September 2009

How do you evaluate exhibition personnel?

BY BARRY SISKIND

You need to establish clear benchmarks t’s an age-old problem. Managers intuitively know that providing staff with specialized training makes them more proficient, helps increase confidence and improves the bottom line. So, you might ask, what is the problem? The answer is simply they can’t prove it. And, proof is what’s needed in order to justify the time and cost of providing training.

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The challenge of creating a ROI for training is that it needs something to be compared to, and without the ability to know what the training investment is being compared to, calculating the ROI is next to impossible. The root of the issue is the establishment of benchmarks. Here is where many exhibit managers fall down in their ability to collect meaningful data from their exhibit experiences and to use that data to establish a benchmark from which future performance is compared.

Here is an example of a few of the bits of data that should be included in a post-show statistical analysis: SALES CYCLE This calculation of the average time it takes once your sales folks have met someone to the time it takes that contact to make a decision. This is an important number because once it is defined, it helps your booth staff focus on the right people.

AVERAGE TIME TO CONVERT A VISITOR TO A LEAD This is important because it helps your booth staff determine the length of a booth presentation and helps them manage their time.

AUDIENCE PROFILE You need to have a breakdown of the audience at any event to determine if there is a match between who is attending and the profile of your target contact (that is the person most likely to turn into a high quality lead) that you should have created ahead of time.

SUCCESS RATIO Success ratio answers the question, “If you gave one of your

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staff 10 good quality leads, how many of these leads will be converted into a sale in the next 12 to 18 months?” The challenge is that when you measure ROI the number is often distorted because actual sales take time depending on your sales cycle.

However, knowing what the success ratio is helps you put real numbers to short-term success.

PAST PERFORMANCE Knowing what you have accomplished in similar situations can provide a guideline for what you can realistically expect in the future.

LEAD INFORMATION TECHNOLOGY Another crucial bit of information is hidden in the tools you have provided your booth staff to help them succeed. One of these tools is some mechanism for collecting and recording consistent contact information. This can be electronic, manual or a combination of both.

BENCHMARKS Now you are ready to create benchmarks to measure the effects of training. For example, let’s assume that at an average event your staff, over a period of two days, can collect 20 quality leads. The improvement on this rate is the standard you use to measure the investment in training. Your training budget now comes with an objective that says, “If everything else is equal and the only thing I will invest in is training, then we should realize a 15% increase in the number of leads obtained at an event.

MEASURING TRAINING In this case the 15% was an assumed number; in your case the best way to come up with a realistic projection is to get your staff involved in setting the expectation. Ask them what they need and what you can expect when you provide it. Then, measure the effects of that decision on the benchmark you have already established.

In this age of accountability for marketing and training budgets, the need to prove that the investment actually has a payoff has never been greater. The trick is to get into the habit of collecting data on your performance and then do something with it.

••• Barry Siskind is North America’ foremost trade and consumer show expert. Visit his Web site: www.siskindtraining.com or e-mail him at: barry@siskindtraining.com.

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In this Issue THE INTERNATIONAL EDITION

10 Creating safe passwords >

What Dr. Seuss would say e are being bombarded every day with nano this and micro that, Gigabytes and iThings. The world, in some seems so much more complicated these days. However, if ways, we really take a look, it’s all a bit like Dr. Seuss.

Without further ado, here’s a little prose with apologies to the great Doctor, who never cured any medical conditions except frowns and boredom.

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A Twitter, a Tweeter What could be sweeter?

Than little things that sing and ring And make our worklives so much neater

We are besieged with media accounts of hackers, identity theft and computer security breaches but there are simple steps you can take to help prevent e-crime.

Managing Editor Leo Gervais examines the issue.

12 How to avoid pitfalls >

We’ve all been there: The crises mount and we wonder how we could have avoided them. Senior planner Sandy Biback explains how to plan for the inevitable.

20 Why a pre-con is a necessity >

The purpose of the pre-con is to gather all the key stakeholders together on site and focus on both the big picture, and identify any possible areas of concern to get a clearer vision of what needs to be accomplished.

Don Murray’s article puts the issue into perspective.

22 Toronto Venues Guide 2010 >

But is it all bliss?

Or just a cold, techno kiss?

Cold and askew, with no me or you Just E-thingy echos that seem to persist

It’s hard to argue against Canada’s largest city as the premiere destination for meetings and events. The Planner is proud to once again provide our loyal readers with THE definitive venues guide for TO.

And, meanwhile, all the while Life’s just one big Internet turnstile But all we REALLY need, all we need indeed Is a friend, a smile and a life worthwhile

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The Planner is distributed to professional meeting and event planners across Canada.

Dr. Gervais

M ANAGING E DITOR

A SSOCIATE E DITOR G RAPHIC A RTIST S ALES C IRCULATION C ONTRIBUTERS

Leo Gervais lgervais@theplanner.ca Camille Lay clay@theplanner.ca Matt Riopel James Paulson jpaulson@theplanner.ca Patricia Lemus Sandy Biback, Bruno Daigle, Cynthia Fell, Don Murray, Barry Siskind, Sharon Worsley

2105, de la Montagne, suite 100 Montréal, Quebec H3G 1Z8 Telephone : (514) 849-6841 ext. 315 Fax : (514) 284-2282 Your comments are appreciated: info@theplanner.ca Poste-publication No. 40934013 The Planner is published nine times a year.

The Planner uses 30% recycled post-consumer paper.

Colour Printer: Litho Express, (514) 816-3865, www.lithoexpress.ca PAP – Registration No. 111100 We acknowledge the financial support of the Government of Canada through the Publications Assistance Program of the Department of Canadian Heritage toward our mailing costs.

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September ’09

Learn how to create more secure passwords to protect your info

BY LEO GERVAIS asswords have been used for centuries. Sentries posted at castle doors or in front of tents would ask passers-by for the secret word that would gain them access to the monarch or leader they wanted to see. Today, anyone who works on a computer will also use passwords (often better described as pass codes) to gain entry to a variety of Internet-based things such as e-mail accounts, Websites, sensitive company files and even bank accounts.

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So why is it important to create hard to break passwords? Consider the following U.S. statistics: •1 in 3 workers jot down their computer password, undermining their security.

–Nucleus Research and KnowledgeStorm, November 2006

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• The average cost of insider data breaches is $3.4 million per business per year.

–Ponemon Institute/ArcSight, September 2006 20% of consumers terminated a relationship with a company after being notified of a security breach.

–Ponemon Institute, December 2005 Your passwords aren’t very secure. Do you use the same or similar passwords for several different important sites? If you do, you’re not alone—one recent survey found that 50 percent of people online use the same password for all the sites they visit.

Do you change your passwords often?

Probably not – more than 90 percent of people don’t. If one of your accounts falls to a hacker, will he find enough to get into your other accounts? For a scare, try this: Search your e-mail for some of your own passwords. You’ll probably find a lot of them, either because you've e-mailed them to yourself or because some Web sites send along your password when you register or when you tell them you’ve forgotten it. If an attacker manages to get into your e-mail, he’ll have an easy time accessing your bank account, your social networking sites, and your fantasy football roster. That’s exactly what happened recently at Twitter, an event widely covered by the media.

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There was a time not so long ago when people would write their bank card Personal Identification Number (or PIN) on the back of their card. Today, the vast majority of people understand why that is not such a great idea.

However, when it comes to computer passwords, people are amazingly careless.

Ask yourself this question: Have you ever used 1234 as a password? How about a family member’s name? Or how about any regular word in the English language?

Hackers use programs to spit out these types of words or combinations all the time to uncover passwords so people need to be a lot more careful and conscious of their passwords.

A simple way to ensure better security is to choose a password that doesn’t contain a readable word – experts have found most passwords have a pattern. Mix upper and lower case. Use a number or symbol in the middle of the word, not on the end. Don’t just use 1 or !, and don't use symbols as replacements for letters, such as @ for a lowercase A—password-guessing software can see through that trick.

And of course, create a few unique passwords for your different sites.

USING MNEMONIC PHRASES Many experts suggest a mnemonic phrase (mnemonic means aiding or meant to aid one’s memory, from the Greek word for mindful).

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Be creative when choosing your passwords Start with an original but memorable phrase. Let’s use these two sentences: I like toast with jam for breakfast and My first dog was Dawson.

MAKE IT PERSONAL AND UNIQUE The phrase can have something to do with your life or it can be a random collection of words—just make sure it’s something you can remember. That’s the key: Because a mnemonic is easy to remember, you don't have to write it down anywhere. (If you can’t remember it without writing it down, it’s not a good mnemonic). This reduces the chance that someone will guess it if he gets into your computer or your e-mail. A simple mnemonic can be turned into a dramatically difficult password.

Second, turn your phrase into an acronym. Be sure to use some numbers and symbols and capital letters, too. I like toast with jam for breakfast becomes Iltwj4b, and My first dog was Dawson becomes M1dwD. These mnemonic passwords are simple to remember, but they contain no guessable English words. You can even create pass phrases for specific sites that are coded with a hint. A sentence like It’s 35 degrees in July, so I use Yahoo! lets you set a new Yahoo! password every month and still never forget it: I350diJsiuY (Note: I multiplied the temperature by 10 for an added level of complexity!)

IT TAKES NO TIME AT ALL Creating your unique mnemonic passwords takes only a few minutes (you only need four or five of them) and will help you prevent security breaches and identity theft. It’s okay to re-use passwords on sites that don’t need a lot of security (a free on-line magazine subscription for example).

So get creative, create some new passwords and relax knowing you have taken a proactive step to being more security conscious.

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A few handy tech tips

1. When writing e-mails, here are a few simple ideas to remember: • Use the subject line for clarity and put the Big Lead Up Front (the BLUF method).

State the main point in the first sentence so folks don’t have to guess what you’re trying to say.

2. When using Word, you can turn selected text to all capitals or back by using Ctrl+Shift+A (If you use a Mac, try Shift+Command+A).

3. If Twittering and texting have you perplexed, decoding emails from younger staff members may have become a Herculean task. To become a master of the short form, here’s a short primer for the unitiated: NMP: Not my problem GFTD: Gone for the day FYEO: For your eyes only BI5: Back in five minutes DEGT: Don’t even go there BIL: Boss is listening KUTGW: Keep up the good work CID: Consider it done NRN: No response necessary

Using the iPhone

It’s hard to imagine a planner who hasn’t heard of the ubiquitous iPhone, the planet’s hottest tech offering from the good folks at Apple. Managing Editor Leo Gervais is using one now and reports the following: “I had a Blackberry and I can report that the iPhone is more than comparable. The issues I have had so far are the touch keypad took a lot of getting used to, you need to learn to manage the battery use and definitely get a titanium holder if you have any young children.”

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How to avoid common pitfalls when planning your events

BY SANDY BIBACK, CMP, CMM “There are no problems, only solutions.”

Man Ray ry telling Man Ray’s quote to a planner who is trying to squeeze 100 more people into a room because the Board president forgot to tell the planner about the additional guests for lunch!

The idea of eliminating as many pitfalls as possible starts at the very beginning, when you are all sitting around determining your objective, who you want at the event and what your budget is (or isn’t these days!). Have a look at your history – what was good, what wasn’t so good? What new ideas can you move forward? How were on-site crises handled?

Begin at the beginning – ensure your RFP to the venue is as detailed as you can possibly make it. Don’t forget to include such things as: • Dates • Numbers (of guests) • Meeting space required (Don’t forget about office space, a 24hour hold for setups, speaker rooms, and so on) • Bedrooms required (be honest – hotels check with each other • Emergency/security information you want from the venue • How do they handle special needs • What about all their sustainability beliefs • Other companies that may be in house the same time as your company • ANYTHING that you need to know before even going on a site inspection

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ABOUT THE SITE INSPECTION Which brings us to the site inspection. It’s beyond enough space, pleasant bedrooms. It’s about how the staff interacts with you, with other guests, and with each other. All this gives hints on how you, your guests and your suppliers will be treated while on-site. I have a 14-page inspection checklist that I know can be added to. I send this out to the hotel before I come in for the site. What happens if they can’t answer a question you have? Do they promise to get back to you by a certain time and do they? What happens if you say you want to see a bedroom that hasn’t been set aside as a showroom?

And so you have done all your homework, are now negotiating the contract. Have you really reviewed and understood the attrition, cancellation and force majeure clauses?

Should your group not measure up, this can cost a whole lot of money.

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As you move forward, are you communicating regularly with your team? And besides your team, are you communicating with the venue, your major suppliers and yes, the speakers and the delegates. You must be transparent.

Make sure you hold that pre-conference meeting with the venue and your major supplier. My AV supplier is always in that room. This is where you can head off any last minute crises.

Have you written a risk management plan that covers as many situations as you can think of? Doesn’t have to be elaborate.

Simply two columns: 1. Crisis 2. How to respond Do you have the local hospital, doctor, etc. listed? Do you know how to evacuate the building and where to meet should that happen? What will you do if a speaker doesn’t show up?

What if you, the planner gets sick?

Most of these crises have to do with the venue and will be covered by the venue staff – you need to address how your group will dovetail into the venue’s plans.

AND SO, WE ARE ON-SITE. What could possibly go wrong? Let me count the ways: 1. Mary Jane has developed an allergy to peanuts she didn’t tell you about 2. Electrical goes out at the venue 3. A huge tie-up on the main street holds up your transportation to the off-site venue 4. The keynote speaker takes ill 5. Three on-site registration personnel just don’t show up 6. Joe had his wallet stolen from his room 7. Tony broke his leg three days ago and the meeting room is too far from his bedroom I could go on and on but you get the idea. How do you fix it all? With that risk management plan you put in place and, most importantly, with excellent relationships with your suppliers.

COMMUNICATE, COMMUNICATE, COMMUNICATE Think of your event/conference/meeting as a theatre production. It must go on whether you are totally ready or not. Think of all the actors as your team who interact with each other for a perfect execution. Think of all that can go wrong backstage and the audience never knows about it.

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September ’09

Anticipate the unexpected to prevent event crises When a crisis happens on-site, take a deep breath, determine how serious it is and put a solution into action. Hopefully, you have a response in your risk mangement plan. If not, work with everyone to come up with something acceptable. And remember, if they promised chocolate chip cookies and brought out oatmeal raisin, how much of a crisis is this really? (Unless someone is allergic to oatmeal and raisins—so, label the cookies).

MOST CRISES CAN BE DEALT WITH And in the end, there is almost always something you forgot to think of. What was the solution to the problem, on-site? Write it down, add to it to your next risk management plan.

In closing, unless the crisis is life or death, it can be dealt with and isn’t that part of the rush of our job? I know it is for me.

When a crisis happens, take a deep breath...

IN EVERY CRISIS,

LEADERS APPEAR WHO KNOW JUST WHAT TO DO. XAVIER EMMANUELLI, FRENCH POLITICIAN

Tips for a Successful Meeting

1. Understand your objective-make it measurable 2. Know who is coming to your event 3. Prepare a detailed budget 4. Review your history to help you move forward 5. Ensure you have a complete RFP 6. Do a thorough site inspection 7. Bring in your vendors early and understand they are part of your successful team 8. Write a risk management plan before you go on-site and share it 9. Be prepared for unexpected on-site issues and measure their severity before jumping to conclusions 10. Be proactive, not reactive 11. Communicate, communicate, communicate Sandy Biback is the founder of Imagination+Meeting Planners Inc. and has over 30 years experience planning conferences and events. She has never had a perfect conference but has always found a solution.

She has also designed educational courses at the college level and currently teaches at George Brown College, Seneca College and the University of Nevada at Las Vegas. She is also a member of PCMA and CanSPEP and is a widely quoted expert in the field of event planning.

She can be reached at: biback@imaginationmeetings.com.

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Business Speed Dating woos planners A win-win idea from The Planner to boost local event biz

iPod (Avtec Professional Audio-visual Services), a private dinner for 4 (Catering by George), a Riedel glass set from the prestigious centenary Canadian collection (Bell Center), a gift certificate from Au comptoir du chef

BY CAMILLE LAY

(Centre Mont Royal), a hotel and restaurant package for 2 (Château Bromont), a $1,000 gift certificate valid for your next event (Gelber

ore than 50 registered meeting and event planners, 24 suppliers, 3 interactive activities, 8 discussion forums, 1 Nespresso coffee bar and a gong sounding WestJet’s Kathryn McLean and Nadja every 7 minutes…

Lefebvre were all smiles at their table.

Those were the ingredients that made the first Speed Dating for Business Event PLANNERS AND SUPPLIERS WERE organized by The Planner on September 2 PLEASANTLY SURPRISED at the Hilton Montréal Bonaventure a huge A new concept, stimulating participasuccess. tion in the event business, a need to develop good contacts in a down economy… these were some of the very good reasons for our participants’ enthusiasm in enjoying this unique professional event at the Hilton Montréal Bonaventure.

Bruno Daigle, a professional coach and speaker, banged the gong to get the ball rolling and the lively meetings, forums and entertainment activities started up in earnest.

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Enthusiasm among the participants was the main ingredient of the event.

A reader’s suggestion was the inspiration for this event’s mission: to stimulate the local meeting and event business industry. The Planner is always looking to inform its subscribers about suppliers’ new offers and trends in the industry.

What better way than to encourage faceto-face meetings between planners and suppliers so all participants could increase their business opportunities.

Actual speed dating allows you to meet your potential soul mate in few minutes while The Planner’s business speed dating allowed planners to meet a large number of potential suppliers for their upcoming projects!

It was an alluring concept for the planners as well as for the suppliers: 7 minutes to meet, create a real contact and develop a business opportunity.

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SUPPLIERS TO DISCOVER To give more punch and diversity to the event, different suppliers were involved, offering planners venues, hotels, restaurants, caterings, AV, entertainment, tourism, travel, team-building, promotional item companies and more.

A TESTIMONIAL “Congratulations on the great organization of your first Speed Dating for Business event. It’s a very effective way to make business contacts with caterers, suppliers and hotel staff… I really enjoyed the experience.”

Julie Shink , Librex Group, Quebecor AND GREAT DOOR PRIZES TOO! The day ended by drawing lots, where various event planners were randomly chosen to receive the following prizes:

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Centre), a basket of body care products (Hilton Montréal Bonaventure), one overnight stay including breakfast for 2 guests (Hilton Montréal/Laval), one Ambroisie certificate including a 4-course meal, 1 overnight stay with breakfast (Hôtel Mont Gabriel), one overnight stay with breakfast and access to the executive lounge (Hilton Québec), one overnight stay and breakfast for 2 (Hôtel des Seigneurs Saint-Hyacinthe), one gift certificate including an overnight stay, breakfast and a whale cruise (Hôtel Tadoussac), one carry-all sports

bag

( Jordal Inc.), free passes for La grande vitrine des conferenciers/formateurs, an overnight stay for 2 with breakfast and a 4-course meal (Le Grand Lodge Hotel), an overnight stay at L’Auberge Saint Antoine in Quebec (Nat Raider Productions Inc.), one Event Coordination guide (Lyne Branchaud), two $100 gift certificates (Restaurant Magnan), one gift certificate including a night for 2, a 4-course meal, a country breakfast and free access to sport activities (Manoir Saint Sauveur), 2 automatic Essenza espresso machines (Nespresso), a print by Quebec artist Jacques Brousseault and one recipe book of Les Chefs de la grande region de Québec (Quebec Tourism

Office), one

romantic

overnight stay for 2 at the Crystal Hotel and Riz en Folie rice pudding products (Riz en Folie), 2 ski tickets for the 2009-2010 season (Station Tremblant Intrawest), a stay for 2 in Tremblant including 2 nights, 2 breakfasts, 2 ski tickets (Laurentians Tourism Office), 2 passes for the SkyVenture experience in Laval (Laval Tourism Office), and 2 plane tickets for travel anywhere in North America (WestJet).

After the success of this first Speed Dating for Business Event, The Planner plans to hold more of them, so stay tuned!

Thanks to everyone who participated and made this event such a huge success.

September ’09

Sudoku Sponsored by Magnan’s

Fill each square with a number from 1 to 9 so that every number appears only once in each row, column and cell.

SOME SUDOKU RESOURCES ON THE WEB:

September 29 to October 1 Incentive Travel and Meeting Executives The Motivation Show, McCormick South, Chicago, Ill. Contact: www.motivationshow.com

• www.websudoku.com •www.sudoweb.com •www.dailysudoku.com •www.sudokupuzz.com

October 12 - Canadian Thanksgiving

October 13 MPI Winnipeg Chapter Put First Things First with Laurel Kidder from What’s Next? Contact: www.mpiweb.mb.ca

October 14 The Planner Business Speed Dating 5 to 7, Kosa Arts Centre, Montréal, Qué. Contact: www.theplanner.ca Tel. : (514) 849-6841 poste 331.

LEVEL: EASY

Solution, page 20

LEVEL: INTERMEDIATE

Solution, page 20

Octobre 15 MPI Calgary Chapter Social Media event, Calgary, Alta.

Contact: www.mpi-gcc.org

Octobre 15 MPI Montreal Chapter Site Visit Day in Montréal, Montréal, Qué.

Contact: www.mpimontreal.com

October 25-27 Association of Corporate Travel Executives Fall Global Education Conference, Hilton Prague Hotel, Prague, Czech Republic.

Contact : www.acte.org November 11 - Remembrance Day

November 12-15 2009 CanSPEP Annual Conference, Innovation and Inspiration, The Westin Nova Scotian Halifax Hotel, Halifax, Nova Scotia. Contact : www.canspep.ca, Tel.: (905) 868-8008.

Do you want to publicize your event? Please send us an e-mail message at: info@theplanner.ca

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September ’09

Entertainment in the friendly skies

In-flight entertainment (IFE) has grown by leaps and bounds in the recent months. Where once we were ecstatic to have a monitor in the back of the seat in front of us, now we expect a good choice of movies (that we can pause and start when we want), games and multiple audio options. There are so many choices now because the storage capability has improved greatly. Interestingly, the most popular option on IFE systems is the moving locator map and that has also advanced a great degree.

The new systems can provide flight data, zoom capability and various resolutions.

There are a host of other new options on the technology horizon. Here is a capsule of some of what is coming down the pike: • Websites: Cached versions of websites will be uploaded at the gate prior to take-off for passengers to surf onboard, eliminating the need for a real time Internet connection. When the aircraft reaches the next gate, the website is updated and the information on page impressions downloaded. For example, an airline might have a cached version of its site onboard for passengers to check for connecting flights, change meal preferences, etc. This info would then be downloaded on landing, allowing the airline to collect details about the passenger as well as increase traffic to its site.

• Connectivity: All aircraft are connected for operational reasons, so why not provide Internet services for the passengers?

It would also allow other services to be offered, such as real-time credit card purchases. The airlines will decide how to provide Internet services, through laptops or the current IFE systems.

Websites of interest MAKING PRESENTATIONS ONLINE www.zohoshow.com What would you think of a web-based presentation tool, like PowerPoint, where there’s no need for presentation software on your computer to view the slides? Well, Zoho Show does exactly that. Using a Web browser, you can manipulate any presentaion as you normally would; you can create open and view or print from any computer with Internet access. In addition, anyone on a conference call can follow along in real time without a separate Web conferencing tool. Zoho also offers storage for presentations, so you don’t have to lug your laptop to all of your meetings just to do a 10-minute presentation. In short, you’ll have access from anywhere, anytime. You can also have sharing and collaboration – no more emailing around of presentation files.

Share your presentations with your friends/colleagues and the shared presentations can be viewed/edited with just a browser.

Finally, you can make your presentations public. Embed them in your blog or website for easy viewing by your readers.

There are a few drawbacks, however. The online software lacks wipes, transitions and other dynmaic presentation techniques. It is open-source so you could potentially write your own code to do those things or hire someone to do that. Perhaps some industrious planner has already done it and would like to share with the rest of us?

• Gaming: There are now hundreds of games to choose from, and IFE providers are proud to offer the same types of consoles you find on most gaming devices.

• USB: The new IFE systems all provide a USB for peripherals such as keyboards, mice and game controllers. You can also view pictures and documents as well as charge various devices.

Streaming video will also be offered in the future.

• What does the long-range future hold: The fundamentals never change: Safety, reliability, power weight and size. The airlines are pushing suppliers to keep on improving on these areas, as well as power consumption. Look for more standardization of video formats (MPEG-4 is the current sexy choice to dominate), 3-D moving maps, and surrounds sound headsets. High definition screens will be available by 2010. One expert said recently the only real barrier to new technology is the airlines themselves, who have faced difficult circumstances of late. Airlines try to use their IFEs for 15 years but if technology improves quicker than that (and it does), passengers will be asking for them to keep pace.

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What? Another meeting!

BY SHARON WORSLEY ow many times in your career have you had that thought, or worse still, you are leading a meeting and hear this from one of your colleagues? Meetings are a part of our life, in business and often in our social interactions, but does that mean that they have to be long, boring, unproductive and unwelcome?

No! On the contrary, meetings can be rewarding, interesting and highly productive. However, some planning and consideration must be done in advance to ensure those things.

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DECIDING IF YOU NEED ONE The first step is to determine if a meeting is really even necessary. Can a task or project be accomplished without drawing a group of people together at one time, or is there some other way of doing so?

Can technology be utilized so that you can get key members together for a meeting such as conference calling, video conferencing or webinars. In today’s economy, companies are seeking more streamlined and cost-effective ways to gather their teams.

Meetings seem to get off track for a number of reasons so the following keys may assist you in leading successful meetings in the future.

KEY #1 HAVE AN AGENDA So many times we go to meetings because they have been scheduled but we don’t know what the agenda is. Therefore we can not prepare for the meeting, and contribute in a more meaningful way. By putting together an agenda you can also see if there are enough items to necessitate having the meeting.

The agenda might include a list of required attendees, time and location, a breakdown of what will be discussed with time allotted for each section.

Make sure that the discussion does not stray or get off track.

Also spending too much time on a particular topic can have a negative effect on the meeting. If you find that the topic cannot be thoroughly discussed in the time allotted, then table it for a further meeting or discussion with the relevant people after the meeting.

KEY # 2 RECORD WHAT IS DISCUSSED (TAKE MINUTES) This will aid in avoiding missed agreements and who is responsible for what after the meeting. This will also allow people to refer to what has been covered in the past so that the same items are not repeated. It will also assist those who were 18

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not able to attend the meeting get up to date quickly on what transpired. Make sure someone is assigned to take minutes (a record) of the meeting, have them keep it brief and distribute the document as soon as possible after the meeting.

KEY # 3 MAKE SURE THE RIGHT PEOPLE ATTEND There is no point inviting everyone and their dog to a meeting if they are not the right people required to accomplish the items on your agenda. Is it really productive to have everyone in your department attend a meeting if they cannot contribute to accomplishing the goals of the meeting? Probably not.

KEY # 4 KEEP IT SHORT Remember that while you are in a meeting, you and your colleagues are not actively working on other income-generating activities, so be mindful that long meetings are expensive, especially if they are not productive.

KEY # 5 MAINTAIN A SAFE, POSITIVE ENVIRONMENT Nothing shuts down people faster than feeling that anything they say is going to be judged or ridiculed by the person running the meeting or other attendees. If you don’t insist on respect and creating a culture of openness you will inhibit both creative thinking and trust. Consequently, the results of your meeting won’t be as rich and useful.

KEY # 6 MAKE DECISIONS If the information to make a decision is available in the meeting then make that decision. There is never a better time to do so. However, if further action is required to make a decision or accomplish a needed task, then the action should be identified within the existing meeting. Then the appropriate person and needed deadlines should be set at that time.

KEY # 7 INSIST ON STARTING AND FINISHING ON TIME How many meetings have you been to that don’t start on time?

Invariably people sit around waiting for some stragglers to arrive, meanwhile thinking what a waste of time this is. I have heard of companies that have a culture of everyone arriving to a meeting five minutes early to ensure that they start on time. At the appointed time of the start of the meeting, the door is locked and anyone that hasn’t arrived by then does not get into the meeting.

Now that may sound harsh, but it does send a message to those latecomers that starting on time is expected.

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Set an example

the behaviour that you expect to see from the other attendees.

They will be looking to you to set the tone, and will likely follow your lead.

Additionally, unless something comes up that needs to be dealt with before the end of the meeting, the finish time should be adhered to.

AND FINALLY…..

When you are leading a meeting, make sure that you model

••• Sharon Worsley, CEO of Live With Intent, is a personal leadership coach and motivational speaker. Her signature keynote ‘Live By Choice, Not By Chance’ assists individuals and organizations to become clear on how they can ensure the quality of their life or organization. Sharon can be reached at sharon@livewithintent.com

US HOTEL UNDUSTRY GRITTING TEETH IN 2009 FAIRMONT LE CHATEAU MONTEBELLO ADDS TO ITS ALLURE WITH NEW ADDITION At more than a G-note per square foot, the new 6,ooo sq. ft. meeting facility addition at the fabled Chateau Montebello should impress meeting planners.

Now open for business, this new $6.2 million facility adds 6,000 sq. ft. to the previous 11,300 sq. ft. of meeting, convention and social event space.

The free-standing addition is located at the east end of the resort and linked to the main building through an underground tunnel. In keeping with Fairmont Le Château Montebello’s style and ambiance, the new facility has been carefully designed to portrait the unique wood exterior synonymous with the hotel’s features. The meeting space layout also offers planners great versatility. The options vary, allowing for one large ballroom that seats 350 people or two equally divided rooms for smaller meetings or functions. A notable feature is the beautiful terrace that offers breathtaking views of the Ottawa River.

Fairmont Le Château Montebello is located in the beautiful forest of Montebello, Québec, halfway between Montreal and Ottawa.With 211 rooms the resort is a peaceful retreat ideal for both, business and pleasure. Beautiful river views and a serene forest setting are the backdrop for many seasonal activities from fishing and golfing, to cross-country skiing and curling. The hotel is also home to the only Land Rover Driving School in Canada.

The Fairmont Spa is available year-round on the premises.

Some of the features of the new conference wing include: • State-of-the-art new meeting facility with 390 square metres (4200 square feet) of function space and 149 square metres (1600 square feet) of pre-function space • New building is connected to the hotel's Papineau wing and 5 breakout rooms • Large function room to comfortably accommodate up to 320 guests for dinner • The large function room divides into two rooms of 195 square metres (2,100 sq. ft.) each • Each section includes integrated screens, DID lines and high-speed internet On the Web: www.fairmont.com/montebello September ’09

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How bad is the American hotel industry doing? During the week of June 27, the drop off entered a dangerous new phase – when compared to the same week, year over year, the national hotel average room rate began to fall more rapidly on a percentage basis than the average hotel occupancy percentage. This trend has now continued over the past two months.

Reeling from a sharp falloff in corporate, group and leisure travel demand as a result of the global financial crisis, hotel occupancies have been falling and hoteliers throughout the nation have been responding by lowering room rates to retain customers and take market share from competitors.

The US hotel industry is highly seasonal and some industry observers have mistakenly interpreted a June surge in booking volumes as a signal that a bottom may have been reached and that if a recovery was not around the corner, at least the bleeding had subsided. Unfortunately, a review of 12-month moving averages of the three main indicators, ADR, Occ% and RevPAR, shows they have continued the slide that began months ago.

GREENING WITH A PURPOSE: THE ROSSEAU The Rosseau, a JW Marriott Resort & Spa in Minett, Ontario is a leader in the green trend for hotels and resorts. Here are some of the interesting, eco-friendly things The Rosseau is doing: • The Rock Golf Course was recently awarded the Prestigious Audobon Certification for its protection of natural areas, wildlife habitat and water. The Audobon program promotes environmental stewardship for golf courses.

• The Rosseau uses “Dark Sky Lighting” and there are no outdoor lights on the balconies, unlike other resorts on the Muskoka lakes.

• Water for the resort is drawn from the lake and treated for consumption. Grey water and sewage are processed through a special reactor and are returned to the lake 100% clean and drinkable.

• Ceiling fans and windows that open reduce the amount of air conditioning used in guestrooms.

• Banquet items such as pens, paper and cocktail napkins are made from recycled materials and they prefer to use pitchers for water and juices rather than plastic bottles.

On the Web: www.marriott.com/YQAJW

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The pre-con : a necessary part of the all-important 5 Ps *

BY DON MURRAY, CMP pre-convention meeting – or pre-con as it is commonly referred to – is a meeting between you, the meeting planner and the hotel staff. More often then not it is scheduled a day or two before the commencement of your event. I have also been involved in meetings when the pre-con is held on the same day – I would try to avoid that if at all possible.

The purpose of the pre-con is to gather all the stakeholders together on site and focus on both the big picture and identify any possible areas of concern. Both you and the hotel staff should leave this meeting with a clearer vision of what needs to be accomplished, who is responsible and what needs to be avoided to ensure the success of your event.

There are several key players on the side of the hotel that will not only be at the pre-con but also remain for the duration of the event. They are the CSM (Convention Service Manager), who usually chairs the meeting, someone from the F&B department, usually the Maître d’Hôtel (often referred to as the Maître D) as well as your A/V contact. The Sales Manager and the General Manager will likely greet you just prior to the pre-con.

The following staff members, depending on the size of venue and the overall scope of your event, might be in attendance for the first stage of the pre-con: Rooms Division Manager, Reservations, Executive Chef, Concierge, Accounting, Engineering, Security and Housekeeping. Any outside contractors should also be present at the pre-con.

As you see, it is really a gathering of all the possible resources together at one time even though it may seem overwhelming when you first enter the room. It is helpful to keep in mind that everyone present should have the same goal in mind: the ultimate success of your event.

As a side note, I would strongly recommend clarifying with everyone there that they will actually be on-site during your event. Simply put, if a pre-con is used as a photo-op and those attending will not be there if and when you need them, then what is the point? If those present now will not be present later then the ultimate success of your event is at risk.

They say you can never communicate too much. However, if you are doing so with the wrong people then there could be a breakdown. I know I may be overstating the obvious but it is only because far too often I have lived the consequences.

Everything that you review at your pre-con is linked to the success of your event. It is of the utmost importance that everyone understands this crucial point and that they will be there during your event to guarantee a clear transfer of information.

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THE THREE PARTS OF A PRE-CON The pre-con meeting is divided into three parts. The first is a general introduction by all attending members of the hotel team, including their roles and responsibilities in the hotel and specifically with reference to your event. This is followed by a general overview and introduction given by you regarding the purpose of the meeting and your general expectations. Last-minute changes can also be addressed at this point, although a more detailed review will follow later in the meeting.

The next step is conducted by the CSM and it is a summary of your group’s resumé. At this point, everyone concerned is still present as the resumé is read. This is really giving you the big picture of everything that is to take place except your individual banquet and meeting functions. It is at this point when those responsible are still present that you should address any concerns or modifications that need to be dealt with.

The final stage of the pre-con is to deal with individual functions that will be occurring during your event. Everyone except the CSM, Maître d’Hôtel and A/V are excused from the meeting.

A detailed look follows and each and every function is viewed and any concerns raised and appropriate modifications made.

THE PRE-CON AND THE EVENT ARE LINKED TOGETHER As the pre-con goes, so goes your event – they are inextricably linked to each other. If you do not leave a pre-con meeting with a clearer vision and the overall confidence that your event will succeed then the meeting has failed. If you do have a clearer vision and a confident outlook then not only was the pre-con a success but your event should be as well. * Proper planning prevents poor performance.

••• Don Murray is the Operations Manager for Avtec Professional Audio-Visual Services. He can be reached at: dmurray@avtec.ca or (514) 848-9542 ext. 313.

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September ’09

Canada’s capital is planner heaven oronto, Ontario is the most populous city in Canada and the provincial capital of Ontario. It is located in Southern Ontario on the northwestern shore of Lake Ontario. It is the fifth most populous municipality in North America. Toronto is at the heart of the Greater Toronto Area (GTA), and is part of a densely populated region in Southern Ontario known as the Golden Horseshoe, which is home to 8.1 million residents and has approximately 25% of Canada’s population. As Canada’s economic capital, Toronto is considered a global city and is one of the top financial centres in the world.

The Toronto Stock Exchange, the world’s seventh largest, is headquartered in the city, along with a majority of Canada’s corporations. Its renowned skyline includes the famous CN Tower. The Planner recently spoke with the Toronto CVB Tourism Toronto about the potential of Toronto as a meeting destination.

T

If you were a planner, why would you want to take your group to Toronto?

As a planner you want your group to go to the destination that will make your job easier. You want a destination that wants to partner and collaborate on your success.

While all destinations promise meeting planners the star treatment, Toronto has the adaptability and ingenuity to make it happen.

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Toronto’s beautiful skyline impresses visitors every time.

We can help you create an attendance marketing program guaranteed to bring in the crowds. And the City’s hotels and convention centres will provide you and your delegates with the kind of personalized service usually reserved for VIPs. WHAT COMPLIMENTARY SERVICES ARE AVAILABLE FROM TOURISM TORONTO: We offer the following free services: • Stress-free RFPs

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Tourism Toronto can handle the tedious tasks of researching and arranging the accommodation, meeting or convention space for your event – leaving you time to focus on other things.

60 percent of the U.S. population is 90 minutes or less away from Toronto by air

• Attendance Marketing It’s our job to promote this remarkable city, so we’ll provide you with promotional materials to stimulate attendance at your Toronto meeting.

Choose from brochures, posters, digital images, postcards and more.

• Content Development From securing top industry speakers to assisting in the development of themes and educational seminars, you can count on delegates taking more home from a meeting held in Toronto.

• Sponsorship Let Toronto sponsor an element of your event to show you our uncommon hospitality. There are many ways we can make your meeting a memorable one. Some conditions may apply.

is accessible by public transit.

The City Centre Airport (YTZ) is located on the Toronto Island and links to the city by shuttle.

By rail: VIA Rail and AMTRAK bring visitors into the heart of the city each day.

Toronto’s Union Station is located centrally downtown and connects to the underground subway.

By road: Several highways, including highways 2, 401, 407 and the Queen Elizabeth Way, link surrounding cities to Toronto.

Nearest Canada-U.S. border crossings are at Niagara Falls, Fort Erie-Buffalo and Windsor-Detroit.

WHAT ARE TRADITIONALLY TORONTO’S HIGH AND LOW SEASONS? High meeting season: fall and spring; shoulder season: December; low season: July

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• Housing Bureau With state-of-the-art Passkey housing reservation service, we’ll process all reservations for groups using more than 1500 peak hotel rooms.

• Customs & Immigration Liaison We’ll liaise with Canada Customs & Immigration on your behalf to expedite entry of delegates, exhibits and association materials into Toronto.

How do you view your geographic location as an advantage?

Toronto is an easy-access destination for delegates and meetings of any size. In fact, 60 percent of the U.S. population is 90 minutes or less away from Toronto by air.

Here’s how to visit Toronto: By air: Toronto Pearson International Airport is Canada’s principal airport, and ranks among the top 30 world airports in terms of passenger traffic and aircraft movements. There are over 76 scheduled and charter airlines currently serving Toronto Pearson International Airport. Air carriers provide non-stop service to 26 Canadian and 42 United States (trans-border) destinations and same-plane service to 56 other International cities. Pearson Airport is located 27 kilometres (16 miles) from downtown and September ’09

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Choosing a restaurant venue made easy

BY CYNTHIA FELL

iverse cultures, colourful neighbourhoods, and a myriad of mother tongues have made Toronto one of the most multicultural cities in the world.

People from all over the world find a home here, and bring their native culinary talents with them. The city boasts approximately 7,000 restaurants, uniting the ingredients, seasonings, and tastes that span the globe. The almost countless gastronomic options in the city means you and your guests can experience an entirely different eating experience every time. Many of us have our favourite hotspots we frequent and it seems like a natural tendency to hold our special occasions there. However, not all eateries are created equal, and some are better suited then others to host a special event. This article will share some trade secrets, which will come in handy when determining if an establishment is event appropriate.

When you’re searching for the perfect venue for a special celebration, there are many factors to consider. Quality of food and professional service are obvious event elements to think about. A thorough examination of the restaurant’s reputation is also necessary to ensure the venue is equipped and prepared to handle all aspects of your special event. A good reputation is hard to earn, and even harder to keep. Highly-recommended restaurants have successfully withstood the test of time, and wise planners rely on them to ensure their event’s success.

Investigating a restaurant’s history is also a good indicator of whether the establishment can properly accommodate your event. Try to determine how long the restaurant has been operating for, and if they’ve had experience holding similar events in the past. A good rule to abide by is that past performance is a good predictor of future potential. It is also important to do some leg work and refer to testimonials from colleagues, clients, and other contacts. Word of mouth can do wonders for a business, and references from trusted sources often speak volumes.

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10 REASONS WHY WE CAN HELP At first glance, the above “shopping list” of issues to consider when choosing a restaurant to hold your special event may seem overwhelming. Luckily a team of restaurant professionals is at your service to do the dirty work for you. Smart planners avoid time and headaches by contacting Restaurant Events to do their venue searching for them.

Seem too good to be true? Here are 10 reasons how Restaurant Events works for you when planning your special occasion; 1. Cost Savings: Our company is compensated by the many venues they represent, both in Toronto and Vancouver.

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Our fee is covered by the venue and is paid out when we find you the perfect venue to host your next event. Also, thanks to years of experience working with restaurants, we can share valuable cost-saving tips with planners to help to keep your event within budget.

2. Time Savings: Rather then researching the internet for hours, we save you time searching for the perfect event venue.

A quick call and planners receive available event options matching their objectives. Alternatives are presented in a comprehensive proposal with pictures, descriptions, and possible menus.

Everything you need to make an expert decision for your dining event is supplied.

3. Familiarity: During the past dozen years, we have found found a recognizable home in the industry. We are familiar with the many restaurant options, and present only the best to you. We pride ourselves on staying on top of client opinions and venue changes, ensuring no last-minute surprises.

4. Professionalism: The restaurants receive our professional sales service specializing in the meetings industry. The venues are assured that the event they are hosting comes from a reliable source, thus creating a mutually beneficial relationship that is extended to clients.

5. Customization: We considers the client’s objectives from the beginning and never lose sight of them during the planning process. We facilitate the planning process so that the event ends up exactly the way you pictured it in your mind. Your personal touch is added to the experience, and felt by your guests.

6. Experience: Our business is events, and we have seen many event successes and some failures over the years. A collection of event knowledge and experience ensure even the novice planner can successfully hold a memorable event. We also draw on the experiences of others by staying connected through various associations and industry groups.

7. Convenience: With a plethora of restaurant information on file, Restaurant Events is an easy and convenient source of venue wisdom. Quickly and almost-effortlessly we can access the database and provide you with the information you need to execute your next event. Consider the time it takes to research and check availability for your functions. Now consider what you’ll do with that extra time after contacting us.

8. Practicality: Equipped to handle group dinners, dinearounds, restaurant buyouts, custom menus, and much more, we are confident we can coordinate any type of event you may have.

We know the ideal venues for product launches, fundraisers, breakfast meetings, luncheons, board dinners, cocktail receptions, holiday parties, and corporate meetings. Event planners have found us to be the practical “one stop shop” for all their event needs.

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Save time and money 9. Efficiency: In addition to speeding up your planning process, we can assist you with your onsite event needs if necessary. An extra set of hands during the event can prove invaluable when unexpected occurrences arise.

10. Event Excellence: Years of experience, trusted venue partners and a team of event professionals guarantees your event will exceed your expectations.

On the Web: www.restaurantevents.ca Cynthia Fell is President of Restaurant Events. With more than a decade of experience, Restaurant Events has coordinated events ranging from 10 to 10,000 guests. Experience the ease, professionalism and savings for yourself, and call Restaurant Events at 416-516-2994.

NOUVELLE CUISINE, ROUGHLY TRANSLATED, MEANS: “I CAN’T BELIEVE I PAID NINETY-SIX DOLLARS AND I’M STILL HUNGRY.” — MIKE KALIN

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Favorite Venue Contest!

We asked planners to tell us about their favorite venue in Toronto.

All participants were eligible to win one of the two gift certificates for a twosome at the Lionhead Golf & Country Club, in Brampton, Ont. THE TWO LUCKY WINNERS ARE: Carrie Penner, Director, Operations, BCN.tv Cathy Grozdanovski, Executive Assistant, Toromont Industries Ltd.

Here are some of the suggestions we received. We hope these comments will bring you some insight and inspiration for your next event in Toronto.

••• My favorite venue is the Sheraton Center downtown... Wonderful redecorating, carpeted exhibit hall and they have created more meeting space which I need. They have the best hotel staff that I know of in the Toronto area as well as great food and great service. It is nice to be able to go back year after year and see a lot of the same faces still working there; to me that states a lot for the way they treat all associates.

The Sheraton Team really understands their customer and how to make them successful!

Barbara Jacklin, Director Canadian Region of AME My favorite venue would be the Paramount Event Venue in Woodbridge. I’ve held many events there since it opened and the food and service always exceed my expectations. The venue is also extremely well equipped with audio visual equipment and the in-house team is easy to work with. The location is easily accessible from major highways and the free parking is certainly a perk for my attendees.

Cara Shulman, Manager, Events Canadian Association of Accredited Mortgage Professionals One of my favorite venues in Toronto has to be the Steam Whistle Brewery. Since the day it opened, this venue says “fun!” How could it not given its core business? Add to that a terrific location with one of the most exciting views of the downtown, a tremendous staff that is trained, eager and polite, wonderful event spaces that have been sensitively restored, a fabulous new patio and great parking. I also respect management's commitment to local Canadian art that is displayed throughout the facility. These are the reasons why I rate the Steam Whistle Brewery as one of the best venues in Toronto.

Victor Pianosi Flip Events

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Positive comments on venues can inspire planners Hands down, my most favorite venue in Toronto is The Fairmont

One of my favorite venues in Toronto is the newly renovated 2nd

Royal York Hotel. The location is central to everything here in

floor private room (with bar) above the Duke of Kent near Yonge and

Toronto and the name alone speaks to history and a presence that

Eglinton where I have held a monthly dinner meeting for a business

you can’t get with any other venue – especially The Imperial Room.

group for the past 18 months. The food is delicious and the service

I work with two other planners and we all agree – it’s the Fairmont

great. The venue is conveniently located near a subway stop making

Royal York Hotel Toronto or nothing. From start to finish, we are

it very easy to get there and the parking lot on the side street has

guaranteed a hassle-free and totally professional event. Their plan-

great rates after 6 p.m. I felt that we obtained great value with a smile!

ners are the best in the business, always willing to accommodate any

Anne-Marie de Lavison

request, any last minute changes, anything we want – that is what

Planet Bilingual Meetings & Incentives

makes the hotel our first and only choice for our annual shareholders meeting and out of town guests.

I think the Old Mill Inn and Spa is my favorite. It is flexible – you

We can count on them to make the event flawless and make us look like stars – year after year, event after event.

can have a corporate event, wedding, ceremony in a beautiful candle chapel, and an outdoor event with beautiful surroundings. The food

Cathy Grozdanovski, Executive Assistant

and service are consistent. You know that everything is going to go

Toromont Industries Ltd.

well and the food is good. The guests can spend the night in amazing rooms and go to the spa. A couple of weeks ago, we went to the

One of my favorite venues in Toronto is (as corny as this may

wedding garden for a theatre production. Because of the garbage

sound) the CN Tower. First, the view of this fair city on a clear day is

strike, they were not able to perform in the Park and so they were

outstanding! Second, the restaurant at the top; not only is it delight-

able to use the garden. It was a lovely evening.

ful in its decor (and spinning) but the food is marvelous and the staff

Mary Mulligan, CMP, Mary Mulligan Event Management

is superb. Third, (because it’s where I got engaged) seeing it from my condo balcony on a sunny Friday afternoon can often bring a real

The Radisson Admiral on Queen’s Quay. We recently held an event

flutter to my heart. It’s a great GREAT landmark for this City – one

there and all the staff was very accommodating, even the registrants remarked on how helpful they were. Attendees raved about the food

we should be super proud of!

Carrie Penner, Director, Operations

for both breakfast and lunch, and the selections we choose were not

BCN.tv

the most expensive options on the menu. In addition, the cost for the meeting rooms and the AV were very reasonable. Most of our atten-

If you're looking for a venue that is perfect for a networking event, my vote goes to the Academy for Spherical Arts on Snooker

dees stayed at the hotel, and they wrote very favorable comments about the bedrooms.

Street. Originally a factory that produced billiard tables – the venue

I highly recommend this venue for small events ; we had about

is made up of different rooms – all that feature incredible pool tables

100 people during the day and close to 200 for the Awards reception

or more correctly works of art – that are included in the rental! In

and presentations.

addition to the services of a pool shark – they offer a variety of other

Susan Dayus, Executive Director

forms of entertainment - have friendly staff and good food at reason-

Canadian Booksellers Association

able prices. We used the facility as a conference “Fun Night” and it was a great success! Highly recommended and we will keep them in mind for any other opportunity that may arise.

My favorite venue has to be the Estate of Sunnybrook in particular McLean House. They have just recently renovated the meeting

Tracy Taylor

rooms and they are spectacular. It’s a treat to have lunch outside

Taylor & Associates

on the covered veranda (especially if it is raining) and view the

Thanks for this opportunity. I had a meeting recently at the

beautiful gardens – it’s a 10+ venue.

Frances McAllister, Coordinator, Board & Member Services

Auberge du Pommier (dinner meeting) and the atmosphere was

Ontario Real Estate Association

superb. For summer or winter events it is a beautiful venue. Gardens or fire places. Service was handled very professionally and the pres-

One of my favorite venues in Toronto is the Drake Hotel. Jasmine,

entation of the food nicely done. I would recommend this venue for

the catering manager is amazing, the food is fabulous, venue is funky,

a small/medium dinner meeting or a private wine & cheese event.

fresh and has fabulous service! We did events there for a casual

Janet Hutchison, Account Manager

crowd as well as professionals!

The Health Initiative Inc. September ’09

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Toronto has lots to offer planners CONTINUED

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Police Headquarters (40 College Street) will be connected in 2008. The plan is to add Old City Hall (60 Queen Street West) to DWLC by 2010. For more information, see the DLWC Case Study or visit www.enwave.com/dlwc.php.

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WHAT ARE SOME OF THE SEASONAL ACTIVITIES AND ATTRACTIONS FOR GROUPS? In Toronto, we invite you to “Come for the meeting. Stay for the experience…”

It’s a city where inspiring ideas converge, where original thought and the interchange of ideas are celebrated and where magic happens as a result. The city is a natural venue for conferences that celebrate ideas and invention.

Toronto is a city – ever-evolving, ever-surprising - a creative and friendly urban playground that welcomes everyone where you’ll feel a liberating energy from end to end. Discover and experience a world of arts, culture, nightlife, passion and possibilities available any season of the year. Your experience in Toronto will be whatever you want it to be.

Gardens in the sky The Green Roofs Demonstration Project involves the creation of greenspaces on top of human-made structures. The City Hall green roofs project occupies approximately 7,000 square feet.

With an investment of $260,000, the green roofs project created eight green roof plots. Find out more about the project and the green roof at the Horse Palace at Exhibition Place.

Toronto is the most popular choice for U.S.-sponsored association meetings outside the U.S.A.

CAN YOU PROVIDE SOME FACTS AND NUMBERS? Here are some fast Facts on Toronto: · With a population of 5.5 million, Toronto is Canada’s largest city · As the capital of Ontario, Toronto is the seat of government for Canada’s most populous province and is the industrial and business centre of Canada · It is the most popular choice for U.S.-sponsored association meetings outside the U.S. · Top Canadian domestic business travel destination · More than 38,000 hotel rooms in over 230 hotels · The largest convention centre in Canada, ranking among the top ten largest continuous-space facilities in North America CAN YOU BRIEFLY TELL US ABOUT TORONTO’S ECOAWARENESS PROGRAMS? The City of Toronto is doing its part for the environment by greening its buildings, vehicles and reducing waste.

City taps into Deep Lake Water Cooling In June 2006, Metro Hall (55 John St.) was the first Toronto municipal facility to be added to Enwave's Deep Lake Water Cooling (DLWC) system. City Hall (100 Queen Street West) and 28

Energy Retrofit Program In order to reduce energy used in City-owned buildings by 15 per cent, the City of Toronto introduced the Energy Retrofit Program (ERP). Since 2004, the ERP has updated more than 200 of the City owned buildings such as civic centres, arenas, community centres, police and fire stations, and Exhibition Place buildings.

The

Greening our vehicles Fleet Services plans a green future The Green Fleet Transition Plan is a sustainable and costeffective way to move the City’s fleet toward vehicles and equipment that leave fewer negative impacts on the environment.

Once fully implemented - by 2007 - emissions produced by the City's fleet are expected to be reduced by 23 per cent.

Watching our waste Waste Diversion Team The Waste Diversion Team brings together representatives from many of the City’s agencies, boards, commissions and corporations, and divisions who have created an organized effort to divert 70 per cent of the City's waste by 2010.

IN CLOSING, IF YOU HAD TO BRIEFLY DESCRIBE WHAT MAKES TORONTO DIFFERENT FROM OTHER CITIES WHAT WOULD YOU SAY? It’s not just one thing that makes Toronto different from other destinations. Inspired meetings and events really start in Toronto.

Dive into the creative city – it’s all here: vibrant people, stunning venues and infectious creative energy that together build an imaginative backdrop for any signature event.

For more information on Toronto’s eco-awareness programs, please visit: www.toronto.ca.

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DMCs – What are they and how are they best used?

BY SANDY BIBACK, CMP, CMM onvention Industry Council’s APEX Glossary defines a DMC as “A professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics. Depending on the company and the staff specialists in the company, they offer, but are not limited to, the following: creative proposals for special events within the meeting; guest tours; VIP amenities and transportation; shuttle services; staffing within convention centers and hotels; teambuilding, golf outings and other activities; entertainment, including sound and lighting; décor and theme development; ancillary meetings and management professionals; and, advance meetings and onsite registration services and housing.”

On the Web: www.apexsolution.org/glossary.htm The key for me is that a DMC is the authority on the city you are going to. When I was asked to write this article, it was suggested that I focus on Toronto. I got to thinking, this is a great opportunity to emphasize the value of a DMC in whatever city

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The

the meeting is being planned. By virtue of the definition, I can now take my meeting anywhere, connect with a DMC and ensure my client’s objectives and reasons for taking the meeting to that city are met. And just as important, the DMC will be well aware of the local culture, permits required and laws and staffing. They will save me time, save my client money.

So, how do you go about finding a credible DMC? Start with Association of Destination Management Executives (ADME) an organization of credible Destination Management Companies, worldwide. You may want a company who employs a DMCP (Destination Management Certified Professional).

You can also get information about local DMCs from the local Convention and Visitors’ Bureau or Destination Marketing Organization, such as Tourism Toronto.

On the Web: www.seetorontonow.com/MeetingPlanners.aspx Click on At Your Service (at top), then go to Meeting Services, then finally click on Search This Section at right, category Destination Management Companies and you will get a list of DMCs.

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And like any vendor you secure, send an RFP with your needs and weigh the responses and check references, ensure all insurances are in place, etc. And always, always ask for complete transparency and disclosure on how the DMC is making their money on your event. Is it from commissions? From a project fee? From markups? You need to ask the question.

Let the DMC be your eyes and ears in the city you are going to. It is their job to come up with the unusual, to stay within your budget and to negotiate on your behalf. For me personally, I rarely use a DMC when I work in Toronto. When I work outside the city I know best, you bet I call on a DMC...

Roni Feldman, DMCP, CMP of Roni Feldman & Associates www.rfa-dmcservices.com, of Toronto believes her role is to sell the city as well as her services “DMC's are always acting as ambassadors of their city. They represent not just their company but their city, province and country as for some visitors, members of the DMC field staff may be the key representatives with whom they interact. Also DMC's are often on the road at trade shows, meetings and industry conventions promoting not just their services but most important of all, their city.”

30

The

Jacquie Brave, Partner/Owner of Accenting Chicago & Tours (www.accentingchicago.com) sees “the very essence of a destination management company is to provide clients with extensive local up-to-date knowledge of their city and to implement this knowledge to a successful outcome. DMC’s have the professional staff and guides; they know the best venues for your events, the finest caterers, décor, transportation and other event services.

They know what would work best for your specific needs. They save clients significant time, energy and money by providing the expertise services clients need and deserve in a timely and costeffective way. And they are committed to producing the most successful project possible, just as the planner is, and they work together with you to reach that mutual goal.”

That’s from two expert DMC companies. So, no need to reinvent the wheel, find a suitable DMC in the city you are going to and let them help you WOW your meeting/conference/event attendees.

Sandy Biback, CMP CMM, founder of Imagination+Meeting Planners Inc. has over 30 years experience planning conferences and events. She hates to reinvent the wheel. She has also designed educational courses at the college level and currently teaches at George Brown College, Seneca College and University of Nevada at Las Vegas.

She is a member of PCMA and CanSPEP and is often quoted.

She can be reached at: biback@imaginationmeetings.com.

On the Web: www.imaginationmeetings.com

PLANNER

September ’09

Meeting rooms

Venue Information Best Western Roehampton Hotel & Suites (DT) 808 Mount Pleasant Road, Toronto, ON, M4P 2L2 Contact: Olga Peicheva T: 416-487-5101 x. 7118, 1-800-387-8899 E: sales@bwroehampton.com F: 416-487-5390 Web: www.bestwesternontario.com/hotels/best-western-roehampton-hotel/ Description: Located in the Mount Pleasant District, the surrounding neighborhood features residential streets, quaint shops and various restaurants. Subway access is within walking distance of the hotel.

Capacity: Reception-100 Banquet-80 Classroom-80 Theatre-100 Bond Place Hotel (DT) 65 Dundas Street East, Toronto, ON, M5B 2G8 Contact: Marisol Pena T: 416-362-6063, 1-800-268-9390 E: mpena@bondplace.ca F: 416-362-7757 Web: www.bondplace.ca Description: Newly renovated event facilities. Ideally situated in downtown Toronto, close to shopping, entertainment and dining.

Elegantly appointed meeting rooms.

Capacity: Reception-100 Banquet-148 Classroom-122 Theatre-200 Cambridge Suites Hotel, Toronto (DT) 15 Richmond Street East, Toronto, ON, M5C 1N2 Contact: Sharon Worsley T: 416-368-1990, 1-800-463-1990 E: sworsley@cambridgesuiteshotel.com F: 416-601-3751 Web: www.cambridgesuiteshotel.com Description: Contemporary, all-suite hotel located in the business, entertainment and shopping districts. The 229 guest suites have spacious living rooms, work areas, entertainment bars and kitchenettes.

Capacity: Reception-100 Banquet-80 Classroom-60 Theatre-90 Cosmopolitan Toronto Hotel and Spa (DT) 8 Colborne Street, Toronto, ON, M5E 1E1 Contact: Claire Steele-Drew T: 416-350-2000, 1-800-958-3488 E: info@cosmotoronto.com F: 416-350-2460 Web: www.cosmotoronto.com Description: Serene and relaxed, a haven for travellers. Incredible views of Toronto, contemporary, luxurious and nestled in the city's financial, entertainment and shopping districts.

Capacity: Reception-30 Banquet-0 Classroom-25 Theatre-30 Courtyard By Marriott Downtown Toronto (DT) 475 Yonge Street, Toronto, ON, M4Y 1X7 Contact: Holly Hornsby T: 416-924-0611, 1-800-847-5075 E: sales@courtyardtoronto.com F: 416-924-1413 Web: www.courtyard.com/yyzcy Description: A full service hotel offering outstanding value in a downtown location. Over 13,000 sq. ft. of meeting space and a pillarless ballroom with a capacity of 450 guests.

Capacity: Reception-345 Banquet-330 Classroom-224 Theatre-380

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

3

1715

12'

X

X$

X

4

2450

8'10”

X

Int$

X

4

981

9'

X

Ext$

XBH

2

520

9'

X$

Int$Valet

X

17

3458

10'

X

Int$Valet

X24h

LEGEND: – , N/A = Not available or not reported $ = Pay service X = Available BH = Regular business hours

September ’09

The

PLANNER

35

Meeting rooms

Venue Information Crowne Plaza Toronto Airport (AP) 33 Carlson Court, Toronto, ON, M9W 6H5 Contact: Adriana De Marco T: 416-675-1234 E: Adriana.spina.demarco@cptayyz.com F: 416-675-2869 Web: www.cptayyz.com Description: The ideal Toronto location for a variety of meetings and social events, the Park Plaza Toronto Airport provides more than 12,000 sq. ft. of flexible, well-appointed meeting and banquet space.

Capacity: Reception-475 Banquet-250 Classroom-180 Theatre-250 Crowne Plaza Toronto Don Valley (GTA) 1250 Eglinton Avenue East, Toronto, ON, M3C 1J3 Contact: Kevin Porter T: 416-449-4111, 1-877-474-6835 E: kevin.porter@cptdv.com F: 416-385-6770 Web: www.cptdv.com Description: Nestled within the greenery and splendor of the beautiful Don Valley in midtown Toronto, the Crowne Plaza Toronto Don Valley is a resort-style setting.

Capacity: Reception-900 Banquet-550 Classroom-300 Theatre-700 Days Hotel & Conference Centre Toronto Downtown (DT) 30 Carlton Street, Toronto, ON, M5B 2E9 Contact: Louis Suppia T: 416-542 6011, 1-800-367-9601 E: l.suppia@dayshoteltoronto.ca F: 416-977-0502 Web: www.dayshoteltoronto.ca Description: Centrally located in downtown Toronto. Nine meeting rooms, tastefully decorated and accommodating between 10 to 200 guests.

Capacity: Reception-180 Banquet-180 Classroom-75 Theatre-200 Delta Chelsea Hotel (DT) 33 Gerrard Street, Toronto, ON, M5G 1Z4 Contact: Lori Banks T: 416-595-1975, 1-800-243-5732 E: sales@deltachelsea.com F: 416-585-4393 Web: www.deltachelsea.com Description: Full service, Three-Diamond hotel centrally located in the heart of downtown Toronto and walking distance from the city's best shopping, theatre, nightlife and attractions.

Capacity: Reception-550 Banquet-420 Classroom-300 Theatre-460 Delta Toronto East (EE) 2035 Kennedy Road, Toronto, ON, M1T 3G2 Contact: Susan Welsby T: 416-299-1500 E: swelsby@deltahotels.com F: 416-754-6953 Web: www.deltatorontoeast.com Description: The Delta Toronto East has 25 configurations of meeting rooms to accommodate groups of 14 to 850. The beautiful atrium room is perfect for special receptions and banquets.

Capacity: Reception-732 Banquet-760 Classroom-576 Theatre-850 Doubletree by Hilton Toronto Hotel (AP) 655 Dixon Road, Toronto, ON, M9W 1J3 Contact: Dan McKeown T: 416-246-7926 E: dan.mckeown@doubletree.toronto.com F: 416-244-9584 Web: www.internationalplaza.toronto.doubletree.com Description: Conveniently located directly across from the Toronto Congress Centre. Plaza Ballroom features a huge lobby area for receptions of 1,200.

Capacity: Reception-2000 Banquet-1300 Classroom-750 Theatre-1700 Drake Hotel, The (DT) 1150 Queen Street West, Toronto, ON, M6J 1J3 Contact: Jasmine Baker T: 416-531-5042 x. 228 E: specialevents@thedrakehotel.ca F: 416-531-9493 Web: www.thedrakehotel.ca Description: Recently restored multi-purpose venue. Interesting architecture, adaptable space. Centrally located close to transit and downtown hotels.

Capacity: Reception-160 Banquet-70 Classroom-60 Theatre-100

36

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

12

4550

9' 9"

X

Ext$

X

17

6000

28'

X$

Ext$Valet

XBH

9

2400

8'

X

Int$

X

18

5200

12'

—

Int$Valet

XBH

26

9392

—

X

X

XBH

24

14850

—

X

X$

XBH

4

2647

15'

—

Ext$

—

PLANNER

September ’09

Meeting rooms

Venue Information Fairmont Royal York, The (DT) 100 Front Street West, Toronto, ON, M5J 1E3 Contact: Director of Sales T: 416-368-2511, 1-800-441-1414 E: rfp-ryh@fairmont.com F: 416-368-9040 Web: www.fairmontmeetings.com Description: Located in the heart of Toronto. Has been Toronto’s social and business center for more than 75 years. Convenient to theatre, shopping and dining, providing both elegant and modern conveniences.

Capacity: Reception-1670 Banquet-1260 Classroom-748 Theatre-1450 Four Points by Sheraton Toronto Lakeshore (DT) 1926 Lake Shore Blvd W, Toronto, ON, L6V 3C6 Contact: Sandy Pavao T: 416-766-4392 E: sandy@fourpointstoronto.com F: 416-766-1278 Web: www.fourpointstoronto.com Description: Easily accessible from Gardiner Expressway. Free parking.

Only 10 minutes to the heart of downtown. Free wireless Internet.

Recently renovated.

Capacity: Reception-200 Banquet-165 Classroom-100 Theatre-200 Four Seasons Hotel Toronto (DT) 21 Avenue Road, Toronto, ON, M5R 2G1 Contact: Robert Whalen T: 416-928-7328 E: robert.whalen@fourseasons.com F: 416-964-1489 Web: www.fourseasons.com/toronto Description: Located in the heart of the fashionable and eclectic Yorkville neighbourbood, yet only steps away from the best of dining, shopping, culture arts and entertainment.

Capacity: Reception-600 Banquet-625 Classroom-432 Theatre-700 Gladstone Hotel (DT) 1214 Queen Street West, Toronto, ON, M6M 1J6 Contact: Penny Rose T: 416-531-4635 x. 7121 E: penny@gladstonehotel.com F: 416-539-0953 Web: www.gladstonehotel.com Description: Urban hotel providing versatile spaces for social or corporate events. Landmark building offering two floors of multifunctional spaces in the heart of the city's vibrant art and design neighbourhood.

Capacity: Reception-250 Banquet-120 Classroom-75 Theatre-110 Grand Hotel and Suites, The (DT) 225 Jarvis Street, Toronto, ON, M5B 2C1 Contact: Heidi Wengle T: 416-863-9000 , 1-877-324-7263 E: hwengle@grandhoteltoronto.com F: 416-863-1100 Web: www.grandhoteltoronto.com Description: Intimate, luxurious, warmly residential, located in downtown Toronto, featuring 177 guest suites. Elegance and personalized service, and state-of-the-art conveniences.

Capacity: Reception-200 Banquet-200 Classroom-140 Theatre-200 Hazelton Hotel (DT) 118 Yorkville Avenue, Toronto, ON, M5R 1C2 Contact: Jacqueline Van Hoorn T: 416-963-6300, 1-866-473-6301 E: info@thehazeltonhotel.com F: 416-963-6399 Web: www.thehazeltonhotel.com Description: Located in the heart of the village of Yorkville, steps away from the luxury shops of Bloor Street, and many of the fine art galleries and world-class museums, including the Royal Ontario Museum.

Capacity: Reception-150 Banquet-48 Classroom-75 Theatre-140 Hilton Toronto (DT) 145 Richmond Street West, Toronto, ON, M5H 2L2 Contact: Denise Ethier T: 416-869-3456, 1-800-267-2281 E: info_toronto@hilton.com F: 416-869-3187 Web: www.torontohilton.com Description: Barristers Bar, sizzling steaks at Ruth's Chris Steakhouse or award-winning Canadian cuisine at the Tundra Bar & Restaurant. 19 meeting rooms, a 24-hour business center and Executive Lounge.

Capacity: Reception-1000 Banquet-800 Classroom-486 Theatre-900

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

41

12843

24' 6"

X

Int$Valet

XBH

4

2000

12'

—

X

—

21

7168

14'

X

X$

XBH

2

2100

14'

X$

Ext$

—

10

3500

10'

X$

Valet$

X

3

889

—

—

Int$Valet

XBH

20

9028

15'

X$

X$

XBH

PLANNER

37

Meeting rooms

Venue Information Holiday Inn Express North York (NE) 30 Norfinch Drive, North York, ON, M3N 1X1 Contact: Director of Sales T: 416-665-3500, 1-866-259-3501 E: north_yorkcluster@whg.com F: 416-665-3559 Web: www.hiexpress.com/yyz-northyork Description: Complimentary local calls and guest parking, morning weekly newspaper. Complimentary Express Start deluxe continental breakfast. Free high-speed Internet in all rooms Capacity: Reception-100 Banquet-25 Classroom-25 Theatre-70 Holiday Inn Select Toronto Airport (AP) 970 Dixon Road, Toronto, ON, M9W 1J9 Contact: Hughena Walsh T: 416-798-5805, 1-877-660-8550 E: hughena.walsh@ihg.com F: 416-798-5810 Web: www.hiselect.com/yyz-intlapt Description: Award-winning service with heart.

In 2007, the hotel completed a $6.5 million redecoration.

Capacity: Reception-1000 Banquet-770 Classroom-460 Theatre-1000 Holiday Inn Toronto Airport-East (AP) 600 Dixon Road, Toronto, ON, M9W 1J1 Contact: Anto Vrdoljak T: 416-240-7511, 1-800-491-4656 E: whg4301s@whg.com F: 416-240-0951 Web: www.hiyyz.com Description: Full service airport Hotel. Indoor solarium swimming pool with surrounding courtyard. Free high-speed Internet in all rooms and public areas.

Capacity: Reception-300 Banquet-260 Classroom-180 Theatre-325 Holiday Inn Toronto Yorkdale (UT) 3450 Dufferin Street, Toronto, ON, M6A 2V1 Contact: Stephanie Snowball T: 416-789-5161, 1-888-465-4329 E: stephanie.snowball@ihg.com F: 416-785-6845 Web: www.hiyorkdale.com Description: Award-winning hotel centrally located within Toronto, short walk to the Yorkdale Shopping Centre and subway station. Full service amenities, SpaDirect, indoor pool and Cafe Monterey restaurant.

Capacity: Reception-375 Banquet-350 Classroom-170 Theatre-375 Howard Johnson Toronto East (EE) 22 Metropolitan Road, Toronto, ON, M1R 2T6 Contact: Kelley Dong T: 416-293-8171 E: reservations@hojotoronto.com F: 416-321-7400 Web: www.hojotoronto.com Description: Great location at a great price. Large comfortable rooms, bright meeting rooms and complimentary continental breakfast.

Capacity: Reception-125 Banquet-100 Classroom-100 Theatre-125 Hyatt Regency Toronto On King (DT) 370 King Street West, Box 137, Toronto, ON, M5V 1J9 Contact: Celso Thompson T: 416-343-1234, 1-877-806-0006 E: yyz.res@hyatt.com F: 416-599-7394 Web: www.hyattregencytoronto.com Description: In the heart of the entertainment district close to business district. 44,000 sq. ft. of meeting space, 2 ballrooms with a freight elevator & foyer space & supporting breakout space with natural light.

Capacity: Reception-1000 Banquet-560 Classroom-210 Theatre-550 InterContinental Toronto Centre (DT) 225 Front Street West, Toronto, ON, M5V 2X3 Contact: Susan Bailey T: 416-597-1400, 1-800-422-7969 E: sales@interconti.com F: 416-597-8128 Web: www.ictc.ca Description: Located in the "centre of it all," steps away from the Rogers Centre, Air Canada Centre, CN Tower and the entertainment and financial districts. Only hotel connected to the MTCC via the main lobby.

Capacity: Reception-700 Banquet-510 Classroom-342 Theatre-700

38

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

3

600

9'

—

X$

XBH

23

7800

16' 10"

X$

Ext$Valet

XBH

6

3350

9'

X$

Ext$

X

15

4374

10'

X$

Ext$

X

1400

—

6

X X

X

18

8964

9' 10"

X$

Int$

X

19

5760

9' 11"

X

Int$Valet

X

PLANNER

September ’09

Meeting rooms

Venue Information InterContinental Toronto Yorkville (DT) 220 Bloor Street West, Toronto, ON, M5S 1T8 Contact: David Robitaille T: 416-960-5200, 1-888-594-6835 E: david.robitaille@ihg.com F: 416-324-5889 Web: www.toronto.intercontinental.com Description: Nestled in the city's most culturally rich, exclusive neighbourhood. Includes 208 newly-remodelled guestrooms and suites.

All function have windows, wireless Internet and are free of pillars.

Capacity: Reception-250 Banquet-160 Classroom-144 Theatre-250 Novotel Toronto Centre (DT) 45 The Esplanade, Toronto, ON, M5E 1W2 Contact: Jessica Kim T: 416-367-8900 E: jessica.kim@accor.com F: 416-860-5154 Web: www.novoteltorontocentre.com Description: Excellent downtown location close to local concert venues, GO and VIA stations. Recently appointed meeting rooms and Novotel signature service.

Capacity: Reception-300 Banquet-180 Classroom-130 Theatre-300 Novotel Toronto North York (UT) 3 Park Home Avenue, Toronto, ON, M2N 6L3 Contact: Albert Kreimerman T: 416-733-2929, 1-800-668-6835 E: h0910@accor.com F: 416-733-3403 Web: www.novotel-toronto-northyork.com Description: Located in uptown Toronto with easy access from major highways. Exceptional restaurant, bar, pool and fitness facilities. On-site subway access to Toronto venues and attractions.

Capacity: Reception-300 Banquet-240 Classroom-140 Theatre-275 Old Mill Inn & Spa, The (DT) 21 Old Mill Road, Toronto, ON, M8X 1G5 Contact: Shannon Hill T: 416-236-2641, 1-866-653-6455 E: shill@oldmilltoronto.com F: 416-236-0311 Web: www.oldmilltoronto.com Description: Resort setting. Sixteen distinctly decorated meeting rooms accommodating up to 1,000 people. Many rooms feature wood-burning fireplaces, windows and walkouts to beautifully landscaped gardens.

Capacity: Reception-1000 Banquet-750 Classroom-480 Theatre-800 Pantages Suites Hotel & Spa (DT) 200 Victoria Street, Toronto, ON, M5B 1V8 Contact: Michael Hoskin T: 416-362-1777 x. 5459, 1-866-852-1777 E: michael.hoskin@pantageshotel.com F: 416-368-8217 Web: www.pantageshotel.com Description: Contemporary and modern elegance with 6,500 sq. ft. of flexible meeting and event space.

Capacity: Reception-300 Banquet-220 Classroom-220 Theatre-300 Park Hyatt Toronto (DT) 4 Avenue Road, Toronto, ON, M5R 2E8 Contact: Christina Ramsay T: 416-925-1234 E: cramsay@hyatt.com F: 416-924-6693 Web: www.parkhyatttoronto.com Description: Height of sophistication within award-winning meeting facilities. Recognized as the city's premier setting by Condé Nast Traveler. Beautiful rooftop meeting room and patio (seasonal).

Capacity: Reception-600 Banquet-400 Classroom-255 Theatre-475 Radisson Admiral Hotel - Toronto Harbourfront (DT) 249 Queen's Quay West, Toronto, ON, M5J 2N5 Contact: Mike Lee T: 416-203-3333, 1-800-333-3333 E: mike@radissonadmiral.com F: 416-203-3100 Web: www.radissonadmiral.com Description: Boutique-style hotel, spectacular view of Lake Ontario at Toronto's Harbourfront, 157 new and non-smoking rooms & studios.

Restaurant, bar, business and fitness centres, outdoor pool and patio.

Capacity: Reception-400 Banquet-200 Classroom1500 Theatre-400

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

11

2010

9' 6"

X$

Valet$

XBH

9

2457

9'

—

Int$

X

8

2340

12'

X

Ext$

X

16

8316

9' 10"

X$

X

XBH

6

3300

14'

X$

Int$

XBH

12

5335

15'

X$

Int$Valet

X

8

3146

13'

X

X$

XBH

PLANNER

39

Meeting rooms

Venue Information Ramada Plaza Toronto (DT) 300 Jarvis Street, Toronto, ON, M5B 2C5 Contact: Minki Basu T: 416-977-4823, 1-800-567-2233 E: sales@ramadaplazatoronto.com F: 416-977-4830 Web: www.ramadaplazatoronto.com Description: More than 6,500 sq. ft. of meeting space. Complimentary wireless Internet access. Full range of A/V equipment. Staffed business centre for faxes and photocopies. Wide selection of customizable menus.

Capacity: Reception-250 Banquet-180 Classroom-130 Theatre-250 Renaissance Toronto Hotel Downtown (DT) 1 Blue Jays Way, Toronto, ON, M5V 1J4 Contact: Erin Dumont T: 416-341-7100, 1-800-237-1512 E: edumont@renaissancetoronto.com F: 416-341-5090 Web: www.renaissancetorontodowntown.com Description: World's only Four-Diamond hotel located in a major league sports and entertainment venue. Located next to the Convention Centre and CN Tower. 348 rooms with 70 rooms overlooking the stadium.

Capacity: Reception-400 Banquet-250 Classroom-150 Theatre-320 Royal Meridien King Edward Hotel (Le) (DT) 37 King Street East, Toronto, ON, M5C 1E9 Contact: Glory Taweel or Adam Bussel T: 416-863-3229, 416-863-3232 E: glory.taweel@lemeridien.com F: 416-863-0642 Web: www.lemeridien.com/kingedward Description: Victorian charm, spectacular lobby area and mezzanine.

Newly restored Sovereign Ballroom. Offers traditional English Afternoon Tea and claims to serve the best Sunday Brunch in the city.

Capacity: Reception-500 Banquet-350 Classroom-200 Theatre-380 Sheraton Centre Toronto Hotel (DT) 123 Queen Street West, Toronto, ON, M5H 2M9 Contact: Julie Shorrock T: 416-361-1000 E: julie.shorrock@sheraton.com F: 416-947-4854 Web: www.sheraton.com/centretoronto Description: Newly Renovated. More than 50 meeting rooms of various sizes including an Exhibit Hall and two divisible ballrooms. Dedicated kosher kitchen available.

Capacity: Reception-850 Banquet-450 Classroom-378 Theatre-650 SoHo Metropolitan Hotel (DT) 318 Wellington Street West, Toronto, ON, M5V 3T4 Contact: Katherine Ross T: 416-597-6327 E: kr@metropolitan.com F: 416-599-8801 Web: www.metropolitan.com/soho Description: Boutique hotel, contemporary décor, gourmet food and beverage provided by Sen5es, located in the heart of the entertainment district with numerous shops and theatres within walking distance.

Capacity: Reception-80 Banquet-81 Classroom-35 Theatre-80 Suites at 1 King West, The (DT) 1 King Street West, Toronto, ON, M5H 1A1 Contact: Matt Black T: 416-548-8200 E: hotelsales@onekingwest.com F: 416-548-8101 Web: www.onekingwest.com Description: The spectacular original banking hall of the 1914 Dominion Bank of Canada has been fully restored and converted into one of Toronto's most-sought-after hotel and meeting facilities.

Capacity: Reception-600 Banquet-270 Classroom-180 Theatre-400 Sutton Place Hotel Toronto, The (DT) 955 Bay Street, Toronto, ON, M5S 2A2 Contact: Anna La T: 416-924-9221, 1-866-378-8866 E: sales_toronto@suttonplace.com F: 416-924-1778 Web: www.suttonplace.com Description: Centrally located, steps from trendy Yorkville and worldclass arts & entertainment venues. 311 guestrooms, luxury suites and furnished La Grande Residence Apartments. Four-Diamond AAA-CAA. Capacity: Reception-271 Banquet-271 Classroom-180 Theatre-271

40

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

10

2000

10'

X

X$

X

10

4066

14'

—

—

XBH

16

5280

11'6’’

X

Int$

X

52

5390

11'

X

X$

XBH

4

1010

8' 6"

—

Int$Valet

XBH

13

3500

—

X$

X$

XBH

13

3586

11'

X$

Int$Valet

X24h

PLANNER

September ’09

Meeting rooms

Venue Information Toronto Marriott Bloor Yorkville (DT) 90 Bloor Street East, Toronto, ON, M4W 1A7 Contact: Debra Wilson T: 416-961-8000 E: debraw@marriottbloor.com F: 416-961-9581 Web: www.marriottbloor.com Description: Located in the heart of the fashionable Yorkville district, providing a unique customer experience at a fair price.

Capacity: Reception-400 Banquet-360 Classroom-160 Theatre-400 Toronto Marriott Downtown Eaton Centre Hotel (DT) 525 Bay Street, Toronto, ON, M5G 2L2 Contact: Jennifer Worden T: 416-597-9200, 1-800-905-0667 E: jennifer.worden@marriott.com F: 416-597-9211 Web: www.marriotteatoncentre.com Description: Flagship Marriott in Canada, centrally located in the heart of the financial and shopping district. Offers 459 deluxe guest rooms and flexible meeting space.

Capacity: Reception-850 Banquet-600 Classroom-400 Theatre-800 Westin Bristol Place-Toronto Airport (AP) 950 Dixon Road, Toronto, ON, M9W 3N4 Contact: Jeanette Costa T: 416-675-9444 E: jeanette@westinbristolplace.com F: 416-675-4426 Web: www.westin.com/bristolplace Description: Minutes from Pearson International Airport, complimentary shuttle service, 288 guestrooms and 5 suites. Zachary's four-star restaurant for dinner and 18 meeting rooms.

Capacity: Reception-600 Banquet-500 Classroom-300 Theatre-500 Westin Harbour Castle Hotel, The (DT) 1 Harbour Square, Toronto, ON, M5J 1A6 Contact: Director of Sales T: 416-869-1600 E: harca@starwoodhotels.com F: 416-869-1420 Web: www.westin.com/harbourcastle Description: Joined by a glass-enclosed walkway over Queen's Quay.

Over 75,000 sq. ft. of meeting space. A fully-equipped business centre and in-house A/V company are available.

Capacity: Reception-3000 Banquet-2200 Classroom-1500 Theatre-2500 Westin Prince, Toronto (UT) 900 York Mills Road, Toronto, ON, M3B 3H2 Contact: Louis Loranger T: 416-444-2511 x. 5119, 1-800-Westin-1, E: lloranger@torontoprince.com F: 416-391-5184 Web: www.westin.com/prince Description: Only hotel in Toronto to receive the CAA Four-Diamond Award for 27 consecutive years. Situated on 16 acres of parkland and considered a resort within the city. Easy access to major highways.

Capacity: Reception-700 Banquet-600 Classroom-350 Theatre-650 Windsor Arms Hotel (DT) 18 Thomas Street, Toronto, ON, M5S 3E7 Contact: Karen Poppell T: 416-971-9666, 1-877-999-2767 E: kpoppell@windsorarmshotel.com F: 416-921-9121 Web: www.windsorarmshotel.com Description: Best kept secret in the heart of Yorkville, luxurious boutique hotel combines every facility expected of a great property with timeless elegance. Its Courtyard Cafe can accommodate from 10 to 500 guests.

Capacity: Reception-500 Banquet-250 Classroom-140 Theatre-300 Yorkland Hotel Toronto (UT) 185 Yorkland Boulevard, Toronto, ON, M2J 4R2 Contact: Gina Cormier T: 416-493-9000, 1-877-602-7666 E: gcormier@yorklandhotel.com F: 416-493-5729 Web: www.yorklandhotel.com Description: Featuring extensive meeting rooms and banquet facilities for large conferences of up to 350 people. Custom menus and meeting packages can be created on request.

Capacity: Reception-500 Banquet-330 Classroom-250 Theatre-400

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

10

5200

—

X

X$

XBH

17

7952

15'

—

Int$Valet

X24h

17

5820

15'

X

Ext$

XBH

28

25000

16' 11"

X$

Ext$Valet

X24h

18

7437

18'

—

Ext$

X24h

7

3000

50'

X$

Valet$

XBH

14

5460

10'

X

X$

X

PLANNER

41

Meeting rooms

Venue Information 111 Bathurst (DT) 111 Bathurst Street , Toronto, ON, M5V 2R1 Contact: Kate Godin T: 416-504-9100, 1-877-504-5700 E: info@waddingtons.ca F: 416-504-0033 Web: www.111bathurst.ca Description: Offers 7,000 sq. ft. of soaring ceilings and exposed brick walls that can be configured as required, combined with state-of-the art technical and on-site creative support.

Capacity: Reception-500 Banquet-250 Classroom-250 Theatre-300 130 West Event Centre (DT) 130 Dundas Street West, Toronto, ON, M4G 1C3 Contact: Paul Spano T: 416-340-9631, 1-866-340-9631 E: info@130west.com F: 416-340-9602 Web: www.130west.com Description: For corporate events, meetings, training seminars, awards banquets, product launches or private parties. Technology and functionality to accommodate all requirements. Downtown location.

Capacity: Reception-350 Banquet-200 Classroom-90 Theatre-240 Academy of Spherical Arts, The (DT) # 1 Snooker Street, Toronto, ON, M6K 1G1 Contact: Andrea Burleigh T: 416-532-2782 x. 29 E: info@sphericalarts.com F: 416-532-3075 Web: www.sphericalarts.com Description: In the 19th century Brunswick factory, massive post and beam construction, old brick, art filled walls, eclectic furniture groupings, original antique billiard, pool tables. Private tasting cellar in basement.

Capacity: Reception-600 Banquet-130 Classroom-60 Theatre-150 Advocates' Society, The (DT) 480 University Avenue, Suite 1700, Toronto, ON, M5G 1V2 Contact: Johanne O’Brian T: 416-597-0243 x. 113 E: johanne@advocates.ca F: 416-597-1588 Web: www.advocates.ca Description: State of the art AV equipment. All rooms with natural light.

In the downtown core close to major hotels. Large room with dividers, boardroom, reception and registration desk. Catering service available.

Capacity: Reception-120 Banquet-150 Classroom-160 Theatre- — Albany Club of Toronto (DT) 91 King Street East, Toronto, ON, M5C 1G3 Contact: Nancy Wright T: 416-364-5471 x. 224 E: catering@albanyclub.ca F: 416-364-3075 Web: www.albanyclub.ca Description: Stately historic 1880s building, centrally located downtown, steps from King & Yonge Streets, across from the stunning gardens of St. James cathedral & Park. Full service catering and event planning.

Capacity: Reception-200+ Banquet-130 Classroom-70 Theatre-140

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1

7000

15'

X

Ext$

X

1

3000

10'

X

Ext$

X

4

4655

20'

—

Ext$

X

2

X

X

X

Ext$

X

8

1800

20'

X

—

—

LEGEND: – , N/A = Not available or not reported $ = Pay service X = Available BH = Regular business hours 42

The

PLANNER

September ’09

Meeting rooms

Venue Information Allen Lambert Galleria, Brookfield Place (DT) 181 Bay Street, Suite 22, Toronto, ON, M5J 2T3 Contact: Franca Bellisario T: 416-777-6480 E: fbellisario@brookfieldproperties.com F: 416-777-2040 Web: www.brookfield-place.com Description: Six-storey indoor avenue resplendent in light and glass. 85 feet high, 45 feet wide, 360 feet long, ideal for special events. Open to the public during the day.

Capacity: Reception-1500 Banquet-350 Classroom-300 Theatre-400 Allstream Centre (DT) 105 Princes Boulevard, Toronto, ON, M6K 3C3 Contact: Geoff Mak T: 416-263-3026 E: gmak@allstreamcentre.com F: 416-263-3029 Web: www.allstreamcentre.com Description: Allstream Centre is located on the grounds of Exhibition Place. Hybrid of modern technology and historical art deco. Offers Toronto’s largest column free ballroom. LEED silver certification.

Capacity: Reception-4000 Banquet-3000 Classroom-2800 Theatre-4000 Andrew Richard Designs – ARD Events (DT) 310 King Street East, Toronto, ON, M5A 1K3 Contact: Fiona Haig T: 416-601-1454 E: fiona@andrewricharddesigns.com F: — Web: www.andrewricharddesigns.com Description: Fabulous atrium on the main floor. Loft style space upstairs. Use of exquisite showroom outdoor furniture for events gives an outdoor ambiance and round-the-year summer experience.

Capacity: Reception-700 Banquet-250 Classroom- — Theatre-400 Arcadian Court (DT) 401 Bay Street, 8th Floor, Toronto, ON, M5H 2Y4 Contact: Jennifer Prince T: 416-861-6138 E: arcadian.court@hbc.com F: 416-861-6615 Web: www.arcadiancourt.ca Description: Historic jewel of Toronto. Built in 1929, favorite of 'ladies who lunch' in hats and white gloves and is still much sought after today for weddings and social events. Grandeur and character.

Capacity: Reception-1000 Banquet-500 Classroom-400 Theatre-600 Arta Gallery (DT) 55 Mill Street, Building 9, Unit 102, Toronto, ON, M5A 3C4 Contact: Fay Athari T: 416-364-2782 E: info@artagallery.ca F: 416-512-9423 Web: www.artagallery.ca Description: Conveniently located in the heart of downtown Toronto, the gallery is visually seductive and remarkably flexible.

Capacity: Reception-250 Banquet- — Classroom-80 Theatre- — Arts & Letters Club of Toronto, The (DT) 14 Elm Street, Toronto, ON, M5G 1G7 Contact: Sarah Van Wyck T: 416-597-0223 x. 1 E: catering@artsandlettersclub.ca F: 416 597 9544 Web: www.artsandlettersclub.ca Description: Located in downtown Toronto, the Great Hall boasts cathedral ceilings, clerestory windows, a fireplace and a stage with a fully-equipped lighting system.

Capacity: Reception-165 Banquet-112 Classroom-48 Theatre-112 Atlantis Pavilions (DT) 955 Lakeshore Boulevard West, Toronto, ON, M6K 3B9 Contact: Shelley Stamplecoskie T: 416-260-8000 E: info@atlantispavilions.com F: 416-260-0552 Web: www.atlantispavilions.com Description: After extensive renovations, Atlantis is the new gem of Toronto's waterfront. Landmark location, four spectacular ballrooms with floor-to-ceiling windows. Panoramic views of the Toronto skyline and waterfront.

Capacity: Reception- — Banquet- — Classroom- — Theatre- —

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1

16000

85'

—

Int$

X24h

20

43900

—

—

Int/Ext$

X

2

7500

14'

X

Ext$

—

1

5500

35'

X

Int$

XBH

3200

12'

Ext$

X24h

4+

1332

—

—

Ext$

X

4+

17500

—

X

Ext$

X

1

PLANNER

X

43

Meeting rooms

Venue Information Bata Shoe Museum, The (DT) 327 Bloor Street, Toronto, ON, M5S 1W7 Contact: Solveig Janitis T: 416-919-1782 E: specialevents@batashoemuseum.ca F: 416-979-0078 Web: www.batashoemuseum.ca Description: Award-winning architecture and design. Eclectic shoe collection of over 13,000 artifacts. Flexible event space in an original setting.

Capacity: Reception-300 Banquet-120 Classroom-60 Theatre-100 Black Creek Pioneer Village (UT) 1000 Murray Ross Parkway, Toronto, ON, M3J 2P3 Contact: Jennifer Robinson T: 416-736-1733 x. 5419 E: jrobinson@trca.on.ca F: 416-661-6610 Web: www.blackcreek.ca Description: Black Creek Pioneer Village offers a unique historic reenactment setting, several indoor meeting and banquet rooms and seasonal outdoor options.

Capacity: Reception-250 Banquet-200 Classroom-150 Theatre-240 C Lounge (DT) 456 Wellington Street West, Toronto, ON, M5V 1E3 Contact: General Manager T: 416-260-9393 E: clounge@libertygroup.com F: 416-260-9330 Web: www.libertygroup.com Description: The creator of the famous "Fire and Ice Lounge" with Ice Culture. One of the most beautiful and spacious patios in the city.

Popular venue for after parties, notably the Toronto Film Festival.

Capacity: Reception-600 Banquet-250 Classroom-110 Theatre-250 Capitol Event Theatre, The (DT) 2492 Yonge Street , Toronto, ON, M4P 2H7 Contact: Christina Xavier & Rene Lesko T: 416-322-3322 E: rene@eventtheatres.com F: 416-322-3943 Web: www.eventtheatres.com Description: Restored to its original 1918 grandeur, elegant vintage details and warm mature charm; offering a unique setting for corporate and private functions. Also features executive Chef Richard Andino.

Capacity: Reception-500 Banquet-300 Classroom-300 Theatre-350 Carlu, The (DT) 444 Yonge Street, 7th Floor, PO Box 35, Toronto, ON, M5B 2H4 Contact: Kelli MacKinnon T: 416-597-1931 E: events@thecarlu.com F: 416-597-9319 Web: www.thecarlu.com Description: At the corner of College and Yonge, heart of downtown.

Internationally-renowned architecture in the "Art Moderne" style. For corporate and social events, product launches and meetings.

Capacity: Reception-1500 Banquet-600 Classroom-450 Theatre-1200 Casa Loma (DT) 1 Austin Terrace, Toronto, ON, M5R 1X8 Contact: Tina Katz T: 416-923-1172 E: catering@casaloma.org F: 416-923-5734 Web: www.casaloma.org Description: Toronto's Majestic Castle overlooking Toronto, elegant architecture and interior design. Seasonal gardens. Exclusive evening use of the entire main floor with daytime meeting room space available.

Capacity: Reception-1200 Banquet-330 Classroom-125 Theatre-250 Cineplex Entertainment Theatres (GTA) 1303 Yonge Street, Toronto, ON, M4T 2Y9 Contact: Lisa Hegedus T: 416-323-6618 E: lisa.hegedus@cineplex.com F: 416-323-6625 Web: www.cineplex.com Description: Special Event license required to serve alcohol at functions. Ideal locations to showcase products or services. Locations across the GTA, close to amenities. Customized space for groups.

Capacity: Reception- — Banquet- — Classroom- 500 Theatre- 500

44

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1

1200

52'

X

Ext$

X

4+

3000

18'

—

Ext

X

5000

18'

1

Ext$ XBH

X

1

3025

45'

X

Ext$

X

4

7000

43'

X

ExtInt$Valet

X24H

4+

5000

60'

X

Ext

XBH

4+

7000

50'

X$

Int/Ext$

X

PLANNER

September ’09

Meeting rooms

Venue Information Circa (DT) 126 John Street, Toronto, ON, M5V 2E3 Contact: Ashley McIntyre T: 416-979-0044 E: events@circatoronto.com F: 416-979-0034 Web: www.circatoronto.com Description: Main floor features a large dance floor and grand stage.

Three more floors feature undulating balconies with clear view of the action below. Ideal for multiple events, each floor offers distinct areas.

Capacity: Reception-400 Banquet-200 Classroom-200 Theatre-400 CN Tower (DT) 301 Front Street West, Toronto, ON, M5V 2T6 Contact: Sales Coordinator T: 416-601-4718 E: sales@cntower.ca F: 416-601-4712 Web: www.cntower.ca Description: A landmark icon, provides a spectacular setting. Awardwinning cuisine and ambiance. Multiple venues including theatre, meeting rooms and 360 The Restaurant at the CN Tower.

Capacity: Reception-2000 Banquet-400 Classroom-36 Theatre-144 CNIB Centre (UT) 1929 Bayview Avenue, Toronto, ON, M4G 3E8 Contact: Pamela Deveaux T: 416-486-2500 x. 3868 E: facilities@cnib.ca F: 416-480-7700 Web: www.cnib.ca/centre Description: In mid-town Toronto, accessble via all major highways. The Conference Ballroom space can be divided into three sections. A unique venue location supporting CNIB programs and services.

Capacity: Reception-500 Banquet-300 Classroom-150 Theatre-450 Courthouse, The (DT) 57 Adelaide Street East, Toronto, ON, M5C 1K6 Contact: Special Events Coordinator T: 416-214-9379 E: courthouse@libertygroup.com F: 416-214-1715 Web: www.libertygroup.com Description: Restored building in the heart of the theatre district.

Outstanding features include a custom-built acoustic stage with top-ofthe-line sound system. Ideal for product launches and after-parties.

Capacity: Reception-400 Banquet-150 Classroom-80 Theatre-200 Design Exchange (DT) 234 Bay Street, Toronto, ON, M5K 1B2 Contact: Gillian Hoff T: 416-216-2140 E: meet@dx.org F: 416-368-0684 Web: www.dx.org Description: Located in the original historic Toronto Stock Exchange building in the financial district. Many spaces for events. Proceeds from events support design education programs and its museum.

Capacity: Reception-500 Banquet-300 Classroom-336 Theatre- 455 Direct Energy Centre (DT) 100 Princes Boulevard, Toronto, ON, M6K 3C3 Contact: Geoff Mak T: 416-263-3026 E: gmak@directenergycentre.com F: 416-263-3029 Web: www.directenergycentre.com Description: Largest trade show facility in Canada with over 1 million sq. ft. of exhibit space, located on the grounds of Exhibition Place, joined by Allstream Centre via an underground pedestrian tunnel.

Capacity: Reception-6000 Banquet-3000 Classroom-4500 Theatre-4500 Dolce International (BMO Institute for Learning) (NE) 3550 Pharmacy Avenue, Toronto, ON, M1W 3Z3 Contact: Lesley-Anne Carrothers Keegan T: 416-490-4434 E: lesleyanne.carrothers@dolce.com F: 416-490-4493 Web: www.dolce.com Description: Spectacular architecture of the lobby area, ideal location for trade shows and receptions. The Victorian garden (seasonal) offers a heaven for relaxing and networking.

Capacity: Reception-450 Banquet-300 Classroom-300 Theatre-450

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

4

4100

40'

X

Int$

X

4+

—

—

—

Int/Ext$

XBH

4+

6300

11'

X

Int/Ext$

XBH

1+

2500

25'

X

Ext$

XBH

4+

6048

40'

X

Int$Valet

XBH

31

125000

40’

—

Int/Ext$

X

49

—

—

X

X

XBH

PLANNER

45

Meeting rooms

Venue Information Edward Day Gallery (DT) 952 Queen Street West, Suite 200, Toronto, ON, M6J 1G8 Contact: Mary Sue Rankin/ Kelly McCray T: 416-921-6540 E: eddaygal.toronto@sympatico.ca F: 416-921-6624 Web: www.edwarddaygallery.com Description: Commercial contemporary art gallery. Private or corporate functions in spacious surroundings, including current exhibit display. Five per cent discount on gallery purchases up to a year following event.

Capacity: Reception-300 Banquet-150 Classroom- — Theatre-125 Eglinton Grand (UT) 400 Eglinton Avenue West, Toronto, ON, M5N 1A2 Contact: Dino Lucchetto T: 416-485-5900 E: info@eglintongrand.com F: 416-485-0292 Web: www.eglintongrand.com Description: Formerly The Eglinton Theatre, historic landmark restored to its original 1937 grandeur, spectacular ballroom. Adorned with mahogany and ebony, elegant marble, wainscoting and period furniture.

Capacity: Reception-1000 Banquet-510 Classroom- — Theatre-500 Elgin and Winter Garden Theatre Centre, The (DT) 189 Yonge Street, Toronto, ON, M5B 1M4 Contact: Kevin Harris T: 416-325-4144 E: kevin.harris@heritagetrust.on.ca F: 416-314-3583 Web: www.heritagetrust.on.ca Description: Contains two separate vaudeville-era theatres, the Elgin (1,560 seats) and the Winter Garden (992 seats). Has a series of elegant lobby areas that are available for receptions up to 1,000 people.

Capacity: Reception-1000 Banquet-120 Classroom-150 Theatre-1560 Estates Of Sunnybrook, The (UT) 2075 Bayview Avenue, Toronto, ON, M4N 3M5 Contact: Sales Department T: 416-487-3841 E: mansions@estatesofsunnybrook.com F: 416-487-5708 Web: www.estatesofsunnybrook.com Description: Three restored heritage buildings, each with original features and charm. Landscaped grounds, tranquil environment. Ideal for corporate holiday parties and summer barbecues.

Capacity: Reception-195 Banquet-150 Classroom-120 Theatre-175 Fermenting Cellar at the Distillery Historic District, The (DT) 55 Mill Street, Suite 200, Toronto, ON, M5A 3C4 Contact: Nicole Caron T: 416-364-1177 E: nc@thedistillerydistrict.com F: 416-364-4793 Web: www.fermentingcellar.ca Description: Located in Distillery Historic District. Events are held in a breathtaking industrial chic setting. Heavy timber beams and trusses and original Kingston limestone walls provide a unique ambiance.

Capacity: Reception-600 Banquet-320 Classroom- —Theatre-600 Fifth Grill and Social Club, The (DT) 225 Richmond Street West, Suite 500, Toronto, ON, M5V 1W3 Contact: Jamie Lamaca T: 416-979-3005 E: office@thefifth.com F: 416-979-9877 Web: www.thefifth.com Description: Toronto landmark since 1996. Has a capacity of 600 guests. Fifth Social Club, loft design, lounge areas, three bars, dancing area and DJ/AVThe Fifth terrace has a downtown view and is winterized.

Capacity: Reception-600 Banquet-160 Classroom-400 Theatre- 350 Four Seasons Centre for the Performing Arts (DT) 145 Queen Street West, Toronto, ON, M5H 4G1 Contact: Kathleen Reichelt T: 416-363-6671 E: info@fourseasonscentre.ca F: — Web: www.fourseasonscentre.ca Description: The first of its kind in Canada. Horseshoe-shaped in the tradition of the great European opera houses, incorporating the latest in modern technology,. Unparalleled acoustics and sightlines throughout.

Capacity: Reception- — Banquet- — Classroom- — Theatre-2144

46

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1

3500

—

—

Ext$

X

2

7000

35'

—

Ext$

—

2

1560

25'

X

Ext$

X

4+

2156

10' 8"

—

Ext$

—

2

8000

16'

X

ExtInt$/Valet

X

2

10000

12'

—

Ext$

X

4+

—

39'

X$

Int/Ext$

X

PLANNER

September ’09

Meeting rooms

Venue Information Gardiner Museum of Ceramic Art (Jamie Kennedy) (DT) 111 Queens Park, Toronto, ON, M5S 2C7 Contact: Michael Soulard T: 416-362-1957 x. 201 E: michaels@jamiekennedy.ca F: — Web: www.jamiekennedy.ca Description: Minimalist space with floor to ceiling windows and limestone floors. The Terrace Room has spectacular views on Queen’s Park and across to the ROM. Groups can also rent the Museum’s lobby.

Capacity: Reception-200 Banquet-100 Classroom- — Theatre- — George Brown House (DT) 186 Beverley Street, Toronto, ON, M5T 1L4 Contact: Judith Goodwin T: 416-314-4911 E: bookings@heritagetrust.on.ca F: 416-325-5071 Web: www.heritagetrust.on.ca Description: Crystal chandeliers, marble and ebony fireplaces, intricate flooring and mahogany panelling, built in 1876 for Senator George Brown. Gracious and intimate setting accommodates up to 90 guests.

Capacity: Reception-90 Banquet-64 Classroom-22 Theatre-50 Glenn Gould Studio (DT) 250 Front Street West, Toronto, ON, M5V 3G7 Contact: Mike Carroll T: 416-205-5000 E: ggsinfo@glenngouldstudio.com F: 416-205-5551 Web: www.glenngouldstudio.com Description: "Jewel of the Canadian Broadcasting Centre" and continues to be one of Toronto's favourite venues for concert-goers. Ideal rental location for performances, business functions and recordings.

Capacity: Reception- — Banquet- — Classroom- — Theatre-341 Granite Club (UT) 2350 Bayview Avenue, Toronto, ON, M2L 1E4 Contact: Deborah Muise T: 416-510-6676 E: dmuise@graniteclub.com F: 416-4510-6682 Web: www.graniteclub.com Description: Private club with options for non-members to rent space.

An oasis of elegance, charm and serenity situated mid-town. Outstanding decorative features.

Capacity: Reception-800 Banquet-500 Classroom-250 Theatre-500 Graydon Hall Manor (UT) 185 Graydon Hall Drive, Toronto, ON, M3A 3B4 Contact: Julie Munro T: 416-449-5432 x. 26, 1-877-373-6333 E: julie@graydonhall.com F: 416-449-9830 Web: www.graydonhall.com Description: A beautiful historic manor house, set in restored gardens.

Situated north of downtown, close to Highway 401. The perfect venue for film shoots and after-parties, weddings and banquets.

Capacity: Reception-400 Banquet-180 Classroom-100 Theatre-220 Great Hall, Toronto’s Vintage Venue, The (DT) 1087 Queen Street West, Toronto, ON, M6J 1H3 Contact: Don A. Sagarese T: 905-615-9957 x. 227 E: don@otm.ca F: 905-615-9914 Web: www.thegreathall.ca Description: Built in 1889, remains a historic Toronto landmark and vintage venue in the heart of Toronto's Art & Design District. Unique exterior, 40” vaulted ceiling, hardwood dancefloor and sweeping balcony.

Capacity: Reception-480 Banquet-200 Classroom-180 Theatre-350 Great Lakes Schooner Company (Seasonal) (DT) 249 Queen's Quay West, Suite 111, Toronto, ON, M5J 2G8 Contact: Damian Ivers T: 416-260-6355 E: damian@greatlakesschooner.com F: 416-260-6377 Web: www.greatlakesschooner.com Description: The finest sailing and motor yachts for private charters.

Custom tours, incentive programs, corporate functions and educational programs for groups from 10-500. Fully licensed vessels.

Capacity: Reception-500 Banquet-200 Classroom- — Theatre- —

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1

—

—

X$

Ext$

XBH

4

756

13'

—

Ext$

—

1

5400

30'

X

Ext$

XBH

4+

—

13'

X

Int/Ext$

X

4+

4000

14'

X

Ext

XBH

2

2600

40

—

Ext$

—

4 +boats

—

—

—

Ext$

—

PLANNER

47

Meeting rooms

Venue Information Guvernment (The) (DT) 137 Queens Quay East, Toronto, ON, M5A 3Y5 Contact: Jeff Wojcik T: 416 869 9444 x. 233 E: jeff@ink-00.com F: 416-869-1444 Web: www.ink-00.com Description: $3 million transformation. Dynamic new space includes a hydraulic DJ booth as created by Cirque du Soleil, LED plasma walls, a 28 'x 9' retractable screen all with a special touch by The Designer Guys.

Capacity: Reception-1600 Banquet-250 Classroom-300 Theatre-574 Harbourfront Centre (DT) 235 Queens Quay West, Toronto, ON, M5J 2G8 Contact: Averill Maroun T: 416-973-4956 E: rentals@harbourfrontcentre.com F: 416-973-4859 Web: www.harbourfrontcentre.com Description: 3 indoor theatres and outdoor stage, indoor meeting spaces, outdoor patios, gallery spaces, on-site catering, all on 10 acres of central waterfront with direct access by major streetcar routes.

Capacity: Reception-440 Banquet- — Classroom- — Theatre-440 Harlequin Cruises Inc. (Seasonal) (DT) 1 Yonge Street, Suite 104, Toronto, ON, M5E 1E5 Contact: Kathie Rogers T: 416-364-6999 E: kathie@harlequincruises.com F: 416-364-5204 Web: www.harlequincruises.com Description: Fine charter cruise ship, styled after a genuine Mississippi River Boat, the largest open air deck on the water. Once aboard, stroll along one of two decks or relax comfortably in the spacious lounge.

Capacity: Reception-500 Banquet-300 Classroom-250 Theatre-250 Hart House (DT) 7 Hart House Circle, Toronto, ON, M5S 3H3 Contact: Mavish Ashraf T: 416-978-2449 E: events.harthouse@utoronto.ca F: — Web: www.harthouse.utoronto.ca Description: Considered one of the city's architectural masterpieces, with soaring stained glass windows, marble floor and oak timbered ceilings.

Capacity: Reception- — Banquet- — Classroom- — Theatre- — Haworth Design (DT) 55 University Avenue, Toronto, ON, M5J 2H7 Contact: Rachel Menard T: 416-363-3486 x. 2029 E: rachel.menard@haworth.com F: 416-861-8221 Web: www.haworth.com Description: In the heart of the financial and entertainment district, elegant and modern 13,000 sq. ft. showroom. Dramatic two-story ceiling in the lobby. Eco-friendly & corporate events preferred.

Capacity: Reception-300 Banquet-80 Classroom-15 Theatre-100 Hockey Hall of Fame (DT) BCE Place, 30 Yonge Street, Toronto, ON, M5E 1X8 Contact: Steven Ozimec T: 416-360-7735 E: sozimec@hhof.com F: 416 360 1316 Web: www.hhof.com Description: For meetings, presentations, press conferences, cocktail receptions and dinners with the Stanley Cup, in the home of Canada's National Sport. Easy access to GO Transit and VIA stations.

Capacity: Reception-1000 Banquet-200 Classroom-80 Theatre-128 Ivey ING Leadership Centre (DT) Exchange Tower, 130 King Street West, Ground Floor, Unit SW 8/10, PO Box 31, Toronto, ON, M5X 1A9 Contact: Melissa Bell T: 416-861-9600 x. 222 E: mbell@ivey.uwo.ca F: 416-861-8789 Web: www.iveyingleadershipcentre.com Description: Meeting Space in Downtown Toronto, in the heart of Toronto’s Financial District, adjacent to First Canadian Place. Two tiered amphitheatres, flat area meeting rooms as well as break-out space.

Capacity: Reception-100 Banquet-50 Classroom-26 Theatre-70

48

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

2

22000

20'

—

Ext$

XBH

3

—

—

—

Ext$

X

4+boats

3000

7'

—

Ext$

—

4+

4370

60'

X

Ext$

XBH

3+

3000

25'

X

Int$

X

2

55000

14'

—

Int$

X24h

8

1380

13'

—

Int$

—

PLANNER

September ’09

Meeting rooms

Venue Information JPR Meeting Rooms (WE) 170 Attwell Drive, Suite 300, Toronto, ON, M9W 5Z5 Contact: Sharon McCarney T: 416-368-5856 E: info@jprmeetingrooms.com F: 416-368-2136 Web: www.jprmeetingrooms.com Description: Discreet business environment of 75 rooms for 4 to 100 people. Coffee lounges with all day complimentary coffe and refreshments. House phones. Full AV services and a highly-trained staff.

Capacity: Reception- — Banquet- — Classroom-40 Theatre-110 Level Nightclub (DT) 102 Peter Street, Toronto, ON, M5V 2G7 Contact: Moise T: 416-599-2224 E: info@levelnightclub.ca F: 416-599-7843 Web: www.levelnightclub.ca Description: Inspired by a dark underground metropolis. Metallic beam infrastructure, 40 LCD screens for visuals. Mezzanine levels and VIP booths offer vantage points from the action of the main dancefloor.

Capacity: Reception- — Banquet- — Classroom- — Theatre- — Liberty Grand Entertainment Complex (DT) 25 British Columbia Road, Toronto, ON, M6K 3C3 Contact: Robert Rosset T: 416-542-3789 E: info@libertygrand.com F: 416-260-0598 Web: www.libertygroup.com Description: Originally constructed in 1926. Four exclusive ballrooms, multi-use special event and conference facility ideal for weddings, social, corporate and charitable functions for 150 to 3,000 people.

Capacity: Reception-1500 Banquet-3500 Classroom- — Theatre- — Lot 332 (DT) 332 Richmond Street West, Toronto, ON, M5V 1X2 Contact: Lida Gadacz T: 416-599-5332 E: lidag@lot332.com F: 416-850-6822 Web: www.lot332.com Description: Intimate and chic setting. Exclusive cabana-style seating offering bottle service. City’s only retractable glass roof patio with built in heaters. In the summer months, enjoy our walk-out patio.

Capacity: Reception-700 Banquet-50 Classroom- — Theatre- — Madison Avenue Pub (Madison Manor Boutique Hotel) (DT) 14 Madison Avenue, Toronto, ON, M5R 2S1 Contact: Kelly Kane T: 416-927-1722 x. 2512, 1-877-561-7048 E: info@madisonavenuepub.com F: 416-963-4325 Web: www.madisonavenuepub.com Description: Unique setting within heritage buildings located at Bloor and Spadina. Six British style pubs, five fireplaces. Pauper's Pub on Bloor Street is a restored Century Old Bank.

Capacity: Reception-300 Banquet- — Classroom- — Theatre- — Manyata Courtyard Cafe & The Spice Room (DT) 55 Avenue Road, Hazelton Lanes, Toronto, ON, M5R 3L2 Contact: Melanie Clancy T: 416-935-0000 E: melanie@collectivmedia.com F: 416-935-1393 Web: www.spiceroommanyata.com Description: 5,500 sq. ft. indoor courtyard, cascading drapes, tropical palms, leather lounge seating and 25-ft.-high ceilings with weight bearing rafters, can host dramatic, large scale events with class and style.

Capacity: Reception-550 Banquet-250 Classroom-350 Theatre-450 Mariposa Cruises (Seasonal) (DT) 207 Queens Quay West, Suite 425, Toronto, ON, M5J 1A7 Contact: Cindi Vanden Heuvel T: 416-203-0178 x 220, 1-866-627-7672 E: reservations@mariposacruises.com F: 416-203-6627 Web: www.mariposacruises.com Description: Seven uniquely-styled vessels to comfortably accomodate groups from 15 to 600 passengers. Full service, April until New Year's Eve. Capacity: Reception-575 Banquet-400 Classroom-100 Theatre-200

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

4+

1000

10'

X

X$

X

3

Varies

14'

X

Ext$

X

4

10000

27'

X

Ext$

X

1

—

12'

X

Ext$

X

1

3000

12'

—

Ext$

—

2

5500

25'

X

Ext$

XBH

7 boats

12010

8'

—

Int/Ext$

X

PLANNER

49

Meeting rooms

Venue Information Massey Hall and Roy Thomson Hall (DT) 178 Victoria Street, Toronto, ON, M5B 1T7 Contact: Robin Howarth T: 416-593-4822 x. 304 E: robin.howarth@rth-mh.com F: 416-593-4224 Web: www.masseyhall.com Description: Declared a "heritage" building during the 1970s, Massey Hall remains a vital part of Toronto's cultural and entertainment scene.

Capacity: Reception-250 Banquet-100 Classroom- — Theatre- — Metro Toronto Convention Centre (DT) 255 Front Street West, Toronto, ON, M5V 2W6 Contact: David Chisholm T: 416-585-8120 E: sales@mtccc.com F: 416-585-8198 Web: www.mtccc.com Description: Convention and trade show facility, boasting 460,000 sq.ft. of exhibit space, a world class 1,330 seat theatre and two carpeted ballrooms. Downtown Toronto, within walking distance of hotels.

Capacity: Reception-5000 Banquet-4780 Classroom-3960 Theatre-5000 Miller Lash House (GTA) 1265 Military Trail, Toronto, ON, M6A 3E8 Contact: Yana Evlentieva T: 416-287-7000 E: info@millerlashhouse.ca F: — Web: www.millerlashhouse.ca Description: Idyllic seclusion amid gardens and meadows. Five fireplaces and cathedral ceilings. In the summer, the large tented patio can accommodate groups of up to 230 guests.

Capacity: Reception-350 Banquet-240 Classroom-150 Theatre-300 Muzik (DT) 15 Saskatchewan Road, Toronto, ON, M6K 3C3 Contact: Jenny Andonov T: 416-595-9998 E: jenny@muzikclubs.com F: 416-595-5554 Web: www.muzikclubs.com Description: Former Horticulture Building at Exhibition Place. Complete interior restoration, state-of-the-art atmosphere for hosting a myriad of corporate and social events. Selection of floor plans available.

Capacity: Reception-3000 Banquet-2000 Classroom- — Theatre-2500 Oakham House (DT) 63 Gould Street, Toronto, ON, M5B 1E9 Contact: Sales T: 416-979-5250 x. 2352 E: oakhamhouse@ryerson.ca F: 416-977-7709 Web: www.oakhamhouse.com Description: A touch of history in the heart of downtown. Accessible to public transit and parking, this stunning historical building is a landmark of the Ryerson University community.

Capacity: Reception-200 Banquet-260 Classroom-90 Theatre-200 Ontario Bar Association Conference Centre (DT) 20 Toronto Street, Suite 200, Toronto, ON, M5C 2B8 Contact: Annette Wing T: 416-869-1047 E: awing@oba.org F: 416-869-0450 Web: www.obaconferencecentre.org Description: Meeting room complex. The facilities can accommodate 3 to 300 people, providing a comfortable environment for short meetings or all-day functions.

Capacity: Reception-280 Banquet-216 Classroom-180 Theatre-280 Ontario Club (DT) 1 King Street West, 12th Floor, Toronto, ON, M5H 1A1 Contact: Michael Martinchek T: 416-862-1270 E: michaelm@ontarioclub.com F: 416- 363-9717 Web: www.ontarioclub.com Description: Now in its 98th year, one of Canada's premier private clubs. Recently relocated at 1 King Street West in the heart of Toronto's financial district. Remains an essential venue for elegant events.

Capacity: Reception-300 Banquet-200 Classroom-120 Theatre-300

50

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1

2000

8' 9"

—

Int/Ext$

X

72

301000

34'

—

Int$

XBH

1

3200

20'

X

Ext

X

1

—

—

X$

Ext$

X

1

2600

25'

X$

Ext$

XBH

4+

—

—

X

Ext$

XBH

4+

—

—

X

Int/Ext$

XBH

PLANNER

September ’09

Meeting rooms

Venue Information Ontario Heritage Centre (DT) 10 Adelaide Street East, Toronto, ON, M5C 1J3 Contact: Judith Goodwin T: 416-314-4911 E: bookings@heritagetrust.on.ca F: 416-314-5304 Web: www.heritagetrust.on.ca Description: Edwardian bank, fully restored to its former glory. Palladian windows, marble staircase, wrought iron railing on the mezzanine. Two rooms are available, the Oval or the Birkbeck, perfect for any event.

Capacity: Reception-150 Banquet-100 Classroom-70 Theatre-120 Ontario Science Centre (MT) 770 Don Mills Road , Toronto, ON, M3C 1T3 Contact: Sherie Roberts T: 416-696-4606 E: sherie.roberts@osc.on.ca F: 416-696-3163 Web: www.ontariosciencecentre.ca Description: Unique facilities with spectacular spaces for dining, dancing, interactive exhibits or team-building.

Capacity: Reception-1200 Banquet-670 Classroom- 200 Theatre-500 Opera House, The (DT) 735 Queen Street East, Toronto, ON, M4M 1H1 Contact: Athena Ellinas- Towers T: 416-466-0313 x. 2 E: athena@theoperahousetoronto.com F: 416-466-0917 Web: www.theoperahousetoronto.com Description: Charm of its original 1900s vaudeville theatre architecture with spectacular views from the balcony. Over the original stage is a gorgeous 35-foot proscenium arch with lighting and sound equipment Capacity: Reception-800 Banquet-250 Classroom-109 Theatre-250 Palais Royale Ballroom (DT) 1601 Lakeshore Boulevard W, Toronto, ON, M6K 3C1 Contact: Mary Lou BorgT: 416-533-3553 E: info@palaisroyale.ca F: 416-533-7600 Web: www.palaisroyale.ca Description: On the shore of Lake Ontario, historic entertainment venue with a magnificent lakeside courtyard. The Palais Royale Ballroom can accommodate up to 350 sit down guests or 800 + for receptions.

Capacity: Reception-880 Banquet-400 Classroom-150 Theatre-600 Phoenix Concert Theatre (Liberty Entertainment Group) (DT) 410 Sherbourne Street, Toronto, ON, M5X 1K2 Contact: General Manager T: 416-323-1251 E: phoenix@libertygroup.com F: 416-323-1410 Web: www.libertygroup.com Description: Eclectic grandeur! The Main Room features one of the city's largest dance floors, leading edge sound and light, five bars including a 50' marble bar and a 20' x 30' stage.

Capacity: Reception-1000+ Banquet- — Classroom- — Theatre-1000+ Piccadilly Circus (DT) 184 Pearl Street, Toronto, ON, M5H 1L5 Contact: Mike Guarascia T: 416-599-4687 E: info@piccadillycircus.ca F: 416-599-6706 Web: www.piccadillycircus.ca Description: Lively nightclub atmosphere for events. Split-level design with lounge area and several bars throughout. Perfect for receptions with food stations, dance theme parties or promotions of any kind.

Capacity: Reception-500 Banquet-200 Classroom- — Theatre- — Polson Pier/The Docks (DT) 11 Polson Street, Toronto, ON, M5A 1A4 Contact: Mirela Davis T: 416-469-5655 E: events@polsonpier.com F: 416-469-5547 Web: www.polsonpier.com Description: Featuring one of the most spectacular view of the Toronto skyline. More than 23,000 sq. ft. of meeting and exhibit space.

Accomodating groups of any size up to 1,800.

Capacity: Reception-1800 Banquet-600 Classroom-450 Theatre-1100

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

3

2200

18'

—

Ext$

—

12

10000

28’7”

—

Ext$ Free after 5 pm

X

1+

12000

35'

—

Ext$

XBH

1+

7000

30'

X

X

X

2

18000

—

X

Ext$

XBH

1

—

14'

X

Ext$

X

4+

12000

30'

X

Ext$

X

PLANNER

51

Meeting rooms

Venue Information Richmond, The (DT) 477 Richmond Street West, Toronto, ON, M5V 3E7 Contact: Hope McFall T: 416-368-280 E: hope@therichmond.ca F: 647-439-5003 Web: www.therichmond.ca Description: Downtown venue for intimate corporate meetings, product launches, media events, intimate parties and special events. With its soaring windows, second-level balcony, wide-open bamboo floor.

Capacity: Reception-150 Banquet-80 Classroom-60 Theatre-110 Ricoh Colliseum (DT) 100 Princes Boulevard, Toronto, ON, M6K 3C3 Contact: Nathalie Burri T: 416-263-3900 E: info@ricohcoliseum.com F: 416-263-3901 Web: www.ricohcoliseum.com Description: Ricoh Coliseum was recently renovated to provide Toronto with another great event space. Situated in Exhibition Place and available year round (except event and sports days).

Capacity: Reception- — Banquet- — Classroom- — Theatre- — Rogers Centre (DT) One Blue Jays Way, Toronto, ON, M5V 1J1 Contact: Lori Parker T: 416-341-3663 E: eventsales@rogerscentre.com F: 416-341-3102 Web: www.rogerscentre.com Description: Multi-purpose downtown venue, home to the Toronto Blue Jays (MLB) & Toronto Argonauts (CFLideal for any show or production.

With great sightlines, over 50,000 seats and a retractable roof.

Capacity: Reception- — Banquet- — Classroom-350 Theatre-53000 Rosehill Venue/Lounge (DT) 6 Rosehill Avenue, Toronto, ON, M4T 2P7 Contact: Sales Manager T: 416-923-2232 E: enquiries@rosehillevents.ca F: — Web: www.rosehillevents.ca Description: Stylish venue conveniently located at Yonge and St Clair.

Close to subway. Ideal as a wine tasting room or hip event lounge.

Capacity: Reception-330 Banquet-250 Classroom- — Theatre-250 Rosewater Room (DT) 19 Toronto Street, Toronto, ON, M5C 2R1 Contact: Stefanie De Koos T: 416-214-5888 E: stefanie.dekoos@libertygroup.com F: — Web: www.libertygroup.com Description: Downtown private space, classic elegance, modern sophistications. Mahogany wood floors, moulded layered ceilings, fireplaces, patio, 16 chandeliers and fine dining hospitality services.

Capacity: Reception-500 Banquet-225 Classroom-150 Theatre-275 Rostie Group, The (DT) 20 Bay Street, 11 and 12 Floors, Toronto, ON, M5J 2N8 Contact: Diana Gawel T: 416-214-1840 x. 12068 E: meetings@rostiegroup.com F: 416-777-0451 Web: www.rostiegroup.com Description: Business centre environment. In-house services include meeting room planners, telephone answering, administrative, clerical and technical support. Meeting rooms have multimedia tools.

Capacity: Reception-150 Banquet-64 Classroom-94 Theatre-150 Royal Ontario Museum (DT) 100 Queen's Park, Toronto, ON, M5S 2C6 Contact: Christopher Kennedy T: 416-586-5572 E: events@rom.on.ca F: 416-586-5792 Web: www.rom.ca Description: Sought-after venue for events and parties. Discerning clientele can celebrate, entertain, amidst the grace, beauty and achievements that defined humanity and nature throughout the ages.

Capacity: Reception- — Banquet- — Classroom- — Theatre- —

52

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1+

1350

20'

X

Int$

—

1

—

—

X

Ext$

X

4+

143000

282'

X

Int/Ext$

X24h

1

2800

—

X

Ext$

—

1

3000

12'

X

Ext$

—

4+

1400

9'

X

Int/Ext$

X

4+

—

—

X

Int/Ext$

X

PLANNER

September ’09

Meeting rooms

Venue Information Roy Thomson Hall & Massey Hall (DT) 60 Simcoe Street, Toronto, ON, M5J 2H5 Contact: Robin Howarth T: 416-593-4822 x. 304 E: robin.howarth@rth-mh.com F: 416-593-4224 Web: www.roythomsonrental.com Description: $20 million auditorium acoustic enhancement in 2002.

Finished in Canadian hardwood maple, the 2,630 seat auditorium has two independently-adjustable canopies suspended from the ceiling.

Capacity: Reception- 200 Banquet- 120 Classroom- — Theatre-2630 Second City, The (DT) 51 Mercer Street, Toronto, ON, M5V 9G9 Contact: Erin Pierce T: 416-343-0033, 1-800-263-4485 E: groupsales@secondcity.com F: 416-343-0034 Web: www.secondcity.com Description: In the heart of the entertainment district, intimate and friendly, beautiful setting and terrific sound. The theatre offers a unique atmosphere for private parties, corporate meetings and special events.

Capacity: Reception- 300 Banquet- — Classroom-300 Theatre-300 Shmooze (DT) 15 Mercer Street, Toronto, ON, M5V 1H2 Contact: Rick Colli T: 416-341-8777 E: shmooze@rogers.com F: 416-341-0005 Web: www.shmooze.ca Description: Multi-level venue with huge central bar and seasonal patio on the top floor. Architecture combines original wood features with modern design and comfortable seating.

Capacity: Reception-800 Banquet-150 Classroom- — Theatre- — St. Andrew's Club and Conference Centre (DT) 150 King Street West, 27th Floor, Toronto, ON, M5H 1J9 Contact: Amanda Miller T: 416-366-4228 x. 506 E: amanda.miller@standrewsclub.ca F: 416-366-9347 Web: www.standrewsclub.ca Description: Integration of luxurious surroundings and modern technology, creating the perfect setting for successful meetings, corporate events and social functions.

Capacity: Reception-300 Banquet-170 Classroom-110 Theatre-150 St. Lawrence Centre for the Arts (DT) 27 Front Street East, Toronto, ON, M5E 1B4 Contact: Carol Henderson T: 416-366-1656 x. 260, 1-800-263-4485 E: carol@stlc.com F: 416-947-1387 Web: www.stlc.com Description: 2 theatres in the heart of downtown Toronto. Poviding production, event management and ticketing services. Suitable for theatre, music, dance, special events, launches and meetings.

Capacity: Reception- — Banquet- — Classroom- — Theatre-876 St. Lawrence Market Complex (DT) 92 Front Street East, Toronto, ON, M5E 1C4 Contact: Jorge Carvalho T: 416-392-7130 E: market@stlawrencemarket.com F: 416-392-0120 Web: www.stlawrencemarket.com Description: 2 of Ontario's most sought after venues, elegant St. Lawrence Hall, built in 1851 and spacious North Market, built in 1801.

Capacity: Reception-700 Banquet-700 Classroom-800 Theatre-800 Steam Whistle Brewing (DT) 255 Bremner Boulevard, Toronto, ON, M5V 3M9 Contact: Charlene Genno T: 416-362-2337 E: charlene@steamwhistle.ca F: 416-362-2219 Web: www.steamwhistle.ca Description: Constructed in 1929, The Roundhouse is a national heritage site complete with cedar pillars, exposed brick, large multipaned windows and vaulted ceilings. Expansive patio and skyline views.

Capacity: Reception-750 Banquet-250 Classroom-250 Theatre-250

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1+

—

—

X

Int/Ext$

X

2

2200

25'

—

Ext$

—

1

—

—

X

Ext$

X

4+

4500

14'

X$

Int/Ext$

X

2+

—

—

—

Int/Ext$

X

2+

10000

25'

—

Int/Ext$

X

2

6000

35'

X

—

X

PLANNER

53

Meeting rooms

Venue Information Textile Museum of Canada (DT) 55 Centre Avenue, Toronto, ON, M5G 2H5 Contact: Fallon Butler T: 416-599-5321 x.2230 E: events@textilemuseum.ca F: 416-599-2911 Web: www.textilemuseum.ca Description: Auditorium seats 75 and includes audiovisual equipment.

Also, the Museum Lounge is available for receptions of up to 100 guests or dinners for approximately 30 people.

Capacity: Reception-100 Banquet-30 Classroom-75 Theatre-75 This Is London (DT) 132 Queens Quay East, Toronto, ON, M5A 3Y5 Contact: Jeff Wojcik T: 416-869-9444 x. 233 E: jeff@ink-00.com F: 416-869-1444 Web: www.ink-00.com Description: Entertainment venue,opulence of an old-world English Gentlemen's Club with a vintage chic style chrisma. Deep rich coloured interior finishes and furniture provide a sublime experience.

Capacity: Reception-1200 Banquet-1000 Classroom-250 Theatre-350 Toronto Board of Trade (DT) 1 First Canadian Place, Toronto, ON, M5X 1C1 Contact: Lisa Lofft T: 416-862-4535 E: events@oliverbonacini.com F: 416-366-4848 Web: www.bot.com Description: The Toronto Board of Trade offers one of the most unique collections of facilities in Toronto, for dining, meetings and social occasions.

Capacity: Reception-400 Banquet-200 Classroom-162 Theatre-300 Toronto Botanical Garden (UT) 777 Lawrence Avenue East , Toronto, ON, M3C 1P2 Contact: Sherri Johnson T: 416-397-1349 E: rentals@torontobotanicalgarden.ca F: 416-397-1354 Web: www.torontobotanicalgarden.ca Description: Unique, award-winning and eco-friendly event spaces.

Indoor flows into outdoor courtyards with elegant gardens and tranquil water features.

Capacity: Reception-350 Banquet-240 Classroom-150 Theatre-350 Tryst Night Club (DT) 82 Peter Street, Toronto, ON, M5V 2G5 Contact: Lida Gadacz T: 416-230-4470 E: lidag@trysttoronto.com F: 416-921-1938 Web: www.trysttoronto.com Description: Sleek and seductive ‘meeting place’. Features 2 doubleheight parlours. The street-facing lounge has 20' ceilings, while the back lounge is connected by an outdoor garden.

Capacity: Reception-700 Banquet- — Classroom- — Theatre- — University Club of Toronto (DT) 380 University Avenue, Toronto, ON, M5G 1R6 Contact: Katie Pfisterer T: 416-597-1336 E: Events@universitycluboftoronto.com F: 416-597-2994 Web: www.universitycluboftoronto.com Description: The University Club provides elegant ambiance and superb service throughout its attractive club house, offering formal and casual dining areas ias well as a number of private function rooms.

Capacity: Reception-150 Banquet-120 Classroom-100 Theatre-120 Woodbine Race Track (UT) 555 Rexdale Boulevard, Toronto, ON, M9W 5L2 Contact: Joseph Araujo T: 416-675-7223 E: cateringsales@woodbineentertainment.com F: 416-213-2123 Web: www.woodbineentertainment.com Description: Conference, meeting and dining facilities catering to groups of 20 to 400 people. Group lunch, dinner packages, entertainment options, including horse racing viewed from a private event room.

Capacity: Reception- — Banquet- — Classroom- — Theatre-175

54

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1+

871

8'

X

Ext$

—

1+

6000

24'

—

Ext$

X

4+

4960

—

X

Int/Ext$

XBH

2+

3500

30'

X

Ext$

XBH

1

700

12'

—

Ext$

X

4+

2250

12'

—

Ext$

—

4+

2310

—

X

Ext

X

PLANNER

September ’09

Meeting rooms

Venue Information Acqua (DT) BCE Place, 10 Front Street West, Toronto, ON, M5J 2T3 Contact: Catering Manager T: 416-368-7171 E: info@acqua.ca F: 416-368-6171 Web: www.acqua.ca Description: Proprietors Helder Carvelho and Robert Buchanan are experts in wine matching, custom menus and fixe prix dinners. Ideal for private function, sit-down dinners or food stations with DJs and dancing.

Capacity: Reception-400 Banquet-120 Classroom- — Theatre- — Auberge du Pommier (UT) 4150 Yonge Street, Toronto, ON, M2P 2C6 Contact: Deborah Gee T: 416-222-2220 E: auberge@oliverbonacini.com F: 416-222-2580 Web: www.oliverbonacini.com Description: Beautiful French restaurant in the north end, close to the 401. The original jewel in the Oliver Bonacini crown.

Capacity: Reception-48 Banquet-60 Classroom- — Theatre- — Biff's Bistro (DT) 4 Front Street East, Toronto, ON, M5E 1G4 Contact: Special Events Coordinator T: 416-860-0086 E: biffs@oliverbonacini.com F: 416-364-4273 Web: www.oliverbonacini.com Description: 1930s Paris meets modern London Cool. Beautifullyappointed event spaces.

Capacity: Reception-40 Banquet-36 Classroom- — Theatre- — Boiler House, The (DT) 55 Mill Street, Building 46, Toronto, ON, M5A 3C4 Contact: Jason Rosso T: 416-203-2121 x. 37 E: jr@thedistillery.ca F: 416-203-9393 Web: www.boilerhouse.ca Description: Built in bars. critically acclaimed chefs, professional events team, music director, patios, private rooms, custom menus, unique ambience. Catering to all budgets and groups from 2 to 1,000.

Capacity: Reception-1000 Banquet-250 Classroom-150 Theatre-200 Bymark (DT) 66 Wellington Street West, Toronto, ON, M5K 1H6 Contact: General Manager T: 416-777-1144 E: info@bymarkdowntown.com F: 416-777-1145 Web: www.bymarkdowntown.com Description: Bymark demonstrates a contemporary touch with core of classic cuisine matched by an extensive wine list.

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

2+

—

—

—

Int/Ext$

XBH

2

—

—

—

Int$

—

2

—

—

—

Int$

XBH

1+

1600

12'

X

Ext$

X

3

—

—

—

Int/Ext$

—

Capacity: Reception-90 Banquet-45 Classroom- — Theatre- —

LEGEND: – , N/A = Not available or not reported $ = Pay service X = Available BH = Regular business hours

September ’09

The

PLANNER

55

Meeting rooms

Venue Information Canoe (DT) 66 Wellington Street West, 54th Floor, Toronto, ON, M5K 1H6 Contact: Special Events Coordinator T: 416-364-0054 E: canoe@oliverbonacini.com F: 416-364-4273 Web: www.oliverbonacini.com Description: Breathtaking location and views. Clean elegant design.

Available on Saturdays and Sundays only for private functions.\ Private room available during the week for 64 seated/100 cocktails.

Capacity: Reception-250 Banquet-140 Classroom- — Theatre- — Crocodile Rock Toronto (DT) 240 Adelaide Street West, Toronto, ON, M5H 1W7 Contact: Barry McLeod T: 416-599-9751 E: party@thecroc.ca F: 416-599-5953 Web: www.crocrock.ca Description: Famous and popular “party bar”, with music, entertainment and energy. DJ and dancing nightly.

Ceiling height

Storage

Parking

Loading dock

—

—

—

Int$

—

2500

18

X

Ext$

—

1

—

18'

—

Int$

XBH

2+

700

14'

X

Ext$

X

—

—

—

—

Int$

—

1+

20000

18'

—

Ext$

X

1

12500

—

X

Ext$

XBH

2

3

Capacity: Reception-800 Banquet-100 Classroom-150 Theatre- 160 Far Niente (DT) 187 Bay Street, Toronto, ON, M5L 1G5 Contact: Jennifer Chiaravalloti T: 416-214-9922 E: farnienteevents@sircorp.com F: — Web: http://farnienterestaurant.com/ Description: Inspired by the the freshest, most seasonal ingredients available, combines the city’s most innovative and authentic dishes, preparation methods and specialty items into one welcoming location.

Capacity: Reception-150 Banquet-150 Classroom- — Theatre- — Fuzion Resto Lounge & Garden (DT) 580 Church Street, Toronto, ON, M4Y 2E5 Contact: Jimmy Georgoulis T: 416-944-9888 E: jimmy@fuzionexperience.com F: 416-944-0353 Web: www.fuzionexperience.com Description: Situated in the heart of downtown Toronto, featuring a celebrity executive chef (Patrick Weise of HARPO studios). 3 private dining rooms, full A/V capabilities. Ideal for meetings & corporate events.

Capacity: Reception-100 Banquet-60 Classroom-60 Theatre-60 Ki (DT) 181 Bay Street, BCE Place, Toronto, ON, M5J 2T3 Contact: Michael Tremblay T: 416-308-5888, — E: privatefunctions@kijapanese.com F: 416-308-5888 Web: www.kijapanese.com Description: Elegant and calm interior space with several private areas.

During warm seasons, Ki's Bay Street patio is a chic destination. Teak and granite bar, comfortable lounge-style seating and dynamic crowd.

Capacity: Reception-40 Banquet-30 Classroom- — Theatre- — Loose Moose, The (DT) 146 Front Street West, Toronto, ON, M5J 2G5 Contact: Patricia Peatling T: 416-977-8840 E: tpeatline@sircorp.com F: 416-977-7818 Web: www.theloosemoose.ca Description: Fun, contemporary and highly energized environment with eclectic architectural features. Adaptable space.

Capacity: Reception-850 Banquet-850 Classroom- — Theatre-850 Maro (DT) 135 Liberty Street, Toronto, ON, M6K 1Y7 Contact: Nitsa Tsoumaris T: 416-588-2888 E: info@maro.ca F: 416-588-3888 Web: www.maro.ca Description: Warm Euro-Asian fusion design, adaptable space for all types of events.

Largest room (sq. ft.)

Capacity: Reception-800 Banquet-80 Classroom- — Theatre-160

56

The

PLANNER

September ’09

Meeting rooms

Venue Information North 44 (DT) 2537 Yonge Street, Toronto, ON, M4P 2H9 Contact: Elaine Viterbo/Patricia Faragher T: 416-487-4897 E: north44restaurant@rogers.com F: 416-487-2179 Web: www.north44restaurant.com Description: Recently renovated by the team of Yabu Pushelberg, the restaurant possesses a sophisticated yet relaxed atmosphere with contemporary décor.

Capacity: Reception- — Banquet- — Classroom- — Theatre- — One (Hazelton Hotel) (DT) 118 Yorkville Avenue, Toronto, ON, M5R 1C2 Contact: Tim Salmon T: 416-963-6300, 1-866-473-6301 E: info@thehazeltonhotel.com F: 416-963-6399 Web: www.thehazeltonhotel.com Description: Surrounded with rich wood flooring, smoked glass, beautiful cowhide, mirror paneling, and precious boldly striped tiger-eye onyx.

Capacity: Reception- — Banquet- — Classroom- — Theatre- — Pangaea (DT) 1221 Bay Street, Toronto, ON, M5R 3P5 Contact: Peter Geary T: 416-920-2323 E: pangaea@on.aibn.com F: 416-920-2323 Web: www.pangaearestaurant.com Description: Located in the Museum District, close to several hotels and shopping areas. Pangaea is a two-tiered, high ceiling restaurant with two private dining rooms, offering simple, understated elegance.

Capacity: Reception-350 Banquet-150 Classroom- — Theatre- — Panorama 51st Floor Restaurant (DT) 55 Bloor Street W, 51st Floor, Toronto, ON, M4W 1A5 Contact: Natasha Manji T: 416-964-1162 x. 26 E: nmanji@eatertainment.com F: 416-961-3258 Web: www.eatertainment.com Description: Located 51 storeys above Toronto in the heart of Yorkville.

Featuring the highest licensed patio in Canada. Reasonably priced.

Capacity: Reception-300 Banquet- — Classroom- — Theatre- — Rosewater Supper Club (DT) 19 Toronto Street, Toronto, ON, M5C 2R1 Contact: Jeannie DesRoches T: 416-214-5888 E: rosewater@libertygroup.com F: 416-214-2412 Web: www.libertygroup.com Descriptio: Heritage building with magnificant architectural features, located minutes from the heart of Toronto's financial and entertainment district, close to GO and VIA stations. Part of the Liberty Group.

Capacity: Reception-500 Banquet-250 Classroom-250 Theatre-200 Sassafraz (DT) 100 Cumberland Street, Toronto, ON, M5R 1A6 Contact: Dennette Schott T: 416-964-2222 E: dschott@sassafraz.ca F: 416-964-2402 Web: www.sassafraz.ca Description: Elegant atmosphere for private and corporate events.

State-of-the-art audiovisual system and optional A/V support technician, turnkey solution for conferences or executive board meetings.

Capacity: Reception-200 Banquet-120 Classroom- — Theatre- — Southern Accent (DT) 595 Markham Street, Toronto, ON, M6G 2L7 Contact: Frances Wood T: 416-536-3211 E: cajun@southernaccent.com F: 416-536-3548 Web: www.southernaccent.com Description: West of Yorkville at Bathurst & Bloor. Victorian setting, recalling a New Orleans style and menu. Perfect for take-over for up to 175 guests. Live entertainment options and interactive food stations.

Capacity: Reception-70 Banquet-45 Classroom-55 Theatre-60

September ’09

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

2

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—

—

Int$

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2

1740

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Int$Valet

XBH

2

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15'

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Ext$

X

1

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—

—

Int$

XBH

1+

3000

15'

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Ext$

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3

1500

15’

X

Int/Ext$

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1+

—

12'

X

Int/Ext$

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PLANNER

57

Meeting rooms

Venue Information Splendido (MT) 88 Harbord Street, Toronto, ON, MRS 1G5 Contact: Carlo Catallo T: 416-929-7788 E: info@splendido.ca F: 416-929-3501 Web: www.splendido.ca Description: Recently named best Restaurant in Canada by Wine Access Magazine. Elegant design and Italian inspired fixtures and furniture. Located off the beaten track close to Little Italy.

Capacity: Reception-120 Banquet-80 Classroom-80 Theatre-60 Sultan's Tent and Café Maroc (DT) 49 Front Street East, Toronto, ON, M6J 1M7 Contact: Patrick McCraney T: 416-961-0601 E: info@thesultanstent.com F: 416-961-7744 Web: www.thesultanstent.com Description: In the heart of the lower downtown core. Close to major highways and VIA/GO stations, theatres and hotels. Eclectic design with booth areas which can be curtained off. Adaptable space.

Capacity: Reception-225 Banquet-170 Classroom-60 Theatre-60 Tappo Restaurant and Wine Bar (DT) 55 Mill Street, Toronto, ON, M5A 3C4 Contact: Armando Russo T: 647-430-1111 E: info@tappo.ca F: 647-430-1206 Web: www.tappo.ca Description: Beautifully appointed and situated in the heart of the Distillery District, this is a superb multi-functional space. Seasonal outdoor patio may be tented at an additional cost.

Capacity: Reception-150 Banquet-72 Classroom- — Theatre-110 Ultra Supper Club (DT) 314 Queen Street West, Toronto, ON, M5V 2A2 Contact: Jeff Wojcik T: 416-263-0330 E: jeff@ink-00.com F: 416-263-9821 Web: www.ultrasupperclub.com Description: Unequalled urban oasis. Architectural with sexy and earthy influences. Use of reclaimed brick and natural woods with punched up vibrant tones. Stunning rooftop patio.

Capacity: Reception- — Banquet- — Classroom- — Theatre- — Vertical Restaurant (DT) 100 King Street West, Toronto, ON, M5X 1E1 Contact: Cassandra McGill T: 416-214-2252 E: info@verticalrestaurant.ca F: — Web: www.verticalrestaurant.ca Description: Located in the Financial District, launched on the mezzanine level of Canada's tallest building, First Canadian Place.

Stylish 70-seat main dining room, and 2 smaller private dining rooms.

Capacity: Reception-150 Banquet-16 Classroom- — Theatre- —

58

The

Largest room (sq. ft.)

Ceiling height

Storage

Parking

Loading dock

1+

3000

12'

X$

Ext$Valet

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1+

4000

20'

X

Ext$

X

1+

5000

17'

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Ext$

XBH

1

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16'

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Ext$Valet

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3

1500

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Ext$

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PLANNER

September ’09