May 2011 by MERCI

The Canadian

publication

this

issue

for meeting and event professionals

* “A Mari Usque Ad Mare”

4 Focus, Motivate and Stimulate

your Trade Show Program Barry Siskind explains how to set goals and objectives for achieving a successful trade show.

Publisher’s Note

Let’s take it outside – it’s a beautiful thing to see! We spend so much of our time indoors that when the warmer weather arrives we should naturally take our groups outdoors. The options are limitless, from holding outdoor activities and meetings to holding a walking meeting or combining both on a days hike. And one point we can all agree on, there’s no better country to do it in during the warmer months. From hiking in the Rockies where the mountain scenery is superb to walking along the Rideau Canal which is considered an engineering masterpiece to

8 What’s That? That’s the Future! Peter

de Jager helps us understand QR Codes and how they can help us in our daily lives.

12 Watch your Language The truth about language, diversity, and customer service as described by Jeff Mowatt.

18 The 2011 Golden Horseshoe Venue Guide A comprehensive guide

to many of the venues in the Golden Horseshoe (905 region) to help you find the right spot to host your next meeting or event.

the east coast where The Cabot Trail offers breathtaking views. And if you think you’ve run out of options there’s always the Trans Canada Trail which is the worlds longest network of trails running 16,500 kilometres from coast to coast through 1000 communities. We are all looking for ways to bring the three generations (The

PLANNER

THE

The Planner is distributed to professional meeting and event planners across Canada with the goal of providing reliable and timely information to make better decisions.

Boomers, The X’s and The Y’s) together on common ground, what better way than by taking them outdoors and spending a day communicating the old fashion way - one on one in nature and not through any electronic device. A day outdoors will combine teambuilding, stimulate ideas, allow co-workers to get to know each other in an environment other than the office and as an added bonus, hiking is one of the most comprehensive exercises you can do. So take it outside, where great times are guaranteed.

if you can’t find it, let us know

P ublisher Michel Geoffroy, CMM mg@theplanner.ca E ditor Don Murray, CMP dmurray@theplanner.ca A ssociate E ditor Alice Dawlat adawlat@theplanner.ca A ssociate E ditor

Camille Romanetti cromanetti@theplanner.ca

G raphic A rtist Matt Riopel, Sergio Szwarcberg S ales info@theplanner.ca C irculation circulation@theplanner.ca C ontributors Jean Banville, Peter de Jager, Marilyn Lazar,

Jeff Mowatt, Barry Siskind

2105, de la Montagne, suite 100 Montreal, Québec H3G 1Z8 Telephone: (514) 849-6841 poste 315 Fax: (514) 284-2282 Your comments are appreciated: info@theplanner.ca

The Planner is published ten times a year. Poste-publication No. 40934013 The Planner uses 30% recycled post-consumer paper.

*Canadian Coat of Arms motto “From sea to sea” We acknowledge the financial support of the

Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.

www.theplanner.ca | May 2011 | ThePLANNER 3

trade shows

Setting Goals and Objectives That Focus, Motivate and Stimulate your Trade Show Program It has often been said that the secret to exhibit success lies in its focus. All too often exhibitors either try to accomplish too much from their exhibitions or their goals are vague at best. Focus: The place to start is by asking “What am I expecting my exhibit to accomplish.” Your list might include generating quality leads, engaging customers or reinforcing your brand. In fact there are over one hundred possible goals for your show participation. This first step will help you eliminate those objectives that are of little importance to your business. You now have a short-list of five or six objectives that make your trade show investment worth-while.

he trick to getting your trade show program off on the right foot is to spend time well before you take any other steps to decide exactly what you want your exhibit to accomplish and how you will measure your results. But, setting objectives goes beyond the obvious need for a method of measuring results. Well thought-out goals help motivate those whose time, expertise and support is necessary for a successful exhibit program. These goals are also necessary for creative solution-finding, a crucial part of the strategic plan that is more often than not hindered by shrinking budgets. 4

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The next step is to ask, “Which of my short-list goals will justify the time, energy and resources I will need to make them a reality?” Now you cull the list attempting to find your bottomline by narrowing down your choices to one or two at most. This isn’t as easy as it sounds. Often deciding which objectives to eliminate can be as difficult as deciding which to include. The third step is to quantify your objective(s). Worthwhile objectives need to be measureable. Ask yourself, “How will I know if I have accomplished this objective?” If you can’t answer this question then the objective you have chosen is not worth pursuing.

Motivate Exhibition program motivation usually refers to the front-line people who work in the booth. However, there are other people

By Barry Siskind

whose time and talent you will rely on that also need to be motivated. These are the people who work in finance, administration, logistics, and sales and marketing. This represents a lot of people who quite frankly have other things to occupy their time. Taking the time to assist you comes at the expense of their other priorities. However, if you state a clear objective that will demonstrate how the exhibition program complements other organizational priorities, you are in a stronger position to motivate this group and secure the commitment you are looking for.

Stimulate The seeds of creativity are fertilized with clear, measurable and realistic objectives. One of the issues many exhibition managers face is a shrinking budget. While having a clearly stated objective will justify the need for additional resources, often the money is not forthcoming leaving you in the precarious position of having to accomplish more with less. Some exhibit managers faced with this stark reality throw up their hands in an act of surrender which can have a devastating effect on their exhibition program. Others use this opportunity to creatively find solutions to replace the shortage of money. These same managers may reuse existing display materials and find inexpensive alternatives to signs, graphics and eye-catching displays. When you allow your objectives to act as something that will spark the creative juices inherent in us all the results can often be amazing. Focus, motivation and stimulation – three things made possible when you take the time to create well-formed objectives for your exhibit program. If you are not setting objectives now; think about what you might be missing. Barry Siskind is North America’ foremost trade and consumer show expert. Visit his Web site: www.siskindtraining.com or e-mail him at: barry@siskindtraining.com.

planning

industry news

Pulling Power:

who, why, what, when, where and how

Do You Dare? CN Tower Introduces Extreme New Toronto Attraction Canada’s National Tower announced its new extreme attraction: EdgeWalk at the CN Tower. The first of its kind in North America, EdgeWalk is the world’s highest full circle hands-free walk on a 5 ft (1.5 m) wide ledge encircling the top of the CN Tower’s main pod - 356m, (1168 ft , 116 stories) above the ground. This adrenalinfueled experience will allow thrill-seekers to walk the edge of one of the world’s greatest man-made wonders beginning summer 2011.

Maintaining vital attendance levels at your events Increasingly organizers look back with nostalgia to the halcyon days when every seat was full and the problems were more about finding a venue big enough and making sure the chef had prepared enough food to go around. In the cash strapped environment we live in today, attending meetings, conferences and exhibitions has become for many - a luxury they cannot afford, in time or money. So how can you ensure that you attract enough delegates to make your event a success? Firstly, you have to know why a delegate would want to attend. A common mistake is to assume that because the conference has been held for some years it will automatically guarantee a full house. That’s just not enough anymore – you need to have at least three compelling arguments that will cause your target audience to leave their workplace, give up a day or two of their busy schedule and possibly even pay for the privilege.

Timing is everything So what are the arguments for your list? They will usually fall into the broad categories of when, what and where, so let’s consider timing first. Choose your dates with care – avoid clashes with competing events, school holidays or other events. Think about the month - and even specific days of the week - when your audience may have more flexibility. Set your event timing

so people don’t have to get up at 4 a.m. or travel home on busy roads in the Friday afternoon rush. Combining the ‘why’ and ‘what’ means really looking at the rationale for the event. Critically examine your agenda, speakers and programme to appraise their audience pulling power. If the very people you are trying to attract don’t see enough relevance or value in your programme, they won’t bother to sign up. Think about titles for sessions – are they intriguing or challenging? Are your speakers well known in their field or respected opinion leaders? Does your programme contain valuable opportunities for networking or other added value for delegates?

Unique delegate appeal Finally don’t underestimate the ‘where’. An attractive and central venue - especially one with a wow factor - can really help to both differentiate your event from others that may compete and provide that extra attraction that tips the decision to attend. Look for something unusual that provides the facilities you need, and is easy for people to find, travel to and park at. Once you have your list of compelling reasons, an attractive agenda, the right date and a venue that’s guaranteed to pull in the most reluctant participants, make sure you shout loudly about it. No matter how good your event on the day, the actual attendance will depend entirely on people’s perception in advance of what it will be like, so paint a picture for them and make them an offer they can’t refuse.

“We think it’s fitting that Toronto’s newest attraction in 18 years should be at the city’s most defining landmark,” said Mark Laroche, President and CEO, Canada Lands Company, Owner and Operator of the CN Tower. “EdgeWalk is both thrilling and unique and will push visitors to their limits – literally and figuratively. This will be among Toronto’s, if not the world’s, greatest attractions.” Adventure lovers will walk “hands-free” in groups of six to eight, while attached to an overhead safety rail via a trolley and harness system. Trained EdgeWalk guides will encourage visitors to push their personal limits, allowing those who dare to lean back over Toronto, with nothing but air beneath them. Everyone who meets the stipulated requirements (height and weight parameters) will be welcome to experience these breathtaking open-air views of Toronto and Lake Ontario. Every aspect of EdgeWalk, from design, to build, to attraction logistics and operation has been developed with the utmost safety and security in mind. The entire experience will run 1.5 hours, with the walk itself lasting between 20 to 30 minutes. EdgeWalk at the CN Tower will open to the public in summer 2011, with advanced ticket sales beginning by phone in June. www.edgewalkcntower.ca

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comment

hotel news

Walking the talk

while flying high

The reasons for Porter Airlines’ success are both quantitative and qualitative. Here’s another example of an approach that sets them apart.

e all receive more direct mail pieces than we know what to do with. Some of them are even personalized to the recipient and signed by the recognizable name of people in power. But no matter how low a price they offer or how creatively they pursue our business, the pieces all have one thing in common: there is no contact information provided for the influential executive who is supposedly writing to you personally. The clever sales pitch fades as an unintended message comes through: “Here’s what we’re trying to sell but don’t bother us”. So that is why I was so pleasantly surprised 6

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by a recent direct mail piece from Mr. Robert Deluce, CEO of Porter Airlines, which included his phone number on the letterhead. But then why should I be surprised? Ever since its inception, Porter has shown itself to be service-oriented. I take this opportunity to congratulate Mr Deluce, one of the rare corporate leaders who actually walks the talk and fulfills their promise. By the way, Porter didn’t have to sell me - I was already sold on their service. Their direct mail piece is just one more reason to continue patronizing a company that really cares. Thanks Porter - see you at the airport!

Sheraton Invests More Than $100 Million to Upgrade Club Lounges Sheraton Hotels and its owners have invested more than $100 million into upgrading 120 Club Lounges around the world, including flagship properties such as Sheraton Waikiki, Sheraton Denver, Sheraton Centre Toronto, Sheraton Hong Kong, Sheraton Buenos Aires and Sheraton Edinburgh. The enhancement to Sheraton Club Lounges – one of the most popular Sheraton signature amenities – is the final chapter of the brand’s recent $6 billion revitalization effort. In addition, Sheraton Club Lounges brand-wide are now open seven days a week in response to increased demand from premium corporate and leisure guests. As business travelers return to the road en masse, they will find the newest portfolio of Sheraton Club Lounges in the brand’s history. Sheraton Club Lounges are rated as one of the top two benefits of staying at a Sheraton by Starwood Preferred Guest members, who account for half of all Sheraton hotel bookings. Additionally, 50% of Sheraton loyalists like the option of purchasing an upgrade to the Sheraton Club experience, which is available for an average of $75 extra per night. Sheraton boasts a greater percentage of hotels with Club Lounges than its rivals, with the majority offering spectacular views in addition to upgraded Club amenities such as: complimentary breakfast, afternoon hors d’oeuvres, beverage service, flatscreen television, Wi-Fi, a selection of daily newspapers and more. “At a time when our competitors have scaled back their offerings, Sheraton has done the opposite. We decided to invest even further in our global portfolio with significant enhancements to our Club Lounges in order to deliver a higher level of productivity and luxury to our guests, not just on weekdays, but every day of the week,” said Hoyt Harper, Global Brand Leader, Sheraton Hotels & Resorts Worldwide, Inc. “And our timing couldn’t be better. Travel has returned to pre-crisis levels and travelers are once again focused on upgraded amenities and services as key elements of the guest experience.”

planning

What Are The Most Stressful Occupations? Is your job stressful? I’d guess that at least 90% of workers would answer yes. So what is stress? Two lists compiled recently imply that stress is a function of responsibility and high work expectations. The first, from CareerCast, was full of descriptors like long hours, erratic hours, competition, travel, deadlines, public eye, and hazards. Their top ten most stressful jobs:

Business Insider’s list added the criteria of salary as a function of job stress - more salary offsets some of the stress. Their top ten :

1. Commercial pilot 2. Public relations officer 3. Senior corporate executive 4. Photojournalist 5. Newscaster 6. Advertising account executive 7. Architect 8. Stockbroker 9. Emergency medical technician 10. Real estate agent

1. Firefighter 2. Police and patrol officer 3. Corporate Executive 4. Surgeon 5. Commercial Pilot 6. Air Traffic Controller 7. Real estate agent 8. Taxi driver 9. Miner 10. Waiter

The simple realization that you are in control of your life is the foundation of stress management. Managing stress is all about taking charge: of your thoughts, your emotions, your schedule, your environment, and the way you deal with problems. The ultimate goal is a balanced life, with time for work, relationships, relaxation, and fun – plus the resilience to hold up under pressure and meet challenges head on.

f.y.i.

Where do you stand? Three in ten Americans drink alcohol at least once a week Beer, domestic wine and vodka the top three choices Maybe it’s a glass of wine. For some, it might be a beer or a gin and tonic. But whatever the choice is, three in ten Americans, 21 and older (29%) say they drink alcohol at least once a week, including 5% who drink daily and 10% who drink several times a week. One in five Americans 21 or older (20%) says they drink alcohol at least once a month and 15% drink it several times a year. One in five Americans (22%) says they never drink alcohol. Men are more frequent drinkers than women, as almost two in five men (38%) say they drink at least once a week compared to 21% of women. These are some of the results of The Harris Poll of 2,379 adults surveyed online between March 7 and 14, 2011.

www.theplanner.ca | May 2011 | ThePLANNER 7

trends

What’s That? That’s the Future!

By Peter de Jager

The digital fingerprint to the right is called a QR (Quick Response) Code. To make sense of it, you need to have in your possession 1) a Smartphone of some type with 2) camera capability and 3) a ‘QR Scanner’ App (lots of free ones in the various App stores) of some type. If you don’t yet have these tools? This article might just be the thing that forces you to go out and purchase them. I accept no responsibility for your spur of the moment purchase.

f you decide to scan the QR above, then it will take you to some additional information about the author. True, I could have just given you my website URL, http://www. technobility.com, but it’s so much more convenient (once you have the tools) to just point your camera at the digital gobbledegook and have the magic happen. The QR Code was invented in Japan about a decade ago, and is now prevalent throughout Asian society in all types of marketing and informational situations. Why should you care? Because these codes allow you to pack a lot of information, in a variety of formats, into space normally allowing only written text or images. Consider your local LCBO for example. As you walk around the store you see a variety of products. Underneath each product there is usually a label containing the name of the product, the price, and if you’re lucky? A sentence or two describing the product, what if you saw the code on the left instead? Or? What if this QR took you to a short movie about the product, or someone reviewing the product for you? All of this is possible. Note? The same code could be placed into any print advertising produced by the winery – including the wine label itself. QR codes offer us a vast field of possibilities; all we have to do is apply some creative thinking to our new capability. Since The Planner is directed at meeting planners, consider the following observation. Printing conference brochures is costly. There’s always the delicate balance between providing enough information to whet the appetite of the prospective attendee and

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keeping print and mailing costs to a minimum. QR codes enable us to remove all restrictions on the amount, and types, of information we can send to the user and at the same time decrease our print and mail costs to that of a single page. I won’t describe what I have in mind, instead I’ll invite you to scan the code of the right for a sample one page mailer. Here are some other possible applications; 1) Name Badges 2) Business Cards 3) Directions 4) Brochures of all types 5) Print Advertising 6) Replacement instructions for parts 7) Medicine Usage Information 8) Product Labels 9) Survey forms 10) Conference Agendas I’ve kept the best ‘til last. First? The cost to create these codes is about as inexpensive as it can get. It doesn’t cost anything to create a code, and it takes less than a minute to create them whenever you need them. Head to google and search for “QR code generator” for a list of different online utilities. As you browse the results of the search, you’ll discover that the QR codes can store more than just URLs, they can store plaintext, e-mail addresses, and phone numbers. Secondly? If you create a QR in a particular manner, (I use the website GOO.GL for this) then there is an added benefit. Each time the code is scanned, two pieces of information are kept for you. 1) That it WAS scanned, and 2) WHEN it was scanned. This means that if you add a code to some advertising in a magazine, you will know

for perhaps the first time, how many people paid attention to your ad, and when they did so... when the publication hit their desk? A day or a week later? Or perhaps a year from now... One final attempt to get you excited about this technology. The FIAT car company in Italy has pushed the QR Code concept to the extreme. They made a simple observation, ultimately a QR Code scanner is ‘recognizing a pattern’ and then performing some action based upon what it scanned. They then observed that all the traffic signs in Italy represent unique, ‘easily’ recognized patterns... so they came up with a mind blowing marketing campaign. What they did was.... oops... I’ve exceeded my word count – why don’t you scan the code to the right for an explanation of what they did? Peter de Jager is a keynote speaker, writer and consultant focused on Change Management issues. Contact him via www.technobility.com

A Planner variation of

book

i spy with my little eye The terminology used in the children’s guessing game originated in the early 20th century. It remains a common pastime for children - albeit often initiated by adults - to occupy time on long car journeys and the like. One person secretly chooses an object that they can ‘spy with their little eye’ and the others take turns guessing what it might be. The first record of the game that I can find is in The Winnipeg Free Press, December 1937.

r e v i e w

Guilty pleasure… drama in the kitchen. In the Kitchen Monica Ali The future looks rosy for 42-years-old Gabriel Lightfoot. He has turned around a failing restaurant in an old London hotel and secured financial backing to open his own establishment, a lifelong dream. Marriage is in the cards with gorgeous girlfriend Charlie, a jazz singer. Yet the novel’s first sentence signals the crack-up to come. A Ukrainian kitchen porter has been found dead in the restaurant basement…

The Planner hereby introduces our own variation on this game, entitled: “Did you know?”.

Did you know that Sandals… …is celebrating 30 years in business? … will be the first resort company to offer over-the-water suites in the Caribbean, set to debut late next year at Sandals Grande St. Lucian Spa & Beach Resort. These gorgeous, dark timber suites are set right in the ocean on elevated stilts and feature see-through glass floors, overthe-water hammocks, outdoor showers and lit whirlpools. …serves Remy Martin VSOP Cognac and Saint-Remy VSOP & XO Brandy at their resorts.

The School of Essential Ingredients Erica Bauermeister

…has introduced delicious wines and superior wine service standards at all resort locations in partnerships with notable companies such as Beringer Vineyards.

Once a month, on Monday night, eight students gather in Lillian’s restaurant for a cooking class. The students have come to learn the art behind Lillian’s soulful dishes, but it soon becomes clear that each seeks a recipe for something beyond the kitchen. Over time, the paths of students mingle and intertwine, and the essence of Lillian’s cooking expands beyond the restaurant and into the secret corners of their lives. The results are often unexpected - and always delicious.

… is one of the first all-inclusive resorts to be Green Globe certified. Sandals Resorts were one of the first all-inclusive resorts to be Green Globe certified through EarthCheck and continue to work to conserve the natural beauty of the Caribbean through the company’s own strict Earthguard program. Sandals Resorts continues to implement environmentally friendly practices including freshwater and energy conservation, recycling and reuse programs for waste, reducing greenhouse gas emissions and the preservation of delicate ecosystems.

YOUR BEST MEETING EVER. AND THE EASIEST. CREATIVE. DETAILED. COST EFFICIENT. CONSISTENT.

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SINGLE EVENTS OR REGIONAL MEETINGS. NATIONAL CONFERENCES OR PRODUCT LAUNCHES. WE DO IT ALL: TEAM BUILDING TO AWARD GALAS. BIG OR SMALL. RIGHT NOW OR NEXT YEAR. INFO@LUMINUX.CA

WWW.LUMINUX.CA

www.theplanner.ca | May 2011 | ThePLANNER 9

industry news

Vancouver Harbour Flight Centre Now Open After five years of preparation, consultation and construction, Vancouver Harbour Flight Centre (VHFC) seaplane terminal opened for passenger service on May 25th, 2011. VHFC is a world class seaplane terminal designed and built to meet the needs of seaplane operators and the rigorous standards set by VCC that reflect the contemporary aesthetic of Vancouver Harbour and to be an open access facility, bringing a higher level of service and new flight options to business and leisure travellers. VHFC’s first two partner airlines will be offering initial scheduled service from Vancouver Harbour to four destinations: Nanaimo, Tofino, Sechelt and Gabriola Island. Service expansion to additional destinations anticipated shortly includes Victoria, Salt Spring Island and Pender Island. Seair Seaplanes, with 31 years of experience as one of the largest floatplane operators in Canada, will begin scheduled service as of opening day. A second operator will be announced shortly. Peter Clarke, owner of Seair Seaplanes, the second largest float plane company in British Columbia, who has been offering scheduled and charter services out of the Vancouver Airport Seaplane Base for over three decades, says he welcomes the opportunity to also provide scheduled service for passengers from Vancouver Harbour. “I’m proud and excited to come to the VHFC and do business like we’ve wanted to for years. We’re looking forward to providing a frequent, safe, cost effective service out of Vancouver Harbour with our new Cessna Caravan seaplanes. We’re very happy BC Pavilion Corporation, the City of Vancouver, and the Provincial Government decided to make this an open, public facility,” said Clarke.

Commute length linked to job satisfaction Lengthy commutes to and from work have a major influence on how people feel about their jobs, according to a new survey. More than one-third of workers said they weighed their commute as a factor before they chose their current job, and fifteen per cent said they would switch jobs to have a shorter commute. Nearly half (forty-eight per cent) of workers said commuting has a significant impact on their job satisfaction, according to the online

survey by Harris Interactive, commissioned by Massachusetts-based Workforce Institute. Four per cent said they had actually called in sick because they couldn’t face the trek to the office. Eighty-three per cent of the workers questioned said they drove to work alone, while only nine per cent used a carpool. Eleven per cent said they opted for public transit and ten per cent said they walked to work. Some respondents used more than one mode of transport.

In praise of the support staff A third of Canadian managers admit they aren’t giving their administrative staff enough pats on the back, a survey by staffing service Office Team has found. While 58 percent of the 300 senior managers said they recognize administrative staff for a job well done, 33 per cent said their support people consistently fail to get the recognition they deserve. Only 2 per cent said they thought their support staff received too much praise, the survey found. Among the things managers said their companies do to show appreciation for administrative staff are hosting thank-you celebrations or luncheons, giving annual gift cards or flowers and issuing praise during staff meetings.

Team Work: a basic definition A team is a group of people, but a group of people is not necessarily a team. A team is a group of people working together towards a common goal. So, if a team is a group of people working towards a common goal, team building is the process of empowering those people to reach their goal. In simple terms, the stages involved in team building are: • To clarify the collective goals • To identify the inhibitors that prevent the goals from being reach and removing them • To put in place enablers that assist the team • To measure and monitor progress, to ensure the goals are achieved

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The

.y.i.

travel

UPCOMING

U.S. air passengers to get “bumped” bonus

EVENTS

June 2, 2011 - $ CSAE/MPI. 7th Annual Golf Tournament. The Meadows Golf Course, Winnipeg, MB. www.csae.com

Under a new federal rule, U.S. airline passengers can collect $1,300 (U.S.) when they are forced to give up their seat on an overbooked flight - a 63-per-cent increase. Additionally, foreign carriers must release passengers from their aircraft if stuck at U.S. airports within four hours or face fines as high as $27,500. Airlines must also refund luggage fees if bags are lost, under the regulation issued by the U.S. Transportation Department. “Airline passengers have a right to be treated fairly”, Transportation Secretary Ray LaHood said in a statement. The rule affects foreign carriers and domestic airlines. The action is a victory for consumer advocates.

June 6, 2011 Coupe Tourisme Quebec Cup. 11th Annual Golf Tournament. The Country Club, Woodbridge, ON. June 9, 2011 - $ Meeting Professionals International (MPI). Ottawa Chapter. Summer Bash Dinner & AGM. Strathmere, North Gower, ON. www.mpiottawa.ca

Fewer travellers choosing Canada Fewer travellers visited Canada in February, though there was a rise in the number of Canadian residents visiting other countries, Statistics Canada recently reported. There were 3% fewer trips by foreign residents to Canada compared with January, amounting to 1.9 million visits.

Europe Beckons The European Travel Commission (ETC) has just published its first quarterly report on European Tourism in 2011 - Trends & Prospects. Here is a brief overview: • Destination and industry data indicate a positive start to 2011. Foreign visitor arrivals were reported higher through the beginning months of the year by most destinations. • Both airline and hotel industry data confirm the continuation of travel growth to Europe, albeit at a more measured pace than experienced during the peak growth period of 2010. • International passenger traffic to Europe

There was a 1.6% decline in travellers from the United States, and 8.7% fewer overseas visitors. The figures are adjusted to account for seasonal variations. Trips by Canadians to other countries were up 0.8% to 4.8 million visits. Four million of those trips were to the United States, up 9% from the month before.

outpaced global growth over the first two months of the year. European airlines also report growth in traffic over the first 14 weeks of 2011, but growth has slowed over recent weeks. • Hotel occupancy has improved further, but appears to have peaked. Average Daily Rates continue to push up across Europe in response to demand. • The overall growth trend is expected to slow in 2011 as comparisons are made to stronger performance in 2010 and high energy prices affect both disposable income and transportation costs. • Wage spiral inflation is unlikely in the developed economies as unemployment and spare capacity persist. A considerable rebound is expected on both fronts in 2012.

The full report can be downloaded from ETC’s corporate website under the following link: www.etc-corporate.org/market-intelligence/reports-and-studies.html

June 14, 2011 - $ International Special Events Society (ISES). Toronto Chapter. ISES Toronto Social. Hard Rock Café, Toronto, ON. www.isestoronto.com June 14, 2011 - $ Meeting Professionals International (MPI). Toronto Chapter. Annual Golf Tournament. Royal Woodbine Golf Course, Toronto, ON. www.mpitoronto.org June 20, 2011 - $ Canadian Society of Association Executives (CSAE). Ottawa-Gatineau Chapter. 2011 CSAE Ottawa-Gatineau “9 & Dine” Golf Tournament. Kanata Golf & Country Club, ON. www.csae.com

Public Holidays June 24, 2011 Province of Newfoundland and Labrador Discovery Day June 24, 2011 Province of Quebec St. Jean Baptiste day July 1st – National Canada Day

www.theplanner.ca | May 2011 | ThePLANNER 11

c o m m u n i c at i o n

By Jeff Mowatt

Watch your Language The truth about language, diversity, and customer service

f you employ workers whose first language isn’t English, you may have come to regard these individuals as your organization’s greatest resource. They are hard working, appreciative, and utterly reliable. Unfortunately, these same workers may also be your organization’s greatest vulnerability. Employees whose English isn’t proficient may be unintentionally straining relationships with your customers. Simply put, if customers can’t easily understand your employees, they will take their business elsewhere; to a place where they won’t have to work so hard to spend their money. That’s why when organizations bring me in to do customer service training seminars for their team members, we occasionally need to address some of the language issues. Feel free to pass these tips to your team members...

If English is your Second Language The locals are friendly As a foreign-born person now working in Canada or the USA, you may have experienced some local customers being impatient or rude. You might possibly interpret this as bigotry or racism, when in most cases it isn’t. More likely, if your English skills (or in Quebec, your French language skills) aren’t proficient, then chances are, that’s the main reason customer are being less than friendly. So, let’s talk about English language skills. Don’t stop improving The fact that your employer hired you indicates that you already have a basic understanding of the English language. However, a basic understanding is only the beginning.

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The

You need to know the language well enough to clearly understand requests from customers, coworkers, and supervisors. And you need to speak English fluently enough to be easily understood by others. When it comes to improving your English, you’ll get the fastest results by enrolling in courses on English as a second language (ESL). These programs are widely available through community colleges and other providers. As for the cost, it is money well spent. By improving your English as quickly as possible, you make yourself available for jobs that involve greater interactions with customers. These are the kinds of jobs that typically bringin more income. In other words, you are not saving yourself or your family any money whatsoever by choosing not to invest in language lessons. To get the greatest return on that investment you’ll also need to practice. When to speak English No matter how many courses you take, your English will not improve unless you actually practice speaking-it. The perfect place to do this is at work. Even if your workplace has lots of people who speak the same language other than English, take the opportunity to practice speaking English. What’s not appropriate is speaking your first language with a co-worker, then suddenly becoming silent when a customer approaches.

That can be perceived to be rude. It makes customers feel like they are not welcome; as though they are invading a private party. As LL Bean said, “Customers are not interruptions to your work; they are the purpose of your work.” To avoid creating these ill feelings, make it a habit to speak English: a) during your working hours and b) in any location where customers have access. If you are on a break and in a location that’s designated for “employees only”, then you might choose to speak your first language with a coworker. Keep in mind though, that the more you practice speaking English – even during breaks - the easier it becomes. Plus, you and your coworkers can help each other to improve. Your golden opportunity Bottom line - your job is more than a just wage; it’s an opportunity. It’s an opportunity to help yourself and your family. It’s an opportunity to build community. And, it’s an opportunity to master a new set of skills. One way to make the most of this opportunity is to focus on practicing and improving your English. Good luck! Customer service strategist and certified professional speaker Jeff Mowatt has been working on improving his French for decades. To order a copy of his book Influence with Ease or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com or call toll free: 1-800-JMowatt (566-9288).

industry news

AAA Five Diamond Award We know how generals earn their stars - ever wonder about businesses?

he AAA Five Diamond Award is the highest level of the AAA Diamond Ratings System for restaurants and lodgings administered by AAA (formally known as the American Automobile Association). In 2010, only .28 percent of the 58,000 AAA/ CAA approved lodgings and restaurants (31,000 lodgings and 27,000 restaurants) received the prestigious designation. All properties must first meet AAA’s basic requirements before being evaluated by one of AAA’s inspectors. Once evaluated, a rating of one to five diamonds is assigned, based on lodging and restaurant published guidelines for facilities,

amenities and service. AAA began in 1902 as a federation of independent motor clubs. In 1937, the first AAA representatives were hired to inspect lodgings and restaurants. In 1963, AAA began assigning ratings ranging from ‘good’ to ‘outstanding’. In 1977 – AAA’s 75th (diamond) anniversary – the ratings became known as the AAA Diamond Ratings System for lodgings. Restaurants began earning diamonds in 1989. The AAA Five Diamond award is similar to a five-star rating on a hotel. However, AAA chose to use diamonds instead of stars. It is also similar to the International Star Diamond Award that the American Academy of Hospitality Sciences issues to hotels, restaurants, and other industries.

Quick money $aving idea The oldest form of transaction in the world – Barter How can barter help you? Well by joining a barter club, such as Itex or Barter Network, you can barter things you no longer need or use. For example if you’re concerned about the environment, barter is a great way to recycle, anything from older computers, printers and photocopiers to vehicles. And what can you get in return - you name it from - audio visual services with companies such as CCR to venues such as Le Jardin, both are members of Barter Network. Barter will open new possibilities and ideas that you may never have considered. www.barternetwork.ca www.itex.com

New Stars in Michelin France 2011 Red Guide

Rocky Mountaineer offers travelling boardrooms

For 2011, Michelin France Hotels and Restaurants Red Guide awarded stars to 571 restaurants in France. Only 25 French restaurants (10 in Paris) were awarded the exclusive three stars.

Rocky Mountaineer is offering fully-customizable “travelling boardrooms” for meetings and incentive programs to combine business with pleasure onboard its trains between Vancouver and the Canadian Rockies.

Michelin released details of restaurant and hotel awards for its latest Hotel and Restaurant guide. For 2011, 571 French restaurants were awarded stars, of which 51 are new. The number of three-star restaurants in France was reduced by one to 25, two-star restaurants to 76, while one-star restaurants increased to 470. The Michelin France 2011 red guide is now on sale. The guide describes 3,970 hotels and 3,419 restaurants in various price classes – or comfort classes, as Michelin prefers to describe the distinctions. For travellers and gourmets interested only in the French capital, a separate Michelin Paris 2011 red guide is also available. Although much of the hype surrounding the release of Michelin guides centres on the famous star awards for top restaurants, Michelin red guides are often more useful for finding good but less expensive restaurants and hotels. The Michelin France 2011 Hotels & Restaurant guide lists over 600 BiB Gourmand restaurants serving excellent food at reasonable prices. Also useful is the 255 B&Bs where a couple can stay overnight and enjoy breakfast for less than €75 (or less than €90 in major cities).

.y.i.

Rocky Mountaineer’s bilevel dome coaches offer luxurious surroundings and panoramic views of the passing landscape while an exclusive parlour car equipped with LCD screens and boardroom tables give corporate guests a working environment in which to conduct business meetings onboard. Meeting planners can customize the onboard event with cocktail receptions and head rests with company logos as well as tailor-made itinerary options for excursions and activities. Itineraries may include a variety of destinations such as Vancouver and Whistler, BC or Jasper and Banff, Alberta. www.rockymountaineer.com

www.theplanner.ca | May 2011 | ThePLANNER 13

Canadian Lodging Outlook for March 2011 according to HVS.com March 2011

Occupancy

rate

(%)

Average Room Rates ($CAD)

2011

2010

2011

2010

Montreal

57,6%

54,2%

$126,11

$120,94

Toronto

65,9%

63,4%

$140,69

$133,39

Vancouver

61,2%

60,4%

$126,84

$135,35

Alberta

61,5%

58,4%

$130,80

$128,77

British Columbia

57,0%

57,3%

$126,00

$136,79

Manitoba

63,4%

64,1%

$110,49

$108,37

New Brunswick

51,7%

51,4%

$109,00

$107,77

Newfoundland

62,1%

58,2%

$119,32

$114,39

Nova Scotia

58,2%

60,0%

$110,82

$114,13

Ontario

57,3%

54,9%

$122,92

$119,46

Prince Edward Island

35,1%

38,9%

$84,14

$87,50

Quebec

55,3%

53,4%

$125,48

$121,88

Saskatchewan

69,1%

70,5%

$121,79

$119,63

Yukon

66,4%

67,7%

$99,15

$98,06

58,1%

56,5%

$124,02

$123,54

Provinces

territory

Canada

March 2011 Year-to-Date

Occupancy

rate

(%)

Average Room Rates ($CAD)

2011

2010

2011

2010

Montreal

53,1%

49,2%

$124,13

$120,70

Toronto

61,7%

59,4%

$132,51

$127,30

Vancouver

55,0%

65,4%

$125,64

$176,48

Alberta

56,1%

52,9%

$128,14

$128,42

British Columbia

51,6%

57,4%

$128,13

$171,10

Manitoba

58,3%

59,0%

$110,54

$107,81

New Brunswick

46,5%

45,9%

$108,12

$106,36

Newfoundland

55,0%

55,1%

$118,92

$113,87

Nova Scotia

51,9%

49,5%

$112,75

$109,37

Northwest Territories

65,5%

59,4%

$139,91

$143,75

Ontario

53,6%

51,0%

$119,50

$117,25

Prince Edward Island

40,3%

37,0%

$87,93

$87,30

Quebec

52,8%

50,5%

$125,55

$122,37

Saskatchewan

62,8%

64,7%

$121,05

$118,87

Yukon

60,4%

57,5%

$98,56

$95,74

53,8%

52,8%

$122,54

$129,03

Provinces

territory

Canada 14

PLANNER | May 2011 | www.theplanner.ca

The

.i.

Bed Bug Alert Monitoring Device Creates Buzz in Las Vegas! It’s the news people have been waiting to hear: you CAN have bedbug peace of mind. Last week, Bird-X introduced “Bed Bug Alert” at the National Hardware Show in Las Vegas, sparking an immediate and sensational level of interest from vendors, attendees and media personnel. Bed Bug Alert is a clear, safe, rigid plastic bedbug monitoring device-about the size of a business card-that slips under the mattress or into other tight spaces where bedbugs are suspected. A special gel inside the device, containing human pheromones, attracts and traps bedbugs if they are present, alerting you to the problem before it’s too late. Bed Bug Alert is the first and only product of its kind and is currently patent-pending. It is expected to produce worldwide ramifications for consumers, business owners, and most specifically, travellers. Bedbugs are found pretty much anywhere they can find a human host. They then attach themselves to clothing and other belongings and are (unknowingly) transported to new locations. However, you will now have the power to detect bedbugs in time to prevent bites and infestation, with Bed Bug Alert.

To find out more about Bed Bug Alert: www.bird-x.com/page.html?chapter=0&id=83

Ceiling height

Storage

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

guide

Largest room (sq. ft.)

Legend

venues

Meeting rooms

Type

905

4,725

14’

Yes

Door Access

1,400

10’

Yes

Door access

2,100

—

Yes

5,720

12’

Yes

1,300

12’

Yes

2,950

12’

Yes

4,343

—

Yes

Door Access

6,000

19’

Yes

1,660

Yes

—

Holiday Inn Toronto Brampton Hotel & Conference Centre Contact: Nasir Jamil, 905-799-6307, H

30 Peel Centre Drive, Brampton, ON L6T 4G3 E-mail: sales@hisb.ca, Fax: 905-799-6323 Web: www.holidayinn.com/brampton Description: Located in the heart of Bramalea City Centre, close to Pearson International Airport. Pleasant meeting and event space, suitable for trade shows and exhibits. Capacity: Reception-500 Banquet-350 Classroom-200 Theatre-500

Monte Carlo Inn Brampton Suites

Contact: Dilian Anguelov, 905-453-5200, 1-877-453-9300 45 Coventry Road, Brampton, ON L6T 4V7 E-mail: danguelov@montecarloinns.com, Fax: 905-453-9500 Web: www.montecarloinns.com Description: Conveniently located in the heart of the Brampton Commercial District, close to from Pearson International Airport, major highways, local restaurants, shopping districts and attractions. Capacity: Reception-150 Banquet-120 Classroom-80 Theatre-150

Sheridan Residence & Conference Centre

Contact: Mike Parente, 905-874-4393 x.7652 7897 McLaughlin Road, Brampton, ON L6Y 5H9 E-mail: mparente@stayrcc.com, Fax: 905-874-4394 Web: www.stayrcc.com/brampton Description: Facilities, services and accommodations to meet all conference needs at highly competitive prices. It is a yearround facility. Capacity: Reception-60 Banquet-40 Classroom-30 Theatre-40

Holiday Inn Burlington Hotel & Conference Centre

Contact: Janice Edworthy, 905-639-4443, 1-888-987-4888 3063 South Service Road, Burlington, ON L7N 3E9 E-mail: janice.edworthy@whg.com, Fax: 905-333-4033 Web: www.hiburlington.ca Description: Two newly renovated ballrooms. 20,000 sq. ft. of versatile function rooms with natural lighting and all are pillar free. Short walk to shopping and restaurants. Capacity: Reception-550 Banquet-400 Classroom-300 Theatre-550

Langdon Hall Country House Hotel & Spa

Contact: Kate Mackay, 519-624-3203, 1-800-268-1898 1 Langdon Drive, Cambridge, ON N3H 4R8 E-mail: kmackay@langdonhall.ca, Fax: 519-624-3206 Web: www.langdonhall.ca Description: Relais & Châteaux offers a 200-acre property. Five-diamond, award winning restaurant and full service spa. For groups of 50 and smaller. Capacity: Reception-120 Banquet-72 Classroom-50 Theatre-75

Holiday Inn Fort Erie

Contact: Rowena Prudente, 905-871-8333, 1-888-269-5550 1485 Garrison Road, Fort Erie, ON L2A 1P8 E-mail: gm.holidayinn@cogeco.net, Fax: 905-508-4228 Web: www.ichotelsgroup.com Description: The hotel features a wellness centre and atrium spa. It has a 10,000 sq. ft. conference centre featuring a ballroom and eight meeting rooms. High-speed wireless Internet access and business centre. Capacity: Reception-260 Banquet-180 Classroom-100 Theatre-260

Courtyard by Marriott Hamilton

Contact: Marilyn Frame, 905-383-7772 x.4004, 1-888-236-2427 1224 Upper James Street, Hamilton, ON L9C 3B1 E-mail: m.hajas@concordhotels.com, Fax: 905-383-7895 Web: www.courtyardhamilton.com Description: Largest meeting room is Lancaster Ballroom A & B with maximum meeting space of 3,224 sq ft and maximum seating capacity of 300. Ideal location for meetings and corporate events. Capacity: Reception-300 Banquet-268 Classroom-160 Theatre-300

Crowne Plaza Hotel

Contact: Jodi Sananikone, 905-308-3431, 150 King Street East, Hamilton, ON L8N 1B2 E-mail: jsananikone@cphamilton.com, Fax: 905-528-8638 Web: www.cphamilton.com Description: Fully-equipped meeting rooms with the latest audio-visual equipment available. From finely-appointed boardrooms to larger ballroom space for functions and conferences. Excellent location in downtown Hamilton. Capacity: Reception-350 Banquet-350 Classroom-300 Theatre-500

Mohawk Residence & Conference Centre

Contact: Patricia Alencar 905-385-3200, 1-877-225-8664 245 Fennell Ave. West, Hamilton, ON L9C 7V7 E-mail: mohawk@stayrcc.com, Fax: 905-385-2170 Web: www.stayrcc/hamilton.com Description: A variety of conference services and facilities. Comfortable suite style accommodations and catering services. Located on the Hamilton Mountain. Flexible rates. Capacity: Reception-80 Banquet-60 Classroom-50 Theatre-100

“Before anything else, preparation is the key to success” Alexander Graham Bell www.theplanner.ca | May 2011 | ThePLANNER 19

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

Storage

Legend

Ceiling height

g u i d e Largest room (sq. ft.)

v e n u e s

Meeting rooms

Type

905

5,932

14’

Yes

1,900

12’

—

Yes

Door access

2,400

12’

Yes

—

3,000

11’

Yes

Door access

14,040

22’

Yes

Yes $

Yes

3,944

10’3»

Yes

1,600

8’

Yes

—

1,300

9’

—

2,350

12’

—

Yes

9,120

14’

Yes

Yes $

Yes

Sheraton Hamilton Hotel

Contact: Sales, 905-529-5515, 116 King Street West, Hamilton, ON L8P 4V3 E-mail: sheratonhamilton@sheraton.com, Fax: 905-529-2609 Web: www.sheraton.com/hamilton Description: Nestled between Toronto and Niagara Falls, this is a great location for Southern Ontario explorations or for meetings and conventions. Capacity: Reception-600 Banquet-480 Classroom-320 Theatre-480

Briars Resort and Conference Centre

Contact: Janene Robinson, 905-722-3271, 1-800-465-2376 55 Hedge Road, RR 1, Jackson’s Point, ON L0E 1L0 E-mail: janene@briars.ca, Fax: 905-722-9698 Web: www.briars.ca Description: Located one hour north of Toronto, it has been a refuge of relaxation and hospitality for over 165 years. Includes a challenging 18-hole golf course, conference facilities, a full spa and recreation program. Capacity: Reception-150 Banquet-120 Classroom-90 Theatre-160

Inn On the Twenty

Contact: Grace McQuarrie/Sharon Grenier, 905-562-3581, 3836 Main Street, Jordan, ON L0R 1S0 E-mail: events@innonthetwenty.com, Fax: 905-562-5995 Web: www.innonthetwenty.com Description: Former sugar warehouse, the stylish decor includes a notable art collection and tastefully selected antiques. Marvelous views over Twenty Mile Creek from the restaurant and private banquet room. Capacity: Reception-200 Banquet-140 Classroom-40 Theatre-120

Delta Markham

Contact: Laura Boyden, 905-477-2010, 50 East Valhalla Drive, Markham, ON L0G1M0 E-mail: sales@deltamarkham.com, Fax: 905-477-2026 Web: www.deltamarkham.com Description: The meeting space is well appointed and the staff attentive. Convenient access to downtown Toronto and 30 minutes from Pearson International Airport. Capacity: Reception-350 Banquet-250 Classroom-140 Theatre-300

Hilton Suites Toronto/Markham Conference Centre & Spa

Contact: Sales Department, 905-470-8500, 1-800-593-9223 8500 Warden Avenue, Markham, ON L6G 1A5 E-mail: yyzap-salesadm@hilton.com, Fax: 905-415-7624 Web: www.torontomarkham.hilton.com Description: 45,000 sq. ft. of modern function space, meeting rooms with windows, pillar-free conference centre. A 4-Diamond all-suite hotel. Only 30 minutes from Pearson International Airport and downtown Toronto. Capacity: Reception-1400 Banquet-1200 Classroom-720 Theatre-1400

Holiday Inn Hotel & Suites Toronto-Markham

Contact: Maria Papadakos, 905-307-3042, 1-800-387-3303 7095 Woodbine Avenue, Markham, ON L3R 1A3 E-mail: sales@markham.holiday-inn.com, Fax: 905-474-0312 Web: www.markham.holiday-inn.com Description: Offers conference facilities specializing in hosting corporate meetings. Featuring more than 17,000 sq. ft. of versatile meeting and banquet space. Capacity: Reception-650 Banquet-400 Classroom-200 Theatre-650

Howard Johnson Hotel Toronto-Markham

Contact: Bobbi Raponi, 905-479-5000, 1-877-703-4656 555 Cochrane Drive, Markham, ON L3R 8E3 E-mail: bobbir@hojomarkham.com, Fax: 905-479-1186 Web: www.hojomarkham.com Description: A small, intimate conference facility with full catering services and excellent room accommodations at reasonable prices. Capacity: Reception-70 Banquet-100 Classroom-50 Theatre-100

Monte Carlo Inn Markham H

Contact: Dean Mavrakakis, 905-513-8100, 1-866-513-8100 8900 Woodbine Avenue, Markham, ON L3R 5K6 E-mail: mdean@montecarloinns.com, Fax: 905-513-9100, Web: www.montecarloinns.com Description: Designed to provide guests with the ultimate in luxury, comfort and value. Conveniently situated in the heart of the high-tech capital of Canada and close to three major highways. Capacity: Reception-100 Banquet-64 Classroom-70 Theatre-100

Admiral Inn Mississauga H

Contact: Elizabeth Boyce, 905-403-9777, 2161 North Sheridan Way, Mississauga, ON L5K 1A3 E-mail: mississauga@admiralinn.com, Fax: 905-403-9779, Web: www.admiralinn.com Description: Over 4,300 sq. ft of flexible meeting and convention space. Capacity: Reception-150 Banquet-80 Classroom-80 Theatre-150

Delta Meadowvale Hotel and Conference Centre H

Contact: Kathy Barnett, 905-821-1981, 1-800-422-8238 6750 Mississauga Road, Mississauga, ON L5N 2L3, E-mail: kbarnett@deltahotels.com, Fax: 905-542-6742 Web: www.deltameadowvale.com Description: Recently renovated. Only 15 minutes from Pearson International Airport and 30 minutes from downtown Toronto. Major conference and recreational facilities all on the property. Capacity: Reception-900 Banquet-700 Classroom-460 Theatre-900

PLANNER | May 2011 | www.theplanner.ca

The

Ceiling height

Storage

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

guide

Largest room (sq. ft.)

Legend

venues

Meeting rooms

Type

905

3,024

11’

Yes

1,600

10’

Yes

Door Access

1,700

—

Yes

Door Access

1,300

10’

Yes

Door Access

10,000

18’

Yes

Yes $

Yes

1,206

10’

Yes

Door Access

4,332

14’

Yes $

Yes

16,000

—

Yes $

Door Access

6,320

18’

Yes

Door Access

4,429

14’

Yes

Yes $

Yes

Delta Toronto Airport West H

Contact: Debbie Hastings, 905-624-1144, 5444 Dixie Road, Mississauga, ON L4W 2L2 E-mail: dhastings@deltahotels.com, Fax: 905-206-5925 Web: www.deltahotels.com Description: Recently renovated guestrooms and conference space. Conveniently located in the heart of the airport district. Capacity: Reception-400 Banquet-260 Classroom-180 Theatre-350

Four Points By Sheraton Mississauga Meadowvale

Contact: Glenna Mitchell, 905-858-2424, 2501 Argentia Road, Mississauga, ON L5N 4G8 E-mail: info@fourpointsmeadowvale.com, Fax: 905-821-9821 Web: www.fourpointsmeadowvale.com Description: Recently renovated guestrooms. Space for 10-100 people including state of the art boardrooms and traditional meeting rooms. Capacity: Reception-130 Banquet-110 Classroom-100 Theatre-130

Glenerin Inn

Contact: Faye Kotck, 905-828-6103 x.152, 1695 The Collegeway, Mississauga, ON L5L 3S7 E-mail: sales@glenerininn.com, Fax: 905-828-0891 Web: www.glenerininn.com Description: Conference rooms have expansive windows that open onto surrounding woods or gardens, for a relaxed environment in which to share ideas and be creative. Capacity: Reception-130 Banquet-120 Classroom-80 Theatre-110

Hilton Garden Inn Toronto Mississauga H

Contact: Wendy Turner, 905-890-9110, 1-866-670-3064 100 Traders Boulevard East, Mississauga, ON L4Z 2H7 E-mail: wendy.turner@hilton.com, Fax: 905-890-9050 Web: www.hiltongardeninn.com Description: Located at Hurontario Street and Highway 401, easily accessible. Bright meeting rooms. Capacity: Reception-120 Banquet-100 Classroom-80 Theatre-120

Hilton Toronto Airport Hotel & Suites

Contact: Nicole Desjardins, CMP, 905-678-5424, 5875 Airport Road, Mississauga, ON L4V 1N1 E-mail: nicoledesjardins.young@hilton.com, Fax: 905-677-5073 Web: www.toronto-apt.hilton.com Description: Just 5 minutes by free shuttle from Pearson International Airport to the contemporary Hilton. 26 meeting rooms. Executive Lounge with bar service. Capacity: Reception-900 Banquet-600 Classroom-500 Theatre-900

Holiday Inn Mississauga Toronto West

Contact: Miranda Phillips, 905-890-5700, 1-877-307-6667 100 Britannia Road East, Mississauga, ON L4Z 2G1 E-mail: sales.hitw@whg.com, Fax: 905-568-0868 Web: www.hitorontowest.ca Description: Small meeting specialist centrally located in Mississauga’s Heartland Business District, with flexible, all-inclusive packages. Capacity: Reception-100 Banquet-80 Classroom-50 Theatre-100

Novotel Toronto Mississauga Centre

Contact: Joanne Tea, 905-803-6763, 3670 Hurontario Street, Mississauga, ON L5B 1P3 E-mail: joanne.tea@accor.com, Fax: 905-896-4029 Web: www.novotel-toronto-mississauga.com Description: One of the largest hotels in the heart of Mississauga, with over 11,000 sq. ft. of meeting space. All the attractions and amenities of a downtown property with close proximity to the airport. Capacity: Reception-400 Banquet-280 Classroom-280 Theatre-400

Sheraton Gateway Hotel

Contact: Mike Evans, 905-405-2001, PO Box 3000, Toronto Internation Airport, Mississauga, ON L5P 1C4 E-mail: mike.evans@sheraton.com, Fax: 905-405-4933 Web: www.starwoodhotels.com/sheraton/torontoairport Description: The only hotel located in Toronto’s Pearson International Airport. Quiet, flexible function space, ideal for inbound welcome receptions as well as corporate meetings. Capacity: Reception-300 Banquet-220 Classroom-200 Theatre-300

Waterside Inn, The H

Contact: Toni Frankfurter, 905-891-5661, 15 Stavebank Road South, Mississauga, ON L5G 2T2 E-mail: tfrankfurter@watersideinn.ca, Fax: 905-891-6349, Web: www.watersideinn.ca Description: In the heart of Port Credit, Mississauga’s village on the lake and most affluent area. Only 20 minutes to Pearson International Airport and 30 minutes to downtown Toronto. Capacity: Reception-450 Banquet-300 Classroom-300 Theatre-450

Doubletree Fallsview Resort & Spa by Hilton H

Contact: Robert Orsini, 905-358-3817, 1-800-730-8609 6039 Fallsview Boulevard, Niagara Falls, ON L2G 3V6 E-mail: sales@niagarafallsdoubletree.com, Fax: 905-358-3680, Web: www.niagarafallsdoubletree.com Description: Full service resort hotel, AAA/CAA four-diamond award recipient. Unique relaxed Grand Lodge atmosphere. Ten event rooms for up to 295 persons. Capacity: Reception-296 Banquet-296 Classroom-225 Theatre-400

www.theplanner.ca | May 2011 | ThePLANNER 21

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

Storage

Legend

Ceiling height

g u i d e Largest room (sq. ft.)

v e n u e s

Meeting rooms

Type

905

5,324

9’

—

Yes $

Yes

28,025

17’

Yes

Yes $

Yes

2,160

8’

Yes

5,500

—

Yes

Yes $

Door Access

4,500

10’

Yes

Yes $

Door Access

8,470

14.5’

Yes

Yes $

Yes

14,190

—

Yes

Yes $

Yes

3,080

12’

Yes

Door Access

2,926

—

Yes

1,519

—

Yes

Embassy Suites Hotel

Contact: Shawna Boudreau, 905-356-3600, 1-800-420-6980 6700 Fallsview Boulevard, Niagara Falls, ON L2G 3W6 E-mail: sboudreau@fallsviewgroup.com, Fax: 905-356-0472 Web: www.embassysuitesniagara.com Description: 42 storeys above Niagara Falls, great location for any meeting, banquet or retreat. Over 10,500 sq. ft. of flexible meeting and banquet space, and two-room suites overlooking Niagara Falls. Capacity: Reception-350 Banquet-270 Classroom-240 Theatre-320

Fallsview Casino Resort H

Contact: Delinda Brenzil, 905-371-7545, 1-888-222-3353 6380 Fallsview Boulevard, Niagara Falls, ON L2G 7X5 E-mail: conventionsales@fallsviewcasinoresort.com, Web: www.fallsviewcasinoresort.com Description: Everything you will require for a successful, stimulating and special conference for 15 or 1,500 guests. Capacity: Reception-2500 Banquet-1250 Classroom-1500 Theatre-2500

Great Wolf Lodge

Contact: April Boudreau, 905-353-5612, 1-888-878-1818 3950 Victoria Avenue, Niagara Falls, ON L2E 7M8 E-mail: aboudreau@greatwolfniagara.com, Fax: 905-354-5588 Web: www.greatwolf.com Description: Can accomodate all corporate needs from an office meeting to a national conference. Complimentary teambuilding activities, spa escapes, complete with their own themed waterpark. Capacity: Reception-200 Banquet-170 Classroom-150 Theatre-260

Hilton Niagara Falls

Contact: Mary Ann Quait, 905-353-7124, 6361 Fallsview Boulevard, Niagara Falls, ON L2G 3V9 E-mail: mary.ann.quait@niagarafallshilton.com, Fax: 905-374-6707 Web: www.niagarafalls.hilton.com Description: Overlooking the American and Canadian Falls, directly connected to the Niagara Fallsview Casino Resort and with more than 12,000 sq. ft. of meeting space and a large ballroom. Capacity: Reception-625 Banquet-450 Classroom-450 Theatre-625

Marriott Gateway on the Falls

Contact: Kathy McMurray, 905-374-1077, 1-800-267-8439 6755 Fallsview Boulevard, Niagara Falls, ON L2G 3W7 E-mail: sales@fallsview.com, Fax: 905-374-3715 Web: www.marriottgateway.com Description: Towering 32 stories above the Falls, the 407 room, Four Diamond Mariott has 40, 000 sq. ft. of meeting space. Located directly across from the new Scotiabank Convention Centre and steps away from the Magnificent Niagara Falls. Capacity: Reception-400 Banquet-330 Classroom-270 Theatre-320

Sheraton Fallsview Hotel & Conference Centre

Contact: Rosetta Snell, 905-374-1077, 1-800-267-8439 6755 Fallsview Boulevard, Niagara Falls, ON L2G 3W7 E-mail: sales@fallsview.com, Fax: 905-374-6224 Web: www.fallsview.com Description: Towering 32 stories above the Falls, the 402 room Four-Diamond hotel has 32,000 sq. ft. of meeting space. Within walking distance to the Fallsview Casino and most major attractions. Capacity: Reception-1400 Banquet-700 Classroom-450 Theatre-1000

Sheraton On The Falls

Contact: Sales, 905-374-4445, Box 1012, 5875 Falls Avenue, Niagara Falls, ON L2E 6W7 E-mail: sales@niagarafallshotel.com, Fax: 905-374-9606 Web: www.niagarafallshotels.com Description: Cornerstone of the 20 acre Falls Avenue Entertainment Complex, located within steps of Niagara Falls in the heart of Niagara’s premier Falls view district. Capacity: Reception-2300 Banquet-1500 Classroom-1300 Theatre-1500

Hilton Garden Inn Niagara-on-the-Lake H

Contact: Biljana Susnjara, 905-984-4200, 1-866-777-9877 500 York Road, Niagara-on-the-Lake, ON L0S 1J0 E-mail: biljana.susnjara@hilton.com, Fax: 905-984-4364 Web: www.niagaraonthelake.stayhgi.com Description: Flexible meeting space located in the heart of wine country. Direct access to outdoors. Capacity: Reception-250 Banquet-200 Classroom-140 Theatre-250

Pillar and Post (Vintage Hotels) H

Contact: Sales Office, 905-468-2123, 1-888-669-5566 48 John St., PO Box 1011, Niagara-on-the-Lake, ON L0S 1J0 E-mail: salesinquiry@vintage-hotels.com, Fax: 905-468-8646 Web: www.vintage-hotels.com Description: The Pillar and Post’s 100 Fountain Spa is a 13,000 spa paradise. Capacity: Reception-250 Banquet-216 Classroom-100 Theatre-250

Prince of Wales (Vintage Hotels)

Contact: Sales Office, 905-468-2195, 1-888-669-5566 6 Picton Street, Niagara-on-the-Lake, ON L0S 1J0 E-mail: salesinquiry@vintage-hotels.com, Fax: 905-468-8646 Web: www.vintage-hotels.com Description: Located in the heart of Niagara-on-the-Lake, it’s an oasis of Victorian elegance filled with 21st century comforts. The hotel was named in honour of the future George V’s royal visit in 1901. Capacity: Reception-90 Banquet-80 Classroom-60 Theatre-90

PLANNER | May 2011 | www.theplanner.ca

The

Ceiling height

Storage

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

guide

Largest room (sq. ft.)

Legend

venues

Meeting rooms

Type

905

4,756

10’

Yes

6,042

16’

Yes

2,900

12’

Yes

Door Access

1,300

8’

Yes

Door Access

10,030

16.5’

Yes

3,350

12’

—

Yes

17,000

12.9’

Yes

8,000

20’

—

Yes

—

2,100

—

Queen’s Landing (Vintage Hotels)

Contact: Sales Office, 905-468-2195, 1-888-669-5566 155 Byron Street, Box 1180, Niagara-on-the-Lake, ON L0S 1J0 E-mail: salesinquiry@vintage-hotels.com, Fax: 905-468-8646 Web: www.vintage-hotels.com Description: This spectacular Georgian-style mansion located on the banks of the Niagara River is perfect for everything from family vacations to high-level corporate gatherings. Capacity: Reception-400 Banquet-300 Classroom-250 Theatre-420

White Oaks Conference Resort & Spa

Contact: Julie Lepp, 905-704-5638, 253 Taylor Road, Niagara-on-the-Lake, ON L0S 1J0 E-mail: jlepp@whiteoaksresort.com, Fax: 905-704-5616 Web: www.whiteoaksresort.com Description: Canada’s only Resort Hotel and Spa to be recognized as a member of the very prestigious IACC. Amphitheater with a data port at every seat. Euro-Design 8-hour chairs, exclusive to White Oaks. Capacity: Reception-750 Banquet-580 Classroom-450 Theatre-825

Holiday Inn & Suites Oakville @ Bronte

Contact: Johanna Redmond, 905-847-1000, 1-800-880-3188 2525 Wyecroft Road, Oakville, ON L6L 6P8 E-mail: whg7201s@whg.com, Fax: 905-847-0032 Web: www.hioakvillebronte.ca Description: In picturesque Oakville between Toronto and Niagara Falls. Over 7,000 sq. ft. of meeting space and 144 guestrooms. Adjacent to the Oakville Conference Centre with an additional 20,000 sq. ft. space. Capacity: Reception-300 Banquet-200 Classroom-80 Theatre-140

Monte Carlo Inn Oakville Suites H

Contact: José Altuna, 905-849-9500, 1-877-849-9500 374 South Service Road East, Oakville, ON L6J 2X6 E-mail: jaltuna@montecarloinns.com, Fax: 905-849-6405 Web: www.montecarloinns.com Description: Close to Oakville’s beautiful waterfront with well-appointed rooms. Capacity: Reception-75 Banquet-75 Classroom-50 Theatre-100

Sheraton Parkway Toronto North Hotel H

Contact: Monique Dennison, 905-882-3101, 1-800-668-0101 600 Highway 7 East, Richmond Hill, ON L4B 1B2 E-mail: moniquedennison@sheratonparkway.com, Fax: 905-882-3100 Web: www.sheratonparkway.com Description: 30,000 sq. ft. of flexible function space, $10 million in recently, just off Highway 404 north of Highway 401. Capacity: Reception-1500 Banquet-1000 Classroom-600 Theatre-1200

Four Points By Sheraton St Catharines Niagara Suites

Contact: Elizabeth Simpson, 905-984-8484 x.1819, 1-877-848-3782 3530 Schmon Parkway, St Catharines, ON L2V 4Y6 E-mail: elizabeth.simpson@fourpointsstcatharines.com, Fax: 905-984-6691 Web: www.fourpoints.com/stcatharines Description: In the heart of the Niagara Region, surrounded by world class wineries and renowned golf courses. The only all suites Four Points by Sheraton with 11,000 sq. ft. of function space with natural light. Capacity: Reception-500 Banquet-250 Classroom-180 Theatre-400

Holiday Inn & Suites Parkway Convention Centre

Contact: Adrian Nitsopoulos, 905-688-2324, 1-877-688-2324 327 Ontario St, St Catharines, ON L2R 5L3 E-mail: adrian@heartofniagarahotels.com, Fax: 905-684-6432 Web: www.heartofniagarahotels.com Description: State of the art audio-visual equipment and multi-use staging, all mobile and customizable. Has 4,000 sq. ft. of fully enclosed picturesque glass atrium surrounding its rooms. Capacity: Reception-2000 Banquet-900 Classroom-0 Theatre-2000

Hilton Garden Inn Vaughan

Contact: Alexis Edgar, 905-660-4700, 1-888-269-4115 3201 Highway 7 West, Vaughan, ON L4K 5Z7 E-mail: alexis.edgar@hilton.com, Fax: 905-660-4300 Web: www.torontovaughan.stayhgi.com Description: Offers state-of-the-art light and sound. Located next to great team building attractions, close to all major highways and Pearson International Airport. Capacity: Reception-700 Banquet-600 Classroom-325 Theatre-800

Homewood Suites By Hilton Toronto Vaughan

Contact: Caroline Palo, 905-760-1660 618 Applewood Crescent, Vaughan, ON L4K 4B4 E-mail: caroline.palo@hilton.com, Fax: 905-760-1663 Web: www.torontovaughan.homewoodsuites.com Description: Vaughan’s newest extended stay hotel offers 140 suites and 1 meeting room which can be divided in 2 equal rooms. Complimentary breakfast daily and evening supper Monday-Thursday. Capacity: Reception-130 Banquet-120 Classroom-75 Theatre-100

“The best way to be on time is to simply decide to be on time and to acknowledge that travel and meetings always take more time than originally anticipated.” Mitch Thrower www.theplanner.ca | May 2011 | ThePLANNER 23

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

Storage

Legend

Ceiling height

g u i d e Largest room (sq. ft.)

v e n u e s

Meeting rooms

Type

905

3,600

12’

Yes

Door Access

2,450

25’

Yes

24,485

—

Yes

—

Yes

5,165

15’

—

Yes

3,655

16’

Yes

Yes $

Door Access

12,300

18’

—

Yes

1,500

10’

Yes

7,770

16.5’

Yes

Ancaster Mill M

Contact: Ron Ciancone, 905-648-1827, 548 Old Dundas Road, Ancaster, ON L9G 3J4 E-mail: ron@ancastermill.com, Fax: 905-648-1098, Web: www.ancasteroldmill.com Description: Offering a relaxed country setting within close proximity to the city. As an added feature, walking trails are available through the woods for attendees to use for a revitalizing break. Capacity: Reception-250 Banquet-250 Classroom-120 Theatre-225

Lionhead Golf and Country Club M

Contact: John Dickie, 905-455-8400, 8525 Mississauga Road, Brampton, ON L6Y 0C1 E-mail: sales@kaneffgolf.com, Fax: 905-455-5815 Web: www.golflionhead.com Description: Offers two top-ranked, award-winning golf courses, the Legends and its sister, the Masters. Capacity: Reception-500 Banquet-400 Classroom-0 Theatre-500

Pearson Convention Centre

Contact: Fernando Branco, 905-494-0444, 2638 Steeles Avenue East, Brampton, ON L6T 3L7 E-mail: nancy@pearsonconvention.com, Fax: 905-494-0344 Web: www.pearsonconventioncenter.com Description: Fully equipped with state-of-the art-technology. Flexible meeting and event spaces. Close to all major highways and amenities. Capacity: Reception-2363 Banquet-1883 Classroom-1020 Theatre-2529

Speranza Banquet Hall Ltd

Contact: Sevelino Carnevale, 905-793-3458, 510 Deerhurst Drive, #A, Brampton, ON L6T 5H9 E-mail: info@speranzahall.ca, Fax: 905-793-9301 Web: www.speranzahall.ca Description: Each of the three ballrooms create an elegant and warm ambiance featuring European chandeliers, marble dance floors and Roman-inspired architecture and artwork. Capacity: Reception-2000 Banquet-2000 Classroom-1000 Theatre-2000

Atrium Conference Centre & Restaurants

Contact: Julie Thompson, 905-319-0499, 5420 North Service Road, Burlington, ON L7L6C7 E-mail: info@atriumconferencecentre.com, Fax: 905-319-1266 Web: www.atriumconferencecentre.com Description: For gala affairs to racy fundraisers, banquets guaranteed to be the highlight of any conference. Unique style of French service. Capacity: Reception-450 Banquet-175 Classroom-75 Theatre-300

Burlington Art Centre M

Contact: Lenore Lowe, 905-632-7796 x.305, 1333 Lakeshore Road, Burlington, ON L7S 1A9 E-mail: info@BurlingtonArtCentre.on.ca, Fax: 905-632-0278 Web: www.burlingtonartcentre.on.ca Description: Beautiful open plan and adaptable space adjacent to Lake Ontario and the Boardwalk. Capacity: Reception-200 Banquet-180 Classroom-80 Theatre-200

Burlington Convention Centre

Contact: Luis Azevedo, 905-319-0319, 1120 Burloak Drive, Burlington, ON L7L 6P8 E-mail: luis@burlingtonconventioncentre.ca, Fax: 905-319-3989 Web: www.burlingtonconventioncentre.com Description: An incomparable combination of contemporary elegance and state-of-the art technology backed by a spirit of first-class hospitality, gourmet cuisine and French-style service. Capacity: Reception-1800 Banquet-700 Classroom-1200 Theatre-1500

Springer House

Contact: Victor Petrovski, 905-335-5453, 2373 Dundas Street, Burlington, ON L7R 3X4 E-mail: oldspringerhouse@yahoo.com, Fax: 905-335-0773 Web: www.springerhouse.com Description: New world comfort amid the splendour and serenity of old world charm. 1835 Georgian style home on wooded five-acre lot. Includes ponds, scenic walks and a magnificent view of the Niagara Escarpment. Capacity: Reception-150 Banquet-100 Classroom-80 Theatre-100

Royal Ambassador Event Centre

Contact: Stella Stalteri, 905-584-6868, 15430 Innis Lake Road, Caledon, ON L7C 2Z1 E-mail: stella@royalambassador.ca, Fax: 905-584-0101 Web: www.theroyalambassador.com Description: Less than 30 minutes from Toronto, The Royal Ambassador is a beautifully-appointed facility set within the most tranquil surroundings. Beautiful lake views. Capacity: Reception-550 Banquet-530 Classroom-300 Theatre-950

“When I give a lecture, I accept that people look at their watches, but what I do not tolerate is when they look at it and raise it to their ear to find out if it stopped.” Marcel Achard 24

PLANNER | May 2011 | www.theplanner.ca

The

Ceiling height

Storage

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

guide

Largest room (sq. ft.)

Legend

venues

Meeting rooms

Type

905

—

Yes

2,500

14’

—

Yes

4,644

—

Yes

3,260

40’

Yes

Yes $

Yes

14,500

26’

Yes

117,000

65’

Yes

Yes $

Yes

19,662

25’

Yes

—

Yes

4,200

18’

Yes

Venetian Banquet and Hospitality Centre

Contact: Mary Mete, 905-660-1110, 219 Romina Drive, Concord, ON L4K 4V3 E-mail: marym@thevenetian.ca, Fax: 905-660-1113 Web: www.thevenetian.ca Description: Artistically-designed function space with interesting architectural features. Expandable meeting/banquet room to accommodate all group sizes. Close to the airport and major highways. Capacity: Reception-1200 Banquet-800 Classroom-600 Theatre-800

Copetown Woods Golf Club

Contact: Nicky Noel, 905-627-9268 x. 24, 1-877-267-3696 1430 Concession 2 West, Copetown, ON L0R 1J0 E-mail: nnoel@copetownwoods.com, Fax: 905-627-8815 Web: www.copetownwoods.com Description: Championship golf course and premiere facility catering to all events. Experience the old school charm of the Victorian clubhouse with all modern amenities. Capacity: Reception-200 Banquet-200 Classroom-150 Theatre-150

Casablanca Winery Inn

Contact: Lori Alexander, 905-309-7171, 4 Windward Drive, Grimsby, ON L3M 4E8 E-mail: lori.alexander@casablancawineryinn.com, Fax: 905-309-2327 Web: www.casablancawineryinn.com Description: Has 9,000 sq. ft. of conference and meeting space, private dining rooms, ballrooms and a chapel. For groups from 2 to 300 people. Capacity: Reception-400 Banquet-300 Classroom-170 Theatre-400

Art Gallery of Hamilton M

Contact: Event Department, 905-527-6610 123 King Street West, Hamilton, ON L8P 4S8 E-mail: event@artgalleryofhamilton.com, Fax: 905-577-6940 Web: www.artgalleryofhamilton.com Description: Beautiful surroundings and excellent facilities with flexibility for client to own suppliers. Capacity: Reception-235 Banquet-200 Classroom-100 Theatre-235

Carmen’s Banquet Hall

Contact: Justin Mencfeld, 905-383-4100, 1520 Stonechurch Road East, Hamilton, ON L8W 3P9 E-mail: info@carmens.com, Fax: 905-574-1480 Web: www.carmens.com Description: Luxurious and award-winning venue. Complete décor selection with chair covers, centrepieces and more. Executive chef Martin Kaneve prepares tantalizing cuisine. Capacity: Reception-1350 Banquet-1150 Classroom-800 Theatre-1600

Copps Coliseum M

Contact: Stacey Paul, 905-546-3000 x.4035, 101 York Boulevard, Hamilton, ON L8R 3L4 E-mail: stacey.paul@hamilton.ca, Fax: 905-540-5464 Web: www.hecfi.ca Description: Variety of space options designed to accommodate a broad range of meeting sizes and functional needs. Capacity: Reception-3000 Banquet-2000 Classroom-2000 Theatre-3000

Hamilton Convention Centre

Contact: Stacey Paul, 905-546-3000 x.4035, 1 Summers Lane, Hamilton, ON L8P 4Y2 E-mail: stacey.paul@hamilton.ca, Fax: 905-540-5464 Web: www.hecfi.ca Description: Total exhibition space of 40,000 sq. ft. in a self-contained facility. Excellent location in the heart of Hamilton, close to the Hamilton International airport, with adjacent hotels. Capacity: Reception-1350 Banquet-1350 Classroom-1350 Theatre-1541

Liuna Station Banquet Centre

Contact: Vico Rosatone, 905-525-2410, 360 James Street North, Hamilton, ON L8L 1H5 E-mail: liunastation@liunastation.com, Fax: 905-525-4013 Web: www.liunaevents.com Description: Impressive executive boardroom and meeting rooms. Internet access, data ports and teleconferencing equipment and other equipment available. Centrally located with free secure parking. Capacity: Reception-800 Banquet-800 Classroom-500 Theatre-800

Olympia Catering and Banquet Centre M

Contact: Carmell Ippolito, 905-312-6951, 1162 Barton Street East, Hamilton, ON L8H 2V6 E-mail: carm@grandolympia.ca, Fax: 905-312-9963 Web: www.olympiabanquets.ca Description: Red carpet service and highly trained staff. Recently renovated property providing all required services in-house. Capacity: Reception-500 Banquet-400 Classroom-300 Theatre-550

“Good luck is opportunity meeting preparedness.” Deepak Chopra www.theplanner.ca | May 2011 | ThePLANNER 25

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

Storage

Legend

Ceiling height

g u i d e Largest room (sq. ft.)

v e n u e s

Meeting rooms

Type

905

13,000

14’

Yes

Door Access

5,400

—

Yes

Door Access

3,329

10’

Yes

3,600

22’

Yes

—

50’

Yes

Door Access

4,800

20’’

Yes

—

476

10’

Yes

100,000

35’

Yes

7,220

—

Yes

Renaissance Catering & Special Events Centre

Contact: Domenic De Angelis, 905-560-2500, 2289 Barton Street East, Hamilton, ON L8E 2W8 E-mail: info@renaissancehall.com, Fax: 905-560-7155 Web: www.renaissancehall.com Description: Three decorated banquet ballrooms. Specializing in succulent European dishes that are prepared fresh from scratch. Conveniently located minutes from the QEW and New Red Hill Express Highway. Capacity: Reception-800 Banquet-700 Classroom-350 Theatre-1000

Royal Botanical Gardens

Contact: Pamela Bowen, 905-527-1158 x.273, 680 Plains Road West, Hamilton/Burlington, ON L7T 4H4 E-mail: rentals@rbg.ca, Fax: 905-577-0375 Web: www.rbg.ca Description: Host indoor and outdoor functions in one of southern Ontario’s most idyllic settings in a year-round facility. Several garden options during the summer. Capacity: Reception-450 Banquet-450 Classroom-300 Theatre-450

Kingbridge Conference Centre & Institute

Contact: Melissa Strange, 905-833-6515, 12750 Jane Street, King City, ON L7B 1A3 E-mail: melissa.strange@kingbridgecentre.com, Fax: 905-833-0762 Web: www.kingbridgecentre.com Description: Located minutes north of Toronto on 114 rolling acres, an IACC property designed especially for meetings and conferences. Capacity: Reception-350 Banquet-200 Classroom-140 Theatre-350

Tannery Event Centre

Contact: Kristen Smith, 519-744-1555, 1-800-667-0833 151 Charles Street West, Kitchener, ON N2G 1H6 E-mail: ksmith@bingemans.com, Fax: 519-744-1985 Web: www.bingemans.com/catering/venues/the_tannery.php Description: Located in the technological hub of Kitchener’s Tannery District. Revitalized from a robust mill to a contemporary setting district. Capacity: Reception-250 Banquet-180 Classroom-160 Theatre-250

Angus Glen Golf Club And Conference Centre

Contact: Chantal Headrick, 905-887-0090 x.251, 10080 Kennedy Road, Markham, ON L6C 1N9 E-mail: cheadrick@angusglen.com, Fax: 905-887-9424 Web: www.angusglen.com Description: Some of the most beautiful event rooms in the 905 region. The Great Hall features stained glass ceiling lighting and vaulted ceilings. Capacity: Reception-1200 Banquet-500 Classroom-400 Theatre-600

Markham Museum

Contact: Visitor Services, 905-294-4576, 9350 Highway 48, Markham, ON L3P 3J3 E-mail: museuminfo@markham.ca, Fax: 905-294-1608 Web: www.markhammuseum.ca Description: Four beautifully preserved indoor/outdoor event facilities on 25 acres of parkland. Great facility for a corporate meeting, barbecue, wedding, birthday or family get-together. Capacity: Reception-225 Banquet-225 Classroom-100 Theatre-225

Air Combat Zone

Contact: Steve Bigg, 905-602-4775, 5170 Dixie Road, Suite 101, Mississauga, ON L4W 1E3 E-mail: sbigg@aircombatzone.com, Fax: 905-602-5501 Web: www.aircombatzone.com Description: For something different and incredibly realistic flight simulators and pre-mission training combined with versatile meeting and catering facilities. Capacity: Reception-60 Banquet-28 Classroom-20 Theatre-20

International Centre

Contact: Leslie Bruce, 905-677-6131 x.106, 1-800-567-1199 6900 Airport Road, Mississauga, ON L4V 1E8 E-mail: info@internationalcentre.com, Fax: 905-677-3089 Web: www.internationalcentre.com Description: A 500,000 sq. ft. Trade and Consumer Show facility, Conference Centre including a 17,000 sq. ft. ballroom dividable into a total of 8 sections. Capacity: Reception-3700 Banquet-1700 Classroom-1200 Theatre-2500

Living Arts Centre

Contact: Anne Parker, 905-306-6015, 4141 Living Arts Drive, Mississauga, ON L5B 4B8 E-mail: anne.parker@livingarts.on.ca, Fax: 905-306-6120 Web: www.livingartscentre.ca Description: Conveniently located minutes from Pearson International Airport, this multi-purpose venue offers 210,000 sq. ft. of theatre, meeting room and exhibit space. Complimentary underground parking is available. Capacity: Reception-500 Banquet-370 Classroom-0 Theatre-500

PLANNER | May 2011 | www.theplanner.ca

The

Ceiling height

Storage

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

guide

Largest room (sq. ft.)

Legend

venues

Meeting rooms

Type

905

255,000

20’

Yes

14,000

17’

Yes

—

Yes

Door Access

7,000

20’

—

Yes

12,655

—

Yes

30,000

25.5’

—

Yes

Door Access

12,000

20’

—

Yes $

Yes

82,000

30’

—

Yes

—

1,500

12’

—

Yes

Door Access

Mississauga Convention Centre

Contact: Cliff Silveira, 905-564-1920, 75 Derry Road West, Mississauga, ON L5W 1G3 E-mail: cliff@mississaugaconvention.com, Fax: 905-564-2399 Web: www.mississaugaconvention.com Description: Over 30,000 sq.ft of meeting and exhibit space. Ground level flooring, direct entry loading docks and pillar and obstruction free. Capacity: Reception-2500 Banquet-2080 Classroom-1090 Theatre-2630

Mississauga Grand Banquet & Convention Centre

Contact: Sam Stratigeas, 905-501-0043, 35 Brunel Road, Mississauga, ON L4Z 3E8 E-mail: sales@mississaugagrand.com, Fax: 905-501-0310 Web: www.mississaugagrand.com Description: Convenient location at Hurontario and Highway 401. Parking for 600 cars, within walking distance of three major hotels. Located less than 10 minutes from Pearson International Airport. Capacity: Reception-600 Banquet-500 Classroom-200 Theatre-800

Pavilion Royale

Contact: Tamara Schultz, 905-624-4009, 5165 Dixie Road, Mississauga, ON L4W 4G1 E-mail: tamaras@dynamichospitality.com, Fax: 905-624-4931 Web: www.pavilionroyale.com Description: Reception facility boasting two newly redesigned ballrooms, elegantly appointed with panoramic windows, and luxurious décor. Capacity: Reception-650 Banquet-650 Classroom-250 Theatre-600

Playdium

Contact: Pamela Kerr, 905-273-9000 x.294, 99 Rathburn Road West, Mississauga, ON L5B 4C1 E-mail: pkerr@playdium.com, Fax: 905-273-4222 Web: www.playdium.com Description: Experience the ultimate adventure at Playdium. Live out your fantasies on a variety of arcade games, redemption games, batting cages, go-karts, mini golf and a fully-licensed restaurant. Capacity: Reception-150 Banquet-150 Classroom-80 Theatre-200

Red Rose Convention Centre

Contact: Rui Dias, 905-565-6650, 1233 Derry Road East, Mississauga, ON L5T 1B6 E-mail: rui@redroseconventioncentre.com, Fax: 905-362-0441 Web: www.redroseconventioncentre.com Description: Elegant design and décor combined with state-of-the-art technology and a commitment to high quality and service. Capacity: Reception-1800 Banquet-1200 Classroom-700 Theatre-1800

Canadian Warplane Heritage Museum M

Contact: Cathy McSevney, 905-679-4183, 9280 Airport Road, Mount Hope, ON L0R 1W0 E-mail: catering@warplane.com, Fax: 905-679-4186 Web: www.warplane.com Description: Fabulous museum facility. Possibility of holding a corporate event with vintage aircraft as a backdrop. Capacity: Reception-1400 Banquet-1400 Classroom-1400 Theatre-1400

Dragonfly Nightclub

Contact: Jeff Wojcik, 905-356-4691, 6380 Fallsview Boulevard, Concourse Level, Unit 109, Niagara Falls, ON L2G 7X5 E-mail: jeff@ink-00.com, Fax: 905-356-4692 Web: www.dragonflynightclub.com Description: Classic Asian decor and lavish entertainment amenities. Dragonfly is a bright gem in the crown of Niagara’s nightlife. Capacity: Reception-800 Banquet-175 Classroom-250 Theatre-400

Scotiabank Convention Centre

Contact: Sales, 905-357-6222, 1-888-997-6222 6815 Stanley Avenue, Niagara Falls, ON L2G 3Y9 E-mail: sales@fallsconventions.com, Fax: 905-357-6212 Web: www.fallsconventions.com Description: Recently opened and designed to LEED Silver, 280,000 sq. ft. convention centre located in the Fallsview Tourist district, 5-minute walk to 3,500 hotel rooms and attractions. Capacity: Reception-7000 Banquet-6000 Classroom-5000 Theatre-7000

Château des Charmes

Contact: Erin Hughes, 905-262-4219 x.27, 1025 York Road, Niagara-on-the-Lake, ON L0S 1P0 E-mail: erinh@chateaudescharmes.com, Fax: 905-262-5548 Web: www.chateaudescharmes.com Description: Elegrant and intimate spaces for small or large events, both indoors and outdoors under a semi-permanent tent with interlocking floor. Custom events, wine education and team building activities available. Capacity: Reception-700 Banquet-700 Classroom-60 Theatre-300

www.theplanner.ca | May 2011 | ThePLANNER 27

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

Storage

Legend

Ceiling height

g u i d e Largest room (sq. ft.)

v e n u e s

Meeting rooms

Type

905

—

15’

—

Yes

—

Yes

Door Access

—

Yes

Door Access

—

15’

—

Yes

1,200

8’

Yes

—

2,160

17’

—

Yes

—

Yes

Door Access

3,040

—

Yes

—

10,740

12’

Yes

Door Access

Hillebrand Winery

Contact: Kelly Shannon, 905-468-6504, 1-888-609-4442 1249 Niagara Stone Road, Niagara-on-the-Lake, ON L0S 1J0 E-mail: kelly.shannon@hillebrand.com, Fax: 905-468-1920 Web: www.hillebrand.com Description: Wine Country destination for groups of all sizes. Locally inspired cuisine prepared by Executive Chef Frank Dodd paired with Hillebrand’s premium wines. Capacity: Reception-125 Banquet-125 Classroom-0 Theatre-0

Inniskillin Wines

Contact: Hospitality Sales Manager, 905-468-8056, 1-888-466-4754 1499 Line 3, Niagara-on-the-Lake, ON L0S 1J0 E-mail: corporateevents@inniskillin.com, Fax: 905-468-5355 Web: www.inniskillin.com Description: Winery tours, private lunches and exclusive dinners staged throughout our estate winery and vineyard located along the picturesque Niagara parkway. Capacity: Reception-250 Banquet-80 Classroom-0 Theatre-0

Jackson Triggs Niagara Estate

Contact: Hospitality Sales Manager, 905-468-8056, 2145 Niagara Stone Road, Niagara-on-the-Lake, ON L0S 1J0 E-mail: corporateevents@jacksontriggswinery.com, Fax: 905-468-4673 Web: www.jacksontriggswinery.com Description: Ideal venue for groups up to 250 people year round with larger programs available in the summer in our 500 seat outdoor amphitheatre and adjacent vineyard marquee. Capacity: Reception-250 Banquet-48 Classroom-0 Theatre-500

Peller Estates Winery

Contact: Kelly Shannon, 905-468-6504, 1-888-609-4442 290 John Street East, Niagara-on-the-Lake, ON L0S 1J0 E-mail: kelly.shannon@peller.com, Fax: 905-468-1920 Web: www.peller.com Description: Experience the art of wine and food pairing with wine from Peller Estates Private Reserves and seasonal cuisine prepared by Chef Jason Parson. Offers private rooms overlooking the vineyards or authentic wine cellar for dining. Capacity: Reception-250 Banquet-180 Classroom-0 Theatre-0

Pillitteri Estates Winery M

Contact: Sharlene Platakis, 905-468-3147 x.250, 1696 Niagara Stone Road, RR#2, Niagara-on-the-Lake, ON L0S 1J0 E-mail: winery@pillitteri.com, Fax: 905-468-0389 Web: www.pillitteri.com Description: Offering personalized winery tours and tastings and unique varities of Icewines. Capacity: Reception-60 Banquet-60 Classroom-60 Theatre-60

Stratus Vineyards

Contact: Hayley Bishop, 905-468-1806, 1-866-468-1806 2059 Niagara Stone Road, Niagara-on-the-Lake, ON L0S 1J0 E-mail: hayleybishop@stratuswines.com, Fax: 905-468-0847 Web: www.stratuswines.com Description: Premium, artisanal wine-making practices, sustainability and focus on design. Events at Stratus synergize dynamic chefs, eco-chic spaces and celebrated wines into memorable moments. Capacity: Reception-120 Banquet-50 Classroom-60 Theatre-70

Stonechurch Vineyards

Contact: Tanya Enns, 905-935-3535, 1242 Irvine Road, Niagara-on-the-Lake, ON L0S 1J0 E-mail: admin@stonechurch.com, Fax: 905-646-8892 Web: www.stonechurch.com Description: Stonechurch Vineyards provides a beautiful and affordable location to host your holiday celebration for staff and clients. Capacity: Reception-100 Banquet-100 Classroom-0 Theatre-0

Harbour Lighthouse Banquet and Conference Centre

Contact: Anna Christiansen, 905-827-1315, 2340 Ontario Street, Oakville, ON L6L 6P7 E-mail: anna@harbourbanquet.ca, Fax: 905-827-6582 Web: www.harbourbanquet.ca Description: Situated at Bronte Marina with fabulous lake views. Patio open during summer months. Bright open plan atmosphere and flexible meeting space. Capacity: Reception-300 Banquet-220 Classroom-100 Theatre-300

Oakville Conference Centre M

Contact: Zorka Kosic, 905-618-7510, 2515 Wyecroft Road, Oakville, ON L6L 6P8 E-mail: events@oakvilleconference.com, Fax: 905-847-0032 Web: www.oakvilleconference.com Description: Conveniently located banquet facility, the largest in Oakville, midway between Toronto and Niagara Falls. Capacity: Reception-1200 Banquet-825 Classroom-450 Theatre-1050

“Nothing makes me more productive than the last minute.” 28

PLANNER | May 2011 | www.theplanner.ca

The

Ceiling height

Storage

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

guide

Largest room (sq. ft.)

Legend

venues

Meeting rooms

Type

905

8,300

18’

Yes

3,990

12’

Yes

Door Access

4,000

17’

—

Yes

Door Access

—

Yes

Door Access

2,500

12’

—

Yes

—

Yes

—

Yes

Door Access

—

Yes

Yes $

Yes

15,400

20’

Yes

Operating Engineers Banquet Hall and Conference Centre

Contact: Michele Dawson, 905-465-4358, 2245 Speers Road, Oakville, ON L6L 6X8 E-mail: mdawson@oebanquet.com, Fax: 905-465-4345 Web: www.oebanquet.com Description: State of the art meeting rooms at competitive rates. Professionally designed in an abundance of natural light. Easy highway access. Close to hotels and Go train. Capacity: Reception-450 Banquet-500 Classroom-384 Theatre-700

Otello’s Banquet Hall

Contact: Remo Laquinto, 905-849-6416, 2273 Royal Windsor Drive, Oakville, ON L6J 7X8 E-mail: office@otellos.com, Fax: 905-849-5816 Web: www.otellos.com Description: Close to QEW and 401/403. Pleasant décor, excellent food and service. Main ballroom dividable for smaller groups or separate meeting/dining areas. Capacity: Reception-400 Banquet-300 Classroom-220 Theatre-300

Octaviens Banquet Halls and conference Center

Contact: Carol Cavallari, 905-434-1444, 559 Bloor Street West, Oshawa, ON L1J 5Y6 E-mail: carol@octaviens.ca, Fax: 905-436-2327 Web: www.octaviens.ca Description: Unique octagonal shape for each equal-sized room, with panaramic floor to ceiling windows. Free parking, LCD hook-ups, retractable screen and sound system. Capacity: Reception-350 Banquet-275 Classroom-175 Theatre-400

Hernder Estate Wines

Contact: Angel Fuscerruli, 905-684-3300, 1607 8th Avenue, St Catharines, ON L2R 6P7 E-mail: angel@hernder.com, Fax: Web: www.hernder.com Description: Offers an excellent selection of fine VQA wines as well as an outstanding array of foods, An outstanding Canadian winery site. Capacity: Reception-350 Banquet-300 Classroom-0 Theatre-350

Rockway Glen Golf Course & Estate Winery M

Contact: Shelley Traver, 905-641-1030, 1-877-ROCKWAY 3290 Ninth Street, St Catharines, ON L2R 6P7 E-mail: straver@rockwayglen.com, Fax: 905-641-2031 Web: www.rockwayglen.com Description: Golf course with winery onsite, suitable for weddings, special and corporate events. Capacity: Reception-300 Banquet-200 Classroom-150 Theatre-225

Liuna Gardens Banquet Centre

Contact: Robert Visca, 905-643-3117, 1-866-331-3875 526 Winona Road North, Stoney Creek, ON L8E 5E9 E-mail: liunagardens@liunagardens.com, Fax: 905-643-4478 Web: www.liunagardens.com Description: Destination of choice for corporate events. Mid-way between Fort Eric and Toronto, minutes away from Hamilton and St. Catharines. Capacity: Reception-600 Banquet-400 Classroom-200 Theatre-400

Cineplex Entertainment - numerous locations

Contact: Corporate Sales Manager, 1-800-313-4461 1303 Yonge St, Toronto, ON M4T 2Y9 E-mail: corporatesales@cineplex.com, Fax: 416-323-6625 Web: www.cineplex.com Description: Ideal to showcase products/services. Make a lasting impression with employees, suppliers, customers, media in a customized space. Unmatched selection of cinema space in the 905 region. Capacity: Reception-0 Banquet-0 Classroom-0 Theatre-449

Canada’s Wonderland

Contact: Jason Vandenberg, 905-832-7495, 9580 Jane Street, Vaughan, ON L6A 1S6 E-mail: jason.vandenberg@canadaswonderland.com, Fax: 905-832-7499 Web: www.canadaswonderland.com Description: Unmatched venue for team building and entertainment. Rediscover the kid within whilst mixing business with pleasure. Seasonal outdoor activities. Capacity: Reception-1500 Banquet-1500 Classroom-800 Theatre-1000

La Primavera Hospitality & Convention Centre

Contact: Joseph Carnovale, 905-265-8100 x.29, 77 Woodstream Boulevard, Vaughan, ON L4L 7Y6 E-mail: josephc@laprimavera.ca, Fax: 905-265-8101 Web: www.laprimavera.ca Description: Over 15,000 sq. ft. of meeting and exhibit space. 14 km from Pearson International Airport, customization of elements : hall size, lighting, audio-visual systems, menu options for corporate function. Capacity: Reception-1100 Banquet-900 Classroom-540 Theatre-1060

“Of course I don’t look busy...I did it right the first time!” www.theplanner.ca | May 2011 | ThePLANNER 29

Parking

Loading dock

H: Hotel | M: Multi-purpose | R: Restaurant | $: Pay Service | —: Not Available / Not Communicated

Storage

Legend

Ceiling height

g u i d e

Largest room (sq. ft.)

v e n u e s

Meeting rooms

Type

905

12,000

26’

Yes

8,000

11’ to 22’

—

Yes

—

16,896

25’

Yes

1,200

30’

Yes $

Door Access

1,800

16’

Yes

1,500

13’

Yes

Château Le Jardin Conference & Event Venue

Contact: Sandro Calcagno, 905-851-2200, 1-800-533-3009 8440 Highway 27, Vaughan, ON L4L 1A5 E-mail: sandro@lejardin.com, Fax: 905-851-2292 Web: www.lejardin.com Description: Award-winning, French-inspired decor. Large foyers with 30 foot ceilings, beautifully detailed two-way fireplace and walkouts to courtyard space. Ten minutes from Pearson International Airport. Over 600 complimentary ground level parking spots. Capacity: Reception-1800 Banquet-1300 Classroom-700 Theatre-1800

Toscana Banquet and Conference Centre

Contact: Sales & Catering, 905-660-5200, 3201 Highway #7 West, Vaughan, ON L4K 5Z7 E-mail: info@toscanabanquethall.com, Fax: 905-660-4300 Web: www.toscanabanquethall.com Description: A world of elegance awaits you at the Toscana Banquet and Conference Centre, adjacent to the Hilton Garden Inn Toronto/Vaughan. With over 10,000 sq. ft. of banquet and meeting space, Toscana Banquet and Conference Centre can host from 20 – 850 guests, from Weddings to Corporate Galas. Capacity: Reception-800 Banquet-600 Classroom-500 Theatre-800

Paramount

Contact: Kostas Marmaras, 905-326-3000, 222 Rowntree Dairy Road, Woodbridge, ON L4L 9T2 E-mail: paramount@bypeterandpauls.com, Fax: 905-326-3500 Web: www.bypeterandpauls.com Description: From large tradeshows and conferences to meetings and workshops. Strategically located 15 minutes from Pearson International Airport and easy access to all major highways. Capacity: Reception-1737 Banquet-1400 Classroom-1137 Theatre-1650

Spencers

Contact: Leanne Ciancone, 905-633-7494, 1340 Lakeshore Road, Burlington, ON L7S 1B1 E-mail: leanne@spencersatthewaterfront.com, Fax: 905-633-4816 Web: www.spencersatthewaterfront.com Description: Panoramic views of Burlington Bay and Lake Ontario. Weather-friendly 125-seat patio overlooks a summer pond and winter ice rink. Floor-to-ceiling windows throughout. Relaxing interior décor. Capacity: Reception-100 Banquet-100 Classroom-0 Theatre-0

Old Barber House Restaurant

Contact: Victor Petrovski, 905-858-7570, 5155 Mississauga Road, Mississauga, ON L5M 2L9 E-mail: oldbarberhouse@yahoo.com, Fax: Web: www.oldbarberhouse.com Description: Established in 1984 by the owner’s father, the same rich family tradition and passions are continued. Private meeting rooms are available and can accommodate 10 to 150 guests. Capacity: Reception-200 Banquet-150 Classroom-100 Theatre-200

Casa Mia Ristorante

Contact: Domenic Mollica, 905-356-5410, 3518 Portage Road, Niagara Falls, ON L2J 2K4 E-mail: dominic1@bellnet.ca, Fax: 905-356-5419 Web: www.casamiaristorante.com Description: Sleek urban trattoria with delicious Italian cuisine. Complimentary shuttle service to and from Niagara Falls hotels and casinos. Capacity: Reception-150 Banquet-100 Classroom-20 Theatre-40

Today Looks Bright, Tomorrow Looks Brighter Optimism has continued to increase among the world’s finance executives, with three in four (75%) reporting expectations for modest to strong economic expansion over the next twelves months-up from 71% in 2010. As economic recovery takes hold, global

PLANNER | May 2011 | www.theplanner.ca

The

finance executives are increasingly willing to spend on business travel to support growth. More than two in five finance executives (41%) plan to spend more on travel this year, according to the fourth annual American Express/ CFO research Global Business & Spending Monitor. In sharp contrast, just 26% reported plans for more business traval spending in 2010. Busines travel spending has clearly turned a corner from the drastic cuts of years past as companies recognize the connection between

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business travel and revenue growth: • 64% will spend the same or more on business travel in 2011. • One in ten finance executives expect spending to increase by 10% or more • More than one-third (34%) plan to increase spending on meetings with new or potential clients. For the full news release on the survey: about.americanexpress.com/news/ docs/2011x/AmEx_CFO_2011.pdf.