10 DECEMBER 2016 ISSUE 51
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10 SHORT BREAK
Copenhagen
W ALGARVE TO LAUNCH IN 2018
14 AUSTRIAN AIRLINES REPORTS INCREASE IN PASSENGER VOLUME
12 Airports 20 Travel Channels 22 Who's Moved
MARKET UPDATE
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Ryanair H1 Profits Rises Seven Percent
TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALIST Ellen Petty CONTRIBUTORS Ana Mladenovic Dominique Christou Natalie James Panayiotis Karanicholas Stella Alexandrou SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeeurope.travel
An increase of seven percent in H1 profits to EUR1,17 million was recorded by Ryanair, as Always Getting Better (AGB) and lower fares delivered 12 percent traffic growth to 65 million customers and a two percent jump in load factor to 95 percent.
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ichael O’Leary, CEO, Ryanair, said, “[This] was a creditable performance in difficult market conditions due to repeated air traffic control strikes, terror events, and the adverse economic impact of the Brexit vote in June, which saw Sterling weaken materially over the peak summer period. We responded by accelerating our AGB customer experience programme, and using our lower costs base to stimulate stronger forward bookings with lower fares.”
EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES
Eu Airports Report Strong Q3 Traffic Growth
Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 david@simpson-media.com
Passenger traffic across the European airport network during the peak summer months, in the third quarter, were, on average up 3.5 percent. EXCHANGE RATES
as of
9.12.2016
COUNTRY
CURRENCY
EUR1=
US (USD)
Dollar
1.06
UK (GBP)
Pound
0.84
Switzerland (CHF) Franc
1.08
Japan (JPY)
121.47
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Yen
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his growth was entirely attributable to the European Union (EU) market, with airports in the bloc reporting growth of 6.1 percent. The EU passenger traffic dynamic was mainly driven by Southern and Eastern Europe, with Bulgaria, Croatia, Cyprus, Greece, Lithuania, Poland, Romania and Spain strongly outperforming the EU average, along with Denmark, Ireland and the Netherlands. Meanwhile, the non-EU market saw passenger traffic drop by 4.7 percent dragged down by Turkey, Russia and to a lesser extent Norway. Apart from Ukraine, which saw a notable improvement, smaller markets including Iceland, Israel, Bosnia Herzegovina and Montenegro were very dynamic throughout the summer.
10 DECEMBER 2016
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WEEKLY NEWS HOTEL PERFORMANCE
HotStats European Chain Hotel Market Review for September has unveiled mixed figures for three key European cities. While hoteliers in Brussels continue to suffer following unfortunate events earlier in the year, addresses in Munich welcomed soaring profit figures in September. Meanwhile, properties in Rome are reaping the benefits of religious tourism, which has played a big part in profit so far this year.
Challenging Conditions Continue in Brussels
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uring September, hotels in Brussels saw a 56.9 percent year-on-year decline in profit, contributing to a 57.3 percent fall for the year-to-date. This drop came in the face of a 9.7 percent reduction in payroll and a 1.2 percent saving in overheads on a per available room basis. While properties in the Belgian capital have tried to maintain average room rate between January and September, down just 1.9 percent to EUR131.58, occupancy tumbled 19.1 percentage points to 57.2 percent, with a low of 47 percent in August. Furthermore, RevPAR also plummeted to EUR75.32, a decrease of 26.5 percent compared to the first nine months of 2015.
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Strong September for Properties in Munich
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oteliers in Munich have recorded exceptional growth in September with profit per room peaking at EUR128.08, more than 117 percent higher than the average of EUR58.93 between January and September. During the month under review, occupancy reached 88 percent, while achieved average room rate was EUR217.94, resulting in RevPAR soaring to EUR191.83 a 62.1 percent above the year-to-date average of EUR118.36. Moreover, food and beverage as well as conference and banqueting figures rose 2.4 percent and nine percent, respectively. Overheads were reduced 0.9 percent which contributed to a 6.8 percent boost in profit per room for September and a profit conversion of 54.1 percent of total revenue.
Steady Growth Throughout the Year in Rome
Rome
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n the nine months to September, hotels in Rome realised a 5.3 percent jump in RevPAR, resulting in a 15.7 percent surge in profit per room, in part accredited to a host of events celebrating the Extraordinary Jubilee of Mercy. Growth has been steady throughout the year, including a 2.5 percentage point rise in occupancy to 87.3, in addition to a 3.3 percent climb in achieved average room rate to EUR222.77. With increased pilgrimages, demand from tours and group soared 110.7 percent to EUR307.37. Despite a five percent boost in food and beverage and a 10.3 percent increase in conference and banqueting, profit conversion remains low at 28.3 percent in the period January – September.
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NEWS
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Slovenia Distinguished as Sports Destination An event at World Travel Market (WTM) London was organised to present Slovenia as a destination for green, active and healthy five-star experience, and a country ideal for athletes and active leisure time.
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Phoenician Route Launched at WTM
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Phoenician ship
hrill-seekers who are short on time but big on pursuing new experiences are opting for a microadventure in order to fulfil their passion, according to the latest World Travel Market (WTM) global trends report, in association with Euromonitor International. The term microadventure was coined by British explorer Alastair Humphreys two years ago to describe a small and achievable outdoor adventure for normal people with real lives. Since then, there has been an explosion in demand for microadventures, particularly among busy Europeans. Simon Press, senior director, WTM London, said, “In such a fast-paced world, the microadventure is a great way to fit new experiences into busy lives.” The trend seems to accompany the general consumer shift away from a desire for material possessions towards an interest in actual experiences.
WTM London
The Rise of the Microadventurer
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ith the aim of revitalising the itinerary as a tourism route, the World Tourism Organization (UNWTO), Ministry of Tourism of Lebanon and Council of Europe, launched the Phoenicians’ Route Cultural Tourism Programme, which integrates public and private sectors, at World Travel Market (WTM) in London. During the event, participants discussed the development and marketing of three pilot cultural tourism itineraries along the Phoenicians’ Route. The itineraries will connect three continents, 18 countries and more than 80 towns. Michel Pharaon, minister of tourism, Lebanon, said, “We trust this project will bring this heritage to life and show us how much we all have in common. This is especially important in these times that are in such need of dialogue among civilizations.”
Slovenia
he initiative was attended by representatives of global and British media, tourist agencies and other partners of the Slovenian tourism as well as officials from 23 Slovenian tourist companies and organisations. Maja Pak, director, Slovenian Tourist Board, said, “The development of sports tourism products, quality and versatile infrastructure for preparations of athletes, top infrastructure and expertise [...], professional organisation of major sporting events recognised abroad, hospitality of inhabitants and unique unspoilt nature are attributes that give our country a high development and market potential in sports tourism all year round.”
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NEWS
AmaWaterways Recognised for Excellence
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Global Travel Industry’s Positive Outlook
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Fort Lauderdale, Florida
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maWaterways has been named the National Association of Career Travel Agents' (NACTA) River Cruise Line Partner of the Year at their annual conference in Fort Lauderdale, Florida. For 30 years, NACTA has been the foremost travel industry association dedicated to providing the finest education, training, networking, and representation in support of travel agents. “On behalf of the entire AmaWaterways’ team, we are incredibly proud and humbled to receive this recognition from the members of NACTA. To receive this award three years in a row is a testimony to our engagement and support to the growing base of professional independent travel consultants across the country,” said Kristin Karst, executive vice president, AmaWaterways.
he global travel industry remains on an upward trajectory, and the number of outbound trips will probably increase by four to five percent in 2017. These were the conclusions of Rolf Freitag, president, IPK International’s (IPK) International, at the 24th World Travel Monitor Forum in Pisa, Italy. The number of worldwide outbound trips grew by 3.9 percent in the first eight months of this year, stated Freitag. China, with an increase of 18 percent in outbound trips and South Korea with an 11 percent rise, were among the key growth drivers. Results from IPK’s trend evaluation show declines in outbound trips from Russia with a 20 percent drop and from Brazil with a 15 percent fall.
Brits Not so Keen on Airbnb
The First Comprehensive Volunteer Tourism Guidelines
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ssociation of British Travel Agents (ABTA) launched the industry’s first comprehensive Volunteer Tourism Guidelines, designed to help travel businesses understand the issues and challenges involved, and work towards best practice in the programmes they offer. The recommendations have been developed in consultation with a wide range of corporations, including international travel industry and membership organisations. ABTA’s Volunteer Tourism Guidelines build on the wide range of existing guidance. The aim is to encourage businesses to achieve high standards in the volunteering experiences they offer, resulting in positive impacts for target beneficiaries and ensuring that customers have a safe and enriching life experience. The guidelines cover a wide range of issues, including putting adequate safeguards in place to protect the rights of children and vulnerable people, and checking there are adequate provisions in place to protect animals and wildlife.
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ritish holidaymakers are not as engaged with Airbnb as the hype suggests, according to the World Travel Market (WTM) Industry Report. When asked about their use of the poster child for the socalled sharing economy, only 12 percent of British holidaymakers said that they had used Airbnb. Airbnb is widely seen as a disruptor, prompting not only global hotel chains to rethink their business model but also driving a change in the how online travel agencies market their accommodation inventory. The relatively low take-up by British travellers comes as a surprise in light of the brand’s profile, although 2015’s WTM Industry Report found that only three percent of British used Airbnb. This suggests that Airbnb’s marketing initiatives in the UK are starting to raise awareness.
10 DECEMBER 2016
NEWS
Promoting Cologne Through Visuals
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Irish Tourism Experiences Growth
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ologne Tourist Board has produced a new video to promote the German city as a travel destination as part of its central tourism theme for 2016-2017, #urbanCGN – cologne urban lifestyle. The clip, entitled Vibe of Cologne was created by a creative group led by filmmaker David Zuschlag. The video directs the spotlight on Cologne as it is experienced by its residents while speaking directly to the audience, inviting them to discover the city, its diverse creative scene and its urban character. “We have asked Cologne's urban scene to create an authentic narrative that differs from what one would normally expect in tourism," commented Josef Sommer, CEO, Cologne Tourist Board.
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ourism Ireland welcomed a nine percent growth in overseas visitors and a 14 percent rise in revenue to Northern Ireland for the first half of this year. Niall Gibbons, CEO, Tourism Ireland, said, “Figures published by NISRA confirm that we welcomed over 940,000 overseas visitors to Northern Ireland in the first half of this year, an increase of 9.2 percent over the same six-month period in 2015. I am particularly pleased to see growth of 16 percent in holidaymakers from overseas, with a significant increase recorded from Great Britain, at 29 percent. Overseas visitors delivered more than EUR231 million for the local economy, up 14 percent on the first half of 2015.” Cologne
Europeans Switch Destinations
eTravel World Now In Two Halls
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TB Berlin exclusively published the latest results from World Travel Monitor, highlighting the low growth in European outbound trips. According to these figures, Europeans changed their travelling habits this year, by opting for safe destinations and more city trips. Touring and beach holidays fell significantly, yet city trips soared 15 percent, while IPK International (IPK) currently predicts a four percent rise in European outbound trips in 2017. Trends are also reflected by the World Tourism Organization’s figures. Paco Buerbaum, CEO, IPK International, stated,” The number of holiday trips by Europeans increased by a moderate two percent but there was a high 10 percent increase in the number of visits to family and friends and other leisure trips abroad.”
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or the first time the eTravel World at ITB Berlin 2017 will occupy two halls, due to the high level of demand. In Hall 6.1, fascinating lectures and discussions taking place on the eTravel Stage will provide visitors with useful information on innovative trends such as virtual reality, influencer marketing and chatbots. Furthermore, in its inaugural year the hall will feature the eTravel Showroom, where new products will be presented. David Ruetz, head, ITB Berlin, said, “Besides executives and IT experts, the wide-ranging programme of the eTravel World at ITB Berlin also targets bloggers, startups and everyone who wants to bring their knowledge about the digital transformation in the tourism industry up to date.”
10 DECEMBER 2016
NEWS ACCOMMODATION
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W Algarve to Launch in 2018 W Hotels Worldwide announced it will open W Algarve in 2018 on Portugal’s Algarve coast.
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he hotel will offer 134 stylish guest rooms and suites, including two Extreme WOW Suites, the W brand’s reinterpretation of the presidential suite. Guests and locals will enjoy relaxing at one of the property’s three beaches, the WET deck pool, the extravagant spa or unwind with outdoor yoga or tennis, as well as enjoy food and beverage outlets. The property will also boast 500m2 of meeting space, in addition to the brand’s iconic Whatever/Whenever service, available 24/7, providing jetsetters with whatever they want, from late night manicures to speed boat experiences, whenever needed.
Germany Welcomes New IntercityHotels
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he IntercityHotel Braunschweig has officially opened, hailed as the first of the upper mid-range hotels operated under the brand to feature the new interior design by Matteo Thun. Located next to the main railway station and the BraWoPark shopping and business centre, the property offers 174 rooms, a conference area, a restaurant, a bistro and bar. Another innovation is the introduction of a special mobile app developed by the company hotelbird which allows visitors to use their smartphones to check in and out, open the door to their room and pay bills.
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Steigenberger Rebrands to Deutsche Hospitality
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ravco Group’s affiliate, Steigenberger Hotels has been renamed Deutsche Hospitality, marking a change to its group architecture and the consolidation of its three brands under one umbrella. The rebranding unites a total of 116 hotels in 12 countries flying the Steigenberger Hotels and Resorts, Jaz in the City and IntercityHotels flags. The new name reflects Deutsche Hospitality’s attributes of passion, perfection, care, tradition and vision. Whilst noting that the company intends to tap into new markets, Puneet Chhatwal, CEO, Steigenberger Hotels, said, “The new umbrella brand is a vital lever that will unleash dynamism, help us to expand internationally, and drive innovation.”
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SHORT BREAK COPENHAGEN
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EAT YOUR HEART
Out
WITH A VIBRANT GOURMET SCENE THAT HAS FOREVER CHANGED THE GAME, THE DANISH CAPITAL CONTINUES TO ENDEAVOUR FOR MORE
NATALIE JAMES WRITES
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ailed as the gastronomical capital of Scandinavia, Copenhagen’s culinary scene has become a prime attraction for local and international visitors. As tourist numbers continue to rise in pace with the city’s everexpanding foodie culture, businesses across Denmark’s top destination are constantly transforming their own offering in accordance to the latest culinary trends. The ever-growing demand from Scandinavian, German, UK, and US markets, has ushered in an era of expansion across all segments, with tourism in the lead. Industry professionals have agreed that times have been full of promise. In fact, this year has been the busiest convention year Copenhagen has ever seen, welcoming more than 100,000 delegates to congresses such as Women Deliver, Sustainable Brands, and many others. Ulrika Martensson, head, communications, meetings and conventions, Wonderful Copenhagen Convention Bureau, said, “In recent years, the number of hotel rooms has quadrupled and several new conference facilities and hotels are currently under construction. Today the city offers more than 21.000 hotel rooms.” Coupled with increased passenger traffic from European countries due to the political turmoil in Southern destinations, Copenhagen has all the reason to strengthen its promotion tactics, with particular emphasis on the culinary segment. STRENGTH IN NUMBERS
COPENHAGEN IN BRIEF Country: Denmark Currency: Danish krone (DKK) Language: Danish Population: 5.614 million Calling Code: +45 Capital Time Zone: UTC +01:00
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Tourism boards, hoteliers, travel agents and operators have a shared target in mind. Mea Elerkessousi, manager, sales and revenue, Vision of Scandinavia, explained, “Nordic cuisine has been one of the largely marketed selling points for travellers to Scandinavia.” With tourism as one of Denmark’s biggest export industries, and Copenhagen boasting 16 Michelin-star restaurants that are certain to lure even the most selective of visitors, the importance of this segment to the hotelier industry is evident in the marketing strategies of many Copenhagen addresses. As Charlotte Harder, manager, marketing, Hilton Copenhagen Airport, explained, special arrangements are made for guests, such as in-room dining with a 24/7 room service menu, while in the case of bigger events, it is possible to feature guest chefs. The hotel, however, does not only rely on itself for advertising. “We have a good partnership with the tourist organisation Wonderful Copenhagen and collaborate with them on campaigns or events to promote the destination and the many culinary opportunities,” said Harder. An annual opportunity for all Copenhagen businesses, the Copenhagen Cooking & Food Festival welcomes up to 100,000 local and international tourists, industry insiders, chefs, and food producers.
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As Trine Nielsen, project coordinator, Copenhagen Cooking & Food Festival, expands, “In later years, tourists have increasingly become a large part of the festival as well, some travelling to [the event] in particular.” While the festival is a significant part of the culinary segment, it also provides a sure-fire boost across sectors, from small, low-priced eateries to five-star hotels. LAWS OF ATTRACTION Experts say the Danish capital has seen a rise in culinary tourism lead by Michelin-star restaurants and food festivals alike. In fact, the number of bednights has grown by 53 percent since 2009, when Denmark began to make a tentative economic recovery from the crash of 2008. The importance of revenue generated by the food and beverage sector department to businesses in Copenhagen is also stressed by Tom Cludts, manager, revenue, Skt Petri Hotel, who revealed that the segment accounts for 25 percent of the hotel’s total revenue. “The excellent reputation of Copenhagen food-wise is of course helping all of the hotels,” said Cludts, and revealed that plans in the hotel’s future include a total renovation of the hotel and the construction of two new restaurants, which are expected to open this month. And according to Cludts’ associate, Charlotte Yde, manager, sales, Skt Petri Hotel, in the fashion of Copenhagen’s collaborative promotion efforts via its culinary segment, the hotel also works with restaurants in order to make reservations for guests, on their request.
SHORT BREAK COPENHAGEN
tic and international markets is key, according to Henrik Thierlein, international press officer, Wonderful Copenhagen. Referring to Copenhagen’s status as a gateway to Scandinavia, Thierlein said, “We have the most international routes to Copenhagen Airport [than] in any Scandinavian country. [...] Our four main markets are still [...] our neighbour countries. We then of course have seen an increase in tourists from China [...] but also new markets in India and South Korea are on the list.” The number of Chinese bednights in Copenhagen has grown 240 percent since Denmark began its recovery from the 2008 financial crisis, with India and Japan following China’s lead in exhibiting significant market growth. The collective statistics spell out clear skies for Copenhagen’s future within the tourism segment. Boosted by the prime attraction of its Michelin-star-studded restaurants, and backed by the many food festivals that drive hundreds of thousands of visitors into the arms of its businesses, the capital retains its title as Denmark’s biggest tourist destination and, consequently, the title of happiest country in the world.
GREAT EXPECTATIONS The constant enhancement of the culinary segment means that even higher standards are continuously being set with regards to product offering across the city of Copenhagen. Increased promotion and expansion across domes10 DECEMBER 2016
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NEWS AIRPORT
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LJLA Hits New Passenger Record Latest figures for Liverpool John Lennon Airport (LJLA) show that over 400,000 more passengers have used the airport so far this year compared to the same period in 2015, an increase of 12 percent, making it one of the UK’s fastest growing airports.
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hese statistics reflect the continued upsurge in business at the hub following the addition of a number of new routes from Liverpool. Further growth in passenger volumes is expected in 2017 too, following announcements in recent months from Blue Air, Ryanair, Wizz Air and Thomson and First Choice who are all expanding their Liverpool operations. This year is set to be the airport’s best in terms of passenger numbers since 2011.
Manchester Airport Sets 25 Million Passenger Milestone
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or the first time since opening in 1938, Manchester Airport has reached 25 million passengers. This equates to year-on-year growth of 9.3 percent and has been driven by the addition of new long haul services and increased frequency and capacity on short haul routes. Collette Roche, deputy CEO, Manchester Airport, said, “At a time when capacity in the South is constrained, we are adding more passengers and routes than ever before. […] This underpins the role we play in the North as the global entry point of the Northern Powerhouse and as economic provider and job creator.” The airport has also announced a GBP1 billion (EUR1.2 billion) transformation programme to meet the needs of its catchment area and beyond.
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Heathrow to Welcome Hyatt Place
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Hyatt affiliate has entered a franchise agreement with M&L Hospitality for a Hyatt Place London Heathrow Airport, to be managed by Cycas Hospitality. The property will mark the second Hyatt Place address and the fifth Hyatt-branded hotel in the UK. Expected to open in early 2017, following an extensive renovation of the existing building, the offering will be located at the doorstep of Heathrow Airport, and will boast 350 rooms, food and beverage options, meeting spaces and a gym. Commenting on the property, Perter Norman, senior vice president, acquisitions and development, Europe, Africa and Middle East, and Southwest Asia, Hyatt, said, “The opening of this hotel will mark a significant milestone for Hyatt as the Hyatt Place brand continues to expand worldwide and offer more choices to our guests in key gateway cities.”
Edinburgh Airport Launches Consultation
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six week public consultation has been launched by Edinburgh Airport on its masterplan, which sets out a framework for the sustainable development and ongoing growth and success of the hub to up to 2040. The plan includes an enlarged terminal building, an expanded area for aircraft parking and cargo storage, as well as the creation of a new road linking to the Gogar Roundabout. Gordon Dewar, CEO, Edinburgh Airport, said, “[The] Masterplan document is so important. It sets out how we think we’ll grow in the decades to come and we’re asking some questions around that. [Passenger] views are important in making sure that our thinking is correct and that it fits with wider plans.”
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NEWS AIRPORT
Positive Results for Glasgow Airport
Helsinki Airport Fights Finland’s Unemployment
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Developments at Bristol Airport
Flughafen Wien Continues Upward Trajectory
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Bristol Airport
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mprovements to car parks at Bristol Airport are on the way, following approval of three schemes by North Somerset Council’s Planning & Regulatory Committee. A total of GBP20 million (EUR23.4 million) is being invested across the Silver Zone, staff and long-stay car parks, with a new reception building for customers headlining the improvements. The new facility will be located at the heart of an extended Silver Zone, which will see the addition of more than 3,500 new spaces in order to meet expected demand in the summer of 2017. Work has begun on ensuring appropriate landscaping and ecological conditions ahead of construction of the new parking areas. At the same time, preparations are underway for the first phase of a multi-storey car park, to be located opposite the terminal and set to open in May, 2018.
hrough a EUR900 million development project initiated by Finavia at Helsinki Airport, new jobs equalling 3,000 person-years have been offered since its launch in 2013, with the total figure projected to reach approximately 14,000 person-years and 5,000 new permanent jobs by 2020. The airport expansion will place the Finnish hub as an important gateway between Europe and Asia, expected to result in a remarkable augmentation of passenger volume from the current 16 million to 20 million by 2020. “Through this programme, we are doing our best to improve the employment situation in Finland. The ground rule is that for every one million new passengers there will be one thousand new jobs at Helsinki Airport,” said Kari Savolainen, CEO, Finavia.
Helsinki Airport
Glasgow Airport
lasgow Airport reported its busiest October in 50 years after 884,350 passengers travelled through the airport’s doors during the month, representing an annual increase of 5.7 percent. International traffic was up 8.3 percent over 2015 figures due to strong demand for winter sun destinations, with Ryanair and Thomson Airways both introducing new routes in the month under review. Domestic traffic in October grew 2.4 percent attributed to strong demand from both business and leisure travellers on London services. Regional traffic was also boosted by additional capacity on easyJet services to Bristol and Belfast and new routes from Flybe.
n the first nine months of the year, Flughafen Wien Group achieved a revenue growth of 10.2 percent, reaching EUR545.4 million, while net profits soared to EUR150.6 million, a year-on-year boost of 17.1 percent and net debt was cut to EUR370.8 million. “Thanks to the consistent reduction of net debt, this year’s target below the EUR400 million mark has already been reached,” added Günther Ofner, CEO, Flughafen Wien Group. “The outlook is positive, and we expect to achieve our financial objectives for the entire year 2016.” Furthermore, Vienna International Airport, Košice International Airport and Malta International Airport all recorded increasing passenger traffic during the period under review, up 1.1 percent, 7.5 percent and 5.5 percent, respectively, when compared to January – September 2015.
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Austrian Airlines Reports Increase in Passenger Volume More than one million passengers were transported by Austrian Airlines in the month of October comprising a rise of 10.1 percent from 2015.
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his increase is mainly due to the expanded bilateral flight traffic between Austria and Germany. On an accumulated basis, the carrier succeeded in increasing passenger volume between January – October. On balance, Austrian Airlines carried more than 9.7 million passengers, boost of 3.9 percent over the same period in 2015. Available seat kilometres (ASK) climbed 4.6 percent to more than 20.8 billion, while. Revenue passenger kilometres (RPK) sold by Austrian Airlines until the end of October 2016 rose 2.3 percent from the previous year to more than 16 billion.
easyJet Delivers Resilient Performance This Year
Pegasus Notes 4.5 Percent Turnover Increase
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esults for the year ending September 30 showed that easyJet has set a new record number with 73.1 million, passengers at up 6.6 percent year-on-year, with a record load factor of 91.6 percent. This reflects the airline’s resilient business model and ability to drive demand, even in challenging markets. While capacity grew 6.5 percent compared to the same period in 2015, total revenue fell 0.4 percent, and revenue per seat declined 6.4 percent. Carolyn McCall, CEO, easyJet, said, “Looking ahead, the easyJet model remains strong as does the demand environment and we continue to see opportunities in the medium term to grow revenue, profit and shareholder returns. In a tougher operating environment strong airlines like easyJet will get stronger and we will build on our already well-established network.”
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ccording to figures released by the Public Disclosure Platform (KAP), Pegasus Airlines has increased its turnover in the first nine months of this year by 4.5 percent year-on-year to reach TRY2.86 billion (EUR794.2 million). The carrier also achieved 7.4 percent year-on-year growth in its total number of guests carried on domestic and international routes combined, flying a total of 18.08 million guests during this period. Furthermore, Pegasus also increased the number of flights between January – September of the year by 10 percent to a total of 125,470 flights. The airline now serves to 33 hubs in Turkey and 69 in the rest of the world, bringing its total network to 102 destinations in 40 countries.
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NEWS AIR
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airberlin Launches Restructuring Programme
Thomas Cook Inaugural Tobago Flight Takes Off
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n light of the five percent decline in revenue in the third quarter this year, airberlin has announced a far-reaching and strategic restructuring initiative which endeavours to set the company on the right path for the long term. Stefan Pichler, CEO, airberlin, explained, "Due to increased market pressure, particularly in the tourism sector, the third quarter did not meet our expectations, and conditions remain challenging for our sector as a whole. [...] The restructuring is aimed at significantly improving our future efficiency, revenue and profitability as a dedicated network carrier with profitable routes.” The airline plans to expand its long-haul fleet with three additional A330-200 aircraft in the spring of 2017 as part of its new programme.
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einforcing its 17-route-strong longhaul portfolio, the new Tobago route by Thomas Cook Airlines’ took off from Manchester Airport. At the start of their journey to the island, customers were treated to a steel band and carnival dancers at check-in and more music, food and cocktails at the departure gate. Seven Thomas Cook retail agents were also on the flight to share more about what the islands have to offer UK holidaymakers. Henry Sunley, director, sales and planning, Thomas Cook Airlines, said, “Tobago is a great destination and with our GBP100 million (EUR117.1 million) upgraded cabins, pre-order duty free service Airshoppen, and James Martins fantastic menu, our customers can travel in real style.”
airBaltic to Launch Bombardier CS300 Service
Amsterdam
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s of December 14, airBaltic will begin Bombardier CS300 commercial operations on its twice-daily route linking Riga with Amsterdam. The new aircraft, with a total of 145 seats, offers passengers wider seats, larger windows, more hand luggage space in the cabin, improved lavatories and more. The new aircraft is also much quieter, with four times less noise footprint. Martin Gauss, CEO, airBaltic, commented, “CS300 is a great aircraft, and a great improvement for our customers this Christmas. We are delighted to announce that the historic first airBaltic commercial flight with Bombardier CS300 will link Riga with Amsterdam.”
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Aeroflot’s London Route Takes Off
Ryanair Boosts Summer Schedule
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yanair has further expanded its London summer 2017 schedule with a new route between Dusseldorf Weeze and London Luton Airport, twice weekly starting in March, 2017, in addition to a new Faro, Portugal schedule, which will be served five times a week. Commenting on the extra itineraries, Robin Kiely, head of communications, Ryanair, said, “We are pleased to add this new twice weekly route to Dusseldorf-Weeze to our London Luton summer 2017 schedule, which also includes a new route to Faro and will deliver two million customers per annum […].”
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eroflot has inaugurated regular flights between Moscow Sheremetyevo International Airport and Gatwick Airport, marking the airline’s second UK destination. The schedule, which will be operated on a daily basis with an Airbus A320, presents passengers with additional travel opportunities between the two countries, providing increased flexibility and further connection options. With enhanced services, the route offers potential to boost inbound tourism to Moscow as well as London and the South East of the UK. Moreover, the Russian flagship carrier will increase frequency to Heathrow Airport during the winter, bringing the total number of flights to and from the hub to 25 a week.
Faro
TAG Aviation Completes Global Express Aircraft
Brussels Airlines Adds to Spanish Route
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s of April 27, 2017, Brussels Airlines will start weekly flights to Mallorca, on Saturdays. With Palma de Mallorca, Brussels Airlines adds one of the most popular Spanish destinations to its growing portfolio. In recent years, Brussels Airlines has significantly expanded its offer in Spain. In 2014, Tenerife, Gran Canaria and Ibiza were added to the network. In 2015, Jerez de la Frontera joined the portfolio. With Palma de Mallorca, Brussels Airlines will serve no less than 10 Spanish destinations.
Mallorca
AG Aviation Maintenance Services Europe has completed its first 120-month inspection on a Global Express aircraft, at TAG Farnborough’s Maintenance Services Centre. The inspection was concluded in August and included a SwiftBroadband upgrade as well as a full refurbishment of the interior and exterior of the aircraft which was undertaken at TAG’s Maintenance Services Centre in Geneva. “In addition to Base Maintenance Services, we offer Line Maintenance support, avionics upgrades and aircraft cabin interior refurbishments which all form part of our strategy to better serve our customers through an extended suite of services available at Farnborough Airport,” said, Cyrille Pillet, vice president, maintenance operations, TAG Aviation Europe.
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NEWS AIR
Positive October for Austrian Airlines
Ryanair’s Bristol – Bucharest Service Takes Off
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ustrian Airlines transported more than one million passengers in the month of October, a rise of 10.1 percent over October 2015. This increase is mainly due to the expanded bilateral flight traffic between Austria and Germany. The flight offering in available seat kilometres increased 6.9 percent to more than 2.2 billion. The airline sold close to 1.7 billion revenue passenger kilometres in October, a boost of 4.5 percent from 2015 numbers. Passenger load factor was at an average of 76.6 percent, down 1.8 percentage points compared to the same month in 2015. Overall, the number of flights in October rose by 11.6 percent to a total of 12,472 flights.
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From left: Gurria and Liu
ICAO and OECD Underscore Aviation’s Socio-Economic Impact
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he aviation industry’s contributions to socio-economic development were discussed in a meeting between Fang Liu, secretary general, International Civil Aviation Organization (ICAO) and Angel Gurria, secretary general, Organisation for Economic Co-operation and Development (OECD). In addition to a review of international air connectivity’s contributions to national and global GDP, the two leaders examined the ICAO’s steps to achieving carbon neutral growth as well as the industry’s role in trade facilitation and expanded tourism. Liu and Gurria concluded that more could be done to boost awareness of the importance of the industry within economic development strategies. The possibility of introducing an OECD report chapter on the contributions of ICAO and international civil aviation to sustainable socio-economic development was also considered.
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ristol Airport celebrated the first Ryanair flight to Bucharest in November, marking the first scheduled itinerary between the South East of England and Romania. To commemorate the launch, Razvan Constantinescu, honorary consul of Romania, Bristol, was on board while passengers were presented with cakes decorated with the Romanian flag upon check in. Due the popularity of the route, the carrier is already planning to double its frequency to twice-weekly from April, 2017. Commenting on the addition, Peter Downes, head, aviation, Bristol Airport said, “This latest launch brings the number of European capital cities we now serve to 16, further opening up the region for inbound tourism opportunities.”
Challenging Nine Months for Air France KLM
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etween January – September, Air France KLM recorded a 3.5 percent fall in revenue to EUR18.76 billion, while earnings before interest, taxes, depreciation, amortisation, and restructuring or rent costs rose to EUR2.94 billion, an increase of EUR324 million. It is estimated that the impact of cockpit and cabin crew strikes cost the group approximately EUR130 million during the period under review, EUR90 million of which was in the third quarter of the year. Net debt reduction was down EUR144 million, bringing the total to EUR4.16 billion. Meanwhile, passenger numbers grew 3.4 percent.
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NEWS AIR
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airberlin Ups Geneva Flights
S7 Airlines and Singapore Airlines Set to Codeshare
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7 Airlines and Singapore Airlines have signed a codeshare agreement, enabling seamless travel between the two destinations. Singapore Airlines will serve Moscow four times weekly on Mondays, Tuesdays, Thursdays and Saturdays. Within the contract, the Russian carrier will offer onward travel to Singapore Airlines’ passengers to 19 destinations. “The signed agreement will offer more opportunities of travelling to Singapore to our passengers. We, in turn, will be glad to welcome passengers of Singapore Airlines travelling around Russia on board of S7 Airlines aircrafts,” commented, Igor Veretennikov, commerce director, S7 Group.
Moscow
Geneva
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irberlin now serves Geneva with up to three flights per week from Dusseldorf. The new route is particularly popular for business travellers due to the large number of flights, offering extremely flexible flight times between the two cities. Mondays to Fridays, airberlin will operate morning, afternoon and evening flights to Geneva. On Saturdays and Sundays, an evening flight will depart from Dusseldorf airport. "Our new route to and from Geneva is optimally integrated into our Dusseldorf hub and we are delighted to be able to offer even more Swiss passengers attractive connections and short transfer times at Dusseldorf airport – to New York, Los Angeles or Miami," said Stefan Pichler, CEO, airberlin.
Positive Operations for Brussels Airlines
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n October, 752,290 passengers flew with Brussels Airlines to get to their destination. That’s 39,146 more compared to the same month in 2015, a rise of 5.5 percent. In the month under review, the carrier attracted a mix of business and leisure travellers, taking a city trip or a late summer holiday. With a passenger growth of 5.5 percent, the airline further strengthens its market position. The European network welcomed 3.2 percent more passengers and for the African network saw a 5.2 percent boost. The Trans-Atlantic routes attracted 28.4 percent more travellers. Additionally, the cargo activity also increased significantly. In total 3,255 tonnes of freight were transported, an increase of 28.1 percent.
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NEWS AIR
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SWISS and Singapore Airlines Collaborate
Austrian Airlines Adds Second Swedish Destination
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WISS customers can now travel to Canberra on a new codeshare service operated by Singapore Airlines, and also take advantage of onward connections from the Australian capital to Wellington in New Zealand. Additionally, frequencies are to be increased on the existing codeshare routes to Adelaide, Brisbane, Melbourne, Perth and Sydney, which were introduced in April 2015. Travellers to these destinations can fly with the airline from Zurich to Singapore and then transfer seamlessly onto their connecting Singapore Airlines flight with its SWISS flight number. Baggage checked-in in Zurich will be checked right through to the passenger’s final codeshare destination, making travelling even more convenient.
TAP Records Best Ever October
Gothenburg
Canberra
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urther expanding its summer 2017 schedule, Austrian Airlines has announced the relaunch of services to Gothenburg, complementing its existing Swedish itinerary to Stockholm. The carrier will serve the destination three times weekly on Mondays, Wednesdays and Fridays, using an Embraer jet. Expected to take off on June 02, 2017, the addition will bring the total number of Scandinavian locations to four in three countries, including Copenhagen and Oslo. The airline served the city until 2012, where it cancelled the route as part of its Boeing 737 reduction programme.
UIA Adds to its Flight Network
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10 DECEMBER 2016
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n October, TAP Portugal served more than 1,156,300 passengers, a year-onyear jump of 12.2 percent, marking the best such month in the airline’s history. The carrier achieved a seat load factor of 85.4 percent throughout its network, a climb of 4.8 percentage points compared to the corresponding period in 2015. Leading the increasing traveller figures was the remarkable growth on US routes, up 119 percent, while African and European itineraries rose 18 and six percent, respectively. Meanwhile, within the domestic market, an 18.5 percent boost was observed for both Madeira and Azores regions, whereas customers on the Lisbon – Porto route soared 98 percent.
kraine International Airlines (UIA) has launched non-stop scheduled service between Kiev and Dusseldorf, with five weekly flights. The airline has additionally enhanced its Turkey commitment by launching daily flights between Ankara and Kiev. The new additions to the carrier's schedule will further offer tourists a wide range of destinations to choose from, whether travelling for business or leisure purposes.
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TRAVEL CHANNELS
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Copernicus’ Second Eye Ready to Meet its Launcher
Harmony of the Seas Hosts Friendsgiving
Sentinel-2C
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entinel-2B, Europe´s next Copernicus satellite in space, has successfully finished its test programme at European Space Agency’s (ESA) technology Centre ESTEC in Noordwijk, The Netherlands. The second Sentinel-2 Airbus built satellite will now be readied for shipment to the Kourou spaceport in French Guiana beginning January, 2017. Copernicus, Europe’s environmental monitoring programme, is led by the European Commission in partnership with the ESA. The Copernicus Sentinels supply remote sensing data of the Earth, delivering key operational services related to environment and security. The satellites orbit the earth every 100 minutes, covering all Earth’s land surfaces, large islands, inland and coastal waters every five days.
Harmony of the Seas SM
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oyal Caribbean International introduced Harmony of the seas, the ultimate VIP Friendsgiving event on board its new ship. Enhancing the festivities were extensive modern amenities ranging from the fastest sea Internet VOOM, theatre shows and acrobatic performances to unique culinary dining adventures. The celebration was headlined by multiplatinum-selling band DNCE, offering an exclusive live performance in the ship’s AquaTheatre overlooking the ocean. Complementing the experience was a uniquely crafted menu’s with a seasonal twist. The vessel boasts 16 guest decks, encompasses 226,963 gross registered tons, carries 5,497 guests at double occupancy, and features 2,747 staterooms.
F Targeting Shopping Tourism
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itur Shopping, the shopping tourism section of the International Tourism Trade Fair organised by IFEMA from January 18 to 22, 2017, will deal with the topics that concern and interest the agents involved, in the development and promotion of shopping tourism. From the viewpoint of tourism development, there will be a study on which barriers should be removed in order to increase shopping tourism, such as visas, VAT refunds or connectivity. The World Tourism Organization and TURESPAÑA will explain their working lines for this segment, as part of the table where retail districts, municipalities or countries will share the differences on which their positioning in shopping tourism is based. Experts in communication will explain how to use the digital channels or traditional media to increase the influence capacity and specifying powers on travellers. In addition, all aspects of how to increase shopping tourism will be discussed.
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Scottish Wildlife Tour Focuses on German Visitors
TRAVEL CHANNELS
Bag-Free Trend on the Rise WTM London
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illennials are leaving their suitcases at home when they travel, preferring to rent clothes and shoes when they reach their destination, reveals the latest World Travel Market (WTM) global trends report, in association with Euromonitor International. Hotels and fashion brands are tapping into this ‘bag-free, hassle-free’ trend and teaming up to offer pay-as-you-go convenience for busy travellers. Caroline Bremner, head of travel, Euromonitor International, said, “As hotels develop more rental services for frequent flyers, it will reduce the need for luggage – and make air fares cheaper for consumers who normally pay hold baggage fees.” The report states the trend has followed the rise of the sharing economy, which has seen renting become more accepted, and it’s moving beyond cars and holiday apartments.
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ased in Castle Douglas, Dumfries & Galloway, Nocturnal Wildlife Tours, as part of their tours offerred in the Northern Hemisphere, is now focussing its night-vision cameras on Germany. The company is one of six tourism firms heading to Germany as part of VisitScotland’s latest business development mission to one of Scotland’s biggest international markets. Malcolm Roughead, CEO, VisitScotland, said, “Our mission to Germany is a cost-effective way for Scottish businesses to maintain existing relationships and to establish new ones with German tour operators. Worth GBP175 million (EUR205 million) a year, Germany is a key market for Scottish tourism and I’m sure this mission will prove an enjoyable and beneficial experience for all of our partners.”
Keeping in Line With Consumer Behaviour
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ew marketing channels dominated day two of the Travel Tech Show at World Travel Market (WTM). A compelling presentation from a Facebook executive indicated that the organisation has a handle on consumer behaviour and can spot user trends. Neasa Costin, travel vertical lead, EMEA, Global Marketing Solutions, said that the challenge for many travel companies is differentiation. “Travel has very positive headspace for the end user so marketers do not have to try very hard. An image of a beautiful beach will do the job for you but if you take away the logo you would not be able to distinguish one brand from another,” Costin added.
A Positive Passenger Feedback for Ryanair
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ccording to Ryanair’s Rate My Flight function within the airline’s application, 94 percent of customers were satisfied with their overall flight experience in October, recording it as very good, good or ok. Using a one- to five-star rating, more than 17,000 users ranked various criteria including the overall experience, boarding, crew friendliness, service onboard as well as the range of food and drink provisions. Robin Kiely, head, communications, Ryanair commented, “Rate My Flight is the latest digital initiative launched under year three of our Always Getting Better customer experience improvement programme, which allows customers to provide real-time reviews on their flights via the Ryanair app [...].” The service, available in seven languages, sends passengers a notification upon landing.
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ADRIAN KEATING has been appointed as regional manager for the UK, Ireland and Europe of Malaysia Airlines. Keating will oversee the strategic leadership of all commercial aspects for these regions and his focus will be leading the team to drive sales and revenue performance in the region. Adrian brings with him more than 17 years of international aviation experience, and has held senior roles at Etihad, easyJet, Reed & Mackay and British Airways.
IAN CHAMBERS
ADRIAN KEATING
WHO’S MOVED
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IAN CHAMBERS has been appointed as chief commercial officer at Monarch. Since joining Monarch in 2005, Chambers has held various digital and marketing management roles. Most recently, as head of digital and marketing he was reasponsible for online marketing, the digital strategy and online sales across all group brands and products. Prior to joining the airline, Chambers held digital and marketing positions at Epson, EasyJet and Go, where he started his career.
Chambers led online sales and digital strategy
CAROLINE ROXBURGH
Keating will oversee strategic leadership
CAROLINE ROXBURGH has been appointed as the newest member of the board of VisitScotland, and will take up the role of chair of the audit and risk committee. Roxburgh is a chartered accountant with over 30 years of business experience advising boards in a range of industry sectors, on business strategy, risk management, governance, financial reporting and internal control. Her experience covers small developing businesses to large listed companies including hotel, leisure, retail, technology and business services organisations both in Scotland and internationally.
Roxburgh has over 30 years of accounting experience
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PHOTO ALBUM
Harry Potter fans can now enter the world of magic at Heathrow Airport Terminal 5
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to.
Oxford Street, London lights up 1778 snowball-like decorations totalling 750,000 LED lightbulbs
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Guests can enjoy a festive atmosphere at Boscolo Prague Hotel
York & Albany unveils its Gingerbread Winter Cabin in London
10 DECEMBER 2016
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NEWS & EVENTS EVENTS
International Cruise Summit in Madrid
FERIEN-MESSE WIEN
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The International Cruise Summit
Vienna, Austria January 12 – 15, 2017 www.ferien-messe.at An international tourism trade fair for holidays, travel and leisure where more than 800 exhibitors from over 70 countries are expected to showcase their offerings.
www.traveltradeeurope.travel
ome of the most influential professionals in the global cruise industry met in Madrid on November 22 – 23, for the International Cruise Summit 2016. Organised by CruisesNews Media Group, more than 300 delegates from around the world attended the event, which was held at the Hotel NH Collection Madrid Eurobuilding. This edition will bring further enhancement to Spain’s image as the number two European cruise tourist destination and the positioning of Madrid as a pivotal city in hosting international congresses.
INTERNATIONAL TOURISM TRADE FAIR (FITUR)
Golf in North-Eastern Poland at IGTM a Win
Madrid, Spain January 18 – 22, 2017 www.ifema.es Spain’s must-attend event showcasing top and up-andcoming destinations from all around the world.
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Sierra Golf Club
head of its debut appearance, Golf in North-Eastern Poland was set for a full schedule of appointments at the International Golf Travel Market (IGTM) as it promoted its stunning golf packages to key markets across Europe. With a new eye-catching stand in place for the event in Mallorca, Golf in North-Eastern Poland was represented by two of the leading golf clubs in the area, Sand Valley Golf Club and Sierra Golf Club. The region had a busy line-up of meetings with top European tour operators, placing a focus on German, Scandinavian and UK markets, but urged others to drop by its A20 stand to build potential partnerships for the future.
EMITT
ADRIA HOTEL FORUM Zagreb, Croatia February 08 – 09, 2017 www.adria-forum.eu A meeting place for leading hotel chains, owners and managers as well as other professionals working in the sector.
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AirportEXPO at Humberto Delgado Airport a Success
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nder the motto We Open the World to National Initiative, ANA Aeroportos de Portugal and VINCI Airports, in association with the City Councils of Lisbon and Óbidos, and the Pedro Nunes Institute, unveiled an exhibition called AirportEXPO. Humberto Delgado Airport, Lisbon was used as the stage of choice for displaying some innovative and creative ventures in the areas of environment, digital, technology and services in the country. For this first edition of AirportEXPO, a set of start-up companies were invited to present to all the passengers and users of the airport, showcasing their growing enterprise in various regions of Portugal to the world.
Lisbon, Portugal
Istanbul, Turkey January 26 – 29, 2017 www.emittinstanbul.com Industry professionals from more than 70 countries are expected to attend the exhibition focussing on the East Mediterranean.
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