INCREDIBLE INDIA
WONDERFUL WORLD AIRLINES ONLINE TECHNOLOGY
COVID 19 & TOURISM
AUGUST 2020 VOL. 23 NO. 04 Pages 68
tourismindiaonline.com
NOWHERE
TO GO
tourismindiamagazine
23
tourismindiamag
6
AUGUST 2020 TOURISM INDIA
Editor’s Note
Sustainability makes the Future of Travel
T
he COVID 19 pandemic has changed all the Industries around the world irrespective of individuals, industries, and geographical parameters. Tourism is highly sensitive to significant shocks like these. The effects of COVID 19 in the tourism sector are multi-layered and are beyond the cancellation of flights or accommodation bookings. Its time is to display the cards which can help the travel and tourism industry to survive in the pandemic While recovering from the impact of COVID-19 and build it back stronger is the need of the sector and the economy as well. It is important to protect people and maintain a healthy tourism industry and the worst effects of any type of shock can often prevent, with apt and timely social protection. All the countries have their own perspectives to improve the competitiveness in the travel and tourism sector and public-private partnership and collaboration is the requirement to improve the circumstances. All the new plans should be based on consideration of socio-economic sustainability. It is a good chance to reset the relationship with nature through the efforts of putting nature at the center of all decisions. Sustainable tourism practices are capable to maintain a high level of tourist satisfaction and It can raise awareness among tourists about sustainability Issues. The effects that have shocked tourism can be quan-
tified by using the computable general equilibrium( CGE) models. The CGE model has the advantage that it allows analysis on inter-sectoral linkages and takes limitations of the availability of primary factors, capital, land, labour, and natural resources, into account. Since major endowments in Tourism are capital and labour The Capital in Tourism to a large extent is immobile which comprises hotels, ports and airports, rental cars, and specific tourist facilities. throughout the economy has a multiplier effect due to intersectoral linkage with the tourism industry and its indirect losses. This Pandemic has made the Travel & Tourism industry around the globe, the governments, and, travellers experienced how deeply integrated and interdependent all we are on each other. If we can make mainstream of a new model in this new7 transition to a carbon-neutral which brings a nature-positive economy will sure give result in great prosperity and new developments. As the world’s largest employers tourism, hospitality, and travel industry, it is important to think and act how the tourism, travel, and hospitality industry will recover after COVID 19 if the vaccine is ever discovered—and how the industry can be made sustainable in all these chaos Rajani A Editor AUGUST March 20202020 TOURISM Tourism INDIA India
7
Contents AUGUST 2020
VOL 23 NO 04
MANAGING EDITOR Ravisankar K V EDITOR Rajani A EXECUTIVE EDITOR Raadia Mukadam ASSOCIATE EDITOR G. Ajithkumar ART EDITOR N Bhattathiri DIRECTOR - DESIGNS Anand Sankar PHOTOGRAPHERS Vivek R. Nair, Murukesh Iyer ONLINE EDITION VAISHNAV RAMAKRISHNAN
10
UNWTO CALLS TO CATER THE NEEDS OF PEOPLE WITH DISABILITIES
12
UNWTO COUNTS THE COST OF STANDSTILL
14
Travellers should ‘wear to care’ in the new normal says WTTC
16
Responsible restart is possible to TOURISM
18
Recovery Delayed as GLOBAL Travel Remains Locked Down
BUSINESS & EDITORIAL ASSOCIATES NEW DELHI D Anilkumar +91 9868123311 MUMBAI K V Satyanath +91 9745598126 KOLKATA Jayasree Singh +91 943306033 BANGALURU Damodaran K Nair +91 8310955261
EDITORIAL & CORPORATE OFFICE TOURISM INDIA PUBLICATIONS PVT. LTD A-29, KUMARA VILAS, ELANKOM GARDENS, VELLAYAMBALAM, SASTHAMANGALAM P.O., TRIVANDRUM, KERALA, INDIA 695010 TEL: +91 471 2315256 MOB: 9847060531 CONTACT US Editorial Enquiries editor@tourismindiaonline.com Mob: +91 9847060531 Advertisement Enquiries marketing@tourismindiaonline.com Mob: +91 9745598126 Circulation & Subscription Enquiries circulation@tourismindiaonline.com Mob: +91 9947160531 Online Edition www.tourismindia.org www.tourismindiaonline.com Digital Edition: https://issue.com/tourismindia No part of this magazine may be reproduced without the written permission of TOURISM INDIA PUBLICATIONS PVT LTD. All rights reserved Copyright @2020 Printed and Published by Ravisankar K V on behalf of TOURISM INDIA PUBLICATIONS PVT LTD, A-29, Kumara Vilas, Elankom Gardens, Vellayambalam, Sasthamangalam P.O., Trivandrum 695010 at Aarsha Offset Graphix, Mettukkada, Thycaud.P.O., Trivandrum- 695014 Editor: Rajani A
8
AUGUST 2020 TOURISM INDIA
20 22
Indian Tourism reaches a ‘Now or Never’ inflection point Kerala announces Tourism Financial package WORTH 455 Cr
24
The Future of Global Air Travel after Covid19
26
WTTC launches Insurance Guidelines for the Travel & Tourism sector
29
WTTC Calls Upon Governments to Implement Comprehensive Tests at Airports
Contents 30
Nature Prioritize Businesses can create 395 Million New Jobs by 2030 -WEF
34
How & Where Will India Travel Post-COVID?
36
Germans Interest in travel abroad remains high
38
Kerala to work in sync with state Tourism Departments to revitalize domestic tourism
40
BADLY HIT KERALA TOURISM INDUSTRY NEED URGENT GOVERNMENT SUPPORT
42
IHCL ANNOUNCES A VIVANTA IN LUCKNOW
43
Manish Gupta Appointed As CEO Of TajSATS
44
Staycations The New Popular Short Vacations
46
Qatar Airways Continues to Lead the Recovery of International Travel
48
Red Elephant Reps to represent AKARYN HotelS
49
Holiday Inn Chennai OMR IT Expressway Wins 2020 Traveler’s Choice Award
50 51
Dr. Abdulla Mausoom new tourism minister of Maldives LILY BEACH RESORT & SPA MALDIVES UNMATCHED HOLIDAY EXPERIENCE 9
54
STANDARDS TO HELP TOURISM RECOVER POST COVID-19
55
Sai Shankar as V P Procurement The Leela Palaces, Hotels & Resorts
56
Anantara to Debut in the Seychelles
58
Rovaniemi’s Sustainable & Responsible Travel
AUGUST 2020 TOURISM INDIA
9
NEWS / INTERNATIONAL
W UNWTO CALLS TO CATER THE NEEDS OF PEOPLE WITH DISABILITIES The Guidelines are a set of basic recommendations addressed at different stakeholders working across the whole of the tourism value chain
10
AUGUST 2020 TOURISM INDIA
hile tourism steadily returning, UNWTO In partnership with the ONCE Foundation of Spain and the European Network for Accessible Tourism (ENAT), the United Nations specialized agency has released new guidelines to ensure accessibility and inclusivity. The basic set of recommendations aimed at maintaining the ethos of “Accessible Tourism for All” in the new reality. UNWTO calls on destinations to recognize the needs of travellers with disabilities or specific access requirements as they open up to visitors again. According to the newest data from UNWTO, 40% of global destinations have now eased restrictions on travel introduced in response to COVID0-19. The “Reopening Tourism for Travellers with Disabilities” guide also notes the opportunities available to destinations that take steps to accommodate the
These Guidelines, produced in collaboration with ONCE Foundation and ENAT show that simple, thoughtful measures can make a real difference for travellers – and in return, allow destinations to welcome this wide and diverse demographic as they look to recover from COVID-19 specific needs of persons with disabilities, those with specific access requirements and seniors. This is particularly relevant now since tourism has been among the hardest hit of all major economic sectors, with businesses big and small at risk. UNWTO Secretary-General Zurab Pololikashvili said: “Much progress has been made in making tourism more accessible to all. As we guide the responsible restart of tourism, we must make sure that this progress is not rolled back. Instead, it must be stepped up as it will benefit everyone. These Guidelines, produced in collaboration with ONCE Foundation and ENAT show that simple, thoughtful measures can make a real difference for travellers – and in return, allow destinations to welcome this wide and diverse demographic as they look to recover from COVID-19.”
Fundación ONCE Vice-President, Alberto Durán, underlined: “We are making great efforts to help everyone enjoy travel and tourism. It is fundamental that we use this time of change to sensitize all stakeholders to the need to include persons with disabilities and their families in tourism, leaving no one behind. These clients can help businesses stay afloat in these challenging times, representing opportunities for all. ENAT President, Anna Grazia Laura stated: “These practical guidelines for curbing the spread of COVID-19, with due regard for accessibility and inclusion within tourism, can contribute to global efforts to reassure all visitors, benefitting tourists, businesses and destinations alike. The Guidelines are a set of basic recommendations addressed at different stakeholders working across the whole of the tourism value chain. All are aimed at helping stakeholders, including accommodation providers, bars, restaurants, and tourism offices, adjust to new health and sanitary demands without reducing accessibility. The recommendations cover four distinct areas: The full set of recommendations, “Reopening Tourism for Travellers with Disabilities: How to Provide Safety without Imposing Unnecessary Obstacles” can be 11 downloaded here. Travel Planning and Protocols includes steps to guarantee seamless travel, and for making relevant information available and accessible to all. Transportation Includes the importance of upskilling employees, adjusting protocols for passengers with disabilities/access requirements at airports and stations, as well as the provision and hygienic
upkeep of mobility equipment Accommodation, Bars, and Restaurants Focus on accessibility to cater to different needs of clients, guaranteeing social distancing, and enhanced hygiene procedures in all tourism-related establishments Tourist Activities Includes recommendations to help destinations and attractions adapt existing protocols by taking into account accessibility issues related to queuing, health and safety measures, and new venue capacities.
AUGUST 2020 TOURISM INDIA
11
NEWS/ GLOBAL TRENDS
UNWTO COUNTS
THE COST OF
STANDSTILL comprehensive insight into the impact of the pandemic
12
AUGUST 2020 TOURISM INDIA
T
he enormous toll of COVID-19 on international tourism has now become clear, with World Tourism Organization (UNWTO) data showing the cost up to May was already three times that of the 2009 Global Economic Crisis. As the situation continues to evolve, the United Nations specialized agency has provided the first comprehensive insight into the impact of the pandemic, both in tourist numbers and lost revenues, ahead of the upcoming release of up-todate information on travel restrictions worldwide. The latest edition of the UNWTO World Tourism Barometer shows that the near-complete lockdown imposed in response to the pandemic led to a 98 per cent fall in international tourist numbers in May when compared to 2019. The Barometer also shows a 56% year-on-year drop in tourist arrivals between January and May. This translates into a fall of 300 million tourists and US$320 billion lost in international tourism receipts – more than three times the loss during the Global Economic Crisis of 2009.
Governments in every world region have a dual responsibility : to prioritize public health while also protecting jobs and businesses Dramatic fall in tourism places millions of livelihoods at risk UNWTO Secretary-General Zurab Pololikashvili said: “This latest data makes clear the importance of restarting tourism as soon as it is safe to do so. The dramatic fall in international tourism places many millions of livelihoods at risk, including in developing countries. Governments in every world region have a dual responsibility: to prioritize public health while also 13 protecting jobs and businesses. They also need to maintain the spirit of cooperation and solidarity that has defined our response to this shared challenge and refrain from making unilateral decisions that may undermine the trust and confidence we have been working so hard to build.�
Restart underway but confidence low At the same time, UNWTO also notes signs of a gradual and cautious change in trend, most notably in the Northern Hemisphere and particularly following the opening of borders across the Schengen Zone of the European Union on 1 July. While tourism is slowly returning in some destinations, the UNWTO Confidence Index has dropped to record lows, both for the evaluation of the period January-April 2020, and the prospects for May-August. Most members of the UNWTO Panel of Tourism Experts expect international tourism to recover by the second half of 2021, followed by those who expect a rebound in the first part of next year. The group of global experts points to a series of downside risks such as travel restrictions and border shutdowns still in place in most destinations, major outbound markets such as the United States and China being at standstill, safety concerns associated with travel, the resurgence of the virus and risks of new lockdowns or curfews. Furthermore, concerns over a lack of reliable information and a deteriorating economic environment are indicated as factors weighing on consumer confidence. AUGUST 2020 TOURISM INDIA
13
NEWS/ GLOBAL TRAVEL
TRAVELLERS SHOULD T ‘WEAR TO CARE’ IN THE NEW NORMAL SAYS WTTC
Mandatory mask wearing will protect travellers and workers
he World Travel & Tourism Council (WTTC) has called upon all travellers to done protective face masks to show they ‘wear to care’ in the new normal of travelling. As countries transition from lockdowns to reopening their borders, the wearing of face masks helps signal the return of safer travels, while also providing personal protection for users as well as those around them. The advice from WTTC in fa-
14
AUGUST 2020 TOURISM INDIA
vour of mandatory mask wearing comes from evidence that countries which are recovering faster and avoid second COVID-19 spikes are those where the use of face masks have been widely enforced and encouraged. Following medical guidance from the Harvard T.H. Chan School of Public Health, WTTC advises the wearing of masks on all forms of transport throughout the entire traveller journey, as well as when visiting any interior venue or those with restricted movement which results in close personal contact of two metres or less. WTTC has asked governments around the globe to enforce the wearing of face masks, as well as enlisting the support of the private sector to remind customers of their obligations to protect their health and that of fellow travellers. Travellers around the world are being encouraged to join in the WTTC social media campaign which is launching with the hashtag #wear2care. Embracing the use of face masks will reduce the risk of transmission, protect the user and those around them, as well as reintroducing a sense of normality. as we learn to live with the virus until a vaccine is found. The new recommendations follow in the wake of WTTC recently issuing its new guidelines for Safe & Seamless Travel including testing and tracing to ensure people can enjoy Safe Travels in the ‘new normal’. Frequent handwashing and us-
ing hand sanitiser complement the use of face masks which can significantly reduce the risk of COVID-19 transmission. Gloria Guevara, WTTC President & CEO, said: “The safety and hygiene of travellers and those who work in Travel & Tourism is of paramount importance, which is why we now strongly recommend masks being mandatory. “‘Wear to care’ promotes the protection of face mask users and visibly shows they care about the welfare and safety of their fellow travellers, which will help save lives and encourage the return of Safe Travels. “The wearing of masks should not be politicised. Wearing a mask needs to become part of everyday life to ensure everyone enjoys travelling in safety until a vaccine for COVID-19 is found. We implore the private sector and global governments to encourage their use so wearing a mask becomes the new normal.” Ramon Sánchez, Principal Investigator and Research Associate at Harvard University, T.H. Chan School of Public Health, said: “Wearing face masks 15has been proven to provide the highest level of protection against transmission at 82%. Constant hand hygiene and surface cleaning, which kills more than 90% of viruses that are found on surfaces, also prevents the virus from reaching the face from the hands. “The public should keep a two metre distance whenever they
can, however if that simply isn’t possible, people should increase the ventilation around them. Inside buildings this can be done by opening doors and windows which decreases the viral concentration by more than 70%. “Mechanical ventilation, such as air conditioning decreases it by 80%, while going outdoors proves more effective by decreasing the viral concentration between 90% and 95%.” WTTC has led a series of initiatives designed to rebuild global consumer confidence and encourage the return of Safe Travels. Safe Travels Protocols were developed for the global Travel & Tourism sector which focused on measures to drive business to car hire companies, airports, tour operators, attractions and short short-term rentals among many other travel sectors, to enable them to follow strict health and hygiene regimes when re-opening their businesses. The welfare of travellers and the millions of people working across the Travel & Tourism sector is central to the protocols. In addition to being backed by the United Nations World Tourism Organization (UNWTO) they were also widely embraced by thousands of businesses around the world. Travellers around the world can get involved with the WTTC campaign by sharing pictures of themselves proudly travelling with their masks and sharing the hashtag #wear2care. AUGUST 2020 TOURISM INDIA
15
NEWS/ GLOBAL TRAVEL
W
orldwide the responsible restart of tourism is underway as 40% of all destinations have now eased the restrictions
40% OF DESTINATIONS HAVE NOW EASED TRAVEL RESTRICTIONS
they placed on international tourism in response to COVID-19. The United Nations specialized agency for tourism has been monitoring global responses to the pandemic from the start of the crisis. This latest outlook confirms the trend of a slow but continuous adaptation and responsible re-
start of international tourism. At the same time, however, just four of the 87 destinations have completely lifted all restrictions, while 83 have eased them while keeping some measures such as the partial closure of borders in place. This latest edition of the UNWTO Travel Restrictions Report in addition shows that 115 destinations (53% of all destinations worldwide) continue to keep their borders completely closed for tourism. UNWTO Secretary-General Zurab Pololikashvili said: “The restart of tourism can be undertaken responsibly and in
RESPONSIBLE RESTART IS POSSIBLE TO TOURISM 20
16
JUNE 2020 TOURISM INDIA AUGUST 2020 TOURISM INDIA
a way that safeguards public health while also supporting businesses and livelihoods. As destinations continue to ease restrictions on travel, international cooperation is of paramount importance. This way, global tourism can gain people’s trust and confidence, essential foundations as we work together to adapt to the new reality we now face.� According to the UNWTO report, destinations with a higher dependency on tourism are more likely to be
easing restrictions on travel: Of the 87 destinations that have eased restrictions recently, 20 are Small Island Developing States (SIDS), many of which depend on tourism as a central pillar of employment, economic growth and development. The report also shows that around half (41) of all those destinations that have eased restrictions are in Europe, confirming the leading role of the region for the responsible restart of tourism.
17
Looking at the 115 destinations that continue to have their borders completely closed to international tourism, the report finds that a majority (88) have been completely closed their borders for international tourism for more than 12 weeks AUGUST 2020 TOURISM INDIA 17 JUNE 2020 TOURISM INDIA 21
NEWS / AVIATION
RECOVERY DELAYED AS
GLOBAL TRAVEL REMAINS LOCKED DOWN Global passenger traffic will not return to pre-COVID-19 levels until 2024. The recovery in short-haul travel is still expected to happen faster than for long haul travel. As a result, passenger numbers will recover faster than traffic measured in RPKs (Revenue Passenger per kilometer). Recovery to preCOVID-19 levels, however, will also slide by a year from 2022 to 2023
18
AUGUST 2020 TOURISM INDIA
and the traffic has been slower than had been expected, reads the recovery forecast released by International Air Transport Association (IATA). The recovery in short-haul travel is still expected to happen faster than for long haul travel. For 2020, global passenger numbers (enplanements) are expected to decline by 55% compared to 2019,
A longer recovery period and more pain for the industry worsened from the April forecast of 46%. June 2020 passenger traffic foreshadowed the slower-than-expected recovery. Traffic, measures in RPK, fell 86.5% compared to the year-ago period. That is only slightly improved from a 91.0% contraction in May. This was driven by rising demand in domestic markets, particularly China. The June load factor set an all-time low for the month at 57.6%. The more pessimistic recovery outlook is based on a number of recent trends. Slow virus containment in the US and developing economies: Although developed economies outside of the US have been largely successful in containing the spread of the virus, renewed outbreaks have occurred in these economies, and in China.
Furthermore, there is little sign of virus containment in many important emerging economies, which in combination with the US, represent around 40% of global air travel markets. Their continued closure, particularly to international travel, is a significant drag on the recovery. Reduced corporate travel as corporate travel budgets is expected to be very constrained as companies continue to be under financial pressure even as the economy improves. In addition, while historically GDP growth and air travel have been highly correlated, surveys suggest this link has weakened, particularly with regard to business travel, as video conferencing appears to have made significant inroads as a substitute for in-person meetings. Weak consumer confidence: While pent-up demand exists for VFR (visiting friends and relatives) and leisure travel, consumer confidence is weak in the face of concerns over job security and rising unemployment, as well as risks of catching COVID-19. Some 55% of respondents to IATA’s June passenger survey don’t plan to travel in 2020. “Passenger traffic hit bottom in April, but the strength of the upturn has been very weak. What improvement we have seen has been domestic flying. International markets remain largely closed. Consumer confidence is depressed and not helped by the UK’s weekend decision to impose a blanket quarantine on all travelers returning from Spain. And in many parts of the world infections are still rising. All of this points to a longer recovery period and more pain for the industry and the global economy,” said Alexandre de Juniac, IATA’s Director General and CEO.
“For airlines, this is bad news that points to the need for governments to continue with relief measures—financial and otherwise. A full Northern Winter season waiver on the 80-20 use-it-or-lose it slot rule, for example, would provide critical relief to airlines in planning schedules amid unpredictable demand patterns. Airlines are planning their schedules. They need to keep sharply focused on meeting demand and not meeting slot rules that were never meant to accommodate the sharp fluctuations of a crisis. The earlier we know the slot rules the better, but we are still waiting for governments in key markets to confirm a waiver,” said de Juniac. “Domestic traffic improvements notwithstanding, international traffic, which in normal times accounts for close to two-thirds of global air travel, remains virtually non-existent. Most countries are still closed to international arrivals or have imposed quarantines, that have the same effect as an outright lockdown. Summer — our industry’s busiest season — is passing by rapidly; with little chance for an upswing in in- 19 ternational air travel unless governments move quickly and decisively to find alternatives to border closures, confidence-destroying stop-start re-openings, and demand-killing quarantine. We need
to learn to manage the risks of living with COVID-19 with targeted and predictable measures that will safely re-build traveler confidence and shattered economies,” de Juniac added. IATA urges governments to implement a layer of measures including the International Civil Aviation Organization’s (ICAO’s) global guidelines for restoring air connectivity contained in ICAO’s Takeoff: Guidance for Air Travel through the COVID-19 Public Health Crisis. IATA also sees potential for accurate, fast, scalable, and affordable testing measures and comprehensive contact tracing to play a role in managing the risk of virus spread while re-connecting economies and re-starting travel and tourism. Mr. Alexandre de Juniac Director General and CEO IATA
AUGUST 2020 TOURISM INDIA
19
NEWS/ INDUSTRY
INDIAN TOURISM REACHES
A ‘NOW OR NEVER’ INFLECTION POINT
20
AUGUST 2020 TOURISM INDIA
FAITH revises tourism value at risk guidance to 15 lakh crores
A
s the pandemic situation is deteriorated Federation of Associations in Indian Tourism & Hospitality, the policy federation of all the national associations representing the complete tourism, travel and hospitality industry of India (ADTOI, ATOAI, FHRAI, HAI, IATO, ICPB, IHHA, ITTA, TAAI, TAFI) & cause partner AIRDA has further revised upwards it’s valued at risk to Indian tourism to ₹ 15 lakh crores. FAITH’s first guidance which was calculated and was shared with the Government in March 2020 had put tourism’s economic value at risk at ₹ 5 lakh crores from this pandemic. FAITH revised this further during the quarter as the situation deteriorated and the value at risk was put at ₹ 10 lakh
crores. This has been revised again to touch a value at risk of up to ₹ 15 lakh crores in terms of the economic output of tourism in India Given the way the virus is progressing, tourism supply chains have broken down in India across all its key inbound, domestic & outbound markets and are not expected to recover for the next 5 months too making the total impact to a minimum of 9 months starting from March this year. The direct and indirect economic impact of the tourism industry in India is approximately estimated at ~ 10% of India’s GDP. This roughly puts the full- year economic multiplier value of tourism in India at ~ ₹ 20 lakh crores. Minimum threequarters of tourism will be fully impacted This value covers the whole tourism value chain from airlines, travel agents, hotels, tour operators, tourism destinations restaurants, tourist transportation, tourist guides. Each of these segments of tourism is non - performing or underperforming and will stay that way for many months of this year. This is evident across all segments of tourism. Pending refunds for travel agents, shut down or vacant hotels & restaurants, empty or locked down conventions and meeting or wedding halls, no order pipelines for tour operators, tourist transport lying locked in parking lots, laid off or leave without pay staff , managers, the summer domestic and outbound holiday season gone, no visible bookings for the peak October March season, meetings shifted to virtual apps , non - essential travel closed and so on. Be it leisure ( inbound, outbound, domestic) corporate travel, heritage, adventure, meetings incentives, exhibitions & events religious, spiritual and in upcoming high value niche tourism products such as sea & river cruises, camping, rafting, golf film tourism, jungle tourism, agri -
Post the Unlock tourism is seeing some spur, but that too very limited, very short - haul domestic travel and not enough to make any tourism business viable tourism and many more across all states, this will the worst performing year for tourism in a century. Tourism has one of the largest economic multipliers and FAITH based upon its industry estimates believes, that each rupee spent on tourism could have an economic multiplier of upwards of 3- 4 times more for India given its most globally unique natural and cultural heritage spread across the Indian hinterlands. The cumulative job losses for the full year both in organised & unorganised category of tourism could go as high as 4 crores. FAITH has been requesting over the past 5 months that for the revival of any demand in tourism, it is first important that the survival of tourism businesses in India has to 21 first remain intact.
The critical areas to maintain for the survival of tourism businesses
- A Tourism fund that can be used by tourism enterprises in India for taking care of their employees. - A multi-year moratorium by RBI on principal and interest payments by tourism, travel & hospitality businesses.
- An immediate full-year waiver of all central and state statutory liabilities be it PF , ESi, income taxes, GST , fixed power and utility tariffs, property , excise , inter-state tourist transportation taxes and license fees, all without any accumulated or penal interest has to be done immediately. - Robust booking payments refund mechanism for travel agents & tour operators from airlines, railways, state tourism parks and other suppliers. Only this will keep the Indian tourism track and hospitality industry alive for a revival, it will keep the jobs intact and it will protect the exposure of the banking sector to tourism preventing their loans from becoming NPAs. Post the Unlock tourism is seeing some spur, but that too very limited, very short - haul domestic travel and not enough to make any tourism business viable. FAITH has already raised requests over the past five months to the Prime Minister, the Finance Minister, to each of the 28 chief ministers , to the RBI, Niti Aayog, to tourism parliamentary panel, ministries of aviation, commerce, Finance and to more than 600 parliamentarians and is closely in coordination with the ministry of tourism. It has also requested the Parliamentarians to raise the question as to ‘why not tourism’ for sector specific support when tourism industry contributes to pan India jobs across urban & rural, forex , robust IT & GST collections, capex drove GDP & so on. Tourism is a very unique business and is a discretionary activity. Tourism is a means of unwinding, letting oneself immerse in local experiences. With each aspect of the travel journey now under the threat of virus from contact, this puts tourism at risk. Till the time there is a vaccine found, the very concept of tourism will be in question. AUGUST 2020 TOURISM INDIA
21
NEWS /DESTINATIONS
KERALA ANNOUNCES
TOURISM FINANCIAL PACKAGE
WORTH 455 CR
K
erala Tourism is passing through an unprecedented crisis with no business and no income for almost five months now. COVID 19 has affected the lives and livelihood of people across various sectors and it is not Tourism alone which is affected. It is not only Kerala, but all states in India as well as other countries are going through this crisis. The people dependent on Tourism for a livelihood are finding it difficult to make ends meet and some of them are trying their hands at alternative job opportunities to sustain them. In order to provide some support to the employers and employees in the Tourism trade, the Department of Tourism, Government of Kerala under the leadership of Mr. Kadakampally Surendran, Minister for Tourism, Government of Kerala and Mrs. Rani George IAS, Secretary, Kerala Tourism has conceptualized 22
AUGUST 2020 TOURISM INDIA
two schemes for the survival and revival of the sector. Mr. Kadakampally Surendran, Minister for Tourism, Government of Kerala has announced the package named Chief Minister’s Special Tourism Loan Fund along with the Government Orders of the financial package, schemes, and guidelines. He said that the loan is for existing tourism enterprises in a tune of loans up to Rs 25 lakh and a loan of Rs 20,000 to Rs 30,000 to the workers and employees in the tourism sector. We hope that this would be a small help for those in need in the sector and few more proposals for the houseboat sector, Homestays and guides are under the consideration of Government and it is expected that we may get approvals for those soon and will be announced this week itself. Mr. Surendran has also added that the government is planning
Kerala government has announced two majorTourism financial packages to restart and revive the ailing tourism sector due to COVID 19 pandemic and travel restrictions imposed across the globe. to reopen the tourism sector by September after providing loans to the ailing sectors in the state. The regional travel and domestic tourism segment from neighboring states will be promoted in the first phase. Kerala Tourism department has decided to bear 6 % of the interest rate on every loan and this amount will be given directly to the bank and subsidy of 50 % of the interest for the first one year for every loan availed by the tourism entrepreneurs. Mrs. Rani George Secretary, Kerala Tourism said “Considering our requests and requirements, SLBC and KSCB have come forward to issue two loan schemes for those in the tourism sector and the Department would extend support with interest subvention. We have kept in mind to cover almost all categories in the sector and are trying to bridge the gap with different schemes”. Since April 2020, Kerala
Tourism industry stakeholders and various tourism organizations under the Confederation of Kerala Tourism Industry (CKTI) and Kerala Travel Mart Society (KTM) were requested the Kerala government for a financial package to the travel, tourism and hospitality sectors for mere existence and revival of the sector. Kerala Tourism industry is facing major crises continuously since 2015 including Bar closure, Okhi, Nipah Virus threat, major floods in 2018, and 2019 followed by Corona related global travel restrictions in 2020. Mr. E.M. Najeeb, President, CKTI,” said ” I personally met the minister at PRD chamber Govt Secretariat and thanked him and Chief Minister Mr. Pinarayi Vijayan for the package and support for Tourism on behalf of CKTI
and the entire Tourism industry of Kerala. Kerala Tourism industry is wholeheartedly welcomed the Tourism sector financial package and we are already working on a proposal for a phased reopening of Kerala Tourism”. Mr. P. Balakiran IAS, Director said “Kerala Tourism Department, Kerala Tourism has been a significant contributor to the economy of Kerala for decades and for revenue of Rs 45, 019 crores to the sector in 2019 and employment to approximately 1.5 million people directly and indirectly. However COVID 19 virus pandemic has brought the entire tourism industry to a grinding halt with an estimated loss of Rs 20,000 crores. This effect of COVID 19 is expected to affect the tourism industry for more than 6 months before the tourist gets enough
confidence to travel. Tourism stakeholders with no business and co income for almost five months and it is difficult to function without working capital. Kerala Tourism department is working for a bailout package since April and finally, we are happy to announce loan schemes worth `455 crores along with this package. For this purpose, an amount of 355 crores would be required and Kerala Bank and state-level bankers committee has agreed to provide this amount through various schemes and also sanction Rs 20,000 to Rs 30,000 to the workers as loan and there will be no repayment for the first six months. Both Entrepreneurs and workers will benefit through these schemes and more 2500 small entrepreneurs will be benefitted this package.
23
AUGUST 2020 TOURISM INDIA
23
NEWS / AVIATION
Mr. Akbar Al Baker, Group CEO of Qatar Airways on future of aviation and post covid 19 scenario of global air travel
THE FUTURE OF GLOBAL O AIR TRAVEL
AFTER COVID19
24
AUGUST 2020 TOURISM INDIA
ver the last few months, a massive shift has occurred in the aviation industry, and this change will continue for several more years. Therefore, there will undoubtedly be changes in the way people travel. However, certain passenger habits will remain the same. Mr. Akbar Al Baker, Group Chief Executive Officer, Qatar Airways has some insights into the market’s future regarding the state of the aviation sector in the wake of the global health crisis. Mr. Al Baker does not expect the demand over the subsequent
three to five years would rise to the rate of 2019. He thinks it would require a miracle in the present atmosphere to reach these amounts. Therefore, the businessman believes that if a second wave occurs, and more airlines begin to merge, issues may occur, especially concerning Qatar’s neighbors. “I don’t believe that there are so many carriers remaining whether there’s a second surge or a restructuring. How would you merge yourself for somebody who’s the opponent right over you? Because what happened to everyone in 2017 is never forgiven, that won’t get out of sight,” he said in the interview. “We see a discussion about the
eign airlines, such as Wizz Air.” Mr. Al Baker believes that cost-effective outfits in the Gulf zone have no chance. In addition to the perception that high-quality passengers are accustomed to in the country, he said LCCs are more suited for some broad catchment areas. Such corporations have an extensive domestic network, but the Gulf may not have that. Mr. Al Baker has claimed all lowcost long-haul airlines crash. He unification of Emirates and fly- listed several instances of Joon, dubai, but there would never have Scoot, Germanwings, and AirAsia been a flydubai because that’s X. what happens now with our other competitor, Abu Dhabi. The EtiMr. Akbar Al Baker had has collapsed entirely and Group Chief Executive is now trying to send JVs to forQatar Airways
I don’t believe that there are so many carriers remaining whether there’s a second surge or a restructuring Akbar Al Baker
25
AUGUST 2020 TOURISM INDIA
25
NEWS / GLOBAL TRENDS
WTTC LAUNCHES INSURANCE GUIDELINES
FOR THE TRAVEL & TOURISM SECTOR
Recommendations help to rebuild confidence to travel
T
he World Travel & Tourism Council (WTTC) has unveiled its Insurance Guidelines to rebuild global consumer confidence to help encourage the return of travelling. The guidelines are designed to drive the return of safe, healthy and responsible travel and en26
AUGUST 2020 TOURISM INDIA
sure the insurance sector is fit for purpose to operate for travellers in the ‘new normal’ of the COVID-19 world. Insurance is a vital part of the Travel & Tourism experience, providing peace of mind and risk mitigation to consumers, suppliers, and organisations across the Trav-
el & Tourism sector. These new guidelines were compiled based on input from leading companies, many of which have partnered with trusted experts in public health and governments to support safe, healthy, and responsible travels. The guidelines aim to promote consistent standards across all relevant functions with an increased focus on health and safety, in line with what travellers need and expect. They provide practical insights and guidelines around insurance for the Travel & Tourism private sector to equip them with the knowledge of risks, what insurance coverage they need to look for, and how to attain appropriate coverage for their needs. Gloria Guevara, WTTC President & CEO, said: “Insurance is vital for travellers to have peace of mind and confidence to travel and it is now more important than ever to create confidence for consumers travelling in the ‘new normal’ of COVID-19. “We have worked closely with key players across the travel insurance industry to make recommendations to ensure individual travellers, groups and organisations can feel safe and confident enough to travel, sure in the knowledge they have the protection they need. “The measures outlined in our Insurance Guidelines should help
guide travel insurers to create products which contain every contingency needed offer reassurance to enable travel to recommence to those countries which have relaxed their border controls and travel restrictions.” Robin Ingle, MSH Ingle International, Travel Navigator and Novus Health CEO, said: “The survival and growth of Travel & Tourism are important in many ways, particularly for the global economy and for promoting cross-cultural understanding transcending borders. “The COVID-19 global pandemic has made governments, travellers, and the Travel & Tourism industry across the world experience how deeply integrated and interdependent we are on each other.
Insurance Guidelines will aid the reopening of Travel & Tourism sector “Insurance protects and supports the operations of these stakeholders and thus plays a key part in the successful transition of the industry into the ‘new normal’. WTTC and its insurance, risk management and travel assistance members have worked closely to develop guidelines and an FAQ to address insurance-related issues and con-
siderations. “These guidelines will be an evolving document, and we will be on hand to answer questions to help guide and assist the industry toward a successful restart.” Beth Godlin, President, Aon Affinity Travel Practice, and member of the WTTC Task Force said: “The benefits that Travel Insurance and Assistance products offer have always been an important part of the travel experience. The current global pandemic has directly affected companies in this industry who in turn have developed ways that these products can support the industry and travelers as we return to travel.” Detailed discussions took place
27
AUGUST 2020 TOURISM INDIA
27
NEWS / GLOBAL TRENDS with key stakeholders and organisations to ensure maximum buy-in, alignment and practical implementation, to set clear expectations of what travellers may experience. WTTC divided the new guidance into four pillars including operational and staff preparedness; ensuring a safe experience; rebuilding trust and confidence; innovation; and implementing enabling policies.
All staff to be informed of protective measures being taken, which include insurance products that will cover them Insurers to ensure audits identify and plug gaps in and source the right partners and providers to ensure appropriate coverage Insurers to create blanket insurance and crisis management coverage to give comfort to customers Ensure there is enhanced awareness of the terms and conditions, Highlights of recomand coverage limits of mendations includes: restrictions, insurance products/policies All organisations to provide risk Insurers to provide a minimum management plans, including how base of mandatory coverage for they aim to combat COVID-19, to risks posed by COVID-19 insurers Educate travellers who are unOrganisations to make sure their familiar with the risk they could be plans are thorough, practical, and exposed to and what coverage to simple to follow
28
AUGUST 2020 TOURISM INDIA
look for. WTTC recently unveiled its Safe Travels protocols for hospitality, outdoor retail, airports, airlines, tour operators, convention centers, meetings and events, which were widely endorsed and supported by top CEOs and business leaders globally. Backed by the United Nations World Tourism Organization (UNWTO), the new protocols recognise businesses and governments worldwide which have adopted them to rebuild confidence among consumers, encourage the return of ‘Safe Travels’ and enable the Travel & Tourism sector to reopen for business. Ms. Gloria Guevara President & CEO, WTTC
WTTC CALLS UPON GOVERNMENTS
TO IMPLEMENT COMPREHENSIVE TESTS AT AIRPORTS It is imperative that all airports, catering for international travel, implement globally recognised testing standards for both inbound and outbound passengers
W
TTC is called upon Governments around the world to begin a substantial programme of investment to ensure comprehensive testing facilities are implemented at airports, which will help prevent the spread of Covid-19 and see the return of safe travels. Gloria Guevara, WTTC President & CEO said: “We are going to have to live with COVID-19 for the foreseeable future so we must do all we can to protect public health and save lives, whilst restoring consumer confidence, driving the global economic recovery, and saving the jobs of millions of people whose very livelihoods
29
depend upon a thriving Travel & Tourism sector.” “It is imperative that all airports, catering for international travel, implement globally recognised testing standards for both inbound and outbound passengers. This will provide reassurance to all travellers,
maintain ‘air corridors’ between countries, and remove damage and disruption caused by blunt quarantines which massively impact the recovery of the Travel & Tourism sector. “As part of the screening process, testing must involve temperature checks and swab tests for all arriving and departing passengers with results back within 24 hours, and only those testing positive – with or without symptoms – should be put into quarantine. Where there are apps to assist in effective Test & Trace regimes, passengers must be advised to sign up and use them.
AUGUST 2020 TOURISM INDIA
29
NEWS/ GLOBAL TRAVEL
T NATURE PRIORITIZE BUSINESSES CAN CREATE 395 MILLION NEW JOBS BY 2030 -WEF Nature-positive solutions can create 191 million new jobs and $3.6 trillion of additional revenue or cost savings by 2030.
30
AUGUST 2020 TOURISM INDIA
he global COVID-19 pandemic has caused unprecedented job losses and economic uncertainty. As governments and businesses look to stimulate growth, a new study from the World Economic Forum found that ‘nature-positive’ solutions can create 395 million jobs by 2030. The Future of Nature and Business Report provides blueprints for businesses to tap into a $10.1 trillion business opportunity, focusing on industry actions that are naturepositive, meaning that they add value to nature. The report is built on real world examples where business outcomes have been improved by nature-positive outcomes. Smart farming, utilizing sensors and satellite imagery in Indonesia improved crop yields on average by 60%. Suzhou Industrial Park’s green development in China has seen its GDP increase 260-fold partially through green development. In Viet Nam, people living in coastal
This companion report, written in collaboration with SYSTEMIQ is intended to help decision makers see nature as a form of capital and, if properly managed, the basis of society’s long-term well-being, resilience and prosperity communities saw their incomes more than double following the restoration of critical mangroves. “We can address the looming bio-diversity crisis and reset the economy in a way that creates and protects millions of jobs,” said Akanksha Khatri, Head of the Nature Action Agenda, World Economic Forum. “Public calls are getting louder for businesses and government to do better. We can protect our food supplies, make better use of our infrastructure and tap into new energy sources
by transitioning to naturepositive solutions.” The report, written in collaboration with AlphaBeta, segments actions into the following three areas or socioeconomic systems where change can be scaled. Food, land and ocean use: What we eat and grow makes up around $10 trillion of global GDP and employs up to 40% of the global workforce. Naturepositive solutions can create 191 million new jobs and $3.6 trillion
of additional revenue or cost savings by 2030. Here are some examples: Diversifying the diet: Some 75% of the world’s food comes from 12 plant and five animal species. Animal products provide 18% of calories but take up 80% of farmland. A more diversified diet of vegetables and fruits can create $310 billion in business opportunities annually by 2030. Technology in large-scale farms: Over 4.3 million jobs and $195 billion in business opportunities can come from precisionagriculture technologies by 2030. With 40% improvements in yields expected, investments could yield returns of over 10%. Retail: The equivalent of one garbage truck of textiles is landfilled or burned every second, meaning $500 billion is lost every year as a result of discarded clothing. Using more renewable inputs and reusing, refurbishing and recycling clothes could lead to $130 billion in savings and prevent 148 million tonnes of
“We must use the crisis caused by the coronavirus pandemic as an opportunity to reset humanity’s relationship with nature. Investing in biodiversity and the environment offers the chance of build31 ing better economies and our resilience as a species, “Costa Rica has shown that the transition to a carbon-neutral, nature-positive economy brings greater prosperity, jobs and new developments. It’s time to mainstream this model.” Mr. Carlos Alvarado Quesada, President of Costa Rica. AUGUST 2020 TOURISM INDIA
31
“As we enter into a historic decade of action to halt and reverse biodiversity loss by 2030 and address climate change, business has a critical role to play in environmental stewardship of our planet. They have the technology, innovation and financing to make the shifts we need towards increased investment in nature’s infrastructure and nature-based solutions.” Ms. Inger Andersen, Under-Secretary-General, United Nations and Executive Director of the UN Environment Programme textile waste by 2030. Fishing: It takes five times the effort to catch the same amount of fish now as it did in 1950. If the ‘business as usual’ approach continues, wild fish stocks will decline by 15%. This will cost the industry $83 billion, as boats will have to travel further and fish deeper. Sustainable ecosystem management is one way to tap into a $40 billion opportunity for the maritime industry worldwide. Infrastructure and the builtenvironment: About 40% of global GDP comes from the environment we build – office buildings, homes and transport.
Nature-positive solutions can create 117 million new jobs and $3 trillion in additional revenue or cost savings by 2030. Here are some examples: Smart buildings: Retrofitting systems and installing more efficient technology in new builds can save $825 billion by 2030. Switching to LEDs and substituting natural light alone could save over $650 billion by 2030. Green roofs can save on energy costs, mitigate flood risk, reduce air pollution, and even produce food. The market for these could grow 12% annually reaching $15 billion by 2030.
Smart sensors: Reducing municipal water leakage could save $115 billion by 2030. Return on investments in water efficiency can be above 20%. Waste management: With $305 billion in additional revenue opportunities, the global waste management market could double in 10 years with the right investments in South Asia, East Asia and sub-Saharan Africa. Energy and extractives: The energy we produce and what we extract accounts for almost a quarter of global GDP and 16% of global employment. With energy demand growing, there is an
“Biodiversity threats are increasingly becoming a core concern to businesses across every sector of the economy and so-called ‘business-asusual’ is not an option. The good news is that this report demonstrates there is a pathway for business that can not only strengthen the resilience of operations but create major new growth opportunities.” Mr. Fraser Thompson Managing Director of AlphaBeta 32
AUGUST 2020 TOURISM INDIA
“Whilst there is still uncertainty in how COVID-19 will unfold, we must recognize this as an opportunity to accelerate efforts to put nature at the centre of all decision-making. There will be no jobs or prosperity on a dead planet!” Mr. Alan Jope, Chief Executive Officer of Unilever opportunity to create 87 million jobs and $3.5 trillion in business opportunities by 2030. Here are some examples: Mining and resource extraction: Improving resource recovery in extraction can save $225 billion and reduce water usage by 75% in the next decade. New technologies and more mechanization could enhance material recovery rates by up to 50%. Circular models in the automotive sector: Refurbishing and reusing some automotive parts, such as transmissions, retains more value and uses less energy than recycling. Some $870 billion can be saved by recovering manufacturing costs by 2030. Renewables: Opportunities
of $650 billion and investment returns greater than 10% are expected from renewable energy sources by 2030. Stimulus packages for solar and other commercialized renewables can generate millions of new jobs. Solar energy without subsidies matched fossil fuel costs in over 30 countries and were projected to be cheaper than coal in China and India by 2021. Doubling down on revenue streams: Land for renewable energy projects are three to 12 times the size of coal-powered ones. Some companies are developing high-rise photovoltaic power stations that can be combined with animal husbandry and ecotourism providing additional revenue streams on
the same land plot. A policy companion outlines how governments can complement and enable businesses to act. Finance ministers can combine six cross-cutting policy measures to put the right incentives in place as part of stimulus packages and create jobs without destroying nature. They include better measurement of economic performance beyond GDP, incentives for innovation, improved spatial planning and management of marine and terrestrial assets, the removal of subsidies that endanger longterm job stability, investment in reskilling, and increased financial support for natural solutions.
“Nature is critical to creating jobs, as well as supporting public health and resilience. As finance ministers look to stimulate their economies amid the fragility exposed by 33 COVID-19, they must seize the moment to integrate nature into fiscal policy; both supporting businesses to invest in nature-positive opportunities and making sure that we protect nature through the recovery.” Mr. Jeremy Oppenheim, Founder and Senior Partner, SYSTEMIQ. AUGUST 2020 TOURISM INDIA
33
NEWS / TRAVEL TRENDS
T HOW & WHERE WILL INDIA
TRAVEL POSTCOVID?
Pickyourtrail surveys 2,500+ urban travellers to gauge travel behaviour in the post covid world
34
AUGUST 2020 TOURISM INDIA
he key takeaways from the survey of Pickyourtrail, a travel-tech company to study trends that will shape the travel landscape in 2020 and 2021 reads that The Maldives remains a favourite among travel couples, Indians warm up to Staycations, Northeast India top choice apart from popular Kerala and Goa and Express Getaways take prominence; Dubai IPL 2020 likely to boost India-Dubai travel. The survey was conducted among 2,500+ urban travellers from major Indian metros As India enters #Unlock 3.0, about 52% of modern Indian travellers are hopeful about taking their first post-COVID holiday before December 2020 and are likely to opt for direct flights and self-drive over connecting flights for safety reasons. Homestays (23%), boutique properties (21%), and premium hotel chains (44%) have been voted as the preferred accommodation choice among travellers across the age groups of 20-34 yrs and 35-44 yrs. The Maldives, mainly being a
stay-in destination, has emerged as the most popular choice among Indians to take their first post-COVID international break. The archipelago’s recent shot to fame among Indian celebrities and also its picture-perfect setting for honeymooners and young couples can be credited to this rising trend. Kerala and Goa are among the popular choices for Indians to take their first post-COVID break. The pandemic has also triggered young travellers to opt for more offbeat destinations such as the Northeast India which offers varied travel experiences—from conquering the highest motorable road, Nathula Pass, on a bike or boating in the transparent waters of Dawki River near the Indo-Bangladesh border or even signing up for the colourful Hornbill Festival in Nagaland. Staycations = Safe-Vacations. With COVID-19 forcing almost all of humanity to stay indoors, the modern Indian traveller is fast adopting the western travel trend of Staycations at premium properties in close proximity to their homes. About 22% of respondents voted Staycations as their go-to option before they
The Maldives emerges as the most popular destination and 70% travellers willing to spend 10-20% more for on-trip safety resume domestic or international travel. Hari Ganapathy, Co-founder, Pickyourtrail said “The world, as we knew it, has been fundamentally changed by COVID19. What the world needs more than ever today is a holiday! Interestingly, the survey report reflects this positive travel sentiment as people are hopeful of taking their first post-COVID holiday in less than six months from now. While initially, more and more people will be vacationing closer home, Staycation has emerged as a key trend among urban travellers looking for a weekend break as the boundaries between personal and professional life are more blurred than ever. The Maldives has again topped the list as the most popular destination among young couples
planning their honeymoon, followed by Express Getaways like Dubai, Sri Lanka, and Bali. It is also interesting to find that at least 70% travellers are willing to spend more on enhanced on-trip safety.”
As per the survey findings, Indians are apprehensive about booking long-haul destinations at the moment and would rather place their bets on Express Getaways closer homes, such as Dubai, Sri Lanka, and Bali.
35
AUGUST 2020 TOURISM INDIA
35
NEWS / GLOBAL TRENDS
GERMANS INTEREST IN TRAVEL ABROAD REMAINS HIGH
G
ermans’ interest in travel abroad remains high despite no vaccine being available – Car journeys and holidays close to nature are regarded as very safe – Great importance is attached to measures minimising the risk of coronavirus infection The reputation of Germany as the nation with the world’s keenest travellers is still intact – that is one of the findings of a global survey on travel in times of corona conducted by IPK International, in which ITB
36
AUGUST 2020 TOURISM INDIA
Berlin also participated. According to the survey, interest among Germans in trips abroad is much higher than in most other countries. The survey also revealed that travel types and destinations vary greatly. Furthermore, the interviewees attached great importance to measures reducing the risk of infection. Germans rated their home country as the safest destination by far, followed by the country’s neighbours Switzerland, Denmark, the Netherlands and Austria. South Ko-
ITB Berlin 2021 will be held from 10th Wednesday to 14th Sunday March 2021 rea, Singapore and the United Arab Emirates led the ranking among long-haul destinations
Germans’ interest in outbound travel is above average
When asked what their travel intentions were in times of corona 70 per cent of German outbound travellers said they would continue to travel abroad – despite no vaccine being available. This puts Germany visibly above the European average and in particular above the global average. Close to 20 per cent of the
tending to travel abroad in times of corona said they wanted to holiday before the end of the year. Spain was their preferred destination (with the Canaries at the top of the list), followed by Italy, France and Austria. Compared with pre-coronavirus levels the interest among Germans in visiting Switzerland, Greece and Denmark is also above average. By contrast, interest in destinations outside Europe is still below average. In September IPK International intends to conduct a second survey to re-assess destinations’ prospects and to find out if there are any changes.
interviewees said, they could only imagine travelling within Germany. Ten per cent said they did not want to travel at all in these times of the coronavirus; nearly 90 per cent gave coronavirus-related health risks for their decision.
Over 80 per cent still want to travel this year – Spain is ahead
Over 80 per cent of Germans in-
Car journeys and holidays close to nature are regarded as very safe When asked about the perceived risk of coronavirus infection through tourism products and services, German outbound travellers ranked car journeys as safest (only four per cent saw a higher risk of infection here). Holidays close to nature, apartments and camping were con-
sidered to be equally safe and the majority also regard sun and beach holidays as rather safe. By contrast, most interviewees saw air travel, cruises and large events in particular as presenting a high risk.
Improving perceived safety has top priority
Despite their keen interest in travel abroad even in these times of the coronavirus, a majority of Germans (85 per cent) are anxious, as are people in other countries, and see travel as posing an additional risk of infection (80 per cent). Thus any measures capable of improving perceived safety are very important for winning over those interested in travel as customers. Germans attach particular importance to keep minimum distance, in restaurants and on transport such as trains and flights. 90 per cent of German outbound travellers saw these measures as important. Wearing face masks and generally observing hygiene rules was also considered essential.
37
AUGUST 2020 TOURISM INDIA
37
NEWS / DESTINATIONS
KERALA
TO WORK IN SYNC WITH
STATE TOURISM
DEPARTMENTS TO REVITALIZE
DOMESTIC TOURISM
Ayurveda, Eco-tourism, Adventure tourism to be promoted in a big way
K
erala will work in tandem with Tourism Boards of other states to revitalize domestic tourism that has suffered a huge beating from the COVID-19 pandemic and would promote Ayurveda, eco-tourism and adventure tourism in a major way to get the tourism sector back on its feet. “Kerala Tourism will work together with other state tourism departments so that a tourist travelling from one state to another has a hassle-free experience. We expect to welcome 38
AUGUST 2020 TOURISM INDIA
guests in the next one or two months,” Mr. Kadakampally Surendran, Minister for Tourism, Government of Kerala said. The minister was speaking at the valedictory session of the two-day Tourism E-Conclave, ‘Travel & Hospitality: What’s Next?’, which concluded on early this month. “We are starting off by reviving domestic tourism, first within our own state, followed by other states. An action plan for the revival of the tourism sector is being drawn up and several support
schemes are under the consideration of the Kerala Government, including assistance to tourism stakeholders and employees,” the minister said. Kerala Tourism is looking forward to collaborating with other State Tourism Boards as well as the Union Ministry of Tourism for the promotion of domestic tourism, he told the e-conclave, organised by FICCI. Further, Ayurveda would be promoted in a major way, considering the importance of healing and wellness in the current
COVID scenario. Plans are also afoot to promote eco-tourism and adventure tourism among domestic tourists. The minister also assured to fully support the unified guidelines and protocols chalked out by the Union Ministry of Tourism, saying these would serve as a road map for the states to revitalize domestic tourism and reinstate India’s position as a high value destination. Asserting that Kerala would also be making its presence felt on the Incredible India digital platform by providing relevant content, the minister revealed that plans are afoot to prepare itineraries that include destinations in the neighbouring states as well.
Mr. Surendran said the COVID-19 pandemic has crippled life around the world. “It has shattered economies, and travel and tourism is one of the major sectors that has been badly hit. It’s an unprecedented crisis and Kerala Tourism is slowly finding its feet. We have a long way to go, but we are on the right path,” 39 he added. Observing that the crisis management experience gained from the 2018 floods and the Nipah outbreak has also helped Kerala to combat the coronavirus effectively, he said Kerala Tourism stands in solidarity with the travel trade across the world and is doing all it can to minimize the impact on travel as well as trade. “We are sure we’ll defeat all
odds and make a remarkable comeback. The strong synergy between the private and public sector will be a key driving force on our road to recovery,” he said. The valedictory session was also addressed by Tourism Ministers of Madhya Pradesh, Odisha, Gujarat, Chhattisgarh and Karnataka, besides Mrs. Rupinder Brar, Additional Director General, Ministry of Tourism, Govt. of India. The conclave had a string of interesting plenary sessions on topics like ‘Spotlight on hidden tourism jewels of India - Exploring the unexplored tourism potentials’, and ‘Role of Technology & Innovation to revive Travel & Tourism and Emergence of New Workforce models’. AUGUST 2020 TOURISM INDIA
39
NEWS / ASSOCIATIONS
BADLY HIT T KERALA TOURISM INDUSTRY NEED URGENT GOVERNMENT SUPPORT MR. E. M. NAJEEB RE-ELECTED AS PRESIDENT AND MR. SAJEEV. K.V AS GENERAL SECRETARY OF CONFEDERATION OF KERALA TOURISM INDUSTRIES (CKTI)
40
AUGUST 2020 TOURISM INDIA
he Confederation of Kerala Tourism Industry seeks urgent financial aid packages for the survival of the state’s biggest service industry sector and other recovery measures for the 15 lakh employees who are directly linked to travel, tourism, and hospitality segments since the start of the COVID-19 Pandemic. In the recently concluded series of online meetings, around 35 registered trade associations representing different tourism sectors function all over Kerala unanimously decided to continue under one umbrella organisation called CKTI and re-elected Mr. E.M Najeeb (Chairman ATE Group, Senior Vice President of Indian Association of Tour Operators and Former President of KTM Society) as the President, and Mr. Sajeev K.V (MD Ayurvedamana Hospitals, President Ayurveda Promotion Society
and Former Secretary Of KTM Society ) as General Secretary. Mr. Jose Dominic (Chairman of CGH Earth Hotels) is the Advisor and Mr. G. Gopinath (MD BTH Hotels Kochi and President Kerala Classified and Approved Hotels) as the Treasurer of the newly elected office-bearers. Mr. George Dominic of CGH Earth Hotels, representing Kerala Classified Hotels & Resorts, is the news Senior Vice President in charge of North Kerala, Mr. Abraham George of Intersight Holidays, represnting Association of Domestic Tour Operators of India, as Sr. VP for Central Kerala and Mr. Baby Mathew Somatheeram, President of Kerala Travel Mart Society as the Sr. V.P. for South Kerala. Outgoing Secretary General of CKTI, Mr. M.R. Narayanan will be the Sr. V.P. of Administration matters. Mr. G. Sudhiesh Kumar of Seaface Hotel Kovalam, represnting Kerala Hotels & Restaurants Association and Mr. Chacko Paul of The Joy’s Hotels & Resorts and Mr. D. Chandraseanan Nair, Managing Partner of Hotel Pankaj, Trvandrum repres-
nting South Kerala Hoteliers Forum among the newly elected Senior Vice Presidents. A 65-member Executive committee and 35-member Taskforce was also formed from all trade Associations. The main aim of CKTI is to ensure survival and the revival of the industry during and after the pandemic. The Tourism Sector is the most important revenue-generating sector in Kerala with total revenue of Rs 45000 crores, which makes up 11.5% of the state’s GDP and giving employment to more than 15 lakh people. The sector’s Foreign exchange revenue during the last financial year is Rs 10000 crores, which goes far beyond the IT sector. It is one of the hardest-hit sectors in Kerala. Unfortunately, no relief measures were given by neither the central nor state governments to date and most of the skilled and experienced professionals within the industry workforce are out of jobs because of lockdown, and the majority of the investors and industry stakeholders are finding it difficult to maintain their businesses. Some of the profession-
als and investors have moved to different areas trying to salvage their businesses like fish sales, online and offline trade of pickles and foodstuff, housekeeping contacts, etc. just to make ends meet. The rest of the industry bodies also observe the current situation and are unable to contribute as the travel restrictions imposed worldwide from the last week of February and consequent lockdown since March 22, 2020. The various tourism industry associations under CKTI have submitted many representations and suggestions to the governments for the mere survival and existence of the sector through financial aid packages and expect favorable decisions. These demands are completely justifiable given the situation and include waiving of taxes for one year and fixed electricity tariffs. The industry requests this from both state and Central Governments in order to ensure that the tourism industry survives this crisis. The CKTI will now act as the united voice of Kerala Tourism Trade.
41
AUGUST 2020 TOURISM INDIA
41
NEWS / HOSPITALITY
IHCL
ANNOUNCES
A VIVANTA
IN LUCKNOW I
HCL, South Asia’s largest hospitality company has announced the signing of a Vivanta hotel in Lucknow, Uttar Pradesh. This hotel is a management contract with MD Projects Private Limited, a part of the Ladhani Group. Commenting on the signing, Suma Venkatesh, Executive Vice President – Real Estate & Devel-
42
AUGUST 2020 TOURISM INDIA
opment, IHCL, said, “We are very confident about Lucknow. Notable for its unique culture and heritage, it is also now a growing commercial center. Due to its strategic location, the hotel will cater to both businesses as well as leisure travellers. We are delighted to partner with MD Projects Private Limited.” Vivanta Lucknow a 200-room
Fourth IHCL hotel in the capital city of Uttar Pradesh hotel, is ideally located at a short distance from the international airport and in close proximity to the nodal connector of Kanpur, Agra, and Delhi. The contemporary hotel will also have a multi-cuisine restaurant, a bar, recreational facilities including a pool and spa, meeting rooms, and a banquet hall for social and business gatherings. It is a Greenfield project slated to open in 2024. Mr. Vivek Ladhani, Managing Director, MD Projects Private Limited, said, “We are delighted to partner with IHCL to bring the Vivanta brand to Lucknow. We look forward to bringing Vivanta’s dynamic and vibrant experience for our guests.” Lucknow is the capital city of the Indian state of Uttar Pradesh. A multicultural city, it is also famous as an artistic hub. It continues to be an important center of governance, education, commerce, tourism, music, and poetry. Lucknow, along with Agra and Varanasi, is in the Uttar Pradesh Heritage Arc, a chain of survey triangulations created by the Government of Uttar Pradesh to boost tourism in the state. With the addition of this hotel, IHCL will have four hotels in Lucknow. IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service.
MANISH GUPTA
APPOINTED AS CEO OF
TAJSATS M
anish Gupta has been appointed as the Chief Executive Officer of TajSATS Air Catering Limited, Indian Hotels Company’s joint venture with SATS, and India’s market leader in airline catering. Speaking on the appointment, Mr. Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL and Chairman of TajSATS, said, “This is in line with our commitment to recognize and develop talent from within the organization. We are delighted to welcome Manish Gupta on board and believe he is best suited to take brand TajSATS to the next level. Manish will play an instrumental role in the TajSATS transformation as it expands its business and gears up for the next decade.” Manish is a consummate hotelier with over two decades of experience in multiple roles across various categories and sizes of
hotels in India. His career with IHCL began when he moved to the iconic Taj Mahal Hotel, New Delhi as a restaurant manager. He quickly rose through the ranks to become General Manager of different hotels including the legendary Rambagh Palace. Mr. Manish Gupta, CEO, TajSATS Air Catering Ltd., said, “TajSATS is an integral part of the IHCL ecosystem. I am really looking forward to this assignment and my endeavour will be to further strengthen our market leadership in the aviation43 business
and unlock its potential in the non-aviation businesses as well.” Manish will move to his current role from his previous position of being the Area Director – East & General Manager – Taj Bengal, looking after the Eastern India hotels, Bhutan and Nepal. He spearheaded the organization’s growth in this fast-growing part of the country. Manish is an Alumni of IIM Ahmedabad and Nan Yang University, Singapore, having completed a specialized General Manager’s programme. An avid traveller, he enjoys reading and playing badminton.
AUGUST 2020 TOURISM INDIA
43
NEWS / HOSPITALITY
W STAYCATIONS THE NEW POPULAR SHORT VACATIONS A growing trend – even more so post the lockdown and the perfect way to unwind and recharge as city hotels open to guests
44
AUGUST 2020 TOURISM INDIA
ith hotels located within drivable distances from one’s home, staycations – low on holiday planning time, cost, and carbon footprint – are ideal for travellers of all generations. IHCL hotels across Mumbai, Taj Mahal Tower, Taj Lands’End; Taj Santacruz, and President – IHCL SeleQtions – has announced new Urban Getaways offers to encourage travellers to take a short and much-needed break as the company’s hotels reopen in the city. Guests can now choose from myriad experiences that will allow them to enjoy a mini-vacation within the safety and comfort of the Maximum City. The plush settings of the Taj
Mahal Tower are perfect for those looking to soak in the charm of the past and the present that the city of Mumbai has to offer, with its nostalgic elegance and rich history is a perfect choice. Watch a spectacular sunset over the Arabian Sea when you choose to say at Taj Lands End, Mumbai or enjoy the city’s finest accommodation with runway views of airplanes taking off and landing at Taj Santacruz, Mumbai. Guests can also revel in the gastronomic delights at President – IHCL SeleQtions, as they spend time in a chic neighbourhood that pays ode to the spirit of Mumbai. To ensure a seamless and memorable getaway, the Urban Getaways offer provides guests with a multitude of benefits including daily hotel credits, discounts on certain services, and guaranteed room upgrades among others. Speaking about the growing popularity of staycations being
seen among travellers post the lockdown, Mr. Manish Gupta, Area Director- East and General Manager – Taj Bengal, Kolkata said, “Staycations have always been extremely popular among travellers, and we have been seeing an increasing demand recently as people are looking to overcome the lockdown fatigue. IHCL has a varied footprint in the East, which allows guests to opt from a host of leisure offerings that best suits their requirements. We look forward to welcoming guests with our legendary hospi45 tality while adhering to the highest standards of hygiene as their wellbeing is our topmost priority.” Guests can immerse themselves in the charms of the bygone era at Taj Bengal, Kolkata, a landmark hotel located at the heart of the City of Joy. Revel in the rich architecture inspired by the city’s famed art, culture, and heritage while delighting one’s
taste buds with delectable flavours at its many restaurants offering a variety of global cuisines. New age travellers can opt for a leisurely weekend at Vivanta Kolkata EM Bypass, renowned for its contemporary design and gastronomic experiences. For the residents of Guwahati, a short retreat at Vivanta Guwahati, located amongst manicured landscapes with motifs that evoke the spirit and culture of Assam, will satiate both, the body and mind. Every IHCL hotel has implemented additional stringent hygiene and safety protocols across all customer touch points, from pre-arrival to check-out whilst delivering its trademark Tajness through a renewed and restrengthened commitment. Visit here to get more information on Tajness – A Commitment Restrengthened. AUGUST 2020 TOURISM INDIA
45
NEWS / AIRLINES
QATAR AIRWAYS
CONTINUES TO LEAD THE RECOVERY OF
Qatar Airways’ fuel-efficient sustainable fleet and robust network management has enabled it to solidify its position as the largest international carrier during this crisis
INTERNATIONAL Q
TRAVEL
46
February March AUGUST 2020 2020 Tourism Tourism TOURISM India India INDIA
atar Airways, the national carrier of the State of Qatar continues to maintain its position as the largest international carrier in the world, operating over 270 weekly flights
to more than 45 destinations. The airline’s gradual rebuilding of its network continues with flights resuming in the past week to the following destinations: Budapest (three weekly flights started 15 June); Dar es Salaam (three weekly flights started 16 June); Dhaka (three weekly flights started 15 June); Istanbul (daily flights started 13 June); New York (flights started 19 June, daily from 22 June and 10 weekly from 2 July) As entry restrictions ease around the world, the carrier is also seeing a rise in bookings due to the strong levels of trust built with passengers as it took home over 1.8 million people safely and reliably during this crisis including many left stranded by other airlines. With demand steadily rising, Qatar Airways has increased frequencies to Athens ,Dallas-Fort Worth ,Dublin ,Islamabad , Jakarta ,Karachi ,Lahore ,Milan ,Rome and Singapore. The airline also continues to operate daily flights to many key
IATA figures show for the third month in a row that the airline’s operations lead the world with 8.1 percent of international passenger traffic and 6.8 percent of air cargo traffic global destinations including Amsterdam, London Heathrow, Melbourne, Seoul, Sydney, Tokyo and Zurich offering a resilient network that is designed for strong connectivity. Qatar Airways has led the industry during these challenging times accumulating unrivalled experience in carrying passengers safely and reliably, especially in comparison to those airlines that have fully grounded their operations.
47
The airline continues to provide an honest network that can be relied upon and trusted to operate. By maintaining a global network that never fell below 30 destinations, Qatar Airways has remained up to date with the latest in international airport procedures and implemented the most advanced safety and hygiene measures on board its aircraft and in Hamad International Airport (HIA), recently voted the Best Airport in the Middle East for the sixth year in a row. For full details of all the measures we have implemented onboard and in HIA, please visit qatarairways.com/ safety. To ensure travellers can plan their travel with peace of mind, the airline has also extended its booking policies to offer even more choice to its passengers. The airline will allow unlimited date changes, and passengers can change their destination as often as they need if it is within 5,000 miles of the original destination. The airline will not charge any fare differences for travel completed before 31 December 2020, after which fare rules will apply. All tickets booked for travel up to 31 December 2020 will be valid for two years from the date of issuance. For full terms and conditions visit qatarairways. com/RelyOnUs. Passengers flying Business Class on Qsuite equipped aircraft can avail of the enhanced privacy this award-winning suite provides, including sliding privacy partitions and fully closing doors that create a private sanctuary. Passengers can also opt to use the ‘Do Not Disturb (DND)’ indicator in their private suite, if they wish to limit their interactions with the cabin crew. Qsuite continues to be available on flights to more than 30 destinations including London, Sydney, Singapore and Dallas Fort Worth with plans to add it to more routes throughout the summer. AUGUST February March 20202020 TOURISM Tourism INDIA India
47
NEWS / NEWS HOSPITALITY AIRLINE
RED ELEPHANT REPS TO REPRESENT AKARYN HOTELS
R
ed Elephants Reps has been chosen to represent AKARYN Hotel Group in the Germany, Austria and Switzerland markets. AKARYN Hotel Group manages a unique portfolio of hotels and resorts in various resorts and cities within Thailand. Chief Executive Officer for Red El-
48
AUGUST 2020 TOURISM INDIA
ephant Reps, Ian Woods, said: “We have had great success representing the AKARYN group in our other markets and are confident that our sales team for Germany, Austria and Switzerland will do an extraordinary job in boosting the resorts’ brand visibility within these additional regions”. AKARYN is a big player in the
sustainability game. In addition, the Group is involved with CSR-inspired concepts that support local communities and environmental concerns. The group’s boutique resorts and hotels combine smart design with intuitive luxury. Aleenta Phuket Phang Nga Resort & Spa, Aleenta Hua Hin - Pranburi Resort & Spa, Akyra Thonglor Bangkok, akyra TAS Sukhumvit Bangkok, akyra Manor Chiang Mai, are the resorts all which share a style and personality best described as a modern classic approach to hospitality.
H
oliday Inn Chennai OMR IT Expressway has been recognized as the 2020 Travelers’ Choice award-winner for Hotels. Based on a full year of Tripadvisor reviews, prior to any changes caused by the pandemic, award winners are known for consistently receiving great traveler feedback, placing them in the top 10% of hospitality businesses around the globe. Mr. Divakar Shukla, General Manager of the hotel expressed his gratitude & mentioned, “Every stakeholder in our organization deserves this award & I would like to wholeheartedly thank them all for the success. This achievement was purely shaped by the hard work of my team, their commitment to the excellence & the appreciation that we have received from our esteemed guests on TripAdvisor. I would like to thank our guests once again for their excellent reviews, motivation & support, as this award would not have been possible without their love, commendations & recommendations.” “Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition,” said Kanika Soni, Chief Commercial Officer at Tripadvisor. “Although it’s been a chal-
Holiday Inn Chennai OMR IT Expressway is strategically located in the heart of Chennai’s IT hub and is aptly designed tocater to all travelers since ‘The Holiday Inn’ brand believes the joy of travel is for everyone.
HOLIDAY INN CHENNAI OMR IT EXPRESSWAY WINS 2020 TRAVELER’S CHOICE AWARD
lenging year for travel and hospitality, we want to celebrate our partners’ achievements. Award winners are beloved for their exceptional service and quality. Not only are these winners well-deserving, but they are also a great source of inspiration for travelers as the world begins to venture out again.” Award-winning ‘five-star’ hotel, Holiday Inn Chennai OMR IT Expressway is strategically located in the heart
of Chennai’s IT hub & is aptly designed to cater to all travelers since ‘The Holiday Inn’ brand believes the joy of travel is for everyone. Featuring tastefully appointed rooms and suites, exciting dining options, elegant meeting spaces, rejuvenating recreational facilities, and more, and guests can depend on Holiday Inn to make their stay every bit productive and memorable.
49
AUGUST 2020 TOURISM INDIA
49
NEWS / INTERNATIONAL
DR. ABDULLA MAUSOOM NEW TOURISM MINISTER OF MALDIVES
T
he Maldives government appoints a new tourism minister for the cabinet. Mr. Ibrahim Mohamed Solih, President of the Republic of Maldives, a tourists paradise in the Indian Ocean region, has appointed, a well known face of tourism sector and a travel professional with more than 2 decades of experince Dr Abdulla Mausoom as the Minister of Tourism on August 6, 2020 . Dr Mausoom took his oath of office with Supreme Court Justice, Uz Mahaz Ali Zahir, presiding over a special ceremony held at the President’s Office this afternoon. Following the ceremony, President Solih presented the Minister with his letter of appointment. Dr Abdulla Mausoom had previously served in
50
AUGUST 2020 TOURISM INDIA
The President of Republic of Maldives Appoints Dr Abdulla Mausoom, an experienced travel professional with more than 2 decades of industry exposures as the Minister for the Tourism of Island nation the Cabinet: in 2008 he was appointed as the Minister of Tourism and Civil Aviation; and he had also held the portfolio of Minister of Environment, Energy and Water. Previous to that he had been the Deputy Minister of Tourism and Civil Aviation and a Member of Parliament, representing the Kelaa Constituency. Dr Abdulla Mausoom also served as a Board Member of Maldives Association of Tourism Industry (MATI). Most recently, he had been serving as the Maldives’ High Commisioner to Singapore, non-resident High Commisioner of Maldives to Commonwealth of Australia and as the non-resident High Commissioner of Maldives to New Zealand. Prior to his appointment Dr Mausoom was relieved of these duties, so that he may fulfil his new cabinet responsibilities. Dr Abdulla Mausoom attained his Doctor of Philosophy from the University of Birmingham, United Kingdom.
L
ily Beach Resort & Spa Maldives, one of the most popular all inclusive Island resorts in the Indian Ocean archipelago are offering unbeaten holiday offering along with free PCR testing for their guests to ensure a safe and worry-free vacation, post COVID 19 days8. The resort will offer testing for 2 adults and 1 child per booking and any additional person will be charged USD 200. A 25-minute scenic seaplane journey from the Male International airport and you will discover a luxury resort ranked as the Best All Inclusive Resort in Asia at the 2020 TripAdvisor Travelers Choice Awards. One of the most popular family resorts in Maldives, Lily Beach will make sure that your vacation to this idyllic paradise is safe, with the promise that returning would be the best decision you will ever make. With continued success over the past 3 years under the guidance of Mr. Patrice Aira, Lily Beach Maldives’ General Manager, the service levels and standards at the resort continue to improve and have been recognised with this latest accolade. “We have implemented various initiatives including elevated team training, improved products being available to our guests, raising the bar on service levels, and more recently renovating our Beach Villas. My ultimate goal is to offer our guests the hassle free holiday that over delivers on value and provides the Maldives holiday they have always dreamt of. We are striving not only to maintain our title as the leading All Inclusive resort in Asia, but
FEATURE / RESORTS
LILY BEACH RESORT & SPA MALDIVES UNMATCHED HOLIDAY EXPERIENCE THE RESORTS OFFERING FREE PCR TESTINGS FOR GUESTS AND ENSURE UTMOST CARE & SAFETY WHILE HOLIDAYING IN AN ALL INCLUSIVE ISLAND RESORT SITUATED IN THE INDIAN CEAN ISLAND PARADISE
51
AUGUST 2020 TOURISM INDIA
51
continue to climb the World rankings.� With its extensive range of benefits, the All Inclusive Platinum Plan is convenient and ensures all guests a hassle-free holiday in the Maldives! The Platinum Plan includes a fantastic array of qual-
ity services, such as snorkelling on an amazing house reef, fine dining experiences, unlimited drinks at the bars including Taittinger Champagne, a kids club for younger travellers, complimentary Wi-Fi and much more. The safety procedures have
been implemented in-line with the updates issued by the Maldives Health Protection Agency (HPA), and will be reviewed over the coming weeks and months. Your temperature will be checked upon arrival and regularly during your stay. While hand sanitizers are available at the reception and
“We have implemented various initiatives including elevated team training, improved products being available to our guests, raising the bar on service levels, and more recently renovating our Beach Villas. My ultimate goal is to offer our guests the hassle free holiday that over delivers on value and provides the Maldives holiday they have always dreamt of. We are striving not only to maintain our title as the leading All Inclusive resort in Asia, but continue to climb the World rankings.� Mr. Patrice Aira, General Manager Lily Beach Resort & Spa Maldives 52
AUGUST 2020 TOURISM INDIA
all public areas, the team at Lily Beach will be wearing face masks for your comfort at all times. All the villas undergo additional deep cleaning during your stay, with an extra level of care taken on air conditioning filters and private swimming pools. The rooms are cleaned only when guests are out of the villa. Laundry, linen, and swimming pool towels are washed at high temperature and
the laundry is sanitized daily. At all restaurants, ala carte service with digital menus will be available and buffet services are eliminated along with shisha service for the safety of guests. There will be at least 2 meters between each table. Sun loungers at the public swimming pools have been placed with a minimum distance of two meters between them.
All public areas, including the reception, restaurants, bars, fitness centre, spa, swimming pools, are regularly disinfected during the day. At the gym, healthy distance is maintained between each machine and new health and safety protocols are established at the spa so you can still experience wellness at the luxury resort without compromising your safety.
53
AUGUST 2020 TOURISM INDIA
53
OPINION / GLOBAL TRENDS
By Barnaby Lewis
STANDARDS TO HELP
TOURISM RECOVER POST COVID-19
The International Standard Organisation (ISO) member for Spain, UNE, has developed national guidance to reinvigorate one if it’s most important sectors after an extended lockdown.
54
AUGUST 2020 TOURISM INDIA
W
orking together with Spain’s institute for quality tourism (ICTE), the Spanish Association for Standardization recently published a series of national specifications that provide guidance and recommendations relating to COVID-19. As millions of Spaniards and foreign tourists alike come out of lockdown measures, many are looking for a well-earned break from the stresses that confinement can bring. Once again, people are starting to head for Spain’s world-class beaches and historical cities. The new specifications, known as UNE 0066, comprise directives and security measures that will help those working in tourism to keep coronavirus under control. The specifications apply to a range of sectors and operators including: travel agencies and tourism offices, restaurants, hotels and rental apartments, public transport, wineries, museums and heritage sites. Responding to an urgent need, the project received full support from Spain’s Secretary for Tourism and was developed in record time. ICTE took on the substantial task of drafting the documents and getting the consensus of the relevant stakeholders in order to provide a clear,
The Spanish Association for Standardization, UNE, through the development of technical standards, contributes to improving the quality and competitiveness of companies, their products and services. In this way it helps organizations generate one of the most sought-after values in today’s economy: trust. UNE is the body legally responsible for the development of standards in Spain, providing the country’s economic fabric with one of the widest catalogues in the world, containing around 32,000 standards with efficient solutions within the reach of all. Over 11,000 experts are involved each year in producing them, by participating in any of the 214 Technical Standardization Committees, under the principles of consensus, openness and transparency. It is a private non-profit organization with some 600 members including, among others, the main industry associations, leading companies, research centres and professional bodies. UNE is the Spanish representative in talks with international standardization bodies (International Organization for Standardization, ISO and International Electrotechnical Commission, IEC), European standardization bodies (European Committee for Standardization, CEN, European Committee for Electrotechnical Standardization, CENELEC) and the Pan-American Standards Commission (COPANT). It is also the Spanish standardization body in ETSI (European Telecommunications Standards Institute). UNE serves as the voice of Spanish experts in global forums at which important standards for businesses and fields of activity are discussed.
harmonized protocol to be applied across the country. Spain’s Ministry of Health gave their support to the specifications, highlighting the effectiveness of the public-private partnership behind the initiative. The specifications supplement UNE tourism standards as well as public-health measures that apply to both residents and visitors, including social distancing, preventative behaviour, and wearing protective masks. But the new specifications go much further, covering areas such as cleaning and disinfection, assessing and controlling access, PPE for staff, contactless payment and booking systems, and the development of contingency plans. In many countries, one of the challenges that individuals and businesses have faced in dealing with the COVID-19 pandemic has been the lack of a consistent approach, even at the national level. Now, UNE has provided a unified set of guidelines to be applied everywhere. It underlines the important role of standards in bringing clarity and establishing confidence. ISO’s technical committee on tourism and related services will be looking closely at ways to support the industry and prevent further spread of COVID-19 at their plenary meeting, which is being held online today. The UNE specifications have the potential to be used as a sound basis for ISO/TC 228 to further develop consensus at international level. 55 With the new specifications, Spain’s hope is that economic recovery, and enjoying a well-earned holiday, won’t come at the expense of public health. Made available free of charge, tourism businesses of all sizes will benefit from unambiguous guidance on how to protect both their employees and their customers
APPOINTMENTS SAI SHANKAR AS V P PROCUREMENT
THE LEELA PALACES, HOTELS & RESORTS
T
he Leela Palaces, Hotels and Resorts has announced the appointment of Sai Shankar as Vice President Procurement. Sai brings with him over two decades of extensive experience in Procurement, including tendering of new projects, bulk supply sourcing, and strategizing for annual capital expenditure. His last assignment was with PVR limited – Gurgaon, where he was responsible for procurement of various verticals including manpower planning, housekeeping, security, engineering, and sound & projection equipment for Cinemas pan India. Prior to this, he has also worked with hospitality brands including Taj, EIH, Mahindra Holidays, and Claridges. AUGUST 2020 TOURISM INDIA
55
NEWS / OUTBOUND
ANANTARA TO DEBUT IN THE SEYCHELLES Rebrand of Iconic Maia Luxury Resort & Spa
A
nantara Hotels, Resorts & Spas has announced its debut in Seychelles this September with the upcoming rebrand of the iconic Maia Luxury Resort & Spa, one of the country’s most exclusive and stylish properties. Anantara Maia Seychelles Villas will represent the luxury brand’s launch in the archipelago, complementing its existing collection of worldclass Indian Ocean resorts in the
56 56
AUGUST 2020 TOURISM INDIA
Maldives, Mauritius and Sri Lanka. Located on Mahé, the largest of the Seychelles islands and just a short drive from the international airport, the resort can be found on the southwest coast amongst 30 acres of the forest garden, nestled between the island’s unique granite rocks and Anse Louis Beach. The award-winning resort offers 30 secluded private villas, each with a dedicated villa host avail-
able 24-hours a day for the duration of the stay. Inviting guests to do nothing or do everything, residents can enjoy undivided attention and uninterrupted privacy. Designed by Bill Bensley and Lek Bunnag, two of the world’s most highly respected luxury resort and hotel architects, the resort is regarded as one of Bensley’s favourite projects, with architecture and gardens designed to blend seamlessly with the tropical island landscape. Asian architectural influences abound and are reflected in the distinctive thatching, carved natural stone, precious woods, and delicate metalwork. The property’s ‘Beyond All Inclusive’ concept offers unlimited dining, relaxation, and exploration, combined with wellness and adventure. Residents can choose from an extensive menu of daily meals as well as personalised offmenu preferences, premium alcoholic and non-alcoholic beverages, daily yoga and qigong, unlimited exploration scuba diving, and non-motorized watersports, and 24/7 dedicated villa host service.
Set around a peninsula overlooking white sands or perched between greenery and granite, each of the 250 sqm private villas is positioned to afford breathtaking views and unrivaled privacy. Villas situated atop the hill offers sweeping vistas over the coastline and turquoise ocean, whilst those dotted along the peninsula are tucked away in lush tropical gardens and with direct access to Anse Louis Beach. A selection of villas is ideal for families or groups, linked through garden walkways. With high thread count linens and maxi-sized Hermès Bath Collection amenities as standard, each of the exclusive villas offers a large bedroom, a bathroom with glass-walled rainforest shower, dual vanity and outdoor sunken bathtub with a view, Smart TV with villa surround sound, personalised mini bar, private infinity pool and a secluded outdoor gazebo with dining area and oversized day bed. Anantara Spa will be home to three luxurious open-air treatment rooms dedicated to rejuvenation and restoration. Located in the resort’s lush fragranced gardens, the spa sanctuary offers tailor-made
Beyond All Inclusive invites guests to choose whether they eat in villa, on the beach, in the garden or under the stars, where they can enjoy the finest a la carte dining experiences with menus that aren’t restricted by time frames Balinese massages and a range of beauty and facial treatments from the award-winning Omorovicza product house. With yoga and qigong already available to guests, a wide range of new activities will be offered with a dedicated wellness focus. International cuisines including Asian, Indian, Mediterranean, and Creole tempt guests in the restaurant and pool bar or indulge in food and wine pairing at the stylish allglass Wine Boutique. Additional resort facilities include
a main resort swimming pool, a fully-equipped fitness center with TechnoGym Excite equipment, paddle boarding, snorkeling, and kayaking. For guests wishing to venture further afield, hiking in the forest and national parks or island tours can be arranged, or bespoke private visits by boat or helicopter to explore the Seychelles islands of La Digue and Praslin. “The addition of the iconic Maia Luxury Resort & Spa to the Anantara portfolio, will mark the brand’s debut in the beautiful Seychelles islands and will represent an elevated level of luxury for discerning travellers in this corner of paradise. Without question Anantara Maia Seychelles Villas will become one of Anantara’s flagship properties and joins our existing portfolio of stunning Indian Ocean resorts,” commented Dillip Rajakarier, CEO of Minor Hotels and Minor International, the parent company of Anantara Hotels, Resorts & Spas. Anantara Maia Seychelles Villas will be the brand’s first property in Seychelles and the seventh in the Indian Ocean, joining the two resorts in Sri Lanka, one in Mauritius and three in the Maldives.
57
AUGUST 2020 TOURISM INDIA
57
NEWS / INTERNATIONAL
ROVANIEMI’S
SUSTAINABLE & RESPONSIBLE
TRAVEL
V
isit Rovaniemi is among the first to join Sustainable Travel Finland -program an achieving a Sustainable Travel Finland –label became possible on June 1, 2020. The first companies have already been awarded the label, and the first labelled company in Rovaniemi is The Arctic TreeHouse Hotel. One of the six Sustainable Travel Finland labels awarded to Lappish companies by Visit Finland. The development of the sustainable travel industry in Lapland Finland has experienced a boost in the crisis. Sanna Kärkkäinen, the managing director of Visit Rovaniemi re-
58
AUGUST 2020 TOURISM INDIA
minds us that this is the perfect time for everyone to take these steps towards sustainable tourism. “Sustainability and responsibility are the core values of tomorrows destinations, through our communication, we, at Visit Rovaniemi, ensure that local companies making responsible and sustainable actions, will prosper in the future.” Businesses can join the program free of charge Visit Rovaniemi with its partners have taken the responsibility and sustainability seriously, and now run a Sustainable Travel Finland –programme, helping the local tourism to
The first labelled company in Rovaniemi is The Arctic TreeHouse Hotel develop more responsible. Kärkkäinen encourages all local businesses to join this program, free of charge. The program provides companies and destinations with a sustainable development process including ecological, social, economic, and cultural dimensions; a concrete toolkit to gain the Sustainable Travel Finland label and have access to a continuous development model. By taking the local voices onboard in the planning and offering locally produced services and products Rovaniemi stands a chance of serving a variety of more sustainable experiences to travellers of the future
59
AUGUST 2020 TOURISM INDIA
59
60
AUGUST 2020 TOURISM INDIA
61
AUGUST 2020 TOURISM INDIA
61
