Indwe January 2015

GEORGE

B LO E M F O N T E I N KIMBERLEY

CA P E TOW N LUBUMBASHI

DURBAN LUSAKA

E A S T LO N D O N WINDHOEK

GABORONE HOEDSPRUIT JOHANNESBURG P O RT E L I Z A B E T H RICHARDS BAY W A LV I S B A Y HARARE

Indwe January 2015 YOUR FREE COPY

Delightful Durban

contents

Features 24

New Year, New You Making the Most of 2015

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Inspired by the Night Sky Art and Science Unite at SKA

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The Light at the End of the Landfill Johannesburg to Produce Electricity from Rubbish

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A Proud Heritage Teesav

93 January 2015

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Honey I Shrunk the Kids Keeping Kids’ Kg’s Under Control

Cover Image:

© iStockphoto.com

On the Cover Durban offers visitors and locals alike unlimited outdoor entertainment filled with unbeatable fun, sun and sea. It has also just been named one of the New7Wonders Cities, placing it firmly as a top international destination.

Airline Content 10

CEO Letter

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Meet the Crew

SA Express Fleet

We Fly For You: Our Visions & Values

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Safety and Route Map

Flight Schedule

Passenger Letters

contents

Regulars

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12

Sun Spot The Khi Solar One Power Plant

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The Jewel of the Kalahari The Okavango Delta

Events North, South, and In Between

Business

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Travel

Motoring

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Bits & Pieces Travel Tips & Gorgeous Goodies

Bites Restaurants & Taste Experiences

Gadgets Must Haves for Technophiles

Books New releases and Must Reads

Sun Days Are Fun Days Sporty Durbs

Dreams of an Ironman In Preparation for East London

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Franchise Facts Important Factors to Consider When Buying a Franchise

Managing Millennials How to Deal With Generation Y in the Workplace

New Home on Your Phone The Mobile Property Search

The Pursuit of Customer Happiness Understanding Customer Experience Management

Head to Head Range Rover 5.0 vs Range Rover 4.4

Ready, Set, Go! SA’s Toyota Team Ready for Dakar

Liberty midlands mall NEW

ceo

SA EXPRESS Divisional Manager Communications and PR Keitumetse Masike Tel: +27 11 978 2540 Email: kmasike@flyexpress.aero Customer Care Department Tel: 0861 729 227 Email: customercare@flyexpress.aero Twitter: @flySAexpress Facebook: SA Express Airways Reservations Support Tel: +27 11 978 9905 Email: groupsales@flyexpress.aero Group Reservations Tel: +27 11 978 5578 Email: reservationslist@flyexpress.aero Sales Office Email: sales@flyexpress.aero INDWE

It is a great privilege and pleasure to welcome you back on our SA Express flights from your various holiday destinations as you begin what I hope will be a prosperous 2015. I trust the break was safe and relaxing, and has rejuvenated and prepared you for a productive year ahead.

I thank you for continuing to choose us as your preferred airline to transport you to your various vacation and business destinations.

My colleagues and I have enjoyed serving you during this period.

At SA Express, we are upbeat that 2015 is going to be a great year, and we are looking forward to another year dedicated to serving you brilliantly. We are planning more innovations to enhance your flying experience. Safety – one of the key differentiators in this industry – will underscore all of these innovations, which are purely for your enjoyment.

During the course of 2015, we will continue with the process of reviewing our route network. Our twin guiding principles for this are: Firstly, we want to ensure that we run profitable routes across our entire network; and secondly, in those limited instances where we have to discontinue flights, we will do so after informing you well in advance of the changes and in a way that minimises inconvenience to you, our valued customers.

Last month, my colleagues and I were privileged enough to bring joy to over 200 learners who are being cared for by the Sithand’izingane Care Project (www. sithandizingane.co.za). We bought gifts and pairs of school shoes for the learners who have been affected by the HIV/AIDS scourge.

What made me proud was that the donation was funded from our own pockets. The

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Sithand’izingane Care Project is an NPO which seeks to bring relief to families affected by HIV/ AIDS. It has been in existence for 12 years and has built up a very good reputation as a project that really delivers. SA Express is a responsible corporate citizen of the East Rand and we hope this relationship with Sithand’izingane will grow and leaps and bounds.

SA Express continues to be regarded as the most transformed airline in the domestic sector with a strong focus on training and development. The airline’s cadet programme has transformed the demographic of the airline’s cockpit and technical pool. As an airline, we are mindful of the long route ahead, but are proud that the programme has yielded great success, and that SA Express will play a supporting role in further transforming the SAA pilot pool and supporting Mango to grow the number of black pilots within the industry. Alongside an excellent safety track record, our pilot training programme makes us peerless in the industry.

We are by far the most transformed airline currently operating in South Africa.

Finally, we look forward to the New Year as we commemorate our 21 years in the industry.

In 2015, the airline will continue to address some financial and operational challenges with various stakeholders. Our focus will also be on you, our passengers, to ensure that we offer you seamless connections within South Africa and around the region.

Thank you for flying SA Express and we wish you a prosperous year ahead.

Regards, Inati

Images © iStockphoto.com & Quickpic General Manager and Associate Publisher Letlhogonolo Sealetsa | nolo@tjtmedia.co.za Publisher Bernard Hellberg | bernard@tjtmedia.co.za Marketing and Communications Manager Pam Komani | pam@tjtmedia.co.za Editor Nicky Furniss | nicky@tcbmedia.co.za Senior Designer Lindsey Steenkamp | design@tcbmedia.co.za DIRECTORS Bernard Hellberg l bernard@tjtmedia.co.za Obed Sealetsa | nolo@tjtmedia.co.za Pam Komani | pam@tjtmedia.co.za ADVERTISING SALES Tel: +27 12 425 5800 National Sales Manager Bryan Kayavhu | bryan@tcbmedia.co.za +27 83 785 6691 Manager: National Sales & Business Development Chantal Barton | chantal@tcbmedia.co.za +27 83 459 3086 Senior Account Managers Nikki de Lange | nikki@tcbmedia.co.za +27 83 415 0339 Calvin van Vuuren | calvin@tcbmedia.co.za +27 82 5826873 Gertjie Meintjes | gertjie@tcbmedia.co.za +27 82 757 2622 André Scharneck | andre@tcbmedia.co.za +27 72 739 8855 Noel Sands | noel@tcbmedia.co.za +27 74 428 7604 DISCLAIMER: All material is strictly copyrighted. All rights are reserved. Reproduction in whole or part is prohibited without prior permission from the publisher. Opinions expressed in Indwe Magazine are not necessarily those of SA Express.

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Events North

Gadgets Galore to Explore Until 11th January

The Gadget Factory, Sci-Bono Discovery Centre, Johannesburg This remarkable holiday programme will be offered daily and gives parents a chance to relax while the young ones spend hours building and exploring gadgets and gizmos of all kinds. There will be steam turbines, robots and Bloodhound racing cars, instant ice-cream and Segway rides, planetarium shows and telescopes, 3D shows, rockets and parachutes. The programme and activities change every day, so even if you come more than once, you will always be entertained. There are also more than 350 interactive science exhibits that can be explored.“Don’t touch!” are words that don’t exist at Sci-Bono, and you are encouraged to touch, push, and wind up the hundreds of exhibits that were built exactly for that purpose. After hours of fun stimulating young minds, feeding hungry tummies is a breeze at the centre’s coffee shop, which offers tasty snacks and light meals. For more information, email info@sci-bono.co.za. www.sci-bono.co.za

Class Comedy January 2015

Parker’s Comedy & Jive, Montecasino, Johannesburg Everybody loves to have their funny bone tickled, and Parker’s is the place in Johannesburg to do it. Located in Montecasino, this comedy club can seat up to 280 people and is open Wednesday to Saturday. “Improv” night is on Wednesdays, and top local and international comedians perform for the rest of the week. Some of the comedians you can look forward to in January include Chris Forrest, Joey Rasdien and Dusty Rich.And because a good laugh always works up an appetite, Parker’s Pantry serves burgers, wraps, nachos and snack platters to enjoy during the show. For bookings and more information, visit www.parkerscomedy.com.

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Events South Barrels of Fun 31st January and 1st February

Start of Harvest Celebration, Delheim, Stellenbosch No summer in Stellenbosch would be complete without a fun-filled harvest celebration. So get a good dose of Winelands entertainment and head out to Delheim Estate for its popular Start of Harvest Celebration. The fun in the sun starts at noon on both days, when guests are welcomed with a glass of fermenting grape must and a sweet “mosbolletjie”, a traditional harvest treat, to toast the new vintage.

Grapes harvested on the day will also be available for sampling, while young and old can get knee-deep in grape juice to get a real handson experience of winemaking. A long, buffet-style Harvest Table will entice families and friends in the lush picnic area, where they can chill out on the grass at the river’s edge and enjoy delicious food to the sounds of a live band. For more information or to book your spot, email restaurant@delheim.com.

Rare Rieslings Riesling & Rarities Rock Festival, Hartenberg Estate, Stellenbosch Taste the finest flagship Rieslings from South Africa’s top wine producers paired with gourmet deli fare at the annual Riesling & Rarities Rock Festival. Celebrated Hartenberg winemaker, Carl Shultz, has invited the crème de la crème of cellars to showcase their premium Weisser/ Rhine Rieslings at this fabulous food and wine celebration. Adding extra flair to this year’s event, visitors will also be treated to a line-up of other rare varietals, such as Semillon, Viognier and Gewürztraminer, amongst others. This intimate festival is the perfect platform to showcase these rare varieties produced from South Africa’s diverse wine regions. www.webtickets.co.za

JAN

31st

Without a Paddle 29th January to 1st February

Up the Creek 2015, Swellendam Everyone’s favourite watery music festival, Up the Creek, will once again be rocking Swellendam this month, and as it’s the festival’s 25th birthday this year, it’s bound to be even more wet and wild than usual. Unlike previous years, none of the stages at this year’s festival will overlap and each will feature a stellar line-up of musical talent, including Zebra & Giraffe, Shortstraw, aKING,Taxi Violence, December Streets, and The Kiffness. Sedgwick’s Old Brown will once again be creating a food court like no other, while the Cape Town food trucks will also be offering a wide range of delicious food.Tickets are available from http://utc.nutickets.co.za/. www.upthecreek.co.za

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Events In Between

From

31st

Giggles and Guffaws Almost Famous, Grand West in Cape Town & Carnival City in Johannesburg After setting attendance records around the world and completing one of the biggest comedy tours ever with his Notorious World Tour in 2012, comedian Russell Peters will be coming to South Africa in early 2015 (31st January, Cape Town and 5th and 6th February, Johannesburg) with his new Almost Famous World Tour. Straight off of NBC’s hit show, Last Comic Standing, and the critically acclaimed movie, Chef, Canada’s number one stand-up export returns with all new material, including his latest take on some of his favourite communities, jobs he can understand, cell phones, dating, and his uncle who’s never been punched in the mouth, plus Russell’s signature lightning fast improv with the audience. Tickets are available from www.computicket.com.

Magical Encounters From End January 2015

Madame Zingara’s After Forever Show, Suncoast Casino, Durban It’s been two years since the enigmatic Madame Zingara left the fun-loving city of Durban, and it’s about time they returned to dazzle once again. After sell-out shows in Cape Town and Johannesburg, the inimitable crew will be packing their glitter-filled suitcases and embarking on the journey to the warm and friendly capital of KwaZulu-Natal, ready to swing open the doors at the end of January. Housed in one of the last remaining antique mirror-tents in the world, and with an amazing new interior, the captivating After Forever show is filled with exceptional local and international acts. Audiences can expect red-hot Argentinean gauchos, mind-bending contortion and mesmerising aerial acts of strength and agility, while gourmet chefs serve a delectable four-course meal. http://theatreofdreams.madamezingara.com/

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Bits & Pieces The Best of the West The West Coast Way – an initiative that has been conceptualised to become the gateway to the West Coast – was recently launched and will actively market and showcase the West Coast Biodiversity Corridor, with a view to increasing visitors to the area and thereby improving economic growth for the stakeholders and people of the area. The West Coast Biodiversity Corridor is home to thousands of species of plants, including fynbos, which is found nowhere else in the world. The region is also home to a rich diversity of marine life and wildlife, and has been identified by Birdlife International as an important bird area.

The West Coast Way has developed several circular routes around the area which can take between half a day to a full day to complete, and which make it easy for people to visit the many wonderful attractions in the Biodiversity Corridor. www.westcoastway.co.za

Pizza on Bree

All About

Olives Established olive producer, Olyfberg, has put the “live” back in “olive” with their fresh new range of olive beauty products. Olive oil is already well known for its excellent health benefits, and is often preferred for its anti-oxidative qualities and combatant effect on many lifestyle related diseases. Olyfberg, situated near Robertson in the Western Cape, has now applied their intricate knowledge of this pitted fruit to producing a new olive oil skin range, thus ensuring a more holistic approach to health and beauty. The range includes olive and Kigelia body butter, Kigelia gel, rejuvenating Kigelia-enriched face and body cream, and handmade olive soap. The range is available at selected stores, as well as from www.olyfberg.co.za.

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Bocca, the latest venture by restaurateur and sommelier Neil Grant, and business partner Barry Engelbrecht of Burrata fame, has opened on Cape Town’s most famous food street, on the corner of Bree and Wale. Informal, Italian-inspired fare is served in a contemporary space where you can expect tasty food and the freshest ingredients, including “the best Neapolitan style pizza in the city”. Executive chef Annemarie Steenkamp – who was responsible for sister restaurant Burrata scooping the Eat Out Italian Restaurant of the Year award in 2013 – has created exciting Italian dishes for the Bocca menu, inviting diners to order a number of plates to share at the table.

At night the deck turns into a cool sundowner spot overlooking the Bree Street action. It’s the perfect place to enjoy a glass of wine recommended by Neil and selected from his small, but creative wine list. www.bocca.co.za

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Bits & Pieces

In the Footsteps of the Mother City City Sightseeing Cape Town has recently launched an exciting new sightseeing offering that allows locals and visitors alike to meet the people, absorb the atmosphere, taste the food, and generally get to know this wonderful city on a more intimate level. City Sightseeing have partnered with Nielsen Tours to offer two new guided walking tours: the Historic City Walk and the Bo-Kaap Walk, both of which depart from, and return to, the City Sightseeing Long Street Tour Office. Walking Tours cost R70 per adult and R35 per child up to the age of 18. Kids under five are free.

www.citysightseeing.co.za

There IS Such a Thing as a Free Ride!

Guests staying at Imbali Safari Lodge, Hamiltons Tented Camp and Hoyo Hoyo Safari Lodge will now be offered complimentary transfers from Skukuza Airport and Hoedspruit Eastgate Airport. Complimentary transfers will operate in conjunction with the daily SA Express flights to Hoedspruit Airport, as well as the daily Airlink flights from Johannesburg and Cape Town to Skukuza Airport. These free transfers are for the exclusive use of guests flying into these airports and are subject to availability and confirmation at time of reservation. The transfer from Skukuza Airport to the three safari lodges is approximately 60 km, with a drive time of 1.5 hours, depending on game viewing stops along the way. Transfers from Hoedspruit Airport are approximately 1.5 hours, with an hour of that being inside the park. For more information, email cindy@extraordinary.co.za.

Especially for Entrepreneurs Specialist financial institution Mercantile Bank recently launched Mercantile Private Bank, the country’s only private bank catering exclusively for entrepreneurs. Tom Stilwell, head of Mercantile Private Bank, says that South Africa has for a long time needed a private bank that understands entrepreneurs, their challenges and aspirations.

Entrepreneurs can expect credit approvals within 24 hours, a dedicated relationship manager, paperless sign-up, and a no salary-slip mindset.

Mercantile Private Bank has also partnered with Citadel Wealth Management to advise business owners on how to grow, preserve and manage their wealth. For a competitive set monthly fee, clients get unlimited basic transactions, internet banking and a black entrepreneur credit card. Private Bank services are available to business owners who earn more than R500,000 a year.

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bites Tea, Totally!

Uber Flavour Brew makes its iced tea the same way refined connoisseurs make tea. Like the Japanese, they brew tea with natural ingredients, including honey, lemon and cinnamon, with not a chemical in sight. Uber Flavour Brew is made with proudly South African Rooibos, and the natural flavours are added during the brewing process. Urban Flavour Brew comes in Honey & Lemon, Apple & Cinnamon, and Mango & Vanilla flavours, and contains no additives and no added sugar, just the delicious goodness of nature.

It is available from select retailers nationwide.

For High Rollers Four bottles of Rémy Martin’s deluxe Louis XIII Rare Cask 42,6 Cognac have been released in South Africa.

At R300,000 a bottle, it’s the most expensive cognac on the market. South Africa is the only country on the African continent to be awarded several of the 738 bottles that were produced from a single cask. One bottle has already been sold to a private collector, who wishes to remain anonymous. The remaining three bottles are available via Makro and Norman Goodfellows.

Made exclusively from Grande Champagne grapes, the Cognac is distilled in the lees and put to sleep in French oak casks called tierçons. From the age of 40, the eaux-de-vie are carefully blended to create the unique flavour profile that is the hallmark of Louis XIII. Packed in a forged metal strongbox, patterned with a fleur-de-lis motif, Rare Cask 42,6 can be found at some of the world’s top hotels, such as the Burj Al Arab in Dubai, the Carlyle Hotel in New York, and the Raffles Hotel in Singapore. www.louisxiii-cognac.com

Picnic With A View Boasting breathtaking panoramic views of the majestic Slanghoek Mountains, Jason’s Hill Private Cellar makes for the perfect picnic spot this summer. Perfect for the whole family, the estate boasts a sprawling lawn, play park and bird aviary – just what the kids need to keep them busy while mom and dad enjoy a relaxing picnic. Choose from either a Cheese Platter for Two at R110 or a delicious Gourmet Platter for Two at R150. Included in your platter is a wine tasting of superb wines from the Jason’s Hill range. Little ones can tuck into a Kiddies Snack Box available at R35 per child. Picnic platters are available throughout the summer on a daily basis. For more information contact +27 23 344 3256 or email info@jasonshill.co.za.

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New Year

,

New You Making

Text: Bet hC Images Š ooper Howell iStockph oto.com

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the Mos

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As 2015 gets under way, what can you do to really make it work for you?

TAKING STOCK of your life at the start of the year can make the difference between being happy, wealthy and healthy, or desperately trying to juggle the endless problems and frustrations you have to handle daily.

Here are seven smart ways to get organised and gain perspective before 2015 gets well underway, plus you’ll even have a little me-time left over.

Exercise A University of Bristol study, published in the International Journal of Workplace Health Management, found that people who exercise on

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work days are more productive, happier, and suffer less stress than on non-gym days.

Jo Coulson, research associate in the university’s Department of Exercise, Nutrition and Health Sciences, says that our moods improve significantly after exercising. And importantly, over 70 % of study participants reported improvements in time management and better mental and interpersonal performance on exercise days.

A Tidy Home and Desk Practising tidiness at work and at home will improve your efficiency and give you more energy during the

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day. Your mental discipline will grow and result in clearer thinking and improved creativity. Set aside one week to test this theory; the results will surprise you. But don’t let it slip! Make order and structure a daily habit.

As You Think, So Shall You Be This statement by renowned Victorian psychologist William James contains a timeless truth: “The greatest discovery of our generation is that human beings can alter their lives by altering their attitudes of mind. As you think, so shall you be.”

Life coaches and motivational speakers have been saying it for years: What you put in, you’ll get out.

So, be watchful of what goes on in your mind, as the mental process has a lot more power than you realise. Choose positive statements over negative statements as often as possible. It becomes

easier with practice.

Bridge the Gap in Relationships Love makes the world go round. Relationships are about learning to love, tolerate and understand one another – as difficult as that may sometimes be.

Try this exercise: Bite your lip before criticising or gossiping, and make an extraordinary effort to find something good about someone you don’t like.

Chances are, if you dig deep enough, you’ll discover that everybody has a silver lining.

When we consciously think about and look for what is good in someone, we create two valuable assets for ourselves: respect and a friend.

Someone once said: “I have never encountered a human being who did not surpass me in some way.” In other words, there’s something to be learned from every person we meet.

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Get Up Early Leaping out of bed sooner, rather than later, sets the tone for a productive, positive day. Mornings are a clean slate, they’re full of promise.

Consciously set your body clock to enjoy an earlier start time. The trick is to get up as soon as you wake up and do a little light exercise (stretching and jogging on the spot are good options).

Develop a Healthy Body Through Correct Eating Value the role of wholefood nutrition in your overall plan. The body is a living, intelligent organ that’s frequently abused and over-stretched. Being properly fed is a mission in our fast-food, panic-paced modern society, but it can be done.

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Choose whole foods over processed foods wherever possible. An apple is far better than apple juice; stone-ground, sugar-free bread is superior to mass-produced, chemical-laden commercial loaves.

Aim for your five-a-day and keep a lot of it raw – although veggies cooked into dishes also count.

Have at least two portions of fish (fresh, frozen or canned) a week. It’s a great source of protein and valuable omega-3 fats.

Cut down on sugar. You’ll soon learn to live without two teaspoons of sugar in coffee – taste buds are flexible that way.

Keep hydrated.

Drink about 1.2 litres of fluid every day.

Don’t skip breakfast – even if you’re only able to eat something at 09h30 once you’ve hit the office. Choose a good quality protein and carb mix with either fruit or vegetables (a wholewheat roll with salad and chicken, egg or bacon, or a lettuce, tomato and chicken wrap, going easy on the mayo and sweet chilli sauce).

Live in the Moment The concept of “living in the now” is often misunderstood and difficult to put into action. How often are we really focusing on the present? Instead, we spend much of our valuable time worrying about the past and planning for the future.

Try this exercise: Concentrate your attention only on what you’re doing, no matter how mundane it is. Chop carrots and think only about the action of chopping, ignore any other thoughts and pull yourself back to the moment. Doing this often will significantly reduce stress.

Sometimes, we complicate our lives far too much.

Often, the road to contentment lies in the simplest things, like chopping carrots.

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Inspired by the Night Sky Art and Science Unite at SKA

Text: Ray Maota/mediaclubsouthafrica.com Images © Bethesda Foundation

The delight of the night sky experienced by the ancient peoples of South Africa and Australia, as well as their reverence for these celestial bodies, is currently being celebrated by an exhibition hosted by the Square Kilometre Array (SKA).

Shared Sky, as it is called, features works by indigenous and local artists from the two nations, both of which are responsible for the SKA. It was opened in the Australian city of Perth at the end of September, and moves to South Africa in January 2015.

A collaboration between Curtin University’s Institute of Radio Astronomy and the John Curtin Gallery, the exhibition was curated by Chris Malcolm, the director of the Curtin Gallery. Its purpose is to connect artists from remote communities from both sides of the Indian Ocean, as well as to establish a connection to ancient cultural wisdom at the two sites where the SKA will be located.

The exhibition was opened in tandem with the SKA Engineering teams from around the world meeting. These teams are working on the design of the first phase of the SKA. It is the world’s largest radio telescope, and is being built in both countries.

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The Exhibition South Africa was represented at the opening by three artists from a community arts centre in Nieu-Bethesda, in the Eastern Cape, as well as an engineering delegation from SKA South Africa. They were Nieu-Bethesda community arts director Jeni Couzyn and artists Sandra Sweers and Gerald Mei, both of whom are descendants of the /Xam-speaking San who lived where the SKA telescopes are being built in a remote area of the Karoo.

Shared Sky features quilts made by artists from First People at Bethesda Arts Centre that capture elements of /Xam mythology around the origins and movements of celestial bodies, such as the sun, the moon and the Milky Way. The quilts explore the San’s creation myths and reflect the ancient culture of the artists’ ancestors. These hardy people survived in the harsh deserts of the Karoo

and Kalahari.

The large art quilts reflect a visual language that stretches back to a time of great antiquity to underline the length of the San’s history – fragments of painted ostrich eggs that are between 65,000 and 75,000 years old have been found in the Karoo.

Their Australian counterparts included artists from the Yamaji Centre in Western Australia, as well as other Aboriginal artists. Australia’s first people were still living a largely traditional way of life, hunting and gathering, until the middle of the 19th century, on that nation’s SKA site.

Dr Bernie Fanaroff, the SKA South Africa director, reiterated the commonalities between art and science.

“They are both about beauty and aesthetics – most science is beautiful, and so is most art. The quilts are really beautiful in themselves, and are colourful and dynamic.

Science is like that too.”

The SKA will greatly enhance humanity’s knowledge of the universe across us, and may help to answer some of the ancient questions that have been posed by people since they first looked up into the night sky. Understanding what sustains the rhythms and patterns of the world around us continues to be one of humankind’s most enduring fascinations.

The links between the two continents involved in the SKA run deep: Recent findings indicate that Australian Aboriginals are most likely descendants of the first modern humans to migrate out of Africa, moving from Africa to Asia about 70,000 years ago. They arrived in Australia about 50,000 years ago.

The Yamaji

Aboriginal people in the Murchison and Gascoyne regions of Western Australia. “Yamaji” comes from the Wadjarri (or Wajarri) language and means “man” or “human being”. Wadjarri is the widest spoken extant language in the region.

For the Yamaji people – indeed, for many Aboriginal communities across southern Australia – the appearance of the dark shape of an emu stretched out along the length of the Milky Way has heralded the season for collecting emu eggs for thousands of years.

First Page: Four of the First People art quilts on display at the Shared Sky exhibition in Perth This Page: Gerald Mei, Jeni Couzyn, and Sandra Sweers in front of one of the First People art quilts at the opening of the exhibition

/Xam /Xam-speaking people are descendants of the San, the earliest hunter-gatherers in Southern Africa. San languages are characterised by implosive consonants or “clicks”. Broadly speaking, they are two different and identifiable languages, namely the Khoikhoi and San. Many dialects have evolved from these, including /Xam, N?¡, !Xu, Khwe and Khomani. /Xam speakers originally occupied a large part of western South Africa, but by 1850 there were only a few hundred /Xam speakers left, living in remote parts of the Northern Cape. Today, the spoken language no longer exists, but it survives in 12,000 pages of hand-written testimony taken down word-for-word from some of the last /Xam speakers in the 1860s and 1870s. These pages record not just the /Xam language, but also their myths, beliefs and rituals.

Paying tribute to the language, the South African coat of arms after the first democratic elections in 1994 bears a /Xam phrase: “!ke e: /xarra //ke”, which means: “Diverse people unite.”

The Yamaji (or Yamatji) is the name used to identify

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SANbi

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s y a D n u F

s b r u D in

Text © Stuart Wainwright Images © iStockphoto.com

W

hile Capetonians have long boasted of the Mother City being South Africa’s favourite destination, carefree and footloose Durbanites have been harbouring a secret. A little known fact is that South Africa’s third-largest city is also the country’s sporting capital. It has just been named one of the New7Wonders Cities, placing it firmly as a top international destination. Durban offers visitors and locals alike unlimited outdoor entertainment filled with unbeatable fun, sun and sea. The cat is out of the bag, so here’s what makes Durban so special.

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s ee f l ig ht s ch e du l e f or more in f ormat ion .

S a e x p re s s c o nne c ts y ou to d ur ba n

DURBAN, known as eThekweni in Zulu, has also earned itself the affectionate nickname “Funsunsea” in recent years.

Its ideal subtropical climate, warm Indian Ocean currents, welcoming locals and unrivalled value for money makes Durban an ideal holiday destination all year round.

For the FIFA World Cup in 2010, the city underwent a major makeover with a new stadium, revamped beachfront, and scores of stylish new hotels and sidewalk cafes. It’s no wonder that Durban was named one of the New7Wonders Cities in December 2014. Along with Havana (Cuba), Kuala Lumpur (Malaysia), Beirut (Lebanon), Doha (Qatar), La Paz (Bolivia) and Vigan (Philippines), Durban has been named as one of the world’s latest and greatest urban hot spots.

In fact, it has so much to offer, that 3.5 million people have made it their home, making Durban the biggest city on the Indian Ocean coastline of Africa. With a history of trading since the era under British colonial rule, the Durban port has grown to become the busiest port in Africa. It is quite literally the point where East meets West, as thousands of indentured labourers came to Durban’s shores from India as far back as the 1850s. Durban is actually home to more Indians than any other city outside of India. This has made Durban famous for its curries and street bunny-chow dishes (which are an absolute must try!).

Durban has managed to create a wonderful mixture of residents, who greet all of their visitors with a warm African smile and the promise of an exciting trip. Throughout the year, holiday-makers from around South Africa and the globe flock to Durban and its surrounding areas to enjoy miles of world class beaches, and huge

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cultural diversity.

Durban is also known as the playground of the Zulu Kingdom. The entire coastline of KwaZulu-Natal boasts some of the best known spots for beach sports. Aliwal Shoal is a world famous dive site offering a wide range of tropical and subtropical fish around its reefs, as well as two wrecks to explore. Surfing is a way of life here, and the Mr Price Pro competition attracts the best surfers in the world.

Meanwhile, back on land, the beaches are home to regular volleyball competitions. The speed-freaks also have their choice, as the harbour is home to power boating, and the A1GP Motor Race takes place on the streets of Durban.

Spectators are kept busy with the Natal Sharks rugby team who plays out of the Kings Park stadium, as well as the two Premier League Soccer teams, the Golden Arrows and Amazulu, and finally the Dolphins cricket team who plays from Sahara Stadium Kingsmead.

The country’s most well known horse racing event, the Durban July (now known as the July Handicap) takes place annually at the Greyville Racecourse. Even the golfers get their chance to take in all that Durban has to offer, with one of the country’s finest courses at the Durban Country Club.

If there is one sport that is huge in Durban, though, it is running. The world’s largest and oldest ultramarathon, The Comrades Marathon, takes place between Durban and Pietermaritzburg each year and draws hundreds of thousands of people out onto the streets to run or support. The rest of the year is filled with road

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running events most weekends, which are often used as training by the athletes for the annual voyage between the two cities. Durban is also host to four 5 km parkrun events, which take place every Saturday morning at 08h00, free of charge, at North Beach, Umhlanga, Amanzimtoti, and Shongweni.

Much like the Comrades Marathon, the Dusi Canoe Marathon also takes place between Durban and Pietermaritzburg, finishing in the Blue Lagoon right next to the Durban Country Club. This 120 km paddle takes place over three days and includes a number or portages around rocky river sections.

The Moses Mabhida Stadium stands out on the Durban coastline as an example of unique African architecture. It hosted a number of the 2010 FIFA World Cup games, and is home to the Amazulu Football Club. Beyond that, it is also home to the world’s tallest bungee swing if you are a complete and utter adrenaline junkie!

If you’d prefer something a little more varied, head to the Golden Mile in search of uShaka Marine World, the fifth largest aquarium in the world. Explore underwater wonders by strolling through the underground viewing galleries, or dine amid sharks at the Cargo Hold Restaurant, one of Durban’s most spectacular settings. It’s a wonderful day out for the whole family, and as an exciting theme park it also offers a wide variety of wet ‘n wild rides for the kids.

No matter whether you are in the sun or the sea, Durban is sure to provide you with all the fun that you can imagine.

The Light at the End of the Landfill

Johannesburg to Produce Electricity from Rubbish Text: Lucille Davie/mediaclubsouthafrica.com Images © iStockphoto.com

At the top of Johannesburg’s largest landfill site, Robinson Deep, not only is there a 360 degree view of the CBD and southern suburbs, but it is also the top of the city’s first methane gas-to-power project.

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TO BE operational in early 2015, four 1 MW generators, costing about R10 million each, will be installed at the base of the landfill mountain, initially to pump 4 MW of energy to national energy supplier Eskom.

Robinson Deep, in the city’s southern suburb of Turffontein, is Johannesburg’s largest landfill site.

Trucks roar up the 1 km track to the top from 07h30 to 02h00, disgorging their loads on to the growing mountain of garbage. Men in gloves sort out plastic, metal, and anything else of value. Once they have separated the recyclables, their loads are weighed and taken to a recycling depot at the base of the landfill.

Johannesburg has five landfill sites. Besides Robinson Deep, there’s Marie Louise in Dobsonville, one each in Linbro Park and Ennerdale, and Goudkoppies in Eldorado Park. Robinson Deep was opened in the 1930s and takes up about 124 acres of land. The methane gas it produces is 21 times more harmful than carbon dioxide. In May 2011, as a result of a flood of complaints about the smell from Robinson Deep, the city started flaring the gas by means of a network of 68 wells sent down into the

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landfill to tap the gas. But at the end of October 2014, an independent power producer, Ener-G Systems Joburg, started installing the four generators.

An independent power producer is usually a private electricity utility that owns and operates facilities to generate power for sale to an electricity utility, central Government buyer and end users.

Each generator will cost about R10 million, so the total investment for the five sites will be R276 million, says general manager David Cornish of Ener-G Systems. The company has a track record: It installed its first pilot project in Richard’s Bay in KwaZulu-Natal, in 2009, and has developed over 50 projects around the world, producing over 120 MW of power. It is anticipated that the Johannesburg project will have a life expectancy of up to 20 years.

“Methane from waste is a huge source of atmospheric methane throughout the world, and in South Africa it is a significant contributor to our greenhouse gas emissions,” writes Cornish in a document titled Ener-G Efficient Solutions for South Africa.

The process started back in 2009, when the city awarded the project to Ener-G Systems. In October 2013, the city was the successful bidder to supply Eskom with power, under the Independent Power Producers programme. It is the only city council in the country to be doing this. When operating at full capacity, the gas from Robinson Deep will produce 5 MW of renewable electricity generation capacity, enough for up to 5,000 households, says Cornish.

Gas is also flared at Marie Louise, through 28 wells, and once all five landfill sites are operating to produce power, it will be the largest landfill gas-toenergy programme in the country, producing an estimated 19 MW of power, sufficient to supply 12,500 middleincome households.

The income from the sale of power to Eskom

will amount to R800 million a year. A portion of this will be paid to the city as a royalty, which will largely be used to maintain the sites, says the city’s assistant director of integrated waste management, Simphiwe Mbuli. “We believe for the city it’s a good investment.”

In the meantime, the city continues to make its landfill sites as environmentally friendly as they can be. First, the site is covered with waterproofing, to protect the ground water. Then, as rubbish goes into the landfill, it is covered with 150 mm of earth, to reduce the smell and cut down on vermin and flies.

Water running off the landfill is channelled away and evaporated. The landfill is also sprayed with disinfectant water so it does not pollute the air.

Mbuli says that the city is looking into other technologies to deal with waste as its landfill sites fill up. Possibilities are incineration and pyrolysis, or the composting of waste. “We are conducting a feasibility study now,” he adds.

Separation at Source Programme Johannesburg has an impressive separation at source programme, whereby households separate waste into bags, which are then collected from their pavements. The pilot scheme was started in 2009, and was soon expanded to areas as far flung as Orange Farm in the south, and Dobsonville, Modderfontein, Greymont, and Diepsloot in the north, totalling almost 400,000 households. Randburg and Roodepoort will come on board later this year, with Midrand in the far north bagging its recyclables in late 2015. This means that some 15,000 tons of recyclables were diverted from Johannesburg’s landfill sites in 2012/’13. The goal is to push that to 20,000 tons in the future.

Those recyclables go to buy-back centres, where some 25 co-operatives and small, medium and micro enterprises (SMMEs) have been established, creating 500 jobs. The ten buy-back centres are made up of small, informal recyclers. Most of the centres were set up by the city, which will be providing more in the future. At present, Johannesburg also has 42 garden refuse sites, 20 of which are operated by SMMEs. They also accept recyclable waste. The city plans to upgrade all its garden refuse sites to enable recycling.

“It should be stressed that the success of the programme depends solely on the citizens of Johannesburg changing their behaviour and appreciating waste as a resource,” says Musa Jack, Johannesburg’s executive director of waste minimisation strategy and programmes. She stresses that citizens must play their role, as “anything to the contrary will be to the detriment of our environment”.

Dreams of an Ironman

Text: Keith Bain Images Š Supplied

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competitive”. “Playing tennis or hockey or roller-hockey, I always wanted to be the one who scored,” he says, “but there was nothing too crazy about my sporting life.”

Throughout his teenage years, though, he dreamed of being a professional surfer.

“I’d fantasised about being a professional sportsman,” he says, “but moving to London killed my pro-surfing ambitions.” It was only after taking a year off to travel the world with his surfboard, that he was finally introduced to the sport that would become his real obsession.

Back in London, a friend in his houseshare had gotten into triathlon, and somehow his furious training routine caught Kyle’s imagination. “He was doing these eighthour training stints, cycling 200 km on a Saturday, and then coming home and running 10 km. It looked pretty cool,” says Kyle, “and he was eating the house down.”

So Kyle bought a bike and running shoes, and started following a training programme he discovered online. He gave up partying and focused on becoming a professional athlete. “I was working long hours, doing hard manual labour on construction sites,” he says. “But I’d get home at 16h00, train until 22h00, and by the time I was done with dinner it was 23h00 and I’d collapse into bed. I trained every day, no matter how exhausted I was.”

Saturdays, he’d brave the cold and rain to cycle from London to Brighton and back, covering 180 km and often wearing a balaclava. “Even my water bottles would freeze,” he says.

“I got addicted to it,” he says. “When I started training, I wanted more and more. I wanted the hard graft. It was a proper challenge, and I enjoyed that. I liked the long training hours. And I liked the hard physicality of the training. You really get to test your body.”

S a e x p re s s c o nne c ts y ou to e as t lo nd o n

FOR THOSE of us not in the habit of running into telephone booths for a quick change into tights and a red cape, the relationship with anything as extreme as an ironman triathlon will probably always remain one of awe. Typically, athletes competing in these seemingly super-human tests of endurance trade the better part of an entire day in exchange for aching limbs and ravenous appetites. Waking before the crack of dawn, your “average” ironman will shake themselves straight, suit up for a 3.86 km swim, then sprint to a patiently waiting bike for a 180 km cycle, before swapping cleats for running shoes and embarking on a full-blown marathon.

It’s utter madness, and most of us would happily admit that the sheer thought alone is enough to induce exhaustion. Yet for athletes with the perseverance, drive and time to train, ironman exists not near the edge of insanity, but at the pinnacle of human endurance.

It’s been a mere year since Port Elizabeth-born ironman triathlete Kyle Buckingham went professional.

After massive success as an amateur, he kicked off his dream career at East London’s Ironman 70.3, essentially a warm-up for the full-distance Ironman South Africa held in his hometown a few months later. By April, Kyle was firing on all cylinders – he fought hard to become the first South African home and take second place overall.

What makes Kyle’s sudden push to the top so extraordinary is that he only got involved in ironman when he was 24, entering his first race as an amateur at 25. “Before ironman, I’d never done a triathlon,” he says, “and I’ve never done individual races – no swims, runs, or cycle races.”

At school he hadn’t been a swimmer or cyclist, although he admits to being “very

se e f l igh t sch e du l e f or more in f ormat ion .

Within a year of turning pro, ironman Kyle Buckingham is already a world contender.

Kyle travelled home to compete in his first ironman competition in 2009. He finished 66th, in a time of 10h29m – not at all bad for a novice. A year later, he took over an hour off his previous time, finishing second in his age group. In 2011, he finished seventh overall in Ironman Germany, and later that year finished eighth in his age group in the world championships in Hawaii.

Through it all, though, what he really wanted was to quit his nine-to-five job and turn pro. Until 2012, he’d been missing the kind of sponsorship that would make that possible, and then he won his age category in Ironman South Africa (9h27m) and found his dream sponsor, Velocity Sports Lab in Hout Bay. It meant 2013 was the big breakout year he’d been anticipating, and he ended a formidable racing schedule by earning the World Amateur Champion title in Hawaii, and at the same time setting a new amateur course record.

It was a high note on which to launch his professional career. Last year, he was able to spend six months based in Boulder, Colorado, not only dedicating himself to training, but also participating in some of the US’s major ironman events, including October’s Kona World Championships, where Kyle placed 24th and was the first South African home.

While Kyle’s rise through the ranks owes significantly to his relentless training regime, there’s more to ironman triumph than long hours in stretchy fabrics.

He says staying positive and focussing on his main goal – winning – is something he uses to pull through, even when the going gets very tough. It was this mental perseverance that got him through Iron Man South Africa last year. “With 14 km to go, things weren’t going well at all,” he says. “I had stomach cramps and was walking, and dropped into third place. But it was my home town, so there were a lot of people shouting for me. So for the final 2 km I fought back, and caught up over a long stretch, finishing second. It felt like a great personal triumph – getting back on my feet, and discovering how deep I’m capable of digging to achieve what I want.”

Kyle says that part of his training is about going harder even when he’s really sore. “There’s something about fighting through that pain that enables me to dig even deeper,” he says, explaining that he’s learnt to go beyond the point where most people would say: “That’s it, I’m done!” It’s at that point that Kyle makes his mind up to carry on going.

Still, even the most hardcore athletes feel the consequences of pushing themselves to the limits. “After a race, I’m pretty broken and pretty sore,” he says. “I can’t really walk the following day.”

He says the secret is to look after his body properly, stretching and taking time off to recover fully after competitions. “I eat really well, and maintain a good balance without following any diets. I listen to my body, and I don’t take nutrition so seriously that it’s all I think about. The thing is getting sufficient glycogen into the muscles so that they can repair and recover.”

But there’s one secret ingredient he’s not sharing with anyone. “My wife is a massage therapist,” he says, hinting that even the toughest ironman has a soft spot.

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Eastern Cape Ironman Events South Africa’s most prestigious ironman events both happen in the Eastern Cape this summer. The Standard Bank Ironman 70.3 takes place in Buffalo City, East London, on 25th January. This half-ironman event involves a 1.9 km swim, 90 km cycle and 21.1 km run. The Standard Bank Ironman African Championship happens in Nelson Mandela Bay on 29th March. “This will probably be the biggest event we’ve ever seen in South Africa,” says Kyle, “because it is now Africa’s regional championship, and there are only five of them in the world. It’s a double points event, so if you win you automatically qualify for Kona – the world champs.” For more information, visit: http://eu.ironman.com.

n u ’ d s e v ê r s e L

r e f e d e m m Ho à m a is il es t d éj el n n io ss fe ro p a ss é p èn e m o n d ia le . ck in g h a m es t u sc B la le r y su K e rs u q eu u ’u n a n l’ u n d es m ei ll C el a n e fa it q

in Texte : Keith Ba d lie pp Images © Su

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POUR CEUX d’entre nous communs mortels qui ne portent pas de collants et de cape rouge comme Superman, un triathlon aussi extrême que celui de l’Ironman (Homme de fer) ne peut que nous ébahir.

Les athlètes qui participent à des tests d’endurance herculéens tels que ceux de l’Ironman finissent leur journée de compétition avec des douleurs musculaires et un appétit de loup. La journée « typique » d’un homme de fer commence au lever du jour par 3,86 km à la nage suivi de 180 km à vélo, avant de terminer par un marathon. C’est de la folie pure et simple et la plupart d’entre nous seraient éreintés à l’idée même d’un tel supplice. Cependant pour les athlètes qui sont persévérants, passionnés et qui ont le temps de s’entraîner, l’Ironman n’est pas une folie mais le summum de l’endurance humaine.

Cela fait à peine un an que Kyle Buckingham, né à Port Elizabeth, est devenu triathlète professionnel.

Ce qui rend sa montée au top tout à fait exceptionnelle c’est le fait qu’il n’a commencé à s’intéresser à l’Ironman qu’à l’âge de 24, et n’a participé à sa première course en amateur qu’à l’âge de 25 ans.

Il n’était pas nageur ou cycliste à l’école mais il avoue être quelqu’un « d’ultra compétitif ». « Quand on jouait au tennis ou au hockey la seule chose qui m’intéressait c’était de marquer des points, » dit-il, « mais je n’étais pas un fou de sport. » Quand il était adolescent son rêve était néanmoins d’être champion de surf. « L’idée de devenir un sportif professionnel me faisait totalement rêver, » dit-il, « mais je suis allé vivre à Londres et ce fut la fin de ce rêve. » C’est seulement après avoir décidé de prendre une année sabbatique pour voyager avec sa planche de surf sous le bras qu’il a finalement trouvé le sport qui est devenu son obsession. À Londres, il partageait une maison avec un triathlète qui s’entrainait comme un fou, et ce fut pour Kyle comme un déclic. « Il s’entraînait huit heures d’affilée, faisait 200 km à vélo le samedi, suivi de 10 km de course à pied. Je trouvais ça vraiment cool, » dit Kyle.

Kyle s’acheta donc un vélo et des chaussures de course, s’arrêta de faire la fête et se donna pour objectif de devenir un athlète professionnel. « J’avais un job physiquement dur sur des chantiers de construction et je faisais de longues journées, » dit-il. « Mais je rentrais à la maison à 16h00, je m’entraînais jusqu’à 22h00 puis je dînais

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et je m’écroulais au lit à 23h00. Je faisais ça tous les jours même si j’étais épuisé. » Kyle rentra en Afrique du Sud pour prendre part à sa première compétition Ironman 2009. Il finit 66ème, avec un temps de 10 h 29 min. Un an plus tard, il gagna une heure sur son temps précèdent et finit second dans sa tranche d’âge. En 2011, il finit septième en Allemagne (Ironman Germany) et plus tard la même année finit huitième dans sa tranche d’âge aux championnats du monde à Hawaii. En 2012 il arriva premier dans sa tranche d’âge au championnat sud-africain (Ironman South Africa) avec un temps de 9 h 27 min et trouva par la même occasion le sponsor dont il rêvait, Velocity Sports Lab à Hout Bay. En 2013, il couronna son programme chargé en gagnant le titre de Champion du monde amateur à Hawaii, établissant en même temps un nouveau record du monde amateur.

Ce fut donc sur une note particulièrement positive qu’il lança sa carrière professionnelle. L’année dernière, Kyle passa six mois à Boulder dans le Colorado, à s’entraîner sans relâche et à participer à des compétitions américaines importantes comme les Championnats du monde de Kona à Hawaii au mois d’octobre, où il se retrouva 24ème mais aussi premier sud-africain au classement.

Kyle explique que pour réussir, il lui faut rester positif et concentré sur la victoire, même dans les moments les plus difficiles. C’est son incroyable persévérance qui lui permit de finir l’Ironman South Africa l’an dernier. « Il me restait 14 km à faire mais ça n’allait pas bien du tout, » dit-il. « J’avais des crampes abdominales et j’ai dû me mettre à marcher, et donc je me suis retrouvé en troisième place. Mais j’étais dans ma ville natale et

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j’avais le soutien de nombreux spectateurs. Je me suis battu pendant les 2 derniers kilomètres et j’ai réussi à rattraper mon retard sur une ligne droite et j’ai fini second. Arriver à surmonter sa douleur peut parfois permettre de trouver des forces au plus profond de soi. » Il pense que le secret est de prendre bien soin de son corps, de s’étirer et de prendre le temps de récupérer après les compétitions. « Je suis à l’écoute de mon corps mais je ne suis pas totalement obsédé par mon alimentation. Ce qui est important c’est que les muscles aient suffisamment de glycogène pour pouvoir récupérer et se réparer. » Mais il a un remède miracle qu’il n’est prêt à partager avec personne. « Ma femme est masseuse, » dit-il, nous faisant comprendre que même les plus durs ont leurs petites faiblesses.

Manifestations Ironman du Cap Oriental Les compétitions Ironman les plus prestigieuses d’Afrique du Sud se déroulent toutes les deux dans le Cape Oriental. Le Standard Bank Ironman 70.3 aura lieu à Buffalo City à East London, le 25 janvier. Ce demi-Ironman comporte une course à la nage de 1,9 km, 90 km à vélo et un semi-marathon de 21,1 km. Le Championnat Africain Standard Bank Ironman aura lieu dans la baie de Nelson Mandela le 29 mars. Pour plus d’informations visitez http://eu.ironman.com.

Franchise Facts Important Factors to Consider When Buying a Franchise Text & Images Š Huizemark

Franchising has been called the greatest business model ever invented, and has enabled many thousands of people around the world to become business owners.

SOUTH AFRICA has a thriving franchise sector with over 660 concepts operating in 12 major sectors, contributing in excess of R302 billion to the GDP annually and providing employment to more than 300,000 people, according to a 2013 survey commissioned by the Franchise Association of South Africa (FASA). It is interesting to note that the significance of the fast food and restaurant sector outweighs the number two contender, real estate

(R63,6 billion), by nearly three times, and in return, real estate is again nearly three times the size of retailing, which comes in at number three.

It is a known fact that joining a franchise system greatly reduces the risk of failure of a new business, simply because the idea and process of running a particular franchised business has already been proven. Systems are in place and one does not have to re-invent the proverbial wheel. It is, however, of

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Andre Hamman, Director & CEO utmost importance that one carefully evaluates the reasons for entering a specific sector and partnering with a particular brand.

Understanding your personality type, special professional skills, strengths and weaknesses, likes and dislikes, as well as your dominant personal traits will narrow down your search for your type of business venture. Part of your franchise selection should include researching what goods and services are needed, the demographics of your area, and the business’ earning potential.

Once you have identified a franchise that you are interested in, be sure to carefully study the Franchise Disclosure Document supplied by the franchisor, as it should contain important legal, business and financial information. Having the full picture of start-up costs, ongoing expenses and required working capital, will give you much better insight as to what you could expect, should you proceed. Take time to talk to the franchisor’s representative, as well as to existing franchisees to evaluate whether you feel at home with their specific business culture, and ask questions about the franchisor’s support, training, profitability of their ventures and overall satisfaction. Multi-unit franchisees are usually a positive indication of these factors, as successful franchisees want to expand and own more offices, based on the winning formula.

Choose a brand that delivers on its promises in terms of ongoing training, regular communication, support, marketing, and continuous innovation. It is all about a track-record of success that stems from the implementation of uncomplicated systems, visual consistency, and a passionate pursuit of its mission and longevity.

Such is real estate brand, Huizemark, which has

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Bryan Biehler, Director been dubbed a “legend in its own time”. Although Huizemark is blowing out 53 candles on its birthday cake this January, it keeps evolving, embracing change and re-inventing itself.

This extraordinary company was the first to implement the concept of virtual real estate offices.

In fact, the two franchises with the highest turnover in 2014 are being run with no fixed premises, utilising technology accessible from smart phones and tablets.

“Our focus is on the creation of better systems and finding ways to lead our franchisees to a techorientated, paperless environment, thus improving productivity and ensuring higher profits,” says Andre Hamman, Group CEO. Due to continuous innovation and flexibility of various business models offered, franchisees experience immense success. By being affiliated with a strong brand that understands the real estate market, offering proven systems and excellent support, Huizemark franchisees are comfortable in the knowledge that the company provides them with up-to-date industry and legislative knowledge, as well as the very best training available in the real estate field. An e-learning platform has also been created which allows agents to comply with the educational requirements wherever they might be in the country.

Huizemark has stood the test of time, enjoys a rich history, and believes in fostering long-term beneficial relationships with its franchisees, agents and clients alike. Huizemark doubled its footprint in South Africa in 2014 and is looking to expand further afield in the coming year.

For a franchise opportunity with a difference, contact Adrie Barnard on +27 84 081 3747 or +27 11 789 4448.

t o p S n u S The Khi

Plant r e w o P e Solar On

Stones Text: Lesley hi Solar One Images © K

It is quite safe to say – without upsetting too many people – that the Northern Cape does not have very much to boast about. It’s a place of vast open spaces and blistering sunshine that mainly appeals to hardy souls and adventurers. Yet those characteristics have now turned into its biggest industrial attraction, because open spaces and sunshine are exactly what a solar power plant needs.

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Solar Statistics • The 205 m tall Khi Solar One tower will generate 50MW of power to provide clean and sustainable electricity to approximately 65,000 homes.

• Its technologies include super-heated steam and dry cooling methods that increase efficiency and reduce water consumption compared to previous solar plants.

• The project is a partnership, with Abengoa holding 51 %, the Industrial Development Corporation 29 % and black economic empowerment stakeholders the Khi Community Trust holding 20 % of the ownership.

• Solar One will benefit the country through R4 billion direct and indirect investment, and by creating a supply chain for R2.6 billion in components and services, with 45 % local content.

s ee f ligh t sch e du l e f or more in f ormat ion .

to transfer and store the heat. Instead it will use superheated steam to reach a maximum temperature of 530 ºC, increasing the efficiency by up to 30 % in a technology developed by Abengoa’s research team.

Saturated steam will also be used to store the thermal heat for up to two hours, so energy can still be distributed after sunset or in cloudy weather.

Despite relying on steam, the plant will not require vast amounts of water or much electricity to operate, thanks to an innovative dry cooling system installed by SPX Corporation. Instead of using

S a ex p r e ss c on ne ct s yo u t o K i m be r l e y

THE KHI Solar One power plant is currently being constructed near Upington, and will give South Africa a much needed source of alternative electricity.

And as Eskom imposes rolling blackouts once again, it’s good to know that there is solar powered light at the end of the tunnel.

Khi Solar One is commonly referred to as a CSP, a Concentrated Solar Power plant. It is being built by Spanish company Abengoa Solar in partnership with South Africa’s Industrial Development Corporation and the Khi Community Trust.

The site is a barren landscape about 40 km from Upington, where the plant will draw its energy from 4,200 heliostats arranged in an array spanning 576,800 m2. A heliostat is a computer-controlled mirror that tracks the sun to keep it reflected on a target as it moves across the sky. Abengoa is using a new design of heliostat with higher reflective areas. The mirrored surfaces will reflect the sun’s rays onto a boiler placed on top of a steam tower 205 m tall, which is almost as tall as Johannesburg’s Carlton Centre.

The tower is filled with tubes painted black to absorb heat from the reflections, and containing high-pressure water pumped from the Orange River.

When the sun is reflected onto the tubes, the water reaches boiling point and turns into steam, and that steam is heated further to create enough pressure to turn a turbine and generate electricity. Abengoa has signed an agreement with Eskom to buy all the electricity it produces.

Khi Solar One will be the first solar power plant in Africa, and Abengoa’s first outside of Spain. Its design has been influenced by lessons learned at other plants. One innovation is scrapping the usual method of using molten salt as a fluid

electrical fans to blow cold air to cool its condensers, the dry cooling system uses natural drafts in the towers to distribute air across fin blades and thus dissipate the heat.

“As this type of cooling tower operates without fans, the substantial amount of electric power otherwise required for large cooling tower systems is not needed,” says SPX. This technology should also use 80 % less water than a wet-cooled CSP plant.

Abengoa says that these are important technological advances that will allow higher temperatures during the electricity generation process, more than doubling the capacity of the last tower it built in Spain.

Hundreds of construction jobs were created during the lengthy building process, and around 35 fulltime plant operators will be employed once the plant is switched on. Tragically, two people died and seven were injured in November when a crane collapsed at the plant during gale force winds, another natural phenomenon that makes the Northern Cape quite hostile.

Although a start date has yet to be confirmed, the plant will soon begin to contribute to South Africa’s goal of generating up to 17,800 MW of renewable energy by 2030 and reducing our dependency on the unsustainable resources of oil and natural gas.

Abengoa was awarded the project by the Department of Energy in an announcement made at the United Nations COP17 Climate Change Conference in Durban in 2011.

South Africa’s sunshine makes the country ideal for harvesting solar energy, as the power it provides is clean, dispatchable, renewable, and can be stored for later use.

A Proud

Heritage Teesav Text & Images © Teesav

When South African troops marched down West Street to the harbour in Durban on their way to action in the First World War, little did they know that they were responsible for the establishment of one of South Africa’s oldest and best known clothing manufacturing operations.

MRS H SAVAGE, the founder, began making shirts, shorts, mosquito nets and a variety of other lines for the war effort, and the business grew.

Over the past years, Thompson Savage & Co. can safely claim to have clothed the nation. The Teesav brand has been the trademark of choice of Government departments, municipalities, conservation corporations, as well as corporate and retail clothing sectors. Teesav has always offered an unconditional guarantee and a policy of excellent quality, perfect fit, and fashionable and durable clothing.

Teesav Depot The Wholesale Division, trading as Teesav Sales, which is now situated in Glen Anil, Durban, has recently expanded its range to become a one-stop shop, offering industrial and

khaki workwear, ladies’ and men’s corporate clothing, as well as shoes, boots and gloves, freezer wear, and security clothing.

Current Activities and Future Services Teesav Corporate Uniform Solutions is a concept which the business is offering to the corporate and industrial sectors of most industry types. The solution offered to companies would be a contractual outsourced solution for medium to large employers for an agreed period of time, where Teesav would take care of the company’s total uniform service requirement, relieving the customer of the associated responsibilities and tasks of keeping their workforce appropriately attired, and ensuring correct corporate image and safety.

For more information contact +27 31 569 6944 or email sue.r@teesav.co.za.

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The Jewel of the Kalahari The Okavango Delta

Text: Botswana Tourism Images Š Botswana Tourism & iStockphoto.com

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It is no surprise that the recently inscribed thousandth UNESCO World Heritage Site, the Okavango Delta, has made it onto the 2014 Sustainable Destination Global Top 100 list. The Okavango Delta is one of the most sought after wilderness destinations in the world, thanks to its heart-stopping game viewing excitement, its supreme tranquillity, the serenity of the untouched delta, and its evocative scenes of extraordinary natural beauty.

COMMONLY REFERRED to as the “Jewel of the Kalahari”, it is situated in the deep Kalahari basin, and a journey into this untouched interior is like no other. Moving from wetland to dry land – traversing the meandering palm and papyrus fringed waterways, passing islands and thick woodland, resplendent with lush vegetation rich in wildlife – reveals the many facets of this unique ecosystem, the largest intact inland delta in the world.

The Okavango River travels from the Angolan Highlands, crosses into Botswana at Mohembo in the Caprivi, and then later spills over the vast, fanshaped delta. There are three main geographical areas in this region: the Panhandle, the Delta, and dryland.

The Panhandle begins at the

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Okavango’s northernmost reaches, at Mohembo, and extends for approximately 80 km. Its corridorlike shape is contained within two parallel faults in the Earth’s crust. Here, the river runs deep and wide, and the swamps contain vast papyrus beds and large stands of Phoenix palms. The main tourist attractions of the Panhandle are fishing, birding and visiting the colourful villages that line its western fringes.

The timing of the floods is mysterious. Just as the waters from Botswana’s summer rains disappear (in April and May), so the floodwaters begin their journey, 1,300 km of which is through the Kalahari, thus revitalising a vast and remarkably diverse ecosystem of plant and animal life.

The Delta region of the Okavango can vary in size from 15,000 km² during drier periods to

a staggering 22,000 km² during wetter periods.

Its dominant plant species are reeds, mokolwane, sausage trees, rain trees and African mangosteen.

Major tourist attractions in the Delta and the dryland areas are game viewing and birding, as well as boating, often in a traditional mokoro. The diversity and sheer number of different animals and birds can be staggering. A recent overview of the Okavango recorded 122 species of birds and 64 species of reptiles. A number of successful rhino reintroduction programmes in the Okavango Delta have now also increased the populations of white and black rhino in Botswana.

Other major species to be seen include: elephant, buffalo, giraffe, zebra, hippo, crocodile, rhino, red lechwe, waterbuck, reedbuck, duiker, impala, kudu,

Government policy and regulations (though only Moremi Game Reserve has the official protected status) The efforts and initiatives of camps and lodges in its concessions The Okavango Development Management Plan (ODMP) Its status as a Ramsar Site, under IUCN, an agreement that limits its utilisation and development

The Sustainable Destinations Global Top 100 was created to celebrate the management efforts of the world’s most sustainable tourist destinations.

The list is the result of open calls on social media, followed by a selection process involving 30 international experts. The Okavango Delta has won many accolades thanks to the policies put in place by the government of Botswana to ensure that the tourism sector protects the environment and benefits local people. With such qualities, an environmentally responsible and luxurious Botswana is indeed a tourism destination of choice.

For more information visit www.botswanatourism.co.bw.

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se e f l igh t sch e du l e f or more in f ormat ion .

•

•

•

•

Sa e xp r e s s c o nne c ts y ou t o g a b o ro ne

steenbok, wildebeest, hartebeest, sable, roan, tsessebe, lion, leopard, cheetah, genet, serval, and caracal, along with an immense variety of birds both aquatic and land based which are resident and migratory, and some of which are rare and endangered.

The Okavango Delta is now officially a UNESCO World Heritage Site, which adds another layer of protection to this unique wetland. Its longterm conservation is ensured through the following:

Head to Head Range Rover 5.0 V8 S/C HSE Dynamic & 4.4 SD V8 HSE Dynamic Text: Bernard K Hellberg Sr & Bernard Hellberg Images Š Motorpress

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Range Rover 5.0 V8 S/C HSE Dynamic As driven by Bernard Jr

“With great power comes great response,” bellowed the Range Rover Sport billboard outside the Cape Town International Airport terminal building when the new RR Sport was launched locally in 2013. I remember having a good chuckle at the cleverness of it, knowing well from previous experience with the older generation Supercharged Landy charger that the claim was indeed no joke.

And, as was the case with the previous generation Sport and the one before that, this car is a beast. From get go to let go, it takes the road by the scruff of the neck and shakes every last ounce of fun out of it.

But the Range Rover 5.0 V8 S/C HSE is certainly no joke. With 375 kW on tap from – what feels like the moment you begin accelerating, but is in reality – 6,000 r/min, every muscle in this car is taut and ready to flex at a moment’s notice, offering the kind of power and flexibility that should be handled very carefully indeed.

But what is the downside to having five litres of high-octane petroleum coursing through your veins?

Is there even one? From my point of view: Not really, unless you’re counting the bucks as they fly by at the pump – one by one in rapid succession. Yes, there is no mistaking that this power hungry Range Rover is equally hungry when the time comes to refuel. As it will. But like so many other things in life, considering fuel consumption is something of a matter of perspective. The comparable BMW X6 M will burn up to 13.9 litres/100 km, and that from a 4.4-litre petrol mill. Granted, the Beamer (680 Nm) will generate 55 Nm more than the RR Sport’s 625 Nm at 2,500 r/min, but in the fuel-sipping stakes it comes

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out tops, without giving up any of its magnificent overall driving experience.

It should come as no surprise that this Range Rover Sport is a particularly luxurious creature, mimicking its diesel brother in that respect, at least. The attention paid by Land Rover engineers and craftsmen to the interior of the car is exemplary, and you are restricted only by your imagination (and budget) as to how wellappointed you want your vehicle to be.

Why the petrol?

In the paraphrased words of Donald Trump: “If you have to ask, you probably can’t afford it.” There is no mistaking that the Supercharged Range Rover Sport is the king of the SUV pile at the moment. If you’re playing at the top end of the vehicle market, and need to make a statement while experiencing one of the greatest cars you’ll ever own, then you should be prepared to enjoy it with its many ups and remarkably few downs chucked in.

Range Rover 4.4 SD V8 HSE Dynamic As driven by Bernard SR

I must confess to having a “senior moment” with Range Rover’s muscular new diesel V8. On start-up, it sure sounded like a real diesel (with a smokers’ cough) and even accelerated like a true V8. Glancing at the rev counter, however, the truth was soon revealed. No petrol-driven V8 will display a rev counter that glares red at you at a modest 4,200 r/min.

And this is where the engineers at Range Rover have done their homework.

They have successfully managed to design and bring to production an engine that should be considered for the annual Engine of the Year competition. It is

Tempest

a brilliant effort that sees power increase to 250 kW and torque levels at an incredible 740 Nm – with all this power available from 1,700 through to 3,300 r/min.

Little wonder, then, that buyers in this segment will be quite comfortable buying the diesel version, on condition that a regular supply of 50 ppm fuel is always readily available.

As with every other Range Rover in the series, no expense has been spared to position this version right at the top of the financial food chain. It is unashamedly luxurious, elaborately equipped, brilliantly competent off road, and also serves as a functional fashion statement.

But what’s the point of a great engine unless it is bolted onto a great gearbox? To this end the ZF 8HP70 eight-speed automatic has been reengineered with a revised torque converter to handle the V8’s massive power without breaking into a sweat. It’s a combination made in heaven.

Why the diesel?

In the words of Bill Clinton: “It’s the economy.”

With fuel prices constantly fluctuating between R13/14 per litre, it makes perfect sense to invest in a vehicle that offers tonnes of power without a massive thirst.

Here the Range Rover SD V8 comes to the fore with claimed fuel consumption figures of 8,7 l/100 km. Even CO2 emissions remain at a manageable level, being rated at 229 g/km. This helps the Government rake in an additional R8,635 in CO2 tax.

Overall, I enjoyed this large diesel’s performance, and its fuel economy. The ride, however, still seems a bit wallowy and could be firmed out by some suspension engineering.

The Range Rover V8 diesel proves just how far the company has come from the days when noisy (and unreliable) diesels were standard fare in the Land Rovers of yore. If given the choice, I would choose it over the petrol version.

Managing

Millennials How to Deal With Generation Y in the Workplace Text: Lisa Illingworth/Finweek Images Š iStockphoto.com

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ALSO KNOWN as Generation Y, this generation of aspirationals has come under criticism from business leaders, who feel that they job hop and display entitled and narcissistic behaviour.

Millennials, however, require a new leadership approach from managers.

EY’s Sub-Saharan Africa Talent Trends and Practices Survey indicated that as these millennials enter leadership positions, their focus is no longer on traditional development of leadership, such as performance management and formal training. The up-and-coming leaders are looking for mentoring, clearly defined career paths, and access to specialist corporate universities.

“Generation Y relies on meaningful engagement to be managed successfully. They want to be part of the decision-making process and feel as though their bosses care about their views. An effective millennial boss would call his employees that fit into this generation and ask them to share their opinion on a matter before making a decision,” says Cynthia Schoeman, founder of Ethics Monitor.

“This active engagement in decision-making makes millennials believe that their leaders are concerned about, and value, their positions in the business.”

Liam Terblanche, chief information officer at Accsys, explains that to lead effectively, managers need to understand the generational motivators for millennials. “Ron Alsop [in his 2008 book Trophy Kids] describes his theory that revolves around the tendency of helicopter parents who praise any and every achievement, even the mediocre ones. He postulates that growing up in a milieu where even participation is enough of an achievement to warrant praise, children grow up expecting praise in order to stay motivated.”

Terblanche says that millennials don’t only need to feel valued, but are outcomes driven and need to have goals to work towards.

“Job hopping is not being driven by boredom necessarily. It has been proven that job hopping has a higher success ratio in ensuring a better salary than working your way ‘up the ranks’. So it should then be expected that, in order to fulfil a primary motivator of financial independence, millennials will job hop more than their generational predecessors,” he says.

“If you identified a person as one that you have to retain, be prepared to furnish them with proper tools to fulfil their tasks. But equip them in such a manner that it can be seen as positive affirmation.

Give the star employee the new PC, or the larger monitor. Millennials are outcomes driven. Find a way of turning your goal-driven management style sideways in order to motivate your ‘have-to-keeps’.

Instead of annual CPI increases, go for quarterly increases based on proven outcomes,” Terblanche recommends.

Pieter Havenga, head of FNB Life Insurance, has these tips to successfully lead and manage employees between the ages of 18 and 33: Millennials want to work with freedom and

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flexibility. While money and lifestyle are important, they also want to understand the social impact of their work and feel that they make a difference.

Although they have high expectations of leaders, they also have the same expectations of themselves.

It is therefore important to them that a leader: • Communicates openly.

• Invites and listens to the ideas they have.

• Constantly gives them new challenges and problems to solve. If they are not kept busy with varied tasks and projects, they will become bored, lose interest and move on.

• Creates an environment where they have on-the job coaching and training, using the methods their generation understands.

• Provides constant feedback to ensure performance improvement.

• Recognises and rewards them for what they have on offer instead of following a one-size-fits-all approach.

Unlike the silent and baby-boomer generation, an authoritarian and strict rules, process- and policybased approach will slowly kill the adventurous spirit of the millennial, who is a free thinker.

A leader looking over their shoulders and constantly reminding them of their rules-based responsibilities will dismally fail as the millennial becomes “rebellious”. The leader who constantly says, “We do this because we have done it like this for 20 years” will lose the forward-thinking millennial who is constantly looking for ways to improve processes, systems and policies, as well as the strategy of the organisation.

Establish the trust relationship as early as possible, and give them a clear mandate and authority to perform within the parameters you set. Give them the freedom to explore and improve the processes, procedures and systems.

They love to learn and will gain vast experience with a leader who is good at “corporate storytelling” and coaching, rather than in a classroom-based training setting. They usually acquire all the theoretical knowledge in their studies and need a leader who can guide them in the practical application thereof with patience and trust, managing their often unreasonable expectations of promotion.

Copy courtesy of ‘Finweek’. Call 0860 103 911 to subscribe.

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Text: Ferdie de Vos Images © Quickpic

T

he 2015 Dakar Rally promises to live up to the legend created by the 35 previous editions of what has become one of our planet’s most iconic motorsport events.

AS IN 2012, 2013 and 2014, South Africa is pinning its hopes for Dakar success on the Imperial Toyota South Africa Dakar Team who will be there for the start, fielding the best race Toyota Hilux V8 yet.

“We are very pleased with the latest evolution of our proven Toyota Hilux Dakar bakkie,” says Team Principal Glyn Hall.

“This is the third generation of the vehicle which came third in its first year on the Dakar. And most importantly, the drivers are just as happy with it as I am.”

The driver line-up for 2015 is unchanged from the last Dakar. Giniel de Villiers (#303), who won the event in 2009, will again spearhead Toyota Imperial South Africa Dakar Team’s attack. It will be De Villiers’ 12th year of participation in the rally. Beside him in the car is long-time navigator Dirk von Zitzewitz (Germany), who is himself a veteran of 14 Dakar Rallies.

The lead Toyota pair will again be the main threat to the MINI All4 Racing armada and new Peugeot 2008 DKR teams, currently locked in a battle for victory in the legendary event.

Leeroy Poulter and navigator Rob Howie (#327) are also in action in the second Toyota Imperial Hilux. The pair made their mark early in the 2014 race when they set the third fastest time on stage three, finishing in 33rd position overall.

The new Toyota Imperial Hilux is essentially an evolution of its predecessor, rather than a complete redesign. As such, it has built on the strengths of the preceding versions, though visually the new vehicle may represent the biggest change yet.

Immediately evident are the spare wheels which have been relocated from the back of the car. One wheel now fits under the cockpit, with one each mounted on the sides behind the doors. This has shifted the significant mass (120 kg) of the wheels to an area within the axles, and also lowered the centre of gravity as a result.

“You can really feel the difference,” says Dakar veteran De Villiers of the new layout. “It is massive. The new bakkie is much faster through twisty sections, and we’ve also worked on the suspension a lot to make it land better after jumps.”

The change in layout came largely thanks to new regulations that allow the Toyota Imperial Hilux to

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be 60 kg lighter than before. In order to fully capitalise on this reduction in weight, the team decided to also maximise weight distribution for better handling and balance.

In addition to the weight saving, the regulations now also allow for a slightly larger air restrictor. This was done in an effort to level the playing field for the various different types of engines that essentially compete in the same class – notably the turbo-diesels that suffer less at high altitudes and in thick sand than the normally aspirated petrol engines do.

At the same time, the new Hilux features a fully South African developed suspension system, a new air conditioning system, and many other refinements to the original race bakkie. All of this will be put to the test as the 2015 edition of the Dakar gets under way in Buenos Aires, Argentina. The route consists of a trans-continental loop which visits Chile and Bolivia, before returning to Argentina for the finish back in the Argentine capital on 17th January.

As in the past, the South African team will receive logistical and infrastructure support from Belgian outfit Team Overdrive on the event. Team Overdrive also supports a host of other Toyota Hilux competitors, including accomplished drivers such as Lucio Alvarez from Argentina (#313), Bernhard ten Brinke from the Netherlands (#315) and Yazeed Al-Rajhi from Saudi Arabia (#325).

The two South African Toyota Hilux race vehicles departed for Argentina on 15th December, once again transported by SAA Cargo.

Toyota Motorsport South Africa acknowledges its Dakar sponsors: Duxbury Netgear, Innovation Group, Toyota Financial Services, SAA Cargo, Toyota and Imperial Toyota, and official specialist suppliers and technical partners Hallspeed, TFM, Castrol, SKF, Spanjaard, Robor, 4x4 Megaworld, NGK, Donaldson, Mastercraft, Sat4Rent, Oakley, Edgecam, Supreme Springs, FreeM, Bosch, Smiths Manufacturing and Shatterprufe.

South African Dakar fans can follow the fortunes of the Toyota Imperial South Africa Dakar Team on Facebook at www.facebook.com/toyotasouthafrica and on Twitter: @toyotasa.

New Home

on Your Phone The Mobile Property Search Text: Property24.com Images © iStockphoto.com

Mobile apps have taken the world by storm, and if you’re still using pigeons to fly your messages to the other end of the country, you’re still stuck on the old coal train! But not to worry, the versatility and convenience of modern technology is within your reach and perhaps even in your pocket. Whether you are looking for a new gym training app, planning a wedding, staying up to date with traffic congestion, or searching for property, there is an app designed to make your life simpler.

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Mobile Madness January is the time for putting new plans into action. If you’re committing to trying a new diet or exercise plan, or buying your perfect home, mobile technology makes it possible for you to browse and have access to almost anything at the touch of your smartphone. And in an increasingly competitive property buying market, a home buyer simply cannot afford to wait for a weekly paper to search for property. However, with Property24.com’s Mobile App, tailored for iOS, Android, Blackberry and Windows devices, online property searching has just become easier and more convenient. With access to property listings from South Africa’s leading estate agents, high-res photo galleries, and an interactive map search, finding the perfect home has never been more enjoyable and comprehensive.

Save and Be Financially Savvy Saving for a home loan, and any additional costs that come with buying property, is vital to becoming a homeowner. Before purchasing your home, make sure to calculate the approximate bond value that you are eligible for from a financial institution, and use Property24.com’s Advanced

Affordability Calculator to help break down your monthly income and expenses.

If you’re uncertain about how much you can afford to pay towards your monthly bond repayments, simply use Property24.com’s Bond Calculator within the App. A general rule is to limit your monthly instalments to no more than a third of your net income. Remember, the greater your deposit, the lower your monthly repayments will be, making your bond repayment more affordable.

Afraid You Won’t Bag Your Perfect Home in Time?

No need to fret about missing out on the perfect home. Browse properties from anywhere using your smartphone, selecting your preferred property based on area, price, and the number of bedrooms or bathrooms, as well as additional home features.

You can filter properties from multiple areas, save your favourite properties to view at a later stage, and you also have the option of contacting the relevant estate agent directly from the Property24 Mobile App. The added advantage is that, unlike the weekly paper, you can access all the property listings, jam-packed with information and images, wherever you go. There’s no need to open another

Natural products

mental filing box or jot down details to remember all the important property information.

And better yet, if you can’t contain the excitement, you also have the option of sharing the property listing with someone directly from the App.

What’s in It for the Home Buyer?

Searching for property online not only saves time, but property listings are updated and added as soon as new properties come onto the market, ensuring that you always have the most up-to-date list of available properties. And for the constantly on-the-go buyer, there is also the option of signing up for Property24 Property Alerts, which will notify you as soon as a new listing matching your criteria has come onto the market. What’s more, by making use of the GPS functionality within the App, properties for sale or rent within close proximity of your desired areas will be displayed, making it simple to get going on your property viewing immediately.

With the property tools available, and the quick and easy functionality, house hunting is becoming more and more convenient.

Visit Property24.com on your mobile device or download the free Property24 Mobile App to follow this leading home-searching trend.

The Pursuit of

Customer Happiness Text: Supplied Images Š iStockphoto.com

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W

hy should businesses care about building companies around customer experience? Smoke Customer Care Solutions CEO, Andrew Cook, says it might be the only competitive advantage that you need.

CAN YOU REALLY afford to ignore customer experience? A couple of decades ago, you probably could have if your prices were lower than your competitors’ or if you were the sole supplier of a service or product in demand. Today, however, customer service is a business driver in its own right. The key to having a successful company is to create business objectives and strategies centred around the customer. This is an outside-in approach that is commonly referred to as customer experience management (CEM).

CEM is about continuously improving and optimising your customers’ experiences at every point of interaction with the business. Part of this is to design your processes, products and solutions in such a way that the customer is always at the heart of it all.

That being said, it is important to realise that there won’t always be a perfect path to a perfect customer experience. It is how you handle the customers’ moments of truth (the various touch points they have with your company) that can define your customers’ view of

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the organisation. When an issue arises, for example, CEM should act as a driver to immediately turn a negative experience around and for your team to learn from the experience.

Unfortunately though, many businesses still make the mistake of viewing CEM as a type of automated system. Some believe it is a process that you can leave to run in the background while you move on to the more “important stuff”. This is perhaps the biggest misunderstanding of CEM because it isn’t a destination at all; it is a way of building and conducting business from the company values to the bottom line. It is an attitude and thought-pattern that needs to be cemented into the foundations of your business culture.

Everybody is a customer at some point in their daily experience, and in the business world, we’re all suppliers too. These roles are constantly being reversed. Think of your own needs and wants as a customer before you think of your needs and wants as a supplier. Naturally, if there isn’t a customer-centric approach to your internal processes, how will it be possible to radiate customer-centricity externally? It

becomes a “do as I say, not as I do� mentality that creates confusion and lacks authenticity.

Some of the more progressive thinking companies are quickly realising the importance of customer experience within. Much like you would measure a customer’s experience using surveys, they have begun to analyse internal service delivery and satisfaction, allowing staff to rate their own experiences and happiness.

In established industries, CEM is becoming the only competitive advantage for companies to differentiate themselves by. Think about it: how do insurance companies that offer similar products at similar prices differentiate themselves? The only way that any business can truly stand out is through its approach to its customers.

At the end of the day, no one wants to be seen as just another number. People want to feel valued and appreciated. This is the key to keeping customers happy and patrons of your organisation for a longer period of time.

PAMSA

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Keeping Kids’ Kg’s Under Control Text: Julia Lamberti Images © iStockphoto.com

Around one in five young South Africans are overweight or obese. So, why are our kids getting fatter, and how can you ensure that your own child’s weight remains healthy?

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Why Are Our Kids Getting Fatter?

Unlike previous generations, today’s children are eating more and spending more time sitting still and watching life onscreen instead of participating in it. “Our children are also getting fatter because they don’t often get healthy home cooked meals, and many parents rely too heavily on high-fat takeaways and convenience meals to feed their kids,” says Lila Bruk, dietician at Lila Bruk & Associates in Johannesburg. “In addition, many children are sedentary, barely doing any physical activity and spending much of their time in front of TVs and computers.” An additional factor why kids are getting fatter is because there are less children participating in scheduled physical education classes at school.

Unwholesome School Lunches South African children are also packing on the kilograms because many school pupils purchase their lunches at tuck shops, and their food choices are particularly unhealthy.

Common tuck shop purchases include: sweets, crisps, sugary cold drinks, chocolates, meat pies, vetkoek and ice lollies. Nutrient-dense foods like lean proteins, whole grains, healthy monounsaturated fats, fruits and vegetables are not commonly consumed, and fatty, nutrient-deficient foods feature prominently on kids’ daily lunch menus.

This dietary trend not only leads to fatter children, but also leaves kids feeling lazy and lethargic due to

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fluctuating sugar levels. “Only a handful of schools offer healthy eating options, and the concern is that whatever children eat from the tuck shop becomes a staple, rather than a once-off treat,” adds Heart Foundation dietician, Shan Biesman-Simons.

A Healthier Direction “The best way to instil healthy eating habits in children is to set a good example,” insists Lila. “Studies have shown that children who grow up in an environment where parents have a healthy approach to their weight, cook healthy meals and are more active, tend to have better relationships with food, their weight and exercise.” Firstly, take a balanced approach to your child’s diet by teaching them the principles of healthy eating. Offer a wide variety of good quality foods like salads, veggies, fruits, nuts, lean meats, dairy and whole grains, and only allow high fat and high sugar items as occasional treats. Also, remember that kids are growing and need to fuel their bodies every three to four hours. Thus, allow your child to eat a nourishing snack between their three main meals and after dinner, if they are especially physically active.

Healthy snacks options include: • Whole wheat toast or a banana spread with peanut butter • Yogurt with fruit • Veggies and a dip

• A small portion of cereal with a handful of blueberries and skim milk • A wholewheat muffin with melted mozzarella cheese • A stick of celery with peanut butter and raisins

Avoiding “kid friendly” foods like macaroni and cheese, hot dogs and chicken nuggets is equally important, because these foods tend to be packed with fat, salt and processed carbohydrates.

Get Them Moving!

Ensure that your child partakes in physical exercise in order to maintain a healthy weight, and limit the time they spend in front of the TV and computer to a maximum of two hours a day. Encourage them to participate in sports and physical activities that they enjoy, and remember that if you lead an active lifestyle, your children will follow suit.

Making exercise a regular family activity will also ensure that your child perceives being active as an important and fun part of life.

It’s All About Balance If you are concerned about your child’s weight, it is important to avoid taking an extreme approach, and to instead follow the basics of healthy eating and encourage positive lifestyle changes. “Try not to talk about or draw attention to your child’s weight and instead provide healthy options at home, keep the treats for rare occasions, and encourage your child to become more active,” advises Lila.

“I also recommend taking your child to a dietician who can educate them about healthier food choices.”

Teaching your child the principles of good nutrition is one of the most important lessons a parent can give to their children. So follow these steps today to help ensure that your child practises good eating and exercise habits for a lifetime.

Tips to Encourage Your Child to Eat Healthily

• Educate your child on the benefits of healthy eating and encourage them to eat fresh fruits and vegetables instead of sweets, chips and chocolates • Encourage children to drink water instead of sugary drinks • Refrain from calling foods “bad” • Enjoy wholesome meals together as a family • Avoid takeaways and try to prepare your own meals wherever possible • Try to make sure that meals are balanced and contain healthy carbohydrates, proteins, vegetables and healthy fats • Limit the amount of junk food you keep at home and only allow these foods as occasional treats • Set a good example for your child by eating nutritious meals and exercising regularly yourself • Pack a healthy school lunch (containing portions of whole grains, lean protein, fruit, vegetables and healthy fats) and a juice or water • Restrict the use of food or treats as rewards to prompt good behaviour

Business hub

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Meet the

Crew Text & Images © Supplied

H

ave you ever wondered who is flying the plane when you travel on SA Express? Or wanted to know more about what a job as a cabin crew member is like? Well, now’s your chance! Every month we will introduce a few members of our SA Express family, because by getting to know

them, you become part of the SA Express family too.

Buhle Mokoena

Senior cabin crew member Length of Service at SAX: Nine years and nine months (with a 100 % attendance record) Please tell us briefly what your job involves: It involves making sure that my fellow cabin crew members and I conduct ourselves according to the standards and policies outlined in our cabin crew manuals. I am also an on-board liaison between the cabin crew and flight deck.

What is your favourite part of your job? Working with different people almost every day and flying to different destinations. Each day is different and exciting and comes with new challenges.

What do you find most challenging about your job?

Passengers not understanding that we are safety officers and are there to ensure that the flight takes off safely, as

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well as lands safely. We go through intense training before we can become cabin crew members.

What do you like about working for SA Express?

There is good morale at SA Express; the staff is always helpful and there for you when you need help. We have team players who understand that no man is an island and that by working together we achieve more. There is mutual respect for our different cultures, as we are a multicultural company.

What would people find surprising about your job?

Cabin crew members are very intelligent people who love their jobs. We do our job with passion and dedication.

Have you ever had any funny incidents or encounters? I don’t have funny incidents, but rather memorable flights. I once had an unaccompanied minor who drew a beautiful picture for me and said: “Thank you ma’am, I had a great flight with you.”

gadgets

Get Moving!

Garmin’s Vívosmart is a stylish activity tracker that displays smart notifications. Users can achieve their health and wellness goals and stay connected by receiving vibration alerts for calls, SMSs, calendar reminders and emails. Vívosmart gets to know each user’s current activity levels, and encourages them to live a more active lifestyle by displaying a personalised daily goal each morning and reminding them when it’s time to move. It is easy to operate and has a touchscreen which displays time, steps, distance, calories, the move bar and goal countdown. It has a 5 ATM water rating, and a battery that will last up to seven days. An LED display lights up to show incoming notifications, and users can also activate the display by double-tapping the screen and swiping through the display pages to see the time and date, steps taken, distance, calories, move bar, and messages received. Vívosmart is available in purple, black, and slate for R2,849 and R3,349 (heart rate monitor bundle).

Movie Theatre Quality LG’s SoundPlate is an all-in-one home theatre system made for the modern flat-screen TV. The LG SoundPlate series is the next generation in home theatre systems, combining style, functionality and quality in one elegant, compact package. There’s no complicated set-up required and, at only 39.5 mm in height, the SoundPlate fits most TV sizes from 32” to 55”. The SoundPlate is designed to bring your movies to life with 4.1ch Surround Sound, Wireless Active Subwoofer and Sound Mode Switching. The speakers utilise cutting-edge neodymium magnets to create a detailed, expansive sound field that delivers a fully immersive home theatre experience, while the external subwoofer reproduces deep, powerful bass. With Sound Mode, you can optimise your sound to suit whatever kind of content you’re watching, letting you adjust between standard, music and cinema modes. LG SoundPlates require minimum space, but deliver a maximum punch, packing a Blu-ray, multimedia and Smart Box into a single small home theatre system.

In the Bag Cooking With load shedding blackouts taking place around the country, why not take advantage of the opportunity to enjoy a delicious candlelit dinner with your loved ones? Thanks to South Africa’s own slow cooker, the Wonderbag, you can still prepare your meal and keep it warm without the use of electricity. Simply start the cooking process on a gas camping stove or an open fire and bring your food to the boil. Then transfer your food to the Wonderbag and leave it to cook to completion in its own nutritious juices. The Wonderbag helps to conserve energy resources and is also friendly on your bank balance by saving on your electricity bill. Wonderbags are available at selected Outdoor Warehouse stores nationwide, as well as online from www.kalahari.com, www.takealot.com, www.yuppiechef.com or www.nb-wonderbag.co.za.

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books

Twisted

By Lola Smirnova In the corrupt economy of post-Soviet Ukraine opportunities are scarce. Young and eager sisters – Natalia, Lena and Julia – harbour dreams of a better life. Naive and tempted by the allure of “quick” money, the girls set off on an adventure that changes their lives forever. Can they stay out of trouble long enough to fulfil their ambitions? Can they hold on to their idealism in a world where depravity and danger are constant companions?

How far are they willing to go to make a buck? Twisted is a true life shaped into fiction story of vulnerability, courage and the art of making a living in the sex trade.

Chase Your Shadow

By John Carlin In Chase Your Shadow, acclaimed journalist and author John Carlin tells the gripping story of Oscar Pistorius’s tragic journey from sporting icon to accused murderer. With unique access to Pistorius, his family and friends in the aftermath of the tragedy, Carlin paints a portrait of a complex personality, a man whose life story reveals extremes of courage and insecurity, ambition and vulnerability, generosity and dangerous hot-headedness. Not since the OJ Simpson case has the world been more riveted by a champion’s heroic rise and calamitous fall.

Must Read

Our Land, Our Rent, Our Jobs

By Stephen Meintjes and Michael Jacques Everyone talks about mine closures, job losses, widening wealth disparities, land restitution that endangers food security, tax evasion, unemployment, excesses by Wall Street, the big banks and big business… but nobody does anything about it. Not until now. A radical solution to numerous ills and abuses is suggested by co-authors Stephen Meintjes and the late Michael Jacques in their controversial and thoughtprovoking book Our Land, Our Rent, Our Jobs. This book is based on a very simple proposal: Replace most taxes with collection of land and other natural resource rentals. It thereby stimulates economic growth by incentivising efficient use of prime and marginal sites, including our vast rural areas, while low to zero taxes would encourage new businesses on a vast scale.

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Airline information SA Express fleet Canadair Regional Jet 200 BER Manufacturer: Bombardier Maximum cruising speed: 474 knots/545mph/879kmph Engines: Two General Electric CF34-3B1 Range: 1,662miles/3,080km Maximum altitude: 41,000ft/12,496m Seating capacity: 50

Crew: Two pilots, two cabin crew Wing span: 69ft 7in/21.21m Overall length: 87ft 10in/26.77m Overall height: 20ft 5in/6.22m Maximum take-off weight: 51,000lb/23,134kg Minimum runway length: 6,295ft/1,919m

De Havilland Dash 8 Series Q400 Turboprop Manufacturer: Bombardier Maximum cruising speed: 360knots/414mph/667kmph Engines: Two Pratt & Whitney Canada PW150A Range: 1,565 miles/2,519km Maximum altitude: 25,000ft/7,620m Seating capacity: 74 Crew: Two pilots, two

cabin crew Wing span: 93ft 3in/28.42m Overall length: 107ft 9in/32.83m Overall height: 27ft 5in/8.34m Maximum take-off weight: 64,500lb/29,257kg Minimum runway length: 4,580ft/1,396m

Canadair Regional Jet 700 Manufacturer: Bombardier Maximum cruising speed: 473 knots/544mph/875kmph Engines: Two General Electric CF34-8C5B Range: 1,477m/2,794km Maximum altitude: 41,000ft/12,496m Seating capacity: 70 Crew: Crew: Two pilots, two

cabin crew Wing span: 76ft 3in/23.2m Overall length: 106ft 8in/32.51m Overall height: 24ft 10in/7.57m Maximum take-off weight: 72,750lb/32,999kg Minimum runway length: 4,580ft/1,396m

SA Express’ aircraft are made by Bombardier Aerospace

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We fly for you About us SA Express is a fast-growing airline business operating primary and secondary hubs between domestic and regional destinations within Southern Africa.

Our objective of improving intra-Africa travel is in line with South Africa’s mandate to increase aviation’s contribution towards sustainable economic growth and job creation.

The flexibility and reliability presented by the airline’s FACT principle (Frequency, Availability, Competitive rate and Timing of flights) affords both consumers and service providers a unique and convenient service. The FACT principle is important to us as it enhances the country’s prospect as a preferred air travel destination and major trade and tourism capital.

Our vision is supported by the airline’s aspirations and strategy. Also underpinning this vision is our set of core values and unique selling propositions that drive profitability.

Vision To be a sustainable world-class regional airline with an extensive footprint in Africa.

Purpose A sustainable, integrated regional airline connecting secondary and main airports.

Core values Safety first We never compromise on safety, no matter what.

Customers Our customers are our most important investors.

Partners We partner with people across all operations.

Speed & Quality We deliver with speed without compromising on quality.

Improvement We strive for continuous improvement.

Simplify We keep it simple.

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Special services Special Meals Passengers with special dietary requirements are provided for through the following special meals: kosher, halal, Muslim, Hindu, low-fat and vegetarian meals. Orders for special meals should be placed at the time of making flight reservations. The airline requires a minimum of 48 hours’ notice prior to departure in order to assist with confirmation of requests.

Passengers requiring special attention Requirements for unaccompanied minors (passengers under the age of 12 years) or passengers requiring wheelchairs should be stated at the time of making the reservation.

Owing to the size of the cabins on our aircraft types, the airline is not in a position to carry stretcher passengers or incubators.

Cabin baggage SA Express will accept one piece of cabin baggage not exceeding a total dimension of 115cm and 7kg in weight.

For safety reasons, cabin baggage must fit into approved stowage spaces: either the overhead luggage bin or under the seat.

Owing to limited storage space in the aircraft cabin, cabin baggage may be placed in the Skycheck at the aircraft for hold stowage.

We Fly For You SA Express Airways prides itself on aiming to offer incomparable service standards. In addition to building on our motto to express excellence and consistently striving to provide the best service, we know that “you” is the most important word in our airline. SA Express proudly launched its new brand on 2 December 2009 at OR Tambo International Airport. The new brand is set to ensure that it’s distinctive and positioned to build awareness and affinity in the domestic and regional markets.

The new proposition “We Fly for You” is set to position SA Express as a premier intraregional African brand. The main objective of the re-brand is to ensure that SA Express is distinctive yet still aligned to the country’s mainline carrier.

SA Express’s unique positioning as an airline that provides a bespoke, personalised travel experience was the rationale behind the proposition “We Fly for You”. The new brand mark is in line with the symbol and colours of the national flag, encouraging national pride. The new brand will be applied to all brand touch-points throughout the operation as well as the staff uniform.

Skycheck This is the airline’s special hand-luggage facility that assists with in-flight comfort, speedy boarding and disembarking. When boarding one of our flights, simply place any hand luggage that will not be required during the flight on to the Skycheck cart at the boarding steps of the aircraft. Your hand luggage will be waiting for you as you disembark from the aircraft at your destination.

Baggage liability Valuable items such as cameras and accessories, computers – including laptops and notebooks – mobile telephones, perfumes, aftershaves, colognes, legal and company documents and legal tender – including cash, credit cards and cheques – bullion, leather jackets, all types of jewellery and any other items with a value in excess of R400 must be removed from either checked-in or Skycheck baggage as the airline is not liable for loss or damage to these items.

Verified baggage claims are settled on the basis adopted by IATA (International Airlines Transport Association): payment of US$20 per 1kg of checked-in luggage, to a maximum of 20kg ($400).

Awards SA Express has won the AFRAA Regional Airline of the Year Award at the end of 2009, and the Allied and Aviation Business Corporate Award. Our airline was also the recipient of the Annual Airline Reliability Award from Bombardier at the end of 2007. Other previous awards include the International Star Quality Award, which indicates our commitment to service excellence, while our prominence as one of the top 500 best managed companies is proof of our success as a business.

Onboard service The airline’s onboard service is unique and offers passengers a variety of meals or snacks. The airline pioneered its unique meal-box concept, and meal choices are frequently updated and designed using balanced food criteria: appearance, taste and nutritional value.

Passengers can also enjoy a wine and malt service on specified flights as well as refreshments on all flights.

Our customers can expect a safe, comfortable, quality air-travel experience, with the added benefits of frequency, reliability, on-time departures and unmatched value for money.

Safety Information Health regulations Health regulations at certain airports require that the aircraft cabin be sprayed. The spray is harmless, but if you think it might affect you, please cover your nose and mouth with a handkerchief.

Remain seated As a safety precaution, passengers are requested to remain seated with seatbelts fastened after the aircraft has landed, until the seatbelt sign has been switched off by the captain.

Portable electronic equipment The use of personal electronic devices (PED’s) will apply to all domestic and regional flights on the CRJ700/200 and DH8 Q400.

Passengers will be permitted to use PED’s such as cell phones, e-readers and electronic tablets in flight-mode.

Cellular telephones Cellular telephones may be used on the ground while passenger doors are open. Cellular telephones, smartphones or any device with flight mode must be switched off as soon as the cabin doors are closed and when the senior cabincrew member makes an announcement on the public-address system.

Laptop computers Laptops with CD ROM and DVD drive, handheld calculators, electric shavers and portable personal listening devices may not be used on the ground during taxi but may be used during the flight when the seatbelt signs are switched off and with permission from the captain.

Should circumstances dictate otherwise, a public-address announcement cancelling this concession will be made by a crew member.

Prohibited equipment Portable printers, laser pointers, video equipment, CB/ AM/FM/FHF/satellite receivers, two-way radios, compact disc and mini-disc players, scanners, remote-controlled toys and power converters are prohibited for use at any time.

Safety pamphlet Read the safety pamphlet in the seat pocket in front of you and take note of your nearest emergency exit.

Smoking In accordance with international trends, smoking is not permitted on board any SA Express flights.

Seat belts Please fasten your seat belt whenever the seat belt signs are illuminated.

For your own safety we suggest that you keep it fastened throughout the flight.

Important When in doubt, please consult our cabin crew.

For your comfort and security, please comply with the above safety regulations at all times while on board

Route map SA Express: Johannesburg Bloemfontein Cape Town Durban East London Gaborone George Hoedspruit

Kimberley Lubumbashi Lusaka Harare Port Elizabeth Richards Bay Walvis Bay Windhoek

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Flight schedule

Johannesburg - Bloemfontein Flt SA SA SA SA SA SA SA SA SA

No 1001 1003 1003 1005 1011 1013 1017 1021 1023

Dep 06:15 08:00 08:00 11:20 13:50 14:55 16:50 17:55 18:30

Arr 07:15 09:05 09:05 12:25 14:55 16:00 17:50 18:55 19:35

A/C DH4 CR2 DH4 DH4 DH4 CR7 CR7 DH4 DH4

M

T

W

Johannesburg - East London Flt SA SA SA SA SA SA SA SA

No 1403 1403 1403 1405 1407 1413 1409 1411

Dep 07:15 08:30 08:30 09:10 13:15 15:00 17:30 18:40

Arr 08:45 10:00 10:15 10:40 14:45 16:30 19:00 20:10

A/C CR8 CR7 DH4 CR2 CR2 CR7 CR2 CR7

M

Johannesburg - George Flt SA SA SA SA SA

No 1501 1503 1503 1505 1509

Dep 07:20 08:55 08:55 11:25 15:25

Arr 09:10 10:45 10:50 13:15 17:15

A/C CR7 CR7 CR2 CR7 CR7

M

Dep 10:15 12:15

Arr 11:20 13:20

A/C DH4 DH4

M

Johannesburg - durban Flt No SA 1285

Dep 12:20

Arr 13:30

A/C CR2

M

No 1101 1103 1105 1107 1113

Dep 06:50 09:20 13:10 14:25 16:60

Arr 08:00 10:35 14:25 15:40 17:55

A/C dh4 DH4 DH4 DH4 DH4

M

S

S

W

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

W

T

F

S

S

F

S

S

Johannesburg - Kimberley Flt SA SA SA SA SA

F

T

Johannesburg - Hoedspruit Flt No SA 1225 SA 1227

T

T

Johannesburg - Port Elizabeth Flt SA SA SA SA SA SA

No 1453 1455 1457 1457 1459 1459

Dep 07:10 10:00 17:50 17:50 19:35 19:55

Arr 08:45 11:35 19:25 19:45 21:15 21:30

A/C CR8 CR8 DH4 cr7 cr8 CR7

M

T

W

T

Bloemfontein - Johannesburg Flt SA SA SA SA SA SA SA SA

No 1024 1002 1004 1004 1006 1012 1014 1018

Dep 06:20 07:45 09:35 09:35 12:55 15:25 16:30 18:20

A/C DH4 DH4 CR2 DH4 DH4 DH4 CR7 CR7

M

T

W

T

East London - Johannesburg Flt SA SA SA SA SA SA SA SA SA

No 1412 1404 1404 1404 1404 1406 1408 1414 1410

Dep 06:45 09:15 09:50 10:50 10:30 11:10 15:30 17:00 19:40

Arr 08:25 10:45 11:30 12:30 12:10 12:40 17:00 18:30 21:10

A/C CR7 CR8 DH4 DH4 Cr7 CR2 CR2 CR7 CR8

M

George - Johannesburg Flt SA SA SA SA SA

No 1502 1504 1504 1506 1510

Dep 09:45 11:25 11:25 14:10 17:50

Arr 11:35 13:05 13:15 15:50 19:30

A/C CR7 CR7 CR2 CR7 CR7

M

Flt SA SA

No 1226 1228

Dep 12:00 13:55

Arr 13:00 14:55

A/C DH4 DH4

M

durban - Johannesburg Flt SA

No 1286

Dep 17:15

Arr 18:25

A/C CR2

M

No 1102 1104 1106 1106 1108 1114

Dep 08:25 11:10 14:55 15:00 16:10 18:25

Arr 09:30 12:25 16:10 16:10 17:25 19:30

A/C dh4 DH4 DH4 DH4 DH4 DH4

M

No 1460 1454 1456 1458 1458

Dep 06:10 09:20 12:45 20:00 20:45

SA EXPRESS RESERVES THE RIGHT TO CHANGE, SUSPEND OR AMEND THIS PUBLISHED SCHEDULE WITHOUT PRIOR NOTIFICATION EVERY EFFORT WILL BE MADE TO OPERATE AS PER THE PLANNED SCHEDULE

Arr 07:45 10:55 14:20 21:35 22:40

A/C cr7 CR8 DH4 cr7 DH4

M

S

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

W

T

F

S

S

F

S

S

T

Port Elizabeth - Johannesburg Flt SA SA SA SA SA

S

W

Kimberley - Johannesburg Flt SA SA SA SA SA SA

F

T

Hoedspruit - Johannesburg

*Please note that SA Express may deviate from the published schedule over the holiday period and will operate reduced schedules in December and January

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Arr 07:25 08:40 10:40 10:40 14:00 16:30 17:35 19:20

T

W

T

Flight schedule

Johannesburg - Richards bay Flt SA SA SA SA

No 1201 1203 1207 1213

Dep 06:00 08:30 13:15 16:55

Arr 07:15 09:45 14:30 18:10

A/C DH4 DH4 DH4 DH4

M

T

W

T

F

S

S

W

T

F

S

S

W

T

F

S

S

W

T

F

S

S

W

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

Johannesburg - walvis bay Flt No SA 1701

Dep 11:55

Arr 14:10

A/C CR7

M

T

Johannesburg - windhoek Flt No SA 1733 SA 1731

Dep 06:00 06:00

Arr 08:10 08:10

A/C CR2 CR2

M

T

Johannesburg - Gaborone Flt SA SA SA SA SA SA SA SA SA SA SA

No 1761 1763 1765 1765 1767 1767 1767 1775 1775 1783 1779

Dep 07:10 07:55 09:20 09:55 11:05 11:55 11:55 13:30 14:30 15:50 18:10

Arr 08:05 08:50 10:15 10:50 12:00 12:45 12:45 14:25 15:25 16:40 19:05

A/C DH4 DH4 DH4 DH4 DH4 DH4 CR2 DH4 DH4 CR2 DH4

M

T

Johannesburg - Lubumbashi Flt No SA 1797

Dep 09:20

Arr 11:45

A/C CR7

M

T

CAPE TOWN - bloemfontein Flt SA SA SA SA SA

No 1081 1083 1087 1091 1091

Dep 06:00 08:00 13:15 16:15 17:15

Arr 07:30 09:30 15:00 18:00 18:45

A/C CR2 CR2 DH4 CR2 CR2

M

CAPE TOWN - east london Flt SA SA SA SA SA SA SA

No 1361 1363 1363 1371 1371 1371 1375

Dep 06:00 08:00 08:00 13:30 13:30 16:00 17:20

Arr 07:55 09:25 09:55 14:55 15:10 17:30 19:15

A/C DH4 CR2 DH4 CR2 CR2 cr2 DH4

M

Richards bay - Johannesburg Flt SA SA SA SA SA

No 1202 1204 1208 1214 1214

Dep 08:05 10:30 15:05 18:40 18:40

Arr 09:20 11:45 16:20 20:00 20:10

A/C DH4 DH4 DH4 DH4 DH4

M

T

W

T

F

S

S

W

T

F

S

S

W

T

F

S

S

W

T

F

S

S

W

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

walvis bay - Johannesburg Flt SA

No 1702

Dep 14:45

Arr 16:55

A/C CR7

M

T

windhoek - Johannesburg Flt SA SA

No 1734 1732

Dep 09:30 09:30

Arr 11:30 11:30

A/C CR2 CR2

M

T

Gaborone - Johannesburg Flt SA SA SA SA SA SA SA SA SA SA SA

No 1762 1764 1766 1766 1768 1768 1768 1776 1776 1784 1780

Dep 08:45 09:25 10:45 11:25 12:35 13:10 13:10 14:50 16:05 17:20 19:45

Arr 09:40 10:20 11:40 12:20 13:30 14:05 14:05 15:45 17:00 18:10 20:40

A/C DH4 DH4 DH4 DH4 DH4 DH4 cr2 DH4 DH4 CR2 DH4

M

T

Lubumbashi - Johannesburg Flt SA

No 1798

Dep 12:30

Arr 15:00

A/C CR7

M

T

bloemfontein - CAPE TOWN Flt SA SA SA SA SA

No 1082 1084 1088 1092 1092

Dep 08:15 10:30 15:40 18:30 19:25

Arr 10:00 12:15 17:40 20:30 21:10

A/C CR2 CR2 DH4 CR2 CR2

M

east london - CAPE TOWN Flt SA SA SA SA SA SA SA

No 1362 1364 1364 1372 1372 1372 1376

Dep 08:25 10:25 10:45 16:00 16:20 18:00 19:45

Arr 10:25 12:25 12:25 18:00 18:00 19:40 21:45

A/C DH4 DH4 CR2 DH4 CR2 CR2 dh4

M

*Please note that SA Express may deviate from the published schedule over the holiday period and will operate reduced schedules in December and January

SA EXPRESS RESERVES THE RIGHT TO CHANGE, SUSPEND OR AMEND THIS PUBLISHED SCHEDULE WITHOUT PRIOR NOTIFICATION EVERY EFFORT WILL BE MADE TO OPERATE AS PER THE PLANNED SCHEDULE

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Flight schedule

Cape Town - Hoedspruit Flt No SA 1241 SA 1241

Dep 09:30 09:40

Arr 12:10 12:20

A/C CR2 CR2

M

T

W

T

F

S

S

T

W

T

F

S

S

T

W

T

F

S

S

CAPE TOWN - port elizabeth Flt SA SA SA SA SA SA SA SA SA

No 1801 1805 1807 1813 1813 1819 1821 1821 1823

Dep 06:00 09:00 10:10 13:00 13:45 15:00 16:00 16:30 18:30

Arr 07:30 10:30 11:40 14:30 14:55 16:30 17:30 17:40 20:00

A/C dh4 dh4 DH4 DH4 dh4 DH4 DH4 CR2 DH4

M

Cape Town - Walvis Bay Flt No SA 1721 SA 1721

Dep 08:00 11:15

Arr 10:10 13:25

A/C CR2 CR2

durban - East London Flt SA SA SA SA

No 1301 1303 1305 1309

Dep 06:00 08:30 12:00 16:50

Arr 07:05 09:35 13:05 17:55

A/C CR2 CR2 CR2 CR2

M

M

T

W

T

F

S

S

M

T

W

T

F

S

S

A/C CR2 CR2 CR2 CR2 CR2

M

T

W

T

F

S

S

A/C CR2

M

T

W

T

F

S

S

A/C CR2 CR2 CR2

M

T

W

T

F

S

S

durban - Port Elizabeth Flt SA SA SA SA SA

No 1330 1334 1336 1340 1348

Dep 06:00 09:15 11:55 13:35 17:40

Arr 07:20 10:35 13:15 14:55 19:00

A/C CR2 CR2 CR2 CR2 CR2

durban - CAPE TOWN Flt SA SA SA SA SA

No 1850 1852 1854 1858 1854

Dep 06:10 08:00 12:00 15:35 15:00

Arr 08:25 10:15 14:15 17:50 17:15

durban - lusaka Flt No SA 1601

Dep 10:10

Arr 13:00

durban - Harare Flt SA SA SA

No 1611 1613 1611

Dep 10:20 13:55 14:00

Arr 12:45 16:20 16:25

Hoedspruit - Cape Town Flt SA

No 1242

Dep 12:45

A/C CR2

M

T

port elizabeth - CAPE TOWN Flt SA SA SA SA SA SA SA SA SA SA

No 1826 1802 1806 1808 1814 1814 1820 1822 1822 1824

Dep 07:20 10:30 11:00 12:10 15:00 15:25 17:00 18:00 18:10 20:30

Arr 08:40 12:10 12:40 13:50 16:40 16:45 18:40 19:40 19:30 22:10

A/C DH4 DH4 DH4 DH4 DH4 CR2 DH4 dh4 CR2 DH4

Flt SA SA

No 1722 1722

Dep 10:30 14:00

Arr 12:30 16:00

No 1302 1304 1306 1310

Dep 07:35 10:05 13:35 18:25

Arr 08:35 11:05 14:35 19:25

No 1331 1335 1337 1341 1349

Dep 07:50 11:05 13:40 15:35 19:55

Arr 09:05 12:20 14:55 16:50 21:10

No 1851 1853 1855 1859 1855

Dep 09:05 10:45 15:00 18:15 17:45

Arr 11:05 12:45 17:00 20:15 19:45

lusaka - durban Flt SA

No 1602

Dep 13:40

Arr 16:30

Harare - durban Flt SA SA SA

No 1612 1612 1614

Dep 13:25 17:00 17:00

SA EXPRESS RESERVES THE RIGHT TO CHANGE, SUSPEND OR AMEND THIS PUBLISHED SCHEDULE WITHOUT PRIOR NOTIFICATION EVERY EFFORT WILL BE MADE TO OPERATE AS PER THE PLANNED SCHEDULE

Arr 15:50 19:25 19:25

S

S

T

F

S

S

M

T

W

T

F

S

S

M

T

W

T

F

S

S

M

T

W

T

F

S

S

A/C CR2 CR2 CR2 CR2 CR2

M

T

W

T

F

S

S

A/C CR2

M

T

W

T

F

S

S

A/C CR2 CR2 CR2

M

T

W

T

F

S

S

A/C CR2 CR2

A/C CR2 CR2 CR2 CR2

A/C CR2 CR2 CR2 CR2 CR2

CAPE TOWN - DURBAN Flt SA SA SA SA SA

F

W

Port Elizabeth - DURBAN Flt SA SA SA SA SA

T

T

East London - DURBAN Flt SA SA SA SA

W

M

walvis Bay - Cape Town

*Please note that SA Express may deviate from the published schedule over the holiday period and will operate reduced schedules in December and January

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Arr 15:20

Passenger Letters Good day I would like say a few words regarding a recent flight I was on. I had a wonderful experience flying on SA Express. It was my very first time travelling on a regional flight and SA Express helped to make it very memorable. I was so looking forward to travelling to Botswana for the first time.

The air hostess on the flight welcomed everyone with a warm smile. When she made the safety announcement, it felt like she was directing the message expressly to me. The flight was a very short one, but meant everything to me.

I will always remember SA Express for making this experience happen. Everything on the flight felt like my first, from the onboard snack I received, to the pilot’s announcements, and the welcome and goodbye by the air hostess.

Please say thank you to everyone who made this flight so memorable for me.

Regards Madahuvhi Stanley Sidimela Congratulations to Madahuvhi Stanley Sidimela, who wrote our winning letter this month, thereby winning a High Sierra Aggro backpack valued at R1,095.

Hello I just want to write a quick email to commend one of your staff members, Michelle McBrown. I recently flew to Walvis Bay. However, my guitar, for some bizarre reason, was left behind at OR Tambo Airport. Luckily, I was in Namibia for only two days, but the loss of my guitar put me under a lot of stress.

However, Michelle was quick, caring and super efficient. She sorted it out, communicated well with me and comforted me by telling me that my guitar was safe and would arrive the following day.

And it did! Michelle said it was on her mind all night to make sure that it was returned to me. When the guitar arrived I was so happy and she made it happen very fast, and with minimal fuss. She is a star. Without her wonderful attitude, I wouldn’t have my guitar. She really cared and made it happen. Michelle is super, just super.

Adam

Do You Have Something to Say? Let us know what is on your mind by sending an email to customercare@flyexpress.aero.

Letters may be edited, shortened or translated from their original language.

The writer of the winning letter in the February edition of Indwe will receive an American Tourister 55 cm spinner carry-on case valued at R1,399.

Cutting edge, practical luggage is the way to go thanks to American Tourister. American Tourister Bon Air, a zipped polyprop collection, prevents brittle breakage. This ultra-tough material is injectionmoulded to produce a modern, contemporary look with contrasting horizontal lines on a combination of matte and shiny surfaces. The American Tourister Bon Air has a colour-matched interior with cross ribbons and an apron zipped pocket in the bottom, as well as a divider pad with a mesh pocket and cross ribbons on the top. Soft-touch carry handles and safety conscious TSA locks complete the package. To find a stockist, contact +27 31 266 0620.

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Africa’s Talent Revealed

Lion just after a kill at Kichaka Lodge by Professor RB Walker

Vultures in flight at Collywobbles, Transkei by William Martinson

Beautiful view of Bloubergstrand taken from “Lovers Lane” by Charlene Rabie

If you think you have what it takes, send your photos (1MB each), details of where they were taken and your contact details to nicky@tcbmedia.co.za, with the words “Indwe Photo” in the subject line.

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