Service designers today find themselves grappling with questions of scale that would have been seldom heard in the earliest days of the discipline: “How can I bring all these stakeholders on board and create a coalition?” “How can I train teams of people across an organisation to carry out this work independently, going forward?” “How can the organisation itself modify and adapt in the ways that are necessary to deliver these service improvements?” In this issue of Touchpoint, we turn our focus to making our work grow beyond us; spreading the power and value of service design across entire organisations.
Touchpoint is published three times each year by the Service Design Network. It brings together those practicing, learning and teaching service design, and each issue provides in-depth coverage of a specific theme, accompanied by regular sections. Free access to Touchpoint is one of the many benefits of membership to the SDN.
To learn more, visit https://www.service-design-network.org/membership.
