Travel Trade Luxury, September 2016, Issue 7

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SEPTEMBER 2016 ISSUE 07

AFRICA / INDIAN OCEAN

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EGYPT KNOWLEDGE IN LUXURY

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AUSTRALIA SEIZING THE DAY

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SWITZERLAND ELUSIVELY UNDERSTATED


TRAVEL TRADE LUXURY

CONTENT

TRAVEL TRADE PUBLICATIONS

MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel

With the hottest months of the year now over in the Northern Hemisphere, travellers are sifting through their photographs recalling all the experiences that have enriched their lives over the past months. This is, however, also that time of the year when many start planning their next city break or – in the case of the more adventurous ones – their next expedition, which will take them on unchartered paths in lands where the most hidden gems are often tucked away in unexpected places. Those in the search of lifetime memories will look beyond the pyramids when visiting Egypt, travel across a whole continent to unearth Australia’s best-kept secrets, enter places which only the insiders know about in Switzerland or add mysterious and up-and-coming locations like Central Vietnam to their bucket list. Travel Trade Luxury invited local experts to introduce some of the world’s most exclusive spots.

Rita Kasziba Assistant Editor

ASSISTANT EDITOR Rita Kasziba

JOURNALISTS Memnon Arestis Ellen Petty

CONTRIBUTORS Ana Mladenovic Dominique Christou SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou

WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi

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HEADQUARTERS

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T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670

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MIDDLE EAST

Discover: EGYPT

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ASIA PACIFIC

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EUROPE

WEBSITE www.traveltradeluxury.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel

Picture: SWITZERLAND

Experience: AUSTRALIA

WORLDWIDE REPRESENTATIVES

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AMERICAS

Pick

OF THE MONTH

ABU DHABI

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INTERVIEW EVENTS

Modern skyscrapers, luxurious hotels, a range of high-end shopping venues and an ever-expanding list of cultural attractions continue to lure an increasing number of discerning travellers to Abu Dhabi. Besides the emblematic whitemarble domes of Sheikh Zayed Grand Mosque, the upcoming Louvre and Guggenheim museums are also set to become iconic additions to the UAE capital. For more glitz and glamour, the annual Formula 1 Grand Prix sets the pulse racing.

Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 Email: david@simpson-media.com

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THE ARRIVAL IS JUST THE BEGINNING OF WHAT AWAITS GUESTS AT THE SUN SIYAM IRU FUSHI IN THE MALDIVES

ACCOMMODATION AFRICA / INDIAN OCEAN TRAVEL TRADE LUXURY

AFRICA & INDIAN OCEAN

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TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN ACCOMMODATION

Exploring Maldives’ Sea Wonders with Jumeirah

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Four Seasons to Manage Seychelles Resort

umeirah Vittaveli, in collaboration with Best Dives Maldives, the resort's diving school, invites guests to explore the Maldivian property’s house reef through semisubmarine tours. The ship, which can carry 12 nature-enthusiasts at a time, will have its upper body above the sea surface, while the 1.3m bottom will remain under water, allowing views of the eco-system through the large windows. Visitors can chose from several departures throughout the day or opt for a night excursion. The partnership provides an invaluable experience that is otherwise reserved for adventure-seekers only.

Atmosphere Hotels Enters Luxury Segment

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esroches Island Developments reached an agreement with Four Seasons Hotels and Resorts for the management of the only resort on the remote Indian Ocean island, Desroches. Four Seasons Resort Seychelles at Desroches Island, which will reopen in 2017 following extensive renovations, will feature 40 exclusive beach suites, each with direct access to the beach, outdoor living spaces and private plunge pools within tropical gardens. The property will also boast 11 private residence villas as well as two restaurants, a lounge bar and a six-suite spa offering locally-inspired treatments and wellness classes. Guests will also have the chance to visit a marine conservation discovery centre and a giant tortoise sanctuary on the island.

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OZEN by Atmosphere at Maadhoo

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tmosphere Hotels & Resorts’ flagship lifestyle luxury resort, OZEN by Atmosphere at Maadhoo has been unveiled in Malè Atoll. The property boasts 41 beachfront and 49 overwater villas, and offers a uniquely exclusive holiday plan, incorporating exotic champagnes, cocktails, wines, underwater dining, spa therapies, diving adventures, water sports and snorkelling trips. OZEN by Atmosphere at Maadhoo opened following the successful launch of Atmosphere Kanifushi Maldives in December 2013, and the debut of the four-star OBLU by Atmosphere at Helengeli.

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TRAVEL TRADE LUXURY AFRICA & INDIAN OCEAN DISCOVER: EGYPT

KNOWLEDGE IN LUXURY In the face of five years of socio-political instability, Egypt’s tourism industry has stood its ground, providing high-end services to guests and constantly extending limits.

MEMNON ARESTIS WRITES

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he North African country undoubtedly largely relies on tourism with the sector’s total contribution to the national GDP reaching 12.8 percent in 2015, according to the World Travel & Tourism Council.

The recent political stabilisation has already started restoring financial confidence in the destination, when compared to previous years, commented Olivier Masson, general manager, Four Seasons Hotel Cairo at Nile Plaza, expressing optimism for the industry’s future prospects. “This year, slowly but surely I expect to see positive results […] on a regional level from the GCC market, and then later on from the international market, [including] Europe and the Americas as well,” Masson posited, further revealing the management’s strong focus on the all-inportant emerging

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markets of Latin America, China and India, amongst others. MAKING IT PERSONAL Masson maintains the view that Egypt is on everyone’s bucket-list, especially on those who represent the older demographic and are well-travelled. “These are guests who raise the bar for the average guest, so it is always good for us to have world travellers staying with us,” confessed Masson, who considers high standards as the brand’s strongest and most unique trait. “We deliver a personalised service to our guests during their stay,” stated Masson.

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DISCOVER: EGYPT AFRICA & INDIAN OCEAN TRAVEL TRADE LUXURY

These travellers are also often more inclined to explore the country’s rich cultural and archaeological heritage, therefore it is no surprise that many of them specifically request highly experienced and fully qualified Egyptologists, said John Berry, product manager, Egypt, Abercrombie & Kent. “Many travellers have a good knowledge or interest in Egyptian history and exceptionally knowledgeable guides are a must,” he explained. However, these experiences are only complete with similarly unique accommodation options, pinpointed Berry, referring to clients who may be opting for a luxury boat stay, with some showing an interest in joining smaller groups for exciting Nile excursions, and others choosing sightseeing with the assistance of trusted guides. On a similar note, Mahmoud Gebril, president, Osiris Tours, mentioned his clients’ most commonly expressed wishes for privately guided tours to such important sites as the Great Pyramids, the Egyptian Museum, Valley of the Kings and Queen Hatshepsut’s temple. “All of our clients ask for a luxury Nile cruise so they can enjoy sailing down the Nile between Luxor and Aswan,” he added. Besides the highly qualified guides, the standard of these vessels further raises the bar with most of these smaller-sized ships offering a more intimate experience with cutting-edge amenities and exquisite meals.

Four Seasons Hotel Cairo at Nile Plaza

“Clients [...] receive high levels of personal assistance in airports and elsewhere on the ground while travelling, [along with] the safety net, security and peace of mind that this provides,” assured Berry. Gebril on the other hand, believes that the boom in travellers requesting luxury tours can be attributed to the realisation that a journey in Egypt is a lifetime opportunity. “In a luxury tour we take care of every little detail for our clients to ensure they will have the best time,” stressed Gebril. EXCEEDING KNOWLEDGE These tours are generally intended for affluent and well-read individuals over the age of 40, with a solid educational background and wide travel experiences, explained Berry. According to Gebril, currently the US represents the largest fragment of his company’s clientele, as travellers from this specific segment tend to posses the maturity to grasp and value other cultures and have an increased appetite for new adventures. In line with Masson’s anticipations for a stable comeback of the industry, Berry insisted that demand for luxury tours is on the rise. “These types of tours are key to Egypt’s overall tourism business – they take travellers to some of Egypt’s key sites which the Egyptian government is keen to promote, rather than to just the beaches of the Red Sea,” he explained. Likewise, Gebril highlighted this type of travel as the most essential part of revenues generated by the sector. “[ Luxury tourism] is very important because it raises the bar and it shows that we are a force to be reckoned with. We are not merely a developing country, but rather a country that has been catering to tourists for more than 5,000 years. Whether culture and history tourists or leisure, beach and sand-seekers, they all went through here, and have experienced an unbelievable level of hospitality,” reassured Masson. 

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Maldives Resorts Stages Film Festival

Millennial Travellers Are Key to Luxury Tourism

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he management of Mazagan Beach & Golf Resort, Morocco, has pointed out that luxury tourism in North Africa should focus more on millennial family travellers as they hold significant spending power due to their idea of touring the world as part of their daily lives. According to United Nations, currently 200,000 million millennial tourists generate more than USD180 billion in annual tourism revenue, an increase of nearly 30 percent since 2007. “Millennial family travellers look at traveling as a crucial part of their lifestyle and luxury tourism should listen to their preferences and make best experiences available to them,” said Scott Lundahl, director, Mazagan Beach & Golf Resort.

The Sun Siyam Iru Fushi

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he Sun Siyam Iru Fushi recently concluded the first-ever international tourism film festival in the Maldives, which aimed to bring together people of different ages, interests and backgrounds in one place and unite them by a common love of arts, tourism and sports. Running over three days, the festival screened clips from across the globe with breathtaking content related to tourism and nature. The grand finale introduced the top nominees before the announcement of the winners. The event hosted a number of celebrities as well as journalists from the international media.

Mazagan Beach & Golf Resort, Morocco

Four Season Backs Socio-Environmental Projects Serengeti

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wo new community outreach funds have been introduced by Four Seasons Safari Lodge Serengeti, Tanzania, to provide continuous support to local wildlife and social projects. In a bid to safeguard natural resources and reduce the property’s environmental impact, the projects have been designed with the aim to engage guests and employees in environmentally, socially and economically sustainable practices. Tackling conservation and education, the Discovery Centre Fund will contribute to anti-poaching initiatives in the park, as well as to wildlife and hospitality education programmes for young members of the community. On the other hand, through the Fruitful Orphanage Fund, the lodge will donate monthly to children’s living costs, with further endeavours to be implemented along the way.

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CAMBODIA'S ANANTARA ANGKOR RESORT & SPA BRINGS GUESTS CLOSER TO LOCAL TRADITIONS AND CULTURE

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ACCOMMODATION

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Six Senses Ninh Van Bay Completes Upgrades

S Six Senses Ninh Van Bay

ix Senses Ninh Van Bay has re-launched 35 beachfront pool villas with lighter, modern interiors as part of a complete resort renovation project which also included bathroom enhancements to 24 other residences. The dwellings have been furnished with an L-shaped sofa bed, an egg-shaped swing as well as surround-sound systems and podbased coffee machines. Floor to ceiling glass panels and air conditioning have been fitted in the bathrooms, whilst preserving the popular open air showers. The private swimming pools have been upgraded with slate tiles resembling the bay’s granite boulders. In accordance with the Vietnamese resort’s environmental endeavours, solar panels have been installed to ensure water usage is sustainable and is provided by renewable energy.

Ritz Restaurant Earns Michelin Star

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ummer Pavilion, The Ritz-Carlton, Millenia Singapore’s Cantonese restaurant has been awarded its first Michelin Star, becoming the first restaurant in the city-state to receive the distinction. After joining the restaurant in 2003, chef Cheung Siu Kong was selected to be the Chinese executive chef in 2014. The following year, Summer Pavilion underwent extensive renovations and is now a contemporary restaurant with six private dining rooms. Peter Mainguy, general manager, The Ritz-Carlton, Millenia Singapore, commented, “I am thrilled that Summer Pavilion has garnered a one-star rating from the world-renowned Michelin Guide, an achievement that demonstrates our commitment to culinary excellence in a city that is well known as a gourmand’s paradise.”

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ACCOMMODATION

Pan Pacific Hosts Cook-off Event

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TRAVEL TRADE LUXURY

Street Food Festival at Hotel Indonesia Kempinski

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or the second consecutive year Pan Pacific Perth was the official hotel partner of this summer’s Perth Good Food and Wine Show. To kick-start the popular event, the five-star hotel hosted an exclusive VIP invite-only cook-off event, with star chefs Alastair McLeod and Miguel Maestre. Not only did guests have the opportunity to vote for their favourite dish from the competition, they also had the pleasure of sampling the dishes in canapé style replicated by the property’s kitchen in addition to an array of delicious bites served upon their arrival.

H Pan Pacific Perth

otel Indonesia Kempsinki Jakarta, hailed as the Asian country’s first five-star hotel, held a street food festival in celebration of the state’s 71 years of independence. In order to remain authentic, the property invited some of the capital’s most popular vendors, voted for by locals on a popular restaurant online portal. With over 30 dishes presented as a buffet, guests enjoyed a genuine Indonesian culinary experience. Prior to the event, at the hotel’s Signatures restaurant stall holders underwent a medical check-up as well as food preparation hygiene training to ensure health and safety standards.

Asian Hotels Join SLH Repertoire

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hree properties, located in Malaysia, South Korea and China, have joined Small Luxury Hotels of the World (SLH)’s collection. Former Penang mansion-turned-hotel, The Edison George Town boasts 35 rooms and suites set around a central courtyard with cabanas by the pool. Hotel28 Myeongdong has a glass frontage with some 200 LED bulbs, giving the appearance of a movie screen. Influenced by the cinematic heritage of Seoul, the hotel features a cinema and a director’s suite, where guests can view a private film. Guangzhou-based LN Hotel Five is home to 32 units, each with tailored vintage furniture, a tablet and a balcony offering views of the river. On the seventh floor, visitors can also enjoy the property’s roof-top bar, fitness studio or private library.

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Hotel28 Myeongdong

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EXPERIENCE: AUSTRALIA

SEIZING THE DAY A champion of the global experiential travel scene, Australia holds a tantalising promise of authenticity and adventure. With new projects and massive tourism developments underways, the country exudes confidence in its bright future.

ANA MLADENOVIC WRITES

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ustralia is now, more than ever, one of the most exciting and desirable travel destinations globally. […] It is high on the must-go list for upscale travellers looking for the world’s best experiences,” said James Baillie, co-founder, Baillie Lodges, the company that owns the globally-acclaimed Southern Ocean Lodge on Kangaroo Island. The credentials of this secluded coastal sanctuary were confirmed by Claire Sim, global partnerships manager, South Australian Tourism Commission, who revealed that the lodge consistently wins international accolades and is being listed among the best hotels in the world. “There is no doubt that the property has set the standard of luxury

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EXPERIENCE: AUSTRALIA

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accommodation in Australia and will continue to be a drawcard for luxury travellers from around the world,” stated Sim.

London home to host The World’s 50 Best Restaurants awards,” commented Melanie de Souza, acting director, marketing and airline services, Visit Victoria.

Yet, she reminded that South Australia’s high-end offerings go well beyond this, highlighting hospitality gems like The Louise in the Barossa, hailed as Australia’s best-known wine region, and Arkaba, which is set in the spectacular landscapes of the Flinders Ranges.

“Hosting such a prestigious event as this provides us with yet another excellent opportunity to bring the world’s most influential food and wine people to Australia to inspire, inform and advocate our country’s world class food and wine scene,” added John O’Sullivan, managing director, Tourism Australia.

“All these properties offer outstanding bespoke touring options,” assured Sim, explaining that South Australia in general focusses on boutique and authentic travel experiences.

However, when it comes to prestigious events, it is not just Melbourne that bags the crème de la crème. Queensland’s Gold Coast is currently gearing up for the Gold Coast 2018 Commonwealth Games, and The Star Entertainment Group has just recently unveiled refreshed plans for a mega-investment worth up to AUD850 million (USD654.3 million) which includes, among others, a six-star all-suite hotel. The master-plan concept also provides for future development options potentially worth multiple billions of dollars, with several hotel and apartment buildings, a recreational deck with water features, tropical gardens, pools and spa as well as entertainment facilities.

“We pride ourselves on luxury travellers being able to get closer to their passions. Whilst we certainly have some outstanding accommodation, it is often the personal experiences which take it to the next level – tasting premium wine directly out the barrel in the Barossa with the very winemaker who created it; undertaking a wildlife safari on Kangaroo Island with your very own naturalist guide; enjoying outstanding food and wine in the bush as the sun sets over the Flinders Ranges [and so on]. These are the types of experiences which bring luxury travellers to South Australia and continually surpass their expectations,”

“It is a long-term vision and one we support as the Gold Coast matures into one of the most dynamic regional cities in the Southern Hemisphere. Residents,

Arkaba

threw the spotlight on the finest offerings Sim. Yet, it is not only the unostentatious and barefoot luxury experiences that appeal to globetrotters – it is also the destination’s urban glitz and glam. One such hub is Melbourne. “Greater Melbourne in particular is the best Australian destination for shopping [...], [as well as] fine dining, coffee, fine art, exciting entertainment and unique Australian attractions,” asserted André Jacques, director of sales and marketing, The Langham, Melbourne, also reminding that the city hosts some of the country’s most high-profile events, including the Australian Open Tennis Championship and The Formula 1 Australian Grand Prix. As a further testament to the destination’s MICE allure, the city has been selected to host the prestigious The World’s 50 Best Restaurants ceremony. “Melbourne is delighted to be only the second international city outside of its

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domestic and international visitors will enjoy incredible facilities and entertainment in this integrated resort as it evolves over the years,” enthused, Tom Tate, mayor, City of Gold Coast. In other parts of the country, top industry stakeholders will flock to Sydney this month for the fifth edition of Luxperience to explore Australia’s luxury products firsthand – the popularity of which is confirmed by the fact that the event has been completely sold out despite a 19 percent increase in floor space. A special spotlight will be cast on the country’s MICE offerings through the dedicated The MICE MARKETPLACE. Meanwhile the Sydney Opera House (SOH) is set for an AUD202 million (USD151 million) revamp. “These renewal projects are designed to ensure the opera house continues to evolve, welcoming and inspiring people in as many ways as possible,” explained Louise Herron, CEO, SOH. 

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ACCOMMODATION

Meritus Guests Stay Connected in Singapore

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andarin Orchard Singapore and Marina Mandarin Singapore now provide guests with a personalised smartphone, offering unlimited access to 4G data, local and international calls as well as an online city guide and ticket booking service. The mobile technology will help travellers navigate through Singapore with built-in travel applications and a digital location-based guide that presents promotional information as well as dining and shopping tips. In addition to dialing directly to hotel services, customers will be able to make calls to 15 countries. Managed by Meritus Hotels & Resorts, the two properties will ensure visitors’ privacy by restoring the device to its factory settings upon each and every check-out.

Marina Mandarin Singapore

Four Seasons to Add Tokyo Project

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lans for a new luxury hotel located in the Otemachi business district of the Japanese capital have been announced by Four Seasons Hotels and Resorts and development company, Mitsui Fudosan. Set to open in spring 2020, the new address will occupy the upper six floors of a 39-storey tower, offering panoramic views of the city. “We have been seeking the right opportunity to extend our presence here and are excited to work in partnership with Mitsui Fudosan,” remarked Allen Smith, CEO, Four Seasons Hotels and Resorts. As Smith explained, a significant number of Four Seasons guests globally are Japanese outbound travellers, thus, it is of high importance for the company to provide these visitors with a landmark hotel in their home country.

Tokyo

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FAMILY TIME AT ATLANTIS, BAHAMAS

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AMERICAS

Ritz-Carlton Reveals Sleep Suite Experience

Four Seasons Takes Over Viceroy Resort

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our Seasons Hotels and Resorts is set to assume the management of Viceroy Anguilla. Following the resort’s re-opening in October, the property will continue to operate as Four Seasons Resort and Private Residences Anguilla. The establishment will feature 166 units, including resort rooms, wholeownership beachfront private residences, 465m2 villas and vacation rental units. Guest and residents will be able to enjoy a variety of dining options, a 753m2 spa, a wide range of pools as well as watersport activities. “This is a unique opportunity to extend our presence in the Caribbean and offer luxury travellers a Four Seasons experience at the best resort property on the island,” commented Allen Smith, president, Four Seasons Hotels and Resorts.

The Ritz-Calton, Dallas

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he Ritz-Carlton, Dallas has introduced its latest initiative, a sleep suite, designed to offer tranquility and quality relaxation time. Apart from enjoying luxurious amenities, guests can also benefit from the personalised support of the hotel’s specialist sleep therapist who can recommend white noise applications to complete the experience. The offer includes a Drift to Sleep spa therapy, created for those with overactive minds who find it hard to fall asleep. The treatment, which is also available independently of the suite, begins with a herbal tea and continues with a body massage, after which customers can nap on an oversized massage table.

Anguilla

1828 Smart Hotel Joins SLH 1828 Smart Hotel’s spa

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mall Luxury Hotels of the World (SLH) has added Argentinean 1828 Smart Hotel to its collection. Based in Buenos Aires’ Palermo district, the luxury property features 14 rooms designed in a contemporary style with monochrome palettes and marble bathrooms. Additionally, its smart suite has a private balcony with outdoor Jacuzzi. During their stay, each guest is given a tablet or smartphone which can be used to adjust the air-conditioning, order breakfast, make reservations and open the curtains. Visitors can have pre-dinner drinks in the retreat’s urban garden, enjoy live shows in the piano lounge or make use of the spa which boasts a sauna, massage room and a gym.

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Benchmark and Gemstone Come Together

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enchmark Hospitality International and Gemstone Hotels & Resorts have joined together to create a portfolio of 58 unique and distinctive properties with 10,000 staff members across the globe. The collaboration comes in response to a market that is rapidly moving towards independent and soft brands, with a strategic focus on experience-driven destination travel. The combined company will apply its entrepreneurial management style to the expanded portfolio of independently-branded properties, while also deploying soft brands, such as Curio, Autograph Collection, Tribute, Preferred Hotels & Resorts, Leading Hotels of the World and Historic Hotels of the World. Further growth is on the agenda with projects already in the pipeline.

Peninsula Beverly Hills Celebrates 25 Years

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Peninsula Beverly Hills silver suite

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s part of Peninsula Beverly Hills’ 25th anniversary festivities, guests who stayed in the hotel’s silver suite in August were given the keys to a convertible Rolls-Royce Dawn to explore bespoke itineraries showcasing the best of Los Angeles. The new 140m2 unit features a lavish colour palette and style influenced by its namesake, offset by white furnishings and mirrored walls. The iconic property also offers yearround gifts for visitors, including complimentary spa services on the 25th of each month. Designer Lissi Kaplan was commissioned to create a commemorative China tea set hand-painted with the symbols of hotel’s restaurant The Living Room.

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AIR

XOJET Partners with Vail Resorts

Beaver Creek Resort

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OJET has been appointed as the official private aviation partner of Vail Resorts’ Vail Mountain and Beaver Creek Resort in the US. The new partnership allows clients of the jet provider’s Preferred Access and Elite Access programmes to enjoy various perks at the properties, such as fine dining, tee times at award-winning mountain golf courses during summer as well as access to world-class ski slopes during winter. Club members will have the opportunity to choose from XOJET’s fleet of 1,000 private aircraft, including a Challenger 300 and Citation X, and will enjoy privileged in-flight services.

Sleep in Luxury on VistaJet

Etihad Opens World-class LA Lounge

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n a bid to make passengers’ bedtime a truly restful experience, VistaJet launched The Ultimate Sky Sleep package. Passengers can enjoy a custom fitted skysleeper mattress, 100 percent cotton quilted mattress toppers, Egyptian cotton linens, hypoallergenic feather duvets and pillows, cashmere blankets and eyemasks as well as VistaJet pyjamas. Additionally, travellers can also take advantage of amenity kits equipped with products from California’s The Body Deli. Other essentials include cashmere socks, cushioned VistaJet slippers and dental and shave kits.

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tihad Airways has unveiled its new lounge at Los Angeles International Airport’s Tom Bradley International Terminal. The facility allows first and business class passengers to relax, re-energise and be entertained in a tranquil environment whilst also enjoying high-quality culinary experiences and hospitality services. Along with Washington, D.C. and New York City, Los Angeles is the third US location to welcome a dedicated Etihad Airways lounge. Martin Drew, senior vice president, Americas, Etihad Airways, expressed “Our new first and business class lounge in Los Angeles demonstrates our unwavering commitment to travellers on the US West Coast, and in the US as a whole.”

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FLYING IN STYLE HAS A NEW MEANING AT THE RESIDENCE BY ETIHAD

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Kempinski Unveils Beirut Resort

Kempinski Summerland Hotel & Resort

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ombining the magic of the Lebanese capital’s past with the European luxury of the present, Kempinski has launched the first phase of Kempinski Summerland Hotel & Resort in Beirut. Catering to the needs of global travellers and locals alike, the property’s 153 elegantly furnished rooms and suites overlook the Mediterranean Sea while the private bungalows, that are equipped with Jacuzzis, allow access to a private beach. Other amenities include a marina, seven dining venues, a fitness zone, spa and wellness facilities with eight treatment rooms, kids’ area and pools, as well as a variety of water sports activities. Following the resort’s launch, the hotel is scheduled to welcome its first guests this month.

Jumeirah Emirates Towers Launches Healing Pool

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floatation therapy pool room has been unveiled at Jumeirah Emirates Towers’s Talise Spa, providing stressrelieving treatments to guests. Utilising a combination of Epsom salt and water heated to precisely degrees 36 Celsius, the new offering allows visitors to float completely unaided, contributing to stress and anxiety relief, and presenting new solutions for pain and jet lag. The pool contains strategically added magnesium which can lead to calmer nerves, reduced anxiety and better digestion. Elchar Orendain, assistant manager, Talise Spa, Jumeirah Emirates Towers, Dubai, pinpointed, “Flotation therapy is particularly beneficial to those in stressful professions, allowing] guests to switch off from the stress and pressures of modern life.”

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Talise Spa, Jumeira Emirates Towers

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Floating Residences to be Introduced in Dubai

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iming to reconnect owners with nature, New Living on Water will launch its organic shaped floating homes at Cityscape Global. With a focus on sustainability, the properties have been designed to use renewable energy, while offering the privacy and comfort of a luxury beachfront resort. The units were developed in partnership with Central Industry Group, a company engaged in shipbuilding, renewable energy as well as constructional design and production for complex architectural projects. In the first year, the Dutch developer expects USD50 million in regional sales, with the figure doubling in 2017/18. The 15th edition of Cityscape Global will be held between September 06 – 08 at Dubai World Trade Centre.

Rendering of New Living on Water’s floating home

Dusit to Open Sixth Middle East Property

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Rendering of DusitPrincess ACES Dubai

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usit International has entered into a management agreement with ACES Property Development to operate DusitPrincess ACES Dubai in Jumeirah Village Circle. The project will feature more than 250 apartments, ranging from studios to three-bedroom penthouses, as well as various dining options and facilities, including a spa, gym, sauna and swimming pool with an open-air café. The new address, which overlooks the Dubai Marina, will be available to transient and long-term guests. Suphajee Suthumpun, group CEO, Dusit International, commented, “The DusitPrincess brand is all about great value and friendly, dynamic service, and we are very glad to see it joining and complementing our existing Dusit Thani and dusitD2 properties within the region.”

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TRAVEL TRADE LUXURY

BITS OF BLISS

MIDDLE EAST

Etihad Takes Dreamliner to Shanghai

Senturion Set to Participate in Big Boys Toys

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K’s Senturion confirmed its attendance at Big Boys Toys, hailed as the Middle East’s premier luxury, innovations and technology expo. A leading firm in supercar synchronisation, Senturion offers a wearable gadget which can be synchronised with some of the most exclusive supercar brands, allowing owners to control their vehicle. The adjustable bracelet, which combines 200 diamonds fused with rose gold and platinum, is produced in seven editions per car model, with additional limited models made out of genuine meteorite. The event will take place between November 23 – 26 at Abu Dhabi National Exhibition Centre (ADNEC).

Shanghai

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hanghai has become the seventh destination to be served by Etihad Airways’ Boeing 787-9 Dreamliner, leading to a 14 percent capacity increase on the route. With China being hailed as the largest global business market, the introduction of the new aircraft is set to further strengthen the carrier’s reputation in Asia. With the Dreamliner being especially popular on long-haul routes, passengers will be able to take advantage of over 40 one-stop connections through the Middle Eastern airline’s Abu Dhabi hub. Etihad Airways has an additional 62 Boeing 787 Dreamliners scheduled to be delivered in the upcoming years.

Senturion gadget

JetShuttle App Takes Off JetSmarter’s App

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CC customers are now able to design their own charter flights through JetSmarter’s newest mobile application. Through the Create Your Own JetShuttle app, members have the option to book a seat on a scheduled charter service or construct their own transfer on routes from Dubai, Kuwait, Riyadh and Jeddah. To book a private flight, users will have to purchase a minimum number of seats, dependant on the date and itinerary. Once scheduled, the journey is then placed in the shuttle section of the platform, allowing other clients to join the trip. Sergey Petrossov, CEO, JetSmarter, said, “Our concept offers members the flexibility to create shuttles across cities when they feel the need to travel, therefore enhancing our offering as well as their travel experiences.”

SEPTEMBER 2016


HAILED AS ONE OF THE MOST BEAUTIFUL COFFEE HOUSES IN THE WORLD, THE CENTURIES-OLD NEW YORK CAFÉ IS THE THROBBING HEART OF BOSCOLO BUDAPEST

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TRAVEL TRADE LUXURY

ACCOMMODATION

EUROPE

Madrid Hotel Joins Elite Collection Hotel Único

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mall Luxury Hotels of the World (SLH) has welcomed Hotel Único in Madrid to its ever-growing portfolio. The property features a private courtyard garden and 44 rooms and suites. The Marble mosaics, ornate staircase and high ceilings, paired with Art Deco flourishes, create a quirky and contemporary atmosphere with an aristocratic charm. The hotel’s crowning jewel is its two Michelin starred restaurant, Ramón Freixa, hailed as one of the Spanish capital’s best restaurants, making Hotel Único a culinary must-visit. Guests can also unwind at the hotel’s spa and enjoy high-quality wellness treatments.

Chalet Suite with a Swiss Flair

Preferred Hotels Partners with UK Luxury Brands

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referred Hotels & Resorts has teamed up with Rolls-Royce Motor Cars London and Smythson of Bond Street to offer London-bound travellers a first-class experience and a stress-free way to navigate through the city. Valid until the beginning of November, the Rolls-Royce London Suites Programme enables guests booking a suite for two nights or more at The Beaumont Hotel, The Wellesley or ME London – all Preferred Hotels & Resorts properties – to enjoy private use of a chauffer-driven Rolls-Royce Ghost with the added gift of a Smythson Panama leather currency case to take home.

The Alpina Gstaad Chalet Suite

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witzerland’s The Alpina Gstaad has unveiled its chalet suite. Separate to the hotel, the private three-bedroom unit boasts a large living area, open-plan kitchen and dining area as well as balconies on all sides, offering panoramic views of the Swiss Alps. Influenced by the alpine region and its natural surroundings, the luxury cabin features wooden ceilings, carvings and bespoke furnishings whilst maintaining a contemporary design. Located within a parkland overlooking the village of Gstaad, the exclusive chalet, which can accommodate six adults, complements the existing panorama suite. The property, which opened in 2012, is also home to a Michelin star restaurant, a Himalayan salt grotto, Six Senses Spa and both indoor and outdoor swimming pools.

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Oetker and Eden Rock Present Eden Being

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uxury hotel group Oetker Collection and investment advisory firm Eden Rock Group launched a new luxury lifestyle and retail brand. Eden Being, which will embrace a selection of homeware, fashion and jewellery pieces created by internationally acclaimed artisans and designers, caters to the preferences of Oetker Collection’s guests and promotes the chain’s values built on authenticity, originality and style. The pieces will be available through an online boutique as well as in shops located in numerous hotels flying the two companies’ flags, including Hôtel du Cap-Eden-Roc, Eden Rock – St Barths, Château Saint-Martin & Spa and Brenners Park-Hotel & Spa.

SEPTEMBER 2016



TRAVEL TRADE LUXURY

EUROPE

PICTURE: SWETZERLAND

ELUSIVELY UNDERSTATED Switzerland has been a favourite among the world’s elite for decades, bestowing upon them the luxury of its picture-perfect scenery, opulent accommodation options and top-quality products. Yet, the country still shelters plenty of well-hidden gems.

ANA MLADENOVIC WRITES

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witzerland is world-famous for its chocolate, cheese and clocks; but look beyond the age-old clichés and there is even more to discover,” assured Marion Talbot, director, public relations, Grand Hotel Kempinski Geneva.

Mirroring her conviction was Laura Amanzi, director, marketing and communications, Park Hyatt Zurich, who stressed that even as a small country, Switzerland offers diverse opportunities to discover culture, events, dining, sports as well as various activities which are both unique and exclusive, perfectly fulfilling the needs of the world’s elite. The main challenge is that global travellers often know too little about the

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PICTURE: SWETZERLAND

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destination, according to Nina Mueller, co-founder, Cosa Travel Switzerland, who further explained that for this very reason, unusual experiences are often overlooked by both tourists as well as tour operators. “Soft adventurers can do a walk on eternal ice, the glacier next to the Jungfraujoch, choosing the level of risk they want. A more challenging adventure can be some of the world’s best canyoning in Ticino, where you also find one of the clearest waters,” she enthused. “Very exquisite is also the opportunity to make the Jungfraujoch train stop where there is no stop, so guests can get out of the train and enter an old mining tunnel, walk through it and end up in the middle of the Eiger-Nordwand, where you have a spectacular view of the top of Europe which usually only the bravest climbers have,” shared some insider tips Mueller. For those looking for off-the-beaten-track gems, there are plenty of hidden secrets, insisted Mueller, listing natural underground lakes and a church built by acclaimed architect Mario Botta on the top of Monte Tamaro Mountain among the must-visit attractions. Yet, according to Astrid Heitz, director of sales and marketing, Le Grand Bellevue, today’s guests also seek authenticity in their travel experiences, thus, the hotel’s special fondue backpack and cheese making programmes with local farmers. Recognising guests’ desire for lifetime memories, W Verbier included a special treat for adrenaline-seekers in its winter programme – a chance to enjoy a ski or snowboard ride alongside world-class snowboarderÉEmilien Badoux, revealed Pierre-Henri Bovsovers, general manager, W Verbier. Family experiences with a slight educational input are also in demand, pinpointed Melanie Horn, director of sales and marketing, Gstaad Palace, adding that nevertheless, the country’s untouched natural beauty also remains a major drawcard. “Being amidst Switzerland’s most stunning and authentic mountain region makes Gstaad Palace also very popular for city dwellers and those who live in countries with much less healthy and natural resources,” she said. In line with this, Baur au Lac in Zürich now serves honey from its very own beehive. “The hive is housed in a mini version of the Baur au Lac and contains 80,000 Apis mellifera carnica bees […]. Because bees collect nectar and pollen from blossoms within a 5.6km radius of their hive, the honey harvested will be local Zurich honey that guests can enjoy with their breakfasts or buy at the hotel kiosk,” explained Carole Baumann, director of sales and marketing, Baur au Lac. Yet, it is not only the nature that makes Switzerland so alluring to travellers but also the high standards. “Since the beginning of this year we changed our service regulations,” said Amanzi, explaining that the hotel is now even more committed to offering personalised services. “Our staff is trained to behave authentic and to adapt to each guest and to each situation individually,” explained Amanzi. Similarly, Baur au Lac has introduced SuitePad Tablets, a digital concierge that provides a wide range of information and services.

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The hotel also teamed up with Zurich Airport to provide bespoke experiences from the moment guests touch ground. Apart from adults, youngsters are also being pampered and at Gstaad Palace they are invited to enjoy a new playground made of natural wood, as Andrea Scherz, general manager, Gstaad Palace revealed. The property has also recently renovated its banqueting room for some CHF1.6 million (USD1.66 million). At Grand Hotel Villa Castagnola guests can benefit from with larger rooms, an enhanced wellness area and a new restaurant, disclosed Ivan Zorloni, general manager, Grand Hotel Villa Castagnola. Finally, when it comes to luxurious Swiss novelties, one cannot miss to mention the upcoming Grace St. Moritz, due to open in mid-2018. “In addition to a boutique hotel, [Grace St. Moritz] will also be an exclusive new residential address, which is extremely rare for St. Moritz. The hotel will offer 56 rooms and suites, including 17 private serviced apartments,” elucidated Marco Novella, chief operating officer, Grace Hotels. Mueller confirmed, “Switzerland is becoming more and more an upcoming destination for all markets; Arabs, Chinese, the US but also Europeans – there is so much to be discovered and so little has been seen.” 

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CRUISING

EUROPE

New Explorer Vessels to Join Hurtigruten Fleet

Star Pride Re-imagined Explorer vessels

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urtigruten has signed a letter of intent with shipyard Kleven for the construction of up to four new explorer ships. The largest investment in the Norwegian specialised cruise line’s 120-year history will add new innovative vessels to the collection, all of which will be customised for adventure-rich expedition voyages. The ship, the first of which is slated for completion in 2018, will have a capacity of approximately 600 passengers who will be accommodated in about 300 cabins onboard. The service expansion is set to consolidate Hurtigruten’s position as a leader within adventure tourism in the Arctic and in Antarctica.

The Most Luxurious Ship Ever Sets Sail

indstar Cruises has announced the reintroduction of Star Pride to the luxury cruise line’s six-yacht fleet. The 212-guest vessel returns after receiving a scheduled USD4.5 million transformation, which included the complete renovation of two exclusive owner’s suites with enhancements to an expansive private deck, as well as the nautically-inspired remodelling of public spaces and dining venues. Star Pride re-entered service from the port of Athens, embarking on a newly-developed seven-day itinerary, Treasures of the Greek Isles.

Queen Mary 2 Remastered

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even Seas Explorer, hailed as the most luxurious ship ever built, has entered service in royal fashion after being christened by H.S.H. Princess Charlene of Monaco. The gala event, which was also attended by renowned Italian tenor Andrea Bocelli, took place ahead of the 750-guest ship’s maiden voyage. The luxury liner will spend its inaugural season in Europe before heading to Miami for a series of Caribbean voyages. The all-suite ship, which features extravagantly designed lounges, showcases and restaurants, is also home to a 360m2 suite with a cruise industry first in-suite spa retreat complete with unlimited complimentary treatments. Seven Seas Explorer

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Queen Mary 2

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unard’s flagship liner Queen Mary 2 set sail on her first voyage from Southampton to New York, following one of the most significant refurbishments ever undertaken by the cruise line. The luxury liner has been reimagined with new contemporary interior designs and guest experiences, many of which take inspiration from the original Queen Mary. Cunard’s investment, marking 80 years since the original liner launched, has ensured every detail from the carpets to the curtains pays homage to the historic vessel. To prepare the ship for its Transatlantic crossings, 30 new Britannia Club staterooms, 15 single staterooms and five inside units have been added. The key public spaces and restaurants have also been remastered after more than one million hours of hard work.

SEPTEMBER 2016


INTERVIEW

TRAVEL TRADE LUXURY

INTERVIEW WITH

Michal Zitek AREA GENERAL MANAGER, BANYAN TREE & ANGSANA LANG CO

As part of the Laguna Lang Co integrated resort project, Banyan Tree Lang Co and Angsana Lang Co play a crucial role in the overall tourism development of Central Vietnam. Here, Michal Zitek, area general manager, Banyan Tree & Angsana Lang Co, talks about the destination’s growth.

Travel Trade Luxury: What makes Hue Province particularly appealing to discerning travellers? Michal Zitek: Laguna Lang Co is the first integrated resort to be constructed in the Thua Tien Hue Province of Central Vietnam. As such it has played a pivotal role in expanding the reach of tourism in this region beyond the usual attractions. The area is increasingly popular with discerning travellers keen to explore the rich cultural history of Central Vietnam with luxurious benefits accorded through a pampering stay at Banyan Tree or the vibrant experience that is Angsana here. Thua Tien Hue Province is enjoying a resurgence in popularity […]. [However,] many of our guests simply arrive to just relax and enjoy the services [...]. Travel Trade Luxury: What attributes set the Banyan Tree and Angsana brands apart from other chains? Michal Zitek: The cornerstone of the Banyan Tree [mantra] is to provide a sanctuary for the senses of our guests. […] A strong factor in this is our focus on a sense of place. Banyan Tree prides itself on generating moods and experiences synonymous with the local environment in which each of our hotels and resorts operate. Here in Lang Co you will typically find traditional or modern Vietnamese elements paired with the highest international standards of service

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and design. From the exquisite breakfast offerings, the theatre of our sundown rituals, and the unique locations of our destination dining themes, our guests will be able to savour the finest of service matched with the essential elements of Vietnamese culture. Angsana Lang Co also carries these features yet with an element of modernity and flair tailored to the traveller seeking a more energetic experience. Travel Trade Luxury: Which are your main markets? Michal Zitek: Initially the main markets for the resorts were derived from regional air accessibility with direct flights from Korea, Japan, Singapore, Bangkok and Hong Kong. As awareness about Lang Co continues to grow, we are finding increasing traffic through medium to longer haul markets. This year there has been a notable increase of business from Europe, Australia, GCC and even New Zealand as the frequency of direct and connecting flights continues to grow. With international connections through Ho Chi Minh City and Hanoi as well as direct airlift through major international hubs such as Bangkok, Hong Kong as well as Singapore, the rest of the world is quickly starting to enjoy visiting Central Vietnam. Travel Trade Luxury: In your opinion, what are today’s high-end travellers looking for?

Michal Zitek: Luxury has become an individual expectation rather than a global brand standard. The high-end traveller of today still appreciates the finer things in life, yet also appreciates the nuance of a specific location, culture or experience. Social media has allowed each individual guest to present their own version of the story that any country can tell. It is important to be aware of this and then identify with the individual expectations [...]. A key component to our strategy in this area is the engagement of our villa and resort hosts in each resort. From the moment of the first reservation/pre-arrival, throughout the stay and then post-stay, we focus on the individuality of our guests and will do our utmost to customise their overall stay experience. Travel Trade Luxury: How do you see Vietnam’s luxury segment developing over the coming years? Michal Zitek: The luxury segment of Vietnam is certainly emerging at a rapid pace. With so many new openings each year it is evident that there is strong interest in Vietnam as a luxury destination that still represents a completely unique range of historical, cultural, culinary and natural experiences. The improvements in infrastructure, high-end attractions, transportation options – including helicopter services and private jet facilities – all assist to encourage the further development of the luxury segment.

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EVENTS

Virgin Australia Backs Luxperience

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irgin Australia has been announced as the official platinum airline partner of Luxperience, Sydney’s luxury and experiential travel trade exhibition. The show, which will take place between September 18 – 21, will allow the airline to showcase its expansive network and premium products and services to VIP buyers from North America, New Zealand as well as Australia. Eric Lewanavanua, director of sales and partner alliances, Luxperience, commented, “The business exchange provides Virgin Australia with an opportunity to promote the airline’s customer proposition for the premium market and build relationships with key decision-makers from all over the world.”

Luxury Toy Showcase

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EVENTS

he seventh edition of the Big Boys Toys show will be held between November 23 – 26 at Abu Dhabi National Exhibition Center. The event is a one-stop shop for the most luxurious unique and advanced technology across 10 distinct categories, such as drive, digital, lifestyle, aviation, marine, ride, wellness, fashion, adventure and off road. Along with an abundance of gadgets and products, the programme will also feature The Super Car Test Drive Pit by Shell allowing visitors to drive some of the world’s most powerful vehicles. Additionally, Club Royale ticket holders will enjoy a premium experience at the exclusive corporate chalet that exudes opulence and a multitude of highend facilities and additional perks.

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ILTM AMERICAS Riviera Maya, Mexico September 26 - 29

LUXURY TRAVEL MART Kiev, Ukraine September 27

MONACO YACHT SHOW Port Hercules, Monaco September 28 – October 01

SEPTEMBER 2016


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