Ho-Chunk Gaming Wisconsin Dells Guest Service Directory

GAMING

We offer a variety of Slot Machines and Table Games. When you stay and play with us, you can also experience all the attractions of Wisconsin Dells and Baraboo. Whenever you are ready, Ho-Chunk Gaming Wisconsin Dells is open year round.

Our spacious Bingo Hall can seat up to 300 players. We also offer more than 950 Slot Machines that are available for play. All of our Slot Machines have Ticket-In Ticket-Out (TITO) for an easy and enjoyable “cashless” experience. Enjoy a casino that’s open 24 hours Thursday- Monday. Opens 9am –1am Tuesday & Wednesday.

Our resort-style amenities make us unique among Wisconsin casinos, with plenty to do beyond our expansive casino floor, such as our Wellness Center for swimming and exercising in a state-of-the-art fitness center,

exceptional dining at one of our distinctive restaurants, Kids Quest for the children and much more.

Take a delicious break at one our restaurants, featuring everything from fine dining to all-American favorites, or enjoy an upscale cocktail at one of our two casino-floor lounges.

With daily and weekly promotions, you have the chance to win cash prizes every day! For pleasure, business, romance or recreation, Ho-Chunk’s exciting Wisconsin casino has something for everyone.

Due to Covid this service is on hold temporarily. As soon as it is available we will update this directory.

WELCOME

We thank you for being our guest, and are delighted by your visit and wish you a pleasant stay. We will do our best to make you feel comfortable and at home.

We know how important quality service and hospitality are to our guests. We trust you will find both to be outstanding and shown with pride during your stay. We hope to see you again.

Enjoy yourself. If there is anything that we can do to make you more comfortable, please don’t hesitate to ask. We will do everything we can to ensure you are satisfied with your stay.

If there are any other questions or concerns, please feel free to call a Manager on Duty or Front Desk Staff anytime, day or night.

Management

HISTORY OF THE HO-CHUNK

THE HO-CHUNK NATION — A PART OF WISCONSIN SINCE THE BEGINNING

WHO ARE THE HOCAK (HO-CHUNK)

Since the beginning of our time, the people of this homeland called themselves “Hocak” (Ho-Chunk), meaning “People of the Big Voice” or “People of the Sacred Language.”

Our homeland was called “Wazija Haci,” meaning “Those Who Dwell in the Pines.”

The Hocak were farmers, fisherman, hunters and gatherers. Throughout our oral history, our homeland stretched from present-day Green Bay to Chicago to St. Louis to the Twin Cities. Wazija Haci was a vast homeland; the Hocak survived by moving with the seasons to sustain the foods necessary for survival. The Hocak would move their families and villages to various places, still maintaining cultural and religious practices. Teachings, music, stories and ceremonies were at the center of the Hocak way of life. We were called by the surrounding Algonquin-speaking tribes as “Winnebago,” and it was accepted by the early European settlers until constitutional reform occurred in 1993. The tribe officially changed their name to what we call ourselves, Hocak.

SINCE THE EUROPEAN ARRIVAL 1634-1981

These were trying times for the Hocak people. Many of our people died from sicknesses and were unable to live healthy lives. We were treated as we no longer had a stake in our homeland or capacity to live as a highly productive society.

During the 1820s, the federal government began the removal process. Five removals occurred during the 1820s through the 1860s, with the treaty abiding faction finally settling in Nebraska. The Hocak from Wazija Haci refused to be moved onto the reservations with the treaty abiding faction, and during this removal period, remained in Wisconsin, hiding to escape capture. As time progressed, Hocak from Wazija Haci faced other problems for wanting to remain; federal policies such as relocation, assimilation and government boarding schools did all they could to change our people to be a part of mainstream society. Prior to 1981, during the infant years of our former tribal government, we were faced with trying to deal with resolving our social, health and education and community concerns with little to no funding.

THE HO-CHUNK NATION TODAY

Today, there are more than 6,000 members of the Ho-Chunk Nation, and we hold title to more than 2,000 acres of land. As our forefathers, we love our homeland and strive to preserve our language and culture. Today, our gaming and enterprises give our Nation the opportunity to resolve our problems and create opportunities for the present and future generations of our people. Our businesses provide employment for all cultures of people as we try to create friends and partnerships—as our forefathers have said, “We are all one, we are all human beings.” Welcome to Hocak Wazija Haci! Enjoy your stay at HoChunk Gaming Wisconsin Dells.

GENERAL INFORMATION

AIRPORT/ADVANCE AIRLINE

RESERVATIONS:

Baraboo-Dells Airport......... 608-356-2270

Dane County Regional Airport

American Airlines

608-246-3380

1-800-433-7300

Delta Airlines 1-800-221-1212

Midwest Airlines

United Airlines

1-800-452-2022

1-800-241-6522

BANQUETS & CONVENTIONS:

We invite you to plan your next event with us. We offer diverse convention center venues to accommodate your business and personal functions. With numerous rooms and excellent on-site amenities and catering, guests can enjoy work, rest and play all under one roof. For information, please contact our Group Sales Department at ext. 7830.

BELL SERVICE/BELL CAPTAIN:

For help with your luggage, dial “0” for the operator.

BUSINESS CENTER: DSL Internet and printer are available for all hotel guests 18 years and older. Located to the left of entrance “A” (main hotel lobby). Inquire at the Front Desk if you should need copies or faxes; dial ext. 7962.

CASINO CHECK CASHING: The casino accepts the following types of checks: personal, payroll, Ho-Chunk Jackpot checks, money orders, government issued checks and truck checks. For more information on limits, please dial ext. 2178.

CASINO GUEST SERVICES: For information on your Ho-Chunk Rewards Club Card, dial ext. 2200 or 2468.

CHECK-IN/CHECK-OUT: Check-in time is 4:00 p.m. Check-out time is 11:00 a.m.

CONCIERGE: Need a room decorated for that special occasion? Help with finding that special golf place? Dial ext. 7988.

EMERGENCIES: Dial “0” for the operator.

FITNESS CENTER: Located on the first floor, near room 1314; must have room key to enter. Children must be accompanied by an adult at all times.

GIFT CERTIFICATES: Certificates can be purchased with cash through any casino cashier’s cage.

GUEST LAUNDRY: Coin-operated washers and dryers are available for use, located on every floor, across from rooms 1401, 2401, 3401 and 4401.

HOUSEKEEPING: If you need extra pillows, hygiene products, hangers, linens, towels or blankets, dial “0” for the operator. Pack ‘n Play and rollaway beds are available on a first-come, first-served basis. There will be a $10 fee (plus tax) for rollaway beds. (Rollaway beds may only be used in a room with a king bed, per relevant fire laws.)

Due to Covid this service is on hold temporarily. As soon as it is available we will update this directory.

GENERAL INFORMATION

ICE & VENDING MACHINES: Beverage vending machines and free ice machines are located on every floor, across from rooms 1401, 2401, 3401 and 4401.

IN-ROOM SAFE: To Lock: Close safe door and enter a four-digit personal code. Press the center lock button. The safe will automatically lock. To Unlock: Re-enter your four-digit personal code. The safe will automatically unlock. Please leave safe door open upon check-out.

INTERNET ACCESS: FREE Wi-Fi in all rooms and throughout the casino. Make sure your Wi-Fi is turned on and you will be directed to accept our terms.

MAIL: If you have something to send through the U.S. Mail just drop it off at the Front Desk. Our guest service representative will be glad to take care of it for you.

MAINTENANCE: If you are having problems with your air/heating, safe or lights, please dial “0” for the operator.

PETS: We allow registered service dogs only.

PLACES OF WORSHIP: St. Cecilia’s (Catholic)

608-254-8381 St. Joseph (Catholic) 608-356-4773 Dells Delton United Methodist

608-253-6511 Holy Cross Episcopal

608-254-8623 Wisconsin Dells Indian Baptist Church................. 608-253-7876

RV PARK: We have Premier, Luxury and Deluxe sites for your enjoyment. For your convenience we have pull-thru or back-in stalls, comfort station available with the showers, vending machines and laundry facilities.

SCOOTER RENTALS: $20 for 4 hours; $40 for 24 hours. Two sizes available. Inquire at Valet/Coat Check.

SHUTTLE SERVICE: Are you looking for a ride to the waterparks or to another hotel? Just call our FREE Shuttle service; dial ext. 2435.

SWIMMING POOL: Open 7 days a week 6:00 a.m. - 10:00 p.m. for all ages, 10:00 p.m. - 12:00 a.m. 18+ only. Located on the first floor, near room 1314; must have room key to enter. Children must be accompanied by an adult at all times.

WAKE-UP CALLS: Dial “0” for the operator.

WHITETAIL CROSSING CONVENIENCE STORE: Hours: 6:00 a.m. - 12:00 a.m. 7 days a week. Our own gas station with a convenience store; dial ext. 2513.

TELEPHONE

CHANNELS

LIABILITY POLICY

PLEASE NOTE: Must be 21 years of age to check in. Upon check-in, you will be asked to sign, read, acknowledge and accept the following statement of Ho-Chunk Gaming Wisconsin Dells Hotel policies: I agree that my liability for this bill is not waived, and I agree to be held personally liable in the event that the indicated person, company or group fails to pay for my part of the full amount of these charges and that I agree to and understand the following policies.

YOU MUST BE 21 YEARS OF AGE TO BE ON THE GAMING FLOOR AND 18 YEARS OF AGE TO PLAY BINGO. EAGLE SUMMIT 18+ GAMBLING LOCATED UPSTAIRS IN ATRIUM.

TIME POLICIES: CHECK-IN TIME is 4:00 p.m. and CHECK-OUT TIME is 11:00 a.m. The Front Desk and Security are in operation 24 hours a day year-round. A LATE DEPARTURE FEE will be charged for late check-outs. QUIET TIME is 10:00 p.m.7:00 a.m. Children’s curfew is 10:00 p.m. on weekdays and 11:00 p.m. on weekends. All late departure requests will be subject to availability on the day of your departure. (Please contact the Front Desk Staff.) Pool hours are 6:00 a.m.10:00 p.m.

IN-ROOM SAFES FOR YOUR VALUABLES: Ho-Chunk Gaming Wisconsin Dells Hotel provides in-room safes where money, jewelry, laptops, documents and valuables of a like nature may be deposited for safekeeping. Safety deposit boxes are also available

(please inquire at the Front Desk). HoChunk Gaming Wisconsin Dells Hotel management encourages the use of these features. Ho-Chunk Gaming Wisconsin Dells Hotel is not responsible or liable for any loss of or injury to such articles or any or all such property of any individual guest.

ROOM PRODUCTS POLICIES: All rooms are inventoried prior to your arrival. Should any room items, such as bedding, linens, pillows and towels, become missing from your room past check-out, they will be considered purchase items and your credit card/debit card will be charged. If you are interested in purchasing any items please contact the Front Desk for prices.

ROOM DAMAGES POLICIES: HoChunk Gaming Wisconsin Dells Hotel reserves the right to charge guests the cost of rectifying damage caused by the deliberate or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit card or send an invoice for the amount to the registered address.

HOUSEKEEPING POLICIES: Ho-Chunk Hotel provides daily housekeeping service. If you do not wish to have daily service, you may call the Front Desk to request no service for that day or indicate by DO NOT DISTURB sign on your door. However, the management reserves the opportunity to check on multiple-night guests after 48 hours during which a DO NOT DISTURB sign has been posted. Ho-Chunk Hotel management reserves the right to inspect hotel rooms on a regular basis.

LIABILITY POLICY

NO-SMOKING POLICY: Ho-Chunk Gaming Wisconsin Dells Hotel is A NONSMOKING ESTABLISHMENT. A smoke removal fee of up to $250 will be assessed to your account if you smoke in the room.

NO-PETS POLICY: Ho-Chunk Gaming Wisconsin Dells Hotel does not allow pets in the resort or its rooms unless the animal is a registered service animal. Service animals must be registered with the guest upon check-in. Unregistered and/or unattended animals can incur a charge of up to (but not limited to) $250 for additional cleaning. The guests will be asked to leave the premises if pets are confirmed by hotel

staff to be in the rooms. If the animal is unattended, the animal will be removed by the Sauk County Humane Society.

DEBIT CARD POLICY: If the credit/debit card you are using for check-in is attached to a bank or checking account, a hold will be placed on the account for the full anticipated dollar amount to be owed to the Ho-Chunk Gaming Wisconsin Dells Hotel, including estimated incidentals, through your date of check-out, and such funds will not be released for approximately 14 days from the date of check-out or longer at the discretion of your financial institution. Your bank may charge additional fees.

CASINO & ENTERTAINMENT*

As our valued guest, we would like to extend an invitation to experience our gaming floor, which has a variety of entertaining Slot Machines, Table Games, Roulette and Mini Baccarat. Our casino also offers Off-Track Betting, Texas Hold’em Tournaments, Slot Tournaments as well as a Bingo Hall. Just ask any of our ambassadors about our activities.

OFF-TRACK BETTING:

• Hours of operation: Open 10:00 a.m. Wednesday – Sunday. Closed Monday & Tuesday (except holidays, see monthly calendar on website).

• OTB room, dial ext. 2121

• 18 Carrels with monitors, 15 Desks, an abundance of seating available in the atrium, OTB parlor and annex room, 50 mounted TVs throughout space, selfserve Coffee/Soda stand and restrooms adjacent to room.

• Non-smoking.

• Race card includes: Greyhounds, Thoroughbreds and Harness.

• Wagering available at self-serve terminals or Mutuel Tellers.

• Basic wagers: Win, Place and Show.

• Exotic wagers: Daily Double, Exacta, Trifecta, Superfecta, Pentafecta, Pick 3, Pick 4, Pick 5, Pick 6, Twin-Trifectas and Tri-Supers.

• Minimum wagers are 10¢, 50¢, $1 and $2 (dependent on Racetrack and Wager).

• Free brochures: “How to Read the Program and Analyze the Races” and “How to Place a Bet.”

Due to Covid this service is on hold temporarily. As soon as it is available we will update this directory.

CASINO & ENTERTAINMENT*

• Free handicapper’s sheets.

Handicapping materials: Daily programs

version available).

MAIN GAMING FLOOR: 24 hours, Thursday- Monday. Opens 9am – 1am Tuesday & Wednesday.

Blackjack

Three-Card Poker, Four-Card Poker and Mississippi Stud

Mini Baccarat

Roulette

Craps

Gaming Tables 10:00 a.m. - 4:00 a.m.

• Over 1,100 of the latest and greatest Video, Spinning Reel, Poker, Keno and Electronic Table Games, ranging from Penny to $25

TELEPHONE EXTENSIONS:

Table Games Pit Office ext. 2130

BINGO: Hours: Tuesday, Wednesday, Friday and Saturday, doors open and sales start at 4:00 p.m., warm-ups 6:00 p.m., regular session 6:30 p.m. Sunday Matinée: Doors open and sales start 11:00 a.m., warm-ups 12:30 p.m., regular session 1:00 p.m. Closed Mondays and Thursdays

For additional information before 4:00 p.m. dial 608-355-2200 ext. 2000; after 4:00 p.m. and on weekends, dial ext. 2002.

* Must be 21 years or older to enter the casino premises with proper identification, and 18 years or older for the Bingo Hall. Ho-Chunk reserves the right to alter or cancel promotions at any time. Must be present to win. Employees and spouses are not eligible for promotional giveaways. All winners must have a picture I.D., proof of current residence and a Social Security card. Prize winners are responsible for all applicable taxes, title and registration fees.

For current promotions and information visit www.Ho-ChunkGaming.com/ WisconsinDells

Due to Covid this service is on hold temporarily. As soon as it is available we will update this directory.

PROPERTY MAP

HOTEL MAP

HOTEL ROOM STYLES

rooms include telephone, coffeemaker,

non-smoking balcony/patio, flat screen TV, refrigerator, microwave, bathroom

sink.

rooms also include telephone with

port, microwave, bathroom with walk-in shower or tub. Some premier rooms include chair with ottoman.

Standard King Premier King

VIP Suite

Standard Double Queen Premier Double Queen

ROOM SUITES

Executive Suite

Honeymoon Suite also available — not pictured

King-size

CENTER

& AQUATIC CENTER

HO-CHUNK HOTEL GUESTS

CENTER HOURS

CENTER

SHUTTLE SERVICE

Emergency

Walk-In

A day at the zoo is a wholesome and educational way to bring your family together. See bears and wolves, llamas and monkeys, bobcats and deer. Bring a picnic lunch and make a day of it as you enjoy the Baraboo River Walk and the nearby playground where your kids can get a little wild and its all part of the fun.

Enjoy the wild life. Enjoy the Zoo. (Did we mention the FREE admission?) Open 7:30 am to dusk.

BARABOO, WISCONSIN

Located on the corner of Hwy 33 and Park Street in Baraboo.

Bring your “wild things” to where the real wild things are.