April 2009 by MERCI

Playing games in a trade show booth BY BARRY SISKIND isitors at a trade show quickly learn that there is simply too much information and too little time to absorb it all. Often what peaks their interest is an exhibitor who moves away from pure information and gives a tired visitor a break by offering them some entertainment. We have all seen a plethora of games and contests that exhibitors have devised. It can be as simple as a putting green to some of the popular games like Guitar Hero or other Xbox games. So, the use of games has real value: It helps you stand out in the crowd of information clutter, it gives the visitor a well needed respite from the pressures of walking the show and it helps draw attention to your display. It is important when you are planning your next exhibit to not lose sight of what you are trying to accomplish. Entertaining your visitors is not your exhibiting objective – playing games and contests is simply a technique for attracting attention. It will not, on its own, generate quality leads or make sales. So, what makes a good game or contest? Something that ties in or reinforces your marketing message. Creating entertainment that takes people away from your messages is simple confusing. They will walk away and tell a friend but when asked, who the exhibitor was, they shake their head and answer “I don’t know.”

To fix the problem here are a few helpful hints: Create a game or contest that doesn’t take long to play. You don’t want to play chess at the booth, rather find something that takes no more than a minute or two to play. Whenever possible tie the nuances of the game or contest to your marketing message. For example is you chose a slot machine then make sure that the symbols on the reel are programmed to reflect your marketing messages or product information. If the visitor is requires to answer questions that make sure each question focuses them on information you want to reinforce. Pick a Prize. A contest isn’t much of a contest without an incentive. You don’t need to give away $1,000 cash to get people to stop by your booth and play your game. But you will need to select a prize that will resonate with your target audience. You’ll also need to consider whether you’re going to have one winner (in which case you’ll probably want a higher-value item) or several winners (in which case you’ll want to choose something more affordable). Generic prizes include everything from iPods to gift certificates. April ’09

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But you will be better served when you consider less generic prizes and opt for something that is relevant to their offerings or industry. For example, consider awarding your winner with one of your new or best-selling products, or if any of your C-level execs enjoy celebrity-like status in your industry, consider awarding your winner a private lunch with your CEO. Allocate sufficient space in your display. While the game might become the focus point of your display you don’t want to lose sight of product information that you want visitors to see. When you are creating the layout of your display make sure that you have balanced both the needs of the game or contest with important messages. When the finish the game or have completed the ballot make sure one of your booth person is there to engage them in a conversation. Taking the completed ballot, stuffing it in a draw box and saying, “Thanks,” means that your staff has lost a key opportunity. Don’t forget that the real reason for the game in the first place was to attract attention. Once that game or contest has accomplished its mission, it’s up to your staff to see if they can find out a bit more about this visitor and maybe create a good lead. One last tip: While visitors are waiting in line have your staff approach them. It’s a perfect opportunity to engage someone in a conversation that may lead to uncovering a quality lead. Visitors tire easily of exhibits that are same-old. A wellthought-out strategy where you include a game of contest may give your display some much needed pizzazz. Just don’t lose sight of its real purpose. ••• Barry Siskind is North America’ foremost trade and consumer show expert. Visit his Web site: www.siskindtraining.com or e-mail him at: barry@siskindtraining.com.

WHTI goes in force June 1, 2009 The Western Hemisphere Travel Initiative (WHTI) will go into effect on June 1, 2009. What this means for Canadians is that you will need to present one of the following valid documents when entering the United States by car or boat: • a passport • a NEXUS card • a Free and Secure Trade (FAST) card • an enhanced driver’s license /enhanced identification card (where available) For more info on U.S. entry requirements: On the Web: www.cbsa-asfc.gc.ca

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8 Teambuilding >

Viva the great summer months as time to plan or many planners summer is a slower season, one in which you have time to breathe, recharge and plan for the always-busy fall season. Summer is also the best and least expensive time of the year to build employee moral. From family activities such as picnics to team building activities, summer is that special time of the year when you can invigorate the troops. The winter months are tough at the best of times, and this year all the negative economic news made winter particularly brutal for most of us. So now is the time to take the troops outside, relax and say thank you. From a simple drink of Sangria on a terrace for your department, to a full-fledged company employee day, almost anything that says thank you will be appreciated. Remember: recognition = return on equity. In this economy, the best leaders realize it’s their people who have the energy and ideas to grow the business. As management guru Peter Drucker once said, “The best way to predict the future is to create it.” Start with your employees by creating a winning team. In this month’s issue, our contributors talk about team building and we are providing you with our first golf resort guide, to help you decide where you can take the troops for a well-deserved motivational break. We always appreciate your comments and suggestions, so please keep sending them. Leo Gervais

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The term teambuilding generally refers to the selection, development, and collective motivation of result-oriented teams. This month, we provide several articles that offer some new insight into this important activity, beginning on page 8.

14 Live a simpler life >

Most planners make lists. Some make very long lists. Sharon Worsley looks why we are conditioned to make To Do lists and reasons to make a Not To Do list and, quite possibly, improve your life.

23 Golf resorts > The

Planner offers a special section this month, looking at golf resorts in Canada. We have included a comprehensive guide to many of these venues across the country to help you find places for work and play, all self-contained in one location.

31 Vancouver restaurants >

Planners are always looking for new places to take clients, from trendy clubs to renowned fine dining establishments. In this issue, we highlight some of the top restaurants in the City of Lights, Vancouver, B.C., in order to give planners some new ideas.

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The Planner is a monthly publication distributed to professional meeting and event planners across Canada. M ANAGING E DITOR

A SSOCIATE E DITORS G RAPHIC A RTIST S ALES C IRCULATION EXECUTIVE

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C ONTRIBUTORS

Leo Gervais lgervais@theplanner.ca Camille Lay clay@theplanner.ca Jyl Ashton Cunningham jashton@theplanner.ca Matt Riopel James Paulson jpaulson@theplanner.ca Tania Joanis, Patricia Lemus Debbie Barlow Mike Auctor, Brian Burns, Stacey Hanke, Katie Laughlin, Kathie Madden, Trae Robinson, Barry Siskind, Sharon Worsley

Poste-publication No. 40934013 The Planner is published nine times a year. 2105 de la Montagne, suite 100 Montreal, Quebec H3G 1Z8 Telephone: (514) 849-6841 ext. 315 Fax: (514) 284-2282 Cover: Design by Matt Riopel

The Planner uses 30% recycled post-consumer paper. Colour printer: Litho Express, (514) 816-3865, www.lithoexpress.ca 6

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April ’09

In a funk? Need a lift? Head to a resort! BY JYL ASHTON CUNNINGHAM, CMP may be alone in this, but the “Glad To Be Alive Pollyanna” mentality about the economy is starting to get to me just a little. The bright smiles, over-enthusiastic greetings and exclamations of optimism in a suppressed market place are not really fooling anyone, but we carry out the charade anyway. Montrealers profess that things aren’t as bad as in Toronto because they were never that good in the first place, but that’s alright isn’t it? Toronto seems to be largely in denial, nothing wrong with that either – everyone I have spoken to in the industry continues to be “busy.” Except for the fact that major meeting and incentive houses are going on a four-day week and top level staff are being walked, things are really looking good all around. South of the border and overseas, things are just as optimistic. After all, we will always need meetings won’t we? So what if some venues are operating at 30% capacity and suppliers are frantically unloading inventory at great discounts. Much of what we read nowadays in industry magazines promotes self-motivation, strategic planning, exemplary customer service and how to save the company dime. If there’s not much work to be had, at least we can be safe in the knowledge that we are well prepared for the next boom market, there’s so much great advice being offered out there. And have you noticed what a pleasure it is to shop in Home Depot recently now that the staff have been trained in how to treat customers? It’s funny how training on how to be pleasant and helpful is prevalent when times are bad. What about when times are good? Don’t get me wrong, and certainly what I write is not intended to offend. It’s not all doom and gloom out there and I really am quite busy as I know others are. Mine’s just a different type of busy. Negotiating has become even more of an

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art form, asking for more, paying less. I’m accepting more industry invitations, working with youth on careers in the events industry, creating new incentive programs to pitch to clients and heading to resorts to check out what’s new, whenever time permits. The resort experience has always been a favourite of mine. It’s something to do with the “good mood” atmosphere brought about largely by nice weather, but also that inherent determination to offer guests a good time. We never went to resorts as kids, although I wanted to go to a Butlins Holiday Camp more than anything in the world. Butlins was the British phenomenon of the last century, the equivalent of summer camp here but with alcohol. Camp Activity Coordinators, fish and chips and all foods British, fairgrounds, kids’ shows and cabaret entertainment all contributed to the then-unique experience. I begged every year to change our usual routine of heading to the Yorkshire coast and cottage life, but my pleas fell on deaf parental ears. As a young adult, I held onto the dream until I finally realized in my twenties that a Butlins vacation was just not going to happen. Resorts have come a long way since the ’60s and as globalization continues to open up new destinations around the world, there is no limit to the resort experience opportunities on virtually any budget. There are resorts for every season, activity (spectator or participant) and interest. Look in the Travel section or Google any of the last-minute flight sites and the world is your proverbial oyster for incredibly low sums. A resort can be a single venue or an entire geographical destination, like Whistler, Blue Mountain or Mont Tremblant, the Florida Keys or the Caribbean. There’s something truly refreshing about selecting a resort for a conference, an incentive or a retreat, from both the planner and participant perspective.

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Getting out of the box BY TRAE ROBINSON

here are plenty of options for organizations seeking team-building experiences, but how do you find value? Team-building can suggest anything from a word game with jelly beans to a high ropes wilderness adventure. As a result, the outcome of the team-building experience can also run the gamut from the sublime to the ridiculous. Finding a good fit for your group means answering three important questions about team-building. Why do you want team-building? Is it for laughs, to build relationships, or to rebuild the team after right-sizing? Each of these responses requires a different degree of experience. If team-building is for entertainment, most venues offer selfdirected activities that can entertain and help the group unwind. If the team-building is a larger part of the retreat experience, it is much better to turn to experts early on in the planning process. Professional team-builders can work with you to co-create an unforgettable retreat experience with value that lasts well beyond the event. What is the nature of leadership in the organization? Listen for clues about the structure and leadership of the organization. If your boss or client is prescriptive with you and discloses few details about the team or its needs, chances are they are not very open to having their team experience growth during their retreat. In these cases, a la carte adventure options are the answer. You can simply present a menu to pick from according to budget. On the other hand, if the leader is innovative and looking for sector advantages, effective team-building is a power incubator for new ideas. What is the team culture? Skilled facilitators are not glorified camp counselors and the best programs are not always the most extreme adventures. When you are recommending an experience for the team, you are looking for the right fit and this will vary between organizations. Some team building venues offer needs assessment as a part of their service and can create custom itineraries based on information gathered in advance. This may include online surveys, short interviews with a key staff person and post event follow-up. Professional team-builders are trained to help the team reflect and process each team building experience and bring awareness back to daily operations. Once you discover what it is you need, sourcing will be determined by budget and available time. The best teambuilding experiences usually take place off-site. Since teambuilding experiences are a significant investment, it is valuable to get the team unwired from daily operations and have their focused attention. This is much easier to accomplish away from the daily grind. Facilitators sometimes call this the humanizing effect. The further they take a team out of the norm, the more human and creative they become.

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Experiences in nature and adventure are the most highly sought out and being in nature itself can be the greatest refresher from work-a-day life. Take care that the activity you choose isn’t too extreme or you will be adding stress rather than relieving it. In fact, many employees are now asking for team-building experiences that are balanced with relaxation and wellness. Themed team-building activities are also popular, taking inspiration from reality television shows such as: the amazing race, survivor, CSI and the apprentice. Novel experiences are based on a venue’s strength such as horseback riding, whitewater rafting, dog-sledding, or cooking classes. When selecting a supplier, look to the years in business, the degree of specialization, and the qualifications of staff facilitators. If your time is limited, there are several good options now available on-site. Skilled facilitators will come to the organization and set-up an experience for staff members. The scope of these activities is constrained by transportability but interesting options include drumming, African dance, yoga workshops, and wellness days.

FOLLOW-UP ACTIVITIES ARE A MUST One of the biggest complaints about team building experiences is that it was great while it lasted. A few suppliers offer follow-up as part of their service, but this is still quite rare and depends on whether team-building is a specialty. If your experience doesn’t include follow-up, encourage the team to do it themselves. This is called imbedding, and it can dramatically extend the return on investment for the team-building experience. Encourage the team to pick a theme, image or metaphor from the experience and extend it into their every day culture as part of their debriefing. Examples have included team names, mascots, team cheers, framed photos and more. Whatever team-building experience you select, it should aim to offer a unique perspective on the team’s work that they can bring back with them. This is what getting out-of-the-box is all about. Adventure and Wilderness Retreats www.adventures.ca Corporate Retreats www.Corporatequest.ca On-site Team Building http://www.drumcafe.com/ ••• Trae Robinson is a facilitator with Corporate Quest, located near Algonquin Park, Ontario. He can be reached at: (800) 953-3343 or corporatequest@gmail.com. April ’09

CVBs are a a great place to start Resources

CONTINUED FROM PAGE 7 After considering the goals and objectives of geography and season, group demographic and budget, the next thing that comes to mind is “One-Stop Shopping,” the catch phrase of the Noughties. It’s true that most resorts do offer cookie cutter budgets to make accounting easier for the most part. However, including some enhancements to an all-inclusive program will definitely make a difference and shouldn’t break the bank. Choosing a resort doesn’t have to be difficult, even in low season. While remote properties have their own charm, the option of a resort close to amenities and sightseeing may be a viable option. Talisman Resort, west of Barrie, Ontario is in a convenient location to many interesting walks and sites, making it perfect for low season. Convention and Tourism bureaus are as always a great starting point, as you simply write a concise RFP which they submit to local resorts that fit the demographic. Resorts specialize in alleviating stress, simply by encouraging guests to enjoy the outdoors, or perhaps with a trip to a spa. Focus is still high on employee retention, with health and wellness being a top priority, so a resort option is often the answer. Most large hotel groups, including Fairmont and Hyatt, have gorgeous spa facilities in house, with products available for sale to take home and relive the experience. If employee motivation is needed, most resorts specialize in teambuilding. Choose a resort that can accommodate both indoor and outdoor activities in case of bad weather. Deerhurst Resort has two indoor tennis courts, two indoor swimming pools and several squash/racquetball courts. Teach your team to cook! During the low season especially, resort chefs may like to experiment with new dishes and wine pairings, so take advantage of their creativity and ask to be the guinea pigs for innovative menus. Theme cooking classes around different seasons using local produce to create dishes from around the world. Incorporate the resort atmosphere into the meeting as much as possible, otherwise the whole event might as well be held in a city or suburb. As mentioned in a previous article, it is important to understand the limitations of some resorts, so let delegates know ahead of time of any communications challenges with cell phones and the Internet. In times of economic strife, remember more than ever the importance of having fun, whether you find it yourself or have someone else create it for you. With careful and creative planning, resort meetings can be a positive, productive and invigorating experience. Simply be aware of potential challenges, overcome them with the help of experts and make your next resort event the best ever! April ’09

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The Relais & Chateau group is an organization that represents over 450 hotels and restaurants worldwide, including over a dozen exclusive Canadian properties. On the Web: www.relaischateaux.com Resorts of Ontario represent 27 properties across the province, and have produced an excellent “At-a-glance” guide on what each member property excels in. On the Web: www.resortsofontario.com. For the last word in up-market resorts, contact Liz Akey at EMA Marketing. Liz left a successful career in hospitality sales some years ago to start her own business, and has some stunning resort properties in her portfolio in Canada and North America. On the Web: www.emamarketing.com. ••• Jyl Ashton Cunningham is a meeting and incentive planner and freelance writer based in Oakville, Ontario. Jyl can be reached at: info@jaacevents.com

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Teambuilding can be edu-tainment BY BRIAN BURNS ou might be asking yourself what kind of word is edu-tainment? It is an interesting word that combines two concepts – education and entertainment and reflects the next evolution of teambuilding. Our definition is “to intensify learning through entertainment, adventure and play.” Teambuilding or edu-tainment requires an innovative, educational experience that achieves sustainable results and these results can be transferred to the workplace. Given today’s challenging economy, teambuilding can be overlooked by many organizations but it is more important than ever as employees try to adjust to changes in the workplace and deal with the stress of what many organizations are experiencing. The power of play or need for educational entertainment in the workplace is more important than ever and whether organizations develop something on their own, or work with a company focused on this type of experience, it is important for organizations to consider the value of such an experience for their employees.

This quote from Plato is a definite teambuilding motto: “You learn more about a person in an hour of play than in a year of conversation!”

The best IDEAS come from playful minds. For example, a “Play Break” (short, sporadic activities) to lighten office moral and relieve stress may be just the thing your team needs. On the other hand, your team may need a structured event that will get them out of the office such as a two-hour, half-day or full day experiential activity that addresses your learning/fun requirements. Play can be an effective tool to drive innovation and produce results.

ENGAGING YOUR GROUP IS PARAMOUNT Teambuilding can come in many different forms but the event needs to engage a group. Your team will remember the fun, playful times more often than the boring classroom session with a sterile, structured environment. Teambuilding activities generate fun and laughter, they increase communication and cooperation, while never failing to entertain. Laugh, have fun, smile! What you may have thought was simply, “Fun… is incredibly effective at connecting people!” Engage them, get them involved, smile, have fun and create memorable moments! Engage your team! Based on a variety of research articles, employees are not even close to being fully “engaged” in their jobs. You need to find ways to get them involved, create memorable moments on a regular basis. We know that companies with strong teambuilding components have a much more engaged work force resulting in high employee retention and a company culture that is extremely positive and leads to more productivity. The simple benefits of teambuilding allows workplaces, organizations, conferences to connect people, to break down barriers when people meet for the first time, and level the playing field with management and employees creating a highly productive team. Intense learning programs that develop technical skills are definitely important but something purely fun, like a day or moment of play such as a round on the golf course, an interactive lunch or an organized event with an experienced teambuilding company are crucial to your bottom line.

You need to find ways to engage your team... get them involved and create memorable moments on a regular basis.

Your teambuilding activity should encourage everyone to play and have fun, even when you need to tackle serious team issues. A high performing corporate team needs common goals, defined roles with excellent communications and problem solving processes. These high performing teams depend upon team building to achieve greater levels of effectiveness. This increased effectiveness leads to greater success and develops leadership qualities within the team. You want to achieve sustainable results by customizing your teambuilding to impact your workplace by: • Enhancing the learning experience for lasting impact • Helping build confidence in individuals by unleashing each person’s potential • Increase individual communication • Helping break down barriers which in turn helps to build relationships • Encouraging a progressive, caring corporate culture • Promoting effective teamwork 10

• Encouraging participative leadership • Serving as an unequalled opportunity to spend quality time with colleagues

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Unleashing creativity for all Don’t miss the opportunity to move your company from good to great!! As there are many different solutions that organizations should review to determine the best alternative, find those unique options that fit your company culture. The goal of teambuilding is to make work and play seamless, to create a more playful, creative and innovative corporate culture and to create a culture where people are comfortable in their environment, where motivation soars and team members strive to do their very best. By unleashing your team’s creativity, it builds relationships, and has a tremendous impact on personal & interpersonal skill development. This unleashing of creativity, improves the ability for teams to problem solve, provides stress relief, bridges communication barriers and empowers individuals. When you turn work into a place that encourages people to be themselves, having fun, and taking risks, you fuel this incredible energy. Powerful! Whether it is taking part in a Quest Challenge, a Scavenger Hunt or being a contestant in a customized Game Show such as Space Cadet Challenge/Family Feud, Bike Build Adventure, Glacier Games or just participating in a series of Play Solutions, the perfect outcome is just that break from the

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office your team needs to move to the next level. We know adults don’t play much differently than children. Adults just swear and cheat a lot more!!!

Seek out activities that: • • • •

Provide a fresh, stimulating outlook Engages a team’s inner passion and excitement Provides a feeling of positive empowerment Provides a sense of accomplishment

These edu-taining activities brings people together and encourages individuals to play, to expand their fun, with the end result of enhancing relations and improving communication thus increasing overall performance. The learning from having your team or group of people engage in edu-taining “play” is an essential consideration as you build your team. Bryan Burns is the CEO (Chief Edu-tainmentTM Officer) of The Corporate Play People Inc, a BC based Event Planner specializing in Teambuilding and Interactive Play activities for a variety of organization across Canada. He can be reached at bryan@corporateplaypeople.com or at 1-866-351-PLAY (7529). Check out their website at: www.corporateplaypeople.com.

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Sudoku

Fees rising at Pearson International

Sponsored by the Centre Mont-Royal Fill each square with a number from 1 to 9 so that every number appears only once in each row, column and cell.

SOME SUDOKU RESOURCES ON THE WEB: • www.websudoku.com •www.sudoweb.com •www.dailysudoku.com •www.sudokupuzz.com

LEVEL: EASY

Solution, page 36

LEVEL: INTERMEDIATE

Solution, page 36

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Get ready to pass up that double-double or latté when you wait for a flight in Toronto. The not-for-profit Greater Toronto Airports Authority recently raised its airport improvement fee by $5 to $25 per departing passenger beginning on June 1. The airport operator cited the struggling economy for the move. However, airports in Montreal and Vancouver both said they aren’t planning to boost their charges any time soon, even though they’re facing similar economic challenges. In the past, Canada’s largest airports have hiked various fees to help pay for expansion projects and infrastructure upgrades, but Pearson is raising them for different reasons. The moves are “in light of the current economic climate, which has resulted in projections for a downturn in passenger traffic,” the authority said. “Transport Canada’s passenger volume forecasts are now anticipating a 5.8 per cent reduction, which translates to roughly 1.8 million fewer trips through Toronto Pearson this year.” In Toronto, a hiring freeze is also underway for the airport authority’s 1,200-employee workforce. There also is a freeze on management salaries, along with the closure of some lightly used gates at Terminal 3. All but critical capital projects have been postponed. Vancouver’s airport charges a $15 fee for most passengers, and Tony Gugliotta, senior vice-president of its finances, says that budget revisions were underway last fall – including a hiring freeze for its 380-person staff and streamlined maintenance costs. In an effort to attract traffic, Pearson is offering airlines rebates of up to 50 per cent on their landing fees for new flights into and out of the airport. Pearson is also putting several projects on hold, including a Terminal 1 parking expansion, Terminal 2 garage demolition, planning for a new Pier G gate complex, and the Terminal 3 master plan. In related news, Canada’s largest airline, Air Canada, reported a loss of more than $1 billion in 2008, with most of it coming during the final three months of the year as the economic crisis unfolded. The company has been critical about higher airport fees in the past, saying that it makes it difficult for the carrier to grow its business. Canada’s other large domestic carrier, WestJet, reported that it filled 81.9 per cent of its seats last month, compared to 86.6 per cent in March 2008. But the company was optimistic that lower fuel costs and increased passenger miles (up 5.1 per cent so far from last year) would lead to a profitable 2009. WestJet plans to increase its fleet of Boeing 737s from the current 78 to 121 by 2013.

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April ’09

Is tourism Italy’s top business? According to Eurispes, an independent research institute, revenue taken in by Italy’s mob increased by 40 per cent in 2007, making crime that country’s No. 1 business. It made the claim in its most recent annual report. Income for the mob increased to $204 billion, up from about $140 billion, the report stated. Organized crime siphoned off approximately 6 per cent of Italy’s gross domestic product from Italian business through practices like protection payments, , usurious interest rates on loans and other types of extortion, Eurispes estimates – that works out to $393 million per day and $15.7 million an hour. Italy’s three main crime syndicates are the Mafia in Sicily, the Camorra based in Naples and the ‘Ndrangheta located in Calabria. Eurispes and SOS Impresa, an association of businessmen to protect against extortion, provided the above figures for the report.

On the Web : www.theplanner.ca

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Ah… to live a simpler life! BY SHARON WORSLEY was just noticing a few minutes ago how many bottles of perfume I currently own. There are eight bottles, not to mention four different containers of body lotion that compliment some of the perfume. It got me to thinking how we can complicate our lives without even realizing it. If I put on perfume in the morning, and then maybe reapply if I am going out in the evening, why do I need so many different bottles? Now if you are a guy reading this, you are not off the hook yourself because I know you like your shiny toys too! My point is, how much stuff do we really need and how complicated does it make our lives? Not only do I have to clean the bottles when they get dusty but I have to decide which one to wear each day. It begs the question, “If I had fewer bottles, would my life be simpler?” I would certainly have a few extra dollars in my pocket. We wonder why we seem so stressed these days but if we took some time to look at how we are living our lives, both personally and professionally, I am sure you would find that we have complicated it somehow. By having all these extra possessions, responsibilities, technology, etc. are we preventing ourselves from living an easier and simpler life, while trying to convince ourselves that all this accumulation and expectation is actually there to somehow help us and make our lives better? Last weekend, I was cleaning out the cupboard under the sink and realized that I had all different types of cleaners for all different types of things that needed cleaning. I wondered if I really needed all of this stuff, as some of it was hardly used. Might there be a couple of cleaners that would do all the cleaning of so many other products? Why take up all that space and have to lug it around my home when a simpler approach might be better? Where in your life, right now, could you simplify something either at home, work or elsewhere? What could you change if you wanted to, so as to relieve some of the overwhelm you experience? I believe that deep down we all know that we have to take responsibility for how our lives are running. We can’t keep blaming our boss, spouse, family or society for all the stress and overload we are feeling. The other day, as I sat on the streetcar travelling from one end of the city to the other on a very rainy morning, I couldn’t help but notice the multitude of people who did not carry an umbrella with them. Most of them were soaked to the skin, which is not a pleasant way to start the day, in my opinion. I wondered why they had not thought to take an umbrella with them as it had been raining for hours.

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Maybe they hadn’t planned in advance to have an umbrella handy in case of rainy days. How might their day have progressed if they had taken the time to make sure that this handy device was available to them on this rainy day? I then contemplated where we all might do ourselves a disservice in not being prepared in advance. Might our lives be simpler if we but took some time to anticipate or plan in advance? For many of us, we make it a practice to carry around a ‘To Do’ list which might be either written down or kept as a running list in our head. Invariably, many of us don’t get through the list each day and then instead move the remaining items to the next day and so on. This can lead to stress or feelings of overwhelm as invariably this cycle is consistently repeated. Have you ever thought of starting a ‘Not To Do’ list? I can hear the naysayers now: “WHAT? Are you crazy… how can I stop doing things, everything needs to be done!” Yes, you read correctly, how might your life be different if you came up with a list of things NOT TO DO? I am not talking about the important things like feeding your kids, paying your bills and going to work. Rather I am suggesting that there are some things we put on our lists that are likely never to get done. Imagine a simpler life with less tasks to be performed, by eliminating things that aren’t really going to matter if they don’t get done, or choosing to settle for good enough on some things instead of perfection. I had a coaching client once who insisted on spending two hours each weekend cleaning her bathroom until it was ‘perfect’, in her terms. She lived alone, so I can’t believe it was absolutely necessary for her to spend that much time on a weekly basis doing this task. Where are you putting in too much effort on something, but maybe not enough effort on areas that do need more of your attention? Consider how this approach may work for meetings and events you are arranging. What absolutely needs to be done and what can be set aside? This is not to imply that you want to run substandard events, but rather how can you simplify the process. Like the umbrella on a rainy day, what could you do in advance to cause less stress in planning or executing your meetings? Is it as simple as having check lists, supplies on hand, anticipating the needs of attendees prior to the date or not worrying if the napkins are the right shade of pink? During this economic downturn, people are trying to reduce their expenses. So examine how YOU can simplify your life both personally and professionally, so that you can be “in the moment” and not get caught up in the future. Sharon Worsley, CEO of Live With Intent is a professional leadership speaker and coach. Her signature keynote ‘Live By Choice, Not By Chance’ assists individuals and organizations to become clear on how they can ensure the quality of their life or organization. Sharon can be reached at sharon@livewithintent.com.

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April ’09

A quick To Do or ( Not to Do) list

Being tourists in our own land

Make one and follow it BY MIKE AUCTOR

1. Remember you will always find the time to do the things you really want to do, so always start with the least interesting tasks. 2. Don’t forget, everything can’t be a number one priority and your to-do lists can be changed as circumstances warrant. So figure out what really needs to be done. 3. A to do list means it needs to be done, so do it, delegate it or ditch it. 4. Saying no up front is better than a broken promise later, so learn to say no. 5. Plan and keep time for emergencies. If you find you waste time, examine your habits. Time is usually wasted in minutes and like Benjamin Franklin’s old adage states, “A penny saved is a penny earned.” This can also be applied to saving time because time IS money. 6. Never leave to tomorrow what must be done today because, as you know tomorrow, will be the busiest day of the week. •••

April ’09

THE

Canadians propelled tourism spending to a 1.9 per cent increase in 2008, although spending by international visitors decreased again, by 5.4 per cent. This was the seventh decline in eight years, bringing tourism exports to their lowest levels in 13 years. Canucks at home increased their spending by 4.1 per cent, from 2007, although the spending weakened in the second half of the year due to the economic decline. Tourism employment increased by 1.4 per cent to 662, 900, which was half of 2007’s pace.

Airlines improve on-time performance U.S. airlines improved their on-time performance in February from January and from a year earlier, according to the U.S. Department of Transportation in a recent report. Alaska Air Group Inc’s Alaska Airlines had the worst on-time performance in February at 76.3 percent while Hawaiian Airlines had the best with a 91.2 percent rate. Baltimore’s airport had the best on-time arrival performance in February, while Newark, N.J. again had the worst, according to the bureau of Transportation Services.

WestJet makes a bold move When you’re No. 2, you have to try harder. With that in mind, WestJet Airlines Ltd. recently launched a lowest-price guarantee to lure hesitant customers back. WestJet, the Calgary-based airline, has watched its bookings shrink during the recession, so has turned to innovative ways to attract recession-weary travellers to fill seats on traditional routes and new flights. Its first quarter revenue per available seat is expected to drop between 10 and 12 percent. Some of the deep discounts include Toronto to Calgary between $99-$179 (usually $149 to $279 on both Westjet and leading domestic carrier Air Canada) and Montreal-Vancouver one-way for $99.

PLANNER

S.P.A.R.K. your listeners’ attention BY STACEY HANKE

• Humorous events or situations • Parables

Is your message memorable or forgettable? hat can you do for your message to be memorable and not forgettable? S.P.A.R.K. your listeners’ attention and bring your message alive. It is your opportunity to add your own creativity and personality.

S.P.A.R.K. is the most effective way to accomplish the following: • Help you relax and get comfortable with your listeners • Grab your listener’s attention • Gain listener involvement • Remember what you are going to say. • Increase learner retention. • Emphasize a key point or idea. The elements of S.P.A.R.K. are: • Stories • Pictures • Analogies • References, Quotes & Questions • Keep them laughing S.P.A.R.K. may be used anywhere within your message. When you have a key point, idea, fact or statistic you want your listener to remember, tie a S.P.A.R.K. around this idea. Your listener will remember more of the information longer. S.P.A.R.K. is also effective at the beginning and end of your message. That is because people tend to remember the first and last things they have heard.

STORIES

The story itself does not need to relate to your message; the point of the story does need to support your message. For example: Let’s say you are frequently called upon to deliver a message to motivate and lead your team. An effective parable may be one like the tortoise and the hare from Aesop’s Fables. After you have told your story, explain to your team the point behind your story. After telling your story, you will bridge the point of your story to the main idea(s) you want to convey. In the example of the tortoise and the hare, you would explain to your team there is a price to pay if they want to succeed. That price is determination, a win-win attitude and perseverance. Your team would not only relate to this story but also remember your points when their determination or attitude begins to take a detour from reaching success.

PICTURES We have heard it before, “A picture is worth a thousand words.” Words and numbers alone are not memorable, nor do your listeners want you to read to them. You can easily take a complex idea and illustrate it with a simple visual to avoid confusing or frustrating your listener. Several years ago, a participant in my class was speaking on marketing strategies. She began her presentation in silence as she showed the class a photograph of a dense crowd of people walking down a street in Tokyo. After giving her audience a chance to study the photo, she said, “Imagine the marketing potential here.” Although I do not remember the remainder of her presentation, I do remember the photograph and the points it made. Less is more! Remember, whenever you use pictures or any visual support, ask yourself: • Do my visual aids enhance listener understanding and encourage retention by illustrating my main ideas? • Do my visual aids communicate my main ideas simply? • Do my visual aids support my message or am I using my visual aids in place of my notes?

A story is a way to tap into your listeners’ emotions and experiences. Stories allow you to connect with your listeners. Be careful not to get lost in the details, making your story too long and losing your listener’s attention. Instead, keep your story brief and to the point, ideally two minutes or less.

ANALOGY

When you tap into your own experiences you will discover a library of stories you can use at any time. • Personal and professional experiences • Lessons learned • Successes and challenges

It is easier to explain a complex idea or concept if you can compare it to something your listeners can understand. An analogy takes a familiar concept and relates it to one that is unknown to increase a listener’s understanding. Practice explaining your analogy to a friend, a co-worker or a family member.

THE

PLANNER

April ’09

Start your message with a question If the explanation seems to be a struggle, do not use the analogy. For example: Learning new communication skills and behaviors is like playing golf for the first time. At the start, it feels awkward and uncomfortable, but the more you practice, the more comfortable and confident you become, and the better your game.

For example, if you were delivering a message about marketing strategies, you might ask, “What is your greatest challenge to identifying your target market?” The key is to identify a question that is most likely to elicit the emotion you want to evoke or that begins the general message you want to convey.

KEEP THEM LAUGHING REFERENCES & QUOTES A reference is an independent source you cite to support your main points or ideas. It might be a newspaper article, a journal, a TV documentary, a book, a speech or other source. References and quotes add credibility to what you are saying. Among the places you can find references: • Website articles and blogs. • Educational and other professional journals. • Newspaper, newsletters, well-known authoritative publications. • Magazines that specialize in your topic of interest.

Stacey Hanke is an executive consultant, author, coach and speaker with 1st Impression Consulting, Inc. in Chicago, Ill. Contact her at: stacey.hanke@1stimpressionconsulting.com or (773) 209-5970.

When using a reference, make sure you acknowledge the source. For example, “According to the Harvard Management Communication Letter, the most frequently missed opportunity in business presentations today is the presenter telling the audience how they feel about the topic.” A quote restates what someone else once said. For example, think about how powerful it would be to quote Martin Luther King’s “I Have a Dream” speech. You are sure to leave a lasting impression. When you are quoting what someone else said, always use that person’s exact words or explain to your listeners when you paraphrase.

QUESTIONS Another option is to start your message with a question. A question is useful to quickly identify the needs of your listeners.

April ’09

Laughter is the best medicine for all of us and creates an instant connection with your listeners. Tell a funny story, recount an amusing situation or offer an example taken from your personal or professional life, your family, friends or peers. Exaggerate everyday funnies or embellish your own experiences. This allows you to establish quickly a relationship with your listeners. These techniques will bring life to your message and energize how you deliver!

THE

Waiting for travel deals pays off This latest recession is turning long-held truths on their heads; instead of booking way in advance for the best deals, travelers can often find cheaper hotel and airline deals if they wait until later, even up to the last minute. Flexibility about dates, exact hotel preferences and destinations can often lead to dramatic price savings. As an example, on Jan. 21, the average sale price of an American domestic plane ticket on Travelocity.com was US$338 for departure dates of March 14 through April 26. By March 3, the average fare had dropped 8 percent to US$312.

PLANNER

THE

PLANNER

April ’09

Executive Suites Garibaldi Springs Golf Course Contact : Kris Szylowski, (604) 815-0048, (877) 815-0048 40900 Tantalus Road, Squamish, BC, V8B 0R3 E-mail : kris@executivesuitesgaribaldi.com Fax: (604) 815-0049 Web : www.executivesuitesgaribaldi.com Description : Experience BC’s newest golf resort just 45 minutes from downtown Vancouver on the scenic Sea to Sky Highway. Capacity : Reception–120 Banquet–100 Classroom–100 Theatre–120 Fairmont Château Whistler (The) Contact : Victoria Verpoorte, (604) 938-8000, (800) 606-8244/(877) 938-2092 4599 Chateau Boul., Whistler, BC, V0N 1B4 E-mail : chateauwhistlerresort@fairmont.com Fax: (604) 938-2020 Web : www.fairmont.com/whistler, www.fairmontgolf.com/whistler Description : At the base of Blackcomb Mountain, this resort has year-round ski-in/ski-out access, on-site golf course and spa, over 32,000 sq. ft. of ballrooms, intimate meeting rooms and 360° views from the rooftop Woodlands Terrace. Capacity : Reception–1,000 Banquet–704 Classroom–567 Theatre–1300 Lake Okanagan Resort Contact : Nicolle Gomez deSousa, (250) 769-3511, (800) 663-3273 2751 Westside Road, Kelowna, BC, V1Z 3T1 E-mail : ngomezdesousa@lakeokanagan.com Fax: (250) 769-6665 Web : www.lakeokanagan.com Description : The resort sits on 300 acres of lakefront parkland with numerous activities including an on-site golf course, stables, marina, spa, beach, waterpark, outdoor pools, hot tubs, fitness centre and various team building activities. Capacity : Reception–300 Banquet–175 Classroom–120 Theatre–225 Predator Ridge Golf Resort Contact : Margaret L. Penner, (250) 542-3436, (888) 578-6688 301 Village Centre Place, Vernon, BC, V1H 1T2 E-mail : mpenner@predatorridge.com Fax: (250) 542-3835 Web : www.predatorridge.com Description : This resort has an award-winning golf course, 1,200 acres of naturally preserved property with amenities even for non-golfers. Also offers a 5,000 sq. ft. AVEDA spa. Outdoors activities like hiking and walking trails available. Capacity : Reception–60 Banquet–60 Classroom–40 Theatre–60

768

7/3/Y

P, BC, FC, TNH 27

YYC 145 km

451

7/2/Y

BC,FC, TNH 18, PS, GA

YEG 350 km

111

1/1/N

P,BC,FC, TNH 18, PS

YVR 65 km

550

4/1/Y

P, BC, FC, TNH 18, PS, GA

YVR 137 km

145

2/3/N

P, FC, PS ,TNH 9

YLW 35 km

121

3/1/N

P, FC, TNH 18

YLW 40 km

# of Guest Rooms

Distance from airport (kms)

Fairmont Banff Springs Hotel & Resort (The) Contact : Sales/Ventes, (403) 762-6822, (800) 441-1414 405 Spray Ave., Banff, AB, T1L 1J4 E-mail : banffsprings@fairmont.com Fax: (403) 762-5741 Web : www.fairmont.com/banffsprings Description : This renowned Four-Diamond luxurious resort is styled after a Scottish Baronial castle. It has a professional calibre golf course, world-class skiing nearby and an outstanding spa. Fairmont GOLD service offered to select guests. Capacity : Reception–1,200 Banquet–1,050 Classroom–975 Theatre–1,500 Fairmont Jasper Park Lodge (The) Contact : Kevin Sebulski, (780) 852-3301, (866) 540-4454 1 Old Lodge Road, Jasper, AB, T0E 1E0 E-mail : kevin.sebulski@fairmont.com Fax: (780) 852-6457 Web : www.fairmont.com/jasper Description : Located in the wilderness paradise of the Canadian Rocky Mountains. The impeccable greens, service and accomodations as well as the breathtaking scenery make this an exceptional golf resort. Capacity : Reception–600 Banquet–500 Classroom–500 Theatre–600

Varia

Name of resort

# Meeting Rooms

Key

Restaurant/Bar/ Room Service

Golf resorts in Canada

LEGEND : – = Not available, BC = Business Centre, FC = Fitness Centre, GA = Golf Academy, P = Heated indoor pool, PS = Pro Shop, TNH = Total Number of Holes AIRPORTS : YEG = Edmonton, AB YHZ = Halifax, NS YKA = Kamloops, BC YLW = Kelowna, BC YOW = Ottawa, ON YPA = Prince Albert, SK YQB = Québec, QC YQY = Sidney, NS YSJ = Saint John, NB YUL = Montréal, QC YVR = Vancouver, BC YXC = Cranbrook, BC YYC = Calgary, AB YYG = Charlottetown, PE YYJ = Victoria, BC YYZ = Toronto, ON April ’09

THE

PLANNER

Varia

Distance from airport (kms)

2/1/N

P, BC, FC, TNH 36, PS

YYC 250 km

2/1/N

BC, FC, TNH 18, PS, GA

YKA 16 km

St. Eugene Golf Resort & Casino Contact : Wendy Van Puymbroeck, (250) 420-2007, (866) 292-2020 7777 Mission Road, Cranbrook, BC, V1C 7E5 E-mail : wvanpuymbroeck@steugene.ca Fax: (250) 420-2001 Web : www.steugene.ca Description : Nestled between the Purcell and Rocky Mountains, a 4.5-Star resort that offers gourmet dining, world-class golf and casino nightlife. Capacity : Reception–100 Banquet–80 Classroom–72 Theatre–100

125

4/2/Y

BC, FC, TNH 18, PS

YXC 7 km

Westin Bear Mountain Golf Resort & Spa (The) Contact : Tracey Webster, (250) 391-7160, (888) 533-2327 1999 Country Club Way, Victoria, BC, V9B 6R3 E-mail : twebster@bearmountain.ca Fax: (250) 391-3792 Web : www.westin.com/bearmountain Description : Canada's only 36-hole Nicklaus Design Golf course. A 4-Diamond AAA resort located on picturesque Vancouver Island. Capacity : Reception–650 Banquet–320 Classroom–250 Theatre–410

5/0/Y

P, BC, FC, TNH 36, PS

YYJ 37 km

234

4/1/Y

BC, FC, TNH 18, PS, GA

YSJ 100 km

2/1/N

P, BC, FC, TNH 18, PS

YHZ 350 km

Name of resort Radium Resort Contact : Sales, (250) 347-9311, (800) 667-6444 8100 Golf Course Road, Radium, BC, V0A 1M0 E-mail : reservations@radiumresort.com Fax: (250) 347-6299 Web : www.radiumresort.com Description : Can comfortably accommodate 500 guests, all rooms overlooking the Resort Course. Spectacular 2.5 hour drive from Calgary through the Banff and Kootenay National Parks and the majestic Rocky Mountains. Capacity : Reception–150 Banquet–150 Classroom–100 Theatre–120 South Thompson Inn & Conference Centre Contact : Carla Carlson, (250) 573-3777, (800) 797-7713 3438 Shuswap Road, Kamloops, BC, V2H 1T2 E-mail : theinn@stigr.com Fax: (250) 573-2853 Web : www.stigr.com Description : Only 4-Star resort property on the river in Kamloops. Over 55 acres to meander or enjoy the balconies overlooking the water and the mountains. Sterling Silver Awards for front desk guest services and catering categories. Capacity : Reception–200 Banquet–160 Classroom–130 Theatre–225

Fairmont Algonquin (The) Contact : Becky Bell, (506) 529-8823, (888) 441-1414 184 Adophus St., St. Andrews, NB, E5B 1T7 E-mail : becky.bell@fairmont.com Fax: (506) 529-7190 Web : www.fairmont.com/algonquin Description : A maritime tradition in its second century of impeccable hospitality, The Fairmont Algonquin blends old-world charm with modern luxury and is a historic Canadian seaside resort. Capacity : Reception–400 Banquet–400 Classroom–225 Theatre–400 Dundee Resort and Golf Club Contact : Dorothy Cooper, (902) 345-2649, (800) 565-5660 RR # 2, 2750 West Bay Highway, West Bay, NS, B0E 3K0 E-mail : dorothy@capebretonresorts.com Fax: (902) 345-2697 Web : www.capebretonresorts.com Description : This beautiful resort offers a lakeside adventure centre with kayaks, canoes and paddleboats, pools, beach, playground, a full service spa, sauna and a hot tub. Open May to October and located just three hours from Halifax. Capacity : Reception–250 Banquet–170 Classroom–125 Theatre–250

# of Guest Rooms

Key

# Meeting Rooms

Restaurant/Bar/ Room Service

Golf resorts in Canada

THE

PLANNER

April ’09

Distance from airport (kms)

Varia

Fox Harb'r Resort Contact : Jim Zareski, (902) 257-1801, (866) 257-1801 1337 Fox Harbour Road, Wallace, NS, B0K 1Y0 E-mail : jzareski@foxharbr.com Fax: (902) 257-1852 Web : www.foxharbr.com Description : A 5-Star resort with breathtaking scenery and warm hospitality. Conference facilities easily allow executive groups of all sizes to mix both business and pleasure. Luxury spa and wellness centre, marina with secluded beachfront. Capacity : Reception–160 Banquet–160 Classroom–100 Theatre–120 Glenhorm Beach Resort Contact : Colleen Dunphy, (902) 285-2363, (800) 565-5660 36743 Cabot Trail, Ingonish, NS, B0C 1K0 E-mail : colleen@capebretonresorts.com Fax: (902) 285-2395 Web : www.capebretonresorts.com Description : Offers a magnificent private beach, Canada’s #1 public golf course and one of the world’s great scenic drives – the Cabot Trail – is just around the corner. An on-site pub offers live entertainment nightly. Capacity : Reception–80 Banquet–60 Classroom–50 Theatre–100 Inverary Resort Contact : Audrey Laffin/Sharon McIntyre, (902) 295-3500, (800) 565-5660 368 Shore Road, Baddeck, NS, B0E 1B0 E-mail : audrey@capebretonresorts.com Fax: (902) 295-3527 Web : www.capebretonresorts.com Description : A unique and historic location offering that feeling of total relaxation. With 11 acres situated on a lake, guests have everything they require without leaving the property. Capacity : Reception–275 Banquet–250 Classroom–200 Theatre–300 Keltic Lodge Resort and Spa Contact : Angela Steeves, (902) 285-2880, (800) 565-0444 Middle Head Peninsula, Ingonish Beach, NS, B0C 1L0 E-mail : asteeves@kelticlodge.ca Fax: (902) 285-2859 Web : www.kelticlodge.ca Description : Keltic Lodge Resort and Spa is truly a unique place where groups return again and again for its exceptional cuisine and hospitality. A wide selection of post-meeting recreational activities and entertainment is available. Capacity : Reception–225 Banquet–175 Classroom–100 Theatre–200 White Point Beach Resort Contact : Danny Morton, (902) 354- 2711, (800) 565-5068 White Point Road, White Point, NS, B0T 1G0 E-mail : greatday@whitepoint.com Fax: (902) 354-7278 Web : www.whitepoint.com Description : Oceanside resort located on a 1 km-long beach. Offers spectacular views, extensive recreational programming and many unique culinary experiences. The resort is a Green Leaf Certified property. Capacity : Reception–250 Banquet–230 Classroom–150 Theatre–350 Blue Mountain Resort Contact : Mark Rich, (705) 445-0231, (877) 445-0231 110 Jozo Weider Blvd., Collingwood, ON, L9Y 3Z2 E-mail : mrich@bluemountain.ca Fax: (705) 443-5529 Web : www.bluemountain.ca Description : Ontario’s largest resort-based conference destination, with an 18-hole championship course in the heart of the village. Located 1.5 hours north of Toronto, between Georgian Bay and the Niagara Escarpment. Capacity : Reception–592 Banquet–592 Classroom–474 Theatre–947

Restaurant/Bar/ Room Service

Name of resort

2/1/Y

P, BC, FC, GA, TNH 27

YHZ 80 km

1/1/N

FC, PS, TNH 18

YQY 300 km

137

2/2/N

P, BC, FC, TNH 18, PS, GA

YQY 100 km

105

2/1/N

BC, FC, TNH 18, PS

YQY 143 km

163

1/1/Y

P, BC, FC, TNH 9, PS

YHZ 150 km

844

15/8/Y

P, BC, FC, TNH 18, PS

YYZ 153 km

# Meeting Rooms

Key

# of Guest Rooms

Golf resorts in Canada

THE

PLANNER

276

1/1/Y

P, BC, FC, TNH 27, PS, GA

YOW 30 km

157

1/1/N

TNH 27, BC, PS, GA

YYZ 212 km

2/1/N

P, BC, FC, TNH 18, PS, GA

YYZ 100 km

400

3/2/N

P, BC, FC, PS, GA, TNH 36

YYZ 200 km

120

4/2/N

P, BC, FC, PS, GA, TNH 27

YYZ 219 km

3/2/N

BC, PS, GA, TNH 18

YYZ 160 km

# of Guest Rooms

Distance from airport (kms)

Brookstreet Contact : Meike Buechler, (613) 271-3576, (888) 826-2220 525 Legget Drive, Ottawa, ON, K2K 2W2 E-mail : media@brookstreet.com Fax: (613) 271-3541 Web : www.brookstreet.com Description : Brookstreet is a 4-Diamond destination with gourmet dining, a naturally-lit conference space, full-service spa and fitness studio as well as The Marshes Golf Course. The staff provides superior service. Capacity : Reception–800 Banquet–340 Classroom–350 Theatre–500 Clevelands House Resorts Contact : Bob Shaw/Ted Carruthers, (705) 765-3171 ext. 165/135, (888) 567-1177 1040 Juddhaven Road, PO Box 60, Minett, ON, P0B 1G0 E-mail : groupsales@clevelandshouse.com Fax: (705) 765-6296 Web : www.clevelandshouse.com Description : Located in the heart of Muskoka, this 408-acre estate maintains all the prerequisites for productive and innovative meeting experiences. The resort has been in the hospitality business for more than 140 years. Capacity : Reception–500 Banquet–500 Classroom–220 Theatre–375 Cranberry Resort Contact : Laurie Dybajlo-Bridge, (705) 446-3253, (800) 465-9077 19 Keith Ave., Collingwood, ON, L9Y 4T9 E-mail : ldybajlo@thecranberryresort.com Fax: (705) 446-0270 Web : www.thecranberryresort.com Description : The only waterfront meeting centre in the entire region. Set against the panoramic backdrop of Blue Mountain and the waters of Georgian Bay. Tranquil setting and captivating natural beauty abound. Capacity : Reception–300 Banquet–300 Classroom–120 Theatre–300 Deerhurst Resort Contact : Peggy Mayo, (705) 789-6411, (800) 461-6522 1235 Deerhurst Drive, Huntsville, ON, P1H 2E8 E-mail : sales@deerhurstresort.com Fax: (705) 789-8099 Web : www.deerhurstresort.com Description : An easy-to-reach, lakeside location with flexible function space and one-stop shopping for everything from golf to entertainment and teambuilding. Non-stop commitment to streamline your planning and beat your budget. Capacity : Reception–1,200 Banquet–700 Classroom–750 Theatre–1200 Delta Grandview Resort Contact : Quinn Michell, (705) 789-4417, (866) 472-6388 939 Highway 60, Grandview Drive, Huntsville, ON, P1H 1Z4 E-mail : qmichell@deltahotels.com Fax: (705) 789-2611 Web : www.deltagrandview.ca Description : A historic, sprawling luxury resort dating back to 1874, offering everything from championship golf to tennis to spa services and skiing. Stargazing is available from Grandview’s own Astronomical Observatory. Capacity : Reception–800 Banquet–500 Classroom–500 Theatre–800 Delta Rocky Crest Contact : Quinn Michell, (705) 375-2240, (800) 263-5763 RR#1, Hamer Bay Road, MacTier, ON, P0C 1H0 E-mail : qmichell@deltahotels.com Fax: (705) 375-1147 Web : www.deltarockycrest.ca Description : Located on Lake Joseph, the resort is an easy, scenic drive from Toronto. Suites include a living room, kitchenette, fireplace and private porch or sunroom. Intimate, yet offering a wide variety of activities and facilities. Capacity : Reception–115 Banquet–96 Classroom–60 Theatre–100

Varia

Name of resort

# Meeting Rooms

Key

Restaurant/Bar/ Room Service

Golf resorts in Canada

THE

PLANNER

April ’09

1/0/N

PS, GA, TNH 9

YYZ 200 km

374

7/4/Y

P, BC, FC

YYZ 135 km

2/2/N

P, FC, PS, GA, TNH 18

YOW 150 km

104

2/1/N

P, BC, FC, TNH 18, PS

YYZ 45 km

1/1/N

P, FC, TNH 18

YYZ 100 km

144

1/1/N

BC,TNH 18

YYZ 120 km

# of Guest Rooms

Distance from airport (kms)

Eganridge Inn & Spa Contact : Nancy Saville, (705) 738-5111, (888) 452-5111 26 Country Club Drive, Fenelon Falls, ON, K0M 1N0 E-mail : nancysaville@eganridge.com Fax: (705) 738-5111 Web : www.eganridge.com Description : Eganridge is steeped in historic significance and natural beauty. Privacy, understated luxury, award-winning cuisine and service excellence have earned this property international recognition and acceptance. Capacity : Reception–150 Banquet–138 Classroom–60 Theatre–80 Fallsview Casino Resort Contact : Sales/Ventes, (888) 325-5788 6380 Fallsview Boul., Niagara Falls, ON, L2G 7X5 E-mail : mallison@fallsviewcasinoresort.com Fax: (905) 371-7639 Web : www.fallsviewcasinoresort.com Description : Everything planners need for a successful and stimulating conference for 15 or 1,500 is available here. An open air terrace overlooking Niagara Falls is a highlight. Also offers a full-service spa. Capacity : Reception–2,500 Banquet–1,250 Classroom–1,500 Theatre–2,500 Glen House Resort Contact : Jeanine Hunter, (613) 659-2204, (800) 268-GLEN #407 1000 Islands Parkway, Lansdowne, ON, K0C 1L0 E-mail : glenhse@1000island.net Fax: (613) 659-2232 Web : www.glenhouseresort.com Description : Located directly in the 1000 Islands, this resort offers amazing views from its facilities. Smuggler’s Glen Championship Golf Course is on-site and the 18-hole facility has dramatic elevations, views and vistas. Capacity : Reception–180 Banquet–180 Classroom–120 Theatre–200 Hockley Valley Resort Contact : Claudia Taylor, (416) 363-5490 ext. 5112, (866) Hockley (462-5539) RR # 1, Orangeville, ON, L9W 2Y8 E-mail : ctaylor@hockley.com Fax: (519) 942-8033 Web : www.hockley.com Description : A four-season, multi-purpose venue with more than 20 years’ experience servicing corporate events and golf tournament. Close to Pearson International Airport but far enough away that it is considered a ‘retreat’ location. Capacity : Reception–550 Banquet–380 Classroom–200 Theatre–550 Millcroft Inn & Spa Contact : Kerri Fernandez, (519) 941-3903 ext. 5370, (800) 383-3976 55 John St., Village of Alton, Caledon, ON, L7K 0C4 E-mail : kfernandez@vintage-hotels.com Fax: (519) 941-1960 Web : www.millcroft.com Description : Less than 60 minutes from Toronto, and nestled in 100 acres of private land among the forest and the river in the beautiful Caledon Hills, this resort is a haven for those who work hard and play hard. Capacity : Reception–70 Banquet–70 Classroom–55 Theatre–80 Mountain Springs Resort Contact : Heather LeQuyere, (705) 444-7776, (800) 704-8633 ext. 280 796468 Grey Road 19 RR#3, Collingwood, ON, L9Y 3Z2 E-mail : sales@mountainspringsresort.com Fax: (705) 444-6533 Web : www.mountainspringsresort.com Description : A boutique resort, located at the north base of Blue Mountain. All suites include kitchen and jacuzzi bath. Also offers a year-round heated pool, hot tub and Internet service. Capacity : Reception–110 Banquet–96 Classroom–72 Theatre–120

Varia

Name of resort

# Meeting Rooms

Key

Restaurant/Bar/ Room Service

Golf resorts in Canada

THE

PLANNER

269

3/2/N

P, FC, PS, GA, TNH 45

YYZ 77 km

221

3/2/N

P, BC, FC, TNH 18, PS, GA

YYZ 200 km

1/0/Y

P, BC, FC, TNH 9

YYZ 150 km

4/5/N

P, BC, FC, TNH 9, PS

YYZ 150 km

220

2/1/N

P, BC, FC, TNH 27, PS, GA

YYZ 115 km

140

3/1/N

P, BC, FC, TNH 45, PS

YYG 53 km

# of Guest Rooms

Distance from airport (kms)

Nottawasaga Inn Resort Contact : Reservations, (705) 435-5501, (800) 669-5501 6015 Highway 89, Alliston, ON, L9R 1A4 E-mail : reservations@nottawasagaresort.com Fax: (705) 435-5840 Web : www.nottawasagaresort.com Description : The only resort in Ontario with two NHL-sized ice arenas on-site. With 41 years of experience, this is an ideal destination for tournaments, getaways, meetings, conventions and weddings. Capacity : Reception–1,000 Banquet–1000 Classroom–1000 Theatre–1000 Rosseau, a JW Marriott Resort & Spa (The) Contact : Leah Lesile, (705) 765-1900, (866) 240-8604 1050 Paignton House Road, Minett, ON, P0B 1G0 E-mail : leah.lesile@marriott.com Fax: (705) 765-6948 Web : www.jwrosseau.com Description : The first JW Marriott Resort & Spa in Canada. Service rituals include personalized wake-up; outdoor programs include astronomy tours and guided hikes. The resort has a 4 Green Key rating. Capacity : Reception–500 Banquet–400 Classroom–400 Theatre–500 Ste. Anne’s Spa Contact : Wanda Hoehn, (905) 349-2493, (888) 346-6772 1009 Massey Road, Grafton, ON, K0K 2G0 E-mail : wanda.hoehn@steannes.com Fax: (905) 349-3156 Web : www.steannes.com Description : An all-inclusive destination spa experience for planners looking for an alternate style, mixing business and recuperation. The resort is 90 minutes from Toronto and accessible by train. Capacity : Reception–20 Banquet–15 Classroom–15 Theatre–30 Talisman Resort Village Contact : Trish Mann, (519) 599-2520, (800) 265-3759 150 Talisman Mountain Drive, Kimberley, ON, N0C 1G0 E-mail : conference@talisman.ca Fax: (519) 599-3186 Web : www.talisman.ca Description : The facilities and Niagara Escarpment location provide a stimulating environment to create exciting and unique teambuilding programs to compliment your meeting objectives year round. Plenty of meeting space flexibility is available. Capacity : Reception–500 Banquet–350 Classroom–160 Theatre–250 White Oaks Resort Contact : Julie Lepp, (905) 704-5638, (800) 263-5766 253 Taylor Road SS 4, Niagara on the Lake, ON, L0S 1J0 E-mail : jlepp@whiteoaksresort.com Fax: (905) 704-5616 Web : www.whiteoaksresort.com Description : Full service resort and spa offering comfort, service and atmosphere. Built and operated as a privatly-owned business. A luxury centre with world class recreation and a sunset or sunrise view from every guest room. Capacity : Reception–750 Banquet–580 Classroom–450 Theatre–825 Rodd Brudenell River - A Rodd Signature Resort Contact : Mary Ellen Dougan, (902) 629-2310, (800) 565-7633 86 Highway 3, Roseneath, PE, C0A 1G0 E-mail : mdougan@roddhotelsandresorts.com Fax: (902) 368-3569 Web : www.roddhotelsandresorts.com Description : Rodd Brudenell River is home to two of the Atlantic Canada's finest golf courses, Brudenell River and Dundarave Golf Course. New for 2007 is The Callaway Performance Centre of Atlantic Canada and the Callaway Divine Nine. Capacity : Reception–250 Banquet–180 Classroom–100 Theatre–250

Varia

Name of resort

# Meeting Rooms

Key

Restaurant/Bar/ Room Service

Golf resorts in Canada

THE

PLANNER

April ’09

Distance from airport (kms)

Varia

Rodd Crowbush Golf & Beach Resort – a Rodd Signature resort Contact : Mary Ellen Dougan, (902) 629-2310, (800) 565-7633 632 Route 350, Lakeside, PE, C0A 1S0 E-mail : mdougan@roddhotelsandresorts.com Fax: (902) 368-3569 Web : www.roddhotelsandresorts.com Description : With its tranquil setting overlooking Prince Edward Island’s panoramic North Shore and wide variety of activities on-site, the 5-Star and this 4-Diamond resort is one of Atlantic Canada’s most luxurious. Capacity : Reception–200 Banquet–176 Classroom–80 Theatre–200 Rodd Mill River - a Rodd Signature Resort Contact : Mary Ellen Dougan, (902) 629-2310, (800) 565-7633 180 Mill River Resort Road, Route 136, Woodstock, PE, C0B 1V0 E-mail : mdougan@roddhotelsandresorts.com Fax: (902) 368-3569 Web : www.roddhotelsandresorts.com Description : Voted one of Canada's best golf values, Rodd Mill River is ranked as one of the Top 50 golf resorts in Canada. This full service resort is located within Mill River Provincial Park the North Cape Coastal Drive. Capacity : Reception–200 Banquet–175 Classroom–120 Theatre–200 Auberge Godefroy Contact : Marie-Eve Boisclair, (819) 233-3516, (888) 422-1620 17575 boul. Becancour, Becancour, QC, G9H 1A5 E-mail : me_boisclair@aubergegodefroy.com Fax: (819) 233-2288 Web : www.aubergegodefroy.com Description : The Auberge Godefroy, with its professional staff, is an ideal choice whether you are looking for the ideal place to spend a holiday vacation or searching for the best accommodation for your business gatherings. Capacity : Reception–400 Banquet–250 Classroom–170 Theatre–300 Chantecler (Le) Contact : Sales/Ventes, (450) 229-3555, (888) 916-1616 1474 Ch. du Chantecler, Ste-Adèle, QC, J8B 1A2 E-mail : infochantecler@lechantecler.com Fax: (450) 229-1098 Web : www.lechantecler.com Description : Located in the heart of the Laurentians, this resort offers fine Italian cuisine, a terrace with a view of Lake Rond, aprivate beach and many recreational activities. Capacity : Reception–620 Banquet–485 Classroom–284 Theatre–600 Château Mont-Sainte-Anne Contact : Marie-Andrée Boivin, (418) 827-1862 ext. 2809, (800) 463-4467 500, boulevard du Beau-Pré, Beaupré, QC, G0A 1E0 E-mail : maboivin@chateaumsa.com, Fax: (418) 827-5072 Web : www.chateaumsa.com Description : This 4-Star, 4-Diamonds destination is only two minutes from the challenging Le Grand Vallon golf course. More than 26,000 sq. ft. of meeting space available. A modern, 6,800 sq. ft. exhibition hall is also available. Capacity : Reception–600 Banquet–600 Classroom–500 Theatre–800 Fairmont Le Chateau Montebello Contact : Nathalie Beauchamps, (819) 423-3004, (800) 441-1414 392 rue Notre Dame, Montebello, QC, J0V 1L0 E-mail : nathalie.beauchamps@fairmont.com Fax: (819) 423-5106 Web : www.fairmont.com/montebello Description : The world's largest log castle, famed for its rugged luxury, is located halfway between Ottawa and Montreal. More than 40 adventures including Canada's only Land Rover Experience driving school and cross-country skiing. Capacity : Reception–500 Banquet–320 Classroom–250 Theatre–425

Restaurant/Bar/ Room Service

Name of resort

1/1/Y

P, BC, FC, TNH 18, PS, GA

YYG 50 km

1/1/N

P, BC, FC, TNH 18, PS

YYG 116 km

1/1/Y

P, BC, FC, TNH 18, PS, GA

YUL & YQB 150 km

179

1/1/Y

P, BC, FC, TNH 45, PS

YUL 76 km

239

2/1/N

P, FC, PS, GA, TNH 36

YQB 60 km

211

2/2/Y

P, BC, FC, TNH 18, PS

YOW 80 km

# Meeting Rooms

Key

# of Guest Rooms

Golf resorts in Canada

THE

PLANNER

Four Points by Sheraton Québec Contact : Luc Ménard, (418) 627-4900 ext. 606, (866) 627-8008 7900, rue du Marigot, Québec, QC, G1G 6T8 E-mail : luc.menard@fourpointsquebec.com Fax: (418) 627-3658 Web : www.fourpoints.com/quebec Description : Resort hotel located a few minutes from Quebec City. Features Le Dijon, a fine French cuisine restaurant and Golf de la Faune, an international caliber golf course. Four-seasons spa/pool and free parking. Capacity : Reception–200 Banquet–280 Classroom–160 Theatre–300 Golf Bromont Contact : Martin Ducharme, (450) 534-3133, (888) BROMONT (276-6668) 95 rue de Montmorency, Bromont, QC, J2L 2J1 E-mail : mducharme@chateaubromont.com Fax: (450) 534-1700 Web : www.chateaubromont.com Description : A well-designed golf course in an enchanting setting for all levels of golfers. Located between the mountains and a valley, Golf Bromont offers a frontrow seat of a nature-sized show for a truly memorable golf experience. Capacity : Reception–600 Banquet–400 Classroom–345 Theatre–486 Hôtel du Lac Carling Contact : Nathalie Lacroix (450) 533-6327 ext. 3, (888) 522-7546 ext. 3 2255 Route 327 Nord, Grenville-sur-la-Rouge, QC J0V 1B0 E-mail : sales@laccarling.com Fax: (450) 533-4495 Web : www.laccarling.com Description : Four-seasons hotel replete with antique charm and located between mountains and lakes. Offers a number of activities for teambuilding, spa services and many racquet sports. Rooms have a panoramic view of the golf course. Capacity : Reception–600 Banquet–400 Classroom–400 Theatre–400 Hôtel & Golf Mont Gabriel Contact : Anne-Marie Roy, (450) 229-3547, (800) 668-5253 1699 chemin Mont Gabriel, Ste-Adele, QC, J8B 1A5 E-mail : amroy@montgabriel.com Fax: (450) 229-7034 Web : www.montgabriel.com Description : Golf Mont Gabriel is situated at the top of a mountain and offers spectacular views of the Laurentians and St. Sauveur Valley. Located directly at the door of the hotel with easy access. Capacity : Reception–400 Banquet–300 Classroom–240 Theatre–350 Manoir des Sables Contact : Carole Imbleau, (819) 847-4747, (877) 343-5344 90 avenue des Jardins, Orford, QC, J1X 6M6 E-mail : cimbleau@hotelsvillegia.com Fax: (819) 847-3519 Web : www.hotelsvillegia.com Description : All meetings rooms have large windows and a French door opening onto a private terrace. Spectacular views and lots of on-site activities such as golf, kayaking, tennis, volleyball, cross country skiing and more. Capacity : Reception–300 Banquet–200 Classroom–175 Theatre–260 Elk Ridge Resort Contact : Steve Johnston, (306) 663-4653, (800) 510-1824 Box 130, Waskesiu Lake, SK, S0J 2Y0 E-mail : steve@elkridgeresort.com Fax: (306) 663-5800 Web : www.elkridgeresort.com Description : Elk Ridge is a four-star, four-season resort located in the natural setting of the Boreal forest. It is a great venue for corporate and leisure business. Capacity : Reception–210 Banquet–248 Classroom–96 Theatre–240

THE

PLANNER

Distance from airport (kms)

405

3/2/Y

P, BC, FC, TNH 27, GA

YQB 150 km

102

1/1/N

P, BC, FC, TNH 18, PS, GA

YQB 20 km

164

2/2/Y

P, BC, FC, TNH 18, PS, GA

YUL 100 km

3/2/Y

P, FC, TNH 18

YUL 91 km

128

1/1/Y

P, BC, FC, PS, TNH 18

YUL 85 km

141

2/2/N

P, BC, FC, PS, TNH 27

YUL 138 km

2/1/N

P, BC, FC, PS, TNH 27

YPA 80 km

# of Guest Rooms

Varia

Fairmont Le Manoir Richelieu Contact : Isabelle Houle, (418) 665-3703, (800) 441-1414 181 rue Richelieu, La Malbaie, QC, G5A 1X7 E-mail : isabelle.houle@fairmont.com Fax: (418) 665-4566 Web : www.fairmont.com/richelieu Description : This scenic resort is located on a cliff, between the mountains and the sea. New restaurant opened in 2008, La Bellerive. Capacity : Reception–1,050 Banquet–820 Classroom–600 Theatre–1000

# Meeting Rooms

Name of resort Key

Restaurant/ Bar/Room

Golf resorts in Canada

April ’09

Restaurants in Vancouver Ed. Note: Following Cynthia Fell’s recent article about savings in restaurants, we now present some eatery options in Vancouver as part of our continuing series on restaurants.

AQUA RIVA Located close to the major hotels and the brand new Trade and Convention Center, Aqua Riva is a large, vibrant windowwrapped dining room & bar with sweeping views of Vancouver’s inner harbour and the North Shore mountains. Specializing in fine West Coast Cuisine and BC wines with flexibility in menu offerings for large and small group bookings. Cocktail parties, sit-down dinners of groups and buyouts are what Aqua Riva specializes in. Capacity is 200 for Sit Down and up to 450 for a Stand Up cocktail party. They also have a semi-private room for 40 and can offer a bar area for a cocktail party of 75 guests. Tel: (604) 683-5500 On the Web: www.aquariva.com

BAR NONE Bar None has been Vancouver’s self-proclaimed hottest night club for 16 years. The only night club located in the elite area of Vancouver – Yaletown – Bar None has hosted guests like David Beckham, Ashton Kutcher and Jessica Alba. If the clubbing scene is what you are looking for, this is the place – Bar None. Capacity is 275. Tel: 604-689-7000 On the Web: www.donnellyhospitality.ca

BLUE WATER CAFE An anchor in Vacouver’s culinary landscape, Blue Water Cafe is recognized as one of the very best Vancouver destinations for seafood. Gold winner for ‘Best Seafood’ by Vancouver’s annual Restaurant Awards and one of two Canadian restaurants in Robb Report’s 100 favourite restaurants worldwide. Housed in a handsome brick and beam heritage warehouse conversion in the heart of Yaletown. Capacity is Sit Down 240, Stand-Up 450, Bar and Raw Bar Sit Down 15 and 12, respectively. Private and semi-private wine rooms available, Sit Down 46 to 70, Stand up 70 to 110, but please contact the restaurant for availability and more details. Tel: (604) 786-0540 On the Web: www.bluewatercafe.net

BRIX RESTAURANT AND WINE BAR Known for its modern Canadian cuisine that uses local ingredients in a comfortable, yet innovative way, a strong commitment to wine and an excellent wine by the glass selection. The room is warm, inviting and artistic and the loveApril ’09

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ly outdoor patio now has a new glass ceiling and landscape designed winter garden for year round outdoor seating. Buyouts are possible, and the capacity for a sit-down dinner is 120/Patio 40 and cocktail is 175/Patio 60. Easy load in and load out at street level. Courtyard can fit a car or other large display item. Car can drive into courtyard for display. Brix also owns George lounge downstairs connected by staircase, so both rooms can be booked together. Note: Patio is covered and heated so an outside gathering is not weather dependent. Tel: (604) 915-9463 On the Web: www.brixvancouver.com

CINCIN This multiple award-winning restaurant creates its special Mediterranean-inspired menu in a heritage wood-fired oven under the keen eye of Executive Chef François Gagnon. The elegant, curved marble bar is a central feature, accented by stone walls and tall arched doors that open onto a secluded terrace. Capacity is Restaurant Sit Down 120, Stand Up 240; Private Wine Room Sit Down 30, Stand up 30; Lounge Sit Down 16, Stand Up 40; Terrace Sit Down 42, Stand up 70. and the Bar Sit Down 12. Outstanding wine collection available. Tel: (604) 786-0540 On the Web: www.cincin.net

GEORGE ULTRA LOUNGE Vancouver’s renowned award-winning cocktail lounge, George is Vancouver’s ultra after-work meeting place. Open at 4 pm for canapés, appetizers or full menu and voted Vancouver’s Best Cocktail Lounge. Private room for six, and buyouts are possible. Capacity for sit-down dinner is 40, patio 40, bar 18 and stand up is 80. Owned by and connected to Brix Restaurant. Tel: (604) 628-5555 On the Web: www.georgelounge.com

GOTHAM STEAKHOUSE & COCKTAIL BAR An American Style Steakhouse with stunning décor, superb service and an award winning wine list. Excellent, simple, well thought out menu with quality ingredients – Canadian Prime Beef. Gotham is located in a beautifully restored heritage building in the heart of the financial district and is walking distance from Vancouver's entertainment district and downtown hotels. Private rooms for 50 and 25 available, semiprivate mezzanine for 60 also. Capacity is Sit Down 200, Patio 50/ Bar and lounge 50 and Stand-up 300.

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NYALA RESTAURANT ON MAIN

Restaurants CONTINUED FROM PAGE 31 Close to the entertainment and theatre district. Note: Gotham also owns the Shore Club, located downtown at Granville and Dunsmuir. Capacity at the Shore Club is 260 seats with 130 up and 130 down. It has two small private rooms, one for 12 and one for 20. Tel: (604) 605-8282 On the Web: www.gothamsteakhouse.com

HAMILTON STREET GRILL A contemporary, casual steakhouse featuring certified Angus Beef along with a large selection of fresh seafood entrees. Private room with pool table and a long bar featuring wines by the glass. Yaletown’s only casual restaurant for grownups. Buyouts are possible, and a private room is available for 25 (with an optional pool table). The restaurant has its own loading dock or easy load in and load out. Capacity is Sit Down 140, patio 40, Bar 18 and Stand Up 200. Close to GM Place stadium. Tel: (604) 331-1511 On the Web: www.diningoutguide.com

LA TERRAZZA Just a few minutes from the frenzy of downtown lies La Terrazza, a perfect getaway. Located downtown in Yaletown, the restaurant offers fine dining with a modern Italian menu as well as classic cuisine. It also has two elegant private rooms for 55 and 25 guests. Complimentary valet parking Tuesday to Saturday and buyouts are possible. Capacity is Sit Down 110 (with two fireplaces) and garden surrounded, Patio 60, Bar and lounge 40 and Stand-up 400. Note: Both private rooms have separate outside and private entrances. Smaller private room has separate air system. Easy load in and load out for large trucks and vans in covered, secure parking. Entire parking lot for 150 can be secured and reserved. Excellent location for high security needs. Furniture can be stored on premises for a buyout that requires emptying rooms. This restaurant is an excellent wedding location. Tel: 604-899-4449 On the Web: www.laterrazza.ca

LIBRARY SQUARE PUB The Square Pub combines a unique blend of sports and dance with 13 TVs, 2 projection screens & 1 big screen HD TV to catch all live & PPV events. The games room features shuffle board, foosball, pool table & video games. Varied theme nights and DJs keep the parties going late into the night. Capacity is 280. Close to GM and BC Place and all downtown theatres. Tel: (604) 633-9644 On the Web: www.donnellyhospitality.ca 32

THE

Nyala, an Ethiopian owned African hot spot serving some of the most interesting and diverse Ethiopian/African cooking in vancouvr. Buyouts are possible, and capacity is Sit Down 60 and Stand Up 100. Tel: (604) 876-9919 On the Web: www.nyala.com

OUISI BISTRO Combining Louisiana spice and French flare in a jazz-inspired atmosphere, this well-known South Granville eatery (close to the Stanley Theatre) celebrates the cuisine of New Orleans and offers delicious French Cajun dishes and traditional, spicey Creole cooking. Enjoy brunch, lunch and dinner alongside a window overlooking the bustle of Granville Street – weekend brunch served until 3 pm. Buyouts are available and the capacity is Sit Down 80, Patio 30, bar 12 and Stand Up 150. Tel: 604-732-7550 On the Web: www.ouisibistro.com Smoking Dog Bistro The Smoking Dog is a French- and Mediterranean-inspired neighbourhood bistro in the heart of Kitsilano with a warm and inviting dining room, a lively comfortable bar and live jazz music on the weekends. Offering a wide variety of French and Mediterranean influenced dishes; the cuisine is rustic, yet contemporary. Our new 2006 winter menu is sure to please everyone from couples, families, singles and business people. Buyouts are possible and the capacity is Sit Down 80 and Patio 80. Stand Up capacity is 125, plus the patio. Tel: (604) 732-8811 On the Web: www.thesmokingdog.com SO.CIAL at le Magasin Offering Contemporary Canadian Cuisine in a stunning dining room, SO.CIAL is the new hot spot in Gastown. A vintage feeling is created with a pressed tin ceiling, mosaic marble and concrete floors, crystal and wood. Oversized front windows onto the street-scape can be both opened and removed for European style dining. The Oyster and Seafood Bar as well as the Custom Butcher Shop and Deli, with own smoker and single animal production butchering make this place an exceptional culinary experience. Buyouts are possible and the Oyster Bar can be booked as private room. Capacity: Dining room Sit Down 110/ Patio 30/Oyster Bar 40 / Chefs Table 6 / Butcher Shop & Deli 12-15. Stand-up ding room and lounge 150. Close to convention Centres and waterfront hotels Tel: (604) 669-4488 On the Web: www.socialatlemagasin.com

If you would like to suggest some great restaurants you know about for planners, send us an e-mail at: onfo@theplanner.ca.

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April ’09

Amex survey: Procurement works

Small storage saves stress

American Express Business Travel recently released its 2009 procurement practices Survey results. Key findings about companies were: • 68 percent saved between 5 and 15 percent of their annual travel spending by applying procurement techniques and nearly 80 percent expect savings between 5 and 20 percent in 2009 • 75 percent of respondents believe procurement helped tighten their travel policy in 2008. • 55 percent value service as an equally important element to cost and 11 percent believe service is more important • 50 percent of respondents consider travel a commodity, down from 58 percent and 66 percent in respective previous surveys The performance and service levels of an expanded set of supplier categories. Use of service-level agreements has increased almost across the board, with the greatest increases in hotel (51 percent from 30 percent), car rentals (47 percent from 33 percent) and chauffeured cars (20 percent from 13 percent). Making an investment in outside support for travel procurement efforts can also drive savings, with 46 percent of companies reporting that they currently use a third party and another 5 percent confirming plans to begin using a vendor (compared to 31 percent and 9 percent previously). In fact, the number one reason for selecting a travel management company is its ability to identify air, hotel and other program savings, the survey showed. Companies are also seeking opportunities for savings by outsourcing tasks related to hotels (65 percent, up from 45 percent), car rentals (51 percent, up from 31 percent), air (63 percent, up from 61 percent) and meetings (46 percent, not previously surveyed). According to the survey data, meetings management remains a significant area of savings opportunity. While half of respondents plan to increase their use of videoconferencing this year, more than half (60%) are not applying strategic sourcing practices to the meetings arena currently.

We’ve all heard the cliché before: There are two kinds of people: Those who have lost computer data and those who will in the future. Considering the dependence we who live in the modern world have on computers, it just seems to be common sense to back up our data frequently. But to use another cliché, common sense is really NOT that common. So, how about a simple, inexpensive way to backup your data that will leave you less stressed and more efficient? We suggest a USB flash or portable drive. Now, this is not a new invention to be sure, but what makes these USB (Universal Serial Bus) “keys” or thumb drives so attractive now is the price; go to almost any business supplies or electronics store and you’ll find a 4GB USB key for about $25. They go up to 32 GB (gigabytes), which is a phenomenal amount of storage which the vast majority of businesspeople will never need. Many experts suggest 4 GB, as the price and storage capacity meet that selling “sweet point.” Planner Managing Editor Leo Gervais has a four-year old 1GB Kingston USB key he paid more than $100 for and he still swears by it. “I try to backup my most important and current files on it every day,” he said. “And now, with the cost vs storage capacity argument basically null and void, there is really no reason NOT to buy one. I highly recommend buying one.” Here are a few tips to consider when buying a USB key and about backing up data in general: 1. Back up regularly, every day at the end of the day if possible. Set a specific time of day to do it i.e. 4 p.m. 2. Be sure to run a virus scan on any portable storage device before transferring files. 3. Purchase a second backup device and give the extra copy to a friend or store it in a safe. You could also use a fee-based on-line backup program. 4. Organize your data folders (e.g. music, business files, pictures) into a single master folder on your computer and then divide into subfolders. 5. Read reviews online to get an idea of prices and ask for in-store specials or rebates on USB keys.

April ’09

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PLANNER

Pin your sales success on bowling BY KATHIE MADDEN

Does technology help or hinder us as we work to improve? ’m sitting at the local social house watching the Weber Cup 10-pin Bowling Championships on the overhead flat screens, USA vs. Europe. The importance of this bowling competition is evident because even the supporting fans reveal intensity in their expressions. When did bowling turn so serious? No, I am not a bowling enthusiast – I have just popped in for a quick cup of soup while I review some tips from a meeting I have just attended where a colleague shared a long list of ‘IT-sales’ she employs in her business. I listened intently, took notes and became anxious at the inventory of things I need to do in order to keep up with the fast-paced ‘IT-Business’ world. My mind is jumping back and forth between her information and this bowling tournament and all I can think is that I wish I felt less like a bowling pin and more like a bowling ball. My colleague instructed me, “You should have your business on Facebook, have outside links driving traffic to your website, post weekly blogs, send out a newsletter, do search engine optimization and sign up for Twitter.” “Twitter? What is that?” I humbly inquired. “It’s a social network that operates in real time, a micro-blogging service,” she replied. “Tweeter is an interface that allows you to post new tweets.” I nod like I understand, however I feel like I am standing in the fall-out dust of the technology bandwagon that has driven away without me and I don’t care. The European team has just thrown a ball that looked like it would land in the gutter but it takes a last second curve to score a spare for his team. The bar comes down to clear the pins and as the pin setter replaces them, I attempt to bring clarity to all her suggestions; I recognize I’d rather be bowling! If I was to do as she suggested it would require more time and discipline in an already full schedule. I asked myself these questions: 1. Will it entail more work for my clients? 2. How much will this time and effort cost me? 3. Is this success? Or does it just look and sound like success on the Internet?

I don’t know who won the Weber Cup, but I did determine that to remain competitive I will research and perhaps incorporate some of her suggestions however, nothing can beat the necessary practice of putting yourself in front of the ‘kingpins’; the real people that can say yes. On my sales score sheet, this is a STRIKE and more important than any blog or tweet. Kathie Madden is a Delta, B.C.-based event planner and VP of Communications for ISES Vancouver Chapter. She can be reached at kmevents@telus.net or via her website atwww.kathiemaddenevents.com.

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4. Is this just wandering? Or does it provide true direction? 5. Will these people reading blogs and tweets really become my clients? If I were to compare the strategies of bowling to the principles of selling your service, the objectives are relatively the same. 1. Have a concentrated stance and approach. 2. Practice by getting in front of the pins 3. Shoot straight to avoid the gutter 4. Be consistent and adapt to your opponents. 5. Address the pins with confidence.

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April ’09

British travellers heading overseas, however, often ended up paying more in real terms because of the weakness of sterling. David Roche, president of Hotels.com Worldwide, said: “There are many bargains to be had for travellers. Travel has not been this cheap since January 2004.” Part of the Expedia group, Hotels.com offers more than 99,000 hotels and its index tracks prices paid per hotel room rather than advertised rates.

THE FLYING HOTEL

HOTELS ARE GIVING PLANNERS A BREAK

A Swedish company is trying to make something very unusual “fly” – an inn inside a converted Boeing 747. The Jumbo Hostel sits beside Stockholm’s busy Arlanda Airport and almost all of its 450 seats have been removed, replaced by 25 bedrooms, nine bathrooms and a honeymoon suite where the cockpit used to be. There are 72 beds in total and the honeymoon area has its own separate toilet. Renovations on the jet, which was retired by Singapore Airlines, have been going on for months but it wasn’t ready for the public until recently. It was towed to its current location in August. “I learned about this plane that was standing abandoned at Arlanda airport and I’ve been trying the concept of hostels in many different houses and buildings and I thought ‘why not a plane?’” explained creator and owner Oscar Dios. Anyone who has ever tried to catch a few zzz’s on a plane knows it’s not the best for sleeping. So who will want to stay there? Dios believes enough will, noting the interior rooms – while tight – no longer have the same design as a jet and that the proximity of staying right next to the airport will make it handy for late risers with an early flight to catch. Then there’s the novelty factor, with creators expecting some will even want to tie the knot in a very unusual space – the tip of the wing. The hostel was partially booked for opening day, although it was hardly a sell out. How much does a night’s stay cost? Simple shared rooms will set you back an inexpensive CAN$52 a night, while a deluxe private suite will run you CAN$200. On the Web: www.jumbohostel.com

Hotels with a heart? Apparently, yes. According to a recent Associated Press Report, some hotels are offering discounts based on negotiable rates to help the events business. AP cited a few examples (all prices in U.S. dollars):

UK SEES BIG DECLINE IN HOTEL RATES Now is the time to see Piccadilly Circus – average hotel rates in the UK declined by 12 percent year-on-year in the fourth quarter of 2008, the biggest drop across the major European markets. According to the latest Hotels.com Hotel Price Index (HPI), the average price worldwide also fell by 12% during the quarter, so across the full year 2008 rates were only 1 percent above those seen in 2004, when the index began. North America rates were down 12 percent while European hotels dropped 10 percent. In the Caribbean and Latin America they fell by 7 percent, while in Asia rates were down just 2 percent. April ’09

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Omni Hotels: For meetings of up to 150 rooms booked by June 30 and held by Dec. 31, it's waiving fees of $10,000 or more that are levied when an event draws fewer guests than promised. Omni says they are booking 20 percent fewer events this year so far than in 2008. But after cancellations spiked fivefold in December from the same month in 2007, they're now stabilizing to earlier levels. Omni operates 43 hotels in the U.S., Canada and Mexico. Marriott Hotels: For events involving 100 rooms or more, Marriott is offering two percent discounts, doubling reward points and easing penalties for individual no-shows. The company, which has about 3,100 hotels around the world, expects revenue from large events to fall 12 percent in 2009 from last year because of cancellations, changed plans and fewer bookings for new events. Hyatt Hotels and Resorts: For events involving at least 10 guest rooms, Hyatt offers a 10 percent discount at its 19 resorts and a 6 percent discount at its 101 hotels in North America. There are more than 360 Hyatt hotels and resorts around the world. Starwood Hotels and Resorts: Starwood offers a three percent discount on the total room bill and 10 percent discount on food and drink. Starwood’s 940 hotels worldwide include the St. Regis, Sheraton and Westin chains. Fairmont Hotels and Resorts: For events involving at least 10 rooms, it’s offering 10 percent off total room bill. Fairmont has 56 hotels around the globe.

MARCH HOTEL RATES DROP North American hotel rates have dropped by almost 30 percent, according to a new monthly report by travel website Hotwire.com. It compares hotel rates throughout the United States and Canada in order to determine the 10 best hotel markets based on their year-over-year decline in hotel prices.

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ALL BUSINESS, ALL THE TIME www.allbusiness.com This site provides business information and resources for small businesses, those companies with fewer than 500 employees. The company also conducts research to measure the health and direction of the small business sector. The site now offers more than 20 million pieces of business content including articles, periodicals, videos, blogs and legal forms and agreements. Of special interest is their Small Business Barometer that gives a snapshot of the health of small businesses in the U.S. SIMPLE, BUT VERY EFFECTIVE www.craigslist.com The on-line classified market is worth about US$15 billion. With that in mind, it is even more amazing to consider that craigslist.com is still considered a leader in the field. It remains the essential site for want ads ranging from real

interest estate and used computers to jobs and even romance. Craigslist launched in 100 additional cities this spring, making the site's services available in over 500 cities in 50 countries. To stay ahead of other newcomers with a strong international presence — including Kijiji, Oodle and OLX — Craigslist now makes its listings available in Spanish, French, Italian and German in some cities. WEDDINGS www.teamwedding.ca The is a compendium site that is an umbrella for many of the best wedding websites in Canada. A must-see for anyone working in that sub-industry of the planning business. ••• If you have a website that you think might interest planners, please send it to lgervais@theplanner.ca

PROMOTE YOURSELF BUT DO NOT DEMOTE ANOTHER. ISRAEL SALANTER

July 11-14, 2009 Meeting Professionals International (MPI) World Education Conference, Salt Lake City, Utah. Contact : www.mpiweb.org.

June 24, 2009 Destinations Showcase Chicago, Donald E. Stephens Convention Center, Rosemont, Ill. Contact : www.destinationmarketing.org.

April 28, 2009 Trebas Institute An Evening with Carol Moxam: Career Opportunities in the Event & Venue Management Industries, Trebas Institute, Toronto, Ont. Contact : ww.trebas.com. May 26-28, 2009 IMEX Worldwide Exhibition for Incentive Travel, Messe Frankfurt, Germany. Contact : ww.imex-frankfurt.com.

.August 23-26, 2009 National Business Travel Association Annual International Convention and Exposition, San Diego Convention Centre. Contact : www.nbta.org. ANSWER EASY SUDOKU FROM PAGE 12

ANSWER MEDIUM SUDOKU FROM PAGE 12

May 28, 2009 MTE 2009 Meetings Technology Expo, Chicago, Ill. Contact : www.meetingstechexpo.com. 36

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