JOB DESCRIPTION – INSERT JOB TITLE
FIT OPERATIONS & CLIENT RELATIONS EXECUTIVE Person specification:
Friendly personality, a pleasure to deal with, adaptable, quick learner, good communicator, team spirit, professional, focused & result orientated, initiative and financially aware; attention to detail, accuracy and consistency are essential; good time-management and organisational skills. TPNX experience is preferable.
Requirements:
You are fluent in English, written and spoken. Proficiency in Microsoft Office Packages (Outlook, Word, Excel, PowerPoint), office experience.
Job specification:
You will be part of the team which provides a professional, comprehensive administrative service in the area of individual (FIT) reservations
Reports to:
FIT Operations & Client Relations Department Manager
Responsibilities include:
Handling of all individual reservations, amendments and cancellations for both trade and public bookings
Managing customer needs from start to finish, handling customer inquiries by phone and email, invoicing clients, managing pre-post sale customer care
Responsible for quoting, costing and booking services for FITs through Tourplan in line with budget and programme. Quote must be in form & style agreed using Tourplan for costing and Word for quotes & itineraries. Tourplan is our internal reservation programme
Objective is to maximise margin on all quotations and bookings
Assisting with allocations and close-outs in Tourplan
Assisting with the management of Operational Daily Reports. i.e freesale and arrival reports
Assisting with sourcing additional stock from suppliers when required
Organising and participating in FAM trips for both staff and agents
Assisting with other tasks in the FIT department and supporting team members
This job description is intended only as a guide to the main responsibilities and it in no way intends to restrict any individual in the performance of other duties as may be required by the Company
Tour Partner Group Ireland (a trading name of Irish Welcome Tours Ltd) ∙ Blackthorn Exchange, Bracken Road ∙ Sandyford, Ireland ∙ D18 W6N4 +353 1 293 3000 ∙ info@tourpartnergroup.com ∙ www.tourpartnergroup.com