May - June 2009

Without the improving fuel hedges, the airline says it would have lost $260 million instead of the $103 million it actually lost. The airline also recently announced it would be charging $5 per bag to pay for checked luggage at the airport rather than online. Passengers can avoid the extra $5 charge if they prepay their baggage fees by checking in online.

On the Web: www.usairways.com

Ed. Note: All figures in U.S. dollars.

WestJet and Air Canada load factors were down in April Both Air Canada and WestJet Airlines Ltd. saw a decline in their April load factors, or average amount of seats filled in their planes. Air Canada’s load factor fell by 1.6 percentage points to 81.1 percent compared to April 2008. Its systemwide traffic fell by 4.1 percent, with its regional partner Jazz being hit the hardest, seeing a 6.8 percent decline to 68.1 percent. WestJet’s load factor fell by 1.3 percentage points after its capacity growth of 7.2 percent exceeded its 5.5 percent traffic growth.

Trying harder to be number two, one And while Air Canada and WestJet are stalling, Porter is taking off.

Porter Airlines Inc. is now the number two airline in the Toronto-Montreal-Ottawa corridor, overtaking WestJet Airlines Ltd., Versant Partners Inc. analyst Cameron Doerksen said recently. Depending on the route, Porter holds more than 20 percent of seat capacity in the Eastern Triangle, ahead of WestJet’s minimum of 14 percent but well behind Air Canada, which has at least 57 percent, he estimates.

Privately-owned Porter, launched in 2006 at Toronto City Centre Airport, now has 12 planes, with eight more on order.

Doerksen added that Porter’s expansion has put a damper on WestJet’s push into the Eastern Triangle, noting that “even though WestJet has been very aggressive with its fares in order to attract traffic, it has actually cut back on capacity relative to two years ago.”

JetBlue records first Q1 profit in years For the first time in four years, JetBlue recently posted a quarterly profit. It earned $12 million compared with $10 million a year earlier. JetBlue paid 31 percent less for fuel in the period than it did a year ago. The carrier benefited from restructuring its fuel hedges last year so it wasn’t tied to as many contracts this year as fuel got cheaper. Traffic during the quarter fell eight percent to 6 billion revenue passenger miles, but JetBlue countered that by reducing capacity 5.4 percent in the period. The carrier has suffered from the general traveler malaise and reduced demand like many other carriers.

On the Web: www.jetblue.com

US Airways shrinks loss in Q1 US Airways, like JetBlue, reaped the benefit of fuel hedging contracts in the first quarter of 2009. In this case, the fuel hedges saved the ailing airline money.

May-June ’09

THE

A new trans-Atlantic triple alliance to service air passengers begins Air France-KLM and Delta have joined to form a new transAtlantic venture that will bring in estimated annual sales $12 billion in sales from more than 200 jointly operated daily flights (about 50,000 seats per day) – about a quarter of all capacity on the routes. The joint venture covers all the airlines’ flights between North America and Europe, between Amsterdam and India, and between North America and Tahiti, the companies said in a recent statement. On trans-Atlantic routes, the companies will operate as a single business, by coordination and sharing revenues and costs. The joint venture represents about a quarter of all Trans-Atlantic capacity and has no pre-defined end date but can be cancelled with a three-year notice after an initial 10-year term, the companies said in a joint statement.

On the Web: www.af-klm.com On the Web: www.delta.com

All flyers now required to provide names to the U.S. government As of May 15, 2009 all passengers flying to, from or through the United States have to supply their full name, including middle names, in advance of travel, the U.S. Transportation Security Administration has announced.

The requirement for passengers to give their full name as it appears on the government-issued identification with which they are traveling is the first phase of the U.S. government’s controversial Secure Flight program to be implemented publicly. Secure Flight is aimed at replacing the pre-departure passenger watchlist reports that airlines currently are obliged to submit to the TSA. It will be followed on Aug. 15 with a requirement for all passengers to provide their date of birth and gender.

TSA said the new system would help reduce misidentification of passengers with similar names to individuals on its list. It aims to vet 100 percent of passengers on all U.S. domestic commercial flights by early 2010 and 100 percent of all international flights by the end of 2010.

TSA and the travel industry are encouraging passengers to provide their relevant data at time of booking, with airlines required to forward the information to the TSA no later than 72 hours before departure.

On the Web: www.tsa.gov

PLANNER

3

IT n C t h i sE I s s u e HE

ANADIAN

DITION

8 Rules for GST >

Responsibility and leadership go hand in hand s the financial and corporate landscapes recover from their most recent scorching, you probably hear two words tossed around quite a bit by pundits, news anchors and pretty much anyone else who partakes in social discourse; leadership and responsibilty. Leadership, to me, means leaders must exude positive energy. Responsibility is being answerable to someone for something or being responsible for one’s conduct.

For a planner, responsibility is essential, as they are often the first and last line of defense for a meeting or event, and too often have to take most of the responsibility for its success.

Responsibility is also when an individual takes on being a stakeholder in any given enterprise. We all need to say, “This is my industry. I have a stake in the events that go on in it, because I say so.” We can ignore the economic slowdown, or we can change a thing or two, by working with eager and reasonable suppliers, by doing or speaking or simply by not paying attention to the naysayers. Years ago, our ancestors would pull up their bootstraps. Maybe we need to embrace that mentality again, and just work a little harder to improve the collective pull on the rope.

Leadership and responsibility do not require someone else’s approval.

We can all take charge of our own little corner of the business world, and try to make that better in some way. So when you hear the word responsibility, look at it as an invitation to improve the world and not as a burden.

A

Leo Gervais

THE

If we are planning an event that is not a convention and if the sponsor of the event is a not-for-profit organization or a university, how do we apply the GST? Guylaine Dallaire and Manon Harvey help us make sense of complex tax situation.

12 Terrace restaurants >

We are always endeavouring to keep our readers up to date on current trends. Good weather and groups on a terrace go together, so check out these suggestions for dining al fresco in several popular Canadian cities.

14 Summer reading > There’s

never been a better time to be frugal, so save that money for an expensive trip, and instead buy a few of the recommended books we discuss in several articles beginning on page 14 and while the summer away with hours of good reading.

20 Staying cool >

As planners, we all know what it is like to work under tight deadlines with a variety of people who can be demanding. Learning how to stay cool is a truly beneficial skill to acquire, and Associate Editor Jyl Ashton Cunningham offers some constructive ways to keep it together under stress.

PLANNER

The Planner is a monthly publication distributed to professional meeting and event planners across Canada.

M ANAGING E DITOR

A SSOCIATE E DITORS G RAPHIC A RTIST S ALES C IRCULATION EXECUTIVE

ASSISTANT

C ONTRIBUTORS

Leo Gervais lgervais@theplanner.ca Camille Lay clay@theplanner.ca Jyl Ashton Cunningham jashton@theplanner.ca Matt Riopel James Paulson jpaulson@theplanner.ca Tania Joanis, Patricia Lemus Debbie Barlow Rachel Coley, Bruno Daigle, Guylaine Dallaire, Cynthia Fell, Stacey Hanke, Manon Harvey, Barry Siskind

Poste-publication No. 40934013 The Planner is published nine times a year.

2105 de la Montagne, suite 100 Montreal, Quebec H3G 1Z8 Telephone: (514) 849-6841 ext. 315 Fax: (514) 284-2282 Cover: Design by Matt Riopel

The Planner uses 30% recycled post-consumer paper.

Colour printer: Litho Express, (514) 816-3865, www.lithoexpress.ca 4

THE

PLANNER

May-June ’09

Buying local, the pros and cons

BY JYL ASHTON CUNNINGHAM, CMP “I'm Backing Britain Yes I'm Backing Britain We're all Backing Britain The Feeling is growing So let's keep it going The good times are blowing our way” omposers Tony Hatch and Jackie Trent penned the above song for British comedian/presenter Bruce Forsyth in 1968, in support of the then Prime Minister Harold Wilson’s hugely successful, “I’m Backing Britain” Campaign.

The song was pretty cheesy, but the impact of the campaign was incredible. I still remember the incredible sense of pride that came over the population, even though I was just a little girl. People rallied to the cause and purchased everything from food to fashion to furniture being marketed as proudly British. Holidays abroad were replaced with British sun, sea and sand (yes, the sun often shines in Britain, more than credit is given for).

Britain is no stranger to the concept of buying from and supporting local producers and manufacturers. The Empire Marketing Board was set up in 1926 to promote trade with the Colonies and Dominions, encouraging people to buy “Empire” goods. The promotion of trade within the Empire was given a further boost in 1932 at an Imperial Economic Conference held in Ottawa to combat the effects of the Depression.

During WWII everything had to be grown and purchased from local sources. In 2007, Tony Blair tried to revive the concept of buying British with limited success and the current Labour government is doing the same thing now in the hope of saving thousands of jobs across the United Kingdom.

The pattern is clear – whenever things get tough financially, people revert to supporting the local economy.

C

May-June ’09

THE

While it’s not necessarily a good thing to turn our backs on globalization in uncertain times, there is a definite feeling of doing something worthwhile when buying local, be it for goods or services.

While Canada hasn’t officially launched a “Buy Canadian” campaign, the message is definitely out there. The 100 Mile Diet, decreasing our carbon footprint, planning green events and supporting Canadian manufacturers are regular features in the media. Such patronage can often come at a price, however, so don’t be lulled into thinking that buying local necessarily means a significant cost saving. Low turnover equates to greater profit margin requirements, which are passed on to the consumer.

HIRE A DMC TO SOURCE LOCAL SUPPLIERS Supporting the local economy just makes sense though and hiring a Destination Management Consultant, even when planning events in North America, is one of the best ways to source local suppliers and manufacturers. A DMC can negotiate more effectively with local suppliers on price, as well as quality of goods and services. I recently took a group to Nassau and we purchased all our giveaway items locally through a supplier recommended by the Nassau Paradise Island Promotion Board, which was much appreciated and also saved my client money on shipping from Toronto.

One event management and strategic planning company that takes buying local to its maximum potential is The Innovolve Group, leaders in green strategic planning initiatives and event management. Innovolve have just moved their offices to a LEED certified, custom built, very attractive space on Richmond Street at Sherbourne in Toronto. The venue, known as The Sustainability Studio, will be multi-purpose, to be used as offices, as well as meeting space for green events.

PLANNER

CONTINUED ON PAGE 7

5

Are there specific rules for applying the GST?

BY GUYLAINE DALLAIRE MANON HARVEY

CHARITABLE ORGANIZATIONS (CO)

AND

A CO is based on an NFPO, but is registered for purposes of the Income Tax Act to issue receipts for charitable donations to its donors. Let us take, for example, the same NFPO events such as an exhibition, a golf tournament, a gala, a show or a breakfast-conference. If a CO organizes any of these activities as a fund-raising activity for which a receipt may be issued, admissions will be exempt from GST, thus no tax will be collected.

With regard to breakfast-conferences organized by a CO that are not a fundraising activity, the Law prescribes that admissions be exempt from GST, but subject to a different legislative provision.

In short, for a CO’s admissions to be subject to GST, they must be: • for entry into a “place of amusement” • of a value greater than $1, and • other than a fund-raising activity for which a receipt for donations may be issued

n the last article, we discussed the GST rules applicable to foreign and Canadian conventions. But if the event is not a convention and if the sponsor of the event is a not-for-profit organization or a university, how do we apply the GST? Are there specific rules?

Let us start by defining a “convention.”

A convention is a formal meeting or assembly that is not open to the general public. When the event is open to the general public, the usual GST rules apply, and generally speaking, GST will have to be collected on admissions.

But what happens when the event sponsor is a not-for-profit organization, or a university, or a charitable organization? What if the sponsor is a non-resident of Canada? Depending on the status of the sponsor of admissions to this event, application of the GST will vary.

We will review the GST treatment for various types of entities and provide you with examples of events generally held by each type of entity. For the purposes of this article, entities are the sponsors of events, i.e. revenue from admissions is collected and retained by the entities. It is also given that these organizations are GST registrants.

I

A place of amusement means: Any premises or place, whether or not enclosed, at or in any part of which is staged or held any: (a) film, slide show, sound and light or similar presentation (b) artistic, literary, theatrical, musical or other performance, entertainment or exhibition (c) fair, circus, menagerie, rodeo or similar event, or (d) race, game of chance, athletic contest or other contest or game and includes a museum, historical site, zoo, wildlife or other park, place where bets are placed and any place, structure, apparatus, machine or device the purpose of which is to provide any type of amusement or recreation.

NOT-FOR-PROFIT ORGANIZATIONS (NFPO) If a Canadian NFPO organizes an event in Canada, for example an exhibition, a golf tournament, a gala, a show or a breakfast-conference and admissions are charged, GST will have to be collected.

Even if these events are organized as NFPO fund-raising activities, GST will still apply.

6

CONTINUED ON PAGE 8 THE

PLANNER

May-June ’09

Buying local: Pros outweigh the cons CONTINUED

FROM PAGE

5

For information on using the venue for small to mid-sized groups, please e-mail info@sustainabilitystudio.com.

BE WARY OF “UPSELLING” Local resources needn’t necessarily read, “In House Supplier” and in the case of audio-visual companies, it is probably better to go by a regular supplier’s recommendation than with the hotel’s, whose up-selling of services brings in up to 50 percent commission from their in-house AV company. Most of the larger AV companies have branches across North America, just be aware that the highly professional service taken for granted in large cities may not necessarily be the case in less populated regions. The independent audio-visual suppliers tend to share the wealth by partnering with like-minded associates when long distance trips are not a viable option.

A WORD ON LOCAL FOOD Much has been written about buying local food, eating seasonal produce and supporting the local farmers. There are a couple of pointers here that are worth

May-June ’09

mentioning before everyone foregoes their year-round supply of strawberries and asparagus. Farmers in Canada regularly have to rely on Mexican labourers to harvest their crops, as local people won’t work for the low rate of pay that comes with the job. So instead of shipping food from the south, we ship labour, not an ideal situation for many reasons. The other fact is that farmers in Canada, especially in B.C., Ontario and Quebec, are happily selling off their land – to become millionaires almost overnight – to property developers.

Before long there won’t be as much local produce as in the past, which kind of defeats the argument of buying local.

tend to outweigh the cons across the board. It is definitely feasible to buy local Canadian products and support the event market in other countries as well – the key is to finding the most interesting, exciting and budget-friendly options for meetings and incentives possible.

••• Jyl Ashton Cunningham is a meeting and incentive planner and freelance writer based in Oakville, Ontario. Jyl can be reached at: info@jaacevents.com

CANADIAN REGIONS THRIVE There’s no doubt that specific regions from coast to coast in Canada are all putting themselves on the map by promoting exceptional locally grown, produced and raised organic foods, wines and beers. A road trip to Nova Scotia recently was a true delight in experiencing local gourmet cuisine, while a visit to a local and highly reputable Ontario Inn was definitely not worth the high price attached to offering local produce and wine. It’s still a bit of a minefield out there for some suppliers, trying to achieve perfection with limited resources at a reasonable price, however it’s fun to experiment!

Need a Lifeline?

WE’VE GOT IT... a totally customized on-line system designed by a Certified Meeting Professional who understands that today’s meeting planners need more than a template solution!

We’re YOUR lifeline when it comes to on-line registration.

Try our demo @ www.leafsolutions.ca

IN CONCLUSION Whatever your reasons for buying local, be it goods or services, the pros

THE

PLANNER

(867) 633-5269

7

Air Canada looks to win fare war, may add pillows and pets Looking for a bargain? Air Canada has introduced a lowestfare guarantee on its domestic and transborder flights. The guarantee provides a $50 travel credit, plus the difference between fares, if a cheaper fare is found within 24 hours of ticket purchase.

Canada’s top carrier said the move ensures flyers are paying the lowest available price that day for tickets purchased through the Canadian edition of aircanada.com.

The guarantee kicks in should customers find a lower fare through another Canadian online travel retailer for the same flight, itinerary and fare brand within 24 hours of purchase.

The credit is for future travel use. Air Canada is also eliminating its call-centre booking fees for calls from North America…

Air Canada’s chief executive officer Calin Rovinescu is

developing a new strategy aimed at softening Air Canada’s reputation for taking a hard stance in dealing with consumers.

He plans to ease restrictions on pets and sports equipment, pare some extra fees and bring back pillows and blankets. So planners may soon be treated to Air Canada service that is as soft as a down-filled pillow they can ask for from a friendly flight attendant.

Look, it’s Superjumbo at Pearson!

The world-famous double-decker Airbus A-380 (aka Superjumbo) made its Canadian commercial debut recently, landing at Pearson International Airport when Emirates Airlines introduced the world’s largest passenger plane to its Toronto-Dubai route. Emirates, owned by the Dubai government, offers departures from Toronto three times a week, but it has been lobbying Ottawa to approve daily flights of the 489-seat aircraft. The A380 has a range of 15,200 km (8,200 nmi), and a cruising speed of about 900 km/h or 560 mph.

On the Web: www.airbus.com

It is important to clearly define status CONTINUED FROM GST, PAGE 6

application differs depending on the entity’s status.

For example, if a CO hosts artistic exhibitions on a regular basis, GST would apply to admissions.

UNIVERSITIES, HOSPITALS OR COLLEGES Application of GST to these organizations would be the same as for NFPOs, that is, GST would be applicable on admissions for events, including fund-raising activities.

We would like to draw your attention to the following point.

These organizations often have the status of a charitable organization registered for the purposes of the Income Tax Act. With regard to GST, this double status renders these organizations “public institutions” and a specific section of the Act applies to determine GST application. We should bear in mind that if admissions are collected for fund-raising activities for which receipts for donations may be issued, GST will not apply.

NON-RESIDENTS IN CANADA Our last point to discuss regards events held in Canada by non-residents in Canada (other than conventions). In fact, the Law states that any person entering Canada to make taxable supplies of admissions in respect of a place of amusement, a seminar, an activity or an event, such as a show, is required to register for the purposes of this Part and must submit a registration request to the Minister before making such supplies.

This is the case regardless of the amount of sales resulting from this event.

This article illustrates the importance of properly identifying the type of entity collecting admissions to events since GST 8

THE

We are not talking about the rules applicable to all provinces since they differ depending on the province.

2 The sale of these fees will be exempt from GST if 90% or more of the performing artists receive no direct or indirect compensation for their participation. Government and municipal grants, reasonable amounts remitted as prizes, gifts or travel expense and other allowances are not considered as compensation. Furthermore, the event must not advertise paid participants.

3 Idem 4 Idem 5 The term “small supplier” does not apply. A small supplier makes taxable supplies of less than $30,000 (for the last quarters OR during the same quarter).

1

Guylaine Dallaire, CA, M.Tax., is a Partner in Raymond Chabot Grant Thornton LLP’s Commodity Tax Department. She teaches in the Master’s in Taxation program at the University of Sherbrooke and has been a guest speaker for specialized associations on numerous occasions. She has written two reference documents, one on municipal issues and the other on health matters, the latter of which is posted on the Government of Quebec’s Web site. Her extensive client list includes major entities in the real estate sector, public and parapublic utilities, government bodies and event organizers.

Manon Harvey, LL.B., LL.M. has been with Raymond Chabot Grant Thornton LLP for ten years. She specializes in Canadian commodity taxes and has developed a keen interest for U.S. and European sales taxes.

PLANNER

May-June ’09

Sofitel’s Casale named VP of Les Clefs d’Or The Union Internationale des Concierges, “Les Clefs d’Or,” appointed Sofitel Montreal Golden Mile Concierge Virginia Casale as the new vice president worldwide during the International Les Clefs d’Or Congress in Hangzhou, China on March 23–28. Casale is the first Sofitel concierge to be elected to the executive board and will serve under the new president, Robert Watson.

A concierge at Sofitel Montréal Golden Mile since 2002, Casale spent the last five years as the general secretary for the organization and six years prior to that as the president of the Canadian chapter of Les Clefs d’Or. Not only is she is the first Canadian – and Sofitel Concierge – to be elected to the executive board, but is currently the

only woman to hold an executive position in the 60 years of its history.

“It is such an honor for me to stand up as a representative of Sofitel Luxury Hotels in the world-renowned Clefs d’Or organization,” said Casale. “Both internationally known groups, Sofitel and Les Clefs d’Or pride themselves on excellence and consistency. Guests recognize both brands as the standard for exceptional service.”

A member of Les Clefs d’Or for 20 years, Casale’s has 25 years experience in concierge and guest service, working in many of Montreal’s premier hotels.

Her tenure as the vice president will run for two years. After which time, she will be eligible for election as the president of Les Clefs d’Or. Translated from French as “keys of gold” and pronounced “lay clay door,” Les Clefs d’Or International Union of concierges are known for excellence in guest service.

On the Web: www.sofitel.com

Some healthy tips • WALKING: One of the good things about walking is that it is a form of exercise we are much more likely to be able to continue into our old age than running. Plus, there is evidence linking walking with substantial benefits for health. Even a brisk ten-minute walk can provide benefits so try to squeeze in a walk every day.

• FLIP FLOPS: They are kinda flimsy, and too much walking in these may lead to heel pain, stress fractures and possibly knee, hip or lower back pain.

Choose a pair with an arch and at least a half-inch sole.

• FOOD ALLERGENS: The following are common food allergens, so remember them when ordering for guests: - dairy, eggs - soy - wheat - peanuts - tree nuts (walnut, cashew, almond) - seafood (bass, cod, flounder) - shellfish ( crab, lobster, shrimp)

10

THE

PLANNER

Bilingual Canadians gain work opportunities For English Canadians willing to speak the language of Molière, job prospects have never been better, according to panelists at a recent forum hosted by the Quebec government’s Community Economic Development and Employability Committees (CEDECs).

About 80 percent of Quebecers aged 18-34 are bilingual, the highest proportion in the country, said Eva Ludvig, the Quebec representative of the federal Office of the Commissioner of Official Languages. But she noted that it’s hard to get young English-speaking graduates to apply for jobs in the federal civil service because they think their French isn’t good enough. She added that massive retirements will put bilingual candidates in high demand.

The forum was held in Montréal.

Bing Travel arrives Microsoft’s entry into the online travel portal was unveiled June 4 as Bing Travel offers to help consumers make smart travel decisions with flight and hotel searches, airfare price predictions, travel news and deals and much more.

Bing is part of Microsoft’s new Decision Engine and consumer brand announced on May 28 that is designed to help people overcome search overload and make faster, more informed decisions when searching online.

According to a recent survey by Bing Travel, 52 percent of potential travelers search three or more sites before booking their airfare and 42 percent spend between one and four weeks weighing their travel options.

PRICE PREDICTOR. Bing Travel uses Farecast technology to analyze more than 175 billion airfare observations and predict whether the price of a flight is going up or down. It offers people a recommendation of “Buy Now” or “Wait,” including a confidence level and expected price increase or decrease over the next seven days.

On the Web: www.bing.com/travel May-June ’09

INTERCONTINENTAL 1Q PROFIT DOWN 56% MARRIOTT POSTS LOSS BUT RESULTS EXCEED ANALYSTS’ PREDICTIONS Like many lodging companies, Marriott has also struggled as budget-conscious travellers look for discounted rates or plan shorter trips during the recession.

Marriott International Inc. recently said that it lost $23-million in its first-quarter on its weakening timeshare business and restructuring charges, but adjusted results surpassed analysts’ estimates.

The hotel operator lost 6 cents per share for the period ended March 27, down from a profit of $121-million, or 33 cents per share, a year earlier.

While its adjusted earnings managed to beat analysts' expectations, revenue per available room – a key gauge of a hotel operator's performance – declined. Marriott posted a 19.6-per-cent drop-off in revenue per available room, also known as RevPAR, for its comparable worldwide companyoperated properties. RevPAR for worldwide comparable system-wide properties fell 17.3 per cent.

Marriott added 53 new properties during the period. It had 3,227 properties and timeshare resorts at the end of the quarter.

So now might be the time for planners to work out a great deal at a Marriott hotel.

STARWOOD UPBEAT AS RESULTS BEAT EXPECTATIONS DESPITE 1Q PROFIT DROP

Like the previously-mentioned hotel chains, InterContinental Hotels is seeing a large drop in earnings so far in 2009.

The chain recently reported that net profit fell to $27 million from $62 million a year ago. Revenue dropped to $342 million, from 448 million last year, while RevPAR fell 13.6 percent. Andrew Cosslett, Chief Executive of InterContinental Hotels Group said the start of the year had been very challenging, as expected. He added that occupancy showed signs of stabilization in the quarter, but that room rates declined under the pressure of a very competitive market. Cosslett noted that despite the economic downturn, IHG still signed 76 hotels even with a lack of liquidity in the lending markets and also opened close to 100 hotels in the quarter, more than in the corresponding period in 2008.

In tough times, go for market share...

Did you know...?

• The world’s first seven-star hotel is Dubai's Burj Al Arab Hotel. Its sail-shaped building has become an icon for the city.

• The record holder for most number of hotel rooms in one building is the MGM Grand, with 5,044 rooms. The hotel also has two wedding chapels. To cater to newlyweds, 751 of the rooms are suites with marble baths and Roman spa-style showers.

Ed. Note: All figures in U.S. dollars unless otherwise indicated.

Starwood Hotels & Resorts Inc. first-quarter profit dropped 81 per cent, but deep cost cuts helped the company’s adjusted results beat Wall Street's expectations.

The company, however, effectively pulled its full-year guidance and forecast second-quarter results that fell short of forecasts.

Starwood has been slashing expenses to contend with a sharp drop in business and leisure travel during the recession.

The White Plains, N.Y.-based company said first-quarter profit slid to $6-million (U.S.), or 3 cents per share. That's down from $32-million, or 17 cents per share, a year ago.

Revenue for the period ended March 31 dropped 24 per cent to $1.12-billion from $1.47-billion.

In the first quarter, Starwood's revenue per available room fell 23.5 per cent at hotels that have been open at least one year. Worldwide RevPAR for Starwood-branded hotels open at least a year sagged 31.6 per cent.

To contend with sharp RevPAR declines and its flagging timeshare business, Starwood reduced its various administrative expenses by 28.5 per cent to $93-million during the quarter.

In January, Starwood said it had terminated roughly 900 employees, closed nine sales centres and shuttered three call centres since the beginning of 2008.

Starwood has said its cost-cutting program, which will be completed during the second quarter, is expected to save about $100-million in 2010.

Whoops, lots cuts... will service be affected?

May-June ’09

THE

PLANNER

11

Restaurants with a terrace Exploring some new and some old patio favourites in downtown Toronto and Vancouver

BY CYNTHIA FELL f there’s one activity that is synonymous with the hazy days of summer, it’s sipping cocktails with friends on a sun-drenched patio. As soon as the weather heats up, so does the outdoor space of many of our beloved establishments. Utilizing the blossoming terraces and sunny decks of your preferred restaurants can easily turn an old favourite new again. The team at Restaurant Events wants to share some of the hottest patios in Toronto and Vancouver that are guaranteed to cool you off even in the peak of summer’s humidity. We encourage you to break free from the office this summer and join your friends on any or all of these urban treasures.

I

Toronto Patios LE SAINT TROPEZ This downtown venue has long been a hotspot for delectable cuisine, enchanting ambience and lively entertainment.

Modeled after the rustic eateries found only in the south of France, this urban secret boasts a covered courtyard laden with climbing vines and lush greenery.

Said to be inspired by the sun itself, the courtyard can comfortably seat 45 guests for a mouth-watering meal.

Dishes are fresh, light and pure, echoing the distinct flavours of southern French cuisine. Alternatively, the private garden setting can accommodate up to 80 people for a unique cocktail reception held against the backdrop of the city’s 12

CN Tower. Regardless of size or scope, an event at Le Saint Tropez’s La Terrace is sure to impress your guests with a certain joie de vivre and give them a truly French experience in the heart of Toronto.

Tel.: (416) 591-3600 On the Web: www.lesainttropez.com

SPICE ROUTE Adding spice and sizzle to the hottest strip on King Street, Spice Route has become all the rage among Toronto’s urban hipsters. Inspired by the art and décor of the Far East, this trendy downtown bistro discretely boasts a 3,000 sq. ft. patio, seating up to 140, an unprecedented size in the city. The sun drenched patio features sleek concrete furnishings, tranquil koi ponds, and alluring banquette booths that combined to create a look that could be from a far off land. Indulge your guests in some of the wildly delicious menu items, or the house’s spiked cold tea, guaranteed to cool even the hottest of summer days. Can’t make it to the Spice Route anytime soon? The venue’s talented mixologists have generously included the recipe for one of their signature cocktails, so you too can add a taste of the exotic Orient, to any outdoor (or indoor) event.

Tel.: (416) 849-1808 On the Web: www.spiceroute.ca

COLD SPIKE GREEN TEA RECIPE - In a one litre container, infuse three heaping tablespoons (or three tea bags) of Sencha Green Tea with 3 teaspoons of white sugar in 500 ml of boiling water. ( Japanese Green Tea is preferable to Chinese Green Tea as the former is more vegetal; the latter is earthier).

- Let steep for three to five minutes.

- Add a cup of ice and fill with cold water.

- Let cool.

- Mix 1 oz. of Smirnoff Black Cherry THE

PLANNER

Twisted Vodka, 1 oz. of Peach Schnapps and a half-ounce of Cherry Brandy.

- Pour in tall glass with plenty of ice.

- Top up glass with Cold Green Tea. - Garnish with an orange wheel & enjoy!

MICHELLE’S BRASSERIE One of Toronto’s best-kept secrets is a hidden jewel in the heart of trendy Yorkville. Nestled in a tree-lined laneway, patrons find themselves in an urban oasis. An inviting outdoor courtyard that can seat 30 guests is created using Parisian-style café furniture and a grand gazebo. A fragrant floral garden fills the space and is illuminated under the glow of delicate twinkling lights. Michelle’s Brasserie fare is reminiscent of dishes one might find on the Champs d’Elysées and any meal can be complemented with a beverage from the venue’s extensive bar stock. We advise you to seek the summer solstice at this downtown retreat with a hint of Parisian flair.

Tel.: (416) 944-1504 On the Web: www.michellesbrasserie.ca

Vancouver Patios SEQUOIA GRILL AT THE TEAHOUSE Nestled amongst the towering evergreen trees in Vancouver’s Stanley Park, the Sequoia Grill at the Teahouse boasts an Oceanside view and possibly the best sunset view the city has to offer. Seating up to 50, the outdoor patio space overlooking the water is the perfect place to relax and refuel after a seaside stroll or bike ride. A substantial outdoor fireplace warms guests during evenings on the patio. The venue has found a unique way to deal with the west coast’s oftensoggy forecast. A large portion of the indoor dining area is a glass-enclosed conservatory. Surrounded by lush greenery and budding blossoms, this space blurs the line between indoors and out.

May-June ’09

The appetizing menu is best described as Classic West Coast cuisine, with options to satisfy even the most discerning of palates.

Tel.: (604) 669-3281 On the Web: www.vancouverdine/teahouse/home.html

GOLDFISH PACIFIC KITCHEN Goldfish offers Vancouverites the opportunity to dine al fresco in the heart of popular Yaletown. Seating up to 40, patrons can escape the heat of the summer in a cozy, yet contemporary patio, located just beyond the dining room. Inviting leather lounge furniture provides the perfect spot for guests to meet and mingle any time of the day or night. The unique menu complements the trendy, dynamic atmosphere. Drawing on flavours and textures from the Pacific Rim, the chef at Goldfish prides himself on fresh, quality ingredients combined to create innovative dishes. Guests can also indulge in wines from the West Coast, handcrafted cocktails and a large selection of premium sakes.

Tel.: (604) 689-8318 On the Web: www.goldfishkitchen.com The team at Restaurant Events wants you and your guests to make the most of the fleeting days of summer, and reserve one of the city’s coolest patio spaces for your next event. We recommend you reserve the whole restaurant so that you and your friends can exclusively dance the night away by the light of the summer moon.

Montréal Patios

BY THE PLANNER STAFF HOTEL VOGUE Why not plan your corporate or social event at the Loews Hôtel Vogue Montréal, a small urban-chic boutique hotel located in the heart of downtown this summer? The Loews Hôtel Vogue offers 142 luxurious guestrooms and 6,500 sq. ft. of meeting space. Their Florence meeting room will give you a private access to their superb outdoor terrace, which is blooming with flowers during the summer months. Bistro tables are also available for your group to enjoy working during the warm weather. It is an ideal and unique setup in Montréal for your meeting breaks, lunches and even a BBQ. Tel.: (514) 285-5555 On the Web: www.loewshotels.com (click on Destinations)

LE 1000 TERRACE The terrace at Le 1000 de la Gauchetière conference centre, in the heart of downtown Montreal, complements the available meeting rooms in a welcoming and luxurious environment.

May-June ’09

THE

The terrace is able to welcome a maximum of 90 guests, and is ideal for summer cocktails or outdoor meetings. If the weather does not allow an outdoor event, Le 1000 guarantees an indoor space.

Tel: (514) 395-4800 On the Web: www.le1000.com

TAVERNE MAGNAN Located along Montréal’s historic Lachine Canal, Taverne Magnan’s terrace offers a festive ambiance. This summer, Magnan’s is ready to welcome guests to its brand new terrace.

Approximately $300,000 was invested to offer an even better outdoor terrace service. With its easy accessibility by Métro (Charlevoix station) and its ample free parking, it is an ideal place to meet after a hard day’s work or even after an exciting excursion along the Canal. The terrace is comfortably heated during the colder days and has room for approximately 250 guests, so Taverne Magnan is a terrific venue for planners to consider. The new outside barbecue is an added bonus this year.

Tel.: (514) 932-6564 On the Web: www.magnanresto.com

TERRACES AT THE MOUNT STEPHEN CLUB Overlooking Drummond Street, this is a well-known terrace in Montréal. Open to the public and ideal for a cocktail reception or a simple cappuccino, it has an accessible and elegant European flair. On the roof of this splendid downtown building, The Mount Stephen Club reveals a hidden garden, kept private for discerning guests. Sofas and palm trees, a bar, music and a corner for live bands are exceptional amenities for any event. At night, beautiful outdoor lamps light the terrace where afficionados can legally smoke a good cigar and savor a fine single malt scotch. The venue also has a barbecue and can be booked for groups of 40 and more.

Tel.: (514) 849-7338 On the Web : www.clubmountstephen.com

THE PEACE GARDEN AT THE GELBER CENTRE The Gelber Convention Centre suggests their Peace Garden, an outdoor terrace for receptions and meetings. With a capacity of 700 persons, the Peace Garden remains a tranquil venue, in a courtyard surrounded by trees and plants.

Complete service, including a bar, a buffet and a barbecue.

The whole area can be tented if desired.

Tel.: (514) 345-6423 On the Web : www.gelbercentre.com

PLANNER

CONTINUED ON PAGE 15 13

Have you read any good books lately?

BY SHARON WORSLEY ou would think that with all the use of technology, text messaging, the ability to watch videos on small devices that books would have become passé by now. On the contrary, books are still big business, with over 250,000 new titles being published each year in North America.

With summer around the corner this is a perfect time to pick up a good book, take it to the cottage, or curl up in a comfy chair at home and take some ‘me’ time For some people they love to read mysteries or romance novels but for me, I love to read books that will help me improve myself, and my clients. When I was asked by The Planner to come up with a review of three books, I went through my library to find books that had made a difference to me and my coaching clients.

But before I get there, I would like you to consider what types of books you are reading, or are you even making time to read. Are your choices for entertainment purposes only or do you look for books to help you grow in different areas of your life?

Y

HERE ARE SOME THOUGHTS FOR YOUR CONSIDERATION: • If you read a book a week within the area you are interested in then in 5 years you will be an expert • Use sites like Amazon and Chapters to see what people say about a book, but remember to take this with a grain of salt, as everyone has their own tastes.

• Ask your friends, family and colleagues what books they can recommend.

• Keep a list of book titles and authors handy for when you are shopping for a new ‘read’ • If you don’t want to make the time to read a book, then consider making use of audio books while you are driving your car or working in your office.

14

THE

Book: The Success Principles – How To Get From Where You Are To Where You Want To Be by Jack Canfield.

Commentary: Just like How To Win Friends, And Influence People by Dale Carnegie written in 1936 (selling over 15 million copies) was a classic book for people wanting to be successful, this book by Jack Canfield takes over where Carnegie finished.

Canfield delivers 64 easy-to-read principles based on timetested techniques in six sections ranging from the fundamentals of success, success and money and creating successful relationships.

Many of these techniques we are already familiar with, such as deciding what you want in your life, however more often than not we get caught up with daily life and take our eye off the future and then just get up and go to work each day without defining our purpose.

By chunking down the principles into 64 steps, it does not seem overwhelming. In fact in the first part of the book he highlights the 24 principles that act as a foundation for your success, and even if you read no further than this, you would improve your life immensely.

Another reason why I love this book is that throughout it, Canfield entertains the reader with motivational quotes, timely simple exercises and suggestions on how to apply the principles in your life, one step at a time.

Book: How To Make One Hell Of A Profit And Still Get To Heaven by Dr. John DeMartini Commentary: If you have watched the DVD The Secret you

PLANNER

May-June ’09

Books that inspire and challenge will know this author. DeMartini challenges the reader to stop settling in life and instead learn how to create wealth in all areas of life. The main focus of this book is about finances, but it is unlike any other financial book I have ever read. It is not a dry read, but instead very thought provoking as he discusses various universal laws such as the law of attraction and the law of fair exchange.

He asks you to consider how you manage your money and gives simple ideas on how to improve your financial circumstances.

One of my favourite thoughts in the book is “The world reflects you, and until you’re willing to invest in you, don’t expect others to.”

This book is not for the faint hearted, but those who venture forward will gain a clearer perspective of where they are holding themselves back...

Terrace restaurants CONTINUED FROM PAGE 13

The Terraces Tour in Laval If you’re planning to organize a social event for employees or a client meeting this summer, you might try the Terraces Tour in Laval. This gourmet tour is an initiative of Laval’s Chamber of commerce and industry that Tourisme Laval has adapted for business clients and the general public. It was inspired by the Passeport des chefs, a similar gastronomic tour of four Old Sainte-Rose restaurants that has enjoyed tremendous success for three years. So, if you think your employees or clients would enjoy good food and sharing a good time on an outdoor terrace, they will certainly appreciate the Terrasses Tour during where they will have the opportunity to taste specialties from three restaurants in one evening: the new cuisine of L’Aromate Resto-Bar, the Thai offerings of Sukho Thaï and the French cuisine of Le Tire-Bouchonin.

Each course is served on a different terrace and at each restaurant guests are served a three-choice plate with alcoholic or non-alcoholic beverages. The Terrasses Tour is offered every Monday starting at 6:30 p.m., from June 15 to September 7. In case of rain, the three-course dinner is served indoors. This is certainly a different and unique type of group activity that is worth considering.

Tel.: 450 967-6627, 1 866 661-6627 On the Web: www.tourismelaval.com

Book: People Are Idiots And I Can Prove It – The 10 Ways You Are Sabotaging Yourself And How To Overcome Them by Larry Winget Commentary: I agree that this is a strange topic, and if you saw a picture of the author on the cover you might not pick up the book, but I can tell you that this is one of the most honest books on self improvement I have ever read. Larry Winget is considered the “Pitbull of Personal Development” and he pulls no punches in his writings.

Winget also subscribes to the feeling that you need to take 100 percent responsibility when he suggests that the reader make a list of all the things that are keeping them from being successful in all areas of their life. He espouses the thought that you are the only reason that your life is the way it is.

This book is not for the faint hearted, but those who venture forward will gain a clearer perspective of where they are holding themselves back and get ideas on how to create the life you want.

••• Sharon Worsley, CEO of Live With Intent is a professional leadership speaker and coach. Her signature keynote ‘Live By Choice, Not By Chance’ assists individuals and organizations to become clear on how they can ensure the quality of their life or organization. Sharon can be reached at: sharon@livewithintent.com.

May-June ’09

THE

PLANNER

15

Suggestions for summer reading

BY BRUNO DAIGLE y mentor always told me, “If you don’t succeed as you think you should, it is without a doubt because there is something that you do not know.”

Therefore, investing in oneself is always profitable.

And what better way to do it than to lie on a deck chair with a good book in hand, captivated by a subject that is fascinating.

Combine business with pleasure or apply the 20-80 law: 20 percent effort and 80 percent results!

This month, I have the immense privilege to suggest rewarding books that will not only satisfy your thirst for knowledge but will also entertain you at the same time, all summer long.

First, a classic that will certainly not go unnoticed. The title attracts and intrigues as much as its content and I promise you will be fascinated by this story.

M

Book: The Monk Who Sold His Ferrari by Robin S. Sharma Commentary: I love novels that make me travel and are entertaining, all while being rich in knowledge at the same time. This is a good story that makes you discover memorable concepts that are truly meaningful.

After having been close to death, a wealthy lawyer sells everything he has and leaves his material and unbalanced life behind to undertake a quest that takes him to the roads of India. This is a book that will introduce you to the wisdom of the people living in the Himalayas, and is simultaneously a mixture of philosophy and principles explaining how people from the Orient achieve success.

This is a great book for the summer months. However, make sure you have more than one book at your disposal because you will surely devour this one very quickly.

Here is another suggestion to satisfy your further thirst for knowledge and entertainment.

A strong theme with measured and quantified results, if you follow the method...

Book: The Carrot Principle by Adrian Gostick and Chester Elton Commentary: An indispensable tool in your arsenal for

becoming an effective leader. Simple and well explained. Recognition, as a means of persuasion, works according to the authors.

You’ll quickly be convinced to continue to delve into this book which will take you from concrete personal experiences to convincing stories related to recognition.

The authors have done their homework by presenting simple and effective applications of this “recognition as reward” philosophy.

Yet the promised outcome is noteworthy. Once applied, this principle will result in nothing less than a better synergy in the team, improved employee involvement and a better overall performance that should result in increased revenue in the end.

The message: Recognized and celebrated employees = happy employees = satisfied customers.

Don’t you agree? Remember, generally speaking, valued behaviours are very often repeated. With The Carrot Principle, the authors clearly state the tips and tools on how to steadily implement the recognition principle.

In sum, this is a good value summer read.

Book: Water the flowers not the weeds by Fletcher Peacock Commentary: A book about communication oriented towards solutions. This is a very effective approach to improving our personal and professional communications.

A complainant is a person who has a problem but that still does not feel the desire to act. How do we empower these people? The author gives us tools and shares a method that helps others to move smoothly towards their own solution.

The key word in this approach is cooperation.

This book focuses on two questions: How can we cooperate more with others in our personal and professional life and how can we find solutions that are mutually satisfactory for all concerned?

Water the flowers not the weeds is a tool that should find a special place in your library. So this summer, be sure to find a moment to bring a dose of effective communication into your life.

Happy reading!

••• Bruno Daigle is a well-known speaker, trainer and business coach with CAD Communication. You can reach him via his Web site: www.cadcommunication.com.

Planners see us. Don’t you need them to see you?

To advertise, call (514) 849-6841 ext. 328 16

THE

PLANNER

May-June ’09

Readers weigh in with book ideas Ed. Note: Summer is always a time to relax, take a deep breath and read some of those books we have piled up on the nightstand. Here are some of the suggestions we received from our faithful readers.

Body Surfing, Weight of Water and others. Her fiction novels keep you turning page after page. I never miss one of her books.

Suggestions by Margaret M. Farrugia

Books: Silent in an Evil Time: The Brave War of Edith Cavell by Jack Batten Commentary: With the view of Mount Edith Cavell directly outside of my window at the Concierge desk at the Jasper Park Lodge in Jasper, Alberta, I felt it was incumbent upon me to know more about this woman. She had never even stepped into Canada, so how did she come to have a whole mountain named after her? This story was well documented by the author and an easy read, and it certainly helped me to better understand her compassion and dedication in respecting freedom. This book also made it possible for me to better answer our guests’ questions regarding Ms. Cavell and her contributions to humanity!

Suggestion from Lorraine Brash

Book: The Human Stain by Philip Roth Commentary: You will surely enrich your English vocabulary with this bizarre story of a black person who lives his life as a white person back in the day.

Suggestion by Isabel Stengler

Book: Now Discover Your Strengths by Marcus Buckingham and Donald O. Clifton Commentary: One of the best career development books I’ve read.

Book: Event planning by Judy Allen Commentary: A helpful, broad overview of the event planning profession by a Canadian author.

Suggestions from Maureen Farmer Book: Strong Women, Strong Bones By Miriam E. Nelson, Ph.D. Commentary: Comprehensive information on good nutrition, proper exercise and when necessary, medication management. A pleasure to read and learn.

Winner of a Books for a Better Life Award.

Book: Testimony by Anita Shreve Commentary: Pleasant reading for summer time. Anita Shreve has written many best selling novels like The Pilot’s Wife, May-June ’09

Book: Love in the Time of Cholera by Gabriel Garcia Marquez Commentary: An excellent read for the romantic. A beautiful and sultry novel about years upon years of unrequited love and tangled love affairs. The writing style is wonderfully clever and very beautiful.

Suggestion by Krystyna Roberts Book: Crucial Conversations: Tools for talking when stakes are high by Patterson, Grenny, McMillan, and Switzer Commentary: A complex and often emotional subject – communicating in stressful situations – broken down into easily understood and manageable steps. Valuable for building better work and personal relationships.

Suggestion by Karen Mills Book: Tribute By Nora Roberts Commentary: A good summer read, romance mixed in with mystery. Once you start reading, you don’t want to put it down until you have finished.

Suggestion by Margaret Hoffman Book: Angels & Demons by Dan Brown Commentary: If you enjoyed the movie, you will LOVE the book – a non-stop page turner!

Suggestion by Sherri Sheney Book: The Winter King by Bernard Cornwell Commentary: Exciting historical fiction THE

PLANNER

about Arthur, Merlin and the famed Excalibur. The author manages to bring the Dark Ages to light – a wonderful read!

Book: E Myth Mastery: The Seven Essential Disciplines for Building a World Class Company by Michael E. Gerber Commentary: A MUST read for every entrepreneur! Practical exercises to help small business owners focus and recover their vision and passion.

Suggestions by Ellen Boddington Book: Water of Elephants by Sara Gruen Commentary: A lovely book, really quite touching and endearing. Although dark in some places, it is about the power of love in all its forms. I couldn’t put it down.

Suggestion by Lesley Lucas Book: P.S. Don’t Tell Your Mother by Margo Bates Commentary: P.S. Don’t Tell Your Mother is a slice of Canadiana which offers a unique look into the culture of Northern British Columbia. First-time author Margo bates has captured the idioms, slang and expressions – the very nature of northern life – because she lived it. Margo got an early start to her writing career. When she was 10, her pioneer grandmother began a correspondence with her that lasted for over thirty years. The result is this comical, quirky, and irreverent story.

Book: Gold Rush Women by Claire Rudolf Murphy Commentary: Picked this up in a used book store on my way to the cottage to have something to read while relaxing on the dock and loved it! The stories of these women and their struggles and dreams during the Klondike days were riveting. It was like reading personal diaries and I couldn’t put it down. It’s easy to get caught up in their lives and it was both inspirational and motivating.

Suggestion by Bunny Godman 17

Face-to-face communication is the new trend

BY STACEY HANKE

Over-communicating and doing it exceptionally well s we watch and listen to the challenges occurring worldwide, it is even more critical to get back to the basics and begin communicating face to face more often. The Harvard Business School came out with a recent study stating the average leader believes they over-communicate, when in reality the average leader under-communicates by a ratio of one to 100. Starting TODAY, communicate more often, do it exceptionally well and do it in different ways, to increase the chances you are being heard and to make sure what you meant to say is what your listeners hear. Over-communicating and doing it well means understanding the importance of getting to the point to not miscommunicate. The majority of individuals I have the opportunity to work with ramble because they speak in run-on sentences. Even more frightening, most individuals are not aware they ramble.

They only wonder, “Why do I get interrupted often?” or “Why aren’t my ideas heard?”

If you want to be an exceptional communicator, find out what exceptional communicators do and follow it. Find out what poor communicators do and don’t do it. You may be grinning right now and saying, “Well, duh. I know this.” But do you really? I have asked thousands of individuals the question, “What drives you crazy about how some individuals communicate?” Their responses include the following: • Individuals who take forever to get to the point • Individuals who ramble and speak with non-words (i.e.; uh, um, like, and, so, ok, but, and so on) • Individuals who fidget with their fingers, rings, hair, pen, suit coat, etc.

• Individuals who don’t look them in the eyes consistently when they speak • And the number one response: individuals who talk to their notes, PowerPoint slides, etc.

As my participants are sharing these responses, they are demonstrating these behaviors without even knowing it. Most of us are oblivious to what our listeners see and hear when we communicate, whether we are communicating face-to-face or over the phone. Even more challenging is when we throw technology into the mix. We do not immediately know what

A

our listeners are thinking while they read our e-mail messages.

What do I mean by communicating in different ways? Stop relying solely on email, texting, twittering, etc. How many of us are guilty this very moment of sending an e-mail to our co-worker who is sitting on the other side of our cubicle? I am not saying technology is not valuable. It is valuable when we know when and how to use it. Face-to-face communication seems to be becoming a lost art. Since we are doing it less often due to the ease of technology, our ability to communicate exceptionally well is negatively impacted. Make face-toface communication your new trend if you want to: • Minimize miscommunication • Influence your listeners to take action • Motivate your peers and teams • Build and cultivate relationships – personally and professionally Use a variety of ways to communicate to make sure you are being heard. For example, when the stakes are high, deliver your message in person, then follow up this conversation with an email or written announcement. Following your face-toface conversation, identify the second form of communication based on your listener’s expectations. Do your listeners prefer email, a conference call or written communication in the form of a document? To make sure you are heard you will need to communicate your message more than once. Ask your listeners questions to ensure they are understanding your message.

How would you define a high-stakes situation that would require a face-to-face conversation? Here is a start.

• Negotiating fees, services, timeframe for a project, etc.

• Building a relationship with a potential client for the first time • Resolving a challenging situation • Asking for clarification

Use a variety of ways to communicate.

18

THE

Communication does not need to be complicated if we get back to the basics and begin improving our face-to-face communication FIRST. During your next face-to-face conversation ask yourself, “Is what I am saying consistent with how I am saying it? Based on the importance of my message did I communicate enough? Is what I meant to say understood?”

How important is it to you to make a change in your communication? If you have a clear purpose, want and desire, you can begin TODAY changing the way you communicate forever.

Stacey Hanke is an executive consultant, author, coach and speaker with 1st Impression Consulting, Inc. in Chicago, Ill. Contact her at: stacey.hanke@1stimpressionconsulting.com or (773) 209-5970.

PLANNER

May-June ’09

Tips to guarantee guest attendance

BY RACHEL COLEY, CMP Case Study : A well known tourism office recently held promotional events in Montreal and Toronto on two consecutive nights. Hotels sent representatives from across North America, armed with giveaways and prizes of three- and fournight stays in their properties at the destination. Restaurants in both cities were bought out at significant cost to the organizers and food and drink was served continuously throughout the evening. All in all, both nights would have been deemed a success from a guest perspective, especially by the lucky prize winners.

However the organizers were very disappointed at the turnout in Montreal, which was considerably lower than the number of registrations. Many guests who had confirmed their attendance simply didn’t show. In Toronto by contrast, several last minute cancellations resulted in an e-mail being sent out from the tourism office, asking for invited guests in Toronto to bring additional people to offset the cancellations, and the attendance reached guaranteed levels as a result.

There were still quite a few unclaimed name badges on the desk though, with names of people who thought it was acceptable to simply not show up.

The event was free, in that the guests did not have to pay a registration fee, however it came at considerable cost to the organizers. These included: air fares and accommodation for suppliers, promotional items, offset prize costs, restaurant buy-outs, alcohol and hors d'oeuvres, audio-visual equipment and labour, plus a bag of goodies on departure, all of which added up to a hefty sum out of the promotional budget.

How many times have you accepted an invitation to attend an industry event and then not been able to be there at the last minute? Have you ever considered the impact on the event budget? Do you try to find someone to go in your place? How do you feel when you organize an event and guarantee a certain number for a meal function and people just don’t show up? You are accountable to your client for expenses and your company may end up being directly impacted by the costs. Not a good feeling is it? So why would it be acceptable to accept an invitation, be counted into the variable costs and then throw the organizer’s money away because you decided not to show up for whatever reason.

There is no set protocol or timeline requiring social or moral responsibility to advise the event planners that you are not able to attend, however 72 hours is the guarantee cut-off, so 72 hours would be an acceptable cancellation time.

A

What measures can be introduced to add the level of individual responsibility and encourage social accountability?

May-June ’09

THE

One idea would be to print an estimated cost per person for the event on the invitation, while at the same time outlining the benefits offered to planners in education, training and networking and suppliers in procuring new business. A dollar value for the event will indicate the commitment to you as an existing valued client or potential new client that the company is investing in with their promotional event.

Another suggestion is to request a credit card number on the registration form, that will only be charged if the invitee doesn’t show up. This would actually prompt the guest to think carefully about accepting the invitation in the first place, if there were only limited interest or intent to attend.

In this current fiscal climate, where everyone is being asked to manage the spend and the return on investment, the strain on budgets for promotional and advertising campaigns is greater now than it has ever been. We should raise the bar, consider it our duty to be courteous and make it our responsibility to attend an event if we have accepted the invitation.

Social etiquette doesn’t just mean hand writing a pretty note of thanks after the event – it starts before we even accept the invitation.

••• Rachel Coley CMP is a Senior Meeting Planner based in Oakville, Ontario. Rachel can be reached at rcsltd@cogeco.ca

Toronto just keeps on rolling Tourism Toronto won five major conventions in recent months, and doesn’t seem to be slowing down. Renee Aubin, conference director for the Lions Club International, said value was a key factor in the organizations recent decision to book its 97th annual convention in Toronto in 2014.

“Really I think the decision was based on the city being affordable and attractive. There is a good international airport and a lot of facilities,” she said.

Tourism Toronto has been aggressively marketing Canada’s largest city in recent years through its offices in Ottawa, Washington and Chicago. Two other groups who have booked meetings scheduled for 2013 and beyond are the American Society of Plastic Surgeons and the American Association for Thoracic Surgery.

“We’re being cautiously optimistic...,” said Tara Gordon, Tourism Toronto’s vice president of meetings and conventions. “We have a solid base– that was booked between five to seven years ago–of major events coming into the city.

We haven’t been experiencing cancellations to the same degree as that of our [U.S.] neighbour.”

On the Web: www.seetorontonow.com

PLANNER

19

Some do’s and don’ts for staying cool

BY JYL ASHTON CUNNINGHAM, CMP n site calamities can be a planner or supplier’s worst nightmare. There’s no denying that stress levels can shoot up, the difference between success and failure is in how issues are dealt with. This article is intended to offer suggestions on how to keep tempers under control in the face of adversity and when dealing with irate clients. Staying cool in an emergency situation will be discussed in a future article.

Picture these two recent and personally experienced scenarios where potentially serious situations were diffused by keeping cool (and ultimately, the clients were satisfied):

O

meeting room changes; food running out prematurely; malfunctioning audio visual equipment – the list goes on – and it’s hardly surprising planners are driven to lose their cool.

The following are suggested Do’s and Don’ts for both planners and suppliers, when faced with stressful situations.

• Do stay focused on the issue at hand. It’s easy to become sidetracked and lose sight of how to resolve the situation.

• Don’t panic. Take deep breaths, use a firm and commanding tone in directives and speak slowly, which gives you time to think more clearly.

• Do move as far away from the client as possible, when having a rant attack. If the client follows you, head to the bathroom!

SCENARIO ONE. Half an hour before an event was due to start, the client decided the fabulous themed décor was sending the wrong message in a tight economy and requested the removal of half of it before the guests arrived. We could have tried to persuade them that since the décor had been paid for, there was no point removing it, however that would have wasted valuable time. Instead we quickly assessed the area and removed everything that could be easily taken away first, then handled larger areas in segments, so that if we had to stop in a hurry, the effect would not be compromised. We had the area completely redesigned in the designated 30 minutes. Panic would not have been an option and would have had potentially disastrous consequences.

SCENARIO TWO.

• Don’t direct criticism and complaints randomly, only to someone who can actually help with the issue.

• Do listen to what is being said and evaluate the content before responding in what might be a defensive or derogatory manner.

• Don’t ever talk to another person in a demeaning tone, especially in front of others. Your credibility will be diminished and comments could potentially lead to disciplinary or legal action.

• Do keep conversations with clients and colleagues neutral and avoid gossip – indulging in gossip will always come back to haunt you and it’s not cool.

The live marching band hired by the DMC as a closing feature for a themed event didn’t show up, despite repeated assurances that the band was, “On the way” and “In the building.” Instead of dwelling on the band being a no-show, we had the DJ play the same type of music the band would have performed at maximum volume, which kept the mood up and finished the evening on a high note. For future events, we will now always bring a CD or MP3 of the proposed music, as a back up in case the DJ doesn’t have any.

• Don’t leave yourself short of time when heading to a meeting. Easier said than done in heavy city traffic, so take the train/bus wherever possible. It’s hard to stay cool when you’ve encountered unanticipated roadwork or a highway accident. If being late is unavoidable, call ahead with a rough estimate of your arrival time and give the option of rescheduling to another day if necessary.

Take some of the usual event stress enhancers (and we’ve all been there at some point in our careers): delays due to heavy traffic; lost luggage and meeting materials in transit; speakers and entertainers who don’t show up; unanticipated

• Do Have a “Rant Buddy.” Everyone needs someone they can call on when things are going wrong in any scenario and business dealings are no exception. It’s a proven effective measure to diffuse potential disasters.

20

THE

PLANNER

May-June ’09

Not being cool is bad for your health • Do count to 10. Something your mother taught you and like (nearly) all of mom’s advice, it really works, although sometimes you have to count a little higher!

• Don’t question a client about a last-minute decision to change things up, however unrealistic it may seem, simply deal with the request promptly and efficiently, to the best of your ability.

• Do put a big smile on your face and start any complaints on a positive note, such as: “You’ve been doing such a fabulous job so far, I just need to draw this (situation) to your attention so we can keep your impeccable standards up.”

Speaking positively puts people at ease before the criticism, making them more susceptible to the request/complaint.

Sudoku

Sponsored by the Centre Mont-Royal Fill each square with a number from 1 to 9 so that every number appears only once in each row, column and cell.

SOME SUDOKU RESOURCES ON THE WEB: • www.websudoku.com •www.sudoweb.com •www.dailysudoku.com •www.sudokupuzz.com

And my personal favourite: • Do plan ahead – how many scenarios on-site that involve losing one’s cool can be attributed to insufficient advance planning? Event planning is arguably one of the most stressful industries to be in and the difference between staying cool or not is for the most part directly related to effective planning.

Communication is at the root of all event planning and by clearly presenting goals, objectives, expectations, budget and timelines to everyone involved in the event, the potential for errors will be effectively diffused.

Not being cool is bad for your health! High blood pressure/cholesterol, digestive problems, stress related anxiety, aching joints and weight gain can all be partly attributed in some way to how you conduct yourself in given situations.

Keeping cool is easier when you have sufficient sleep and exercise, and a healthy diet.

LEVEL: EASY

Solution, page 23

LEVEL: INTERMEDIATE

Solution, page 23

Remember, what happened, happened – it cannot be changed and it’s how an issue is dealt with that will stay in the minds of clients and colleagues. Repeat business is key to all planners and suppliers, and by proving to clients that you maintain a professional manner at all times will go a long way to client retention. So be cool!

••• Jyl Ashton Cunningham is a meeting and incentive planner and freelance writer based in Oakville, Ontario. Jyl can be reached at: info@jaacevents.com May-June ’09

THE

PLANNER

21

BOOK R EVIEW

Selling from the Inside Out by Barry Siskind

REVIEW BY LEO GERVAIS

bout 20 years ago, I attended a conference on sales given by a well-known advertising guru named Charlie Mouser.

At that point, I had read dozens of books on sales and seen many self-proclaimed expert speakers in an attempt to get “the edge” as a young newspaper publisher. Mouser was very different in that he advocated a lot of non-traditional ideas to improve sales e.g. giving away ads if a customer said newspaper advertising didn’t work for them (the catch was the newspaper got to write the copy for the ad, as in “50% off everything in the store” as a tag line to prove to the advertiser it was the message, not the newspaper that was the reason for slow sales). Since then, I have continued to read and attend seminars. But I never found any book or anyone who impressed me in sales as much as Charlie, who recently passed away. That is until I encountered Barry Siskind.

It was a distinct pleasure to receive a book from Barry who, like Charlie, espouses very different strategies in sales.

As many of you will recognize, Barry is a longtime columnist with The Planner, is regarded as an expert in trade shows and

A

is already an accomplished author. I must say, his new book Selling from the Inside Out offers some really interesting ideas and concepts that a lot of planners could benefit from.

Back in the day, the focus for sales was often on exterior forces like perception, sales targets and presentations. The main idea was to work on these things to make a better impression and in theory, make more sales. What is interesting in Barry’s approach is that he asks the reader to first reflect on and answer a series of questions in an effort to understand the type of person they are and how they perceive risk. Through a succeeding series of anecdotes and stories, Barry illustrates how perception can be limiting and how to overcome it by finding your keystone, a long-term belief system you can rely on when obstacles occur. In essence, the book tries to get the reader to work from the inside out, an uncommon approach to sales in my view. One of Barry’s more interesting ideas is that courage can be a learned trait, and he backs it up very convincingly… if only the Cowardly Lion in all of us had read this book before!

Now, some of what the book puts forward is not new; indeed, some ideas are tried and true and remind me of people like Mouser (who you may not have heard of) or even Stephen Covey (of The Seven Habits of Highly Effective People fame). However, it is Barry’s ability to integrate 250+ pages of anecdotes, ideas, statistics and actionable suggestions that make this a tome worth reading. Among the many quotes in the book, my favourite was one from Ghandi: “Freedom is not worth having if it does not include the freedom to make mistakes.”

So I encourage planners to read this book because it provides an interesting and proactive approach to selfimprovement in sales, and encourages people to try. My only regret is that I can’t send a copy to Charlie Mouser – I am sure he would have enjoyed it.

Book: Selling from the Inside Out Author: Barry Siskind Publisher: Strategic Book Publishing, 2009 Pages: 268 ISBN: 978-1-60693-237-7 Price: US$19.95 on www.amazon.com On the Web: www.siskindtraining.com

22

THE

PLANNER

May-June ’09

Canadian wine popularity and consumption grows

BY LEO GERVAIS

efore the most recent recession hit, many Canadians were consuming wine, beer and spirits from abroad in record numbers, according to Statistics Canada.

In fiscal year 2008 (which ended March 31), Canadians boosted alcohol sales by 4.3 percent, putting more than $18.8 billion into the economy. Sales of red wine more than doubled and white wine experienced a 44-percent hike. Vodka sales went up 9.1 percent and beer sales grew by 2.4 percent.

Some reasons for the increase in consumption included a 1.4 percent increase in Canadians over the age of 15, plus an average price increase of only 1.8 percent, StatsCan says.

Next year’s federal stats could show a reversed demand for imported alcohol, according to the Liquor Control Board of Ontario. After aggressive marketing, sales of the Ontario Vintners Quality Alliance (VQA) wine jumped 17.3 percent from last year, compared with a 3.3 percent increase in sales of imported wined. Given the chance, Canadians seem to want to support local producers.

B

THE CHARDONNAY SHOCKER Speaking of Ontario wines, an upset in the world of wine connoisseurs occurred recently, and it is being dubbed the “Chardonnay Shocker.”

A gathering of Quebec wine experts recently sampled some of the best bottles in the world this year and the winner was

a huge surprise: a Claystone Terrace Chardonnay 2005 from Le Clos Jordanne, a vintage from the Niagara Peninsula whose wines were planted in 2000 edged out a Bourgogne whose vintners have been making wines since the 1600s. A Bourgogne is considered the benchmark.

The Montreal test, which was held in January, included 10 judges (including career sommeliers and wine writers), 16 red wines and 14 whites. One of the judges was French-born Don-Jean Léandri, th sommelier at Garçon restaurant in Montreal. He told The Planner the win by Le Clos Jordanne and vineyard manager Thomas Bachelder is a major milestone.

“It will convince consumers in North America and Europe it is a great wine. Ice wine was the catalyst for the change in attitude about Canadian wines, and the best news is that there is still room for other producers in the future,” said Léandri.

“Bachelder told me he is happy for all Canadian winemakers.”

IN VINO VERITAS Pliny the Elder spoke these oft-quoted Latin words, In vino veritas, or “In wine (there is the) truth.”

Here’s some new truth: A recent study says drinking up to half a glass of white wine per day can help you live up to five years – if you are male. More than half a glass starts bringing life expectancy down again, according to the researchers from Wageningen University in the Netherlands. Men who drink up to 20 grams of any alcohol per day live for about two years longer than non-drinkers, according to the study.

August 24 2009 Society of Incentive and Travel Executives Annual Golf Tournament, The Country Club, Woodbridge, Ont. Contact : www.sitecanada.org.

Tel.: (905) 868-8008.

November 12-15 2009 CanSPEP Annual Conference, Innovation and Inspiration, The Westin Nova Scotian Halifax Hotel, Halifax, Nova Scotia. Contact : www.canspep.ca, Tel.: (905) 868-8008.

June 24 – Saint-Jean Baptiste (Quebec only) July 1 – Canada Day

July 11-14 2009 Meeting Professionals International (MPI) World Education Conference, Salt Palace Convention Centre, Salt Lake City, Utah.

Contact : www.mpiweb.org. Tel.: (972) 702-3000.

Have an event? E-mail us at: info@theplanner.ca.

SOLUTION SUDOKU EASY PAGE 21

SOLUTION SUDOKU MEDIUM PAGE 21

August 3 – Civic holiday (All provinces, except Quebec and the Yukon) August 6-8 2009 International Special Event Society Eventworld, San Francisco Marriott, San Francisco, Calif. Contact : www.ises.com. Tel.: (800) 688-4737.

May-June ’09

THE

PLANNER

23

Why venues are partners and not just locales he Direct Energy Centre is Canada’s largest exhibition and convention centre, with more than one million square feet of exhibit space. The DEC suggests the following for planners when you’re thinking of a venue.

So you’re producing events and lining up strategic partnerships to ensure your success. Venue selection is often one of the first decisions made, but the importance of this partnership can easily be underestimated. It is necessary to base decisions on amenities, availability and location but planners should look for a venue they trust that will also provide excellence in service, space configuration and new innovative programs and initiatives.

T

CONTACTING YOUR ACCOUNT EXECUTIVE When seeking out event space your first point of contact should be an account executive (AE). Look for AEs who want your event to be successful by offering the best space available suiting the size and style of your event. AEs are focused on giving your event a successful home by meeting and exceeding your needs and offering alternate solutions, so it is advantageous to give them as much advance notice as possible to adequately review your needs and offer the best solution. You should have a clear understanding of your space requirements, food & beverage needs and technical requirements in advance. The AE should be ready to discuss the aspects that are negotiable and book as far in advance as

possible to get the best in rates and space availability. An open door policy between planners and the sales team is essential, encouraging face-to-face meetings and venue site visits.

MEETING YOUR NEW TEAM MEMBER A dedicated on-site event coordinator to assist the planner is invaluable. This person becomes an extension of your team and provides expert knowledge on how to best service your guests, build your event and move your show into the facility.

The coordinator works directly with each planner, offering expertise and effective problem solving, to build an event from the ground up and should be supported by a complete range of in-house services.

You will quickly see that your best partnership is not always the biggest sponsorship deal but is with the partner who stays in the trenches with you from beginning to end ensuring your event is a success.

On the Web: www.directenergycentre.com

DIRECT ENERGY CENTRE’S TIP CORNER • Always provide the venue with one point of contact who oversees everything • Always provide the event coordinator with a Program Agenda or Run Schedule • Always order services and rentals in advance to save money • Plan ahead and communicate with the event coordinator

WINNERS We had many wonderful suggestions for summer reading, and we thank everyone who took the time to send us a note about their favourite books. It is our pleasure to announce the five lucky winners of our Summer Reading contest. Each winner will receive a $50 gift certificate that can be used at Chapters, Indigo, Smith-books, the World’s Biggest Bookstore and online at chapters.indigo.ca.

Lucie Bazinet, Ste-Julienne, Que. France Guillotte, Montréal, Que. Margaret M. Farrugia, Mississauga, Ont. Maureen Farmer, Halifax, Nova Scotia Lorraine Brash, Jasper, Alberta Finally, a hearty thank you to our wonderful sponsor Avtec Audio-visual Services, a proud Canadian business since 1987.

On the Web: www.avtec.ca 24

THE

PLANNER

May-June ’09

Niagara-on-the-Lake is a must-see Canadian town

BY LEO GERVAIS

ust a short drive away from Niagara Falls, you can walk through one of Canada’s most picturesque towns and enjoy world class theatre, fine dining, shopping, estate wineries, farm markets and historical sites.

The original site of the old Neutral Indian village of Onghiara, it was settled at the close of the American Revolution by Loyalists coming to Upper Canada, many of whom had been members of the much feared Butler's Rangers based during the American Revolution at Fort Niagara, then under British control.

In 1781 the British Government purchased land from the Mississaugas; a strip of land 6 miles wide along the western bank of the Niagara River for “300 suits of clothing.” The physical appearance of the town, with the exception of the powder magazine at Fort George, was virtually erased by the burning of the town by the Americans during the War of 1812.

Rebuilt, Niagara became an active commercial centre, with a busy shipping and ship-building industry, as well as many shops and warehouses. The beautiful old homes lining the tree-shaded streets speak to the wealth of the citizenry.

Today, more than 200 hundred years after its founding, its many attractions include: historic sites – Fort George and the Historical Society Museum, the Shaw Festival with its three theatres, the marina, the heritage business district for

J

May-June ’09

THE

The Prince of Wales Hotel in Niagara-on-the-Lake is popular.

Photo by Philipp Hienstorfer

shopping, golf courses, parks and beautiful farmland, agricultural markets and the world-famous Niagara wineries. Take a carriage ride through the Old Town, or a jet boat up the Niagara River.

There is a wide range of accommodations. From five diamond hotel properties to convention facilities, charming inns and bed and breakfast guest homes, there are accommodations to suit every meeting planner.

On the Web: www.niagaraonthelake.com

PLANNER

29

Hotels

Meeting Largest room Ceiling height Storage Parking (sq. ft) rooms

Venue information

Holiday Inn Select Brampton Contact : Nasir Jamil, 905-799-6321 30 Peel Centre Drive, Brampton, ON, L6T 4G3 E-mail : conference@hisb.ca Fax : 905-799-6323 Web : www.holidayinnselect.com/brampton Description : Located in the heart of Bramalea City Centre, close to Pearson International Airport. It is a pleasant meeting and event space, suitable for trade shows and exhibits.

Capacity : Reception-500 Banquet-350 Classroom-200 Theatre-500 Monte Carlo Inn Brampton Suites Contact : Dilian Anguelov, 905-453-5200, 877-453-9300 45 Coventry Road, Brampton, ON, L6T 4V7 E-mail : danguelov@montecarloinns.com Fax : 905-453-9500 Web : www.montecarloinns.com Description : This hospitality centre is conveniently situated in the heart of the Brampton Commercial District, and is only minutes away from Pearson International Airport, major highways and a host of local restaurants.

Capacity : Reception-150 Banquet-120 Classroom-80 Theatre-150 Sheridan Residence & Conference Centre - Davis Contact : Mike Parente, 905-874-4393 7897 McLaughlin Road, Brampton, ON, L6Y 5H9 E-mail : mparente@stayrcc.com Fax : 905-874-4394 Web : www.checkintothecentre.com Description : Facilities, services and accommodations to meet all conference needs at highly competitive prices. This year-round facility offers many amenities for planners. Auditorium capacity of 30.

Capacity : Reception-60 Banquet-40 Classroom-30 Theatre-40 Hilton Garden Inn Burlington Contact : Cindy Simmons, 905-631-7000, 866-432-6555 985 Syscon Road, Burlington, ON, L7L 5S3 E-mail : cindy.simmons@hilton.com Fax : 905-631-7010 Web : www.torontoburlington.gardeninn.com Description : Specializing in small to mid-size meetings, this venue is customized to fit client budgets and vision, combined with great accommodations.

Capacity : Reception-200 Banquet-130 Classroom-100 Theatre-300 Holiday Inn Burlington Hotel & Conference Centre Contact : Janice Edworthy, 905-639-4443, 888-987-4888 3063 South Service Road, Burlington, ON, L7N 3E9 E-mail : janice.edworthy@whg.com Fax : 905-333-4033 Web : www.hiburlington.ca Description : Largest hotel and conference centre “under one roof” between Toronto and Niagara Falls. Has versatile function rooms with natural lighting that are all pillar free. Short walk to shopping and restaurants.

Capacity : Reception-550 Banquet-400 Classroom-300 Theatre-550 Langdon Hall Country House Hotel & Spa Contact : Kate Mackay, 519-624-3203, 800-268-1898 1 Langdon Drive, Cambridge, ON, N3H 4R8 E-mail : kmackay@langdonhall.ca Fax : 519-624-3203 Web : www.langdonhall.ca Description : Relais & Châteaux offers a 200-acre property as well as a five-diamond, award-winning restaurant and full service spa. For groups of 50 or less.

Capacity : Reception-120 Banquet-72 Classroom-50 Theatre-75 Holiday Inn Fort Erie Contact : Pat Gagnon, 905-871-8333, 888-269-5550 1485 Garrison Road, Fort Erie, ON, L2A 1P8 E-mail : gm.holidayinn@cogeco.net Fax : 905-508-4228 Web : www.ichotelsgroup.com Description : The hotel features a wellness centre, an atrium spa and a 10,000 sq. ft. conference centre with a ballroom and eight meeting rooms.

High-speed wireless Internet access and business centre are available.

Capacity : Reception-260 Banquet-180 Classroom-100 Theatre-260

Loading dock

16

4,725

14’

X

X

Door Access

—

1,400

10’

X

X

Door access

3

2,100

—

X

X

X

5

3,000

10’

—

X

—

22

5,720

12’

X

X

X

8

1,300

12’

X

X

X

8

2,950

12’

X

X

X

LEGEND : – , N/A = Not available or no information available $ = Pay service X = Available 30

THE

PLANNER

May-June ’09

Niagara Falls is more than a tourist destination

BY LEO GERVAIS

iagara Falls is a world-renowned tourist destination, especially among honeymooners. Since the 1820s, interested travellers have been visiting the remarkable 170 foot high falls, where 6 million cubic feet of water fall into the famous Maid of the Mist pool below every minute to produce one of the world’s most majestic sights.

For planners, there is an large array of venues for any size group, making the Falls just one small part of a possible meeting event. Best of all, Niagara Falls is 130 km drive from downtown Toronto, less than a two hour drive. Here are some key points for planners.

1. Proximity to airports Niagara Falls has easy access to three International Airports: Buffalo/Niagara, Pearson Toronto International and Hamilton International Airport. All three offer daily shuttle service to the heart of Niagara. This info is true for all our featured cities.

N

2. Meeting space and rooms Niagara Falls venues offer more than 16,000 guest rooms.

Niagara Tourism offers a site selector for a variety of meeting space for conventions, tradeshows, meetings and public events. On the Web: http://fallsmeetings.com/site.html Opening in Spring of 2011, the new Niagara Convention and Civic Centre will offer 280,000 square feet of LEED Silver certified space.

3. Offsite venues One excellent possibility is to hold a meeting at a nearby off-site winery. The Niagara wine region has approximately 60 wineries to explore, and many have facilities to host guests.

On the Web: www.niagarawineries.ca 4. GST Refunds (for events in Canada) The Government of Canada has eliminated the GST/HST Visitor Rebate Program and announced the introduction of the Foreign Convention and Tour Incentive Program, therefore, non-residents visiting Canada for a convention only are entitled to rebates on Goods and Services Tax (GST) paid by them while in Canada.

On the Web: http://www.ccra-adrc.gc.ca/visitors.

5. Restaurants International cuisine is the cornerstone of Niagara Falls dining, and the Niagara Falls wine region lends a local flair to the numerous options. Elegant Fallsview dining and wine bars are available, and there are also several family-style Niagara restaurants as well as casual pubs and grills. Whether you desire Asian or Indian, contemporary American or Caribbean, haute cuisine or casual pub food, Niagara Falls will surely meet any planner’s needs.

On the Web: www.niagarafallstourism.com

T Overlooking

Lake Ontario in Niagara Wine Country

T Located

on QEW between Toronto & Buffalo

T 9,000

sq. ft. of Meeting, Conference & Event Space

www.casablancawineryinn.com

T Corporate

& Social Event Planners, Business Centre & Wireless Internet

T Two

on-site Restaurants (Casual & Upscale Dining)

T 79

Guest Rooms & Suites

T Indoor

Pool, Hot Tub & 24 Hr. Fitness Centre

T Full

Service Spa

4 Windward Drive, Grimsby • QEW to Casablanca Blvd.,exit towards the Lake Call 905-309-7171 or 1-877-446-5746 • Email: sales@casablancawineryinn.com May-June ’09

THE

PLANNER

31

Hotels

Loading dock

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information

Courtyard by Marriott Hamilton Contact : Marilyn Hajas, 905-383-7772, 888-236-2427 1224 Upper James Street, Hamilton, ON, L9C 3B1 E-mail : m.hajas@concordhotels.com Fax : 905-383-7895 Web : www.courtyardhamilton.com Description : Close to popular attractions and offering 4,616 sq. ft of stateof-the-art meeting rooms. This is an ideal location for meetings and corporate events.

Capacity : Reception-322 Banquet-268 Classroom-222 Theatre-358 Crowne Plaza Hotel Contact : Tina Rogano, 905-528-9546 150 King Street East, Hamilton, ON, L8N 1B2 E-mail : info@plazahamilton.com Fax : 905-528-8638 Web : www.ramadahamilton.com Description : Fully-equipped meeting rooms with the latest in audio-visual equipment. Finely-appointed boardrooms and ballroom space for larger functions and conferences are available. Downtown location.

Capacity : Reception-1000 Banquet-600 Classroom-600 Theatre-1000 Sheraton Hamilton Hotel Contact : Laurie Ham, 905-529-5515 116 King Street West, Hamilton, ON, L8P 4V3 E-mail : sheratonhamilton@sheraton.com Fax : 905-529-2609 Web : www.sheraton.com/hamilton Description : Explore the neighbourhood, from the Art Gallery of Hamilton to Hess Village. Nestled between Toronto and Niagara Falls, this is a great location for Southern Ontario explorations or for meetings and conventions.

Capacity : Reception-600 Banquet-480 Classroom-320 Theatre-480 Inn On the Twenty Contact : Grace McQuarrie, 905-562-3581 3836 Main Street, Jordan, ON, L0R 1S0 E-mail : events@innonthetwenty.com Fax : 905-562-5995 Web : www.innonthetwenty.com Description : This former sugar warehouse has a stylish decor including a notable art collection and antiques. The restaurant and private banquet rooms have marvelous views over the Twenty Mile Creek.

Capacity : Reception-200 Banquet-140 Classroom-40 Theatre-120 Delta Markham Contact : Tess Pascual, 905-477-2010 50 East Valhalla Drive, Markham, ON, L0G 1M0 E-mail : sales@deltamarkham.com Fax : 905-477-2026 Web : www.deltamarkham.com Description : The meeting space is well appointed and the staff attentive.

Convenient access to downtown Toronto and only 25 minutes from Pearson International Airport.

Capacity : Reception-350 Banquet-250 Classroom-140 Theatre-300 Hilton Suites Toronto/Markham Conference Centre & Spa Contact : Morag Andersen, 905-470-8500, 800-668-8800 8500 Warden Avenue, Markham, ON, L6G 1A5 E-mail : yyzap-salesadm@hilton.com Fax : 905-415-7624 Web : www.torontomarkham.hilton.com Description : Hilton Suites is the meeting and conference landmark in Markham with 45,000 sq. ft. of meeting space including 27 meeting rooms and a 14,000 sq. ft. pillar-free conference centre. Four-diamond property.

Capacity : Reception-1400 Banquet-1200 Classroom-720 Theatre-1400 Holiday Inn Hotel & Suites Toronto-Markham Contact : Dalia Bakhoom, 905-307-3042, 800-387-3303 7095 Woodbine Avenue, Markham, ON, L3R 1A3 E-mail : daliab@markham.holiday-inn.com Fax : 905-474-0312 Web : www.markham.holiday-inn.com Description : Offers premier conference facilities specializing in hosting corporate meetings. Featuring more than 17,000 sq. ft. of versatile meeting and banquet space.

Capacity : Reception-650 Banquet-400 Classroom-200 Theatre-650

4

1,612

—

X

X

Door Access

9

9,500

—

X

X

X

13

5,932

14’

X

X

X

4

2,400

12’

X

X

—

9

3,000

11’

X

X

Door access

27

14,040

22’

X

X$

X

15

3,944

10’3”

X

X

X

THE EMPIRES OF THE FUTURE

ARE THE EMPIRES OF THE MIND.

SIR WINSTON CHURCHILL 32

THE

PLANNER

May-June ’09

Hotels

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information

Howard Johnson Hotel Toronto-Markham Contact : Paul Moran, 905-479-5000, 877-703-4656 555 Cochrane Drive, Markham, ON, L3R 8E3 E-mail : info@hojomarkham.com Fax : 905-479-1186 Web : www.hojomarkham.com Description : A small, intimate conference facility with full catering services and excellent room accommodations at very reasonable prices. Outside caterers are conditionally permitted.

Capacity : Reception-70 Banquet-100 Classroom-50 Theatre-100 Monte Carlo Inn Markham Contact : Dean Mavrakakis, 905-513-8100, 866-513-8100 8900 Woodbine Avenue, Markham, ON, L3R 5K6 E-mail : mdean@montecarloinns.com Fax : 905-513-9100 Web : www.montecarloinns.com Description : Designed and built to provide guests with the ultimate in luxury, comfort and value. Conveniently situated in the heart of the high-tech capital of Canada and close to three major highways.

Capacity : Reception-100 Banquet-64 Classroom-70 Theatre-100 Admiral Inn Mississauga Contact : Elizabeth Boyce, 905-403-9777 2161 North Sheridan Way, Mississauga, ON, L5K 1A3 E-mail : mississauga@admiralinn.com Fax : 905-403-9779 Web : www.admiralinn.com Description : Over 4,300 square feet of flexible meeting and convention space. All guests can enjoy a home-style complimentary continental breakfast daily.

Capacity : Reception-150 Banquet-80 Classroom-80 Theatre-150 Delta Meadowvale Conference Resort and Spa Contact : Laura Pallotta, 905-821-1981, 800-422-8238 6750 Mississauga Road, Mississauga, ON, L5N 2L3 E-mail : sales@deltameadowvale.com Fax : 905-542-6742 Web : www.deltameadowvale.com Description : Experience the unique personality of our renovated, first-class resort. Major conference and recreational facilities are all on the property, and close to Pearson International Airport. Auditorium capacity of 90.

Capacity : Reception-900 Banquet-700 Classroom-460 Theatre-900 Delta Toronto Airport West Contact : Debbie Hastings, 905-624-1144 5444 Dixie Road, Mississauga, ON, L4W 2L2 E-mail : dhastings@deltahotels.com Fax : 905-206-5925 Web : www.deltahotels.com Description : Offers renovated guestrooms and conference space along with exceptional service and attention to detail. Conveniently located in the heart of the Pearson International Airport district.

Capacity : Reception-400 Banquet-260 Classroom-180 Theatre-350 Four Points By Sheraton Mississauga Meadowvale Contact : Glenna Mitchell, 905-858-2424 2501 Argentia Road, Mississauga, ON, L5N 4G8 E-mail : info@fourpointsmeadowvale.com Fax : 905-821-9821 Web : www.fourpointsmeadowvale.com Description : Stylish, full service hotel with 205 renovated guestrooms.

Meeting space for 10 to 100 people, including state-of-the-art boardrooms and traditional meeting rooms. Close to Pearson International Airport.

Capacity : Reception-130 Banquet-110 Classroom-100 Theatre-130 Glenerin Inn Contact : Heather Howkins, 905-828-6103 x. 101 1695 The Collegeway, Mississauga, ON, L5L 3S7 E-mail : h.howkins@glenerininn.com Fax : 905-828-0891 Web : www.glenerininn.com Description : All conference rooms have expansive windows that open onto surrounding woods and gardens, creating a relaxed environment for sharing ideas. Old World ambiance combined with exceptional hospitality.

Capacity : Reception-130 Banquet-120 Classroom-80 Theatre-110

4

1,600

8’

X

X

—

2

1,300

9’

—

X

—

4

2,350

12’

—

X

X

40

9,120

14’

X

X$

X

21

3,024

11’

X

X

X

11

1,600

10’

X

X

Door Access

6

1,700

—

X

X

Door Access

WHEN IN DOUBT, “WHAT’S 34

Loading dock

ASK YOURSELF:

THE GOOD BUSINESS REASON FOR DOING THIS?” THE

PLANNER

May-June ’09

About 905 airports

BY JYL ASHTON CUNNINGHAM, CMP isitors to the 905 region arriving by air will find the process reasonably straightforward, with three airports that can accommodate above General Aviation Aircraft (maximum 15 passengers).

Toronto’s Pearson International is Canada’s principal airport, ranking among the top 30 world airports in terms of air lifts. An extensive list of scheduled and charter flights fly into Pearson with non-stop and same-plane service to over 180 cities around the world. Toronto is considered a hub airport for scheduled flights to major vacation destinations, with connections from Montréal, Halifax, Calgary, Edmonton and Vancouver to sunnier climates.

Over 70 airlines operate out of Toronto Pearson, either through direct flights or as a codeshare with other air carriers.

When visiting the United States from Canada, customs are cleared prior to boarding the plane, saving time at the final destination.

The LINK Train offers free transportation between Terminal 1, Terminal 3 and the Sheraton Gateway Hotel.

It also provides access to the Reduced Rate Parking Lot at Viscount Station and the employee parking lot. The train runs 24 hours a day, seven days a week, and is wheelchair accessible. Currently the Link Train is currently out of service – although it only just seems to have gone into service – for extensive maintenance until mid-2009.

V

A MOTORCOACH FOR GROUPS IS RECOMMENDED Unlike most major international airports and Vancouver Airport, Pearson still has no direct rail or subway service to downtown or Mississauga, although plans have been on the books for many years. The only way to get to neighbouring cities and towns from Pearson is by bus or by cab. Buses operate between Yorkdale (Richmond Hill to the north) and Kipling (about 20 minutes west of downtown Toronto) as well as directly into downtown Toronto by Pacific Western.

The GO bus service runs express between Pearson Airport and downtown Hamilton.

When bringing large groups in, private motorcoach hire is recommended. Cab service between Pearson and Oakville/Burlington to the west and Markham to the east, costs around $70 one way.

Niagara Airbus is a reasonably cost effective way to get from Southern Ontario through to Pearson, although many residents of that area are now opting more frequently for the 905’s up-and-coming airport, Hamilton International (www.flyhi.ca).

CONTINUED

ON PAGE

50

Hotels

Hilton Garden Inn Toronto Mississauga Contact : Anthony Stephens, 905-890-9110, 866-670-3064 100 Traders Boulevard East, Mississauga, ON, L4Z 2H7 E-mail : anthony.stephens@hilton.com Fax : 905-890-9050 Web : www.hiltongardeninn.com Description : Located at Hurontario Street and Highway 401, easily accessible to many attractions. Bright meeting rooms offer a relaxed atmosphere.

Capacity : Reception-120 Banquet-100 Classroom-80 Theatre-120 Hilton Toronto Airport Contact : Nicole Desjardins, CMP, 905-678-5424 5875 Airport Road, Mississauga, ON, L4V 1N1 E-mail : nicoledesjardins.young@hilton.com Fax : 905-677-5073 Web : www.toronto-apt.hilton.com Description : Just four minutes by free shuttle from Pearson International Airport to the contemporary Hilton Toronto Airport hotel. Relax in the restaurant or work out in the pool or fitness center.

Capacity : Reception-900 Banquet-600 Classroom-500 Theatre-900 Holiday Inn Mississauga Toronto West Contact : Miranda Phillips, 905-890-5700 100 Britannia Road East, Mississauga, ON, L4Z 2G1 E-mail : mphillips@whg.com Fax : 905-568-0868 Web : www.hitorontowest.ca Description : Centrally located in Mississauga’s Heartland Business District, the Holiday Inn Toronto West is a meeting specialist. Ideal for conferences, small meetings or social events.

Capacity : Reception-100 Banquet-80 Classroom-50 Theatre-100 Holiday Inn Toronto Mississauga Contact : Cheryl Damm, 905-855-2000 2125 North Sheridan Way, Mississauga, ON, L5K 1A3 E-mail : holidayinnsales@norsham.com Fax : 905-855-1433 Web : www.ichotelsgroup.com Description : Enjoy the Washington/Ottawa Room, tastefully decorated and with ample natural lighting for large functions or divide the room into two smaller rooms for a more personalized event. Big windows and walk-out.

Capacity : Reception-100 Banquet-80 Classroom-50 Theatre-100 Monte Carlo Inn Airports Suites Contact : Irfan Khalid, 905-564-8500, 800-363-6400 5 Derry Road, Mississauga, ON, L5T 2H8 E-mail : airport@montecarloinns.com Fax : 905-564-8400 Web : www.montecarloinns.com Description : Recently expanded to accommodate larger meetings and events. Elegant function rooms with an eye for detail offer planners a variety of functional space.

Capacity : Reception-120 Banquet-100 Classroom-80 Theatre-120 Novotel Toronto Mississauga Centre Contact : Franca Heldson, 905-803-6735 3670 Hurontario Street, Mississauga, ON, L5B 1P3 E-mail : franca.heldson@accor.com Fax : 905-896-4029 Web : www.novotel-toronto-mississauga.com Description : Novotel is one of the largest hotels in the heart of Mississauga, with over 11,000 square feet of meeting space. Has all of the amenities of a downtown property near Pearson International Airport.

Capacity : Reception-400 Banquet-280 Classroom-280 Theatre-400 Sheraton Gateway Hotel Contact : Jill E. Crawford Christie, CMP, 905-405-2004 PO Box 3000, Toronto Internation Airport, Mississauga, ON, L5P 1C4 E-mail : jill.crawford@sheraton.com Fax : 905-405-4933 Web : www.starwoodhotels.com/sheraton/torontoairport Description : Sheraton Gateway Hotel in Toronto International Airport is the only hotel located in Toronto’s Pearson International Airport. Flexible function space, ideal for welcome receptions and corporate meetings.

Capacity : Reception-300 Banquet-220 Classroom-200 Theatre-300

A RECENT STUDY

Loading dock

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information

4

1,300

10’

X

X

Door Access

26

10,000

18’

X

X$

X

3

1,206

10’

X

X

Door Access

6

1,200

9’

X

X

Door Access

5

—

—

X

X

Door Access

10

4,332

14’

X

X

X

24

16,000

—

—

X$

Door Access

FOUND PEOPLE WHO SHADED PRINTED SHAPES

ON PAPER WHILE LISTENING TO A MONOTONOUS RECORDING RECALLED

29

PERCENT MORE INFORMATION THAN THOSE IN A GROUP WHO JUST TOOK NOTES. 36

THE

PLANNER

May-June ’09

Hotels

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information

Waterside Inn, The Contact : Carla Olivier, 905-891-5661 15 Stavebank Road South, Mississauga, ON, L5G 2T2 E-mail : colivier@watersideinn.ca Fax : 905-891-6349 Web : www.watersideinn.ca Description : In the heart of Port Credit, one of Mississauga's oldest and most affluent areas, overlooking the harbour. Only 20 minutes to Pearson International Airport and to downtown Toronto.

Capacity : Reception-450 Banquet-300 Classroom-300 Theatre-450 Doubletree Fallsview Resort & Spa by Hilton Contact : Robert Orsini, 905-358-3817, 800-730-8609 6039 Fallsview Boulevard, Niagara Falls, ON, L2G 3V6 E-mail : sales@niagarafallsdoubletree.com Fax : 905-358-3680 Web : www.niagarafallsdoubletree.com Description : Full-service resort hotel and a AAA/CAA Four-Diamond award recipient. Unique relaxed Grand Lodge atmosphere. Ten event rooms with a capacity of 295 guests.

Capacity : Reception-296 Banquet-296 Classroom-225 Theatre-400 Embassy Suites Hotel Contact : Yvonne Caldaroni, 905-356-3600, 800-420-6980 6700 Fallsview Boulevard, Niagara Falls, ON, L2G 3W6 E-mail : sales@embassysuitesniagara.com Fax : 905-356-0472 Web : www.embassysuitesniagara.com Description : Towering 42 storeys above Niagara Falls, the Embassy Suites Hotel Niagara Falls-Fallsview is a perfect location for any meeting, banquet or retreat. Offering over 10,500 sq. ft. of flexible meeting space.

Capacity : Reception-350 Banquet-270 Classroom-240 Theatre-320 Fallsview Casino Resort Contact : Jeff Dixon, 905-371-7545, 888-222-3353 6380 Fallsview Boulevard, Niagara Falls, ON, L2G 7X5 E-mail : ConventionSales@FallsviewCasinoResort.com Fax : N/A Web : www.FallsviewCasinoResort.com Description : This unique venue offers everything needed for a successful, stimulating and special conference for 15 or 1,500 guests is available at Fallsview Casino Resort.

Capacity : Reception-2500 Banquet-1250 Classroom-1500 Theatre-2500 Great Wolf Lodge Contact : Eric Proskurnicki, 905-354-4888, 888-878-1818 3950 Victoria Avenue, Niagara Falls, ON, L2E 7M8 E-mail : proskurnicki@ripleys.com Fax : 905-354-5588 Web : www.greatwolf.com Description : For office meetings or national conferences. Featuring complimentary team building activities, spa escapes, diverse meeting and banquet space. Auditorium capacity of 92.

Capacity : Reception-200 Banquet-170 Classroom-150 Theatre-260 Hilton Niagara Falls Contact : Mary Ann Quait, 905-353-7124 6361 Fallsview Boulevard, Niagara Falls, ON, L2G 3V9 E-mail : mary_ann_quait@hilton.com Fax : 905-374-6707 Web : www.niagarafalls.hilton.com Description : Overlooking the American and Canadian Falls, directly connected to the Niagara Fallsview Casino Resort and with more than 12,000 sq. ft. of meeting space, including a large 5,376 sq. ft. ballroom.

Capacity : Reception-625 Banquet-450 Classroom-450 Theatre-625 Marriott Niagara Falls Fallsview Hotel & Spa Contact : Mike Sommise, 905-357-7300, 888-875-4477 6740 Fallsview Boulevard, Niagara Falls, ON, L2G 3W6 E-mail : sales@niagarafallsmarriott.com Fax : 905-358-4026 Web : www.niagarafallsmarriott.com Description : Inspire groups with a spectacular view and award-winning hospitality. Featuring more than 10,000 sq. ft. of meeting and banquet space, luxurious accommodations and creative budget selections.

Capacity : Reception-400 Banquet-330 Classroom-270 Theatre-320

Loading dock

6

6,320

25’

X

X

Door Access

8

4,429

14’

X

X$

X

12

5,324

9’

—

X$

X

8

28,025

17’

X

X$

X

6

2,160

8’

X

X

X

9

5,500

—

X

X$

Door Access

9

4,500

10’

X

X$

Door Access

LEGEND : – , N/A = Not available or no information available $ = Pay service X = Available 38

THE

PLANNER

May-June ’09

Hotels

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Sheraton Fallsview Hotel & Conference Centre Contact : Cheryl Durney, 905-374-1077, 800-267-8439 6755 Fallsview Boulevard, Niagara Falls, ON, L2G 3W7 E-mail : sales@fallsview.com Fax : 905-374-6224 Web : fallsview.com Description : Rising 32 stories above the Falls, this 402 room, FourDiamond Fallsview hotel offers 32,000 sq. ft. of meeting space and an expert conference service team. Near the Casino and major attractions.

Capacity : Reception-1400 Banquet-700 Classroom-450 Theatre-1000 Sheraton On The Falls Contact : Anna DiCienzo, 905-374-4445 Box 1012, 5875 Falls Avenue, Niagara Falls, ON, L2E 6W7 E-mail : annad@niagarafallshotel.com Fax : 905-374-9606 Web : www.niagarafallshotels.com Description : Cornerstone of the 20-acre Falls Avenue Entertainment Complex, this venue is located within steps of Niagara Falls in the heart of Niagara's premier Fallsview district.

Capacity : Reception-2300 Banquet-1500 Classroom-1300 Theatre-1500 Château des Charmes Contact : Robin Jackson, 905-262-4219 x. 27 1025 York Road, Niagara-on-the-Lake, ON, L0S 1P0 E-mail : robinj@chateaudescharmes.com Fax : 905-262-5548 Web : www.chateaudescharmes.com Description : Elegrant and intimate spaces for small or large events, both indoor and outdoors under a semi-permanent tent with interlocking floor.

Custom events. Wine education. Teambuilding activities available.

Capacity : Reception-700 Banquet-700 Classroom-60 Theatre-300 Hilton Garden Inn Niagara-on-the-Lake Contact : Natalie Stephenson, 905-984-4200, 866-777-9877 500 York Road, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : natalie.stephenson@hilton.com Fax : 905-984-4364 Web : www.niagaraonthelake.stayhgi.com Description : Beautiful and flexible meeting space in the heart of wine country. Direct access to the outdoors, offering a splendid opportunity for meetings in an open-air setting.

Capacity : Reception-250 Banquet-200 Classroom-140 Theatre-250 Pillar and Post (Vintage Inns) Contact : Sales Office, 905-468-2123, 866-669-5566 48 John Street, PO Box 1011, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : sales@vintage-hotels.com Fax : 905-468-8646 Web : www.vintage-hotels.com Description : The Pillar and Post's 100 Fountain Spa is an escape to relaxation and tranquility. The recent extensive renovation into a 13,000 square foot spa has resulted in a wider offering of services.

Capacity : Reception-100 Banquet-80 Classroom-60 Theatre-90 Prince of Wales (Vintage Inns) Contact : Sales Office, 905-468-2195, 866-669-5566 6 Picton Street, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : sales@vintage-hotels.com Fax : 905-468-8646 Web : www.vintage-hotels.com Description : Located in the heart of Niagara-on-the-Lake, the Prince of Wales is an oasis of Victorian elegance filled with 21st century comforts.

The hotel was named in honour of the future George V’s royal visit in 1901.

Capacity : Reception-250 Banquet-216 Classroom-100 Theatre-250 Queen’s Landing (Vintage Inns) Contact : Sales Office, 905-468-2195, 866-669-5566 155 Byron Street, Box 1180, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : sales@vintage-hotels.com Fax : 905-468-8646 Web : www.vintageinns.com Description : This spectacular Georgian-style mansion on the banks of the Niagara River is perfect for everything from family vacations to high-level corporate gatherings.

Capacity : Reception-400 Banquet-300 Classroom-250 Theatre-420

May-June ’09

THE

Loading dock

25

8,470

14’6”

X

X$

X

35

14,190

—

X

X$

X

4

1,500

12’

—

X

Door access

4

3,080

12’

X

X

Door Access

4

1,519

—

—

X

X

10

2,926

—

—

X

X

19

4,756

10’

X

X

X

PLANNER

39

Hotels

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information

White Oaks Conference Resort & Spa Contact : Tom Price, 905-704-5676 253 Taylor Road, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : tprice@whiteoaksresort.com Fax : 905-704-5616 Web : www.whiteoaksresort.com Description : Canada's only Resort Hotel and Spa to be recognized as a member of the very prestigious International Association of Conference Centers (IACC). Auditorium capacity of 150 with a data port at every seat.

Capacity : Reception-750 Banquet-580 Classroom-450 Theatre-825 Holiday Inn Select Hotel and Suites Oakville & Bronte Contact : Johanna Redmond, 905-847-1000, 800-880-3188 2525 Wyecroft Road, Oakville, ON, L6L 6P8 E-mail : whg7201s@whg.com Fax : 905-847-0032 Web : www.hioakvillebronte.ca Description : Located halfway between Toronto and Niagara Falls. Offering over 7,000 sq. ft. of meeting space and situated adjacent to the Oakville Conference Centre with an additional 20,000 sq. ft. meeting space.

Capacity : Reception-300 Banquet-200 Classroom-80 Theatre-140 Monte Carlo Inn Oakville Suites Contact : Jose Altuna, 905-849-9500, 877-849-9500 374 South Service Road East, Oakville, ON, L6J 2X6 E-mail : jaltuna@montecarloinns.com Fax : 905-849-6405 Web : www.montecarloinns.com Description : Close to Oakville’s beautiful waterfront, it has well-appointed rooms and great food. Elegance, style and hospitality are the trademarks of this interesting venue.

Capacity : Reception-75 Banquet-75 Classroom-50 Theatre-100 Sheraton Parkway Toronto North Hotel Contact : Monique Dennison, 905-882-3101, 800-668-0101 600 Highway 7 East, Richmond Hill, ON, L4B 1B2 E-mail : sales@sheratonparkway.com Fax : 905-882-3100 Web : www.sheratonparkway.com Description : The hotel has 30,000 sq. ft. of function space, a recent $10 million renovation and is just off of Highway 404 north of Highway 401.

Flexible and elegant meeting space, ideally suited to many events.

Capacity : Reception-1500 Banquet-1000 Classroom-600 Theatre-1200 Four Points By Sheraton St Catharines Niagara Suites Contact : Cheryl Durney, 905-984-8484, 877-848-3782 3530 Schmon Parkway, St. Catharines, ON, L2V 4Y6 E-mail : cheryl.durney@fourpointsstcatharines.com Fax : 905-984-6691 Web : www.fourpoints.com/stcatharines Description : In the heart of the Niagara Region, surrounded by world class wineries and renowned golf courses. The only all-suites Four Points by Sheraton with 11,000 sq. ft. of function space with natural light.

Capacity : Reception-500 Banquet-250 Classroom-180 Theatre-400 Quality Hotel Parkway Convention Centre Contact : Anne Marie Nitsopoulos, 905-688-2324, 877-688-2324 327 Ontario St, St Catharines, ON, L2R 5L3 E-mail : amn@stcatherines.holiday-inn.com Fax : 905-684-6432 Web : www.heartofniagarahotels.com Description : State of the art audio-visual equipment and multi-use staging, all mobile and customizable. Also has 4,000 sq. ft. of fully-enclosed, picturesque glass atrium surrounding rooms, perfect for beverage service.

Capacity : Reception-2000 Banquet-900 Classroom-N/A Theatre-2000 Hilton Garden Inn Vaughan Contact : Alexis Edgar, 905-660-4700, 888-269-4115 3201 Highway 7 West, Vaughan, ON, L4K 5Z7 E-mail : alexis.edgar@hilton.com Fax : 905-660-4300 Web : www.torontovaughan.stayhgi.com Description : Has state-of-the-art light and sound. Located next to great teambuilding attractions, and is close to the major highways and Pearson International Airport.

Capacity : Reception-700 Banquet-600 Classroom-325 Theatre-800

IT IS NOT

Loading dock

27

6,042

16’

X

X

X

10

2,900

12’

X

X

Door Access

4

1,300

8’

X

X

Door Access

30

10,030

16’6”

X

X

X

10

3,350

12’

—

X

X

14

17,000

8’ – 12’9”

X

X

X

7

8,000

20’

—

X

—

LIFE AND WEALTH AND POWER THAT ENSLAVE MEN,

BUT THE CLEAVING TO LIFE AND WEALTH AND POWER.

BUDDHA 40

THE

PLANNER

May-June ’09

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Ancaster Old Mill Contact : Ron Ciancone, 905-648-1827 548 Old Dundas Road, Ancaster, ON, L9G 3J4 E-mail : info@ancasteroldmill.com Fax : 905-648-1098 Web : www.ancasteroldmill.com Description : Offering a relaxed country setting within close proximity to the city. As an added feature, walking trails are available through the woods for attendees to use for a revitalizing break.

Capacity : Reception-250 Banquet-250 Classroom-120 Theatre-225 Lionhead Golf and Country Club Contact : John Dickie, 905-455-8400 8525 Mississauga Road, Brampton, ON, L6Y 0C1 E-mail : sales@kaneffgolf.com Fax : 905-455-5815 Web : www.golflionhead.com Description : Two top-ranked, award-winning courses, the Legends and its sister, the Masters. Their clubhouse and all of its amenities are ideal for corporate events, banquets, seminars and private functions.

Capacity : Reception-500 Banquet-400 Classroom-N/A Theatre-500 Pearson Convention Centre Contact : Silvana DiMatteo, 905-494-0444 2638 Steeles Avenue East, Brampton, ON, L6T 3L7 E-mail : silvana@pearsonconventioncentre.com Fax : 905-494-0344 Web : www.pearsonconventioncenter.com Description : Fully equipped with state-of-the art-technology, this venue also offers flexible meeting and event spaces. Close to all major highways and local attractions.

Capacity : Reception-2363 Banquet-1883 Classroom-1020 Theatre-2529 Speranza Banquet Hall Ltd Contact : Sevelino Carnevale, 905-793-3458 510 Deerhurst Drive, # A, Brampton, ON, L6T 5H9 E-mail : info@speranzahall.ca Fax : 905-793-9301 Web : www.speranzahall.ca Description : Each of the three enchanting ballrooms creates an elegant and warm ambiance featuring beautiful European chandeliers, marble dance floors and Roman-inspired architecture and artwork.

Capacity : Reception-2000 Banquet-2000 Classroom-1000 Theatre-2000 Atrium Conference Centre & Restaurants Contact : Julie Thompson, 905-319-0499 5420 North Service Road, Burlington, ON, L7L6C7 E-mail : info@atriumconferencecentre.com Fax : 905-319-1266 Web : www.atriumconferencecentre.com Description : From elegant gala affairs to racy fundraisers, banquets guaranteed to be the highlight of any conference. Unique style of French service.

Capacity : Reception-450 Banquet-380 Classroom- N/A Theatre-300 Burlington Art Centre Contact : Ian Ross, 905-632-7796 x. 306 1333 Lakeshore Road, Burlington, ON, L7S 1A9 E-mail : info@BurlingtonArtCentre.on.ca Fax : 905-632-0278 Web : www.burlingtonartcentre.on.ca Description : Beautiful open plan and adaptable space adjacent to Lake Ontario and the Boardwalk make this a uique venue. Exhibits can be integrated into events.

Capacity : Reception-200 Banquet-180 Classroom-80 Theatre-200 Burlington Convention Centre Contact : Luis Azevedo, 905-319-0319 1120 Burloak Drive, Burlington, ON, L7L 6P8 E-mail : luis@burlingtonconventioncentre.ca Fax : 905-319-3989 Web : www.burlingtonconventioncentre.com Description : An incomparable combination of contemporary elegance and state-of-the art technology backed by a spirit of first-class hospitality, gourmet cuisine and French-style service.

Capacity : Reception-1800 Banquet-700 Classroom-1200 Theatre-1500

May-June ’09

THE

Loading dock

6

3,600

12’

X

X

Door access

13

2,450

25’

X

X

X

10

24,485

—

X

X

X

3

—

—

X

X

X

3

5,165

15’

—

X

X

6

—

25’

X

X$

Door access

5

12,300

18’

—

X

X

PLANNER

41

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Royal Botanical Gardens Contact : Pamela Bowen, 905-527-1158 641 Cape Avenue, Burlington, ON, L7L 4M5 E-mail : rentals@rbg.ca Fax : 905-577-0375 Web : www.rbg.ca Description : Host indoor and outdoors functions in one of southern Ontario’s most idyllic settings in a year-round facility. Several garden options are available during the summer months.

Capacity : Reception-450 Banquet-450 Classroom-300 Theatre-450 Spencers Contact : Leanne Ciancone, 905-633-7497 1340 Lakeshore Road, Burlington, ON, L7S 1B1 E-mail : leanne@spencersatthewaterfront.com Fax : 905-633-4816 Web : www.spencersatthewaterfront.com Description : Panoramic views of Burlington Bay and Lake Ontario.

Weather-friendly 125-seat patio overlooks a summer pond and winter ice rink. Floor-to-ceiling windows throughout. Relaxing interior décor.

Capacity : Reception-100 Banquet-100 Classroom- N/A Theatre- N/A Springer House Contact : Victor Petrovski, 905-335-5453 2373 Dundas Street, Burlington, ON, L7R 3X4 E-mail : oldspringerhouse@yahoo.com Fax : 905-335-0773 Web : www.springerhouse.com Description : Discover new world comfort amid the splendour and serenity of old world charm. 1835 Georgian style home on wooded five-acre lot.

Includes ponds, scenic walks and a great view of the Niagara Escarpment.

Capacity : Reception-150 Banquet-100 Classroom-80 Theatre-100 Royal Ambassador Event Centre Contact : Stella Seminara, 905-584-6868 15430 Innis Lake Road, Caledon, ON, L7C 2Z1 E-mail : stella@royalambassador.ca Fax : 905-584-0101 Web : www.royalambassador.ca Description : Less than 30 minutes from Toronto, The Royal Ambassador is a beautifully-appointed facility set within the most tranquil surroundings.

Offers beautiful lake views.

Capacity : Reception-550 Banquet-530 Classroom-300 Theatre-950 Venetian Banquet and Hospitality Centre Contact : Mary Mete, 905-660-1110 219 Romina Drive, Concord, ON, L4K 4V3 E-mail : marym@thevenetian.ca Fax : 905-660-1113 Web : www.thevenetian.ca Description : Artistically-designed function space with interesting architectural features. Expandable meeting/banquet room to accommodate all group sizes. Close to Pearson International Airport and major highways.

Capacity : Reception-1200 Banquet-800 Classroom-600 Theatre-800 Copetown Woods Golf Club Contact : Nicky Noel, 905-627-9268 x. 24, 877-267-3696 1430 Concession 2 West, Copetown, ON, L0R 1J0 E-mail : nnoel@copetownwoods.com Fax : 905-627-8815 Web : www.copetownwoods.com Description : This championship golf course and premiere facility is available to cater to all events. Experience the old school charm of a Victorian clubhouse with modern amenities.

Capacity : Reception-200 Banquet-200 Classroom-150 Theatre-150 Casablanca Winery Inn Contact : Lori Alexander, 905-309-7171 4 Windward Drive, Grimsby, ON, L3M 4E8 E-mail : lori.alexander@casablancawineryinn.com Fax : 905-309-2327 Web : www.casablancawineryinn.com Description : Offering 9,000 sq. ft. of conference and meeting space, private dining rooms, ballrooms and a chapel. Abilility to accommodate groups from 2 people to 300.

Capacity : Reception-400 Banquet-300 Classroom-170 Theatre-400

Loading dock

3

—

—

X

X$

—

1

—

—

—

X$

Door access

1

1,500

10’

X

X

X

7

7,770

16’6”

X

X

X

4

—

—

X

X

X

4

2,500

14’

—

X

X

9

4,644

—

X

X

X

LEGEND : – , N/A = Not available or no information available $ = Pay service X = Available 42

THE

PLANNER

May-June ’09

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Art Gallery of Hamilton Contact : Annette Paiement, 905-527-6610 123 King Street West, Hamilton, ON, L8P 4S8 E-mail : annette@artgalleryofhamilton.com Fax : 905-577-6940 Web : www.artgalleryofhamilton.com Description : Beautiful surroundings and excellent facilities. Offering planners plenty of flexibility for client to choose their own vendors and suppliers.

Capacity : Reception-235 Banquet-200 Classroom-100 Theatre-235 Carmen’s Banquet Hall Contact : Justin Mencfeld, 905-383-4100 1520 Stonechurch Road East, Hamilton, ON, L8W 3P9 E-mail : info@carmens.com Fax : 905-574-1480 Web : www.carmens.com Description : Luxurious state of the art and award-winning venue. Complete décor selection with chair covers, centrepieces and more. Executive chef Martin Kaneve prepares tantalizing cuisine.

Capacity : Reception-1350 Banquet-1150 Classroom-800 Theatre-1600 Copps Coliseum Contact : Sal Farrauto, 905-546-3077 101 York Boulevard, Hamilton, ON, L8R 3L4 E-mail : Sal.Farrauto@hamilton.ca Fax : 905-522-3380 Web : www.hecfi.ca Description : Designed to accommodate a wide variety of events from entertainment, sports, trade shows, conventions, filming, and so on.

Visit www.coppscoliseum.com for specifications.

Capacity : Reception-3000 Banquet-2000 Classroom-2000 Theatre-3000 Hamilton Convention Centre Contact : Sal Farrauto, 905-546-3077 1 Summers Lane, Hamilton, ON, L8P 4Y2 E-mail : Sal.Farrauto@hamilton.ca Fax : 905-522-3380 Web : www.hecfi.ca Description : Total exhibition space of 40,000 sq. ft. Excellent location in the heart of Hamilton, close to Hamilton International Airport. Beautiful, selfcontained facility with adjacent hotels. Auditorium capacity of 2,250.

Capacity : Reception-1350 Banquet-1350 Classroom-1350 Theatre-1541 Liuna Station Banquet Centre Contact : Vico Rosatone, 905-525-2410 360 James Street North, Hamilton, ON, L8L 1H5 E-mail : corporatesales@liunastation.com Fax : 905-525-4013 Web : www.liunastation.com Description : Incredible Art Deco statues and paintings, Italian marble floors and ornate ceilings offer just a taste of the extraordinary detail that makes LIUNA Station unique.

Capacity : Reception-800 Banquet-800 Classroom-500 Theatre-800 Olympia Catering and Banquet Centre Contact : Mary Sinichko, 905-312-6951 1162 Barton Street East, Hamilton, ON, L8H 2V6 E-mail : info@olympia banquets.ca Fax : 905-312-9963 Web : www.olympiabanquets.ca Description : This venue provides full red carpet service by polished and highly-trained staff. A beautifully-renovated property providing all the required services in-house.

Capacity : Reception-500 Banquet-400 Classroom-300 Theatre-550 Renaissance Catering & Special Events Centre Contact : Dominic De Angelis, 905-560-2500 2289 Barton Street East, Hamilton, ON, L8E 2W8 E-mail : info@renaissancehall.com Fax : 905-560-7155 Web : www.renaissancehall.com Description : Conveniently located between Toronto and Niagara just minutes from the QEW and the new Red Hill Parkway. Three ballrooms and over 12,000 sq. ft. of space. Renaissance is an accessible one-level facility.

Capacity : Reception-500 Banquet-380 Classroom-340 Theatre-600

May-June ’09

THE

Loading dock

4

3,260

40’

X

X$

X

5

14,500

26’

X

X

X

4

117,000

65’

X

X$

X

18

19,662

25’

X

X

X

3

—

—

X

X

X

2

4,200

18’

X

X

X

3

6,000

14’

X

X

Door access

PLANNER

43

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Kingbridge Conference Centre & Institute Contact : Kristen Babrociak, 905-833-3086 12750 Jane Street, King City, ON, L7B 1A3 E-mail : sales@kingbridgecentre.com Fax : 905-833-0762 Web : www.kingbridgecentre.com Description : Located minutes north of Toronto on 114 rolling acres, an IACC property designed especially for conferencing. Beautiful, creative meeting space and gardens.

Capacity : Reception-350 Banquet-200 Classroom-140 Theatre-350 Doctor's House, The Contact : Marion D'Eathe, 905-893-1615 21 Nashville Road, Kleinburg, ON, L0J 1C0 E-mail : info@thedoctorshouse.ca Fax : Web : www.thedoctorshouse.ca Description : Dating from 1867, this outstanding house has undergone extensive renovations and additions over the years. Facilities include beautiful gardens and a wedding chapel.

Capacity : Reception-140 Banquet-200 Classroom- N/A Theatre- N/A Angus Glen Golf Club And Conference Centre Contact : Chantal Headrick, 905-887-0090 x. 251 10080 Kennedy Road, Markham, ON, L6C 1N9 E-mail : cheadrick@angusglen.com Fax : 905-887-9424 Web : www.angusglen.com Description : This venue features some of the most beautiful event rooms in the 905 region. The Great Hall features stained glass ceiling lighting and vaulted ceilings.

Capacity : Reception-1200 Banquet-500 Classroom-400 Theatre-600 Markham Museum Contact : Visitor Services, 905-294-4576 9350 Highway 48, Markham, ON, L3P 3J3 E-mail : museuminfo@markham.ca Fax : 905-294-1608 Web : www.markhammuseum.ca Description : Markham Museum offers a variety of rental amenities to make each event a special occasion. Offering an option of indoor and outdoor space, in a fun and interesting environment.

Capacity : Reception-500 Banquet-500 Classroom-500 Theatre-500 Air Combat Zone Contact : Steve Bigg, 905-602-4775 5170 Dixie Road, Suite 101, Mississauga, ON, L4W 1E3 E-mail : sbigg@aircombatzone.com Fax : 905-602-5501 Web : www.aircombatzone.com Description : Incredibly realistic flight simulators and pre-mission training combine with their versatile meeting and catering facilities to make them the high-octane fighter pilot experience venue.

Capacity : Reception-60 Banquet-28 Classroom-20 Theatre-20 International Centre Contact : Leslie Bruce, 905-677-6131 x. 106, 800-567-1199 6900 Airport Road, Mississauga, ON, L4V 1E8 E-mail : info@internationalcentre.com Fax : 905-677-3089 Web : www.internationalcentre.com Description : A 500,000 square foot Trade and Consumer Show facility, Conference Centre including a 17,000 sq. ft. ballroom that is divisible into eight separate sections.

Capacity : Reception-3700 Banquet-1700 Classroom-1200 Theatre-2500 Living Arts Centre Contact : Anne Parker, 905-306-6015 4141 Living Arts Drive, Mississauga, ON, L5B 4B8 E-mail : anne.parker@livingarts.on.ca Fax : 905-306-6120 Web : www.livingartscentre.ca Description : Conveniently located minutes form Pearson International Airport, this multi-purpose venue offers 210,000 sq.ft. of theatre, meeting room and exhibit space. Complimentary underground parking is available.

Capacity : Reception-500 Banquet-370 Classroom-N/A Theatre-500

44

THE

Loading dock

44

3,329

10’

X

X

X

5

1,100

12’

—

X

X

8

—

50’

X

X

Door access

1

4,800

10’ – 20’

—

X

X

1

476

10’

X

X

X

30

100,000

23’ – 35’

X

X

X

22

7,220

—

X

X

X

PLANNER

May-June ’09

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Mississauga Convention Centre Contact : Cliff Silveira, 905-564-1920 75 Derry Road West, Mississauga, ON, L5W 1G3 E-mail : cliff@mississaugaconvention.com Fax : 905-564-2399 Web : www.mississaugaconvention.com Description : Over 30,000 sq.ft of meeting and exhibit space, decorated with elegance and luxury. As well, the facility has ground level flooring, direct entry loading docks and is completely pillar and obstruction free.

Capacity : Reception-2500 Banquet-2080 Classroom-1090 Theatre-2630 Mississauga Grand Banquet Contact : Sam Stratigeas, 905-501-0043 35 Brunel Road, Mississauga, ON, L4Z 3E8 E-mail : sales@mississaugagrand.com Fax : 905-501-0310 Web : www.mississaugagrand.com Description : Very convenient location at Hurontario and Highway 401.

Parking for 600 cars, within walking distance of three major hotels. Less than 10 minutes from Pearson International Airport.

Capacity : Reception-600 Banquet-500 Classroom-200 Theatre-800 Old Barber House Restaurant Contact : Victor Petrovski, 905-858-7570 5155 Mississauga Road, Mississauga, ON, L5M 2L9 E-mail : oldbarberhouse@yahoo.com Fax : Web : www.oldbarberhouse.com Description : Established in 1984 by the owner’s father, the same rich family tradition continues. A private meeting room is available and can accommodate 10 to 150 guests.

Capacity : Reception-200 Banquet-150 Classroom-100 Theatre-200 Pavilion Royale Contact : Tamara Schultz, 905-624-4009 5165 Dixie Road, Mississauga, ON, L4W 4G1 E-mail : tamaras@dynamichospitality.com Fax : 905-624-4931 Web : www.pavilionroyale.com Description : Pavilion Royale is a magnificent reception facility boasting two newly-redesigned ballrooms and elegantly appointed with panoramic windows in a luxurious décor.

Capacity : Reception-650 Banquet-650 Classroom-250 Theatre-600 Playdium Contact : Pamela Kerr, 905-273-4810 x. 294 99 Rathburn Road West, Mississauga, ON, L5B 4C1 E-mail : pkerr@playdium.com Fax : 905-273-4222 Web : www.playdium.com Description : Experience the ultimate adventure at Playdium. Live out your fantasies on a variety of arcade games, redemption games, batting cages, go-karts, mini golf. A fully-licensed restaurant is available on the premises.

Capacity : Reception-300 Banquet-300 Classroom-300 Theatre-300 Red Rose Convention Centre Contact : Rui Dias, 905-565-6650 1233 Derry Road East, Mississauga, ON, L5T 1B6 E-mail : rui@redroseconventioncentre.com Fax : 905-362-0441 Web : www.redroseconventioncentre.com Description : Exquisite design and décor combined with state-of-the-art technology and an unwavering commitment to high quality and excellence make this venue a must-see for planners.

Capacity : Reception-1800 Banquet-1200 Classroom-700 Theatre-1800 Canadian Warplane Heritage Museum Contact : Cathy McServney, 905-679-4183 9280 Airport Road, Mount Hope, ON, L0R 1W0 E-mail : catering@warplane.com Fax : 905-679-4186 Web : www.warplane.com Description : The experience begins the moment you arrive at this fabulous museum facility. Imagine holding a corporate event with vintage aircraft as your backdrop!

Capacity : Reception-1400 Banquet-1400 Classroom-1400 Theatre-1400

May-June ’09

THE

Loading dock

6

255,000

20’

X

X

X

3

14,000

17’

X

X

X

1

1,800

16’

X

X

X

2

—

—

X

X

Door access

3

7,000

20’

—

X

X

5

12,655

—

X

X

X

1

30,000

25’6”

—

X

Door access

PLANNER

45

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Casa Mia Ristorante Contact : Domenic Mollica, 905-356-5410 3518 Portage Road, Niagara Falls, ON, L2J 2K4 E-mail : dominic1@bellnet.ca Fax : 905-356-5419 Web : www.casamiaristorante.com Description : Sleek urban trattoria and delicious Italian cuisine.

Complimentary shuttle service to and from Niagara Falls hotels and casinos make this well-located restaurant a good potential venue for planners.

Capacity : Reception-150 Banquet-100 Classroom-20 Theatre-40 Dragonfly Nightclub Contact : Jeff Wojcik, 905-356-4691 6380 Fallsview Bould, Concourse Level Niagara Falls, ON, L2G 7X5 E-mail : jeff@ink-00.com Fax : 905-356-4692 Web : www.dragonflynightclub.com Description : Classic Asian decor with the latest in lavish entertainment amenities, effortlessly combining refinement and revelry. Dragonfly is one of the newest and brightest gems in the crown of Niagara’s nightlife.

Capacity : Reception-800 Banquet-175 Classroom-250 Theatre-400 Hillebrand Winery Contact : Kelly Shannon, 905-468-7123 1249 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : kelly.shannon@hillebrand.com Fax : 905-468-1920 Web : www.hillebrand.com Description : Hillebrand is the ideal destination for group functions. A recent $3 million winery renovation provides guests with an even more exciting menu of wine and culinary experience.

Capacity : Reception-125 Banquet-125 Classroom-N/A Theatre-N/A Inniskillin Wines Contact : Anne Ruddell, 905-468-2187, 888-466-4754 1499 Line 3, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : inniskil@inniskillin.com Fax : 905-468-5355 Web : www.inniskillin.com Description : Constructed in the mid-1920s and inspired by the famous architect Frank Lloyd Wright, the Brae Burn Loft offers a rustic dining venue unlike any other in the area.

Capacity : Reception-80 Banquet-80 Classroom-N/A Theatre-N/A Jackson Triggs Niagara Estate Winery Contact : Anne Ruddell, 905-468-4637 2145 Regional Road 55, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : anne.ruddell@vincor.ca Fax : 905-468-4673 Web : www.jacksontriggswinery.com Description : The perfect venue for any corporate event, with the flexibility to host small intimate groups or larger groups of up to 250 guests throughout picturesque locations in the winery. Auditorium capacity of 450.

Capacity : Reception-250 Banquet-200 Classroom-N/A Theatre-N/A Peller Estates Winery Contact : Kelly Shannon, 905-468-6504, 888-609-4442 290 John Street East, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : kelly.shannon@peller.com Fax : 905-468-1920 Web : www.peller.com Description : Experience the art of food and wine pairing with wine from Peller Estates Private Reserves and seasonal cuisine prepared by Chef Jason Parson. Beautiful private rooms and outdoor dining areas.

Capacity : Reception-200 Banquet-100 Classroom-N/A Theatre-N/A Pillitteri Estates Winery Contact : Dana Nant, 905-468-3147 1696 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : dana@pillitteri.com Fax : 905-468-0389 Web : www.pillitteri.com Description : A venue offering personalized winery tours and tastings and unique varities of Canadian Icewines. Located in the heart of the popular Niagara wine district.

Capacity : Reception-65 Banquet-60 Classroom-60 Theatre-60

Loading dock

1

1,500

13’

X

X

X

1

12,000

20’

—

X$

X

3

—

15’

—

X

—

1

—

—

—

X

Door access

2

—

—

—

X

Door access

5

—

—

—

X

X

4

1,200

8’

X

X

—

LEGEND : – , N/A = Not available or no information available $ = Pay service X = Available 46

THE

PLANNER

May-June ’09

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Status Vineyards Contact : Hayley Bishop, 905-468-1806, 866-468-1806 2059 Niagara Stone Road, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : hayleybishop@stratuswines.com Fax : 905-468-0847 Web : www.stratuswines.com Description : Premium, artisanal wine-making practices, sustainability and focus on design. Events at Stratus synergize dynamic chefs, eco-chic spaces and celebrated wines into memorable moments.

Capacity : Reception-100 Banquet-50 Classroom-60 Theatre-70 Stonechurch Vineyards Contact : Tanya Enns, 905-935-3535 1242 Irvine Road, Niagara-on-the-Lake, ON, L0S 1J0 E-mail : events@stonechurch.com Fax : 905-646-8892 Web : www.stonechurch.com Description : Stonechurch Vineyards provides a beautiful and affordable location to host your holiday celebration for staff and clients in the heart of the Niagara wine district.

Capacity : Reception-100 Banquet-100 Classroom-N/A Theatre-N/A Harbour Lighthouse Banquet and Conference Centre Contact : Anna Christiansen, 905-827-1315 2340 Ontario Street, Oakville, ON, L6L 6P7 E-mail : anna@harbourbanquet.ca Fax : 905-827-6582 Web : www.harbourbanquet.ca Description : Situated at Bronte Marina with fabulous lake views. Patio open during the summer months. Bright open plan atmosphere and flexible meeting space.

Capacity : Reception-300 Banquet-220 Classroom-100 Theatre-300 Oakville Conference Centre Contact : Roberto Ficzere, 905-618-7510 2515 Wyecroft Road, Oakville, ON, L6L 6P8 E-mail : rficzere@oakvilleconference.com Fax : 905-847-0032 Web : www.oakvilleconference.com Description : Conveniently located midway between Toronto and Niagara Falls, with a beautiful banquet facility, the largest in Oakville. A recognized hospitality leader in quality, customer service and community involvement.

Capacity : Reception-1200 Banquet-825 Classroom-450 Theatre-1050 Operating Engineers Banquet Hall and Conference Centre Contact : Sales Office, 905-465-4358 2245 Speers Road, Oakville, ON, L6L 6X8 E-mail : info@oebanquet.com Fax : 905-465-4345 Web : www.oebanquet.com Description : Designed to cater to the needs of today’s meeting and event planner, offering comfortable meeting rooms at very competitive rates.

Professionally designed with an abundance of natural light.

Capacity : Reception-440 Banquet-500 Classroom-200 Theatre-440 Otello's Banquet Hall Contact : Remo Laquinto, 905-849-6416 2273 Royal Windsor Drive, Oakville, ON, L6J 7X8 E-mail : office@otellos.com Fax : 905-849-5816 Web : www.otellos.com Description : Close to QEW and 401/403. Pleasant décor as well as excellent food and service. The main ballroom divides for smaller groups or separate meeting/dining areas.

Capacity : Reception-400 Banquet-300 Classroom-220 Theatre-300 Octaviens Banquet Halls and Conference Center Contact : Carol Cavallari, 905-434-1444 559 Bloor Street West, Oshawa, ON, L1J 5Y6 E-mail : carol@octaviens.ca Fax : 905-436-2327 Web : www.octaviens.ca Description : Unique octagonal shape for each equal-sized room, with panaramic floor to ceiling windows. Free parking, LCD hook-ups, retractable screen and sound system.

Capacity : Reception-350 Banquet-275 Classroom-175 Theatre-400

May-June ’09

THE

Loading dock

4

2,160

17’

—

X

X

2

—

—

X

X

Door access

6

3,040

—

X

X

—

7

10,740

12’

X

X

Door Access

1

8,300

—

X

X

X

4

3,990

12’

X

X

Door access

2

4,000

17’

—

X

Door Access

PLANNER

47

Multi-purpose

Meeting Largest room Ceiling height Storage Parking rooms (sq. ft)

Venue information Hernder Estate Wines Contact : Angel Fuscerruli, 905-684-3300 1607 8th Avenue, St. Catharines, ON, L2R 6P7 E-mail : angel@hernder.com Fax : 905-684-3303 Web : www.hernder.com Description : Hernder Estate’s mission is to not only provide an excellent selection of fine VQA wines, but also to offer an outstanding array of foods to their guests in unique surroundings.

Capacity : Reception-350 Banquet-300 Classroom-N/A Theatre-350 Rockway Glen Golf Course & Estate Winery Contact : Shelley Traver, 905-641-1030, 877-ROCKWAY 3290 Ninth Street, St. Catharines, ON, L2R 6P7 E-mail : straver@rockwayglen.com Fax : 905-641-2031 Web : www.rockwayglen.com Description : Golf course with winery onsite, suitable for weddings, special and corporate events. Rockway Glen showcases an 18-hole championship course among its sprawling vineyards.

Capacity : Reception- N/A Banquet-200 Classroom-150 Theatre-225 Liuna Gardens Contact : Susanna Alvarez, 905-643-3117, 866-331-3875 526 Winona Road North, Stoney Creek, ON, L8E 5E9 E-mail : liunagardens@liunagardens.com Fax : 905-643-4478 Web : www.liunagardens.com Description : Impressive executive boardroom facilities and meeting rooms are available to get right down to business. Internet access, data ports and teleconferencing equipment is right on hand.

Capacity : Reception-600 Banquet-400 Classroom-200 Theatre-400 Cineplex Odeon Contact : Corporate Sales Manager, 416-323-6600, 800-313-4461 1303 Yonge Street, Toronto, ON, M4T 2Y9 E-mail : corporatesales@cineplex.com Fax : 416-323-6616 Web : www.cineplex.com Description : Make a lasting impression with employees, suppliers, customers and media in a customized space. Unmatched selection of cinema space in the 905 region. Auditorium capacity of 449.

Capacity : Reception-N/A Banquet-N/A Classroom-N/A Theatre-449 Canada's Wonderland Contact : Jason Vandenberg, 905-832-7490 x. 7495 9580 Jane Street, Vaughan, ON, L6A 1S6 E-mail : info@canadaswonderland.com Fax : 905-832-7499 Web : www.canadaswonderland.com Description : Unmatched venue for teambuilding and entertainment.

Rediscover the kid inside while mixing business with pleasure. Seasonal outdoor activities.

Capacity : Reception-1500 Banquet-1500 Classroom-800 Theatre-1000 La Primavera Hospitality & Convention Centre Contact : Joseph Messina, 905-265-8100 77 Woodstream Boulevard, Vaughan, ON, L4L 7Y6 E-mail : info@laprimavera.ca Fax : 905-265-8101 Web : www.laprimavera.ca Description : Distinctive venue offering flexible event and trade show space for meeting planners. Easy access to all major highways. Showcases internationally-inspired cuisine.

Capacity : Reception-1100 Banquet-900 Classroom-540 Theatre-1060 Le Jardin Conference & Event Centre Contact : Sandro Calcagno, 905-851-2200, 800-533-3009 8440 Highway 27, Vaughan, ON, L4L 1A5 E-mail : sandro@lejardin.com Fax : 905-851-2292 Web : www.lejardin.com Description : Award-winning, French-inspired decor. Large foyers with 30foot ceilings, beautifully detailed two-way fireplace and walkouts to courtyard space. Ten minutes from Pearson International Airport. Ample parking.

Capacity : Reception-1800 Banquet-1300 Classroom-700 Theatre-1800

Loading dock

2

—

—

X

X

Door access

2

2,500

12’

—

X

X

3

—

—

X

X

X

17

—

—

—

X

Door Access

2

—

—

X

X$

X

5

15,400

—

X

X

X

13

12,000

26’

X

X

X

Did you find this guide useful? *

48

THE

PLANNER

May-June ’09

Multi-purpose Meeting Largest room Ceiling height Storage Parking (sq. ft) rooms

Venue information Toscana Banquet and Conference Centre Contact : Sales Department, 905-532-2244 3201 Highway # 7 West, Vaughan, ON, L4K 5Z7 E-mail : info@toscanabanquethall.ca Fax : Web : www.toscanabanquethall.ca Description : Located inside the Hilton Garden Inn Toronto-Vaughan, this venue provides the ideal location for meetings and special events with lots of functional meeting space.

Capacity : Reception-800 Banquet-600 Classroom-500 Theatre-800 Famee Furlane Club Contact : Nick Strazimiri, 905-851-1166 7065 Islington Avenue, Woodbridge, ON, L4L 1V9 E-mail : reception@fameefurlane.com Fax : 905-851-6863 Web : www.fameefurlane.com Description : Catering packages for every occasion, state-of-the-art sound system, generous free parking – a perfect location for any event. Three meeting rooms available.

Capacity : Reception-800 Banquet-600 Classroom-300 Theatre-800 Paramount Contact : Kostas Marmaras, 905-326-3000 222 Rowntree Dairy Road, Woodbridge, ON, L4L 9T2 E-mail : paramount@bypeterandpauls.com Fax : 905-326-3500 Web : www.bypeterandpauls.com Description : Large tradeshows and conferences to meetings and workshops. Strategically located 15 minutes from Pearson International Airport and easy access to all major highways.

Capacity : Reception-1737 Banquet-1400 Classroom-1137 Theatre-1650 Supreme Banquet & Convention Centre Contact : Ben Graci, 905-850-2121 8311 Weston Road, Woodbridge, ON, L4L 9N7 E-mail : info@supremebanquet.com Fax : 905-850-7677 Web : www.supremebanquet.com Description : Elegantly-decorated lobbies, detailed moldings, and international cuisine characterize this venue. An excellent venue for intimate functions or grand occasions.

Capacity : Reception-1200 Banquet-900 Classroom-600 Theatre-1800 Vita Banquet and Convention Centre Contact : Casper Ciddio, 905-856-2000 4000 Steeles Avenue West, Woodbridge, ON, L4L 4V9 E-mail : info@lavitabanquethalls.com Fax : 905-856-2052 Web : www.lavitabanquethalls.com Description : La Vita offers 4 luxurious meeting and banquet rooms for groups of all sizes. The warm and inviting surroundings combined with exquisite International cuisine are what sets La Vita apart from the rest.

Capacity : Reception-1000 Banquet-800 Classroom-500 Theatre-1000

May-June ’09

3

8,000

—

—

X

—

3

—

—

X

X

X

2

16,896

25’

X

X

X

4

12,084

20’

X

X

X

4

20,000

18’

X

X

—

Please send us your comments and let us know what information you would like to see in upcoming guides from The Planner.

E-mail: info@theplanner.ca THE

Loading dock

PLANNER

49

Hamilton International is a viable option CONTINUED

FROM PAGE

35

Hamilton International ( John C. Munro) is an easy commute outside of rush hour from most of the Southern Ontario region. It is still possible to drive right up to the front doors to drop people off, with no extensive conveyor walkways or impossibly long security lines to contend with.

The inbound customs lines, a regular problem in past years, seem to have been alleviated by increased staffing at the booths.

Five schedule and charter airlines operate out of Hamilton Airport: WestJet, Air Canada, Transat, Sunquest and FlyGlobespan. Westjet offers direct flights between Hamilton and Victoria, BC, avoiding Vancouver Airport and saving considerable time. For anyone living in west of and in Oakville, Ont., Hamilton Airport is a viable option to Pearson.

It has been mentioned in a previous article that many tour operators in Europe sell Hamilton International as a Toronto airport, which has historically proved very inconvenient for travelers believing they would be landing in Toronto rather than a good hour’s drive and $100 cab ride away.

Toronto Island Airport is great for getting in and out of the city in a hurry, especially from other Canadian destinations and its location is a huge benefit to people living or working in the downtown core and 905 region east of Toronto. Porter Airlines operates all of its flights out of Toronto Island and is

50

THE

expanding to include Thunder Bay as a destination in late June 2009.

If you like shopping at airports, you might want to think again before assuming you’ll pick up what you need at any Ontario airport, except for the basics. As far as international airports go, Pearson has its work cut out to reach the standards of other high traffic airports such as Heathrow and O’Hare. The restaurants are few and far between and the stores are not exactly exciting unless last minute Canadian souvenirs are on the shopping list. Pearson doesn’t even have a decent drugstore on site. On a recent wait in Terminal 3, I was in the Duty Free store, just browsing as I was transferring in Heathrow to go to Edinburgh (liquid duty free over 100cl purchased in Canada, or any country, cannot be taken through security when transferring to another flight from point of landing). A store associate asked if she could help me and on hearing my reply, told me that if I wasn’t purchasing anything, I could not stay in the store. With the new “Welcome to Canada” mandate that is supposed to be hitting all Canadian ports of entry, it wasn’t exactly a good start.

Happy travels!

Jyl Ashton Cunningham is a meeting and incentive planner and freelance writer based in Oakville, Ontario. Jyl can be reached at: info@jaacevents.com

PLANNER

May-June ’09