Travel Trade Weekly Issue 264 by Travel Trade Publications

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29 NOVEMBER 2014

ISSUE 264

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MEET NEWLY-LAUNCHED TRAVEL TRADE EUROPE!

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29 NOVEMBER 2014

ISSUE 264

AIR ARABIA POSTS RECORD NINE-MONTH RESULTS AS OF THIS MONTH, AIRBERLIN DEPARTS TWO TIMES PER WEEK FROM DÜSSELDORF TO MARRAKECH AND OFFERS NUMEROUS CONNECTING FLIGHTS TO ITS NEW AFRICAN DESTINATION.

02 FOUR- AND FIVE-STAR HOTEL REVENUE UP IN OMAN

08 IN THIS ISSUE MARKET UPDATE TECHNOLOGY CRUISING TOURISM DESTINATIONS ACCOMMODATION AIR RENDEZVOUS INTERNATIONAL AGENT CORNER TRAVEL TALK TRAVEL CHANNELS WHO’S MOVED PHOTO ALBUM NEWS & EVENTS

02 04 05 06 10 14 17 18 19 20 21 22 23 24

AIRBERLIN LINKS DÜSSELDORF AND MARRAKECH

MARKET UPDATE TRAVEL TRADE PUBLICATIONS

MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba

Air Arabia Posts Record NineMonth Results Air Arabia announced its financial results for the first nine months of the year, ending September 30, as the success of the company’s hub and network expansion strategy continued to be reflected in strong performance figures.

CONTRIBUTORS Dominique Christou Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

MENA EXCHANGE RATES As of

27/11/2014

Currencies shown in blue are fixed against the US Dollar

COUNTRY

CURRENCY 1USD=

Bahrain (BHD)

Dinar

0.37

Jordan (JOD)

Dinar

0.71

Oman (OMR)

Rial

0.39

Qatar (QAR)

Rial

3.64

Saudi Arabia (SAR) Riyal

3.75

UAE (AED)

Dirham

3.67

Algeria (DZD)

Dinar

85.83

Egypt (EGP)

Pound

7.14

Iran (IRR)

Rial

26,842.47

Iraq (IQD)

Dinar

1,159.11

Kuwait (KWD)

Dinar

0.29

Lebanon (LBP)

Pound

1,510.55

Libya (LYD)

Dinar

1.19

Morocco (MAD)

Dirham

8.84

Syria (SYP)

Pound

170.40

Tunisia (TND)

Dinar

1.84

Yemen (YER)

Rial

214.91

he carrier’s net profit for the first nine months of the year stood at AED498 million (USD135 million), up 46 percent compared to the corresponding period of 2013, while its turnover of AED2.8 billion (USD762 million) showed an increase of 17 percent year-on-year. The low-cost airline served over 5.1 million passengers during the period under review and the average seat load factor for the same period stood at an impressive 82 percent.

GTA Partners with Outrigger Enterprises Group

GTA, a travel distributor, has launched its enhanced distribution agreement with 10 properties in Australia, Fiji, Mauritius and Thailand from Outrigger Enterprises Group.

ssentially, the agreement enables greater choice for businesses selling accommodation and travel, while bringing more of the world’s travellers to stay at Outrigger properties. Martin Jones, senior vice president, global sourcing and commercial management, GTA, noted, “This partnership will give travel-selling businesses an even greater choice of accommodation and extend the variety of rate options we offer their clients.” 29 NOVEMBER 2014

WEEKLY NEWS TECHNOLOGY

Emirates App Now on iPhone Building on the successful launch of the Emirates app for iPad earlier this year, the airline has now increased its mobile presence with the launch of the iPhone version.

ow with enhanced features such as the ability to check-in and download their boarding pass directly to Passbook, passengers can enjoy the featured push notifications for check-in, flight boarding, gate changes and baggage belt numbers. “There is no doubt that our customers increasingly want to use their mobile devices and tablets to book and manage their travel,” said Boutros Boutros, divisional senior vice president, corporate communications, marketing and brand, Emirates.

Emirates app for iPhone

Sabre Supports Wearable Technology

Use of HoistLocatel Application in the Middle East

R Samsung Gear S

abre is developing travel services that work across the emerging spectrum of wearable technology including smart watches and Google Glasses, preparing for the dramatic impact wearable’s will have on the way consumers shop for and experience travel. TripCase is the first travel app of its kind to integrate with the highlyanticipated Samsung Gear S smart watch, allowing the traveller to click the notification on the watch to open the TripCase app to the relevant place on the mobile device.

adisson Royal Hotel Dubai and Radisson Blu Resort Fujairah are the first two hotels in the Middle East using the HoistLocatel’s dedicated lobby, in-room web application. The innovative hotel applications make guests’ experience easier, providing them with all the hotel and concierge information in English and Arabic. From in-room dining orders to spa bookings, special guest requests and city guides, the apps can be conveniently used through both hotels’ free high-speed Internet access to guests. Using two major technology platforms, iOS and HTML5, HoistLocatel has developed MOBILITY, a range of three mobile applications; LobbyCompanion, In Room and Companion.

29 NOVEMBER 2014

CRUISING WEEKLY NEWS

MSC Cruises Partners with LEGO

Supporting Marine Protected Areas

MSC Cruises joined forces with LEGO Group to create LEGO playrooms and entertainment options aboard selected vessels for voyagers with children.

29 NOVEMBER 2014

Lego toys onboard MSC vessels

he first vessel to receive the new play area will be MSC Armonia, which is currently undergoing a revamp and extension, followed by two more ships by 2017. Gianni Onorato, CEO, MSC Cruises, commented, “The LEGO Group bricks and toys are close to the hearts of millions of people who grew up playing with them, and with this partnership we hope to give our younger guests some magical memories that they will treasure forever.”

s part of its Our Marvelous Oceans partnership with Marine Conservation Institute, Holland America Line has created a new programme that highlights and educates guests and crew about marine protected areas around the world through onboard presentations by shipboard personnel. The initiative, developed with the team at Marine Conservation Institute, will cover what a marine protected area is and how to visit one without causing harm to the habitat and wildlife. “The goal of this partnership is to promote marine protected areas around the world, especially in those regions where our ships sail,” said Richard Meadows, executive vice president, marketing, sales and guest programmes, Holland America Line.

WEEKLY NEWS TOURISM DESTINATIONS Sharjah Keeps Standards High

DCTCM Opens Office in Sydney

Sydney

Khalid Jasim Al Midfa

he Sharjah Commerce and Tourism Development Authority (SCTDA) has launched an intensive 10-day long inspection campaign at 107 hotel facilities in the emirate, to ensure the highest levels of services are provided to guests, especially in enforcing health, hygiene and environment guidelines with a 20-day deadline to carry out maintenance, according to H.E. Khalid Jasim Al Midfa, director general, SCTDA. Sharjah received more than a million hotel guests during the first half of this year, said Al Midfa, emphasising the role played by hotel establishments and the quality of hospitality and services they offer in attracting visitors and contributing to the tourism sector in the emirate.

With the aim of driving growth in visitor numbers from countries within Asia Pacific, Dubai Corporation for Tourism and Commerce Marketing (DCTCM) announced the establishment of a new hub office in Sydney.

he new office will oversee the work of DCTCM’s existent offices in the Far East, Japan, Australia and New Zealand to maximise opportunities to increase visitor numbers from Australia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Singapore, Taiwan and Thailand. Issam AbdulRahim Kazim, CEO, DCTCM, said, “Asia Pacific is of high strategic importance to us, with significant potential for growth across the whole region.”

Omran and Qatari Diar to Launch New Project

comprehensive development agreement was signed between the government of Oman and Qatari Diar Ras Al-Hadd Development Company, a newly-established entity that is jointly owned by Oman Tourism Development Company (Omran), representing the Sultanate, and Qatari Diar. The deal gave the green light for the commencement of the eco-themed Ras Al-Hadd tourism project. Covering a land area of 1,848ha, the development will see the establishment of a 200-unit eco-resort, two five-star properties, hotel and residential villas, souqs, a wildlife preservation and observation park, a specialised marine life park, as well as a dedicated heritage village. The first phase of the project is set for completion by the end of 2018.

29 NOVEMBER 2014

WEEKLY NEWS

Four- and Five-Star Hotel Revenue Up in Oman According to a report issued by the National Centre for Statistics and Information, the number of guests staying at four- and five-star hotels in Oman witnessed a significant increase of 23.4 percent by the end of September, reaching 529,466 guests in year-to-date figures.

dditionally, total revenue for luxury and upper-class hotels also recorded a healthy year-on-year growth of 9.8 percent during the same period. Moreover, the occupancy rate was also boosted, rising to 57.5 percent compared with a 54.9 percent recorded in September 2013. Europe topped the list of four- and five-star hotel guests with 166,284 visitors; following were Omanis at 156,672 and the GCC segment which reached 79,305.

Egypt Back in the Top Five

gypt Tourism Authority celebrated the success of its tourism campaign, Masr Wahashtouna, which resulted in a 40 percent rise in tourist numbers from the Middle East. Moreover, it brought Egypt back up to the top five touristic destinations in the Middle East. Hisham Zaazou, tourism minister, Egypt, commented that the campaign has engaged Arab tourists to increase to unprecedented numbers and will now also target foreigners, who make up around 70 percent of the tourists that travel to Egypt. ”We hope that tourist numbers would rise by up to 10 percent this year, and recover to pre-uprising levels of 14.7 million visitors in 2015,” he added.

Muscat Boasts Omagine Tourist Complex

he US-Omani company Omagine has penned a deal with Oman’s Ministry of Tourism to develop, design, operate and own a tourist entertainment and real estate project in the governorate of Muscat. Omagine Project is planned to include residential units, apartments, villas, five- and four-star hotels, an open theatre, a small marina and dining outlets. Ahmed bin Nasser al Mahrzi, tourism minister, Oman, said that the development is one of the major tourism projects that will be implemented in the governorate of Muscat.

29 NOVEMBER 2014

WEEKLY NEWS Aviation to Contribute USD53.1 Billion to Dubai’s Economy

Fujairah Presents Ambitious Projects

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ujairah is moving towards the creation of its Strategic Master Plan Project 2040 by the end of the year, which will set a framework for urban, cultural and sustainable development. It will include service projects such as the flagship development of a 3km Corniche, as well as Sheikh Mohammed bin Zayed Residential City, strategically situated near Fujairah International Airport. The development of tourism facilities and the opening of four- and five-star hotels, in addition to a large number of business and tourism projects planned or underway aim to capitalise on Fujairah’s promising tourism potential, as the emirate expects about 1.4 million visitors by year end.

Fujairah

mirates, Dubai Airports and the aviation sector as a whole contributed USD26.7 billion to the Dubai economy in 2013, which was almost 27 percent of Dubai’s GDP and supported a total of 416,500 jobs, accounting for 21 percent of the emirate’ s total employment. These figures were based on the latest report Quantifying the Economic Impact of Aviation in Dubai, conducted by Oxford Economics as a follow-up to its 2011 study. The report reaffirms aviation’s growing significance as a major engine of economic development and its farreaching contributions to other industries as a catalyst for a spectrum of economic activity.

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Iraq Prepares USD50 Billion Aviation Infrastructure Projects

usiness opportunities in Iraq’s USD50 billion aviation infrastructure projects will be highlighted during Iraq Airports Show, hosted by Sulaymaniyah International Airport from December 3 – 4. The fourth annual Iraq Airports Conference and Exhibition will focus on the progress of Iraq’s ongoing airport projects, as well as best practices in air traffic control and management, safety and security, operations and ground handling. “Air transport infrastructure in the country has crumbled after years of underfunding, but the Iraqi government has a clear vision to rebuild the aviation sector by injecting cash into redevelopment efforts and regaining international investor confidence,” said Ram Muthaiah, general manager, Babylon International, organiser of the show.

29 NOVEMBER 2014

WEEKLY NEWS ACCOMMODATION

Jumeirah Beach Hotel Unveils Revamped Lounge

Jumeirah Beach Hotel

Jumeirah Beach Hotel has reopened its Palm Court Lobby Lounge following a refurbishment inspired by the four elements; earth, air, fire and water.

he lounge offers premium dining experiences such as the famous five-course afternoon tea, light bites, pastries and an imaginative menu featuring classic favourites. The seating area is divided into three distinct zones, with the fire-inspired one being at the centre of the lounge and the side areas drawing influence from earth and water. The fourth element, air, is reflected in the open, light and transparent spaces across the lounge.

Starwood Introduces SPG Keyless

tarwood Preferred Guest (SPG), Starwood Hotels & Resorts Worldwide’s loyalty programme, launched SPG Keyless, the hospitality industry’s mobile, keyless entry system allowing guests to use their smartphone as a key. Rolling out at Aloft, Element and W Hotels around the globe, SPG Keyless, which is powered by the SPG app, made its official debut in 10 hotels in markets including Beijing, Hong Kong, New York, Los Angeles and Doha. “Not only does SPG Keyless alleviate a perennial pain point for travellers, but it also transforms the first interaction with our guests from one that is transactional to something more personal,” said Frits van Paasschen, president, Starwood Hotels & Resorts Worldwide.

Shangri-La Reinvents Dining in Abu Dhabi

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Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

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hangri-La Hotel, Qaryat Al Beri, Abu Dhabi announced that Sofra bld, its all-day international dining restaurant, is offering an early dinner on weekdays which starts at 17:00. This is a way of thanking its guests for making the restaurant one of the favourite dining venues in the capital. Moreover, Bord Eau, the hotel’s French fine dining restaurant, opened its doors for lunch on November 8. Marking yet another milestone, the venue offers dining guests a casual business lunch menu with à la carte dishes prepared by chef de cuisine Didier Quennouelle.

29 NOVEMBER 2014

ACCOMMODATION WEEKLY NEWS

ollowing positive response to the launch of the 2015 Private Jet experiences, Four Seasons announced the launch of four new private jet itineraries for 2016. Featuring re-imagined versions of the Around the World journeys, these escapes include two completely new experiences built around the themes of adventure and cultural exploration. The Cultural Escape: Europe, Middle East and Africa, which will be available from November 4 – 22, 2016, will take guests from London to Jordan, onwards to Dubai, Seychelles, Tanzania and Italy. “Our new 2016 itineraries offer guests the opportunity to experience new and exciting destinations [...],,” said Christopher Norton, executive vice president, global product and operations, Four Seasons Hotels and Resorts.

The Ritz-Carlton, Dubai Enhances Luxury Stays

dding another milestone to its 16-year history, The Ritz-Carlton, Dubai has completed its refurbishment project, unveiling 146 additional guestrooms and suites. The newly renovated wing features 138 deluxe rooms, five executive suites ideal for family travellers, one Emirates suite which boasts a 75m2 private terrace and two presidential suites featuring an in-suite wellness spa experience. Each of the rooms and suites is completed with private balconies offering views of the resort’s gardens and the turquoise waters of the Gulf. The fresh addition also incorporates a brand new all-day dining restaurant, as well as the revamped Lobby Lounge and Library Bar.

The Ritz-Carlton, Dubai

Four Seasons Adds Dubai Stop to Its Private Jet Escapes

Crowne Plaza Redefines Guest Room Experience

rowne Plaza Hotels & Resorts has unveiled its next generation guest room, developed to meet the changing needs of today’s modern business traveller. The new guest room introduces a uniquely angled noisereducing bed design and an innovative ‘nook’ area which offers a multi-purpose space to hold informal meetings, socialise and relax. It also includes a dedicated, multi-purpose workspace, envisaged as a clutter-free surface with accessible outlets and adjustable lighting. Keith Barr, chief commercial officer, InterContinental Hotels Group, said, “Our innovative, intuitive guest room design creates a fantastic new space that will encourage them to be productive but also to rest and, crucially, to get a great night’s sleep.”

29 NOVEMBER 2014

WEEKLY NEWS ACCOMMODATION

Four Seasons Resort Dubai at Jumeirah Beach Opens

et on a 270m natural beachfront offering open sea and city skyline views from all its 237 rooms and suites, Four Seasons Resort Dubai at Jumeirah Beach has opened its doors to guests. The hotel features 10 dining and lounge options, including the exclusive rooftop Mercury Lounge, as well as a showpiece Four Seasons Spa, pools, tennis courts and more. Simon Casson, general manager, Four Seasons Resort Dubai at Jumeirah Beach, commented on the property, “For those already familiar with Dubai’s sky-piercing architecture and over-the-top opulence, prepare to be surprised. Our resort is an intimately scaled, luxurious enclave of comfort and style, in the heart of one of the world’s most dynamic cities.”

Four Seasons Resort Dubai at Jumeirah Beach

Sheraton Doha Invites Guests for a Sneak Peek

atara Hospitality and Starwood Hotels & Resorts Worldwide reintroduced Sheraton Doha Resort & Convention Hotel following a nine-month renovation. Scheduled to officially relaunch in December, the property opened its doors on November 16, offering guests a sneak peek into the restoration of Doha’s social icon. The special sneak peek gave local residents and guests access to the lobby and public areas, with the hotel team offering tours to all the renovated areas of the hotel, including guest rooms, the convention centre, the recreation centre and food and beverage outlets. While the property will not be operational until its official reopening, the all-day dining outlet, Al Hubara, and lobby café, Atrium Lounge, will be serving guests during the sneak peek period.

Sheraton Doha Resort & Convention Hotel

Action Hotels and Accor Prepare Third Hotel in Kuwait

ction Hotels has recently signed a hotel management agreement designating Accor as the long-term management of the developer’s third property in Kuwait. The deal for the 160-room, four-star Novotel property was signed by H.E. Sheikh Mubarak Abdulla Mubarak Al Sabah, chairman, Action Hotels, and Christophe Landais, chief operating officer, Accor HotelServices Middle East. According to Alain Debare, CEO, Action Hotels, the construction of the freehold unit is currently expected to cost approximately USD29 million, an average of USD181,000 per room. “Construction is scheduled to commence by mid-2015 and we expect Novotel Sharq to open its doors to Kuwait in 2017, joining the 175-room ibis Salmiya which opened in 2008, and the neighbouring 160-room ibis Sharq, now four years in operation.”

Christophe Landais (right) and Sheikh Mubarak Abdulla Mubarak Al Sabah sign the deal

29 NOVEMBER 2014

ACCOMMODATION WEEKLY NEWS Refreshed Rooms at Novotel World Trade Centre

Dubai to Welcome a Sharia-compliant Hotel

Hotels unveiled plans for an AED500 million (USD136.2 million) investment at Palm Jumeirah, with a new property set to open in late 2016. The 259-room hotel will be the first sharia-compliant resort and spa in the destination. Planned facilities are to include extensive wellness options such as a spa for men and women, a gym and swimming pool, as well as two food and beverage outlets, a sauna, steam bath, supervised indoor and outdoor kids’ play and entertainment areas. Sumair Tariq, managing director, R Hotels, stated, “We take pride in our sharia-compliant properties in the UAE and we aim to make a mark in the hospitality industry by capitalising on strategic locations, particularly in Dubai.”

29 NOVEMBER 2014

R Hotels The Palm Resort & Spa

ovember saw Novotel World Trade Centre unveil a collection of 132 revamped rooms, with another 100 being expected before the end of the month. By early 2015, a total of 412 rooms will be refreshed, along with eight meeting rooms. New features include backlit headboards above spacious beds, modern bathrooms, eco-friendly amenities, LED TVs, high-speed Wi-Fi, dedicated work areas, laptop-sized safety boxes and other high-tech features. The property offers guests a selection of four food and beverage outlets, in addition to a gym, sauna, steam room and a temperature-controlled outdoor swimming pool.

WEEKLY NEWS AIR

AIRBERLIN LINKS DÜSSELDORF AND MARRAKECH As of this month, airberlin departs two times per week from Düsseldorf to Marrakech and offers numerous connecting flights to its new African destination.

arim Harouchi, director, Germany and Austria, Moroccan National Tourist Office, and Erik Bergmüller, manager, touristic business development, airberlin, headed an official event which saw off the inaugural flight with a traditional Moroccan tea ceremony. airberlin is one of Europe’s leading airlines, offering 171 destinations worldwide while it is considered to the among the top choices for more than 31.5 million travellers. In 2012 the German carrier became a full member of the global airline alliance oneworld.

Etihad and Alitalia Receive Merger Clearance

Officials see off the inaugural flight

Gulf Air Boosts Flights to Kerala

ollowing a successful year of operations, Gulf Air has announced the launch of an additional service to Trivandrum International Airport from Bahrain, scheduled to commence on December 5. Ahmed Janahi, acting chief commercial officer, Gulf Air, commented, “We are delighted to announce our increased frequency that follows consistently strong passenger demand, with an average of 85 percent seat factor this year to date. Kerala’s capital city will be serviced with daily Gulf Air flights in order to meet travellers’ needs, particularly those of the region’s 5.6 million Indian community, further reinforcing the strong historic ties between Bahrain and Kerala […].”

litalia and Etihad Airways confirmed that they have received merger clearance from the European Commission, which gave the green light to the proposed strategic partnership announced in August. Following the completion of its review, the European Commission confirmed that the partnership complies with the European regulations on competition. In line with previous cases, the airlines undertook commitments aimed at facilitating the entry of new airlines on the Rome – Belgrade route, and aim to completing the transaction before the end of the year. Gabriele del Torchio, CEO, Alitalia, said, “This investment will provide financial stability and a foundation for impressive longterm growth for the company and for the travel and tourism industry in Italy, in which Alitalia is a fundamental player.”

Kerala

29 NOVEMBER 2014

AIR WEEKLY NEWS

Qatar Airways Expands in Turkey

Etihad Cargo Expands Its Freighter Fleet

Emirates Offers Extra Daily Service to JFK

atar Airways is to expand its flights to Istanbul Sabiha Gökçen Airport from March 29, 2015, as it increases its frequency to a double-daily service. With the launch of the new daily flight, passengers from the Middle East, Asia Pacific, the Americas and Africa can now take advantage of an additional morning connection to Istanbul via Doha. “Qatar Airways’ service to Istanbul Sabiha Gökçen Airport has enjoyed exceptional popularity since its launch earlier this year. The start of a double daily service from March 2015 will further strengthen our support for leisure and business travel to Istanbul and we are certain that our passengers will welcome this initiative,” said H.E. Akbar Al Baker, group CEO, Qatar Airways.

29 NOVEMBER 2014

tihad Cargo has expanded its fleet of freighter aircraft with the placement of a third Boeing 747 aircraft from Atlas Air Worldwide Holdings, as part of a multiyear aircraft, crew, maintenance and insurance (ACMI) agreement. The 747-400 freighter complements existing lease agreements previously signed by Etihad Cargo for Boeing 747 freighter aircraft in May 2012 and May 2013. James Hogan, president, Etihad Airways, said, “Etihad Cargo continues to play a vital role in the growth and profit of the airline. We reported USD804 million in cargo revenue during the first three quarters of the year, and we are on track for this business to be turning over USD1 billion by the end of the year.”

mirates announced it is to launch a fourth daily service from its home and hub, Dubai International to John F. Kennedy International Airport (JFK), commencing March 8, 2015. “This new service will allow passengers the convenience of an afternoon departure from both Dubai and New York, to complement the existing morning and evening departures of our existing three services. Adding this fourth service will give our passengers even more choice of connectivity when flying from any part of our global network, in particular the Far East and South Asia,” said Hubert Frach, divisional senior vice president, commercial operations, West, Emirates.

WEEKLY NEWS AIR Emirates Supports Erbil with New Regular Services

n November 16, Emirates resumed flights to Erbil with two weekly flights, set to increase to four times per week as of December 4. “We have been closely monitoring the situation in Iraq and after a thorough review of all operational factors we have decided to resume our services, which will help support business and international investment across numerous sectors in Erbil. The resumed service will be of particular benefit to passengers connecting to the GCC and points to the US and Europe,” said Sheikh Majid Al Mualla, divisional senior vice president, commercial operations, Emirates.

SAUDIA to Introduce Book and Pay System

audi Arabian Airlines (SAUDIA) will begin implementing the new Book and Pay system for its domestic flights, effective January 1, 2015, in order to make optimum use of its seat capacity and meet actual passenger demand. The new scheme aims to eradicate practices such as booking seats without any need for travel and cancelling them at the last moment, thus preventing actual passengers from using the available seats. It is also set to put an end to the phenomenon of unauthorised agents who offer reservation services through the Internet and social media, holding seats and selling them to passengers for better prices which, however, sometimes reach the price of the original ticket.

flynas Welcomes 95 Aviation Candidates

lynas has conducted admission tests for 95 candidates to join its pilot cadet programme, Future Pilots. The programme is designed to attract local talents to join the aviation sector, which in turn opens prestigious career opportunities. Mansour Al Harbi, executive director, flight operations, flynas, said, “At flynas, we are keen to provide excellent training and employment opportunities for ambitious young Saudis and the Future Pilots programme will enable us to achieve our Saudisation targets in accordance with the company's vision for Saudi nationals to contribute to the renaissance of our society and to actively participate in the progress of our beloved Kingdom.”

29 NOVEMBER 2014

RENDEZVOUS TRAVEL TRADE WEEKLY: How important is sports tourism in maintaining a sustainable path in the destination’s tourism growth? Which are the emirate’s main target markets in terms of sports travel? HAMAD BIN MEJREN: Dubai Tourism Vision 2020 is to welcome 20 million visitors a year to Dubai by the year 2020, with three points of focus: events, family and business. In order to achieve these goals and maintain such figures, sustainable growth is incredibly important. Bearing in mind that sports enthusiasts are willing to travel overseas to attend events and support their teams or players, sports tourism and sports events have a big role to play in this strategy. Therefore, it is a key area for us when attracting visitors from around the world. Sports events put Dubai on the map. The emirate has successfully established itself as the events hub of the MENA and South Asia supra-region, and is increasingly being recognised as a leading global events destination. Over the next few months, Dubai will host a huge variety of sports events [...]. TRAVEL TRADE WEEKLY: The Middle East is rapidly becoming a sports hub with a variety of sporting events being held across the region. How has the authority changed perceptions on sports for locals as well as tourists visiting the destination for the various events? HAMAD BIN MEJREN: Creating and sustaining a visitor economy is crucial for economic development. To achieve this, it is imperative that the government and private sectors work together in their approach, something which is already happening in Dubai. Building festivals around these sport events is key in attracting not only more visitors, but an increased length of stay too. The Dubai World Cup is a key example of this. With the first race having taken place in 1981, the event this year was much more than a one-day event with a series of high-profile races taking place throughout January to March. Regular events are also important when it comes to driving repeat visits from overseas, however they also ca29 NOVEMBER 2014

Q & A with

Hamad Bin Mejren EXECUTIVE DIRECTOR, BUSINESS TOURISM, DUBAI DEPARTMENT OF TOURISM & COMMERCE MARKETING

ter to the residents of Dubai for whom these events become a regular fixture in their calendars, with many even planning visits from friends and family abroad to coincide with such events. The Emirates Airline Dubai Rugby Sevens is a prime example. Now in its 45th year, it is the largest annual sporting event in Dubai and the longestrunning international sporting event in the Middle East. [2013’s] event attracted over 90,000 people and each year, the event gets bigger with this year’s event featuring a music concert and a whole host of activities to keep visitors of all ages entertained. Events, such as the Al Marmoum Camel Racing Season, also maintain the local and traditional sport of camel racing, while new, one-off events add to the already diverse offering, broadening the emirate’s appeal. TRAVEL TRADE WEEKLY: Sports travel can be boosted through a combination of business and incentive trips to the destination. How is the authority working towards that end? How popular are such trips in contrast to leisure sports initiatives?

MENA CONTINUES TO STRENGTHEN ITS POSITION AS A SPORTS HUB, AND DUBAI IS HEIGHTENING ITS OWN STANDING AS HAMAD BIN MEJREN, EXECUTIVE DIRECTOR, BUSINESS TOURISM, DUBAI DEPARTMENT OF TOURISM & COMMERCE MARKETING (DTCM), EXPLAINS.

Ski Dubai

HAMAD BIN MEJREN: At DTCM, we always say that today’s business travellers are tomorrow’s leisure travellers so we believe it is important to showcase all aspects of the destination on business and incentive trips to entice those travellers to return with friends and family. We work with both private and public sector to assist with numerous trips each year, working together on itineraries, team building activities and encouraging event attendance for groups where relevant. One example is golf. Dubai is a leading golf destination and is home to some of the world’s top courses where professionals and golf-lovers alike have the opportunity to practice their swing, both in the day and on floodlit courses in the evening. Two of the European Tours’ flagship events take place in Dubai every year: the Dubai Desert Classic in January and DP World Tour Championship in November. Throughout the year, visitors have the opportunity to play on the host courses, The Majlis at Emirates Golf Club and the Earth Course at Jumeirah Golf Estate. [...]

WEEKLY NEWS INTERNATIONAL Dusit Signs Its First Resort in Australia

Thorsten Kirschke

Queensland, Australia

China to Home First Radisson Red Hotel

arlson Rezidor Hotel Group has launched its new Radisson Red hotel brand with a deal for the 300-key Radisson Red Shenyang Hunnan in Northeast China, which becomes the first Radisson Red signing in the world. The hotel is set to open in 2016. “We expect to see Radisson Red feature significantly in our portfolio growth in China, as well as across the region, as the brand has a strong relevance to the growing segment of millennial-minded travellers and a compelling value proposition for hotel owners and investors,” said Thorsten Kirschke, president, Asia Pacific, Carlson Rezidor Hotel Group.

he launch of Dusit Thani Brookwater Golf & Spa Resort at First Residence was recently announced by senior executives of Dusit International at the Brookwater Golf & Country Club in Queensland. The resort, which is the first for the hospitality brand on Australian soil, will offer 168 luxury resort apartments with private plunge pools in its first phase, as well as a recreation club, a gymnasium, a bridal centre and wedding chapel, four restaurants, and more. The first phase is due to launch in the last quarter of 2016. Upon full completion, the resort will feature a total of 520 luxury resort apartments, a tennis stadium, a water park, a retail emporium and a convention centre.

New Thai Hotel Group Launches

ndependent Thai hospitality group Manathai Hotels & Resorts has launched its collection of boutique properties, targeting travellers who seek authentic experiences and deeper connections to some of Thailand’s most beautiful and culturally rich destinations. The company manages four resorts in its launch portfolio, all located in vibrant coastal destinations either along the Andaman Sea or the Gulf of Thailand, while each property is complemented by Pad Thai, a branded restaurant concept that celebrates one of the most iconic and loved Thai dishes. “Manathai is a highly eclectic collection of hotels, each with its own style and personality, inspired by values of serenity, hospitality and friendship,” said Bobbie-Jane Skewes, group director, sales and marketing, Manathai Hotels & Resorts.

Manathai Khao Lak

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AGENT CORNER

Agent’s Insight NAME:

Ibrahim Mohamed Ibrahim

POSITION:

Managing director and partner

COMPANY:

Perfect Tours

LOCATION:

Egypt

WEBSITE:

www.perfecttourseg.com

IATA Reports Strong Growth

Who are you? I am Ibrahim Mohamed Ibrahim, managing director and partner at Perfect Tours. I have experience in the travel industry of more than 20 years. Perfect Tours is one of the leading and modern travel agencies in Egypt since 1974, dealing with inbound and outbound tourism, flight ticketing, medical tourism, wellness and spa, Hajj and Umrah tourism, events, conferences, travel insurance, transfers and sightseeing.

he International Air Transport Association (IATA) announced global passenger traffic results for September showing demand growth of 5.3 percent over September 2013. September capacity rose 5.1 percent and load factor rose 0.2 percentage points to 80.3 percent. Middle East carriers once again recorded the strongest increase in international air travel, with a rise of 15.8 percent in September compared to the same period in 2013. Capacity rose 14.9 percent and load factor climbed 0.6 percentage points to 78 percent. “It is an interesting time for the global air transport industry, highlighting the complex vulnerabilities of the business,” noted Tony Tyler, CEO, IATA.

What is your favourite thing about working in the travel industry? Working in the travel Industry has many benefits but in my perspective, my most favourite thing is making my clients’ dreams come true. When is the best time to visit Egypt? Egypt welcomes its tourists all over the year, as in winter Luxor and Aswan will be very interesting places due to their hot weather and hot secrets of the Pharaonic treasures. On the other hand, whoever is interested in entertainment, swimming, diving and safari, will like a summer in Sharm El Sheikh, Dahab, Hurghada, Taba, Sokhna, Safaga, Marsa Alam or Alexandria. Where would you like to travel to for your next holiday? I plan to enjoy my next holiday in Sharm El Sheikh and Dahab. Why should people come to you for travel advice? At Perfect Tours, we deal with our clients as our partners, not just as customers. We do believe that they have all the rights to enjoy their travels in their own time, with less effort and competitive prices. 29 NOVEMBER 2014

TRAVEL TALK

We strive to offer our customers the most memorable dining experience

THIERRY PERROT Area general manager, Crowne Plaza and Staybridge Suites Abu Dhabi Yas Island

“Crowne Plaza Abu Dhabi Yas Island is proud to be the winner of this prestigious award, [of having the best brunch under AED400, at What’s On Abu Dhabi Awards 2014]. We strive to offer our customers the most memorable dining experience, this award is a testament to the hard works of our food and beverage team.”

Variety and high quality distinguishes us from other three-star hotels

RUSSEL SHARPE Chief operating officer, Citymax Hotels

“It is extremely gratifying to receive nominations and, of course, to win renowned travel awards [such as those of Tatweej Academy for Excellence] as an endorsement of the achievements of the company and our team. Citymax Hotels’ business model is honest, no-frills accommodation at affordable prices. What distinguishes [us] from other three-star hotels is the variety and high quality of the in-house restaurants and bars. Our home-grown food and beverage outlets have definitely played an important part in winning these awards.”

[In the Maldives] the crystal blue ocean is lapping at your feet and the stunning sunsets finish off each day

ABDULLA THAMHEED General manager, The Sun Siyam Iru Fushi

“As a team, we are already in the festive spirit here at The Sun Siyam Iru Fushi, we always love this special time of the year. The Maldives is the perfect place to spend the festive period with your loved ones […]. We have a lot of exciting activities and entertainment planned for the entire family and cannot wait to welcome families and friends from around the world to celebrate this magical time of year with us and welcome in the New Year in true Maldivian style.”

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel

29 NOVEMBER 2014

TRAVEL CHANNELS UNWTO: Global Tourism Growth Exceeds Forecasts

SCTDA Renews Tourist Guide Licences The Sharjah Commerce and Tourism Development Authority (SCTDA) conducted another tourist license renewal course for professional tourist guides working in the emirate.

ourist guides that took part in the fourday course represented a mix of nationalities, from countries such as Russia, Ukraine, Latvia, Egypt, Eritrea and China. They attended several lectures held by prominent experts on the emirate’s identity, history, culture and urban and economic development, and took part in field visits to Sharjah’s key landmarks and attractions. These included Heart of Sharjah, with its souks, museums, art galleries and cultural centres, Sharjah Aquarium and Maritime Museum, The Sharjah Archaeology Museum, Sharjah Desert Park, and more.

Sharjah

he number of international tourists travelling between January and August reached 781 million, marking a five percent increase year-on-year. The World Tourism Organization (UNWTO) had originally projected a 3.8 percent annual growth rate. “International tourism continues to grow above expectations, despite rising global challenges”, said Taleb Rifai, secretary general, UNWTO. The months of June, July and August, which account for about one third of the total travellers, grew by four percent year-on-year. The strongest growth was registered in the Americas with eight percent, followed by Asia Pacific with five and Europe with four percent. North America and South Asia jumped nine and eight percent respectively.

Maritime Cooperation between UAE and Denmark

Dubai Maritime City

ubai Maritime City Authority (DMCA) has welcomed a Danish diplomatic delegation to its headquarters. The delegates appraised UAE’s leading role on the global maritime map, and also discussed ways to strengthen maritime cooperation between the UAE and Denmark. The joint discussions focussed on the Emirates Maritime Arbitration Centre, an innovative hub for the settlement of maritime disputes in the Middle East, in accordance with independent legal frameworks and regulatory controls. Furthermore, the delegation was also informed about Dubai’s Maritime Sector Strategy which is based on an ambitious vision to promote and develop all components of its marine community to create an integrated environment, making Dubai the world’s leading maritime hub.

29 NOVEMBER 2014

WHO’S MOVED

FURQAN SHAH

Furqan Shah has joined Novotel, ibis & Adagio Fujairah as assistant director of sales and marketing. Shah started his career in 1990 at Avari Towers Hotel, member of Avari Hotels International, in Karachi, Pakistan, and then moved to Dubai, joining Le Royal Méridien Beach Resort & Spa in 1994. Since then he has accepted posts with hospitality groups and hotels such as Avari Dubai, Flamingo Hotels, Golden Tulip, Landmark Group, Grand Midwest Group and Gloria Hotels Dubai.

GHAITH DALATI

Shah started his career in 1990 at Avari Towers Hotel

MASAMI EGAMI

Masami Egami joined the team of Kempinski Seychelles Resort - Baie Lazare as the new general manager, after leading Kempinski Hotel Aqaba Red Sea for two years. Egami has over 24 years of international experience in the hospitality industry from various chains such as Hilton Worldwide, InterContinental Hotels Group and Starwood Hotels & Resorts Worldwide, before joining Kempinski in 2010 as hotel manager at Kempinski Hotel Ishtar Dead Sea and thereafter as general manager for Kempinski Hotel Aqaba Red Sea in 2012. As the new general manager at Kempinski Seychelles Resort - Baie Lazare, his objective is to further enrich guests’ experiences through European luxury hospitality on the island of Mahé.

Ghaith Dalati has been appointed director of human resources at The Cove Rotana Resort. Over the past seven years, he has held senior human resources leadership roles for two large organisations in Seychelles and Qatar. In his most recent role as director of human resources at Oryx Rotana, he was in charge of more than 400 employees. In his new role, Dalati will be responsible for the implementation of services, policies and programmes through his department’s staff. He will report to the general manager and will assist and advise department heads about human resources issues. .

Dalati has held senior human resources leadership roles

DEBORAH WOOLLARD

Deborah Woollard has been appointed vice president of human resources for the Asia, Middle East and Africa (AMEA) region at InterContinental Hotels Group (IHG). She will be responsible for shaping and delivering human resources strategies to support the company’s business plans and objectives in the region. In her role, she will lead the company’s talent management programme to identify, recruit and retain key talent. She will also drive the training and development strategy for the company’s leadership team to ensure IHG continues to have the right talent to deliver its strategy in AMEA. Woollard joins IHG with more than 15 years in human resources.

29 NOVEMBER 2014

PHOTO ALBUM

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flynas conducted admission tests for candidates to join the airlineâ&#x20AC;&#x2122;s pilot cadet programme

Marriott Executive Apartments Manama Bahrain and Residence Inn by Marriott Manama Juffair, celebrated Walk-a-thon for Diabetes

Laundry attendant at InterContinental Doha The City wins award after donating an entire month's salary to fellow colleagues in need

29 NOVEMBER 2014

Rotana inaugurated a new office at TECOM Dubai

Gulf Air will be an official airline partner of Challenge Bahrain

InterContinental Regency Bahrain celebrated its new fully integrated mobile application

NEWS & EVENTS IMEX Frankfurt Hits its Growth Targets

igures published for this year’s May edition of IMEX in Frankfurt reveal that IMEX Group’s annual Frankfurt show continues to hit its growth targets. IMEX’s focus on increasing the number of long-haul buyers attending the exhibition has resulted in a five percent rise at the show this year to 32 percent, compared to 27 percent in 2013. Furthermore, IMEX’s emphasis on attracting more buyers from emerging markets has generated 19 percent increase in its numbers in the past two years.

2014 IMEX Frankfurt

TCE Expects 100 Percent Visitor Increase

EVENTS INTERNATIONAL LUXURY TRAVEL MARKET (ILTM) Cannes, France December 1 – 4 www.iltm.com ILTM is a luxury travel flagship event, where international travel agents and advisors meet the world’s top luxury travel experiences.

IRAQ AIRPORTS SHOW Sulaimaniyah, Iraq December 3 – 4 www.iraqairportsshow.com Organised by Babylon International and hosted by Sulaimaniyah International Airport, it will feature over 60 companies from Iraq and overseas.

MEBA 2014 Dubai, UAE December 8 – 10 www.meba.aero Established as a key event on the business aviation calendar, it delivers key buyers and decision makers access to the Middle East aerospace market.

he second edition of Travel Catering Expo (TCE), which will be held from May10 – 12, 2015 at Dubai International Convention and Exhibition Centre (DICEC), is designed to reflect the strong growth opportunities for the travel catering industry in the Middle East and the crucial role it plays in enabling airports, airlines, hotels and restaurants to differentiate themselves against competition and increase their customers loyalty. Bringing the latest services, products and technologies related to travel catering under one roof, the niche trade show visitors are set to increase by more than 100 percent, from 1,000 in 2013 to more than 2,000 in 2015.

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SEATRADE MIDDLE EAST CRUISE FORUM Muscat, Oman December 9 – 10 www.seatrade-middleeastcruise.com Committed to promoting the region as a cruise destination, it will allow delegates to meet with cruise line executives and GCC counterparts.

29 NOVEMBER 2014