AUGUST 2016 ISSUE 06
AFRICA / INDIAN OCEAN
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TANZANIA UNTAMED POTENTIAL
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CANADA ADVENTURE OF A LIFETIME
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KUWAIT THE BUSINESS OF LUXURY
TRAVEL TRADE LUXURY
CONTENT
TRAVEL TRADE PUBLICATIONS
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
With the main holiday month kicking in, globetrotters are packing their suitcases and charging the battery of their camera, ready to immerse themselves in new experiences. However, there are moments that just cannot be captured on a photograph. Moments that have to be lived and kept in our memory, rather than on a memory card. This is exactly the force that inspires people to look for the extraordinary, whether it is an iconic monument, an astounding hotel, or a hidden gem just around the corner offering an intimate glimpse into the destination’s little-known secrets. From Tanzania to Kuwait and Canada, there are luxuries that you simply cannot put a price tag on.
ASSISTANT EDITOR Rita Kasziba
JOURNALISTS Pauline Shahabian Memnon Arestis CONTRIBUTORS Ana Mladenovic Dominique Christou SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou
Rita Kasziba Assistan Editor
WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi
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HEADQUARTERS
AFRICA^& INDIAN OCCEAN
T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
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MIDDLE EAST Picture: KUWAIT
Discover: TANZANIA
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EUROPE
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AMERICAS Experience: CANADA
Pick
OF THE MONTH
TAHITI
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INTERVIEW EVENTS
Set in the heart of the South Pacific, the islands of Tahiti are famed for their natural beauty, tranquility and privacy. Visitors leave the picturesque destination with lifelong memories created through authentic experiences. In Tahitian, the word Heiva refers to activities, pastimes and festivals with music, dancing, singing and sporting events playing an important role in the culture and attracting visitors for all over the globe. The largest of the islands, Tahiti is hailed as the Queen of the Pacific.
Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 Email: david@simpson-media.com Cover by Bighorn Revelstoke, Canada
AUGUST 2016
ACCOMMODATION AFRICA / INDIAN OCEAN TRAVEL TRADE LUXURY
JUMEIRAH VITTAVELI RESORT'S BEACH SUITE IN THE MALDIVES HAS LUXURY WRITTEN ALL OVER IT
AFRICA & INDIAN OCEAN
MARCH 2016
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TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN ACCOMMODATION
Botswana Enhances Luxury Offering
Red Carpet Treatment for Kids in Cape Town
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aking quality family time to the next level, Cape Grace Hotel welcomes young guests with a range of special surprises. From complimentary food and beverage, to popcorn and a DVD – to complete the ultimate family night experience – and babysitting services, the South African property looks after little travellers as VIKs, very important kids. Located on Cape Town’s waterfront, the hotel greets children with a personalised check-in service and a welcome gift bag. In the room, amenities such as colouring and activity books, and small-size gowns await them. The little ones can also engage in fun activities or choose from the special menu recommended by the chef. More than this, the spa also offers a unique treatment menu for kids.
Sanctuary Chief’s Camp
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anctuary Retreats has unveiled the rebuilt Sanctuary Chief’s Camp on Chief’s Island in Botswana’s Moremi Game Reserve. Featuring 10 stylish pavilions and the 620m2 Geoffrey Kent suite, the property is setting new standards in the high-end safari segment. The units, which have tripled in size from the camp’s original rooms, boast views of the surrounding Okavango Delta, while for honeymooners and groups of friends, two pavilions are available with private kitchens and secluded areas. As Pieter van der Schee, global director, sales and marketing, Sanctuary Retreats, noted, the company has worked with local craftsmen and authorities to minimise the impact on the environment and to offer guests natural luxury that respects the surroundings.
Cape Grace Hotel
An Island to Call Your Own Four Seasons Private Island Maldives at Voavah, Baa Atoll
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our Seasons Hotels and Resorts is gearing up to unveil its first private island, Four Seasons Private Island Maldives at Voavah, Baa Atoll. Set to open by the end of this year, the latest offering, which is hailed as the world’s only exclusive-use UNESCO hideaway located in a World Biosphere Reserve, features seven bedrooms, a beach house, dive centre, spa as well as an 18.9m yacht. Mike Crawford, president, Asia Pacific, Four Seasons Hotels and Resorts, noted, “As the latest addition to our Extraordinary Experiences collection, the island speaks to the company’s commitment to perfecting the guest experience and our ability to re-imagine the limits of luxury travel in creative and innovative ways.”
AUGUST 2016
TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN DISCOVER: TANZANIA
UNTAMED POTENTIAL Blessed with bountiful wildlife, six UNESCO World Heritage Sites and some of the world’s most magnificent beaches, Tanzania is a gem well-known among those who seek adventure and excitement in unadulterated surroundings.
ANA MLADENOVIC WRITES
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s one of the most popular countries in Africa and the world, Tanzania has it all,” enthused Lluc Morell, sales manager, Europe, Meliá Zanzibar, highlighting the stunning Serengeti National Park, the great wildebeest migration and the Ngorongoro Crater in the north of the country as some of the must-see spots. In addition, he also listed the outstanding safari options and the luxury beach extension at Meliá Zanzibar among Tanzania’s visitor favourites.
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The diversity of the destination was also praised by Rosemary Mugambi, group sales manager, Serena Hotels, who noted that while first-time travellers are normally exploring attractions they have heard of, returning guests have the option to enjoy additional offerings. “One of the new and unique discoveries now is the south – the Selous, Africa’s largest game reserve with an incredible wildlife and different ecological systems, including riverine grasslands, tropical woodlands and lake areas,” she elucidated.
AUGUST 2016
DISCOVER: TANZANIA AFRICA & INDIAN OCEAN TRAVEL TRADE LUXURY
Mugambi also highlighted the significant share of those visiting the destination for wildlife safaris – still the favorite reason for trips to Tanzania, especially among more mature clients – but she also pointed to a shift in demand for more adventure and varied activities. “Serena Hotels, therefore, continues to improve the client experience […] and now has fun activities, such as aerobics, jogging, painting, archery and, […] for adventurous [visitors], there are walks, hikes [and] canoeing,” she revealed. Yet, despite its rich natural attractions, Tanzania’s tourism sector is staggering, with hotel occupancy in January for instance, standing at 25.1 percent. According to figures released by the National Bureau of Statistics, during the month under review international visitors accounted for 43.9 percent of the total. The situation was similar throughout 2015, with August 2015 registering the highest occupancy level of the year at 34.5 percent. In light of the fact that the industry represents a significant portion of the national GDP – as much as 14 percent in 2014, according to the World Travel & Tourism Council – propelling demand is a top a priority for the country. To boost interest, Tanzania Tourist Board (TTB) has just unveiled a new online destination tourism portal which, thanks to an online payment function, brings about a new level of convenience for travellers. “Our portal will serve as a vehicle for tourism information dissemination since it contains much information on Tanzania as a unique destination in the world, and one can even make online payments for the service he or she wants,” explained Philip Chitaunga, acting director of marketing, TTB. As he further noted, the enhancement is set to benefit local tourism stakeholders, especially small and medium enterprises located in rural areas, as they will be able to do business directly with their clients, thus, decreasing their dependency on partner agencies abroad. The upgraded website is accompanied by a new mobile application, which is also planned to facilitate mobile payments in the near future. “The official app, Tanzania Tourism, the same as the portal, contains detailed information on various tourist destinations in Tanzania. It gives an overview of what Tanzania can offer as a unique tourist destination in Africa, things to do, accommodation and how to plan your trip,” added Chitaunga. Apart from several prominent African exhibitions, the Tanzanian tourism sector was also heavily represented at this year’s ITB Berlin, with a total of 90 private and public companies, 59 of which exhibited under the TTB stand, according to Geofrey Meena, marketing manager, TTB. Industry stakeholders seem to be active both online as well as offline. With the affluent traveller in mind, Mugambi assured that the quality of hospitality services and products in Tanzania are comparable, if not even of higher quality in some cases, to those in other African destinations, especially in southern Africa. “[This is] thanks to pioneering hospitality players like Serena Hotels that ventured into Tanzania in the 1990s by establishing its presence in the northern circuit and Zanzibar and, thus, contributed to the development of the industry and improvement of services,” she boasted. In terms of the guest profile of the country’s top-tier properties, Morell listed couples and honeymooners, who either choose the hotel for a luxury beach holiday or as part of a joint safari experience across African countries.
AUGUST 2016
Morell shared the experience of Meliá Zanzibar, “We are promoting Meliá Zanzibar by launching specials with our partners who promote our property with marketing campaigns and [via] brochures.” Yet, while marketing is likely to attract new guests, ensuring their return is an entirely different task; one that Serena Hotels handles with utmost care. “Whilst we have the advantage of being present in all the key locations, including in Arusha, Manyara, Ngorongoro and in Serengeti, as well as Zanzibar and the Selous, one of our key strengths is the human resource element. The company invests heavily in training [...] and this has duly paid off,” said Mugambi.
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TRAVEL TRADE LUXURY AFRICA& INDIAN OCEAN BITS OF BLISS
A Gastronomic Journey with Sanctuary Retreats
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hether travellers seek adventure or simply want to savour a balance of tranquility and relaxation, Sanctuary Retreats’ luxury lodging and cruise ships portfolio offers a myriad of culinary options. The company boasts a five-course menu, incorporating breakfast under a Baobab canopy, a private island lunch, dumpling making classes, sundowners fit for royalty, as well as dining under the stars.
Luxury on Dahabiya along Nile
Sanctuary Zein Nile Chateau
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ith only four cabins and two suites, Sanctuary Zein Nile Chateau is the epitome of exclusivity. The intricate traditional sailing boat or dahabiyam, features an upper deck, an Arabian-themed sun deck and an opulently styled dining area. Offering a unique experience, travellers can tailor-make their journey while sailing down the Nile and discovering the country’s history with the assistance of renowned Egyptologists. Thanks to the style of touring, as well as the ship’s small size, it can visit more off-the-beaten-track sites such as the Valley of the Workers.
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AUGUST 2016
THE FULLERTON BAY HOTEL SINGAPORE ALLOWS GUESTS TO EXPERIENCE THE CITY WITHOUT LEAVING THEIR COSY SUITE
ASIA PACIFIC
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Frasers Ups Tokyo’s High-end Offering
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n line with its endeavours to establish a strong presence in major gateway cities, Frasers Hospitality Group is expanding its footprint to the Japanese capital. Redeveloped from an existing four-storey commercial building, Frasers Suites Tokyo will offer 223 premier serviced residences across 23 floors. Choe Peng Sum, CEO, Frasers Hospitality Group, described the new addition as a milestone for the company. “Fraser Suites Tokyo is slated to open in time for the 2020 Summer Olympics,” disclosed Sum.
Frasers Suites Tokyo
Hom Bay to Home Shangri-La Property
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ecember will see the opening of Shangri-La Hotels and Resorts’ fourth property in Hong Kong on Kowloon’s vibrant waterfront. The 545-room, 16-storey Kerry Hotel will be located in the heart of Kowloon at Hung Hom Bay and will boast five restaurants and bars, a 1,756m2 grand ballroom, 17 meeting venues, retail shops, a 24-hour fitness center, an outdoor swimming pool and a club lounge. “People no longer look just for accommodation and dining facilities in a hotel. They desire a holistic destination that satisfies a variety of needs while at the same time provides a sense of belonging and connection to the community,” said Nicholas Smith, general manager, Kerry Hotel, Hong Kong.
Kerry Hotel
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Hainan Welcomes New Langham Address
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new landmark of elegance and classic luxury, The Langham, Haikou has opened its grand doors in the capital of China’s island province, Hainan. Located in the heart of the city, the hospitality group’s eighth project in the Asian country comprises 249 rooms and suites spread out over 14 floors, with each one featuring commissioned art pieces. Guests of the club lounge can benefit from an extra level of personalised service and a range of privileges. For those craving an ultimate luxury living experience, the 356m2 chairman suite offers two bedrooms with sea-views, separate sitting, dining and cooking areas for private entertainment, as well as an oversized Jacuzzi.
The Langham, Haikou
Chinese Six Senses Adds Event Space
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Qing You Hall
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he recently debuted Six Senses Qing Cheng Mountain unveiled its spacious multipurpose Qing You Hall. Spanning 420m2, the new facility offers maximum flexibility and a pillar-free ballroom that can be divided into three separate spaces, offering ideal venues for meetings, smaller gatherings or breakout sessions. The Qing You Hall has been designed for wedding receptions of up to 250 guests and gala dinners or banquets of 300; cocktails and receptions of 480 invitees, and meetings with a classroom setup for 280 or theatre configuration for 420 attendees. To further expand the possibilities for even larger and more diverse events, a covered terrace and a lawn are interrelated to the primary space.
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ACCOMMODATION
The Terrace Club at Busena Joins SLH
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xpanding its ever-growing collection, Small Luxury Hotels of the World (SLH) has added another Japanese property to its portfolio. Featuring 68 rooms and suites, The Terrace Club at Busena, in Okinawa, Japan, is located in a peaceful corner of the subtropical Okinawa Islands. Centred around health and wellness, the resort offers an extensive array of innovative spa treatments, such as beachside climatotherapy, aerosol nappings and personalised plans based on the concept of thalassotherapy. The property also boasts four restaurants and cafĂŠs, offering everything from light refreshments at the poolside bar to fresh seafood and Japanese/European fusion cuisine in the fine dining restaurant.
The Terrace Club at Busena
Peninsula Hong Kong Rejoices Art of Luxury
Historical Beijing Tour with Four Seasons
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aying tribute to craftsmanship of the highest order, The Peninsula Hong Kong held a month-long celebration of the timeless art of luxury. Launching the Legendary Artisans campaign, which ran throughout June with a series of exclusive happenings, animations, promotions and collections at the Peninsula Arcade, the opening event saw tenants of the shopping destination roll out a host of curated experiences, craftsmanship demonstrations and gastronomic delights for an exclusive guest list.
Beijing
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our Seasons Hotel Beijing, in collaboration with boutique travel company Bespoke Beijing, now offers a historical walking tour through the Chinese capital. Led by Danish historian, Lars Ulrik Thom, the journey winds from the Old City Wall area through to Dongbianmen, the Fox Tower, before moving on to Beijing’s former Badlands and the Foreign Legation Quarter. Tour participants visit important historical sites around the capital, while listening to clues of true stories of a city on the edge of collapse in the 1930s, including uncovered new evidence in the tale of the investigation of the death of a retired diplomat's daughter, Pamela Werner.
AUGUST 2016
TRANSPORTATION
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Qantas to Launch New Brisbane Airport Lounge
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antas Airways is gearing up to redefine the travel experience from Brisbane Airport, with a new multimillion dollar Qantas International Premium Lounge. Following the same design and service philosophy as its Hong Kong and Singapore venues, the airline will redesign its Brisbane International First and Business Lounges to create a single facility, which will welcome its first customers in October. The re-imagined lounge will offer over 25 percent more space for customers to relax, work and dine. Travellers will enjoy seasonal menus, a bar as well as an all-day barista café.
Longest Australian Train in over a Decade
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tretching a total length of 1,096m – more than 200m longer than the standard offering – Great Southern Rail’s recent The Ghan service between Adelaide and Darwin marked the longest passenger train in Australia since 2004. Taking off with 44 carriages and two locomotives, the train carried 327 passengers, who enjoyed six onboard restaurants and five lounges, among others. For nine consecutive weeks, The Ghan travelled 2,972km between Adelaide, Alice Springs and Darwin, over three days and two nights
The Ghan
Discovering Ryukyu Islands on a Luxury Expedition Cruise
Ryukyu Islands
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ravellers can now explore Japan’s rarely-visited Ryukyu Islands and the dynamic intersection of East and West in Taiwan and Hong Kong with Abercrombie & Kent’s new cruise. Scheduled to sail between May 28 – June 12, 2017 aboard the 199-guest L’Austral, the expedition follows the arc of the islands south of Osaka, spanning seven UNESCO World Heritage Sites and a diverse spectrum of tropical climate zones. “This region of Japan has so much to offer, we have developed a choice of shore excursions,” explained Bob Simpson, vice president, expedition cruising, Abercrombie & Kent. ““Some focus on history and culture, others on arts and crafts, and many on nature and wildlife.”
AUGUST 2016
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BITS OF BLISS
Luxperience Teams Up with InterContinental Sydney
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uxury and experiential travel trade exhibition, Luxperience has announced InterContinental Sydney as its platinum hotel partner for this year’s event, which will take place between September 18 – 21, in Sydney, The 509-key property is gearing up to showcase its offerings at the expo, as well to host an elite group of international buyers and decision-makers attending the business exchange. The accommodation establishment’s Club InterContinental will also hold the annual Club Lux, the forum’s after-hours supper club, where delegates will receive a complimentary glass of champagne whilst enjoying music played by a resident DJ.
InterContinental Sydney
Unique Charter Package aboard Lamima
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ailed as the largest wooden sailing yacht, Lamima partnered with Bulgari Resort Bali to offer guests a luxurious journey like no other. Based on all-inclusive terms, the chartered voyage offered travellers a one-night stay at the five-star Indonesia resort, which provided a haven for spa rituals, leisure activities and contemporary local cuisine, among more. To cater to all needs, the vessel featured 19 crew members, including a dedicated guide, two experienced chefs, two spa therapists and two dive masters.
Bulgari Resort Bali
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AUGUST 2016
MANDARIN ORIENTAL, LAS VEGAS TAKES THE BATH EXPERIENCE TO A WHOLE NEW LEVEL
AMERICAS
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Monte Carlo Resort Re-imagined
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GM Resorts International and New York-based Sydell Group have entered into a partnership to rebrand Monte Carlo Resort and Casino, in Las Vegas, US. The approximately USD450 million transformation, which will touch every element of the property, will include two distinct hotel experiences; a 292-key Las Vegas version of Sydell Group’s NoMad Hotel, and the launch of a new luxury accommodation establishment named Park MGM with 2,700 units. Each hotel will also feature innovative dining experiences, which further elevating the city’s culinary scene. The two properties will become the final pieces of MGM Resorts International’s complete redesign of the central Las Vegas Strip neighbourhood which commenced in 2009.
Baltimore Ups Luxury Portfolio
Sagamore Pendry Baltimore
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endry Hotels is to debut in the East Coast with Sagamore Pendry Baltimore in early 2017. Situated in the city’s thriving waterfront neighbourhood Fells Point, the 128-room hotel will feature multiple dining options, an outdoor pool at the pier’s end, a restored ballroom for weddings and private events, and over 930m2 of indoor and outdoor meeting and event space. Art admirers and guests with a penchant for unique masterpieces will be amazed by a sophisticated collection, including a signature Botera horse sculpture.
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Kimpton Hotels Plans Tampa Expansion
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impton Hotels & Restaurants announced that it will manage a new luxury lifestyle boutique hotel in Tampa, Florida, US. Slated to open in early 2018, the new-build property, which marks the hotelier’s seventh project in the state, will feature 150 rooms and suites spanning five floors, as well as a restaurant from Michelin-starred Tuscan chef Silvia Baracchi. Other facilities will include a rooftop bar, 372m2 of indoor meeting and event space, a lobby bar, pool and a fitness centre. In addition, for evening entertainment and musical performances, various dedicated venues will be available.
Tampa
Preferred Hotels & Resorts Presents MICE-ready Addresses
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Nomo Soho, New York
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ndependent hotel brand, Preferred Hotels & Resorts has further expanded its portfolio of meetings and events-ready luxury properties to offer planners an even greater variety of global destinations. Palazzo Versace Dubai, Wanda Reign Chengdu and The Watergate Hotel, Washington, D.C. all boast elegant ballrooms, while for those looking for convenient city centre addresses, New York’s NOMO Soho, Dubai’s Nassima Royal Hotel and Pulizer Amsterdam offer not only top facilities, but also central locations. With spacious indoor and outdoor spaces as well as extensive amenities, EAST Miami and NH Collection Roma Palazzo Cinquecentro – both launched earlier this year – are ideal for incentive trips too.
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EXPERIENCE: CANADA
ADVENTURE OF A LIFETIME Stretching from the US in the south to the Arctic Circle in the north, Canada is filled with vibrant cities and endless wild terrain, ideal for travellers in search of unique adventures and exploration, especially for those who have the means to discover the country to its full capacity in style.
PAULINE SHAHABIAN WRITES
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ore and more affluent consumers are looking beyond material trappings, seeking adventurous experiential travel experiences, and Canada is in a great position to capitalise on this,” posited Charlotte Wells, product manager, US and Canada, Abercrombie & Kent, who noted that Canadian itineraries are expected to continue to grow in popularity over the coming years as the country is perceived all around the world as a safe and experience-led destination .
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“Canada is diverse in land, culture and people,” stated Marc Télio, president, Entrée Canada. “One can explore spectacular settings in the wilderness, countless species of wildlife, including whales, bears and birds, and an amazing collection of outdoor adventures. I consider Canada as a huge playground for those who want to be outdoors and appreciate some of the most beautiful and pristine wilderness on Earth.” “Canada’s luxury adventure [and] exploration is extremely important to [the
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country’s] overall tourism industry,” attested Daniel Newberry, director of sales and marketing, The Ritz-Carlton, Toronto. “Affluent customers crave adventure and exploration that provide unique and authentic experiences.” UNEARTHING EXTRAVAGANCE Indeed, Canada boasts an array of adventurous trails and attractions for the wild-at-heart tourist in search of unique and off-the-beaten-path experiences, and it is the swift access to such experiences that defines true luxury. “Travellers seeking adventure and exploration often seek the road less travelled. Stepping away from a conventional itinerary, they spend more time investigating authentic experiences and connecting with not just the spectacular landscapes on a more granular level, but with the history and local people to give them a fuller sense of accomplishment when travelling,” commented Wells. In agreement, Télio continued, “In my opinion, luxury travellers with an elevated budget can buy themselves access to remote places, that are often not available on a run-of-the-mill itinerary. […] These are popular because most of Canada is in fact remote wilderness, so some of the best spots need [special] access.” Canadian hoteliers have swiftly caught on to the luxury adventure travel trend and have embraced it by weaving it into their overall offering. Lloyd Daser, general manager, Pan Pacific Whistler Village Centre, stated, “Adventurers who have high expectations for themselves, typically have high expectations for their service providers as well. So, it makes sense that adventure junkies who challenge themselves for pleasure would be the same people who appreciate individuals and companies who go above and beyond for their clients.” As Daser noted, Whistler, British Columbia is blessed with great outdoor and natural attractions, and is positioned as one of the world’s leading destinations for luxury adventure travel.
AUGUST 2016
Similarly, Katia Piccolino, director of public relations and sponsorships, The Ritz-Carlton Montreal, commented that the luxury hotel is very popular among tourists visiting the country for opulent adventures, as Montreal shimmers with history, art and entertainment, and a romantic French heritage that makes it Canada’s European city. “Montreal offers experiences to suit every visitor’s interest, and an exciting agenda can be arranged through our luxury hotel in downtown Montreal thanks to our concierge team,” Piccolino highlighted. As a concluding remark, Ross Meredith, general manager, Westin Ottawa, noted, “[Canada is] blessed with natural beauty and diverse choices, [ranging] from the spectacular rocky mountains and the wonders of the prairies to the dynamic cities and the picturesque Maritimes. Package this up in a safe and clean environment and we are spoiled with a world-class country to visit.”
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Dallas Delta Sky Club Re-emerges
New Solution Predicts Customer Interest
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uxury member-only travel club, Voyage Privé has partnered with technology expert Dataiku to create an analytics platform that helps to predict customer interest in specific offers, resulting in a six percent increase in total-unit-member transaction value. Speaking of the endeavours and benefits of the club, which already counts more than 25 million members, Laurent Dupé, head of international marketing, Voyage Privé, said, “To [make customers’ lives easier], Dataiku gives us the power to develop a machine learning approach that offers each of our customers a customised selection. Next steps? Implementing more external datasets to refine our scoring.”
Delta Air Lines’ Delta Sky Club at Dallas-Fort Worth International Airport
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ollowing renovation works, Delta Air Lines’ Delta Sky Club has reopened at Dallas-Fort Worth International Airport, in Texas, US. Located between Gates E10 and E11, the 725m2 club has a capacity to host 114 visitors and features a fresh new look, in addition to all the amenities customers have come to enjoy, including complimentary food and beverage, Wi-Fi and easily accessible power. In the past two years, Delta Air Lines has invested millions of dollars to enhance the look, feel and tastes in each of its 50 Sky Clubs around the globe.
Peru Anticipates Luxury Sleeper Train Peru
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elmond has announced plans for South America’s first luxury sleeper train, Belmond Andean Explorer. Expected to launch in May 2017 in Peru, the latest addition is set to travel the Peruvian Andes from Cusco to Lake Titicaca and Arequipa, exploring natural wonders and ancient kingdoms on one- or two-night journeys. Belmond Andean Explorer accommodates 68 guests in en-suite cabins, including two double cabins, 20 twin units and 12 bunk bed cabins for two people. The train also features two dining cars, an open-air deck observation car and a relaxing lounge car.
AUGUST 2016
GUESTS ARE WELL TAKEN CARE OF AT THE ST. REGIS ABU DHABI
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Kids are Princes and Princesses at Emirates Palace
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ffering a range of amenities specifically designed for young travellers, Emirates Palace, Abu Dhabi promises to deliver one of the most charmed hotel stays in the world for the entire family. At the airport, a hotel car awaits children with a personalised paging board and dedicated in-car entertainment. The very important princes and princesses (VIP's) are then personally greeted by a kid’s ambassador at the property and escorted to a registration counter where they also receive a welcome gift bag. Once checked in, youngsters can enjoy the services of the spa, dress up as their favourite Disney characters or take a magical tour of the palace. To make children feel comfortable, special arrangements can be done to the décor as well as to in-room entertainment.
Emirates Palace, Abu Dhabi
Al Habtoor’s The Westin Dubai Arrives This August
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ollowing the June opening of the W Dubai – Al Habtoor City and The St. Regis Dubai in late 2015, the emirate’s prestigious Hotel Collection at Al Habtoor City is poised to receive its final property in August, The Westin Dubai, Al Habtoor City. “The three hotels within the Collection complement each other, and provide endless choices to business and leisure travellers as well as to residents of Dubai. Al Habtoor City is a leisure destination unlike any other,” enthused Khalaf Ahmad Al Habtoor, chairman, Al Habtoor Group.
Al Habtoor City
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Kempinski Palm Jumeirah Launches Exclusive Membership
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AE residents who wish to take advantage of the recreational facilities of Kempinski Hotel & Residences Palm Jumeirah are now able to sign up for exclusive membership for a month, six months or for a whole year. The luxurious Dubai hotel boasts an expansive range of leisure activities and those joining the scheme can also benefit from complimentary access to the Kids’ Club. Along with other perks, the membership includes unlimited access to the private beach, the outdoor pool and the gym, and an additional 30 minutes for all rental activities when one-hour rental is purchased.
Villas at Kempinski Hotel & Residences Palm Jumeirah
Savoir Vivre Secures Top Butlers for UAE Clients
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n a bid to better cater to staffing needs of VIP households, royal palaces, yacht and private jet owners as well as key hospitality figures, VIP recruitment firm Savoir Vivre joined forces with International Butler Academy. As Katarina Janev, director, communications, Savoir Vivre, explained, the butlers offered to UAE clients are highly skilled in terms of housekeeping, serving and servicing. “When it comes to manners and etiquette, these [butlers] will be able to provide the ultimate high-end service,” added Janev.
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Arabs Favour London
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Luxury Car Service at Etihad Cargo
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rivate Jet Charter (PJC) revealed that London was the most popular destination for Gulf-based private jet users in the first four months of the year, with a total of 222 trips, followed by Paris with 185 journeys. The data was unveiled during the company’s celebrations marking its 15th anniversary in the Middle East. “Our wide range of services makes private jet a very luxurious option for families from the GCC. It is even an affordable luxury for those who wish to enjoy several stops in various locations. We also offer added value for Gulf businessmen who have a variable schedule by offering plenty of options, thanks to our strong contacts with aircraft suppliers all over the world,” explained Hugh Courtenay, founder, PJC.
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tihad Cargo has introduced a new offer for guests who wish to travel with their luxury car over the summer period. Apart from benefitting from special rates in first and business class, the cargo section of Etihad Airways also helps to arrange hotel accommodation and delivers the vehicle straight to the driver’s doorstep. Those travelling from Abu Dhabi can take advantage of the service at a number of destinations, including Amsterdam, Berlin, Düsseldorf, Frankfurt, Geneva, London, Manchester, Milan, Munich, Paris as well as Zürich.
Qatar Executive Shines at International Airshow
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atar Executive showcased two luxurious aircraft from its fleet at the recently-held Farnborough International Airshow in the UK. The latest Gulfstream G650ER and the all business class Airbus A319 were both on display. The G650ER, the first of 30 Gulfstreams on order, flies non-stop from the Middle East to North America or from destinations in Asia to Africa, and boasts a range of record-breaking features. Apart from being the fastest of this kind of jets, it also has the largest panoramic windows and the industry’s lowest cabin noise levels. On the other hand, the A319 can comfortably accommodate 40 passengers in lie-flat seats, offering maximum level of comfort and privacy.
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TRAVEL TRADE LUXURY
MIDDLE EAST
PICTURE: KUWAIT
THE BUSINESS OF LUXURY Boasting nearly 10 percent of the world’s oil reserves and the highest-valued currency unit globally, Kuwait is the meeting place of oil magnates and high-caliber businessmen who are just as discerning in their travel choices as they are in their billion-dollar deals.
Jumeirah Messilah Beach Hotel & Spaa
RITA KASZIBA WRITES
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hough according to the World Travel & Tourism Council (WTTC), tourism only accounts for 1.5 percent of the national GDP, versus the 3.1 percent global and the 2.7 percent Middle East average, the industry still represents a crucial element of the state’s development.
“Kuwait is a gem in the region,” stated Peter Schuler, general manager, Symphony Style Hotel, which was designed by the legendary Italian Missoni fashion house.
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According to Hakan Petek, general manager, Jumeirah Messilah Beach Hotel & Spa, what truly distinguishes Kuwait from other regional destinations is its rich culture and traditions that transpierce all aspects of life and are evident in the high proportion of locals in Kuwait City and across the country. As Zameer Seahabdeen, manager, operations, Al Mulla Travel Bureau, pinpointed, although Kuwait might not be the first destination that springs to mind when thinking of Middle Eastern tourist hotspots, yet, in terms of luxury offerings, the oil-rich country has craved itself a niche in the market.
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TRAVEL TRADE LUXURY
MIDDLE EAST
When it comes to entertainment and activities, Kuwait still lags behind its fastdeveloping regional peers, including Qatar, Oman, Bahrain, and of course the UAE, admitted Seahabdeen, adding that nevertheless the destination boasts several attractions, such as high-end shopping malls and beaches.
PICTURE: KUWAIT
traveller that seeks a more curated experience and tailored stay,” underlined Petek, further revealing that in order to maximise guest satisfaction and loyalty, the management records the preferences of high-end customers, ensuring that all elements are prepared to the highest possible level of perfection for their next stay.
DEAL BREAKERS In fact, at Symphony Style Hotel – which following its rebranding in 2014, became one of the first members of the Quorvus Collection, a new generation of expertly curated luxury properties – high-end guests make up around 70 percent of business, mirroring the country’s significance both regionally as well as internationally. “It is also the segment that has the largest average spend per night, so it is vitally important that as hoteliers, we get every detail right,” stressed Schuler, noting how these (mostly) business travellers have become accustomed to top quality services and high attention to detail, thus, they demand refined products
“From the professional welcome by our highly-trained staff to gourmet meals in our varied restaurants, we strive to focus on providing experiences that are exclusive to this region and offer guests the luxury of choice,” explained Petek, adding that as part of its drive to ensure more unique experiences in line with the ever-evolving preferences and interests of guests, the hotel teamed up with local vehicle providers to offer environmentally friendly transport options – a small yet thoughtful touch. Further elevating the destination’s high-end profile, Four Seasons Hotels & Resorts is gearing up to make its foray into Kuwait with the launch of its first project in the country in February 2017. Located in the central business district,
Symphony Style Hotel
and the best of everything. “Many of our corporate accounts are regular guests to the hotel and our teams know them personally, having spent time to get to know them and their preferences so that we can offer a true home away from home experience,” highlighted Schuler. The clientele booking accommodation in Kuwait is indeed increasingly discerning, concurred Petek, further revealing that at Jumeirah Messilah Beach Hotel & Spa for example, the luxury segment is not restricted to busy CEOs and corporate travellers. “We are also frequented by a considerable number of the region’s royal families and celebrities. On a daily basis, we have some 25 – 30 VIPs staying with us,” divulged Petek. In light of the high profile of travellers heading to Kuwait, it comes as no surprise that guests are now seeking unique experimental holidays with a rising demand for authentic and engaging encounters and activities, asserted Petek. “With the ever-changing luxury market comes a more demanding luxury
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the 263-key Four Seasons Hotel Kuwait at Burj Alshaya will boasts an Italian dining concept as well as a pan-Asian restaurant on the penthouse level, along with three other outlets. An indoor pool and a spa and fitness complex will complete the experience, while for meetings and glamorous weddings, two ballrooms and five function areas will be available. Kuwait is taking baby steps to boost its tourism, and as Schuler pinpointed, reports suggest gradual annual increases in industry-related investments over the coming year. This, supported by growing passenger arrivals at the airport, paint a positive picture for the future. “Due to all this, Kuwait is becoming a hotspot in the Middle East for travellers for authentic and luxurious experiences,” enthused Schuler. Likewise, Petek referred to the country’s 2015-2025 development strategy in which tourism was given a high priority, with plans to create a world-class leisure and business destination. “According to figures by WTTC, investment is anticipated to grow 10.8 percent this year alone,” reminded Petek. “With this growth, the luxury segment will form a considerable portion of the anticipated projects in the country […].”
AUGUST 2016
SHOPPING AT MILAN'S GALLERIA VITTORIO EMANUELE II IS AN EXPERIENCE IN ITSELF
EUROPE
TRAVEL TRADE LUXURY
EUROPE
ACCOMMODATION
Bulgari Comes to Moscow
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oscow has been chosen as the next location for Bulgari Hotels and Resorts, with the world’s seventh property flying the Bulgari flag expected to open in 2019 in the Russian capital. Located in a prestigious area, just 300m from the city’s landmarks, the hotel will comprise 65 rooms and suites, including a 300m2 suite with a 600m2 rooftop terrace. Other facilities will include a signature restaurant and bar, and a 1,600m2 spa with a pool. Additionally, Beijing, Dubai and Shanghai will all welcome Bulgari Hotels and Resorts in 2017.
Bulgari hotel in Moscow
SLH Enriches European Portfolio
Hôtel Monsieur Presents Parisian Elegance
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mall Luxury Hotels of the World (SLH) has welcomed three independently spirited hotels to its collection. Set in an 18th century house, Le Clos Saint-Martin Hotel & Spa, a classic French villa with a modern twist, boasting 33 rooms and suites, two outdoor pools, manicured gardens and a spa also joined the list. Meanwhile, Grand Hotel Central Barcelona also entered SLH’s scene with 146 units across seven floors, a rooftop SkyBar, and an infinity pool, among more. Lastly, the 76-key The Principal Madrid Hotel exudes the cosmopolitan style and sophistication that the city is famed for, featuring a classic Spanish restaurant, an urban garden and rooftop bar.
Hôtel Monsieur, Paris
W Grand Hotel Central Barcelona
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ith only 29 rooms and two suites, the recently unvield Hôtel Monsieur, Paris offers an intimate, yet bold and spirited address for visitors to the French capital. Gold and red overtones create an inspiring environment with each room type bringing to life a different atmosphere, displaying the spirit and eloquence of famous playwright, Sasha Guitry. The breakfast room serves a fine selection of pastries and gourmet dairy products, while the fully equipped fitness area offers a steam room, personalised massages and other services.
AUGUST 2016
TRAVEL TRADE LUXURY
EUROPE
ACCOMMODATION
One&Only to Debut in Europe
T One&Only Portonovi
he first foundations were laid for One&Only Portonovi, the hotelier’s first project in Europe and an integral part of a new high-end lifestyle development that is being built in Montenegro. The first phase of the 24ha destination is due for completion in 2017, while the hotel is scheduled to be unveiled in 2018. Setting a new standards in guest experience through impeccable service and offerings, One&Only Portonovi will comprise 120 rooms, suites and villas, a bouquet of dining and retail options, and a wellness and vitality centre. Aside from the hotel, Portonovi will also feature a selection of real estate properties and a 220-berth superyacht marina.
Maserati Shifts Luxury Stay into a Higher Gear
Maserati suite at Hôtel de Paris’
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aserati has added its signature style and passion to Hôtel de Paris’ one-of-a-kind suite. Almost six decades after the car manufacturer’s victory at the Monaco Formula 1 Grand Prix in 1957, the two brands came together to create a signature pop-up suite carrying the aesthetics and core values of the Italian vehicle expert. Located on the third floor of the Monaco property, with views of the sea and Casino de Monte-Carlo, the unit pays homage to the elegance of Maserati through a minimalist design, high-end materials and high attention to detail. To complete the experience, guests can also enjoy a transfer in the luxury car to and from Nice Côte d'Azur International Airport.
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AUGUST 2016
AIR
EUROPE
TRAVEL TRADE LUXURY
Alitalia Opens First Flagship Lounges
A Casa Alitalia
new travel experience embodying the concept of Italian hospitality await Alitalia passengers at the airline’s first two new flagship lounges at Rome’s Fiumicino – Leonardo da Vinci International Airport and at Milano Malpensa Airport. “With Casa Alitalia we will showcase Italian excellence and style in an elegant yet relaxed setting, where a warm welcome with attention to details will make our guests from all over the world feel as they were in a typical Italian home,” said Cramer Ball, CEO, Alitalia, deeming the opening of the lounges a further step in the re-launch plan of the airline’s ground and in-flight services.
VistaJet Takes Milestone Delivery
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rivate jet company VistaJet officially welcomed the 100th Bombardier business aircraft into its growing fleet – a Global 6000 jet, a model which entered into service earlier this year. “Over the past 13 years, we have invested billions in modern and efficient Bombardier aircraft. Our fleet has grown from just five jets in 2006 to more than 60 today. In 2006, VistaJet typically served 30 percent of the globe. Now we regularly serve over 90 percent of countries worldwide with one-way pricing,” commented Thomas Flohr, founder, VistaJet.
Nice Côte d’Azur Airport Re-imagined
Côte d’Azur Airport
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ice Côte d’Azur Airport has unveiled its new passenger path following the revamping of its commercial offering, which commenced at the end of 2014. The layout and design of terminals 1 and 2, as well as all the associated commercial planning aspects, have been completely re-thought, including security screening that is now centralised, a single shopping area leading to all boarding gates, a greatly enlarged lounge venue with a spacious waiting area providing passengers with more fluid circulation and giving them extra time, comfort and space. The new vision falls in line with the desire to make the hub a singular airport in which each passenger is unique.
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TRAVEL TRADE LUXURY
INTERVIEW
INTERVIEW WITH
Darren Darwin GENERAL MANAGER, ANANTARA AL JABAL AL AKHDAR
Opening this summer, Oman's new Anantara Al Jabal Al Akhdar Resort will offer a truly unique experience at a stunning location, with high-end facilities and luxurious touches as Darren Darwin, general manager, Anantara Al Jabal Al Akhdar, explains.
Travel Trade Luxury: How would you describe the profile of your future clientele?
in order to make the most of the location while also preserving the nature?
Darren Darwin: We believe that with the unique location and exciting, engaging experiences plus the Anantara brand, we will succeed in luring travellers from the GCC and beyond. Our target clientele is discerning, well-travelled and adventurous travellers from Gulf countries as well as internationally, particularly from Europe. [...] To cater towards these different types of travellers, we have 115 rooms, of which 33 are one- and two-bedroom pool villas, which boast an infinity pool overlooking the cliffs or hidden in an exotic garden. We also have 82 premier and deluxe rooms, which are amongst the largest in the country. Finally, the three-bedroom royal mountain villa is perfect for our more discreet guests, with its own entrance, private parking and huge personal infinity pool. [...]] Perched 2,000m above sea level on the curving rim of a great canyon, Anantara Al Jabal Al Akhdar is the highest five-star resort in the Middle East and amongst the highest in the world, with temperatures roughly 15 degrees cooler than in the rest of the Gulf region.
Darren Darwin: We have been building this property since 2011, giving ourselves enough time to ensure it has been designed to the highest standards and attention to detail has been paid to every aspect, while also ensuring that the natural surroundings are preserved and protected. Designed by award-winning French-Moroccan architect Lotfi Sidirahal from Atelier PoD Architecture, the resort reflects its culturally rich and diversely vibrant background. Prior to the design, Lotfi and his team spent considerable time exploring the surrounding area, meeting with inhabitants of the mountains and visiting abandoned villages to immerse themselves into the culture and ensure the resort stays true to the charm and intrigue of its locale. Constructed using traditional building techniques and local building materials, Lotfi has designed the resort to reflect Omani history and culture, with a contemporary flair. [[...]] Furthermore, the landscaping has been developed to resemble a local village [[...]].
Travel Trade Luxury: What measures have been taken
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Travel Trade Luxury: With upcoming openings like Anantara Al Jabal Al Akhdar Resort as well as Al
Baleed Salalah Resort by Anantara, Oman continues to strengthen its high-end profile. How will these openings change the Sultanate’s perception? Darren Darwin: The Sultanate is a unique country in the GCC region, filled with white sand beaches, rolling desert dunes and expansive mountain ranges and most importantly, it has preserved its own identity as an Arabian country, with a rich history, culture and heritage. Add to this is a wonderful climate, which our resort enjoys year-round and recent investment into infrastructure such as the USD6.1 billion development of enhanced airport facilities and you can see why the country is definitely a rising destination, capable of luring the luxury traveller. As a market leader, we believe that Anantara’s presence in Oman will open the country up to more international travellers and place Oman firmly on the map as a sought after destination in the Middle East. As an international brand, we will be using our global resources to promote our openings in Oman, and we hope this will continue to raise the country’s profile as a perfect luxury holiday destination, full of culture, history and unique experiences. Additionally, with the development of other five-star properties, we believe that Oman is definitely on the road to becoming a major player in the hospitality industry.
AUGUST 2016
AT YOUR SERVICE
TRAVEL TRADE LUXURY
Costa Cruises Suite Guests Enjoy Perks
Passengers booking suite or grand suite accommodation at Costa Cruises can now benefit from an extended range of amenities, including complimentary meals, unlimited drinks, reserved frontrow seat in the theatre, a daypass for the spa and special access to private events and activities. “Suites aboard Costa’s upscale contemporary ships are spacious and allow guests to travel in absolute luxury,” said Scott Knutson, vice president, sales and marketing, North America, Costa Cruises, noting that with the added perks, suite guests can enjoy a nearly all-inclusive experience. Holiday-makers sailing from Barcelona or Savona, can relax in a private VIP area prior to departure.
Elegant Journeys with Aston Martin Luxury travel company Elegant Resorts, and Aston Martin are set to collaborate on a bespoke collection of exclusive, self-drive tour escapes exploring England, Italy and Scotland through the Elegant Journeys series, between September – October. Clients will be able to climb behind the wheel of one of the world’s most stylish sports cars for a new breed of performance drive that blends scenic open roads, luxury hotels, world-class cuisine and unique experiences. High level of service and hospitality awaits guests on all three of the specially commissioned journeys – each one limited to just six vehicles – as they discover dramatic hidden corners of European destinations.
Heathrow Collaborates with Culinary Master
Queen Mary 2
Cunard Collaborates with Aspinal of London Passengers onboard Cunard Line’s Queen Mary 2 will soon be able to enjoy an indulgent retail experience through a partnership with high-end lifestyle brand Aspinal of London. Guests will delight in an exclusive collection created and produced in the distinctive Aspinal of London design, balancing contemporary fashion with practicality, with a superior quality that is reflective of the luxurious cruise company’s experience. Angus Struthers, director, Cunard Line, enthused, “The exclusive elegant travel collection for Cunard is reflective of both the luxurious Cunard experience, Aspinal’s timeless craftsmanship and inspired by two iconic brands. Guests who purchase this classic piece will now take home not only an extraordinary experience onboard the Queen Mary 2, but an exquisite memento of their journey at sea.”
AUGUST 2016
London’s Heathrow Airport announced an exclusive new collaboration with Michelin-starred chef Jason Atherton, who will be bringing some of his renowned dishes to Heathrow VIP, offering customers a taste of contemporary gastronomy. Exclusively available for business and first class passengers, the Heathrow VIP service offers a private and relaxing transition through the hub in just 44 steps – beginning with a chaufferdriven journey to a dedicated private entrance to the airport and ending with arriving in a luxury car directly at the door of the departing flight.
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TRAVEL TRADE LUXURY
EVENTS
Luxperience Enhances Show Programme
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uxperience is launching a series of thoughtprovoking professional development seminars exclusively for buyers attending the event between September 19 – 21 in Sydney. The lectures on technology, wellness, mindfulness and styling will throw the spotlight on current trends that are influencing the business world with each day offering a different programme. Speaking of his involvement in the event, Henry Weinrich Roth, TV personality and brand authority, explained, “What piqued my curiosity about being involved with Luxperience was how hugely advanced Luxperience is about delivering advanced marketing strategies to its delegates. The rest on your laurels reputation is not the Luxperience way. Luxperience is turning to style not coffee to upgrade its delegates’ experience.”
Youngsters Discover Greece with LTM
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EVENTS
t the invitation of the Ambotis Foundation and under the patronage of Artem Polanskiy, director, Luxury Travel Mart (LTM), pupils from the Belgorod-Dniester Children’s Home visited Greece between June 01 – 08. Located close to Mount Athos, Xenos Theoxenia Hotel provided accommodation for the kids, giving them the opportunity to enjoy the country’s nature. Each day of the children’s visit was filled with various activities, including animation programmes, master classes by animators from the Turbo Games Club, contests, swimming and visits to several attractions.
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ILTM AMERICAS Riviera Maya, Mexico September 26 - 29
Mount Athos
LUXURY TRAVEL MART Kiev, Ukraine September 27
MONACO YACHT SHOW Port Hercules, Monaco September 28 – October 01
AUGUST 2016