FIT Operations & Client Relations Executive
TOUR PARTNER GROUP We are a group of leading B2B destination management companies, designing travel for FIT, groups and the MICE industry with offices in Dublin, London, Edinburgh and Copenhagen. Here at Tour Partner Group, partnerships with clients and suppliers are highly valued because developing tours is not just a set of dates and locations. As destination experts we are passionate about creating authentic experiences and memories that last a lifetime. Our mission is to deliver personally tailored, authentic tours. Perfectly. For our Dublin office in Sandyford, Bracken Court, we are currently seeking a FIT Operations & Client Relations Executive, starting in January 2022
The role overview: You will be part of the team which provides a professional, comprehensive administrative service in the area of individual (FIT) reservations. What we stand for (our company values):
Partnership
Respect
Inspiration
Passion
Responsibilities include:
Managing customer needs from start to finish, handling customer inquiries by phone and email, invoicing clients, managing pre-post sale customer care Responsible for Quoting, costing and booking services for FITs through Tourplan in line with budget and programme. Quote must be in form & style agreed using Tourplan for costing and Word for quotes & itineraries. Tourplan is our internal reservation programme Objective is to maximise margin on all quotations Organise and participate in FAM trips for both staff and agents Assisting with other tasks in the FIT department and supporting team members of the same region and other regions/departments where business requirements demand Handling of all individual reservations, amendments and cancellations for both trade and public booking Assisting with allocations and close-outs in Tourplan Assisting with the management of Operational Daily Reports. ie Freesale, Arrivals & iCom Assisting with sourcing additional stock from suppliers when required
Tour Partner Group Ireland (as a trading name of irish Welcome Tours Ltd) • Blackthorn Exchange, Bracken Road, Sandyford , Dublin 18, D18 W6N4, Ireland • Tel. +353 1 293 3000 • www.tourpartnergroup.com • ireland@tourpartnergroup.com
FIT Operations & Client Relations Executive
Your profile:
Friendly personality, a pleasure to deal with Fast learner and adaptable Good communicator You are fluent in both written and spoken English; additional French language skills are an advantage Team spirit, professional, focused & result orientated, initiative and financially aware Attention to detail, accuracy and consistency are essential Good time-management and organisational skills Proficiency in Microsoft Office Packages (Outlook, Word, Excel, PowerPoint)
We offer:
A position with responsibility and variety Coaching and development on the job. We commit to help you be your best A positive, good energy team where we help one another succeed An international environment: our multinational team work with international clients Benefits include; contribution towards gym memberships, Employee Assistance Programme A modern office in Sandyford/Dublin with excellent transport links
Please send your application (incl. Cover Letter and CV) in English via e-mail to: recruitment.ireland@tourpartnergroup.com. You can find further details on our website www.tourpartnergroup.com.
Tour Partner Group Ireland (as a trading name of irish Welcome Tours Ltd) • Blackthorn Exchange, Bracken Road, Sandyford , Dublin 18, D18 W6N4, Ireland • Tel. +353 1 293 3000 • www.tourpartnergroup.com • ireland@tourpartnergroup.com