Vol. 12 No. 01 by MERCI

A MONT HLY DI GE S T TO I N F OR M A N D E N L I G H T E N ME E T I N G A N D E V E N T PLANNERS

VOL. 12 - No.1 2014

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WORKING HAND IN HAND TO ATTAIN YOUR GOALS

knows vibrant meetings!

YOU’VE GOT A FRIEND IN TORONTO It’s now called the Eaton Chelsea, Toronto—but it’s the same hotel you’ve always loved! With one difference—we have completed a multi-million dollar function space renovation. From our attentive staff, to a range of accommodations including complimentary in-room Wi-Fi, to Exert fitness centre and pool on Deck 27—Toronto’s Meeting Place is where you’ll find the perfect balance for your event.

Opening Offer: All-inclusive meeting package from $100 per person including complimentary upgrade to hot lunch!

eatonchelsea.com / 1-800-CHELSEA (243-5732) For offer terms and conditions visit eatonchelsea.com

A member of Langham Hospitality Group

In this issue Vol. 12, No 01 05 06

The Editor’s Note Throw Your Performance Metrics Out The Window

Barry Siskind tells us how to set measurable and achievable sales objectives at a trade show.

Poetic Habits

A few poetic thoughts on achieving good habits.

AV On the Road:

Executing the AV for a road show takes careful planning, Ralph Niekamp tells us how.

Ungava Gin , this premium Canadian gin was dubbed “Best in Show” at the recent World Spirits Competition.

In With Gin

2014 Golf & Ski Resort Guide

Can’t wait to hit the green? We’ve got the guide for you!

The Benefits of Cross-Training

Audrey Esar explains how to become a better planner using the principles of cross-training.

Ten Most Valued Hotel Amenities for Business Travellers

Here are the top 10 amenities to attract business travellers.

Calgary Tourism Leads National Growth

How Calgary is leading in spending growth.

Benchmark’s Top five Dining Trends

39 luxury hotels, resorts and restaurants observe the top 5 dining trends.

Travel Info

Get the latest news and gadget ideas for your next voyage.

For your info

MaRS: Where Mind Meets Matter

If you’re looking for somewhere new and exciting for your next event, look no further!

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Note From The Editor CONGRATULATIONS... …to the organizers and participants of the Olympic games, who every four years accomplish incredible logistical and athletic feats. This year’s Olympic games in Sochi welcomed 2800 athletes from 88 countries, competing for 98 medal events. Thirteen thousand journalists and over 120,000 spectators attended. The Canadian team had 221 athletes competing in 14 different sports, and once again they didn’t disappoint us. From women’s hockey and curling, to all the outdoors competitions, and the final event of the games with men’s hockey what a finish! And finally, what can be said about Gilmore Junio, who stepped aside to let teammate Denny Morrison skate the race, as he felt he had a better chance of winning. An astonishing act of selflessness as he wanted what was best for the team.

The Team

Publisher Michel Geoffroy, CMM, mg@theplanner.ca General Director and Editor Laura Bony, lbony@theplanner.ca Marketing and Events Director Amber Jackson, ajackson@theplanner.ca Graphic Artist Matthew Riopel, mriopel@theplanner.ca Circulation Patricia Lemus, circulation@theplanner.ca Communications Lysanne Pelletier, lpelletier@leplanificateur.ca Comments info@leplanificateur.ca

Collaborators Audrey Esar, Marilyn Lazar, Ralph Niekamp, Barry Siskind,

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A monthly digest to inform and enlighten meeting and event planners from coast to coast.

Address 2075 University Street, Suite 1202 Montreal, Quebec H3A 2L1 Telephone 514 849-6841 ext. 315

To planners, the Olympics are an incredible inspiration. And now I formally declare winter over. Happy Spring.

Fax 514 284-2282 The Planner is published nine times a year and mailed to

professional meeting and event organizers across Canada. Post-publication No. 40934013

Michel Geoffroy, CMM Publisher

The views and opinions expressed herein are those of the

individual writers and do not necessarily represent the views and opinions of The Planner or it’s employees.

Une version française de cette publication est disponible sur demande ou au www.leplanificateur.ca

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By Barry Siskind

Throw Your Performance Metrics Out The Window Is the practice of setting measurable and achievable sales objectives at a trade show the most effective way to plan? Think about it. Most exhibitors look to justify the exhibit expense by trying to fit their results into a neat ROI package. There are also exhibitors who acknowledge that their primary rationale for exhibiting is something other than selling. These exhibitors look to justify the expenditure with a ROO calculation which is guesswork at best. So does the quest for immediate measurable results still make sense? Maybe not.

Let’s look at a couple of examples:

1) Zappos.com This wildly successful online seller of shoes believes that if their employees are happy, their enthusiasm will rub off on the people they meet, and if these people are happy, they will buy shoes from Zappos. It’s a pretty simple concept; when everyone is happy everyone wins. In order to ensure that this “happiness in a box” concept is at the heart of their corporate culture, Zappos only wants employees who are connected to the company’s long-term vision. The Zappos’ culture starts with the pre-hire training. Recently, Zappos interviewed to fill 1,200 spots at their call centre. These employees would earn $11.00 per hour and work long hours. Each candidate was asked to submit to a four week training program where they learned the company’s culture, strategy and process. After one week of training, each recruit was offered $2,000 to leave – no questions asked. $2,000 is a lot of money for someone earning $11.00 per hour, yet 97% of recruits turned the offer down. Why? In the Zappos culture, unlike other call centres, there are no metrics on the average time spent on the phone per customer or the amount of the sale. Instead, each call centre employee only has to make sure the customer on the other end of the phone is happy. Zappos is now one of Forbes best companies to work for - and highly profitable. 6

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2) WestJet WestJet started in 1996. Today they fly to 80 destinations with a staff of 8,800 employees. Their mission is to “enrich the lives of everyone in WestJet’s world by providing safe, friendly and affordable air travel”. Notice not one word about profits, loads or numbers of customers. In fact,WestJet’s customers aren’t customers at all; they are “guests”. WestJet’s advertisements focus on two words: “Owners care”. WestJet employees are also stockholders with a keen interest in ensuring their investment in the company is protected. WestJet was designated as a J.D. Power Customer Service Champion and ranked 3rd in Aon Hewitt’s best employers in Canada. In a decade where the entire airline industry teetered on the brink of doom, WestJet thrived.

These two examples show us that when front-line employees understand and embrace their company’s purpose, performance is enhanced. I read a story once about a group of United States senators who were visiting the NASA Center in the sixties and stopped to talk to a man with a broom. They asked about his job and he said, “I’m helping put a man on the moon”. Understanding how employees contribute to their company’s purpose gives each individual power over their actions. People who feel that their work matters understand that the whole organization suffers if they underperform. Perhaps it’s time to step back and look at your corporate big picture and ensure that each member of the organization understands their role. When everyone is working on the same page, setting short-term sales goals based on numbers alone seems a bit short sighted.

Trade show are no longer just a place to sell, they are a venue where buyers and sellers engage in meaningful conversations that lead to both parties being able to meet their own goals. When you view your exhibit investment as an opportunity to engage lots of prospective customers in meaningful dialogue, success will follow. When each member of your staff understands their role and how they can contribute, they feel connected. When your corporate higher purpose becomes ingrained in your culture, you ensure that each of your employees -whether they work on the front lines at a trade show or in the shadows involved in administration or production - understand that they have an important job in ensuring that your organization lands on the moon.

Barry Siskind is North America’s foremost trade and consumer show expert. Visit his Web site: www.siskindtraining.com or e-mail him at: barry@siskindtraining.com

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Tourism

Calgary Tourism Leads National Growth

algary will lead all Canadian cities in spending growth related to overnight visits after seeing a quick 2013 turnaround following the June floods, says the Conference Board of Canada.

“In spite of the flood, our rebound was pretty rapid, and so we were able to kind of turn the message from destruction to recovering to recovered pretty quickly.”

It estimates 2013 overnight visits will reach 3.4 million, a 1.6 percent increase from the previous year, and is predicting a further 4 percent jump in 2014. The board forecast calls for longer term growth of 3.1 per cent in 2015, 3.4 percent in 2016, and 3.3 per cent in 2017, while estimating total spending from overnight visits this year will rise almost 5 per cent to just over $1 billion. A further 6.8 percent increase in spending is expected next year. “It’s been an interesting year. In spite of the flood, our rebound was pretty rapid, and so we were able to kind of turn the message from destruction to recovering to recovered pretty quickly,” said Cindy Ady, chief executive of Tourism Calgary. “So it didn’t have the impact we thought it would have.”

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The conference board report said an increase in hotel rooms and meeting space will help boost overnight visits in 2014, led by higher numbers of overseas visitors and domestic travelers. The report forecast domestic overnight visits to rise by 2.1 per cent this year to 2.8 million and by 3.7 percent in 2014 to 2.9 million. Although overseas overnight stays will drop this year by 0.3 percent to 364 million, that’s expected to climb by 5.7 percent next year to 385 million. At the provincial level, the board’s report forecast overnight visits in Alberta to jump by 3.1 percent in 2014 to 15.8 million with total expenditures to rise by 5.7 percent to $6.3 billion. “If you track the last three or four of these reports, you’ll see one thing that’s consistent: Alberta is either No. 1 or number two in terms of expenditure growth when mapped against the country and Canada as an average. Certainly we must be doing something right,” said Bruce Okabe, chief executive of Travel Alberta.

Poetic habits

“Whatever a planner thinks about continually, to that his mind becomes inclined by force of habit. Abandoning what is unwholesome, you therefore Ought to ponder what is wholesome, for that will bring you advantages in this world and help you win the highest goal (nirvana).”

WHO AM I? I am your constant companion I am your greatest helper or heaviest burden I will push you onward or drag you down to failure. I am completely at your command. Half the things you do you might just as well turn Over to me I will do them-quickly and correctly. I am easily managed-you must be firm with me. Show me exactly how you want something done and, After a few lessons, I will do it automatically. I am the servant of all great people; and, alas of all failures as well. Those who are great, I have made great. Those who are failures, I have made failures. I am not a machine, though I work with all the precision of a machine, plus the intelligence of a person. You may run me for profit or run me for ruin-it makes no difference to me. Take me, train me, be firm with me, and I will Place the world at your feet. Be easy with me and I will destroy you. Who am I? I am Habit…

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Tech Talk

AV ON THE ROAD: Executing the AV for a

The Message is the Medium

road show takes careful

Be clear about the message being delivered. Is this a good news message, a bad news message or good information? Is it a casual breakfast meeting, a training luncheon or a gala event? The staging of the show should match the message. This matching of the AV system to the message can include decisions on whether to use front projection (with dress kits or a simple tripod) or rear projections screens, lighting, walk-in music, podium style and a host of other options.

planning, excellent communication and a balancing act. There are many issues to consider and several ways to deal

Venue Size and Obstacles

with them, depending on

provider. Even if the show

The AV system has to match the room size. This goes for the number of people attending the presentation. If one location expects 400 attendees and another location expects 45 attendees, it is reasonable that the AV system should reflect these differences. A standard room staging plan is great, but one-size does not always fit all. Diagrams of a room can be a great help when considering booking it for a show, and photos of the room are invaluable in seeing objects that are not listed on the room layout diagrams. I remember setting up the AV for a presentation from a former Prime Minister. We were told to set up exactly as diagrammed. The event planner walked into the room two hours before the doors opened and was surprised that the ballroom chandelier blocked the view of the rear screen and even the view of the Prime Minister at the podium. The venue did not want it removed, but there was no choice. We took apart the chandelier block by block and thankfully re-installed it perfectly! Photos are also great at identifying potential issues such as windows and bulkheads.

does not include the AV

Who is the Audience?

contacts location, they are

The room staging should also match the audience. Is this an invite only event, a captive internal audience, or is it open to the general public?

the experience and comfort level of the event planner. The first decision is about who will help to plan and organize the road show. If the organizationâ&#x20AC;&#x2122;s event planner does not have extensive experience with road shows, he or she is well advised to solicit help from their trusted AV

a valuable resource. 10

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Who is Delivering the Message?

Will the same individuals be delivering the same presentation at all locations? If the presentations entail the same people, who are experienced in public speaking -delivering the identical presentation at each stop, they can most likely use concise notes to help them deliver the presentation. If some of the individuals change and the presentation is highly scripted, a teleprompter should be considered. Speaker comfort monitors (a video monitor at the foot of the stage in front of the podium) are often used so that the presenter can see displayed slides without having to turn around. This enables them to maintain eye contact with the audience.

Changes As a show travels, the content of the show can evolve and sometimes the AV needs to evolve as well. Maybe the script needs to change as a result of audience feedback or new information. A system must be in place to manage change. If the decision maker travels with the show, then making changes is straightforward. If the decision maker is not on the road with the show, a process needs to be in place. This can be as simple as having the lead technician at each show telephone or email a report immediately after the show.

Ralph Niekamp, Inland AV Saskatoon

General Manager addresses audiovisual

considerations important to event planners.

As a branch manager, Ralph brings a unique perspective, as he is involved in permanent

systems design, integration, and AV rentals applications.

In With Gin! We asked Amber Jackson, our marketing and event director, who worked as a barmaid for 5 years while putting herself through school and who is a gin aficionado to do a taste test of what is now considered the world’s best gin. Here’s her report.

Exciting news for the Gibson, Gimlet and Gin Fizz (all gin based cocktails): there’s a new gin in town, and funny enough, it’s made right here in Canada. Ungava, a term meaning “towards the open water”, is a Canadian Premium dry gin, and was dubbed “Best in Show” at the recent World Spirits Competition. Ungava is characterized as a modern gin as it infuses several floral elements as opposed to the traditional gins that focus on juniper. From the same makers as Pinnacle Ice Cider, the sauce is made on the Northern tip of Quebec, where the climate of the region allows the production of wild rose hips, Arctic blend, cloudberry, Labrador tea, crowberry and of course, juniper. These rare ingredients come together and give Ungava its unique aroma and colour. The gold hued spirit pairs well with tonic, shaken as a classic martini, or simply on the rocks. Described as “floral and spicy with a hint of tart”, its suggested garnish is a piece of grapefruit. Ungava is $35 per bottle and is currently available in Quebec and Alberta. Ungava gin was recently awarded a general listing with the LCBO and should be on shelves starting March 2014. Until then, you can order Ungava through private order with the liquor commissions by contacting them directly. It is also available in Duty Free shops.

For more information on Ungava visit www.ungava-gin.com by email questions@ungava-gin.com To see all products, visit domainepinnacle.com

Planning

The Benefits of Cross-Training By Audrey Esar

As with all careers, once you have mastered a skill, you tend to become the resident specialist, and often, any attempts to cross over into other areas takes you out of your comfort level. Perfect, for that is exactly what you want to feel in order to push yourself to learn and grow professionally, and in the end, become a better planner, manager and leader.

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verspecialization in one particular expertise can lead to concerns in a department or organization where others are so dependent on your one skill or expertise, that should you be out of the office, on site, or even on leave, they will be left scrambling to figure out what to do. Although it can be flattering to think that one is â&#x20AC;&#x153;indispensableâ&#x20AC;?, the reality is that no one really is, and the more you share your knowledge, the better off you and your company will be. A well rounded individual who has absorbed information from all sectors is more marketable and much more desirable. Working in an area that is new to you can offer immense opportunities for new knowledge, and as such, advancement in your career. For example, I have worked with junior planners who have had limited experience in working with larger projects, or incentive programs. Mentoring them through the process and being available to answer questions and brainstorm, allowed them to take on projects that were previously out of their realm of experience, but offered them the opportunity to expand their know-how, and develop new expertise and confidence in their skills. In addition, a Mentor/Mentee relationship, the benefit to the Mentor is that they no longer have to be as involved in the details of the program, and can be freed up to pursue their own new learning opportunities, thus allowing them to develop and expand their horizons.

Planning With a brand new year upon us, now is the time to begin the process of developing your goals and aspirations for the next 12 months. Whether you work on your own, or are part of a team within a company, here are some tips and ideas to develop a course of action: 1. Implement within your company weekly or monthly presentations by those within your department that possess a particular expertise. For example, that planner who always manages to find the perfect venue obviously has a method to her success. What is her strategy? What about the planner who writes that perfect proposal. Where does she find her information, and how does she manage to put it all together so eloquently? 2. Once you have exhausted the capabilities in your department, look outside your section and pull in resources from around the company. Have the accounting department present ideas on developing your budgets or more clearly finalizing your invoices. What can the IT department offer in terms of technology that could increase your efficiencies? Reach further, and meet with a Destination Management Company or Hotel Representative to offer ideas and feedback on how they work so that you can offer your clients even more insight on the workings of the suppliers that you collaborate with. 3. Think about the hobbies or outside interests that you have. Are there any that could be brought into your current position that could provide additional capabilities? If cooking is a passion, chances are, time spent with the food and beverage managers of a frequently used hotel or venue could offer you some terrific insight into how to create the perfect menu, select the appropriate wines or how to calculate the perfect quantity of food without surplus.

4. Volunteer to work on projects that are outside your comfort level. Even if you only participate in a small component, your will be privy to the overall planning process, and as such, will be provided with a great learning opportunity. For example, if you only have ever organized programs at city hotels, working on a cruise ship or at a resort venue will offer you a whole different perspective of the manner of which these events are organized and developed. 5. Follow webinars, read articles and ask questions. Education should be ongoing no matter what level you are in your career, and overspecialization within one area can curtail your advancement. Continue to cross train yourself in a variety of areas to ensure that you remain current. The goal of cross-training, in an organization, is to develop a pool of SMEâ&#x20AC;&#x2122;s, or Subject Matter Experts with a broad and diverse range of subjects that can be called upon. As a result, you have mitigated the risk of being dependant on a single individual. The benefit of cross training for an individual or independent planner is a diverse and more marketable and valuable skill-set Itâ&#x20AC;&#x2122;s a win-win situation for all!

With over 20 years experience, Audrey Esar specializes in meeting planning and event management, customer service, training and coaching as well as site selection. To learn more about how Audrey can help you, she can be contacted via e-mail at AudreyEsar@videotron.ca

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Ten Most Valued Hotel Amenities for Business Travellers Clean rooms and comfortable beds are important, but todayâ&#x20AC;&#x2122;s business travellers want a lot more than that. Here are the top 10 amenities to attract business travellers: 1. Airport Pickup and Drop-off In any city, traffic can be troublesome, and the last thing a business traveler wants to do is meander through city traffic. Road warriors will appreciate airport pickup and drop-off offered by the hotel.

2. Free High- Speed, Wireless Internet Today, one of the most wanted hotel amenities for business travelers is Wi-Fi connectivity. A corporate traveler cannot spend even a single day without having Internet connectivity, even while on vacation. Road warriors need high- speed, wireless Internet connectivity to stay in touch and getting it free of charge is attractive. 14

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3. Gadget Charging Station and Electrical Wall Sockets Corporate travelers never travel without their gadgets - notepads, laptops, smartphones, tablets and iPads. However, in their hurry to catch a flight, many business travelers often forget their chargers. Having a gadget charging station in the hotel room can give such business travelers peace of mind and reduce their stress. Furthermore, business travelers expect hotel rooms to have electrical wall sockets that allow them to plug in their chargers. Hence, having several electrical wall sockets makes it easy and convenient for travelers to charge their gadgets while they go about their normal routine.

4. Full-Service Business Centre A corporate traveler needs many business related services. Hence, a hotel should have a full-fledged business centre including a printer, scanner, copier, fax machine and computers. It is important to keep the centre running round the clock, as business travelers may want to use it at all times of the day and night, especially if they are dealing with partners and associates in other countries. In addition, a centre with IT staff that can be called in case of problems and glitches would be the ultimate icing on the cake!

5. Notebooks, Tablets, Other Gadgets and Vehicle Rental Facilities Corporate travelers do not feel like burdening themselves with equipment. Hence, a hotel that allows business travelers to rent notebooks, tablets and other gadgets is much appreciated. It means that these guests can travel light and still have access to everything they need to fulfill their business obligations. Vehicle rental is another facility that hotels should seriously consider. Vehicles can be chauffeured or self-driven, booked at a desk in the lobby, providing the freedom to travel via automobile during any trip.

6. Meeting/Conference Room with Multimedia Equipment Corporate travelers may require a venue for their meetings and business-related talks. A conference or meeting room with state-of-the-art multimedia equipment ensures this without any complications. Hotels should also consider a dedicated room with equipment such as a flat-screen TV, speakers, microphones, LCD projectors and other audio visual gadgets which allow business-related meetings to flow smoothly and comfortably.

7. Recreational and Entertainment Facilities A typical business traveler is always busy and may not get time to work out. They look for swimming pools and gyms to get their daily dose of physical activity. Some like to use treadmills, while others may prefer doing a few laps before they head out for a meeting. Having a spa is also a good idea, as corporate travelers are often looking for ways to de-stress and re-energize.

8. In-house Restaurant and Mini-Bar Another amenity that a business traveler loves is an in-house restaurant that serves delicious and mouthwatering dishes. Having an in-house restaurant ensures that road warriors can get a break from the bland and insipid fare that is usually served at meetings and conferences, and they can also invite their guests for a business meal. Hotels can offer their business guests complimentary breakfast, and they can be certain that the guests will love returning to the same hotel during the next business trip. Having a mini-bar in the room also makes sense, as many business travelers love to have a drink or two after a long day. It can help them relax, and having a mini-bar in the room means that the tired guest does not have to go the hotel bar for a drink. Alternatively, 24 hours room service can satisfy.

9. Include Necessary Facilities in Business Travellerâ&#x20AC;&#x2122;s Time and Budget Hotels should make it a point to provide all the necessary facilities without hiking up the cost for those facilities and amenities. In fact, providing these amenities should be standard in hotels wishing to attract more corporate travelers. Ensuring that the room has a desk, chair, desk lamp, writing paraphernalia, mini-bar, Wi-Fi, television and electrical wall sockets should be standard in such hotels.

10. 24/7 Housekeeping Finally, the hotel should have housekeeping available around the clock. Business travelers often have meetings and discussions late into the night, and when they return, they may want their clothes ready for the next day, shoes polished, fresh towels, room cleaned or bed turned down. They should be able to get this service at any time of the day (or night). 24/7 housekeeping is a must for hotels that want to attract and retain road warriors as clientele. WWW.THEPLANNER.CA | No. 01 | VOLUME 12 |

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Trends

Benchmark’s Top five Dining Trends Benchmark Hospitality International® is a leading U.S.-based hospitality management company with two distinctive portfolios of properties: Benchmark Resorts & Hotels® and Personal Luxury Resorts & Hotels®. The trends were observed by Benchmark’s executive chefs and culinary experts at the company’s 39 luxury hotels, resorts and restaurants. These range from the luxurious Bardessono in Napa Valley to the landmark Turtle Bay Resort on Oahu’s North Shore, to the extraordinary ONE Bal Harbour Resort & Spa in Miami and the exotic Santa Barbara Beach & Golf Resort, Curacao. “There is nothing more personal than food,” says Executive Chef Victor Scargle of Bardessono Hotel and its acclaimed restaurant, Lucy. “Consumers today have an amazing personal connection with what they put into their bodies. Fresh, local, in season – it’s what every informed consumer looks for.” Chef Scargle continued, “This really isn’t new – it’s what our grandmothers did day after day. They knew exactly what their family dined on as they had grown it in the garden and purchased it from the local butcher. It was fresh, in season, and bursting with flavour.” Mr. Scargle concluded, “Across the nation, this is what consumers want today – not much has changed from grandma’s table!”

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Trends

Dining Trend #1 Chef Crafted! It’s one of the hottest trends in the culinary world, whether smoking, canning, putting up jams and relishes, pickling, or farming. Chefs today are personally creating every component and ingredient in their kitchen for total control over quality and flavour in what they’re serving each evening. Many learned these skills organically at the knee of their grandmothers and are taking these forward into the 21st century culinary experience.

Dining Trend #2 3000 Years of Protein Perfection! The gluten-free, superfood Quinoa is among the top ingredients chefs use this year. It’s no wonder as quinoa is ideal for breakfast as a muesli, or for lunch and dinner as a side dish. The rich protein grain was first domesticated three millennia ago by the Andean peoples. The Incas considered the high protein food to be sacred. And, the United Nations General Assembly declared 2013 as the “International Year of Quinoa!”

Dining Trend #3 Parental Controls! Moms and dads are demanding healthier preparation for traditional children’s menu selections -- grilled over fried for the perennial kids’ favourite, chicken fingers; baked over deep fried for potato “fries” of all varieties; hummus and fresh fruit dips over fat-laden sauces. As any parent knows, breaking kids eating habits is challenging, so they’re making sure these habits are as healthy as possible.

Dining Trend #4 Smoke, anyone? Smoking has been around as a preservative since the first fire was set. But it’s only now that “smoked” has moved out of the smokehouse and into everything else. How about smoked cocktails, smoked olive oils, smoked heavy cream for sauces … or even smoked water? Yes, smoked H2O! And the cooking with tea trend of the last few years has evolved into smoking with coffee and cocoa.

Dining Trend #5 Tell me again, specifically which boat was involved? Guests are becoming increasingly more insistent on knowing the specific origin of food they enjoy, including the waters where their salmon was fished, the name of the boat and its captain. To say “Wild Caught” no longer suffices. In the same vein, guests want to know the history of a restaurant they’re about to dine at, and even of the surrounding region. Dining has become a comprehensive experience, much like a century ago, when the oysters eaten for dinner were observed being gathered that morning in the harbour just beyond, and the restaurant reflected the character of its neighbourhood. Dining today is interactive, with guests peppering the wait staff and chef with questions about sustainability, responsible husbandry, and local, chef-prepared ingredients.

About Benchmark Resorts & Hotels® Benchmark Resorts & Hotels® represents the

finest in lodging, dining, recreational and meeting accommodations. Many are certified by the

International Association of Conference Centers,

the leading professional organization governing the

multi-billion dollar conference center industry on five continents. For additional information visit www.

BenchmarkResortsandHotels.com, On Facebook, visit www.facebook.com/BenchmarkResortsandHotels, or Twitter at www.twitter.com/BenchmarkHotels

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Travel

Info

Congratulations to Quebec City According to the results of the Condé Nast Traveler reader’s choice survey published this month, Québec City has been rated the tenth best tourist destination in the world, the third best in North America and the best in Canada! The magazine’s readership has chosen San Miguel de Allende, Mexico; Florence, Italy and Budapest, Hungary, as the top three destinations in the world. The other Canadian destinations to make the top twenty are Vancouver (13th) and Victoria (17th). Note that four accommodation establishments from the Quebec City region are listed among the 20 best hotels in Eastern Canada: Auberge SaintAntoine (5th), Fairmont Le Château Frontenac (8th), Hôtel 71 (18th) and Hôtel Le Germain-Dominion (20th) For over 25 years, Condé Nast Traveler has been publishing its “world’s top destinations”, based on its readership’s input, in the following categories: cities, islands, hotels, resorts, cruises and airlines. In 2013, over 80 000 people filled out the survey by rating destinations on their culture/sites, friendliness, atmosphere/ambiance, restaurants, lodging and shopping.

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search engine Find out how long it will take to get from your front door to your favourite restaurant in Paris on Rome2Rio.com. The travel search engine (you can find directions to practically anywhere) also reveals the carbon emissions of your journey. It’s a seven-hour direct flight from Toronto to Paris, for instance, but to get specifically from the writer’s home all the way to Le Square Trousseau in the Marais, takes a minimum of 11 hours and 0.953 tonnes CO2e via plane, train, subway and on foot. Air, bus and train routes are tidily displayed with links to airlines websites, including best available rates and flight times. But routings factor in only two hours of wait time at airports and for traffic. So use it as a guideline, but plan to spend longer in transit than what’s estimated.

Latest in-flight technological innovation Gogo unveiled its new Text & Talk technology recently. The new technology leverages Gogo’s in-flight Wi-Fi system to allow passengers to send text messages and make phone calls using their own smartphone much like they do on the ground. To utilize Gogo Text & Talk, passengers will be required to download an App from the Apple App Store or Google Play. Once passengers have the App, they will be able to send and receive text messages in real time from 30,000 feet, while travelling in excess of 500 miles-per-hour. “Gogo Text & Talk is just one more way Gogo is keeping airline passengers connected to their lives on the ground for commercial airlines in the United States,” a spokesperson said. www.aircell.com/gogotexttalk

Tourism to Canada has dropped 20 percent Tourism is one of the world’s fastest-growing businesses, yet the number of international travellers to Canada has declined 20 percent since 2000, according to a report from Deloitte & Touché. Canada’s tourism industry is struggling to compete as the global travel business undergoes unprecedented change. The tourism sector has, unfortunately, gone unrecognized by government to drive growth, says the report, compiled by Deloitte partners Ryan Brain, Tom Peter and Lorrie King, based on Statistics Canada numbers. Tourism employed

600,000 Canadians and represents about two per cent of national GDP; the industry is falling behind in attracting the globe’s emerging travellers. Canada sees only a small share of global international travel arrivals, which passed the one billion mark in 2012, having risen four percent a year over the past 10 years. Canada had 16 million international visitors in 2012, with the largest number from the U.S., Britain, France, Germany and Australia, according to the Canadian Tourism Association. A steep slide in U.S. visitors, in part because of the high Canadian dollar, has meant lower figures. Canada was one of the most popular international

tourist destinations in 1970, second only to Italy; at that time the Canadian dollar was running at par. In fact, in 1974 it reached a historic high of 1.04. So we have to stop saying the Canadian dollar is the reason. Now we’re in eighteenth position, behind countries like Ukraine and Saudi Arabia. The Canadian industry needs to learn to tailor its products to travelllers in order to nab a share of tourism spending, which totaled over $1.1 trillion in 2012, the report said. Deloitte analysis suggests a one percent increase in tourists to Canada generates an $817-million increase in Canadian exports over the following two years.

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Planning

MaRS:

Where Mind Meets Matter By Marilyn Lazar

Whether you’re an automation junkie in search of your next fix, or a technophobe who doesn’t even want to know how cell phones work, MaRS Discovery District is a perfect fit. Admittedly, it would be wasteful - make that impossible - not to use to advantage the miracles that technology has made available and to appreciate the potential yet untapped. And to love the process. All this while admiring the LEED certified buildings at 101 College Street in Toronto. My point for the decidedly un-tech savvy, however, is that if you like your conferences to proceed without a hitch - and who doesn’t - then imagine the peace of mind that comes from knowing the screens will slide smoothly and your devices will sync where the atrium soars. «All at the click of a button,» Allen Gelberg, Director of MaRS Collaboration Centre is fond of saying. So if the idea of state-of-the-art technology makes you feel more scared than satisfied, rest assured that the MaRS team further secures your success with on-site support. Connect clearly with everyone in the room, with your office across town or with clients on another continent. There is a full-service auditorium and an abundance of more intimate spaces for smaller seminars. Breakout sessions can be inside or out, where there is some permanent furniture along with the option of tenting. 20

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ll this sci-fi stuff in an architectural setting that harmoniously marries contemporary with heritage. The buildings are beautiful inside and out. Speaking of marriage, they’ve even held a wedding there. Did I mention there’s underground parking? In fact, it will be possible to drive a vehicle into the building for display purposes. Style and substance in the heart of Toronto. As an example of what happens when you bring the right people together, the aforementioned Gelberg pulls out his iphone while describing an encounter which took place in one of the MaRS rooms; a session between doctors and “nerds” is his tongue in cheek description. During that meeting of the minds, doctors put forward concepts which would enhance their work - a sort of wish list - and science buffs conceived of solutions. In less time than it takes him to finish the story, Gelberg has the punch line in the palm of his hand - literally. He holds his iphone toward me and I can read his pulse on it - an app which came out of this particular encounter. One available platform which may appeal to your clients involves “Clickshare” and allows wireless sharing from a laptop onto a large screen. Furthermore, that screen can subdivide in order to show many participants’ laptops concurrently. No loading necessary, just grab a dongle on your way in. In yet another area, we walk by rooms, labs actually, where individuals and groups are working on their theses, sharing space with other like-minded individuals. Though their projects may be unrelated, there is connection, a conversation and an absolute buzz; the synergy is palpable. Fun stuff. Also exciting. But what does all this have to do with event planners? The MaRS Discovery District is comprised not only of separate towers, but also of distinct concepts. There are offices alongside the labs. MaRS also offers “incubation space” for ideas and the people that spawn them. The units are highly coveted and the tenants must be approved. The other use of space, which I’ll concentrate on for our purposes in this article, is dedicated to meetings and events. It includes entrepreneurs’ internal meetings and conferences where ideas are commercialized.

Gelberg describes a typical week: “At Doors Open Toronto we had 2000 plus people coming through our doors, some 60% of them new visitors to our venue. In the midst of this, we also finalized the requirements for Israel Guide Dogs for the Blind &Eliya, the launch of Bayer Anniversary Tour and Ontario Teachers’ Pension Plan with guest Kathleen Wynne. Then, GE’s Look Ahead Project with the Economist out of New York, The Economic Club with Jean-Luc Butel, International President Baxter Corporation on Building an Innovative Health Care Ecosystem, a Hepatolgy Conference, UHN’s Gallie Day, then their Annual Pearson Day, some meetings for Eli Lilly, along with the launch of LIFEbike...and finally, the President of Chile.” Of course, this involves flying speakers in and all the related attention to detail this entails. Although they run many education related programs, they accommodate social as well, accomplishing a change of atmosphere by adding or “killing” the lighting which is abundant both inside and out. In fact, MaRS brings new meaning to the traditional cue of “Lights. Camera. Action” with lighting effects, banners used as screens, screens seen through windows and cameras that view other rooms. Here’s a professional planner’s perspective: “I really like the versatility of the space and the fact that high tech is already in the facility,” says Karen Garscadden of Karen G Events. “I think that there would be a natural draw for certain companies due to the concept and purpose of the building. I know their list of suppliers well. They do upscale events and I work with them regularly. The fact that they use Special Occasion Permits (SOPs) for alcohol is a great budget saver.” Next, I walk through the area where Al Gore will be speaking. Although normally maxed out at 400, they are expanding to 450 by ordering smaller chairs. I liken the concept to what’s happening to coach passengers on airlines, but at MaRS, they aim to please. Apparently they deliver; over 70% is repeat business. “We don’t advertise,” Gelberg states emphatically. “We put it all into our clients. We make a commitment to the success of the event before we take it on.” They strive to improve with each experience. “We want to learn the way,” he adds, “analyzing the outcome for the sake of that particular client and others that

will follow.” They iron out kinks to minimize disturbance; for example, limiting hours for equipment delivery, then insisting that the wheels on dollies be rubberized to reduce the disturbance caused by reverberation. They work with the type of preferred list that we know and love, from caterers to staffing; the people that we can depend on. Under special circumstances, you might get permission to bring in an outside vendor, but they must qualify. Not surprisingly, there is an emphasis on sustainability which extends to suppliers. It’s somewhat ironic to describe the space at MaRS with these down-to-earth adjectives. In summary, I’d say that whether you want to collaborate or to celebrate, MaRS is out of this world. The MaRS Collaboration Centre offers cuttingedge audiovisual equipment and technologies, including a unique, completely networked audio-video distribution system. Their meeting spaces are equipped with a range of features, including: • Ceiling-mounted projectors • Motorized drop-down screens • Large display screens • Sound systems with wireless microphones • High-resolution cameras • Automated lighting • Teleconferencing • Multi-site video conferencing In addition to the in-room technologies, the MaRS Collaboration Centre offers advanced AV capabilities, including: • Webcasting and archiving • Enhanced stage lighting and lighting concepts • Media broadcast capability (television, cable, satellite and Internet) • Wireless technologies • Recording (audio, video and graphics)

Marilyn Lazar. Independent writer; after graduating from Concordia University in communication studies, she continued her education in travel writing at Ryerson University Toronto and Mediabistro in New York. Marilyn can be reached at Marilyn@marilynlazar.com, marylinlazar.com

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AT THE FOREFRONT:

for your info

TEL AVIV LAUNCHES FREE WIFI CONNECTION IN 80 LOCATIONS

Planners Are Always Asking Planners always tell us that they are looking for something new: something fresh, different and creative. Well here is one idea all planners should pay attention to. Let me first qualify my statement. Top athletes will continuously train to improve or - at the very least - remain at a constant. Although planners aren’t athletes, sometimes their schedule is gruelling enough you would think they were. So for a planner to improve, get new ideas and stay current, he/she must also do a mental form of exercise through reading, attending seminars and going to shows, events and museums. For example, recently the Montreal at the Museum of fine Arts put on an exhibition by Chihuly. It was a WOW - truly breathtaking. Any Montreal planner or visiting planner who didn’t attend the Chihuly exhibition missed out on a festival of colour which was extremely inspiring. Planners should regularly visit museums, as well as attending plays and concerts. Once you see or hear something new, it becomes imprinted in your subconscious; you are no longer the same person as you were when you walked in, although you won’t necessarily realize it. However, at some point in time, you will have an idea which will have stemmed from what you saw or heard in a relaxed moment in a museum or watching a play. So get creative: get out, go places and visit things out of your comfort zone in 2014. It will make you a better planner - we guarantee it.

Fewer “likes” Facebook’s growth in Canada is slowing, according to new research from eMarketer, here are a few facts:

•

16.6 million is the number of Canadians who are active on Facebook at least once a month this year

•

4.9% is the 2012 growth in Canadian Facebook users

•

3.1% is the projected growth in users in 2013

•

2.9% is the projected growth next year

•

48% is the proportion of Canadian population who are Facebook users

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Tel Aviv Mayor Ron Huldai testing the free WiFi connection on Ben Gurion Boulevard Need to send an email while riding a bus? Planners know the importance of staying connected while away on business, on holiday and even in transit. Now, residents and travelers to Tel Aviv can now access free WiFi connections in 80 locations throughout the city as part of a new project initiated by the Tel Aviv Municipality. Voted as one of the «Three Most Innovative Cities in the World» by the Wall Street Journal, Tel Aviv-Jaffa now provides free WiFi access in 80 major locations around the city, including the city’s Mediterranean promenade, Park Hayarkon and Old Jaffa, as well as Dizengoff Square, Hilton Beach and major city streets. Users can access the free WiFi service on a computer, tablet or smart phone with a bandwidth of at least 20 MB. So whether you’re on holiday, in the midst of a destination event on the beach or organizing a conference in the vibrant city hub, you can go about our business without worrying about annoying extra charges appearing on your hotel bill or that of your mobile service provider. Let’s hope the rest of the world follows suit. For more information about tourism to Israel, visit www.goisrael.ca.

OMNIpresent in your planning New decor. New concept. Magestic Reception Rooms with dazzling city views Signature cuisine by Executive Chef Laurent Miot Ideally located in the Heart of the Golden Square Mile

SPRING SPECIAL OFFER Book your first group of the year at the HĂ´tel Omni Mon-Royal for an event held before March 31st, 2014 and receive special rates starting at $129*/night. * This offer is subject to availability. Offer is not valid with any other concessions, offers or discounts.

Call us at 514 284-1110 and mention our special code : OMNI2014.

Hotel Omni Mont-Royal 1050 Sherbrooke Street West Montreal, Quebec H3A 2R6 514 284-1110 â&#x20AC;˘ omnihotels.com/montreal atessier@omnihotels.com

The Guide

Golf & Ski Guide

Search easily and save time! One of the best ways to build strong ties is by participating in outdoor activities. The Planner has therefore, assembled this guide of the most prominent golf and ski resorts across Canada. To save you time, we have compiled and added other criteria such as number of meeting rooms and their capacities for various setups, distance from the airport, number of guest rooms and more. For the ease of reading and locating the venues of interest, venues are classified by province. We hope this guide provides you with a quick overview of what is available, saving you time and trouble normally required to get the same information browsing the web.

LEGEND :

BC = Business Centre, - = Not Available, FC = Fitness Centre, GA = Golf Academy, Y = Yes, N = No, P = Heated indoor pool, PS = Pro Shop, TNH = Total Number of Holes

AIRPORTS :

YEG = Edmonton, AB YHZ = Halifax, NS YKA = Kamloops, BC YLW = Kelowna, BC YOW = Ottawa, ON YPA = Prince Albert, SK YQB = Quebec, QC YQY = Sidney, NS YSJ = Saint John, NB YUL = Montreal, QC YVR = Vancouver, BC YXC = Cranbrook, BC YYC = Calgary, AB YYG = Charlottetown, PE YYJ = Victoria, BC YYZ = Toronto, ON

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Nbr. Suites/ Guest rooms

Restaurant/ Bar/Room Service

Varia

Distance from Airport (Km)

Banff

Fairmont Banff Springs Contact: Sales T: 403 762-6822, 866 662-6060 F: 403 762-5741 405 Spray Avenue, Banff, AB, T1L 1J4 Email: rfp-mtn@fairmont.com Web: www.fairmont.com/banffsprings Description : Unique setting for your Banff meeting, conference, convention, or celebration. Set amid the stunning scenery of Banff National Park, the hotel is styled after a Scottish baronial castle, and its unique blend of opulence and seclusion has been a symbol of Rocky Mountain comfort for more than a century. Capacities: Reception - 1200 Banquet - 1050 School - 975 Theatre - 1500

Yes

768

7/3/Y

P, BC, FC, THN 27

YYC 145 Km

Jasper

Fairmont Jasper Park Lodge Contact: Sales T: 780 852-3301, 866 662-6060 F: 780 852-2120 1 Old Lodge Road, Jasper, AB, T0E 1E0 Email: rfp-mtn@fairmont.com Web: www.fairmont.com/jasper Description: Located in the heart of the Canadian Rockies, resort hotel providing 30,000 square feet of meeting space, excellent service and breathtaking natural beauty. Perfect destination for any conference, seminar or retreat. Delegates at The Fairmont Jasper Park Lodge can enjoy a wealth of activities in and around the hotel. Capacities: Reception - 600 Banquet - 500 School - 500 Theatre - 600

Yes

446

7/2/Y

BC, FC, TNH 18, PS, GA

YEG 350 Km

Cranbrook

St. Eugene Golf Resort & Casino Contact: Pamela Macek T: 250 420-2005, 866 292-2020 F: 250 420-2026 7777 Mission Road, Cranbrook, BC, V1C 7E5 Email: pmacek@steugene.ca Web: www.steugene.ca Description: Nestled between the Purcell and Rocky Mountains, a 4.5-Star resort that offers gourmet dining, world-class golf and casino nightlife. Capacities: Reception - 100 Banquet - 80 School - 72 Theatre - 100

Yes

125

4/2/Y

BC, FC, TNH 18, PS

YXC 7 Km

Kamloops

South Thompson Inn & Conference Centre Contact: Mike Smallenberg T: 250 573-3777, 800 797-7713 F: 250 573-2853 3438 Shuswap Road, Kamloops, BC, V2H 1T2 Email: sales@stigr.com Web: www.stigr.com Description: Only 4-Star resort property on the river in Kamloops. Over 55 acres to meander or enjoy the balconies overlooking the water and the mountains. Sterling Silver Awards for front desk guest services and catering categories. Capacities: Reception - 200 Banquet - 160 School - 130 Theatre - 225

Yes

2/1/N

BC, FC, TNH 18, PS, GA

YKA 16 Km

Radium Hot Springs

Radium Resort Contact: Reservations T: 250 347-9311, 800 667-6444 F: 250 347-6299 8100 Golf Course Road , Radium Hot Springs, BC, V0A 1M0 Email: reservations@radiumresort.com Web: www.radiumresort.com Description: Located in Radium Hot Springs, BC, a classic mountain getaway village at the gates of Kootenay National Park, You will enjoy great food, comfortable accommodation and meeting spaces and a variety of activities including 36 holes of world class golf featuring The Springs & The Resort Courses. Capacities: Reception -150 Banquet - 150 School - 100 Theatre - 120

Yes

2/1/Y

P, BC, FC, TNH 36, PS

YYC 250 Km

ing rooms

Venue Information

Nbr. Meet-

Golf

The Guide

Alberta

British Colombia

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Restaurant/ Bar/Room Service

121

3/1/N

P, FC, TNH 18

YLW 34 km

Victoria

Westin Bear Mountain Golf Resort & Spa (The) Contact: Chris Currie T: 250 391-7160, 888 533-2327 F: 250 391-3792 1999 Country Club Way, Victoria, BC, V9B 6R3 Email: ccurrie@bearmountain.ca Web: www.westin.com/bearmountain Description: Canada’s only 36-hole Nicklaus Design Golf course. A 4-Diamond AAA resort located on picturesque Vancouver Island. Capacities: Reception - 650 Banquet - 320 School - 250 Theatre - 410

Yes

156

2/1/Y

P, BC, FC, TNH 36, GA, PS

YYJ 37 Km

Whistler

Fairmont Château Whistler (The) Contact: Sales T: 604 938-8000, 866 662-6060 F: 604 938-2020 4599 Boulevard Château, Whistler, BC, V0N 1B4 Email: rfp-mtn@fairmont.com Web: www.fairmont.com/whistler Description: Located at the base of beautiful Blackcomb Mountain in Whistler, British Columbia, the hotel is a great escape for a scenic meeting. One of North America’s best skiing and golfing destinations. Guests can enjoy the luxury of ski in/ski out convenience and an on-site championship golf course. Capacities: Reception - 1000 Banquet - 704 School - 567 Theatre - 1300

Yes

550

4/1/Y

P, BC, FC, TNH 18, PS, GA

YVR 137 Km

Algonquin Hotel (The) Contact: Cheryl Derling T: 506 529-7100, 855 529-8693 F: 506 529-7190 184 Adolphus Street, St. Andrews, NB, E5B 3A1 Email: cheryl.derling@algonquinresort.ca Web: www.algonquinresort.ca Description: Visitors will find indoor and outdoor venues, golf, spa, entertaining group recreation activities, fine restaurants, nearby shopping, historical landmarks and research facilities, all within the quaint maritime setting. Capacities: Reception - 350 Banquet - 300 School - 225 Theatre - 225

Yes

234

4/2/Y

BC, FC, TNH 18, PS, GA

YSJ 120 Km

Inverary Resort Contact: Audrey Faulkner T: 902 295-3500 ext. 3309, 800 5655660 F: 902 295-3527, 368 Shore Road, Baddeck, NS B0E 1B0 Email: audrey@capebretonresorts.com Web: www.capebretonresorts.com Description: Lakeside resort in the small village of Baddeck. Teeoff Golf Club, Thomas McBroom’s spectacular masterpiece. Full service spa, pub with nightly entertainment, indoor pool, fitness center, sauna and hot tub. Capacities: Reception - 275 Banquet - 250 School - 200 Theatre - 300

Yes

137

2/2/N

P, BC, FC, TNH 18, PS, GA

YQY 100 Km

ing rooms

Distance from Airport (Km)

Nbr. Suites/ Guest rooms

Yes

Varia

Ski

Vernon

Predator Ridge Golf Resort Contact: Ingrid Dilschneider T: 250 542-3436, 888 578-6688 F: 250 542-3835 301 Village Centre Place, Vernon, BC, V1H 1T2 Email: idilschneider@predatorridge.com Web: www.predatorridge.com Description: It’s special here. You notice that the minute you step onto our resort. In the heart of the Okanagan Valley, Predator Ridge Resort is the place to indulge your lifelong passion for golf or to begin a new lifestyle of relaxation. Awarded at the Top 50 Employer in 2013, Predator Ridge is your home away from home. Equipped with Lodge units and private cottages, 36 holes ofchampionship golf, exclusive access (for a fee) to Sparkling Hill Wellness Resort, golf academy, plus an award winning range restaurant. Capacities: Reception - 150 Banquet - 150 School - 40 Theatre - 80

Venue Information

Nbr. Meet-

Golf

The Guide

New Brunswick

St. Andrews

Nova Scotia

Baddeck

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Ingonish

Glenhorn Beach Resort Contact: Colleen Dunphy T: 902 285-2363, 800 565-5660 F: 902 285-2395 36743 Cabot Trail, Ingonish, NS, B0C 1K0 Email: colleen@capebretonresorts.com Web: www.capebretonresorts.com Description: Open May to October. A private sand beach on the world famous Cabot Trail and Highlands Links. The Thirsty Hiker Pub is the place to be, with local entertainment every night, numerous activities. Capacities: Reception - 80 Banquet - 60 School - 50 Theatre - 100

Yes

1/1/N

FC, TNH 18, PS

YQY 300 Km

Ingonish Beach

Keltic Lodge Resort and Spa Contact: Matthew Crane T: 902 285-2880, 800 565-0444 F: 902 285-2859 Middle Head Peninsula, Ingonish Beach, NS, B0C 1L0 Email: banquets@kelticlodge.ca Web: www.kelticlodge.ca Description: A wide selection of post-meeting recreational activities and entertainment is available. Capacities: Reception - 225 Banquet - 175 School - 100 Theatre - 200

Yes

105

2/1/N

BC, FC, TNH 18, PS

YQY 143 Km

Wallace

Fox Harbâ&#x20AC;&#x2122;r Golf Resort & Spa Contact: Meghan Lloyd T: 902 257-1801, 866 257-1801 F: 902 257-1852 1337 Fox Harbour Road, Wallace, NS, B0K 1Y0 Email: mlloyd@foxharbr.com Web: www.foxharbr.com Description: A 5-Star resort with conference facilities that easily allow executive groups of all sizes to mix both business and pleasure. Luxury spa and wellness centre, marina with secluded beachfront. Capacities: Reception - 160 Banquet - 160 School - 100 Theatre - 120

Yes

2/2/Y

BC, FC, GA, P, PS, THN 27

YHZ 80 Km

West Bay

Dundee Resort and Golf Club Contact: Dorothy Cooper T: 902 345-2649, 800 565-5660 F: 902 345-2697 RR # 2, 2750 West Bay Highway, West Bay, NS, B0E 3K0 Email: dorothy@capebretonresorts.com Web: www.capebretonresorts.com Description: This resort offers a lakeside adventure centre with kayaks, canoes and paddleboats, pools, beach, playground, sauna. Open May to October and located just three hours from Halifax. Capacities: Reception - 250 Banquet - 170 School - 125 Theatre - 250

Yes

2/1/N

P, BC, FC, TNH 18, PS

YHZ 350 Km

White Point

White Point Beach Resort Contact: Anne Stevens T: 902 423-8887, 800 565-5068 F: 902 429-8516 White Point Road, White Point, NS, B0T 1G0 Email: anne@whitepoint.com Web: www.whitepoint.com Description: Oceanside year round resort, located on a 1 km-long white sand beach, meeting space with natural light, extensive recreational programming, unique culinary experiences, Green Leaf, ISO, 4-Star Canada Select property. Capacities: Reception - 300 Banquet - 200 School - 150 Theatre - 300

Yes

123

1/1/Y

P, BC, FC, TNH 9, PS

YHZ 150 Km

ing rooms

Venue Information

Nbr. Meet-

Golf

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Restaurant/ Bar/Room Service

269

3/1/N

P, BC, TNH 45, PS

YYZ 77 Km

Blue Mountains

Blue Mountain Resort Contact: Mark Rich T: 705 445-0231, 877 445-0231 F: 705 444-1751 110 Jozo Weider Boulevard, Blue Mountains, ON, L9Y 3Z2 Email: mrich@bluemountain.ca Web: www.bluemountain.ca Description: Ontarioâ&#x20AC;&#x2122;s largest resort-based conference destination, with an 18-hole championship course in the heart of the village. Located 1.5 hours north of Toronto, between Georgian Bay and the Niagara Escarpment. Capacities: Reception - 592 Banquet - 592 School - 474 Theatre - 947

Yes

844

15/8/Y

P, BC, FC, TNH 18, PS

YYZ 105 km

Caledon

Millcroft Inn & Spa Contact: Jessica Pietz T: 519-941-8111 ext. 5314, 800 383-3976 Fax: 519 941-1960 55 John Street, Village of Alton, Caledon, ON, L7K 0C4 Email: j.pietz@vintage-hotels.com Web: www.millcroft.com Description: Quiet country resort nestled on 100 acres of rolling countryside, less than 60 minutes from downtown Toronto in the breathtaking Caledon Hills. A retreat for those who work hard and play hard. Capacities: Reception - 80 Banquet - 80 School - 55 Theatre - 80

Yes

1/1/N

P, FC, TNH 18

YYZ 100 Km

Cranberry Resort Contact: Diana Simpson T: 705 446-3253, 800 465-9077 F: 705 446-0270 19 Keith Avenue, Collingwood, ON, L9Y 4T9 Email: sales@thecranberryresort.com Web: www.thecranberryresort.com Description: The only waterfront meeting centre in the entire region. Set against the panoramic backdrop of Blue Mountain and the waters of Georgian Bay. Capacities: Reception - 300 Banquet - 300 School - 120 Theatre - 300

Yes

172

2/1/N

P, BC, FC, TNH 18, PS, GA

YYZ 100 Km

Eganridge Inn & Spa Contact: France Benoit T: 705 738-5111, 888 452-5111 F: 705 738-5111 26 Country Club Drive, Fenelon Falls, ON, K0M 1N0 Email: dining@eganridge.com Web: www.eganridge.com Description: Eganridge is steeped in historic significance and natural beauty. Privacy, comfort, award-winning cuisine and service excellence have earned this property international recognition and acceptance. Capacities: Reception - 150 Banquet - 138 School - 60 Theatre - 80

Yes

1/0/N

TNH 9, PS, GA

YYZ 200 Km

ing rooms

Distance from Airport (Km)

Nbr. Suites/ Guest rooms

Yes

Varia

Ski

Alliston

Nottawasaga Inn Resort Contact: Reservations T: 705 435-5501, 800 669-5501 F: 705 435-5840 6015 Highway 89, Alliston, ON, L9R 1A4 Email: info@nottawasagaresort.com Web: www.nottawasagaresort.com Description: The only resort in Ontario with 45 holes of golf and an arena with two NHL sized ice surfaces on-site. With 45 years of experience, this is an ideal destination for meetings, conventions, trade shows, tournaments, getaways and weddings. Capacities: Reception - 1000 Banquet - 1000 School - 244 Theatre - 1000

Venue Information

Nbr. Meet-

Golf

The Guide

Ontario

Collingwood

Fenelon Falls

LEGEND :

BC = Business Centre, - = Not Available, FC = Fitness Centre, GA = Golf Academy, Y = Yes, N = No, P = Heated indoor pool, PS = Pro Shop, TNH = Total Number of Holes

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Yes

103

2/1/N

P, BC, FC, TNH 18, PS

YYZ 170 Km

Huntsville

Deerhurst Resort Contact: Clee Varon T: 705 789-6411, 800 461-6522 F: 705 789-8099 1235 Deerhurst Drive, Huntsville, ON, P1H 2E8 Email: cvaron@deerhurstresort.com Web: www.deerhurstresort.com Description: An easy-to-reach, lakeside location with flexible function space and one-stop shopping for everything from golf to entertainment and teambuilding. Non-stop commitment to streamline your planning and beat your budget. Capacities: Reception - 1200 Banquet - 700 School - 750 Theatre - 1200

Yes

400

2/2/N

P, FC, TNH 36, PS, GA

YYZ 200 Km

Lansdowne

Glen House Resort & Smuggler’s Glen Golf Course Contact: Jeanine Hunter T: 613 659-2204, 800 268-(GLEN) 4536 F: 613 659-2232 1000 Island Parkway, Lansdowne, ON, K0E 1L0 Email: info@glenhouseresort.com Web: www.glenhouseresort.com Description: Located in the heart of the 1000 Islands. The Glen House Spa and Smuggler’s Glen Golf Course is onsite. This 18hole facility features dramatic elevations, views and vistas. Capacities: Reception - 180 Banquet - 180 School - 120 Theatre - 200

Yes

2/2/N

P, FC, TNH 18, PS, GA

YOW 150 Km

Rocky Crest Golf Resort Contact: Laura Murney T: 705 375-2240 ext. 346, 800 263-5763 F: 705 375-2210 RR#1 Hamer Bay Road, MacTier, ON, P0C 1H0 Email: lmurney@clublink.ca Web: www.rockycrest.ca Description: A Muskoka “all-suite” resort, waterfront property located on 700 acres of land. Many outdoor activities onsite, including Rocky Crest Golf Club, canoeing, tennis, hiking trails and much more, combined with a variety of dining outlet experiences. Capacities: Reception - 220 Banquet - 180 School - 200 Theatre - 286

Yes

4/1/N

BC, TNH 18, GA

YYZ 200 Km

MacTier

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Haliburton

Pinestone Resort & Conference Centre Contact: Matthew Phillips T: 705 457-1800, 800 461-0357 F: 705 457-3136 4252 County Road, #21, P.O. Box 809, Haliburton, ON, K0M 1S0 Email: gm@pinestone-resort.com Web: www.pinestone-resort.com Description: : A year round retreat, located in the heart of the beautiful Haliburton Highlands. Our challenging, 18-hole golf course is set on 160 acres of rolling hills, and lush valleys, overlooking lakes and forests with unparalleled scenic beauty. Pinestone’s natural surroundings provide the perfect location for a corporate meeting, a beautiful setting for a wedding, and a great venue for adventurous, yet relaxing vacation. Capacities: Reception - 350 Banquet - 200 School - 170 Theatre - 280

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Minett

Clevelands House Resorts Contact: Bob Shaw/Rob Wilson T: 705 765-3171 ext. 165, 705 765-7625, 888 567-1177 1040 Juddhaven Road, PO Box 60, Minett, ON, P0B 1G0 F: 705 765-0282 Email: groupsales@clevelandshouse.com Web: www.clevelandshouse.com Description: Located in the heart of Muskoka, this 408-acre estate maintains the prerequisites for productive and innovative meeting experiences. Located 1 km from the 1st tee at The Rock golf course. Capacities: Reception - 500 Banquet - 500 School - 220 Theatre - 375

Yes

157

1/1/N

BC, TNH 27, PS, GA

YYZ 212 Km

Minett

JW Marriott The Rosseau Resort & Spa Contact: Leah Leslie T: 705 765-7028, 866 240-8604 F: 705 765-7039 1050 Paignton House Road, Minett, ON, P0B 1G0 Email: leah.leslie@marriott.com Web: www.jwrosseau.com Description: Year-round indoor-outdoor swimming pool, championship golf course next door; outdoor programs include astronomy tours and guided hikes. The resort has a 4 Green Key rating. Capacities: Reception - 500 Banquet - 400 School - 400 Theatre - 500

Yes

221

3/2/N

P, BC, FC, TNH 18, PS, GA

YYZ 200 Km

Niagara Falls

Fallsview Casino Resort Contact: Annette Bennitz T: 888 325-5788 F: 905 371-7639 6380 Fallsview Boulevard, Niagara Falls, ON, L2G 7X5 Email: abennitz@fallsviewcasinoresort.com Web: www.fallsviewcasinoresort.com Description: What planners need for a successful and stimulating conference, for 15 or 1,500 is available here. An open air terrace overlooking Niagara Falls is a highlight. Full-service spa is also available. Capacities: Reception - 2500 Banquet - 1250 School - 1500 Theatre - 2500

Yes

374

7/4/Y

P, BC, FC

YYZ 135 Km

Niagara on the Lake

White Oaks Resort Contact: Julie Lepp T: 905 704-5638, 800 263-5766 Fax: 905 704-5616 253 Taylor Road, SS 4, Niagara on the Lake, ON, L0S 1J0 Email: jlepp@whiteoaksresort.com Web: www.whiteoaksresort.com Description: 4-Diamond, 5-Star resort in the heart of Niagara wine country, featuring award winning LIV Restaurant, world class spa and a cart path to take you directly from the front door to the first tee at Royal Niagara Golf Course. Capacities: Reception - 750 Banquet - 500 School - 450 Theatre - 650

Yes

220

2/1/Y

P, BC, FC, TNH 27, PS, GA

YYZ 115 Km

Orangeville

Hockley Valley Resort Contact: Bernadette Gregoris T: 519 942-0754 ext. 5112, 866 (HOCKLEY) 462-5539, F: 519 942-8033 RR # 1, Orangeville, ON, L9W 2Y8 Email: bgregoris@hockley.com Web: www.hockley.com Description: A four-season, multi-purpose venue with more than 20 years experience servicing corporate events and golf tournaments. Close to Pearson International Airport but far enough away that it is considered a â&#x20AC;&#x2DC;retreatâ&#x20AC;&#x2122; location. Capacities: Reception - 550 Banquet - 380 School - 200 Theatre - 550

Yes

104

3/2/Y

P, FC, TNH 18, PS

YYZ 45 Km

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1/1/Y

P, BC, FC, TNH 27, PS, GA

YOW 30 Km

Lakeside

Rodd Crowbush Golf & Beach Resort Contact: Carrie Desroches T: 902 629-2310, 800 565-7633 F: 902 368-3569 632 Route 350, Lakeside, PE, C0A 1S0 Email: cdesroches@roddhotelsandresorts.com Web: www.roddvacations.com Description: Tranquil setting overlooking Prince Edward Island’s panoramic North Shore and wide variety of activities on-site, including the 5-Star and 4-Diamond resort. Capacities: Reception - 200 Banquet - 176 School - 80 Theatre - 200

Yes

1/1/Y

P, BC, FC, TNH 18, PS, GA

YYG 50 Km

Roseneath

Rodd Brudenell River Contact: Carrie Desroches T: 902 629-2310, 800 565-7633 F: 902 368-3569 86 Highway 3, Roseneath, PE, C0A 1G0 Email: cdesroches@roddhotelsandresorts.com Web: www.roddvacations.com Description: Resort destination with 4-Star facilities. The resort is also home to two Atlantic Canada’s golf courses, Brudenell River and Dundarave Golf Course. Capacities: Reception - 250 Banquet - 180 School - 100 Theatre - 250

Yes

131

2/1/N

P, BC, FC, TNH 45, PS

YYG 53 Km

Woodstock

Rodd Mill River Contact: Carrie Desroches T: 902 629-2310, 800 565-7633 F: 902 368-3569 180 Mill River Resort Road, Route 136, Woodstock, PE, C0B 1V0 Email: cdesroches@roddhotelsandresorts.com Web: www.roddvacations.com Description: Voted one of Canada’s best golf values, Rodd Mill River is ranked as one of the Top 50 golf resorts in Canada. This full service resort is located within Mill River Provincial Park the North Cape Coastal Drive. Capacities: Reception - 200 Banquet - 175 School - 130 Theatre - 200

Yes

1/1/N

P, BC, FC, TNH 18, PS

YYG 116 Km

Château Mont-Saint-Anne Contact: Marie-Andrée Boivin T: 418 827-1862 ext. 2809, 800 463-4467 F: 418 827-5072 500 boulevard du Beaupré, Beau-Pré, QC, G0A 1E0 Email: maboivin@chateaumsa.com Web: www.chateaumsa.com Description: This 4-Star, 4-Diamonds destination is only two minutes from the challenging Le Grand Vallon golf course. More than 36,000 sq. ft. of meeting space available. A modern, 6,840 sq. ft. exhibition hall is also available. 4-Green Key certified. Capacities: Reception - 600 Banquet - 600 School - 500 Theatre - 800

Yes

239

2/1/Y

P, FC, TNH 36, PS, GA

YQB 60 Km

Ottawa

Brookstreet Contact: Mark Nisbett T: 613 271-1800, 888 826-2220 F: 613 271-3541 525 Legget Drive, Ottawa, ON K2K 2W2 Email: sales@brookstreet.com Web: www.brookstreet.com Description: 4-Diamond destination with gourmet dining, naturally-lit conference spaces, fullservice spa and fitness studio as well as The Marshes -18 hole championship golf course and MarchWood, a 9 hole PGA-approved short course. Capacities: Reception - 500 Banquet - 370 School - 260 Theatre - 450

Varia

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Distance from Airport (Km)

Ski

Yes

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Golf

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Prince Edward Island

Quebec

Beau-Pré

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Bécancour

Auberge Godefroy Contact: Sales T: 819 233-2200, 888 422-1620 F: 819 233-2288 17575 boulevard Bécancour, Bécancour, QC, G9H 1A5 Email: ventes@aubergegodefroy.com Web: www.aubergegodefroy.com Description: The Auberge Godefroy is a 4-Star hotel with 10 golf courses nearby. A great place to spend a holiday vacation or searching for accommodations for your corporate events. Capacities: Reception - 400 Banquet - 250 School - 170 Theatre - 300

Yes

1/1/Y

P, BC, FC, TNH 18, PS, GA

YUL & YQB 150 Km

Bromont

Golf Château-Bromont Contact: Joanne Prepanier T: 450 534-1199, 888 (BROMONT) 276-6668 F: 450 534-1700 95 rue de Montmorency, Bromont, QC, J2L 2J1 Email: jprepanier@chateaubromont.com Web: www.chateaubromont.com Description: A well-designed golf course in an enchanting setting for all levels of golfers. Located between the mountains and the valley, Golf Bromont offers a front-row seat of a naturesized show for a truly memorable golf experience. Capacities: Reception - 600 Banquet - 400 School - 345 Theatre - 486

Yes

164

2/2/Y

P, BC, FC, TNH 18, PS, GA

YUL 100 Km

Estérel

Estérel suites, Spa & Lac Contact: Katia Navratil T: 450 228-2571, 888 (ESTEREL) 378-3735 39 boulevard Fridolin-Simard, Estérel, QC, J0T 1E0 Email: knavratil@esterel.com Web: www.esterel.com Description: 200 spacious suites with fireplaces, 3 restaurants, 10 meeting rooms, spa Nordic 4 seasons, yacht club, golf, activities 365 days a year. Capacities: Reception - 600 Banquet - 400 School - 375 Theatre - 525

Yes

200

3/1/Y

PC, PS, TNH 18,

YUL 95 km

Double Tree By Hilton Gatineau/Ottawa Contact: Amir Aman T: 819-776-7975, 819-778-0000 1170 Chemin Aylmer, Gatineau, QC, J9H 7L3 Email: aaman@doubletreegatineau.com Web: www.doubletreegatineau.com Description: This is a 4-Star hotel and 18-hole golf complex located along the Outaouais river and 10 minutes from downtown Ottawa. Practice range and outdoor terrace. Golf package, great tournament atmosphere with tent for 200 people. Capacities: Reception - 800 Banquet - 420 School - 240 Theatre - 720

Yes

125

2/2/Y

P, FC, TNH 18, PS, GA

YPOW 35 Km

Hôtel du Lac Carling Contact: M. André Gignac T: 450 533-9211 ext. 530, 888 522-7546 F: 450 533-4495 2255 Route 327 Nord, Grenville-sur-la-Rouge, QC, J0V 1B0 Email: agignac@laccarling.com Web: www.laccarling.com Description: Four-season hotel replete with antique charm and located between mountains and lakes. Offers a number of activities for teambuilding, spa services and many racquet sports. Rooms have a panoramic view of the golf course. Capacities: Reception - 600 Banquet - 400 School - 400 Theatre - 400

Yes

100

3/2/Y

P, FC, TNH 18

YUL 91 Km

Gatineau

Grenville sur la Rouge

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405

5/1/Y

P, BC, FC, TNH 27, PS, GA

YQB 150 Km

Maniwaki

Château Logue, Golf & Resort Contact: Melanie Gaudreau T: 819 449-4848, 877 474-4848 F: 819 441-1370 12 rue Comeau, Maniwaki, QC, J9E 2R8 Email: melanie.gaudreau@chateaulogue.com Web: www.chateaulogue.com Description: For business meetings or holidays, situated in a natural environment. 51 rooms & suites, 4-Star restaurant & bar, interior swimming pool, spa, sauna, exercise room, massages & golf course, 6 conference rooms for up to 300 people, cocktail in our wine cellar. Free high speed wireless Internet. Capacities: Reception - 300 Banquet - 200 chool - 75 Theatre - 300

Yes

1/1/Y

P, FC, TNH 9, PS

YOW 149 Km

Montebello

Fairmont Le Château Montebello Contact: Nathalie Beauchamp T: 819 423-3004, 800 441-1414 F: 819 423-5106 392 rue Notre Dame, Montebello, QC, J0V 1L0 Email: nathalie.beauchamp@fairmont.com Web: www.fairmont.com/montebello Description: The world’s largest log castle, is located halfway between Ottawa and Montreal. More than 40 adventures including Canada’s only Land Rover Experience driving school and cross-country skiing. Capacities: Reception - 500 Banquet - 320 School - 250 Theatre - 425

Yes

211

2/2/Y

P, BC, FC, TNH 18, PS

YOW 80 Km

Orford

Manoir des Sables Contact: Lucie Gingras T: 819 847-4747, 888-550-1488 F: 819 847-3519 90 avenue des Jardins, Orford, QC, J1X 6M6 Email: lgingras@hotelsvillegia.com Web: www.hotelsvillegia.com Description: All meeting rooms have large windows and a French door opening onto a private terrace. Spectacular views and lots of on-site activities such as golf, kayaking, tennis, volleyball, cross country skiing and more. Capacities: Reception - 300 Banquet - 200 School - 175 Theatre - 260

Yes

141

2/2/N

P, BC, FC, TNH 27, PS

YUL 138 Km

Quebec

Four Points by Sheraton Québec Contact: Mily Ouellet T: 418 627-4900 ext. 2602, 866 627-8008 F: 418 627-3658 7900 rue du Marigot, Québec, QC, G1G 6T8 Email: mily.ouellet@fourpointsquebec.com Web: www.hotelfourpointsheratonquebec.com Description: Few minutes from Quebec city. International-caliber golf course. Health centre La Faune Spa et détente, 4-season pool, cold water pond and sauna, free parking, free high-speed Internet access in meeting rooms and guestrooms. Capacities: Reception - 400 Banquet - 280 School - 160 Theatre - 350

Yes

102

1/1/Y

P, BC, FC, TNH 18, PS, GA

YQB 20 Km

Varia

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Distance from Airport (Km)

Ski

La Malbaie

Fairmont Le Manoir Richelieu Contact: Jean-Philippe Moffet T: 418 665-8959, 800 441-1414 F: 418 665-2172 181 rue Richelieu, La Malbaie, QC, G5A 1X7 Email: jean-philippe.moffet@fairmont.com Web: www.fairmont.com/richelieu-charlevoix Description: Traditional hospitality resort welcoming guests for more than half a century. Lots of activities onsite such as Charlevoix Casino, golf and spa. Golf package available. Capacities: Reception - 1050 Banquet - 820 School - 600 Theatre - 1000

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Golf

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Nbr. Suites/ Guest rooms

Restaurant/ Bar/Room Service

Yes

2/1/N

P, BC, FC, TNH 18, PS, GA,

YTM 74 Km

Ste. Adèle

Chantecler (Le), Centre de congrès et villégiature Contact: Sales T: 450 229-3555, 888 916-1616 F: 450 229-1098 1474 Chemin du Chantecler, Ste-Adèle, QC, J8B 1A2 Email: contact.lechantecler@lechantecler.com Web: www.lechantecler.com Description: Situated in the nature, guests have access to all the services and the conveniences which a convention center can offer. No matter the size of your meeting, the hotel offers a flexible arrangement which allows to receive comfortably a board of directors, a working session or a congress. Capacities: Reception - 620 Banquet - 485 School - 284 Theatre - 600

Yes

179

1/1/Y

P, BC, FC, TNH 9, PS

YUL 76 Km

Ste. Adèle

Hotel & Spa Mont Gabriel Contact: Andrée Gignac T: 450 229-3547, 800 668-5253 F: 450 229-7034 1699 chemin du Mont Gabriel, Sainte-Adèle, QC, J8B 1A5 Email: agignac@montgabriel.com Web: www.montgabriel.com Description: Golf Mont Gabriel is situated at the top of a mountain with a view of the Laurentians and St. Sauveur Valley. Located directly at the door of the hotel with easy access. Capacities: Reception - 400 Banquet - 300 School - 240 Theatre - 350

Yes

132

1/1/Y

P, BC, FC, TNH 18, PS

YUL 85 Km

Elk Ridge Resort Contact: Ryan Danberrg T: 306 663-4653, 800 510-1824 F: 306 663-5800 Box 130, Waskesiu Lake, SK, S0J 2Y0 Email: ryan.danberrg@elkridgeresort.com Web: www.elkridgeresort.com Description: Elk Ridge is a four-star, four-season resort located in the natural setting of the boreal forest. It is a great venue for corporate and leisure business. Capacities: Reception - 210 Banquet - 248 School - 96 Theatre - 240

Yes

2/1/N

P, BC, FC, TNH 27, PS

YPA 80 Km

Varia

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Distance from Airport (Km)

Ski

St. Faustin Lac Carre

Golf | Hébergement | Spa Royal Laurentien Contact: Isabel Ménard T: 819 326-5454, 877 470-5454 F: 819 326-8212 2237, chemin Lac Nantel sud, Saint-Faustin-Lac-Carre, QC, J0T 1J2 Email: isabel@royallaurentien.com Web: www.royallaurentien.com Description: Golf Course and Chalets 1 to 6 bedrooms ranked 4 stars, reception hall for 250 guests, locker rooms, practice areas, equipment rental, beach, pool, recreation center, tennis, biking, hiking trails, health spa (Nordic baths, massage, beauty treatments) and in winter, ice skating, snowmobiling, cross country trails, snowshoeing, and outdoor wedding ceremony tent at the beach. New residence for corporate group with conference room, indoor pool and spa. Capacities: Reception - 200 Banquet - 240 School - 125 Theatre - 200

Venue Information

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Golf

The Guide

Saskatchewan

Waskesiu Lake

LEGEND :

BC = Business Centre, - = Not Available, FC = Fitness Centre, GA = Golf Academy, Y = Yes, N = No, P = Heated indoor pool, PS = Pro Shop, TNH = Total Number of Holes

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