PROCESS APPROACH-FOCUS and CONTROL This tool is one of the most effective tools offered by ISO 9001 since the year 2000. It has not been rightly used. Most organization loses their focus as they are more focused on the end output. While the process approach asks you to start with the output in mind – the rest is all about focusing and detailing the process and improving the same. A very common approach to process detailing is the SIPOC approach (Supplier – Input –process-Output-Customer) W can of courses adds Key performance indicators (6.2), Risk (6.1) and Responsibilities in this to make the approach a modified one as SIPOCKRR. Generally, it is a good idea to follow the best practice as outlined in clause 6.2.1 of ISO 9001:2015 for setting the Key performance indicator for the particular process. For defining responsibilities –though it may vary from organization to organization but it is a good practice if primary, secondary and monitoring responsibilities are defined for each process. Once the SPOCKRR charts are made – this is just the starting point. If any meaningful benefit is to be derived out of process approach – processes have to be reviewed and improved and one good way is to always improve the benchmark/KPI for the process. Eurotech Training division provides open house and In-house courses for designing and improving SIPOCKRR charts for processes. For open house ISO process design and improvement course check out our calendar.
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