pamela_quinn_business-leaders_11-15-2017

Nominee Pamela Quinn Managing Director Kuehne + Nagel Category Business Leaders Nominator Garry McCabe Human Resources Director Kuehne + Nagel

Business Leaders Nominator Information Salutation Mr First Name Garry Last Name McCabe Title Human Resources Director Company/Organisation Kuehne + Nagel Company/Organisation Address Unit 5, Horizon Logistics Park, Harristown Country Ireland County / Postcode Co Dublin Town Swords Telephone +353 87 7433429 X Email garry.mccabe@kuehne-nagel.com How did you hear about the Top 100 Awards? ●

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WXN Partner WXN Website

Nominator’s Executive Assistant Information Executive Assistant First Name Audrey Executive Assistant Last Name Doyle Executive Assistant E-mail audrey.doyle@kuehne-nagel.com PAMELA QUINN

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Executive Assistant Telephone +353 01 8239777 X

Nominee Information Salutation Ms First Name Pamela Last Name Quinn Title Managing Director Company/Organisation Kuehne + Nagel Company/Organisation Address Unit 5, Horizon Logistics Park, Harristown Country Ireland County / Postcode Co Dublin Town Swords Telephone +353 86 8472203 X Email pamela.quinn@kuehne-nagel.com Company/Organisation Website www.kuehne-nagel.com How many direct reports does the Nominee have?

15 How many indirect reports does the Nominee have?

345 To whom does the Nominee report? (Name, Title, Company) Peter Winter, President for Western Europe, Kuehne + Nagel Please provide a brief overview of the Nominee’s organization (maximum 2500 characters, approximately 350 words) PAMELA QUINN

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Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into the world's leading logistics provider. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 74,000 employees. Our key business activities and market position are built on the company's truly world class capabilities in Sea Freight, Air Freight, Overland Freight and Contract Logistics Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel Ireland are the largest and most successful Freight and Logistics Service provider in Ireland by Market Capitalisation and Profitability. We currently employ 345 staff across 7 sites in 3 branches (Dublin, Cork & Shannon). We have 29 implants work on 16 separate customer sites offering professional logistics advice and services. We sell our services from a Value-Add and Customer Services Excellence platform. Our key customers are many of the top Pharmaceutical, Hi-Tech, FMCG and Industrial entities operating in this state. We also provide logistics services to other key industry sectors including: Aerospace, Automotive, Agri Food and Drinks and Retail.

In Volume and profitability terms in Ireland we are positioned Number 1 in Seafreight with more than 4 times the volume of our nearest competitor, we are positioned number 1 in Airfreight where we are notably the largest customer in Ireland for Aer Lingus, Etihad, Emirates, Lufthansa, American Airlines and British Airways. In Contract Logistics and Overland we are positioned number 2 in Ireland.

Kuehne + Nagel continue to grow our business in Ireland in an exceptionally challenging economic environment and marketplace. Our simple differentiation to the marketplace is our people. It is the ability and dedication of our employees, which allow us offer a business partnership with both current and potential customers that continues to be based on the simple predication of mutual benefit. We engage, listen and implement sustainable supply chain solutions. Simply put, our goal is to help reduce supply chain costs and improve supply chain efficiency for our customers.

Industry Type (Please select all relevant) â—?

Other

Nominee’s Executive Assistant Information Executive Assistant First Name Audrey Executive Assistant Last Name Doyle Executive Assistant E-mail audrey.doyle@kuehne-nagel.com Executive Assistant Telephone +353 01 8239777 X PAMELA QUINN

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Nominee’s Company/Organisation Head Office Information Please check this box if the information below is the same as previously indicated ●

Please check this box if the information below is the same as previously indicated

Company/Organisation Kuehne + Nagel Address Unit 5, Horizon Logistics Park, Harristown Country Ireland County / Postcode Co Dublin Town Swords

Previous Nomination Information Has the Nominee previously won an Award?

No

Category Questions Management Role Our company culture has changed radically over the past 30 months the most significant change has taken place over the past 18 months, as Pamela instilled a new sense of leadership and direction to our organisation. Collaboration and Empowerment have been the key outcomes from her approach, each of which shape our organization for the better. Her vision and drive have been the key components of this successful culture shift.

She started by revolutionising the manner in which National Management Team (NMT) Management Meetings were conducted. She quickly dispelled all reverse looking conversation and focused totally on the future. These meetings which happen 8 times per annum needed to have return on the time investment. We now discuss only what we can influence into the future and future focused workshops are a key focus of the meeting strategy. What has been achieved in the past 18 months has been stunning, through focus and increased collaboration among the management team which cascades throughout the organisation to every department now.

We know this approach is different and innovative because we have engaged Dr John Glen (Cranfield University) one of the world most renown business minds to assist us in the initial set up of the NMT meetings and he has come back to assess the success 18 months later and is completely taken by the approach. He has commented that this is not something that he is aware of anywhere else in the business world and feels that its absolutely a methodology that he will advocate with all of his contacts. He stated that “he has not ever come across such a concept in all PAMELA QUINN

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of his research of management teams covering almost 30 years”. He indicated that it was leading edge management technique and that “he would like to come again to potentially write up a paper defining its principles and power”. He sees it as a real innovation and differentiation which is without doubt adding value. A true leadership differential.

Impressively she leads by example. She does not compromise her commitments and her ability to communicate clearly, concisely and in a structured easy to understand manner is exceptional.

The feedback we receive from her Communications Roadshow sessions are exceptional. Her accessibility for every employee is made easy and regularly taken.

Vision and Leadership In a male dominated conservative company, Pamela Quinn certainly bucks trends. She became the first female Country Managing Director and designated Top Management resource in Kuehne + Nagel globally. In a company of more than 74,000 people that fact certainly distinguishes her.

She currently sits on the European Regional Management Forum which presides over 60% of Kuehne + Nagel global turnover and 45,000 people. She further differentiates herself through her undoubted ability, competencies and importantly her drive to succeed in such a rugged /tough / low margin environment.

Pamela has instilled a sense and belief that the company’s board of directors is responsible for making all of significant strategic and financial decisions. This is a significant shift from previous management thinking on our company in that all these decisions in the past were made by the Managing Director in the main and in a small few cases in conjunction with one or two other directors. This new collaborative approach is in essence very simple but has quite a profound impact. Setting goals and responsibilities and supporting her team live to the expectations is how she manages and leads. She is clear and concise in her communications and every one of her team has as much access to her time as is humanly possible. She is simply empowering her team to achieve and helping each of them in a manner that allows each team member grow and deliver.

Furthermore she is a huge advocate for female leaders within our organisation, leading by example bringing numerous female leaders through the ranks in the past 3 years. Some other distinguishing differences are her ability to spot talent, her continuous improvement mindset, her vision for her senior management team development and her vision for future focused management meetings.

Other Key Differentiators of note: Only female leader/CEO in the Freight & Logistics Marketplace in Ireland Overall winner of Image Business Woman of the Year 2016 Leading the most successful Freight & Logistics company in Ireland Her organisation is the Partner of choice for the majority of Irelands largest importers and exporters She has changed the Logistics landscape in Ireland Her consistent pursuit and challenge for excellence Shortlisted for Irelands Most Trusted Leader 2016 at the Great Places to Work Institute Awards.

Corporate Performance PAMELA QUINN

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In 2016 we improved our Turnover and Profitability to record levels. Our Net Profitability increased by 40% to €8.7m from €6.2m in 2015. When Pamela took the reigns at the beginning of 2014 the net profitability of the business was €5m(2013 ebitda) so in the period of 3 years we improved net profit by 74%.These figures are all the more remarkable when you consider that Kuehne + Nagel have been the market leader every year since 2013, so its not as if we came off a bad period. Furthermore in 2016 our performance in profit terms was 3.5 times more than our nearest competitor in the Irish marketplace.

While the freight & logistics market place in Ireland has grown at an average of approximately 5% per annum since 2012, Pamela has overseen growth of 12.5% in 2014, 18% in 2015 and a superb 37% for 2016. These are simply amazing figures when you consider that our employee numbers have grown in the same years by 5%, 9% and 22% respectfully. This represents serious productivity enhancements to an already lean workforce all the while delivering excellent service to our customers, not losing customers, gaining new customers and improving our employee satisfaction scores. There is truly a generic and replicatable recipe for success in how Pamela Quinn leads our organisation.

When you consider the competitiveness of the Freight & Logistics Market place in Ireland with in excess of 100 competitors and 9 key competitors along with the fact that Kuehne + Nagel were not market leaders in 2012, our current position of market leaders by a considerable distance, it is simply amazing growth statistics. This growth is incomparable to our competition with the nearest growth figures circa 5%.

This success is down to leadership and strength of character from Pamela as she changed the culture of the business to a true high performance cultures during this time.

Year on Year performance (’15 to ’16) • Net Profit Growth @ 40% YoY • Gross Profit Growth @ 22% • Net Margin Growth @ 33% • Net Margin @ 5% is #1 in Kuehne + Nagel globally • Physical Customer # increase @ 18% • Won & implemented largest Pharma A/C in Ireland • Won& implemented largest Agri- Food A/C in Ireland • Headcount growth @ 22% • Business Retention Growth @ 11% Community Service Under Pamelas direction we are involved in a number of community activities, as follows: We select 2 x Charities of the years each January and provide funding of €15,000 each along with employee engagement such as Room to Improve projects with The Simon Communities. This years and last years charities have been The Simon Communities and The Jack & Jill Childrens Foundation. We are currently working on the development of an annual Golf Classic which will raise a further €20,000 per annum for charities.

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We provide fully paid scholarships for 4 x children from our local communities in Dublin , Finglas, Ballymun, Coolock and Swords to attend DCU under the ACCESS programme.

We are members of Business in the Community (BITC) where we have allocated Schools, currently working with St Michaels Girls school in Finglas, providing work experience, interview skills, business talks to 5th and 6th years. This is a deis school and we are delighted to be involved, changing minds of young women with regard to future career planning

Financial Data Company/Organisation Kuehne + Nagel

2016 Annual Sales 211.525.506,00 € Income After Taxes 211.525.506,00 € EBITDA^ 8.744.102,00 € Total Assets 7.734.197,00 € Total Equity 7.937.872,00 €

2015 Annual Sales 188.341.509,00 € Income After Taxes 188.341.509,00 € EBITDA^ 6.198.050,00 € Total Assets 5.618.047,00 € Total Equity 6.040.674,00 €

2014 Annual Sales 176.778.652,00 € PAMELA QUINN

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Income After Taxes 176.778.652,00 € EBITDA^ 5.426.060,00 € Total Assets 4.436.762,00 € Total Equity 5.183.819,00 €

Document Upload Internal Letter of Reference (one page maximum, Word Document or PDF) ●

Quinn_Pamela_Internal-Letter-of-Reference.pdf

Senior Leadership Organisational Chart ●

Quinn_Pamela_Org_Chart.pptx

Nominee's Digital Headshot (High-resolution, colour image, minimum 500kb to 2mb, JPEG or TIFF) ●

Pamela_Quinn-Picture.jpg

Nominee's Biography (one page maximum, Word Document) ●

Quinn_Pamela_Bio.docx

Confirmation of Truth of Information and Release I Agree ●

I Agree

Confirmation Code 00330

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