As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges. In this issue, we look at a new question: how to manage service design. Design management is an area from where service designers can take inspiration when addressing challenges such as creating a consistency of output amongst distributed service designers, establishing representation and champions at the top echelons of the organisation, and moving from hands-on work to managerial work.
Touchpoint is published three times each year by the Service Design Network. It brings together those practicing, learning and teaching service design, and each issue provides in-depth coverage of a specific theme, accompanied by regular sections. Free access to Touchpoint is one of the many benefits of membership to the SDN.
To learn more, visit https://www.service-design-network.org/membership.
