7 FEBRUARY 2015
ISSUE 274
NEW WATER TAXI IN ABU DHABI WARWICK INTERNATIONAL HOTELS HAS CELEBRATED A NEW ADDITION TO ITS LEBANESE PORTFOLIO WITH THE OPENING OF WARWICK STONE 55, A FOUR-STAR BOUTIQUE PROPERTY.
06 TIME OPENS MEERA TIME RESIDENCE
09 IN THIS ISSUE MARKET UPDATE TECHNOLOGY AIRPORTS ACCOMMODATION AIR RENDEZVOUS INTERNATIONAL AGENT CORNER TRAVEL TALK TRAVEL CHANNELS WHO’S MOVED PHOTO ALBUM NEWS & EVENTS
02 03 04 09 13 17 18 19 20 21 22 23 24
LEBANON WELCOMES WARWICK STONE 55
12
MARKET UPDATE TRAVEL TRADE PUBLICATIONS
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli
li Rashid Lootah, chairman, Nakheel, deemed 2014 the Dubai-based developer’s biggest year yet in terms of financial performance and achievements. Interest in the company’s retail projects swelled in 2014 with high demand for space at Nakheel Mall and The Pointe at Palm Jumeirah among others. Developments for this year include Deira Islands Mall, The Circle Mall, Al Khail Avenue, The Palm Tower, Ibn Battuta expansion and several other projects across Dubai.
CONTRIBUTORS Dominique Christou Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian DESIGN & LAYOUT Elena Stylianou WEB DEVELOPER / IT Soteris Constantinou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES
6/2/2015
Currencies shown in blue are fixed against the US Dollar
2
Driven mostly by the continued delivery of residential units and plot sales, Nakheel recorded a net profit of AED3.68 billion (USD1 billion) for 2014, marking a 43 percent surge over 2013.
A
SENIOR JOURNALIST Rita Kasziba
As of
Nakheel: Biggest Year Yet
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
93.30
Egypt (EGP)
Pound
7.63
Iran (IRR)
Rial
27,533.55
Iraq (IQD)
Dinar
1,160.34
Kuwait (KWD)
Dinar
0.29
Lebanon (LBP)
Pound
1,504.40
Libya (LYD)
Dinar
1.35
Morocco (MAD)
Dirham
9.45
Syria (SYP)
Pound
188.90
Tunisia (TND)
Dinar
1.91
Yemen (YER)
Rial
215.09
Nakheel Mall
Record Air Traffic in Abu Dhabi
Some 20 million passengers passed through Abu Dhabi International Airport’s three terminals in 2014, representing an annual growth of 20 percent – the highest ever in the hub’s history.
T
raffic movements rose 14.5 percent to 154,821, while cargo throughput soared 12.8 percent to 797,069 million tonnes. The top five destinations from the UAE capital included India, Germany, the UK, Pakistan and Saudi Arabia.
During the year, two new carriers, AEGEAN Airlines and NIKI joined the UAE capital and in order to facilitate the increased traffic, the airport implemented a number of upgrades and reopened its newly renovated southern runway as part of its expansion plans in preparation for the launch of the Midfield Terminal Complex in 2017.
Kingdom Holding’s Net Income Increases Kingdom Holding Company (KHC)’s gross operating profit for the fourth quarter (Q4) of 2014 amounted to SAR431.5 million (USD115 million), representing a surge of 1.7 percent compared to the same quarter in 2013.
M Kingdom Holding Company held a board meeting to announce the results
ost importantly the Saudi organisation recorded a net income of SAR266 million (USD71 million) for Q4, a year-on-year boost of more than 15 percent. “Kingdom Holding’s Q4 results complete its successful performance in 2014,” commented H.R.H. Prince Alwaleed Bin Talal Abdulaziz Alsaud, chairman, KHC. The company’s consolidated net income for 2014 period reached SAR869.1 million (USD231 million). 7 FEBRUARY 2015
TECHNOLOGY WEEKLY NEWS
travall App Rolls Out in Abu Dhabi
UAE Airports Lead in Smart Technology
R The UAE’s video guide mobile application, travall, launched its Abu Dhabi version.
A
s the second market to get this city-specific, free-to-download app, travall’s format offers users an interactive visual experience in choosing how and when to visit in the UAE capital. “Not only can ΄travallers΄ check accommodation, dining, venues, clubs, malls, exhibitions and clinics by watching a 30- or 60-second video, but they can also film their own 15-second VideoReview, a first of its kind in the UAE. Each video is reviewed by us before being uploaded to the app for others to view,” commented Adam Ridgway, CEO, travall. A UAE-developed brand, travall aims to change the way tourists and residents of the UAE review and book various activities.
7 FEBRUARY 2015
obust passenger traffic growth at UAE airports, projected at 5.6 percent annually until 2034 by the International Air Transport Association, higher expectations of travellers and ceaseless technological advancement are prompting regional airports to adopt smart technologies with the UAE leading the transformation. “The demand for smart technologies integrated into centre infrastructures will skyrocket in the next few years. All airports will be transformed into intelligent, adaptive and responsive environments. Changes in the ways we travel are coming at us faster,” suggested Mohammed Fouz, CEO, Smartworld, adding that airports can benefit through 25 percent cut operation costs and enhanced capacity handling by turning to smart technologies.
3
WEEKLY NEWS AIRPORTS
Hamad International Airport
Early Check-in at HIA’s The Airport Hotel
MTB construction
A T
he Airport Hotel at Doha’s Hamad International Airport (HIA) now offers guests the possibility of checking in their luggage up to 12 hours before their flight departure. In addition, guests can also make use of a dedicated Qatar Airways counter located in the check-in hall where they can drop off their luggage in a relaxed environment. Akbar Al Baker, group CEO, Qatar Airways, commented, “The newly announced offering from The Airport Hotel at HIA will be a popular new service, adding an enhanced level of flexibility to Qatar Airways’ passengers who want to either relax at the hotel and spa before their flight or explore the fantastic five-star facilities at HIA.”
4
99 Percent of Steel Works Complete at MTB
bu Dhabi Airports’ board of directors carried out a site visit to the Midfield Terminal Building (MTB) to review the progress made on the future gateway to the capital city. The tour was led by H.E. Ali Majed Al Mansoori, chairman, Abu Dhabi Airports, joined by members of the board, along with representatives of the company’s executive and project team. Al Mansoori said, “With 99 percent of steel works completed on all four piers, the building structure has become a visible landmark from the air and the ground [...]. This achievement has allowed us to start the building enclosure around the piers, which will enable the building structure to take its final shape during the course of [the year].”
7 FEBRUARY 2015
WEEKLY NEWS
The Region’s Biggest Indoor Entertainment Centre in Qatar
Megapolis, hailed as the region’s biggest indoor entertainment centre at 5,000m2, is set to open in Medina Centrale at The Pearl Qatar in March.
Bowling room
T
7 FEBRUARY 2015
he facility, the result of a partnership between United Development Company and Palma Hospitality Group, will combine a multitude of entertainment venues, ranging from arcades and indoor attractions like golf, bowling, snooker, billiard and darts, to 3D and 5D games and sports zones, and a five eateries will also be available. The Pearl Qatar's retail and hospitality expansion plans also continue to unfold in Porto Arabia and Qanat Quartier, with another big indoor sporting facility, the 2,000m2 Gymito being in the pipeline among many other original concepts.
Gulf Craft Shipyard Showcased
G
ulf Craft recently welcomed a delegation of Emirati businessmen to its shipyard in Umm Al Quwain, UAE. The high-profile delegation toured different areas, including three large sheds and various departments that play a pivotal role in manufacturing the UAE yacht and boat-builder’s vessels. Gulf Craft, hailed as one of the world’s top 10 superyacht shipyards, aims to preserve its prestigious global position, and through its continuous efforts to achieve customer satisfaction both locally and internationally. With an annual production capacity of around 400 craft and expertise built over three decades in the business, the company has a presence in all boating markets globally through its Majesty Yachts, Oryx and Silvercraft brands.
5
WEEKLY NEWS
Abra Water Hopping Service
New Water Taxi in Abu Dhabi
I
n order to connect two of Abu Dhabi’s prime waterfront tourist destinations, a new water taxi service using a traditional wooden abra has been launched. Departing from the Eastern Mangroves Promenade the service stops at five-star hotels at the Maqta Creek, before arriving to the souk at Qaryat Al Beri. Antonio Neto, owner, Capt. Tony’s, operator of the Abra Water Hopping Service, said, “These are two very popular areas for residents and tourists with a host of restaurants and attractions, so what better way to experience the two areas than on a leisurely and safe journey between the two.” Currently the 25-minute boat-ride runs from 10:00 until 18:00 on Fridays and Saturdays with the service expected to become daily in the near future.
Showcasing Works of Art in Dubai
ADP Strengthens Operations with New Software
T
A
he ninth edition of Art Dubai is set to take place on March 18 – 21, at Madinat Jumeirah. The halls will feature 91 galleries from 40 countries, presented in three programmes; Contemporary; Modern, devoted to masters from the Middle East and South Asia; and Marker, a curated section of art spaces from Latin America and the Arab World. Art Dubai’s extensive nonprofit programme includes a dynamic roster of commissioned projects; artists and curators’ residencies; an exhibition of works by winners of the annual The Abraaj Group Art Prize; a range of educational programmes including Sheikha Manal Little Artists and the community school Campus Art Dubai; and the critically-acclaimed Global Art Forum.
6
bu Dhabi Ports (ADP) revealed that it is implementing a brand new terminal operating system to enhance and speed up cargo operations across the emirate’s ports. The new software by Jade Software, called Master Terminal, is planned to replace ADP’s existing systems, providing real-time information about cargo flows across the operations cycle. “We are committed to continual investment in order to stay competitive in the 21st century and to confirm our position at the forefront of progress. Master Terminal will boost our service offerings and support us in handling our growing general cargo volumes and delivering trade excellence,” said Gary Lemke, executive vice president, ports unit, ADP.
7 FEBRUARY 2015
WEEKLY NEWS Al Ain Visitors to Reach 710,000 in 2020
The First Wedding Expo in Ajman
T
he Ajman Palace Hotel is set to host a two-day wedding fair, under the patronage of H.E. Sheikh Mohammed bin Faisal Al Qassimi, vice chairman, Hospitality Management Holdings, operator of the property. The event will take place at the hotel’s Al Saalah ballroom on February 12 – 13, and is to bring together over 50 leading brands and designers specialised in catering to high-end weddings. Ferghal Purcell, general manager, The Ajman Palace Hotel, said, “The Wedding Fair is Ajman's first wedding expo and will serve as a showcase for visitors to see the finest mix of wedding must-haves.” Additionally, on site is the Bridal Suite that consists of a private room with a dressing area, separate make-up room and a spacious living room furnished with large mirrors.
Al Saalah ballroom
T
ourist numbers to Al Ain are set to soar to 710,000 in 2020 and 1,071,000 by 2030, with retail space expanding to 800,000m2, according to The Urban Structure Framework Plan of Al Ain. As Bassam Saleh, marketing manager, Bawadi Mall, noted, the Abu Dhabi government’s drive to attract such a huge number of visitors acts as a catalyst to the city’s retail and shopping sectors as well. “Being the biggest shopping and entertainment destination in Al Ain, we believe that we have a bigger role to play in contributing in the tourism and retail growth in the city. [...] The aim is to continue positioning Bawadi Mall as not only a retail stop but also an all-round preferred destination,” he added.
Yas Island Bolsters Presence in South Asia
Y
as Island has participated at the recently concluded South Asian Travel and Tourism Exhibition (SATTE) in New Delhi. India is hailed as Abu Dhabi’s most popular international source market, with 207,136 visitors checking into local hotels during the first 10 months of 2014. Clive Dwyer, director of destination management, Yas Island, commented, “Over the years our deep connection with India has been growing from strength to strength. The partnerships we identify and sign each year with key traditional and online trade partners have been instrumental in effectively promoting our destination across the subcontinent.” He concluded that since the opening of the attraction, there was an increase of 20 percent in visitor numbers from the Indian market.
Yas Island
7 FEBRUARY 2015
7
WEEKLY NEWS Boosting Maritime Sector in Oman and Bahrain
Over 1.1 Billion Tourists Wandered the Globe in 2014
T
he number of international travellers reached 1.14 billion in 2014, 51 million more than in 2013. With an increase of 4.7 percent, it was the fifth consecutive year of above average growth since the 2009 economic crisis. Over the past years, tourism has proven a resilient economic activity for destinations all around the world, but particularly for Europe, commented Taleb Rifai, secretary general, World Tourism Organization (UNWTO). By region, the Americas and Asia and Pacific registered the strongest growth, with seven and five percent respectively, while Europe, the Middle East and Africa developed at a slightly more modest pace equal to or less than four percent. For this year, UNWTO forecasts international tourist arrivals to surge between three and four percent.
W
ithin the ongoing cooperation framework between Bahrain and Oman, the Ministry of Transportation and Telecommunications (MTT) Ports and Maritime Affairs hosted a delegation from the Ministry of Transportation and Communication, Oman. The visit was to enable the delegation to learn about the Ships and Seamen Affairs Directorate’s activities as well as the recently launched Ship Registry Portal, one of MTT’s most important projects in the maritime sector. The portal is an electronic gate to register vessels, enabling owners worldwide to register their ship in Bahrain, together with providing a number of electronic vessel registration services in an easy and convenient process. Ways of further boosting cooperation between the two countries in the maritime sector were also discussed.
Marsa Gardens
New Apartments at The Wave, Muscat
8
T
he Wave, Muscat has released the new marina-front apartment precinct, Marsa Gardens, which offers 232 one- and two-bedroom units. Located in close proximity to Almouj Marina and the forthcoming Kempinski, The Wave, Marsa Gardens is set to appeal to first-time buyers with a variety of floor plan designs ranging from 80 – 191m2. Suggesting that this is the first of many releases to follow this year, Hawazen Esber, CEO, The Wave, Muscat, said, “Marsa Gardens has created a balance between the need to provide affordable options for an increasing demand for apartment living and increasing facilities and amenities within our buildings.”
7 FEBRUARY 2015
ACCOMMODATION WEEKLY NEWS
TIME Opens Meera TIME Residence
Swiss-Belhotel to Expand in the Gulf
S
“T
he success of our two existing locations reflects the growing appeal of residence and hotel apartment alternatives to a traditional hotel environment, and the potential for further development of this operational model under the TIME umbrella, as the emirate aims for 3.5 million visitors [this year],” said Mohamed Awadalla, CEO, TIME Hotels.
7 FEBRUARY 2015
Meera TIME Residence
The new 312-unit property occupies a prime Gulf-facing position along Abu Dhabi Corniche, with a choice of 39 studios, 195 one-bedroom and 78 two-bedroom apartments.
wiss-Belhotel International is planning to open 10 new hotels in the UAE, Saudi Arabia, Qatar, Oman and Iraq this year, as part of its expansion strategy in the region. Announcing the news, Noel Massoud, vice president, operations and development, Middle East, Swiss-Belhotel International, underlined that the group is also considering a number of offers to manage and build new hotels in Dubai, which is considered the most important tourism market in the region. “We are also interested in entering new markets including Turkey, Egypt, Tunisia and Morocco [this year],” he added, noting that the company’s property portfolio is to reach 136 hotels in 2016.
9
WEEKLY NEWS ACCOMMODATION
Drake & Scull Undertakes Hotel Development in Dubai
D
rake & Scull Engineering (DSE) has been awarded an AED198 million (USD53.9 million) mechanical, electrical and plumbing contract for an upcoming hotel and serviced apartment complex in Dubai. Construction work on the project has commenced with completion expected for 2017. DSE will deliver its services for five hospitality buildings ranging between 15 and 19 floors, featuring a hotel and serviced apartments, a ballroom, an attached café and a marina. “The hotel complex is an ambitious and fresh project that will enable us to showcase DSE’s exceptional engineering expertise and help augment Dubai’s hospitality and MICE portfolio,” commented Ahmad Al Naser, managing director, DSE.
Project rendering
10
Raising Green Awareness in Kuwait
G
reen Globe member, Mövenpick Hotel & Resort Al Bida’a Kuwait has demonstrated a firm commitment to sustainability for years. In line with Mövenpick Hotels & Resorts’ corporate philosophy, the upscale hotel has been engaged in numerous environmental activities and all these efforts were recently awarded by Green Globe. “We are very proud to earn the renewal of our Green Globe certification. This achievement will encourage us to continuously improve our environmental performance, and raise awareness on sustainability issues in Kuwait. We have implemented a long-term environmental system to reduce the water and energy consumption. We also encourage our guests to minimise their footprint, join our responsibility programmes and local activities promoting awareness,” said Maged Gubr, general manager, Mövenpick Hotel & Resort Al Bida’a Kuwait.
Sandy Beach Hotel & Resort Eyes European Market
S
andy Beach Hotel & Resort, Fujairah aims to attract more guests from European countries. As Satish Gujaran, duty manager, Sandy Beach Hotel & Resort, explained, taking advantage of the sunny weather in the UAE, an increased number of travellers are expected from Europe over the coming months, the management, however, will not forget about the local market either. “Our main plan for the year is to promote the hotel in Europe and offer very good packages for UAE residents,” revealed Gujaran, saying that locals are expected to head to Fujairah during weekends and public holidays.
Sandy Beach Hotel & Resort
7 FEBRUARY 2015
ACCOMMODATION WEEKLY NEWS
Al Tayyar Invests in Saudi Heritage Hospitality Company
now k u o y Did
..
roup el G v a r r T filiated f ide ayya Al T as 14 a at prov h h t m is es tour re pani com vel and ugh mo in tra s thro s with ce ice ser v 300 offi abia? r n A a i th Saud
A Nasser Bin Aqeel Al Tayyar
l Tayyar Travel Group is acting as a founding partner in the new Saudi Heritage Hospitality Company by investing in 20 percent of the company’s capital, valued at SAR50 million (USD13 million). Nasser Bin Aqeel Al Tayyar, president, Al Tayyar Travel Group, stated, “The financial impact will be evident and subscriptions will commence after the company is established as determined by the board of directors and the general assembly for operational projects.” Headquartered in Riyadh, the Saudi Heritage Hospitality Company is a closed joint stock organisation founded by Saudi Commission for Tourism & Antiquities, and as Al Tayyar added, investing in it is in line with the group’s interest to develop traditional tourism and real estate sectors in the Kingdom.
Centro Capital Centre by Rotana
Centro Capital Centre Gets HACCP Certification
C
entro Capital Centre by Rotana, Abu Dhabi has been certified with the Hazard Analysis and Critical Control Point System (HACCP) certification, which guarantees that all food production at the hotel is safe through a number of stringent measures covering the entire process from receiving products to food service. “We have put a lot of effort toward this certification and will continue to strive to better our services and continuously improve our food safety management,” said Ayman Ashor, general manager, Centro Capital Centre by Rotana. The HACCP certification is highly regarded in the hotel and food industry. It has been adopted internationally as the basis for all discussions on food safety and prevention against dangers associated to food absorption, such as food poisoning, and the presence of chemical products and foreign particles.
7 FEBRUARY 2015
11
WEEKLY NEWS ACCOMMODATION
LEBANON WELCOMES WARWICK STONE 55 Warwick International Hotels (WIH) has celebrated a new addition to its Lebanese portfolio with the opening of Warwick Stone 55, a four-star boutique property located in Zalka, just 20km from Beirut’s international airport.
T
he property consists of 46 rooms and suites, an all-day dining rooftop restaurant and a café, plus conference and meeting room facilities for up to 100 guests. Travellers looking for a shopping escapade can also take advantage of the adjacent mall. “This is the third hotel for WIH in Lebanon after Warwick Pangéa Beach Resort & Spa and Warwick Hotel Palm, but the first brand new property and the eighth in the region,” underlined Jamal Serhan, chief operating officer, WIH.
Warwick Stone 55
12
Marriott Executive Apartments Dubai Creek
Radisson Blu Hotel, Birmingham
UAE Company Acquires Birmingham Hotel
Millennium Mussanah Eyes European Market
I R
oyal Gulf, part of Select Group, has taken over the fully operational Radisson Blu Hotel, Birmingham. As Colin Wright, chief investment officer, Select Group, explained, the decision to acquire the 211-key property was based on compelling financial rationale, an early mover advantage into a major city and its ability to cater for a broad range of guest needs. “With imminent plans almost agreed with [Carlson Rezidor Hotel Group], Select Group will begin to invest and improve the hotel rooms, meeting areas and other features which will enhance the guest experience. This plan will be rolled out over the next 24 months,” added Wright. Carlson Rezidor Hotel Group will continue to manage the 39-storey hotel under the new ownership.
n a bid to promote the property to key industry partners, international tour operators and decision-makers, and explore potential business opportunities, Millennium Resort Mussanah’s team recently participated at Vakantiebeurs, hailed as the Netherland’s largest consumer and professional trade show, as part of Oman’s pavilion. According to Maurice De Rooij, general manager, Millennium Resort Mussanah, the event offered the management valuable insight into the key drivers and market opportunities available in the Dutch and European markets. “The show provided a platform to discuss and understand the requirements of the European traveller, and identify packages to suit their various interests,” said De Rooij, adding that today’s tourists want a chance to unwind, concentrating on fun relaxation activities.
7 FEBRUARY 2015
AIR WEEKLY NEWS
Royal Jet Welcomes New Bombardier
Bombardier Global 5000 interior
Private charter operator, Royal Jet has taken delivery of its second new Bombardier Global 500 business jet at its fixed based operations and VIP terminal at Abu Dhabi International Airport.
7 FEBRUARY 2015
A
s Patrick Gordon, CEO, Royal Jet, explained, the company’s first Bombardier Global 5000 has already proven popular with customers over the past months and having a second aircraft available will help the operator meet the increasing demand and support the business aviation industry’s development in the Middle East. “The regional corporate market is steadily growing and instead of flying with a commercial airline, in many instances it is a cheaper alternative to charter a private jet, such as the Global 5000, for journeys within the region and further afield,” added Gordon.
Fiji Airways Partners with Aviation Online
T
he national airline of Fiji Islands, Fiji Airways has announced a new partnership with Aviation Online, a subsidiary of World Aviation Group, to handle all of its sales and marketing activities for Europe. Stefan Pichler, CEO, Fiji Airways, commented, “As we continue to grow Fiji Airways into new source markets, we are pleased to partner with a renowned general sales agent like World Aviation Group to perform our sales and marketing activities in all of the European markets. Engaging the services of those experienced professionals together with all our interlining arrangements will ensure we will grow our revenue and our profitability.”
13
WEEKLY NEWS AIR Mahan: Highest Passenger Numbers
Etihad Reshuffles North American Schedule
S I
Chicago
n a bid to offer more convenient travel options for UAE passengers heading to North America, enhance overall connectivity for flights to and from the Indian subcontinents and establish new connections to key markets, Etihad Airways is introducing a number of schedule changes to the airline’s routes between Abu Dhabi and Chicago, New York and Toronto. The new timetable, which will come into effect on March 29, will lead to fewer passengers transiting through the hub at peak periods, said Kevin Knight, chief strategy and planning officer, Etihad Airways.
triving to provide convenient travel options by continuously expanding its fleet and network, Mahan Air’s recently released figures indicate that the number of travellers onboard its fleet grew 5.5 percent in 2014. For the third consecutive year the Tehran-based carrier witnessed the highest number of domestic and international passengers carried. In 2014 the Iranian airline welcomed over five million passengers, while its load factor averaged at 77 percent, said to be the highest among all carriers operating in the country.
Turkish Airlines Hosts Middle Eastern Agents
T
urkish Airlines invited 11 travel agents from Cairo, Abu Dhabi, Dubai, Jeddah, Riyadh, Amman and Kuwait to Istanbul for a three-day trip to highlight the carrier’s Turkish Conventions service and introduce the city as an attractive MICE destination. According to Adem Ceylan, vice president, marketing and sales, Turkish Airlines, given their close proximity, Middle Eastern countries are of great importance to the airline. “The familiarisation trip is an ideal opportunity to showcase our key offerings and promote Istanbul as a destination for every kind of traveller and to promote MICE tourism. The event is also a strategic opportunity to connect with key agents in each market and strengthen our relations across the Middle East,” commented Ceylan.
Agents touring Istanbul
14
7 FEBRUARY 2015
AIR WEEKLY NEWS
Steve Allright
Marriott Executive Apartments Dubai Creek
Flying with Confidence with British Airways
7 FEBRUARY 2015
B
ritish Airways’ Flying with Confidence programme is returning to Dubai on March 14 at Capital Club Dubai. The one-day course, which by the end of the year will have helped over 50,000 people to overcome their flying phobias, will be hosted by the airline’s captain, Steve Allright, who will talk about how aircraft works and touch upon areas of concerns, including turbulence and other technical aspects. “After speaking to participants during the two sessions in 2014, it seems that they find long-haul or transatlantic flights more difficult to handle than shorthaul flights. With so many different nationalities living in the UAE, at some point most people are going to have to take a flight home or on holiday or for a business meeting and this is when anxiety can arise," commented Allright.
Emirates A380 to Serve Two European Destinations
E
mirates will launch A380 services to Düsseldorf and Madrid, effective from July 1 and August 1 respectively. “As the world’s largest operator of the A380, Emirates is proud to further expand […]. By introducing new A380 services out of Düsseldorf and Madrid, our customers can enjoy seamless connectivity on the most talked about aircraft, to popular destinations in Asia, Africa, Indian Ocean, Australia and the Middle East, via our Dubai hub,” said Hubert Frach, divisional senior vice president, commercial operations, West, Emirates.
15
WEEKLY NEWS AIR
Afriqiyah Airways Returns to Europe
Etihad Cargo Adopts New Management System
Vueling Adds African Routes
E
F
A
fter a six-month hiatus, Libyan carrier Afriqiyah Airways has returned to Europe. The airline, which is fully owned by Libyan government entities, resumed commercial operations from Tripoli’s Mitiga International Airport to Dßsseldorf on January 24, offering thrice-weekly services to the German city famed for its business and financial institutions and world-renowned fashion and trade fairs. Further enhancing travel options to and from the North African country, Afriqiyah Airways also revealed plans to relaunch services to Rome.
16
tihad Cargo has successfully launched a new management system to provide customers with greater communication and improved handling process. Developed in partnership with Hermes Logistics Technologies, the system ensures a complete and integrated IT solution that encompasses all the physical handling, documentation and messages, in real time. By implementing the system, customers can benefit from real-time shipment tracking with updates being forwarded to them on a regular basis. As David Kerr, vice president, Etihad Cargo, noted, customers are now provided with greater transparency.
or the sixth consecutive year, Spanish carrier Vueling Airlines will launch services to several African destinations from Barcelona El Prat Airport. Starting June 20, the carrier will operate direct flights to Rabat, Djerba and Accra in Ghana. The new routes are expected to help meet demand especially from European passengers residing in the UK and Scandinavia, who can benefit from connections via Barcelona. After commencing flights to Marrakech in 2009, the airline has gradually added new African services and now has 16 routes reaching 11 destinations on the continent, including Marrakech, Rabat, Casablanca, Nador, Fez, Tunis, Djerba, Algiers and Oran.
7 FEBRUARY 2015
RENDEZVOUS TRAVEL TRADE WEEKLY: GHM currently manages The Chedi Muscat in Oman and is planning to open The Chedi Khorfakkan and Al Bait in Sharjah. Why is the Middle East such a significant market for the company? KENNETH PEREIRA: The Middle East has a strong economy in its own right and we feel that the timing is excellent for GHM to expand within this dynamic market. Research and trends have shown that room night demands still outweigh the supply, particularly in the luxury niche and highly differentiated lifestyle segment. The Chedi Khorfakkan and Al Bait, both located in the heart of Sharjah, are high-profile projects and will no doubt be a welcomed addition to the accommodation options in the emirate. Furthermore, both hotels’ proximity and accessibility to Dubai – a destination in and of itself, not just as a tourism centre but also an economic hub where many influential decisions are made – gives us greater confidence that in times to come, they will be able to fulfil the demands of the luxury niche segment and further raise brand awareness in this important marketplace. When Al Bait and The Chedi Khorfakkan are launched, in 2016 and 2017 respectively, they will serve the emirate of Sharjah and at the same time, be the platforms by which travel within the UAE, in particular Dubai, can further boost the economic strength for the emirates. As a company, GHM has already created an impact with The Chedi Muscat when it opened in the Sultanate of Oman in 2003. Until this day, The Chedi Muscat remains a hotel of choice for the discerning global traveller who visits the Sultanate, be it for business or leisure.[...] TRAVEL TRADE WEEKLY: Please give us a brief introduction to both upcoming properties. KENNETH PEREIRA: The expected opening for Al Bait Sharjah is set in the third quarter of 2016. Al Bait Sharjah is a development aimed at protecting and restoring the emirate’s historic fabric. Spread over 10,000m2, the hotel will feature 54 guest rooms, restaurants, spa and wellness facility, some of which are incorporated into five decades-old heritage buildings. […] Al Bait Sharjah is designed by UKbased architectural firm GAJ, the same architects of The Chedi Khorfakkan in 7 FEBRUARY 2015
Q & A with Kenneth Pereira
DIRECTOR OF DEVELOPMENT, INDIA AND MIDDLE EAST, GENERAL HOTEL MANAGEMENT
ties. The Hilltown will offer all-suite accommodation including one royal suite, 54 pool suites and 45 standard suites with unspoilt ocean views. The Town Square, the hub of activity in the centre of The Hilltown, will feature a variety of cafés by the picturesque beachfront. TRAVEL TRADE WEEKLY: Which are the markets the two hotels are expected to attract? KENNETH PEREIRA: The domestic travellers within the Middle East at large will no doubt be an important segment for both hotels. In addition to this, there will be travellers from various European cities, not dissimilar to the profile of guests who currently stay with us at The Chedi Muscat. Through the intimate portfolio size of the hotels under the GHM umbrella, guests who are familiar with our product offering, being loyalists, will choose to stay at our hotels. […] TRAVEL TRADE WEEKLY: What are the main differences between the two properties?
IN THIS ISSUE, KENNETH PEREIRA, DIRECTOR OF DEVELOPMENT, INDIA AND MIDDLE EAST, GENERAL HOTEL MANAGEMENT (GHM), DISCUSSES TWO UPCOMING HIGH-PROFILE PROJECTS IN SHARJAH, AND EXAMINES WHY THE MIDDLE EAST IS IMPORTANT TO THE SINGAPORE-BASED GROUP. Sharjah, which is set to open in the third quarter of 2017. The Chedi Khorfakkan is a 100-suite resort situated on a mountain beside a private cove on Sharjah’s east coast, overlooking the Indian Ocean. Covering an expanse of 130,000m2, The Chedi Khorfakkan will comprise The Fort, The Hilltown and the Town Square. The Fort is the primary access to the hotel and will house the main reception, restaurants, spa and health club, and business facili-
“
TIMING IS EXCELLENT FOR GHM TO EXPAND WITHIN THIS DYNAMIC MARKET
KENNETH PEREIRA: Al Bait is set to be a unique experience as the hotel is carved out of old houses - Bait means house – and is situated in the heart of Sharjah, in the old town. The experience is to recreate how prominent families of the region used to live in the past. In keeping with tradition, the property will incorporate areas where visitors can gather for coffee and tea. Restaurants and interesting activities will also be added, complemented by the rich views and landscapes, to relive the magic of days gone by. The rooms will be furnished in a contemporary Arabic style with the latest inroom facilities and amenities. There will even be a souq weaved into the design concept so that the overall ambience evokes a sense of nostalgia, one that is both unique as it is vibrant. The Chedi Khorfakkan, on the other hand, is a resort in the true sense of the word, carved out of a mountain with undisturbed views of the Arabian Sea. The setting is defined by large, well-defined rooms and interiors, a feature that will be welcomed by the well-heeled travellers of the region. Various food and beverage options and an extensive spa will ensure that guests have the prospect of something very different from anywhere else in the Middle East.
17
WEEKLY NEWS INTERNATIONAL
InterContinental Kuala Lumpur Redefines Luxury
I
nterContinental Kuala Lumpur jumpstarted the year with the launch of a newly refurbished lounge, redefining the Club InterContinental experience. Welcoming guests to a world of personal luxury, the facility is designed to reflect the needs of today’s executive traveller, thus, functionality and style merge into a contemporary aesthetic design. Located on the hotel’s 26th floor, the new luxurious lounge adds excitement to the overall Club InterContinental feeling with a substantial increase of seating capacity to 100 guests, a relaxing lounge, a large mezzanine floor with additional facilities of a boardroom for meetings, and a secluded library corner for quiet reading.
SLH Expands Worldwide Reach
I
n a bid to further grow its property portfolio, Small Luxury Hotels of the World (SLH) added a slew of new properties to its network. These include Sant Francesc Hotel Singular, a converted old manor house in Mallorca, and Maison Souquet, nestled next to the famous bohemian quarter of Paris, Montmartre. Both of these additions are scheduled to welcome their first guests this month. The third addition to the SLH portfolio is Keemala resort in Phuket, comprised of 38 pool villas including clay cottages, tent villas, tree houses and bird’s nest villas, which is due to open in September.
kn u o y d i D
The Westin Dallas Downtown in the Works
S
tarwood Hotels & Resorts Worldwide and New Orleans-based KFK Group signed an agreement to launch a new hotel under the Westin brand in the heart of Dallas, Texas. The Westin Dallas Downtown is slated to open by December as part of an adaptive reuse project that will transform the landmark One Main Place complex into the city’s newest lifestyle hub. Construction has already begun on the hotel which will feature 323 luxurious guest rooms along with extensive meeting facilities. Elie Khoury, CEO, KFK Group, commented, “KFK appreciates the Westin brand’s distinctive wellness positioning. The new hotel will meet the demand for high-quality lodging [...].”
ow. .
over ives l e c e r te SLH , 000 ho each s 1 n st o ts ju icati appl ut accep t ,b cen year five per ? em of th
Club InterContinental Mezzanine
18
Rendering of The Westin Dallas Downtown
7 FEBRUARY 2015
AGENT CORNER
Agent’s Insight NAME:
Moustafa Hassan
POSITION:
Managing partner
COMPANY:
Family World Travel & Tourism
LOCATION:
Dubai, UAE
WEBSITE:
www.fwttdubai.com
Who are you? My name is Moustafa Hassan and I have been working in the travel and tourism industry for 34 years [in Egypt, Kuwait and the UK]. In 2012, I established Family World Travel & Tourism in Dubai which runs as a destination management company, and is dealing with inbound tourism from various markets and organises splendid outbound packages and sea cruises to Europe, the US and the Far East. What is your favourite thing about working in the travel industry? Seeing the world and making people's holidays and events very successful. When is the best time to visit Dubai? June. Where would you like to travel to for your next holiday? Brazil. Why should people come to you for travel advice? [With us there are] no hidden costs. Most travel agencies exclude additional costs and, most importantly, flight taxes from the total price of the package. This usually shocks customers when all costs are added up. We include taxes and other costs, except visa, in the total package price. [Also] we communicate all information with maximum transparency and honesty to the last detail. Which is the percentage of MENA travelers your agency welcomes annually? MENA represent 30 percent of our annual traffic. 7 FEBRUARY 2015
19
TRAVEL TALK
GIANNI MALERBA General manager, Royal Rose, Abu Dhabi
This will definitely help introduce Barocco with style
We keep diversifying our target markets
“We are so pleased to have Thierry Gallas [as the new chef of our Mediterranean restaurant, Barocco] on our team. He is young, dynamic and very enthusiastic about great food, this will definitely help introduce Barocco with style, in the very competitive capital’s market. Barocco is a refined Mediterranean restaurant with a fresh and original menu that we believe will delight food lovers.”
“For sure Ras Al Khaimah is a threat to Fujairah when it comes to international tourists, therefore we keep diversifying our target markets to spread around Western and Eastern Europe as well as Asia. We also keep coming up with a lot of offers to attract tourists, such as free transportation from and to the airports in Dubai, Sharjah and Ras Al Khaimah. In addition, […] we also focus on the local market in the UAE to attract MICE and weekend business and that has worked very well.”
HAZEM AOUAD Cluster director of sales and marketing, Radisson Royal Hotel Dubai; Radisson Blu Resort, Fujairah
The presidential suite experience [...] gracefully combines luxury with simplicity
RAUL SALCIDO General manager, The Ritz-Carlton, Dubai
“Guests staying at the presidential suite are not only spoiled with an expansive layout but also with the finest personalised service by The Ritz-Carlton. In addition, the world-class dining options, full resort experience spread-out across our 350m beachfront retreat, as well as the cosmopolitan vibe of The Walk on Jumeirah Beach Residence at our doorstep, make the presidential suite experience one that gracefully combines luxury with simplicity, energy with calm and wellness with indulgence.”
Every year, DSF attracts millions of visitors
HUSSAIN MOOSA Associate director, shopping malls, Majid Al Futtaim Properties
“Dubai Shopping Festival (DSF) is the longest running and the largest shopping festival in the world for 20 years now. Every year, DSF attracts millions of visitors providing a boost to the economic, retail and tourism aims of the city and reaffirming Dubai as a leading global tourist hub and a shopping destination rivalling that of London, New York or Paris. […] It remains a contributor of Dubai’s economic and tourism aims, driving millions of people to Dubai, providing a completely immersive experience.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
20
7 FEBRUARY 2015
TRAVEL CHANNELS
Emirates Tops Customer Review Survey Emirates has been ranked as the best airline for 2014 in eDreams’ annual study.
A
s many as 90,000 travellers shared their opinion on the best airlines, best entertainment options, baggage handling and modernity of aircraft, among others, with Emirates sweeping most of the categories with an overall rating of 4.24 out of the top score of five. In addition, the UAE carrier also ranked highest in overall cleanliness and modernity of aircraft and also received the highest ratings for best in-flight entertainment, best flight attendant service, best VIP lounges and best baggage handling. As Thierry Antinori, chief commercial officer, Emirates, noted, the airline is always looking for ways to enhance the travel experience.
Emirates onboard services
Expedia Takes over Travelocity
E
xpedia has acquired Travelocity from Sabre for USD280 million in cash. The transaction follows the 2013 strategic marketing deal between Expedia and Travelocity under which Expedia has powered the technology platforms for Travelocity’s US and Canadian websites and ensured access to its supply and customer programme. “Our primary focus at Sabre is to provide mission-critical software solutions to our global airline, hospitality, and travel agency customers – and to help them support their customers every day,” said Tom Klein, CEO, Sabre.
FRHI Launches Saudisation Campaign
Makkah Clock Royal Tower, A Fairmont Hotel
A
s part of its ongoing commitment to find and nurture local talent, and in keeping with the government’s efforts to develop Saudi human resources, Makkah Clock Royal Tower, a Fairmont Hotel, Raffles Makkah Palace and Swissôtel Makkah, all part of the FRHI Hotels & Resorts portfolio, have launched their annual campaign to recruit Saudi nationals. The countrywide effort is expected to result in the employment of at least 1,000 Saudi citizens through outreach events and the company’s online recruitment platform. The company aims to bring Saudi men and women to the forefront of the industry by helping them work towards their personal goals.
7 FEBRUARY 2015
21
WHO’S MOVED
MICHAEL MARTIN
MYRLA ALINDAYU BARNAYHA
22
Michael Martin has been chosen to oversee InterContinental Hotels Group (IHG)’s development as regional general manager and to lead the team at InterContinental Dubai Marina as the property’s new general manager. With more than 30 years of industry experience, 22 of which have been with IHG, Martin will spearhead the overall operation of the hotel as well as a portfolio of 10 properties within the UAE. During his time with the company, he has held area general manager positions in the UK and China, serving most recently in the same capacity in the Sichuan province of the Asian country, where he oversaw a portfolio of IHG hotels in Chengdu and Chongqing, as well as managing the opening of Crowne Plaza Chengdu West.
Myrla Alindayu Barnayha has assumed the role of revenue and reservations manager at Park Regis Kris Kin Hotel, Dubai. Barnayha moved to Dubai in 2000 to join Jumeirah Beach Hotel, where she worked in the reservations department as reservations executive and in Jumeirah Group’s central reservation office in charge of customer sales. She then moved to Bab Al Shams Desert Resort in Dubai as reservations group coordinator where after three years she was promoted to assistant reservations manager. Barnayha then continued as reservations manager at Le Royal Meridien Abu Dhabi and Sheraton Dubai Mall of the Emirates before accepting her new position at Park Regis Kris Kin Hotel.
MARCUS SUTTON
IBRAHIM KHARMAN
Marcus Sutton has joined Crowne Plaza Abu Dhabi as general manager. Sutton succeeds Ivor Prestwood who has recently taken over as general manager at InterContinental Abu Dhabi. Sutton, who has more than 17 years of industry experience in the luxury, upscale and business travel segment, joined InterContinental Hotels Group (IHG) in 2011 as executive assistant manager of rooms at IHG’s Dubai Festival City properties. Most recently he worked as hotel manager of InterContinental Dubai Festival City and Crowne Plaza Dubai Festival City, where he was responsible for overseeing rooms and food and beverage operations. Sutton has a strong hotelier educational background, with degrees from Australia as well as Switzerland.
Ibrahim Kharman has been promoted to director of sales at Four Seasons Hotel Amman. Kharman, who holds a business administration degree, started his career in the industry in 1999 as a sales manager at Holiday Inn Hotel Amman. After four years at the property, he moved on to Four Seasons Hotel Amman to work as a sales manager and he was later promoted to associate director of sales. Having spent more than 15 years in the hospitality industry, Kharman has had the privilege to work with clients from a variety counties. His work ethic and dedication has also earned him various awards. In his new capacity, Kharman will develop and implement dynamic and creative sales strategies that support the success of the hotel.
7 FEBRUARY 2015
PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Dubai's Gold Souk proved to be a hit during the Dubai Shopping Festival
Qatar Airways showcased benefits and services of the airline’s frequent flyer programme at Qatar’s Lagoona Mall
The Royal Golf Club donated BHD1,000 (USD2,652) to the Bahrain Down Syndrome Society
Swiss-Belhotel International has been named Indonesia's Leading Global Hotel Chain at the Indonesia Travel and Tourism Awards 2014-15
Etihad Airways revealed its new uniform
7 FEBRUARY 2015
23
NEWS & EVENTS New Horizons for China’s Tourism
EVENTS IBTM ARABIA
T
he sixth China Guilin International Tourism Expo, 12th Beijing International Tourism Expo, second China Xi’an Silk Road International Tourism Expo and the first Chengdu International Tourism Expo, are set to bring forward new horizons for domestic and international tourism stakeholders looking to expand their business portfolios in China’s vast tourism market. Held respectively in Guilin, Beijing, Xi’an and Chengdu, the four international tourism exhibitions will cater to the changing needs of industry stakeholders in the regions. With more Chinese from various regions now travelling overseas for work and leisure purposes, there are ample opportunities for tourism-related businesses to flourish, according to Edward Liu, group managing director, Conference & Exhibition Management Services, Singapore and Beijing.
Indian Visa Regulations Boost Business
T
he recent announcement that travellers from 43 countries, including Australia, Brazil, Germany, Japan and the US, will no longer have to queue at their local consulates to obtain visas when heading to India, was welcomed by both international exhibitors and hosted buyers who will be attending this year’s ibtm India. Travellers to the country from the specified 43 countries can now apply online for their tourist visa-on-arrival, entitling them to a 30-day stay in India. Shinu Pillai, exhibition manager, ibtm india, noted, “This is very good news for our international exhibitors and hosted buyers attending ibtm India which will take place from September 1 – 3, in Jaipur. These new visa rules will also help to unleash the huge potential of the country’s growing MICE industry.”
24
Abu Dhabi, UAE February 10 – 12 www.ibtmarabia.com Formerly GIBTM, it brings a fresh new format with one-to-one meetings and an exclusive closed community experience.
TEHRAN INTERNATIONAL TOURISM EXHIBITION Tehran, Iran February 12 – 15 www.titexgroup.com The eighth edition of the event covers an area of 21,000m2, a 55 percent growth compared to 2014.
INDIA TRAVEL MART Ahmedabad, India February 21 – 23 www.itmtravelmart.com Organised across many Indian cities throughout the year, it showcases travel, tourism, hospitality, leisure and other related industries.
ITB BERLIN Berlin, Germany March 04 – 08 www.itb-berlin.de A leading trade fair for the global travel industry as in 2014 some 10,140 companies from 189 countries exhibited their products.
GUANGZHOU INTERNATIONAL TRAVEL FAIR Guangzhou, China March 06 – 08 www.gitf.com.cn The Chinese fair has received wide attention from the tourism industry since its first session 22 years ago.
7 FEBRUARY 2015