10 OCTOBER 2015
ISSUE 23
SLOVAKIA BOASTS CLEANEST ACCOMMODATION NEARLY 90 PERCENT OF TOURISM NIGHTS IN THE EUROPEAN UNION (EU) ARE ATTRIBUTED TO RESIDENTS OF THE MEMBER STATES.
13 JET2 CONNECTS CYPRUS TO EDINBURGH
18 IN THIS ISSUE MARKET UPDATE
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CRUISING
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AIRPORTS
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SHORT BREAK: LAPLAND
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ACCOMMODATION
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AIR
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RENDEZVOUS
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AGENTS
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TRAVEL CHANNELS
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WHO’S MOVED
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PHOTO ALBUM
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NEWS & EVENTS
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US AND RUSSIA FUEL EU TOURISM GROWTH
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba
Europe: The Most Visited Region Some 538 million international tourists travelled worldwide in the first half of the year; four percent or 21 million more than in the same period in 2014.
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urope retained its position as the most popular region, having registered a five percent rise in arrivals as visitors took advantage of a weaker currency in the Eurozone. Growth was predominantly driven by the recovery in Central and Eastern Europe, up six percent, though the western, northern and southern Mediterranean parts of the continent also outgrew the global average. According to Taleb Rifai, secretary general, World Tourism Organization, the figures show that the industry continues to consolidate the positive performance it has had over the last five years.
CONTRIBUTOR Ana Mladenovic
PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu
DESIGN & LAYOUT Elena Stylianou
WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis
Non-aeronautical Revenue Boost Revenue of Copenhagen Airport rose 2.5 percent in the first half (H1) of the year, driven by non-aeronautical business which saw a robust growth.
DIRECTORS Andreas Constantinides Mary Kammitsi
HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
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ncome at the airport’s shopping centre soared almost seven percent, as the spend per passenger was higher than in H1 of 2014, driven by a better retail and brand offering. Parking revenue climbed three percent, while revenue from the hotel business increased by 4.4 percent. Traveller figures at Copenhagen Airport are relatively unchanged compared to H1 of 2014. The number of departing passengers jumped four percent, while transfer customers dropped 12.2 percent. Long-haul traffic improved 0.9 percent, while domestic movements slumped six percent due to reduced capacity.
Aeroflot: January – July Traffic Surges Passenger numbers for Aeroflot Group in the first seven months of the year reached 22.1 million, up 13.3 percent compared to the same period in 2014.
EXCHANGE RATES
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eroflot airline’s traffic alone climbed almost 10 percent year-on-year to 14.6 million passengers. Group revenue passenger kilometres rose 8.2 percent year-on-year, while that of the airline jumped 9.9 percent. Group available seat kilometres (ASK) increased by 8.2 percent year-on-year during the period under review, while the airline’s ASKs grew nine percent. Positive results were mainly driven by stronger demand for domestic flights, growth in in-country tourism and a rise in low-cost travel. Performance on international routes, however, declined. 10 OCTOBER 2015
MARKET UPDATE
Encouraging Half-year Hotel Results With 67.5 percent occupancy across European Union member states, up 1.8 percentage points over 2014, the continent’s hotel sector closed a positive half year.
Ryanair Distributes Aer Lingus Proceeds to Shareholders Ryanair plans to pass out EUR398 million, generated from the sales of the company’s 29.8 percent stake in Aer Lingus, to its stakeholders.
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he move forms part of the airline’s B Share programme, which will be concluded before December and will bring the total funds returned to shareholders this year to EUR800 million. During its recently-held annual general meeting, Ryanair also briefed participants on new primary airports in Amsterdam, Cologne and Copenhagen, along with a number of other improvements. The airline had earlier raised its full-year traffic forecast to 104 million passengers and its profit guidance by 25 percent to EUR1.2 billion.
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verage daily rate (ADR) was up three percent, while RevPAR surged 5.8 percent, based on data compiled by European Cities Marketing and MKG Group. Boosted by a number of prominent events, Germany experienced a strong increase in ADR, and many French cities also presented good results, just like the Benelux states. In terms of occupancy, the UK kept the lead with London and Edinburgh topping the list, while in terms of RevPAR, Copenhagen and Budapest reported the best results in Northern and Eastern Europe, where Scandinavian countries faced more challenges.
Air Travel Up in July
European airport trade body, Airports Council International Europe released its traffic report for July, indicating that passenger traffic at the continent’s airports grew 6.7 percent, pointing to a strong peak summer season for air travel.
Alitalia Commits to Turnaround Plan Alitalia’s first half year (H1) financial performance has been in line with the company’s business plan; the board of directors, however, reiterated the need to carry out the airline’s turnaround strategy promptly.
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he Italian carrier closed the six-month period with a loss of EUR130 million, a slight improvement on expectations, with the result being affected by a major fire at Rome’s airport in May which cost the airline some EUR80 million. During the reviewed timeframe, Alitalia carried 10.3 passengers, recording a load factor of 75 percent. In line with the company’s shifting focus from short-haul to long-haul operations, H1 saw the launch of a number of new routes. 10 OCTOBER 2015
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assenger traffic at non-European Union airports rebounded after several months of weak growth, reporting a 7.6 percent increase despite continued challenges in Russia. Meanwhile, freight traffic across the European airport network reported tepid improvement of 0.5 percent and aircraft movements were up 2.6 percent, reflecting increased airline capacity.
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NEWS CRUISING
Seychelles
Crystal Yacht Cruises Opens for Bookings
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ith Crystal Cruises having unveiled the complete itineraries and fares for 2016 and making them available to Crystal Society members, the cruise line is now offering all travellers the chance to book their luxury yachting vacation with Crystal Yacht Cruises. The new routes mark the company’s first-ever immersive journeys in warm waters that reach remote and coveted locations not easily accessible by larger cruise ships. On seven-day itineraries that reposition seasonally, Crystal Esprit will take guests to locales such as the Seychelles, Adriatic Coast, Oman, Abu Dhabi and Dubai. The first sailing will set off on December 23 on a round trip from Mahé, with visits to neighbouring islands.
Renoir’s Grandson and Artisan Chefs Board Silversea
MSC Cruises Ties Up with Chinese Expert kn Did you
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SC Cruises has entered into a strategic partnership with Chinese outbound tourism service provider, CAISSA Touristic. As part of the deal, from May 2016, MSC Lirica will homeport in Shanghai to serve the Chinese home market. The landmark cooperation is said to become longest-running and financially most significant between a cruise line and a tour operator in the history of cruising in the Asian country. “The soon-to-be completely renovated MSC Lirica […] will feature many distinctive traits, including some industry firsts in service, specially designed for the cruising enjoyment of Chinese consumers,” said Gianni Onorato, CEO, MSC Cruises.
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Alexandre Renoir
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oyagers aboard Silversea Cruises’ Silver Spirit will enjoy a special enrichment programme by renowned artist Alexandre Renoir and two Relais & Châteaux chefs, Erik Arnecke and Fabio Pisani, who will showcase their talents exclusively during the vessels’ Mediterranean cruise in November. The special itinerary features an overnight stay in Livorno and calls in Monte Carlo, Marseille, Porto Mahon and Palma de Mallorca. In Monte Carlo, Renoir will host an exclusive optional shore excursion to his estate at Cagnes-sur-Mer, where his grandfather, the famous artist Pierre-August Renoir, spent the last years of his life.
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Queen Victoria to Showcase Southern Europe
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Venice
unard’s Queen Victoria will be deployed on a selection of seven-, nineand 12-night voyages in Europe and the Mediterranean in 2016. Ports of departure include Barcelona, Istanbul, Southampton, Rome and Venice, while destinations will span the Greek islands, Croatia, Italy, Spain, France and the Adriatic. Onboard Queen Victoria, guests will be treated to Cunard’s signature white-gloved afternoon tea, the Insights speakers programme, as well as an array of entertainment options.
10 OCTOBER 2015
CRUISING NEWS
Carnival to Set Sail for Mexico
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arnival Cruise Lines and the city of Mobile, Alabama revealed that Carnival Fantasy will operate a year-long schedule of fourand five-day cruises to Mexico from the Mobile Alabama Cruise Terminal, beginning in fall 2016. Prior to its deployment, the 2,056-passenger vessel will undergo a multimillion dollar refurbishment to welcome several elements of the cruise line’s Fun Ship 2.0 product enhancement programme, including Guy’s Burger Joint, two poolside watering hotels, RedFrog Rum Bar, BlueIguana Tequila Bar and the Mexican-themed eatery, BlueIguana Cantina. The ship will offer four-day cruises to Cozumel and fiveday sails to Cozumel and Costa Maya or Progreso, running between November 2016 – November 2017.
10 OCTOBER 2015
Oceania Cruises: Two Special Voyages for 2016
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ceania Cruises will offer two special Mediterranean voyages aboard the 1,250-passenger Marina, aiming to appeal to culinary aficionados and long-standing fans of the upper-premium brand. Jacques Pépin, the legendary master chef and longtime executive culinary director of Oceania Cruises, will host the Jacques Pépin Cruise on November 1, 2016. The Venice – Rome voyage will include book signings, meetand-greets and a special culinary demonstration. The next sailing will present the 13th annual Oceania Cruises Reunion Cruise. Departing on November 11, 2016, the Rome – Lisbon itinerary will visit eight ports of call in Italy, Monaco, Spain, Gibraltar and the French Riviera.
Viking Line Enjoys Tailwind
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iking Line recorded excellent figures during summer, as more than 2.3 million passengers travelled on its vessels in June, July and August. The cruise line set an all-time record in July when traffic on all routes reached 945,343 guests, 20,519 more than the previous record achieved in 2014. The number of travellers between Finland and Sweden increased three percent year-on-year, with over 1,004,000 individuals taking advantage of the company’s offering. In addition, the extra sailings between Helsinki and Tallinn proved popular and as Jan Hanses, president, Viking Line, said, passengers have discovered this alternative and have felt comfortable onboard Viking Line vessels.
Cruises Combined with Biking in Central Europe
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utterfield & Robinson is now offering an exclusive shipbased trip called Danube River Cruise Biking. The new product is taking travellers through four European countries and three capitals, showcasing a host of medieval strongholds, modern art museums, towering castle ruins and vineyards along the way. On the eight-day biking trip aboard Uniworld Boutique River Cruise Collection’s River Beatrice, Danube River Cruise Biking includes riverside riding on Europe’s longest dedicated bike path, stopping to explore Melk Monastery, the Wachau wine valley, the historic centre of Vienna and Slovakia’s 18th century old capital Bratislava.
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NEWS
US AND RUSSIA FUEL EU TOURISM GROWTH
Vatican City
Nearly 90 percent of tourism nights in the European Union (EU) are attributed to residents of the member states.
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ccording to Eurostat, when travelling, EU nationals spend almost 85 percent of their nights within the union. In 2014, more than 300 million nights were registered in these countries by non-EU visitors, with 17.8 and 14.9 percent respectively attributed to the US and Russia. Tourists from China, Japan and Brazil each represented less than five percent of the total. Compared with 2005, extra-EU tourism in the member countries increased 75 percent in 2014, driven by a boom in demand from China, Russia and Brazil.
ECTAA Calls for Smarter EU Visa Code
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he European Travel Agents’ and Tour Operators’ Association (ECTAA) and the European division of the Cruise Lines International Association debated the European Union (EU)’s visa policy. Both associations have called on the EU to bring more flexibility to the EU Visa Code in order to facilitate the entry of legitimate tourists and travellers from third countries into the continent, whilst also maintaining high level of security. The European Commission’s legislative proposal to revise the EU Visa Code aims to simplify current procedures for issuing short-stay visas within the Schengen Area. According to the commission, the swift adoption of the proposed changes could mean an additional six million visitors in Europe.
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Tate Modern Expansion to Be Unveiled in Summer 2016
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ailed as the most important new cultural building to open in the UK for almost 20 years, the new Tate Modern is set to be launched on June 17, 2016. The project includes a new building as well as renovation works on the existing facility. With 60 percent more display space, the gallery will now present an even more diverse perspective on modern art featuring 250 artists from around 50 countries. “The new Tate Modern is an instrument that will allow us to offer a rich variety of experiences to visitors and opportunities to artists for different kinds of presentation of their work,” commented Nicholas Serota, director, Tate.
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Tate Modern
Brits Set Sail for Cruise Holidays
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quarter of those surveyed by the Association of British Travel Agents (ABTA) have already enjoyed a cruise holiday, and a further four in 10 are keen on taking a vacation on the sea. ABTA’s statistics underscore the rising popularity of cruising, with only a third of those asked refusing to consider to board a ship. Cruise holidays seem to be particularly in demand with the over 65-year-old segment, with 13 percent of those who took a holiday in the last 12 months opting for vessels. For people who have been on a ship, the chance to see multiple destinations tops the list of things they value about this kind of holidays. 10 OCTOBER 2015
AIRPORTS NEWS Glasgow Airport: Enhancement Inaugurated
Record-breaking Summer at Manchester Airport
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total of 2,688,133 passengers travelled through Manchester Airport in August, making it both the busiest month and the busiest summer ever in the airport’s 77-year history. The 5.05 percent year-on-year growth meant that on average 86,713 people passed through the hub every single day. It also set a new all-time high rolling annual total of over 22.75 million travellers, placing it well on course to break the 23 million milestone by year-end. The number of private jets using the airport also increased significantly by 36 percent, while air freight climbed 6.27 percent.
10 OCTOBER 2015
Manchester Airport
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erek Mackay, transport and the islands minister, Scotland, visited Glasgow Airport to officially open the newly-extended east pier. The GBP3.3 million (EUR4.5 million) project introduced a series of improvements to the main terminal building in response to the airfield’s success in securing a growing number of new routes and services, allowing it to accommodate an additional 750,000 passengers per year. The venture involved the construction of a two-storey, 1,400m2 expansion to one of the three piers. As well as creating new boarding areas for travellers, it also brings the total number of Code E stands, which enable the airport to accommodate larger aircraft for long-haul services, to six.
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NEWS TOURISM BOARDS Lithuania Welcomes World’s Top Gemologists
Hungary to Deepen Ties with China
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ourism relations between China and Central and Eastern European (CEE) countries continue to strengthen thanks to the China-CEE Tourism Cooperation project, said Mihály Varga, national economy minister, Hungary, following the second high-level symposium of the initiative. The programme brings together 16 CEE states and, as Ádám Ruszinkó, deputy state secretary for tourism, Hungary, noted, it aims to further increase the share of CEE countries in what is considered the world’s largest tourism market. According to Ruszinkó, in order to attract more visitors from China, in addition to multi-country routes and joint promotion campaigns, it is crucial to upgrade direct flights between the Asian country and the Visegrád Four, the Balkans and the Baltic region.
Tourism Ireland: Burgeoning H1 Figures
ilnius played host to a number of prominent scientists from across the globe during the 34th IGC 2015, an international gemological conference held at Vilnius University. The event was launched in 1926 and takes place every two years. “Most likely Lithuania does not have any diamonds; however, Baltic coastal treasures, 50 million years old amber pieces, attract world famous scientists. Lithuania has been chosen as an exotic country of amber,” said Jurgita Kazlauskiene, director, state department of tourism, Ministry of Economy, Lithuania.
Cologne Boasts Impressive Half-year Performance
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ue to the city’s many events, Cologne welcomed over 1.6 million guests, six percent more than during the same period in 2014. They accounted for 2.88 million overnight stsys; up 8.2 percent year-on-year. The number of stays by international visitors rose by 9.4 percent, well above the German average of five percent, while hotel occupancy exceeded 70 percent. Stephanie Kleine Klausing, director of conventions and marketing, KölnTourismus, commented, “Along with the various attractions that draw people to Cologne the whole year through, many visitors came to the city in the first half of the year because of strong trade fairs, major conventions and attractive events.”
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Cologne
Dublin
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uring the first half (H1) of the year, Tourism Ireland welcomed a 17 percent rise in overseas visitor revenue, igniting an additional EUR253 million over the corresponding period in 2014. Niall Gibbons, CEO, Tourism Ireland, further noted that the number of holidaymakers from overseas markets grew by 20 percent, with all areas worldwide reporting increases. “We are determined to ensure that tourism growth continues. We are rolling out a really extensive autumn campaign, aimed at boosting late-season travel to Ireland from around the globe […]. The period [from] September to December usually yields as much as 30 percent of our annual overseas tourism business,” Gibbons added.
10 OCTOBER 2015
SHORT BREAK LAPLAND
A MAGICAL TRANSFORMATION
HAILED AS THE HOME OF SANTA CLAUS, LAPLAND IS TRULY UNIQUE. TUCKED AWAY UP NORTH IN EUROPE, THE REGION’S TRAVEL SECTOR IS BUSILY PREPARING FOR THE UPCOMING WINTER SEASON, ENHANCING ITS INFRASTRUCTURE, TOURISM PRODUCTS AND SERVICES. ITS STAKEHOLDERS ARE CONFIDENT; THEIR TIME IS YET TO COME.
Ana Mladenovic
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espite being truly magical with its Northern Lights, a genuine Christmas spirit and breathtaking nature, Lapland is still largely considered an authentic, off-the-beatentrack destination that is just now being discovered by wider audiences. Evident from the extensive airport developments across the region and new facilities and services, its full potential is yet to be unleashed.
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“The Finnish Lapland is a destination of the future,” said Maija Loikkanen, marketing director, House of Lapland, the organisation tasked with the promotion of the region. “Our target group is constantly growing, as people look for individualistic, charismatic destinations that offer them a true time-out from their hectic everyday lives. Lapland presents an opportunity for a once-in-alifetime experience rather than a mere holiday trip,” she added. Far from being just a winter wonderland, this unrivalled experience can vary according to the time of year that
one chooses to travel to the region, as each season brings with it unique possibilities for leisure, fun and adventure. “One can experience the moments
LAPLAND IN BRIEF Country: Finland Currency: Euro (EUR) Language: Finnish, Swedish Population: 182,000 Calling Code: +358 Capital Time Zone: GMT +3:00
of twilight in mid-winter, the amazing Northern Lights, beautiful autumn colours and the midnight sun that shines day and night at summer,” said Petri Vuori, vice president, global sales, Finnair. Highlighting the variety of activities available to visitors, he added, “In winter one can try ice fishing, husky and reindeer safaris, in addition to skiing in the magical polar nights. Hiking is also very popular especially at summer and autumn when the nature is colourful and full of light.” This variety of activities for all tastes is increasingly luring in visitors 10 OCTOBER 2015
LAPLAND SHORT BREAK from Europe, but also from more distant markets, and their overall numbers are definitely on the rise. FROM FAR AND AWAY “In 2014, the registered overnight stays, which are estimated to represent only one third of all overnight stays, were 2.3 million, with an average stay of 2.5 days. The share of over-
But passenger figures reported by Rovaniemi Airport show that Lapland is still most attractive in winter, when the airfield serves as many as 100,000 passengers per month during the peak period. In summertime, this figure drops to around 30,000. A similar trend was expressed by the country’s flag carrier, Finnair, which offers flights to six destinations in Lapland – Rovaniemi, Kittilä, Kuusa-
mo, Kemi, Ivalo and Kajaani – and sees a higher load factor in winter than in summer. Growing figures, especially during winter months, are also seen in cities and towns across the region. Kemi, the only town that boasts direct access to the sea in Lapland, is one of these. “The accommodation statistics of Kemi are growing,” confirmed Titta Vuorinen, public relations, events and
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THE FINNISH LAPLAND IS A DESTINATION OF THE FUTURE
marketing, Kemi Tourism. Listing the city’s main attractions, she revealed that passenger footfall at Icebreaker Sampo, the former icebreaker of the Finnish government, which now cruises around the Gulf of Bothnia, reached 11,600 in the period between late December 2014 and early April this year, while the SnowCastle of Kemi welcomes around 80,000 visitors per year.
As for the type of visitors to Lapland, these seem to be mainly families and couples. This was confirmed by Marko Jääskö, general manager, Santa Claus Holiday Village. SEIZING THE MOMENT In light of the steady growth in interest for the region, Finavia is investing EUR13.5 million in its airports in the region. Improvements are underway at Rovaniemi Airport, which is connected to Helsinki with five daily flights by Finnair and Norwegian, but also receives many charter flights, the number of which is also on the rise. The airport will see revamped security checkpoints, passport control and customs facilities, as well as a new restaurant section, among others. “If all goes as planned, we should be finished and ready in November, just before the start of the winter season,” confirmed Oinas, adding that enhancements were necessary to enable the airport to serve its customers, especially during peak times. Also under Finavia’s programme, Ivalo Airport also saw the introduction of a new extension to the terminal earlier this year, while works on the air traffic area of the recently renovated Kittilä Airport started in August. Kittilä Airport especially anticipates traffic growth this winter when Lufthansa
night stays by foreign visitors was a bit above one million,” said Loikkanen, revealing that the upcoming winter also looks very positive for the region. “The number of Russian tourists has decreased because of the weak economic situation. However, the increasing demand from the UK and Middle Europe compensates for the situation,” she added, highlighting that new market areas like China and other Asian countries are developing very well. The fact that guests flying in from Asia are on the rise was also confirmed by Martti Oinas, regional manager, Lapland, Finavia, who said that more and more Asian passengers are coming in to Rovaniemi Airport from Helsinki Airport. “And just recently I flew to Rovaniemi next to a New Zealander, who was here for a conference trip,” he further enthused. 10 OCTOBER 2015
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SHORT BREAK LAPLAND ticated data on our existing and potential clients, so that we can better communicate to each individual what Lapland has to offer to them,” said Loikkanen. “We are going to be collaborating tightly both with the Lappish regions, as well as tour operators, mainly in our main market areas [that are] China and the UK,” she commented, adding that partnerships from outside the field
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KAKSLAUTTANEN IS ONE OF THE BEST PLACES IN THE WORLD TO SEE THE NORTHERN LIGHTS
launches weekly flights between Kittilä and Munich on December 19. INSPIRED BY THE LIGHTS In parallel with the airport infrastructure upgrades, tourism products and services are also being upgraded to enable visitors to get the most out of their Lapland experience. A great example of this is a host of new services created to help guests spot the magnificent Northern Lights, which are a subject of increasing interest for tourists, according to Loikkanen. “Tour operators have developed new services to enable tourists to better spot and enjoy the Northern Lights. For example, one tour operator has set up an Aurora Alarm service, where the guests are woken up whenever the Northern Lights can be seen,” she enthused, stressing that there are also several technical applications for this purpose. “Another example of a new service is Aurora Borealis Cruise [by Lapland Safaris],” Loikkanen further elucidated. The fact that it is not just tour operators that are getting inventive to show off this natural phenomenon is proved by the picturesque Kakslauttanen Arctic Resort, known for its glass igloos. “Kakslauttanen is one of the best places in the world to see the Northern
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Lights, with eight-month long Northern Light season,” assured Sonja Eiramo, marketing, advertising and communications, Kakslauttanen Arctic Resort. Apart from traditional log cabins with private saunas and fireplace, as well as glass igloos from which one can observe the lights and the arctic sky from the bed, the resort will launch a brand new accommodation type in November that blends the best of both: the kelo-glass igloos. Taking this up by another notch, in
2014 Kemi welcomed Olokolo, a capsule-style mobile accommodation alternative that can host one or two people and offers a clear view of the sky. BRIGHT OUTLOOK The future seems bright for Lapland, as the destination solidifies its authentic offering and improves its research and communication approach. “We are investing in technology that allows us to gather more sophis-
of travel business are seen as a good way of bringing new edge to the travel marketing. At the same time, Finnair, that already offers stopovers in Finland, will have more alternatives for such products in the future which will further enhance the tourism to Lapland, according to Vuori. Adding to this the efforts of individual properties to attract more business into the region, Lapland seems confident in its success. 10 OCTOBER 2015
ACCOMMODATION NEWS
Slovakia Boasts Cleanest Accommodation
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survey conducted by booking portal HOTEL DE revealed that Slovakia has the cleanest hotels in Europe. With 8.75 out of 10 points, properties in the Central European country were up to the standard of visitors who left their feedback following their stay. The evaluations of overnight guests placed Bulgaria, which scored 8.7 points, in the second place. The top 10 list was completed by Switzerland, Poland, Austria, Croatia, Germany, Portugal, the Czech Republic and Romania. On the contrary, Denmark ranked lowest with just 7.73 points.
Aloft: Double Entry in Germany
Study of Extra Proceeds on Youth Housing
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tarwood Hotels & Resorts Worldwide announced the debut of its Aloft brand in the German market with the opening of Aloft Munich and Aloft Stuttgart. Owned and developed by the Schörghuber Corporate Group, both hotels offer a vibrant social scene in two of the country’s most dynamic cities. The Munich property features 184 modern guest rooms, 96m2 of meeting space, a courtyard and the brand’s signature WXYZ bar. The Stuttgart hotel boasts 165 spacious, loft-like rooms as well as ample meeting space spread across three venues.
Aloft Stuttgart
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Radisson Blu Brand Expands in Finland
Solo Sokos Hotel Aleksanteri
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olo Sokos Hotel Tammer in Tampere, Finland, and Solo Sokos Hotel Aleksanteri in Helsinki are to be rebranded as Radisson Blu properties in early 2016. Joep Peeters, senior vice president, franchise services, Carlson Rezidor Hotel Group, said, “As one of the world’s largest hotel companies [...], we are well placed to leverage the new business opportunities in Finland and Nordics, and delight our international guests.”
TAY WYSE, the global industry association representing the youth travel accommodation sector, has released its latest report, Beyond the Bed, examining ancillary revenue in its market of expertise. The research found that while bed sales account for an average of 78 percent of total income, operators were also making strides in other areas. Food and beverage sales amounted to nearly a quarter of total earnings for suburban companies, and commission opportunities were producing up to nearly 20 percent of total takings for some operators. On average, establishments were generating EUR200 per bed per year in ancillary sales.
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NEWS ACCOMMODATION Golf Resorts to Boost QHotels Figures
Scotland to Welcome First Radisson Red Property
Radisson Red Hotel Glasgow rendering
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arlson Rezidor Hotel Group has signed Europe’s first new-build Radisson Red-branded hotel, Radisson Red Hotel Glasgow. The lifestyle select property, which will be located adjacent to the Scottish Exhibition and Conference Centre, will feature 176 rooms and will welcome its first guests in 2017. It will offer a restaurant and bar, a gallery, over 100m2 of meeting space and a gym.
Nadler Hotels to Unveil London Addition
Hotels expects improved year-end sales figures and earnings following the purchase of six former De Vere golf resorts in the UK in late 2014. In accounts announced for the year to December 28, 2014, the company upped sales and earnings by 7.4 percent to GBP132.8 million (EUR182.5 million). Income from accommodation, food and beverage, room hire, spa and leisure, all surged and was reflective of a recovery in the UK provincial hotel sector. Figures released by QHotels for the golf sector revealed a 23 percent year-on-year rise in profits, while membership revenues rose 12 percent at the original five resorts on the back of the launch of the QFairway initiative.
Starwood Sells Italian Property
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The Westin Excelsior, Rome facade
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K-based Nadler Hotels has announced the upcoming opening of its latest London property, The Nadler Victoria. The hotel, which is currently under development and is expected to launch in November, is located steps away from Buckingham Palace and will provide privileged access to London’s landmarks and Victoria’s new developments. In keeping with the group’s vision, the new property will edit out the typical hotel restaurant, gym and bar. Instead, the expert concierge team will focus on encouraging guests to benefit from their in-depth local knowledge to experience the neighbourhood’s top dining, leisure and fitness offerings, many of which offer exclusive discounts for Nadler Hotels’ guests.
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tarwood Hotels & Resorts Worldwide has agreed to sell The Westin Excelsior, Rome to Katara Hospitality for EUR222 million. The historic hotel will be renovated in the next five years, with a topto-bottom transformation of all rooms and upgrades to the public areas. It will continue to be operated by the international hotel group under a new longterm management agreement. Simon Turner, president, global development, Starwood Hotels & Resorts Worldwide, commented, “We continue to see strong interest in our remaining owned hotels from a broad array of high-quality investors from around the world as we look for the right sale opportunities and long-term partners to create value for our shareholders.” 10 OCTOBER 2015
AIR NEWS Iberia Express Commences Operations from Manchester
SAS Expands Long-haul Network
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beria Express has launched three-weekly flights between Madrid and Manchester Airport. Until the end of October, the Spanish lowcost carrier will fly between the two cities on Tuesdays, Wednesdays and Saturdays, while during the winter season two frequencies per week will be available on Tuesdays and Saturdays. As Trevor Martin, head of revenue management and network, Iberia Express, noted, the new service further strengthens the airline’s position in the British market.
Miami
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n line with its plans to enhance its long-haul network, Scandinavian Airlines (SAS) unveiled a new direct route from Copenhagen to Miami, with the first flights expected to lift off in autumn 2016 with three weekly departures. The airline will also increase the number of frequencies from Denmark’s capital to Shanghai. “Miami is an exciting addition to our route map. Firstly, Scandinavians will get direct access to a much demanded leisure destination and secondly, the route also paves the way for more American tourists choosing Denmark as their destination,” noted Peter Krogsgaard, chief commercial officer, Copenhagen Airports.
July Proved Successful for S7 Airlines
Austrian Airlines Lands in Manchester
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ustrian Airlines introduced daily services between Vienna and Manchester. Operated by a Fokker 100 aircraft, the route is set to attract not only pointto-point traffic, but also significant volumes of transit passengers who can take advantage of a plethora of connections. In addition to the existing 28 weekly flights to London, the new frequencies between the Austrian capital and the UK city further strengthen the airline’s presence on the British market where the company already flies to 35 times per week.
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10 OCTOBER 2015
7 Airlines carried over one million passengers in July, signalling a 7.2 percent increase over the corresponding month in 2014. The main growth was indicated on domestic routes with 822,852 travellers taking flights within Russia, an 11.5 percent rise from July 2014. The carrier has also installed a device for printing out mobile boarding passes at Simferopol Airport for commuters who check in online via the airline’s website or smartphone application.
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NEWS AIR
airBaltic and Tez Tour Team Up for Winter Routes
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elighting winter holiday-makers from across Latvia, airBaltic partnered with Tez Tour to launch flights between Riga and Verona, starting from December 26. The new route joins the one linking Riga and Salzburg, announced earlier. Christophe Viatte, chief commercial officer, airBaltic, commented, “Our customer was our focus, when Tez Tour and airBaltic teamed up for this winter season. We are delighted to offer Verona, Italy, and Salzburg, Austria, in cooperation with Tez Tour for our winter travellers.” Konstantins Palgovs, general manager, Baltics, Tez Tour, added, “The new route will offer excellent opportunities to visit historic Verona in Northern Italy, enjoying a winter holiday in the Alps.”
Qatar Airways Steps Up European Expansion
Czech Airlines Announces Liverpool Return
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atar Airways is to significantly increase its presence in the European skies by introducing extra frequencies on a number of routes. Effective from December 1, the airline will operate three additional services between Doha and Stockholm. A doubledaily service will be available every day except Wednesdays on a Boeing 787 Dreamliner. From December 2, passengers will benefit from double-daily operations to Copenhagen, meaning a 30 percent capacity increase, while from December 4, Brussels will be connected to the Qatari capital eight times a week.
Prague
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Stockholm
zech Airlines will resume operations to Liverpool John Lennon Airport (LJLA) in 2016 with twice-weekly summer scheduled services to Prague, following this year’s successful debut at the hub with flights running from July to late October. In 2016, the Liverpool – Prague return route will be operated from March 28 to October 28. Flights will be offered on Mondays and Fridays.
10 OCTOBER 2015
RENDEZVOUS TRAVEL TRADE EUROPE: As a Mandarin Oriental property, how does Hotel Ritz, Madrid manage to combine Asian hospitality with the European spirit? CHRISTOPH MARES: Mandarin Oriental is renowned for bringing its legendary service which is naturally steeped in the values of the Orient, to each and every destination in which we operate. It is this, together with the historic European charm of Mandarin Oriental, Madrid which makes this hotel unique in the market.
Q & A with
Christoph Mares EXECUTIVE VICE PRESIDENT, OPERATIONS DIRECTOR, EUROPE, MIDDLE EAST, AFRICA AND INDIA, MANDARIN ORIENTAL HOTEL GROUP
TRAVEL TRADE EUROPE: What achievements over the past months is the management particularly proud of, and what are the property’s main highlights that you count upon? CHRISTOPH MARES: The group’s biggest achievement in this market was the joint venture to acquire Mandarin Oriental, Madrid. The hotel has launched a variety of programmes for guests to experience both the hotel and the city. TRAVEL TRADE EUROPE: Which are the priorities for the remainder of the year? Do you have any upcoming plans for upgrades or developments at the property? CHRISTOPH MARES: It is currently business as usual at Hotel Ritz, Madrid and we continue to provide the exceptional levels of service for which the property is well known. The hotel will undergo a comprehensive renovation in 2017. Over the coming months, the group will plan and prepare the full details of the scope of the renovation project, which will be announced once plans are confirmed.
Hotel Ritz, Madrid
TRAVEL TRADE EUROPE: Hotel Ritz, Madrid is a belle époque palace built in 1910. What type of clientele does it attract? CHRISTOPH MARES: Mandarin Oriental operates at the very top end of the luxury hospitality market, and our guests are those who appreciate the very best. Mandarin Oriental, Madrid’s rich history and the fact that is a landmark hotel in the city are all good reasons our guests choose to stay with us.
FOLLOWING HOTEL RITZ, MADRID’S JOINT ACQUISITION BY MANDARIN ORIENTAL HOTEL GROUP, THE PROPERTY WILL SEE A WIDE RENOVATION, AS CHRISTOPH MARES, EXECUTIVE VICE PRESIDENT, OPERATIONS DIRECTOR, EUROPE, MIDDLE EAST, AFRICA AND INDIA, MANDARIN ORIENTAL HOTEL GROUP, REVEALS. Hotel Ritz, Madrid
Hotel Ritz, Madrid
10 OCTOBER 2015
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NEWS AIR Brussels Airlines Supports Liberia and Sierra Leone After Ebola
Jet2 Connects Cyprus to Edinburgh
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ollowing the declaration of Liberia as Ebola-free, Brussels Airlines increased flights between the Belgian capital and Monrovia from two to four per week. Frequencies have also been boosted to Freetown, the capital of Sierra Leone, as the number of Ebola cases in the country keeps dropping. “We have always continued our flights to these West African countries during the Ebola crisis and with the increase of our flight offer, we want to actively contribute to the very necessary economic and social revival of the region”, said Bernard Gustin, CEO, Brussels Airlines.
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et2.com and Jet2holidays are to launch their biggestever flights and holidays programme for summer 2016, which will include links between Edinburgh and Paphos, as well as Larnaca. The leisure operator will offer 12 new destinations in total from the Scottish airport, which will also include Antalya, Crete, Dalaman, Gran Canaria, Lanzarote, Rhodes, Tenerife, Kefalonia, Vienna and Zante. In addition, the airline will enhance capacity from East Midlands, Leeds Bradford and Manchester with larger aircraft, offering more passengers the chance to take advantage of its routes.
Liverpool John Lennon Airport
Vueling Adds Liverpool to Network
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yanair is to further expand its presence in Cyprus with the launch of a new route between Larnaca and Brussels. Starting January 2016, the low-cost carrier will operate two weekly services between the coastal city and the Belgian capital on Mondays and Fridays, further contributing to the delivery of over 625,000 annual passengers to the island. The Irish airline also revealed its Paphos schedule for summer 2016 with nine routes in total, including daily frequencies to Athens and twice daily operations to Thessaloniki. All in all, Ryanair will offer 44 weekly flights to and from Cyprus.
Tinker Staff
s of March 2016, Spanish low-cost carrier, Vueling will fly three times per week from Liverpool John Lennon Airport (LJLA) to its Barcelona base. Vueling is the fifth new airline to announce services from Liverpool over the past 12 months, bringing the total number of carriers operating at LJLA to nine. Departures are scheduled for Sundays, Wednesdays and Fridays, and are timed so as to cater to both business and leisure travellers.
Ryanair Reiterates Commitment to Cyprus
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Hahn Air Systems Teams Up with Tinker
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ahn Air Systems, the consolidation service connecting airlines and ground carriers to global distribution systems (GDS) worldwide, has welcomed Tinker to its international speed-alliance network. The Dutch airport shuttle provider that operates in the Netherlands, Belgium and Germany is the first-of-its-kind partner of Hahn Air Systems. It now offers a car shuttle connection between Brussels and Amsterdam in all major GDSs via the speed-alliance code 5W. From this month, roundtrip connections to Antwerp, Hague, Rotterdam and Düsseldorf will also be served from Amsterdam. The deal enables 95,000 travel agencies in 190 markets to issue tickets for Tinker’s services via the standard GDS ticketing process.
10 OCTOBER 2015
AGENTS NEWS Kuoni Scoops Prestigious WTA Accolade
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uoni Destination Management was named Europe’s leading destination management company at the recently held World Travel Awards (WTA) in Sardinia. “We are very grateful that the creative solutions and dedicated local teams of Kuoni Destination Management and our German sister company, Conference & Touring, continue to be appreciated and
recognised by our travel and tourism partners,” said Steve Barker, senior vice president, MICE sales, Europe, Kuoni Destination Management. “Our success would not have been possible without the loyalty of customers who return to us again and again and rely on us to provide them with the right solutions for their business,” he added.
TripAdvisor Instant Booking Now Available
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ripAdvisor has completed the launch of instant booking for hotels across all US and UK platforms. Gradually rolled out in the US since its release in June 2014, the tool is now available on desktop and mobile devices, and will also be dispatched to other international markets in due course. The initiative allows purchasers to not only compare prices, but also book through hotel and online travel agency partners without leaving the original site. Available hotels have a prominent button, allowing customers to complete their reservation on the travel site.
10 OCTOBER 2015
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NEWS AGENTS Cox & Kings Reveals Summer Itineraries
Bogota, Colombia
Colombia Hosts its First GBTA Symposium
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olidays and education travel group, Cox & Kings has launched a range of European tour options for summer 2016. Travellers can choose from a wide array of trips and explore some of the continent’s most popular destinations or opt for lesser known locations. While some itineraries, such as the Marvels of Europe, cover seven days, the Passionate Europe package will allow holiday-makers to wander the continent from the UK, through the Netherlands, Belgium, France, Switzerland, Liechtenstein, Austria and Italy to Spain over a period as long as 20 days.
British coach and group tour operators at The Gobbins Coastal Path
British Tour Operators Visit The Gobbins
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he Global Business Travel Association (GBTA) Colombia hosted its first GBTA Business Travel Symposium at Hotel Wyndham Bogotá Art, gathering over 90 professionals from Colombia and Peru. Attendees took part in education sessions and an expanded trade show, building their knowledge and gaining insight into trends in corporate travel and meetings management and negotiation. The seminar featured networking sessions with a focus on an inside view of topics such as 21st century technology and its impact on corporate travel, creativity, technology and sustainability for successful events, effective corporate contracts and agreements, and more.
China to Benefit from Amadeus Venture
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ourism Ireland invited 13 leading British coach and group tour operators to Northern Ireland to enjoy first-hand the country’s attractions and take part in two networking events with local partners. The itinerary has taken them to The Gobbins Coastal Path at Islandmagee, before embarking on a Game of Thrones tour and later travelling to Londonderry. The British experts then participated in informal meetings with local businesses in Belfast and in Derry. According to Vanessa Markey, head, Great Britain, Tourism Ireland, the main goal was to convince the British colleagues to include Northern Ireland in their offerings for 2016.
hina’s burgeoning travel sector takes another global leap as Amadeus signed a deal with Shijie99, a travel e-commerce aggregator, to power its international growth. The multiyear agreement will include the provision of extensive air content via the technology provider’s advanced Master Pricer search tools for points of sale outside of mainland China. Prepaid and postpaid hotel and car rental, as well as rail content will be available to customers in all markets. Catering to inbound tourism and Chinese travellers in overseas markets, the partnership will enable Shijie99 to expand and diversify its product portfolio.
10 OCTOBER 2015
TRAVEL CHANNELS
Air Serbia Generates Nearly 30,000 Jobs
Australian Trade Gets New Youth Travel Event
This year, Air Serbia will contribute USD211 million (EUR186.6 million) to the Serbian economy while supporting 8,700 jobs, according to a study by Oxford Economics.
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he airline’s direct expenditure through its day-to-day operations will amount to USD190 million (EUR168 million). It is set to transport around 2.5 million passengers, including international visitors, to the country who are expected to spend close to USD500 million (EUR442 million), supporting a further 22,400 jobs. Dane Kondić, CEO, Air Serbia, enthused, “The report demonstrates how Air Serbia’s strong performance […] creates positive effects not only within our business, but also externally to companies and individuals across the country.”
Carnival Donates EUR4.5 Million to US Hospital
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ustralia’s youth travel service providers welcomed the creation of WYSE Exchange Australia, poised to connect them with international buyers when it unfolds in Sydney between April 6 – 8, 2016. Co-hosted by World Youth and Education Travel Confederation (WYSETC) and Destination New South Wales (Destination NS), the show will gather 30 buyers and 60 Australian suppliers of backpacker, youth, adventure and education products and services. Attendees will take part in scheduled meetings, an educational conference, buyer familiarisation and networking events.
European Organisations Get into the Move
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arnival Cruise Lines has reached its USD5 million (EUR4.5 million) fundraising goal for St. Jude Children’s Research Hospital two years ahead of schedule. The company has already announced an additional USD10 million (EUR9 million) goal by 2020, while it will also continue in its role as the Memphis-based hospital’s official celebration partner. Since the start of the partnership in 2010, the cruise line has donated USD8 million (EUR7.2 million) in total to help young patients. The majority of funding for St. Jude Children’s Research Hospital comes from individual contributions and families never receive a bill for treatment, travel, housing or food. Students with their bus tickets
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ompanies, schools, universities, non-profit and other organisations can now share their actions that promote the idea of sustainable urban mobility through a new promotional tool on the annual Mobility Week’s website. To complete registration, organisations need to create a profile and then describe their MOBILITYACTION, including location, dates and links for additional details. All information will be then published online and pinpointed on an interactive map.
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WHO’S MOVED
JEAN PIERRE MIFSUD
DAVID JENKINS
Jean Pierre Mifsud is the new general manager of Corinthia Hotel Budapest. He relocates to the Hungarian capital from Malta, where he held the same position at Marina Hotel. Mifsud, who has over two decades of experience, started his career at Corinthia St George’s Bay in the mid-1990s, moving across the group’s properties in Malta and Lisbon. In 2007, he briefly ventured into the restaurant sector and operated a family-owned business before returning to Corinthia Hotels as director of operations at Corinthia Palace Hotel & Spa in 2010, followed by a move back to Corinthia St George’s Bay, as hotel manager. Mifsud was then appointed hotel manager at Marina Hotel, where he soon became general manager.
David Jenkins has joined The Rezidor Hotel Group as vice president of business development for Russia and the CIS region. Jenkins takes on his new role after working as executive vice president for the same area at Jones Lang LaSalle Hotels & Hospitality Group. Based on the group’s support office in Moscow, he will be responsible for designing and executing the company’s growth strategy. Jenkins started his international career in hotel operations in London and Moscow and worked for Horwarth HTL, DTZ and Cushman & Wakefield.
Jenkins will focus on the company’s growth strategy
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JOHN ANGUS
John Angus has been promoted to regional general manager for Warwickshire and Gloucestershire at QHotels. In his capacity, he will oversee the corporate and leisure operations at four of the group’s 27 properties and he will also serve as general manager at Chesford Grange. After almost two years with QHotels, following previous roles in the industry, Angus’ appointment comes after successfully managing the company’s Forest Pines Hotel & Golf Resort in Lincolnshire.
Angus will oversee the operations of four hotels
IRIS JEGLITZAMOSHAGE
Iris Jeglitza-Moshage has been appointed senior vice president at Messe Frankfurt. In her new position, she will be adding the responsibilities of chief of communications to her function as a member of the extended board of management of Messe Frankfurt Exhibition. In her function as senior vice president at Messe Frankfurt Exhibition, Jeglitza-Moshage has been responsible for the ISH, Light+Building, IFFA and Texcare trade fair brands since 2010. At the same time, she is also in charge of the safety, security and environment areas of expertise at Messe Frankfurt. In her additional function as chief of communications, she reports to Wolfgang Marzin, CEO, Messe Frankfurt.
10 OCTOBER 2015
PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
easyJet announced a strategic partnership with Cranfield University
Premier Hotels and Resorts’ team took part in the Run with an open heart charity event in Kiev
Jet2.com cabin crew were joined by a little helper on a flight from Manchester to Budapest
10 OCTOBER 2015
Air Transat, Canada’s leisure airline, is introducing a new service from Glasgow to Montréal
Manchester Airport, Austrian Tourist Board and Austrian Airlines celebrated the carrier's launch of flights to the UK city
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NEWS & EVENTS Saxon Switzerland National Park Turns 25
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axon Switzerland National Park celebrated its 25th anniversary with a range of events that took place between September 5 – 12, showcasing both its history and natural beauty. Visitors enjoyed a nature market and shop for local produce and handicrafts, took part in a guided walk through the forest and saw the walls of Königstein Fortress as well as the Bastei rocks overlooking the river Elbe. The park extends from south of Dresden, in the east of Germany, to the border with the Czech Republic.
Berlin Showcases Capacity for Association Meetings
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erlin recently hosted the first-ever BestCities Client Workshop, gathering more than 50 representatives of international associations, worldwide convention destinations and the German capital’s scientific and research community. The aim of the event was to promote the city for association meetings and conferences and connect potential clients with Berlin’s science and research sectors and members of BestCities Global Alliance. Heike Mahmoud, conventions director, Berlin Convention Office, revealed, “Associations from medicine and science have been our most important client group for years. Every fifth event held in Berlin is organised by a professional association."
Estonian Food Month Delights Foodies
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eptember saw the celebration of the first-ever Estonian Food Month, with programmes taking place across the country as well as in Berlin, Helsinki and Paris. Food festivals and fairs were held in Estonian cities and towns, and the festive spirit was also embraced by many local restaurants with several top chefs preparing special dishes during the month. The events were diverse and many, and included Piusa Mushroom Exhibition, Karksi-Nuia Honey Festival, Bread Day and Autumn Fair at the Estonian Open Air Museum, Koigi Jam Fair and Food Cartoons for toddlers at the Artis Cinema in Tallinn, among others.
Scottish Golf Events Gather Over 600,000 Spectators
M Sam Torrance, vice captain of the European team at the latest Ryder Cup (left) and Mike Cantlay
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ore than 622,000 onlookers attended golf championships in Scotland over the past 12 months, while millions of fans watched them around the globe. The 2014 edition of Ryder Cup alone attracted more than 63,000 visitors to Scotland and supported spend in excess of GBP106 million (EUR145 million). Mike Cantlay, chairman, VisitScotland, enthused, “We take great pride in Scotland’s reputation as the home of golf and we are delighted that so many spectators agree with that fact. The 2014 Ryder Cup showed what Scotland can do on the world stage and we were honoured to throw open our doors to so many spectators from countries around the globe.”
EVENTS 2ND EURO-ASIAN MOUNTAIN RESORTS CONFERENCE Ulsan, South Korea October 14 – 16 www. unwto.org Under the title Paving the Way towards a Bright Future for Mountain Destinations, experts at the event will discuss current and future challenges and illustrate success stories.
TRAVELEXPO Lucerne, Switzerland October 23 – 25 www.travelexpo.ch With Cyprus as a featured holiday destination, this autumn exhibition aims to provide travel agents and tour operators with ideas on non-conventional winter vacation escapes.
RUSSIA & CIS HOTEL INVESTMENT CONFERENCE Moscow, Russia October 27 – 28 www.russia-cisconference.com A meeting for the region’s hotel and tourism investment community, which will analyse the impact of the unstable economic and political situation on the sector.
WORLD TRAVEL MARKET London, UK November 02 – 05 www.wtmlondon.com Now in its 36th year, the event generates more than EUR3.38 billion of travel industry contracts.
TTR Bucharest, Romania November 12 – 15 www.romexpo.ro Held twice a year, the show hosts national tourism organisations, travel agencies, tour operators, airlines, insurance companies, hotels, cultural institutions, museums and congress organisers.
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