Travel Trade Weekly Issue 242 by Travel Trade Publications

28 JUNE 2014

ISSUE 242

Hilton to Open Qatar’s Largest Beach Resort Hilton Worldwide has partnered with Al-Rayyan Hospitality to develop a new Hilton Hotels & Resorts property at Salwa Beach in Qatar.

Schön Properties has secured an investment of AED339 million (USD92.3 million) for the completion of the Dubai Lagoon project.

07 flydubai Highlights Links with India During a tour to India, flydubai hosted representatives from media to showcase the country as a key destination within its network.

12 IN THIS ISSUE MARKET UPDATE WEEKLY NEWS ACCOMMODATION AIR INTERNATIONAL AGENT'S CORNER TRAVEL TALK WHO'S MOVED TRAVEL CHANNELS RENDEZVOUS NEWS & EVENTS

02 03 06 09 14 15 16 17 18 19 20

Dubai Lagoon Gets USD92.3 Million Boost

MARKET UPDATE

TRAVEL TRADE PUBLICATIONS

MENA EXCHANGE RATES

MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel SENIOR JOURNALIST Rita Kasziba JOURNALIST Maria Kazeli PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia, 1308, Cyprus Tel: +357 22 021607, Fax: +357 22 103607 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

Accurate as of

27/06/2014 Currencies shown in red are fixed against the US Dollar

COUNTRY

CURRENCY

1USD=

UAE (AED)

Dirham

3.67

Egypt (EGP)

Pound

7.15

Saudi Arabia (SAR)

Riyal

3.75

Lebanon (LBP)

Pound

1,508.63

Bahrain (BHD)

Dinar

0.37

Jordan (JOD)

Dinar

0.71

Syria (SYP)

Pound

149.60

Kuwait (KWD)

Dinar

0.28

Qatar (QAR)

Riyal

3.64

Oman (OMR)

Rial

0.38

Tunisia (TND)

Dinar

1.69

Morocco (MAD)

Dirham

8.24

Iran (IRR)

Riyal

25,655.00

Yemen (YER)

Rial

214.91

Algeria (DZD)

Dinar

79.29

Libya (LYD)

Dinar

1.21

Middle East Passenger Traffic up 14.7 Percent

Driven by increased demand during the Easter holidays, passenger traffic growth in the Asia Pacific region regained strength during the month of April.

ased on Airports Council International (ACI)â&#x20AC;&#x2122;s data, figures in the Middle East soared 14.7 percent, and the Asia Pacific area registered a six percent rise. For the first four months of the year, the busiest airport of the region proved to be Beijing, followed by Dubai.

Between January and April, the busiest airports in the region all demonstrated robust year-on-year growth

As for the Middle East, between January and April, the busiest airports in the region all demonstrated robust year-on-year growth with Abu Dhabi recording a 16.9 percent improvement in passenger volumes, and Doha and Dubai also witnessing double-digit rises at 14.8 percent and 11.9 percent, respectively. Coupled with the pre-Easter rush in some countries and improving global trade demand, air cargo traffic also continued its upward trend, showing a five percent hike in the Middle East and a 4.5 percent jump in the Asia Pacific area for the four-month stretch. 28 JUNE 2014

WEEKLY NEWS Innovative Conference Hosting Initiative in Dubai

First Mobile Hotel Distribution App Rolled Out AxisRooms announced the launch of its flagship product of hotel distribution for Android, the mobile application, HEX. It is the first time a mobile app for distribution has been released for hoteliers aiming to enable them to manage distribution on the go. Anil Kumar Prasanna, CEO, AxisRooms, commented, â&#x20AC;&#x153;HEX will be another milestone achieved by AxisRooms to ease the effort of distribution and will set a benchmark in the new hotel distribution square. This app will be power packed with a list of options. HEX will be the first hotel distribution system to be introduced for the Android mobile systems for a greater accessibility in lieu with the traditional ways of managing distribution. [...] This app will not only work as a distribution tool but will be a first-rate sales and contracting engine for the hoteliers.â&#x20AC;?

In a bid to empower high-profile and well-connected UAE residents to host international conferences in Dubai and boost membership of the Al Safeer Congress Ambassadors Programme, the Dubai Convention and Events Bureau (DCEB) in conjunction with the Dubai World Trade Centre and MCI Dubai, organised an education seminar. As Hamad Bin Majren, executive director, business tourism, DCEB, explained, the Al Safeer programme was set up four years ago to identify and motivate Dubai-based doctors, scientists, government officials, business people and others to work with the bureau and bring meetings with their respective organisations to the emirate. To date, the programme, which has been joined by 150 members, has resulted in dozens of international conferences and thousands of delegates. According to the DCEB, ambassadors can not only contribute to the economy, but will also gain recognition for assisting in creating jobs and providing the community with access to new technologies, intellectual capital and educational exchange.

28 JUNE 2014

WEEKLY NEWS

USD5.4 Million Investment in Marfa Port Development Abu Dhabi Ports Company (ADPC) has awarded an AED20 million (USD5.4 million) contract to construction company, Alba Tec Construction & Development, to manage the second phase of Marfa Port’s development. Together with the first stage of the project, which is almost 95 percent complete and which represented an investment of AED17 million (USD4.6 million), the total value of the scheme is estimated at AED40 million (USD10.9 million). As Mohamed Juma Al Shamisi, CEO, ADPC, explained, the development of Marfa Port is one of the most important projects in the Al Akram Chalich, managing director, Alba Tec Construction & Development (left), and Gharbia region. Mohamed Jume Al Shamisi

TCA Abu Dhabi Heads to East Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) led a six-strong delegation to Japan and Korea in a bid to stimulate demand to the emirate. The three-day roadshow, which included stops in Tokyo and Seoul, came as hotel guest stays from both countries have plateaued over the past months. “While we have seen little growth from either Japan or Korea we believe there is potential in both markets,” emphasised Mubarak Al Nuaimi, director of promotions and overseas offices, TCA Abu Dhabi, adding that the emirate offers a product which resonates well with both Japanese and Korean visitors.

Abu Dhabi Hosts IATA Slots Conference

Abu Dhabi

Abu Dhabi Airports, along with Abu Dhabi Convention Bureau and Etihad Airways welcomed 1,000 delegates from more than 200 airlines and airports at the International Air Transport Association (IATA)’s 134th IATA Slots Conference that ran between June 10 – 12 at the Abu Dhabi National Exhibition Centre. Hailed as one of the largest gatherings in IATA’s calendar, the main goal of the semi-annual event was to secure to airlines and airports the slots that will give them the best possible schedule. The conference, the first of its kind to have taken place in the Middle East, was forecasted to deliver a direct economic impact of AED4.8 million (USD1.3 million) to the emirate.

28 JUNE 2014

WEEKLY NEWS Cairo’s Seasonal Terminal Relaunches Arrival Hall EGYPTAIR has announced the reopening of the seasonal terminal’s arrival hall at Cairo International Airport. The relaunch of the facility came just before the start of the Umrah flights of Ramadan which year after year witnesses the peak of services to Saudi Arabia. The seasonal terminal is dedicated to passengers travelling on the Egyptian airline’s flights to Jeddah and Medina and ensures a more smooth travel experience. Due to maintenance works, operation from the hall was suspended since March 15, the well-equipped facility however is now ready to cater for 1,200 passengers per hour.

28 JUNE 2014

Dubai Lagoon Gets USD92.3 Million Boost Schön Properties has secured an investment of AED339 million (USD92.3 million) for the completion of the Dubai Lagoon project. Danial Schön, vice president, Schön Properties, described the deal with Xanadu Real Estate Development as a turning point for the much-delayed development. “The funds are being utilised for the completion of Dubai Lagoon project, which also includes the Juma Masjid located within the residential project. Schon-Xanadu have instructed PGS Gulf Contracting to enhance the finishing of the project by including the highest quality items. Given its location and quality construction, Dubai Lagoon is poised to be one of the best master development communities in Dubai,” commented Schön. Adel A AlBreiki, managing director, Xanadu Real Estate Development, added, “The prospects of the location are excellent, with the Expo 2020 site in close proximity and huge appreciation can be expected in coming years.”

WEEKLY NEWS

Accommodation

Banyan Tree Unveils Cassia Banyan Tree Group announced the launch of a new brand, Cassia, with which the company enters a new proposition in the serviced apartment sector and brings its portfolio to three brands. Nestled in a niche sector between hotel and apartment, Cassia offers one and two-bedroom units with flexible living and dining options, while it brings together investment opportunities for the growing middle-class looking for affordable holiday homes, as well as the opportunity to develop an innovative hotel product in the serviced apartment segment. Five projects of the brand are already in development in Thailand, Indonesia, Sri Lanka, Australia and China.

Dubai Metro Integral to TI’ME Strategy Market research conducted on behalf of TI’ME Hotels Management revealed that 234 hotels and hotel apartments are currently located within two kilometres of one of Dubai’s 47 metro stations. The aim of the report was to analyse the impact of these transportation hubs on visitor’s booking decisions, and as Mohamed Awadalla, CEO, TI’ME Hotels Management, noted, out of around 530 accommodation establishments listed with international reservation websites, at least 44 percent were situated in close proximity to Dubai’s stations. “Accessibility to the metro network is giving hotels an opportunity to drive occupancy rates as location remains a top priority for guests,” explained Awadalla, adding that Western guests appreciate its efficiency of public transport, while for other nationalities it is a cost-effective alternative.

Banyan Tree Cassia Bintan

TIME OAK Hotel & Suites

Hotel Global Group Company to Manage QAIA Hotel Airport International Group (AIG) selected Hotel Global Group Company as the preferred bidder for the construction and management of a hotel at the north pier of Jordan’s Queen Alia International Airport (QAIA). Scheduled to be completed within six months, the property spans 900m2 and will feature three levels, a lobby and a fully-equipped business area with meeting and training rooms, among others. As Kjeld Binger, CEO, AIG, explained, building the transit hotel is closely aligned with the company’s goal to provide QAIA passengers with a unique travel experience and to continuously improve services on par with top international airports.

28 JUNE 2014

Accommodation

WEEKLY NEWS

Hilton to Open Qatar’s Largest Beach Resort

Hilton Salwa Beach Resort & Villas

Millennium Resort Mussanah Partners with Al Boom Diving and Oman Sail Millennium Resort Mussanah has teamed up with Al Boom Diving and Oman Sail to offer visitors looking to spend their summer holiday on the Gulf of Oman a unique holiday experience. Located just 45 minutes from Muscat International Airport, the 234-key property is in close proximity to some of the best diving sites in the Sultanate, including the UNESCO-protected Demaniyat Islands Marine Nature Reserve as well as Kharabah Island. Thanks to the hotel’s partnership with Al Boom Diving and Oman Sail, watersports and diving enthusiast can now enjoy special offers. A purpose-built dive vessel ensures a fast, safe and comfortable passage for both divers and snorkelers, and Oman Sail overseas the resort’s sailing and watersport activities.

Millennium Resort Mussanah

28 JUNE 2014

Hilton Worldwide has partnered with Al-Rayyan Hospitality to develop a new Hilton Hotels & Resorts property at Salwa Beach in Qatar. The project, hailed as the largest of its kind in the Middle East and a first for Qatar, will span 104ha of prime land and coastline in the southwest corner of the state. The 362-room Hilton Salwa Beach Resort & Villas, Qatar will form the centrepiece of the development’s grand plan that also includes a water park, a luxury marina and yacht club, dive centre, cinemas, premier retail shopping and numerous restaurants. The resort will incorporate 246 deluxe rooms in the main hotel building, and two small villages of family villas on both sides. Guest will also be able to take advantage of a 2,800m2 health club and spa, several outdoor pools, 3,500m2 of meeting and event function space, and a comprehensive choice of 13 restaurants, bars and lounges. Rob Palleschi, global head, Hilton Hotels & Resorts, described the announcement as a true landmark for the Middle East and the company.

WEEKLY NEWS

Accommodation

Hilton Brings New Curio Brand to the Middle East Hilton Worldwide’s recently launched Curio – A Collection by Hilton brand is set to debut in the Middle East with a 207-room project in the Mall of Qatar. Located at the heart of a dynamic new district in Doha, the new luxury hotel, developed in partnership with Al Jarjan Trading & Contracting, will capture the intrinsic personality of the local landscape, a key pillar of the brand, in a well-designed property. Scheduled to open in 2016, the hotel will create a chic luxury retreat with a premium Christian Grage, vice president, operations, Arabian Peninsula, Hilton Worldwide (left), and range of features and Shem Kray, deputy managing director, amenities. Mall of Qatar

Region’s Largest ibis Hotel to Open in 2016

ibis Hotel

Accor HotelServices Middle East is to launch ibis Dubai World Trade Centre District, hailed as the largest economy hotel in the region, in the first quarter of 2016. Strategically located next to the exhibition centre with easy access to both Sheikh Zayed Road and the metro station, the second ibis hotel at Dubai World Trade Centre and the company’s third property near the site will form part of the district’s first phase of development which is slated for completion in the second half of 2015. Featuring 588 units, the new hotel will bring the group’s room count in the district to 1,210.

Steigenberger to Open in Qatar German hotel company, Steigenberger Hotel Group has revealed plans to launch its first project in Qatar. Scheduled for opening in 2016, Steigenberger Hotel Doha Airport Road will be constructed in Doha’s up-and-coming metropolis in close proximity to the airport. The five-star property will feature some 200 rooms, a large conference centre with a 400m2 ballroom, fitness and health centre and two international restaurants. Puneet Chhatwal, CEO, Steigenberger Hotel Group, described Qatar as the perfect match for the company’s expansion strategy. “Following the signing of agreements for projects in China and Dubai, Doha is an ideal addition to our portfolio of hotels at attractive locations.”

28 JUNE 2014

Air

Etihad Cargo Starts Operations to Dar es Salaam Etihad Cargo has commenced a weekly freighter service to Dar es Salaam, Tanzania, which also makes a stop in Nairobi, Kenya on the return sector to Abu Dhabi. Etihad Cargo deploys one of its three Airbus A330-200 wide-body freighters on the route, offering customers heavy uplift capability of up to 64 metric tonnes. The UAE airline initially expects the service to carry heavy electronics, medical equipment and food items to Dar es Salaam, with primarily perishable goods destined for the Gulf region and Europe loaded for the return flights.

WEEKLY NEWS

ADIA Receives AEGEAN Airlines Abu Dhabi International Airport (ADIA) recently welcomed AEGEAN Airlines’ first commercial flight from Athens, Greece, which arrived onboard a 168seat Airbus A320 and was given a water cannon salute at touchdown. Ahmad Al Haddabi, chief operations officer, Abu Dhabi Airports, said, “Abu Dhabi Airports welcomes AEGEAN Airlines to Abu Dhabi International Airport as we look to strengthen our links with major European cities. We are glad that AEGEAN Airlines has chosen Abu Dhabi International Airport as a connection between Europe and the Middle East, reinforcing the capital’s position as an international aviation hub.”

AEGEAN Airlines in Abu Dhabi

Etihad Cargo

Ryanair: World’s Favourite Airline, According to IATA According to the International Air Transport Association (IATA), European low fare carrier, Ryanair remains the world’s favourite airline. The verdict came upon IATA’s latest World Airline Transport Statistics which indicated that Ryanair yet again carried more international passengers than any other airline. IATA confirmed that in fact, in 2013, Ryanair served more international travellers than easyJet, Iberia, and Scandinavian Airlines combined. Further to the confirmation, Robin Kiely, head of communications, Ryanair, commented, “Customers choose Ryanair for our lowest fares, great routes choice and our improving customer experience.”

28 JUNE 2014

WEEKLY NEWS

Air

Etihad Cargo Posts Record Figures Etihad Cargo uplifted record cargo tonnage across the world in April and May, earning the carrier a place among the top 10 performing global air cargo operators on the WorldACD Market Data’s monthly list. In April, Etihad Cargo moved 44,730 tonnes of cargo around the globe, up 30 percent year-on-year, while May showed a 31 percent improvement with freight volumes reaching 48,869 tonnes. “Moving onto the list of the world’s top 10 is a great achievement and our intention is to continue building our business, create value for our partners, and support our customers,” said Kevin Knight, chief strategy and planning officer, Etihad Airways, noting that the figures were driven by a combination of factors, including better capacity utilisation and more bellyhold capacity on various routes, enhanced scheduling, optimised connections and a robust charter business.

Bahrain Welcomes Pegasus Airlines Pegasus Airlines has commenced operations between Istanbul’s Sabiha Gökçen International Airport and Bahrain International Airport (BIA). The low-cost carrier will operate three weekly flights on the route, providing the Kingdom with easy connectivity to 11 destinations within Turkey and 33 international cities across Europe. Welcoming Pegasus Airlines at BIA, Mohammed Khalil, vice president, commercial and marketing, Bahrain Airport Company (BAC), noted that the new service, which marks the Turkish carrier’s eighth destination in the Middle East, is expected to help spur tourism and bolster business activities between the two countries. “The new route reiterates BAC’s commitment to further expand BIA’s network and provide passengers with connectivity options and ease of access to the rest of the world,” added Khalil.

Gulf Air Relaunches Athens Services Gulf Air has celebrated the resumption of operations to Athens. As Maher Salman Al Musallam, CEO, Gulf Air, noted, the restart of the flights comes at a time when the Greek economy experiences positive signs of recovery. “We expect our newest destination to appeal to Bahrain and GCC residents not only as a prime holiday destination but as a key business link between Greece and the region. The addition of Athens to Gulf Air’s network is in line with our strategy of strengthening the airline’s network with key global destinations,” added Al Musallam. Using an Airbus A320-ER aircraft in two class configuration, the Bahraini carrier offers four weekly services to Athens International Airport.

Launch Ceremony

28 JUNE 2014

Air

Mahan Air: Yerevan Launch On June 1 Iranian carrier, Mahan Air celebrated the launch of thrice weekly, nonstop services to Zvartnots International Airport with a gala dinner at a five-star hotel in the Armenian city of Yerevan. Earlier that day, Mahan Air held a press gathering at the airport upon landing of its flight from Tehran with 100 percent seat load factor. In another development, from June 3, particular checkin counters dedicated to business, Gold and Silver class passengers have been opened at Imam Khomeini International Airport, Tehran, available to international flights’ passengers.

Mahan Air Crew

Qatar Airways Makes Miami Debut Qatar Airways’ maiden voyage to Miami International Airport touched down on June 10, marking the airline’s sixth US gateway and the first nonstop service between the Middle East and the US city. Akbar Al Baker, CEO, Qatar Airways, who was on board the maiden flight and led a high level delegation, said, “Our aim is to bring the world closer together through a five-star unparalleled aviation experience, and we are particularly pleased that for the first time, Florida is being served from the Middle East market.” Miami International Airport is one of the largest hubs in the US, handling over 40.5 million passengers in 2013. It is the country’s second busiest airport for international travel and the busiest for international freight, while the destination itself is known for year-round sunshine and beautiful beaches.

28 JUNE 2014

WEEKLY NEWS

Qatar Airways Launches My Q-Tag Qatar Airways has developed a new online system for passengers who wish to print their own baggage tags before arrival at the airport. My Q-Tag enables customers to arrive at the airport and proceed directly to the web check-in bag drop counter, where a customer service representative will process their already labelled baggage. Currently available to 103 destinations for passengers exiting Doha, the initiative adds a further layer of customer service to the online check-in process by enabling passengers to proceed quickly into the departure area where they can avail of more time to relax before boarding their flights. “Qatar Airways passengers will be thrilled to take advantage of our new My Q-Tag service, along with the comfort and functional design of the new [Hamad International] Airport, and the exceptional shopping and dining choices it offers,” attested Akbar Al Baker, CEO, Qatar Airways.

WEEKLY NEWS

flydubai Highlights Links with India There has been consistent and positive growth of foreign tourist arrivals from the Middle East to India over the last three years as investment and trade ties continue to strengthen between the two regions, while tourism between India and the UAE, and the rest of the flydubai network, continues to drive demand for travel. This was stressed during the airline’s inaugural trip to India, following the announcement of 10 new flights to Delhi, Kochi and Trivandrum. During the tour to India, flydubai hosted representatives from the Russian and Middle Eastern media to showcase the country as a key destination within its network, and created a show kitchen featuring a wide range of culinary flavours as well as an art gallery with pictures of the many hidden gems from across its network.

Air

Emirates Increases Capacity on Newly-introduced Boston Route

Emirates

From August 1 Emirates is to switch from its Boeing 777-200LR currently operating the Boston itinerary, to a larger Boeing 777-300ER aircraft, adding cargo and passenger capacity which translates to a 40 percent increase in seating. Having launched on March 10, the route has seen steady growth thanks to Emirates’ unique product and service which is offered to customers in all three cabins, supported Hubert Frach, divisional senior vice president, commercial operations, west, Emirates.

Etihad Airways to Improve Guest Sleep Experience

Etihad Airways

Etihad Airways launched a new programme to improve sleep quality on its long-haul flights in collaboration with a panel of sleep experts from the American Centre for Psychiatry and Neurology (ACPN) in Abu Dhabi. The carrier has received expert guidance from ACPN on sleep hygiene and on-board wellbeing, and has developed comprehensive guidelines for sleep in-flight, created for the airline’s guests, as a result of clinical studies carried out by ACPN on patients experiencing effects related to long-haul flying. “We understand that sleep is an important requirement for our guests, many of whom fly multiple journeys with us each year. For this reason, we will continue ensuring greater levels of comfort and wellbeing on our flights. The research we have carried out in collaboration with the experts at the ACPN will allow us to significantly improve the cabin environment for our guests and to provide targeted investment in our on-board experience for tangible customer benefit,” said Peter Baumgartner, chief commercial officer, Etihad Airways.

28 JUNE 2014

Air

WEEKLY NEWS

SITA to Introduce Enhanced Aircraft Tracking Capability SITA will launch an innovative technology solution which will allow airlines to efficiently and cost-effectively track their aircraft utilising technology that is already installed in the vessels to provide advanced tracking capabilities. SITA AIRCOM Server Flight Tracker solution will enable interested airlines to track aircraft movement by merging SITA’s airline dispatcher centre system and airline operations centre system (AIRCOM) server, with its Future Air Navigation System ground application, which is available to Air Navigation Service Providers. “The strong upside of our innovative solution is that it can be developed quickly and it will only add minimal cost to the airlines as it will utilise existing systems on the aircraft,” confirmed Francesco Violante, CEO, SITA.

Turkish Airlines Expands to Varna Turkish Airlines has added Varna, Bulgaria to its network as its 252th worldwide destination, having begun on May 30. Roundtrip flights between Istanbul and Varna are operated twice weekly and are linked on the Constanta route which is also passing from the Romanian city on Tuesdays, Wednesdays, Fridays and Sundays. Established in 1933 with a fleet of five aircraft, Star Alliance-member Turkish Airlines currently operates a fleet of 251 passenger and cargo aircraft flying to 252 international and domestic hubs.

Varna

SAUDIA Cargo Resumes Operations from Houston As of June 15, SAUDIA Cargo recommenced its Boeing B747 freighter services from Houston, US to Saudi Arabia which are operated once a week directly to Dammam and via Amsterdam to Riyadh. “We are thrilled to be returning to the market with a direct freighter service from Houston to Saudi Arabia. This is an important addition to our network, where we currently utilise the belly capacity on 17 weekly passenger flights from New York, Wash-

28 JUNE 2014

ington and Los Angeles to the Kingdom. A dedicated freighter service from the US to Riyadh and Dammam will undoubtedly strengthen our position on this strategic route,” commented Peter Scholten, vice president, commercial, SAUDIA Cargo. Houston is a key market for the cargo airline due to the region’s lucrative oil industry and with demand estimated to grow following the introduction of this service, SAUDIA Cargo plans to add a second weekly flight as of September.

WEEKLY NEWS

International

Protea Hotels Go Live on Marriott.com Marriott International Protea’s portfolio of hotels became available for booking on its website from May 26, as well as through Marriott International global reservations offices, marking the latest phase in the integration of Protea Hotels within the Marriott International portfolio of brands. The company recently completed the approximately USD200 million acquisition of Protea Hotels and its sub-brands, African Pride Hotels and Protea Hotel Fire & Ice! securing its position as the largest hotel operator on the African continent. Alex Kyriakidis, president, Middle East and Africa, Marriott International, commented that soon after the acquisition of Protea Hotels the company’s valued guests have access to the portfolio of hotel options continent-wide and globally across Marriott International’s entire range of brands.

Best Western Debuts in Sri Lanka

BEST WESTERN Elyon Hotel Colombo

Best Western International (BWI) reaches another landmark in its international expansion with the launch of the company’s first-ever hotel in Sri Lanka scheduled for July 1. The brand new BEST WESTERN Elyon Hotel Colombo is located on Marine Drive, offering 60 contemporary guest rooms, all of which are equipped with LCD TVs, iPod docking stations and complimentary Wi-Fi, as well as a stylish rooftop bar and terrace - a unique proposition for Colombo. Commenting on Sri Lanka’s potential, Glenn de Souza, vice president, international operations for Asia and the Middle East, BWI, said that the country’s fast-paced GDP growth and burgeoning tourism industry, make Sri Lanka one of Asia’s new ‘tiger economies’.

Renovated J Plus Hotel by YOO Unveiled The relaunch of J Plus Hotel by YOO located in Hong Kong’s Causeway Bay following a HKD10 million (USD1.3 million) makeover reveals a celebration of urban renaissance and the introduction of an original new approach to architecturally inspired design. The extensive makeover has seen refreshingly bright designs applied to each of the hotel’s 32 luxurious studios and 24 spacious suites, which are styled in four dynamic colour themes.

28 JUNE 2014

AGENT'S CORNER

AGENT’S INSIGHT NAME: Ahmed Ibrahim POSITION: Tourism manager COMPANY: Musaad Al Saleh Travel LOCATION: Kuwait WEB: www.msstravel.net

Who are you? I am a tourism manager who lives in Kuwait. I started my tourism career 14 years ago. I am well-educated since I studied at a French school and an English university and I hold a major in economics and marketing techniques. My work is my pleasure. For now my company is Musaad Al Saleh Travel, one of the leading agencies in Kuwait which was the first travel agency in the market, operating since 1951.

Al Basel Group Launches New Agency Looking to capture a larger share of the booming regional tourism industry, Al Basel Group of Companies has revealed plans to open a new travel agency, Tuwaiq, in a bid to help address the travel demands and requirements of both local and international tourists. The new office, which will be located in Dubai World Central, is set to reinforce the group’s po-

sition as a leading player in the Middle Eastern market. Banking on the company’s vast experience in the industry, the new agency is looking to target the region’s middle and upper class segments from the UAE, Saudi Arabia, Kuwait, Qatar, Turkey and Egypt, offering them various services, including consultancy, booking and mentoring.

Al Tayyar Travel Group Accredited by IATA

What is your favourite thing about working in the travel industry? My favourite thing is to always be a step ahead of the competitors and that only happens by increasing product knowledge and personal skills. Working in the travel industry and selling the world to clients with passion is an adventure, not a routine work or a fixed product. Where would you like to travel to for your next holiday? I have travelled to many places around the globe but I really wish to visit the US. Why should people come to you for travel advice? For product knowledge, programme planning and reputation.

Kuwait

28 JUNE 2014

Prince Sultan Bin Mohammed Al-Saud, chairman, Al Tayyar Travel Group

Al Tayyar Travel Group received certification from the International Air Transport Association (IATA) in recognition of its commitment to effective operations to achieve global standards in the promotion and sale of air transport services. Applauding this achievement, Nasser Al Tayyar, president, Al Tayyar Travel Group, commented that the honour rewards the organisation’s primary objective of ensuring professional and high-quality services provided to customers across all geographies and at all times. The group has seen tremendous growth in services this year across Saudi Arabia, something which is part of its horizontal and vertical expansion strategy. Today the company has presence throughout the Kingdom, with more than 350 branches, including 295 IATA-accredited offices.

TRAVEL TALK

travel talk is your space

Pierre Delfau

Tony Tyler

General manager, Southern Sub Abu Dhabi.

Director general, International Air Transport Association (IATA).

“What sets Southern Sun Abu Dhabi apart as a deluxe hotel is the brand’s long-standing heritage of warm and welcoming service. The guest experience is led by a team of passionate professionals from all over the world with careful Emotional Quotient Inventory testing central to our recruitment process. The assessment ensures that our employees’ social and emotional strengths resonate with our overall business philosophy.”

“The [unanimous] resolution [which calls upon governments and the industry to work together on a balanced package of measure to effectively deter and manage the problem of unruly air passenger behaviour] confirms the determination of airlines to defend the rights of their passengers and crew. Everybody on board is entitled to enjoy a journey free from abusive or other unacceptable behaviour.”

James Hogan

Rob Collier

President, Etihad Airways.

General manager, Radisson Blu Residence Dubai Marina, Dubai.

“Marking 10 years of successful operations between Abu Dhabi and Germany is a historic milestone for Etihad Airways [...]. In 10 years we have grown our German operations substantially, launched new routes, opened a premium lounge in Frankfurt, commenced freighter operations to Frankfurt, unveiled our European and German headquarters in Berlin, and started and cemented our strategic partnership with airberlin.”

“We will continue working on our sustainable plan of uplifting and improving the facilities and services within the property without impacting our loyal guests. Most recently we replaced all the carpets within the guest apartments and we are awaiting delivery of fabulous new beds within all our apartments. In addition to our corporate base we enjoy success within the GCC markets, in particular Saudi Arabia.”

TRAVEL TALK is your space – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, and observations to editorial@traveltradeweekly.travel

28 JUNE 2014

WHO'S MOVED

Aftab Abdul Raman Aftab Abdul Raman has joined Emirates Grand Hotel as sales manager. In his capacity, he will provide support to the director of sales and marketing in maximising revenue and developing new strategies. In addition, he will also help maintain and strengthen ties with existing partners and

generate new business leads. Ramam has more than 10 years of experience in the hospitality and tourism industry, with strong background in reservations and sales. Prior to his current role, he served at Flora Hospitality and Chelsea Tower Hotel Apartments as assistant sales manager.

Michael Martin Michael Martin has assumed the positions of general manager at the soon-to-open InterContinental Dubai Marina and regional general manager overseeing InterContinental Hotels Group (IHG)’s 10 properties in the UAE. In his new capacity, Martin will open Dubai’s newest InterContinental hotel in the fourth quarter of the year, and he will also oversee IHG’s expansion in the country. Martin has more than 30 years of hospitality industry

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experience under his belt, 22 years of which he spent with IHG, serving the company at various properties around the globe. He moves to the UAE from China, where he spent four years first as area general manager in West Guangdong, and later as area general manager in the Sichuan province. Prior to moving to Asia, Martin worked extensively in the UK, managing 22 properties across IHG’s Holiday Inn and Crowne Plaza brands.

Jenny Fajutag Jenny Fajutag has been named marketing and communications manager at Taj Palace Hotel Dubai. Fajutag, who holds a bachelor degree in international travel and tourism management moved to the UAE in 2006 to join Jumeirah Group. After an initial period as a res-

taurant hostess, she continued in guest relations and customer sales before exploring the fields of marketing and public relations for both rooms and restaurants, in particular developing digital marketing skills. Most recently she served as marketing and communications executive at Jumeirah Group.

TRAVEL CHANNELS

Over 61,000 Jobs in the Hospitality Sector The number of job vacancies in the Gulf regionâ&#x20AC;&#x2122;s hospitality sector more than tripled from 18,000 in 2009 to 61,000 in 2013, data compiled by recruitment website, Catererglobal.com revealed.

he report also found that job vacancies have grown over 25 percent since 2012, putting increased pressure on human resources managers to fill many of these positions with candidates that have the required skills. Other findings from the report show a significant rise in applications for vacancies, particularly in management posts which have now become exceptionally competitive. Also, whilst the number of management roles has remained relatively steady, the number of non-management posts jumped 32 percent during the second half of 2013, particularly in front office and housekeeping vacancies.

Long-Term Sustainable Growth of Tourism Is a Collective Issue Governments need to work collegiately and take a long-term view of the economic importance of travel and tourism to ensure the sustainable growth of the industry, remarked David Scowsill, president, World Travel & Tourism Council (WTTC), speaking on the occasion of the 98th World Tourism Organisation Executive Council. WTTC understands the limitations faced by some government departments, whose influence and decision-making power is often limited and competes against other stronger elements but for visa facilitation and infrastructure projects to work for the sector, and for true transport connectivity to be realised, this requires understanding across many government ministries, Scowsill supported.

UNWTO: Tourism Routes Key to Regional Development The 98th session of the World Tourism Organization (UNWTO) Executive Council meeting in Spain highlighted the role of tourism routes in promoting regional integration and growth, which contributes to stronger economic development. Moreover, participants identified infrastructure, visa facilitation, transportation, public-private partnerships, public sector coordination and branding as fundamental success factors in the development of tourism routes.

IATA and UNWTO to Collaborate The World Tourism Organization (UNWTO) and the International Air Transport Association (IATA) have formally agreed to jointly advocate for innovation and talent development in the public and private sectors as the means to promote competitive and sustainable tourism development, with a particular focus on the air transport industry. In line with the memorandum of understanding signed between the two entities, IATA will support the creation of a new category within the UNWTO Awards for Excellence and Innovation in Tourism, which will recognise innovation in marketing, product development with the objective to enhance connectivity and increase travel accessibility by airlines, travel agents and other travel and tourism companies.

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RENDEZVOUS

Q & A with Abdulaziz Al-Mass The recent launch of the long-awaited Hamad International Airport (HIA) has not only brought to fruition the vision of the country’s leadership, but as Abdulaziz Al-Mass, senior manager, public relations and communications, Doha International Airport and HIA, says, also raises the bar in travel experience.

Travel Trade Weekly: The opening of HIA is set to transform the travel experience by offering world-class travel efficiency and the highest possible standards of passenger care. What are the main features of the airport that make it a worldclass hub? Abdulaziz Al-Mass: HIA’s pioneering design, engineering and construction makes it a flagship national project and one of the most ambitious global projects currently underway. With state-of-the-art infrastructure and facilities all housed within one space, as well as optimised operational flow, HIA sets a new global standard in travel experience. The new passenger terminal complex spans over more than 600,000m2 and offers a seamless experience from check-in to transfers and boarding. The concourses are comfortable, attractive and modern, exhibiting works of art commissioned by some of the most famous local and international names. With 40,000m2 of combined high-end retail and food and beverage outlets, HIA takes airport shopping and dining to a whole new level. In addition to a premium shopping experience, HIA will offer a wellness facility with swimming pool, gym and two squash courts, as well as other recreational facilities as the airport continues to complete further facilities. This includes the hotel with 100 rooms in the south node and an additional 100 rooms in the north node upon completion for the full disposal of our passengers. A glass structured public mosque based in front of the airport will serve Muslim passengers’ spiritual needs. All of this is supported by state-of-the

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Abdulaziz Al-Mass Senior manager, public relations and communications, Doha International Airport and Hamad International Airport

mirror each other in design and Concourse C, the largest of all three, will offer passengers unobstructed views of the airfield. However, HIA will almost double its capacity from 30 million to 50 million annually with the addition of two further concourses – D and E at a later date. Travel Trade Weekly: In your opinion, how will this new international transport hub transform Qatar’s image and contribute to the country’s socio-economic development?

art technology that allows minimum waiting time and maximum convenience when checking in, getting immigration clearance or getting around the airport, ensuring the highest levels of security and safety. We are extremely excited to see HIA’s opening and to see the positive response from our passengers. Travel Trade Weekly: On April 30, 10 airlines commenced services to HIA, while Qatar Airways has just recently moved its operations to the hub. When is the airport expected to become fully operational and how many passengers will it handle in its first year? Abdulaziz Al-Mass: HIA [became] fully operational on May 27 and in its first phase it will have capacity for 30 million annual passengers, as three out of five concourses will open – A, B and C. Concourse A and B

Abdulaziz Al-Mass: HIA was planned as part of the long-term strategic vision of the country to create a world-class aviation hub, providing all passengers with a worldclass travel experience. It is a reflection of the growing stature, economic success and beauty of Qatar, becoming a showcase for Qatar’s culture, technological, environmental and economic achievements. The new airport will play a critical role in maintaining Qatar’s position as one of the world’s fastest growing economies and acting as a gateway to the Middle East and onto the rest of the world. HIA will be one of the key drivers of the economy diversification and will have a strong impact on the human and economic development pillars of Qatar National Vision 2030. This includes Airport City, over 100ha of land alongside the new airport, reserved for sustainable commercial development that will include a free trade zone, office and business park, hotels and retail mail. We believe it will result in diversification of revenues and greater employment and prosperity for Doha and the citizens of Qatar.

NEWS & EVENTS

BAC in Global Aviation Conference

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