Delivering new services into the market, or improving existing ones, often means fundamental changes within the service provider itself. As the organisation grows larger – or the service more complex – more and more roles are touched by our work. For those seeking to understand how to bring about the required change in an organisation, and feel adrift beyond the second diamond, we hope you find new inspiration, techniques and avenues of exploration in the pages of this issue. Touchpoint is published three times each year by the Service Design Network. It brings together those practicing, learning and teaching service design, and each issue provides in-depth coverage of a specific theme, accompanied by regular sections. Free access to Touchpoint is one of the many benefits of membership to the SDN. To learn more, visit https://www.service-design-network.org/membership.
