11 APRIL 2015
ISSUE 283
FULL OCCUPANCY IN SHARJAH GULF HOTELS GROUP INKED A MANAGEMENT AGREEMENT WITH ASDAL HOTEL FOR THE OPERATION OF A DELUXE FOUR-STAR PROPERTY LOCATED AT MANAMA’S SEEF DISTRICT.
05 BIMAN LAUNCHES SAUDI FLIGHTS
15 IN THIS ISSUE MARKET UPDATE
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TECHNOLOGY
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CRUISING
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ACCOMMODATION
10
AIR
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RENDEZVOUS
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AGENT CORNER
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TRAVEL TALK
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TRAVEL CHANNELS
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WHO’S MOVED
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PHOTO ALBUM
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NEWS & EVENTS
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GULF HOTELS GROUP SIGNS FOUR-STAR HOTEL
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
Dubai RevPAR Drops Supply growth continued to outpace demand in Dubai in February, leading to a 7.4 percent decline in RevPAR to AED852 (USD232).
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ASSISTANT EDITOR Maria Kazeli
ased on data compiled by STR Global, during the month under review supply rose 6.1 percent well-ahead of the 4.1 percent rise in demand, resulting in a 1.9 percent fall in occupancy to 86.6 percent and a 5.6 percent drop in average daily rate (ARR) to AED983.48 (USD268). Nevertheless, STR Global foresees that the destination will return to positive RevPAR results and witness a 1.4 percent increase in this metric for the year. “The outlook for the year remains positive, however as the third and fourth quarter are expected to overcome a weaker start of the year,” said Elizabeth Winkle, managing director, STR Global.
SENIOR JOURNALIST Rita Kasziba CONTRIBUTORS Dominique Christou Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS
Burj Al Arab, Dubai
T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MAF Posts Increased Revenue for 2014 Majid Al Futtaim (MAF), one of the region’s leading shopping mall, retail and leisure pioneers, reported that it closed 2014 with a growth of 11 percent in overall group revenue, reaching AED25 billion (USD6.8 billion).
MENA EXCHANGE RATES As of 08/4/2015 Currencies shown in blue are fixed against the US Dollar
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COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
97.36
Egypt (EGP)
Pound
7.63
Iran (IRR)
Rial
28,125.31
Iraq (IQD)
Dinar
1,166.77
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,512.79
Libya (LYD)
Dinar
1.37
Morocco (MAD)
Dirham
9.87
Syria (SYP)
Pound
188.93
Tunisia (TND)
Dinar
1.95
Yemen (YER)
Rial
215.06
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ith the year’s highlights including the announcement of the company’s 10th hotel in Dubai, MAF also issued its first 10-year USD500 million bond. The group strives to achieve the ambition of doubling the size of its business in the next five years, as Alain Bejjani, CEO, Majid Al Futtaim, commented, “We strengthened our assets and competitive position by continuing to execute on our vision to create great moments for everyone every day, developing exciting new destinations and bringing new experiences to new populations.” 11 APRIL 2015
TECHNOLOGY WEEKLY NEWS Travelport and Accor Renew Partnership
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ravelport has signed a new content agreement with Accor, giving its 67,000 connected travel agents continued access to the hotelier’s availability and room rates, as well as new and enhanced content. Accor also plans to benefit from increased functionality from
Travelport’s innovative point of sale solutions, by providing rich static content directly into Travelport’s Hotel Content Plus database. It will also take advantage of alternate payment solutions such as the ability to facilitate single-use credit card payments and prepay reservations.
Personal and Digital: Key for UAE Hotels
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he hotel industry has lagged behind other sectors in adopting technology to meet customer-led demand, according to a new report released by Grant Thornton. Findings of the Hotels 2020: Welcoming Tomorrow’s Guests report indicate that properties must put mobile technology at the centre of their customer experience as they race to catch up and compete in the sharing economy. “Hoteliers in the UAE must act now to embrace new technologies and adapt to changing customer demands. They must differentiate themselves by making a reality of mass personalisation, whilst keeping the human touch, to continue to surprise and delight guests along with further standing out from the competition,” commented Hisham Farouk, CEO, Grant Thornton UAE.
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a , rese liers The ed hote and rists l r view inte try futu ton hote n s e n e u r d w o t n i Th be ? t e r n e a h Gr lists w Marc o ia spec nuary t Ja
11 APRIL 2015
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WEEKLY NEWS CRUISING
Arabian Gulf Promoted in the US
Cruise Arabia alliance in Miami
Oman’s Ministry of Tourism, Abu Dhabi Tourism & Culture Authority, Dubai Department of Tourism & Commerce Marketing (DTCM) and newly-joined Qatar Tourism Authority and Sharjah Commerce and Tourism Development Authority came together under the Cruise Arabia alliance to represent the Arabian Gulf at Cruise Shipping Miami in March.
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ubai’s team focussed on the new ruling of multiple-entry UAE visa, the recent opening of the third cruise terminal and the largest covered cruise terminal facility in the world, while the Abu Dhabi delegation highlighted the value-added services relating to porting, marketing and promotional activities to encourage cruise lines to consider home-porting in the UAE capital.
Celebrity Cruises to Provide Versatile Entertainment
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nspired by the latest trends in entertainment, Celebrity Cruises is to release 18 shows in 18 months; all produced in partnership with the individuals behind some of today’s biggest recording artists and award-winning theatrical and TV productions. The upcoming shows, all created exclusively for the cruise liner, feature elements of drama, dance, comedy, musical theatre and concert-style performances. Becky Thomson-Foley, director of entertainment, Celebrity Cruises, commented, “Our discerning and well-travelled guests want modern luxury in all aspects of their Celebrity Cruise vacation, including their entertainment.”
11 APRIL 2015
WEEKLY NEWS
Full Occupancy in Sharjah Hotels in Sharjah reported 100 percent occupancy in the past few weeks, driven by an influx of family tourists, especially from Saudi Arabia.
Sharjah
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uring the March school holidays, the emirate attracted a large number of families from across the region. Based on Sharjah Commerce and Tourism Development Authority’s data, family tourism continues to account for an increasing share of the destination’s inbound figures. The growth is mainly driven by Saudi Arabia, which showed notable surges in the first two months of the year with 42,150 guests arriving to Sharjah in January and February.
Qatar Duty Free Offering Enhanced
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azaar, Blush, Paris Saint Germain and Bein Sports are the newest additions to Hamad International Airport’s duty free section. “We are delighted to announce the opening of these four important stores that will add a dynamic new flavour to the vibrant retail mix at Qatar Duty Free,” said Keith Hunter, senior vice president, Qatar Duty Free. He noted that both Bazaar and Blush are home-grown brands that were specifically developed and conceptualised for Qatar Duty Free. Blush offers a range of beauty products at affordable prices while Bazaar, whose concept is based on a traditional souk, sells Middle Eastern and Qatari-themed souvenirs. Bein Sports’ boutique store retails the network’s branded sports apparel and the Paris Saint Germain outlet stocks a wide range of the French sports club’s merchandise.
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WEEKLY NEWS Dubai Parks and Resorts Welcomes The Hunger Games
Shurooq Presents Sharjah’s Transformation Vision
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ontinuing its rollout of entertainment venues around the world, Lionsgate is partnering with Dubai Parks and Resorts to bring a Lionsgate zone to motiongate Dubai, the Hollywood-themed park opening in the emirate in October 2016. The facility will feature state-of-the-art theme park attractions and a retail facility inspired by The Hunger Games franchise. It will also incorporate a live-stage show based on Step Up: All In and Step Up: Revolution, the company’s recent films. Raed Al Nuaimi, CEO, Dubai Parks and Resorts, said, “We are thrilled to be working with a Hollywood studio whose creative resources, spirit of innovation and vision of the entertainment experience are so closely aligned with our own.”
Shurooq’s stand at AIM
The Hunger Games
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harjah Investment and Development Authority (Shurooq) took part in the fifth Annual Investment Meeting (AIM) in Dubai, alongside four major government bodies; Hamriya Zone, Sharjah Airport Free Zone Authority, Sharjah Economic Development Department and Sharjah Chamber of Commerce and Industry. H.E. Marwan bin Jassim Al Sarkal, CEO, Shurooq, delivered a keynote welcome address at the session entitled Sharjah Country Focus. He was also one of the panelists at a gathering looking into incentives and asset-seeking. Speaking about the authority’s participation in AIM, Al Sarkal said, “This year’s meeting focusses on essential subjects, from the promotion of innovation and technology transfer through foreign direct investment, to the creation of optimal investment regulatory frameworks across the world.”
Regenerating Casablanca
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orocco is witnessing the EUR28 million (USD30.5 million) regeneration of the historic old medina of Casablanca, a vital part of the city’s history and one of its most appealing tourist attractions. The development is part of Wessal Capital’s Casa-Port project, which will transform the hub’s harbour and port area and help restore the city once known as the jewel of Morocco. The regeneration works include the creation of a 3.7km tourist pathway winding through the medina and connecting with the new cruise ship terminal, going through all the major heritage buildings combining tradition and modernity in a way that aims to inspire visitors and the people of Morocco.
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11 APRIL 2015
WEEKLY NEWS Dubai to Become a Smart City
Dubai Showcases e-Permit and e-Ticketing Platforms
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ubai Department of Tourism & Commerce Marketing (DTCM) used its participation in the Dubai Government Achievements Exhibition to present its e-permit and e-ticketing platforms which were recently introduced to align with the objectives of the Dubai Smart City initiative. “With Dubai’s events sector growing at an impressive rate […], the new e-permit system was introduced to streamline the management and coordination of event licensing activities […]. The e-ticketing system allows us to issue tickets more quickly and efficiently, and enables us to build a database of information that benefits not only DTCM but also event organisers and venues,” commented Ahmad Khalifa AlFalasi, CEO, support services, DTCM.
Demonstration of the new platforms
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ubai has taken a giant leap in turning into a sustainable destination following a plan for more than 1,000 government services to go smart in the next two years. Hamza Achour, marketing, alliances and sales operations manager, Smartworld, a digital smart service provider in the Middle East, said, “Smart and intelligent cities are the way forward if we want to ensure superior connectivity, healthy and comfortable lifestyles for all.” Dubai authorities′ plan of 100 initiatives in transport, communications, infrastructure, electricity and urban planning, and to convert government services to smart services, are indicative of the ushering in of a new era, according to Achour. The Smart Cities concept, where big communities find solutions to water and energy shortages, higher air pollution and traffic congestions, is projected to be worth more than USD400 billion by 2020.
DWC Launches Free Zone Local Gate Pass System
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Mohsen Ahmad
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ubai World Central (DWC)’s logistics district debuted a modern electronic system that regulates and accelerates the process of issuing entry permits of local goods to the free zone. The activation of the new system comes in line with DWC’s commitment to applying smart solutions contributing to Dubai’s ambition to become a smart city. DWC is the first free zone in the emirates to launch this advanced technology, as Mohsen Ahmad, vice president, logistics district, DWC. “The new smart system offers unprecedented smoothness in the inventory and monitoring of goods electronically and the ease of issuing entry permits online around the clock. To enter the free zone, customers need only to present the number of the entry permit they get when registering online,” added Ahmad.
11 APRIL 2015
WEEKLY NEWS World-class Entertainment at Dubai’s Bollywood Park
International Property Show opened
Raed Al Nuaimi, CEO, Dubai Parks and Resorts (left), and Viraf Sarkar
UAE – Egypt Partnership to Be Extended
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E. Sultan Bin Saeed Al Mansouri, economy minister, Dubai, UAE, who inaugurated the 11th edition of International Property Show suggested that the collaboration between UAE and Egypt in developing the North African country’s new capital city can be extended to other Arab countries as a model relationship. “The UAE’s involvement in this ambitious project reflects a pioneering initiative, and we look at it as a model that other countries can follow and emulate,” he said, further noting that real estate is considered one of the most significant investments worldwide. According to Al Mansouri, the real estate sector is witnessing strong growth, especially in the Arab world, and therefore both private and government sectors in these countries must take actions like new legislation, support, innovation and easy liquidity.
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ubai Parks and Resorts has signed an agreement with Wizcraft International Entertainment to create a remarkable Bollywood show for the Rajmahal Theatre. Exuding the beauty and wonder of India’s culture and architectural heritage, the first Broadway-style theatre of its kind in the region is set to bring the magic of the Indian movie scene to Dubai and present the largest Bollywood musical ever produced, as Viraf Sarkari, director, Wizcraft International Entertainment, said. Scheduled to open in October 2016, Dubai Parks and Resorts is projected to attract 6.7 million visitors per year.
QIFF Hosts Exciting Entertainment
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atar International Food Festival (QIFF), co-organised by Qatar Tourism Authority (QTA) and Qatar Airways, hosted a diverse programme of entertaining activities focussed on families and children, between March 24 – 28. The activities on display included dancing shows representing different cultures and countries where skilful dancers dazzled the audience with impressive performances, and solo break-dancers showcased their talent. A key cultural and social event, QIFF provided residents and guests in Qatar with vibrant entertainment for tourists and families focussed around great food and fun for all the family.
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WEEKLY NEWS ACCOMMODATION
Alila to Launch Second Omani Project
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Grand Millennium Dubai to Be Showcased at ATM
Travco Group to Develop 11 Hotels
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lila Hotels and Resorts plans to open its second luxury resort in Mirbat, Oman, by 2017. Alila Salalah, located in the Dhofar governorate, east of Salalah, is envisioned to become an ecologically sensitive luxury destination resort with 100 suites, 25 villas, fine dining restaurants and a spa and wellness centre. “The development will be one of its kind in the region and fits perfectly with our operating ethos in the integration of commerce, conservation and culture,” stressed Frederic Simon, CEO, Alila Hotels & Resorts, adding that the property, which will exude contemporary Dhofari architecture, is set to appeal to discerning travellers who appreciate the environment.
Alila Jabal Akhdar, Oman
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Grand Millennium Dubai
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rand Millennium Dubai will be on show at the Arabian Travel Market (ATM) to reinforce its position as a city hotel catering to leisure and business visitors, both from the GCC region and overseas. Following the refurbishment of the hotel apartments in 2014 at Grand Millennium Dubai, the property’s vibrant restaurant portfolio is also undergoing changes. Visitors to ATM will learn more about the plans to revamp the hotel’s signature Asian restaurant, located on the 18th floor offering views of the Dubai skyline, as well as five Asian cuisines under one roof.
Sharm El Sheikh
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einforcing the company’s confidence in Egypt’s tourism industry, Travco Group plans to invest EGP3.8 billion (USD498 million) in new hotel and property projects. As Hamed El Chiaty, chairman, Travco Group, revealed on the sidelines of the recently held Economic Development Conference, the company will open two hotels this year; Steigenberger Alcazar Sharm El Sheikh and Jaz Aqua Viva Hurghada, adding more than 1,100 units to the country’s room inventory. In addition, nine other projects are expected to come on line in the next years in Sharm El Sheikh, Hurghada, Sahl Hasheesh, Safaga, Marsa Alam and Mersa Matruh.
11 APRIL 2015
ACCOMMODATION WEEKLY NEWS Coral Beirut Al Hamra Hotel Targets Jordan
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Coral Beirut Al Hamra Hotel
sales team from Coral Beirut Al Hamra Hotel concluded a three-day sales trip to Jordan in order to promote the property to both the travel trade sector and corporate clients, in a bid to increase its share of business from the country. Jordan is among the top three regional markets for Lebanon, accounting for 5.4 percent of the total 900,000 visitors during the first eight months of 2014, with numbers being on the rise, according to Hartmut Grauel, general manager, Coral Beirut Al Hamra Hotel. “While overall visitor numbers have stabilised recently, the hospitality sector in Beirut and Lebanon in general has suffered in the past few years, and our new strategy is to build stronger relationships in key markets to achieve and improve our sales targets,” said Grauel.
Dubai Inspires Swiss Project for World’s Tallest Hotel
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emo Stoffel, chairman, Farnek, the Dubai-based facilities management company, alongside USbased architectural firm, Morphosis, have unveiled the design for what is to become the world’s tallest hotel. The structure, which is to be situated in the Swiss Alps, has a minimalist approach to help the hotel blend with the mountain landscape at the existing resort campus. It is designed to reach a height of 381m and once completed, in 2019, it will eclipse JW Marriott Marquis Hotel Dubai which currently holds the record at 355m. According to Stoffel, the inspiration for the hotel came from Sheikh Mohammed bin Rashid, ruler of Dubai. “I travel to Dubai on a regular basis and I am always amazed at how quickly the city grows and what it has achieved,” he said.
Swiss hotel rendering
11 APRIL 2015
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WEEKLY NEWS ACCOMMODATION
GULF HOTELS GROUP SIGNS FOUR-STAR HOTEL Gulf Hotels Group inked a management agreement with Asdal Hotel for the operation of a deluxe four-star property located at Manama’s Seef district.
T The signing of the deal
he hotel, situated in the heart of a popular shopping area and minutes away from Bahrain International Airport, is currently under refurbishment and is expected to open in September. Spread over four floors, the property features 94 luxurious rooms and suites, equipped with interactive flat-screen TVs and Internet connection. Other facilities include three restaurants, spacious meeting rooms and a boardroom. Aqeel Raees, CEO, Gulf Hotels Group, stated, “This contract is in line with Gulf Hotels Group growth strategy for expansion thus adding to the properties owned and managed locally and internationally by the group.”
Marriott Takes Over Iconic Egyptian Property
Aiana Hotels & Resorts Unfolded
Amruda Nair and H.E. Sheikh Faisal bin Qassim Al Thani
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E. Sheikh Faisal bin Qassim Al Thani, chairman, Al Sawari Holding, and Amruda Nair, CEO, Aiana Hotels & Resorts, have signed a joint venture agreement to create Aiana Hotels & Resorts, a global accommodation management company based in Doha with both partners having an equal share. The new entity is to embody a hospitality brand of upper upscale and leading operator of hotels, resorts and serviced apartments in the Middle East, the Indian subcontinent and southeast Asia. Both partners share the common vision of creating a brand that will appeal to young professionals and global travellers and provide guests with unique, and enriching experiences, as well as bringing the first Asian-inspired hotel to Qatar.
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arriott International signed a letter of intent (LOI) with the Egyptian General Company for Tourism & Hotels (EGOTH) to manage Mena House Hotel in Cairo. The LOI, inked at the recently-held Egypt Economic Development Conference, will see Marriott International take over management of the historic property, which has recently added a new wing as part of a refurbishment and expansion project. According to Alex Kyriakidis, president, Middle East and Africa, Marriott International, the company has been and will remain a strong supporter of Egypt’s rich, historic and diverse tourism offer. “Despite the challenges in recent years, Marriott International never wavered for a moment in its support for Egypt. At a global, regional and property level our faith was never dented and that embodies the significance of this announcement,” he added.
11 APRIL 2015
ACCOMMODATION WEEKLY NEWS Jumeirah Messilah Partners with Porsche Centre Kuwait
J Porsche Panamera S E-Hybrid
umeirah Messilah Beach Hotel & Spa teamed up with Porsche Centre Kuwait - Behbehani Motors Company to help raise awareness of environmentally friendly transport options. The hotel will host a Porsche Panamera S E-Hybrid at its main entrance to provide an alternative luxury mode of transport for VIP guests and celebrities, while promoting the benefits of hybrid cars and educating motorists about ways of reducing fuel consumption and CO2 emissions. “It is important to protect the environment against the harmful emissions of conventional fuel-powered, combustion engine cars,� commented Hakan Petek, general manager, Jumeirah Messilah Beach Hotel & Spa, adding that guests can now take advantage on environment-friendly luxury transport.
Al Faisaliah Hotel
Al Khozama Takes Over Rosewood Hotels in Riyadh
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l Khozama Management Company agreed to assume direct management of Rosewood Hotels & Resorts assets in Riyadh, namely Al Faisaliah Hotel and Hotel Al Khozama. In addition, the company will also take over Al Faisaliah Resort & Spa Durrat Arriyadh once opened at the end of the year. Moreover, following the deal, Al Khozama Management Company will go ahead with the renovation of rooms, restaurants and meeting spaces at both properties. Rosewood Hotels & Resorts has established an excellent reputation in the Middle East and will continue to have a presence in the region with Rosewood Jeddah and Rosewood Abu Dhabi, as Radha Arora, president, Rosewood Hotels & Resorts, commented.
11 APRIL 2015
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WEEKLY NEWS AIR
Emirates to Close USD913 Million Sukuk Emirates confirmed the successful pricing of USD913.03 million certificates due in 2025, issued by Khadrawy Limited.
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he proceeds from the issuance of the certificates will be used to fund the acquisition of four Airbus A380-800s, which are expected to be delivered between April and July and will be leased to and operated by Emirates. The issuance of the certificates with a tenor of 10 years, marks the world’s first Sukuk financing supported by the export credits guarantee department of the UK government, and the largest-ever capital markets offering in the aviation space with an Export Credit Agency guarantee. The transaction also represents the first time that a Sukuk has been used to prefund the acquisition of aircraft.
Marriott Executive Apartments Dubai Creek
Qatar Airways Boosts Indonesia Operations
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n response to the growing demand, Qatar Airways will be offering increased frequencies from Doha to Jakarta and Denpasar, Bali. From July 5, the airline will fly to the Indonesian capital three times a day, operating a total of 21 weekly services, while from July 16, passengers will be able to choose from two daily flights to Denpasar, meaning 14 frequencies a week. “We remain committed to growing the Indonesian market,” enthused Akbar Al Baker, group CEO, Qatar Airways, highlighting the carrier’s enhanced schedule, in-flight product and Qatari base at Hamad International Airport.
flydubai Spreads Wings to Chennai
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lydubai commenced three-weekly services to its eighth destination in India, Chennai. This will see the carrier operate a total of 29 weekly flights between Dubai and India. “The addition of Chennai to our network will provide the opportunity to visit Dubai more often and explore the flydubai network which we are already seeing from our other points in India. It will also provide the opportunity to connect, with the interline agreements we have in place, onwards through Dubai’s aviation hub,” said Ghaith Al Ghaith, CEO, flydubai. The carrier added four Indian routes in 2014 offering passengers from Dubai travel options to Delhi, Kochi, Mumbai and Trivandrum.
Bali
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11 APRIL 2015
AIR WEEKLY NEWS
Alitalia Abu Dhabi Route Promoted in Venice
Free Wi-Fi Onboard Emirates Flights
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litalia’s new daily connection between Venice and Abu Dhabi was presented to business leaders and other institutions in the Italian city. The service, the first to be launched since Etihad Airways acquired a 49 percent stake in the company, is set to further consolidate the airline’s position, as Silvano Cassano, CEO, Alitalia, noted. “Connections to the Indian subcontinent and East Asia have been in the hands of Alitalia’s competitors for many years. This is about to change, and our strength, together with the strength of Etihad Airways, will allow us to offer destinations, flight frequencies, connections and services that are unrivalled by competitors,” said Cassano.
Venice
11 APRIL 2015
Biman Launches Saudi Flights
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mirates now offers free Wi-Fi on 106 of its aircraft, with two to three more airliners being installed with Internet connectivity every month. Since updating the service in early February, to offer a simpler sign-in process along with other improvements, the carrier has seen a further 25 percent surge in uptake. Emirates invests some USD20 million annually in in-flight connectivity systems. On long-haul routes, more than 30 percent of passengers typically use Wi-Fi, and on a recent New York flight, 66 percent of travellers surfed the web. According to Patrick Brannelly, divisional vice president, customer experience, Emirates, free Wi-Fi onboard is the future standard for all customers.
iman Bangladesh Airlines inaugurated daily services from Jeddah to Dhaka, Chittagong and Sylhet. The additional frequencies, offered on Sundays and Mondays, will complement the carrier’s existing five weekly flights from the Saudi city. In line with the increased operations, the airline’s general sales agent in Saudi Arabia, Elaf Aviation, now offers booking and ticketing slots for the new routes. “The [introduction of the] new flights is a welcome move to address the growing demand for more flights to Bangladesh, while also helping promote the tourism of both countries. Interested travellers can contact our offices to book and purchase their tickets,” commented Mohammed Bin Mahfouz, vice president, Elaf Aviation.
Dhaka
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WEEKLY NEWS AIR South African Airways Lands in Abu Dhabi
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outh African Airways has commenced direct daily flights between Johannesburg and Abu Dhabi, marking the airline’s debut in the UAE capital. Travellers flying with South African Airlines are also able to take advantage of the carrier’s substantially increasing number of codeshare services with Etihad Airways. The route is being served by an Airbus A330-200 aircraft in a two-class configuration, boasting a total capacity of 222 passengers. According to Ahmad Al Haddabi, chief operations officer, Abu Dhabi Airports, South African Airways’ arrival reaffirms the destination’s position as a thriving global transport hub.
Alitalia Links Milan and Abu Dhabi
Qatar Airways Boosts Bangalore Route
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ontinuing its expansion in India, Qatar Airways will significantly increase capacity on its flights from Doha to Bangalore from August 1. Currently the airline operates a Boeing 787 on the route, which will be replaced by a Boeing 777, with a total of 335 seats. The service will connect to more than 140 destinations worldwide. The added capacity reflects increased passenger demand and reaffirms a continuous expansion strategy for the Indian market, Akbar Al Baker, group CEO, Qatar Airways, said. “There are large numbers of expatriates from south India who are working in Doha, and with our increasing capacity we aim to offer our customers a superior travel experience and seamless connectivity into the State of Qatar,” he concluded.
litalia introduced a nonstop daily intercontinental route between Milan Malpensa Airport and Abu Dhabi, having commenced operations on March 29. This follows a new service to the capital of the UAE from Venice, tripling Alitalia's Abu Dhabi operations to 42 weekly flights. Ariodante Valeri, chief commercial officer, Alitalia, commented, “We continue on our path to building an airline committed to the expansion of new long-haul routes to meet market demands.” Following the launch of the Milan service, which complements Etihad Airways’ own daily service between the two cities, Alitalia and the UAE carrier will together offer 70 flights per week between Italy and Abu Dhabi.
11 APRIL 2015
RENDEZVOUS TRAVEL TRADE WEEKLY: What strategic steps and initiatives do you consider pivotal to your success? KARIM BIZID: The Oberoi Group’s first property in the UAE opened in June 2013. The Oberoi, Dubai prides itself on its commitment to delivering personalised service to all its guests. The recruitment process is crucial; without the right team at the hotel the ethos will not be upheld. Recruitment has been a large factor when it comes to the success of the hotel. It is [due to] the quality of service provided by the hotel that we have been nominated for numerous awards and accolades. […] In the first year of operation, The Oberoi, Dubai’s occupancy levels were in line with the average of Dubai’ luxury
Q & A with Karim Bizid
GENERAL MANAGER, THE OBEROI, DUBAI
the emirate’s economy with the number of tourists coming to Dubai increasing rapidly each year. In order to achieve the target of 20 million annual visitors by 2020, Dubai has to be accessible to a wider market. At present, Dubai is an affordable luxury market aimed at luxury and business travellers. In order to encourage tourists to travel to Dubai, the mid-market section needs to be developed to attract the average tourist. The hotel market in Dubai is already competitive and the ease in legislation [by the government] will most definitely increase competition. However I believe this would be healthy and would continuously push us towards making incremental changes for the betterment of our services. The Oberoi, Dubai provides a unique service to its customers and maintains a loyal client base. We are confident that, because of the quality of service we provide and the prime location of our hotel, we will be able to remain a strong competitor in the luxu-
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THE OBEROI, DUBAI PRIDES ITSELF ON ITS COMMITMENT TO DELIVERING PERSONALISED SERVICE
The Oberoi, Dubai
hotel segment. This not only shows that luxury brands are still in high demand but also that our services levels have been a success. TRAVEL TRADE WEEKLY: How has Dubai’s changing perception shaped your business strategy? KARIM BIZID: Dubai’s perception has definitely evolved over the years. Most commonly known as a place for the upper crust, Dubai has redefined itself as ‘affordable luxury’. Dubai seems to be a perfect destination for families as well as business travellers, as it caters to the needs of both to the best of one’s expectation. The number of tourists has seen a commendable rise since 2000. The number has grown by almost three times in the year 2012. Currently the established markets are mainly Europe, GCC and the CIS. India undoubtedly remains a very strong 11 APRIL 2015
BEING PART OF AN INTERNATIONALLY RECOGNISED BRAND ORIGINATING FROM INDIA MIGHT GIVE A COMPETITIVE EDGE TO THE OBEROI, DUBAI, HOWEVER, ACCORDING TO KARIM BIZID, GENERAL MANAGER, THE OBEROI, DUBAI, HOTELIERS IN THE EMIRATE CANNOT AFFORD TO REST ON THEIR LAURELS.
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DUBAI HAS REDEFINED ITSELF AS ‘AFFORDABLE LUXURY’
source because of our strong brand presence throughout the Indian subcontinent. However, we have also experienced an increase from the US and Africa in recent years. TRAVEL TRADE WEEKLY: How do you think the high number of hotel rooms under contract in the country will affect your business? KARIM BIZID: Tourism is a key driver of
ry hotel market. […] It is probable that with the increase in low-cost carriers serving Dubai, the city would attract a greater audience of budget travellers. We will see an increase in the lower hotel categories coming up soon. There will always be enough business for everybody. […] TRAVEL TRADE WEEKLY: Please tell us about the brand’s plans for the future. KARIM BIZID: Oberoi Hotels & Resorts is a well-recognised luxury hotel brand in India and also internationally. The UAE and the Middle East are an important part of our expansion plans and we look forward to opening hotels in the region with strong local partners. We are planning a number of new hotels in the region and will be making announcements shortly.
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WEEKLY NEWS INTERNATIONAL
Mövenpick Resort & Spa Karon Beach Phuket Revamped
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he five-star resort Mövenpick Resort & Spa Karon Beach Phuket saw the renovation and refurbishment of some of its restaurants, providing guests with an updated dining experience, Moreover, 18 family rooms and multi-bedroom suites have been added to the offering. Modern interiors and garden views, along with complimentary Wi-Fi connection and DVD players, are featured in the new family rooms, as well as the one-, two- and threebedroom suites, all located in the revamped Saeng Chan wing, which offers easy access to the swimming pool area. Also nearby are four renovated restaurants that now feature contemporary décor and new menus.
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Preferred Hotel Group Rebrands
Anantara Introduces Bangkok Property
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referred Hotel Group announced its move from a multibranded business model to one master brand, Preferred Hotels & Resorts. Leveraging the strong heritage of its name, the corporate rebrand represents the company’s commitment to a new consumer-focussed approach that is designed to elevate core awareness of the brand, drive strategic growth of its portfolio, and improve market share for member hotels by making it easier for travellers to identify the singular hospitality experience that meets their needs and life and style preferences for each occasion. “Today’s travel consumer is not one-dimensional, so it is no longer strategic for us to imply that there is only one definition of luxury,” said Lindsey Ueberroth, president, Preferred Hotels & Resorts.
kn u o y d i D
Mövenpick Resort & Spa Karon Beach Phuket
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nantara Hotels, Resorts & Spas has added Anantara Siam Bangkok Hotel to its luxury portfolio. Located in the prestigious Rajadamri, in the city’s Siam district, the hotel will become the brand’s flagship in its home market of Thailand. Owning company, Minor Hotel Group has allocated USD20 million to enhance the property over the coming months through the refurbishment of some of the guest rooms and public areas. The property comprises 354 rooms and suites, an outdoor pool, a 24-hour health club with a gym and squash court, a studio for yoga, aerobics and spinning, plus a steam room and whirlpool.
ow. .
d bran red ly r e f e Pr nal The as origi 1968 i w d e np of blish esta a grou s a by liers a tion hote organisa ral ls? refer for hote
Anantara Siam Bangkok Hotel
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AGENT CORNER
Agent’s Insight NAME:
Shervineh Sinaie
POSITION:
Tour manager
COMPANY:
Incredible Iran
LOCATION:
Iran
WEBSITE:
www.incredibleiran.com
Kuoni Group Implements New Strategic Direction
Who are you? Incredible Iran is the incoming department of Gardeshgaran Group that has more than 16 years of experience in providing tours to travellers from all around the world. Our company has three branches which provide accommodation, transfers, guides, visa, insurance and other services for both incoming and outgoing tours. What is your favourite thing about working in the travel industry? We believe that all people around the world are family and we try to introduce a different side of our country with all of its highlights and the Iranian culture to create memorable trips. It [is] also interesting for us to discover their culture and country. When is the best time to visit Iran? March and April, although it would be interesting [for clients] to know that Iran is a four season country and you can experience different weather and unique nature at the same time. Where would you like to travel to for your next holiday? Maybe the desert of Iran or north of the country, for Nowrouz, the Iranian New Year holiday. Why should people come to you for travel advice? As I mentioned before, we have more than 16 years of experience in the tourism industry with international license and we provide the best quality services for travellers with positive feedback from them. 11 APRIL 2015
S
wiss-based company Kuoni Group reported a stable turnover of CHF5.51 billion (USD5.64 billion) in 2014 despite a challenging business environment. The net effect of acquisitions and divestments declined one percent owing to the exit from loss-making European tour operating activities in 2013. Peter Meier, CEO, Kuoni Group, commented that the implementation of the new strategic direction announced earlier is going according to plan. “Kuoni Group is now concentrating on its core business as a service provider to the global travel industry and governments, as well as on strategic initiatives designed to accelerate growth and increase profitability,” he said.
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TRAVEL TALK
We are honoured to receive [the Cargo Airline of the Year award]
KEVIN KNIGHT Chief strategy and planning officer, Etihad Airways
“We are honoured to receive [the Cargo Airline of the Year award from Air Transport News] in recognition of our commitment to working closely with our partners across the industry, ensuring our customers have greater access to new routes and services that enhance the two-way flow of trade and commerce between key and the emerging markets across our global network.”
Being a great airport hotel is not just about having a convenient location
DANIEL KAAN General manager, Mövenpick Hotel Bahrain
We would like to encourage individuals and organisations to embrace such […] practices
DANIEL MATHEW General manager, Millennium Plaza Hotel Dubai
“As a socially-responsible organisation we proudly support Earth Hour, an environmental awareness campaign towards sustaining a green and healthy planet for future generations. We would like to encourage individuals and organisations to embrace such environmentally friendly practices that will help reduce electricity and water use to protect and preserve our mother Earth.”
“Being a great airport hotel is not just about having a convenient location close to an airport. Our team is exceptionally proud of [winning the Best Airport Hotel in the Middle East title at the annual Skytrax World Airport Awards in Paris], which reflects the effort they put into making weary air travellers feel instantly welcomed in a new city through a variety of exemplary initiatives.”
We have always been a proud supporter of Earth Hour
KHALED SHARABASSY General manager, Tilal Liwa Hotel
“A few weeks before [this year’s Earth Hour], we have informed all the employees that we will contribute to this initiative which was carried out all over the world. We have created posters and informed the guests ahead of time and we were pleased that they were very supportive. We have always been a proud supporter of Earth Hour because it benefits both this generation and next. It may be a small part but it is vital to our mother Earth. We only have one planet and we need to protect and preserve it.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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TRAVEL CHANNELS
Etihad Pilot: Youngest Holder of PhD Shareef Al Romaithi, Etihad Airways′ 31-year-old first officer, has become the first Emirati to obtain a PhD in aviation from Embry-Riddle Aeronautical University, making him the youngest and the eighth holder of the degree in the world.
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l Romaithi, who also holds two master’s degrees in aviation and aerospace management and safety systems, joined the flag carrier in 2007 as a cadet pilot. “It is very important that Emiratis have a key role in all areas of our business, as the national airline of the UAE,” stressed James Hogan, president, Etihad Airways. “Shareef is a prime example of the ambitious and talented Emirati we are continually seeking to develop, and who will ultimately bring their unique skills and knowledge for the benefit of the airline as well as the UAE,” he added.
Shareef Al Romaithi (left) and James Hogan at Etihad Airways headquarters
Endangered Bird Species Introduced to Sir Bani Yas
Encouraging Tomorrow′s Saudi Hoteliers
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audi Commission for Tourism & Antiquities (SCTA), represented by the National Project for Tourism Human Resources Development (Takamul), will be organising a training programme to educate young Saudis working in Medina province′s hospitality industry. The aim is to qualify them to take up supervisory positions. The five-day training course is expected to be attended by over 26 participants. Saleh Al Abbas, director, Medina branch, SCTA, said, “The training programme is aimed at enhancing the skills of personnel working in the tourism industry of Medina province in order for them to qualify and join the supervising positions in the sector.”
Novotel and ibis Abu Dhabi Gate Support the Unfortunate
A Releasing the houbara bustards
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ir Bani Yas island recently welcomed 20 houbara bustards to its wildlife population, as part of joint efforts led by the Department of Presidential Affairs, Sir Bani Yas Conservation Team and Barari Forest Management, which manages the fauna and flora on the island on behalf of Tourism Development & Investment Company (TDIC). “The flock will be strictly monitored and we hope the birds will begin to breed, which would be a great achievement for all involved in this important project,” said Marius Prinsloo, general manager, corporate operations, Sir Bani Yas, adding that the island’s strong conservation record has set it apart as a place to implement successful wildlife initiatives.
11 APRIL 2015
s part of the Planet 21 programme, Novotel and ibis Abu Dhabi Gate’s teams donated around 420 pillows and 18 bags full of clothes to Red Crescent. The humanitarian act witnessed complete partnership between the two sister hotels with Accor Sustainable Development Initiative to come up with a set of plans for a donation programme that first aims to help displaced people worldwide by reusing clothing and reducing waste. “We would like to express gratitude to the Red Crescent of Abu Dhabi for giving us the ability to participate and meet some people who are displaced somewhere under the umbrella of the Red Crescent that need our help and support,” said Nicola Hochgruber, general manager, Novotel and ibis Abu Dhabi Gate.
The hotels’ team that took part in the initiative
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WHO’S MOVED
MATTHIAS GEOFFROY
ALEXANDER SCHNEIDER
Matthias Geoffroy is the new cluster director of revenue at Amwaj Rotana Jumeirah Beach, Dubai. Geoffroy, who moves to the UAE from Shanghai, will also spearhead the revenue team at sister hotel, Arjaan by Rotana, Dubai Media City, to propel both forward in the everchallenging Dubai. After gaining experience as a food and beverage trainee in St Tropez, France, he fast rose through the ranks and held various food and beverage as well as front office positions. Geoffroy then continued in revenue management and worked with international chains such as InterContinental Hotels Group and Hilton Worldwide. Prior to relocating to the Middle East, he enriched his knowledge in France, Thailand, and most recently in China.
MOATAZ EL TABEI
Alexander Schneider is taking over as the new general manager of Rixos The Palm Dubai. Schneider began his career in Germany and after working as part of sales and marketing teams, he continued as director of rooms and executive assistant manager before taking on his first general managerial role. He relocated to the Middle East in 2012 to work as general manager of Emirates Palace, Abu Dhabi, a position that he had held for two years.
Mike Duggan has been appointed director of charter sales at Saudi Airlines Cargo Company. Duggan has over 23 years of industry experience under his belt. Over that period, he has actively contributed to the air cargo business development, aircraft wet leasing and freighter management at several companies, mainly in London and Dubai.
MIKE DUGGAN Schneider has gained extensive experience in Germany
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Moataz El Tabei has been named director of sales and marketing at the soon-to-open Makkah Marriott Hotel. Having worked more than 17 years in the hotel industry, El Tabei has extensive experience in hotel operations, sales and marketing as well as unit management. In his capacity, he will be fully responsible for the property’s marketing and sales activities. As the head of the department, he is expected to play a key role in creating awareness for the hotel and positioning it on the Saudi market. Among other assignments, El Tabei served as multi-property assistant director of sales and marketing at JW Marriott and Renaissance Cairo Mirage City Hotel and he was also leading the launch of three Marriott International projects in Doha.
Duggan has over 23 years of experience in the aviation industry
11 APRIL 2015
PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Hawthorn Suites by Wyndham and Ramada Downtown Dubai stepped up their green initiatives for Earth Hour
Salalah Marriott Resort team welcomed H.M. Sultan Qaboos Bin Said, sultan of Oman
Unique Easter egg at The Ritz-Carlton Abu Dhabi, Grand Canal
11 APRIL 2015
Marriott International celebrated the millionth mobile check-in
The UAE’s first-ever solar car on display at Yas Mall
Jumeirah Creekside Hotel's art installation during the recent sandstorm
Le Vendome Beirut turned blue to raise awareness during the global autism month
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NEWS & EVENTS Ramada Ajman Hosts Art Exhibition
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amada Hotel & Suites Ajman recently unveiled an art exhibition by the Palestinian artist Maysoon Amin Al Quosi, in celebration of Mother’s Day in the UAE. The art pieces, which have a central theme on motherhood, family and peace, were on display at R Café located at the hotel’s lobby. Iftikhar Hamdani, general manager, Ramada Hotel & Suites Ajman, commented, “Through this exhibition, we are able to showcase not just creativity but more importantly, the values of family and traditions.”
EVENTS RIYADH TRAVEL FAIR Riyadh, Saudi Arabia April 14 – 17 www.riyadhtravel.net Held since 2009, in 2014 the event witnessed a strong increase of 18 percent in the number of exhibitors compared to 2013.
ACI Asia Pacific Gathering in Jordan
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eld in conjunction with Airports Council International (ACI)’s 10th ACI Asia Pacific Regional Assembly, Conference and Exhibition running between April 27 – 29 in Jordan, the ACI Airport Service Quality (ASQ) Award ceremony, will recognise top performing airports for their achievements on customer service. Based on ACI’s assessment, the leading airports in the Middle East include Amman’s Queen Alia International Airport, Abu Dhabi International Airport, Dubai International, and Hamad International Airport.
WORLD TRAVEL MARKET AFRICA Cape Town, South Africa April 15 – 17 www.wtmafrica.com It creates personal and business opportunities providing customers with quality contacts, content and communities.
KAZAKHSTAN INTERNATIONAL TOURISM & TRAVEL FAIR Almaty, Kazakhstan April 22 – 24 www.kitf.kz A major tourism forum in Central Asia presenting resorts, upscale hotels and convenient air connections.
ARABIAN TRAVEL MARKET Dubai, UAE May 04 – 07 www.arabiantravelmarket.com Over the past 21 years, Arabian Travel Market has provided a place to do face-to-face business with companies from around the globe and this year’s edition promises to be larger than ever.
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