27 JANUARY 2018 ISSUE 429
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27 JANUARY 2018 ISSUE 429
03 WEEKLY NEWS
Crystal Lagoons to Target Oman
06
MARSEILIA GROUP AND AMLAK FINANCE SIGN MOU
08
LE GRAND AMMAN OPENS
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
GLOBAL ECONOMY TO GROW
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
The global economy is set to grow by almost four percent this year in purchasing power parity terms adding an extra USD5 trillion to global output at current values, according to new projections in PwC’s Global Economy Watch.
PRESS Efi Rousi Maria Angelica Constantinou Athena Karsera Yiazou CONTRIBUTOR Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
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he main engines of the global economy, the US, emerging Asia and the Eurozone, are expected to contribute almost 70 percent of economic growth this year compared to their post-2000 average of around 60 percent. Growth in the Eurozone is predicted to be above two percent this year, as PwC expects the peripheral economies to outpace the core for the fifth consecutive year. The Netherlands is expected to lead the way with economic growth at around 2.5 percent, while the UK growth is predicted to be 1.4 percent this year.
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
PASSENGERS INCREASE IN MIDDLE EAST AIRPORTS MENA EXCHANGE RATES
as of 25.1.2018
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COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
113.61
Egypt (EGP)
Pound
17.69
Iran (IRR)
Rial
36,547.26
Iraq (IQD)
Dinar
1,183.81
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,511.01
Libya (LYD)
Dinar
1.33
Morocco (MAD)
Dirham
9.15
Syria (SYP)
Pound
515.01
Tunisia (TND)
Dinar
2.39
Yemen (YER)
Rial
250.32
In October 2017, passenger traffic at Asia-Pacific and Middle Eastern airports increased by 8.1 percent and 3.3 percent respectively compared to the same period in 2016.
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n the Middle East, passenger traffic continued to show mixed results in October 2017. Passenger traffic growth at Dubai was at 6.9 percent increase, its strongest since April 2017. Doha saw 14.3 percent decrease while Muscat and Kuwait were the bright spots in the Middle East during October 2017 reporting growth of 19.4 percent and 17.2 percent respectively. In terms of air freight, Asia-Pacific and Middle East grew 2.6 percent and 1.3 percent respectively in October 2017.
27 JANUARY 2018
WEEKLY NEWS
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Oman
Crystal Lagoons to Target Oman CRYSTAL LAGOONS HAS IDENTIFIED OMAN’S HOSPITALITY AND TOURISM MARKET, WHICH IS EXPECTED TO SEE INVESTMENT OF UPWARDS OF USD1.7 BILLION BY 2026, ACCORDING TO THE WORLD TRAVEL AND TOURISM COUNCIL.
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he technology has already proven to be a major success in the GCC, particularly in Oman, where Alargan Towell Investment Company has started work on a 50 ha multi-million-dollar, mixed-use development. Crystal Lagoons will build a 40 ha lagoon as part of the project; the centrepiece to three hotels, serviced apartments, a mixed-use souk and a host of other
amenities. Carlos Salas, regional director, Middle East, Crystal Lagoons, said, “Developing Oman’s tourism industry is a top priority for the government, investment is likely to see a number of recognised hospitality brands coming into the market.”
Dubai Safari Welcomes UAE Dignitaries
Maritime Advisory Council First Stage Completed
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Lootah along with other members at Dubai Safari team
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ussain Nasser Lootah, director general, Dubai Municipality, along with other members of the Dubai Safari team welcomed the UAE dignitaries and VIPs to Dubai Safari. As part of the visit, Lootah hosted a tour of the 119 ha park, including stops at the Arabian Village, African Village as well as the open Safari Village, in addition to what is hailed to be UAE’s largest walk-through aviary, which is home to more than 25 species of birds. “It was our honour to host them and give them a tour of the various villages and activities that make Dubai Safari a must-visit experience for both UAE residents as well as visitors from around the world. We are delighted by their positive response and extend our deepest gratitude for their constant support and guidance,” said Lootah. 27 JANUARY 2018
he Dubai Maritime City Authority has completed the first term of the Maritime Advisory Council which formed the initial stage for the development of an integrated framework for activating the partnership between the government and private sectors. The partnership involves areas that affect the competitiveness, attractiveness and comprehensiveness of the maritime sector as Dubai evolves into one of the world's best maritime capitals. The two-year initial phase of hard work and close coordination among maritime stakeholders, has led to the creation of new features of the Maritime Advisory Council which is emerging as one of the most important strategic initiatives under the umbrella of the Dubai Maritime sector strategy.
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AIRPORTS
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JCDecaux Partners with Dubai Airports
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Dubai Duty Free
Bahrain Airport Company Celebrates Jet Airways Anniversary
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ahrain Airport Company, operator and managing body of Bahrain International Airport, celebrated the 10th anniversary of its partnership with Jet Airways. A ceremony was held at Bahrain International Airport to mark the occasion, which was attended by senior officials from Bahrain Airport Company and Jet Airways. “Our partnership with Jet Airways has been one of our most fruitful, helping us reinforce the Kingdom’s position as a hub for airlines in the region. It has also played an important role in strengthening bilateral relations between Bahrain and India. We are confident that our continued association with Jet Airways will bring many more successes in the future,” said Ayman Zainal, chief operating officer, Bahrain Airport Company.
ubai Duty Free, Dubai Airports and JCDecaux announced a partnership introducing a new Driveto-Store, data driven advertising offer at Dubai International Airport on January 01. This collaboration aims at building a new eco-system based on advertising, airport and travel retail data in order to deliver an optimised advertising scheduling system and boost campaign efficiency. Data is currently changing the selling process and becomes a key element in defining the value of the media proposition. The advertising offer will enhance the impact and the efficiency of the existing media proposition at Dubai International Airport. Through a new data ecosystem, the right advertising message will be displayed at the right time, in the right location to the right audience.
Dubai Airports Awarded Five Stars
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.H. Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, crown prince, Dubai, unveiled classification plates rating the Al Majlis VIP Service and Terminal 3 at Dubai International as five-star service facilities under the Global Star Rating Programme. Launched in 2012, the programme assesses and measures the performance of each department’s service centre on a scale of two to seven stars, through an official as-
sessment process conducted under the aegis of the prime minister’s office. “We are honoured to receive this recognition for the quality of the service we provide to millions of customers that travel though our facilities each year. This acknowledgement will go a long way in encouraging employees of Dubai Airports and our stakeholder to ensure the consistent delivery of quality customer service across the airport,” said Al Maktoum.
Dubai International Airport
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27 JANUARY 2018
TECHNOLOGY
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Knowcross Partners with INTEREL to Enhance Guest Experience
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nowcross has announced the integration of its guest request management system with INTEREL, the guest room management systems provider for the hospitality industry. With this integration, guest requests made from the INTEREL glass switches in the room can be processed identically to requests made from a guest mobile app, or a phone call or e-mail. All inbound requests are then fed into KNOW Service for tracking, resulting in higher quality service delivery, faster response rate, increased operational efficiency and lowered costs. The INTEREL system also enables guests to make requests for make up room, butler services and more at the touch of a button. With the integration with Knowcross, such requests will now flow directly into the hotels existing operational workflows via KNOW Service, enabling increased staff efficiency and an improved guest experience.
27 JANUARY 2018
Klook Launches Mobile Pass for Airport Express Train
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look has announced the rollout of a QR-code enabled Mobile Pass for Hong Kong Airport Express. The new feature will further bridge the ever present gap between online and offline, offering travellers a more convenient way to access Hong Kong Airport Express. This marks a new milestone in Klook’s efforts in making Hong Kong a smart city through technological innovation in tourism. With the Klook mobile application, travellers to Hong Kong can access the gates directly with the Mobile Pass, skipping the queue at the counters. The Mobile Pass, which is made available for offline access on the application, is aimed at improving Hong Kong Airport Express’s operational efficiency while ensuring travellers the most seamless and fastest experience to and from the airport.
Visa and Dynamics Unveil Wallet Card
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isa and Dynamics unveiled the Dynamics Wallet Card, a connected payment card, at the Consumer Electronics Show, which began on January 09 and ran until January 12. The Visa-branded version of the Wallet Card is the same size and shape as a normal Visa credit or debit card, yet it incorporates multiple features and technologies not previously found in a single payment card. Features of the Wallet Card range from the capacity to access multiple cards –whether contactless or magnetic stripe-base, to a programmable on-card display that enables account information, such as alerts or coupons, to be sent to the cardholder via an embedded antenna. Wallet Card includes a cell phone chip and cell phone antenna so data can be transferred between Wallet Card and a consumer’s bank anywhere in the world and at any time of the day.
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WEEKLY NEWS
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Marseilia Group and Amlak Finance Sign MoU
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arseilia Group announced the signing of a memorandum of understanding (MoU) with Amlak Finance, for the development of a comprehensive urban project on a land plot owned by Amlak Finance at Nasr City in Cairo. The project is located on Al Nasr Street and in front of Al Ahly club and will extend over 42,676 m2. The project will be a comprehensive urban development and will include a residential and an administration building, a shopping mall designed in accordance with international standards, and a fully serviced and equipped hotel, in addition to areas dedicated to social activities. The MoU was signed by Yasser Ragab, chairman, Marseilia Group, Arif Alharmi, CEO, Amlak Finance, and Hisham Okasha, chairman, National bank of Egypt, at the headquarters of the National Bank of Egypt in Cairo.
Marseilia Group and Amlak Finance agreement
Arabian Travel Market 2017
Green Key Certified Target by Emaar Hospitality Group
E Russian Visitors to GCC to Increase
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he number of Russian tourists travelling to the GCC in 2020 is expected to be 38 percent higher than the arrival figures recorded for 2016, according to data published by Arabian Travel Market, which will take place this year at Dubai World Trade Centre from April 22 – 25. Looking at the economic drivers, the value of the Russian rouble is stable and firming gradually, helped Grand Millennium Business Hotel
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by Russia’s decision to cut oil production, which has supported an oil price recovery to over USD60 per barrel, while forecasts for this year put oil at an average of USD57 per barrel, a 5.6 percent increase over 2017. Russian visitors to the exhibition increased 17 percent year-on-year between 2016 and 2017, and 9.4 percent of total visitors last year were interested in doing business with Russia.
maar Hospitality Group and Rove Hotels, a joint venture of Meraas Holding and Emaar Properties, have joined hands with Emirates Green Building Council (GBC) to secure the Green Key certification for all its operational hotels and leisure assets in Dubai. Emirates GBC is the UAE’s national operator Green Key certification, a standard of excellence in the field of environmental sustainability and sustainable operation. Initially, Emaar Hospitality Group and Rove Hotels aim to have 15 hospitality and leisure assets in Dubai Green Key certified. These will include all operational hotels under the three lifestyle hotel brands under Emaar Hospitality Group and Emaar Leisure Group assets, such as Arabian Ranches Golf Club and Dubai Polo & Equestrian Club, in addition to all Rove hotels.
27 JANUARY 2018
ACCOMMODATION
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Nakheel and AccorHotels Sign Management Agreement
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aster developer Nakheel, and AccorHotels have signed a management agreement for ibis Dubai Jumeirah Village Circle, further strengthening their partnership for Dubai hospitality projects. The agreement, inked by Ali Rashid Lootah, chairman, Nakheel, and Olivier Granet, chief operating officer, Middle East and Africa, AccorHotels, is the third collaboration between the two companies. The 252-room ibis Dubai Jumeirah Village Circle, expected to open in 2021, will provide an 11,706 m2 economy hospitality offering, with an all-day restaurant, cafe, fitness centre, meeting room and car park.
Le Grand Amman Opens AccorHotels announced the rebranding of a landmark hotel in Jordan to Le Grand Amman.
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he property consists of 298-rooms and 67 serviced apartments and is located in close proximity to the upcoming Abdali Downtown Project. The hotel also features two specialty restaurants, an all-day dining restaurant, a lobby lounge and bar, along with a pool bar. Guests can enjoy the spa or focus on wellness through the health club, indoor and outdoor pools. Business travellers also have access to eight meeting rooms in addition to the largest ballroom in Amman for large-scale events and family occasions. Sami Nasser, chief operating officer, luxury brands, Middle East, AccorHotels, said, “This opening signifies the strategic expansion of our luxury portfolio in Jordan.”
ibis Dubai Jumeirah Village Circle
Sheraton Grand Hotel, Dubai Launches Soul Wellness & Spa
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Sheraton Grand Hotel, Dubai
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heraton Grand Hotel, Dubai has introduced the Soul Wellness & Spa, a new holistic concept that aims to balance mind, body and soul. The venue decor focuses on earthy elements including verdant greens and the warm hues of bark, echoing the scent of Arabian sandalwood. To boost the therapeutic effect, each treatment is followed by a complimentary 10-minute guided meditation experience designed to increase creativity and relaxation. “Healthy food and drinks prepared by Sheraton chefs are being served at the venue, with refreshments included in some treatment packages,” said Nikolina Jungic, spa consultant, Soul Wellness & Spa. “We also have a selection of self-development and mindfulness books for clients to browse and read in their own time. By investing in your mind, you will leave our spa not only rejuvenated but also inspired.” 27 JANUARY 2018
ACCOMMODATION
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Nakheel and RIU Sign Contract
Mövenpick to Open Basra Property
From left: Akeel Ibraheem Al-Khalidy, chairman, committee on economic development and investment, Basra Council, and Olivier Chavy, CEO, Mövenpick Hotels & Resorts
M Rendering of RIU Hotel Deira Islands
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akheel and RIU Hotels & Resorts have signed a contract worth USD104,8 million for the construction of their 800-room, joint venture beachfront resort and water park at Deira Islands in Dubai. Set for delivery in 2019, the resort will be built by Bin Ladin Contracting Group Dubai, which was chosen from a shortlist of 10 contractors who bid for the project. Construction will be completed by 2020. Under the joint venture, Nakheel and RIU Hotels & Resorts will deliver a new hospitality concept for Dubai, offering mid-scale, family-orientated, all-inclusive beachfront accommodation. The resort, RIU’s first in the Middle East, will be one of Dubai’s biggest in terms of hotel rooms.
övenpick Hotels & Resorts will open a new property in Basra early this year, namely the 152-key five-star Mövenpick Hotel Basra. The property will be strategically located in the centre of Basra, within the commercial district of Al Baradi'yah and 25km west of Basra International Airport. The address will feature rooms and suites, dining venues and facilities that target corporate guests, investors and local companies operating in Basra. Amenities will include one all-day dining outlet and one specialty restaurant; an executive lounge; a meetings and events area featuring a 700 m2 ballroom, a swimming pool, gym, spa, and beauty salon; and a retail area.
Al Hamra Makes Donation to the UAE
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he hospitality division of Ras Al Khaimah, Al Hamra Group, celebrated the dawning of a new year by launching its first corporate social responsibility (CSR) initiative of this year. The company has donated a variety of household goods to three major charities namely the Emirates Red Crescent, Rahmath Charitable Trust and Dar Al Ber Society. Benoy Kurien, general manager, Al Hamra Group, said, “Throughout the year we will be supporting a number of initiatives at both a local and national level. This is in line with not just our CSR strategy, but it is very much a part of our
27 JANUARY 2018
own business philosophy of how a responsible corporate citizen should support the less fortunate in society.”
Barry Ebrahimy, head, commercial, Al Hamra Real Estate Development, and Ibrahim Al Shamsi, director, Emirates Red Crescent, reprectively
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AIR
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Valencia
Air Algerie to Operate Valencia Route Responding to tourists’ interests, Air Algérie has announced a Valencia schedule for this year. The airline intends to operate the Valencia service twice a week, from June 17 to September 13 with a Boeing B737-600.
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nown for its arts and sciences, with futuristic structures including a planetarium, an oceanarium and an interactive museum, Valencia is a growing destination. Meeting the requirements of today’s challenging market, Air Algérie features the latest advanced design, said to be very cost-efficient, reliable and capable single-aisle airplanes. Along with facilitating an improved passenger experience, the airline’s addition to the carrier’s flight frequencies and destinations aims to elevate the quality of services across the Air Algérie’s expanding network.
Oman Air's Record-Breaking Engine Change
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man Air has been praised by GE Aviation for its record-breaking Boeing 787 engine change after the procedure was completed in just 20 hours. The success was acknowledged at the Dubai Airshow, where Ali Redha Mohammed Al Lawatiya, executive vice president, engineering and maintenance, Oman Air was presented with a commendation. Improvement has also been achieved on the B737 fleet, previously requiring the heavy maintenance (Ccheck) approximately every 24 months. The team with Boeing’s support has managed to escalate the heavy maintenance interval to 36 months and for the A-check maintenance to 120 days.
27 JANUARY 2018
AIR
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Boeing and Turkish Airlines Announce New Order
B Royal Jordanian Adds Seven Global Cities
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oyal Jordanian expanded its codeshare agreements with Turkish Airlines and Malaysia Airlines, giving its guests the option to travel to more destinations. The expansion of the codeshare agreement with Turkish Airlines, which has been in place since 2015, added three new cities to Royal Jordanian passengers' list of potential destinations, namely, Milan, Sofia and Sarajevo, which are sold in connection with
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Royal Jordanian’s Amman - Istanbul flights. The codeshare expansion with Malaysia Airlines gives Royal Jordanian passengers access to four new destinations; Langkawi, Penang, Sydney and Melbourne, all sold in connection with Royal Jordanian’s Kuala Lumpur flight. Stefan Pichler, president, Royal Jordanian, said, “Codeshare agreements with global airlines [...] offer an improved passenger experience and enhance competitiveness.”
oeing and Turkish Airlines announced that the carrier ordered three more B777 Freighters in December 2017. The new order came weeks after the carrier took delivery of two of the large cargo jets as part of its plan to further expand its freight business. The B777 Freighter is said to be the world's longest-range twin-engine freighter and is based on the B777-200LR passenger airplane. The airplane's range capability translates into significant savings for airlines; fewer stops and associated landing fees, less congestion at transfer hubs, lower cargo handling costs and shorter cargo delivery times. "These freighter orders will surely contribute to our significant target for establishing a young and efficient cargo fleet," said İlker Aycı, chairman, board and executive committee, Turkish Airlines.
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AIR Oman Air to Issue License Through MPL
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Qatar Airways Qsuite Comes to Washington D.C.
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atar Airways’ Qsuite has officially landed at Washington Dulles International Airport, the second US destination to offer the new business class product. Qsuite features the industry’s first-ever double bed in business class, as well as privacy panels that stow away, allowing passengers in adjoining seats to create their own private room. Qsuite was first introduced on flights to London’s Heathrow Airport and Paris- Charles de Gaulle Airport and made its US debut at New York’s John F. Kennedy International Airport in December 2017. Akbar Al Baker, group CEO, Qatar Airways, commented, “[…]We are thrilled to kick off the new year by extending the outstanding offerings of Qsuite to our dedicated business and leisure travellers in the Washington, D.C. area.”
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man Air has taken the initiative to embrace the Multi-Crew Pilot License Programme (MPL) in close coordination with the Public Authority for Civil Aviation (PACA) to issue the first Omani Pilot License. The programme is designed and customised for Oman Air training in accordance with PACA rules and regulations pertaining to the approved Pilot Training. Oman Air achieved an important milestone in 2016 when the stateof-the-art Oman Air Flight Training Centre was inaugurated. There are currently over 20 cadets enrolled in the MPL programme, distributed in various batches on a full scholarship abroad. The cadets were assessed in accordance with Oman Air selection criteria that included theoretical and practical competency-based assessment.
Qatar Airways’ Qsuite
SaudiGulf Announces International Operations
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audiGulf Airlines has announced it will launch its international operations in March. These will begin with two daily flights from Riyadh to Dubai, followed by four destinations in Pakistan, namely Lahore, Islamabad, Peshawar, and Sialkot, from its hub in Dammam. Samer Majali, CEO, SaudiGulf Airlines, said, “After the successful launch of SaudiGulf Airlines which brought a new level of service to passengers travelling domestically between Riyadh, Dammam, Jeddah and Abha, in Saudi Arabia, with up to approximately 200 weekly flights and a one million seat capacity to date, SaudiGulf Airlines is now ready to take this performance to an international stage.”
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27 JANUARY 2018
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Airbnb Expects Columbus Growth
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irbnb’s Travel Trends report for this year has identified Columbus, Ohio as one of the hottest growth markets worldwide for users of the home-sharing service. Ohio's capital city is expected to see a booking surge of 254 percent for the first three months of this year, compared with the same period of 2017. In the US, that places Columbus just behind Indianapolis at 256 percent. Globally, Columbus ranks sixth place for growth, and with the Winter Olympics approaching, Gangneung, Korea is in first place with 2,175 percent growth. Columbus was also the top Ohio market for Airbnb in 2017, a year that saw the number of people renting the service’s rooms and houses surge by 96 percent.
Memphis Cook Convention Center to Undergo Renovation
Memphis Cook Convention Center
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he city of Memphis has officially filed a USD175 million construction permit for a ground up transformation of the Memphis Cook Convention Center that will kick-off in the first quarter of this year, and wrap up construction in the fourth quarter of 2019. Jim Strickland, mayor, Memphis, announced plans for the project, pending the city council’s approval, to coincide with the city’s bicentennial year as part of the Bicentennial Gateway. Architectural firm Looney Ricks Kiss and tvsdesign have collaborated to develop a design plan that utilises and enhances the existing facility. Their vision is to expand the footprint of the building with outdoor terraces and glass enclosed concourses, pre-function and meetings spaces that embrace the river and skyline views, while adding valuable square footage that includes additional breakout meeting rooms, allowing more meeting and convention opportunities.
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AMERICAS
INTERNATIONAL
Princess Cruises Debuts Upgraded Star Princess
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tar Princess has returned to service following a two-week multimillion-dollar renovation. Resuming a season of 15-day Hawaiian Island cruises roundtrip from Los Angeles and Vancouver through April before summer cruising in Alaska, Star Princess guests will enjoy updated offerings. Combining the science of sleep with design, the Princess Luxury Bed has been added to the cruise’ amenities as well as other general refurnishing upgrades of carpet and upholstery which can be found throughout Star Princess. Other features include the enhancements to the shops, offering an upgraded shopping experience, the development of Lotus Spa & Fitness Center, a new casino and a newly developed menu for Sabatini's Italian Trattoria.
New Zipline at Grand Canyon West
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rand Canyon West continues to add new experiences for its guests with the latest addition of a pair of ziplines that will let adventurers soar nearly 304,8 m above the floor of a side canyon located amid the West Rim’s matchless scenery. The zipline at Grand Canyon West, which opened on January 02, consists of two quad ziplines, each with four steel cables running side-by-side in parallel formation, to allow groups to soar above the floor at speeds approaching 80 km per hour. The first of the two lines measures about 335 m in length, while the second line, set at a steeper grade, propels guests on a 640 m long downhill adventure of a lifetime, complete with views of nearby Quartermaster Canyon and rushing scenery above and below.
Carnival Corporation Brands to Launch New Ships
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arnival Corporation has announced it will launch four new cruise ships this year, across four of its 10 leading global brands - AIDA Cruises, Carnival Cruise Line, Holland America Line and Seabourn. The new ships are part of Carnival Corporation's ongoing fleet enhancement strategy with 18 new ships scheduled for delivery between 2018 and 2022 – creating excitement in the vacation market and continuing to exceed guest expectations while accelerating demand for cruising, the fastest growing segment in the vacation industry. "On top of the three new ships we launched in 2017, we look forward to the delivery of four more spectacular ships that will help us continue providing extraordinary cruise vacations at an exceptional value for our guests," said Roger Frizzell, chief communications officer, Carnival Corporation.
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INTERNATIONAL
AMERICAS
Home2 Suites by Hilton Springfield North Debuts
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avid Hotels New Property in Oklahoma
I Home2 Suites by Hilton Springfield North
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ome2 Suites by Hilton has opened Home2 Suites by Hilton Springfield North, bringing the brand one step closer to its 200th property milestone. Designed for travellers wanting to maintain their normal routine, the hotel features 99 suites and a range of value, tech-focused and eco-conscious amenities. The property offers all-suite accommodations with fully equipped kitchens and modular furniture. Amongst other facilities, it also features complimentary Internet, communal spaces, a combined laundry and fitness area, business centre, indoor saline pool, fire pit, grill area and outdoor walking trails. Guests also have convenient access to Route 66 Car Museum, Dickerson Park Zoo, and the largest Bass Pro Shop.
United Airlines Operational Performance
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Construction on newest hotel brand
Kimpton Hotels Announces Adapted Indianapolis Hotel
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nited Airlines reported the operational results for November, 2017 the airline’s consolidated traffic increased by 5.1 percent and consolidated capacity increased 5.1 percent as well compared to November 2016, while consolidated load factor was flat compared to the month under review in 2016. For the month of November,2017, United Airlines had the fewest cancelations of any month in the company's history and set a new record with its best ever on-time arrival rate. Additionally, the airline achieved an all-time company record for on-time departures. The company now expects fourth quarter consolidated passenger unit revenue to be down two percent to flat compared to the fourth quarter of 2016.
nterContinental Hotels Group (IHG) celebrated its new midscale brand, avid hotels in Oklahoma. Projected to open by the end of the third quarter of 2018, the avid hotel Oklahoma City Quail Springs will be a four-story, new-build hotel with 87 guest rooms, and will be owned and operated by Oklahoma-based Champion Hotels. Elie Maalouf, CEO, US, IHG, said, “avid hotels extends IHG’s leadership in the mainstream hotel market. The brand’s appeal to owners and developers clearly demonstrates IHG is trusted to identify and deliver a new midscale hotel brand that is right for guests and owners. avid hotels is scaling rapidly, and is scheduled to open its first hotel by the end of summer, months ahead of original projections.”
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impton Hotels & Restaurants has announced its first property in Indianapolis; an adaptive reuse of a historical downtown building opening in early 2020. The project turns the notable Odd Fellows building into a 130-room hotel with a signature restaurant, more than 460 m² of meeting space, and what is hailed as the city’s first ever rooftop bar. Mike DeFrino, CEO, Kimpton Hotels & Restaurants, commented, “Adding to the adaptive reuse projects in our portfolio is a great way to showcase our way of honouring the character of a historic building while transforming it into a stylish new hotel and restaurant.” The hotel’s location is in the heart of downtown Indianapolis and a short walk to major sporting venues as well as the Indiana Convention Center.
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INTERNATIONAL
ASIA PACIFIC
AIDA Fleet First as AIDAcara Docks Down Under
Thailand Exceeds Visitor Arrival Target
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IDAcara has become the first ship in the AIDA fleet to dock at Sydney Harbour. This first docking during her world cruise , which, over 116 days, will take the ship to 41 ports in 23 countries on five continents, was streamed live on the AIDA Facebook page on December 19 and 20, 2017. Before the world cruise ship with around 1,100 guests on board docked, Tommy Möller , captain, AIDAcara, sailed past the famous shell-shaped Opera House. AIDAcara then made her way to the White Bay Cruise terminal with a view of the city's skyline. Leaving Sydney, AIDAcara headed for
the Great Barrier Reef and Cairns, where guests celebrated a real Australian Christmas with Santa Claus and didgeridoo players.
AIDA Cara
Sydney Airport Awards News and Books Portfolio
u-Chen Wang was named Thailand’s Luckiest Visitor for being the 34 millionth visitor to the country this year. Upon her arrival, senior executives of the Tourism Authority of Thailand (TAT) welcomed and rewarded her with two economy class return tickets from her original destination to Thailand, and a voucher for a five-night accommodation in Thailand as well as the Thailand’s Luckiest Visitor accolade that included a signed certificate from TAT. Tanes Petsuwan, deputy governor, marketing communications, TAT, said that 2017 had been an exceptionally good year for Thailand, which was ready to welcome the New Year with a range of exciting tourism events and activities under the actionpacked Amazing Thailand Tourism Year 2018.
GSTC Recognises Korean Ecotourism Standard Body
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ydney Airport has awarded its news and books portfolio in departures at the Tinal erm2 Domestic terminal to Lagardere Travel Retail as part of the significant investment to enhance the airport experience. Lagardere Travel Retail will now operate 100 percent of the category in Terminal 2 departures by delivering a selection of brands that showcase great authors, compelling news publications and travel essentials, enhancing value and choice. Korea
Increase of Express Trains to Blue Mountains
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isitors to the Blue Mountains can now get there faster from Sydney’s Central station, with the introduction of 24 new express train services. The extra services have been added in response to growing demand from visitors to destinations including Wentworth Falls, Leura and Katoomba, particularly on weekends. During the week, visitors can also take advantage of a new eight-car Lithgow morning express service, which reduces the journey from the station to Katoomba by up to 17 minutes
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he Global Sustainable Tourism Council (GSTC) has awarded the Korean Ecotourism Standard for Destinations and the Korean Ecotourism Standard for Accommodations and Tours ‘GSTC-Recognised’ status. The Korean organisation was developed to guide both public and private sectors to understand hands-on practices for sustainable ecotourism development and management, while certifying them so they can take a better position in the tourism market to distinguish them from any ecotourism products that may be guilty of green-washing. Randy Durband, CEO, GSTC, explained, “Recognition of a standard means that the standard, Korea Ecotourism Standard, in this case, includes the four pillars of sustainability inherent in the GSTC Criteria: management, social/community, cultural, and environmental issues.”
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RENDEZVOUS
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ANTOINE MEDAWAR, VICE PRESIDENT, AMADEUS, MENA, REVEALS HOW THE COMPANY STAYS AT THE TOP OF THE GAME IN THE EVER-EVOLVING WORLD OF GDS AND AMID INCREASINGLY TECHSAVVY CONSUMER AND AIRLINE INDUSTRY DEMANDS AS BRICK-AND-MORTAR OPTIONS MAKE WAY FOR E-COMMERCE.
Q&A with Antoine Medawar VICE PRESIDENT, AMADEUS MENA
TRAVEL TRADE WEEKLY: How was 2017 in terms of business and how does 2018 look so far? Can you share some statistics with us? ANTOINE MEDAWAR: The year 2017 was positive one for Amadeus as we maintained growth in the first three quarters of the year and all of our businesses performed well. Within the region, we had important developments in our client relationships as we signed and renewed significant deals with leading industry players such as Al Tayyar Travel Group, FlyDubai, MEA Airlines among others. Additionally, we had the pleasure to host over 100 regional experts at our Amadeus Fly by Digital Summit in Dubai, UAE, to discuss improvements to the travel experience in what is one of the world’s fastest growing tourism and passenger hubs. Given the steady progression of our MENA businesses and the wider confidence in the region’s travel industry, we looked forward to ending 2017 strong with optimism heading into 2018. TRAVEL TRADE WEEKLY: How has GDS technology transformed the travel industry during the last 10 years? ANTOINE MEDAWAR: Simply put, Global Distribution Systems (GDS) have helped in enhancing the efficiency and quality of today’s travel experience. In the past, consumers would purchase flights largely through brick-and-mortar travel agents who liaised directly with the airline companies via call centers or airline ticketing offices. Following the creation of GDS technologies, travel agents have increasingly used one or more of the GDSs to aggregate information from
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airlines and large hotel chains across the world. More recently, the rise of e-commerce behaviours has led to online travel agents (OTAs) and to the creation of metasearch companies that specialise in traffic acquisition through comparing prices across the internet without offering booking services. Again, GDS technology plays an important role in that ecosystem. TRAVEL TRADE WEEKLY: Which are the latest trends regarding the global distribution model and how does the company make sure to follow those? ANTOINE MEDAWAR: As the industry grows it’s a natural consequence that there are new requirements from our customers and travellers. We aim to serve them both. Travellers today are looking for consistency, transparency and choice, and Amadeus strongly believes that indirect distribution remains the most cost-efficient solution for all parties to achieve that aim on a global scale. As is the case with any industry, travel is evolving and customer needs change. Amadeus is also evolving. We consider ourselves as a partner to both our airline and our travel agency customers and we will always aim to meet their strategic business needs and help them achieve their objectives whatever their strategy. TRAVEL TRADE WEEKLY: Which are the biggest challenges for GDS- especially considering the rapid advancement of both technology and travel industries -and what should GDS providers do in order to maintain their market positions, remain-
ing relevant and meeting their customers’ needs? ANTOINE MEDAWAR: The industry will face pressures from both ends of the distribution chain. First, the relative consolidation of airlines provides negotiating power with intermediaries in the value chain. Second, the rapidly evolving expectations of the consumer – increasingly digitally-savvy with new online purchasing opportunities – continues to shape the distribution industry. Competitive pressures within the industry will also play a major role as well as a growing need for personalisation. TRAVEL TRADE WEEKLY: What does the future hold for GDS? Can you share with us some of your future plans, including new products, new collaborations etc? ANTOINE MEDAWAR: The creation of the GDS was to be able to, with a single infrastructure, serve multiple airlines and therefore bring a cost advantage and a cost efficiency to the industry. This approach will continue well into the future as GDS brings tremendous benefits to travellers and travel agencies by providing easy comparisons and an environment that is tailored to the consumer to make their choices. When it comes to bookings, Amadeus also augments our GDS offerings with travel technology services like airline information technology products, travel agent interfaces for connecting to their GDS network, and revenue management tools for hotels and airlines to help price and merchandise their products. Moreover, we are a company that invests in anticipating the future of travel technology.
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INTERNATIONAL
ASISA PACIFIC
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JW Marriot Bangkok Enters Second Year of Renovation
Ascott Surpasses Target for China
A JW Marriott Hotel Bangkok
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W Marriott Hotel Bangkok has entered the second year of its 20th anniversary three-year makeover by revealing parts of the transformation that have already been completed. The first phase, which took place from April to mid-December 2017, added 130 new rooms and suites to the property. The second phase, set to be carried out on April-October this year will include the restyling of 178 guestrooms and the all-day dining outlet. The final renovation phase on all remaining guestrooms will commence mid2019. The hotel is operating as normal during the entire transformation process.
scott exceeded its target of 20,000 units for China in 2017, ahead of its planned schedule of 2020, as it sealed contracts to manage nine properties with over 2,000 units in China. With these new properties, Ascott made inroads into new cities such as Harbin and Zhuhai, and widened its presence in Chongqing, Foshan, Shanghai and Wuxi. It also marked a record year of growth in China, as it added over 5,600 units across 28 properties in 2017, double the over 2,700 units across 15 properties added in 2016. Kevin Goh, CEO, Ascott, said, “With these nine new management contracts secured in China, Ascott has exceeded our target of 20,000 units for our biggest market China three years ahead of schedule.”
Shanghai
AVANI Hotels & Resorts Debuts in Luang Prabang
Fairfield by Marriott Shanghai Jing’an Opens
ONYX and Sincere Team up
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VANI Hotels & Resorts has announced the launch of its Luang Prabang hotel. The 53-room, currently known as the Azerai Hotel, will be completely rebranded and refurbished in March. The French neo-classical architectural design will compliment the hotels amenities which will include The Bistro restaurant. The AVANISPA, the hotel’s gym AVANIFit, and a 25 m swimming pool with a pool bar. An outdoor, covered 60 m2 pavilion will provide a multi-use space, ideal for small wedding ceremonies, social events and casual meetings. The hotel will also offer a variety of excursions including a selection of daily and overnight Mekong River cruises and a guided hike up Mount Phousi.
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arriott International announced the opening of Fairfield by Marriott Shanghai Jing’an. All 195 guestrooms offer smart contemporary designs, and are equipped with LED TVs, high speed Wi-Fi and furniture to fulfill different needs of guests. Each room also includes a well-designed ergonomic work area. Guests can enjoy a complimentary breakfast with a wide selection of meals and can also purchase snacks from the allday 24/7 Market. The hotel’s 24-hour gym also allows guests to maintain their exercise routine. With 116 m2 of flexible multi-functional meeting space, Fairfield by Marriott Shanghai Jing’an can also cater to various meeting and event needs.
NYX Hospitality Group and Sincere Holdings Group have announced the formation of a strategic partnership, aiming to boost the serviced apartments market across key Chinese cities. Under this partnership, Sincere Holdings Group will receive exclusivity rights from ONYX Hospitality Group to develop and open Shama serviced apartments, including those bearing the Shama Luxe and Shama Hub subbrand names, in 12 key cities across China, namely Shanghai, Shenzhen, Guangzhou, Beijing, Chengdu, Chongqing, Hangzhou, Nanjing, Suzhou, Tianjin, Wuxi and Xiamen.
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Etihad Aviation Group supports Syrian children
Sustainable Tourism Index Released
The Economist Intelligence Unit released The Sustainable Tourism Index which assesses countries on their commitment to develop and promote sustainable practices in tourism. The report showed that the world’s developed countries have done more at the national level than their emerging-world rivals to formulate policy, foster adherence to recognised standards, encourage travel and tourism businesses to reduce their environmental footprint, co-ordinate efforts with NGOs and the private sector, and ensure protection of their cultural and historical assets. Quotes from Randy Durband, CEO, GSTC, are included as the report refers to the GSTC Criteria.
Etihad Aviation Group Marks Year of Giving Etihad Aviation Group (EAG) has concluded a year-long programme of activities and humanitarian initiatives to mark the UAE’s Year of Giving. In support of this national initiative, the company launched a strategy based on the government’s three Year of Giving pillars: corporate social responsibility, volunteering and serving the nation. A number of activities supported Syrian refugees, including a welfare trip to Lebanon where more than 3,550 Syrian refugees received winter clothes, mattresses, dry food parcels and blankets; and a trip to the UAEJordan Mrajeeb Al Fhood refugee camp in Jordan where the group’s staff and senior management distributed school bags, stationery sets and blankets to more than 2,500 children. Ray Gammell, CEO, Etihad Aviation Group, said, “We are proud that the EAG family worldwide so generously supported the many initiatives throughout the year.”
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PHOTO ALBUM
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Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Andrew Fisher, vice president, fleet planning, Etihad Airways, embarked on a journey when he attempted to break the world record by flying around the globe in the shortest time frame Bahrain on January 10
H.H. Sheikh Mohammed bin Rashid Al Maktoum, ruler, Dubai, has launched the Marmoom Reserve project, an unfenced desert conservation reserve
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Iftikhar Hamdani, general manager,Ramada Ajman, presents the prize for the most valuable player in the Blind Cricket World Cup's India vs Pakistan match
Banyan Tree Bangkok has invited dedicated runners with a heart of gold to take part in its 19th Vertical Marathon
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NEWS & EVENTS EVENTS EMITT Istanbul, Turkey January 25 – 28 www.emittistanbul.com EMITT, attracts over 46,000 industry professionals and tourists, annually, looking for new travel opportunities from destinations and travel service companies from across the globe.
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IBTM Arabia Introduced Hosted Buyer Programme
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BTM Arabia has seen an influx of high-profile international hosted buyers already confirmed to attend, following the introduction of its enhanced Hosted Buyer programme. The programme sees the IBTM team pre-selecting and qualifying hosted buyers, allowing them to be fast-tracked through the process. This also enables IBTM to be even more targeted in ensuring only the highest calibre of hosted buyers is present at the event.
Part of the portfolio of meetings and events industry trade shows, provides hosted buyers with a personalised schedule of one-to-one meetings with a hand-picked selection of leading suppliers. Shinu Pillai, exhibition manager, IBTM Arabia, said, “Testament to the event’s importance and the weight it carries in the Middle East MICE market, IBTM Arabia attracts overseas suppliers from across the globe.”
HOSPITALITY INDONESIA CONFERENCE (HIC) Jakarta, Indonesia January 30 – 31 www.hospitality-asia.com HIC focuses on delivering a sea of timely market insights that facilitate corporate strategies and growth on a regional scale.
ITB-BERLIN Berlin, Germany March 07-11 www.itb-berlin.com Hailed as the leading travel trade show, ITB Berlin is the foremost business platform for global touristic offers.
Bedaya Holds Life-Planning Workshop
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edaya Center recently held a workshop teaching participants how to set out goals when planning their future. Carried out in collaboration with educational instructor Khaled Saleh Al Yafei, known as coach Al Yafei, the workshop was entitled How to plan your life. Addressing the attendees, coach Al Yafei said, “If you do not know what you want, you will not reach where you want. This is the baseline for setting up a plan for your work life. Each one of us should set his/ her goals in mind and determine the time required for its implementation regardless if those goals are immediate, short-term, medium-term or long-term.” “Strong belief, enthusiasm, and passion are the real starting point for change in all individuals who seek change,” Al Yafei continued.
Heritage Series Returns to Al Ain Palace Museum
ATM Dubai, UAE April 22-25 arabiantravelmarket.wtm.com B2B exhibition showcasing over 2,800 products and destinations from around the world to over 28,000 travel trade visitors.
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s part of Al Ain’s calendar of cultural activities and events organised by the Department of Culture and Tourism , Abu Dhabi, the My Heritage, My Responsibility series returned to Al Ain Palace Museum on January 11 and 12. Featuring an array of evening events and activities, the series focused on the variety of traditional performances typical to the different regions of the UAE. Visitors were able to experience some of the most unique Emirati performing arts including Al Hoolu, Al Hadwa, Al Rababa, Al Taghrooda, and Al Harbiya. They were also able to enjoy a traditional market, a variety of Emirati cuisine, artistic workshops, and traditional games for children, in addition to cultural competitions open to all.
An earlier edition of My Heritage, My Responsibility
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