Travel Trade Europe, 25 December 2015, Issue 28 by Travel Trade Publications

25 DECEMBER 2015

ISSUE 28

Travel Trade Luxury is a worldwide luxury travel trade publication. Travel Trade Luxury is brought out monthly. It is published both in digital and printed format. Its digital readership is based on the 150,000 readers which the Travel Trade Publications platform enjoys. Readers include agents specialising in individual luxury travel, group luxury travel, travel counsellors and advisors, luxury travel DMCs and all other luxury products and services. Travel Trade Luxury is also distributed to the major travel trade exhibitions and specialised luxury shows and events. Travel Trade Luxury contains informative current news on luxury destinations and products. It also includes specialised luxury destination reports with in-depth analyses of issues related to the luxury segment.

25 DECEMBER 2015

ISSUE 28

ACCORHOTELS ACQUIRES THREE ICONIC BRANDS WITH MANY CHANGES HAVING TAKEN PLACE IN RECENT YEARS, THESSALONIKI IS POISED TO TRANSFORM ITS IMAGE AND REEMERGE ON THE TOURIST MAP.

15 AIR SERBIA TO START NEW YORK SERVICE

16 IN THIS ISSUE MARKET UPDATE

CRUISING

SHORT BREAK: THESSALONIKI

AIRPORTS

ACCOMMODATION

AIR

TRAVEL TALK

TRAVEL CHANNELS

WHO’S MOVED

PHOTO ALBUM

NEWS & EVENTS

SHORT BREAK: Thessaloniki

MARKET UPDATE TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel

Strong Demand for Air France-KLM Seven million passengers flew with Air France-KLM in October, up 1.5 percent year-on-year, while the company’s subsidiary, Transavia carried some 1.1 million travellers, an increase of 11.9 percent.

ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba CONTRIBUTOR Ana Mladenovic

PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu

ll in all, the group’s passenger traffic rose 2.8 percent and available seat kilometres climbed 1.5 percent, leading to a load factor of 86.5 percent. For the current winter season, Air France-KLM boosted total capacity by 1.5 percent with the growth being driven by long-haul passenger network operations, especially to North America and the Caribbean, and Transavia’s activity. Capacity to some other destinations, including Brazil, Japan and East Africa was, on the other hand, reduced.

DESIGN & LAYOUT Elena Stylianou

WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis

DIRECTORS Andreas Constantinides Mary Kammitsi

HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670

WEBSITE www.traveltradeeurope.travel

EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

EXCHANGE RATES

Accurate as of

24/12/2015 COUNTRY

CURRENCY

1EUR=

US (USD)

Dollar

1.09

UK (GBP)

Pound

0.73

Switzerland (CHF)

Franc

1.08

Japan (JPY)

Yen

131.83

Brussels Airlines: Double-digit Growth in October Brussels Airlines transported 706,227 passenger in October, a 13 percent increase over the same month in 2014.

lights to Africa and the US saw the most impressive improvement in demand, up 27.9 percent and 20.3 percent, respectively, while on European routes figures soared 11.3 percent. As a result, load factor stood at 76 percent, marking a year-on-year growth of 3.7 percent, while available seat kilometres and revenue passenger kilometres jumped 10.5 percent and 16.2 percent, respectively.

Norwegian: Improved Q3 Results Norwegian Cruise Line Holdings’ adjusted earnings per share rose 22 percent to USD1.35 (EUR1.24) in the third quarter (Q3) of the year on an adjusted net income of USD311.1 million (EUR286.38 million).

he cruise line also witnessed an increase in adjusted net yield on a combined company basis of 2.2 percent, or 4.7 percent on a constant currency basis, reflecting improved pricing in the period under study driven by strong demand for Caribbean, Bermuda and Alaska itineraries. Moreover, adjusted earning before interest, taxes, depreciation and amortisation surged 37 percentage points to USD447.8 million (EUR412.26 million), and overall adjusted net revenue stood at USD978.2 million (EUR900.54 million). 25 DECEMBER 2015

CRUISING NEWS

Fred. Olsen’s Boudicca Re-set Sail

n preparation for the 2016/2017 cruise season, Fred. Olsen Cruise Lines’ 880-guest Boudicca entered dry dock at Lloyd Werft shipyard in Bremerhaven, Germany in November. The vessel underwent various engineering works, general refurbishment and interior and exterior painting. Furthermore, the ship also saw 28 cabins on Lido Deck 7 fitted with terrace balconies extending 1.2m from its bulkhead, providing guests with an increased choice of balcony cabins with access to the outside. Following its facelift, Boudicca commenced its new term from the Port of Tilbury on November 30.

Oceania Introduces Sales Educational Scheme

n a bid to assist travel agents in acquiring information, insights and tools to book clients on Oceania Cruises, the company has launched its complimentary online Oceania Cruises Sales Specialist Academy. The portal provides multiple tutorials designed to educate industry professionals on the company’s features and amenities. The first exclusive course, Oceania Cruises Sales Specialist, is a professionally-narrated web-based training programme which offers an overview of the key hallmarks found on an Oceania Cruises vacation. Upon completing the selfguided course, agents will be recognised as certified specialists, earning an additional USD200 (EUR184) bonus commission on their next booking made within a 12-month period and three USD100 (EUR92) shipboard credit certificates that they may gift to customers.

Seabourn Brings Guests Closer to Antarctica

eabourn Cruise Line is introducing its new kayaking excursions, Ventures by Seabourn, bringing travellers closer to the natural wonders of Antarctica as they get the opportunity to explore the scenery and wildlife directly from the ship’s fold-out water sports marina. In addition to Antarctica, the offering of optional kayak excursions will also be available at South Georgia Island and Port Stanley. John Delaney, senior vice president, marketing and sales, Seabourn Cruise Line, commented, “With our knowledgeable world-class expedition team leading the kayak adventures, it is an off-ship excursion that guests will not want to miss and will never forget.”

Boudicca

25 DECEMBER 2015

NEWS European Hotel Sector Remains Resilient

Britain Beats Own Visitor Numbers

Milan

otels across the continent reported positive improvements in their key performance indicators for October. Based on data compiled by STR Global, occupancy rose 2.5 percent to 76.1 percent and average daily rate (ADR) increased 6.5 percent to EUR117.78, leading to a 9.2 percent hike in RevPAR to EUR89.58. Germany and Poland both reported growth in each of the three metrics, and Malta and Spain were able to achieve double-digit rises in ADR and RevPAR. In fact, Spain’s absolute occupancy for the month was its highest since 2000. Milan delivered the biggest increases in Europe with occupancy skyrocketing 26.3 percent to 90.8 percent and ADR surging 38.9 percent to EUR184.95 boosting RevPAR by 75.4 percent to EUR167.92.

ETOA: Lower Arrivals Growth Poses Challenge

Leeds

Tom Jenkins

nternational visits to Britain for the first nine months of the year broke all previous records. According to figures released by the Office for National Statistics, arrivals to the country reached 27.1 million between January and September, indicating a three percent year-onyear increase. Spending by foreign travellers in September alone soared to GBP2.2 billion (EUR3.12 billion), equivalent to 2014’s amount for the corresponding month. Overall, spending by visitors for the first nine months of the year reached GBP16.5 billion (EUR23.42 billion). China in particular gave the UK a big boost, registering a 28 percent surge in tourist numbers for the first half of the year over the same term in 2014.

ong-haul travel to Europe will continue to rise according to the latest analysis from ForwardKeys, which revealed that international long-haul arrivals between January and September surged 5.1 percent year-on-year and issued bookings were up 4.8 percent for the rest of the year. Sebastien Cron, global sales director, ForwardKeys, commented, “It is good to see […] that long-haul travel to Europe has been growing well recently, pushed up by a strong summer season.” However, Tom Jenkins, CEO, European Tourism Association (ETOA), warned that travel and tourism in other parts of the world is increasing faster than in Europe at an average growth rate of 5.7 percent since 2007, while Europe lags behind with a surge of 3.6 percent.

25 DECEMBER 2015

NEWS ITE Group Increases Stake in Indian ABEC

World Travel Monitor: Europeans to Opt for Safe Destinations

ondon-based exhibition and conference organiser, ITE Group acquired 31.7 percent of shares in Indian exhibition organiser ABEC, bringing its ownership in the Mumbai-based company to 60 percent. ABEC runs a portfolio of more than 20 events focussed on sectors such as buildings and interiors industry, fashion and oil and gas. Russell Taylor, CEO, ITE Group, enthused, “This move represents further progress in achieving the group’s ambitions to expand its operations in markets and geographies with further potential for growth as well as continuing to diversify the geopolitical risk in our portfolio.”

kno u o y d i D

uropeans will keep travelling abroad in 2016 but are likely to favour locations that they deem safer, as it was concluded at the recent World Travel Monitor Forum in Pisa. Martin Buck, senior vice president, Messe Berlin, confirmed, “Many destinations have faced problems this year, keeping travellers away, sometime in droves. European tourists are choosing safer destinations, and in some cases they are even shifting from international trips to holidays within their country.” In the first eight months of the year, the number of outbound trips made by Europeans increased by about 4.5 percent compared to 2014 when roughly 444 million journeys were taken. In 2016, European outbound travel is expected to show a 2.8 percent growth.

Heli-skiing Finds New Hub in Georgia

ocated in the heart of the Caucasus Mountains, Design Hotels member Rooms Hotel Kazbegi created a bespoke package together with Gudauri-Heliskiing, offering skiers and boarders the ultimate adrenaline rush. Gudauri-Heliskiing invites guests to join exclusive tours led by their team of experienced Austrian pilots and mountain guides, boasting sublime ski conditions with abundant powder, jaw-dropping views and wide open slopes entirely above tree line. The 156-unit Rooms Hotel Kazbegi features guest areas which reflect Georgia’s warmth and hospitality, a restaurant serving traditional local fare, a bar with its own fireplace, a sun terrace, a lobby lounge, library, casino and indoor swimming pool.

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ity inor A m of 28.3 e stak ent was in perc d back ire acqu 2012?

Pisa

Scotland Lures Middle Eastern Investors

esearch undertaken by Scottish Development International in association with MSCI showed that Scotland continues to perform well within European league tables. Over the last five years, total returns for investors in Scottish leased properties have grown 9.5 percent annually. In accordance, Middle Eastern businesses have started to invest in the country’s increasingly attractive market. Tom Marchbanks, regional manager, Middle East, Scottish Development International, commented, “Scotland has established itself as a primary destination for high-end tourists from the Arab world [...]. Some of the world’s best global hospitality brands are based in this region and we are seeing more of them looking at the investment opportunities that Scotland has to offer.”

Glasgow

25 DECEMBER 2015

NEWS KHC Invests USD52 Million in Euro Disney

Riga Central Market Turns 85

ne of the largest classic style markets in Europe, Riga Central Market has celebrated its 85th anniversary. Since the current facility’s opening in 1930, it has established itself as one of the most progressive markets on the continent and a real tourist-magnet in the Latvian capital. The buildings now house various culinary pavilions and in recent years, exhibitions, theatrical and musical performances and concerts were also staged. According to a poll, 90 percent of Riga residents shop at the market at least once a year and it is also a huge hit among international visitors.

Riga Central Market

Prince Alwaleed’s grandchildren at Euro Disney

ingdom Holding Company (KHC), owner of 10 percent of Euro Disney, injected over USD52 million (EUR48 million) into the project as part of the French company’s financial reconstructing, recapitalisation and a new action plan, which commenced in April. Earlier in October, the Saudi company, represented by H.R.H. Prince Alwaleed Bin Talal Bin Abdulaziz Alsaud, chairman, KHC, had announced that French Sovereign Fund and leading French companies would acquire USD150 million (EUR138 million) of KHC shares. KHC has significant investments in France. It owns Four Seasons Hotel George V and manages Le Royal Monceau, Raffles Paris; Grand Hotel du Cap Ferrat in South France; and seven hotels in Euro Disney. It is also present through Citigroup, while Alwaleed Philanthropies donated USD20 million (EUR18 million) in 2005 to establish the centre of Islamic Art at Musée du Louvre.

KUNSTEN Museum of Modern Art Aalborg

Aalborg to Boast Refreshed Attraction

25 DECEMBER 2015

enmark’s KUNSTEN Museum of Modern Art Aalborg will reopen in 2016 following a DKK130 million (EUR17.4 million) refurbishment programme which will display Aalvar Aalto’s iconic modernist masterpiece restored with the addition of a new innovative exhibition space. As part of the revitalisation, the outdoor KUNSTEN sculpture park has also been more effectively integrated into the overall flow of the museum to offer a more cohesive indoor and outdoor experience. Aalto initially designed the building in collaboration with Danish architect Jean-Jacques Baruël in 1957. The museum first launched 1972 and has since housed an important collection of international modern art.

NEWS Belgium to Boast New Museum

Thomas Cook Promotes Singapore

ollowing the success of phase one, Thomas Cook Group and Singapore Tourism Board continue their partnership for a second time with the Get into Singapore initiative. The second part of the endeavour launched with an event at Thomas Cook’s Bluewater store to create awareness of Singapore as a destination, increase footfall to the store and boost visitation as well as length of stay to the Asian country. Susanne Jenkins, manager, Bluewater Store, said, “It was a really fantastic event and a lot of our customers were really excited about the virtual reality experience. We had excellent engagement with our audience and the weekend resulted in some bookings and hot leads for Singapore.”

Singapore

Brussels

russels is to welcome a new attraction, as the Millennium Iconoclast Museum of Art Brussels (MIMA) will open its doors in March 2016. The new facility is hailed as a cuttingedge museum that will take the public through a history of culture 2.0., a kind that dawned with the Internet age and has broken away from the traditional codes of contemporary art to explore new universes and nurture another relationship with the public. MIMA will showcase art that breaks down barriers and aims to serve as a stage for artists who reflect a new way of thinking, as their work transcends the world of contemporary art.

Moscow – Tallinn Train Service Shortens

Pacific World Opens Outpost in Germany

Tallinn train station

ussian Railways announced that as of December 13 the rail journey from Moscow to Tallinn has shortened by more than 1.5 hours. The route linking Moscow to St. Petersburg and then onwards to the capital city of Estonia operates every day and the overall duration of the journey is approximately 16.5 hours.

ntegrated global destination management company and event management organisation, Pacific World partnered with Germany- and London-based albamy to create Pacific World Germany. “[International Congress and Convention Association] has continually ranked Germany as the second largest meetings and events destination in the world and as one of the leading European conference locations for international associations. This partnership reinforces our global solution for our clients meetings, events and conferences,” said Selina Chavry, global managing director, Pacific World. The company will serve clients across Germany and Austria.

25 DECEMBER 2015

TOURISM BOARDS NEWS Slovenia Lures MoreHeld Foreign Tourists UNWTO Workshop in Lithuania

Cologne Accessible to MICE Visitors

A T Lithuania

he World Tourism Organization (UNWTO) in partnership with Lithuania’s Ministry of Economy and Themis Foundation, organised a special programme for industry professionals in Birstonas. Current and future global tourism trends came under the spotlight, allowing participants to expand their knowledge, exchange ideas and learn about effective tactics and action plans. The event featured both presentations as well as workshop activities equipping industry stakeholders with the know-how in market analysis and techniques, experimental marketing and market planning for the country.

ccording to a survey by Cologne Convention Bureau, the German city’s meeting venues, conference hotels and event locations excel in regards to accessible services and facilities without feeling the effect of recent demographic changes. The regular survey helps recognise market trends and draws up recommendations for action for the MICE industry, while the particular thematic focus was chosen in response to The Cologne Science Forum’s topic for the year, which is age and diversity in Cologne. According to the survey, almost 70 percent of participating providers have a reference to accessibility in their corporate philosophy, with more than 90 percent claiming to be partially or even fully accessible for visitors with impairments.

The Canadian agents

More Reasons for Canadian Travellers to Visit Ireland

fter the invitation of Tourism Ireland and Air Canada rouge, 12 Canadian travel agents explored Northern Ireland and the Causeway Coastal Route. The aim of the visit was to educate and inspire industry professionals while at the same time equip them with the necessary knowledge to more effectively sell holidays to Northern Ireland. Dana Welch, manager, Canada, Tourism Ireland, commented that there has never been a better time to visit the destination, explaining that, “Canadian holidaymakers traditionally travelled to Ireland between May and September, mainly because of the seasonal nature of direct flights. Now, we have year-round, direct flights from Canada, helping to grow visitor numbers during the shoulder season.”

25 DECEMBER 2015

SHORT BREAK THESSALONIKI

BEYOND CONVENTIONAL BORDERS WITH MANY CHANGES HAVING TAKEN PLACE IN RECENT YEARS, THESSALONIKI IS POISED TO TRANSFORM ITS IMAGE AND REEMERGE ON THE TOURIST MAP.

 Maria Kazeli

writes

hessaloniki’s tourism potential remained largely unexploited up until very recently when a new board took over, and was tasked with researching and examining the needs of the destination in order to build a strong promotional plan. According to Voula Patoulidou, president, Thessaloniki Tourism Organization (TTO), specific actions included reopening the tourist information office at Thessaloniki Airport, facilitating visa procedures, arranging international conferences and promoting collabora-

tion among public and private tourism stakeholders. “The cooperation and coordination with all citizens, organisations, public and private sector boards and committees is the target and the solution for building a strong strategy and network to support the destination’s potential and needs,” Patoulidou stressed, adding that regardless of the adverse conditions in the country and beyond, new potentials are coming up if the sector is ready to see and take advantage of these. “Despite the difficult economic situation and the serious problems faced by the industry, intensive, persistent and systematic work of all stakeholders, entrepreneurs and workers in the Greek tourism

is bearing fruit, achieving great results,” confirmed Efi Koudeli, general manager, Thessaloniki Convention Bureau. In its first year of operation, the authority managed to place the Greek destination in 108th place on the In-

THESSALONIKI IN BRIEF Country: Greece Currency: Euro (EUR) Language: Greek

ternational Congress and Convention Association’s list for 2014 – up from the 209th position. Moreover, according to Koudeli, the bureau has also succeeded in establishing a strong network at local, national and international levels, further developing the membership programme and building brand awareness in the MICE industry, as well as among local authorities. UNDER THE SAME UMBRELLA

Population: 1.1 million Calling Code: +30 Time Zone: GMT +2:00

Creating a solid brand for Thessaloniki is also part of TTO’s priorities for 2016 with strong focus being placed on the city’s main traits. As Patoulidou com25 DECEMBER 2015

THESSALONIKI SHORT BREAK mented, it is a safe, easy, relaxed and value-for-money destination with great gastronomy and a multicultural history, in addition to a plethora of diverse activities that can satisfy visitors from all walks of life. Koudeli reiterated that the Greek destination offers a unique product and characteristics such as safety, a small scale and compact size, and yet another intangible attribute; Thessaloniki’s relaxed athmosphere that puts anyone at ease. “Although as a multicoloured and buzzing city it feels both European and oriental, it has an age-long tradition of security and hospitality. All of the above are extremely important for event organisers,” she supported. Evdokia Tsatsouri, marketing manager, Thessaloniki Hotels Association, recapitulated that the location is the place to be because its image is based on the fourfold of history, culture, gastronomy and entertainment, which serve as its competitive advantages against other destinations in the Mediterranean, the Balkans and Europe. “Those who [have] had the opportunity to visit Thessaloniki at least once can easily understand why many tend to refer to the city as a crossroad of southeast Europen cultures,” she said.

ary and August, our guest overnights increased 7.57 percent compared to the same period [in 2014]. However, this increase is significantly lower than that recorded in 2014 [when results improved 17.87 percent compared to 2013],” Tsatsouri revealed. Another key feature the city has been benefitting from is connectivity. According to Valentini Amarantidou, director of development, ARTION Conferences & Events, Thessaloniki used to be a very vibrant international convention destination, due to its extensive academic community. “This trend, however, slowed down

THE TIME IS NOW Over the past years, many changes have affected the city’s tourism sector, the main shift being its detachment from the domestic market; an experiment which worked well, according to Tsatsouri. “In the last five years, we have changed the tourist profile of our destination from domestic to international and we managed to attract more foreign tourists. Thessaloniki was dependent on the Greek market for decades [with figures from within Greece reaching approximately 75 percent] and this situation has [changed],” added Tsatsouri. Now, due to the strategic location of the city, guests from Turkey, the Balkans, Russia and even from Central Europe represent Thessaloniki’s main feeder markets, she said, adding that even though there was a decrease in the number of domestic visitors, mainly due to the capital controls imposed in late June due to the financial difficulties, bookings from abroad were not affected. “During the period between Janu25 DECEMBER 2015

The airline recently launched operations from Thessaloniki to both Athens and Izmir, adding to its existing services to Russia, Kazakhstan, Hungary, Austria, Ukraine, France, Latvia and Georgia. “The fact that the city’s airport is developing with more and more international flights […] and even more so the tuned and consistent marketing activities of the local public bodies and the private sector make me quite optimistic,” contributed Konstantinos Zdralis, director of sales, Makedonia Palace Hotel. He particularly emphasised the takeover of the airport’s operations by Fraport, as the German company has

been selected as the preferred investor for a 40-year operating concession by the Hellenic Republic Assets Development Fund for 14 regional airfields in Greece. Paschalis Gallos, general manager, Ambotis Holidays, concentrated on the fact that the city needs a bigger airport which can accommodate flights from all over the world and not only from Europe. He also threw the spotlight on cruise tourism, explaining that the destination can support the segment and see a considerable growth. Reaffirming the city’s increasing popularity, Stavros Bouklas, managing director, Hotel Olga, commented that hoteliers have observed a gradual rise in guest numbers year after year. “This has happened due to the fact that Thessaloniki is becoming a friendlier and easier destination for tourists. There are a lot of low-cost flights to Thessaloniki and to Halkidiki, which is a top destination of Greece next to Thessaloniki,” he added. Summarising the above, Rufat Babayev, general manager, Hyatt Regency Thessaloniki, confirmed, “Thessaloniki is an unexplored destination which combines a lot of elements that are interesting to new-age travellers. History, gastronomy and entertainment, as well as the locals’ approach to visitors are the main attributes that make Thessaloniki a place to visit.” 

when Thessaloniki was deprived from the many direct flight connections to major European cities. This was from the moment [Athens International] Airport was built and most of the international connections of the city were directed via Athens, cutting off Thessaloniki from easy access and connectivity with Europe.” Regardless of this fact, connectivity has improved a lot in the past couple of years and consequently the industry started witnessing an upward trend in demand for meetings, conferences and events, Amarantidou confirmed. In addition, Stavros Daliakas, commercial director, Ellinair, commented that despite a much-needed modernisation and upgrading of facilities and services, Thessaloniki Airport is ideal for flights to Europe and as a base for domestic services. “It is not a highly saturated airport, offering very affordable charges,” he explained.

NEWS AIRPORTS Slovenia LuresAirport: More Foreign Copenhagen BusiestTourists October Ever

aving served 2,476,553 travellers during the month, Copenhagen Airport marked the busiest October in its 90-year history. Both European and intercontinental traffic rose, with the latter growing 7.1 percent. “The number of long-haul routes out of Copenhagen has doubled in the past decade and will reach 34 routes [in 2016],” revealed Thomas Woldbye, CEO, Copenhagen Airports, stressing that more itineraries and increased frequencies is good news for Denmark. “It means that we can attract more tourists and business travellers to our country; companies all over Denmark will be better able to do business globally, and Danish leisure travellers will have even more destinations to choose from,” he enthused.

Over Half Million Travellers at BSCA

ome 650,000 passengers passed through Brussels South Charleroi Airport (BSCA) in October, representing an eight percent rise over the corresponding month in 2014. As a result, average load factor improved four percentage points to 88 percent. The most popular destinations from the hub remained the same as in previous months with Italy at the top of the list, followed by Spain, France, Morocco and Poland. Jean-Jacques Cloquet, CEO, BSCA, commented, “The eight percent increase for October demonstrates the excellent health of the sector [...]. We will continue with our efforts to embrace diversity so that we can offer more services to our clients, whether they are passengers or airlines. Our growth is in everybody’s interests if we are to maintain business.”

Cork

Traffic Growth Witnessed in Irish Airspace

he number of total flights in the Irish airspace increased 7.1 percent in October, as per data released by the Irish Aviation Authority. During the month under review, an average 1,660 daily movements were reported, with the busiest day being October 8 with 1,875 flights. Dublin’s traffic climbed 9.4 percent over the corresponding period in 2014, whilst there was an eight percent surge in Ireland’s en route services. In relation to international arrivals and departures, commercial terminal traffic for Shannon, Dublin and Cork airports was up 5.5 percent.

25 DECEMBER 2015

AIRPORTS NEWS

New Istanbul Airport Showcased to the World

İ Rendering of Istanbul New Airport

GA Havalimanı İşletmesi, the company building Istanbul New Airport, hailed as the world’s biggest airfield, hosted ACI Airport Exchange 2015 at Istanbul Congress Center. The event, jointly staged by Airports Council International (ACI) Europe and ACI Asia-Pacific, combined an airport services exhibition with five specialist conferences. “We are taking off towards our highest dream,” enthused Nihat Özdemir, board member, İGA Havalimanı İşletmesi, explaining that the event gave the company the chance to showcase to the world the vision and progress it has made in the development of what he described as a game-changing mega-hub project.

Hungary Strengthens Chinese Cargo Relations

Edinburgh Airport’s Statement of Reassurance

Hungarian and Chinese delegation

25 DECEMBER 2015

Edinburgh Airport

udapest Airport and Ningbo International Airport & Logistics Development Company signed a strategic cooperation agreement in Shanghai in a bid to foster cargo operations between the countries. The deal comes in line with the Hungarian government’s Opening to the East policy and paves the path for potential direct cargo services between the two cities. As René Droese, executive director, property and cargo, Budapest Airport, explained, the agreement foresees even broader cooperation, as the competent specialists from the two airports also decided to exchange information and know-how directly. “Budapest could be an ideal Eastern European logistics and distribution hub for Chinese exporters, since the 1,000km catchment area of our airport includes no less than 19 countries,” added Droese.

dinburgh Airport has offered further confirmation to its neighbouring communities that its TUTUR route trial has ended. The reiterated announcement followed calls and letters received by the airfield from concerned individuals who witnessed aircraft movement in their vicinity. It also coincides with noise complaint analysis suggesting that well over half of the complaints filed during the trial period were not about TUTUR flights, but a response to aircraft on a flight path called GRICE, which has been used for over 40 years. Gordon Dewar, CEO, Edinburgh Airport, commented, “I hope that we can now have a debate about how the airport is to grow in order to deliver for Scotland and at the same time maintain positive relationships with our neighbouring communities.”

NEWS AIRPORTS Top Air Executives Convene in Athens

Athens International Airport

he third Airport Chief Executives’ Symposium (ACES – Athens), an Athens International Airport (AIA) initiative hosted in the Greek capital on an annual basis, attracted more than 140 top executives from the air transport, financial and tourism sectors. The event aims to highlight the interdependence between the air transport industry and airports and the

development of the destinations they serve, while also undertaking steps to further strengthen Athens’ position as a tourist hotspot. This latest edition primarily focussed on the topic of hub airports serving the city, and the origin and destination strategy versus hubbing, as well as recent developments in European Union’s aviation package.

Warsaw Chopin Airport

Chopin Airport to Welcome New LOT Links

arsaw Chopin Airport will soon welcome increased numbers of LOT Polish Airlines passengers as the carrier will launch new routes to Kosice, Palanga and Kharkov. Flights to the Slovak city will commence on March 28, 2016 and will be operated six times a week throughout the year by Bombardier Q400 aircraft. On the same date, the Lithuanian destination of Palanga will be served with the same frequency, while as of March 1, 2016, the Ukrainian route will be operated five times a week onboard an Embraer 175.

Schönefeld Airport Assists with App

A ow. . n k u o Did y e to th

or t erlin airp B The east of e than r h s t o u so nger dm ome on passe c l e w illi n m 2014? seve in

head of a busy winter season, Berlin’s Schönefeld Airport predicted an increase in passenger flows and urged travellers to take advantage of the airfield’s application which now includes a new functionality. App users at the destination can receive push notifications with guidelines that help them find their bearings and assist them while at the airport. After landing, passengers can also benefit from information about public transport options while departing travellers get instructions about the fastest route to their gate.

25 DECEMBER 2015

ACCOMMODATION NEWS Slovenia LuresAcquires More Foreign Tourists AccorHotels Fairmont, Raffles and Swissôtel

ccorHotels revealed its intention to purchase FRHI Holdings, creating a worldwide leader in the luxury segment. The move follows an agreement signed between the hotelier and Qatar Investment Authority (QIA), Kingdom Holding Company (KHC) of Saudi Arabia and Oxford Properties, an Ontario Municipal Employees Retirement System company for the acquisition of the parent firm of the Fairmont, Raffles and Swissôtel brands. The addition of 155 hotels and resorts with over 56,000 rooms combined will strategically enhance the brand portfolio and provide the group with a better balanced business profile. AccorHotels aims to generate around EUR65 million in revenue and cost synergies thanks to the combination of brands, the maximisation of hotel earnings, the increased efficiency of marketing, sales and distribution channel initiatives and the optimisation of support costs. The deal provides for the cash payment of USD840 million (EUR767 million) and the issuance of 46.7 million shares, leaving QIA and KHC respective stakes of 10.5 percent and 5.8 percent in AccorHotels’ share capital.

Park Regis Makes its Foray into Europe

London Welcomes Latest Nadler Establishment

Park Regis Birmingham

N C

elebrating a European debut, StayWell Hospitality Group is gearing up for the opening of a new Park Regis-branded hotel in Birmingham, following a GBP50 million (EUR71.5 million) renovation of the former Auchinleck House building. Simon Wan, group CEO, StayWell Hospitality Group, deemed the upcoming opening a strategic move for the brand, which has an international portfolio spanning Australia, Singapore, Indonesia, India and the UAE. Park Regis Birmingham will boast 253 rooms, two junior suites and what is said to be the city’s largest presidential suite. Guests will also have access to three food and beverage outlets and an executive level with conference and meeting spaces, a business lounge with executive check-in facilities, spa and a gym.

25 DECEMBER 2015

adler Hotels has soft-launched The Nadler Victoria, with the grand opening slated for January 1, 2016, marking the hotelier’s third location in London. The 73-room property is situated in a vibrant part of the city in close proximity to the new St James Theatre on Palace Street, surrounded by restaurants, shops and businesses, blending heritage with iconic architecture. Guests can benefit from preferential access to the theatre’s shows, Carrara restaurant as the hotel’s official breakfast partner, and conferencing facilities with unique spaces, including a main auditorium and the intimate studio setting.

The Nadler Victoria

NEWS AIR

Air Serbia to Start New York Service

Codeshare Deal for Malta and Amsterdam

ir Serbia is to launch flights from Belgrade to New York’s John F. Kennedy International Airport in June 2016. Subject to government and regulatory approval, the route will be the first nonstop service between Serbia and the US in 24 years. Underlining the significance of the air link, Aleksandar Vučić, prime minister, Serbia, commented, “We cannot underestimate the positive impact the new service will have on the people and businesses of Serbia as we open this air-bridge to the US, which is home to so many Serbian communities who will now have a unique opportunity to fly to Serbia with the national airline.”

Air Serbia management

LM and Air Malta have inaugurated a new codeshare agreement which will see the Dutch carrier placing its code and flight numbers on itineraries operated by the Maltese airline between Malta and Amsterdam. The partnership enables KLM to offer daily services between the destinations, and customers of both airlines will benefit from additional perks. Commenting on the deal, Joseph Galea, deputy chief commercial officer, Air Malta, said, “Both Air Malta and KLM share the same service commitment towards their customers [...]. Through this codeshare our customers are now in a position to benefit from access to many European and inter-continental destinations particularly North America, operated by KLM through Amsterdam.”

Rome Comes Closer to China

Norwegian Connects London with Puerto Rico

F Rome

aving started on December 9, a new route linking Rome to Xi’an has established Leonardo da Vinci–Fiumicino Airport as the second European airfield with the most direct connections to Chinese cities. Hainan Airlines now offers two flights per week, on Wednesdays and Saturdays, with the new itinerary enabling passengers to reach one of the Asian country’s most historical cities. This month, China Southern Airlines has also commenced operation linking the Italian capital with Guangzhou and Wuhan.

urther growing its UK footprint, Norwegian launched the UK’s first direct flight to Puerto Rico in almost a decade. The route links Gatwick Airport with San Juan, the carrier’s sixth long-haul destination from the hub after New York, Los Angeles, Fort Lauderdale, Orlando and a new route to Boston, which will be inaugurated in summer 2016. “We are pleased to […] continue opening up affordable, long-haul destinations for British holiday-makers. Norwegian has been operating out of Gatwick full time since 2013, and since then we have seen rapid growth thanks to our unique network, new aircraft and combination of low-cost, high quality flights,” said Bjørn Kjos, CEO, Norwegian.

25 DECEMBER 2015

AIR NEWS

Estonian Air Suspension Boosts airBaltic Sales

Nordic Aviation Group Takes Over from Estonian Air

stonian Air ceased operation on November 8, following a decision by the European Commission that funding given to the company by the country’s government was against European Union regulations. To ensure connectivity, two companies were set up, Nordic Aviation Group, which will manage Estonian Air’s routes, and Transpordi Varahaldus, that will take on lease contracts. The former has already started serving passengers in cooperation with bmi regional, Trade Air, NextJet, Carpatair and Adria Airways, as it has no fleet nor crew yet. Destinations that are being served from Tallinn include Amsterdam, Brussels, Copenhagen, Stockholm, Oslo, Kiev, Trondheim, Vilnius and Munich.

irBaltic’s ticket sales have tripled during the first four days after the halt of operations by Estonian Air. Christophe Viatte, chief commercial officer, airBaltic, confirmed, “We are very happy to see that our ticket sales have almost tripled in [...] four days compared to the same period [in 2014]. We will strengthen our service in Estonia by connecting the country increasingly better as a part of our Horizon 2021 business plan, supported by our new investor.” Horizon 2021 focusses on enhancing connectivity in the Baltic region, with airBaltic operating 11 direct routes out of Tallinn and Vilnius, and over 60 direct itineraries out of Riga in the next five years.

Air Serbia and airBaltic Unveil New Codeshare

SAS Jumps In to Serve Tallinn

ir Serbia signed a codeshare agreement with airBaltic to offer new travel options between the Serbian capital and Riga and

Tallinn. The deal also includes a number of flights across Europe, operated by both carriers. Dane Kondić, CEO, Air Serbia, said, “This codeshare agreement adds another layer of depth to our North European network by providing air travellers with dozens of new travel options when heading to and from the Baltic countries.” Martin Gauss, CEO, airBaltic, added, “Our home markets are Latvia, Estonia and Lithuania. airBaltic links the Baltic capitals with major hubs by flying multiple daily flights. In these hubs, we meet our partner airlines who can take our passengers to and from essentially any airport of the world.”

25 DECEMBER 2015

Oslo

n a bid to fill the gap created by Estonian Air, Scandinavian Airlines (SAS) launched new flights from Tallinn to Stockholm, Copenhagen and Oslo. “Tallinn is a destination with a high proportion of frequent travellers and is also a popular holiday getaway. We therefore decided to act quickly, as Tallinn is a large and important destination in our region,” said Eivind Roald, executive vice president, commercial, SAS, adding that Scandinavia also occupies a geographically advantageous location for shuttle services to and from Estonia.

NEWS AIR easyJet Boosts Edinburgh Operations

n a bid to meet the growing demand and enable the airline to further expand its services, easyJet will be adding an extra aircraft to its Edinburgh activities from 2016. From summer 2016, a total of eight airliners will be based at the Scottish airport, serving 36 routes. During the current year, the low-cost carrier launched flights from Edinburgh to Stuttgart and Funchal, and upcoming destinations include Vienna and Venice. Welcoming easyJet’s decision, Nicola Sturgeon, first minister, Scotland, said, “Improving Scotland’s connectivity is one of this government’s top priorities, as it will help build strong business links and provide a real boost to our tourism industry.”

Carolyn McCall, CEO, easyJet (left) and Nicola Sturgeon

Air Serbia and Air Europa Unveil Partnership

I Belgrade

n an effort to provide passengers with enhanced travel options between northern and southern Europe, Air Serbia and Air Europa have signed a codeshare agreement. The deal will see Serbia’s national carrier place its flight code on Air Europa’s daily services between Madrid and Amsterdam, Frankfurt, Milan and Rome, as well as on flights between Malaga, Valencia and Paris. In turn, the Spanish airline will codeshare on an average of 60 flights per week operated by Air Serbia between Belgrade and six European cities.

Air Moldova Links Chisinau to Warsaw

s part of their codeshare agreement, Air Moldova and LOT Polish Airlines are to launch new flights between Chisinau and Warsaw. Starting January 2, 2016, the services will be operated four times a week on Mondays, Tuesdays, Fridays and Saturdays. Air Moldova flies regularly to 23 destinations including Frankfurt, Lisbon, Madrid, London, Athens, Rome, Milano and Paris, while the airline holds about 50 percent of the air passengers flow registered on the local market.

Austrian Airlines Sells Fokker Fleet

ustrian Airlines concluded a USD15 million (EUR14.2 million) agreement with the Australian provider of fly-in, fly-out transportation, Alliance Aviation Services, to sell its entire fleet of Fokker aircraft, consisting of 15 Fokker 100s and six Fokker 70s. The carrier will gradually terminate the use of the Fokker jets and deliver them to the Australian company in the period between this month to December 2017. The planes will be eventually replaced by Embraer 195s as of January 2016. The replacement aircraft have an average age of four years and as Kay Kratky, CEO, Austrian Airlines, explained, the move aims to significantly rejuvenate the fleet and offer better unit costs.

25 DECEMBER 2015

AIR NEWS Austria and Iran Deepen Ties

Slovenia Lures More Foreign Tourists UIA Strengthens Kazakhstan Relations

ustrian Airlines is set to increase its flight offering to Iran. Effective from April 4, 2016, Austria’s national carrier will operate four weekly services to Iranian trading city, Isfahan. With the existing itineraries to Tehran, the airline will offer up to 18 direct frequencies each week to the country. Andreas Otto, chief commercial officer, Austrian Airlines, noted, “Thanks to our new flights to Isfahan, we offer the business community a further direct flight connection as the basis for expanding trade ties between the two countries.”

kraine International Airlines (UIA) introduced direct scheduled flights between Kiev and Aktau, Kazakhstan, adding to its existing services to Astana and Almaty. The new flights will be offered twice a week onboard a Boeing 737 aircraft in a two-class configuration. “The Ukraine – Kazakhstan business and friendly ties grow stronger every year,” said Evgeniya Satska, corporate press secretary, UIA, explaining that Aktau is a big industrial city in the southwest Mangystau region. “This destination has great potential, carrying oil and oil refining industry specialists in particular,” she further elucidated.

Ireland Welcomes New Iberia Express Route

beria Express has introduced a new flight from Madrid to Cork for its summer 2016 schedule. The service will operate twice a week, from mid June to mid September, boosting leisure as well as business traffic between Spain and the south of Ireland. Niall Gibbons, CEO, Tourism Ireland, commented, “We look forward to working closely with Iberia Express and Cork Airport to maximise the promotion of the new service. As an island destination, the importance of convenient, direct, nonstop flights cannot be overstated – they are absolutely critical to achieving growth in visitor numbers.”

25 DECEMBER 2015

TRAVEL TALK

DAVID SCOWSILL President, World Travel & Tourism Council

This growth […] will bring about enormous social and economic development

We have taken an important step for a successful long-term future cooperation

“Travel and tourism contributes nearly 10 percent of the world’s GDP [...]. Over one billion people cross international borders each year, a number expected to reach 1.8 billion by 2030. This growth [...] will bring about enormous social and economic development [...], particularly for least developed countries, landlocked developing countries and small island developing states. We have a serious responsibility to ensure that we decouple the growth of the sector from its impact on our environment […].”

“Tourists from Slovakia will appreciate the quality of service, professional staff and the willing management, who is able to react on their requests so they can enjoy the beautiful beach and magical Indian Ocean. We are confident that we have taken an important step for a successful long-term future cooperation between Salalah Rotana Resort and Hydrotour Slovakia to offer our clients an authentic Omani experience at Muriya’s Salalah Beach destination.”

MIKULÁŠ MILKO General manager, Hydrotour

We have also been working hard behind the scenes

Scotland remains an important part of our strategy

CAROLYN MCCALL CEO, easyJet

“Just over 20 years ago we launched the airline with services between London Luton and Glasgow. 20 years on, Scotland remains an important part of our strategy and we continue to see an opportunity for growth in Scotland. In the past four years, we have grown our capacity in Scotland by 20 percent. [The] eight aircraft, that we are putting into our Edinburgh operations from summer 2016, will accommodate the extra routes we have put on sale and the extra demand.”

EDDIE WILSON Chief people officer, Ryanair

“The last 10 months have been an extremely busy period for Ryanair’s people. Not alone have we rolled out year two of our Always Getting Better programme, while delivering increased load factors and industry leading traffic growth, but we have also been working hard behind the scenes to negotiate and conclude improved pay and condition deals for all our frontline teams.”

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel

25 DECEMBER 2015

TRAVEL CHANNELS

VisitScotland: Leading by Example

VisitScotland hosted representatives of VisitFlanders who were intrigued by the organisation’s quality assurance (QA) scheme, which has already garnered interest in Sweden, Nova Scotia, Norway, Namibia, Iceland and Malta.

he initiative encompasses 7,000 businesses across the country, including attractions, accommodation providers and restaurants. Apart from star grading of participants from one to five, VisitScotland offers advice and support to improve services and realise the venture’s full potential. “The QA scheme not only gives visitors the confidence in our tourism industry but also provides focussed support to partners to help them grow and improve their businesses, and make them as economically sustainable and profitable as they can be,” explained Malcolm Roughead, CEO, VisitScotland.

Scotland

Cuxhaven: Visitor Centre for Nature Lovers

WTTC: Governments Need Coherent Concepts

overnments that adopt a fully coordinated approach to developing travel and tourism policies are the most successful in maximising the sector’s economic and social potential, according to World Travel & Tourism Council (WTTC)’s Governing National Tourism Policy report. David Scowsill, president, WTTC, highlighted that the industry drives almost 10 percent of the global GDP, but it suffers from the lack of coordination between different ministries and agencies. “This results in conflicting policy decisions – such as protecting […] national carriers instead of promoting open skies access to markets; funding promotional campaigns, whilst not facilitating visa automation; imposing unfair taxes on departing airline passengers, whilst not investing in necessary long term infrastructure – […] a completely incoherent approach to tourism governance and commerce.”

New visitor centre

T David Scowsill

25 DECEMBER 2015

he brand-new UNESCO World Heritage Wadden Sea visitor centre in Cuxhaven opened its doors. The Wadden Sea on Germany’s North Sea coast is a unique habitat for many rare species of flora and fauna. Now with the addition of the facility on Sahlenburg beach, travellers can learn all about the special ecosystem through a variety of installations and exhibitions.

WHO’S MOVED

SYLVIA SCHNELLE

Sylvia Schnelle has been appointed to the position of vice president of business development at Steigenberger Hotels. Schnelle, who has over 20 years of experience in the hotel business and architectural sector, will mainly be responsible for the development of InterCityHotels. Over the past two decades, she managed the construction and development of numerous hotels as an architect, project head and development director. Most recently, she was in charge of the expansion of Marriott International’s new budget design product, Moxy in Germany.

FILIP BOYEN

Schnelle has over 20 years of experience in the hotel business

ALBAN FRANÇOIS

Boyen will now also assume leadership for the SLH brand

Alban François has been selected as vice president of global cargo operations at Brussels Airlines. From January 1, 2016 onwards he will roll out the commercial strategy of the carrier’s growing cargo department, which plays an increasingly important role within the company’s strategy. In his newly created role, François will report directly to Lars Refeligx, chief commercial officer, Brussels Airlines.

François will be responsible for the new commercial strategy of the cargo department

Filip Boyen has been named CEO at Small Luxury Hotels (SLH). Boyen, who was appointed managing director of Hill, Goodridge & Associates, SLH’s management company in July, will now also assume leadership for the SLH brand. With a 30-year career in the hotel sector, Boyen most recently served as chief operating officer and senior vice president at Belmond, a position he held for over six years. He began his career as a chef in Belgium, progressing to hotel management in destinations from Moscow to Tahiti, where he first joined Orient-Express Hotels, now Belmond Management.

BART CARNAHAN

Bart Carnahan has been chosen at Four Seasons Hotels and Resorts as executive vice president of global business development. Based in London, Carnahan oversees the company’s worldwide development efforts, working collaboratively with regional teams to support growth objectives. A seasoned development executive, Carnahan joins the management team from Starwood Hotels & Resorts Worldwide where he spent the last eight years as senior vice president of acquisitions and development, responsible for the hotelier’s expansion strategy throughout Europe, Africa and the Middle East. Prior to that, he spent 18 years with Marriott International in various roles, including his last position as senior vice president of development.

25 DECEMBER 2015

PHOTO ALBUM

Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...

Airbus Foundation handed over a rescue station to the German Red Cross for the medical treatment of refugees

Christmas spirit at Four Seasons Hotel Florence

Future employees at Aeroporto de Faro

25 DECEMBER 2015

Ryanair celebrated 10 years in Liverpool

Austrian Airlines brought the ORF Light of Peace to Austria

Meet Finnairâ&#x20AC;&#x2122;s cabin crew

NEWS & EVENTS Cheaper Flights for Delegates of Reed Events

EVENTS FERIEN-MESSE WIEN

eed Travel Exhibitions (RTE) signed a global agreement with oneworld as its exclusive airline alliance partner for 2016, at the recent ibtm world in Barcelona. The deal is hailed as the biggest partnership of its kind ever, and offers RTE clients attractive discounts on flights operated by member carriers, covering a total of 19 events across 15 cities on five continents, which are expected to attract around 100,000 delegates. “Every attendee whether exhibitor, buyer, media or trade visitor, will be able to book simply and easily through the oneworld events portal where each show will have its own customised link, as well as a 24hour support desk,” said Nick Pilbeam, divisional director, RTE.

Vienna, Austria January 14 – 17, 2016 www.ferien-messe.at An international event for holidays, travel and leisure and a leading tourism trade fair.

The CCD Displays Full Calendar

The Convention Centre Dublin

he Convention Centre Dublin (The CCD) is gearing up to host a number of events including Renaissance Society of America Annual Meeting in 2021, which is expected to attract up to 3,500 delegates. The venue also secured Federation of European Nutrition Societies’13th European Nutrition Conference in 2019; European College of Sports Science’s 23rd Annual Congress in 2018; the 16th Annual World Congress of Human Proteome Organization in 2017; and the 2016 Hadoop Summit. The conferences are set to bring over 12,500 participants to the Irish capital, providing an EUR16 million boost to the national economy. Nick Waight, CEO, The CCD, commented, “We continue to work hard to secure international conferences for Ireland and a confirmation as far out as 2021 is a testament to our success.”

FITUR Madrid, Spain January 20 - 24, 2016 www.ifema.es The show will host an extensive programme of seminars and gatherings, and a full agenda of business-to-business forums.

Belgrade Gears Up for Futsal Euro 2016

reparations are underway in the Serbian capital for the UAEFA Futsal Europan Championship which will take place between February 2 – 13, 2016 at Belgrade Arena. The continent’s 12 top teams will compete for the much-coveted title, including Serbia, Portugal, Slovenia, Spain, Ukraine, Hungary, Russia, Croatia, Kazakhstan, Czech Republic, Italy and Azerbaijan. The tournament will open with a match between the host nation and Slovenia.

Messukeskus Wins Bid for Mega-congress

essukeskus Helsinki will host the annual congress of the European Academy of Allergy and Clinical Immunology (EAACI) in June 2017, bringing some 8,000 attendees to the city and generating over EUR15 million. The event is hailed as one of the biggest international scientific congresses ever held in Finland. Helsinki was a candidate twice already before winning the right to stage the congress. “Messukeskus takes pride in the fact that our efforts finally paid off. With the help of our renewed facilities and improved technical and digital services, we are able to meet the high standards of the EAACI,” boasted Susanne Massingberd-Roinila, congress manager, Messukeskus Helsinki.

THE ADVENTURE TRAVEL SHOW London, UK January 23 – 24, 2016 www.adventureshow.com Inspiring itineraries and off the beaten track experiences will take centre stage at the programme.

3RD ANNUAL AFRICA HOTEL EXPANSION SUMMIT Lagos, Nigeria January 28 – 29, 2016 africa.hotelandresortsummit.com For the third consecutive year, Noppen is organising the Africa Hotel Expansion Summit, bringing together hotel chains, developers and architects with hospitality institutions.

25 DECEMBER 2015