COVER STORY ECI SOFTWARE SOLUTIONS
Enhanced websites: The key to success in 2022
Andy Scothern, founder of eCommonSense, an ECI Software Solutions company, has witnessed first-hand the digitisation of the merchant sector, with a growing number of businesses now embracing specialist technology to drive efficiency.
D
elays, price rises, wage inflation and supply chain
Many merchants invested in their eCommerce capability during the
disruption all continue to create challenges across the
pandemic and were forced to make quick decisions around the software
sector. No matter the size of a business’s operation,
they were implementing. In theory, this decision should have helped
the ability to provide a high-quality level of service -
drive additional revenue. Sadly, many have found that they are now
whilst remaining profitable - is becoming increasingly complicated.
operating multiple, disjointed systems - creating a number of problems.
For those businesses still reliant on legacy systems these issues Enhanced websites
become even more complex, with effective stock and supply chain
Accurate record keeping and inventory management, becomes much
management a virtually impossible task. Similarly, without a reliable set of key performance indicators (KPIs) to track performance, productivity
harder when a business adds eCommerce functionality. Often, this can
and profitability, businesses risk repeatedly making misinformed
lead to the mis-ordering of new stock or, worse, running out of certain
decisions.
products altogether and being faced with a period of lost sales. Many
ECI Spruce ECI Spruce is a fully integrated ERP software solution that has been the trusted solution for builders’ merchants for more than 30 years. Spruce unifies all aspects of the business, reducing costly errors and manual mistakes – giving timber merchants more time to focus on growing their business. By eliminating time-consuming, paperheavy processes, the end-to-end document management system can improve productivity and reduce costs. For those seeking to improve performance, advanced reporting and dashboards provide crucial business insights, removing the need for multiple spreadsheets and systems. The ability to monitor and track KPIs will also help with smarter long-term decision making.
Timber Trader UK Magazine
Summer 2022
18
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