Travel Trade Luxury, August 2017, Issue 18

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AUGUST 2017 ISSUE 18

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AUGUST 2017 ISSUE 18

AFRICA / INDIAN OCEAN

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AFRICA & INDIAN OCEAN

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ASIA PACIFIC

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AMERICAS

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MIDDLE EAST

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EUROPE


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CONTENT

TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel

SENIOR JOURNALIST Ellen Petty

With August underway, globetrotters are getting ready to immerse themselves in new exciting worlds, to explore new lands and fill their inner worlds with unique experiences and ever-lasting memories. Today, luxury travel is less defined by thread count and Michelin stars and more by access to the people, places, and experiences that represent all that is authentic about a destination. There is no denying that comfort factors still apply and high standards of accommodation and dining will always feature high on a wish list, but now travellers seek a deeper understanding and immersion into local culture than ever before. Inspired by Sardinia’s summer breeze and Mauritius’ glistening waters, this issue celebrates the most blithesome month of the year, suggesting that there are luxuries that you simply cannot put a price tag on.

JOURNALISTS Maria Sabova Panayiotis Karanicholas Anna Spyrou

CONTRIBUTOR Dominique Christou

DESIGN & LAYOUT Elena Stylianou

WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis

DIRECTORS Andreas Constantinides Mary Kammitsi

HEADQUARTERS

Anna Spyrou Journalist

T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeluxury.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

CONTENT 03

WORLDWIDE REPRESENTATIVES

AFRICA & INDIAN OCEAN

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15 MIDDLE EAST

17 EUROPE

ASIA PACIFIC

11 AMERICAS

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INTERVIEW EVENTS

Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 Email: david@simpson-media.com Cover by: Japan Airlines

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AUGUST 2017


UNCOVER MALAWI'S HIDDEN NATURAL WONDERS AT MAJETE WILDLIFE RESERVE WITH THE LUXURY SAFARI COMPANY

ACCOMMODATION AFRICA & INDIAN OCEAN TRAVEL TRADE LUXURY

AFRICA & INDIAN OCEAN

MARCH 2016

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TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN ACCOMMODATION

Four Seasons Mauritius Uncovers Revamped Villas

Mauritius to Welcome AVANI Resort

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iming to expand its hospitality offering in the Indian Ocean, AVANI Hotels & Resorts has recently unveiled plans to open AVANI Bel-Ombre Mauritius Resort & Spa Scheduled to open in 2021, the new 150-key address will also feature 12 residential four-bedroom pool villas available for purchase, a specialty restaurant, an all-day dining restaurant, large multi-functional meeting space as well as a signature spa and gym. Commenting on the upcoming launch, Alejandro Bernabe, group director, AVANI Hotels & Resorts, stated, “Mauritius is one of the most vibrant beach destinations in the world and AVANI is the ideal brand to offer honeymooners, adventurers and incentive houses an alternative dynamic hospitality offering.”

Four Seasons Resort Mauritius at Anahita

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our Seasons Resort Mauritius at Anahita has revealed the new look of some of its luxury accommodation, following the refurbishment of the Royal Residence Villa and two Grand Residence Villas. Enjoying a secluded location along the shores of the Indian Ocean lagoon, the five-bedroom family units now feature a lighter elegant décor with the addition of light woods and textured fabrics to create a welcoming sense of home. Both categories boast an open plan lounge and adjacent dining room leading out through floor-to-ceiling glass doors to an expansive terrace, pool and private tropical garden. Guests are also able to benefit from a private butler service.

Rendering of AVANI Bel-Ombre Mauritius Resort & Spa

Sanctuary Retreats Supports Beekeeping Project

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n an effort to build long lasting relationships with rural communities in Africa while also promoting environmental conservation and income generation, Sanctuary Retreats Philanthropy (SRP), has recently collaborated with Mwika village on the western border of Tarangire National Park to launch a beekeeping project. With the help of donations from guests staying at Sanctuary Swala, Tanzania, SRP has been able to provide more than 30 sustainable hives and vital equipment to the beekeepers. Through this initiative, Sanctuary Retreats aims to further educate people about the importance of bees and their role in the conservation of the ecosystem while also transforming lives for the people living in Mwika providing beekeepers and their families the means to improve their lives and livelihoods.

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TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN ACCOMMODATION

Outrigger Mauritius Diversifies Events Space

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iming to expand its hospitality offerings, Outrigger Mauritius Beach Resort has recently opened Crystal, a unique events venue on the south side of the island, providing new opportunities for gala dinners, weddings and corporate meetings. Set to tap into the MICE segment, the air-conditioned transparent marquee can seat up to 250 people and is adaptable to suit the needs of many events with the latest audio-visual technology. Along with a dedicated MICE team, the 181-key resort also boasts five food and beverage outlets with customised menus for beach parties and weddings, live entertainment, and numerous other event spaces.

Outrigger Mauritius Beach Resort

Revamped &Beyond Phinda Rock Unveiled

Singita to Break Ground with Renewed Lodge

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ingita is set to demonstrate new standards in energy management by reopening Singita Sweni Lodge in South Africa’s Kruger National Park in August. Redesigned with sustainability as the core principle, the property follows the example of its sister address Singita Lebombo Lodge, and boasts Tesla Powerpack system, adding storage capabilities to the company’s existing solar projects on the premises, which enable sustainable energy generation and consumption. Hidden within 13,355ha area, the accommodation’s new face mimics the surrounding landscapes. The incorporation of energy-saving methods is considered as the next step in the safari provider’s 100-year vision to preserve and protect the area for future generations.

&Beyond Phinda Rock Lodge

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o celebrate its 20th anniversary, &Beyond Phinda Rock Lodge has officially reopened following a comprehensive refurbishment in line with &Beyond’s commitment to providing world-class luxury safari experiences. The lodge’s guest areas have been redecorated using a combination of woven linen, hand-embroidered cotton and Persian carpets while bathrooms have been completely refurbished to feature raw timber slabs and granite surfaces. The windows in the guest lounge have been replaced with French doors, opening up the room onto an extended outdoor veranda, while a new rooftop terrace provides the ideal venue for dining beneath the stars. The refurbishment has retained the sense of intimacy which is integral to the small and exclusive lodge, while the new natural touches retain a sense of luxury.

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Singita Sweni Lodge

AUGUST 2017


PRACTISE THE ART OF TAI CHI AT CHIVA-SOM, A THAI WELLNESS RESORT

ASIA PACIFIC


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ASIA PACIFIC

Marriott to Double Luxury Footprint in Asia Pacific

Shangri-La to Open in Melbourne

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arriott International unveiled plans to add over 100 high-end properties in Asia Pacific, representing more than half of its global pipeline of 200 luxury properties across eight brands. With the introduction of 11 luxury addresses in the region this year, adding to the current portfolio of 113, it is expected to be a breakthrough year for the group. China is set to welcome more than half of the new additions, while the company also has plans for emerging destinations such as Tasmania and Sri Lanka. Peggy Fang Roe, chief sales and marketing officer, Asia Pacific, Marriott International, said, “Asia Pacific is the fastest growing market for Marriott International outside of North America, with the luxury segment averaging one new hotel every month this year.”

Melia Expands Across China and Malaysia

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eliá Hotels International is continuing its growth with the recently inaugurated Meliá Shanghai Hongqiao, a five-star hotel targeting the bleisure segment in China, with 187 rooms as well as meeting, dining and wellness facilities. This is the third hotel for the company within the country, joining Gran Meliá Xian and Meliá Jinan, with plans to open another five hotels in the future. Meanwhile, the company also announced Meliá Melaka, its fourth Malaysian hotel. The hospitality group strengthened its sales and distribution strategy by extending its partnership with online travel agency Ctrip, in a bid to improve its brand recognition and attract a greater number of Chinese guests to its hotels all over the world.

Nepal to Welcome Dusit Thani in 2020

A Nepal

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fter signing a management agreement with Omstone Asia Capital Nepal, Dusit International, the Thailandbased global hospitality company, unveiled plans for its first property in

Nepal. Slated to open in 2020, Dusit Thani Himalayan Resort & Spa will comprise 44 guest rooms and 20 villas, each providing views of the mountain range. The new address will feature a wellness spa designed to promote emotional and physical well-being along with an all-day dining restaurant and meeting facilities. Suphajee Suthumpun, group CEO, Dusit International, highlighted, “In keeping with our brand promise to uniquely deliver gracious hospitality to the world, we will do all we can to ensure our destination resort has a positive impact on the local environment and community […].”

Rendering of Shangri-La Hotel, Melbourne

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P Setia Berhad Group has announced Shangri-La Hotels and Resorts as the official operator of a hotel within an iconic two-tower luxury development in Melbourne’s central business district. Currently under consideration for planning approval and expected to be completed in 2022, the first tower will house the five-star Shangri-La Hotel, Melbourne, while the second, connected via a sky bridge, will include some 300 luxury residential apartments as well as office and retail space. The hotel will feature an estimated 500 guest rooms with three levels of amenities, including a sky lobby, restaurants, spa, fitness centre, pool and a state-of-the-art ballroom.

Four Seasons Sydney Boosts Dining Options

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our Seasons Hotel Sydney launched of Mode Kitchen & Bar, in July, in response to the local demand for fine dining in a casual bistro style. Designed by Luchetti Krelle to reflect the glamour of the 1920’s, the 200-guest venue boasts a mix of seating options, including central bar, a chef’s table, banquettes, lounge seating and two private dining spaces. The head chef, Francesco Mannelli, has been entrusted to create a menu delivering simple dishes using quality seasonal produce and executed exceptionally well, drawing from his rich experience in Australia.

AUGUST 2017


ACCOMMODATION

Yiwu Welcomed Shangri-La Hotel

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n June 24, Shangri-La Hotel, Yiwu opened its doors, marking the expansion of the group’s pipeline of luxury hotels in China. Featuring 362 rooms, dressed in natural colours and adorned with the Chinese Rose, the new address connects guests to the culture and history of Zhejiang province and is located in the 52-storey mixed-used Yiwu World Trade Centre, comprising commercial spaces, apartments and shopping. Among other amenities, the new address features more than 3,880m2 of event space offering extensive meeting and conference facilities that can accommodate 1,000 guests. Located in close proximity to Yiwu International Expo Centre, airport and train station, the hotel is expected to attract both leisure and business travellers.

ASIA PACIFIC

TRAVEL TRADE LUXURY

W Hotels Launched Shanghai Flagship

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Hotels Worldwide has unveiled W Shanghai - The Bund, marking the brand’s entry to Shanghai’s hospitality market and its third address in Mainland China. Owned by Sinar Mas Group and captivating the contrast of the city’s past and its avant-garde present, the 374-key address offers five exclusive places to socialise and dine, 6,000m2 of meeting and events spaces, an AWAY spa with numerous treatments for the guests to enjoy, along with ultra-modern gym. “[…] We are bringing guests closer to the music, design, fashion and Fuel – the brand’s take on fitness – scenes in Shanghai while providing our signature Whatever/Whenever service, delivering whatever guests want, whenever they want it, in this incredible city,” said Christian Humbert, general manager, W Shanghai – The Bund.

W Shanghai - The Bund

Anantara Kalutara Inaugurated Ballroom

Melbourne to Welcome First Mandarin Oriental

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n a bid to further expand its hospitality offerings, Anantara Kalutara Resort opened a 680 m2 ballroom in July, offering guests a unique setting for weddings, meetings, events and corporate retreats. Inspired by Sri Lankan culture and designed by renowned architects MICD Associates, the purpose built ballroom is fully-equipped with a state-of-the-art lighting system, which can be programmed to create any mood desired, as well as full audio-visual, sound and entertainment infrastructure. The venue is able to accommodate up to 400 guests and also feautres expansive indoor and outdoor pre-function spaces overlooking the Indian Ocean and Kalu Ganga river.

Anantara Kalutara Resort

AUGUST 2017

Melbourne

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n partnership with Melbourne-based property developer Landream, Mandarin Oriental Hotel Group has unveiled plans to open and manage a new luxury address in Melbourne, making the Asian brand’s debut in Australia. Featuring 196 spacious, contemporary guestrooms and suites designed to reflect local culture, together with features inspired by the brand’s oriental heritage, the property was designed by award-winning architect, Zaha Hadid. Moreover, the group will manage 148 residences, located on the tower’s upper floors, which will provide some of the most luxurious private homes in the city. Boasting a restaurant and a bar with a landscaped roof terrace as well as a variety of meeting spaces and an executive club lounge, the new address will open its doors in 2023.

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TRANSPORTATION

ASIA PACIFIC

Japan Airlines Revamps its Cabins

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o enhance onboard passenger experience, Japan Airlines (JAL) has introduced additional JAL SKY SUITE configured Boeing aircraft on select routes, with a vision to gradually raise the notch one class above in all cabin services. Travellers on the carrier’s Tokyo Narita – Kuala Lumpur route had the first opportunity to enjoy the improved facilities aboard B787-9 with other international itineraries set to progressively deploy the upgraded jets. The revamped features include, among others, additional fully-flat seats in business class reflecting robust corporate demand and new spacious seats in economy class on multiple flights.

JAL SKY SUITE III

Qantas Turned Flyers into Sommeliers

Tourism Australia Promotes Luxury Niche Travel

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o meet the rising demand for authentic experiences among discerning travellers, Tourism Australia has partnered with travel service providers to develop a niche tourism programme, Signature Experiences of Australia. Representing one of the organisation’s key pillars to support the country’s competitive positioning under the agenda There’s Nothing Like Australia, the initiative targets travellers wanting to visit with the purpose of following specific interests. In collaboration with selected industry collectives, the programme comprises luxury lodges, golf courses, walks, indigenous experiences, fishing adventures and wildlife.

Silversea and Peninsula Hotels Joined Forces

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ith the aim to revamp its onboard wine menu, Qantas Airways conducted its Annual Week of Qantas Wine Tasting, with frequent flyers participating in the selection process. The passengers, who are members of the carrier’s online wine community Qantas epiQure, joined the Qantas Rockpool Sommeliers team to blind-taste a range of wines, nominating their favourites, from which the experts will select the varieties to be featured in business class menus on board domestic and international flights for the next 12 months. Neil Perry, creative director, food, beverage and service, Qantas Airways, commented, “[…] We are pleased the frequent flyers’ choice wines have been chosen by people who are as passionate as we are about food and wine.”

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n partnership with The Peninsula Hotels, Silversea Cruises is now offering a revamped personalised programme for Silver Muse’s 73-day Grand Asia Pacific Voyage, departing on February 02, 2019. The luxury hotel brand will enrich cruisers’ experience with insider knowledge of the Asian destinations thanks to an onboard team of local specialists and chefs, along with exclusive events in selected cities and a post-cruise stay at the Peninsula Tokyo with Japanese-themed dinner. Manfredi Lefebvre d'Ovidio, executive chairman, Silversea Cruises, enthused, ”The Peninsula Hotels shares our commitment to excellence and providing the highest level of personal attention, and we are certain this will be reflected in every detail of their contributions to our guests’ travel experience.”

AUGUST 2017


ADMIRE THE NATURAL WORLD COMBINED WITH ECO-FRIENDLY LUXURY AT PIKAIA LODGE IN THE GALÁPAGOS ISLANDS

AMERICAS


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AMERICAS

ACCOMMODATION

Kempinski’s Luxury Arrives in Cuba

W Hollywood Unveils W Sound Suite

A Gran Hotel Manzana Kempinski La Habana

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empinski Hotels has inaugurated what is said to be the first five-star luxury hotel in Cuba with the launch of Gran Hotel Manzana Kempinski La Habana. Set to bring a new level of guest experience to the heart of Old Havana with European-style hospitality, the 246-key property features six restaurants and bars, a 1,000m2 world-class spa and wellness facility, as well as panoramic views of the historic city centre. Xavier Destribats, general manager, Gran Hotel Manzana Kempinski La Habana, enthused, “Our property will not only be the first of its kind in this market, but we believe it sets a new standard for the entire Caribbean.”

fter partnering with CocaCola, W Hotels Worldwide, part of Marriott International, has recently unveiled its W Sound Suites at W Hollywood, offering music lovers a unique opportunity to experience recording in the core of the global music capital. Featuring the latest equipment in sound technology, W Sound Suite already available in three W branded properties including Bali, Seattle and Barcelona, is the brainchild of DJ White Shadow, music director and Chicago-based producer known for his work with Lady Gaga. Commenting on the new offering, Anthony Ingham, global brand leader, W Hotels Worldwide, stated, “[...] W Sound Suites provide a perfect environment for professional musicians to record while on the road, while also being available for hotel guests that want a taste of the limelight.”

Auberge to Operate Four Seasons Enhances Collaboration with UnionPay Historic Austin Property

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uberge Resorts Collection has been selected to manage the architectural landmark Commodore Perry Estate in central Austin, which will turn into a small luxury hotel following the restoration project scheduled for completion in 2019. The historic address will comprise 53 guest rooms, flexible event space and a destination restaurant offering culinary experiences using locally sourced ingredients. The development will also boast Aubergebranded residences as a part of the second phase of construction. Dan Friedkin, chairman, Auberge Resorts Collection, noted, “The Commodore Perry Estate offers an exceptional setting for Auberge’s signature style of tailored luxury and unforgettable guest experiences. It will be an ideal complement to the other iconic properties in our collection.”

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Four Seasons Hotel Hangzhou, West Lake

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n the back of a successful ongoing partnership, Four Seasons Hotels and Resorts has announced the expansion of its cooperation with UnionPay International, to extend beyond payment solutions. With more than 90 percent of properties across the chain’s portfolio accepting the payment option, the two companies have decided to reward cardholders, beginning with a promotion for Chinese Bank of Communications premium card owners who book a stay across the hotelier’s seven properties in mainland China. Rainer Stampfer, president, hotel operations, Asia Pacific, Four Seasons Hotels and Resorts, commented, “China ranks among the top three global feeder markets for Four Seasons and we are delighted to be able to embark on the next phase of our collaboration with UnionPay […].”

AUGUST 2017


ACCOMMODATION

Oetker Collection Debuts in South America

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etker Collection has announced the opening of its first property in South America, Palácio Tangará in Sáo Paulo, a fusion of European hospitality and Brazilian way of life. Designed by a team of renowned architects, the elite five-star property features 141 guestrooms, including 59 suites, that all overlook the highly regarded Burle Marx park. Visitors to the urban oasis are able to enjoy exclusive culinary offerings from Michelin-star chef Jean-Georges Vongerichten, the brand’s signature spa treatments along with ballrooms and banqueting spaces, among other worldclass amenities, creating an outstanding hospitality experience in the destination, enthused Frank Marrenbach, CEO, Oetker Collection.

AMERICAS

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W Hotels Innovates with Video Game

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o celebrate the opening of W Bellevue in Washington, W Hotels Worldwide, launched what is said to be the hotel industry’s first ever video game Belle the Bear, inviting gamers and guests to virtually explore the location and compete until July 15. The retro adventure game takes players on a journey through the highlights of the city and the newly-opened property. For alimited time, exclusive prizes awaited the top US scorers, such as complimentary hotel stays, roundtrip airfare, and bespoke tours, among others. Anthony Ingham, global brand leader, W Hotels Worldwide, said, “[…] Creating Belle the Bear, a throwback game with an innovative edge, is just another example of how we are constantly looking for new ways to engage with future W fans.”

W Bellevue

Mandarin Oriental, Miami Unveils Premium Venue

Peninsula Beverly Hills Creates Wellness Escape

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he Peninsula Beverly Hills has introduced Urban Wellness Retreat programme, offering guests healthy and active respite in the city. Designed to combine detox methods with ultimate pampering, the personalised wellness experience includes private fitness classes, guided meditation and restorative sports massage, along with customised healthy meals from the hands of the property’s executive chef David Codney, fusing locally sourced ingredients of the highest quality. Guests are also able to take advantage of the address’ other signature facilities, such as what it said to be the only five diamond-rated restaurant in Los Angeles, a title held for 22 consecutive years, as well as the roof garden featuring a swimming pool and private cabanas, among others.

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andarin Oriental, Miami has announced the launch of an exclusive events-only space on Brickell Beach, overlooking Miami skyline and Biscayne Bay, with capacity to host up to 500 guests across its 1,858m2 premises. Enhancing the five-star property’s portfolio of private areas, the day and night venue is able to hold team-building activities, beach parties, weddings and large dinners, among other options. Event organisers can rely on the hotel’s catering services, offering specialties such as barefoot barbecues, chic cocktail receptions and other customisable fine dining concepts.

AUGUST 2017

13 The Peninsula Beverly Hills


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AMERICAS

TRANSPORTATION

Delta One Travellers to Enjoy New Menu

Second right, Shook and Dotolo amongst Delta Air Lines crew

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os Angeles-based chefs Jon Shook and Vinny Dotolo will offer their culinary creations to Delta One customers on board Delta Air Lines' flights departing from Los Angeles International Airport. Passengers flying to John F. Kennedy International Airport and Ronald Reagan Washington National Airport will be able to indulge in newly created menus featuring local, fresh and seasonal ingredients, reflective of the fare served at the duo’s most popular establishments including Animal, Son of a Gun and Jon & Vinny's. Shook and Dotolo noted that the carrier is taking an innovative approach to in-flight dining and are proud to partner with the company as it elevates airplane food and customer experience.

The Ritz-Carlton Enters Luxury Cruising The Ritz-Carlton vessel rendering

American Airlines Introduces Pre-Flight Dining

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n May 25, American Airlines celebrated the launch of its first dining lounge at John F. Kennedy International Airport, offering first and business class customers the opportunity to experience full-service dining. The locally inspired menus feature ingredients from local purveyors along with specialty cocktails designed by mixologist Pamela Wiznitzer and hand-selected wines from sommelier Desmond Echavarrie. Kurt Stache, senior vice president, marketing, loyalty and sales, American Airlines, commented, “We already provide the best premium in-flight experience among US airlines. Now we are thrilled to unveil our remodelled flagship lounges and to be the first US airline to offer top-of the-line dining in the airport [...].”

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he Ritz-Carlton Hotel Company has announced its entry into the luxury cruise sector by establishing The Ritz-Carlton Yacht Collection, with the first of three lavish yachts scheduled to set sail in 2019. Bringing the brand’s lifestyle to sea, the itineraries currently under development will call at intimate destinations including Mediterranean, Northern Europe, the Caribbean and Latin America, on seven- and 10day voyages. On board the first vessel, boasting 149 suites with private balconies, up to 298 passengers will enjoy the hotelier’s signature service, including food created by a three Michelin-star chef, a spa, panorama lounge and wine bar, along with destination programmes curated in collaboration with local chefs, musicians and artists, to ensure an unparalleled experiential journey.

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HondaJet Receives Canadian Certification

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onda Aircraft Company announced that HondaJet received its type certificate from Transport Canada on June 01. The approval paves the way for the company to commence deliveries to Canadian registration customers as the company boosts the production of the light jet. “We are proud to achieve Canadian certification for the HondaJet, which signifies it meets the high safety standards governed by Transport Canada,” said Michimasa Fujino, CEO, Honda Aircraft Company. This achievement follows approvals in the US and Mexico as well as from European Aviation Safety Agency.

AUGUST 2017


ENTER THE MYSTERIOUS SEA WORLD IN STYLE AT ATLANTIS, THE PALM'S UNDERWATER SUITES

MIDDLE EAST


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MIDDLE EAST

TRANSPORTATION

Qatar Airways Launched Greek Menu

I Calombaris, centre

n celebration of its Airbus A380 service to Melbourne, which took off on July 01, Qatar Airways partnered with chef George Calombaris to launch a new first and business class menu. The cuisine, which will be available until September 30, features Greek-inspired dishes that were developed while considering that during flights, travellers’ taste buds change, making it important to have powerful flavours. The menu was chosen due to the fact that Athens is one of the carrier’s most popular destinations for Melbourne-based passengers passing through Hamad International Airport.

Etihad’s First Class Impressed at Skytrax Awards

Celestino, centre

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tihad Airways’ first class cabin has led the carrier to victory at the annual Skytrax World Airline Awards, where the product received accolades for World’s Best First Class, Best First Class Onboard Catering, and Best First Class Airline Seat. Serving a global benchmark of airline excellence based on passengers’ votes, the occasion marks the third time the carrier has won all three first class award categories. Linda Celestino, vice president, guest experience delivery, Etihad Airways, commented on the achievement, “These awards not only recognise our drive for innovation and a superior guest experience, but also reinforce our commitment to first class travel - an experience for which we have set the industry benchmark.”

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AUGUST 2017


LOOSE YOURSELF AT THE ENDLESS BLUE AT SANTORINI SECRET SUITES & SPA

EUROPE


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ACCOMMODATION

EUROPE

New Le Grill Unveiled in Monaco

Raffles Signs Iconic London Landmark

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e Grill, located on the eighth floor of the Hôtel de Paris MonteCarlo, has reopened its doors after months of extensive remodeling. The renovations include contemporary sea-themed decor, a retractable roof, a redecorated Winston Churchill private dining room, and an expanded outdoor terrace with extended views of the Mediterranean Sea and Monaco. Franck Cerutti, executive chef, Hôtel de Paris Monte-Carlo, summarised his vision for the restaurant as Mediterranean and marine, which will be reflected in the imaginative menu. The redesigned dining concept is the property’s first new restaurant to be unveiled.

Old War Office London

R Hôtel de Paris Monte-Carlo

affles Hotels & Resorts has announced a historic partnership with Hinduja Group and Obrascon Huarte Lain Desarrollos to transform the Old War Office building in London’s Whitehall into a hotel and deluxe residences. Built in 1906 and serving the purpose of an office for many of the UK’s influential political and military leaders, following permission, the Grade II* listed property will undergo a three-year multi-purpose redevelopment including 125 rooms, 88 private residences, dining outlets and other amenities. Commenting on the new collaboration, Sébastien Bazin, CEO, AccorHotels, said: “[…] This is a significant step for Raffles Hotels & Resorts and a strategic addition to the group’s luxury portfolio. We remain committed to providing guests with unparalleled service and experience.”

Kempinski Hotel Moika 22 Celebrated Golf

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he third annual Kempinski Golf Cup in St. Petersburg, organised by Kempinski Hotel Moika 22, was held on July 01 at the new Peterhof Golf Club, timed to coincide with its opening. In line with the hotelier’s global tradition of supporting the game, the event brought together golfers on the 18-hole championship course of the brand new club, where aside from competing in the tournament, participants also learnt how to play in open lessons. The winning teams received bespoke prizes, such as a weekend for two at the chain’s properties, and participants enjoyed a gala dinner with award ceremony.

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AUGUST 2017


ACCOMMODATION

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Huus Gstaad Introduces Adventurous Hospitality

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icking-off the summer season, Huus Gstaad has committed to make the Alps appeal to everyone with a bespoke summer programme featuring its own mountain concierge, among other seasonal highlights. As a community base and a restful retreat for adventurers, the property’s summer offerings include an outdoor activity-filled seven-day programme, comprising of guided nature walks, rock climbing courses, rafting, mountain biking and canyoning, among other sport and cultural events. Housed in a traditional wooden-clad chalet, the 136key property also offers guests four restaurants serving organic local cuisine, along with a rooftop bar and garden to relax after the outdoors adventures.

Cristallo Resort Joined Luxury Collection

Huus Gstaad

Hôtel de Crillon Begins New Era

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he Luxury Collection Hotels & Resorts has announced that the historic Cristallo Resort & Spa in Italian Cortina d’Ampezzo has joined its portfolio of upscale destinations, representing the collection’s first ski resort. While also marking the chain’s first property in Cortina, the dual-season address reopened after a revamp of its facilities to reflect Italian heritage, including 74 guest rooms and suites, four restaurants, spa and beauty centre, as well as a fitness club, private event space and a golf course. “The iconic Cristallo Resort is a perfect fit for The Luxury Collection, as it is truly a hotel that defines its destination,” said Mitzi Gaskin, global brand leader, The Luxury Collection Hotels & Resorts and JW Marriott.

AUGUST 2017

Hôtel de Crillon

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fter an extensive four-year restoration, the Parisian landmark Hôtel de Crillon has revealed its new face and reopened its doors, enabling guests to experience history with a modern twist. Marking Rosewood Hotels & Resorts third European property, the address now boasts a renovated façade and grand reception rooms, among other revamped features. The 78 rooms and 46 suites reflect a Parisian residential style, while sophisticated dining outlets and enhanced recreational and beauty facilities are also available. Radha Arora, president, Rosewood Hotels & Resorts, commented, “[…] Today, we greet the creative and the bold who represent the forward-thinking France of today, and travellers from all around the world who are looking for unique experiences amidst an exquisite sense of place.”

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ACCOMMODATION

Switzerland to Welcome Six Senses

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ix Senses Hotels has recently unveiled plans to open Six Senses Crans-Montana in 2020 under a long management agreement with 1875 FINANCE, marking the group’s first resort in Switzerland. Featuring 47 guest rooms and suites, the new address will boast restaurants, a sun terrace, a bar and retail space alongside a 2,000m2 spa specialising in alpine treatments, gym and fitness studio, pool, and a suspended relaxation area. Bernhard Bohnenberger, president, Six Senses Hotels Resorts Spas, enthused, “We are thrilled to collaborate with 1875 FINANCE and are eager to expand our presence in Europe. This project will offer an amazing selection of outdoor activities including onsite ski-in and ski out access plus a rich wellness offering […].”

Crans-Montana

LHW Introduces Destination Experience Guides

Rome

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iming to help inquisitive travellers discover the hidden gems of Paris, Dublin, London, New York and Rome, The Leading Hotels of the World (LHW) has recently launched five Destination Experience guides enabling guests staying at one of the company’s 375 independent properties to find what lies beneath the surface of the cities. Shannon Knapp, senior vice president, LHW, explained, “Within the guides, curious travellers will find experiential offerings crafted by our hoteliers and recommendations from local artisans and influencers who call these cities home. The five current guides will be followed by seven additional destinations, providing a trusted platform for trip planning and inspiration.”

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AUGUST 2017



TRAVEL TRADE LUXURY

TRANSPORTATION

EUROPE

Air France Introduces Onboard Meditation

Rolls-Royce Enters Leeds

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olls-Royce Motor Cars has announced that Leeds will be the location for its next, all-new showroom, hailing as the superluxury brand’s eighth dealership in its home market. Due to open in the first half of 2018 under the management of Stratstone, the Leeds dealership will serve customers across the North of England, offering both new and Provenance Pre-Owned RollsRoyce cars, as well as full after sales services. James Crichton, regional director, Europe, Rolls-Royce Motor Cars, commented, “Rolls-Royce Motor Cars takes great care in selecting dealer partners. Our partnership with Stratstone will help us deliver sustainable growth in our home market, while meeting customers’ expectations of the unparalleled service that Rolls-Royce is famous for.”

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ir France has launched an in-flight meditation program in collaboration with mobile application Mind, inviting passengers on board long-haul flights to experience the benefits of deep relaxation. The audio recordings with corresponding videos, six each for adults and children, are available in the new meditation section on passengers’ individual screens. They were exclusively designed by Christophe André in collaboration with the carrier’s anti-stress centre to ensure the benefits of mindfulness while travelling. During the initial testing, 90 percent of passengers felt relaxed after using the platform, while 85 percent of flyers reported higher comfort.

Rolls-Royce Ghost

Airbus unveils new A320 Interior

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ollowing the successful launch of Airbus A330neo and A350, Airbus has recently announced that its A320 jet has joined its Airspace family, enhancing passengers’ experience. Featuring a common cabin design with the other two aircraft models while incorporating the latest technology, the new addition boasts what is said to be the largest overhead storage compartment in its class along with iconic ceiling lighting, fullyintegrated window shades and new lavatory design alongside less obtrusive cabin sidewall panels. Ingo Wuggetzer, vice president, cabin marketing, Airbus, revealed, “The A320 offers airlines 40 percent more volume for their passengers’ bags, accommodating larger carry-on bag dimensions than competing singleaisle airliners. More overhead space means quicker boarding times, a value-add for passenger, and a better overall experience.”

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AUGUST 2017



TRAVEL TRADE LUXURY

BITS OF BLISS

EUROPE

Bedat & Co Partnered with SECOO

Fraser Promotes Sustainability

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edat & Co, a Swiss luxury watch brand, has partnered with SECOO, a comprehensive luxury product and e-services platform, to make its products formally available for sale in China through the e-commerce website. The collaboration marks Bedat & Co’s entrance into the Chinese market and the collaboration is expected to grow through continuous expansion of targets while increasing dependence on each other to develop business opportunities. The timepiece brand aims to fully tap into the potential market of 15 million high-end customers, through utilisation of SECOO's multi-faceted pool of resources including its market intelligence library.

Bedat & Co

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iming to tackle the issue of plastic pollution in the ocean, Fraser, one of the world's leading full-service yachting companies, has recently partnered with CanO Water, the producer of specially created aluminium cans that have the highest recycling rate of any drink product currently on the market. Commenting on the initiative, Raphael Sauleau, CEO, Fraser, explained, “For the past 70 years, the oceans have provided Fraser with the fundamental resource for our industry. […] Fraser’s partnership with CanO Water further demonstrates our commitment to this cause. We will be encouraging all our clients to have CanO Water on board their yachts and look forward to continuing to educate the industry and the yachting community on this important issue.”

L’Atelier LVMH Impressed at New McArthurGlen Outlet to Viva Technology Please Dutch Shoppers

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he second edition of the digital transformation event Viva Technology marked success for the L’Atelier LVMH Moët Hennessy Louis Vuitton stand, which attracted visitors with a rich lineup of talks and presentations. The three-day show saw the group’s luxury lab become a vibrant hub for discovery and exchanges, in line with its core values of creativity, innovation and entrepreneurial spirit. As a part of the programme, the company presented the first LVMH Innovation Award to French start-up Heuritech, specialising in artificial intelligence and machine learning. Alongside a full schedule, the company screened 450 hours of virtual reality video at its bar and enabled 1,700 participants to experience an inside tour of Ruinart champagne house with the Petit R application. Viva Technology 2017

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cArthurGlen Designer Outlets has announced the acquisition of Rosada in Roosendaal, expanding the retailer’s portfolio to 24 outlets through its conversion into McArthurGlen Rosada. Joining Roermond Designer Outlet to become the chain’s second branded venue in the Netherlands, the new addition is conveniently located only 30 minutes from Rotterdam and the historic city of Antwerp in Belgium. Featuring over 75 premium fashion stores offering an array of well-known brands, four cafes and restaurants, a children’s play area and electric car parking, among other facilities, the outlet promises a quality shopping experience for all.

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AUGUST 2017


TRAVEL TRADE LUXURY

INTERVIEW

INTERVIEW WITH

Louisa Wu DIRECTOR, COMMERCE, MANDARIN ORIENTAL, HONG KONG

Hong Kong boasts a plethora of offerings that cater to the demands of every traveller. With the experiential travel shaping tourism, Louisa Wu, director, commerce, Mandarin Oriental, Hong Kong, shares how the establishment stands out among other high-end properties and what lies behind the loyalty of its discerning guests.

Travel Trade Luxury: What differentiates Mandarin Oriental, Hong Kong from the other luxury properties?

Travel Trade Luxury: What do you believe are the most distinctive services the hotel can wow the guests with?

Louisa Wu: Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. From the moment guests step off the plane, they can enjoy our personalised meet-and-greet service at the airport to be whisked through immigration and baggage and take one of our private cars directly to our hotel with ease. […]. As an iconic landmark itself, our hotel boasts a collection of 10 outstanding restaurants and bars, including three with Michelin stars, a Shanghai-inspired holistic spa, an indoor pool and a 24-hour fitness centre, making it a much-loved address for those seeking an exclusive sanctuary in the heart of this exciting city. Apart from being recognised by Forbes Travel Guide with 30 stars in 2017, the most in any city hotel in the world, our colleagues are the key to winning the loyalty of our guests. They are the ones who interact and impress our guests with their excellent services, making them feel special on arrival and throughout their stay, providing those lasting memories. […].

Louisa Wu: We have a team of multi-lingual colleagues available to provide our guests with assistance whenever needed. Also, our seasoned and dedicated concierge team always tries its best to delight our guests by exceeding their expectations. Apart from our luxurious rooms and suites, individually unique restaurants and bars, as well as award-winning spa facilities, our impeccable service is the reason why affluent guests stay with us during their trip in Hong Kong. We are dedicated to be the quintessential home away from home for our guests and have natural respect for them where the very smallest gesture or task is delivered with genuine sincerity. Our attention to detail and quest for perfection are the best incentives to attract our guests. […]

AUGUST 2017

Travel Trade Luxury: In terms of authentic experiences, what trends have you observed among your guests and what would you recommend to those who wish to get a different taste of Hong Kong?

Louisa Wu: Some guests would like to stay away from the tourist attractions and have a brief experience of a local daily life by visiting wet [food] markets, fruit markets or flower markets. Some of them also want to pay a visit to some older districts in Hong Kong, such as Yau Ma Tei, Wan Chai, and Shek Kip Mei, exploring a different side of Hong Kong which they seldom see through media. These areas reflect local living and the hustle and bustle of Hong Kong life. On the other end of the spectrum is visiting our outlying islands or coastal towns to escape the city for some nature, hiking, and wildlife. Together with our knowledgeable concierge team, we offer private, curated excursions, so that guests can enjoy Hong Kong’s diversity, alongside local experts and tastemakers. Examples include Urban Photography Experiences, Enlightened Walks, Hong Kong Food Walks and Bespoke Art Walks. We recommend the guests to be in touch with our professional concierge team upon booking their stay with us. Our team will then be able to know what kind of experiences the guests are looking for and can make relevant suggestions for their consideration. […] We can arrange a limousine for their tours upon request.

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TRAVEL TRADE LUXURY

AT YOUR SERVICE

SFO Museum to Tell the Story of Aviation

Ushuaïa Ibiza Beach Hotel

Mercedes-Benz Fashion Weekend Conluded in Ibiza The first edition of the Mercedes-Benz Fashion Weekend Ibiza runway took place on July 08 at Ushuaïa Ibiza Beach Hotel, featuring Spanish designers and firms such as Alvarno, Jorge Vázquez, Teresa Helbig, Andrés Sardá and Desigual. The event was organised by Mercedes-Benz Fashion Week Madrid and IFEMA, MercedesBenz España and Ushuaïa Ibiza Beach Hotel, and sponsered by L’Oréal Paris, which will provided the official make-up and hairstyling for the event, alongside luxury jewellery boutique Chopard. Furthermore, Air Europa provided transport for the models and designers of the show.

SFO Museum

To inform the public of the development of commercial aviation, SFO Museum, in collaboration with United Airlines Archives and United Airlines Historic Foundation, organised an exhibition titled Flying the Main Line: A History of United Airlines. Taking place on July 01 — March 04, 2018, the exhibition is located in San Francisco International Airport’s Terminal 3 and is only accessible to passengers ticketed for travel through international boarding Area G via a post-security connector. Visitors have the opportunity to explore more than 300 historic artefacts and images , dating from 1920, including model aircraft, cabin and cockpit equipment, meal service wares, promotional items, and an original 1930s Link flight trainer.

ACS Reports High Demand for UEFA Final

eat! BRUSSELS drink! BORDEAUX

eat! BRUSSELS drink! BORDEAUX Returns

Aircraft Charter Service (ACS) revealed that it arranged helicopters and private jet charters for almost 2,500 football fans attending 2017 UEFA Europa League Final in Stockholm. Noting that the company received many bookings for the women’s final in Cardiff and speaking ahead of the match, Justin Bowman, Group CEO, ACS, disclosed, “[…] We are flying a mixture of supporters, sponsors, incentive groups and players’ families. Naturally some are flying from Italy and Spain, but we have booked a few flights for English fans to fly into the match via helicopter as well.”

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For the sixth consecutive year, Brussels’ culinary festival, eat! BRUSSELS drink! BORDEAUX will take place from September 07 – 10 at Brussels Park. This year, the festival will have a brand new concept with 20 Brusselsbased chefs running pop-up kitchen sessions, presenting their cuisine and offering guests signature dishes. Meanwhile, fifty Bordeaux wine growers and sellers will be on hand offering the optimal wine pairings to complement the chefs’ dishes. Additionally, several pastry chefs will round off the menu with dessert suggestions. Moreover, the eat! Awards will be debuted, with accolades given to chefs whose dishes enjoy the greatest success over the course of the event.

AUGUST 2017



TRAVEL TRADE LUXURY

EVENTS

Dusit Thani Bangkok Gathered Hotel Investors

Sardinia Hosted Costa Smeralda Invitational 2017

India’s Outbound MICE and Leisure Markets Soar

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usit Thani Bangkok hosted South East Asia Hotel Investors’ Summit on June 13 – 14, hailed as be the first hotel investment event in Southeast Asia. Organised by the hotel owners’ alliance HOFTEL and aimed at hotel real estate investors, the summit welcomed high-ranking hoteliers and other senior executives from some 50 companies for a series of meetings and debates. Ahead of the event Suphajee Suthumpun, group CEO, Dusit International, said, “[…] The summit promises to provide valuable insights for all who attend, and this complements well our own vision for hospitality education, which aims to provide industry-wide benefits via the sharing of best-practices.”

or the third consecutive year, Costa Smeralda Invitational 2017 took place in Sardinia on June 16 – 18, attracting an array of talent from the world of sports and entertainment. The event was a unique celebration, where celebrities meet with world business leaders and VIP guests for two days of sport, entertainment and hospitality. Aiming to raise funds for charity, the event’s gala dinner supported Global Gift Foundation, a non-profit organisation that helps women, children and families in need around the world. This year’s event was expanded beyond a Celeb-Am golf tournament to a unique Festival of Sport including a tennis tournament, water-skiing challenge and cycling tour.

ccording to figures published ahead of the fifth annual MICE India and Luxury Travel Congress (MILT), India is expected to generate 6.5 million outbound luxury and MICE tourists a year by 2020, a number that reflects the country’s impact on both travel markets. Meanwhile, Mastercard revealed that both markets will grow at a compound annual growth rate of 8.6 percent to 2020, rising from the current figure of 1.5 million outbound MICE travellers and 3.6 million outbound luxury tourists. Providing an interactive networking platform for global travel and tourism suppliers to meet new clients and business partners, this years’ MILT took place in Mumbai, on July 27 – 28, and will be in Delhi on August 01 – 02.

Four Seasons Maui Invites Tennis Enthusiasts

EVENTS

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our Seasons Resort Maui at Wailea will host the first annual Topnotch Fantasy Tennis Camp Wailea, led by tennis professionals on November 15 – 19 at Maui’s renowned Wailea Tennis Club. Designed for adult tennis players of various skills from recreational to tournament levels, the four-day package will include professional lessons, on-court clinics, chalk-talks, question and answers sessions as well as group friendly tournaments. This will be complemented with the resort’s state-of-the-art service, amenities and customised programme as a part of the guests’ stay in its luxurious, redesigned accommodation.

Luxperience Sydney, Australia September 17 – 20

ILTM AMERICAS Riviera Maya, Mexico September 25 – 28

THE LUXURY TRAVEL FAIR London, UK November 02 – 05

AUGUST 2017


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