24 JANUARY 2015
ISSUE 272
ZAYA NURAI ISLAND ARRIVES TO THE UAE CAPITAL TRAVEL MATRIX IS THE NEW ENTRANT IN DUBAI’S SCENE, ENGAGED PRIMARILY IN PROMOTING CRUISE HOLIDAYS TO MIDDLE EASTERN HOLIDAY-MAKERS WITH THE SUPPORT OF TRAVEL TRADE PARTNERS.
04 ROVE HOTELS TO LAUNCH 10 PROPERTIES BY 2020
09 IN THIS ISSUE MARKET UPDATE
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TECHNOLOGY
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ACCOMMODATION
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RENDEZVOUS
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AIR
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INTERNATIONAL
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AGENT CORNER
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TRAVEL TALK
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TRAVEL CHANNELS
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WHO’S MOVED
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PHOTO ALBUM
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NEWS & EVENTS
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DUBAI WELCOMES A NEW CRUISE SPECIALIST
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba
PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES
23/1/2015
Currencies shown in blue are fixed against the US Dollar
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The International Air Transport Association (IATA) announced global passenger traffic results for November 2014, showing a continuation of the healthy demand trend.
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CONTRIBUTORS Dominique Christou Ana Mladenovic
As of
Healthy Passenger Demand in November 2014
COUNTRY
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otal revenue passenger kilometres rose six percent year-on-year, while capacity expanded by 5.4 percent, leading to a 0.5 percentage point rise in load factor to 76.7 percent. Middle Eastern carriers had the strongest traffic boost at 11.7 percent, as November 2014 was the fourth consecutive month of double-digit year-onyear growth. African airlines were the only ones to see a decline in demand, with the month’s traffic falling 2.5 percent compared to the same period in 2013. “While lower oil prices should be positive for economic activity, softening business confidence is having a dampening effect on international travel,” commented Tony Tyler, director general, IATA.
TravelClick Aquires TVtrip TravelClick has purchased TVtrip, the provider of video creation and distribution services for hotels around the globe, headquartered in Paris.
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s video continues to increasingly influence online purchasing habits, leading hoteliers are embracing and utilising video content to their advantage to drive greater web traffic and conversion. By adding TVtrip’s offering into TravelClick’s suite of
solutions, we will rapidly expand TVtrip’s reach and make their video solutions accessible to the more than 38,000 hoteliers around the world that rely on us to build their websites, develop digital marketing strategies and utilise our central reservation system, iHotelier,” said Larry Kutscher, CEO, TravelClick.
flydubai Lists USD500 Million Sukuk flydubai celebrated the listing of a USD500 million inaugural Sukuk on NASDAQ Dubai. To mark the occasion, Ghaith Al Ghaith, CEO, flydubai, rang the marketopening bell.
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n 2009, flydubai set out to build a world-class, affordable airline that provided passengers a higher level of service and facilitated increased travel to and from the UAE for business, tourism and trade,” recalled Al Ghaith, noting that since then, the carrier has grown its operations to 1,400 weekly flights to 89 destinations, meaning increased financing needs. “This Sukuk enables us to further build upon our achievements,” he supported.
flydubai celebrates the listing
24 JANUARY 2015
TECHNOLOGY WEEKLY NEWS
HK Express Chooses Navitaire Hong Kong’s dedicated low-fare airline, HK Express has implemented Navitaire’s New Skies passenger reservation and SkyLedger revenue accounting services.
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he provider’s integrated systems are aimed to supply HK Express with a flexible platform to help differentiate its services and boost profitability through tailored up-sell and cross-sell opportunities. Luke Lovegrove, commercial director, HK Express, commented, “Adopting Navitaire’s industry-leading platform and complimentary solutions will enable us to continue to achieve our revenue-generation strategies, support expansion growth to 30 destinations [this year] and offer consistently affordable fares that make air travel accessible to more people.”
24 JANUARY 2015
Travelport Teams Up with Vistara
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ravelport and Vistara, India’s newest full-service carrier and a joint venture between Singapore Airlines and Tata Sons, announced a fresh distribution and merchandising agreement which will see the carrier distribute all of its fares and offerings through Travelport’s travel commerce platform. This means that Travelport-connected agents worldwide will have seamless access to search, compare and book Vistara fares and ancillary services through their existing desktop workflow, offering their customers more options for air travel within India. As part of this new agreement, Vistara has also signed up to participate in Travelport’s suite of airline merchandising solutions via its Travelport Merchandising Platform.
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WEEKLY NEWS
Zaya Nurai Island Arrives to the UAE Capital
Nestled in the turquoise waters of the Arabian Gulf, Zaya Nurai Island has opened its doors, inviting guests to a world of barefoot luxury and enriching Abu Dhabi's hospitality scene.
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Etihad Airways Passengers Benefit from US Preclearance
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ir travellers on all Etihad Airways flights to the US can now experience the benefits of arriving with precleared US Customs and Border Protection at Abu Dhabi International Airport. As of January 15, the US preclearance service launched with the carrier’s morning flights to San Francisco and New York. The preclearance process provides passengers with the unique opportunity to conveniently pass through all required checks including US customs, immigration and security while in Abu Dhabi, before they board their flight to the US, enabling them to avoid queues on arrival. Moreover with preclearance, baggage security screening meets US security standards, allowing air travellers who connect onto a US domestic flight to have their baggage checked from Abu Dhabi through to their final destination.
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Zaya Nurai Island
he island consists of 32 ultra-luxury boutique beach villas, as well as 23 residential water villas and beach estates. Each of the beach villas comes with a spacious private pool and patio with direct beach access, 24-hour stay benefit, state-of-the-art in-room facilities and Aqua Di Parma amenities. Stephen Gee, director of operations, Zaya Nurai Island, said, “Throughout the island we have made sure that guests are pampered, but most of all that they really are able to relax and have fun during their time with us.”
Sharjah Focusses on Social Media
Khalid Jasim Al Midfa
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harjah has not only adopted social media as the main tool to market the emirate as a tourist destination, but Sharjah Commerce and Tourism Development Authority (SCTDA) has also been active in organising seminars and workshops involving social media experts, to shed light on the international best practices. This according to Khalid Jasim Al Midfa, director general, SCTDA, who noted that these efforts are part of the organisation’s strategy to position the emirate as a role model for community and knowledge-based economy. According to the Arab Social Media Report, Internet users in the Arab region reached the global average in 2014 for the first time and today, there are some 82 million Arabs active on social media.
24 JANUARY 2015
WEEKLY NEWS
DUBAI WELCOMES A NEW CRUISE SPECIALIST Travel Matrix is the new entrant in Dubai’s scene, engaged primarily in promoting cruise holidays to Middle Eastern holiday-makers with the support of travel trade partners.
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aunched by Lakshmi Durai, an industry specialist with a proven track record, Travel Matrix is expected to make an indelible mark in promoting cruise holidays in the region. Thanking Celebrity Cruises for appointing the company as its sole Middle East representative, Lakshmi Durai, CEO, Travel Matrix, said, “Our focus is on familiarising cruising as the most preferred vacation choice for our guests. […] With more ships in the pipeline, new and exciting itineraries [this year] and, more importantly sailing out of Abu Dhabi in 2016/17, we are confident of taking Celebrity Cruises to the next level.”
24 JANUARY 2015
Celebrity Eclipse
New Saudi Guidelines Boost Investment
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ecent tourism regulations enhance investment diversity in Saudi Arabia, according to the findings of a Saudi Press Agency’s report. The regulations, approved in November 2014, aim to address key issues in the industry such as investments in state lands, tourism activities and events in the fields of maritime, agricultural, medical, business and wild tourism, amongst others, licensing and classification criteria, and the education and training of tourism professionals. The Saudi Commission for Tourism & Antiquities will also work with the Ministry of Interior and other authorities to establish a Tourism Information Center. The new regulation will eventually replace the current hotel regulation, set up in 1975, and cancel all the rules that may conflict with it.
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WEEKLY NEWS Temples in Aswan Enjoy High Visitor Numbers
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Souk Okaz Turns Into Street Theatre
Abu Simbel
s many as 1,500 tourists visited Abu Simbel and Nefertari temples in Aswan, south of Cairo, on January 1. Hossam Aboud, head, Abu Simbel Antiquities Department, said that the tourists came from Germany, Spain, the UK, China and France, making the date one of the most popular for the sites since 2011΄s events in Egypt. Additionally, Luxor witnessed a remarkable boom in tourism on New Year’s Eve as hotel occupancy in the city hit approximately 40 percent.
GCC to Become Global Meetings Hub
Souk Okaz event
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he Saudi Commission for Tourism & Antiquities (SCTA) has stepped up its efforts to transform Taif’s Souk Okaz into an attractive destination and a key element in the enhancement of the national tourism product. The famous avenue recently hosted an open theatre, known as Street Theatre, presenting historic shows to highlight the lives and traditions of the ancient Souk Okaz. Visitors enjoyed rhetoric, Arabic poetry programmes, horse and camel caravan marches, as well as folk and popular arts presentations. Souk Okaz is considered as one of the fundamental elements in the King Abdullah Project for the Caring of Kingdom’s Cultural Heritage, which is carried out by SCTA.
ith their growing trade activity, central location and a rising status, the GCC countries show high potential to become global meeting hubs, according to a study by management consultancy Strategy&. In the region, the total business tourist arrivals reached around 10 million in 2012, marking a five percent year-on-year growth; however, the proportion of business tourists as a whole is closer to one-third of all visits. According to Richard Shediac, senior partner, Strategy&, many of the challenges in the GCC are amenable to policy changes and may disappear in the face of better practices. “It is, therefore, important to use a structured approach that will allow the GCC to develop the great potential of its meetings tourism business and win a greater share of the meetings market,” he added.
24 JANUARY 2015
WEEKLY NEWS
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ccording to the latest research by Sekari on online habits of travel consumers, the popularity of Middle Eastern low-cost carriers is growing faster than that of traditional airlines. Sekari’s infographic shows the most popular cities, top search terms, types of travel looked at and the languages being used online, revealing that whilst English searches focus on bargain travel, Arabic users are more interested in full packages and tours, while French speakers are split between budget and traditional carriers. “As the Middle East emerges as a global aviation hub, and with the International Air Transport Association reporting a record growth from USD1.6 billion profit in 2013 to USD2.4 billion in 2014 in this region, understanding what consumers are looking for is crucial,” said Lee Mancini, managing director, Sekari.
now k u o y Did
Air Arabia Teams Up with Bee’ah Khaled Al Huraimel, group CEO, Bee’ah (left) and Adel Ali, group CEO, Air Arabia
Sekari Points to Growth of MENA Budget Carriers
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ir Arabia has signed a memorandum of understanding with Sharjah-based environmental and waste management company, Bee’ah. In terms of the deal, the carrier and Bee’ah will collaborate and share knowledge and expertise in key areas relating to both commercial activities and corporate social responsibility projects. To enhance its environmental credentials, the airline aims to augment its recycling and waste disposal programmes. Bee’ah will install three stream recyclers and cylindrical bins at Air Arabia’s head offices and will also organise workshops and other awareness-raising initiatives.
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Greek Deluxe Travel Road Show Returns to Dubai
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n cooperation with Emirates, and under the auspices of Marketing Greece, the Greek Deluxe Travel Road Show will once again take place in Dubai on February 25. For the second consecutive year, a delegation of Greek luxurious hotels and resorts, along with tourism companies, will meet with the UAE’s top travel agents and tour operators to promote the Mediterranean country. According to Iossif Parsalis, managing director, Marketing Greece, the Middle East is unquestionably a key target market within the context of positioning Greece as a leading global luxury destination and attracting visitors with a higher travel spend.
24 JANUARY 2015
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WEEKLY NEWS Airbus Launches A321neo
ADNEC Hosts Energy Summit
bu Dhabi National Exhibitions Company (ADNEC) has played host to the Abu Dhabi Sustainability Week and its collocated events, including the eighth edition of the World Future Energy Summit (WFES), hailed as one of the most important international events dedicated to the renewable energy sector. Humaid Matar Al Dhaheri, acting group CEO, ADNEC, explained that the company upgraded its facilities through sustained investments in exhibition infrastructure, generating a significant positive impact on the local economy and society. “This year, we are set to attract more event organisers and attend major MICE conferences worldwide. To achieve this priority, we aim to collaborate with leading international event organisers to market ADNEC as a key conference venue,” added Al Dhaheri.
ADNEC
Marriott Executive Apartments Dubai Creek
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aving secured the first commitment from Air Lease Corporation (ALC), Airbus has officially introduced its A321neo aircraft with 97 tonnes maximum takeoff weight. Airbus and ALC signed a memorandum of understanding for 30 more such planes. The A321neo will have one of the longest ranges of any single-aisle airliner available, making it ideally suited for transatlantic routes and allowing airlines to tap into new long-haul markets. “The longer-haul single-aisle market is a lucrative one that the A321neo will now dominate, thanks to the aircraft’s superior comfort, economics and range. This new version of the A321neo is a high revenue generating aircraft which will open up many new opportunities for our customers,” confirmed John Leahy, chief operating officer, customers, Airbus.
Abu Dhabi Air Expo Returns in 2016
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he fourth edition of Abu Dhabi Air Expo will take place in February 2016 at Al Bateen Executive Airport. The event, which attracted some 16,900 visitors and 175 exhibitors in 2014, will now be held every two years, allowing industry pioneers and participants sufficient time to develop their products and services to better promote them at the show. The decision to push back the expo comes at a time when several upgrades are underway at Abu Dhabi’s dedicated business airport which played host to the previous three instalments. “It is only sensible that the event of such a calibre is strengthened with facilities and services that support the growth of this show,” said Ahmad Al Haddabi, chief operations officer, Abu Dhabi Airports.
24 JANUARY 2015
ACCOMMODATION WEEKLY NEWS
Rove Hotels to Launch 10 Properties by 2020
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onceived with today’s young and young at heart global travellers’ requirements in mind, Rove Hotels infuses 21st century innovation with sophistication and historical enrichment. As Philippe Zuber, chief operating officer, Emaar Hospitality Group, revealed, work on the 420-room Rove Za’abeel is progressing well, while five other properties will open in the coming years in Al Wasl, Port Saeed, Al Jafiliya, Oud Metha and Dubai Marina. Located opposite The Dubai Mall, Rove Za’abeel is set to be unveiled later this year.
Artist rendering of Rove Za’abeel
Rove Hotels, Emaar Hospitality Group and Meraas Holding’ new mid-market brand, aims to roll out 10 projects across central locations in Dubai and the region by 2020.
HOTELS INNOVATE Launched in Dubai
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he exclusive high-profile business forum HOTELS INNOVATE was held this month in Dubai, after having taken place in New York and Miami. The event hosted a line-up of game-changers and experts who have taken on the challenge of innovation to create iconic products, services and brands in the hospitality, travel, tourism and real estate industries. Nikita Sarkar, CEO, The NSN Group, which organised the event, commented, “HOTELS INNOVATE is a forward-facing forum where insight and inspiration come together for a day to explore innovation in the hospitality industry. We highlight innovation as a framework for success, taking it beyond the realm of just technology, and discuss how it is a mindset that permeates all business processes.”
Nikita Sarkar
24 JANUARY 2015
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WEEKLY NEWS ACCOMMODATION
Strong Business at Rixos Bab Al Bahr
Brand New Look at Ramada Downtown Dubai
HMH to Invest in Mid-market Sector
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ixos Bab Al Bahr, Ras Al Khaimah, registered occupancy rates of more than 60 percent in its first year of business. Haytham Omar, general manager, Rixos Bab Al Bahr, expressed confidence that the growth will continue in the coming months, adding that the hotel is attracting a large number of visitors from the UAE and other GCC countries, as well as Europe and Asia. Hailed as the first all-inclusive resort of its kind in the UAE, Rixos Bab Al Bahr offers a suit of benefits for families and holiday-makers, including a one-time pay. “These services have been highly welcomed by the guests. They are based on the philosophy of the genuine Turkish hospitality,” added Omar.
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n a bid to offer a more contemporary and stylish atmosphere, Ramada Downtown Dubai has completed a soft refurbishing project. The initiative, which began in May 2014, included the makeover of the property’s suites and penthouse, lobby, lift, as well as the meeting rooms. In addition, guests can now take advantage of three meeting venues, as well as the freshly renovated and relaunched all-day dining Kenza Restaurant. As Samir Arora, general manager, Ramada Downtown Dubai, revealed, the hotel’s brighter and fresher look has already received positive feedback. “The hotel expects high occupancy during the winter and exhibition season. We have done an organised and cost-effective strategy in completing the renovation to ensure that all our rooms and facilities will be ready to accommodate the high influx of guests during this period,” he added.
Laurent Voivenel
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ospitality Management Holdings (HMH) is focussing on mid-market and budget brands which, according to Laurent Voivenel, CEO, HMH, offer better investment prospects in the region. “Budget hotels are the most profitable long-term investment. And now is the time to build these in Dubai,” said Voivenel, adding that in order to diversify the market, more budget rooms are needed to attract the growing middle class travellers from emerging economies of Asia and Africa, as well as cater to Dubai Expo 2020 visitors. “It is an unprecedented opportunity that investors can capitalise on,” concluded Voivenel.
24 JANUARY 2015
RENDEZVOUS TRAVEL TRADE WEEKLY: How important is the cruise sector for Abu Dhabi? SULTAN AL DHAHERI: Cruise tourism has an important role to play in our overall tourism ambitions and we have identified the cruise sector as one with much growth potential. Working closely with Abu Dhabi Ports Company (ADPC) and a number of private sector stakeholders, our primary aims are to encourage regional cruises to homeport in Zayed Port; that is to start and end in Abu Dhabi and to continue to attract new lines to include Abu Dhabi on their world voyage itineraries. […] We have already secured Carnival Corporation, Cunard Line, Costa Cruises, Holland America Line, MSC Cruises, P&O Cruises, Princess Cruise Lines, Royal Caribbean International, Seabourn Cruise Line, AIDA Cruises and TUI Cruises, and there are two specific growth areas that we feel offer the highest potential. We are nurturing private sector tourism investment through forging strong commercial links and incentives with cruise operators, such as drafting special home porting conditions and initiatives to make Abu Dhabi more attractive for ships whose operators wish to be based here. While information on these incentives is commercially sensitive, ADPC and TCA Abu Dhabi are working in partnership to provide a range of value-added services relating to porting, marketing and promotional activities to encourage cruise lines to consider homeporting in Abu Dhabi. For example, we are committed to developing and delivering joint tactical destination marketing campaigns with individual cruise lines to boost Abu Dhabi’s profile in their destination itineraries, and ultimately trigger sales of their product. This is supported through travel trade training, road shows and workshops, and a comprehensive proactive publicity campaign across sector publications and consumer media. We anticipate that within the next two years, we will attract at least one high-end homeporting vessel that will draw its passengers from a variety of international source markets. This is a strategy that we will continue to pursue. The new Abu Dhabi cruise terminal will have a capacity to handle three ships simultaneously, so it is conceivable that we could have ships making Abu Dhabi their home that were previously based in the Caribbean, Australia, 24 JANUARY 2015
Q & A with
Sultan Al Dhaheri ACTING EXECUTIVE DIRECTOR, TOURISM, ABU DHABI TOURISM & CULTURE AUTHORITY
cruise ships simultaneously. Certainly the investment being made in a high-quality, permanent cruise terminal will add to the depth to our destination proposition. It is essential that we have a facility at Zayed Port which provides the facilities demanded by the world’s leading cruise lines, and which meets their high expectations. The port, but more specifically the cruise terminal, is often the first experience the cruise passenger will have of a destination, so first impressions count. […] We are ensuring an exemplary passenger experience through providing of facilities expected of a leading international cruise terminal. Behind the scenes service is also a priority; baggage handling, immigration and security processing will be seamless. Another exciting addition is the prospect of a stopover Desert Island beach experience in our Western Region, set to open in tandem with the permanent cruise terminal. This exclusive cruise beach will add something new to itineraries and will be the first dedicated beach stopover for cruise liners in the Arabian Gulf. TRAVEL TRADE WEEKLY: In the last decade, demand for cruising across the globe has increased 77 percent. What are your expectations for the future of the emirate’s development?
THE ARABIAN GULF’S POPULARITY FOR CRUISING IS RISING AND, ACCORDING TO SULTAN AL DHAHERI, ACTING EXECUTIVE DIRECTOR, TOURISM, ABU DHABI TOURISM & CULTURE AUTHORITY (TCA ABU DHABI), THE EMIRATE IS READY TO LURE IN TRAVELLERS WITH ALLIANCES, A NEW CRUISE TERMINAL AND VISA SCHEME. Southern Africa or South America. Additionally, the new multi-entry cruise visa for the UAE, which will cost just AED200 (USD55), is expected to attract cruise passengers from the emerging markets of Russia, China and India. […] TRAVEL TRADE WEEKLY: How is Abu Dhabi’s permanent cruise passenger terminal facility expected to boost the emirate’s cruise tourism sector?
SULTAN AL DHAHERI: ADPC’s investment in a dedicated 8,000m2 cruise terminal at Zayed Port, which will be fully open for the 2016/17 season, will be a game-changer in terms of both client and consumer service. It has been designed with both operators and passengers in mind. This is a direct response to our desire to nurture this sector. The terminal will increase the port’s capacity and is tailored for homeporting, being able to accommodate up to three mega
SULTAN AL DHAHERI: Abu Dhabi’s cruise passenger arrivals have increased five-fold since the sector began in the emirate in 2007, with anticipated arrivals this season reaching 220,000 passengers from 95 vessel calls. Over the coming years, we anticipate a steady measured growth, fuelled by expanding capacity from regular rotational Arabian Gulf cruisers and homeporting operations at Zayed Port. By the 2019/2020 season, we forecast 300,000 passenger arrivals from 130 calls by a minimum of 16 ships. We already attract some of the biggest names in world cruising. Ultimately, however, our capacity to build cruise tourism business will rely on a combination of good planning, good infrastructure, strong marketing and industry co-ordination. There is no reason why given these circumstances, a target of 300 calls and over 600,000 passengers per year in 2030 would not be achievable.
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WEEKLY NEWS ACCOMMODATION The View Returns to Oman after Transforming into a Mountain Getaway
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The View, Oman
ollowing a renovation project, The View, Oman’s first-of-its-kind eco-luxe retreat near Al Hamra, has reopened its doors. Nestled in the lap of nature across a wide stretch of valley, the property features 30 pod-styled units each boasting views of Wilayat of Al Hamra and a number of villages. Taking advantage of the unique location, guests can enjoy mountain biking, hiking, as well as visits to various famous tourist and archaeological sites.
Citymax Hotels Boosts Indian Arrivals
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Citymax Hotels Al Barsha
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ive years after the four-star lifestyle brand’s launch, Virgin Group has opened Virgin Hotels Chicago. “It has been a long held dream to start beautiful, comfortable, fun hotels for guests and give them what they want and need while being gentle on their wallets,” commented Richard Branson, president, Virgin Group. Located in the heart of the windy city’s Loop district in an art deco building, Virgin Hotels’ first venture features 250 rooms, including 42 suites. At the centre of the property is The Commons Club where guests can dine, work and mingle at the nightly social hour.
itymax Hotels returned to its roots in 2014 with a focus on targeting the lucrative Indian market. Partnering with travel agents in India and participating with Dubai Department of Tourism & Commerce Marketing in sales trips and road shows on the subcontinent in 2014, Citymax Hotels increased its Indian guest arrivals to 25 percent of the total, a surge of seven percent over 2013. Indian guests stay an average of four nights, according to Rohit Challapalli, marketing manager, Citymax Hotels, who anticipates another year of increased arrivals from the country, as well as the new feeder markets currently being developed by Citymax Hotels to ensure diversity in guest profiles.
24 JANUARY 2015
AIR WEEKLY NEWS
flydubai Now Serves Nerjan flydubai’s inaugural flight to Nejran landed on January 11, with the service marking the start of the first direct link between the Saudi city and Dubai.
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he new route will not only bring friends and families in the UAE and Saudi Arabia closer, but open new opportunities for business and leisure travellers. We are excited about welcoming the people of the Nejran region onboard flydubai,” commented Hamad Obaidalla, chief commercial officer, flydubai. At the same time, Issam Kazim, CEO, Dubai Corporation for Tourism & Commerce Marketing, underlined Saudi Arabia’s importance as a source market for Dubai.
Marriott Executive Apartments Dubai Creek
Etihad: One of the Safest Airlines in the World
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tihad Airways has been recognised as one of the top 10 airlines worldwide regarding safety. Airline Ratings selected the UAE national carrier as one of the safest for this year, out of a list of 449 global companies monitored. The Airline Ratings system takes into account a variety of factors related to audits from aviation’s governing bodies and lead associations, as well as government audits and the airlines’ own records. James Hogan, president, Etihad Airways, said, “Our commitment to the safety and security of our guests and staff is a cornerstone of our company. [...]. All of our staff is accountable for the delivery of the highest level of safety performance.”
24 JANUARY 2015
Basel Joins Qatar Airways Cargo Network
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asel, Switzerland is to become Qatar Airways Cargo’s first new destination of the year, effective from January 28. The new route will be served by an Airbus 330 three times a week and will be followed by the launch of a Pharma Express, hailed as a first of its kind in the industry, linking Brussels and Basel with Qatar Airways΄ network via Doha. As Ulrich Ogiermann, chief officer, cargo, Qatar Airways, pinpointed, due to the pharmaceutical industry’s rapid growth, there is a rising demand to ensure that pharmaceuticals and healthcare products are transported with the utmost care. “By investing in sophisticated technology and a team of highly qualified staff, Qatar Airways Cargo can now offer healthcare companies and their logistic partners a state-of-the-art service,” added Ogiermann.
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WEEKLY NEWS AIR
Gulf Air’s New Saudi Routes Launched
Video Showcases Emirates’ Latest Routes
Qatar Airways Amps Up European Expansion
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ulf Air started direct operations to Prince Nayef bin Abdulaziz Regional Airport and Ta’if Regional Airport on January 10, with four flights per week to each destination. Maher Salman Al Musallam, acting CEO, Gulf Air, said, “[The new routes] will further strengthen Gulf Air’s Saudi Arabian network while extending our product and service offering to a broader passenger base across the Kingdom of Saudi Arabia.” Nasser bin Aqeel Al Tayyar, vice chairman, Al Tayyar Travel and Tourism, Gulf Air’s general sales agent in Saudi Arabia, commented, “The long-standing relationship between the Kingdom of Saudi Arabia and the Kingdom of Bahrain is based on close ties between the two leaderships and the social, cultural and political similarities between both countries.”
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mirates marked a record launch of 10 new Airbus A380 routes in 2014, and has now released a three-minute long video that shows the aircraft landing in all those destinations spanning the globe. “2014 was a record-breaking year for our A380 network, and adding 10 new A380 destinations has given our customers more choice to travel to their favourite destinations and experience what this exceptional aircraft has to offer. Our onboard innovations across all three classes continue to wow our customers, and we hope even more travellers will have the opportunity to experience our industry-leading product as we expand our A380 fleet and network,” said Thierry Antinori, chief commercial officer, commercial operations, worldwide, Emirates.
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atar Airways’ European growth continues with the launch of direct services from Doha to Sofia, Bulgaria, effective from March. Frequencies are also increasing to Ankara, which will be served six times a week instead of five, while thanks to an extra flight, Zagreb will be linked to the Qatari capital with five weekly services. “Qatar Airways is expanding rapidly, not only in terms of new destinations and our network offering, but also with the service we offer,” noted Akbar Al Baker, group CEO, Qatar Airways. The news follows the announcement that Qatar Airways is also boosting the frequency on its Doha – Istanbul Sabiha Gökçen Airport route to a double-daily service as of March 29.
24 JANUARY 2015
INTERNATIONAL WEEKLY NEWS
Swissôtel Hotels & Resorts Enters Sofia Zürich-headquartered Swissôtel Hotels & Resorts has penned a new deal with Turkish developer Garanti Koza to manage Swissôtel Sofia, set to open in the Bulgarian capital in 2018.
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he property will feature 200 rooms and 81 serviced residences including a two-floor penthouse, and will be part of a mixed-use development, Grand Kanyon Sofia. t is to have three dining outlets, an executive lounge, meeting spaces with a ballroom and a Pürovel Spa & Sport facility. “Bulgaria is a thriving member of the European Union and a country that is focussed on increasing investment and furthering its economic growth. Entering the market aligns with our growth strategy and the destination is a wonderful addition for us,” said Jennifer Fox, president, FRHI Hotels & Resorts, owner of Swissôtel Hotels & Resorts.
Swissôtel Sofia
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Marriott Executive Apartments Dubai Creek
Hyatt Regency Istanbul Ataköy
Third Hyatt-branded Hotel Opens in Istanbul
Autograph Collection Aims for the Heart of Barcelona
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yatt has launched its third property, Hyatt Regency Istanbul Ataköy in Istanbul. The opening of the five-star hotel, which embraces the concept of ´East meets West´, marks the Hyatt Regency brand’s return to the city. Stefan Radstrom, general manager, Hyatt Regency Istanbul Ataköy, described the 284-key property as an oasis within a high-end residential area, ideally situated for both business and leisure travellers. The hotel features more than 3,500m2 of flexible meeting and event facilities. In addition, guest seeking a high level of personalised services and additional amenities can also take advantage of the brand’s hotelwithin-a-hotel concept, offered by the Regency Club.
arriott International΄s Autograph Collection is to welcome a new historical, boutique property to its portfolio with Hotel Cotton House Barcelona, located in a prime position on Barcelona’s Gran Vía. Housed in an iconic 19th century building, formerly the headquarters of the Association of Cotton Manufacturers, the property underwent an extensive restoration and refurbishment to embody the essence of the historic edifice. From February 23, the boutique hotel, with 83 luxurious bedrooms including seven spacious suites, will welcome guests through a covered hall of mirrors, leading them into the octagonal hall with two sweeping staircases. The former public areas of the building, open to all guests, now house a library, a restaurant and cocktail bar, a conservatory and a 300m2 terrace, while a rooftop pool occupies the sixth floor.
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WEEKLY NEWS INTERNATIONAL
Guangzhou Welcomes Dusit Devarana
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usit Devarana Hot Springs & Spa Conghua Guangzhou launched with a soft opening ceremony in December 2014, becoming one of the first internationally branded lifestyle and hot springs luxury resorts in the Chinese city. Besides 133 villas and guestrooms, guests can also enjoy indoor and outdoor hot springs experience, dining and entertainment outlets, a lobby lounge, a 300m2 ballroom, two meeting rooms, a gym, a tennis court and an indoor swimming pool. Herman Foo, general manager, Dusit Devarana Hot Springs & Spa Conghua Guangzhou, said, “We are delighted to launch the Dusit Devarana brand here with the promise of delivering the finest service and gracious hospitality rooted in Thai traditions, setting a new benchmark in local hospitality.”
Dusit Devarana Hot Springs & Spa Conghua Guangzhou
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China Eastern Pleased with HCC
Hyatt Sells Five Hotels
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hina Eastern Airlines has recorded a 16 percent drop in staffing hours and a 60 percent decline in overtime for ground operations as a result of a new hub control centre (HCC) using SITA’s resource management technology. The improved efficiencies are expected to deliver the airline savings of more than USD4 million this year. China Eastern Airlines has met the challenge of a growing fleet and operations with limited human resources by launching a new HCC powered by SITA technology. The centre covers resource, hub and turnaround management. During delays and disruptions the HCC reallocates gates, ground tasks, suggests flight schedule changes and re-accommodates passengers, all in real time.
Hyatt Place Dallas/Plano
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merican hospitality giant, Hyatt announced the sale of five select service hotels for a gross price of approximately USD53 million. The company entered into franchise agreements with the purchasers, thus all the properties will remain under the Hyatt Place brand. According to the announcement, the buyers are to spend around USD6 million in additional capital expenditures. The hotels are located in Dallas and San Antonio in Texas, Greensboro and Raleigh in North Carolina and Columbia in South Carolina, and were bought by NewcrestImage and BPR Properties.
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RENDEZVOUS TRAVEL TRADE WEEKLY: What are the trends in Abu Dhabi’s tourism market? MOHAMED SOUSSAN: Due to a supply increase, we have noticed that we are back to the so-called price war in the city. All properties are offering almost the same rates and four-star hotels are fighting with five-star properties, which is good for guests.
Q & A with
Mohamed Soussan GENERAL MANAGER, AYLA HOTELS
TRAVEL TRADE WEEKLY: How do you describe your hotel’s clientele and how has it changed over the years?
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TRAVEL TRADE WEEKLY: What are the major changes you have witnessed
MOHAMED SOUSSAN: The most significant change is the average length of stay; it has been increased from 1.5 nights to more than two nights. We have joined marketing activities with various Al Ain attractions, and came up with numerous packages combining hotel stay and shopping, city tour, golf, visits to camel markets and so on, hence the guest is informed about reasons to come back or to ex-
BEING A CENTRALLY LOCATED HOTEL, OUR MAIN BUSINESS IS COMING FROM CORPORATE CLIENTS
AL AIN IS GETTING MORE RECOGNITION IN THE MARKET AS A WEEKEND HUB
MOHAMED SOUSSAN: Being a centrally located hotel, our main business is coming from corporate clients, which are currently showing slight growth due to numerous projects in the city, as well as sports groups, conferences, medical congresses, and tours and leisure. According to our statistics, we have noticed that the number of guests from the GCC has increased during the last few years, and particularly from Saudi Arabia. Social media engagement and focus on e-commerce brought various changes in terms of the guests mix. We have a wider reach, tapping into different segments and receiving guests from all over the globe.
within Abu Dhabi’s hospitality industry in the past years?
tend the stay. Al Ain is getting more recognition in the market as a weekend hub, stopover destination and a family-friendly city with plenty of activities for all ages, therefore we face high demand during holiday season – Eid, school breaks, festive seasons and weekends.
WITH THE HOSPITALITY MARKET IN ABU DHABI STEADILY GROWING, MOHAMED SOUSSAN, GENERAL MANAGER, AYLA HOTELS, PREDICTS A HIGHER DEMAND AS WELL AS FIRM GROWTH IN THE MONTHS AND YEARS TO FOLLOW, BOTH FOR THE BUSTLING EMIRATE AND THE AYLA PORTFOLIO.
TRAVEL TRADE WEEKLY: What are your plans for the coming months? MOHAMED SOUSSAN: Our main efforts are directed towards our niche markets, Saudi Arabia, Oman and Qatar, and we are predicting a higher demand and steady growth. Not compromising on quality but offering great value instead is our main focus, and this will be implemented in all upcoming Ayla’s properties.
Ayla Bawadi Hotel
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WEEKLY NEWS INTERNATIONAL BWI Enters Shah Alam in Malaysia
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est Western International (BWI) has arrived in yet another fast-growing Malaysian city, with the opening of its first hotel in Shah
Alam. The 18-storey BEST WESTERN i-City Shah Alam features 214 rooms and suites, a selection of food and beverage options, as well as three meeting rooms able to handle up to 180 delegates. “As the capital of the state of Selangor, Shah Alam is a key economic hub in Malaysia. Located just 25km from Kuala Lumpur and 30km from [the airport], the city is at the heart of the country’s development and provides an ideal setting for Best Western’s new generation of contemporary hotels,” said Ron Pohl, senior vice president, brand management and development, BWI.
BEST WESTERN i-City Shah Alam
Four Seasons Promises Luxury in Thailand
The Ritz-Carlton Entices in Chicago
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hailand-based real estate developer Country Group Development (CGD) and Four Seasons Hotels and Resorts announced plans for a luxury hotel and residential project situated along Bangkok's Chao Phraya River. Four Seasons Hotel Bangkok at Chao Phraya River as well as Four Seasons Private Residences Bangkok at Chao Phraya River are due for completion at the end of 2018. The hotel will include more than 300 rooms and suites, and will offer world-class amenities and dining options. The private residences will consist of more than 350 all-corner luxury units in a 73-storey tower offering uninterrupted views of Bangkok’s skyline. The Ritz-Carlton Chicago
now. . k u o y st Did e 51
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is th ry in t land Thai est counld? larg he wor t
Chao Phraya River
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he Ritz-Carlton Chicago has unveiled a new suite package, The Suite Experience, allowing guests to shop at Water Tower Place or visit the Chicago Sports Museum without having to leave the hotel building. In addition, couples can participate in a mixology class or enjoy an interactive cooking class in the hotel’s kitchen, while kids are entertained with cookie-making classes offered on Saturdays. The Ritz-Carlton Chicago is perched atop Water Tower Place, offering guests a world-class Michigan Avenue shopping experience, a serene spa hub and a brasserie-inspired cuisine, without them needing to go outside the hotel.
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AGENT CORNER
Agent’s Insight NAME:
Ignacio Latorre
POSITION:
Sales manager
COMPANY:
Joya Experience Spain
LOCATION:
Spain
WEBSITE:
www.joyaexperience.com
Kenyan Training Programme for Agents , Mo 99m e second 1 , 5 At a is th on the Keny st peak inent? e high an cont c Afri
Who are you? My name is Ignacio Latorre, sales manager for Joya Experience Spain. I have been working here for two years now, since the company was created. Joya de España is a destination management company which offers a new way of discovering and enjoying the most incredible side of Spanish life. Celebrated names in the world of gastronomy, sports, culture, tradition and fashion have designed the most exclusive experiences. What is your favourite thing about working in the travel industry? The diversity and excellence. We like making our clients’ dreams come true. When is the best time to visit Spain? Throughout the year; now it is January, cold all around Europe except here, where we have 22 degrees Celcius at the moment. Where would you like to travel to for your next holiday? I would love going back to Vietnam. Why should people come to you for travel advice? Because of our team of experts all around Spain. Joya de España was founded by a group of well-known professionals from the world of Spanish tourism who have managed important destinations and as a result are familiar with the most fascinating places. They have one common goal: to offer the best of Spain to the world. Which is the percentage of MENA travellers your agency welcomes annually? We are estimating about 40 percent. 24 JANUARY 2015
Mount Kenya Wildlife Conservancy
w. . o n k u Did yo unt
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n a bid to train regional partners on the key aspects of the country’s tourism industry, Kenya Tourism Board has launched a new online training initiative for Middle Eastern travel agents. The scheme, which is comprised of five modules, helps equip participants with detailed information on visa regulation, national parks and other attractions. Speaking at the travel trade networking events in Dubai and Abu Dhabi, jointly hosted by Kenya Tourism Board and Kenya Airways, Fatma Bashir, regional marketing manager, Kenya Tourism Board, suggested that the programme aims to remind agents of the beauty and the diversity of the African country which, as she emphasised, offers much more than just safaris.
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TRAVEL TALK
KAMAL ZAYATI General manager, Al Raha Beach Hotel, Abu Dhabi
Al Raha Beach Hotel is a rare pearl of hospitality
Anjum Hotel Makkah offers unique services to its guests
“Al Raha Beach Hotel is a rare pearl of hospitality where style and elegance meet luxury, sophistication and a touch of Arabia. Set in stunning landscaped gardens and located on the much sought-after Al Raha Corniche, it offers 278 rooms and suites and 24 exclusive villas. [...] The hotel boasts state-of-theart facilities, including the Body & Soul Spa & Recreation Club. It is a perfect venue for hosting [events]. Guest can also benefit from the hotel’s close proximity to [various entertainment venues and attractions].”
“Anjum Hotel Makkah offers unique services to its guests currently not available at other hotels in Mecca. The hotel is located in the vicinity of the Holy Haram and is connected with the new King Abdullah Gate via an underground private access which can be accessed by pilgrims to reach the mosque for their prayers. The distance from our hotel to the Haram extension can be covered in less than two minutes walking.”
AHMAD SABRY General manager, Anjum Hotel Makkah
Each destination we offer has been painstakingly researched
CARO DEGRYSE Product manager, Emirates Holidays
“Honeymooners seek a perfect getaway. Any couple thinking that a luxury vacation in paradise is beyond their budget should think again. Emirates Holidays offers unbelievably beautiful landscapes with luxurious resorts, warm hospitality and a relaxing atmosphere – basically enjoying paradise at affordable prices. At Emirates Holidays, we offer tailor-made packages to suit every need and budget. Each destination, property and activity we offer has been painstakingly researched."
We are truly grateful to all our guests
JEAN-PIERRE SIMON Regional general manager, Northern Emirates, Coral Hotels & Resorts
“We have been successful in winning our guests’ admiration with our award-winning service and fabulous facilities. TripAdvisor is a very useful and reliable travel site trusted by millions of people worldwide. It is wonderful to have this sort of positive feedback [and having Coral Beach Resort Sharjah ranked among the top five hotels in Sharjah] on such a popular platform. We are truly grateful to all our guests for taking the time to review our hotel and are proud to have scored so high.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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24 JANUARY 2015
TRAVEL CHANNELS
Emirates Donates USD1.36 Million
SCTA Continues Professional Trainings
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Emirates is supporting the Tarahamu (Show Compassion) campaign with the donation of AED5 million (USD1.36 million).
he Saudi Commission for Tourism & Antiquities (SCTA) recently held the third private museums and artefact shops rehabilitation programme, with the aim to train owners and staff. The initiative comes in line with SCTA’s endeavours to elevate quality in museum showcasing techniques and forms part of the King Abdullah Project for Caring of the Kingdom’s Cultural Heritage. As Saeed Al Ghatani, chief, private museums, SCTA, noted, private museums and artefact shops represent the most important elements of the cultural heritage and they are also vital to the Kingdom’s economy. Meanwhile, the organisation’s Medina province branch handed over attendance certificates to 18 tourist guides who attended the tourist guides' skills training course.
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ommenting on the initiative, H.H. Sheikh Ahmed bin Saeed Al Maktoum, CEO, Emirates Group, said, “The UAE and its leaders have played a remarkable role in quickly responding to humanitarian issues around the region, especially now as thousands of lives are threatened by extreme weather conditions.” The campaign seeks to provide warmth and necessary supplies for over one million people affected by extreme weather conditions and Emirates’ donation is aimed to play a major role in helping refugees across the region.
H.H. Sheikh Ahmed bin Saeed Al Maktoum
Fire Evacuation Drill at Al Bustan Centre & Residence
UNWTO Steps Up Sustainable Tourism Efforts
E Fire drill at Al Bustan Centre & Residence
mphasising the need to optimise the benefits of sustainable tourism, particularly in developing countries, the resolution entitled Promotion of Sustainable Tourism, Including Ecotourism, for Poverty Eradication and Environment Protection, calls upon the United Nations (UN) member states to promote sustainable tourism as an instrument for achieving the millennium development goals. Taleb Rifai, secretary general, World Tourism Organization (UNWTO), stated, “The wide-ranging support to this resolution mirrors the increasing awareness of the vital role tourism plays in a sustainable future for all.”
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l Bustan Centre & Residence, in coordination with Dubai’s Directorate General of Civil Defense, conducted a fire evacuation drill with the participation of the majority of hotel staff and long-term guests. To create a realistic environment, fire smoke was generated and various emergency scenarios were stimulated, such as the correct evacuation of guests on wheel chairs and carrying those injured on stretchers. To ensure the highest safety standards, the employees helped guests to the assembly point area and the nearest exit. As Moussa El Hayek, chief operations officer, Al Bustan Centre & Residence, explained, the hotel’s team conducts fire evacuation drills on a regular basis in order to improve emergency preparedness.
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Taleb Rifai
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WHO’S MOVED
BALAN PARAVANTAVIDA
SUSANNA YONG
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Balan Paravantavida has moved to the UAE to work as hotel manager at JW Marriott Marquis Hotel Dubai. Prior to assuming the position, he served as general manager at JW Marriott Hotel Aerocity, New Delhi. With over three decades of experience in handling pre-openings, conversions and takeovers of Marriott International hotels in six countries and across three continents, Paravantavida brings in strong operational background and experience in business, mega luxury convention and resort properties. Previously, he has also spent over 10 years at New York Marriott Marquis, handling several leadership positions. As hotel manager, Paravantavida will be leading a team of 1,450 associates and more than 70 nationalities.
Susanna Yong has been appointed director of sales and marketing at Dusit Thani Abu Dhabi. Yong, a dynamic and inspiring leader, brings with her more than 15 years of hospitality experience. She previously held the same position at a number of luxury hotels worldwide, including the UAE, Indonesia and Malaysia. In her new role in the UAE capital, Yong will be leading the sales and marketing team. Her main responsibilities include managing MICE, group rooms, catering sales and event services, as well as marketing, public relations and advertising activities. With her strategic experience, she will work towards positioning the 533-room property as the preferred Asian brand in Abu Dhabi.
IMAN HARTONO
Iman Hartono is Oman Air’s new country manager for Indonesia, where three flights a week were launched in December 2014 from Muscat to Jakarta. His appointment to the role follows more than 15 years of experience with a range of different airlines in Indonesia. Hartono’s most recent position was with Royal Brunei, where he headed the sales and marketing functions for Indonesia.
Hartono’s appointment to the role follows more than 15 years of experience with a range of different airlines in Indonesia
Saad Al Ghamdi has joined the team of the recently opened Courtyard by Marriott World Trade Center, Abu Dhabi, as director of sales and marketing. Al Ghamdi, who has several years of experience with Marriott International from across the region, was named sales leader of the year for the Middle East and Africa region in 2012, after delivering record profits in his role as the company’s cluster director of sales and marketing in Jeddah and Medina.
SAAD AL GHAMDI Al Ghamdi was named sales leader of the year for Middle East and Africa
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PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
An Emirati housewife's son accepted the 1kg gold prize at Dubai Shopping Festival's raffle
InterContinental Doha The City staff donated precious rare blood types
Qatar Airways celebrated the Chinese New Year with a themed pavillion
24 JANUARY 2015
Crowne Plaza Amman's staff and management brought the spirit of Christmas to the Saint Vincent De Paul Orphanage Home
Moroccan King getting acquainted with Royal Air Maroc's first newly-delivered Boeing Dreamliner
Qatar Airways inaugurated A350 XWB into the fleet at Doha ceremony
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NEWS & EVENTS Bahrain Readies for Expo Milano
EVENTS SAUDI RAIL EXHIBITION
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onstruction work on Bahrain’s self-built pavilion for this year’s Expo Milano is ahead of schedule. The 2,000m2 instalment, entitled Archaeologies of Green, has been designed to raise awareness of the country’s singular agricultural culture and heritage as well as the importance of sustainable development practices. Expressing delight at participating at the global event with a novel pavilion, H.E. Shaikha Mai, commissioner general, Bahrain Pavilion, said, “It is double-gratifying that our pavilion is the first amongst the 147 country participants to be completed.” Themed Feeding the Planet, Energy for Life, Expo Milano will open on May 1 and is expected to attract over 20 million visitors.
Riyadh, Saudi Arabia January 25 – 28 www.saudirail-expo.com Organised by Riyadh Exhibitions Company, the event showcases equipment, technologies and services from the biggest Saudi, regional and international industry players.
FITUR Madrid, Spain January 28 – February 1 www.ifema.es A global meeting point for tourism professionals for inbound and outbound Ibero-American markets.
IBTM ARABIA Abu Dhabi, UAE February 10 – 12 www.ibtmarabia.com Formerly GIBTM, it brings a fresh new format with one-to-one meetings and an exclusive closed community experience.
Bahrain Pavilion
Saudi Pavilion Opens in Kuwait
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heikh Ali Al-Jarrah Al-Sabah, deputy minister of the Amiri Diwan affairs, Kuwait, opened the Saudi Arabian pavilion at Sheikh Sabah Al Ahmed Heritage Village at Salmiya district, on January 9. He stated that the Kingdom’s participation in the village confirms the unity of the Arabian Gulf countries and their genuine and mutual traditions. The Saudi pavilion highlights the heritage village expertise in the country, offering live shows of some crafts, in addition to documentaries highlighting the historic, tourism and urban aspects in Saudi Arabia and showcasing some of the traditional objects that reflect the aspects of daily life.
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TEHRAN INTERNATIONAL TOURISM EXHIBITION Tehran, Iran February 12 – 15 www.titexgroup.com The eighth edition of the event covers an area of 21,000m2, a 55 percent growth compared to 2014.
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