The Planner
in
is distributed to professional
meeting and events planners across
Canada
* A Mari Usque Ad Mare
this
issue
8 Is What They’re Seeing
What You Want Them to See? Stacey Hanke shares her proper etiquette techniques for video communication.
Publisher’s Note
Going for it The sky’s the limit – you have heard this phrase over and over again. It goes without saying that you cannot reach a goal without establishing a clear one to begin with. It all starts with a dream or an idea and, as your imagination
12 Effective Methods
Create lasting impressions at your next meeting. MarcAndré Routhier explains how.
14 Destination of the month: Ottawa-Outaouais A detailed look into the beautiful Ottawa-Outaouais region. Take a look at what it has to offer for your next event.
21 Ottawa-Outaouais Venue Guide A comprehensive
guide to many of the venues in the Ottawa and Outaouais region to help you find the right spot to host your next meeting or event.
has no confines, only your aspirations can hold you back. If you aim too low when setting your goals, you will
PLANNER
never achieve your full potential. As the highlight of this
THE
month’s cover says - Sky’s the limit. In fact, you are your own limit. Small ambitions will make you accomplish only small goals; yes, you have to start somewhere but each
A monthly digest to inform and enlighten meeting and event planners
P ublisher Michel Geoffroy, CMM mg@theplanner.ca
new undertaking should push you farther and challenge
E ditor Dana Gonciarz dgonciarz@theplanner.ca
you more. Aiming higher every time you undertake a new
G raphic A rtist Matthew Riopel mriopel@theplanner.ca
challenge can be scary but you will not grow or improve
C irculation circulation@theplanner.ca
if you don’t try. As the fitness trainers say, “No pain, no
B usiness D evelopment M anager
Michael McAteer mmcateer@theplanner.ca
S ales info@theplanner.ca C ontributors Stacey Hanke, Amber Jackson,
Marilyn Lazar, Marc-André Routhier, Barry Siskind
A ddress
easy, but in the end, it’s always gratifying.
2105, de la Montagne, suite 100, Montreal, Québec H3G 1Z8 Telephone: (514) 849-6841 poste 315 Fax: (514) 284-2282 Your comments are appreciated: info@theplanner.ca
In today’s fast changing world, you must constantly strive
The Planner is published ten times a year.
gain”. And just like the physical exercise, it’s not always
to improve and push yourself or you will be passed over in no time. If you have ideas you want to try in your
Poste-publication No. 40934013
*Canadian Coat of Arms motto “From sea to sea”
workplace or dreams you want to realize in your personal life - set a goal. Drop the excuses and go for it. In the end, it will be well worth it. Remember, nothing is holding you back but yourself. Good luck; and if we can help you, please let us know. Michel Geoffroy, CMM
www.theplanner.ca
PLANNER 3
The
industry
A Little Humour Goes A Long Way Putting your funny bone to work can help you fit in at the office, a new Accountemps survey suggests. Seventy-three per cent of CFOs said an employee’s sense of humour is important for fitting into the company’s corporate culture. Planners must deal with multiple corporate cultures and can use humour to defuse stress when unforeseen hitches arise behind the scene. Use it to show some personality and add levity to situations. However, bear in mind that the workplace is not a social setting, so display appropriate humour with discretion. For more information on this survey, please visit the Canadian Newswire.
Pearson Airport Adding Restaurants And Apples…
Taking a group on a cruise?
Ethnic and High-Tec Options
• Locate your life vest in your cabin as soon as you arrive; practise putting it on.
Passengers looking for a meal at Pearson International Airport will have several new options starting this fall and continuing throughout 2013. The Greater Toronto Airports Authority, which operates Pearson, says it plans to add 13 new restaurants in terminals 1 and 3. Prominent local chefs including Mark McEwan and Guy Rubino, brewer Brock Shepherd and master sommelier John Szabo are on board “to bring the very best of Toronto’s culinary talent and restaurant scene” to the airport, the authority recently stated. The new food locations, most of which will open in 2013, include Japanese and Italian restaurants, outlets serving tapas and “Indian street food,” a bakery cafe and a wine bar. OTG Management, a New York-based airport food and beverage operator, is developing the project, which will also include the installation of over 2,500 Apple iPads in gate areas of both terminals. Guests will be able to use the devices to order food, browse the web and stay updated on flight information. Similar technology was installed by OTG at LaGuardia and John F. Kennedy airports over a year ago. The changes are in response to feedback from Pearson travellers. Pearson serves nearly 34 million air travellers annually.
• Don‘t wait for the required safety drill to memorize the location of your assigned life boat.
4
PLANNER
The
“Cruises should be relaxing,” says Popular Mechanics, “but there are some simple ways to stay safe in a maritime emergency.” They include:
• Pack a couple of flashlights in case there’s a power outage. • Recognize the evacuation signal. The standard alert is seven short horn blasts followed by one long one.
Line Blurs Between Home And Work: Another Study Canadians workers are increasingly finding their home and work lives are overlapping. 46 per cent of Canadians surveyed as part of Randstad’s latest Global Workmonitor said they take care of personal matters during work time, while 51 per cent say they handle work matters in their private time. 53 per cent said they receive work calls and e-mails outside of office hours, while 29 per cent said their employer expected them to be available at any hour, seven days a week. “Technology has redefined the workplace as we know it,” Said Stacey Parker, vice-president of marketing for Randstad Canada. “No generation has ever been this connected, and for good and bad, there is a fusion going on between home and work”.
n e w s
Us Airways Announces New Canadian Non-Stop Flights To D.C. Non-stop flights on US Airways between Toronto and Montreal to Washington D.C. commence in July US Airways has announced new non-stop flights to Washington D.C.’s Reagan National Airport from Montreal and Toronto beginning on July 11. The new Toronto and Montreal to Washington D.C. direct access flight options come as US Airways launches new non-stop service between Reagan National Airport and several North American cities.
Greening From The Top On Down: Hilton New York Installs Green Roof And Cogeneration System Manhattan’s largest hotel has announced the completion of a new green roof system and the installation of a Cogeneration (Combined Heat & Power) System, both designed to reduce the hotel’s overall carbon footprint. The 16,000-square-foot green roof system supports local farming industries and plays host to locally grown plants harvested from an upstate New York farm. The foliage and roots of those plants naturally absorb airborne pollutants, which in turn prevents large quantities of carbon dioxide from being released into the atmosphere. Additionally, the vegetated rooftop deflects solar radiation and reduces the thermal load, reducing the energy previously expended in cooling the property. Together, these benefits aid in the reduction of the Urban Heat Island effect – or increased temperatures in midtown Manhattan due to concentrated cityscapes and a lack of vegetation. The installation of a highly-efficient, environmentally-friendly Cogeneration system will provide in excess of 50 percent of the hotel’s electrical power and over 40 percent of its steam consumption for heating and hot water requirements. Based on well-proven technology, this 1,750kW Cogeneration system uses clean and efficient natural gas to produce electricity and hot water for the hotel.
Volume 10, Issue 4
n e w s
industry
Scientific Community Discovers Vancouver In his new stint as CEO of the American Association for the Advancement of Science (AAAS), Alan Leshner keeps getting asked the same question: Why Vancouver? As if Vancouver is a curious choice for a gathering of some of the world’s top brainiacs.
P
eople get that Vancouver was the perfect choice for the 2010 Winter Olympics. But as a venue for astrophysicists and zoologists? At a meeting with The Vancouver Sun’s editorial board last month, the question was put to Leshner once again at the standing-roomonly AAAS President’s Press Breakfast for conference-accredited journalists. A Chilean scribe sounded somewhat circumspect about Vancouver as the conference location, maybe because he had to fly at least 10,000 kilometres to get to a meeting that was held in Washington D.C. last year. “Canada has been delighted to have us. The Canadian scientific community is superb. They are our siblings in science, and, well, look
around you,” Leshner responded, waving his arms at the vistas of Stanley Park, the water, and the North Shore mountains, which, even on a wet and cloudy day, could still be savoured through the glass at the Vancouver Convention Centre. There were 7,000 researchers in Vancouver from February 16th to 20 for the world’s biggest science organization meeting, along with 700 journalists to cover their studies. Such a ratio of one journalist for 10 scientists will undoubtedly raise the reputation of many researchers, just as it will elevate Vancouver’s standing in the global scientific community. The number of registered delegates has not fallen much from previous years, even though the meeting isn’t in one the usual locations — Washington D.C., Boston or San Francisco. Indeed, this is the first time in 31 years that the AAAS meeting has been held in Canada and it’s the first time it’s ever been held in Vancouver. Toronto was the last Canadian host. Holding the meeting in Vancouver will be great for both the city’s and Canada’s image.
Tech Conferences Dominate Montreal Scene It’s been busy on Montreal’s tech scene, with four major conferences being held in the city recently. The iTech Infastructure Technology summit, which dubs itself as Canada’s largest IT exhibition and conference, was held at the Palais des congres. It brought together exhibitors, live product demonstrations and conference speakers that focused on subjects like cloud computing and strategies to allow employees to use their own phones and tablets for work purposes. The Boule de Cristal conference held at the International Civil Aviation Organization headquarters focused on cloud computing. It was one of a trio of conferences being held at the ICAO building. The Webcom conference was dedicated to digital marketing and e-commerce and the MIXMEDIAS conference focused on financing and monetizing digital content.
Do Good and Feel Good “A whole greater than the sum of its parts” is an adage long associated with team-building. As planners, you may have occasion to apply this to your own business or to a client event. Well, consider a way to help those in need that can also benefit your business. This was exemplified last month by Lyreco, an office products company. As part of their annual sales representatives convention, they decided to hold a team-building event. Their choice not only benefitted the team participants and therefore, the company, but also three community organizations based in Montreal: Le Refuge, Dans la rue and Sun Youth. About 150 employees prepared food hampers for the three chosen beneficiaries. Individuals made donations and the com-
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pany donated goods. Participants were grouped in teams and given a budget to shop for food and hygiene products which they packaged in baskets and gave to the organizations. Sun Youth, a food bank which helps more than 2,000 families in need every month, expressed its gratitude to Lyreco and its employees “for selecting Sun Youth once again this year as the instrument of their generosity. Through their efforts, 900 food items and hygiene products were donated to Sun Youth and will be distributed to families in need through Sun Youth’s Emergency Food Bank.” There are many organizations out there who would welcome help. Align with one or make the choice part of your team-building decision each year.
PLANNER 5
The
trend
Travel Agent Industry Gets New Life After years of losing ground
This comes after years during which all signs seemed to be suggesting that travel agents would soon go the way of the dinosaur. But now,
to online sites, a new breed
some green shoots. An improving economy
of tech savvy, specialized
to be converging with a population for whom
and collaborative agent has emerged. This phenomenon comes in time to meet the needs of people losing
and the corporate travel that goes with it seem booking travel online has become increasingly onerous and time-consuming. Just how timeconsuming? Steve Peterson, the global travel and transportation leader for the I.B.M. Institute for Business Value, set out to answer that very question. In a survey of more than 2,000 travellers worldwide, 20 percent said it took them more than five hours to search and book travel online. Nearly half said it required more than two hours.
patience with the online
No one expects agency business to rebound to
experience.
that leisure travellers accounted for a 10 percent
A
pre-Internet levels, but recent signs - like the fact bump in sales in 2010 (a bit less in 2011) - sug-
ccording to those in the travel agent
gest that agents can still play a relevant role.
industry, corporate clients are helping
And though no one has been keeping track
to stanch the bloodletting the industry
of the reasons travellers are turning to actual
has experienced since the onset of D.I.Y. book-
human beings, Mr. Peterson suspected it might
ing more than a decade ago. Nearly one in
have something to do with the drawbacks of
three leisure agencies is hiring, according to
the Web. “It’s come to a point that it’s too much
PhoCusWright, a travel research firm. And in
information to be confident that they have the
2011, travel agencies experienced a second con-
ability to book the lowest fare or uncover the
secutive year of growth; their bookings account
best place to stay,” he said of the respondents.
for a third of the $284 billion United States travel
“Consumers are hungry for that one-and-done
market.
shopping experience.”
for
your
i n f o
Judging a body by its cover: Planners - know your audience “A guy adorned with tattoos and body piercing walks into a bar, and… is more likely than his clean-skinned friends to exit drunk,” posts MillerMcCune.com. That’s the new implication out of France, which finds a link between tattoos, piercing, and alcohol consumption among young people out for a good time. 6
PLANNER
The
Echoing a 2009 American study, it suggests that sporting a single tattoo doesn’t indicate much of anything. But if you’re both tattooed and pierced, you’re more likely to get tanked and plastered. This latest look at the relationship between booze and body art is by Nicolas Guerguen, of the University de Bretagne Sud. Volume 10, Issue 4
trade shows
Questions
reveal the underlying needs of your trade show visitors
Y
ou have undoubtedly gone to great expense to develop a brand message that accurately reflects your values as a corporation. One that clearly represents the experience your customers will enjoy when doing business with you. But all that hard work is in jeopardy, if the front-line people, your staff who meet customers at a trade show, can’t walk the talk.
O = Obstacles
The answer of course is to ensure that each of your front-line staff understands your brand and is trained to ensure that the right messages are passed along. The first task they face is to understand the visitor who has approached the trade show booth. If this person is approached and then inundated with all sorts of product information that may or may not apply to them, they instantly feel pressured and reluctant to move forward. However, when your booth staff takes the time to uncover the unique perspectives, of each visitor prior to providing information, it ensures that the interaction has meaning for both parties.
The trick then is to develop the questions that work for you. Ask yourself:
For years I have been suggesting that booth staff develop a list of questions in advance. The six questions I use form an easy to remember acronym – ACTION. The actions questions are as follows:
A = Authority Does this visitor have the buying authority or can they influence the buying decision?
Your trade show presentation should be all about individuals. When visitors attend a show or conference, the last thing they want is to be grouped into a homogeneous mass and treated identically.
www.theplanner.ca
By Barry Siskind
C = Capability How closely does this visitor fit into the profile of someone who will ultimately buy my product or service?
T = Time Is there a close relationship between your selling cycle and the visitor’s buying cycle?
I = Identity Have you developed a formal mechanism for recording contact information?
Why could or would this visitor not want to do business with me?
N = Need Do they need this product or service? Acronyms are fine. They give you a structure to use so that your staff asks similar questions of each booth visitors.
1. What are the key criteria I need to understand this visitor’s perspective? 2. How can I train my staff to ask the appropriate questions of each booth visitor? 3. What do I need to develop to ensure that they record information that I can use for follow up? If you can not work with the ACTION questions, then hone them to fit your unique situation. One last tip. When you train your staff to ask questions, it’s important that they are comfortable with the words. Asking them to memorize a pre-set question doesn’t work. However, teaching the rationale behind each question and encouraging them to develop questions they can ask comfortably and honestly is a better bet. Uncovering visitor’s needs and perspectives is at the heart of your booth staff’s job. It is the single most important thing they do. It ensures that they have understood the booth visitor properly and can introduce benefits of your brand in a meaningful way. It leaves the visitor with the right impression and a positive experience, which is what your brand is all about. Barry Siskind is North America’s foremost trade and consumer show expert. Visit his Web site: www.siskindtraining.com or e-mail him at: barry@siskindtraining.com.
PLANNER 7
The
technology
Is What They’re Seeing
What You Want Them to See?
By Stacey Hanke
Last week I was having a
conversation with my niece via an iPod touch. Besides
being nauseous by the end of our call as I’m watching her through the device walking
and talking at the same time, here’s what I would see: • Half of her head • The wall she was sitting in front of
• A close-up of her eye, nose or mouth
D
oes this sound familiar? As technology speeds forward, we are fortunate to have the ability to connect face-to-face with individuals miles
away. It sounds like a simple tool; just look into the screen while you are talking, but many individuals take for granted how they are perceived by their listener based on how they use their device. First, the good news: • Having the capability to see each other while you are talking from different locations gives your conversation a personal touch. • You can see visual expressions and you can broadcast anything that people need to see visually. The not-so-good-news: • Bandwidth can be a problem. Using video on these devices requires more internet band-
8
PLANNER
The
width than NOT using it, which means that the video is often choppy, pixelated and degraded. The video does not make you look your best. You don’t have control over
Top 4 Tips for a Meaningful Conversation
the bandwidth of your listener’s Internet pro-
1. Always use face-to-face communication
viders.
skills. The best approach when using your
• Audio and video are not in sync. Sometimes
device is to treat it like face-to-face communi-
the audio is slightly delayed from the video,
cation in terms of how animated you are and
which creates a visual distraction that’s hard
how you move around.
for most people to tolerate. It’s like watching a foreign film that’s been dubbed over – people’s mouths are moving and you are hearing their words, but they are not lined up. • Background distractions. Background images and movement may be distracting. Use your device only when your background is static
2. Avoid the close-up. No one wants their face to be magnified. Be careful of how you angle your device. Is your listener only seeing half of your face? Are you so close to your device that your listener can see your pores?
– a plain wall or a simple picture in the back-
3. Only speak when you are looking at your
ground – instead of a hallway where people
device.
are constantly moving.
connected to you and your message.
• Lack of knowledge. Most individuals do not look directly into their device when speaking. They are usually looking somewhere else. Because they don’t usually look directly into the screen (as they would look directly into the eyes of a face-to-face listener), the listener is distracted and can easily drift. Stacey Hanke is an executive consultant, author, coach and speaker with 1st Impression Consulting, Inc. in Chicago, Ill. Contact her at: stacey.hanke@1stimpressionconsulting.com or (773) 209-5970.
This helps your listener feel more
4. Test your technology. Ask your listener what they see and hear before you begin the conversation. If technology is not working, your conversation will have more value if you eliminate the visual and go back to the basics by having a phone conversation. Technology is a powerful tool that can positively or negatively impact our conversations. Make sure you have a positive impact.
Volume 10, Issue 4
hotel news
Record Highs for Canadian Hotel Real Estate Market The Canadian hotel real
and high-quality assets for sale.”
estate market approached
cent of hotel transaction volume over the past
an all time record level as
US private equity funds monetizing assets to
deal volume soared by 54 per cent in 2011. For the
According
to Colliers International Hotels, nearly 40 per year came from cross-border sellers, primarily redeploy capital. Regional Transaction Analysis Unlike the previous year, transaction activity
second consecutive year,
across Canada was relatively balanced with
Canada’s hotel real estate
action volume ($612 million vs. $495 million in
market experienced a mas-
number of assets sales (53 vs. 46 in the west).
sive increase in deal activ-
terms of volume and number of trades ($388
ity, according to the 2012
and Alberta ($197 million, 17). Saskatchewan
Canadian Hotel Investment Report released recently by Colliers International Hotels.
T
Western Canada topping in terms of transthe east) and Eastern Canada leading in the On a provincial level, Ontario led the pack in million, 42) followed by B.C. ($311 million, 18) and Manitoba also experienced a significant increase in deal activity in relative terms (510 per cent and 135 per cent) compared to the previous year. This is mainly attributed to product availability and a strong desire shown by investors given the solid economic strength in these markets. Quebec was the only market that experienced a decline in activity, coming in at -14 per cent over last year.
ransaction volume in 2011 reached
Improved macro-economic conditions, strong
over $1.1 billion, representing 54 per
operational performance and increased appe-
cent and 167 per cent increases com-
tite from investors helped grow the average
pared to 2010 and 2009 respectively.
hotel value by nearly five per cent over the past
A total of 99 transactions were completed in
year, based on the Colliers Hotel Value Index,
2011, significantly above the 86 in 2010 and 74
which measures hotel values based on various
in 2009. Average Price-Per-Room also increased
market indicators. The rise in hotel valuations
in 2011 to $108,000, a 30 per cent increase over
was led by Vancouver Downtown (8.8 per cent),
2010.
Toronto Downtown (8.3 per cent) and Montreal
“In terms of hotel investment activity, 2011 was among the top five years for the industry since Colliers started tracking transactions 25 years ago,” said Alam Pirani, Executive Managing Director with Colliers International Hotels. “This
Downtown (7.0 per cent). Colliers International Hotels’ forecast for 2012 calls for a further 4.4 per cent increase in the average hotel value nationally.
The average hotel transaction in
2011 was $11.2 million
can largely be attributed to increased optimism
A copy of the full report, including the
stemming from the global economic recovery,
Colliers Hotel Value Index covering 17 major
as well as cross-border owners who capitalized
markets across Canada can be found at:
on the strong Canadian dollar by offering rare
[http://colliershotels.com/research/reports]
www.theplanner.ca
Blink: making that crucial first impression Hotels are going to new lengths to impress guests within the first 15 minutes of entering, before they can complain via social media. The goal: Dazzle guests during the first, crucial 15 minutes of their stay—or at least avoid annoying them. Some hotels train front desk employees to glean information during checkin chitchat that they can later use to impress guests. Others are prettying up lobbies—and even driveways—to enhance views and make them easier to navigate. Some lavish welcome goodies on kids and pets. And one brand, Denihan Hospitality Group’s Affinia, has hired a body language expert to train employees on how to read travellers’ moods to help figure out the best greeting approach. “If you lose them at the beginning, it is very hard to recover,” says Mickael C. Damelincourt, general manager of the Trump International Hotel & Tower Toronto, a 261-room property that opened in January. “In their mind they’ve decided it is a bad hotel.” A guest’s first impression is even more critical these days because of social media. In the past, guests usually waited until after they checked out before posting a review on TripAdvisor or Expedia, so hotels would have time to recover from an initial service snafu. Now, with guests tweeting and posting Facebook updates about their stays almost in real time, a bungled first impression can be immediately broadcast to hundreds— even thousands. Hotel executives say the miserable state of air travel has also made achieving a good first impression harder as guest arrive at the hotel totally exhausted.
PLANNER 9
The
venue
1500 People Attend Arcadian Launch By Marilyn Lazar
Arcadian Court
in full swing with live entertainment.
In the February issue of The Planner, we reported on the development of the restaurant and catering facilities at The Bay’s flagship store in Toronto in an article entitled “Buzz at the Bay”.
10
PLANNER
The
Arcadian Court
T
in full swing with live entertainment.
Arcadian Court
flapper girl.s
he $4-million dollar renovations were
plan for the Arcadian Court is part of a larger
completed on schedule and the
deal between the Bay, upscale local restaura-
renowned Arcadian Court recently
teur Oliver & Bonacini and global foodservice
opened its doors to planners and
firm Compass Group Canada to make over
industry professionals, showcasing its event
the restaurants in all 24 Bay stores that offer
facilities and catering capabilities.
foodservice.
On May 1, over 1500 people attended the excit-
The aesthetic is very simple and all grey. Though
ing launch of Arcadian, the latest event complex
some guests criticized the effect as a bit too
at Queen and Bay. As guests explored the fresh-
monochromatic and felt that more of the origin-
ly renovated Arcadian Court and the all-new
al Art Deco charm and grace could have been
Arcadian Loft, they were treated to live music
integrated, the new space is easy to work with.
by Sole Power Productions, a variety of classic
Also on the eighth floor, next to the Arcadian
cocktails, and delectable bites from Arcadian,
Court, the retailer has unveiled a new event and
Jump, Canoe, and Auberge du Pommier, and
meeting space called The Arcadian Loft, which
from food sponsors, EDO sushi, The Cheese
caters to both business and social occasions of
Boutique, Sysco, The Butcher Shoppe, and
various sizes. Floor to ceiling windows dominate
Bobbette & Belle. To mark the occasion, every-
the space with impressive views.
one had the opportunity to take photos in a
The O&B empire continues to be a going con-
classic photo booth, courtesy of Snapz Photo
cern in the city of Toronto and beyond.
Booth, but not before getting their shoes shined by John Allan’s. The stunning space occupies the eighth floor of what was once Simpsons department store. The
Marilyn Lazar is a freelance writer and a regular contributor to The Planner. E-mail her at: marilyn@marilynlazar.com | marilynlazar.com
Volume 10, Issue 4
venue
Fabulous New Venue On Toronto’s Waterfront By Marilyn Lazar
Corus Quay on Toronto’s waterfront recently held an open house for event planners and industry professionals. It’s
Quadrangle Architects Ltd., an expert in broad-
Mitzvahs and a studio performance space that
cast architectural design.
opens onto Canada’s Sugar Beach which is
The buildings of Corus Quay house the new
fabulous for outdoor entertainment in summer.
Toronto headquarters for Corus Entertainment.
The venue includes some funky furniture and
Corus Quay’s technological infrastructure was
the space to bring in more. Great kitchen facili-
C
designed by Siemens and is one of the most
ties and parking. The event spaces span many
orus Quay was designed by world-
ambitious and technologically sophisticated
floors. Guests have the option of stairs, elevator,
renowned architect Jack Diamond
facilities of its kind. So rest assured that sound
or – can you believe it – a slide.
of Diamond and Schmitt Architects.
and lighting effects at your event will not pose
You have to see it to believe it.
So the aforementioned wow fac-
a challenge.
tor begins on the road as you approach. It
There are multiple spaces for a range of events
continues as you enter the interior outfitted by
from dinner, to corporate, to Bar and Bat
not easy to wow these people but wowed they were.
www.theplanner.ca
Marilyn Lazar is a freelance writer and a regular contributor to The Planner. E-mail her at: marilyn@marilynlazar.com | marilynlazar.com
PLANNER 11
The
planning
Effective
Methods
I mentioned in my last article (2011 November-December edition), that a great event, one that creates a lasting impression, must include three key factors: learning, an emotional impact and it must inspire those involved. Logic dictates that if, as a participant, I learn something, I witness emotions and I am inspired, I will come out a better person. And if all my participants become better people, I will make my business better by facilitating the development and success of my own organization.
12
PLANNER
The
By Marc-André Routhier
A
key issue in learning is the rate of knowledge transfer. The most recent statistics show that participants generally retain less than 20% of the information received; therefore, if you want to create an impact, you need to develop tools that will etch into the imagination and create long-term memories. If we take movies as a model, we could say that it’s like having a good catchphrase. The stronger and more a propos the catchphrase, the more it will remain vivid in our minds. The famous reply in the movie Terminator: “I’ll be back”, demonstrates this best. I would like to propose effective methods that, in my experience, can help to impart knowledge more effectively.
#1- Tell a story: Imagine that your boss wants to convey a strong message about the need for teamwork. Suggest that he think outside the box, stop using PowerPoint presentations and use storytelling. In every company there are examples of situations where people have chosen to unite and accomplish something for the good of the organization. There are many examples and they are easy to find. Explain it to your boss and offer to put it into images with personal photographs.
Create a friendly environment to tell this story. Low lighting and a hushed atmosphere, simple furniture, a cozy, unpretentious presentation. Find or do something unusual that will be remembered for a long time. One of my customers once told his employees a story in which he had been offered a piece of sugar pie as a thank you for the work done by his company during a field visit. He used this story to demonstrate the power of relationships between the organization and its customers. A bond and familiarity that no one in the market is able to duplicate. This story entered into the collective memory, the link between employee contributions and the impact of their actions to the community. It was a powerful moment during the event.
#2- Enjoy a unique experience: Consider another example. Your manager asks you to create an activity to boost self-esteem and ensure that people see themselves at their true value. Offer them something to be proud of. An experience that will get people to feel they are skilled, valuable and appreciated. Go beyond the traditional gala. One of my clients chose to create an extraordinary celebration. Putting the team front and center, he chose to recreate the experience
Volume 10, Issue 4
planning
To accomplish goals, we must use the power of suggestion of winning the Stanley Cup to the employees. An official ceremony with white gloves, coach’s speech, champagne in the cup. This experience not only reinforced the value of the team but also brought an experience of pride. An unforgettable emotional experience that leaves a permanent impact. Looking for ideas? Use world cinema and television and you will see there is an experience for any message from your leaders.
#3- Find a theme: Imagine that one of your mandates is to create an event on the need to take risks to advance. Offer a theme that takes us into a world where one must take risks to succeed. Climbing is a classic, but there are many other choices. All human achievements are examples (great achievements theme). The courage of past explorers (discovery theme). The audacity of scientists who took the risk of reinventing our worldview (science theme). The entrepreneurship of young students during the recession of the 90s have created innovative businesses (entrepreneurship theme). No need for lavish decor or elaborate staging. The key remains in the power of the theme and underlying message. One of my clients has used cuisine to illustrate the important role each plays through a quality dining experience. This allowed him to understand the importance of service by using an analogy of cuisine and service. He even re-used this theme for over three years with great success.
#4- Immerse people in a universe: Your employees must feel they are part of a team. Why not dive into a parallel universe that forces them out of the routine? Losing their bearings and getting them out of their comfort zone immediately causes the need to come together, to unite, form a team. The proof is that when we travel abroad and we meet a person from our own country, we become almost instantaneously friendly and confidant. It is only in a full loss of reference, trust and security that we become truly excited and open
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ourselves to the world. That’s when we absorb the most information. In one of my productions, I took my client to a ‘lunar world’ to relive the adventure of the first steps on the moon. Consequences: the worries of the employees stayed at the door. People began to talk and take the time to learn. The three key messages of management have been fully understood and integrated. Several weeks after the event, they spoke of the event highlights. Immersion is a very powerful tool.
#5- Use the play: Humor and play are excellent tools for conveying knowledge. I suggest you consult the Internet about it. There are many scientific experiments that prove the power of games and play in knowledge transfer. There is almost always a perfect game for every learning situation. Whether it’s the themes of team building, mutual support or free thought, you can find in-store games or even create your own for participants to use and continue their learning. A few years ago I had a mandate to develop passionate and enthusiastic communication skills among managers. To teach this, we created a role play in which managers were coaches of a sports team conducting a press conference. During the year, they designed, wrote and performed roles that led them to make exciting and inspirational speeches to an audience of employees. Several of them shared the fact that this game allowed them to become more confident and learn more quickly in this playful context. Games are an extremely effective tool. In conclusion, transferred learning is, above all, an idea that becomes permanently ingrained into memory. To accomplish goals, we must use the power of suggestion and emotional stories, experiences, themes, immersion and games that will leave a lasting impression in your attendees. Marc-André Routhier Consultant, coach – Video and Exhibition Producer, Studios IMASUN, www.imasun.com marouthier@imasun.com, (514) 933-0869
hotel news
More Than Just A Name Change In Ottawa Ottawa’s newest independent hotel, The National Hotel & Suites Ottawa is pleased to announce that it has officially changed its operating name from the Delta Ottawa Hotel & Suites which had been part of the landscape of downtown Ottawa for 35 years. “Our mission,” says Victor Ferreira, General Manager, “will be vision and values of providing a supportive culture to our employees and guests. The hotel is steeped in tradition and committed to providing you with friendly service and culinary excellence.” The National Hotel & Suites Ottawa is steps away from all major attractions and is the closest hotel in the downtown core to the Ottawa International Airport. The hotel offers a variety of accommodations and 13,000 square feet of meeting space on its main level. The National Hotel & Suites Ottawa is proud to provide a culinary feast to delight you and your guests at the four-diamond Capital Dining Room, Mystique Café and Sparks Lounge. For more information contact: Susan Marcovitch Director of Sales & Marketing 613-238-6000
PLANNER 13
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o t ta w a - o u ta o u a i s
Destination of the month:
Ottawa-Outaouais By Michael McAteer From the new Convention Centre overlooking the Rideau Canal (the first site in Ontario to enter the UNESCO World Heritage registry) to its festivals, attractions and sites of interest, the Ottawa-Outaouais region is sure to impress. Framed by nature and urban softness, it is rich in culture and genuine Canadian hospitality. It offers a great diversity for both business travellers and meeting & event deligates. Be it a quiet and inspiring meeting held in the heart of a forest or an international convention in the city centre, the region has all the facilities necessary to receive both small and large groups. New in the region: The Ottawa Convention Centre which officially opened last year, charms with its audacious design – the extensive window façade overlooks the Rideau Canal, the National Arts Centre and Parliament Hill. The ultramodern venue boasts eco-friendly solutions in every area, from the boardroom to the ballroom and including all service areas as well. Erected within the established timetable and $180 million budget, the centre offers approximately 200,000 square feet of highly versatile meeting space spread over four levels; this is three times more than the previous building. Technological advances of recent years have made the glass façade possible. Each of the 1,000 pieces is unique in shape and size. Web: www.ottawaconventioncentre.com The CE Centre opened In January 2012. A 220,000 sq. ft. exhibition hall, close to Ottawa’s Macdonald-Cartier International Airport, consists of four state-of-the-art adjoining halls, meeting rooms and banquet facilities and offers extensive parking space. The building is a Leadership in Energy and Environmental Design (LEED) Silver Candidate. Web: www.cecentre.ca/en/ March 2012 saw the opening of the Courtyard by Marriott Ottawa East neighbouring the Central Station, the Hampton Inn and the Hampton Conference Centre. The new “hub” offers all the components of a successful meeting venue. Web: www.marriott.com/hotels/travel/yowoe14
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Centre des congrès d’Ottawa
courtyard-ottawa-east Web: www.hamptoninnottawa.com/ A new building to open in the fall 2012 at the Algonquin College will house an auditorium for 700 people and will be available for concerts, drama staging and conferences. Web: www.algonquincollege.com/commons/ index.html Les Fougères restaurant, only 15 minutes drive from Gatineau city centre, now has new room for groups from 60 to 80 people. Oversized windows open to a view on lush vegetation of the surrounding gardens and woodlands. The restaurant’s menu changes with the seasons and showcases regional produce. Web: www.fougeres.com Le Buffet des Continents offers breakfast service for groups of 40 people or more – perfect for working breakfasts. Reservations are required. You can host up to 100 people in the new Salle des Nations, equipped for corporate events with presentations. Web: www.lebuffetdescontinents.com At the Bistro Boréal, Chef George Laurier is offering a menu both flavourful and affordable, and inspired by typically Canadian ingredients and produce. With the unparalleled ambiance and décor illuminated by the aurora borealis, the restaurant offers an impressive setting for a business luncheon or dinner. Web: www.civilisations.ca/planifier-votre-visite/ services/restaurants/bistro-boreal/ Altitude Gym, a unique indoor rock climbing facility, is now offering teambuilding activities. Web: www.altitudegym.ca/en/about The Four Points by Sheraton & Conference Centre Gatineau Ottawa has completed the renovations of all its guest rooms and has now
moved the work into its meeting facilities. Web: www.fourpointsHull.com The Holiday Inn Plaza La Chaudière GatineauOttawa is also renovating its guest rooms and meeting rooms. Web: http://www.holidayinn.com/hotels/us/en/ Hull/yowcp/hoteldetail The Société Immobilière du Québec has completed major renovation and improvement works at the Palais de congrès de Gatineau. In order to put the venue back on the circuit of conferences and major events in the region, the $15 million investment brought the building’s accessibility standards at par with the current norms and addressed some of the architectural finishes. New kitchens were installed, and electrical and mechanical systems replaced. Web: www.congresgatineau.com
Golfing in the region Ottawa-Gatineau region is a favourite among golf players as it offers a large number of gold courses within the proximity to the city centre. Ranging from The Marshes at the Brookstreet Hotel, designed by Robert Trent Jones II, to Stonebridge, a public golf course with an ambiance of a private club, to 3-par ones, and anything in between, there is a choice and challenges for everyone.
Gastronomy Each neighbourhood is unique and so are its restaurants and nightlife. The ByWard Market is a historical marketplace with myriad stores during the day and a bustling junction of restaurants and night clubs in the evening. There are over a hundred spots at the market where you can stop for a meal or for a drink. There is also Chinatown, the Italian district, the Glebe, the Wellington Village and Hintonburg area in the west, and many others. An out-of-the-
Volume 10, Issue 4
o t ta w a - o u ta o u a i s
Ottawa skyline
cont.
Bicycle Cycling ranks high among the best ways to tour the city. The region offers 180 kilometres of bike and recreational pathways linking natural areas, parks, gardens and national sites. Vélocation is one of the most popular bike rental companies (613-231-4140, www.rentabike.ca).
Assistance Ottawa Tourism has introduced the brand new Delegate Insider Badge, offering discounts to various attractions, restaurants and tours in the National Capital Region. This is an exclusive offer available only for conventions booked through Ottawa Tourism. Contact Katie Dolan at kdolan@ottawatourism.ca to find out if your event qualifies.
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For additional information regarding the region for meetings, planners are invited to contact Nicole Graves, Convention Sales Manager at 613-237-5150, extension 135, 1-800-363-4465, extension 135, or ngraves@ottawatourism.ca Web: www.ottawatourism.ca Professional consultants are also available at Outaouais Tourism to assist you select among their many options, from rural retreats to urban conventions, winter and summer, in English and French. The new Outaouais Tourism website will soon include Salesforce, an RFP tool. For more information about the region, contact Mrs. Karine St-Pierre, Sales Manager Corporate Market at 819-778-2530, extension 236, 1-800265-7822 or kstpierre@tourism-outaouais.ca. Web: www.tourismeoutaouais.com
Quick facts: Population – the population of the OttawaGatineau core is estimated at 860,928 people and that of the entire region at 1,130,761 Tourism (visitors and revenue): In 2010, 7.99 million people visited Ottawa-Gatineau injecting $1.4 billion into the economy Number of hotels: 53 Number of hotel rooms: 10,500 Number of meeting rooms: 768 meeting rooms including hotels, universities, convention centres and other venues. Golf: 150 golf courses within 100 km radius
PLANNER 19
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f
.y.i.
Lack of sleep a grave risk to public health, experts say A group of sleep
specialists meeting in Montreal recently is agitating for a sleep policy.
A
good night’s sleep in so important for physical and mental well-being, that its lack poses a grave risk to public health, experts say. If science has yet to unravel the mystery of why we need to sleep, the toll of inadequate slumber is well-documented in studies linking bad sleep to obesity, cancer, cardiovascular diseases and metabolic disorders. Lack of sleep weakens the immune system. Fatigue is cumulative, so crashing on weekends to play catch-up doesn’t work, said Ms.
Here’s why planners’ incentive work is important – Most workers cite ‘high’ stress levels Two-thirds of workers say the level of stress in their workplace is “high,” a new survey of North American workers found. The survey by consulting firm Right Management of more than 400 workers in Canada and the U.S. found that only 11 per cent cite “low” stress levels at work. Michael Haid, senior vice-president of talent management for Right Management, said the high levels of stress likely stem from a combination of factors: “We’re into the fourth year of a volatile employment market… employee cutbacks, lean staffing, a weak job market and relentless pressure from companies to perform. This survey, as well as others we have recently conducted, leaves little doubt that people are frustrated and impatient, and this is a problem that won’t go away any time soon.” Interim solution: find ways to say thank you.
20
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The
Gruber, who recently brought together about 40 sleep scientists from across Canada and the United States to discuss how to translate sleep medicine research into educational and public policies and lifestyle changes. Some people suffer from sleep apnea, but for many, the chief culprit is the mistaken belief that sleep is a waste of time. “Sleep feels like it’s something we can give up when we have other competing priorities,” said Ms. Gruber. “Our choices are going to affect many things that are important to us.”
Creative Sleepiness “Recent research,” says Psychology Today, “finds that you can bust your creative funk if you… are sleepy. While alertness is crucial to cracking straightforward problems like math equations, creative tasks require big and non-specific thinking. When your tired brain wanders, it can make random connections that might jump start your next idea, reports a recent study in Thinking and Reasoning.”
Not Feeling The Love Most Canadians would be tempted to leave their job if they did not feel appreciated by their boss. A survey of more than 200 office employees by staffing service OfficeTeam found that 54 per cent would be “somewhat” or “very likely” to move on if their manager did not give them enough credit and recognize their contribution. More than four in 10 (42 per cent) said they do receive enough recognition at work, but 47 per cent said recognition is lacking. When asked how they would like to be recognized, 28 per cent said they prefer verbal or written praise, while 24 per cent look for financial compensation or gift cards.
Volume 10, Issue 4
ottawa
-
outaouais
venue
g u i d e
2012 Ottawa-Outaouais Venue Guide
The
The Planner is always looking for ways to provide you with up-to-date information. And here it is - our second edition of the Ottawa-Outaouais Venue Guide, which will supply you with useful and easy-to-use information. We have once again tried to make your life a little bit simpler. This updated guide will help you determine the best type of venue to match your needs, from hotels to multi-function sites. We would simply ask that when you do use the guide you let venues know where you obtained the information.
Nbr. Meeting rooms
Surface max. & Ceiling height
Dance floor
Stage
Parking
Coat check
Legend H: Hotel M: Multifunction $: Pay service —: Not available
Nbr. Suites/ rooms
Type
Good luck in finding the perfect venue for your event.
197
4
3 100
Yes Portable
—
—
Yes
15 97
5
1 100 8
Yes Fixed
No
Yes Outdoor Free
No
16 68
5
5 000 16
Yes Portable $
Yes Portable $
Yes Outdoor Free
—
9
5
350 8
No
No
Yes Free
No
35 241
22
5 188 17
Yes
Yes
Yes Indoor $
Yes $
Albert at Bay Suite Hotel
H
Contact: Sales, 613 940-2729, 800 267-6644, Fax: 613 235-3223 435 Albert Street, Ottawa ON K1R 7X4 Email: sales@albertatbay.com Web: www.albertatbay.com Description: Plan your next event or meeting in one of the recently re-appointed meeting rooms. Capacity: Reception-220 Banquet-200 Theatre-300 School-100 Caterer Service- Yes Exclusive Audio-visual service-Yes PSAV Wheelchair access- — Loading dock- —
Arc The Hotel
H
Contact: Nadine Tremblay, 613 238-0009, 800 699-2516 x.2204, Fax: 613 238-0053 140 Slater Street, Ottawa ON K1P 5H6 Email: ntremblay@arcthehotel.com Web: www.arcthehotel.com Description: ARC The Hotel centrally located in downtown Ottawa features personalized service in an upscale boutique atmosphere. The three meeting rooms can accommodate groups up to 30 people, receptions for up to 140 and catering is among the best. Capacity: Reception-140 Banquet-60 Theatre— School— Caterer Service- Yes Audio-visual service-Yes Wheelchair access-No Loading dock-No
Best Western Plus Barons Hotel and Conference Centre
H
Contact: Safiq Devji, 613 828-2744, 866 214-1239, Fax: 613 596-4742 3700 Richmond Road, Ottawa ON K2H 5B8 Email: meetings@bestwesternbaronshotel.com Web: www.bestwesternbaronshotel.com Description: Well Groomed 84 rooms, 5000 sqft of meeting space, indoor salt water pool with sauna, hot tub and fitness centre. Minutes away from two major highways (416 & 417). Capacity: Reception-185 Banquet-160 Theatre-200 School-100 Caterer Service- Yes Exclusive Fitz’s Classic Grill Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock—
Bourget Inn & Spa Resort
H
Contact: Sales, 613 487-3277, 866 487-3277 4105 Bouvier Road, Bourget ON K0A 1E0 Email: meetings@bourgetspa.com Web: www.bourgetspa.com Description: 6 acres of private country estate located only 25 minutes from Ottawa. Capacity: Reception-30 Banquet— Theatre-20 School-10 Caterer Service- Yes Audio-visual service-Yes Non Exclusive Wheelchair access— Loading dock-Yes 24/7
Brookstreet
H
Contact: Mark Nisbett, 613 271-1800, 888 826-2220, Fax: 613 271-3541 525 Legget Drive, Ottawa ON K2K 2W2 Email: meike.buechler@brookstreet.com Web: www.brookstreet.com Description: 4-Diamond destination with gourmet dining, naturally-lit conference spaces, full-service spa and fitness studio as well as The Marshes,18- hole championship golf course and MarchWood, a 9-hole PGA-approved short course. Capacity: Reception-500 Banquet-370 Theatre-450 School-260 Caterer Service- Yes Exclusive Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes 9:00-17:00 (other arrangements possible)
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PLANNER 21
The
Parking
Coat check
Type
Legend H: Hotel M: Multifunction $: Pay service —: Not available
Stage
guide
Dance floor
venue
Surface max. & Ceiling height
outaouais
Nbr. Meeting rooms
-
Nbr. Suites/ rooms
o t tawa
250
5
1 500 9
Yes Portable
Yes Portable
Yes
—
125
20
21 000 13
Yes Portable
Yes Portable
Yes Outdoor Free
Yes $
183
9
3 400 10
Yes
No
Yes Indoor
Yes
20 390
17
10 000 15
Yes Portable Fixed No
Yes Portable
Yes Indoor Outdoor $
Yes
33 396
16
5 886 18
Yes $
Yes $
Yes Outdoor
Yes
15 152
12
4 800 15
Yes
No
Yes Outdoor Free
Yes
37 312
16
15 866 —
Yes Portable
Yes Portable Fixed
Yes Outdoor Free
Yes $
Cartier Place Suite Hotel Contact: Lily Cazeau, 613 236-5000, 800 236-8399, Fax: 613 238-3842 180 Cooper Street, Ottawa ON K2P 2L5 Email: sales@suitedreams.com Web: www.suitedreams.com Description: Minutes from Parliament Hill, this pet friendly all-suite hotel features beautiful banquet rooms and spacious suites, with fully equipped kitchens, separate living rooms & private balconies. Enjoy our indoor pool, whirlpool, sauna, fitness room, children’s playroom and private outdoor patio with a playground. Capacity: Reception-195 Banquet-130 Theatre-150 School-90 Caterer Service- Yes Exclusive Cafe Mezzaluna Restaurant Audio-visual service-Yes Wheelchair access-Yes Loading dock—
H
Château Cartier Contact: Sales, 819 778-0000, 800 807-1088, Fax: 819 777-7161 1170, chemin Aylmer, Gatineau QC J9H-7L3 Email: sales@chateaucartier.com Web: www.chateaucartier.com Description: Located on peaceful, natural surroundings, this convention centre offers the most beautiful 18-hole golf course in the region. Ekko restaurant Lounge and bar that offers casual yet elegant atmosphere. First class Health Club & Spa and a splendid indoor swimming pool. Capacity: Reception-800 Banquet-420 Theatre-720 School-240 Caterer Service- Yes Exclusive Ekko Audio-visual service-Yes Wheelchair access-Yes Loading dock-No
H
Courtyard by Marriott Ottawa Contact: Denise Breau, 613 241-1000, 800 341-2210, Fax: 613 241-4804 350 Dalhousie Street, Ottawa ON K1N 7E9 Email: denise@courtyardmarriottottawa.ca Web: www.marriottcourtyardottawa.com Description: Keep in touch with free wireless hi-speed internet access in your hotel room. All the amenities and comfort you’ve come to expect from Courtyard and Marriott hotels. Daily buffet breakfast, spacious rooms and convenient Downtown Ottawa location in the Byward Market. Capacity: Reception-250 Banquet-200 Theatre-250 School-140 Caterer Service- Yes Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-Yes 24/7
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Delta Ottawa City Centre Contact: Carmen Natividad, 613 688-6847, Fax: 613 237-9114 101 Lyon Street, Ottawa ON K1R 5T9 Email: cnatividad@deltahotels.com Web: www.deltaottawacitycentre.com Description: Located downtown in the heart of the business and entertainment district, steps from Sparks Street market and Parliament buildings. 410 rooms feature a fresh new look with modern design, contemporary atmosphere and decor. 2012 renovations include guest rooms, public areas, conference and meetig space, fitness centre, restaurant and buiding’s exterior. Capacity: Reception-12 000 Banquet-500 Theatre-1 200 School-600 Caterer Service- Yes Exclusive Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
H
Fairmont Château Laurier Contact: Sue Ohlson, 613 241-1414, 800 441-1414, Fax: 613 562-7033 1 Rideau Street, Ottawa ON K1S 4Y6 Email: sue.ohlson@fairmont.com Web: www.fairmont.com/laurier Description: Reflecting the confidence, dignity and style of Ottawa, Fairmont Château Laurier stands as a testament to this dynamic city. Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Château Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. Capacity: Reception-800 Banquet-500 Theatre-600 School-375 Caterer Service- Yes Exclusive Fairmont Chateau Laurier Audio-visual service-Yes Exclusive PSAV Wheelchair access-Yes Loading dock-Yes
H
Hilton Garden Inn Ottawa Airport Contact: Alison Hunter, 613 288-9001 x.7010, Fax: 613 249-8729 2400 Alert Road, Ottawa ON K1V 1S1 Email: alison.hunter@hilton.com Web: www.ottawaairport.hgi.com Description: The property combines great service with world class cuisine to make for an exceptional meeting or event. Capacity: Reception-400 Banquet-325 Theatre-400 School-200 Caterer Service- Yes Audio-visual service-Yes Exclusive Advantage AV Wheelchair access-Yes Loading dock-Yes 24h
H
Hilton Lac-Leamy Contact: Julie Sanschagrin, 819 790-6444 x.5586, 866 488-7888, Fax: 819 790-6450 3, boulevard du Casino, Gatineau QC J8Y 6X4 Email: sales@hiltonlacleamy.com Web: www.hiltonlacleamy.com Description: 5-star service, luxurious and elegant guest rooms, conference centre, restaurants, fitness centre, spa and four-season indoor/outdoor heated pools. Interconnected to the Casino du LacLeamy and Théâtre du Casino. 5 minutes from downtown Ottawa. Capacity: Reception-1 500 Banquet-1 100 Theatre-1 600 School-780, Caterer Service- Yes Audio-visual service-Yes Non Exclusive, Wheelchair access-Yes Loading dock-Yes 24h
H
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Stage
Parking
Coat check
g u i d e
Dance floor
Legend H: Hotel M: Multifunction $: Pay service —: Not available
venue
Surface max. & Ceiling height
outaouais Nbr. Meeting rooms
-
Nbr. Suites/ rooms
Type
ottawa
90 62
7
2 784 12,5
Yes Portable
Yes Portable
Yes Indoor Outdoor
Yes
89 140
8
1 845 12
No
No
Yes Indoor Outdoor
No
13 93
4
1 277 9
No
No
Yes Indoor
Yes
240 0
3
858 8
—
No
Yes Indoor Public
Yes
4 355
15
2 200
—
—
Yes Valet only $
Yes
22 260
6
1 806 12
Yes Portable
No
Yes Indoor Public
Yes
6 474
25
6 500 22
Yes Portable
Yes Portable
Yes Indoor $
Yes
Holiday Inn & Suites Ottawa-Kanata
H
Contact: Alana Haining, 613 271-3057 101 Kanata Avenue, Ottawa-Kanata ON K2T 1E6 Email: alana@hisottawa.ca Web: www.hisottawa.ca Description: We invite you to stay and experience our award winning hotel. Featuring 152 smoke free guest rooms and queen suites, and over 5000 sq. ft. of elegantly decorated, flexible function space offering free high speed internet service and parking. Capacity: Reception-350 Banquet-160 Theatre-240 School-128 Caterer Service- Yes Audio-visual service-No Wheelchair access-Yes Loading dock-No
Holiday Inn & Suites, Ottawa Downtown
H
Contact: Shannon Murphy, 613 238-1331 x.1302, 800 267-8378, Fax: 613 230-2179 111 Cooper Street, Ottawa ON K2P 2E3 Email: sales@hiottawa.ca Web: www.hiottawa.ca Description: Located in a trendy residential area in downtown Ottawa, Holiday Inn & Suites is the ideal venue for all travelers: shops, restaurants and nightlife, along with the Rideau Canal, Parliament Buildings, Byward Market, and the Ottawa Convention Centre are all within walking distance. Capacity: Reception-150 Banquet-100 Theatre-120 School-45 Caterer Service- Yes Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-No
Hotel Indigo Ottawa
H
Contact: Chelsea Belyea, 613 216-2907, Fax: 613 231-7555 123 Metcalfe Street, Ottawa ON K1P 5L9 Email: sales@ottawadowntownhotel.com Web: www.ottawadowntownhotel.com Description: Hotel Indigo offers almost 3,400 sq. ft. of meeting space in four sophisticated rooms with access to an additional 6,600 square feet of function space.The lobby features high speed internet and a 24 hr business centre. Capacity: Reception-100 Banquet-85 Theatre-70 School-50 Caterer Service- Yes Sodexo Audio-visual service-Non Exclusive Wheelchair access-Yes Loading dock-No
Les Suites Hotel, Ottawa
H
Contact: Mike Di Cioccio, 613 232-3202, 800 267-1989, Fax: 613 232-3646 130 Besserer Street, Ottawa ON K1N 9M9 Email: sales@les-suites.com Web: www.les-suites.com Description: Three professionally appointed meeting rooms perfect for larger gatherings. Fully equipped for presentation and communication. The Byward Suite is designed to accommodate up to 60 people, with all the necessities for meetings, seminars and workshops available in-room. Also available are the Rideau Suite, the 40 person hospitality suite and The Garden Suite, a single bedroom combination ideal for 24 to 40 guests. Capacity: Reception-60 Banquet-48 Theatre-60 School-24 Caterer Service- Yes Audio-visual service-Yes Non Exclusive PA Audio Visual Wheelchair access-Yes Loading dock-No
Lord Elgin Downtown Ottawa Hotel
H
Contact: Ann Meelker, 613 563-6409, 800 267-4298, Fax: 613 235-3223 100 Elgin Street, Ottawa ON K1P 5K8 Email: ameelker@lordelgin.ca Web: www.lordelgin.ca Description: The eight boardrooms and seven conference rooms provide comfortable settings for a variety of Ottawa business meetings and intimate gatherings. Capacity: Reception-225 Banquet-60 Theatre-195 School-120 Caterer Service- Yes Exclusive Audio-visual service-Yes Exclusive Wheelchair access-Yes Loading dock-Yes
Novotel Ottawa
H
Contact: Kimberly Wilson, 613 230-3033, 800 668-6835, Fax: 613 760-4765 33 Nicholas Street, Ottawa ON K1N 9M7 Email: novotelottawa@novotelottawa.com Web: www.novotelottawa.com Description: Sleek and modern design, and affordable accommodations. Located beside the Byward Market, Rideau Centre and Ottawa Convention Centre. The hotel offers guests a place to relax and re-energize. Capacity: Reception-200 Banquet-150 Theatre-160 School-100 Caterer Service- Yes Audio-visual service-Yes Wheelchair access-Yes Loading dock-No
Ottawa Marriott Hotel
H
Contact: Markus Fisher, 613 238-1122, Fax: 613 783-4228 100 Kent Street, Ottawa ON K1P 5R7 Email: markus.fisher@ottawamarriott.com Web: www.ottawamarriott.com Description: Downtown hotel with 35,000 sq.ft. of meeting space including a revolving room on 29th floor. Victoria Ballroom can accommodate up 550 people and features second-floor gallery. Conference services include custom web pages, in-house AV and inspiring menus. Capacity: Reception-600 Banquet-450 Theatre-600 School-325 Caterer Service- Yes Exclusive Audio-visual service-Yes Non Exclusive AVW Telav Wheelchair access-Yes Loading dock-Yes 8:00 – 16:30
www.theplanner.ca
PLANNER 23
The
Parking
Coat check
Type
Legend H: Hotel M: Multifunction $: Pay service —: Not available
Stage
guide
Dance floor
venue
Surface max. & Ceiling height
outaouais
Nbr. Meeting rooms
-
Nbr. Suites/ rooms
o t tawa
13 161
12
2 460 —
Yes Portable
Yes Portable $
Yes Outdoor Free
Yes $
177
7
2 580 15
—
No
Yes
Yes
236
10
2 720 —
—
—
Yes $
Yes
16 154
11
2 700 14
Yes
Yes
Yes Indoor Outdoor Free
Yes
328
13
3 251 —
Yes Portable
No
Yes Indoor Public
Yes $
196
8
5 600 8
Yes Fixed
Yes Portable
Yes Indoor Public
Yes
29 11
5
1 600
No
No
Yes Free
Yes
Ramada Plaza Hotel Manoir du Casino Contact: Nathalie Mercier, 819 777-7868 x.633, 800 296-9046, Fax: 819 777-6473 75 d’Edmonton Street, Gatineau QC J8Y 6W9 Email: banquets@ramadaplaza-gatineau.com Web: www.ramadaplaza-gatineau.com Description: Across from the Casino du Lac-Leamy, close to major attractions, bi-level suites and spacious rooms all equipped with double air-jet bathtub and electric fireplace. Free Wi-Fi and parking, health and beauty spa. Capacity: Reception-350 Banquet-176 Theatre-260 School-125 Caterer Service- Yes Exclusive Restaurant Risotto Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-Yes
H
Residence Inn by Marriott Ottawa Contact: Denise Breau, 613 231-2020, 877 478-4838, Fax: 613 231-2048 161 Laurier Avenue West, Ottawa ON K1P 5J2 Email: denise@ribm.ca Web: www.marriottresidenceinnottawa.com Description: Located in the heart of downtown Ottawa, spacious home away from home for business and leisure travelers. All rates include full buffet breakfast as well as high speed internet and local calls. Capacity: Reception-260 Banquet-160 Theatre-200 School-90 Caterer Service- Yes Audio-visual service-Yes Wheelchair access-Yes Loading dock-No
H
Sheraton Ottawa Hotel Contact: Sales, 613 238-1500, Fax: 613 235-2723 150 Albert Street, Ottawa ON K1P 5G2 Email: reservations@sheratonottawa.com Web: www.starwoodhotels.com Description: 10 meeting rooms totalling 10,000 sq. ft. of space, with elegant banquet and meeting facilities accommodating from 10 to 250 peope. The Rideau Room features 2,720 sq. ft. of space and is an ideal location for events from 70 to 300 people Capacity: Reception-350 Banquet-240 Theatre-300 School-120 Caterer Service- Yes Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
H
Southway Hotel & Conference Centre Contact: Ruth Kehoe, 613 737-0811 x.156, 877-688-4929, Fax: 613 737-3207 2431 Bank Street, Ottawa ON K1V 8R9 Email: sales@southway.com Web: www.southway.com Description: 3 Diamond Hotel with complimentary airport shuttle, wireless/wired internet and parking. Meeting facilities for up to 200 people. Capacity: Reception-225 Banquet-186 Theatre-180 School-108 Caterer Service- Yes Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
H
The National Hotel & Suites Ottawa Contact: Susan Marcovitch, 613 238-6000, 855 238-6001, Fax: 613 238-2290 361 Queen Street, Ottawa ON K1R 7S9 Email: smarcovitch@nationalhotelottawa.com Web: www.nationalhotelottawa.com Description: Comfortable, friendly service with convenient access to downtown attractions. Great for small/medium-sized meetings and events. Capacity: Reception-325 Banquet-250 Theatre-275 School-150 Caterer Service- Yes Exclusive Audio-visual service-Yes Exclusive PSAV Wheelchair access-Yes Loading dock-Yes
H
Travelodge Ottawa Hotel and Conference Centre Contact: Sales, 613 722 7601 x.4236, Fax: 613 722-7737 1376 Carling Avenue, Ottawa ON K1Z 7L5 Email: info@travelodgeottawa.com Web: www.travelodgeottawa.com Description: CAA/AAA 3-Diamond, full service property. Over 20,000 sq. ft. of meeting space, a full convention services department and customer service. Capacity: Reception-400 Banquet-300 Theatre-350 School-200 Caterer Service- Yes Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-Yes 24h
H
Wakefield Mill Hotel & Spa Contact: Brigitte Emond, 819 459 3475 x.106, 888 567‐1838, Fax: 819 459‐1697 60 Mill Road, Wakefield QC J0X 3G0 Email: Sales@wakefieldmill.com Web: www.wakefieldmill.com Description: Within a 25 minute drive of Ottawa and inside the Gatineau Park, the Wakefield Mill Hotel & Spa offers: 40 guest rooms, five function rooms, a fine dining restaurant and a casual restaurant both overlooking the waterfalls, a fireplace lounge, 2 full service spas, 2 outdoor hot tubs and outdoor swimming pool. Capacity: Reception-125 Banquet-80 Theatre-80 School-30 Caterer Service- Yes Exclusive Audio-visual service-Yes Wheelchair access— Loading dock-No
H
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26
16 588 19
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Yes Portable
Yes
Yes
—
1
2 200 18
—
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Yes
525
75
11 760 10
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Yes
Yes Outdoor
Yes
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600 20
Yes
No
Yes
Yes
—
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5 000 60
Yes
Yes
Yes Outdoor Public Free
Yes
—
12
5 000 12
—
—
Yes
Yes No
—
10
7 600
—
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Yes $
Westin Ottawa
H
Contact: Ann Rickenbacker, 613 560-7000 11 Colonel By Drive, Ottawa ON K1N 9H4 Email: ann.rickenbacker@westin.com Web: www.thewestinottawa.com Description: The Westin Ottawa is a 4 Star property located centrally downtown, only moments from the Parliament Buildings and historical Byward Market. Recently underwent a 7 million dollar lobby renovation and added 12,000 square feet of state of the art meeting space for a grand total of 47,000 square feet. Capacity: Reception-1 500 Banquet-1 370 Theatre-1 800 School-1 084 Caterer Service- Yes Exclusive Westin Ottawa Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
A Visitation Banquet Centre
M
Contact: Trojan, Marie, 613 822-1777, Fax: 613 822-0393 5338 Bank Street, Gloucester ON K1X 1H1 Email: sales@avisitationbanquetcentre.com Web: www.avisitationbanquetcentre.com Description: New facility with spacious ballroom; seating 165 guests, 200 theatre style; handicap access, one level; fully-equipped kitchen, walk-in cooler and freezer; separate bar area; free parking, located off Ottawa’s main north – south artery, Bank Street. Capacity: Reception-200 Banquet-165 Theatre-200 School-165 Caterer Service- Yes Audio-visual service-No Wheelchair access-Yes Loading dock-Yes
Algonquin College
M
Contact: Jeannine Chiasson, 613 727-7730, Fax: 613 727-7778 1385 Woodroffe Avenue, Ottawa ON K2G 1V8 Email: chiassj@algonquincollege.com Web: www.algonquincollege.com/conference Description: Algonquin College boasts many in-demand meeting facility features including 2 bedroom suite-style summer accommodations and year-round technologically advanced meeting spaces. Capacity: Reception-1 256 Banquet-1 000 Theatre-1 200 School-500 Caterer Service- Yes Exclusive Algonquin College Catering Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
Bean Town Ranch
M
Contact: M. Desjardins, 613 673-5894 2891 Concession 3 Road, Plantagenet ON K0B 1L0 Email: beantown@magma.ca Web: www.beantownranch.com Description: Nestled in the countryside midway between Montreal and Ottawa, a unique private country venue with a full time executive chef and staff. Capacity: Reception-150 Banquet-150 Theatre-150 School-150 Caterer Service- Yes Exclusive Chef exécutif privé Audio-visual service-No Wheelchair access-Yes Loading dock-Yes 8:00-17:00
Canada Aviation and Space Museum
M
Contact: Karoline Klüg, 613 991-6064, Fax: 613 990-3655 11 Aviation Parkway, Ottawa ON K1G 5A3 Email: kklug@technomuses.ca Web: www.aviation.technomuses.ca Description: The Museum continues to engage visitors to the wonder of flight with its spectacular collection and special events. Event spaces include two state-of-the-art classrooms fitted for universal access and a multi-purpose auditorium. Capacity: Reception-1 200 Banquet-500 Theatre-700 School-40 Caterer Service- Yes Non Exclusive Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
Canada Science and Technology Museum
M
Contact: Karoline Klüg, 613 991-6064, 866 442-4416, Fax: 613 990-3655 1867, boulevard Saint-Laurent, Ottawa ON K1G 5A3 Email: location@technomuses.ca Web: www.technomuses.ca Description: Located just minutes from the downtown core, the Museum houses a world-class collection of rail, land and marine transportation artifacts, as well as space telecommunications and energy. The exhibition halls provide a unique backdrop for meetings, banquets, conferences, wedidngs or trade shows. Capacity: Reception-300 Banquet-200 Theatre— School— Caterer Service- Yes Exclusive Audio-visual service-Yes Wheelchair access-Yes Loading dock—
Canadian Museum of Civilization
M
Contact: Francine Lapointe, 819 776-8357, Fax: 819 776-7059 100, rue Laurier, Gatineau QC K1A 0M8 Email: banquets@civilisations.ca Web: www.civilisations.ca/locationdessalles Description: Located on the banks of the Ottawa river, and only five minutes from downtown Ottawa, the Museum offers a unique selection of venues, each more impressive than the last. Brand-new Panorama Lounge now open. Capacity: Reception-1 500 Banquet-600 Theatre-500 School-108 Caterer Service- Yes Exclusive Gourmet Cuisine Audio-visual service-Yes Exclusive Musée Wheelchair access-Yes Loading dock-Yes
www.theplanner.ca
Yes Portable Fixed
PLANNER 25
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guide
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venue
Surface max. & Ceiling height
outaouais
Nbr. Meeting rooms
-
Nbr. Suites/ rooms
o t tawa
—
6
9 000
—
Yes Portable Fixed
Yes Indoor $
Yes $
—
7
10 000 14
Yes Fixed
Yes Portable
Yes Free
Yes
—
8
90 000 24
Yes Portable $
Yes Portable $
Yes Outdoor $
Yes $
—
9
3 240 24
Yes Portable
Yes Portable
Yes Free
—
—
—
—
—
—
Yes Outdoor Public
No
—
3
5 762 18
Yes No
Yes
Public
No
—
3
9 556 10
Yes
No
Yes
Yes
Canadian War Museum Contact: Francine Lapointe, 819 776-8357, Fax: 819 776-7059 1 Vimy Place, Ottawa ON K1A 0M8 Email: banquets@museedelaguerre.ca Web: www.museedelaguerre.ca Description: Thanks to its world-acclaimed architecture, scenic vistas, impressive halls, intimate conference rooms and state of the art theatre, the Museum is guaranteed to ensure the success of any special event. Capacity: Reception-1 800 Banquet-600 Theatre-235 School-108 Caterer Service- Yes Exclusive Gourmet Cuisine Audio-visual service-Yes Exclusive Wheelchair access-Yes Loading dock-Yes
M
Capones Catering Contact: Jenny Lu, 613 226-6947, Fax: 613 226-7080 1701 Woodroffe Avenue, Nepean ON K2G 1W2 Email: jenny@capones.com Web: www.capones.com Description: Catering facility from 10 to 5000 people and ample free parking. Located inside Nepean Sportplex. Capacity: Reception-1 000 Banquet-600 Theatre-1 000 School-500 Caterer Service- Yes Exclusive Capones Catering Audio-visual service-Yes Wheelchair access-Yes Loading dock-No
M
CE Centre Contact: Sales, 613 822-8800, 888 822-9221 4899 Uplands Drive, Ottawa ON K1V 2N6 Email: info@cecentre.ca Web: www.cecentre.ca Description: Versatile exhibit spaces ranging from 30,000 to 50 000 sq.ft. and carpeted meeting rooms suitable for all event types, from international trade show to intimate wedding reception. Capacity: Reception-8 900 Banquet-6 150 Theatre-7 500 School-5 100 Caterer Service- Yes Exclusive Great Canadian Plates Audio-visual service-Yes Non Exclusive AV Canada Wheelchair access-Yes Loading dock-Yes
M
Centurion Centre Contact: Sean McGrath, 613 727-1044, Fax: 613 727-8293 170 Colonnade Road South, Ottawa ON K2E 7J5 Email: smcgrath@centurioncenter.com Web: www.centurioncenter.com Description: 14,000 square feet facility can accommodate groups from 8 to 800 and includes nine meeting rooms and an elegant ballroom and foyer. Customized menu selections, complete choice of catering services, high speed wireless internet, business services and complimentary parking. Capacity: Reception— Banquet-180 Theatre-250 School-100 Caterer Service- Yes Audio-visual service-Yes Exclusive Advantage Audio Visual Rentals Limited. Wheelchair access-Yes Loading dock—
M
Club de golf Outaouais Contact: Josée Lacelle, 613 446-4490 x.225, Fax: 613 446-1700 301 Montée Outaouais, Rockland ON K4K 1K3 Email: jlacelle@golf-outaouais.ca Web: www.golf-outaouais.ca Description: We feature a beautiful spacious hall (300 people) from April to the end of October. During our winter we hold all events in our restaurant which is designed with multiple windows. Capacity: Reception-250 Banquet-250 Theatre— School— Caterer Service- Yes Exclusive Audio-visual service — Wheelchair access— Loading dock-No
M
Code’s Mill on the Park Contact: Marsha Rivington, 613-264-9604 17 Wilson Street East, Perth ON K7H 1L3 Email: marsha@codesmill.com Web: www.codesmill.com Description: Only an hour from Ottawa or Kingston, Code’s Mill on the Park is located in Perth. Our elegant stone building and experienced culinary team will cater to your meeting or banquet needs, groups from 10 to 200. Capacity: Reception-200 Banquet-200 Theatre-200 School-200 Caterer Service- Yes Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-No
M
Lago Bar Grill View Contact: Gyneya Dicks, 613 235-5246 1001 Queen Elizabeth Drive, Ottawa ON K1S 5K7 Email: gyneya.dicks@lagobargrill.com Web: www.lagobargrill.com Description: Open concept restaurant located in the heart of Ottawa’s scenic Dows Lake Pavillion along the Rideau Canal. Two separate banquet facilities with great menus - ideal for weddings, corporate events, of-site meetings and holiday parties. Capacity: Reception-440 Banquet-300 Theatre-300 School-100 Caterer Service- Yes Audio-visual service-Yes Wheelchair access-Yes Loading dock-Yes
M
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outaouais Nbr. Meeting rooms
-
Nbr. Suites/ rooms
Type
ottawa
—
12
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Yes
Yes
Yes $
—
—
3
1 300 14 à 24
—
Yes Portable Free
Yes Outdoor
No
—
9
8 721 109
No
Yes
Yes Indoor $
Yes
—
1
1 200 20
Yes Portable
No
Yes Outdoor Free
Yes $
—
5
5 400 10,5
Yes Portable
Yes Portable
Yes Indoor Outdoor Public
Yes $
—
28
55 740 35
Yes Portable
Yes Portable
Yes Indoor $
Yes $
—
15
26 668 23
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Yes Portable $
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Lansdowne Park
M
Contact: Sales, 613 580-2429, Fax: 613 564-1619 1015 Bank Street, Ottawa ON K1S 3W7 Email: lansdowne@ottawa.ca Web: www.lansdownepark.ca Description: Caters to an endless variety of events, from trade and consumer events to spectacular family shows and rock performances; from junior hockey to community events; from national and international competitions to the annual SuperEx. Capacity: Reception— Banquet— Theatre-2 882 School— Caterer Service— Audio-visual service-Yes Wheelchair access-Yes Loading dock—
Les Brasseurs du Temps
M
Contact: Sidney Gill, 819 205-4999, Fax: 819 205-1079 170 rue Montcalm, Gatineau QC J8X 2M2 Email: info@brasseursdutemps.com Web: www.brasseursdutemps.com Description: Cultural, social and gourmet heartbeat of downtown, BDT is a world of flavours without compromise. Fully equipped meeting room, reception rooms and riverside patios. Capacity: Reception-150 Banquet-110 Theatre-125 School-125 Caterer Service- Yes Exclusive BDT Audio-visual service-Yes Exclusive Wheelchair access-Yes Loading dock-No
National Gallery of Canada
M
Contact: Élyse BrYesllette, 613 990-9133, Fax: 613 993-8433 380 Sussex Drive, Ottawa ON K1N 9N4 Email: ebrYesllette@gallery.ca Web: www.beaux-arts.ca Description: From elaborate banquets and chic receptions in the Great Hall, to concerts in the Auditorium or an intimate function in the Water Court Foyer; the rich variety within the Gallery ensures the perfect venue for any occasion. Capacity: Reception-880 Banquet-450 Theatre-520 School— Caterer Service- Yes Exclusive 4 Caterer Services Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-No
Nepean Sailing Club
M
Contact: Julie Laframboise, 613 829-6462 3259 Carling Avenue, Ottawa ON K2H 1A6 Email: nsc-info@nsc.ca Web: www.nsc.ca Description: Located on the second level, the fully accessible East Room with its large windows offers a spectacular view of our harbour. Its adjoining deck also adds to the perfect venue to host meetings, workshops, mini trade shows, or social events. Capacity: Reception-130 Banquet-110 Theatre-140 School-110 Caterer Service- Yes Exclusive The Galley Audio-visual service-Yes Exclusive Wheelchair access-Yes Loading dock-Yes
Orchard View Wedding & Conference Centre
M
Contact: Isabella M, 613 821-2675, Fax: 613 821-4692 6346 Deermeadow Drive, Ottawa ON K4P 1M9 Email: info@orchardview.ca Web: www.orchardview.ca Description: The only facility of its kind in the region. Located only 20 minutes south of downtown Ottawa, Orchard View is set in a tranquil atmosphere and can accommodate indoor events from 10 to 600, as well as outdoor events from 50 to 2,500 guests. Capacity: Reception-500 Banquet-400 Theatre-600 School-200 Caterer Service- Yes Exclusive Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-Yes
Ottawa Convention Centre
M
Contact: Zoë Lomer, 613 563-1984, 800 450-0077, Fax: 613 563-7646 55 Colonel By Drive, Ottawa ON K1N 9J2 Email: zlomer@ottawaconventioncentre.com Web: www.ottawaconventioncentre.com Description: Bold design, naturally-lit interior, magnificent views: the all-new Ottawa Convention Centre offers an unparalleled, environmentally-responsible setting for Ottawa conventions, conferences, meetings and exhibits. Its sweeping window façade faces the Rideau Canal, UNESCO World Heritage Site and Parliament Hill. Capacity: Reception-5 867 Banquet-3 840 Theatre-7 748 School-4 218 Caterer Service- Yes Exclusive Audio-visual service-Yes AVW Telav Wheelchair access-Yes Loading dock-Yes 7:30-15:30
Palais de congrès de Gatineau
M
Contact: Petro Dionyssopoulos, 819 595-8000, Fax: 819 595-8012 50, boulevard Maisonneuve, Gatineau QC J8X 4H4 Email: petrod@congresgatineau.com Web: www.congresgatineau.com Description: The convention centre has what it takes for a successful event. With new technology in place,it occupies a significant position in the circuit of major events and conferences in the Ottawa-Gatineau region. Capacity: Reception-4 000 Banquet-2 000 Theatre-3 000 School-1 400 Caterer Service- Yes Capital Caterer Service Audio-visual service-Yes Non Exclusive AVW Telav Wheelchair access— Loading dock-Yes
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Surface max. & Ceiling height
outaouais
Nbr. Meeting rooms
-
Nbr. Suites/ rooms
o t tawa
—
9
7 350
Yes
Yes
Yes Free
Yes
2 34
7
2 800 15
Yes No
No
Yes Indoor Public
Yes $
—
3
12 000 14
Yes
Yes Portable
Yes Outdoor Free
Yes
—
2
3 200 13
Yes
No
Yes Outdoor
—
Scotiabank Place Contact: Karen Speers, 613 599-0194 1000 Palladium Drive, Ottawa On K2V 9J2 Email: speersk@scotiabankplace.com Web: www.scotiabankplace.com Description: Fully renovated and convertible up to 7,350 sq. ft., the space can accommodate a wide range of events from executive board meetings to cocktail receptions and gala dinners. Capacity: Reception-450 Banquet-350 Theatre-500 School-288 Caterer Service- Yes Exclusive Aramark Service Audio-visual service-Yes Exclusive Wheelchair access-Yes Loading dock-Yes
M
Strathmere Contact: Glenna Camposarcone, 613 489-2409 x.221, 800 495-6649, Fax: 613 489-2630 1980 Phelan Road, North Gower ON K0A 2T0 Email: glennac@strathmere.com Web: www.strathmere.com Description: Located 30 minutes south of downtown Ottawa, 3 banquet and meeting facilities, 36 guest rooms, fabulous food, seasonal menus and much more. Capacity: Reception-225 Banquet-200 Theatre-200 School-150 Caterer Service- Yes Strathmere Audio-visual service-Yes Non Exclusive Wheelchair access-Yes Loading dock-Yes 8:00-14:00
M
Tudor Hall Contact: Sales, 613 739-4287 3750 North Bowesville Road, Ottawa ON K1V 1B8 Email: info@tudorhall.net Web: www.tudorhall.net Description: Located minutes from the Ottawa International Airport with easy access to the city’s business & entertainment areas. Ideal venue for virtually any corporate event: sales meetings, seminars, socials, and galas. Numerous hotels available within a 5 km radius. Capacity: Reception-1 200 Banquet-1 000 Theatre-1 200 School-540 Caterer Service- Yes Audio-visual service-Yes No-Exclusive Wheelchair access-Yes Loading dock-Yes
M
West Carleton Meeting Centre Contact: Saeed Hadjifaradji, 613 831-6471 2075 Richardson Side Road, Ottawa ON K0A 1L0 Email: saeed@wcmcweddings.com Web: www.wcmcweddings.com Description: Exclusive venue used for year-round wedding ceremonies, catering & licensed banquets for groups of 80-300 guests. Private country setting, minutes from Kanata, featuring landscaped gardens and patios. Capacity: Reception-250 Banquet-200 Theatre-250 School-200 Caterer Service- Yes Audio-visual service-Yes Wheelchair access-Yes Loading dock—
M
Audio-visual Compagnie
Contact
Adresse
Ville
Prov.
Code Postal
Tel.
Fax
Site web
Advantage Audio Visual Rentals Ltd.
Jeff Waito
77 Auriga Dr., Unit 5
Ottawa
ON
K2E 7Z7
(613) 727-9200
(613) 727-1224
sales@advantageav.com
www.advantageav.com
Baldwin Presentation Systems
Alex Coon
9 Capella Court Bay 2
Ottawa
ON
K2E 8T7
(613) 235-5263
(613) 235-4132
info@bpsys.com
www.bpsys.com
Capital Audio Technical Services Inc.
Ken Fraser
86 Burns Drive
Braeside
ON
K0A 1G0
(613) 567-5100
-
ken@catsound.ca
www.catsound.ca
DE Systems
François J. Brunet
2212 Gladwin Crescent, Unit C6
Ottawa
ON
K1B 5N1
(613) 723-1166
(613) 723-8756
fbrunet@desystems.com
www.desystems.com
Duoson Multimedia
Richard Provost 1177, Newmarket
Ottawa
ON
K1B 3V1
(613) 742-7474
(613) 742-3434
info@duoson.com
www.duoson.com
PM Event Services
Pat McWeeny
-
Ottawa
ON
-
(613) 296-6222
(613) 248-4556
pat@pmeventservices.ca
www.pmeventservices.ca
Podium Audio Visual
Chris Whiting
81 Auriga Drive
Ottawa
ON
K2E 7Y5
(613) 274-3100
(613) 228-3332
chris@podiumav.com sales@podiumav.com
www.podiumav.com
Wall Sound and Lighting
J.F. Meloche
1765, Courtwood Crescent
Ottawa
ON
K2C 3J2
(613) 225-2190
(613) 228-3218
jf@wallsound-lighting.com info@wallsound-lighting.com
www.wallsound-lighting.com
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Volume 10, Issue 4
hotel news
By Michael McAteer
IHG In The News Even Healthier Hotel Stays… IHG Launches a New Brand EVEN™ Hotels
(InterContinental Hotels Group) recently announced the launch in the U.S. of EVEN™ Hotels, its new hotel brand aimed at healthier travel.
E
VEN Hotels is another industry first for IHG, as it uniquely provides solutions for all aspects of travellers’ wellness needs in the areas of exercise, food, work and rest. No other brand does this under one roof, at this price point. Joining IHG’s existing seven hotel brands, EVEN Hotels will be a key pillar in IHG’s portfolio of preferred brands. Over a span of 18 months, IHG closely analyzed emerging trends, conducted robust quantitative and qualitative studies, and talked to over 4,000 customers. The research showed a demand shift to a holistic wellness travel experience, and confirmed an unmet need among customers – staying healthy while they travel. The EVEN brand concept is deeply rooted in what these guests need, and provides a solution for healthierminded travellers. While wellness means different things to different people, guests want healthier options around 4 priority areas – exercise, eat, work and rest. Unique features of EVEN Hotels will include: Exercise – Guest rooms designed for in-room workouts with multi-functional room amenities (e.g. coat rack that doubles as a pull up bar); best in class gym with equipment and group exercise activities; “Wellness Wall” for fitness options in walking distance, tips and equipment rental; personalized guest service to offer advice
www.theplanner.ca
on fitness options, ideas and/or instruction; all baked into the service experience, at no added cost to the guest. Eat – Nutritionally designed menus with a particular focus on natural, fresh, and energizing meals – available anytime; an open air café and bar; free flavored filtered water with glass bottles available to fill up and take back to the room; free coffee & mini-smoothies in the morning. Work – Rooms with high speed Wi-Fi, multimedia ports, easy access to outlets, ample desk space; and social spaces in the bar and lobby. Rest - Rooms that offer revitalization and relaxation, including hypoallergenic linens, powerful showerheads, natural lighting, LED dimmers and antibacterial wipes.
Sharing Wealth, Spreading Health: IHG to Recycle Hotel Soap and Amenties Participating IHG hotels in the United States and Canada will assist communities in reducing waste and stopping the spread of preventable diseases. IHG (InterContinental Hotels Group), one of the world’s largest hotel groups, announced a partnership with Clean the World to recycle partially-used soaps and bottled amenities from hotel guest rooms and distribute them in com-
munities with limited access to hygiene products. Each day, 9,000 children around the world die from acute respiratory illness and diarrheal diseases that can be prevented by washing with bar soap. Clean the World has a mission to put soap in the hands of people who need it most to improve and promote hygiene and sanitary living conditions and to lessen the impact of disease. Clean the World Foundation Inc. is a charitable organization that is committed to stopping the spread of preventable diseases by collecting, recycling and distributing hotel guest room amenities to children and families in more than 45 countries worldwide. Through its sustainable and socially responsible efforts, including a patented method of sterilizing soaps during the recycling process to remove potential germs and pathogens, Clean the World has helped divert more than 1.4 million lbs. of hotel waste from local landfills. The agreement lends corporate support for all 3,274 IHG properties representing 407,840 rooms to join the Clean the World hospitality partnership program, which provides implementation training, supplies and shipping for guest room amenities collected each day at participating properties. Nearly 70 IHG branded properties are already involved with Clean the World, and have helped collect 268,517 soap bars and
PLANNER 29
The
hotel news
divert more than 40.5 tons of hotel waste from local landfills. Clean the World aligns well with IHG’s Green Engage program, a comprehensive online sustainability system which measures, manages and reports on the conservation efforts of individual properties within the IHG family of brands. Through Green Engage, IHG has set a goal of reducing solid waste by 50 percent for each participating hotel. By recycling hotel soaps and bottled amenities with Clean the World, participating IHG properties will make significant progress in meeting this goal, while improving living conditions for communities in need. Clean the World recently achieved a major milestone with the global distribution of more than 10 million soap bars in just three years of operation. The soaps are often packaged as part of sustainable hygiene kits, which include recycled bottled amenities and other hygiene-related items collected from Clean the World hotel partners throughout North America. Recent distributions of soaps and hygiene kits have been made to communities in Dominican Republic, East Timor, Ethiopia, Ghana, Guatemala, Haiti, Honduras, India, Kenya, Madagascar, Nicaragua and Sierra Leone. For more information, visit: www.cleantheworld.org.
More Good News for
IHG
InterContinental Hotel Group also reported a 26% Growth in Operating Profit for 2011. On a total basis including the benefit of new hotels, US RevPAR grew 9.5% in the year, outperforming the industry, up 8.2%. Total gross revenue from hotels in IHG’s system of $20.2bn, up 8%.
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IHG on Travel Trends With over 153 million room nights being booked by guests each year, IHG has used its scale to examine insights into how travel and lifestyle habits are changing, in order to be able to design and plan for the future needs of its guests. The contributors to this trend’s summary were all asked what they thought were the main drivers of change that would influence 2012 in terms of travel. 1: BRAIN SPA: The desire to learn more will influence destination decisions. Brain Spa looks at our growing appetite to expand and keep our intellect in good health – in fact we are prepared to travel for it. Forbes has tipped the market for goods and services that claim to enhance IQ as the next trillion dollar industry and Brain Fitness software is already worth $265 million in the US. The market for goods and services responding to the new demand for mental stimulation is expected to grow between $1 billion to $5 billion by 2015. 2: DEMO-LUXURY: Airport indulgences are at an all-time high. This trends looks at a new type of luxury – it no longer means high-cost but more ‘everyday indulgence’. It looks at how brands are co-creating with customers to offer these indulgences and how we are much more prone to ‘borrowing’ and not ‘buying’ oneoff luxury items. As airport turnover goes through the roof – one of these ‘indulgences’ has been identified as the increase in shopping at airports Global airport retailing is now worth 27.1 billion and is the second fastest growing channel of retail after e-tailing as many women prefer to travel light and shop at the airport.
3: THE INTERNET OF THINGS: Using the web to buy ‘in flight’ and get ‘in hotel’ This trend looks at our relationship with the internet and how it will take on a new meaning in the future. It focuses on how the internet will slowly move out of conventional devices such as the mobile and move into less likely items like magazines, for example. We could soon be buying items in-flight and receiving them at our destination. Or, ordering food from our smartphones and having it ready on the restaurant table on arrival. Thus the phenomenon ‘from tablet to table’ is born. Did you know that computers of the next generation will need to be 1000 times faster in order to keep up with the speed that the industry is moving? 4: PEOPLE PLAY: Consumers will be loyal only if brands ‘play nicely’. This trends looks at how sophisticated brands have become in order to continue to maintain customer loyalty. Game play has become a huge focus area as big brands adopt some of the principles of Facebook and Google. The total spent on loyaltybased game play applications will rise to $1.6 billion globally by 2015 as the war for brand loyalty moves up a gear in response to increasingly savvy consumers.
So what might the future look like when we travel? We could be travelling virtually baggage free by being able to rent our clothing and accessories from hotel lobbies, de-stress in special sleeping labs in hotels and stimulate our minds through in-room brain spa menus. We could even be shopping from our mobiles by scanning codes from an inflight magazine and have items delivered to any hotel in any destination.
Volume 10, Issue 4