DECEMBER 2016 ISSUE 10
AFRICA / INDIAN OCEAN
06
KENYA THE JOURNEY
12
INDIA GOING FOR GOLD
18
HAWAII CLEAR SKIES IN PARADISE
TRAVEL TRADE LUXURY
CONTENT
TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Rita Kasziba
With experiential travel ever popular amongst high-end travellers, it is the authentic immersive experiences that compel people to travel far and wide. Travel is an essential part of a luxury lifestyle; it goes hand in hand with the intense curiosity held by many who want to expand their understanding of the world. It is becoming more and more important for affluent travellers to not only experience stylish comfort but to connect with the destination, its culture, cuisine, history and local natural surroundings. Whether that is feeling in awe at the overwhelming scale of the great migration in the Maasai Mara National Park in Kenya, being immersed in India’s rich culture or learning the true meaning of the Aloha spirit in Hawaii, there is a wealth of experiences across the globe catering to every desire.
Ellen Petty Journalist
JOURNALIST Ellen Petty CONTRIBUTORS Ana Mladenovic Dominique Christou Natalie James SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi
HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
CONTENT
WEBSITE www.traveltradeluxury.travel
03
MIDDLE EAST
EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
EUROPE
PRINTED IN CYPRUS Cyprinters Ltd P.O. Box 58300, CY-3732, Limassol, Cyprus Tel: +357 25 720035, Fax: +357 25 720123 Email: info@cyprinters.com
AFRICA^& INDIAN OCEAN
21
Picture: KENYA
09
ASIA PACIFIC
25
Discover: INDIA
WORLDWIDE REPRESENTATIVES
15
AMERICAS Experience: HAWAII
Pick
OF THE MONTH
BAGAN
2
30 32
INTERVIEW EVENTS
Discerning explorers will be transported back in time to this ancient city to discover more than 2,000 temples and pagodas, diverse Burmese culture as well as the region’s outstanding natural beauty. A hot air balloon ride at sunrise is a breathtaking way to take in the stupa-studded landscape, while an Irrawaddy river cruise will offer opportunities to observe the traditional way of life. With Myanmar’s tourism industry still emerging, now is the perfect time to travel to the Golden Land.
Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 Email: david@simpson-media.com Cover by: Preffered Hotels & Resorts
DECEMBER 2016
ACCOMMODATION AFRICA / INDIAN OCEAN TRAVEL TRADE LUXURY
THE PALACE OF THE LOST CITY. SUNCITY, SOUTH AFRICA
AFRICA & INDIAN OCEAN
MARCH 2016
3
TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN ACCOMMODATION
Four Seasons Resort Marrakech Hosts Photographer
Four Seasons Resort Marrakech
F
or the month of December Four Seasons Resort Marrakech will welcome the very first Coco Petter exhibition in Morocco, A Spirit of Senses, by the acclaimed journalist and documentary photographer. This event represents a unique opportunity for international and local visitors in need of rediscovering the Red City and its region through Coco Petter’s emotional journey. This three-year exploration of Morocco brings together more than 80 photos, from portrait to artistic and traditional performance. “Coco’s colourful photos are a unique translation of the cultural diversity of indigenous communities living in Marrakech and the Atlas Mountains,” said Andrea Obertello, manager, Four Seasons Resort Marrakech.
Luxury Safari Upgrades Four Lodges
L
ocated in Sabi Sabi, three out of the four Luxury Safari Company’s game lodges, have undergone major transformations. In celebration of its 10 year anniversary, the Little Bush Camp has remodelled six ultra-luxurious suites, while Bush Lodge’s guest accommodation now includes two lavish new villas and a refurbished presidential suite. The Earth Lodge address, featuring 13 luxury suites, has also undergone a few small changes with soft furnishings receiving an update and the spectacular boutique wine cellar now better than ever. The company also offers fly-in packages from Johannesburg to a private airstrip, as well as a photo safari which gives guests the unique experience of being guided by a professional photographer, through the intricacies of taking once in lifetime wildlife pictures.
Sabi Sabi Bush Lodge
4
DECEMBER 2016
TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN PICTURE: KENYA
KENYA: THE JOURNEY Boasting an abundance of game-rich national parks, diverse tribal cultures and stunning coastline, Kenya certainly has the natural resources and high-end services to satisfy any traveller.
ELLEN PETTY WRITES
D 6
espite a challenging 2015, Kenya’s luxury segment has seen remarkable growth this year, and as indicated by Mark Wheeler, regional managing director, East Africa, South Asia and South America, &Beyond, a 25 percent year-on-year increase was reported in bookings, forecasted to rise to 31 percent by the end of the company’s financial year in June, 2017.
to thrive, Ross Evans, group operations director, Hemingways Collection, noted that its portfolio of three properties are welcoming more and more visitors from South America and Asia.
While demand from traditional markets such as the UK and the US continues
Although safari based holidays are popular amongst all source markets, coastal
Meanwhile, Riccardo Orizio, CEO, Saruni Lodges, reported that affluent customers are increasingly arriving from the UAE and Eastern Europe.
DECEMBER 2016
PICTURE: KENYA AFRICA & INDIAN OCEAN TRAVEL TRADE LUXURY
attributes that makes Kenya stand out against other safari destinations. Further differentiating the East African country from others in the continent with high-end offerings, Evans added, “The temperate weather in Kenya, particularly in the Masaai Mara, allows guests to go on game drives throughout the day.” There are many ways to experience Kenya, from breath-taking walks, camelriding safaris to exhilirating hot air ballon rides across the Masaai Mara or helicopter rides over Mount Kenya, shared Wheeler. More than ever, affluent safari-goers tend to be time restricted therefore efficient transport routes are also seen as important in facilitating bespoke itineraries. “The new route for people to transfer from the Masai Mara to the Serengeti [...] is an example of where better transport links can add significant value to travellers,” illustrated Evans. With affluent globetrotters demanding more than high-end accommodation in beautiful surroundings, customised, experiential travel is at the forefront of offerings in Kenya.
trips tend to predominantly appeal to European visitors, revealed Evans, adding that the province is yet to be popular with American tourists, who represent a significant proportion of arrivals.
“[...] Our guests seek a deeper knowledge and appreciation, an experience of a more profound nature that expands their understanding of the world. They want travel that does more than just provide a rest and a getaway,” enthused Kent.
HOME OF THE SAFARI
The country offers a variety of interactive wildlife interaction encounters at conservation and rescue facilities such as The Giraffe Center and Daphne Sheldrick Wildlife Trust, noted Wheeler.
“[Kenya is] one of the most exciting wildlife destinations in the world,” enthused Wheeler, confident of both the quantity and quality of the country’s offerings. In particular, Wheeler described the diversity of species, the high visibility across the savannah, and private viewing conservancies as some of the
DECEMBER 2016
Capitalising on the trend, Orizio revealed the upcoming launch of Saruni Rhino, providing the opportunity to track 11 black rhinoceros’ on foot within a vast sanctuary, actively contributing to Sera Community Conservancy’s protection efforts.
7
TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN PICTURE: KENYA
In addition to wildlife, discerning tourists are keen to connect with the country’s diverse tribal cultures, wanting to experience and understand the country like never before. Wheeler elaborated, “How you experience the destination, the memories you take away, and the people you come into contact with along the way are much more important today.” As Orizio summarised, “Kenya is consolidating its reputation as a high-quality safari and beach destination and even more importantly as an experiential destination that, thanks to its culture, offers our guests an edge over the [purely] wildlife experiences of other African destinations.” MAINTAINING EXCELLENCE As much as hands-on offerings are important, unique top-end accommodation can certainly be part of the experience. Saruni Lodges limit the number of guests as a way to ensure clients are hosted individually and receive personalised services. “Our safari properties are located in private wildlife reserves [so] that [patrons can] enjoy low density, high quality tourism,” clarified Orizio. Further elaborating the desire for distinct and exclusive properties, Evans continued, “Many of these camps and lodges are standalone properties which
8
are often family run so there is individuality to them [that] appeals to regular high-end travellers.” Considered one of nature’s greatest phenomenons, the great migration is undoubtedly one of the country’s highlights, with, the volume of animals unlike anything else, and as Geoffrey Kent, CEO, Abercrombie & Kent elucidated, private tented safaris are a more authentic way to experience it. Not only this, but tents are environmentally conscious, and are especially advantageous for safaris due to their mobility and self-sufficiency, enabling tourists to move to the best sites, further demonstrated Kent. Perhaps inspired by the natural surrounding, sustainable options are becoming increasingly sought-after. “[Another] unique factor [in Kenya] is conservation, with many camps and lodges being actively engaged in conservation efforts to protect wildlife and at the same time balance the needs of local communities,” explained Evans. Orizio elaborated that Saruni Lodges belongs to a new generation of community-friendly, eco-friendly and conservation-minded initiatives, indicative of the future focus within the industry. As Wheeler summarised, it is the outstanding wildlife, the warmth of the hospitality, the captivating cultures and outstanding natural scenery which sets Kenya apart.
DECEMBER 2016
TAJ SUMUNDRA, COLOMBO
ASIA PACIFIC
TRAVEL TRADE LUXURY
ASIA PACIFIC
ACCOMMODATION
The Ritz-Carlton Announces First Hotel in New Zealand
N Auckland, New Zealand
DG Asia Pacific (NZ) has signed a management agreement with Ritz-Carlton Hotel Company to open the first Ritz-Carlton property in New Zealand in 2019. The new iconic property, located in the heart of Auckland, will boast 300 rooms and suites, two fine dining restaurants, in addition to two Ritz-Carlton ballrooms that will enhance the city’s international conventions and meetings. The Ritz-Carlton Auckland will offer uninterrupted 360 degree views of Auckland’s twin harbours with easy access to nearby vineyards on Waiheke Island beyond via helicopter, as well as allowing guests to experience the thrills of the America’s Cup on an original racing yacht.
Mandarin Oriental, Macau Welcomes Guest Chef
Vida Rica Restaurant
V
isitors dining at the Mandarin Oriental, Macau’s Vida Rica Restaurant on November 4 – 6 enjoyed a series of contemporary Cantonese dishes prepared in collaboration between guest chef, Chef Fei and Wong Tak Wing, Chinese executive chef, Mandarin Oriental, Macau. Hailing from Jiang by Chef Fei at the Mandarin Oriental, Guangzhou, the award-winning chef is renowned for his innovative creations blending taste with artistic presentation, a combination that has placed him firmly on Guangzhou’s fine dining map. Both a six-course lunch and an eight-course dinner menu were on offer, with the additional option of wine pairing.
10
DECEMBER 2016
BITS OF BLISS
ASIA PACIFIC
TRAVEL TRADE LUXURY
Gucci to Open at Sydney Airport
S
ydney Airport has announced revered Italian luxury brand Gucci will join the gateways newly transformed T1 International fashion precinct in early 2017, in an Australian airport first. Gucci will join a premium collection of 13 new brands at Sydney Airport, including Tiffany & Co., Kate Spade New York, Burberry, Max Mara, Michael Kors, TUMI, Emporio Armani and Hugo BOSS. Glyn Williams, general manager, Sydney Airport, said, “Sydney Airport will soon boast the largest concentration of luxury retailers of any airport in Australia and [will] offer our international passengers a truly exceptional shopping experience.” The arrival of Gucci forms part of the hub's wider improvements program to create a world-class airport experience.
New Qantas App Gives Travellers Virtual Experience Kata Tjuta, Australia
A
virtual reality app, Qantas VR, has been launched by Qantas, giving customers an interactive new way to discover and explore destinations prior to their arrival. Available on iPhone, Android, Samsung Gear VR, Oculus Rift, and HTC Vive devices, the application showcases Australia’s distinctive landscape through a series of immersive videos, including never before seen aerial footage of Uluru and Kata Tjuta. Users can also book Qantas flights to the featured destinations directly with the platform. Kain Tietzel, CEO, Start VR, said, “The app allows us to share the story of Australia to an international audience in a way that is more intimate, engaging and interactive than we have been able to tell it before, [and offers] new insight into our culture, heritage and local stories.”
DECEMBER 2016
11
TRAVEL TRADE LUXURY
ASIA PACIFIC
DISCOVER: INDIA
INDIA: GOING FOR GOLD Home to one of the seven wonders of the new world, 35 World Heritage Sites and 22 official languages, India is a myriad of cultures, sights and culinary delights that are sure to positively overwhelm the
Preferred Hotels & Resorts
senses.
ELLEN PETTY WRITES
A
ccording to Mahesh Sharma, minister, State Tourism, India speaking at World Travel Market London, during the past 18 months, the Indian government has invested more than USD400 million into developing tourism infrastructure across the country and has placed a focus on a few pivotal sectors, including the lucrative high-end segment.
“India’s luxury market has been growing rapidly over the last few years and has great potential,” enthused Vikalp Raj, director, sales and marketing, JW Marriot Bengaluru.
12
In addition to the traditional opulent markets of the UK and US, Deepak Khullar, vice president, sales and marketing, The Leela Palaces, Hotels and Resorts, revealed that a rising number of visitors hail from Latin America, while, despite economic downturn in Russia is resulting in a general reduction in outbound travellers, discerning tourists continue to visit. Not only is India luring in global visitors but its home market is steadily becoming more and more prominent.
DECEMBER 2016
DISCOVER: INDIA
ASIA PACIFIC
TRAVEL TRADE LUXURY
“Domestic travel also increases [with] every passing year,” disclosed Andreas Streiber, general manager, Shangri-La Hotel Bengaluru. In fact, according to Arpit Pant, regional director, South Asia and Middle East, Preferred Hotels & Resorts, in 2015, domestic holidaymakers registered a growth of 11.6 percent. The local market is of particular value to the industry as it contributes to the elimination of seasonality, enabling properties to maintain rates during what were previously known as off-seasons. Khullar, elucidated, that the year-round base from the home market, along with The Leela Palaces, Hotels and Resorts developing brand salience has ensured a very healthy boost in demand, reflected in both occupancy levels and average daily rate. Meanwhile, Raj highlighted that India’s urbanisation and ascending middle class are indicators of the segment, with the changing demographics certain to further propel the Asian country as a high-end offering. INCREDIBLE INDIA “India as a destination is a microcosm of the world’s best in terms of sights, topography, culture, history, culinary and shopping experiences,” summarised Khullar. Speaking in agreement, Streiber further explained that the country boasts numerous bespoke activities catering to the more discerning visitor, with occurrences ranging from exotic to stylish and extravagant. Moreover, combined with the aforementioned hallmarks, exclusive local experiences all contribute to the variety of meaningful and purposeful encounters that appeal to affluent tourists from around the globe, detailed Saurabh Dube, director, business development, The Leela Mumbai. Nonetheless, it is more than these unique yet diverse factors that draw visitors to the Jewel in the Crown. As Pant highlighted, it is these amalgamated with the country’s infrastructure, high-end travel and accommodation options which make the republic ideal for affluent holidaymakers. With experiential travel at the core of current trends, India’s distinctive properties indeed add to the authentic and unique experiences that encapsulate the county's rich cultural heritage. As Khullar described, “[The country] boasts of an impressive range of branded luxury hotel accommodation spanning original palaces, modern palaces, forts and havelis.” Not only this but service remains at the forefront of such trips, which in India, Pant describes as exquisite. Further adding to this, Khullar emphasised that Indian hospitality is especially exceptional due to it being rooted in ancient dharmas, steeped in tradition and ensconced with grace and nature. Striving to provide guests with the highest possible level of personalised services with a touch of authentic local warmth, The Leela Mumbai has a butler on hand for those staying in Royal Club & Suites along with luxury BMW limousines.
DECEMBER 2016
The Leela Palaces, Hotels and Resorts
13
TRAVEL TRADE LUXURY
ASIA PACIFIC
DISCOVER: INDIA
Taj Lake Palace, Udaipur
Khullar elaborated that not many markets can match the high levels of service, especially when considering the destination’s value for money. BUSINESS OR PLEASURE As a consequence of India’s rapidly developing economy and subsequent business opportunities, many properties welcome high proportions of professional travellers. However, this is very much dependant on location, an imperative factor for high-end visitors, not only is the proximity to facilities vital but the motivation of every visit is down to each city’s distinctive landscape. Known as the Silicon Valley of India, Bengaluru is a clear example of a business focussed destination, clarified Streiber. Nevertheless, he continued to say that the range of cultural and historical sites has contributed to a boost in discerning leisure visitors. Raj also described the majority of JW Marriott Bengaluru’s guests as corporate tourists, adding that its position within the central business district also
14
benefits the large amount of transit passengers that stay. Whereas city-based properties flying The Leela Palace, Hotels and Resorts flag tend to attract corporate executives, Khullar noted, “Our hotels in Udaipur, Goa & Kovalam predominantly attract high-end experiences-seeking leisure travellers as well as incentive groups and those looking for destination wedding options.” With time a precious resource, more than ever, travellers are recognising the opportunity to maximise experiences within a destination. Commenting on the purpose of guest visits, Pant remarked, “It is a healthy mix [of business and leisure], with a growing segment of guests travelling for bleisure.” As revealed in Amadeus’ report titled Shaping the Future of Luxury Travel, the number high-spending Indian travellers are expected to grow, with a compound annual growth rate of 12.8 percent. This, along with the expected continual rise of the Indian economy, will indisputably impact on the high-end market, from both global and domestic sources. With this in mind, India’s future certainly looks bright.
DECEMBER 2016
THE BLUE SKY AND THE SEA BLEND INTO ONE AT BRAZIL'S FASANO HOTEL E RESTAURANTE RIO
AMERICAS
TRAVEL TRADE LUXURY
AMERICAS
ACCOMMODATION
Montage Expands Partners with Jacqueline Piotaz
A
fter collaborating with Spa Montage Deer Valley in February, Jacqueline Piotaz Switzerland has extended its partnership with Montage Hotels & Resorts and Spa Montage to cover three additional addresses. The elite European skincare brand will be available to visitors at Montage Laguna Beach, Montage Plametto Bluff and Montage Kapalua Bay by the end of this year. Guests will be able to experience highquality therapies, rooted in classical spa techniques that combine science and nature. Two revitalising facial treatments will be on offer, using pure products supported by Swiss Bio High Technology.
Kimpton’s Annual Culinary Trends Forecast
Chef Dennis Marron at Kimpton Hotel Monaco
C
hefs and bartenders from Kimpton Hotels & Resorts' 70 plus restaurants and bars have weighed in on top food and beverage trends to watch out in 2017 in Kimpton Hotels & Restaurants’ third annual trend report. The forecast includes Mediterranean-inspired dishes, twists on favourite childhood desserts, lean meat alternatives, and South American-inspired cocktails all catering to sustainability-driven movements. Alex Taylor, senior vice president, restaurants and bars, Kimpton Hotels & Restaurants, explained, “When it comes to culinary trends, Kimpton chefs and bartenders are on the hunt for the flavors and techniques that tantalise taste buds and expand diners’ culinary universe. They’re true trendsetters and innovators in our kitchens and bars [and] the most creative and cutting-edge culinary concepts that will pepper menus and home kitchens in the coming year.”
16
DECEMBER 2016
TRANSPORTATION
AMERICAS
Air Charter Service Numbers Rising
TRAVEL TRADE LUXURY
New Delta Sky Club in Seattle
D
elta hosted an exclusive preview event for more than 500 attendees, to exhibit its new Delta Sky Club in Seattle-Tacoma International Airport (SEA-TAC). Themes of water, technology and forestry run throughout the décor, all paying homage to the Pacific Northwest. With 9m ceilings and floor-to-ceiling windows, the club offers guests runway and tarmac views, with picturesque Mount Rainier in the distance. Mike Medeiros, vice president, Seattle, Delta Air Lines, said, “This club is a multi-million investment in SEA-TAC, in Seattle and in the region. [...] It’s our way of putting a flag in the ground to say we’re really serious about this city.” The new club at Sea-Tac, where Delta is the largest global carrier, represents Delta’s ongoing commitment to serving customers in the region.
F
inancial results reported by Air Charter Service up to July 31, indicated a year-onyear rise. According to Justin Bowman, group CEO, Air Charter Service, contract numbers are up nine percent compared to the same period in 2015, with more than 5,800 contracts to the end of July. “Away from full charters, our revamped Onboard Courier division is doing very well indeed, with an increase of 94 percent, having said that, 2015 was its inaugural one, following our new investment in it. They are on track to hit 1,000 jobs this year, which will be a remarkable achievement,” indicated Bowman.
Delta Sky Club, Seattle-Tacoma International Airport
SilverArrow Acquires a Percentage of PrivatAir
S
ilverArrow Capital, a UK based group of private investment firms focussing on industrial growth sectors, real estate and infrastructure projects supported by a global advisory and operations team, acquired a 51 percent stake of PrivatAir. SilverArrow adds financial strength and a focus on growth oriented sustainable strategies to the businesses of PrivatAir. SilverArrow in partnership with Asyad Aviation, will lead PrivatAir as a defining reference in the industry, leveraging its brand equity and ethos. "Having SilverArrow as a new shareholder, will lead the company into an era of new financial strength and growth", said António Gomes de Menezes, CEO, PrivatAir.
DECEMBER 2016
17
TRAVEL TRADE LUXURY
EXPERIENCE: HAWAII
AMERICAS
CLEAR SKIES IN PARADISE With a long heritage of hospitality and a desire to please, the island is a dream destination for seekers of luxury.
St. Regis Princeville
NATALIE JAMES WRITES
A
s Hawaii’s main economic driver, tourism is prized by visitors and residents alike. According to the Hawaii Tourism Authority (HTA), the aloha of Hawaii’s people, a rich natural environment, and cultural diversity set Hawaii apart from most other destinations.
Ben Premack, director, sales and marketing, Hyatt Regency Maui Resort and Spa, argued that leisure travellers are primarily attracted to the Pacific state due to its unique offering.
said Premack. As a result of this element of diversity, and the ease of travel for mainland customers, Hawaii’s primary market is naturally the US, with West Coast visitors making up a significant portion of the archipelago’s tourism. Smaller in number, yet equally significant markets include Asia, Europe, Canada, Australia, and even the Middle East. ROMANCE IN THE AIR
“Hawaii is a luxury destination because it provides something unlike anywhere else, and has the pleasantries and comfort ability of still being a part of the US,”
18
The paradise’s diverse nature attracts a heterogeneous clientele, with guests
DECEMBER 2016
EXPERIENCE: HAWAII
spanning from across the globe, eager to indulge in Hawaii’s tailored product offerings. Several niche markets have emerged and grown over the years, most prominent of which are the honeymoon and wedding markets. Discussing the island’s top tourism exports, Donald Chock, director, sales and marketing, St. Regis Princeville Resort, distinguished that global visitors are most likely to visit the hotel for its more intimate prospects. “The resort’s superb service, and world-class location and amenities cater to a range of discerning guests, positioning it as a premiere destination for exquisite wedding celebrations and honeymoons, romantic getaways or special family vacations,” said Chock. In fact, the number of honeymoon visitors in June increased by 14 percent, compared to the same period in 2015, driven by growth from Japan and the US markets. Chock also argued that the resort offers services, programs and amenities for all ages and types of travellers who are interested in experiencing the rich Hawaiian culture, warmth, and spirit of Aloha, as well as the business options for working travellers. As Jay Heidenreich, director, sales and marketing, Ritz-Carlton Kapalua, explained,
AMERICAS
TRAVEL TRADE LUXURY
snacks upon arrival,” said Heidenreich. An ideal luxury destination for guests, Hawaii’s many resorts are constantly improving their product according to the needs of clients, providing travellers with the means for an unforgettably rich experience. Lori Holland, director, public relations, Four Seasons Resorts Lanai, explained that the hotel offers a host of complimentary amenities, dining and spa options, plane lessons, a new archery and shooting range, and even the ability for guests to travel via private charter. Yet what visitors enjoy most is the welcoming and compassionate spirit of the island. “What we hear most often however is how our well travelled guests enjoy the spirit of aloha our colleagues share, recognising and anticipating their needs all while sharing the island they call home,” said Holland. According to experts, Hawaii has a heritage of hospitality, as reflected in the Native Hawaiian concept of ho‘okipa, the idea of properly hosting visitors, whether invited or unexpected, and to unselfishly extend to others the best that they have to give. This concept has been a centrepiece of some workforce training programs, and is reflected in the industry through the importance of personalised experiences for visitors. Hotels go above and beyond to ensure their guests’ individual
Four Seasons Resorts Lanai
“Hawaii will always be a leisure destination, but we have done a great job of staying diverse and balancing our group business. With some of the best function space and outdoor, ocean front venues in the state of Hawaii we have significantly grown our group business so that our balance is 45 percent group and 55 percent leisure.”
comfort, offering uniquely tailored adventures and relaxation options. “Expectations [of guests] are for a quality room, good service, and a hospitality thought process that the hotel should not say no, but provide options for what they are looking for,” said Premack.
SPIRIT OF ALOHA To satisfy the large percentage of leisure visitors who are seeking the perfect luxury experience, hotels are constantly upgrading their offerings to keep up with the growing demand. Heidenreich further described the many luxury options for guests, such as the newly renovated residential suites, which boast all the amenities one would need. “We also offer an in-room shopping programme which can be arranged in advance so that the suite will be fully stocked with a variety of beverages and
DECEMBER 2016
The spirit of aloha and the endeavours of Hawaii’s finest resorts to provide an intricately tailored luxury experience have proven to be a dynamic combination. According to statistics released by the HTA, for the first half of this year, total visitor arrivals to the Hawaiian Islands increased 3.3 percent to nearly five million visitors, while visitor expenditures rose 1.6 percent to USD7.7 billion. With arrivals expected to continue to grow in the coming months and years, and visitors lining up for a chance to experience Hawaii’s unparalleled luxury offering, travel forecasts predict clear skies in the Pacific paradise.
19
TRAVEL TRADE LUXURY
AMERICAS
TRANSPORTATION
XOJET and JetSmarter Join Forces
X
OJET has signed a partnership agreement to combine its services and fleet with JetSmarter’s digital distribution capabilities. As the private jet charter company’s exclusive distribution channel, the mobile marketplace will also power a XOJET-branded application and be featured on JetSmarter’s platform, enabling customer to book real-time charters, including shared charter flights, shuttle services and last-minute offers. Commenting on the partnership, Brad Stewart, CEO, XOJET, noted, “More and more, clients are demanding multiple access points across the breadth of available private jet options. By partnering with JetSmarter, we are catering to their need for a mobile experience without sacrificing the high-touch service they expect from XOJET.”
JetSmarter mobile application
Sentient Jet Continues Boston Celtics Partnership
S
entient Jet has extended its collaboration with Boston Celtics in a multi-year agreement as the Official Private Jet Partner of the basketball team. For the eighth season, the private aviation company will provide customised offers to the club’s season ticket member as well as host executive suite nights for Sentient Jet Card holders. As a longtime sponsor of Boston Celtics, Sentient Jet not only supported the pre-season dinner for courtside ticket members but will continue to host multiple pre-game champagne toasts for Putnam Club members. Moreover, the carrier was a hole-in-one sponsor for Boston Celtics Shamrock Foundation Teeing Up for Kids event, and will continue to further support the organisation’s charitable events.
20
DECEMBER 2016
THE RITZ-CARLTON, RIYADH
MIDDLE EAST
TRAVEL TRADE LUXURY
MIDDLE EAST
Salotto Ferrari Debuts at Four Seasons Dubai
ACCOMMODATION
Chef Hauser Launches New Menu at Sayad
G
erman television celebrity chef, Karlheinz Hauser, has visited Sayad Restaurant at Emirates Palace to create two exquisite menus with his team. The exclusive five and seven course menus showcased a selection of Hauser’s signature dishes: Venison saddle with Semmelschnitte and preserved cherries, or, for seafood lovers, sea bass and Brittany lobster with melon, ginger, coconut and yuzu. Hauser is the patron of the highly acclaimed Seven Seas restaurant in Hamburg, which boasts two Michelin stars and 17 Gault Millau points. He has also won several coveted awards including the American Academy’s Five Star Diamond Award for the 19th year.
Salotto Ferrari
F
our Seasons Resort Dubai at Jumeirah Beach has unveiled Salotto Ferrari, an exclusive lounge for visitors to discover the brand, marking a new approach to automotive luxury in the Middle East. Located within the property’s restaurant village, the temporary living room style area welcomed guests to meet in the space, inviting them to drink coffee and browse Ferrari publications, multimedia and limited edition products as well as test the latest models. Hailed as the first of its kind, the offering was designed to capture the Italian car manufacturer’s spirit, paying tribute to the glamour and elegance of the brand’s iconic lifestyle.
Chef Karlheinz Hauser
Pool and Beach Membership at Rixos the Palm
R
ixos the Palm unveiled the valuable pool and beach club membership tailored for a single, couple or a family who can access a wide assortment of added benefits and privileges. There are one-month, six-month or a 12-month packages offering benefits such as unlimited access to the pool and beach during open hours, unlimited access to Rixos fitness and wellness centre, as well as discounts on at Anjana Spa treatments, free WiFi and more.
Rixos the Palm
22
DECEMBER 2016
TRAVEL TRADE LUXURY
MIDDLE EAST
Four Seasons Private Jet Lands in Dubai
H
ailed as the hospitality industry’s first branded private aircraft, Four Seasons Private Jet has, for the first time, touched down in Dubai at DC Aviation Al-Futtaim in Dubai World Central for a three-day stopover. Boasting 10 in-flight crew members committed to a fully personalised experience, including an executive chef and a concierge, the 52-seat customised Boeing 757 visited the emirate as part of its 19-day cultural escape journey. “Dubai has quickly established itself as a leading global tourism destination, with world-class cultural, leisure and entertainment offerings,” noted Simon Casson, president, hotel operations, Europe, Middle East and Africa, Four Seasons Hotels and Resorts, adding that a trip to the emirate has been highly anticipated since the service launched in 2015.
Four Seasons Private Jet
Emirates Unveils Upgraded Business Lounge in Dubai
TRANSPORTATION
Royal Jet Adds to Fleet
R
oyal Jet has taken delivery of a new 34 seat Boeing Business Jet (BBJ) in the latest phase of its fleet renewal programme. This unique BBJ aircraft boasts a front-end bedroom, eight VIP, eight business class and 18 standard seats. In terms of amenities, the aircraft is equipped with the latest telecommunication and entertainment technology to meet the needs of the exclusive customer base of Royal Jet. This is said to be the first BBJ worldwide with a KA Band Wi-Fi Internet system installed, providing large bandwidth which enables services such as Netflix, IP based Live TV as well as download and upload speeds not seen before in the industry. Royal Jet will soon take delivery of a second new BBJ.
New Audi Fleet for HIA
P
remium Emirates passengers travelling through Dubai International Airport can now take advantage of the newly completed Business Class Lounge. Set on concourse B, the facility can accommodate more than 1,500 customers, boasts a Costa Coffee bar with pastries and fresh barista-made beverages in addition to a Voss water health hub offering fruit and water infusions, juices as well as a nourishing menu. Furthermore, hailed as the first of its kind, the Moët & Chandon champagne lounge will offer bubbles paired with a selection of sweet and savoury canapés. The USD11 million renovations also included the doubling in size of the children’s play area and refurbishment of Timeless Spa. HIA Welcomes Premium Fleet of Audi Cars
Emirates Business Class Lounge
A
luxurious range of cars has been welcomed by Hamad International Airport (HIA) in partnership with Audi. The models will be consigned to shuttle premium passengers and further enhance their travel experience. H.E. Akbar Al Baker, CEO, HIA, said, “We have always been keen on providing our passengers with the ultimate experience of travelling in comfort. Our new partnership with Audi is a testimony of our commitment to providing our esteemed guests with the most exquisite services, through this premium international gateway in Qatar.” The premium fleet includes the Audi Q7, RS 6 Avant and A8 L.
24
DECEMBER 2016
DINNER WITH A FASCINATING VIEW IN PERA PALACE HOTEL JUMEIRAH'S PRESIDENTIAL SUITE
EUROPE
TRAVEL TRADE LUXURY
EUROPE
ACCOMMODATION
Marriot Unveils Transformed London Address
T
he flagship brand of Marriott International, Marriott Hotels, has reopened one of its most iconic properties in the UK, London Marriott Hotel County Hall. Following the completion of a multi-million Euro transformation, the hotel boasts 206 rooms, a health club with a 25m pool, four dining options, and 10 event and meeting rooms. Matthew Caroll, vice president, Marriott Hotels, said, “Marriott Hotels has consistently pushed the boundaries of innovation in travel to create experiences that inspire and push our guests’ creativity. London Marriott County Hall is the perfect combination of historic charm and intuitive design.” Set on London’s South Bank, County Hall offers guests a panoramic view of London that takes in the Houses of Parliament, Big Ben, the River Thames and The London Eye.
London Marriott Hotel County Hall
Four Seasons at Ten Trinity Square Accepting Reservations
S
oon to be home to 100 guest accommodations as well as 41 private residences, Four Seasons Hotel London at Ten Trinity Square is now accepting reservations. Nearly a century in the making, the address, scheduled to open January 26, 2017, will offer guests three dining options, a luxurious spa experience, state-of-the-art fitness centre and indoor pool, along with event spaces that will accommodate up to 200 visitors. Charlie Parker, general manager, Four Seasons Hotel London at Ten Trinity Square, said, “In this landmark of power and prestige, we plan to introduce a more intimate, personalised experience for international travellers as well as local guests.”
26
DECEMBER 2016
TRAVEL TRADE LUXURY
TRANSPORTATION
EUROPE
VistaJet Expands Fleet
V
istaJet has taken receipt of three new aircraft, worth USD115million, taking its overall operating fleet to 70 aircraft. Its expanded fleet means that the company can now offer a global service, reinforcing its position as the leader in the industry. Its infrastructure, both in terms of its fleet, back office operations and its technology platform, mean that it can guarantee that its subscription customers can fly to anywhere in the world with just 24 hours’ notice. Thomas Flohr, chairman, VistaJet, said, “With the three new aircraft we have added to our fleet, we have cemented our position as the only company in the market with the global infrastructure necessary to provide a truly worldwide service to our customers, 24 hours a day, 365 days a year.”
Heathrow Inaugurates Hair Salon
High Demand for airberlin Business Class
S
ince its launch in October, airberlin customers on short- and medium-haul routes have been able to enjoy the airline’s business class service. Around 15,000 of such seats have already been reserved by airberlin passengers and this number is trending upwards. “The current booking figures show that the decision to introduce business class on our European flights as well was the correct one. In doing this, we have taken another important step towards becoming a network carrier,” said Stefan Pichler, CEO, airberlin. As a result of the popular demand, the carrier is currently considering expanding the service with additional rows of seats in the near future, Pichler further noted.
BA Hosts Sky High Ballet Bradley Smith Hair Express Bar
B
radley Smith Hair Express Bar, the first hair salon at Heathrow Airport, has opened following the signing of a three year contract between the hub and celebrity hairdresser, Bradley Smith. Available exclusively for Terminal 5 arrivals, the blow-dry bar offers 15 minute hair styling as well as men’s cuts, manicures, threading and massage services. The offering comes in line with a growing trend for ondemand beauty services. Chris Annetts, director, retail and service proposition, Heathrow Airport said, “With so many of our passengers heading straight from the airport to the office or an event in London, this new bar will be the perfect way of ensuring they feel refreshed and look their best.”
28
I
n celebration of British Airways’ (BA) inaugural Boeing 787-9 Dreamliner service from London to Moscow, dancers from Bolshoi Ballet treated passengers to what has been hailed as the first ever ballet in the sky. The two performers were accompanied by Welsh mezzo soprano, Katherine Jenkins who sang her version of Somewhere Over the Rainbow. Galina Karzova, commercial manager, Russia, BA commented, “This launch is a huge step for BA, and reinforces our continued commitment to our London to Moscow service. The introduction of the new First cabin on the route means customers can travel in unrivalled luxury and style.”
DECEMBER 2016
TRAVEL TRADE LUXURY
INTERVIEW
INTERVIEW WITH
Andrea Scherz GENERAL MANAGER, GSTAAD PALACE
Set in the Swiss Alps, Gstaad Palace takes guests to a fairytale-like world and as Andrea Scherz, general manager, Gstaad Palace, explains, such a unique location appeals to a diverse clientele.
Travel Trade Luxury: What makes Gstaad Palace a top choice for discerning travellers? Andrea Scherz: Gstaad Palace has been familyowned and operated by the Scherz family for three generations, and guests are treated like extended members of the family. During their stay, they enjoy a traditional and authentic atmosphere surrounded by alpine luxury and a discreet style, a relaxing place to share with friends and family. Thanks to the Gstaad Palace staff, often referred to as palace family for staying loyal to the hotel for around 15 years, and with around 80 percent of guests being loyal, the hotel has a very unique and intimate feel. Travel Trade Luxury: Which are the property’s top markets? Andrea Scherz: For Gstaad Palace, with around 30 percent, the Swiss is our top market followed by the UK and US, with each representing around 10 percent of the total, and then the Middle East and India. Our top emerging markets include Asia and South America. Travel Trade Luxury: What kind of services and experiences are today’s luxury travellers looking for? What are those tangible and intangible
30
features that can make a difference?
and boasts unspoilt landscapes.
Andrea Scherz: Today, luxury travellers have much experience in amazing properties and therefore their expectations are high. They seek outstanding service, a personalised stay with special attention, as well as to be pampered and recognised. Wishes have to be anticipated by our attentive staff. In and around Gstaad, our clients can enjoy and discover a wide range of activities, such as heliskiing, hot air ballooning or simply relaxing in our expansive Palace Spa. As for our culinary offering, we have five restaurants on site serving gourmet cuisine, traditional Swiss dishes, grilled specialties as well as authentic Italian dishes.
Travel Trade Luxury: What can your guests expect during the winter months and in 2017?
Travel Trade Luxury: Switzerland has long been a bucket-list destination for those who value quality services and activities. With new destinations appearing on discerning travellers’ bucket-lists, what are Switzerland’s competitive advantages? Andrea Scherz: [First of all], authenticity. Gstaad is exactly how people imagine Switzerland to be. Safety [is also important]. There is a large choice of cultural and sports summer events and the country has adopted a healthy and clean lifestyle
Andrea Scherz: After more than 30 years, our executive head chef, Peter Wyss, hands over his reigns to Franz Faeh. Throughout the winter season Wyss, together with his right hand, Hugo Weibel, will say goodbye to guests and friends during various culinary evenings at the hotel. For non-residents, he is also still available for chalet caterings in and around Gstaad. […]. For the first time, this winter, our legendary Italian restaurant Gildo’s will host chef Alessandro Cocco and his team from the well-known Forte Village Resort in Sardinia. Cocco and his team will prepare dishes that reflect fresh Mediterranean flavours with influences from different Italian regions. […] Those who want to go the extra mile in staying healthy can book a session with Gady, our new fitness coach and trainer from Paris. This season, Gady will focus on winter fitness, meaning preparing guests’ muscles for exercise like skiing, cross country, snow walking and others, indoors or outdoors. Should you prefer to stick to your regular routine of physical and mental fitness or just want another excuse to have more chocolate and cheese, TRX, HIIT and circuit training are also on Gady’s list.
DECEMBER 2016
AT YOUR SERVICE
TRAVEL TRADE LUXURY
The Galleria Presents Dining Collection
Rolls-Royce Boutique The Galleria
After extensive planning to determine how to best meet the diverse palates of the Abu Dhabi community, The Dining Collection at The Galleria on Al Maryah Island has been unveiled. Restaurants will gradually be introduced until late 2017, enhancing the locations reputation as a pioneering and vibrant social destination. The culinary offerings will cater a wide range of audiences, with its portfolio of chef- and restaurateur-led concepts boasting impressive regional credentials and awards. The new offerings will complement the existing dining outlets which include Zuma, Bentley Bistro & Bar, Nolu’s, Almaz By Momo, and Emporio Armani Caffe, among others.
Rolls-Royce Unveils Dubai Boutique The product of a multi-million dollar investment from Arabian Gulf Mechanical Centre (AGMC), Rolls-Royce Boutique in Dubai has been unveiled by Rolls-Royce Motor Cars. The facility, at the centre of Dubai’s City Walk, spans 678m2 and features top-to-bottom vectorised pixel-animation screens on the external windows, visible to passers-by from the road and sidewalk.. The Rolls-Royce Boutique is AGMC’s second Rolls-Royce showroom facility in Dubai, complementing their existing 929m2 flagship showroom on Sheikh Zayed Road which features the world’s most advanced Rolls-Royce Aftersales Centre.
Louis Vuitton Presents Photographic Books
Chef Andre Gerrits
World-class Chefs Compete in Taste the World Etihad Airways brought world-class chefs to the ‘Taste of Abu Dhabi’ for the final Taste the World competition, which took place on November 10 to 12. Some 10 renowned chefs took part in the event and competed to reveal who amongst them epitomised Etihad Airways’ food philosophy, which aims to provide remarkable culinary experiences throughout the entire guest journey, on the ground and in the air, using innovative cooking techniques and the creative use of ingredients. Each dish was judged by an independent panel including an Etihad Airways inflight chef, a Taste Festivals representative, and a renowned food influencer. The three-year partnership between Etihad Airways and Taste Festivals is a core element of the airline’s sponsorship strategy as it establishes itself as an aspirational lifestyle brand.
DECEMBER 2016
Louis Vuitton has published Fashion Eye, a brand new collection of photographic books that continues the tradition of travel being key to the brand. The collection opened with five titles; Miami by Guy Bourdin, Paris by Jeanloup Sieff, Shanghai by Wing Shya, California by Kourtney Roy, and India by Henry Clarke. Fashion Eye aim is to establish an unprecedented dialog between emerging talents, seasoned photographers, and fashion photography legends, comparing contemporary creations with little-known archival treasures. The portfolios also draws attention to heritage archives from the collections of emblematic fashion photographers, rarely or never before seen in this way.
31
TRAVEL TRADE LUXURY
EVENTS
Burgess Showcased Yachts in Fort Lauderdale
B
urgess attended the 37th annual Fort Lauderdale International Boat Show, held on November 03 – 07. The brokerage company presented eight yachts for viewings on the Bahia Mar Facedock, including Lady Joy and Passion. Set over an area covering nearly 28ha and spread across seven locations, the event is considered the largest of its kind in the Americas. The Florida-based show displays a wide range of vessels from superyachts to sportfishers and high performance boats to catamarans. Furthermore, yacht builders, designers, exotic cars as well as brokers were also exhibited.
Lady Joy
ILTM Profiles Three Themes
H
EVENTS
eralding the beginning of International Luxury Travel Market (ILTM) each year, the fifteenth edition of ILTM Global Forum will explore the role of love in the modern luxury landscape. The event, which will take place on December 5 in Cannes, will profile three different interpretations on the theme of ‘love, loyalty and luxury’ to help those present create genuine human connections to build loyalty, cohesion and reciprocated relationships with guests. Alison Gilmore, portfolio director, ILTM, commented, “Today’s travellers are becoming more demanding and more empowered, not only seeking new ways to travel but more meaningful relationships with hosts. ILTM is where an understanding of this new breed of luxury travellers takes shape, as well as where the world’s most exciting travel itineraries are born.”
32
ILTM CANNES Cannes, France December 05 – 08
ILTM Cannes 2014
MASTERS OF LXRY Amsterdam, Netherlands December 08 – 12
ILTM JAPAN Tokyo, Japan February 27 – March 1
DECEMBER 2016