13 JUNE 2015
ISSUE 292
NEARLY 100,000 HOTEL GUESTS IN PALESTINE A REPORT PUBLISHED BY JONES LANG LASALLE FOR THE HOTEL SHOW DUBAI REVEALED THAT DUBAI IS SET TO SEE A MASSIVE BOOST OF 28,000 UNITS BY 2018.
07 TOURIST SPENDING RISES IN THE UAE
10 IN THIS ISSUE MARKET UPDATE
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AIRPORTS
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ACCOMMODATION
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AIR
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INTERNATIONAL
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RENDEZVOUS
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WHO’S MOVED
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TRAVEL TALK
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AGENT CORNER
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TRAVEL CHANNELS
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PHOTO ALBUM
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NEWS & EVENTS
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DUBAI: 28,000 NEW ROOMS BY 2018
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
Action Hotels: Revenues up 26 Percent Action Hotels, the owner, developer and asset manager of branded three- and fourstar properties in the Middle East and Australia, registered a year-on-year revenue increase of 26 percent in the first quarter of the year.
ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba CONTRIBUTORS Ana Mladenovic Dominique Christou PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu
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DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis
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DIRECTORS Andreas Constantinides Mary Kammitsis HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES As of
12/6/2015
ibis Sharq, Kuwait, an Action Hotels property
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he positive results bring the company’s 12-month revenue to USD37.6 million as compared to USD29.8 million in 2013, with a 34 percent rise in adjusted earnings before interest, taxes, depreciation and amortisation to USD11.3 million. “The macroeconomic conditions in the region continue to underpin our strategy of focussing only on economy and midscale hotels,” said Sheikh Mubarak Alsabah, chairman, Action Hotels, adding that the growth of intra-regional travel continues to trigger demand for affordable, consistent, value-for-money accommodation.
Over 150,000 Rooms under Contract in MEA Hotel developments in the Middle East and Africa (MEA) region continue to move ahead with full steam with a total of 654 projects and 150,762 units under contract across the area.
Currencies shown in blue are fixed against the US Dollar
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COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
98.19
Egypt (EGP)
Pound
7.62
Iran (IRR)
Rial
29,009.86
Iraq (IQD)
Dinar
1,191.49
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,510.52
Libya (LYD)
Dinar
1.36
Morocco (MAD)
Dirham
9.68
Syria (SYP)
Pound
188.82
Tunisia (TND)
Dinar
1.93
Yemen (YER)
Rial
214.89
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ased on STR Global’s April construction pipeline report, the figures represent a 9.4 percent increase compared to the corresponding month in 2014 and the year-on-year improvement is even more significant at 21.6 percent when looking at the 332 hotels and 78,824 rooms under construction in MEA. Developments are being driven by the upper upscale segment which accounts for 34.6 percent or 52,234 units under contract and 38 percent or 29,915 rooms under construction. 13 JUNE 2015
AIRPORTS WEEKLY NEWS Better Baggage Handling at Abu Dhabi Airport
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bu Dhabi International Airport now boasts upgraded baggage handling systems at Terminal 1 and Terminal 3, as part of Abu Dhabi Airports’ Capacity Enhancement Programme (CEP). The existing systems have been expanded to include five new incline carousels, new conveyor connections and the respective adaptations. The fully integrated high-speed equipment has a
throughput capacity of more than 4,800 items per hour. Ahmad Al Haddabi, chief operations officer, Abu Dhabi Airports, said, “Current passenger numbers [are] likely to increase by more than 20 percent by 2017. Streamlining processes by adopting the latest technological solutions is essential for the efficient operation of our airport against this growth.”
QAIA: Over Two Million Passengers
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lose to 2.09 million travellers were handled at Queen Alia International Airport in the first four months of the year, marking an 8.5 percent year-onyear drop as a result of route cancellations. Despite a setback in passenger traffic, cargo volumes rose 4.9 percent to 31,290 tonnes during the period under review. As Kjeld Binger, CEO, Airport International Group, pinpointed, the Kingdom remained a stable destination, the ongoing regional turmoil, however, has taken its toll on inbound travel. “Nonetheless, we remain committed to offsetting recent traffic declines by providing passengers with the best possible travel experience, in coordination with our competent teams and trusted partners,” underlined Binger.
Queen Alia International Airport
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WEEKLY NEWS
Zayed Sports City Celebrates Successful Five Years
MENA Hotelier: Families Are a Lucrative Market
Part of Mubadala Development Company’s portfolio, Zayed Sports City is celebrating five years of expanding facilities and delivering international events in the UAE capital.
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Zayed Sports City
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ince 2010, Zayed Sports City has introduced 24 new activities, with a total of 30 experiences present at the destination which has seen a 228 percent growth in footfall, welcoming over five million visitors in that time. Commenting on the past years, Ali Eid AlMheiri, executive director, Mubadala Real Estate & Infrastructure, said, “We have implemented a strategy at Zayed Sports City to expand its overall offering during the past five years and believe that the venue significantly contributes to the social infrastructure and healthy lifestyles of people in Abu Dhabi.”
evelopers seeking a sustainable business model need to target new market segments and a unique selling proposition that can deliver exceptional return on investment (ROI) in a crowded marketplace, said Michael Scully, managing director, First & Foremost Hotels & Resorts. According to the hotelier, propositions such as the dedicated First & Foremost family resort, which is expected to launch with projects in Egypt, Qatar and the UAE, can add a new dimension to the region’s appeal. “By offering a product that caters specifically to families […] we can win year-round business, build loyalty and cut reservations costs while demanding a higher rate than competitor hotels,” stressed Scully.
13 JUNE 2015
WEEKLY NEWS TECHNOLOGY SITA: Technology Enhances the Travel Experience
Expedia: UAE Gains Prominence
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esearch from global IT provider SITA has proven that technology can help make passengers happy, which is the ultimate goal of airlines and airports. SITA investigated the connection between travellers’ use of technology and their emotions to discover how tourists around the world feel at every point of their journey. Based on the results, travellers are the happiest and most excited when using technology for travel tasks, from booking to check-in. The survey, which was conducted across 17 countries, showed that technology is playing an increasingly important role in journeys around the globe.
Expedia released results of data analysis examining travel growth to the UAE with London taking the lead over other key international hubs, such as Manchester, Manama, Paris and Milan.
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ccording to Eman Barhoumeh, director, e-commerce, Expedia, the travel site has witnessed a notable rise in demand in recent years for flights to the UAE and Dubai has firmly established itself as both a key tourist destination and a leading hub for business travel, as demonstrated by a year-on-year growth of nearly 25 percent. Moreover, flight bookings on Expedia to Abu Dhabi have risen by approximately 50 percent from 2013 to 2014.
GTA to Boost US Tourism
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estinations on the American continent will soon benefit from more visitors thanks to a new GTA campaign. Global travel distributor GTA has launched this year’s Select Hotel Collection at the recently-held IPW exhibition in Orlando to drive bookings to popular hotspots across North and South America. Each of the 240 partner hotels on the booklet’s pages has been chosen to inspire travel agents around the world to book quality accommodation and experiences at great value prices. Together with a range of ‘in destination’ services, tours, activities and experiences, they represent a hand-picked edit of some of the most outstanding travel and hospitality offers that GTA has negotiated.
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13 JUNE 2015
WEEKLY NEWS Enterprise Expands into Saudi Arabia
13 JUNE 2015
Jerusalem
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nterprise Holdings has teamed up with Al Jomaih Group to introduce its services to Saudi Arabia and the wider Arabian Peninsula. The newly-created vehicle rental business, Al Jomaih Auto Rental (Ajar) will soon launch a network of branches at major airport, city and community locations in the Kingdom. The company, which will operate Enterprise-Rent-A-Car, National Car Rental, Alamo Rent A Car and Ajar brands, also intends to sub-franchise in the UAE, Bahrain, Kuwait, Oman and Qatar as well as in Lebanon and Jordan. As Ibrahim Abdulaziz Al Jomaih, CEO, Al Jomaih Group, explained, the main aim is to create an outstanding car hire business in Saudi Arabia, the wider Gulf and the Levant.
Marriott Executive Apartments Dubai Creek
Nearly 100,000 Hotel Guests in Palestine
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uring the first quarter of the year, 99,689 visitors stayed in accommodation establishments in the West Bank; 35 percent of those were from European Union (EU) countries while locals represented 10 percent of the total. The number of hotel guests was 33 percent lower than in the same period in 2014 and 35 percent lower than in the fourth quarter of 2014 During the period under review, guest nights reached 291,917, with EU countries accounting for approximately 40 percent, Palestine for 12 percent and US and Canada for 11 percent. Hoteliers registered an average occupancy of 20 percent.
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WEEKLY NEWS British Industry Players Explore Ras Al Khaimah
Route Development in the Spotlight
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ome of the UK’s leading travel and tourism heavyweights visited Ras Al Khaimah for the annual Institute of Travel & Tourism conference. During the three-day event, global airlines, tourism bodies and hotel companies experienced the very best of what the emirate has to offer as a holiday destination with the delegates also touring historical and archaeological sites. Haitham Mattar, CEO, Ras Al Khaimah Tourism Development Authority, commented, “With a captive audience of industry heavyweights from one of our most important source markets, we are putting on a real show. Delegates will receive a firsthand look at the Al Marjan Islands development which will be home to 20 hotels upon completion, in addition to all of the amenities of the Al Hamra development.”
H.E. Kamal bin Ahmed Mohammed
ahrain Airport Company recently hosted the inaugural Routes Middle East & Africa forum in Bahrain. The event, which brought together over 300 delegates, focussed on route development opportunities across the region. Commenting on the significance of the programme to the local aviation industry, H.E. Kamal bin Ahmed Mohammed, transportation and telecommunications minister, Bahrain, said, “The Kingdom is set to invest around USD22 billion in key infrastructure projects over the coming years, across a range of sectors including transport, manufacturing, and energy. [This is] a compelling context within which this forum is being held.”
Growth in Oman’s Tourism Sector
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Muscat
he travel and tourism sector in Oman has experienced year-on-year improvements with all indicators pointing to accelerated increases in the Sultanate, both in terms of visitor numbers and contributions to GDP and employment. To accommodate the rising demand, tourism infrastructure in Oman is being developed at pace. The gradual progress of projects is showcased in the recently published Oman Tourism Development Company (Omran) Operating Review 2014. Wael Al Lawati, group CEO, Omran, said, “Visitor numbers are expected to rise steadily over the coming years. The government is currently developing the right mix of infrastructure and quality services to accommodate growing numbers of visitors.”
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13 JUNE 2015
ACCOMMODATION WEEKLY NEWS
ICCA Launched in Dubai
Abu Dhabi: Three US Cities in Four Days
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ooking to build on increasing inbound tourism from the continent, Abu Dhabi Tourism & Culture Authority led a four-day road show in North America. The delegation that also included representatives of Etihad Airways, Jumeirah at Etihad Towers, Anantara Hotels, Resorts & Spas, Dusit Thani Abu Dhabi as well as Celebrity Cruises highlighted the UAE capital’s tourism credentials in Washington, Chicago and Dallas in a bid to boost arrivals from the US that accounted for 123,196 guests in 2014. As Mubarak Al Nuaimi, director of promotions and overseas offices, TCA Abu Dhabi, revealed, the US is already the destination’s fourth largest international source market.
Qasr Al Sarab Desert Resort by Anantara
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he International Congress and Convention Association (ICCA) joined the ranks of other global organisations after receiving the formal approval to register and establish an official presence in the Dubai Association Centre. According to Nina Freysen-Pretorius, president, ICCA, in 2014, the organisation’s board decided to award its 2018 congress to the emirate in recognition of the region’s enormous potential for the meetings industry. “When the invitation [from Dubai Association Centre] came to register, it was perfectly timed with our strategic plans for the region,” she said. Atiq Juma Nasib, senior vice president, commercial services sector, Dubai Chamber of Commerce & Industry, added that Dubai Association Centre was specifically set up to provide a formal environment for such entities.
Virtual Reality at Wild Wadi Waterpark
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ubai’s Wild Wadi Waterpark has partnered with Gear VR and Samsung Galaxy Note 4 to offer the ultimate virtual reality experience through a 3D environment. Existing and potential visitors have now the chance to enjoy the destination’s 30 rides from a virtual reality stand at The Dubai Mall, where spectators will be handed a Gear VR headset with a removable front cover. Within this nestles a Samsung Galaxy Note 4 phablet with an adjustable lens, and the headset on, visitors will be able to view the water park in a 360-degree angle.
Wild Wadi Waterpark
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WEEKLY NEWS
DUBAI: 28,000 NEW ROOMS BY 2018 A report published by Jones Lang LaSalle for The Hotel Show Dubai revealed that Dubai is set to see a massive boost of 28,000 units by 2018.
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arious properties are going through major redevelopments and refurbishments, while leading companies such as Starwood Hotels & Resorts Worldwide and Jumeirah Group are planning new projects in the next few years in the lead up to Expo 2020. “With mega-events [such as] Expo 2020, the 2022 FIFA World Cup in Qatar and a host of major developments including Al Habtoor City, Bluewaters Island and Dubailand launching in coming years, we hoteliers are preparing for the significant increase in tourists,” commented Wajeed Bagwan, general manager, Suba Hotel Dubai.
Al Habtoor City
Tourist Spending Rises in the UAE
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verall tourist spending in the UAE climbed five percent in the first quarter of the year, a new study by Network International, a payment solutions provider in the MENA region, revealed. The report, based on credit or debit card transactions by country, found that Americans accounted for the largest portion of the total amount at 21 percent. Tourists from Saudi Arabia came next at 12 percent, followed by the UK, nine percent, China, four percent, and Kuwait, at 3.4 percent. The Russian Rouble crisis has had a major impact on spending by Russian visitors, showing a 52 percent drop in the three-month period, taking the country out of the top five spenders for the first time in recent history.
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Abu Dhabi Airport Ready for Summer
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bu Dhabi International Airport is gearing up for its busiest-ever summer, which will see 1,504 flights departing each week, 22 percent more than in 2014. New destinations available to passengers in the coming months include Johannesburg, Madrid, Venice, Edinburgh, Pune in India and Entebbe in Uganda along with direct flights to Brisbane and increased frequencies on existing routes, In line with Abu Dhabi Airports’ goal to offer passengers a world-class experience, various new facilities have been added at the hub’s Terminal 3 and the duty free area has been also refurbished. Travellers can also benefit from a new souk section and a refreshed food court.
13 JUNE 2015
ACCOMMODATION WEEKLY NEWS
Marriott: Over 240 MEA Hotels by 2020 Marriott International aims to grow its Middle East and Africa (MEA) portfolio to over 240 properties by 2020, with plans to add some 80 projects with close to 16,500 rooms.
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he company, which currently operates or franchises 164 hotels and resorts in MEA across nine brands in 18 countries, will mainly focus on the UAE and Saudi Arabia with almost half of the new properties located in these two countries. In the Kingdom alone, the US hotelier expects to nearly triple the size of its operations and launch 20 projects with more than 4,000 units. As Arne Sorenson, CEO, Marriott International, revealed, by the end of this year the company should surpass one million rooms open or in development worldwide, with new hotels expected to create 150,000 new jobs.
Accor Rebrands and Acquires a New Slogan
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ccor has rebranded to AccorHotels and has also adopted the new signature, Feel Welcome. Commenting on the changes, Sébastien Bazin, CEO, AccorHotels, said, “Accor becomes AccorHotels and proudly re-assumes its role as a pioneer hotelier that never stops innovating and surprising, at the cutting edge of digital technology, but while remaining a hotelier, first and foremost. The Feel Welcome promise is a strong commitment to all our audiences and enriches the bond between the group and its brands.”
New Vision for Starwood’s Sheraton
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tarwood Hotels & Resorts Worldwide introduced Sheraton 2020, a comprehensive 10-point plan designed to put Sheraton Hotels & Resorts firmly back into the global spotlight. Sheraton 2020, a nod to the plan’s clear five-year vision, includes a new USD100 million Sheraton-focussed marketing campaign; the launch of the new premier tier Sheraton Grand; continuous innovation of the Sheraton guest experience; an unwavering commitment to service excellence; the implementation of revenue and profit-driving initiatives to benefit owners and developers; and a goal of opening more than 150 new Sheraton hotels worldwide by 2020.
13 JUNE 2015
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WEEKLY NEWS ACCOMMODATION
Kempinski Hotel Ajman team at the clean-up
Kempinski Ajman Stands for a Cleaner Environment
World’s Largest Holiday Inn to Open in Mecca
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n a bid to create awareness and promote the importance of protecting the environment, Kempinski Hotel Ajman organised a clean-up initiative which brought together 50 hotel staff members and representatives of the Ajman Municipality & Planning Department at the newly-launched Ajman Marina waterfront. “As Ajman Marina is one of the newly-opened, popular local attractions and in order to keep it that way and to raise awareness to the public about preserving its pleasant atmosphere and surroundings, we are regularly doing such activities,” said Kai Schukowski, hotel manager, Kempinski Hotel Ajman.
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nterContinental Hotels Group (IHG) signed a management agreement with Al Majd Al Arabiah Company for what will be the world’s largest Holiday Inn property. Comprising 5,154 units across five towers, Holiday Inn Makkah Abraaj Al Tayseer is expected to welcome its first guests later this year. The first phase will see the opening of 1,650 rooms across two towers while the remaining units are slated to be unveiled over the following three years. “As we celebrate our 40th year in Saudi Arabia, we are all the more focussed on continuing our expansion in this key market,” said Pascal Gauvin, chief operating officer, India, Middle East and Africa, IHG, adding that with religious travel booming there is a need for more branded accommodation in Mecca and Medina.
SLH Reveals Middle Eastern Expansion Plans
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n light of Small Luxury Hotels of the World (SLH)’s strategy to target the Middle East market with regards to both inbound and outbound luxury tourism, the brand made its exhibitor debut at this year’s Arabian Travel Market (ATM) in Dubai. Key goals included responding to increasing enquiries for hotels in Dubai, and building on double- and triple-digit growth in reservations made by residents of the targeted region. Essentially, SLH’s development team attended the event in a bid to initiate and continue discussions with relevant properties in order to fulfil requested destination enquiries on the group’s website. SLH’s participation also responded to a growth in bookings made by Middle Eastern residents, as since 2012, total yearto-date reservations from the region have jumped 18 percent, along with a 15 percent rise in room nights.
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13 JUNE 2015
ACCOMMODATION WEEKLY NEWS Palm Jumeirah R Hotels Project Takes Shape
Gulf Hotels Group Grows Gulf Residence Amwaj
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Hotels and Tech Group have completed the piling and foundation work of the hotel company’s new property on Dubai’s Palm Jumeirah two weeks ahead of deadline. Located at the East Crescent of the man-made island, the 30,000m2 resort complex is expected to open in the last quarter of 2016. The AED10 million (USD2.7 million) four-star, Shariacompliant property will comprise 253 rooms, a holistic wellness centre, two restaurants and family-friendly recreational facilities. As Samir Arora, vice president of operations, R Hotels, explained, with a total investment of AED500 million (USD136.2 million), the resort is the company’s most ambitious project to date.
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ahrain-based Gulf Hotels Group is planning to open three four-star projects in the Kingdom by mid-September. The 215-key Gulf Inn Manama will be located adjacent to Bahrain Exhibition Centre, while Gulf Court Seef is to spread over four floors and house 94 luxurious rooms and suites. Lastly, Gulf Residence Amwaj will be a 173-apartment property set within the ultramodern residential development, Amwaj Waves. The company’s expansion comes in line with its strategy to add hotels and luxury apartments in key locations which will be managed to the highest international standards, according to Aqeel Raees, CEO, Gulf Hotels Group.
HMH Launches Khartoum Hotel
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EWA Khartoum Hotel & Apartments
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s part of its strategic expansion in Sudan, Hospitality Management Holdings (HMH) celebrated the grand opening of EWA Khartoum Hotel & Apartments. Situated at the bank of Blue Nile, the 70-key property features a restaurant, coffee shop, a choice of multipurpose meeting rooms, business centre, gym and two saunas, making it ideal for today’s modern business and leisure travellers. Reinforcing the company’s commitment to supporting the African country’s development, Laurnent Voivenel, CEO, HMH, said, “There is a strong demand in the country for quality accommodation and being a Halal-friendly, alcohol-free chain of hotels, our brands are a perfect fit with Sudan’s Sharia-compliant traditions and culture.”
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WEEKLY NEWS AIR
Gulf Air Collaborates with S7 Airlines Gulf Air has entered into a special prorate agreement (SPA) with S7 Airlines enabling passengers to take flights beyond Moscow to and from any domestic destination served by the Russian carrier.
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he SPA allows travellers to purchase only one ticket at a more competitive fare and also explore the cities of St Petersburg, Kazan, Samara, Volgograd, Rostov, Nizhny Novgorod, Perm, Ufa, Sochi and Voronezh. “We are glad to provide not only Moscow citizens but also travellers from Russian regions with a unique opportunity to explore Bahrain as well as experience our excellent connectivity to the Middle East, Indian subcontinent and Asia,” underlined Maher Salman Al Musallam, acting CEO, Gulf Air.
Marriott ExecutiveQuetta Apartments Dubai Creek
Air Arabia: Seven Pakistani Routes
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Afriqiyah Announces New Airline
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uetta will become Air Arabia’s seventh destination in Pakistan, effective from June 17. Located near the border with Afghanistan, the city will be served three times a week from Sharjah International Airport on Mondays, Wednesdays and Sundays. “The addition of Quetta to our network means Air Arabia is able to offer customers across the entire breadth of Pakistan access to value-for-money air travel,” commented Adel Ali, group CEO, Air Arabia, noting that after Karachi, Peshawar, Sialkot, Lahor, Islamabad and Multan, the low-cost carrier aims to further extend its network in Pakistan in the future.
ibyan carrier Afriqiyah Airways plans to launch an airline subsidiary which will be based in Malta. “The southern European state of Malta was selected as the operations control base for PanAfriqiyah on the merits of Malta’s proximity to Africa, the country’s efficient aviation infrastructure, stable economic and political climate and attractive Malta government investment policies,” commented Philip Apap Bologna, director, BizAv Services, the Maltabased technical project managers and consultants to the new carrier. The new venture is expected to commence operations by early 2016.
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AIR WEEKLY NEWS Etihad Connects Abu Dhabi and Brisbane kn u o y d i D
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Etihad Airways B787 Dreamliner
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tihad Airways has inaugurated daily nonstop flights between Abu Dhabi and Brisbane, Australia. The new route, which is being operated by a threeclass Boeing 787-9 Dreamliner with first class seats, replaces the previously offered Airbus A330-200 service that made a stop in Singapore. As James Hogan, president, Etihad Airways, noted, the flight not only represents a significant investment in the market, but with a more suitable schedule, passengers can also benefit from the convenience of shorter travel times and better two-way connectivity. “The commencement of our nonstop flights puts Etihad Airways in a stronger than ever position to attract international travellers to Queensland and to contribute to Queensland’s economic development,” added Hogan.
Qatar Airways’ A350 XWB Enters the US
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hiladelphia is set to become the first US destination to be served by Qatar Airways’ Airbus A350 XWB. As of January 1, 2016 the airline will offer daily services between Hamad International Airport and Philadelphia International Airport. Moreover, as of March 1, 2016, the A350 XWB will fly on one daily flight to New York, while Boston will join the network on March 16, 2016; meaning that three of Qatar Airways’ US destinations will all be served by the aircraft. Commenting on the upcoming launch, Akbar Al Baker, group CEO, Qatar Airways, said, “Qatar Airways will be further strengthening its position in Philadelphia and the US overall as an airline offering passengers a world-class travel experience.”
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WEEKLY NEWS AIR
Ras Al Khaimah and Brunei Airline Partner
Turkish Airlines Touches Down in Barcelona
RJ to Boost Medical Tourism
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oyal Brunei Airlines and Ras Al Khaimah Tourism Development Authority entered into a strategic partnership to promote the destination to UK audiences as well as through the carrier’s network in Australasia. The deal will involve a number of joint promotional events for the media and industry professionals, and the Asian airline will be working with travel trade partners to develop a range of competitively priced packages for the emirate. Dermot Mannion, deputy chairman, Royal Brunei Airlines, disclosed, “In order to demonstrate our commitment to the project, we will shortly open a brand-new travel office in Ras Al Khaimah as part of our general sales agent arrangement in the UAE.”
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urkish Airlines is now serving Barcelona with seven flights a week, as its 21st destination operated from/to Sabiha Gökçen International Airport. The new service offers a great alternative not only for those who want to reach Istanbul, but also for travellers who wish to fly to destinations beyond, both in Turkey and abroad. While ranking among the world's major airline companies with its solid growth figures and already having the world's fourth largest flight network by operating to 271 destinations in 109 countries, Turkish Airlines continues to further develop its itineraries.
Zuhair Abu Faris, president, JHA (left) and Haitham Misto
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oyal Jordanian Airlines (RJ) and Jordan Hospitals Association (JHA) signed a memorandum of understanding to build a strategic partnership between the two entities and coordinate with authorities involved in medical and therapeutic tourism. According to Haitham Misto, president, RJ, the airline and JHA aim to cooperate directly with the Ministry of Tourism and Antiquities and Jordan Tourism Board to achieve the joint goal of consolidating the country’s position as an attractive destination for those seeking health assistance. In addition, the venture also highlights RJ’s role in promoting the Kingdom’s medical capabilities through various different tools at its 50 stations worldwide.
13 JUNE 2015
INTERNATIONAL WEEKLY NEWS Mövenpick Makes Bangkok Debut
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yndham Hotel Group is to expand its portfolio in New Zealand following the signing of a franchise agreement for the four-star Ramada Suites Auckland Federal Street. The 42-unit, boutique-style hotel, which costs NZD12 million (USD8.5 million), is scheduled for completion in October and will offer a mix of studio, one- and two-bedroom apartments. The debut of the Ramada brand in Auckland is a vital step forward in addressing the demand for quality accommodations in the city’s business hub, said Barry Robinson, president, southeast Asia and Pacific rim, Wyndham Hotel Group. “The brand’s contemporary and comfortable design, quality accommodations and value-conscious offerings are sure to resonate with today’s travellers,” added Robinson.
övenpick Hotels & Resorts entered Bangkok with the opening of a contemporary hotel in one of the Thai capital’s most prime locations, Sukhumvit Soi 15. Highlights of the 297-key Mövenpick Hotel Sukhumvit 15 Bangkok include a 20m rooftop pool and bar, 330m2 of meeting space and a courtyard. The five-star property is the Swiss hospitality firm’s fourth project in the country, with three upscale beach establishments already in operation in Koh Samui and Phuket. The company’s city debut reinforces its ongoing commitment to Thailand, where Mövenpick Hotels & Resorts has signed and sealed deals for two further properties; one in Pattaya, opening at the beginning of 2016, and another resort in Hua Hin.
Mövenpick Hotel Sukhumvit 15 Bangkok
Auckland
Wyndham to Expand Ramada in New Zealand
Marriott Celebrates New Chinese Gem
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W Marriott Hotels & Resorts has strengthened its footprint in China with the opening of the 228-room JW Marriott Hotel Zhejiang Anji. Located in Phoenix International Golf Course, the property boasts an all-day dining outlet and a fine dining restaurant with 17 private rooms, plus a 573m2 ballroom and five meeting rooms for bespoke events. A wellness hub, Jacuzzi and indoor pool are also available. “The decision to bring the JW Marriott brand to Anji was simple; we want our guests to experience the unique charm and rich culture of this remarkable area,” said Henry Lee, chief operations officer, Greater China Marriott International.
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RENDEZVOUS TRAVEL TRADE WEEKLY: Millennium & Copthorne’s venture into Muscat with the 115-unit Millennium Executive Apartments was a global brand first. What are the key features of the new concept and why was Oman deemed as the most suitable location for it? ALI HAMAD LAKHRAIM ALZAABI: Millennium Executive Apartments was developed for a specific audience who are looking for flexibility for medium- and long-stay trips to Muscat. As such, the features of the property are categorised into one-, two- and three-bedroom apartments that are ideal for both business travellers and for larger families. The apartments offer a fully equipped kitchen, an open plan living room/ dining room as well as onsite facilities which include Wi-Fi, access to a health club and swimming pool. Additionally, visitors can dine at Cafe M for a lighter bite or head to M Flavours for international fare. Guests will have direct access to Muscat Grand Mall. The stand-alone service apartment brand was specifically developed to cater for the growing demand in the region for flexible stay options. Muscat is an important foothold for Millennium & Copthorne. […] Under the government’s Vision 2020, Oman is preparing to welcome 12 million visitors annually by 2020, which is a substantial increase on its 2.2 million visitors in 2013. [...] TRAVEL TRADE WEEKLY: Millennium & Copthorne has also recently opened Millennium Hotel Fujairah. Which markets is the property poised to capture? ALI HAMAD LAKHRAIM ALZAABI: The main feeder market will be from the UAE, Emiratis and expats looking for long weekends away from Dubai. A report in March indicated that 2014 was a record-breaking year for Fujairah’s tourism […]. Demand has been positive since opening and we expect this to continue as tourism in Fujairah grows […] and once Fujairah Mall opens later this year.
Q & A with
Ali Hamad Lakhraim Alzaabi PRESIDENT, MILLENNIUM & COPTHORNE HOTELS MIDDLE EAST AND AFRICA
FOLLOWING RECENT OPENINGS ACROSS THE REGION, ALI HAMAD LAKHRAIM ALZAABI, PRESIDENT, MILLENNIUM & COPTHORNE HOTELS MIDDLE EAST AND AFRICA, ELABORATES ON THE COMPANY’S MAJOR GROWTH PLANS FOR THE NEAR FUTURE, WHICH INCLUDE OMAN, SAUDI ARABIA AND THE UAE.
TRAVEL TRADE WEEKLY: What are the company’s expansion plans for the wider MENA region? ALI HAMAD LAKHRAIM ALZAABI: We have significant expansion plans,
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Grand Millennium Dubai
with a pipeline of 50 new openings by 2017 across the region, including the introduction of several new brands. As mentioned above, we have recently announced the signing of two properties in the region, including our new eco-lifestyle brand, Agarwood in Salalah, Oman. Due to open in 2017, the resort has been conceived to meet the needs of today’s traveller with a social conscience. It will be a 286-key resort encompassing a hotel, villas and apartments, all set in beautiful natural surroundings and will combine modern design sensibilities with innovative and intelligent eco-friendly features to reduce the impact on the environment whilst providing comfort and style. We are also focussing on aggressive expansion in Saudi Arabia; with up to 20 hotels due to open in the next five years, it has been identified as an integral part of the group’s strategic growth due. Openings are planned in the Holy Cities of Medina and Mecca, primary cities such as Riyadh, Jeddah and important second tier cities such as Hayel, Jizan, Tabouk and Baha. The next hotel to open in Saudi Arabia will be Millennium Hotel Hail, followed by the introduction of the M Hotel brand to Mecca. Additionally, we will be introducing the Studio M concept to the region this year, offering guests designer chic with a contemporary functionality at an affordable price. The minimalist, cool design and tech-savvy comfort however is not restricted to this market, it will also appeal who are interested in design and a more urban and younger stay experience. We have recently announced the signing of four hotels in Dubai, including three Studio M hotels and a Millennium hotel set to open in Dubai World Central, Dubai Investments Park and Al Barsha. An important launch for the group will be Bab Al Qasr, opening in Abu Dhabi later this year. The 677-room, five-star hotel will be located in the exclusive Corniche area, close to the Presidential Palace and will be one of the largest hotels in the city. With a sumptuous design, private beach, ballroom and spa and health club, it will provide business and leisure travellers an authentic taste of old Arabia. […] This opening supports Millennium & Copthorne’s commitment to strategic expansion in the emirate and the UAE. It will establish the group as one of the major players in the hospitality sector. 13 JUNE 2015
WHO’S MOVED
MAJED AL MARZOUQI
LANA JWAINAT
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Majed Al Marzouqi has been named vice president of corporate safety and quality at Etihad Airways. Al Marzouqi joined the national airline in 2010 as an Airbus A330 pilot, later moving to the company’s safety department where he has held various senior roles, such as senior manager of flight safety and head of safety procedures. In his new capacity, he will spearhead the overall performance of the safety and quality management systems, including the management of safety risks related to aircraft operations as well as occupational health and safety. Al Marzouqi takes over from Paolo La Cava who has recently joined the management team of Etihad Airways’ strategic partner Alitalia.
Lana Jwainat has taken on the position of cluster director of marketing and communications at Oryx Rotana, Doha. Jwainat, who obtained a degree in information technology in Jordan, has spent several years with InterContinental Hotels Group and Rotana. She joined the company in 2012 as director of marketing and communications at Oryx Rotana, Doha and has since assumed responsibilities for the upcoming City Centre Rotana as well. In her new role, she will be working hand in hand with the corporate office team on the opening of the 381-key City Centre Rotana while also overseeing the activities of the company′s Oryx Rotana, Doha.
JOHN FANOUS
ROBERT DOUGLAS
John Fanous has assumed the position of general manager at Radisson Blu Resort, Jizan. Fanous, who has over 36 years of experience in the hospitality industry, began his career in the front office at Holiday Inn Bedford, Texas, US. He then went on to manage properties in various destinations in the US, Dubai, Saudi Arabia, Qatar and Iraq. Fanous now returns to the Kingdom to manage Carlson Rezidor Hotel Group’s newlyopened property. He will be responsible for the overall operation of the 150-room hotel, leading the management team to maximise operating efficiency and guest satisfaction, while also striving to achieve profitability and the highest level of services.
Robert Douglas continues as Etihad Airways′ new general manager for Kazakhstan. Douglas, who will assume the role on July 1, will lead the company’s commercial operations in Kazakhstan from the Almaty office. He will also be in charge of further growing the carrier’s relationship with its travel trade and corporate customers. His aviation career spans over three decades and includes positions with British Airways and its partner airlines in more than 10 countries, including Kazakhstan. He joined Etihad Airways in 2005 as the manager for Northern India and Nepal and later also served as general manager for Indonesia for seven years before accepting the same role for Armenia.
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TRAVEL TALK
2014-15 was a turbulent year for aviation
H.H. SHEIKH AHMED BIN SAEED AL MAKTOUM Chairman, The Emirates Group
LAURENT VOIVENEL CEO, Hospitality Management Holdings
“2014-15 was a turbulent year for aviation. The fall in oil prices provided cost relief [...], however it did not offset the hit to our profitability caused by significant currency fluctuations, nor the hit to our revenue from operational adjustments in addressing the Ebola outbreak, armed conflicts in several regions, and the 80-day runway upgrading works at Dubai International. Achieving our 27th consecutive year of profit and one of our best performances to date, is testimony to the strength of our brands and business fundamentals.”
The Diplomat Radisson Blu Hotel, Residence & Spa has been a highly successful property
MARK WILLIS Area vice president, Middle East and sub-Saharan Africa, The Rezidor Hotel Group
“We are thrilled to announce the extension of our partnership with National Hotels Company Bahrain, to continue serving the Kingdom with our unique hospitality through such a landmark property. The Diplomat Radisson Blu Hotel, Residence & Spa has been a highly successful property in recent times, and we look forward to continuing to develop our relationship and the property to retain its position as a premium location for residents and visitors alike.”
There is a considerable shortage of affordable accommodation
We continue to welcome Arab tourists to our country
“Budget hotels have emerged as the greatest business opportunity across the Middle East and Africa owing to multiple reasons. There is a considerable shortage of affordable accommodation and not enough supply. And as low-cost airlines blossom, costconscious travellers are flooding the market pushing the demand for mid-market lodging. Given the staggering demand we see massive potential for ECOS Hotels that is a ‘no frills’ bed and breakfast brand tying together a unique economical and ecological concept.”
“We are pleased to be launching the Masr Qariba campaign, which highlights that our proximity to Arab countries is not just geographical, but also built on common cultural, historical and social grounds. As is customary for Egypt, we continue to welcome Arab tourists to our country as we maintain our position as a significant hub for culture, art and tourism in the region. We will also continue to create some of the most competitive offers and tourism packages for visitors from across the Middle East.”
KHALED RAMY Tourism minister, Egypt
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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13 JUNE 2015
AGENT CORNER
Agent’s Insight NAME:
Marina Andrusenko
POSITION:
Director of sales and marketing
COMPANY:
Resort Life Maldives
LOCATION:
Maldives
WEBSITE:
www.resortlifemaldives.com
Who are you? I am the director of sales and marketing and co-owner of Resort Life Maldives. We are one of the leading inbound tour operators and destination management companies in the Maldives with years of experience. We are mostly focussing on fourand five-star resorts. We offer travel consulting and reservations assistance, meet and greet services, and we also have a dedicated airport counter, a VIP airport service and private jet ground handling services. What is your favourite thing about working in the travel industry? Making people happy. When is the best time to visit the Maldives? Throughout the year. Where would you like to travel for your next holiday? Italy. I miss Europe. Why should people come to you for travel advice? I have 11 years of experience in the travel business. I have been living in the Maldives for seven years and I know the destination as an insider. 13 JUNE 2015
Launch of Abu Dhabi office
Turkish Airlines Opens New Abu Dhabi Office
T
urkish Airlines has inaugurated its new independent office in Abu Dhabi, in response to increasing demand from the UAE capital, with nearly four percent traffic growth reported in 2014. The new 400m2 outlet is located on the fourth floor of Abu Dhabi Trade Center, Abu Dhabi Mall, East Tower. A highlight of the office is the special Majlis area where customer service representatives can host Abu Dhabi-based travellers in privacy to best cater to their needs. The launch of the representation marked the first initiative of its kind by Turkish Airlines in the region. Mehmet Akalin, general manager, Abu Dhabi, Turkish Airlines, said, “The new office consolidates all functions of Turkish Airlines in Abu Dhabi including general management, sales, marketing, finance and administration, and customer service.”
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TRAVEL CHANNELS
Etihad Adds USD2.9 Billion to US Economy Etihad Airways is to contribute USD2.9 billion to the US economy and support 23,400 American jobs this year, according to a new research by global consultancy firm, Oxford Economics.
T
he study, commissioned by Etihad Airways, projects that by 2020, the airline’s operating expenditure and capital investments will almost double to support 46,200 American jobs and deliver USD6.2 billion a year. These are among the key conclusions of the Oxford Economics Report, released by Vijay Poonoosamy, vice president, international and public affairs, Etihad Airways, to quantify the economic contribution which the airline makes to the US. Poonoosamy said that Etihad Airways’ presence in the US market had generated economic activity for third party organisations including hotels, ground transport providers and a wide range of travel industry partners.
RJ Services Praised by Hollywood Star
UNWTO Outlines Priorities for European Tourism
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ncreased regional cooperation, visa facilitation and the customisation of visitor experiences through mobile technologies were some of the main topics at the 58th Meeting of the World Tourism Organization (UNWTO) Commission for Europe and Seminar on Mobile Technologies for Improving the Tourism Experience. The main priorities for European tourism identified by the commission include the development of cultural routes and other transnational products to enhance regional cooperation and mitigate seasonality; visa facilitation and connectivity; digitalisation; and the need to adapt regulatory frameworks to facilitate entrepreneurship and emerging business models.
QTA to Analyse Domestic Tourism
H
ollywood star Stephen Baldwin has expressed his admiration for Royal Jordanian Airlines (RJ)’s level of luxury and distinguished services, which match those offered onboard renowned international carriers. The American actor highlighted the hospitality of the crew members and the warmth they show to travellers of different nationalities, in addition to the high level of comfort and luxury. These reasons, he said, drive him to always choose RJ and justify his keenness to be part of its frequent flyer programme. Haitham Misto, president, RJ, surprised Baldwin with the Royal Plus Platinum card.
Q
atar University’s Social and Economic Survey Research Institute (SESRI) reached out to local residents to examine spending patterns and other trends driving the country’s domestic tourism industry. The initiative was the first of four projects within the framework of a partnership between Qatar Tourism Authority (QTA) and SESRI, which aims to give a clear picture of sector-specific spending activities. “Such studies are a powerful tool which allow us to better monitor, plan, regulate, and develop a sustainable tourism sector in Qatar,” commented Hassan Al-Ibrahim, chief tourism development officer, QTA.
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13 JUNE 2015
PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
H.H. Sheikh Ahmed Bin Saeed Al Maktoum, chairman, The Emirates Group, rang the market-opening bell after the listing of a USD913 million Sukuk by Emirates on Nasdaq Dubai
Turkish Airlines’ selfie shootout video with Lionel Messi and Kobe Bryant was awarded the Your Favourite YouTube ad of the past decade accolade
Qatar Airways now operates daily between Doha and Larnaca, Cyprus
13 JUNE 2015
Akbar Al Baker, group CEO, Qatar Airways was presented with a Legion of Honour by François Hollande, president, France
Men at work at Southern Sun Abu Dhabi's Balcon Bar
Qatar Airways’ Al Darb Qatarisation Programme recently inducted its newest class of 52 summer interns at a ceremony held at Oryx Rotana Doha
The smiley faces of Etihad Airways cabin crew
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NEWS & EVENTS Abu Dhabi Hosts IATA Workshop
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bu Dhabi staged the International Air Transport Association (IATA)’s latest workshop which examined ways of further improving all aspects of air travel for passengers. The two-day programme gathered airline professionals from across MENA to discuss and create innovative solutions to make doing business with the industry easier for both customers and partners and to further enhance the travel experience while also reducing operational costs. “With incoming tourism numbers soaring, and only set to climb higher, it is critical for us as a tourism board to continue to help innovate and improve our provisions for passengers travelling here,” stressed Sultan Al Mutawa Al Dhaheri, acting executive director, tourism sector, Abu Dhabi Tourism & Culture Authority.
EVENTS INTERNATIONAL PARIS AIR SHOW Paris, France June 15 – 21 www.siae.fr A window into the dynamic aerospace industry which give manufacturers the chance to showcase their know-how.
INDIA INTERNATIONAL TRAVEL MART Bangalore, India July 10 – 12 www.iitmindia.com One of the country’s premier travel and tourism exhibitions established in 1998, this year launches in Bangalore with upcoming showings in Chennai, Mumbai, Gurgaon, Pune, Hyderabad, Kochi and Kolkatta.
dmg events Unveils New Saudi Expos
IBTM CHINA
d
mg events will launch two new shows dedicated to the USD732 billion construction sector of Saudi Arabia. HVACR Expo Saudi, which will open in January 2016, and Stone and Surface Saudi Expo, to be inaugurated in October 2016, will address the country’s growing demand for construction-related products, services and technologies. Jeddah is a booming destination for the sector and is in need of dedicated events that can throw the spotlight on specialised solutions, enthused Andy White, vice president, construction, Middle East and Asia, dmg events.
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Beijing, China August 05 – 06 www.cibtm.com A place for the meetings, events and incentives industry decision-makers to meet for global business adventures.
ICOMEX Mexico City, Mexico August 25 – 26 www.icomex-mexico.com Part of ibtm events, the show focusses on incentives, congresses and conventions in Latin America.
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