Travel Trade Weekly Issue 271 by Travel Trade Publications

AGENTS!... ...A new hotel booking system has arrived!

17 JANUARY 2015

ISSUE 271

EMAAR RESTRUCTURES TO BOOST GROWTH EMAAR HOSPITALITY GROUP HAS LAUNCHED MANZIL DOWNTOWN DUBAI WHICH CELEBRATES THE WARMTH OF ARABIAN HOSPITALITY IN A CULTURALLY STIMULATING, TECH-SAVVY SETTING.

07 AIR ARABIA JORDAN ANNOUNCED

16 IN THIS ISSUE MARKET UPDATE MALLS HOTEL PERFORMANCE ACCOMMODATION AIR RENDEZVOUS INTERNATIONAL AGENT CORNER TRAVEL TALK TRAVEL CHANNELS WHO’S MOVED PHOTO ALBUM NEWS & EVENTS

02 03 04 09 13 17 18 19 20 21 22 23 24

MANZIL DOWNTOWN DUBAI UNVEILED

MARKET UPDATE TRAVEL TRADE PUBLICATIONS

MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel

dnata: Record Investments in 2014 In a bid to deepen its offerings in travel, cargo, ground handling and catering, dnata invested more than AED545 million (USD148.37 million) in 2014.

ASSISTANT EDITOR Maria Kazeli

n light of the growing air traffic in the UAE airspace, the service provider continued to improve its operations in Dubai and now handles more than 80,000 tonnes of cargo a month at Dubai World Central. dnata also played an integral role during Dubai International’s 80-day runway upgrade, serving more than 20.2 million passengers and handling 24.5 million bags and 45,000 flights between the hub and Al Maktoum International.

SENIOR JOURNALIST Rita Kasziba CONTRIBUTORS Dominique Christou Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel

JLL Aids Mövenpick Hotel Sale JLL Hotels & Hospitality has announced, on behalf of Kingdom Hotel Investments (KHI), the successful sale of Mövenpick Hotel & Apartments Bur Dubai.

EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

MENA EXCHANGE RATES As of

16/1/2015

Currencies shown in blue are fixed against the US Dollar

COUNTRY

CURRENCY 1USD=

Bahrain (BHD)

Dinar

0.37

Jordan (JOD)

Dinar

0.71

Oman (OMR)

Rial

0.39

Qatar (QAR)

Rial

3.64

Saudi Arabia (SAR) Riyal

3.75

UAE (AED)

Dirham

3.67

Algeria (DZD)

Dinar

88.28

Egypt (EGP)

Pound

7.14

Iran (IRR)

Rial

27,344.64

Iraq (IQD)

Dinar

1,146.67

Kuwait (KWD)

Dinar

0.29

Lebanon (LBP)

Pound

1,522.05

Libya (LYD)

Dinar

1.20

Morocco (MAD)

Dirham

9.36

Syria (SYP)

Pound

180.66

Tunisia (TND)

Dinar

1.91

Yemen (YER)

Rial

215.00

dnata services

Mövenpick Hotel & Apartments Bur Dubai

ollowing a comprehensive marketing campaign, the hotel was sold to a leading UAE-based investment group for a gross consideration of USD95 million. The property features 255 guestrooms and suites, 57 apartments, spacious public areas, a range of food and beverage outlets, as well as ample meeting and function space. Amr El Nady, vice president, JLL Hotels & Hospitality, said, “This is a landmark transaction in the UAE hotel investment market that was successfully completed and supported by the depth and breadth of JLL's global network.”

Improved Occupancy Levels in MEA The Middle East and Africa (MEA) region reported mixed performance results during November 2014, with average occupancy increasing 4.8 percent year-on-year to 67.4 percent, average daily rate (ADR) dropping 2.4 percent to USD174.28 and RevPAR rising 2.3 percent to USD117.40.

s Elizabeth Winkle, managing director, STR Global, pinpointed, year-to-date occupancy improved in the Middle East, however, rates remained flat as new supply put pressure on performance. “Northern Africa saw a double-digit increase in occupancy, with a marginal increase in rate, primarily driven by performance recovery in Egypt,” added Winkle. Besides Cairo, Beirut also witnessed signs of recovery with double-digit occupancy and RevPAR growth. 17 JANUARY 2015

MALLS WEEKLY NEWS Yas Mall Makes Waves in Year One

n just over a month since its opening, Yas Mall is firmly positioned on Abu Dhabi’s tourist map, with its management hoping to attract over 20 million visitors in its first year of operation. Talal Al Dhiyebi, executive director, asset management, Aldar, owners of the development, commented, “It is with immense pride that we see Yas Mall operating successfully today, transforming the Abu Dhabi retail landscape and putting the capital firmly on the international retail map. Retail remains an important growth sector in the UAE and particularly Abu Dhabi.”

17 JANUARY 2015

Record Number of Visitors at Bawadi Mall

l Ain’s Bawadi Mall attracted some 10.32 million visitors in 2014, recording the highest footfall since its opening in 2009. As Bassam Saleh, marketing manager, Bawadi Mall, explained, the centre organised a series of entertainment, shopping and educational activities throughout the year, significantly contributing to the success. “The growing numbers are a reflection of the boom in the tourism industry in Al Ain city whose footprint on the region's tourism map is getting bigger,” added Saleh. One of the most successful campaigns of Bawadi Mall proved to be the 47-daylong Win Daily competition that attracted the participation of 400 outlets and over 1.3 million visitors.

Family Entertainment Centre at Mall of Qatar

all of Qatar is to feature a multifaceted family entertainment centre with a wide range of new concepts. The mall, slated for opening at the end of the year, will house a 19-screen cinema with over 3,000 seats and will also be home to the largest IMAX screen in the world. The first-ever Angry Birds Activity Park will also open in Qatar’s latest attraction, along with Juniverse, a role-playing experience set in the future. Virtuosity will provide a variety of virtual experiences and puzzle rooms. The centre of the eight-storey entertainment area, however, will be a fully hydraulic and rotating stage for live performances.

WEEKLY NEWS HOTEL PERFORMANCE Performance Levels Grow in Sharm El Sheikh

According to the November 2014 HotStats survey of four- and five-star hotels by TRI Consulting, Dubai hoteliers felt the impact of the deterioration of political and economic conditions in Russia, and as Peter Goddard, managing director, TRI Consulting, suggested, the declining rouble and higher rates in the emirate diverted some traffic to Sharm El Sheikh and Istanbul, which offer a better value proposition.

Dubai Hotels Feel the Pressure

otels in Dubai have reported weakening performance trends, as RevPAR declined by 6.6 percent to USD340.06, compared to the same period in 2013. This was due to a softening of occupancies which retracted by 1.1 percentage points to 86.7 percent, but led largely by a decline in average room rates (ARR) of 5.5 percent to USD392.37. The drop in room revenues also caused a decline in total RevPAR. Profitability levels were under pressure as some key cost items such as payroll, sales and marketing inched higher for the period, causing gross operating profit per available room (GOPPAR) to contract. Aside the overall global situation which affects Dubai, Goddard supported that new supply entering the market has also made the sector more competitive.

harm El Sheikh properties reported encouraging performance levels, led by a 46.3 percent increase in ARR and a two percentage point surge in occupancies to 61.8 percent. As a consequence, RevPAR grew by 51.3 percent to USD29.51, pushing up total RevPAR to USD53.90. ‘‘Egyptian hotel markets have made a comeback this year with both Sharm El Sheikh and Cairo reporting strong growth in RevPAR levels for the calendar year up to November [2014],” underlined Goddard, adding that the seaside resort will be particularly attractive for key European source markets.

Doha Hotels See Growth in Demand

atari hotels in the capital benefitted from some of the strongest occupancy levels experienced in the past 24 months, as occupancies grew by 10.3 percentage points to 82.9 percent for the month under review. The rise in demand allowed hotels to utilise progressive rate strategies as ARR increased by 6.4 percent to USD230.59, resulting in RevPAR growing by 21.5 percent to USD191.05. The improvement in demand also translated to an increase in other revenue streams, such as food and beverage and conferencing revenues.

Beirut: On the Path to Recovery

rowth seen in corporate travel to Beirut, which is a key driver of the hotel demand to the city, led to the improvement in performance levels, Goddard emphasised. Hotels in Beirut continued to post strong recovery in business levels, as occupancies increased by 9.6 percentage points to 57.4 percent. The increase in occupancy levels led the 24.1 percent growth in RevPAR to USD75.71 which, along with other revenue streams such as conferencing, helped drive top line revenues. Leisure travel is yet to see substantial growth due to the ongoing crisis in Syria, added Goddard.

Jeddah Hotels Witness Mixed Results

eddah’s market progressed towards record performance levels as RevPAR grew by 5.2 percent to USD190.25, reporting a twoyear high for the Red Sea city. The surge in RevPAR was led by a strong growth in ARR, which outplayed a 4.4 percentage point drop in occupancy to 74.7 percent for the period. ‘‘Performance growth in Jeddah for November was led by aggressive rate strategies targeting leisure travellers, who have a strong preference for Jeddah for its gentle weather in winter and summer compared to the rest of the country,’’ commented Goddard.

17 JANUARY 2015

TECHNOLOGY WEEKLY NEWS HMH Highlights Technology as Key to Future Growth

Travelstart Egypt Unveils Flight Booking App

ospitality Management Holdings (HMH) has placed adoption and integration of digital technology as one of the company’s greatest priorities. Laurent Voivenel, CEO, HMH, explained, “It has never been more important than today to understand and weave digital technology into every aspect of our business. Therefore, we decided to develop our digital capability by strategically investing 90 percent of our CAPEX in 2014 in an all-round IT upgrade that has given us an enormous edge over our competitors while creating value for our owners, associates and guests.”

17 JANUARY 2015

Laurent Voivenel

ravelstart Egypt has introduced its new flight booking application for tech-savvy customers. Available free of charge for both Android and iOS systems, the new app enables users to search airline ticket prices, book and pay in real time. The launch comes at a time when mobile device and smartphone penetration is considered at its highest in Egypt with a report released by the National Telecom Regulatory Authority suggesting that mobile Internet penetration grew 47 percent in 2014, and the trend is set to continue. As Ahmed Saadeddine, country manager, Travelstart Egypt, noted, there is a paradigm shift in the way Egyptians are communicating and buying online.

WEEKLY NEWS

Oman Entices with New Travel Packages In a bid to attract more visitors during the upcoming tourist season, Oman’s Ministry of Tourism and Oman Air organised a promotional event at Conrad Dubai, promoting the Sultanate as a leading destination for short breaks.

he session included updates on Oman’s tourism infrastructure and the launch of attractive and cost-effective holiday packages, tailor-made for GCC visitors with luxury hotel stays and return flights. Over the years, the Sultanate has emerged as a top destination for GCC travellers, with arrivals from these nations up 17 percent in the first three quarters of 2014.

Salem Adi Al Mamari, director general, tourism promotion, Ministry of Tourism, Oman

Daousser Chennoufi

Marriott Executive Apartments Dubai Creek

UAE Architecture and Design Trends Revealed

raw Link Group recently revealed new design and architecture trends in the UAE’s hospitality sector, predicting it to grow to USD7.5 billion by 2016. Key trends highlighted include an increase in the development of outdoor projects and a focus on local and international styles. Also, hoteliers and investors are increasingly showing a preference towards a full interior design service, supply of products, fit-out and installation. “This year will see a demand for suppliers who can offer a package deal,” stressed Daousser Chennoufi, chairman, Draw Link Group. Finally, architects are increasingly expected to deliver a greater value for money, even in the emirate’s premium, luxury sector.

Nakheel Launches Office and Retail Space

akheel has begun leasing office, retail and dining spaces at Palm Jumeirah’s Golden Mile in Dubai as part of its rapidlyexpanding retail development portfolio. The Golden Mile, one of several new Nakheel retail projects on Palm Jumeirah, will have around 70 outlets including a supermarket, department store, cafés, restaurants, medical centre and gym. The first outlets are expected to open in April. The new retail centre will provide on-the-doorstep facilities for the 2,500 people living at Golden Mile and a new place to shop and dine for residents in other parts of The Palm and surrounding areas.

17 JANUARY 2015

WEEKLY NEWS Emaar Restructures to Boost Growth

o drive sustained value creation for its stakeholders and power the growth of the company, Emaar Properties has announced an overhaul in its organisational structure. Under the new scheme, the company will continue to develop prime real estate assets in its home market of Dubai and other high-growth international markets, as well as strengthen its competencies in shopping malls and retail, and hospitality and leisure. “Among the key strategic directions defined by the new organisational structure are our concerted efforts to strengthen project management in Dubai. A seasoned professional has been appointed to head Emaar’s project planning and programming department for developing appropriate project management programmes and ensuring the timely completion and on-schedule delivery of Emaar’s projects,” explained Mohamed Alabbar, chairman, Emaar Properties.

Dubai International to Become Busiest Airport

ubai International welcomed 5,565,509 passengers in November 2014, bringing the airport closer to the 70 million annual mark. Between January and November 2014, 63,977,063 travellers were handled by the hub, up 5.9 percent year-on-year, placing Dubai International on track to achieve a new record and, as Paul Griffiths, CEO, Dubai Airports, noted, confirm its position as the world’s busiest international airport. Regionally, Eastern Europe proved to be the fastest growing region in November 2014, followed by South America and Asia. On the other hand, traffic to Russia and the CIS dropped 18.2 percent compared to the same month in 2013. The busiest country destination remained India.

Region’s First Beach Stopover Promoted

n a bid to highlight the features of Sir Bani Yas Island, hailed as the region’s first beach stopover, Abu Dhabi Ports Company (ADPC) hosted the first-ever familiarisation tour for international cruise line representatives. The event allowed decision-makers to get a first hand experience of the beach, which will be developed expressly for cruise ships, and learn about the destination’s leisure offerings while the special needs of cruise lines and their passengers were also discussed. According to Noura Al Dhaheri, cruise terminal manager, ADPC, as the first-of-its-kind destination in the region, new stopover on Sir Bani Yas Island will add significantly to the capital’s cruise offerings.

17 JANUARY 2015

WEEKLY NEWS

Marriott Executive Apartments Dubai Creek

Saudi Arabia Joins FCm Travel Solutions

Saudi Arabia

Cm Travel Solutions has extended its network in the Gulf region with the signing of a new partner in Saudi Arabia, Attar Travel. Attar Travel is a major supplier of travel services to the GCC states and Saudi Arabia’s key local industries including oil, petrochemicals, resources, construction and agriculture. Ciarán Kelly, general manager, Middle East and Africa network, FCm, said the new partnership was critical to FCm's local service delivery and market share growth strategies for the Middle East. He further pointed out that Attar Travels’ combination of strong local connections and knowledge, along with FCm's multinational services will give a new level of support to our existing clients and FCm Saudi Arabia's clients.

KeyBS Names KBS Qatar Its Exclusive Franchisee

Ibrahim Darraz

eyBS has penned a deal with KBS Qatar under which the latter is the exclusive franchisee for KeyKIOSK and KeyPOS in Qatar, and is due to install 100 KeyKIOSK and 500 POS within the first year. Ibrahim Darraz, managing director, KeyBS, commented, “This agreement is in keeping with our expansion strategy in the GCC. Qatar is a very significant market for us and we are delighted to partner with KBS Qatar […].” He added that Qatar, like the rest of the GCC, is witnessing strong demand for automated and digital payment solutions, and according to industry research, in the next five years more than two-thirds of customers are like to be self-directed.

17 JANUARY 2015

ACCOMMODATION WEEKLY NEWS

MANZIL DOWNTOWN DUBAI UNVEILED

anaged by Vida Hotels and Resorts, the boutique hotel is designed to appeal to global urban travellers who want to discover a modern twist on Arab hospitality in a sophisticated and contemporary ambience. The 197-room property boasts various food and beverage outlets, a choice of leisure amenities, meeting rooms and plenty of breakout space. “Manzil Downtown Dubai stands apart across all touch-points, from design to décor and service standards, and will focus on engaging guests meaningfully and assuring them authentic must-return lifestyle experiences,” said Philippe Zuber, chief operating officer, Emaar Hospitality Group.

Manzil Downtown Dubai

Emaar Hospitality Group has launched Manzil Downtown Dubai which celebrates the warmth of Arabian hospitality in a culturally stimulating, tech-savvy setting.

Katara Portfolio Grows to 30 Hotels

atara Hospitality’s global network has grown to 30 hotels in operation or under development, two years ahead of schedule. The 30 property mark, which was initially planned to be achieved by 2016, was reached through acquisitions, investment and further developments, earning the company, as H.E. Sheikh Nawaf Bin Jassim Bin Jabor Al-Thani, chairman, Katara Hospitality, said, global recognition. “As we continue our journey of expansion in Qatar and internationally, Katara Hospitality is now focussing on its next strategic target of expanding its portfolio of iconic hotels to 60 properties by 2026,” revealed Al-Thani.

Sheraton Doha Resort & Convention Hotel

17 JANUARY 2015

WEEKLY NEWS ACCOMMODATION

.E. Sheikh Abdullah bin Nasser Al Thani, prime minister, Qatar, recently inaugurated the Banana Island Resort Doha by Anantara. The resort is the first of its kind, and is operated by Anantara Hotels, Resorts & Spas and developed by Al Rayyan Hospitality. Banana Island Resort Doha by Anantara is located on a Qatari crescent shape island in the Arabian Gulf, and is only a 20 minute journey by luxury ferry from Al Shyoukh Terminal, located in the city’s downtown area, or a 10 minute helicopter ride directly from the Hamad International Airport.

Banana Island Resort Doha

Qatar Welcomes Banana Island Resort Doha by Anantara

Marriott Executive Apartments Dubai Creek

Millennium Plaza Hotel Dubai’s team with the certifications

Millennium Plaza Hotel Dubai Earns Key Certifications

illennium Plaza Hotel Dubai received the ISO 14001:2004 for the implementation of the Environment Management System (EMS) and OHSAS 18001:2007 for developing the Occupational Health & Safety (OH&S) management system. As Daniel Mathew, general manager, Millennium Plaza Hotel Dubai, noted, the certifications confirm the management’s commitment towards continuous adherence to high standards of performance through sustainable environment and safety practices to create an eco-friendly and healthy setting for guests and employees. The EMS system process involves the implementation of various sustainable practices, including waste recycling, energy conservation and environment awareness, while the OH&S certificate will assist the hotel in managing and controlling health and safety risks and continually improving performance on these fields.

17 JANUARY 2015

ACCOMMODATION WEEKLY NEWS

Bahrain Marina to Feature Luxury Hotel

Dubai Investments to Build New Hotel

ART Rotana Amwaj Islands Unveiled

D Rendering of Bahrain Marina project

mlak has revealed details of its upcoming Bahrain Marina project which, among others, will also include a fivestar luxury hotel and serviced apartments, set for a 2019 completion. Construction work on the development is set to commence in the third quarter of the year, converting the existing Marina Club into a world-class facility and a national landmark. Spanning nearly 150,000m2, the mixed-use project will also comprise a shopping mall, fully-integrated family entertainment and educational centre, recreational waterfront space with dining and retail spaces, apartments, villas and a yacht club with the capacity of berthing 300 boats.

17 JANUARY 2015

ubai Investments plans to inject AED10 billion (USD2.7 billion) in real estate projects over the next five years and develop, among others, a 230-key hotel in Dubai Investment Park. As Khalid Bin Kalban, CEO, Dubai Investments, revealed, the projects include Mirdif Hills, a AED2.5 billion (USD680,000) project in Dubai that, besides the hotel, will also comprise 1,500 homes, shops and 18,580m2 of office space. According to Bin Kalban, the company may need bank or debt-market funding for an AED7 billion (USD1.9 billion) development in Dubai Investment Park. Spanning 120ha, the village will feature homes, ships, offices and hotels.

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ART Rotana Amwaj Islands

otana’s latest project in Bahrain, the 300room ART Rotana Amwaj Islands, has welcomed its first guests to its all-inspiring setting. Set amidst a group of man-made islands with panoramic views of the Gulf, the hotel boasts a unique blend of tradition and modernity and showcases a permanent collection of exclusive paintings. According to Joe Batshoun, general manager, ART Rotana Amwaj Islands, the property is set to transform Bahrain’s hotel industry and become a hotspot for both locals and tourists. “ART Rotana is ideally placed in one of the most popular, trendy waterfront locations on the island and has a unique offering,” added Batshoun.

WEEKLY NEWS ACCOMMODATION Jannah Hotels & Resorts to Open 30 Properties

National Geographic Unique Lodges of the World Unveiled

Burj Al Sarab by Jannah

annah Hotels & Resorts is planning a major expansion with 30 new properties expected to join its portfolio by 2020. First to be unveiled, the 318-key Burj Al Sarab by Jannah is set to welcome its first guests in the first quarter of the year. The project is poised to become one of the most luxurious hotels in Abu Dhabi according to Richard Haddad, vice president, operations, Jannah Hotels & Resorts, who expects strong business and high occupancy rates following the signing of contracts with partners in Europe and other countries. Haddad also disclosed plans to launch new hotels in the Dubai Marina area this year, adding that there are also negotiations to manage another property with the highest number of rooms in Dubai.

Omran Awards Construction Tender for Upcoming Crowne Plaza

O Kasbah Du Toubkal, Morocco

he National Geographic Society has launched National Geographic Unique Lodges of the World, a collection of boutique hotels worldwide with a demonstrated commitment to sustainability, authenticity and excellence. The initial collection includes 24 properties on six continents, all of which offer an outstanding guest experience while protecting cultural and natural heritage and respecting principles of sustainable tourism. Costas Christ, editor at large, National Geographic Traveler, enthused, “Travellers can feel confident when they stay in one of these lodges that they are helping to safeguard cultural and natural treasures in some of the world’s most incredible places.”

man Tourism Development Company (Omran) has chosen L&T Oman for the turnkey construction of the 300-room Crowne Plaza hotel at the Oman Convention and Exhibition Centre (OCEC). The four-star property will comprise a two-level basement parking area, a ground floor, mezzanine and six additional floors that will also house a ballroom, an executive lounge and two restaurants. The hotel has been designed to achieve a Gold rating accreditation under the Leadership in Energy and Environmental Design standard. Due for completion in late 2016, the OCEC project is expected to contribute OMR200 - 230 million (USD520 - 598 million) annually to the national GDP by 2030 and generate 15,000 - 30,000 direct and indirect jobs.

Crowne Plaza Oman Convention and Exhibition Centre, Muscat

17 JANUARY 2015

AIR WEEKLY NEWS

Oman Air Embarks on Efficiency Programme Shape and Size is the title of Oman Air’s new initiative which aims to achieve substantial cuts in the airline’s expenditure.

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argeting cost reductions across all activities undertaken by the carrier, the programme is set to bring the company to an operational break-even by the end of 2017 by delivering more than OMR100 million (USD259.77 million) in savings over the next years. As Paul Gregorowitsch, CEO, Oman Air, explained, the goal is to turn the airline into a more modern business-driven enterprise – one that does not rely solely on financial injections from the government. Gregorowitsch pinpointed that in 2014, Oman Air contributed almost OMR420 million (USD1.09 billion) to the Sultanate’s GDP.

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Amsterdam

Marriott Executive Apartments Dubai Creek

Qatar Airways to Serve Amsterdam

17 JANUARY 2015

atar Airways has revealed its first new destination of the year to the capital city of the Netherlands, Amsterdam, starting from June 16. Akbar Al Baker, group CEO, Qatar Airways, said, “Amsterdam has long been on our list of destinations to introduce to our network, and we are delighted to now be adding this dynamic European city to our route map.” The Doha – Amsterdam route will operate daily and is set to provide the convenience and flexibility for passengers to travel to the city for short leisure breaks or business meetings.

WEEKLY NEWS AIR

flynas: 60 percent Saudisation Achieved

lynas continues to play a leading role in the development of Saudi youth of both genders thanks to its trainings such as the Future Pilots Program. “NAS Group strongly believes in Saudi manpower and is totally committed to training and employing talented Saudi nationals,” reiterated Wael Al-Sarhan, director of marketing and communications, NAS Holding, adding that flynas has already achieved a Saudisation rate of 60 percent across different administrations and positions. Currently, Saudis represent 80 percent of the first officers’ team and the airline is also training locals as flight attendants, as well as aircraft engineers.

Emirates Increases A380 UK Operations

Germania to Fly to Tehran

tarting February 1, Emirates will replace one of its Boeing 777 aircraft on the Dubai – Manchester route with an Airbus A380, meaning that half of the airline’s 16 daily services to the UK will be operated by an A380. The second daily A380 will increase capacity from Manchester by 13 percent with more than 20 percent of this rise in the premium cabins. As Hubert Frach, divisional senior vice president, commercial operations, West, Emirates, noted, during the airline’s 25 years of operation out of Manchester, demand on the route has increased greatly and the introduction of the second daily A380 flight will help ensure world-class services on the route.

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erlin-based carrier, Germania is further expanding its global reach with the launch of scheduled services to Tehran. Starting February 22, the airline will offer twice weekly flights between Berlin Schönefeld Airport and the Iranian capital, on Wednesdays and Sundays. Germania also operates to Mashhad as well as other key business and leisure destinations in the region, including Beirut, Erbil, Sulaymaniyah, Sharm El Sheikh, Hurghada and Marsa Alam.

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17 JANUARY 2015

AIR WEEKLY NEWS Royal Air Maroc Receives New Boeing 787 Dreamliner

oeing and Royal Air Maroc recently welcomed the arrival of its debut 787 Dreamliner into Morocco. The airline is said to be the first carrier in the Mediterranean region to operate the 787. "Royal Air Maroc is a valued Boeing customer, and we are delighted to be able to celebrate with the airline as it opens a new chapter in its long and successful history with the operation of the 787. We look forward to strengthening our partnership with Royal Air Maroc as it expands its global long haul fleet,” said Van Rex Gallard, vice president, sales, Africa, Latin America and the Caribbean, Boeing Commercial Airplanes.

SAUDIA B777-300ER Flies to Manila

o meet the needs of growing passenger traffic between the two countries, Saudi Arabian Airlines (SAUDIA) will operate 11 weekly flights to the Philippine capital Manila from the Saudi cities of Jeddah, Riyadh and Dammam using the new Boeing B777300ER. The new aircraft is configured with 413 seats which includes 30 in business class. Business class passengers will also be able to enjoy audio and visual entertainment programmes on individual screens.

Manila

17 JANUARY 2015

Aerolíneas Argentinas Signs Deal with Etihad Airways

erolíneas Argentinas signed a codeshare agreement with Etihad Airways, valid as of February 1. The agreement permits Etihad Airways' passengers to reach Aerolíneas Argentinas' destinations in South America through the airline's hub in Buenos Aires. James Hogan, president, Etihad Airways, said, “The codeshare codes are a fundamental basis for the Etihad Airways strategy and this new commercial relationship with Aerolíneas Argentinas is a meaningful improvement for both airlines.” Furthermore, Mariano Recalde, president, Aerolíneas Argentinas, stressed, “These agreements are strategic because they permit Aerolíneas Argentinas to continue increasing the transported passengers each year. Those users that reach to the region from the United Arab Emirates shall continue their trips in planes operated by our flag airline.”

WEEKLY NEWS AIR Gulf Air Boosts Muscat Flights

Air Arabia Jordan Announced

ir Arabia confirmed that it will open a new international hub at Amman Queen Alia International Airport (QAIA) following the acquisition of a 49 percent stake in Petra Airlines. Moreover, the deal will lead to the creation of Air Arabia Jordan and is to reinforce the airline’s leadership in Levant’s aviation market. Operations of the newly established carrier, which will provide direct services across Europe, Middle East and North Africa from QAIA, are expected to commence in the first quarter of the year. Riad Khashman, chairman, Petra Airlines, said, “Air Arabia Jordan will also be an important contributor to the local economy through the creation of skilled jobs and by increasing the number of leisure and business travellers visiting Jordan.”

Air Arabia and Petra Airlines' officials launched the new carrier

Marriott Executive Apartments Dubai Creek

ulf Air is to increase direct services between Bahrain and Muscat with an additional four weekly flights, from 21 to 25, in response to growing demand. The additional flights will enhance connectivity for Oman-based travellers to the rest of the Gulf, Middle East, India and beyond via Bahrain, while facilitating same-day travel between the two countries with the new flight timings. Commenting on the enhanced flight schedule, Ahmed Janahi, acting chief commercial officer, Gulf Air, said, “We are pleased to announce the four additional frequencies between Bahrain and Muscat, further strengthening our position as one of the largest regional networks and reinforcing our commitment to our passengers by providing them with convenient schedules and enhanced connectivity.”

QAIA: Positive Year-to-date Figures

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ueen Alia International Airport (QAIA) welcomed 6,591,184 passengers between January and November 2014, marking a 9.4 percent rise over the corresponding period in 2013. At the same time, aircraft movements (ACM) jumped 4.9 percent to 67,686 ACM during the 11-month stretch. As Kjeld Binger, CEO, Airport International Group, noted, the positive year-todate figures are a clear indication of the Jordanian airport’s growing strength as a prime travel hub in the region. As for November 2014, due to the Eid Al Adha and Christmas holiday periods, passenger traffic for the month dropped 5.6 percent to 428,270, while ACM was down 2.4 percent to 5,125 ACM.

17 JANUARY 2015

RENDEZVOUS TRAVEL TRADE WEEKLY: Once fully opened, how will your property elevate Qatar’s existing accommodation portfolio? WISSAM SULEIMAN: Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island and is the first ultra-luxury hotel in one of Doha’s most sought-after locations. […] From the regal corridors and public spaces, the luxurious rooms and suites, to a selection of the finest restaurants and lounges, this hotel is set to become a benchmark for bespoke luxury in Doha. In terms of services and facilities, [it] has 281 opulent rooms, including 69 suites, two presidential suites and two royal suites. All the rooms provide the latest in technology, along with service from a private butler catering to our guests’ every need, 24 hours a day. Additionally, our new resort also features a secluded beach located in a private bay along with outdoor swimming pools, water sports facilities, a yachts jetty, tennis courts and plush gardens and patios, allowing guests to relax in the luxurious surroundings of the resort. Marsa Malaz Kempinski, The Pearl – Doha will also offer bespoke dining and entertainment options for all guests and visitors. Our guests can select from six different types of restaurants, two cafés, al fresco pool-side dining, a sophisticated bar and an unprecedented rooftop nightclub with large open-air terraces. Additionally, the tranquil Spa by Clarins will feature 23 treatment rooms, exclusive female areas, a health club, indoor pool, beauty salons, saunas and steam rooms [once it opens in the first quarter of the year]. TRAVEL TRADE WEEKLY: Which markets will be your priority? WISSAM SULEIMAN: From a market point of view, regional guests will make up a large quota, particularly from nearby Saudi Arabia. [...] However, as Qatar continues to grow as a worldclass destination, we envisage a longterm diversification of clientele. With QTA’s ambitious growth plans [and] the Qatar National Tourism Sector Strategy 2030, they have set out to reverse the current predominate business dominance of visitors to Qatar and flip the numbers, drawing more visitors in 2030 from the rest of the world than from the GCC alone (64 percent to 36 percent). 17 JANUARY 2015

Q & A with

Wissam Suleiman GENERAL MANAGER, MARSA MALAZ KEMPINSKI, THE PEARL – DOHA

TRAVEL TRADE WEEKLY: Why did you choose Qatar as a backdrop for such a distinct property? WISSAM SULEIMAN: Recent figures released by Ernst & Young show Qatar’s hotel occupancy rates are buoyant and the country is seeing substantial yearon-year increases – 46 percent in August 2013 [compared to] 61 percent in August 2014. This is a reflection of the growing importance of Qatar as a hub for across a broad spectrum of sectors from business, to cultural, health and wellness, sports, ecotourism, as well as educational tourism, too. It is an extremely exciting and vibrant market that is changing by the day. As well as a rapidly expanding tourism market, Kempinski has had a presence in Qatar since 2009 when Kempinski Residences & Suites, Doha opened in the West Bay district. As a residential property, we have been very keen to expand our portfolio for discerning guests looking for a more leisure based, luxurious holiday destination. TRAVEL TRADE WEEKLY: What can Qatar offer to leisure-seeking holidaymakers?

WISSAM SULEIMAN, GENERAL MANAGER, MARSA MALAZ KEMPINSKI, THE PEARL – DOHA, CASTS THE SPOTLIGHT ON NEWEST GEM ON THE QATARI CAPITAL'S EXPANDING SKYLINE, ELUCIDATING WHY THE RAPIDLY EVOLVING CITY WAS SELECTED AS A BACKDROP FOR SUCH A PALATIAL RESORT.

WISSAM SULEIMAN: [...] The Pearl’s new holiday resort makes the perfect start of any journey to discover Qatar’s unique culture and heritage combined with modern development. Our guests are offered a resort catering to all their needs, but for those looking to venture into Qatar, they can enjoy the ever expanding characteristics of Doha with its uniquely designed buildings, mosques, museums and shopping malls. There is a large variety of entertainment options available too, especially in the nearby Katara Cultural Village, watersports on the doorstep of our private bay, or outside of Doha among the golden sand dunes.

Marsa Malaz Kempinski, The Pearl - Doha

WEEKLY NEWS INTERNATIONAL

Swiss-Belhotel International Opens ska Co Ex

wiss-Belhotel International has opened its first convention and exhibition centre, ska Co Ex, in Pekanbaru Riau, Indonesia, an internationalstandard venue for meetings, incentives, conferences and exhibitions located in the heart of the city. The global hospitality management chain will manage the facility, featuring four ballrooms, which can accommodate up to 3,000 guests and five function rooms, which can cater to up to 200 guests. Gavin Faull, president, Swiss-Belhotel International, said, “Our management will ensure that there are consistent international standards of all operations and services […].”

New Holiday Inn Launched in Canada

Marriott Adds Second Property in Kochi

ollowing a USD5 million renovation, InterContinental Hotels Group (IHG) has unveiled the new 143-room Holiday Inn Hotel & Suites London in Ontario, Canada. The 10-floor property features an array of on-site amenities, including an indoor pool, a restaurant, 24-hour business centre and 93m2 of meeting space. As Heather Balsley, senior vice president, core brands and brand operations, Americas, IHG, explained, growing the Holiday Inn brand in key Canadian cities is pivotal to IHG’s development strategy in the country. “The comfort, convenience and friendliness that the brand is recognised for worldwide will be greatly welcomed by both international and domestic travellers to the area,” added Balsley.

arriott International announced the opening of Kochi Marriott Hotel, the company’s second property in the city. Rajeev Menon, area vice president, South Asia, Marriott International, said, “We believe the city of Kochi has tremendous potential for business and hospitality growth, making it an obvious choice for the Marriott Hotels brand. Kochi Marriott Hotel will set new standards in offering guests a dynamic hotel experience.” Kochi Marriott Hotel offers its guests 274 rooms which include 25 club suites, one vice presidential suite and one plush presidential suite. It boasts a ballroom, 720m2 of meeting space, a range of dining options and a wellness floor with a spa, fitness centre and a pool.

Per AQUMM Expands in Zanzibar

inor Hotel Group (MHG) has taken over the management of a boutique hotel in Zanzibar. Currently operating as Essque Zalu Zanzibar, the property will be transformed into a Per AQUMM resort by year-end. Featuring 40 suites and nine villas, the hotel is owned by Maisha, under majority shareholding of Omani property development and investment firm, Musstir. As Dillip Rajakarier, CEO, MHG, noted, the Thai company is already working with Musstir on an upcoming property in Salalah, under the Anantara brand. “We have stated that our goal is to add at least five properties to Per AQUUM’s portfolio within the next five years mirroring MHG’s current footprint, so this new management contract demonstrates that we are delivering on our promise,” added Rajakarier.

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AGENT CORNER

Agent’s Insight NAME:

Samir Tabbah

POSITION:

Group CEO

COMPANY:

Desert Gate Tourism

LOCATION:

Dubai, UAE

WEBSITE:

www.dubaidesertgate.com

Travco Group and Alfastar Sign Agreement

Hamed El Chiaty

Who are you? I am the CEO of Desert Gate Tourism, a destination management company in the UAE and Oman. Desert Gate is a full service premium experience provider with the ability and expertise to deliver wonderful lifelong memories. What is your favourite thing about working in the travel industry? The thing I love the most about my work is the people. [...] When it comes to travel and tourism, the whole world speaks one language: authenticity and exploration. When is the best time to visit Dubai? Depends on what you would like to experience. It is a desert, beach, family place, city and lifestyle haven rolled into one […]. It is a city that answers to all wishes and never disappoints its visitors. Where would you like to travel for your next holiday? Sometimes my utmost joy is to disappear in one of those charming desert resorts, where the whole urban life seems like a mirage. At other times, I want to be in the most vigorous and upbeat city, watching fireworks and crazy celebrations. Why should people come to you for travel advice? Being a traveller myself and someone who enjoys the simple yet authentic moments [...], I also strive for convenience and luxury. That being said, I [gathered] a team of dedicated tourism professionals who are experts in what they do and are very committed to delivering ‘beyond expectations’ experiences. 17 JANUARY 2015

ravco Group has signed an agreement with Polandbased tour operator, Alfastar, to acquire a 30 percent stake in the company. Alfastar is a mid-sized Polish tour operator specialising mainly in Egypt, but covers other countries as well. Hamed El Chiaty, chairman, Travco Group International, said, “This marks a steppingstone for expanding our business in the Eastern European source market, thereby enhancing tourism arrivals from Poland to Egypt. We strongly believe in a very positive future and together we will work on increasing Alfastar’s capture of the outbound travel market as we restore confidence to the Egyptian market.”

TRAVEL TALK

I would like to thank the entire hotel team

OLIVIER MASSON Regional vice president and general manager, Four Seasons Hotel Cairo at Nile Plaza

“It is with every individual’s contribution that we are able to stand here [to accept the fist-ever Isadore Sharp Award of Excellence] as a strong and devoted team that is not only a leader in guest and employee satisfaction, but also a team that never fails to demonstrate a passion for service, risk-taking, innovation, authenticity and collaboration. I would like to sincerely congratulate and thank the entire hotel team for your persistence and determination in not only meeting, but exceeding all quantitative measures of success under extraordinary circumstances.”

This award gives our guests trust in us

AURELIO GIRAUDO General manager, The Regency Kuwait

We are honoured to receive the distinction from World Luxury Hotel Awards

DAOUSSER CHENNOUFI Concept creator, HUES Hotels & Resorts

“We are honoured to receive the [UAE’s best luxury boutique hotel] distinction from World Luxury Hotel Awards. We are grateful to our talented staff, whose passion and commitment to excellence enables us to expand on Hues legacy of luxury and hospitality.”

“We are very proud of receiving the prestigious [Best Luxury Business Hotel] international award [at the World Luxury Hotel Awards] amongst the many hotels of Kuwait. This award gives our corporate guests the ultimate trust in us to provide them with all their requests while being surrounded by an atmosphere of exquisite luxury. […] 2014 was a very important year for us at The Regency, as it was full of awards that portray the excellence of our adoption of international service standards which are delivered to our guests in style.”

Ramada Ajman started with a vision, which was translated into actions

IFTIKHAR HAMDANI General manager, Ramada Hotel & Suites Ajman

“We are very honoured to receive another recognition [the Alleem Excellence Award] for the hotel’s green efforts. We shall continue with our ecofriendly practices to encourage other organisations, especially in the hospitality field, to take part in projects toward a sustainable future. Ramada Ajman started with a vision, which was translated into actions and positive results because of the dedication and hard work of the entire team in the property.”

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel

17 JANUARY 2015

TRAVEL CHANNELS

UNWTO Promotes City Tourism The World Tourism Organization (UNWTO), the European Cities Marketing (ECM) and MODUL University Vienna have joined forces to promote the sustainable development of city tourism as a driver of economic growth.

he three partners will each provide expertise to the common goal, which is key to improving planning and decision making by both private and public tourism stakeholders in cities worldwide. The initiative will build on essential research, insights and tools to benchmark city performance developed by ECM, as well as on TourMIS, a platform for tourism associations to exchange data on overnight stays, hotel capacities and occupancy rates.

Paris

Al Ain Zoo Delights Orphaned Children

Training Programme for Museum Owners

audi Commission for Tourism & Antiquities (SCTA) represented by the National Center for Tourism Human Resource Development, in collaboration with Antiquities and Museum Sector, recently conducted a training programme to qualify the owners of the private museums. The programme was to promote the skills of the owners of the private museums in many areas including museum showcasing techniques, visitor management and rules of popular heritage trading, besides focusing on restoration and maintenance, and reviewing investment opportunities for the owners of the private museums.

Dubai Property Joins Clean-up Cupboard Campaign

M Children at Al Ain Zoo

s part of its Ibtissama initiative, Al Ain Zoo treated a group of orphaned children to a fun day out. The facility’s Discovery and Learning Centre welcomed the kids with an array of educational and cultural activities, including a train tour around the zoo, giraffe feeding, reptile handling and participating in the bird show. The group also learnt about the animals and interact with the UAE’s native species. “Al Ain Zoo is an important part of the community in Al Ain and we encourage a culture of active participation in initiatives as part of our social responsibility strategy,” commented Muna Al Dhaheri, chief of conservation and education, Al Ain Zoo.

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illennium Plaza Hotel Dubai has partnered with the Emirates Red Crescent, a UAEbased charity that supports and assists indigent families across the UAE and globally, to show its support by making a donation to the Clean-up Cupboard Campaign. Colleagues at Millennium Plaza Hotel Dubai actively participated in the campaign by clearing their cupboards of unused clothes to donate to those in need. Daniel Mathew, general manager, Millennium Plaza Hotel Dubai, said, “[…] As a team, we want to make our modest contribution by providing this donation to the Emirates Red Crescent and showing our support in this great initiative.”

Daniel Mathew

WHO’S MOVED

GEORGES EL KHOURY

NICOLAS VILLEMIN

Georges El Khoury has taken over at Marriott Resort Salalah as the new director of sales. El Khoury, who holds a bachelor degree in hospitality management and tourism, started his career with a five-star hotel chain in Beirut. He joined Marriott International in 2006 as cluster sales manager for JW Marriott Hotel Kuwait City, and Courtyard by Marriott Kuwait City, where he was promoted to cluster director of sales in 2010. During his tenure with the two properties, he played a major role in the continued success of the properties and was also pivotal in the launch of Residence Inn Kuwait. Bringing his expertise to his new post, along with his energy and work ethics, El Khoury aims to promote the hotel as a yearround destination.

Nicolas Villemin has joined Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, Shangri-La Residences and Traders Hotel, Qaryat Al Beri, Abu Dhabi as director of sales and marketing. Having held various sales and marketing positions in the Middle East, France and Brazil, Villemin has 15 years of hospitality experience. Most recently, he worked as director of business development at a luxury resort in Dubai, following a six-year hospitality career in the Middle East. Villemin holds diplomas in business administration from the University of Maryland and hotel management from Hotel Institute Montreux in Switzerland. He is expected to help the properties achieve even greater results amid Abu Dhabi’s highly competitive market.

NAIRY HAGOPIAN

Nairy Hagopian has joined Dusit Thani Lake View Cairo as public relations manager. Having honed her communications skills in the hospitality industry for the past five years at Fairmont Towers, Heliopolis, Hagopian is set to become a major asset to Dusit Thani Lake View Cairo’s team. In her newly assumed role as public relations manager, Hagopian will play a key role in the successful implementation of the hotel’s ongoing public relations and marketing strategy.

Hagopian will be a major asset to the team

NASSER MOKHTAR

Nasser Mokhtar has assumed the position of regional director of sales for Egypt and the Levant at Hilton Worldwide. Mokhtar previously held a number of senior positions with the company ranging from director of business development to general manager roles at a number of properties in Egypt and the Seychelles. As regional director, Mokhtar will be working closely with his colleagues at Conrad Hotels & Resorts and Hilton Hotels & Resorts, as well as the corporate marketing and sales teams in the region in order to develop and implement the annual strategy. He will also be in charge of giving strategic consultation on performance, based on thorough research on the latest trends to meet targeted business objectives.

17 JANUARY 2015

PHOTO ALBUM

Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...

Little Superstars grab spotlight at Dubai Festival City

Park Regis Kris Kin Hotel, Dubai, in an attempt to promote eco-consciousness, arranged a programme at the Greenworks Nursery

Qatar Airways inaugurates A350 XWB into the fleet at Doha ceremony

17 JANUARY 2015

Burj Al Arab ringed in 2015 with a spectacular firework display

New Year's Eve Celebrations at Coral Beach Resort Sharjah

Visitors enjoying Dubai Shopping Festival

NEWS & EVENTS Destinia’s Dubai Campaign Bears Fruits

ince its launch in August 2014, Destinia. com and the Dubai Department of Tourism & Commerce Marketing (DTCM)’s destination campaign has reached more than seven million tourists around the globe. The initiative, which includes a microsite supported by an online marketing programme, has been rolled out in Europe and the MENA region to highlight Dubai as a year-round global destination. The campaign has already proven successful with Destinia.com recording a 138 percent year-on-year growth in sales between August and December 2014.

Souk Okaz: Model of Cultural Heritage Tourism

audi Commission for Tourism & Antiquities (SCTA) organised Souk Okaz Festival on January 15 in the Taif municipality, where it participated with a tent displaying a variety of tourism projects and national heritage programmes. H.R.H. Prince Sultan bin Salman bin Abdulaziz, president, SCTA underlined that Souk Okaz, in its current form and in its planned development, is an important model for cultural and heritage tourism which acquires a high rate of turnout internationally compared with other types of tourism.

World Islamic Travel Summit to Debut in UAE

bu Dhabi has been named host of the first ever World Islamic Travel Summit (WITS15), taking place from October 19 – 21 at Abu Dhabi National Exhibition Centre, which will encompass an exhibition plus a 1,000-delegate conference with keynote sessions, panel discussions, a ministerial debate and 150 presentations from 70 international speakers. “The Halal tourism market is booming with analysts saying it now represents 13 percent of the global market,” said Hosam Moustafa, events manager, WITS15.

EVENTS SAUDI RAIL EXHIBITION Riyadh, Saudi Arabia January 25 – 28 www.saudirail-expo.com Organised by Riyadh Exhibitions Company, the event showcases equipment, technologies and services from the biggest Saudi, regional and international industry players.

FITUR Madrid, Spain January 28 – February 1 www.ifema.es A global meeting point for tourism professionals for inbound and outbound Ibero-American markets.

ABU DHABI AIR EXPO Abu Dhabi, UAE February 8 – 10 www.abudhabiairexpo.com It brings together major players in general aviation, enabling a demanding clientele to discover the industry’s latest developments.

IBTM ARABIA Abu Dhabi, UAE February 10 – 12 www.ibtmarabia.com Formerly GIBTM, it brings a fresh new format with one-to-one meetings and an exclusive closed community experience.

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