TOTAL QUALITY MANAGEMENT: SETTING DRIVERS UP FOR SUCCESS, ONE CLASS AT A TIME
EXCERPT FROM MARK SICKMILLER, DRIVER DEVELOPMENT MANAGER
Driver TQM is a one-
profession and how the economy affects decision making. day course designed to proFinally, TQM identifies personvide our professional drivers al attributes prosperous driva better understanding of ers possess, such as self-disTMC’s performance-based cipline, self-control, integrity, pay system. It was started enthusiasm, and the art of by Joe Kinsey, TMC’s Quality proactive thinking. Advisor, in the 90’s and has TQM examines TMC’s been attended by thousands of drivers. As Joe explains it, Driver Certification Program, TQM is driven by a passion for which is the platform of our performance-based pay procontinuous improvement towards the goal of Destination: gram. In TQM, drivers are shown using actual data, how Excellence. A driver who completes choices on the road produce significant financial gains. TQM gains the knowledge Practical time management to capitalize on our perforscenarios are just one exammance-based pay system by ple. maximizing opportunities. The data proves that Through PowerPoint presentations, in-class exercises, and drivers who take TQM earn significantly more with TMC, team sessions, TQM teaches and are able to maximize drivers the importance of home time. measuring and tracking their Our valued customers performance, setting specific recognize and appreciate TQM goals toward success, develtrained drivers because they oping strategies to achieve those goals, and earning pre- appreciate the importance mium pay for their hard work. of on-time delivery, customer service, and customer satis Further, TQM shows drivers the ‘behind the scenes’ faction. working components of the
Spring 2020 Destination: Excellence
9
