TERMS AND CONDITIONS OF BUSINESS CONTACT One Stop Dog Shop N.V. (Transgroom NV) 6. Damage 1. Foreword These terms and conditions form an agreement between TRANSGROOM, VAT- BE-0467.389.847-RPR Kortrijk and the persons below referred to as “buyer” who have the intention to buy products for private use or resale. By placing an order, the buyer, declares to have read and accepted these terms and conditions. No deviation from these terms is possible without written consent from TRANSGROOM. 2. Object These conditions describe the sales terms between TRANSGROOM and the buyer regarding the order, service, payment and delivery. They determine how to proceed when you place an order and guarantee the follow up between the two parties. 3. The order Orders can be placed by phone, fax, e-mail or online via the site. When ordering by telephone, TRANSGROOM cannot be held responsible for any mistakes. Articles which are not in stock will not be backordered. In accordance with the law relating to mail order sales to consumers, a consumer has the right to cancel the order within 14 days of the day of delivery. In this case it is the responsibility of the buyer to return the goods at his expense in their original condition and packaging. Goods which are unsuitable for re-sale or damaged will be refused. This law is not valid for businesses or professionals nor is it valid for consumers buying custom made products such as K Design stickers. In the event of damage, the buyer is required to inform us within 48 hours of the delivery with the declaration form to be downloaded from our site. All visible damage must be noted on the delivery note (nature of damage, number of damaged boxes).TRANSGROOM will in this case ensure that damaged goods are exchanged promptly. The buyer is required to send us clean pictures of the damaged products. We kindly ask to preserve the damaged products together with the inner and outer packaging until they are picked up or the claim is accepted. Late declarations or declarations which do not meet the conditions above, will be declined. 7. Payment The buyer can effect payment by credit card, (Visa, Mastercard/Eurocard or American Express) or by C.O.D.(only in Benelux), or by bank transfer in advance of the goods being dispatched. In the case of bank transfer, the goods will be dispatched the day that the funds reach our account. If, after 7 days, the funds have not been received we can no longer guarantee availability. All invoices are payable in cash in Moen, excluding cash on delivery. In case of failure to pay within the prescribed period, the total amount of the invoice will be raised without prior notice with conventional arrears interest of 1.5% per month + increased after notice of default with a fixed penalty clause of 1.2% per month with a minimum of € 75 and a maximum of € 150. This amount remains payable even by late payment. In case of disputes, only the courts of Kortrijk are authorized. 8. Recycling costs 4. Price All information in our catalogues, flyers and price lists are including VAT, unless explicitly stated otherwise. These prices are valid until the next new catalogue or flyer. Transgroom reserves the right to adjust prices, if necessary, as a result of increased manufacturing costs or unfavorable exchange rates. To see the most recent prices, please visit our website. Since 01/07/2001, as a result of the recycling law, the sale of some electric and electronic goods attracts a recycling tax. We are obliged to collect this tax on behalf of Recupel v.z.w. who is charged with the task of reusing and recycling defect electrical products. This tax depends on the type of product and will be calculated separately on the invoice. 9. Returns 5. Delivery All orders are processed with the utmost care and are sent per courier as soon as possible. The order can be delivered to the buyer’s address or to another nominated address. The package will be presented 2 times without extra cost, after which a supplement will be payable. Packages will be delivered between 8.00 and 18.00h by an external transport company. We take the utmost care when preparing all orders. If, despite our care, you receive the wrong article you can return it unused, undamaged and in the original packaging. TRANSGROOM will ensure that the goods are exchanged promptly upon receipt of the incorrect item. The cost of the return will be covered by a credit note. 10. Warranty On all our electrical appliances there is a warranty on the no wearing parts. Even after the warranty period, you can always count on our after-sales service. Verzetslaan 29 8552 MOEN, BELGIUM www.onestopdogshop.be info@onestopdogshop.be phone: +32 (0)56 25 20 10 fax: +32 (0)56 25 20 05 Office hours: Monday to Friday: 9h.00-12h.00 13h.00-17h.00 Showroom opening hours: Monday-Wednesday-Friday: 10h.00-12h.00 13h.00-17h.00 BANK COORDINATES Belgium: KBC: 462-7323001-81 Iban: BE36 4627 3230 0181 BIC: KREDBEBB Fortis: 001-5473832-04 Iban: BE10 0015 4738 3204 BIC: GEBABEBB Dexia: 779-5936704-47 Iban: BE22 7795 9367 0447 BIC: GKCCBEBB ING: 363-0127035-05 Iban: BE96 3630 1270 3505 BIC: BBRUBEBB Post: 000-0439158-39 Iban: BE13 0000 4391 5839 BIC: BPOTBEB1 Netherlands: KBC NL: 63 32 56 560 Iban: NL68KRED0633256560 BIC: KREDNL2X France: KBC FR: 27800 40001 06072280301 51 Iban: FR76 2780 0400 0106 0722 8030 151 BIC: KREDFRPP HOLIDAYS Please note that we will be closed from 05/08/2013 to 09/08/2013 & 24/12/2013 to 01/01/2014 SHIPPING COSTS Zone 1 Belgium Orders €1 - €84,99 Orders €1-€499,99 Orders >€85 Orders >€500 Parcel <30kg Parcel <50kg Pallet All Parcels <100kg Pallet 9,95 € 14,95 € 49,50 € Free - No Charge Free - No Charge Cash on Delivery - No Charge Zone 2 Netherlands Luxemburg France Germany Zone 3 United Kingdom Denmark Italy Austria Zone 4 Orders €1-€1499,99 Orders >€100 Orders >€1500 Parcel <30kg Parcel <50kg Pallet All Parcels <100kg Pallet 12,95 € 18,95 € contact us Free - No Charge Free - No Charge Cash on Delivery - 12,95 € - NOT AVAILABLE IN FRANCE Cash on Delivery - 12,95 € - NOT AVAILABLE IN FRANCE Orders €1 - €174,99 Orders €1-€1999,99 Orders >€175 Orders >€2000 Parcel <30kg Parcel <50kg Pallet All Parcels <75kg Pallet 15,95 € 25,95 € contact us Free - No Charge Free - No Charge* Monaco Cash on Delivery - NOT AVAILABLE Spain, Portugal Orders €1 - €499,99 Hungary, Czech R. Finland, Sweden Estland, Latvia Zone 5 Orders €1 - €99,99 Orders €1-€3999,99 Orders >€500 Orders >€4000 Parcel <50kg Pallet All Parcels <50kg Pallet 29,95 € 49,95 € contact us Free - No Charge Free - No Charge Cash on Delivery - NOT AVAILABLE Switserland Orders €1 - €999,99 Croatia Ireland, Norway Cash on Delivery - NOT AVAILABLE Parcel <30kg Poland, Bulgaria, Slovenia, Slovakia, Romenia Greece Cash on Delivery - No Charge Cash on Delivery - NOT AVAILABLE Orders €1-€3999,99 Orders >€1000 Orders >€4000 Parcel <30kg Parcel <50kg Pallet All Parcels <50kg Pallet 59,95 € 84,95 € contact us Free - No Charge Free - No Charge** Cash on Delivery - NOT AVAILABLE COVER_BINNEN_OSDS_GB_1.indd 2 ALL DELIVERIES TO AN ISLAND WITHIN ANY OF THE ABOVE MENTIONED COUNTRIES WILL INCUR ADDITIONAL CHARGES UP TO 100 € - PLEASE CONTACT US FOR DETAILS These transport costs are calculated using a volumetric formula. In the case of large items (more than 3m total circumference) there may be a surcharge. For information about shipping costs outside the EU you can always contact us by phone on the following number: +32 (0)56 25 20 10 or email at info@onestopdogshop.be * ** Not for Monaco Not for Croatia Cash on Delivery - NOT AVAILABLE 15/02/13 18:30