THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Off-The-Shelf Virtual Classrooms The following courses are available as public ‘off the shelf’ virtual classrooms. The content duration is indicated next to the course title:
Problem Solving & Decision Making
2 x 1.5 hour modules
Internal Consulting Skills
2 x 1.5 hour modules
Leading Virtual Teams
3 x 1.5 hour modules
GROWing Your Coaching Skills
2 x 1.5 hour modules
Constructive Feedback
2 x 1.5 hour modules
Handling Difficult Situations
2 x 1.5 hour modules
Management Essentials
4 x 1.5 hour modules
Leadership Essentials
4 x 1.5 hour modules
Train The Trainer
4 x 1.5 hour modules
These courses are not webinars. They contain interactive content, in line with the principles of experiential and accelerated learning. There’s no ‘data dump’ or lectures involved. Our virtual classrooms are facilitated session that involves the learner and gives them a deeper level of understanding of the best practise within the subject areas. We are also technology-agnostic, so we can maximise the potential of whatever live meeting software that you use already. There’s the opportunity between virtual classroom modules to complete workplace ‘challenges’ and ‘bridge’ assignments to start applying identified actions at the end of each virtual session. And to test the application of learning ‘down the line’ we host virtual-reconnect sessions 6, 9 and 12 months. There’s also our Development Studio that can be used as a shared workspace after the learning. Find out more about our Development Studio concept later in the brochure.
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
First Things First – What’s In A VILT (Virtual Instructor Led Training)? Virtual classrooms and virtual reconnect sessions always contain the following: Pre-work requisite – a combination of questionnaires and reading that would normally be completed during a traditional instructor-led training event. E-workbooks – to be used throughout the session with participant input and group share (depending on the live meeting software used). Using live meeting software and a separate voice technology used as a conference call – we’re technology agnostic so we’ll use the platforms that suit you best. Bridge assignments – as there is a multi-modular approach – there are assignments to be completed between modules. Post-work requisite – a combination of implementation checklists, further reading, creation of ‘learning buddies’ system (often known as action learning sets and learning support groups) using shared workspaces that are ‘cloud-based’ to post, blog and share challenges/barriers, as well as success stories and useful links/posts on the subject area from other online areas. Virtual reconnect sessions – evaluating progress against action plans 6-9 months after the last module. Pre- and post-work are ‘flexible’ components that can be tailored for specific client-groups.
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
The Virtual Classroom – What’s In It For You & Them? Benefits Of Virtual Classrooms Low cost of education - similar high quality course experience but with no travel required, no hotels to be booked and thus significantly lower costs. Flexibility - Learners can take the course from their office, home or on the road. The only thing required is an internet connection and an optional webcam. Examinations and testing understanding can be taken online – no need to go off-site or visit an examination centre, everything can be managed from your office. Certainty courses will take place – learners are not dependent on courses being cancelled all the time by providers due to low enrolment as courses can be booked and delivered quickly. Effectiveness – a similar high quality delivery as experienced in a face-toface classroom setting.
Features Of Virtual Classrooms A full range of technical and soft-skills courses are available for Virtual Classroom delivery. Sessions are delivered by instructors who received specific training on being a virtual classroom facilitator. Learners receive physical reference materials as well as a Workbook. Courses are delivered using innovative Virtual Classroom delivery tools that allow for virtual break out rooms, includes video conferencing, chatting with peers, raising hands, polls, forums and voice over IP. Interact with and learn from peers during Virtual Classroom sessions; learners can participate from all over the country or even from different continents.
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Virtual Classroom Training CAN... Online learning that recreates the traditional classroom experience via live webcasts, hands-on labs, on-demand modules and expert mentoring. The benefits of virtual classroom training include: Less time out of the workplace. No travel costs. Lower fees. Attend any class in the world.
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Problem-Solving & Decision-Making Programme Objectives By the end of the course, the learner will be able to: Identify business problems they need to address Identify and evaluate options to make decisions Leverage various skills, tools and techniques to resolve problems/issues Reduce the time needed to take business decisions and resolve problems/issues – taking accountability for initiating action Engage multiple stakeholders in addressing business problems enabling effective decision making Create a detailed personal application plan for implementation back into the workplace.
Module 1 - Getting To The Root Cause & Generating Creative Solutions [90 minutes] Session 1: Problems In Context The importance of problem-solving and decision-making The six stage problem solving process and problem solving model Session 2: Stage 1 - Identify The Problem What is the problem? What do I need to know about the problem? Review of SWOT analysis Session 3: Stage 2 – Diagnose The Problem Diagnosing the problem Understanding how to use the solution tree Identifying the root cause and completing the root cause checklist Session 4: Stage 3 – Generate Solutions Brainstorming in a face-to-face and virtual environment – best practise guidelines The SCAMPER Technique for the creative gathering of solutions
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 5: Bridge Assignment & Personal Application Planning Creating a SCAMPER solution on a workplace problem between VILT Module 1 and Module 2. Designing a solution tree for a current workplace problem. Identifying personal actions for application back in the workplace.
Module 2 - Getting To The Root Cause & Generating Appropriate Solutions [90 minutes] Session 1: How Are You Progressing So Far? Review of bridge assignment Progress review of Module 1 action plan – successes/barriers/challenges Session 2: Stage 4 - Select The Solution Prioritising decisions – the Impact/Hassle matrix Managing and mapping your decision-making stakeholders Communicating effectively with key stakeholders – the Impact/Power grid Session 3: Stage 5 - Implement The Solution Selling the solution using the 4P’s (Position, Problem, Proposals, Propositions) Selling and communicating using the 4P framework Session 4: Stage 6 – Monitor & Evaluate Collating, displaying and analysing data Creative evaluation using the Six Thinking Hats Session 5: What Happens Next? Personal application planning Post-work assignments Virtual reconnect and evaluation/progress session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Internal Consulting Skills Programme Objectives By the end of the course, the learner will be able to:
Describe the role of the internal consultant and the expectation that may be held. Consider and apply the range of tools and techniques that may be useful to a consultant. Use a range of communication skills and techniques to develop rapport, credibility and personal confidence. Develop robust consulting action plans and help their clients to formulate their own robust plans. Raise level of confidence in gaining entry, diagnosis, questioning and effective change. Develop a personal action plan to develop consulting competencies.
Module 1 – The [EN]GAGEing Consultant Part A [90 minutes] Session 1: The ENGAGE Consulting Process The ENGAGE consulting process The expectations of an internal consultant Definitions of an internal consultant Session 2: E – Enter The System Consultancy styles – process content and consulting roles Consulting interventions Resistance – the ‘rocky road’ to commitment The push vs. pull model – methods of dealing with resistance Building rapport – the importance of body language Body language and symmetry
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 3: N – Negotiate The Contract The three roles of the consulting contract Actively listening and probing question techniques The presenting ‘problem’ for the internal consultant The presenting problem versus the complete picture – peeling the onion SMART consulting goals Impact and communication plans for the internal consultant Session 4: Bridge Assignment & Personal Application Planning Apply the push/pull styles in a consulting situation back in the workplace. Create a consulting contract with an internal stakeholder.
Module 2 – The EN[GAGE]ing Consultant Part B [90 minutes] Session 1: How Are You Progressing So Far? Review of bridge assignment Progress review of Module 1 action plan – successes/barriers/challenges Session 2: G – Gather And Present Data Generating actionable ‘intelligence’ for the client Using charts and graphs, cause and effect diagrams and process maps The ladder of inference Advocacy and inquiry – the four roles Improving advocacy and inquiry skills using the ladder of inference Managing the data feedback meeting – useful tools and techniques Session 3: A – Assess Options & Make Recommendations Diverge/converge – an effective decision-making process/model Moving a group towards convergence – multi-vote, affinity sorting and decision matrix Session 4: G – Generate And Implement The Plan Anticipating and planning for potential barriers using force field analysis Creating an action and actionable plan Clarifying roles and responsibilities – the responsibility matrix Implementation – the importance of project management The project management life cycle
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 5: E – Evaluate & Monitor Results The resolution of the problem (the task) The consulting process (was it effective) The client/consultant relationship (how well did you work together) Session 6: What Happens Next? My learning development plan Personal application planning Post-work assignments Virtual reconnect and evaluation/progress session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Leading Virtual Teams Programme Objectives By the end of the course, the learner will be able to: Understand the unique challenges and opportunities of remote teams Use a combination of communication channels and methods to support effective team working, considering cross-cultural differences Leverage technology to overcome interaction challenges in remote teams, engaging all team members to maximise their contribution. Create and maintain motivation and team spirit within remote working environments. Create a Personal Action Plan for application back in the workplace
Module 1: The Virtual Team Manager Challenge Session 1: What Are Virtual Teams? Defining virtual and remote teams Remote team management – risks and rewards The seven skills of the virtual team manager Session 2: The Challenges Of Managing Virtually Challenges and solutions for effective virtual team leading Avoiding dangerous assumptions Session 3: Overcoming The Five Dysfunctions Of A Virtual Team The five dysfunctions of a virtual team Analysis of your virtual team against the five dysfunctions Addressing and overcoming each of the five dysfunctions Session 4: Global Cultural Perspectives Cultural values – individual vs. group, perception of time and perception of hierarchy Five strategic options towards cultural synergy Working effectively within the cultural ‘spectrum’ Working with different global cultures – things to do and things to avoid
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 5: Personal Application Planning/Bridge Assignment #1 Completion of remote team effectiveness checklist Collaborative communication – awareness raise and assimilation of information Identifying personal actions for application back in the workplace
Module 2: Communicating Flexibly With The Trusted Virtual Leader Session 1: How Are You Progressing So Far? Review of bridge assignment Progress review of Module 1 action plan – successes/barriers/challenges Session 2: Departmental Tribes Reducing virtual groupthink Conflict within cross-cultural teams Creating a virtual team culture Creating team norms and relationship guidelines Session 3: Communicating Effectively In The Virtual Team Global team communication – adjusting your verbal and non-verbal behaviour The effectiveness of different communication mechanisms in different country cultures Getting curious through asking effective questioning techniques Giving feedback in a diverse environment Assessing progress and promoting team unity How to be convincing and give the right (first) impression Session 4: Running Effective Virtual Team Meetings How to plan and conduct a virtual team meeting Managing problem participants and problem virtual team meeting situations Hints and tips on running an effective conference call/team meeting Making technology work
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 5: Building and maintaining trust in the virtual team Developing trust, team spirit and a sense of community in the virtual team Building and demonstrating trust in a virtual team Understanding the emotional, psychological and physiological needs of virtual team members Session 6: Personal Application Planning/Bridge Assignment #2 Conduct and evaluate a virtual team meeting Ask for 360 feedback from each individual virtual team member Discussion with line manager on successes and barriers to success so far
Module 3: Motivating & Reviewing The Virtual Team Session 1: Progress Update/Bridge Assignment Review Review of bridge assignment activities Progress update on implementation of identified actions – barriers/ challenges/solutions/successes Session 2: Creating A Virtual Team Vision Creating an inclusive virtual team vision The ‘Team Compact’ document Designing a collaborative ‘Team Compact’ document The ‘rules’ of engagement and rules of engagement matrix Session 3: Motivating The Virtual Team Different motivational ‘strokes’ for different cultures Motivating straight into the ‘heart’ of your virtual team Understanding what motivates you and motivates individual team members – what motivates them to get out of bed in the morning ‘The Ethernet Connection’ – motivating virtual teams Session 4: Making Technology Work For You The advantages and disadvantages of real-time and asynchronous technologies What technologies work best with different cultures Setting technology usage ‘guidelines’
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 5: After Action Reviews After action review guidelines and facilitation tips Creating and effectively using the after action review template Session 6: What Happens Next? Personal application planning Post-work assignments Virtual reconnect and evaluation/progress session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
GROWing Your Coaching Skills Programme Objectives By the end of the course, the learner will be able to: Understand their current coaching ability and how to improve it Apply the GROW Coaching Model effectively to maximise the performance of people Motivate people to develop through regular and supportive coaching Give and receive constructive feedback Create a Personal Application Plan for implementation back in the workplace.
Module 1: Becoming The Situational Coach Session 1: Coaching In Context The differences between coaching, training, counselling and mentoring Coaching blocks and ways around them Solution focussed thinking – tools and techniques Session 2: The GROW Coaching Model The history and background of the GROW coaching model (Goal, Reality, Options, Will/Wrap-up) How to apply the GROW model in coaching situations The trouble with GROW Combining GROW with constructive feedback delivery Trusting yourself to be a GROWing coach The ‘art’ of appreciative inquiry Session 3: Coaching & NLP (Neuro-Linguistic Programming) The interdependence between coaching and NLP Using representational systems (visual, auditory, kinaesthetic) to improve coaching
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 4: Coaching Different People Types Understanding how to coach depending on the skills, knowledge, motivation and attitude of the coachee Powerful language strategies for different coaching types – Star Player, The Karate Kid, The Problem Child, The Star Player Dealing with a reluctance to be coached Session 5: Bridge Assignment/Personal Application Planning Conduct and evaluate a GROW coaching session Ask for feedback from everyone you coach – questioning and listening skill check Discussion with line manager on everyday coaching opportunities
Module 2: Stretching Your Coaching Capability Session 1: How Are You Progressing So Far? Review of bridge assignment activities Progress update on implementation of identified actions – barriers/ challenges/solutions/successes Session 2: Coaching In The Moment The water-cooler coach – speeding up your skills to provide coaching solutions ‘on the spot’ Having the vigilance to spot the opportunities to coach in the moment Removing blocks within the coach and coachee when coaching ‘on the spot’ A coaching model with instant pay-off Session 3: Coaching Outside Your Knowledge & Skill Set How to coach beyond your boundaries of knowledge – focusing on the coachee’s agenda The art of asking artfully vague questions Using presuppositions and embedded commands
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 4: Coaching In Different Environments – The Virtual Coach How to coach remotely – honing your coaching skills in the absence of non-verbal behaviour Listening and clarifying during audios Coaching conversations during virtual team meetings Session 5: The Mentoring Coach Understanding how effective mentors coach Setting up a mentoring contract The terms of engagement Where the mentor should not ‘cross the line’ of the coachee’s line manager Session 6: What Happens Next? Personal application planning Post-work assignments Virtual reconnect and evaluation/progress session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Constructive Feedback Programme Objectives By the end of the course, the learner will be able to: Be able to deliver constructive feedback in a range of situations Give balanced feedback, using the 7-step feedback model Understand human behaviour and the importance of assertiveness in feedback situations Use advanced questioning/listening skills to establish rapport & empathy Create a Personal Action Plan for application back in the workplace.
Module 1: There’s Only One Type Of Feedback - CONstructive Session 1: What’s The Best Way To Give & Receive Feedback The differences between positive/negative and constructive/destructive feedback What are the skills of the effective feedback provider The power of perceptions when giving and receiving feedback Session 2: Starting The Feedback Meeting Looking, sounding and feeling CONfident prior to delivering constructive feedback Gathering specific evidence prior to delivering the feedback session Phrases and ‘precision words’ to start the feedback meeting on a high Defining the purpose of the feedback meeting The importance of tone and non-verbal behaviour at the start of the feedback meeting Session 3: The Seven Step Feedback Planner Understanding the dynamics and stages of the 7-step feedback planning and delivery tool. Sample phrases to use for each stage of the 7-step feedback model When to omit stages in certain feedback situations Having the vigilance to spot the opportunity to stop the feedback session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 4: Ending The Feedback Session Clarifying the situation at the end of the feedback meeting – has performance improvement ownership and responsibility been agreed, accepted and ‘passed’ to the feedback recipient Asking clarifying and scalability questions to ensure shared understanding and motivation to apply agreed solutions and improvement action plan. Session 5: Bridge Assignment/Personal Application Planning Conduct and evaluate a 7-step feedback session Ask for feedback from everyone you providing feedback to Discussion with line manager on feedback personal actions (from Personal Application Plan)
Module 2: Tools & Techniques For Effective Feedback Receipt & Delivery Session 1: How Are You Progressing So Far? Review of bridge assignment activities Progress update on implementation of identified actions – barriers/ challenges/solutions/successes Session 2: Understanding Different Life Situations – The Assertive Feedback Deliverer Anticipating the likely pitfalls of delivering feedback and addressing underperformance The difference between the aggressive, manipulative, passive and assertive feedback and the resultant characteristics and attitudes Session 3: The Reactions To Feedback Raising awareness of the most common reactions to feedback being delivered Strategies for dealing with the different reactions to feedback Session 4: Receiving Feedback To Your Feedback Handling and offering criticism – avoiding ‘duelling’ (countering an individual’s verbal advances with parries and thrusts of your own) Techniques for handling criticism, cynicism, scepticism and negativity Identifying the different types of criticism Assertive statements for handling criticism
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 5: What Happens Next? Personal application planning Post-work assignments Virtual reconnect and evaluation/progress session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Handling Difficult People &Situations Programme Objectives By the end of the course, the learner will be able to: Understand the theory behind workplace behaviour. Forge positive working relationships with difficult or uncooperative individuals. Approach conflict situations with increased confidence in an appropriate and timely manner. Adopt a confident, professional and appropriate style when faced with difficult people or situations. Plan your personal strategy for dealing with difficult situations. Create a Personal Action Plan for application back in the workplace.
Module 1: People Are Complex, So Handle Them Differently Session 1: The Power Of Perceptions The biggest ‘difficulty’ may be your perception Are they or is the situation difficult to you, to them or both Moving forwards together from the way I see it, to the way you see it and result in the way it actually is Session 2: The Characteristics & Stages Of Conflict The 12 most common characteristics of conflict and recognising them in yourself and others The different stages of conflict The manager or leader’s role at each stage of conflict resolution Session 3: Resolution Strategy #1: Transactional Analysis Understanding the background to transactional analysis The Parent, Adult and Child ego states and using them effectively Creating complementary, not crossed transactions Session 4: Resolution Strategy #2: Karpman’s Drama Triangle Understanding Karpman’s Drama Triangle The ‘roles’ of the Victim, Rescuer and Persecutor and how to leverage this knowledge to diffuse the situation and/or person
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 4: Resolution Strategy #4: The Four Stage ‘Nip It In The Bud’ Technique Turning potentially negative situations into positive ones in four easy stages Stage 1 – maintain their self-esteem Stage 2 – refer to a specific situation Stage 3 – discuss why something was not so effective Stage 4 – Find a better way of doing it Delivering non-negotiable messages Session 5: Bridge Assignment/Personal Application Planning Complete the Thomas-Kilmann conflict handling modes questionnaire Apply one of the techniques discussed in Module 1 to a difficult situation or person back in the workplace. Discussion with line manager on personal actions (from Personal Application Plan)
Module 2: Conflict Handling Strategies Session 1: How Are You Progressing So Far? Review of bridge assignment activities Progress update on implementation of identified actions – barriers/ challenges/solutions/successes Session 2: Different Behaviour Types The seven most common difficult behaviour types Strategies for dealing with the most common difficult behaviour types The do’s and don’ts of managing difficult transactions Behaviour management and behaviour management checklists The five behaviour management strategies – smoothing, forcing, negotiating and partnering Session 3: Conflict Handling Strategies Thomas-Kilmann’s 5 conflict handling strategies/modes – accommodating, avoiding, compromising, collaborating, competing Overusing and underusing the five conflict handling strategies Creating an action plan on conflict handling and behaviour management strategies
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Session 4: What Happens Next? Personal application planning Post-work assignments Virtual reconnect and evaluation/progress session
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Management Essentials Programme Objectives By the end of the course, the learner will be able to: Create a clear picture of your business objectives – use the right criteria when setting priorities and key performance indicators with your boss and with your team members Set up and organise your team – achieve your objectives and select and induct new team members for maximum performance Keep your team motivated – objective analysis will determine how motivated each team member is; agree motivational targets, rewards and incentives and minimise ‘demotivators’ Identify the root causes of communications issues and become an ‘active listener’ to compensate for other people’s weak communication Conduct powerful team briefings – inspire your team, develop strategies and tactics for dealing with difficult people or delivering news on difficult topics Delegate and empower – overcome your fear of losing control; develop techniques for monitoring the progress of delegated tasks Set up an effective performance Management system – agree achievable but challenging targets for each team member Identify the development needs of each team member – empower them to take ownership of their personal development Deliver effective coaching sessions – improve performance with this vital skill Give and receive feedback and help team members face their problems Get more out of meetings – plan and conduct results oriented meetings Solve problems and make decisions – apply a variety of creative techniques Manage your time and reduce stress – stick to your priorities and avoid stress
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Leadership Essentials Programme Objectives By the end of the course, the learner will be able to: Develop and maintain personal authority as a leader – understand your own ‘natural’ style and how to adapt it to get the most from different individuals and different situations Give clear direction to your team by planning, implementing and evaluating their work – set clear objectives and regularly review with each team member Build strong personal relationships – apply the right interpersonal skills to individual situations Motivate your team – understand that people are motivated by different things and use both traditional and new methods to inspire, incentivise and motivate your team for best performance Delegate and empower team members – learn the difference between the two techniques and set specific objectives for improvement Conduct effective and positive performance appraisals – achieve buy-in and gain commitment from each team member and ensure constructive, results oriented appraisals become part of the regular routine, not just an annual activity Analyse performance problems – establish why they exist and use constructive techniques to improve results Improve your coaching techniques – pass your knowledge on to your team
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Client List These virtual classrooms have been developed for a number of high-profile clients including: Scottish Government Unilever Rolls-Royce PLC BAE Systems Business Gateway London City Airport American Airlines The City Of Edinburgh Council GB Oils
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS
Interested? For You? Your Team? Your Company? What Happens Next? So, you like the idea of affordable, memorable and fun learning, done virtually with no travel costs. Then, please get in touch with us – we’ll be more than happy to help. There’s lots of free webinars, there are no really good public schedule virtual classrooms. Our (many) contact details can be found below:
Telephone:
+44 (0)7540 419018
Email:
steven@tlcsquared.co.uk
Website:
www.tlcsquared.co.uk
Skype:
steven_braid
Twitter:
@tlc_squared
Facebook:
www.facebook.com/tlcsquared.co.uk
THE LEARNTERTAINMENT COMPANY TACTICAL LEARNING CONSULTANTS