31 JANUARY 2015
ISSUE 273
SHUTTLE BOAT LAUNCHED AT JUMEIRAH ZABEEL SARAY DUBAI 360 HAS UNVEILED A DEDICATED WEBSITE FEATURING A FIRST OF ITS KIND ONLINE INTERACTIVE TOUR.
10 PRESIDENTIAL TREATMENT AT THE RITZ-CARLTON, DUBAI
11 IN THIS ISSUE MARKET UPDATE
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TECHNOLOGY
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ACCOMMODATION
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AIR
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INTERNATIONAL
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RENDEZVOUS
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AGENT CORNER
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TRAVEL TALK
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TRAVEL CHANNELS
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WHO’S MOVED
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PHOTO ALBUM
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NEWS & EVENTS
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DUBAI 360 ONLINE INTERACTIVE TOUR IS LAUNCHED
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba
evenue from The Dubai Mall accounted for about 82 percent of the total at AED2.2 billion (USD606 million), marking a 12 percent year-on-year growth. All in all, tenant sales across Emaar Malls’ portfolio reached over AED18 billion (USD4.9 billion) with The Dubai Mall adding AED16 billion (USD4.3 billion) to the total. As Mohamed Alabbar, chairman, Emaar Malls, highlighted, retail sales at The Dubai Mall contribute about five percent to Dubai’s GDP.
PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES
30/1/2015
Currencies shown in blue are fixed against the US Dollar
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Emaar Malls’ net profit jumped 23 percent in 2014 to reach AED1.35 billion (USD368 million), with revenue rising 13 percent.
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CONTRIBUTORS Dominique Christou Ana Mladenovic
As of
Emaar Malls Records 23 Percent Growth
COUNTRY
CURRENCY 1USD=
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Pound
7.59
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27,531.21
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0.29
Lebanon (LBP)
Pound
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Rial
215.00
The Dubai Mall by Emaar Malls
The Wave, Muscat Secures Bank Muscat Fund
The Wave, Muscat signed a memorandum of understanding with Bank Muscat for an investment in its new real estate project.
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ank Muscat has agreed to purchase 230 residential apartments in four blocks to be known as Marsa Parklands, located between the marina and the new Kempinski, The Wave. Announcing the deal, Hawazen Esber, CEO, The Wave, Muscat, said, “Institutional investors are
becoming more discerning in the type of assets and locations they are prepared to invest in […]. As one of the region’s leading communities, The Wave, Muscat is an attractive destination to consider investing in, especially with the combined financial strength and acumen of Bank Muscat as fund manager.”
Increased Demand at Jazeera Airways Jazeera Airways recorded a seven percent year-on-year rise in flown passenger numbers in November 2014.
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emand on routes serving Istanbul, Beirut and Amman rose seven percent, while figures to the carrier’s five Egyptian destinations were up 10 percent despite the momentary closure of the airline’s sixth Egyptian gateway, Assiut International Airport due to renovations. A positive change of nine percent was also registered on services between Kuwait and Dubai, Bahrain, Jeddah and Riyadh. The low-cost carrier continued to record strong on-time performance at 95 percent. 31 JANUARY 2015
WEEKLY NEWS
DUBAI 360 ONLINE INTERACTIVE TOUR IS LAUNCHED
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Dubai 360 has unveiled a dedicated website featuring a first of its kind online interactive tour.
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he platform enables visitors to explore the city from the comfort of their own home through 1,298 pieces of panoramic video and photo content. “[Dubai 360] started off as an idea and was brought to life through the passion of talented and committed individuals. The project showcases the very best of what Dubai has to offer and we will continue to use the platform to demonstrate the progress the city makes,” said Ismaeil Al Hashmi, project manager, Dubai 360.
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JLL: Dubai Adds 64,200 Keys
Dubai
ones Lang LaSalle (JLL) released its fourth quarter (Q4) 2014 Dubai Real Estate Market Overview report, with Craig Plumb, head of research, JLL MENA, commenting, “With the government’s budget announcement, which saw planned spending and revenues increase nine and 11 percent respectively, the next 12 months are expected to see a boost in business activity.” In the hotel segment, Q4 saw the total room supply climb to 64,200 keys. As per the report, hotel occupancy in Dubai dipped marginally as a result of this increase. With an additional 4,700 units due for completion this year, the sector is expected to witness subdued growth rates due to strong competition.
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WEEKLY NEWS TECHNOLOGY
Amadeus Signs Agreement with Ctrip
ADARA Arrives to the Middle East
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Hong Kong
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madeus has penned a deal with China’s Ctrip.com International to power its global expansion. The multiyear agreement will include the provision of all air content for points of sale outside of Mainland China. This initially includes Hong Kong, Taiwan, Korea and the US, with future plans to move into Canada, Australia, New Zealand, Japan and Thailand, among other markets. Ctrip.com International will implement Amadeus’ Master Pricer TravelBoard, including multi-merchant capability, as its low fare search engine, in addition to Amadeus Mini Rules and Amadeus Ticket Changer, with the aim to adopt more of the tech company’s online search solutions in the near future.
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ravel intelligence platform, ADARA is expanding into the Middle East to offer travel companies comprehensive data to drive their business performance. “With digital advertising set to grow at a compound rate of 34 percent over the next three years, the Middle East is set to experience huge industry growth. And, given that eight in 10 people use smartphones here, there is significant opportunity in the region for ADARA to provide quality data that will help local travel companies pursue their global expansion plans,” explained Nick Mott, regional director, Middle East, Africa and Turkey, ADARA.
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RJ’s New Mobile Application Is Out
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oyal Jordanian Airlines (RJ)’s passengers will be able to manage all their travel plans in a simpler way and while on the move with the new RJ mobile application. Users can manage bookings, check flight status and schedule, complete their mobile check-in and access the Royal Plus services by interacting with pages that are compatible with mobile devices. Customers downloading the new RJ app will be informed of any flight details, changes or offers available by pushing the notification option matching their preferences.
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31 JANUARY 2015
WEEKLY NEWS DANS Pens a Deal with EUROCONTROL
Global Village Entices Families
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31 JANUARY 2015
Global Village
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ince its establishment in 1997, Global Village has become one of the key attractions of the annual Dubai Shopping Festival (DSF), with each of its pavilions representing a different country. “DSF drives a lot of tourists to our family and entertainment destination during the month of January and we have seen the growth in visitor numbers over the years during the DSF period,” revealed Ahmad Hussain, chief operating officer, Global Village, adding that in the first two days of the festival, the destination recorded welcomed 200,000 visitors.
ubai Air Navigation Services (DANS), which provides specialist aviation services for Dubai’s two international airports and the airspace of the Northern Emirates, has signed an agreement with EUROCONTROL, which is expected to pave the way for collaboration on research and development, exchange of information and provision of support between the two organisations. The deal is hailed as the first of its kind in the region, and its deployment will provide DANS with a significant advantage through access to unique market intelligence, as well as the opportunity to collaborate on cutting-edge concepts.
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WEEKLY NEWS City Centre Malls Host Shows across the UAE
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ajid Al Futtaim Properties showcased a series of world-class entertainment at its shopping destinations, as City Centre Ajman, Sharjah and Fujairah celebrated the new year with a Bubble Show, held three times daily. Moreover, the three malls hosted an international illusionist performing unique iPad magic. Fuad Sharaf, senior director, property management, Majid Al Futtaim Properties, said, “City Centre Ajman, Fujairah and Sharjah are dedicated to offering world-class performances, welcoming both local and international guests to share great moments every day. Unbeatable shopping deals with a chance to win the grand prize […] set the bar for what is to come.”
City Centre Fujairah
1.63 Million Umrah Visas Issued
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gypt, Indonesia and Pakistan topped the list of the countries that received the largest number of Umrah visas during this year’s Rabi Ul Awal, with a total of 1.63 million visas being issued. Other countries that showed great interest in attaining the visa included Algeria, Morocco, Jordan, Tunisia, Lebanon, Syria and Turkey, among others. The start of the Umrah season will also signal the start of the implementation of new regulations and guidelines for pilgrims visiting Saudi Arabia and as Ziyad Bin Mahfouz, president, Elaf Group, reaffirmed, his company pledges to do its part in providing high quality services that meet the needs of Umrah visitors from transportation to hotel arrangements.
Pilgrims in Mecca
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WEEKLY NEWS
Greek travel agents and tour operators
Greek Travel Agents Get a Taste of Bahrain
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ulf Air recently gave a number of prominent Greek travel agents and tour operators the opportunity to explore Bahrain with a familiarisation trip, jointly hosted with The Ritz-Carlton, Bahrain Hotel & Spa. With the aim of promoting Bahrain as a business and leisure destination, the visit included tours to the Kingdom’s historical and cultural sites, supplemented by meetings with local travel agents and trade members, as well as Gulf Air’s executive management team at the airline’s headquarters. Launched in June 2014, Gulf Air offers four direct weekly flights between Bahrain and Athens.
Renewal of the Arab World in Focus
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eading thinkers and actors from the Arab World were brought together to exchange views on various themes, at the Arab World Institute’s Thinkers & Doers international forum held in Paris. The two-day conference, which began on January 15, aimed to offer a hopeful vision of the Arab region in a critical moment. It emphasised entrepreneurship, renewable energy, women’s empowerment and the emergence of creativity in the art market, areas which are thriving with change-makers leading a cultural and social reinvention of the region. Jack Lang, president, Arab World Institute, declared that under the current conditions it is even more important to show that Arab societies are moving forward and embracing transformation and change.
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WEEKLY NEWS Deloitte: Businesses Need to Reset Purpose
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ccording to a Deloitte Global survey of tomorrow’s leaders from 29 countries, businesses should focus on people and purpose, not just products and profits. The study found that Millennials overwhelmingly believe that businesses are fixated on their own agenda, rather than helping to improve society. “The message is clear: when looking at their career goals, today’s Millennials are just as interested in how a business develops its people and how it contributes to society as they are in its products and profits,” said Barry Salzberg, CEO, Deloitte Global. He added that the findings should be a wake-up call to the business community, particularly in developed markets.
Iraq to Develop Cargo Airport
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raq’s National Investment Commission (NIC) and Diwaniya governorate signed a contract with Al Nasriyah Al Kuwaitiah for an international commercial airport in Diwaniya. According to Sami Al Araji, chairman, NIC, the USD1.35 billion project will be the first nucleus for the development of Diwaniya province and will provide the first of its kind facility in the country for air cargo. Located less than two hours on land from all main cities in southern Iraq, the airport will focus on attracting logistic freight companies and international agents and will cater to all types of planes.
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New Sweden Visa Application Centres in the UAE
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he Embassy of Sweden in the UAE has outsourced its visa application process to VFS Global, meaning that people who wish to apply for Schengen visas to the European country can now do this at two new locations in Abu Dhabi and Dubai. As Jan Thesleff, ambassador to the UAE, Sweden, noted, handling times are set to significantly shorten, further increasing tourist exchange between the countries. Ajit Alexander, chief operating officer, Middle East and Africa, VFS Global, added, “This launch of Sweden visa application process in Dubai will offer a convenient visa application submission experience to the residents in the country.”
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WEEKLY NEWS ow. . n k u o Did y al ation
Marriott to Reach One Million Rooms
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ontinuing its trajectory of rapid global growth, Marriott International announced that it expects its portfolio of hotels, either open or under development, to surpass one million rooms by the end of the year. When launched, the projects under development will have generated more than USD50 billion in real estate investment and created over 150,000 new hotel jobs. Arne Sorenson, president, Marriott International, said, “In 2014 alone, Marriott International signed agreements for more than 650 hotels and 100,000 rooms to be added to its worldwide system over the next few years, a signing pace of nearly two new deals a day.”
Amuda Goueli, co-founder, Destinia.com
Destinia Reveals Middle East Travel Trends
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estinia.com unveiled this year’s trends for the travel industry in the Middle East during a media roundtable hosted by the online travel agency. Some of the outcomes of the discussion put Dubai under the spotlight as a speedily developing travel hub and as the top hotel destination for Destinia.com’s travellers in the region. In addition, Turkey, Germany, Spain and the US were noted among the hottest locations for Middle Easterners this year. However, travellers are now searching for experiences above destinations and the company’s representatives highlighted the importance of personalisation for the modern holiday-makers, who are after unique experiences that go beyond mainstream destination trends.
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WEEKLY NEWS ACCOMMODATION
Pullman Jumeirah Lakes Towers Unveiled ..
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he 35-storey hotel is expected to be fully operational by February 1 with the remaining units, lounges and three restaurants. In addition, it will also encompass 11 meeting rooms, the Fit & Spa by Pullman and a rooftop pool and bar. Commenting on the launch, Fadeel Wehbe, general manager, Pullman Jumeirah Lakes Towers Hotel & Residence, expressed his belief that the new establishment will bring a superior level of hospitality to the offering in Jumeirah Lakes Towers.
Pullman Jumeirah Lakes Towers Hotel & Residence
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Pullman Jumeirah Lakes Towers Hotel & Residence celebrated the soft-opening of 155 rooms of its 354-strong inventory, along with three food and beverage outlets.
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Marriott Executive Apartments Dubai Creek
The new shuttle boat
Shuttle Boat Launched at Jumeirah Zabeel Saray
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umeirah Zabeel Saray has unveiled a new private jetty offering an exclusive boat shuttle service for in-house guests. The air-conditioned, eight-seat shuttle boat is available from the hotel’s private beach and provides transfer to and from Dubai Marina. In addition, the Ottoman-inspired luxury resort has launched several new motorised and non-motorised water sports activities available from its private beach. Fernando Gibaja, resort general manager, Jumeirah Zabeel Saray, said, “In line with our commitment to offering Stay Different experiences, we are excited to launch the new range of water sport and lifestyle facilities which will provide another activity for guests and families to enjoy.”
31 JANUARY 2015
ACCOMMODATION WEEKLY NEWS
Presidential Treatment at The Ritz-Carlton, Dubai
Al Bustan Centre & Residence Hosts Sportsmen
Al Bustan Centre & Residence, Dubai
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he Ritz-Carlton, Dubai takes the luxury suite experience to a new level with spa and wellness treatments in its all-new presidential suites. Located in the beachfront resort’s recently-restored wing, the two 220m2 units feature dedicated Hammam and steam rooms, enabling guests to relax and unwind in the privacy of their own place. Presenting three choices of sumptuous spa treatments, the in-room wellness experience showcases the crème de la crème of the brand’s spa offering. The line-up includes the Rejuvenating Diamond Body Ritual, Citrus Body Burst Ritual and Royal Hammam Body Ritual, all geared towards combating stress and enhancing wellbeing.
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l Bustan Centre & Residence, Dubai was chosen as the headquarter hotel for the recently-held 4th International Karate Al Ahli Dubai Open. Being in close proximity to the sport event’s venue, Al Ahli Club, the hotel served as the main location for the registration of delegates and participants, briefing of officials and referees and draw of matches. As Moussa El Hayek, chief operating officer, Al Bustan Centre & Residence, noted, more sporting events, such as the 6th FAZZA International Athletics Competition, will be hosted by the hotel in the coming months.
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WEEKLY NEWS AIR
Historic Solar Flight to Launch from Abu Dhabi Bertrand Piccard and André Borschberg, the Swiss co-founders and pilots of Solar Impulse, revealed the detailed global flight route of Solar Impulse 2.
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Solar Impulse 2 in Abu Dhabi
he first solar-powered plane, able to fly day and night, will land in 12 locations across the world, in the first attempt to fly around the globe without using a drop of fuel. The aircraft will take off from Abu Dhabi in late February or early March and return by late July, with stops in Oman, India, Myanmar and China, amongst others. Specifically, the first round-the-world solar adventure will span approximately 25 flight days, spread over five months and will cover approximately 35,000km at speeds of between 50 – 100km/h.
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Marriott Executive Apartments Dubai Creek
Revamped Alitalia Boasts New Strategy, Routes and Branding
id-January saw the unveiling of a new strategy for Alitalia with fresh routes, upgraded product and service standards, a novel cost management strategy and new branding. The revamped Alitalia commenced operations on January 1, following the completion of equity investments by its existing shareholders and Etihad Airways. Luca di Montezemolo, chairman, Alitalia, commented, “The energies, passion and expertise I have experienced at Alitalia in recent weeks do not leave any doubt that the airline we are unveiling today will become once again a premium Italian airline recognised worldwide. This is why I believe the people in Alitalia are a pillar of the history we are about to write.”
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31 JANUARY 2015
AIR WEEKLY NEWS
Qatar Airways Focusses on Europe
First Commercial A350 XWB Service Becomes a Reality
EGYPTAIR Returns to Jakarta
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atar Airways is increasing capacity on its flights to Italy, and is launching double-daily services to Madrid, both to be rolled out over the next five months. With the introduction of wide-body aircraft commencing March 29 to Rome and Milan, and June 16 to Venice, capacity to the airline’s three Italian destinations will increase by 30 percent. Furthermore, a change in the departure and arrival times to Rome and Milan is aimed at improving connections to a number of other destinations for the Italian market. In addition, as of July 16, the airline will begin operating a double-daily direct service to Madrid-Barajas Airport from Doha, thus adding four extra weekly flights.
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atar Airways’ inaugural Airbus A350 XWB flight was ceremoniously welcomed on January 15 at Frankfurt Airport, marking the start of the twice-daily A350 XWB service between the German city and Doha. The first-ever commercial A350 XWB flight was greeted with excitement by gathered VIPs and media as Akbar Al Baker, group CEO, Qatar Airways, and Fabrice Brégier, president, Airbus, were formally welcomed in Germany. Al Baker announced that the airline’s second A350 XWB, which will join the fleet in February, will also commence operations on the Frankfurt route beginning March 1.
fter months of suspension, EGYPTAIR is relaunching operations to Jakarta on February 4. The airline first commenced nonstop flights to the Indonesian capital in April 2014 with four weekly frequencies. The route was, however, later halted as part of the carrier’s turnaround plan. EGYPTAIR now returns to Jakarta, connecting the Asian city with Cairo two times a week.
Jakarta
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WEEKLY NEWS AIR Maximus Air to Introduce One-stop Shop
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ll-cargo operator, Maximus Air is to launch a brand new one-stop shop concept. The ambitious new service will combine the Abu Dhabi-based air cargo specialist’s existing oversized cargo fleet with a global network of partners, offering door-to-door delivery options for the very first time. According to Mohamed Ebrahim Al Qassimi, CEO, Maximus Air, the service will have a simple pricing structure and competitive rates, it will cater to any shipment size and is a conscious decision to diversify existing services, which currently revolves around large and heavy goods. “This is a key part of our strategy to grow and expand upon the success of our traditional business offering,” he added.
Jazeera Airways Sells 15 Airbus A320s
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azeera Airways Group announced the sale of 15 Airbus A320 aircraft owned by the company’s fully-owned Sahaab Aircraft Leasing, for USD507 million, as part of a strategic shift to a leased aircraft operation and a focus on the passenger airline business. The transaction will result in an additional cash surplus of KWD24 million (USD81.6 million), lifting the group’s cash balance and transforming it into an asset-light, debt-free company. Marwan Boodai, chairman, Jazeera Airways Group, said, “The move […] was a strategic decision to enhance the airline’s business model and focus on future growth opportunities, boost shareholder value and enhance return on equity.”
Emirates Upgrades Kolkata Route
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mirates is significantly enhancing its services to Kolkata with the introduction of an extra flight and a larger aircraft. Starting March 29, the airline will launch a 13th weekly service to the Indian city on Wednesdays, and on the same day a Boeing 777200ER will also begin flying on the route, offering capacity for 274 passengers and, nevertheless, Emirates’ first class services. The extra frequency and upgauge will represent a capacity increase of 250 seats in each direction per week. As Ahmed Khoory, senior vice president, commercial operations, West Asia and Indian Ocean, Emirates, revealed, since commencing operations to Kolkata in March 2006, the airline has carried over 1.6 million passengers on the route.
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31 JANUARY 2015
AIR WEEKLY NEWS Emirates Increases Chicago Capacity
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Gulf Air Boosts Larnaca Service
Marriott Executive Apartments Dubai Creek
Air Arabia Enters China
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Chicago
mirates will be able to connect even more people with Chicago on May 1, when it switches from its Boeing 777-200LR to a larger Boeing 777-300ER aircraft on the route. The upgauge will result in 88 additional economy class seats, representing a 33 percent growth in capacity. The choice of premium cabin seats remains unchanged, offering customers eight first class suites and 42 business class seats. “Emirates has seen steady growth and strong customer demand for our Chicago route since its launch only five months ago,” said Hubert Frach, divisional senior vice president, commercial operations, West, Americas, Africa, Europe and Russian Federation, Emirates.
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ir Arabia will become the first low-cost airline from the Middle East and Africa to enter the Chinese market. Starting February 10, the carrier will operate thriceweekly nonstop services to Urumqi, the largest city in Western China. “The Chinese aviation sector has witnessed tremendous growth in recent years and we are delighted to be the first low-cost carrier from the MENA region to play an important role in this incredible story. This is a major move for Air Arabia and an important step in strengthening connectivity between the rapidly growing economies of the Middle East and Asia,” said Adel Ali, group CEO, Air Arabia.
ulf Air has increased operations on its Bahrain – Larnaca route to six weekly flights, consisting of three direct services on Tuesdays, Thursdays and Saturdays and three frequencies via Kuwait International Airport on Wednesdays, Fridays and Sundays. Ahmed Janahi, chief commercial officer, Gulf Air, commented, “We are pleased to further facilitate passenger movement and make travel to and from Larnaca even more convenient with this schedule enhancement that allows our passengers from both Bahrain and Kuwait easier access to this popular Cypriot destination.”
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WEEKLY NEWS INTERNATIONAL
IHG Announces New Holiday Inn in Busan InterContinental Hotels Group (IHG) has penned a deal for a 268-key Holiday Inn Busan Seomyun in South Korea, set to open in 2017.
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ocated in the city’s central business district, it will be ideal for business travellers, while a nearby subway link to the KTX Train Station provides seamless connection to Seoul and Incheon International Airport. Facilities include a fitness centre, rooftop swimming pool, business amenities, lobby lounge and a restaurant on the 20th floor. Karin Sheppard, chief operating officer, franchising, Australasia, Japan, Korea, Asia, Middle East and Africa, IHG, said, “There is thriving tourism across South Korea’s major cities and as its second largest city Busan is also one of the fastest growing destinations in the country.”
Busan
El Paso, Texas
Marriott Executive Apartments Dubai Creek
Nine Country Inn & Suites By Carlson Hotels Signed in the US
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Indonesia Welcomes New Hotel
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arlson Rezidor Hotel Group’s Country Inn & Suites By Carlson upper-midscale brand is to grow its presence in North America with the addition of nine new properties. As Scott Meyer, senior vice president, midscale brands, Carlson Rezidor Hotel Group, explained, expanding the brand’s footprint in the US is a key priority this year. The hotels, seven of which will be new constructions, include projects in California, Ohio, North Dakota, Oklahoma, Texas, New York and Kentucky.
airmont Jakarta, part of the Fairmont Hotels & Resorts collection, has opened its doors in the heart of Indonesia’s capital city. The hotel boasts 380 guestrooms including Fairmont Gold accommodation, the brand’s exclusive hotel-within-a-hotel concept, and 108 Sky Suites, in addition to five restaurants and lounges, a swimming pool, spa and a gym. For meetings and events, the property offers 3,500m2 of function space with the latest in modern technology, including a 1,200m2 ballroom. Fairmont Jakarta is also set to open K22 Bar, View Restaurant and Mont Bar later this year. “After many months of detailed preparation, we are pleased to open our doors […],” said Carlos Monterde, general manager, Fairmont Jakarta.
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RENDEZVOUS TRAVEL TRADE WEEKLY: How strong is the company’s presence in the Middle East? STEVEN SIMAO: We have three of our premium mid-sized ships calling into the Middle East. Those are ms Ryndam with a capacity for 1,260 guests, ms Rotterdam for 1,404 guests, and ms Amsterdam for 1,380 guests. [This year] Holland America Line will be calling into the Middle East 24 times, including overnight stays.
Q & A with Steven Simao DIRECTOR OF SALES, HOLLAND AMERICA LINE
TRAVEL TRADE WEEKLY: How popular are these cruises with Arab travellers? STEVEN SIMAO: Holland America Line’s guests are discerning multigenerational travellers with a wonderful passion for exploring cruise destinations that are adventurous and unique; rich in culture, history and ambience. The Middle East is a fascinating destination, and when met with Holland America Line’s cultural enrichment programmes both onboard and off-board, it offers the rich destination content that Holland America Line’s guests are looking for. In 2014 Holland America Line made one port of call to Abu Dhabi, Dubai, Salalah and Muscat. This year we are increasing ports of calls to feature three in Dubai, one call in Abu Dubai, as well as four ports of call to both Salalah and Muscat; with multiple ports of call in Egypt also. Holland America Line offers arguably the broadest itinerary selection which spans across all seven continents, all major cruise destinations, and cruises ranging from seven, 10, 11, 12, 14 days up to 70-day itineraries; even as long as the 114-day Grand World Voyage. This appeals in particular to guests who are comfortable travelling long distances and being away from home for longer periods of time. Residents from the GCC, both expatriate and local, are increasingly becoming more aware of cruise holidays as an option, and how they offer better value for money than a typical land holiday. The number of travellers on cruise holidays is growing year after year. For 2013 estimated passenger numbers were 21.3 million globally, with a guesstimate of between 6,000 – 12,000 passengers coming from the GCC, so there is massive growth potential from the region. TRAVEL TRADE WEEKLY: In the last decade, demand for cruising across 31 JANUARY 2015
WITH THREE OF THE COMPANY’S SHIPS CALLING INTO THE MIDDLE EAST, STEVEN SIMAO, DIRECTOR OF SALES, HOLLAND AMERICA LINE, EXPLAINS WHY THE REGION IS A PROMISING DESTINATION FOR THE COMPANY AS WELL AS THE SECTOR IN GENERAL, AND REVEALS THE CRUISE LINE’S FUTURE PLANS. the globe has increased 77 percent. What are your expectations for the future of the cruise industry and how is the company set to respond to them? STEVEN SIMAO: Cruise passengers have become more sophisticated in their expectations of the onboard cruise experience than they were 20 years ago. It used to be about the romance of being at sea, dressing for dinner, relaxing, a nice show and the des-
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CRUISE PASSENGERS HAVE BECOME MORE SOPHISTICATED IN THEIR EXPECTATIONS
tination. With the significant evolution of consumer expectations for entertainment, culinary experiences and activities/enrichment on their vacations, the industry has evolved accordingly. The number of new ships built over the past 20 years has created the choices, opportunities and upped the ante in terms of what can be successfully delivered in a cruise experience at sea. In the 1990s, nearly 80 new ships were built. From 2000 – 2012 over 115 new ships were introduced. With this significant growth in capacity new opportunities for entertainment and activities have arisen, as well as a competitive challenge for innovation and differentiation. Over the past 20 years, the trend in branded partnerships has grown significantly in consumer goods. As our onboard trends follow consumer trends, we have seen great success with this as well. We continue to focus on enhancing and evolving our product, including dining, itinerary development and enrichment programs and activities. The most recent example is the new On Location programme [which] immerses the guest in the destination like never before. From steel drum lessons in the Caribbean to tai chi on deck with a master in Asia, Holland America Line is bringing local culture and cuisine on board through its new On Location programme. The itinerary sets the scene for guests to indulge in localised experiences that make time on board as culturally enriching as visiting the ports of call. On each cruise, a location team from the region either visits the ship or sails onboard and shares unique, personal insights with guests through lectures, demonstrations and performances. They provide information about local customs, the way of life, offthe-beaten-path port highlights and secrets that only a local would know. In regards to fleet development, Holland America Line has ordered a new Pinnacle-class ship from Fincantieri shipyard for delivery in February 2016. It will be slightly bigger than our Signature-class ships with a capacity of 2,660 guests. We will continue to offer popular itineraries and we will include new itineraries in Asia, South America, Europe and Africa. Also in the summer season, we will once again offer the 14-day Alaska Explorer – roundtrip from Seattle on the ms Amsterdam.
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WEEKLY NEWS INTERNATIONAL
China to Welcome Fairmont Wuhan
Protea Hotels Enters Cape Town
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airmont Hotels & Resorts, a luxury brand in the FRHI Hotels & Resorts portfolio, Oceanwide Hotel Investment Management and Wuhan Central Business Area Construction Investment, announced the development of a new hotel in Wuhan, the capital of Hubei province, Central China. Fairmont Wuhan is slated to open in 2017 and will feature 350 guestrooms, four dining outlets, event and banquet space, a Willow Stream Spa, the company's signature spa brand, and fitness options including a swimming pool. “We are pleased to be introducing the Fairmont brand to another important domestic market in China,” said Jennifer Fox, president, FRHI Hotels & Resorts.
Wuhan
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Cape Dutch manor house on a green estate that borders the Liesbeek River will open its doors as Protea Hotel Mowbray on February 1, becoming the first Protea property ever to be situated in Cape Town’s bustling southern suburbs. A total of 70 rooms and suites are spread through the manor house and the adjacent thatched building that used to serve as the manor’s barn, but now features six luxury loft suites. It will also boast a lounge and a swimming pool. “The signing of this new hotel under the Protea Hotels brand reinforces our focus on continuing to grow the footprint of the brand in South Africa and other strategic growth areas within Africa,” said Mark Satterfield, business leader, South Africa, Marriott International.
Protea Hotel Mowbray
Shangri-La Hotel, Nanchang Ready to Open
Shangri-La Hotel, Nanchang
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hangri-La Hotels and Resorts΄ newest Chinese property, Shangri-La Hotel, Nanchang, is preparing to welcome its first guests on February 8. The five-star hotel is located alongside Ganjiang River and features 473 guestrooms providing views of the waterway and the city. Guests will have at their disposal an indoor pool, a fully equipped gym and a fitness club, a gift shop, florist and three food and beverage outlets. Its central location makes it ideal for both business and leisure travellers to the city.
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AGENT CORNER
Agent’s Insight NAME:
Tushara Prasad Yatheendran
POSITION:
Holiday consultant
COMPANY:
Atlantis Holidays
LOCATION:
Dubai, UAE
WEBSITE:
www.atlantisholidays.com
Alpha Tours to Boost UAE Tourism
Dubai
Who are you? I am Tushara and I work at Atlantis Holidays, the representative of the Ministry of Tourism and Culture of Azerbaijan in Dubai. [We offer] more than just hotel reservation, ticket booking, transfers or travel coordination, itinerary planning or after-sales support. What is your favourite thing about working in the travel industry? I have made some amazing friends, thanks to this industry. I love making people happy and of course each successful trip of my clients has given me more exposure to the industry. Designing an itinerary gives me the same pleasure as visiting that place. When is the best time to visit Azerbaijan? [Azerbaijan] has nine out of the 11 climatic zones in the world. Winter is mild and summer is not so hot. All four seasons are touristic there, depending on one΄s interest. After all it is just two hours and 30 minutes from any GCC country. Where would you like to travel to for your next holiday? Without a minute of thought, it is Shahdag, Azerbaijan. After the recent launch of Shahdag ski resort with summer and winter complexes, this destination is the priority on my bucket list. Why should people come to you for travel advice? Working along a management team who have taken up this profession because of their passion for travel, helped each one of us explore unique destinations for specific interest. Being with a team of dedicated tourism professionals who are experts in what they do and are committed to deliver a beyond the border experience, makes us different. 31 JANUARY 2015
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lpha Tours brought together Natalie Tours and TUI Group representatives in Dubai to discuss the current trends and the steps to be taken to make this year the most successful year yet for tourism in the UAE. “With targets to attract 3.5 million hotel guests to Abu Dhabi this year, and a vision to bring in 20 million tourists per year to Dubai by 2020, the UAE’s tourism industry is ready for an exciting new year and a brighter future,” said Adnan Aridi, managing director, Alpha Tours. Natalie Tours has helped around two million Russian and CIS travellers to visit the UAE over the past decade and the company has been working closely with Alpha Tours to support the industry’s growth in the region.
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TRAVEL TALK
People perceive having lunch at a five-star hotel as an expensive affair
PASCAL EGGERSTEDT General manager, InterContinental Doha The City
“We are thrilled to be bringing the quality cuisine of Hwang to daytime diners in the restaurant’s authentic Pan-Asian atmosphere, that is perfect for gathering with business colleagues, friends and family. I think that many people perceive having lunch at a fivestar hotel as an expensive and lengthy affair. With the bento box concept, we are changing that by offering quick service and value for money, along with a wide variety of Far Eastern dishes from which to choose.”
Our vision [...] is to become the best
PAUL GREGOROWITSCH CEO, Oman Air
Sir Maurice [Flanagan] has been a part of Dubai’s story
EMMA CULLEN General manager, Capital Club, Dubai
“The People Who Shaped Dubai series has proven to be extremely popular and we are sure that this latest event will not disappoint either. Sir Maurice [Flanagan, founding CEO, Emirates Group] has been a part of Dubai’s story almost from the very beginning and has had an immense impact on the growth of Dubai’s aviation sector. This will be another wonderful opportunity for our members and their guests to get some truly unique insights into the Emirates success story – straight from the man himself.”
“With the start of [the year], we have set new financial targets for Oman Air. Whilst these are more challenging than in previous years, our vision, objectives and values remain the same. Our vision [...] is to become the best. [...] That future means becoming a more modern, business-driven enterprise - one that does not rely on financial injections from the government of Oman. Whilst Oman Air currently contributes more than OMR400 million (USD1.04 billion) to the Omani economy, it is vital that we all work hard to become an even better[...] airline.”
We will make sure to continue giving out the best service
RABIH AL ATRASH Executive assistant manager, Al Manshar Rotana, Kuwait
“We are very pleased to receive [Agoda.com’s Gold Circle Award]. In an extremely competitive market like Kuwait Agoda.com’s Gold Circle Award only proves that all our hard work, commitment to give out the world-class service at our outmost best at Al Manshar Rotana has paid off. We will make sure to continue giving out the best service up to the standard of Rotana and our guests to the level best that we can. Thank you Agoda.com for recognising us and of course thank you to all our patrons who believed in us.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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31 JANUARY 2015
TRAVEL CHANNELS
BIC Hosts 10th GulfRun Bahrain International Circuit (BIC) hosted another landmark event, between January 22 – 23, with the 10th edition of the annual Gulf Run which took centre stage at the home of motorsport in the Middle East, in Sakhir.
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total of 70 cars from some of the biggest and most exclusive car manufacturers lined up at BIC and were put to the test against one another across the entire BIC facility, racing along the BIC car park for an autocross event, down the quarter-mile drag strip, and ultimately on the BIC race track in various configurations. The drivers registered their best laps in the Inner Circuit, Grand Prix Circuit and Outer Circuit, after which they compared their times to determine the winner of the competition.
Bahrain International Circuit
Desert Caravan Challenge in Qatar
Online Sites: Possible Threat to Hospitality Giants
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ccording to a survey by Barclays Bank, major hotel companies do not see sites like Airbnb as a concern to their business model given geographical and demographic differences in the customer base. However, the UK΄s investment bank found out that Airbnb could double in size within the next 12 months and add significant supply to several major markets, resulting in pressure on RevPAR growth in key cities over the long term. Barclays Bank suggests that the Airbnb offering is already bigger than the largest global hotel group with nearly one million listings, up from 300,000 a year ago, while the volume of bookings on Airbnb could be as large as InterContinental Hotels Group’s within two and a half years’ time.
Dubai Features New Jogging Track
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n line with its efforts to diversify the country’s profile, Qatar Tourism Authority (QTA) invites adventure enthusiasts to participate in camel riding activities on February 6 – 7, with two caravans covering 12km in the Zekreet region. Organised in partnership with Qatar Museum Authority for the second consecutive year, the Desert Caravan Challenge will offer visitors an authentic experience. QTA is working to develop this tourism product by adding new elements every year. “Our tourism strategy seeks to build a modern and sustainable tourism sector capable of attracting tourists from all over the world,” commented Hassan Al Ibrahim, chief tourism development officer, QTA, saying that such events contribute to the realisation of this vision.
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ubai’s Roads and Transport Authority (RTA), in collaboration with Dubai Municipality, opened a new jogging track around Safa Park as part of the Dubai Water Canal project. Maitha Bin Udai, CEO, traffic and roads agency, RTA, said, “The new track around Safa Park will be part of the key facilities providing sports services to the public in a vital area where the canal crosses the heart of Dubai; adding a strong attraction to this strategic project which is bound to have positive repercussions on tourism, entertainment and investment in the near future.” She added that the unique urban and tourist project will offer a new living style as the canal will link the Dubai Creek with the Arabian Gulf.
Jogging track rendering
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WHO’S MOVED
ANTJE SAHLING
Antje Sahling has been appointed hotel manager at InterContinental Dubai Marina, InterContinental Hotel Group’s landmark property, due to open later this year. As hotel manager, Sahling will be responsible for the day-today management of the hotel and its staff. Having extensively worked across Europe, the Middle East and Asia, Sahling brings more than 15 years of experience to the table. Her career highlights thus far include the establishment of the first InterContinental resort in Europe and the debut of a Crowne Plaza resort in Asia.
RICHARD GOSLING
Sahling brings more than 15 years of experience to the table
SHAFI DADY SIBOMANA
Shafi Dady Sibomana has assumed the position of front office manager at Park Regis Kris Kin Hotel, Dubai. Sibomana joins the team after serving in a similar position at Ramada Downtown Dubai. He gained valuable experience in reservations and front office duties in several Rwandan hotels before moving to Dubai to become the night manager at Al Manzil Hotel, Dubai where he was later promoted to assistant front office manager. Building on his communications skills and work ethic, Sibomana will be responsible for motivating his colleagues and building a team spirit for the benefit of the hotel.
Sibomana will be responsible for building team spirit
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Richard Gosling has returned to Egypt to continue as the new general manager of Hilton Sharks Bay Resort. Over the past 25 years, Gosling has gained a wealth of experience from various international positions within the hospitality industry. During his long career, he has served a number of properties in Europe, the Caribbean, Asia Pacific, as well as the Middle East. Prior to his recent appointment, he worked as the general manager of Hilton Sharjah, the company’s first conversion property in the UAE. In addition, his journey with Hilton Worldwide also included positions at Hilton Tokyo Bay, Ramses Hilton Cairo, and Hilton Dubai Jumeirah.
Gosling moves to Egypt from Sharjah, UAE
ASMA AL RAHMA
Asma Al Rahma has been appointed country manager for Cyprus by Emirates. Al Rahma moves to the island after three successful years in the same position in Oman. A graduate from UAE’s Commercial Management Outstation Programme, Al Rahma’s first assignment was in Kuwait as Emirates’ sales manager. In her new role, she will manage a team of 20 and will be responsible for growing the airline’s business within Cyprus, ensuring that travellers opt for Emirates when visiting Dubai and other easternbound destinations, such as China, India, Maldives, Mauritius, Seychelles and Australia.
Al Rahma relocates to the island of Cyprus from Oman
31 JANUARY 2015
PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Living statues at Dubai's City Walk
Queen Alia International Airport readies for snow
Students visiting the World Future Energy Summit at Abu Dhabi National Exhibition Centre
31 JANUARY 2015
Manchester City and Melbourne City football stars, including Frank Lampard, visited Etihad Airways΄ headquarters
Sharjah World Music Festival rounds up Al Majaz performances on a high note
Zabeel Park welcomed more than 90,000 visitors during the first 10 days of Dubai Shopping Festival
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NEWS & EVENTS Future of Borders Spotlighted in Dubai
EVENTS IBTM ARABIA
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ubai will welcome 24 experts from 12 countries to chalk out a future road map for the borders industry at the Future of Borders conference, which will take place between March 11 – 12 at The Ritz-Carlton, Dubai International Financial Centre. The event is expected to provide valuable insights into future travel trends, the enlarged responsibilities of border control authorities and the challenges they face in handling the anticipated rise in passenger numbers over the coming years. Participants will aim to agree on the best formula to achieve a balance between the need to strengthen the security in the face of growing risks and accelerate travel facilitations while maintaining high-quality services.
Abu Dhabi, UAE February 10 – 12 www.ibtmarabia.com Formerly GIBTM, it brings a fresh new format with one-to-one meetings and an exclusive closed community experience.
TEHRAN INTERNATIONAL TOURISM EXHIBITION Tehran, Iran February 12 – 15 www.titexgroup.com The eighth edition of the event covers an area of 21,000m2, a 55 percent growth compared to 2014.
INDIA TRAVEL MART
Dubai Duty Free: Flyers to Buyers
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ubai Duty Free has long been offering visitors a glimpse of Dubai Shopping Festival (DSF)’s offerings. “The influx of tourists during DSF has played an important role in turning flyers into buyers in the emirate,” commented Colm McLoughlin, executive vice chairman, Dubai Duty Free, noting that sales turnover at the hub has grown from USD20 million in 1983 to USD1.917 billion in 2014. McLoughlin described DSF as the world’s most loved shopping and entertainment bonanza which helps Dubai Duty Free increase the spend per head. “Our job is to ensure that we sell to around 50 percent of all travellers, so with the increase in passengers, our sales should increase and this is the case,” he added.
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Ahmedabad, India February 21 – 23 www.itmtravelmart.com Organised across many Indian cities throughout the year, it showcases travel, tourism, hospitality, leisure and other related industries.
ITB BERLIN Berlin, Germany March 04 – 08 www.itb-berlin.de A leading trade fair for the global travel industry as in 2014 some 10,140 companies from 189 countries exhibited their products.
GUANGZHOU INTERNATIONAL TRAVEL FAIR Guangzhou, China March 06 – 08 www.gitf.com.cn The Chinese fair has received wide attention from the tourism industry since its first session 22 years ago.
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