14 FEBRUARY 2015
ISSUE 275
DUBAI INTERNATIONAL TOPS THE CHARTS CARLSON REZIDOR HOTEL GROUP IS FURTHER GROWING ITS MIDDLE EASTERN PORTFOLIO WITH TWO NEW PROPERTIES.
04 SCTA FINANCES FIVE-STAR HOTEL
12 IN THIS ISSUE MARKET UPDATE TECHNOLOGY GENERAL ACCOMMODATION AIR RENDEZVOUS INTERNATIONAL AGENT CORNER TRAVEL TALK TRAVEL CHANNELS WHO’S MOVED PHOTO ALBUM NEWS & EVENTS
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CARLSON REZIDOR EXPANDS IN DUBAI AND SAUDI ARABIA
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba CONTRIBUTORS Dominique Christou Ana Mladenovic
Over Seven Million Passengers at QAIA Jordan’s Queen Alia International Airport (QAIA) welcomed 7,089,008 travellers during 2014, marking a nine percent year-on-year surge and yet another milestone year for the hub.
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DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi
Queen Alia International Airport
orrespondingly aircraft movements (ACM) rose 7.6 percent to reach 73,125 ACM, driven by robust traffic during peak holiday seasons, as Kjeld Binger, CEO, Airport International Group, pinpointed. “Building on this success, we will continue to work towards further enhancing passenger capacity and service levels, thus helping QAIA reach its full potential,” added Binger. “We particularly look forward to the completion of the second QAIA expansion phase that is currently underway, as it will enable Jordan’s prime gateway to further boost its annual traffic capacity to 12 million after 2016, and to 16 million by 2032.”
PRESS Maria Demetriadou Pauline Shahabian
HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES As of
13/2/2015
Currencies shown in blue are fixed against the US Dollar
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COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
93.82
Egypt (EGP)
Pound
7.62
Iran (IRR)
Rial
27,592.48
Iraq (IQD)
Dinar
1,186.02
Kuwait (KWD)
Dinar
0.29
Lebanon (LBP)
Pound
1,510.56
Libya (LYD)
Dinar
1.35
Morocco (MAD)
Dirham
9.48
Syria (SYP)
Pound
188.89
Tunisia (TND)
Dinar
1.92
Yemen (YER)
Rial
215.08
Etihad Airways’ 2014 Performance Surpasses All Expectations
Etihad Airways marked its strongest operational performance ever, having carried almost 14.8 million passengers in 2014, 23 percent more than in 2013.
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ames Hogan, president, Etihad Airways, said, “Our business model, which focusses on organic network growth, codeshare partnerships and minority equity investments in other airlines, continued to yield positive results in 2014 and surpassed our double-digit targets for passenger and cargo growth.” The airline introduced 10 new destinations to its global network, and has further expanded its codeshare and equity partnerships, which delivered over 3.5 million passengers onto its flights in 2014, an increase of 40 percent over 2013.
Qatar Airways Buys Stake in IAG In line with its efforts to enhance operations and strengthen existing commercial ties initiated through codeshare agreements with International Airlines Group (IAG), as well as its membership in the oneworld alliance, Qatar Airways has acquired a 9.99 percent stake in the group.
“I
AG represents an excellent opportunity to further develop our westwards strategy. Having joined the oneworld alliance, it makes sense for us to work more closely together in the near term and we look forward to forging a long-term relationship,” said Akbar Al Baker, group CEO, Qatar Airways. Formed in January 2011, IAG is the parent company of British Airways, and Spanish carriers Iberia and Vueling Airways. 14 FEBRUARY 2015
TECHNOLOGY WEEKLY NEWS Qantas Tests VR In-flight Experience
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antas Airways and Samsung Electronics Australia launched a new trial entertainment service that uses virtual reality (VR) technology to provide a three-dimensional interactive experience, in a 360-degree format. To test the product, Samsung Gear VR headsets will be available at the carrier’s Sydney and Melbourne first class lounges and cabins aboard select
Airbus A380 flights. Olivia Wirth, group executive, brand, marketing and corporate affairs, Qantas, said that the technology will open up a new world of lounge and in-flight entertainment for customers, and give Qantas Airways a powerful way to preview destinations and experiences.
Travelport Partners with Philippine Agency
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ravelport signed a new multiyear agreement with Philippine-based Skyreign Travel and Tour. Under the deal, the agency will now be transacting all its international air bookings through Travelport’s travel commerce platform, offering agents access to vast travel content and driving productivity and business growth across the board. As Carole Oh, commercial director, Philippines, Malaysia and Singapore, Travelport, explained, the company’s team has already been working closely with the agency for quite some time to align with their growth strategy and ensure a smooth transition. Mario Salamat, president, Skyreign Travel and Tour, added, “We have already seen improvements in efficiency made possible through the Travelport Smartpoint agency desktop, and look forward to further growing our business with their innovative technology.”
14 FEBRUARY 2015
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WEEKLY NEWS
Dubai International Tops the Charts
Dubai Airports released its year-end traffic report for 2014, which confirms that Dubai International has secured its position as the number one airport for international passengers worldwide.
Dubai International
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ull-year passenger numbers totalled 70.48 million, up 6.1 percent from 66.43 million recorded in 2013. This followed robust traffic growth of 7.5 percent in December 2014 with 6,498,573 travellers passing through the facility. H.H. Sheikh Ahmed Bin Saeed Al Maktoum, chairman, Dubai Airports, commented that the shared ambition is to make the emirate a global centre of aviation and this goal is coming nearer thanks to an open skies policy, a friendly business environment, and Dubai’s growing attractiveness as a hub for trade, commerce and tourism.
Egypt Expects a Surge in Chinese Visitors
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ollowing the visit paid by Abdel Fattah el-Sisi, president, Egypt, to China, Hesham Zaazou, tourism minister, Egypt, pointed to the improving ties between the countries. Speaking at a press conference to announce Egypt’s decision to organise Chinese New Year celebrations, Zaazou also confirmed the start of flights from Shanghai to Aswan this month. This, according to him, would help attract Chinese tourists to Egypt. Zaazou expects the number of Chinese tourists to Egypt to hit 200,000 by the end of the year.
14 FEBRUARY 2015
WEEKLY NEWS
Abu Dhabi
Marriott Executive Apartments Dubai Creek
Abu Dhabi to Witness Indian Market Surge
14 FEBRUARY 2015
Dubai Festival City Mall Capitalises on DSF
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epresentatives of Abu Dhabi’s tourism sector headed to SATTE, one of India’s most prominent business-to-business travel industry expos, looking to leverage growing outbound traffic to the emirate, following news that India has regained its position as the destination’s largest overseas source market for hotel guests. A total of 14 industry partners had a series of one-to-one meetings, and Destination Abu Dhabi travel trade workshops were held across three key Indian cities, targeting upwardly-mobile, aspirational travellers. “Our activities in New Delhi, Chandigarh, Lucknow and Kolkata [presented] a diverse mix of Abu Dhabi destination products and [allowed] our partners to expand their profiles in Indian trade operator portfolios,” said Mubarak Al Nuaimi, director, promotions and overseas offices, Abu Dhabi Tourism & Culture Authority.
ver the past years, Dubai Shopping Festival (DSF) has proved to be a driving force that has substantially enhanced Dubai Festival City Mall’s retail offering. According to Brad Merchant, general manager, Dubai Festival City Mall, the shopping and entertainment centre attracted significant footfall throughout every edition of DSF as a result of the creative and highly engaging programmes in partnership with Dubai Festivals and Retail Establishment. “DSF has placed Dubai on the international map as one of the region’s most visited destinations [...]. The festival lures millions of visitors to the emirate every year which adds great value towards the growth of Dubai’s economy,” he concluded.
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WEEKLY NEWS DMCA Strengthens German Investment Potential
Dubai Marina Gains Popularity
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Shams 1 at Jumeirah Beach Residence
new wave of transport, retail and leisure developments at Dubai Marina, continues to drive buyer demand in the area, where prices have risen 28 percent to AED1,670 (USD455) per square foot in the past five years. In comparison, according to real estate consultancy, Cluttons, average residential values across Dubai stand at AED1,493 (USD406) per square foot. “Jumeirah Beach Residence and Dubai Marina have become increasingly popular locations over the past five years, with many residential properties at 100 percent occupancy,” noted Lucy Bush, head of residential sales and leasing, Cluttons, saying that the location’s appeal has been boosted by enhanced transport links and retail as well as food and beverage offerings.
ollowing a recent visit by the senior management of Hamburg Chamber of Commerce, Dubai Maritime City Authority (DMCA) explored ways of deepening cooperation and investment opportunities between the two destinations. The German delegation was met by Amer Ali, executive director, DMCA, as well as other executives from DMCA. “This visit is an important move that will support our tireless efforts to enable German companies to optimally benefit from promising investment opportunities within the local maritime sector, which has seen steady growth over the past few years,” said Ali.
Hala Abu Dhabi Partners with 45 Tour Operators
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ala Abu Dhabi, the destination management division of Etihad Airways, has signed preferred sales agreements with 45 leading tour operators from around the world to promote Abu Dhabi as a tourist destination. The new partners include organisations from 23 countries from the Americas, Europe, Middle East, Africa, Asia and Australia, allowing the UAE company to further expand the reach of Etihad Airways’ Stopover in Abu Dhabi programme, aimed at passengers transitting in the capital. The initiative encourages travellers of Etihad Airways and selected partner airlines to break their journey in Abu Dhabi and enjoy special privileges.
Hala Abu Dhabi’s preferred sales agents in the UAE capital
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14 FEBRUARY 2015
WEEKLY NEWS Dubai to Receive 450,000 Cruise Tourists by 2016
Costa Serena
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ith the opening of the new Hamdan bin Mohammed Cruise Terminal, the efficiency with which Dubai looks after thousands of passengers simultaneously was enhanced further, according to H.E. Sultan Ahmed Bin Sulayem, chairman, DP World, the facility’s operator. He was speaking at the ceremony which welcomed five cruise ships at the same time at Mina Rashid, as over 25,000 passengers of Costa Serena, AIDAdiva, MS Amadea, MSC Orchestra and Costa neoRiviera, docked at the port. Hamad bin Mejren, executive director, Dubai Department of Tourism & Commerce Marketing, said, “DP World recently opened the newest 28,000m2 terminal at Mina Rashid and this extra capacity will allow us to welcome even more ships than we did last season. We […] expect to welcome 450,000 cruise visitors by 2016.”
Vatican delegation in Jordan
Jordan Hosts Vatican Delegation
14 FEBRUARY 2015
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oyal Jordanian Airlines, Jordan Tourism Board and the Kingdom’s Ministry of Tourism and Antiquities welcomed a 20-strong delegation from Vatican and Italy. As Nidal Qatamin, tourism and antiquities minister, Jordan, noted, Christian pilgrims are now given the opportunity to walk the trail of Christ and his apostles and explore the religious and historical sites of the country. According to Qatamin, the tour operators’ visit also sends a message to the local Christian community that these sites are important for their religion. The Jordanian hosts and their guests pledged to continue their close collaboration particularly in the field of religious tourism.
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WEEKLY NEWS Inaugural World Conference on Tourism and Culture now. . k u o y t Did righ e usW
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Priceline and Expedia Dominate Global OTAs
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he first World Conference on Tourism and Culture, organised by the World Tourism Organization (UNWTO) and UNESCO, brought together ministers of tourism and culture from around the world, as well as experts and stakeholders from related sectors in an effort to explore new models of partnership. The conference provided a global platform for policymakers, experts and practitioners in tourism and culture to meet and identify key challenges, as well as opportunities for stronger cooperation between these highly interlinked areas. Over the course of two days, participants explored different roles and mandates on five key topics; governance and partnership models, cultural preservation, living cultures and creative industries, cultural routes, and urban regeneration through cultural tourism.
espite the rapid growth of online travel agencies (OTA) globally, Priceline and Expedia, considered the two largest, outpace the market by large according to Phocuswright. Combined gross bookings of the two platforms surged from 38 percent of global OTA sales in 2011 to 47 percent in 2013 and the continued development of Priceline's Booking. com and Expedia's assumption of the Travelocity volume in 2014 point to future growth. Phocuswright highlighted that markets like Latin America, India, Russia and Asia have smaller but strong, independent OTAs, with local expertise and first-mover advantage, but Booking.com is proving to be especially adept at leveraging its scale and marketing expertise. Also, TripAdvisor and Airbnb are players to look out for in the future.
14 FEBRUARY 2015
WEEKLY NEWS Travellers Can Promote Sustainable Tourism
Taking Advantage of Business Opportunities
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owards sustainable consumption and production in the tourism sector was the theme of the sixth edition of FiturGreen that focussed on the role of travellers in promoting sustainable tourism and driving change and innovation throughout the tourism value chain. Success stories, initiatives, projects and experiences from around the world served as examples of how to implement the three pillars of sustainable tourism, namely corporate social, environmental and economic. FiturGreen was held on the sidelines of FITUR in Spain and gathered together representatives of the governments of Germany and Morocco, international organisations, as well as private sector leaders.
14 FEBRUARY 2015
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ravel companies are not fully capitalising on the business opportunities presented by social media platforms, according to the Digital Channels in Travel report released by Facebook and Deloitte Global. The analysis asserts that travel companies must fully integrate digital channels into their overall business strategies in order to better engage with consumers. The report’s findings are based on Deloitte Global’s review of data from a Facebook-commissioned global survey of 10,500 people who use social media. Adam Weissenberg, sector leader, travel, hospitality and leisure, Deloitte Global, said, “Travel companies that are not taking advantage of the business opportunities presented by digital platforms […]. With the right approach, digital can transform a travel company’s marketing efforts […].”
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WEEKLY NEWS ACCOMMODATION
CARLSON REZIDOR EXPANDS IN DUBAI AND SAUDI ARABIA Carlson Rezidor Hotel Group is further growing its Middle Eastern portfolio with two new properties.
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hose are the 147-room Park Inn by Radisson Dubai Motor City, due for an early 2017 opening, and the 452-key Radisson Blu Hotel & Residence, Jeddah Gate, set to launch in 2018. As for facilities, the former will be adjacent to a shopping mall and the autodrome, while the latter will have three swimming pools. Wolfgang Neumann, president, Carlson Rezidor Hotel Group, commented, “Both Saudi Arabia and the UAE are focus regions for us.”
Ramada Ajman Promotes Sports
Marriott Executive Apartments Dubai Creek
Grand Millennium Dubai to Exhibit at ITB Berlin
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Grand Millennium Dubai
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s part of its resolution to encourage a healthy and active lifestyle and help beat vitamin D deficiency, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman started organising a series of physical fitness and sports activities for their associates. The management and staff of both hotels can participate in the activities every morning. They can choose from physical fitness exercises and various sports like table tennis, badminton, cricket and beach volleyball. Activities are taking place at the hotels’ parking area and the private beach.
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urther attracting the European travel market, Grand Millennium Dubai will participate in this year’s ITB Berlin as part of the Dubai stand in the UAE pavilion. “According to ITB World Travel Trends Report, the European market continues to expand, with a three percent rise in overseas trips in 2013 and five percent during the first eight months of 2014,” said Shadi Karameh, director of sales, Grand Millennium Dubai. “Europe is by far the largest market worldwide in volume, long-haul travel from the continent is up, city breaks are becoming more popular and winter sun is also growing in popularity, all of which represent good opportunities for us at Grand Millennium Dubai,” he added.
14 FEBRUARY 2015
WEEKLY NEWS ACCOMMODATION
Hilton Abu Dhabi Reveals Beach Reclamation Eco-project
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ilton Abu Dhabi announced the completion of its AED8 million (USD2.18 million) eco-friendly beach reclamation project, which has extended the hotel’s Hiltonia Beach Club beachfront on the Abu Dhabi Corniche from 2,000m2 to 11,000m2. Now in place, a sea wall allows waves to break offshore to protect the beachfront from erosion. With this step, algy is likely to grow first, which will then attract crabs, shrimps and fish overtime. Daniel Chamberlain, director of sports and leisure, Hiltonia Beach Club, Hilton Abu Dhabi, said, “We have taken major steps to ensure that this exciting beach extension project protects and preserves our marine environment, while also enhancing guests’ experience.”
Hilton Abu Dhabi
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SCTA Finances Five-star Hotel
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upported by Saudi Commission for Tourism & Antiquities (SCTA), an investor in Al Qassim has recently secured a loan to establish a five-star hotel after receiving half of the total cost of the project, which is SAR75 million (USD20 million). The investor had requested SCTA’s support to facilitate the procedure of obtaining a loan from the Ministry of Finance and the authority examined the request, made a field visit to the location and evaluated the feasibility study, in order to be able to finance the development. Cooperation programmes between SCTA and the Saudi Credit and Saving Bank are considered a staging ground for financing tourism investments in line with the resolution of the cabinet, regarding the development of national tourism.
Al Qassim
IHG Shows Devotion to Jordan
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nterContinental Hotels Group (IHG) and Social Security Investment Fund renewed their contract to manage Crowne Plaza Amman and Crowne Plaza Resort Petra. Pascal Gauvin, chief operating officer, India, Middle East and Africa, IHG, said, “We are happy to pool all the experiences we gained from all over the world and place it in the hands of the hotel industry in Jordan, specifically for hotels that are owned by the Jordanian citizens via the Social Security Investment Fund.” He also added that the properties have been schools, from which excellent talents and competencies have graduated and are currently working as local and regional hotel managers.
Representatives of the two entities seal the deal
14 FEBRUARY 2015
ACCOMMODATION WEEKLY NEWS Burj Al Arab Reveals Its New Rolls-Royces Series
Starwood Tackles Child Obesity in Abu Dhabi
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14 FEBRUARY 2015
s part of its 15th anniversary celebrations, Burj Al Arab has added four Rolls-Royce Phantom Series II to its fleet, further enhancing its guest arrival and departure experience. Promising to offer the ultimate in luxury and comfort, the hotel’s new white vehicles boast the signature golden logo embroidered into the leather seats, handcrafted into the veneer and imprinted on the handpainted coach line. “Burj Al Arab offers its guests the pinnacle of luxury, and the Rolls-Royce Phantom is a fitting expression of this promise,” commented Anthony McHale, general manager, Burj Al Arab.
tarwood Hotels & Resorts Worldwide has partnered with the UK’s Royal Academy of Culinary Arts to bring the Chefs Adopt a School programme to Abu Dhabi. The initiative tackles childhood obesity by giving children a hands-on approach to food education and teaching them healthy eating and practical skills. “Having industry professionals volunteer their time by passing on knowledge to school children, is what makes Adopt a School so successful,” commented Sara Jayne Stanes, CEO, Royal Academy of Culinary Arts. The hotel company΄s properties in Abu Dhabi will be training selected chefs on how to deliver the programme to children. Justin Galea, director of food and beverage, Le Royal Méridien Abu Dhabi, is currently authorised to conduct the courses.
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WEEKLY NEWS AIR
Qatar Airways Increases Singapore Operations As part of its global expansion drive, Qatar Airways is to introduce a third daily frequency on the Doha – Singapore route, effective from June 1.
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o cater to the increased demand, the airline will gradually start deploying its new Airbus A350 XWB aircraft on all flights to the city state. “Qatar Airways is proud to be the first airline in the world to introduce the next generation A350 XWB aircraft to Asia, redefining the travel experience of our passengers,” said Akbar Al Baker, group CEO, Qatar Airways.
flynas Takes Part in Jeddah Exhibition
Etihad’s New Dreamliner Takes to the Skies
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lynas participated in Jeddah International Travel and Tourism Exhibition (JTTX) which was held between February 4 – 6 in the Saudi city. “Our participation represents flynas’ commitment to supporting the development and growth of Saudi Arabia’s travel sector,” said Wael Al-Sarhan, director of marketing and communication, NAS Holding, parent company of flynas. He added that through JTTX the carrier aims to strengthen its presence in the Mecca province, especially in Jeddah, and contribute to the exhibition and conference market as one of the important sectors of the Saudi economy.
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tihad Airways recently introduced its first Boeing 787 Dreamliner into commercial service, with the inaugural route linking Abu Dhabi and Düsseldorf, Germany. James Hogan, president, Etihad Airways, commented, “The Boeing 787 is without doubt the most technologically advanced aircraft in its class. It will provide us with a clear reduction in operating costs and carbon emissions, at maximum reliability and efficiency.” He further noted that the dimensions and unique features of the aircraft have allowed the airline to customise it with the most innovative and sophisticated cabins, providing guests with high levels of comfort. The aircraft features eight First Suites, 28 Business Studios and 199 Economy Smart Seats.
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14 FEBRUARY 2015
AIR WEEKLY NEWS
SAUDIA Expands to Northern Cities
First Female Emirati Airport Manager at Etihad
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s part of its strategic plan to boost operations within the Kingdom, Saudi Arabian Airlines (SAUDIA) is stepping up its services to the northern cities of Al-Jouf, Arar and Rafha. “We have a plan to increase the number of flights and seats from Riyadh to the northern region, beginning from May,” revealed Abdullah Al-Ajhar, executive vice president, public relations, SAUDIA, disclosing that in order to accommodate more passengers, larger aircraft will be deployed on the routes. Using an Airbus A320, SAUDIA will offer a total of 42 weekly flights to Al-Jouf, the Riyadh – Arar route will be served 30 times per week, while Rafha will be connected to the capital with 22 weekly services.
14 FEBRUARY 2015
tihad Airways has appointed the first Emirati female airport manager in Japan. Based in Nagoya, Fatima Al Kharousi will be responsible for overseeing the airline’s operations at Chūbu Centrair International Airport and the five-weekly service between Abu Dhabi and Nagoya. Ray Gammell, chief people and performance officer, Etihad Airways, said, “We especially value the contributions that Emirati women make to our business […]. We are particularly proud of Fatima whose hard work and dedication has led her to be entrusted with the critical role of airport manager in one of Japan’s busiest airports.” Al Kharousi joined Etihad Airways in 2009 and has built up her experience of airport operations at a number of outstations across the airline’s global network.
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WEEKLY NEWS INTERNATIONAL Hilton Worldwid: Continued Upward Path in 2014
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ilton Worldwide continued to expand its global network in 2014, now boasting a large number of rooms in supply, under construction and in the development pipeline. The company has 12 distinct brands at 4,300 properties that drive a global RevPAR index premium of 15 percent. They comprise more than 715,000 rooms and serve over 139 million guests annually. Hilton Worldwide΄s number of rooms under construction globally makes up 18.7 percent of the industry΄s total rooms under construction. The company΄s pipeline increased by 35,000 units in 2014 covering more than 1,350 hotels and nearly 230,000 rooms in 79 countries and territories.
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Moxy Hotels Introduced across the US
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arriott International has announced the introduction of Moxy Hotels to the US. The new contemporary brand is entering the market in a bold way, with eight identified projects slated to launch in 2016 across major metropolitan locations, including New York City, New Orleans and Chicago. The brand, which was first introduced in Europe, was launched in September 2014, in Milan and more hotels are set to also open across Europe over the next two years. Moxy Hotels is the latest addition in the growing luxury and lifestyle brand portfolio of Marriott International, with each brand positioned to serve today’s savvy traveller by delivering high design and technology-forward experiences.
IHG Expands Washington, D.C. Portfolio
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nterContinental Hotels Group (IHG) and Carr City Centers, a privately held real estate acquisition and development company, are developing a new InterContinental Hotels & Resorts property in Washington, D.C. The 278-room hotel will be part of The Wharf, a world-class mixed-use waterfront development located on Washington Channel. Expected to open in the second quarter of 2017, the project will feature a signature restaurant, spa, rooftop pool and bar, meeting space and a sky view lounge. Joel Eisemann, chief development officer, the Americas, IHG, noted, “This new InterContinental hotel will add to and enhance the momentum of the brand’s growth in high profile international cities and resort destination.”
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RENDEZVOUS TRAVEL TRADE WEEKLY: Having recently joined Centro Capital Centre, what are your priorities going to be? AYMAN ASHOR: One of our main priorities is to ensure that Centro Capital Centre is positioned correctly in the market and that the sales and marketing strategy is well implemented to achieve the desired results in terms of business levels and expected financial performance, and also to ensure that we continually innovate to keep and improve our position.
Q & A with Ayman Ashor
GENERAL MANAGER, CENTRO CAPITAL CENTRE, ABU DHABI
TRAVEL TRADE WEEKLY: How would you describe the hotel’s clientele and how has it changed over the past few years? AYMAN ASHOR: The hotel witnesses a mixed source market and is not limited to specific countries. Every exhibition that takes place at Abu Dhabi National Exhibition Centre brings new spectators from different counties and our offerings and the type of room configuration accommodates and satisfies all tastes. Also looking at the individual traveller business, 14 FEBRUARY 2015
TRAVEL TRADE WEEKLY: What are the plans for the property for the coming months and what developments are in the pipeline? AYMAN ASHOR: November [2014] was fantastic looking at all the events that were taking place in the city like the Formula 1 race and the Abu Dhabi International Petroleum Exhibition and Conference, which is one of the major exhibitions at the Abu Dhabi National Exhibition Centre. The event has grown into an international exhibition with the number of visitors doubling this year, which had a direct effect on the demand for hotel rooms in the fourth
TRAVEL TRADE WEEKLY: Gaining a 20-year experience in Egypt and across Europe, you decided to settle in the UAE. How is the country’s hospitality different than those you have worked in before and how do you see it evolving? AYMAN ASHOR: In comparison with other countries, the UAE has had an impressively fast growth in the hospitality industry, and this is thanks to many factors that exist here and that I did not see in other countries. For example, Dubai is ranked seventh in terms of highest number of international overnight visitors, which remained ahead of other popular cities, like Barcelona, Rome, Hong Kong and Milan. Moreover, the UAE is already among the top five countries in the world for new hotel openings over the past five years. Also, it has the biggest pipeline of rooms under construction. Furthermore, Dubai’s successful bid to host the Expo 2020 is set to boost the industry and make it more competitive than ever, as we estimate that 25 million people are likely to visit the expo, of which 70 percent will come from outside the UAE.
we have a big reach to the European market, for they are very much used to budget hotels and favour them during their business trips. The GCC market and the Arab expats travelling for business are also a key source market for the hotel.
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THE UAE HAS HAD AN IMPRESSIVELY FAST GROWTH IN THE HOSPITALITY INDUSTRY BRINGING ALONG 20 YEARS OF EXPERIENCE, AYMAN ASHOR, GENERAL MANAGER, CENTRO CAPITAL CENTRE, ABU DHABI, JOINED THE PROPERTY AIMING TO ESTABLISH THE HOTEL IN ITS RANGE AND AREA. HERE, HE ANALYSES HIS PRIORITIES AND THE UAE HOSPITALITY’S OWN CHARACTERISTICS.
Centro Capital Centre, Abu Dhabi
quarter of the year. Formula 1 [Abu Dhabi Grand Prix] was another major event which gets better year-by-year and attracts more spectators, which increases the demand and this is reflected by the high average room rates (ARR) witnessed among all hotels in the city. Furthermore, we are looking to position Centro Capital Centre among the top three-star hotel names in this area specifically, and in Abu Dhabi in general, for we believe that in this short period of time, the Centro brand has distinguished itself from other three-star properties by offering refined finesse and functionality while maintaining the reasonable rates. Our strategy is to simply keep up with this tough market by keeping our rates competitive. Keeping our guests satisfied will also always be our major concern and focus and our long term strategy.
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WEEKLY NEWS INTERNATIONAL
Ascott’s Growth in China Gains Momentum
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Ramada Opens Second Location in Malaysia
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he Ascott Limited secured contracts to manage three properties with over 300 apartment units in Beijing and Hong Kong. The new projects will further reinforce the company’s position as the largest international serviced residence owner and operator in China, with over 12,900 apartment units in 72 properties across 23 cities. The Ascott Limited is deepening its presence in Beijing by launching the 208-unit Citadines Fangshan Beijing and the 70-key Changyang World Serviced Residence Beijing, both slated to open in 2018. The company also plans to open its fifth property in Hong Kong, the 92-unit Hotel Prayo Hong Kong in March.
Beijing
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First Andaz Hotel in Canada to Open in 2016
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yndham Hotel Group has expanded its Ramada brand in Malaysia with the opening of the 357-room Ramada Plaza Dua Sentral Kuala Lumpur, marking the brand’s second location in the country. The new property offers a range of dining options, 10 meeting rooms, an on-site spa, children’s pool, and a fully-equipped fitness centre with an infinity pool. The 33-storey hotel is an approximately 50-minute drive from Kuala Lumpur International Airport, and is ideally located just steps from the city’s shopping and entertainment centres and other attractions.
yatt has announced that an affiliate has entered into a management contract with Claridge Homes for an Andaz hotel in Ottawa, Canada. When the 200-room Andaz Ottawa Byward Market opens in mid-2016, it will become the first Andaz-branded hotel in Canada, as well as the city’s first property under Hyatt’s brand portfolio. David Tarr, senior vice president of development, the Americas, Hyatt, said, “Andaz Ottawa Byward Market will bring to life the brand’s mission of creating inspiring, indigenous experiences and immersing guests into the destination’s local culture.”
Ottawa
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AGENT CORNER
Agent’s Insight NAME:
Adam Jebrin
POSITION:
Managing director
COMPANY:
Alwaseilah Tours
LOCATION:
UK
WEBSITE:
www.alwaseilahtours.com
Who are you? I am Adam Jebrin, managing director of Alwaseilah Tours. We offer all-year-round trips to visit the holy sites of Iraq and enjoy top-class travel and accommodation including a personal tour guide to take care of all your requirements. Our clients can relax in comfort as they are taken on a journey through history. What is your favourite thing about working in the travel industry? To be able to offer my travel experience and expertise to my clients. When is the best time to visit Iraq? Any time between September and May. June, July and August are hot. Where would you like to travel to for your next holiday? For my next holiday I would like to travel to Canada. Why should people come to you for travel advice? I have been working in the travel industry for years; every customer I meet will become a friend. 14 FEBRUARY 2015
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TRAVEL TALK
The [...] growth in passenger numbers [...] strengthens Abu Dhabi’s position
H.E. ALI MAJED AL MANSOORI Chairman, Abu Dhabi Airports
“Abu Dhabi Airports is playing a fundamental role in supporting the drive by the emirate of Abu Dhabi to grow its global position as a key player in various dynamic industries, including aviation, both through offering excellent services for passengers, and by increasing capacity to meet the continuing growth in demand. The continuing growth in passenger numbers translates this ambition as it strengthens Abu Dhabi’s position as a growing global transportation hub.”
The biggest challenge was to create awareness and to introduce the new name
KARIM ZAKI General manager, Novotel, ibis and Adagio Fujairah
“We opened at the beginning of 2014 and the biggest challenge was to create awareness and to introduce the new name of Adagio aparthotel, the first to open in the Middle East region, as well ibis as a budget hotel brand. [...] We will keep promoting Fujairah as a destination and will focus on the MICE market; weddings, international events and exhibitions and local conferences.”
Such awards stand as recognitions
STEPHAN KAPEK General manager, Traders Hotel, Dubai
“We are very honoured and privileged to be once again recognised in a global platform such as TripAdvisor. The Travelers’ Choice Award [in the bargain category] is the fifth award received from TripAdvisor in addition to the Certificate of Excellence recognitions we have achieved every year between 2011 and 2014. Such awards stand as recognitions of our hotel facilities and amenities and a testament to the dedication and hard work of the team who tirelessly provide each and every guest with quality experience and exceptional service from the heart.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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TRAVEL CHANNELS
Emirati Youth to Stand as Festival Ambassadors More than 250 university students from across Abu Dhabi have been selected to act as Qasr Al Hosn Festival ambassadors during this year’s edition of the annual event, which is being held from February 11 – 21.
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he Ambassadors Programme will see the students interact with visitors to help narrate the emirate’s rich culture and history across the various festival touch points. The event will celebrate the UAE’s tangible and intangible heritage through a rich and diverse programme featuring guided tours of the fort, inspiring activities, live performances and more. As part of their preparation for becoming ambassadors, the students received extensive training from cultural experts and festival organisers.
Traditional handiwork during the festival
Boeing Introduces Qatari Students to Aviation
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atar Academy Al-Khor recently hosted members of the Museum of Flight from Seattle, US, under the initiative of Boeing. The team presented a slew of educational activities to students in grades four through eight, with sessions in robotics and the history of flight. According to Qatar Academy Al-Khor, the school was the only one in the country to enjoy this opportunity.
Wego: How Countries Lure Chinese Visitors
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s the Chinese New Year approaches, travel search site, Wego, reflects on the efforts of global tourism entities to attract Chinese travellers to their countries. China’s outbound tourist numbers are estimated to exceed 100 million this year and with an overall spending of USD140 billion in 2014, inbound destination marketers around the world are now competing for the attention of these travellers. “[In 2014] a number of countries announced a lifting of complex visa regulations which results in their destinations becoming a great deal more attractive to the Chinese traveller,” said James Huang, market development manager, North Asia, Wego.
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WHO’S MOVED
NIZAR EL EZZ
HELEN VAN WENGEN
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Nizar El Ezz continues as the new director of sales and marketing at Park Inn by Radisson, Al Khobar. El Ezz brings 14 years of experience to the role. After graduating from Southeastern University with a degree in business science, he joined Marriott International’s sales office in Abu Dhabi. He then moved to Rotana as an area sales manager before becoming a regional sales manager in Kuwait for Mövenpick Hotels & Resorts. El Ezz then returned to Marriott International and he later also worked at Al Jahra Copthorne Hotel & Resort. In his new position, he will be in charge of all aspects of sales and he will also work on marketing budgets and business plans to maximise the hotel΄s revenue.
Helen van Wengen has been appointed director of sales and marketing at InterContinental Jordan. Van Wengen brings with her more than 20 years of experience to the role, having previously worked in the UK, Western Europe, Middle East, Vietnam as well as Jordan. Her expertise spans across various fields and industries such as hospitality, aviation and cosmetics. In her capacity, she will set new objectives and create effective strategies and tactics in order to ensure continued success and the achievement of the overall goals of the sales and marketing team. No stranger to InterContinental Hotels Group, throughout the years van Wengen has already worked on various projects across many locations and properties.
JAN IFCIC
ELIE YOUNES
Jan Ifcic has assumed the position of area general manager at InterContinental Regency Bahrain. Over the past 22 years, Ifcic has gained a wealth of industry knowledge in the luxury hotel segment. He relocates to Bahrain from Jordan where he served as InterContinental Jordan’s general manager. He is a graduate of Thames Valley College in London and has gone through InterContinental Hotel Group (IHG)’s senior leadership programme. Ifcic has also received the IHG President Europe Middle East Africa Special Award for exceptional leadership in 2008. Michael Koth, outgoing regional general manager, will continue as director of operations for the Levant region as general manager of InterContinental Jordan.
Elie Younes has been promoted to executive vice president and chief development officer at The Rezidor Hotel Group. Younes, who served as the company’s senior vice president and head of group development since 2012, is now in charge of the group’s growth strategy across Europe, the Middle East and Africa (EMEA). Younes began his career in managerial roles in Lebanon before joining HVS International in London. He then continued with Starwood Hotels & Resorts Worldwide as director, and later senior director of acquisitions and development for EMEA. Between 2009 and 2010 he worked as Hilton Worldwide’s vice president of development for the Middle East before moving on to The Rezidor Hotel Group’s regional office in Dubai.
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PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Mother and son, Sue Abdul and Karim Hollosi have both served as Emirates cabin crew, two decades apart
Dubai’s traditional souk shopping experience attracts tourists and residents during Dubai Shopping Festival
Custom designed burger cake at The Ritz-Carlton Abu Dhabi, Grand Canal
Guests at the ladies-only gala dinner reception hosted by Qatar Airways’ frequent flyer programme, Privilege Club
Abu Dhabi's Midfield Terminal Building taking shape
Dusit Thani Duba΄s team welcomed general manager, Prateek Kumar after he collected the General Manager of the Year award at Dusit International's annual conference
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NEWS & EVENTS Best of the MICE World Heads to Dubai
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EVENTS INDIA TRAVEL MART
he third edition of the annual MICE Arabia Congress, running between February 22 – 23, is set to bring together leading corporate organisations, and travel and hospitality providers, to explore business opportunities. “What sets this congress apart is its focus on providing a balanced offering in terms of addressing the crucial matters in the MICE industry, while still maintaining a prime focus on the business meetings and networking opportunities,” asserted Sidh N C, director of projects, QnA International, the organiser of MICE Arabia Congress.
Ahmedabad, India February 21 – 23 www.itmtravelmart.com Organised across many Indian cities throughout the year, it showcases travel, hospitality, leisure and related industries.
Creating Opportunities for Africa
ITB BERLIN
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he Tourism Investment and Business Forum for Africa (INVESTOUR) was held alongside FITUR in Spain. It brought together a record number of African tourism projects, potential investors and business partners, presenting ustainable tourism opportunities in the region. Debates during INVESTOUR focussed on investment in human capital and the impact of Africa’s image on foreign direct investment in the tourism sector. A total of 22 ministers of tourism from Africa and the Middle East, participated in the event.
MICE ARABIA CONGRESS February 22 – 23 www.mice-arabia.com With a portfolio that boasts off leading luxury and MICE travel agencies, the event is a platform for global solution providers.
Berlin, Germany March 04 – 08 www.itb-berlin.de A leading trade fair for the global travel industry as in 2014 some 10,140 companies from 189 countries exhibited their products.
GUANGZHOU INTERNATIONAL TRAVEL FAIR Guangzhou, China March 06 – 08 www.gitf.com.cn The fair has received wide attention from the tourism industry since its first session, 22 years ago.
INTERNATIONAL LUXURY TRAVEL MARKET JAPAN Kyoto, Japan March 16 – 18 www.iltm.com/japan A specialist invitation-only event, where Japan’s travel agents and advisors meet the world’s most spectacular travel experiences.
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05 JULY 2014
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