Crystal Services Brochure

SPECIALISTS IN STUDENT ACCOMMODATION CLEANING

T. 0845 459 3157 OR 020 8938 4680

WWW.KRYSTALSERVICES.CO.UK

CLIENT TESTIMONIALS “I would like to say thank you for the excellent service provided by your staff at Melville Grove. We have been very pleased with the speed and standard of your teams work. We have not used contract cleaners to carry out this scale of work before but have been very impressed with the service.”

Ann Willder, Accommodations Manager, Liverpool University

“On our site, one element of the contract is to clean 106 student kitchens to a high standard and Crystal services always performs. I have used this company since 2008 to carry out cleaning and refurbishment tasks providing all services and would highly recommend them” Robin Williams, Notting Hill Housing Trust- Paragon House

“We are pleased and satisfied with Crystal’s professional approach.

They do a very good job, they are punctual and deliver a high level of cleaning service. They also provide competitive rates.”

Krzysztof Pegza, London Regional Manager, Victoria Hall Management Ltd.

OUR CLIENTS INCLUDE:

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ABOUT US At Crystal Services, we make available custom-made facilities management services resolutions to meet your detailed wants.

We focus on maintaining excellent customer-satisfaction throughout our projects and ensure guaranteed services. A fully-fledged facilities management company, Crystal Services offers vast areas of expertise from all kinds of cleaning services to security, maintenance and protection. We ensure that you get the best professional assistance you seek.

Established for almost 10 years we are committed to meeting the high standards that our customers have come accustomed to. We have an unrivalled response time to emergency cleaning call-outs and as a result find ourselves selected by those companies seeking exceptional service including Banks, Student Accommodations and Shopping Centres.

The Crystal team is strongly committed to working for you, where both our administration and operations departments are available 365 days a year, 24 hours a day, so you get the best possible support for all your queries.

Our services include deep cleaning, office cleaning, cleaning for newly constructed buildings, plumbing, electrical work, carpentry work, landscaping, painting as well as handling all sorts of decoration for places. Our professional handymen are well trained and can handle all sorts of major and minor maintenance jobs.

Our customers are secure in the knowledge that our company processes and operational procedures are audited by British Assessment Bureau and duly certified, which coupled with our accreditation with ConstructionLine, should assure you of our capabilities in executing a quality service in the most efficient way even in tight timescales.

If you’ve worked with cleaning companies before you will know that they are not all created equal. We promise that in working with us you can be completely confident that you will receive the very best in customer care and service. We are passionate about what we do and believe our greatest asset is our people combined with our ability to deliver a completely tailored service.

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DAILY CLEAN Using a private or agency cleaner can be a risky business. We guarantee reliability, trustworthiness and quality. We believe that we offer a better way to clean your property.

Our cleaners use their own equipment and materials. They are insured and reference checked to ensure quality and trustworthiness. We offer a managed service and our Customer Service team is always available to take your calls and emails, ensuring that your requests are acted upon.

You are not tied in to a contract of any kind and can cancel or re-arrange any visit, whether you are going on holiday or simply feeling unwell on the day of our scheduled visit.

We have a team of experienced cleaning supervisors who spot-check our work and provide ongoing training. If you need a cleaner at short notice for any reason we also provide a same-day service. You can book as many hours as you need and if you’re not sure how much time you will need we will be pleased to advise you.

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SUMMER DEEP CLEAN The importance of gleaming properties cannot be overstated. The appearance of your premises says a lot about you and your professionalism. It creates a lasting first impression with visitors, and makes them wanting to come back.

Deep cleans include everything from skirting boards to high levels. Perhaps your building requires something a bit more thorough than your regular daily clean, especially buildings with high footfall. Whatever your needs, we can provide a service to meet your schedule and budget.

Our managed teams clean through hundreds of properties every summer, removing all evidence of previous living and leaving the homes clean and fresh, ready for new arrivals. Cost effective and thorough, let us take care of all your student accommodation needs. We use the latest high spec machines and we have the capabilities to deep clean 1000s of areas within that short turnaround time you require to get ready for your summer lets period or the arrival of Freshers week.

Unlike other cleaning companies who just provide standard services such as desk cleaning and bin emptying, Crystal Services goes one step further. Our motivated and proactive cleaners and supervisors will ensure that all areas are kept tidy, preparing rooms and reception areas for the next batch with care and attentiveness.

It is important for everyone to have a fresh start. Whether it’s a new student in the Student accommodation or a new tenant in a property. We are quite simply one of the best and most professional property services supplier in the industry today and we genuinely care about providing our clients with the best possible service.

Our cleaning staff can’t make pretty swans out of towels, nor do they come in lovely maid outfits with aprons. But if you have experienced the tight turnarounds demanded

by University operations, then you will know exactly how good the summer cleaning teams need to be. And it is these teams that require work all year round. If you need good, hard working, honest staff, contact us.

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MAID SERVICE Imagine the sheer delight of students coming back to a sparkling clean homes.

Always thorough, consistent and reliable, we offer a flexible, affordable and stress-free way to keep the student accommodations clean giving back the students valuable gift of time.

Crystal Services offers a flexible cleaning service at an affordable price (no matter whether a room or a flat clean is required), based on a no-obligation, free estimate carried out in your property. Fully insured staff typically work in teams of two to efficiently carry out the cleaning routines. They arrive bringing all necessary cleaning equipment and supplies with them.

We appreciate that allowing complete stranger into your property (sometimes with a key) is quite a big step, hence we carry out a very strict vetting procedure with all prospective cleaners. We interview all prospective cleaners personally and insist that they provide us with references as well as proof of address and ID which are rigorously checked.

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CARPET CLEANING Dirt and soil are easily visible and wiped off on hard surfaces, but on carpets they can quickly work their way deep into the fibres.

Regular professional commercial carpet cleaning will maintain the appearance and extend the lifetime of your carpets. Dirty carpets wear out more quickly as dirt and grit gets ground into the fibres causing them to fray. Add to this the health risks posed by dirty carpets. We deep clean your carpets and rugs, leaving them looking great and germ free. Studies have shown that clean carpets add to indoor air quality and properly maintained carpets act as a filter to hold soil, debris and other contaminants, preventing them from becoming airborne.

Our deep cleaning system uses self-neutralizing chemicals that flush the dirt and pollutants from the fibres, leaving your carpets clean and fresh again. The carpet cleaning chemicals and shampoos we use are non-toxic, hypoallergenic, biodegradable and fast drying. For commercial needs we provide our clients with a line of speciality services of highest standards as commercial carpets often have different construction from domestic ones. We understand this and know how to treat them avoiding any unnecessary damage and we know how to achieve best results possible.

Our services are a great value for money and the quality of our work is confirmed by our clients’ satisfaction. We offer evening and weekend services. Using the latest quick-drying cleaning techniques and environmentally-friendly products there is no down-time and no disruption to your business. Guaranteeing customer satisfaction, with brilliant, safe results every time, our system will give your carpets the best possible clean, leaving them smelling fresh and looking clean and bright.

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MAINTENANCE/ SUMMER REFURBISHMENT Restoring your office environment to a dustfree pristine condition after construction or renovation requires intensive cleaning across the board.

At Crystal Services, we provide intensive, efficient Builders Cleans that quickly allow your space to be fully functioning even after the most extensive work. Fast and efficient we keep your down-time to a minimum. We pride ourselves on our high quality, professional cleaning services whatever the size and scope of the project, and all works are closely monitored by our contracts managers, giving you peace of mind.

Services Include: • High walls • Ceilings • Windows and frames • Floors and carpet cleaning • Debris removal • Extensive cleaning to remove plaster, paint splashes etc.

We are able to provide a cost-effective service to maintain standards of cleanliness and hygiene including cleaning and re-stocking of consumables such as soap, toilet rolls and vending machines in your washrooms. All services are provided by trained, security checked and uniformed operatives. We provide all equipment and materials and guarantee 100% satisfaction. why not allow Crystal Services to be your Facilities Management partner and provide a whole portfolio of services to you.

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PAINTING AND DECORATING The Crystals handyman team is expert at handling all types of decorating jobs. Whether you simply need some tiles re-grouted or have paintwork that needs re-touching and/or emulsioning complete rooms, we available to ensure a professional finish, even at short notice. Armed with a comprehensive set of tools, a Crystals Handyman is an expert at carrying out decorating, efficiently and cleanly. We are happy to use the materials that you provide, or to help you choose and transport materials [using one of our smart branded vans!.

HANDYMAN SERVICES Our full range of handyman services are used frequently by our corporate clients.

As well as the letting agents who use us to maintain their portfolios of rented properties. We provide services for many commercial premises and work in office buildings across London. Our professional approach makes us a perfect partner for commercial clients.

LANDSCAPING We have an excellent knowledge of suppliers so our clients can be confident that the appropriate products and materials are being sourced. Where required, we can also draw upon specific craftsmen and specialists to provide the highest quality service.

OVEN DEEP CLEAN Oven Deep Clean can restore your oven to new condition, (subject to any existing damage) using non-toxic, non-caustic, bio-degradable professional cleaning products not available in the supermarket. You will be amazed at the results. Your floor will be protected and your oven will be available for use straight away with no unpleasant fumes.

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SERVICE COMPARISON DAILY CLEAN Tidy Empty/clean bin & replace liner Clean surfaces & woodwork Spot clean walls Polish mirrors & interior windows Clean & polish bathroom suite Vacuum carpet Clean kitchen surfaces & cupboard fronts Clean inside/on top of cupboards Clean oven, fridge & freezer interiors Wash and polish hard floors Cleaning of Skirting, radiator, light switch, door handles

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DEEP CLEANING

CUSTOMER SATISFACTION We are committed to achieving Customer Satisfaction through: • Providing each Client with the highest levels of support and standards, individually tailored to suit their needs.

• Providing a service that is customer focused, professional, flexible and responsive and we will work in partnership with our clients to achieve this.

• Providing a full facilities management service to our clients, enabling them to focus on their businesses and relax knowing that their building services are being maintained efficiently and cost effectively.

• Providing all materials from recognised suppliers and ensuring all equipment conforms to British Standards. We will also meet and exceed current Environmental and Health and Safety Legislation.

• Ensuring all our operatives are well trained, courteous and helpful to our Clients and their customers and that all work is completed to satisfaction. Where any issues arise, we will respond speedily and effectively.

• All Client requests and enquiries are acknowledged on receipt, with all comments in communications logs, telephone calls and emails answered quickly and courteously.

Out of normal office hours, a manager’s phone number is provided.

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