4 NOVEMBER 2017 ISSUE 417
Anantara Al Jabal Al Akhdar Resort DISCOVER THE PEAK OF WORLD-CLASS LUXURY. EXPERIENCE THE HEART OF OMANI HOSPITALITY.
4 NOVEMBER 2017 ISSUE 417
04 SKI DUBAI BREAKS GUINNESS WORLD RECORD
07 ACCOMMODATION
KEMPINSKI HOTELS’ VAST EXPANSION IN MEA
05 AZIZI DEVELOPMENTS ANNOUNCED NEW PROJECT
02 Market Update 03 Technology
16 Rendezvous
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Middle East’s Economy Shows Improvement
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALISTS Panayiotis Karanicholas Anna Spyrou CONTRIBUTOR Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
Lebanon
According to PwC Middle East’s annual economic bulletin, this year shows signs of improvement for the region’s economy compared to 2016, although less than anticipated at the start of the year due to the oil market.
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iscal data produced for the first half (H1) of the year shows that Oman and Qatar deficits are down by around a third compared with H1, 2016 while Saudi data shows more improvement, cutting the deficit in H1 by more than 50 percent year-on-year. Richard Boxshall, senior economist, PwC Middle East, highlighted, “A change in the currency regime is only likely to make good economic sense if and when commodities play a much smaller role in the Gulf economies as a result of successful diversification efforts. For most countries, this remains a fairly distant goal.”
MENA EXCHANGE RATES
as of 2.11.2017
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COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
115.15
Egypt (EGP)
Pound
17.63
Iran (IRR)
Rial
33,964.90
Iraq (IQD)
Dinar
1,169.53
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,510.55
Libya (LYD)
Dinar
1.37
Morocco (MAD)
Dirham
9.50
Syria (SYP)
Pound
515.10
Tunisia (TND)
Dinar
2.50
Yemen (YER)
Rial
250.40
IATA’s Performance Statistics Revealed The International Air Transport Association (IATA) announced industry performance statistics for 2016 showing that system-wide, airlines carried 3.8 billion passengers on scheduled services in 2016, an increase of seven percent over 2015, representing an additional 242 million air trips.
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nce again, airlines in the Asia-Pacific region carried the largest number of passengers with a 35 percent market share. Europe had a market share of 26 percent with an increase of 11.3 percent compared to 2015. The Middle East presented an increase of 9.1 percent over 2015 figures, obtaining five percent of the market share.
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WEEKLY NEWS TECHNOLOGY
SCTDA Showcases Latest Technology
Etihad Airways Awards IBS Software
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Sharjah Commerce and Tourism Development Authority (SCTDA) participated in the GITEX TECHNOLOGY WEEK in Sharjah, organised by the Sharjah eGovernment under the slogan History and Communication.
S Sharjah
tihad Airways has selected IBS Software for implementing its award winning cargo management solution, iCargo. The engagement will see iCargo system manage the airline’s air cargo sales and operations worldwide, automating its networkwide booking, pricing and capacity management functions with real-time revenue management based evaluation capabilities. It will also perform real-time shipment status monitoring and quality management as shipments traverse its extensive network. David Kerr, senior vice president, Etihad Cargo, said, “iCargo will enable us to be available to our customers 24 hours a day through a fully integrated online booking portal. This will significantly enhance our customer service offering.”
CTDA showcased the latest applications for smartphones at this year’s event, highlighting Sharjah's new mobile app, virtual reality, which enables visitors to immerse themselves in short promotional films about the emirate. In addition, SCTDA presented the Virtual Dressing, new interactive technology which allows tourists to experience traditional Emirati clothing and take souvenir images with digital activation. H.E. Khalid Jasim Al Midfa, chairman, SCTDA, noted that the exhibition was extremely important in introducing the latest global developments in technology and information to the region.
Kotoka International Airport
SITA Supports Kotoka International Airport
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ITA is providing its passenger and baggage processing technology and airport management solutions to Ghana’s new Terminal 3 at Kotoka International Airport in Accra, helping cement the airport’s position as a vital regional hub. Ghana’s largest airport is expanding its capacity to meet significant growth in international passenger traffic, increasing the airport’s capacity to five million passengers a year. SITA is deploying its latest passenger processing technology including common use check-in desks and self-service check-in kiosks, allowing the airport to maximise its capacity by enabling airlines to cost-effectively share the same infrastructure. The airport will also make use of SITA’s state-of-theart baggage management technology that will assist airlines in tracking bags every step of the way.
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WEEKLY NEWS Abu Dhabi Ports Promotes Sustainability
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eeping in line with Abu Dhabi’s Vision 2030 to create a sustainable economy, Abu Dhabi Ports has recently partnered with Emirates Global Aluminium and National Marine Dredging Company and launched a three-day forum dedicated to sustainable development. Running from October 16 – 18 under the theme Sustainable Businesses for a Sustainable Community, the forum featured a wide range of interactive workshops and audio-visual demonstrations, aiming to advocate dialogue around overcoming challenges in implementing sustainable strategy. To also encourage further engagement, Abu Dhabi Ports hosted a competition for the visiting students, inviting them to showcase projects, research papers and innovations related to sustainability and social and economic development.
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RAK to Host Arabia Hotel Investment Conference
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iming to offer insights to the principles of hotel investment, development and construction, Arabian Hotel Investment Conference (AHIC) will be held on April 17 – 19, 2018, at the purpose built AHIC Village in the ground of Waldorf Astoria Ras Al Khaimah. Organised by with Ras Al Khaimah Tourism Development Authority (RAKTDA), the two-day event will see hotel owners, developers, operators and consultants gathering in order to debate on issues focused around the key pillars of hotel investment, innovation and inspiration. “As Ras Al Khaimah draws closer to reaching its one million visitors target by the end of 2018, and charts a path towards attracting 2.9 million visitors by 2025, the need for quality hotel rooms has never been so important,” highlighted Haitham Mattar, CEO, RAKTDA.
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Ski Dubai Breaks Guinness World Record
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ajid Al Futtaim shopping mall, communities, retail and leisure pioneer across the Middle East, Africa, and Asia, announced that Ski Dubai is the holder of two new Guinness World Records titles. The successful record attempts were part of the resort’s ongoing efforts to raising awareness for visually impaired and disabled athletes. The first record was carried out by 12 visually impaired skiers, achieving greatest distance skied blind or blindfolded in one hour in an indoor snow centre, followed by a group of over 100 who broke the greatest distance skied in an indoor ski centre in eight hours, both of which were officiated by the team from Guinness World Records.
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WEEKLY NEWS
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Azizi Developments Announced New Project
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zizi Developments, a Dubai-based real estate developer has recently unveiled plans to launch a new mega community project in the heart of Dubai, further signifying the company’s continued rapid growth in the region. Influenced by contemporary UK culture and way of living, the development will comprise residential, commercial and retail spaces, with 105 mid-rise and high-rise residential buildings. Mirwais Azizi, chairman, Azizi Group, highlighted, “When we arrived in Dubai 20 years ago, I always had the desire to be part of this city’s success story. The new project announcement comes as part of Azizi Developments’ commitment toward developing a city which has given us many opportunities, including secure investments and business environment, as well as excellent standard of living and education, and a world-class healthcare system.”
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Dubai Chamber Concludes High-Level Trade Mission to Malta
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he Dubai Chamber of Commerce and Industry recently concluded its high-level trade mission to Malta which aimed to strengthen bilateral ties and explore trade and investment opportunities that are opening up in the fast-growing European country. Malta has trade and investment potential to offer UAE businesses, in addition to other advantages such as the country’s strategic location offering easy access to Europe, strong economic growth, and political stability according to H.E. Joseph Muscat, prime minister, Republic of Malta. H.E. Majid Saif Al Ghurair, Chamber chairman, Dubai revealed, “Non-oil trade between Dubai and Malta amounted to USD33 million in 2016, adding that there is still plenty of scope to expand trade and investment ties, especially in the areas of finance, ICT, tourism, healthcare, and education .”
Expansion of City Centre Sharjah Upon Completion
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ajid Al Futtaim Group has recently announced that the AED260 million (USD71 million) redevelopment and expansion of City Centre Sharjah, one of the emirate’s largest shopping malls, is now 75 percent complete. The redevelopment, which is expected to add 13,700 m2 of retail space, is now entering its final phase and will create hundreds of direct and indirect jobs in Sharjah. Among the new additions is the massive, 12-screen, high-tech VOX Cinemas multiplex along with 25 new fashion and lifestyle stores, more food and beverage outlets and leisure activities. Car parking is also being expanded, adding 700 parking spaces. Other amenities include banks and a City Centre Clinic, as well as a multidisciplinary health centre.
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WEEKLY NEWS
Lourve Abu Dhabi
Lourve Abu Dhabi and Etihad Collaborates
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Diyar Al Muharraq Commences Work for Al Qamra
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iyar Al Muharraq, said to be one of the leading urban developers in Bahrain, announced the commencement of the construction work on one of its residential communities, Al Qamra Residential Plots. In line with the company’s efforts to expedite the construction of its developments, the project will undergo an eight month programme which will culminate in the completion of its infrastructure work in May, 2018. All infrastructure work is to be undertaken by Hafeera Contracting, at the cost of USD10.9 million. Al Qamra encompasses over 131 freehold residential plots tailored for affordable mid-range housing units along with dedicated retail and recreational areas.
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ouvre Abu Dhabi, set to open on November 11, has signed the first exclusive platinum partnership with Etihad Airways. The two companies will work together on areas of brand partnership, marketing, social media, public and media relations, events and exhibitions, cultural exchanges, cargo support, inflight programming, and travel trade support. H.E. Saif Saeed Ghobash, director general, Abu Dhabi Tourism & Culture Authority, said, “Louvre Abu Dhabi and Etihad Airways not only bring people from around the world to Abu Dhabi, but they are both universal in nature. For the museum, this idea of universal is about understanding human connections from the beginning of time until the present through art. We look forward to celebrating Louvre Abu Dhabi’s opening with the support of our Platinum partner.”
Al Qamra team
Cultural and Traditional Events at Qasr Al Muwaiji
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bu Dhabi Tourism & Culture Authority is hosting a new programme of cultural and traditional events at Qasr Al Muwaiji, which began on October 18 and will run until May 2018. A series of performing arts events, interactive workshops, excavation trips, and immersive experiences will aim to preserve, promote and celebrate the Emirate’s rich culture and heritage as part of the annual programme of cultural and artistic activities held in Al Ain. A Falconer’s Camp will also run weekly, allowing visitors to become falconers for an hour. Children and families will be able to enjoy a Restoration Experience simulating the mud brick restoration processes of the museum with the Department’s Historic Environment Conservation Team in a series of weekly specialised workshops.
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WEEKLY NEWS ACCOMMODATION
Kempinski Hotels’ Vast Expansion in MEA
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ew destinations will be added to the Middle East and Africa [MEA] portfolio of Kempinski Hotels in the coming months and throughout 2018, with two prestigious openings in the pipeline and additional projects underway in the UAE, Oman, Saudi Arabia and Africa. The upcoming openings are Kempinski Hotel Muscat and Emerald Palace Kempinski Palm Jumeriah Dubai, both to open in 2018.
“Our hotels in the Middle East and Africa feature some of the most iconic luxury properties in the Kempinski portfolio […]. At the same time, we are applying increasingly higher standards across our portfolio and, as a result, Kempinski Hotel Ajman will exit the portfolio as of January 2018,” said Henk Meyknecht, chief operation officer, Middle East and Africa, Kempinski Hotels.
Mecca to Welcome New Four Seasons Property
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our Seasons Hotels and Resorts and Jabal Omar Development Company (JODC) have recently announced plans to launch a new Four Seasons property in Mecca as part of the Jabal Omar integrated real estate development. Designed by award-winning architectural firm Foster + Partners, Four Seasons Hotel Makkah will feature approximately 375 guest rooms and suites, plus approximately 90 Four Seasons Private Residences, three restaurants and lounges, a ballroom and meeting rooms, a spa and a fitness centre. The hotel will also offer special facilities and programmes for families.
Four Seasons Hotel Makkah rendering
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WEEKLY NEWS ACCOMMODATION High Occupancy for Courtyard by Marriott
Copthorne Hotel Dubai Begins Refurbishment
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ourtyard by Marriott World Trade Center, Abu Dhabi continues to lead the hospitality industry’s business tourism in the capital with a reported increase in its occupancy rates during the first to third quarter of the year, at 82 percent. Matthias Widor, general manager, Courtyard by Marriot World Trade Center, Abu Dhabi, credited market events in contributing to the success of the hotel. Likewise, the constant expansion of new technologies has led the property to attract more of its local and global niche market, such as a mobile check in/check out. “We are about 80 percent of the way to reaching our sales target, which we plan to achieve by the fourth quarter of [the year],” noted Widor.
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Mafraq Hotel Hosts Worldskills Participants
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Copthorne Hotel Dubai
opthorne Hotel Dubai, will begin an AED1 million (USD272,000) enhancement work at the Horizon Health Club and the Gazebo Terrace, expected to be completed in December. The renovation programme plans to transform the gym and health club into a modern facility, and to offer pool activities and gym classes during the winter. Dining at Copthorne Hotel Dubai will become a new experience with the opening of the new Gazebo Terrace, in addition to Crystal Restaurant, the all-day dining restaurant, Veri Peri, serving Portuguese food and the Choices Café introducing a new menu.
afraq Hotel hosted more than 1,000 people participating at Worldskills Abu Dhabi 2017, organised by Hala Abu Dhabi, on October 12. Participants feasted with a lunch buffet that comprised of gourmet dishes across world cuisine, and more than five live cooking counters. Prior to the buffet, the participants proved their mettle at ADNEC in over 51 vocational skills-testing contests spanning six industries, including, construction and building technology, creative arts and fashion, transportation and logistics. Individuals between the ages of 17-25 experienced the Bedouin traditions and the modern Arabia with Hala Abu Dhabi’s desert safari, where they relished dinner specially prepared by the hotel's team.
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WEEKLY NEWS ACCOMMODATION Al Dar Darak Opens in Dubai
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ubai has welcomed its newest vacation home of choice for families and travellers alike, set in the highend Burj Khalifa area. Namely Al Dar Darak, provides guests the opportunity to enjoy a fully-furnished accommodation, complete with bespoke services. The 273 m2 duplex features highspeed Internet, spacious living and kitchen areas, two bedrooms with signature Spa beds and a majlis room with a terrace overlooking the Burj Khalifa area. Al Dar Darak is currently developing the rest of its Dubai properties that will include apartments, penthouses and villas, with close proximity to Dubai’s landmarks including Jumeirah Beach Residences, Burj Khalifa, City Walk and Mohammed Bin Rashid Boulevard.
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Carlson Rezidor Hotel Group Expands in Africa
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arlson Rezidor Hotel Group announced the addition of three hotels to its robust African portfolio. The new 530 rooms bring the group’s African collection to a tally of 80 hotels and over 17,200 rooms in operation and under development. The new additions are 152-room Radisson Blu Bishoftu, Ethiopia, Park Inn by Radisson Addis Ababa located just 2.7 km from Africa’s capital city and The Aso Towers Hotel & Residence Abuja, in the Central Business District of Abuja, Nigeria’s capital city. Elie Younes, executive vice president, Carlson Rezidor Hotel Group, said, “Africa remains a focus market for our growth journey and we remain committed to the continent.”
Centro Waha Open to Guests
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entro Waha, the first Centro by Rotana property in Riyadh has officially opened, located on Al Olaya street in the Al Murooj district. Boasting 290 rooms, guests will be able to enjoy a variety of dining options including a Japanese sushi restaurant and a 24-hour deli shop. Additionally, the hotel offers a business centre, a ballroom, a gym and an outdoor rooftop swimming pool, as well as a rooftop pool lounge. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation and dynamic in its offering. It had an inspired philosophy that sets an unparalleled benchmark for travellers who appreciate style and sophistication, but also value for money.
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WEEKLY NEWS AIR
airBaltic Connects Riga and Abu Dhabi
Nile Air Achieve Milestone
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airBaltic, in cooperation with Etihad Airways launched a direct service between Riga and Abu Dhabi on October 29, with four flights a week.
Abu Dhabi
ccording to data released by Arab Air Carriers’ Organization, Nile Air achieved a growth of 32 percent in July compared to the corresponding month in 2016. In addition, during this year’s first nine months, the Egyptian carrier carried one million passengers, achieving a significant milestone in its history of operations. Aiming to respond to passengers’ demand, the airline increased its number of flights by 18 percent, going from 87 weekly flights to 115. Moreover, and in order to develop its fleet, Nile Air has recently ordered the new Airbus A321neo. Based at Cairo International Airport, the carrier operates scheduled services to destinations in Egypt and the Middle East, GCC, Southern Europe, Asia and Africa.
Etihad Airways Partners with Alibaba
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n October 19, Etihad Airways and Alibaba Group’s Tmall and Alitrip debuted a specially branded aircraft livery for the 11.11 Global Shopping Festival. The initiative builds on already strong links between the UAE carrier and the Chinese e-commerce giant. Five aircraft emblazoned with the 11.11 exterior will depart from Abu Dhabi travelling to four destinations in Greater China including Beijing, Shanghai, Chengdu and Hong Kong. Commenting on the partnership, Mohammad Al Bulooki, executive vice president, commercial, Etihad Airways, highlighted, “[…] As a global airline, we continuously research and deliver services to meet our Chinese customers’ needs and strive for improvement in all areas of our operation. China is an important growth market and we need to follow the market trends […].”
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irBaltic’s service to Abu Dhabi has been popular among travellers outside Latvia, as well as having 30 percent of the bookings currently coming from transfer passengers mostly from Scandinavia and the Baltics. Martin Gauss, CEO, airBaltic, commented, “Abu Dhabi is a major international hub with 25 million passengers. It opens up endless possibilities of planning exotic trips from Riga thanks to our cooperation with Etihad Airways.”
Emirates to Receive Milestone 100th Airbus A380
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mirates, is set to receive its milestone 100th Airbus A380 aircraft on November 03. Today, Emirates flies the Airbus A380 to over 45 destinations throughout Africa, Asia, Australasia, Europe, the Middle East, and the US, reaching all ends of the globe. Tim Clark, president, Emirates Airline, said, “The Airbus A380 has been, and continues to be hugely popular amongst our customers, many of whom deliberately plan their travel so that they can fly on it. But we do not rest on our laurels and continually invest to enhance our product so as to continue offering our customers the best possible in-flight experience.”
flydubai Expands in Moscow
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lydubai is to offer daily flights to Sheremetyevo International Airport from Dubai, as of November 29, increasing the airline’s frequency to Moscow to double daily with the existing service to Vnukovo International Airport. Ghaith Al Ghaith, CEO, flydubai, said, “We are excited to be offering our passengers more options to access two different points of the Russian capital. The launch of our new daily flights to Moscow’s Sheremetyevo Airport is based on the increase in demand for more affordable and reliable direct links to the UAE and beyond.”
Moscow
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WEEKLY NEWS AIR
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Qatar Airways Upgrades Service to the Seychelles
Milan to be Served by Air Cairo
Jazeera Airways Takes Off to India
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atar Airways upgraded services on its Seychelles route to an Airbus A330 aircraft from October 29. The 260-seater Airbus A330 aircraft increased the airline’s current daily capacity by 130 percent on this route, connecting Seychelles-based passengers to more than 150 destinations globally. Qatar Airways launched services to the Seychelles in December 2016, and has since contributed to the development of tourism and the growth of local business in the Seychelles. H.E. Akbar Al Baker, group CEO, Qatar Airways, said, “Qatar Airways is delighted to be introducing its Airbus A330 aircraft on the route to Seychelles.”
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J Milan
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ir Cairo started serving Milan as of October 29. The airline will resume its halted service to the Italian city from Sharm El Sheikh, as well as from Marsa Alam – Milan on December 03. The launch of the Milan service is the result of an agreement signed by the airline and the Ministry of Tourism in Egypt, keeping its commitment to further serving its passengers wishing to travel from Egypt to Milan for travel and leisure alike.
azeera Airways announced its arrival to India with the launch of four new destinations during the fourth quarter of the year. The route will start with Hyderabad as the first route from November 16 and followed by Kochi, Mumbai and Ahmedabad by mid December. “This move comes as part of Jazeera Airways’ commitment to addressing increasing travel demands with low cost fares at convenient frequencies that suit all. India is a dynamic business and tourist destination that has shared close ties with Kuwait for many years” said, Rohit Ramachandran, CEO, Jazeera Airways.
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HIREN MAZGAONKAR has taken on the role of director of sales and marketing of DUKES Dubai, the UK branded, fivestar hotel and residences located on Palm Jumeirah. Bringing with him more than 15 years in the hospitality sector, Mazgaonkar held a number of senior sales positions and has established numerous successful sales strategies and business expansion plans for a series of international hospitality brands in the UAE, Bahrain and GCC region including Anantara and Starwood Hotels & Resorts. In his new role, Mazgaonkar will empower the resort’s team to take strategic commercial decisions.
Abaza started his career at InterContinental Hotel Group
Mazgaonkar held a number of senior sales positions
KARIM EL BERKCHI has been taken on the role of director of sales and marketing of Mövenpick Hotel Bahrain. Bringing with him more than 15 years of expertise in the hospitality industry, along with a wealth of knowledge in strategic sales and marketing, El Berkchi has previously served as director of sales and marketing of Radisson Blu Hotel, Muscat and Radisson Blu Hotel, Sohar. In his new role, he will expand the address’ market share further while also improving revenue and building on the hotel’s base of success.
TONY DOUGLAS has been named as group CEO of Etihad Aviation Group (EAG). Set to begin the role in January, 2018, Douglas brings with him a wealth of expertise in the transportation industry, including a number of senior positions in the UK and the UAE. Prior to his new role he served as CEO of defence equipment and support department of UK’s Ministry of Defence. Previously, he held the role of CEO of Abu Dhabi Airports as well as CEO of Abu Dhabi Ports. In his new role, Douglas will work with the board and leadership team to expand and implement a range of strategic initiatives.
El Berkchi brings more than 15 years of expertise in the hospitality industry
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HIREN MAZGAONKAR
HATEM ABAZA has taken on the role of director of sales and marketing of Four Seasons Resort Sharm El Sheikh. Bringing with him 18 years of experience in sales and marketing, Abaza started his career at InterContinental Hotel Group, where he served as night manager. His journey has been fast paced and nonstop with assignments with various hotel chains before joining Four Seasons in 2014. Prior to his new role, he served as director of sales at Four Seasons Hotel Cairo at The First Residence. In his current role, Abaza will take the leadership helm of the day-to-day operations of sales and marketing departments.
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TONY DOUGLAS
KARIM EL BERKCHI
HATEM ABAZA
WHO’S MOVED
Douglas brings with him a wealth of expertise in the transportation industry
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ROBERT HERR GENERAL MANAGER, BÜRGENSTOCK RESORT
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Sustainability is at the forefront of Dubai’s developments
“Environmentally friendly tourism is already resonating particularly with Middle East travellers, given that sustainability is at the forefront of many developments in Dubai and Abu Dhabi. Sustainability is certainly something Arab travellers are becoming more and more conscious of. But they do not have to give up on a trip’s luxury in order to remain environmentally aware. We combine luxury, health and leisure while being kind to the environment at the same time.”
CEO, OMAN AIR
PAUL GREGOROWITSCH
TRAVEL TALK
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Our work has echoed loud and clear throughout the community “We are very proud to receive the Golden Excellence Medal in the 12th session of the Arabic Organisation for Social Responsibility (ROSR). As the national carrier of the Sultanate of Oman, we take our corporate and social responsibility very seriously and we take pride in delivering tangible benefits for the people of our country. To be honoured by the golden medal of ROSR, demonstrates that we are having a positive social impact and our work has echoed loud and clear throughout the community. [...].”
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Q & A with
RENDEZVOUS
Vasken Vartanian DIRECTOR OF SALES AND MARKETING, CROWNE PLAZA MUSCAT HOTEL
WITH ITS LATEST INFRASTRUCTURE AND HOSPITALITY DEVELOPMENTS, OMAN APPEARS ON THE RIGHT TRACK TO DRIVE IN MORE ATTENTION OF BUSINESS TRAVELLERS AND MICE PLANNERS. VASKEN VARTANIAN, DIRECTOR OF SALES AND MARKETING, CROWNE PLAZA MUSCAT HOTEL REVEALS HOW THE PROPERTY ADDRESSES THE TRENDS SHAPING MODERN CORPORATE TRAVEL AND WHY THERE IS A RIGHT TIME FOR A FRESH APPROACH TRAVEL TRADE WEEKLY: How did your establishment and the hospitality market perform in the first half of this year (H1) and how does it compare to 2016? VASKEN VARTANIAN: In H1 our hotel has achieved a tremendous growth in
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occupancy around eight percent compared to the budgeted occupancy for year-to-date June. This has relatively shown growth in overall room revenue by four percent compared to budget looking at the same period year-to-date June. Despite a drop in the overall average room rate for our hotel and market, we still have strongly managed to drive occupancy. Demand has been growing compared to 2016, with an increase in room occupancy around 5.9 percent for all Omani market during the period. Having said that, at the same time supply is expanding and providing more rooms in the market with new facilities as well. This has made the market to come up with challenges in room rates and caused somehow price sensitivity between the hoteliers. Average room rate has shown a decline compared to 2016 by nearly four percent. Our hotel market mix has recorded a very healthy mix between leisure, which is around 36 percent [of guests] coming purely for holidays during festive seasons and breaks. Corporate guests have achieved around 64 percent from the overall rooms sold for the first part of the year. The summer is relatively on bar versus 2016 with some growth in room occupancy, but still decline in average room rate. […] TRAVEL TRADE WEEKLY: In your opinion, what factors shape the corporate travel nowadays and how do you approach it in terms of offerings and services? VASKEN VARTANIAN:At Crowne Plaza Muscat Hotel we believe in making business travel work by bringing humanity to business travel. In every market in the world, business has changed and so has the way we work. It is more digital, more flexible, more mobile, more connected. But business travel has not kept pace with the changing world of business, or the modern business traveller, it is a sea of sameness. It is time for a fresh approach. We are entering an era in which work and life are blending. Productivity matters to our guests but they also seek energising experiences and inspiration. They are lifeaholics and even in their time-pressured worlds, they embrace the aspirational side of business travel. […] Life does not stop when business begins. Crowne Plaza Muscat Hotel aims to be a hotel brand for modern business, challenging the status quo and deliv-
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ering for today’s business traveller. We align business with humanity, impact and attitude, grounded in the new values of the modern world – collaboration, flexibility and empathy. Our hotel provides spaces designed to help our guests be productive, be better restored, and be inspired with our globally recognised WorkLife room, signature Sleep Advantage programme, fitness facilities, and partnerships that enhance downtime and work time. We also deliver big on meetings of any size, with innovative break out spaces, large conference venues, and dedicated Crowne Plaza meetings directors, in addition to casual flexible meeting spaces in the lobby. We know that what our guests do outside of business, makes them better at the business they do. […] TRAVEL TRADE WEEKLY: How has Oman’s business travel sector developed over the years and what is expected in the months to come? VASKEN VARTANIAN: The business travel in Oman has been gaining momentum over the years and it is evident with the year-on-year increase in the number of business travellers arriving in Oman. Major investments to expand the hotel and tourism infrastructure facilities by Oman’s tourism and hospitality industry have successfully resulted in a significant growth of roughly 15 percent in visitor numbers. With the recent opening of Oman Convention and Exhibition Center and soon to be opened [new terminal at] Muscat International Airport are only some of the indications of the government's vision to make Oman one of the leading business travel destinations in the region. […]
Crowne Plaza Muscat Hotel
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TRAVEL CHANNELS
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IHG Academy Celebrates Academy Students Graduation
UAE Launched Waste Management Strategy
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he UAE has identified waste management as a crucial issue with enormous potential to create employment and generate entrepreneurial opportunities. At a national level, the UAE Green Agenda 2030 adopted by the cabinet in 2015, places National Waste-to-Resource Programme as one of the 12 implementation programmes and features, and includes harmonisation of waste management strategies and standards across the emirates, promotion of the 3Rs principle – reduce, reuse and recycle – among businesses and residents alike, and dissemination of waste-to-energy technologies. This strategy complements and strengthens the environmental objectives of the UAE Vision 2021. Meanwhile, companies like Averda and Tadweer have introduced smart solutions that help waste to be reduced, reused and recovered to substitute demand on original resources.
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nterContinental Cairo Citystars, Holiday Inn Cairo Citystars and Staybridge Suites Cairo Citystars, celebrated the graduation of 136 InterContinental Hotels Group (IHG) Academy students. IHG Academy globally aims to prepare students for professional competition. The students received their certificates after completing a two month training in different ho-
Vagaband Teams Up with New Horizons
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he World Youth Student and Educational (WYSE) Travel Confederation has partnered with Vagaband for the only recurring global study of youth and student travel, New Horizons. Vagaband is a nearly indestructible medical ID bracelet offering travellers a tech-free way to keep life-saving information accessible at all times. Vagaband will give its travel safety wristbands to 20 lucky winners of the survey’s prize draw. “Simple, yet smart safety products and services are important for any traveller. Vagaband reminds us that basic travel safety does not need to be high-tech,” said David Chapman, director general, WYSE Travel Confederation.
Focussing On Tourism Development and Sustainable Growth
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he World Tourism Organization (UNWTO), the Pacific Asia Travel Association (PATA) and the People’s Government of Guilin of China held the 11th UNWTO/ PATA Forum on Tourism Trends and Outlook on October 10 – 12. Under the theme Sustainable Tourism: Beyond Being Green, the forum focussed on tourism devel-
Crocodile Feeding at Emirates Park Zoo and Resort
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tel sections. The programme included practical job training in front office, food and beverage, kitchen, finance, human resources and marketing. Simon Stamper, area general manager, IHG Cairo Citystars, said, “IHG Academy aims to help local people build their hospitality skills and improve their employability [...].”
opment and sustainable growth, changes in travellers’ behaviour and sustainable-related practices. “The International Year celebrations come at a very important moment since the UNWTO has adopted the universal 2030 agenda of sustainable development and the corresponding 17 SDGs,” said Márcio Favilla, executive director, operational programmes and institutional relations, UNWTO.
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mirates Park Zoo and Resort presented its new residents Dundee and Ashanti, two saltwater Nile crocodiles, as the new star attractions of the zoo. Along with their caretaker, Harry, the zoo is preparing to welcome guests with an interactive feeding session designed to turn up the excitement of children and adults alike. Under the expertise of crocodile specialist Stuart King, both reptiles have smoothly socialised into their natural habitat and new home set in the zoo and are currently undergoing training with the staff to receive guests for the feeding sessions that will open shortly. The feeding programme will take place daily at the enclosure that has been specially built to ensure the safety of the visitors and the crocodiles.
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TRAVEL CHANNELS
Radisson Blu Martinez Launced Soap for Hope
Travel Through Our Tradition Tours Commenced
Radisson Blu Martinez
Al Ain National Museum
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adisson Blu Martinez Hotel, Beirut, celebrated the launch of the new Soap for Hope project to help local communities. The project was launched on September 27, and the ceremony was held in the hotel lobby. The month of September is centred on Blu Planet, a ritual signed Radisson Blu, to preserve the natural resources of our planet. In this context, the hotel has carried out campaigns and activities to raise awareness on water, energy and community support issues. In October, the hotel’s interest has turned towards the soap bar and its solid waste by focusing on two components: waste and hygiene.
Manama Sees 300 Cyclists for Charity
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n order to support #Pedal4Pink, 300 cyclists came together for a ride around Manama. The charity event is organised by Team Bahrain Merida in collaboration with Cycle Safe Bahrain to support Think Pink’s initiative and help them raise money for education and research fund. The first group took off ahead at 28 km for a total of 45 km, with the Bahrain International Defence Exhibition Conference McLaren leading as the pilot car. Kolja Koracak, representative, Team Bahrain Merida, said, “We did not expect these many cyclists to join, as most of the team of Team Bahrain Merida are all over the world competing.”
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he new series of Travel Through Our Traditions Tours commenced in Al Ain with a special focus on Kanaz, the traditional process of harvesting dates. The event is organised by Abu Dhabi Tourism & Culture Authority and Al Ain National Museum. The tours invite residents and tourists to visit Al Ain National Museum, Al Ain Oasis, local houses and date farms, to explore and experience Emirati culture first hand and get educated on the wider UAE community. Starting from the museum the tour passed through Al Ain Oasis, and ended at a traditional Emirati household.
Pioneering Dubai Pilot Programme Great Success
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hree Dubai schools that piloted an employee global volunteering programme for the United Nations Sustainable Development Goals (SDGs) saw their efforts take centre stage with its worldwide implementation. The programme places company employees into classrooms around the world to help children learn about the UN’s SDGs and how to improve the world. Of the students involved in the pilot programme in Dubai, 94 percent said they learned more about the SDGs, and 92 percent said they now care more about social and environmental issues. The three companies are partners of IMPACT2030, an international business sector initiative focused on engaging employees to communicate the UN’s SDGs into schools. DP World, Linklaters and PwC worked in partnership to pilot the World’s Largest Lesson in three Dubai school.
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PHOTO ALBUM
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The Friends of Cancer Patients organised a regatta and skydive to mark the conclusion of international breast cancer awareness month
Rotana Hotels secured the coveted Middle East’s Leading Hotel Brand title for the 11th year in a row
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Millennium Plaza Dubai and Brest Friends honour Breast Cancer Awareness Month
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Capital Centre Arjaan by Rotana in partnership with Prince Medical Centre, Abu Dhabi hosted a Pink October workshop with the objective to raise awareness about breast cancer
To encourage fitness and a healthy lifestyle among community’s older members Sharjah Women’s Sport Foundation hosted an open day for senior citizens
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NEWS & EVENTS
Abu Dhabi Air Expo Sets New Stage
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he fifth edition of Abu Dhabi Air Expo was launched by Al Bateen Executive Airport, in response to the demand of industry professionals to participate. The exhibition will be held in February 26 – 28, 2018, as part of Abu Dhabi Aviation and Aerospace Week, under the patronage of H.H. Sheikh Mohamed bin Zaved Al Nahyan, crown prince, Abu Dhabi. Nasser Juma, chairman, Abu Dhabi, Air Expo, said, “We are very excited to organise and host Abu Dhabi Air Expo in its fifth cycle, as the continuity of this event confirms the position that emirates of Abu Dhabi and Al Bateen Executive Airport have acquired as a the key regional hub for general aviation.”
Dubai Chamber and Expo 2020 Dubai will work together at GBF
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EVENTS TTR ROMANIAN TOURISM FAIR II Bucharest, Romania November 16–19 www.tradefairdates.com Visitors can find in depth and comprehensive information about the latest developments, trends, products and services in various fields.
TT Warsaw Int'l Travel Show Warsaw, Poland November 23–25 www.tradefairdates.com Visitors will find destinations and attractions in different locations and for different seasons.
ITW ABU DHABI (International Travel Week) Abu Dhabi, UAE November 25-26, 2017 www.itwabudhabi.com ITW Abu Dhabi is the world’s only dedicated Muslim majority travel event.
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he Dubai Chamber of Commerce and Industry (DCCI) will work with Expo 2020 Dubai at the 4th Global Business Forum (GBF) on Africa, with the aim of raising awareness about the first World Expo to be held in the Middle East, Africa and South Asia region. Held under the theme Next Generation Africa, the event will be an ultimate platform for Expo 2020 Dubai to highlight its mission, key initiatives and projects, in addition to growth opportunities that the World Expo can offer to African companies. Expo Live’s flagship Impact Innovation Grant Programme, has USD100 million to back a range of projects, with 45 grantees from 30 countries winning support to date. DCCI and Expo 2020 Dubai will align during the forum held at the emirate’s Madinat Jumeirah on November 01 – 02.
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IBTM Barcelona, Spain November 28–30 www.ibtmworld.com ibtm world delivers inspirational days of business, networking and education to a community of international suppliers and buyers.
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