30 MAY 2015
ISSUE 290
DUBAI DIVERSIFIES TOURISM OFFERING FIVE YEARS AFTER COMMENCING OPERATIONS, MOROCCO’S MAZAGAN BEACH & GOLF RESORT HAS CHANGED ITS CORPORATE IDENTITY.
08 SWISS-BELHOTEL SIGNS FIVE-STAR BAHRAIN HOTEL
16 IN THIS ISSUE MARKET UPDATE
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TECHNOLOGY
03
ACCOMMODATION
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AIR
22
RENDEZVOUS
25
INTERNATIONAL
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AGENT CORNER
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TRAVEL TALK
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TRAVEL CHANNELS
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WHO’S MOVED
30
PHOTO ALBUM
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NEWS & EVENTS
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MAZAGAN BEACH & GOLF RESORT UNVEILS NEW IDENTITY
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MARKET UPDATE
Profits Surge 45 Percent at Jazeera Airways Group
TRAVEL TRADE PUBLICATIONS
Jazeera Airways Group′s net profit rose 44.6 percent in the first quarter (Q1) of the year, compared to the same period in 2014, reaching KWD3 million (USD10 million), driven by an increase in demand and higher load factors.
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba CONTRIBUTOR Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
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he number of flown passengers surged 6.5 percent from Q1 2014, while load factor jumped 4.2 percent. “This quarter’s earnings clearly reinforce our decision to focus on the airline business. The opportunity for the airline continues to be at home despite the political challenges we see in the region,” said Marwan Boodai, chairman, Jazeera Airways Group.
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EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES As of
28/5/2015
Currencies shown in blue are fixed against the US Dollar
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
99.81
Egypt (EGP)
Pound
7.62
Iran (IRR)
Rial
28,829.86
Iraq (IQD)
Dinar
1,162.44
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,505.49
Libya (LYD)
Dinar
1.36
Morocco (MAD)
Dirham
9.83
Syria (SYP)
Pound
188.82
Tunisia (TND)
Dinar
1.96
Yemen (YER)
Rial
214.89
30 MAY 2015
TECHNOLOGY WEEKLY NEWS
IDeaS and TravelClick Partner on New Project IDeaS and TravelClick announced their research and development partnership which will allow the latter’s customers to incorporate data into IDeaS’ revenue management system (RMS).
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he two companies recognise that targeted data has a significant role in hoteliers’ decisionmaking process therefore the joint venture will specifically focus on including TravelClick’s business intelligence tool, Demand360, into IDeaS’ RMS. “Demand360 is TravelClick’s most comprehensive market intelligence product, and being able to provide our customers with IDeaS price optimisation and forecasting capabilities will immediately improve performance and provide hoteliers with better insights to make smarter business decisions,” elaborated Sanjay Nagalia, chief operating officer, IDeaS.
Travelport: Double-digit Growth for Regional Industry
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ravelport expects both online and offline sales to continue to soar in the USD72 billion Middle Eastern travel market. According to the travel commerce platform provider, online travel bookings, which currently represent 25 percent of all bookings in the region, are set to increase over the coming years to reach 36 percent by the end of 2017, when online revenue is anticipated to grow to USD35 billion. Similarly, offline sales are predicted to climb from USD54 billion in 2014 to USD63 billion by 2017. In light of these, hybrid travel agents are set to emerge as successful regional agents, fuelled by a young, affluent population with a tendency to travel.
30 MAY 2015
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WEEKLY NEWS TECHNOLOGY Smartworld Collaborates with TrustSphere
Travelport and Etihad Confirm Successful Ties
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martworld has partnered with Singapore-based technology provider, TrustSphere, to bring its advanced Relationship Analytics technology to the Middle East, where TrustSphere’s solution will assist Smartworld’s clients in enhancing their internal risk and governance functions. Relationship Analytics aim to improve a corporate investigator’s ability to identify and prevent internal fraud. By understanding communication patterns and flows, real-time insights can be delivered to the management enabling them to better manage risk and improve compliance. Mohamed Fouz, CEO, Smartworld, commented, “TrustSphere’s Relationship Analytics platform plugs a major blind spot for organisations in the Middle East.”
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ravelport and Etihad Airways announced the extension of their multiyear full-content agreement which ensures that agents worldwide have access to effectively search, compare and book the airline’s fares and other offerings via Travelport’s travel commerce platform. Etihad Airways has also signed up to participate in Travelport Rich Content and Branding, one of the key components of the technology provider’s suite of merchandising solutions for airlines. It enables the carrier to market and retail its offering more effectively by controlling how its products are visually presented and described on travel agent screens.
30 MAY 2015
WEEKLY NEWS
MAZAGAN BEACH & GOLF RESORT UNVEILS NEW IDENTITY
Mazagan Beach & Golf Resort
Five years after commencing operations, Morocco’s Mazagan Beach & Golf Resort has changed its corporate identity.
30 MAY 2015
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he new image is in sync with the management’s vision and plans to position the property as a leading tourism resort in North Africa and reflects the brand’s focus on guests who are looking for off-the-beaten track wellness getaways, in an exclusive lifestyle setting. As Stephan Killinger, president, Mazagan Beach & Golf Resort, noted, the team strives to develop amenities and packages that are innovative and give visitors the best possible memories of the country.
Dubai’s Appeal on the Rise
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ubai continues to attract an increasing number of travellers from Europe, thanks to improved air connectivity and accessibility to the Middle Eastern destination. Based on data released by Dubai Corporation of Tourism & Commerce Marketing (DCTCM), in 2014, arrivals from Bulgaria rose 104 percent, while figures from Hungary and Romania jumped 86 percent and 64 percent respectively, following the introduction of visa on arrival to citizens of a number of European Union (EU) states. As Issam Kazim, CEO, DCTCM, explained, 46 countries enjoy now visa-free entry to the emirate, boosted by the March 2014 addition of 13 EU states, meaning that citizens of all 28 EU members can benefit from seamless access to Dubai.
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WEEKLY NEWS UAE Rises Above MENA Destinations
Dubai to Profit from Intra-Arab Travel
Sharjah
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ccording to World Economic Forum’s global Travel & Tourism Competitiveness Index, the UAE is the highest placed nation in MENA, occupying the 24th place overall. Other emerging markets, including Brazil, China, Mexico and Singapore also appeared in the top 30, indicating the opportunities for countries around the world to reap economic and societal benefits from tourism. Spain led the rankings, while traditionally strong travel and tourism destinations such as France, Germany, US, UK, Switzerland, Australia, Italy, Japan and Canada completed the top 10.
ith GCC and MENA visitors already accounting for 33 percent of the emirate’s tourism numbers, Dubai aims to exploit the booming intra-Arab travel trend. As H.E. Helal Saeed Almarri, director general, Dubai Department of Tourism & Commerce Marketing, noted, regional tourism has played a crucial part in the destination’s growth over the past two decades. “There is still significant potential to increase visitation, thanks to the connectivity provided by Dubai Airports and our home airlines, Emirates and flydubai, the visa policies of the UAE, and the range of hotels, attractions and events which appeal to travellers from the region,” added Almarri.
30 MAY 2015
WEEKLY NEWS ,
Alpha Destination Management Joins ATM
Dubai Diversifies Tourism Offering
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Palm Jumeirah, Dubai
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lpha Destination Management, formerly known as Alpha Tours, joined this year’s Arabian Travel Market (ATM) for the first time under its new name. The company unveiled its rebranding initiative as well as its new products, including a gourmet bus experience whilst exploring Dubai’s landmarks, a prepaid card that allows travellers to enter tourist sites on a discount and a cruise featuring Middle Eastern stars. Excited with the projects Ghassan Aridi, CEO, Alpha Destination Management, commented, “Our association with the travel and tourism industry professionals has remained strong and we will continue to maintain that level of association with them through our first participation under the new name.”
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ubai’s evolvement into a global destination continues with an array of new developments across all sectors. According to Issam Kazim, CEO, Dubai Corporation for Tourism & Commerce Marketing, the scale, diversity and quality of what is to come in the emirate demonstrates the confidence that the industry has in Dubai from both home-grown and international stakeholders. Apart from the increasing number of hotels, attractions and air connections, enhanced cruise and tour offering and improved accessibility remain the key drivers.
30 MAY 2015
WEEKLY NEWS Abu Dhabi Airports Signs MoU with UAE University
The signing of the MoU
Participants of the course
QTA and UNTWO to Develop Tourism Professionals
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ver 40 executives from public and private bodies in Qatar completed a course organised by Qatar Tourism Authority (QTA) and conducted by the World Tourism Organization (UNWTO), aimed at growing the human capital employed in the tourism sector. The module examined key concepts, processes and best practices in developing tourism professionals and service providers, based on lessons learned internationally and throughout the MENA region. Hassan Al Ibrahim, chief tourism development officer, QTA, stressed the importance of human assets in the sustainability of destinations, highlighting that only professionals can deliver competitive tourism products.
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bu Dhabi Airports inked a memorandum of understanding (MoU) with the United Arab Emirates University (UAEU) to promote collaboration and strategic partnership between the entities. The two parties will work together through teamwork between the employment centre and alumni affairs at the UAEU to provide suitable training opportunities for students, various employment chances for graduates and substantial scholarships for students, as well as to support joint research to encourage the development of technology projects. Mohamed Mubarak Al Mazrouei, CEO, Abu Dhabi Airports, said that attracting graduates to the aviation industry was one of the company’s top priorities.
RP Group Roots for Ajman
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City Towers
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ulf Asia Contracting, part of RP Group, has been awarded over AED2.28 billion (USD620 million) in civil and industrial construction contracts in the UAE making it a significant player in the industry as the company expands its operations across the region. Developments include projects of some AED1.78 billion (USD485 million) in Ajman, like the City Towers, Ajman Corniche, Yasmeen Towers and Oasis Towers. As Vinod Pillai, group general manager, RP Group, suggested, the company strongly believes in the future development of Ajman. “Ajman is an affordable destination and is increasingly becoming attractive to first-time home owners and investors,” he added.
30 MAY 2015
WEEKLY NEWS Saudi Summer Events Begin
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he start of Summer Festival-36 in Taif is a recognition of the city’s importance as the first major tourist resort in the Kingdom. According to H.R.H. Prince Sultan bin Salman bin Abdul Aziz, president, Saudi Commission for Tourism & Antiquities (SCTA), Taif has an enviable position in the heart of every citizen for its friendly and generous people and historical and natural touristic potentials. “The launch of the Saudi Summer Festival-36 is an important occasion that aims to highlight the summer programmes and events which have become an important economic activity contributing to the increase in domestic tourism trips throughout the provinces of the Kingdom,” he added.
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Mall of Qatar Promises to Be Different
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reating a super-regional commercial centre like Mall of Qatar, which is due to open in the first quarter of 2016, presented both challenges and opportunities, as Rony Mourani, general manager, Mall of Qatar, revealed. Speaking at this year’s Cityscape Qatar in Doha, Mourani said, “Live entertainment is going to be our main attraction [...]. We are planning major entertainment concepts, including a Cirque-style resident performing troupe interspersed with well-known international acts and shows […] on a daily basis on the Oasis rotating stage lift – the first professional stage of its kind in a mall in the world.”
SCTA: Tourism Can Eradicate Unemployment
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t the recent Saudi Excellence in Tourism Awards, H.R.H. Prince Sultan bin Salman bin Abdul Aziz, president, Saudi Commission for Tourism & Antiquities (SCTA), highlighted that the domestic tourism sector can eliminate unemployment in the country stressing that the authority does not intend to recruit foreign workforce. “These expectations are based on many studies and on the sector’s prospective growth in the light of a serious turn by citizens towards employment in tourism, which has made it the second most important sector in terms of Saudisation in the Kingdom,” he elucidated.
30 MAY 2015
WEEKLY NEWS
Shurooq Travels to Switzerland
Jordan Eases Visa Regulations
Shurooq delegation
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he Jordanian government approved a proposal put forward by Nayef Al-Fayez, tourism and antiquities minister, Jordan, that aimed to simplify entry visa policies for tourists arriving to the country. The amendments include waiving visa fees for visitors of all nationalities coming via Jordanian tour operators and spending a minimum of two consecutive nights in the Kingdom, as well as for independent travellers who stay in Jordan for more than three nights. Moreover, it was agreed to reduce costs for tourists that enter through land borders and waive the departure tax and entry visa requirements for all low-cost and charter flight passengers arriving to Aqaba’s King Hussein International Airport.
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harjah Investment and Development Authority (Shurooq) highlighted the emirate’s favourable investment environment and its numerous promising opportunities at the recently-held Investment Management Exhibition in Zürich. The organisation’s stand in the Swiss capital threw the spotlight on four key sectors, including travel and leisure, environment, healthcare, as well as transport and logistics. “Sharjah’s investment potential is undeniable,” stressed Saud Al Suwaidi, director of international relations and partnerships, Shurooq, referring to the destination’s economic stability, continued growth and highly strategic location.
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Dubai Ruler Launches DWTCA
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iming to boost the emirate’s position as a global trade centre and hub for regional and international exhibitions and conferences, SheikhFinancial Mohammed binwill Rashid Al Maktoum, ruler by of iyadh’s KingH.H. Abdullah District welcome a new hotel Dubai, issued a law which the creation of Dubai Trade Centre Mövenpick in 2017. Thesees 353-key Mövenpick HotelWorld Financial District RiAuthority (DWTCA) androoms, establishes the complex as a bungalows, free zone. as well yadh will boast 264 85 apartments and four to thismeeting law, which also aims to attract and internationas fourPursuant dining outlets, rooms, a banquet hall,local health club and gym. al“King investments andFinancial host commercial tradetoestablishments, DWTCA Abdullah District isand tipped become Riyadh’s new will be chaired H.H. Sheikhhotel Hamdan al Maktoum, deputy business hub andbyour upscale will bin be Rashid well placed to tap into the ruler of Dubai, and will Investment Corporation Dubai Mattas an substantial corporate and subjoin meetings industry business, ” saidof Andreas incorporated public body with financial, and legal indemüller, chief operating officer, Middle East administrative and Asia, Mövenpick Hotels & pendency. Resorts.
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30 MAY 2015
WEEKLY NEWS ACCOMMODATION
Swiss-Belhotel Signs Five-star Bahrain Hotel
Lalezar Experience Launched at Jumeirah Zabeel Saray
Swiss-Belhotel International has entered into an agreement to manage a five-star property in Bahrain.
Lalezar Restaurant
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he Ottoman-inspired luxury resort, Jumeirah Zabeel Saray introduced a new menu at its Turkish restaurant, Lalezar. Lalezar Experience offers an authentic set tasting menu and invites guests to enjoy a range of specialties such as kunefe, Iskender Kebab and hot and cold sharing mezzes. Fernando Gibaja, general manager, Jumeirah Zabeel Saray, said, “Every detail, from the firewood furnace to the stainedglass chandelier, evokes the spirit of the majestic Ottoman era and authentic Turkey yet with a contemporary feel. We know our new and exciting offering will enhance the dining experience further.”
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Gavin Faull (right) with the hotel owners
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ue to open in 2016, the company’s second project in the Kingdom will be located between the beach and the city centre and will exude a resort feel with 193 units, two banquet and conference rooms, two restaurants, two nightclubs, a business centre and a health club. As Gavin Faull, president, SwissBelhotel International, noted, SwissBelhotel Bahrain will follow the successful launch of Swiss-Belhotel Seef and will mark the hotelier’s 12th property in the region.
Oman to Welcome Duqm Beach Resort
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uqm Special Economic Zone Authority granted a plot of land for the development of a mixed-use project, consisting of a five- and a four-star property, an entertainment and recreation centre, residential dwellings, an international school and commercial space for a shopping centre and offices. Duqm Beach Resort will be constructed across a 45ha area utilising a total investment in excess of USD500 million. With construction starting in the fourth quarter of the year, it is expected to be completed within the next five years. The first phase will be devoted to the establishment of infrastructure, tourism and other commercial activities, along with residential units.
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30 MAY 2015
WEEKLY NEWS ACCOMMODATION Millennium Hotel & Convention Centre Kuwait Opens
Millennium Hotel & Convention Centre Kuwait
Hyatt Place Taghazout Bay
Hyatt Place Debuts in Africa
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yatt unveiled Hyatt Place Taghazout Bay, the first property to open under the Hyatt Place brand on the African continent. Located 17km north of the Moroccan coastal town of Agadir, the 152-key hotel forms part of Taghazout Bay Resort, the country’s new sustainable development overlooking the Atlantic coastline. Guests can enjoy a range of amenities, including an 18hole golf course, a tennis club and an on-site surf camp. As Peter Fulton, group president, Europe, Middle East, Africa and southwest Asia, Hyatt, noted, with the addition of four new projects, the company aims to double its African portfolio within the next three years.
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illennium & Copthorne Hotels Middle East & Africa (MEA) has further expanded its presence in the region with its second project in Kuwait, the 295room Millennium Hotel & Convention Centre Kuwait. Located in the Salmiya district, the property is spread across 18 storeys and is home to one of the largest convention centres in the country, with 21 ultra-modern function rooms, a ballroom and over 6,000m2 of function space. Ali Hamad Lakhraim Alzaabi, president, Millennium & Copthorne Hotels MEA, stressed that the hotel will provide a significant boost to the city’s MICE sector with its state-ofthe-art facilities and convenient location.
Atana Hotels Targets Indian Market
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tana Hotels joined Oman’s Ministry of Tourism on a road show to Chennai, Bangalore, Delhi and Mumbai as part of its year-long marketing and promotional activities. With more than 1.1 billion inhabitants and a GDP increase of more than eight percent per annum, India offers enormous potential for future tourism growth to the region, Leon Salinel, corporate director, sales and marketing, National Omani Hospitality Company, owner of Atana Hotels remarked. “At Atana Hotels, we can offer an even more exotic venue for up to 170 couples across both hotels in Musandam, for weddings or MICE events,” added Salinel, who also addressed wedding planners and agents in India.
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30 MAY 2015
WEEKLY NEWS ACCOMMODATION Carlson Rezidor Returns to Libya arlson Rezidor Hotels Group plans to re-enter Libya with Radisson Blu Hotel, Misrata due to open early
2016. A conversion of an existing property, the 150-key hotel will be the first internationally branded project in the city. It will feature 126 rooms and 24 studios, three restaurants and a lobby lounge, four meeting rooms, a ballroom, gym, spa and a business lounge. “Libya remains an attractive emerging market for us, and we carefully monitor its development. Although the overall situation is still at risk, we are confident that Libya will continue to recover from the unrest and offer opportunities for international investments across all sectors,” said Wolfgang Neumann, president, The Rezidor Hotel Group.
Park Inn by Radisson Hotel Apartments Al Rigga
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Park Inn Al Rigga Appears on Dubai's Horizon
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anaged by The Rezidor Hotel Group, Park Inn by Radisson Hotel Apartments in Dubai’s Al Rigga neighbourhood formally opened its doors to guests. Mark Willis, area vice president, Middle East and Turkey, The Rezidor Hotel Group, commented that the newest Park Inn by Radisson is a great addition to the emirate’s ever-expanding hospitality sector, catering to guests seeking a midmarket hotel experience. “With the old souks, modern shopping malls and Dubai International airport in close proximity, Park Inn by Radisson Hotel Apartments Al Rigga will be a dynamic and unique addition to our Middle East portfolio,” he concluded.
Marassi Al Bahrain Details Revealed
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agle Hills, the developer of Marassi Al Bahrain showcased the project and its recently announced luxury hotel and serviced residences at the Gulf Property Show. The properties will be operated by Emaar Hospitality Group’s The Address Hotels + Resorts and Vida Hotels and Resorts brands. Marassi Al Bahrain is a 865,000m2 waterfront destination with luxury hotels and restaurants as well as 3,500 high-end residential apartments. Other features include business centres, shopping, leisure and entertainment venues, a cruise terminal and a traditional souq. The Address Marassi Al Bahrain will feature 110 rooms including 17 suites, while Vida Marassi Al Bahrain hotel will boast 160 sea-facing units.
Marassi Al Bahrain model
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30 MAY 2015
WEEKLY NEWS AIR
Kuwait Airways Adds Sri Lankan Branch Kuwait Airways launched its third sales office in the city of Batticaloa, Sri Lanka.
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peaking on the occasion, Sudesh Rupasinghe, sales manager, Sri Lanka, Kuwait Airways, thanked for the warm welcome from the Chamber of Commerce Eastern Province and all other invitees. Furthermore, he highlighted that Kuwait Airways is the first carrier to establish a branch in the region, something that will no doubt become a convenient sales and service point for people in the province and will save seven hours of travel time to Colombo.
Hahn Air to Ticket Arab Carriers
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ne of the world’s leading companies for sales solutions in the aviation industry, Hahn Air signed interline agreements with Kuwaiti airline, Jazeera Airways and the national carrier of Algeria, Air Algerie. The two companies are available for ticketing on Hahn Air’s platform and flights of the airlines can now be issued by 95,000 travel agencies in 190 markets. In addition, passengers can benefit from a large selection of connecting routes as Hahn Air provides interline opportunities with over 300 air and rail partners worldwide.
Gulf Air and Rotana Showcase Bahrain and Jordan
G The Kuwaiti group
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ulf Air and Rotana sponsored a familiarisation trip to Bahrain and Jordan with tailored itineraries that gave Kuwait-based travel agents and media representatives the opportunity to experience both destinations’ iconic attractions. During the three-day trip, the group experienced the Bahraini national carrier’s onboard product and service offering and visited Rotana’s signature properties in both Arab countries.
30 MAY 2015
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ISSUE 05
JANUARY 2015
VISITBERLIN UNVEILED THE LATEST TOURIST FIGURES FOR OCTOBER 2014, SHOWING A 5.1 PERCENT INCREASE IN ARRIVALS, REACHING 1,138,671, AND A 5.6 PERCENT RISE IN OVERNIGHT STAYS ACROSS BERLIN’S ACCOMMODATION ESTABLISHMENTS.
THE CABINET APPROVED THE APPLICATION FOR INCLUDING TROODOS INTO THE EUROPEAN GEOPARKS NETWORK, A MOVE THAT IS EXPECTED TO PROMOTE THE REGION AS WELL AS CYPRUS IN TERMS OF THEMATIC TOURISM.
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BRAVOFLY RUMBO GROUP TO ACQUIRE LASTMINUTE.COM
HERMES AIRPORTS INTRODUCES ELECTRONIC GATES
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IN THIS ISSUE MARKET UPDATE CRUISING TOURISM BOARDS ACCOMMODATION AIRPORTS AIR RENDEZVOUS AGENTS TRAVEL TALK TRAVEL CHANNELS WHO’S MOVED PHOTO ALBUM NEWS & EVENTS
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ISSUE 23
NICOSIA REDEVELOPMENT PROJECT GOES AHEAD
NIKI SERVES ATHENS
IN THIS ISSUE 02 04 09 10 17 18 21 23 24 25 26 27 28
BERLIN RECORDS INCREASING VISITOR NUMBERS
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MARKET UPDATE
02
NICOSIA
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NAUTICAL NEWS
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AIRPORTS
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TRAVEL AGENTS
09
TOURISM BOARDS
11
ACCOMMODATION
14
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16
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17
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18
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WEEKLY NEWS AIR Emirates Commits to Portugal’s Benfica
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new era of the Levant region's low-cost aviation sector began as Air Arabia Jordan's inaugural flight departed from the Kingdom to Kuwait City. In addition to enhancing connectivity for people living in Jordan, the carrier aims to support the development of the local economy. “The Kingdom’s newest carrier provides Jordan-based passengers with cost-effective options to travel across the region while offering excellent value-for-money opportunities for regional travellers to visit Jordan,” remarked Riad Khashman, chairman, Air Arabia Jordan.
The inauguration ceremony at Queen Alia International Airport
Air Arabia Jordan Makes History
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mirates announced a three-year shirt sponsorship agreement with one of Portugal’s most successful football clubs, Benfica. Months after the UAE carrier partnered with the team as its official airline, Tim Clark, president, Emirates, joined Luis Filipe Vieira, president, Benfica, at Estadio da Luz stadium to sign the deal, which among other benefits, will see the Fly Emirates logo on the front of the club’s jersey until the end of the 2017-18 season. Clark highlighted Emirates’ investment in Portugal noting that ways to increase the mutually beneficial prospects are being explored.
Luis Filipe Vieira (left), receives a model aircraft from Tim Clark
EGYPTAIR to Resume Flights to Abha
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GYPTAIR is set to recommence direct operations to its sixth Saudi Arabian destination Abha, in June. “Flights will be operated on Wednesdays, Thursdays, Fridays and Saturdays,” said Hisham El Nahas, chairman, EGYPTAIR, adding that the Kingdom has always been one of the most important markets for the airline, therefore additional investment, as well as added capacity are needed. EGYPTAIR operates direct flights to Saudi Arabia from Cairo, Alexandria and Sharm El Sheikh with more than 104 weekly frequencies.
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30 MAY 2015
RENDEZVOUS
Q & A with Bayan Zainy
MARKETING COMMUNICATIONS ASSISTANT MANAGER, PARK HYATT JEDDAH – MARINA, CLUB AND SPA
infrastructural development over the last five to eight years. This has been an add-on advantage for the corporate clientele to combine business with pilgrimage during their visit to Saudi Arabia giving them the opportunity to explore other parts of the country. In 2014, this segment comprised 64 percent of the total room nights. There are many aspects that make business travellers a valuable guest, such as the volume of business throughout the year, in other words the potential of his company generating room nights, the desire to accumulate points through our loyalty programme and generate positive word of mouth. TRAVEL TRADE WEEKLY: How has technology changed the way businessmen manage their travel? BAYAN ZAINY: The globalisation of technology changed how we meet the needs and expectations of our corporate guests; the customer-supplier relationship has changed dramatically and as a result the
search process has shifted from offline intermediaries to online intermediaries. We can see that business travellers today are Internet savvy and more informed […]. Business travellers are looking to stay connected constantly through a strong Wi-Fi connection either on their mobile or other devices. Being able to access their email, join a video meeting or open large file attachments quickly and efficiently is extremely important […]. TRAVEL TRADE WEEKLY: Could businessmen travelling here turn into holiday-makers? BAYAN ZAINY: The business traveller market will boom increasingly but they will not turn into holiday-makers. Since most of the pilgrims are through religious tour operators, we work closely with local tour operators and Hajj and Umrah travel agencies for special packages and offers to attract small groups, which is the best we can manage due to our total hotel inventory.
BAYAN ZAINY, MARKETING COMMUNICATIONS ASSISTANT MANAGER, PARK HYATT JEDDAH – MARINA, CLUB AND SPA, TALKS ABOUT THE EVER-EVOLVING LUXURY TRAVEL MARKET.
TRAVEL TRADE WEEKLY: What makes the hotel an ideal place to stay for business travellers? BAYAN ZAINY: The hotel is a remarkable engineering feat that reclaimed prime waterfront land from the Red Sea while retaining the delicate surrounding marine life [...]. To most business travellers Park Hyatt Jeddah is ideal as it provides them with personalised service, exquisite cuisine and the right amount of solitude for intimate business meetings by the warm breeze of the Red Sea and King Fahad fountain. This market segment credits the hotel for its free Wi-Fi in all areas of the 30 MAY 2015
hotel, business centre, outlets, each with a different cuisine catering to different palates, banquet facilities equipped with the latest technology, state-of-the-art spa facilities and contemporary sea view guest rooms equipped with the latest technology and entertainment software. TRAVEL TRADE WEEKLY: How important is the business travel segment to your business? BAYAN ZAINY: The business travel segment is important due to Jeddah’s corporate based market targetting domestic business travellers and the Kingdoms’ significant boom in overall
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WEEKLY NEWS INTERNATIONAL
dusitD2 Nairobi Becomes Reality Dusit International’s first hotel in sub-Saharan Africa, dusitD2 Nairobi has opened. Located along the Kenyan capital’s Riverside Drive suburb, the property marks the company’s second project in Africa, following the launch of Dusit Thani LakeView Cairo in Egypt in 2009.
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eaturing 101 guest rooms and suites as well as three international restaurants, the property abides by the brand’s promise to cater to today′s international travellers seeking cutting-edge design, high-tech connectivity and efficient, modern convenience in environments that are contemporary, colourful and chic. “This is only the first of many projects for Dusit in sub-Saharan Africa, as we look to solidify our presence on the continent,” revealed Chanin Donavanik, CEO, Dusit International.
dusitD2 Nairobi
Four Season’s Private Jet Unveiled
IHG Expands in Southeast Asia and South America
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magined and designed to reflect Four Seasons Hotels and Resorts’ hospitality, service and finesse, the group’s first private aircraft was revealed to the public. Dana Kalczak, vice president, design, Four Seasons Hotels and Resorts, explained that the company’s management wished for the jet to exude a luxurious ambiance. Completing all elements of the envisioned Four Seasons Private Jet experience, which includes air and ground services, the jet offers executive chef and sous chef services along with concierge and global guest service managers.
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nterContinental Hotels Group (IHG) has added new Asian and American entries to its portfolio with Papua New Guinea, Colombia and Mexico having all welcomed new Holiday Inn hotels. Moresby, Papua New Guinea’s capital, witnessed the opening of its first Holiday Inn Express, set in the middle of 48,500m2 of landscaped gardens with recreational facilities available. The brand also further expanded its footprint in Colombia by opening the 200-room Holiday Inn Express Cartagena Bocagrande, located in the city’s modern area, whereas in Huatulco, Mexico, a newly-built 83-room property became the home of the resort town’s first Holiday Inn hotel, offering a number of family friendly amenities.
30 MAY 2015
AGENT CORNER
Agent’s Insight NAME:
Rob Hetem
POSITION:
Director
COMPANY:
Tamrich Tours
LOCATION:
South Africa
WEBSITE:
www.tamrichtours.com
Who are you? I am Rob Hetem, the director of Tamrich Tours, a luxury tour operator and high-end destination management company to Southern Africa. As a Middle East specialist, Tamrich is in tune with the needs of the market, focussing on delivering unrivalled and individual experiences for even the most demanding clients. What is your favourite thing about working in the travel industry? The travel industry is about delivering dreams. It is a way of being a part of assisting guests make the most of their downtime to recharge those batteries and get back to their work lives with excitement, energy and hopefully new insight. Being a part of making a positive difference in people’s lives is what excites me and has to be my favourite thing about the travel industry. When is the best time to visit South Africa? Southern Africa is blessed with great weather all year round but I would say the best time to visit would be from February to April and September to November. Where would you like to travel for your next holiday? For my next holiday I am planning to explore Drakensberg and finish off with a leisurely trip along the Garden Route but I may just be tempted to discover the Wild Coast. Why should people come to you for travel advice? People should come to me for travel advice not only because of my passion for travel but also because I have an awesome support team who revel in ferreting out some of the best travel experiences on offer. 30 MAY 2015
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TRAVEL TALK
NEHME IMAD DARWICHE CEO, Jannah Hotels & Resorts
Jannah has always been environmentally-friendly
To preserve the environment [...] has always been [our] endeavour
“Our logo is an embodiment of our vision, represented with an olive tree carrying turquoise stones. To the dreamer, the olive trees in the desert appear as a paradisiacal garden of possibility and potential. This new logo signage, with its high energy efficiency levels, represents our keenness towards the Go Green initiatives, as Jannah has always been environmentally-friendly and adapts to the latest modern technologies that aim to save our planet.”
“The challenge to preserve the environment in the hospitality industry by saving power and water has always been [our] endeavour [...]. And here comes the solution to this dilemma through the implementation of innovative and intelligent solutions to ensure the highest savings in natural resources, while providing optimal service for guests which has characterised Tamani since 2009 [...]. We are proud of [achieving 30 percent savings in energy and water during the current year], [which is the] result of sustained efforts over the years.”
WALID AL-AWA General manager, Tamani Marina Hotel and Hotel Apartment
Abu Dhabi is now a well-established global aviation hub
MOHAMED MUBARAK ALI AL MAZROUEI CEO, Abu Dhabi Airports
“We, in Abu Dhabi Airports, are delighted to receive this prestigious award [for The Gulf Centre for Aviation Studies] from the International Civil Aviation Organisation which marks our commitment to excellence in aviation and airport training. Abu Dhabi is now a well-established global aviation hub, which continues to grow creating a need for well-trained aviation professionals. The Gulf Centre for Aviation Studies is proud to be doing its part by providing international standard aviation training in the UAE as well as globally.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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30 MAY 2015
TRAVEL CHANNELS Millennials to Boost Regional Adventure Travel
Asia Pacific Airports Record Growth in February Impacted by a seasonal passenger traffic surge during the Lunar New Year, Asia Pacific airports reported an increase of 9.7 percent, while Middle Eastern hubs registered a boost of seven percent in February.
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ccording to Airports Council International, the improvement in traveller movements at Middle East airports was led by Abu Dhabi where figures rose 21.5 percent and Doha where traffic was up 15.6 percent. In the same month, air freight statistics showed a swell for Asia Pacific and the Middle East at 14.3 and 12.3 percent, respectively. Shanghai led Asia Pacific with the highest growth rate at 23.6 percent whereas Dubai’s two hubs came on top in the Middle East at 37.8 percent.
Four Seasons Cairo Shows Art Spirit
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n the Middle East, where annual visitor arrivals are estimated to reach 101 million by 2020 and 149 million by 2030, focussing on adventure travel offers a platform to extend the benefits of tourism beyond gateway cities, according to Sandra Carvao, communications and publications chief, World Tourism Organization (UNWTO), who spoke at a session of Arabian Travel Market. According to Manal Kelig, executive director, Adventure Travel Trade Association, the adventure sector is currently valued at USD263 billion annually and a cooperation programme among Middle Eastern countries, similar to UNWTO’s Silk Road initiative, could be highly beneficial for the region.
Thailand Eyes Arab Tourists
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he Tourism Authority of Thailand (TAT) Dubai and Middle East Office hosted a Discover Thainess networking lunch, which was officiated by Kobkarn Wattanavrangkul, tourism and sports minister, Thailand. “The Middle East has remained an important source market for us with an increase in the total number of arrivals by 49.62 percent in January,” revealed Wattanavrangkul. Moreover, Chalermsak Suranant, director, TAT Dubai and Middle East Office, explained that the Asian country remains popular among Arab travellers as it has been named one of the top 10 Muslim-friendly tourist destinations in the world by the Global Muslim Travel Index. “The recent hosting of the first-ever Thailand Halal Assembly in Bangkok further strengthened Thailand’s position to cater to Muslim travellers,” he added.
Exhibit at Four Seasons Hotel Cairo at The First Residence
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our Seasons Hotel Cairo at The First Residence lends its support to the Egyptian art scene by hosting a rotating art exhibition with a selection of bronze sculptures at the property′s Tea Lounge. With many young and emerging artists, the art exhibition aims not only to enrich the guest experience, but also to energise the burgeoning Cairo art scene by transforming the hotel into a live gallery and a hub for social and cultural exchange, as Mahmoud ElKeiy, general manager, Four Seasons Hotel Cairo at The First Residence, said.
30 MAY 2015
Thai delegation during the networking event
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WHO’S MOVED
STANISLAV KONDOV
Stanislav Kondov has assumed the position of general manager at Park Inn by Radisson Hotel Apartments Al Rigga. Kondov moved to the hotel from Radisson Blu Resort Jizan, where he was in charge of the new conversion. Prior to that, he spent a number of years in sub-Saharan Africa at Radisson Blu Hotel, Lagos and Radisson Blue Hotel Sandton, Johannesburg where he rose to the position of executive assistant manager. Overall, Kondov has over 15 years of experience in the hospitality industry. He is described as a natural leader with a strong financial and hotel operational background.
MARIA TULLBERG
CHINTAN SHANBHOGUE
Maria Tullberg is Radisson Blu Hotel, Dubai Deira Creek’s new general manager. She will be in charge of the 276-room property’s ongoing refurbishment and financial performance. A graduate of University of Uppsala, Sweden, Tullberg has over 15 years of experience in the hospitality sector. Between 2006 and 2008, she worked as general manager in Stockholm’s Scandic Infra City before becoming district director for Scandic Hotels’ 10 properties in the Stockholm region. Most recently she served as general manager at Radisson Blu Arlandia Hotel and Radisson Blu Skycity Hotel, both located at Stockholm-Arlandia.
Chintan Shanbhogue continues as director of sales at Kempinski Hotel Ajman. Shanbhogue, who holds a bachelor degree in hospitality administration and management, has more than nine years of experience in the industry. Prior to moving to Ajman, he served as senior sales manager at Kempinski Hotel Mall of the Emirates in Dubai. He joined Kempinski from The Ritz-Carlton Hotel Company where he was employed in the finance department. In his new role, Shanbhogue will be in charge of managing the property’s sales technology and driving business to the hotel, while also developing relationships with key industry partners and ensuring smooth operations.
Shanbhogue served at Kempinski Hotel Mall of the Emirates
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30 MAY 2015
PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Jannah Hotels & Resorts′ sales team joined the UAE roadshow in Saudi Arabia
Rihab, Rimal and Villa Rotana initiated a fund raising campaign to help Nepal after the devastating earthquake
The Torch Doha’s team celebrating TripAdvisor’s Certificate of Excellence award
30 MAY 2015
Novotel City Centre Deira in the four-star, Suite Novotel Mall of Emirates in the three-star and ibis City Centre Deira in the two-star category have been recognised at the Dubai Green Tourism Awards
Etihad Airways was honoured at the MENA HR Excellence Awards in the Nationalisation Initiative of the Year and HR Professional of the Year categories
Qatar Airways, FC Barcelona and Aspire Academy hosted a friendly match between Qatar Airways & Aspire Academy – Football Dreams Africa team and FC Barcelona’s Infantil A Team
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NEWS & EVENTS Seychelles Promoted at Riyadh Travel Show
EVENTS INTERNATIONAL TRAVEL EXPO HONG KONG Wanchai, Hong Kong June 11 – 14 www.itehk.com Amongst others, the event also highlights trendy travel themes such as overseas weddings and honeymoons, as well as sports tourism.
KOREA WORLD TRAVEL FAIR Seychelles
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eychelles Tourism Office Middle East, in partnership with destination management company 7'South, participated at the Riyadh Travel Show. The event was deemed to be a perfect avenue for the destination to demonstrate its diversity and position as a great summer escape. Now in its seventh year, the Saudi travel and tourism show recorded a 20 percent increase in the number of exhibitors.
Cruise Arabia Targets New Segments
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his year’s Arabian Travel Market saw the participation of Cruise Arabia, the alliance formed between Dubai Department of Tourism & Commerce Marketing, Oman’s Ministry of Tourism, Abu Dhabi Tourism & Culture Authority, Qatar Tourism Authority (QTA) and Sharjah Commerce and Tourism Development Authority. The team’s representatives met with travel professionals, targeting traditional cruise markets in Europe and North America, as well as emerging ones such as China, India and the GCC. H.E. Issa bin Mohammed Al Mohannadi, chairman, QTA, stated, “The Cruise Arabia alliance is a successful example of advancing regional cooperation.”
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Seoul, South Korea June 11 – 15 www.kotfa.co.kr With a 30-year history, the event sees the participation of 60 countries which promote their tourism resources and cultures.
INTERNATIONAL PARIS AIR SHOW Paris, France June 15 – 21 www.siae.fr A window into the dynamic aerospace industry which give manufacturers the chance to showcase their know-how.
INDIA INTERNATIONAL TRAVEL MART Bangalore, India July 10 – 12 www.iitmindia.com One of the country’s premier travel and tourism exhibitions launches in Bangalore this year with other showings coming up in Chennai, Mumbai, Gurgaon, Pune, Hyderabad, Kochin and Kolkatta.
30 MAY 2015