HR PILLAR: Skills and Development
A New Dawn: Skills And Development Trends in Human Resources By Harpreet Singh Chhatwal, Area Senior Director, Human Resources, Middle East & Africa, Radisson Hotel Group As workplaces have adapted to the impact of COVID-19, massive shifts have taken place in human resource
management. Harpreet Singh
Chhatwal, Area Senior Director, Human Resources, Middle East
& Africa, Radisson Hotel Group, maps out the key trends in a post-COVID-19 era of work
In the hospitality industry,
And herein lies the quandary for
where employees have worked
human resource professionals in
tirelessly throughout the
the hospitality industry.
lockdowns as hotels became quarantine facilities and
The coronavirus pandemic has
refuges in bio-bubbles, to the
ushered in new technological
eventual re-opening of local
developments and expectations
then international travel, the
from hotel guests and travellers.
challenges are not as clear cut.
These include increased health
Before COVID-19, human resource
and safety measures that adhere
staff were often tasked with
to COVID-19 regulations, less
s vaccinations become
ensuring employees displayed the
frequent interaction with hotel staff
increasingly available and
capabilities to assist a company
and disruption to processes. With
more of the world opens
in achieving its strategic goals,
these changes, human resource
up again, human resource
along with moderating employee
professionals in the sector have
departments across the globe
grievances, onboarding new
had the mammoth task of swiftly
will face challenges distinct
hires, ensuring compliance with
responding to business priorities,
from those of the pre-pandemic
rules and regulations, and more.
fluctuating workforces due to both
era. For many, reintegration
While many of these challenges
illness and economic conditions,
into office life will be a top
still remain, the evolving work
and harnessing digital technology.
priority, while many more will
environment now also calls
Amid all these changes, these are
be required to find a solution for
on the need for soft skills,
some of the exciting trends that
employees not ready or willing
employee wellness and digital
lie ahead for the human resource
to return to the workplace.
transformation, among others.
profession in hospitality.
A
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