19 SEPTEMBER 2015
ISSUE 306
19 SEPTEMBER 2015
ISSUE 306
HOTSTATS REVEALS MENA HOTEL PERFORMANCE UAE’S SPA SECTOR CONTINUES TO BOOM AS ACCORDING TO THE GLOBAL WELLNESS INSTITUTE, THE NUMBER OF THOSE VISITING MENA FOR SPA TREATMENTS COULD DOUBLE WITHIN THE NEXT TWO YEARS.
03 TAJ HOTELS EXITS FROM DUBAI PROPERTY
11 IN THIS ISSUE MARKET UPDATE
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ACCOMMODATION
10
AIR
13
TECHNOLOGY
15
RENDEZVOUS
18
WHO'S MOVED
19
TRAVEL TALK
20
AGENT CORNER
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TRAVEL CHANNELS
22
PHOTO ALBUM
23
NEWS & EVENTS
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UAE SPA TOURISM TO DOUBLE BY 2017
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
Chinese and Regional Banks to Finance Viceroy Projects Dubai-based real estate and hospitality group, SKAI has successfully completed a AED1.1 billion (USD300 million) syndicated finance package to support the construction of Viceroy Dubai Palm Jumeirah and Viceroy Dubai Jumeirah Village.
ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba CONTRIBUTOR Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis
T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES As of
18/9/2015
Currencies shown in blue are fixed against the US Dollar
2
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
104.98
Egypt (EGP)
Pound
7.82
Iran (IRR)
Rial
29,605.00
Iraq (IQD)
Dinar
1,188.00
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,496.36
Libya (LYD)
Dinar
1.35
Morocco (MAD)
Dirham
9.61
Syria (SYP)
Pound
188.82
Tunisia (TND)
Dinar
1.93
Yemen (YER)
Rial
214.89
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he international organisation for the dual Islamic and conventional facility is backed by seven financial institutions, including Abu Dhabi Islamic Bank, and three of the world’s largest banks along with Chinese and African partners. As Kabir Mulchandani, group CEO, SKAI, revealed, construction work on the flagship Viceroy Dubai Palm Jumeirah is progressing well and is currently six months ahead of schedule, setting it on track for completion in the second half of 2016.
Eurostar: Record Passenger Numbers Eurostar registered the highest-ever number of customers transported in a single month with more than one million travellers having opted for the high-speed rail service in July.
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he milestone marks a year-on-year surge of 5.1 percent and underscores the success of the company’s new routes and frequent services, suggested Nicolas Petrovic, CEO, Eurostar. “With passenger numbers increasing year-on-year, we are looking forward to the arrival of our new trains. The combination of more seats, superior comfort and state-of-the art design is set to transform the travel experience,” added Petrovic.
Eurostar staff celebrating over one million passengers
HEADQUARTERS
Viceroy Dubai Palm Jumeirah
DIRECTORS Andreas Constantinides Mary Kammitsi
19 SEPTEMBER 2015
HOTEL PERFORMANCE WEEKLY NEWS Visa-free Entry for Belarusians to Tunisia Strengthening Results in Doha and Jeddah
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oha’s hotel sector continued to benefit from strong demand with occupancy levels jumping 2.7 percentage points to 49.8 percent, fuelling a marginal improvement in ARR to USD199.76 and a subsequent 7.3 percent hike in RevPAR. Food and beverage revenues boosted total RevPAR by 11.9 percent and GOPPAR showed a positive change of 10 percent to USD56.67. In Jeddah, occupancy was up 6.5 percentage points to 80.9 percent, allowing hoteliers to yield a 3.5 percent growth in ARR to USD315 driving a 12.5 percent increase in RevPAR to USD254.67. Softer food and beverage revenues impacted total RevPAR performance; GOPPAR however expanded 2.8 percent to USD197.
Increasing Room Rates in Cairo Abu Dhabi hotels reported a 27.2 percent growth in RevPAR to USD73.01 in July, driven by a 10.5 percentage point rise in occupancy to 60.8 percent. As HotStats’ latest report revealed, following a slowdown during Ramadan, performance levels also improved in Dubai.
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he Egyptian capital witnessed a revival of group travel, leading to a 15.5 percentage point rise in occupancy levels to 44.8 percent and a 20.8 percent increase in ARR to USD128.9, meaning a 84.9 percent improvement in RevPAR to USD57.8. The surge in room demand boosted total RevPAR by 71.1 percent to USD110.67 and that, along with a 10.8 percentage point reduction in payroll led to a significant surge in GOPPAR to USD48.22.
Emirati Hotel Sector Back to Normal
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n the UAE capital, average room rate (ARR) rose 5.2 percent to USD120.05, offsetting the drop in food and beverage sales during the month, and translating into a 19.9 percent rise in total RevPAR. The increase in overall revenue helped Abu Dhabi’s hotels achieve a gross operating profit per available room (GOPPAR) of USD11.40. Despite a marginal drop in ARR to USD220.77, fourand five-star establishments in Dubai were able to capitalise on higher demand levels as occupancy surged 9.9 percentage points to 60.2 percent and as a result RevPAR was up 18.3 percent. All in all, GOPPAR climbed 0.07 percent to USD36.52. Old Cairo
19 SEPTEMBER 2015
3
WEEKLY NEWS AIRPORTS
DWC Cargo Volumes on the Rise Cargo traffic at Al Maktoum International – Dubai World Central (DWC) continued to increase sharply in the first half of the year, making the hub the world’s 19th busiest cargo airport, up from the 20th position in 2014.
D Al Maktoum International - DWC
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uring the six-month period, freight volumes jumped 42 percent to 443,012 tonnes, as Dubai Airports relocated all dedicated freighters from Dubai International to DWC. Passenger traffic, on the other hand, dropped 64 percent to just under 210,000 travellers due to the temporary relocation of 300 flights per week during the runway refurbishment project of Dubai International in 2014. Once flydubai operations commence this October, DWC will offer passengers a total of 190 weekly services to 17 destinations.
Omani Airports to Utilise Modern Security System
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hales, provider of security solutions for critical infrastructures, has been selected by Oman’s Ministry of Transport and Communications for the full deployment of an integrated security solution at both Muscat and Salalah airports. To ensure the protection of both passengers as well as infrastructure, the expert is taking charge as master system integrator for both airfields, and is providing a high technology integrated security solution managed by an airport operation control centre, including perimeter intrusion detection system, video protection, access control, screening equipment, security check points, access and backbone network along with data centres.
19 SEPTEMBER 2015
WEEKLY NEWS
Moroccan Visitors Enticed by Abu Dhabi Abu Dhabi has it all to become a leading destination for Moroccans, according to a delegation of industry professionals who recently concluded a turbo-charged trip to the emirate.
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Abu Dhabi
he 10-strong group, guests of Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) and Etihad Airways, visited the UAE capital’s main attractions as well as a number of hotels. As Mubarak Al Nuaimi, director of promotions and overseas offices, TCA Abu Dhabi, revealed, guest arrivals from Morocco has grown 40 percent year-on-year, meaning that the North African country is now among the destination’s top four international source markets. “Only China, Oman and Switzerland improved more than Morocco,” added Al Nuaimi.
Al Mouj Muscat masterplan
Omani Tourism Complex Rebrands to Al Mouj Muscat
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he Wave Muscat, hailed as Oman’s first integrated tourism complex, has unveiled its new brand identity, embracing the name’s Arabic translation to become Al Mouj Muscat. According to Hawazan Esber, CEO, Al Mouj Muscat, the new phase in the project’s development celebrates its Arabian heritage as well as the strength of joint venture partners, the Sultanate’s Ministry of Tourism and Majid Al Futtaim. Al Mouj Muscat offers a variety of luxury residential properties and a combination of lifestyle and recreation amenities to meet the needs of investors, residents, visitors and tourists. Plans are in place to expand the waterfront community with more hotels, a school and a harbour-side piazza.
19 SEPTEMBER 2015
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WEEKLY NEWS XX
Jumeirah to Run Business Bay Project
Dubai Maritime Industry Promoted in Greece
Ravi Pillai, chairman, RP Group (left) and Gerald Lawless, group CEO, Jumeirah Group
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n a bid to promote the local maritime sector’s competitive advantages, Dubai Maritime City Authority (DMCA) organised a seminar for ship owning and operating companies in Greece. The event aimed to highlight the emirate’s emergence as one of the world’s leading maritime clusters, showcasing the most prominent investment opportunities available within its maritime sector as well as the numerous benefits it offers to the Greek companies working in the industry. As Nawfal Al Jourani, director of communications, DMCA, pinpointed, the challenges experienced by the Greek economy are putting extreme pressure on the country’s ship owners to work innovatively to find solutions and new alternatives for the advancement of their work to achieve diversity in their income resources.
umeirah Group has been appointed by RP Global to operate a mixed-use development within the property investment company’s USD1 billion tower in Dubai’s business area. Jumeirah Business Bay will comprise a 200-room hotel as well as 350 serviced apartments and 290 residences managed under the Jumeirah brand. Due for completion before the launch of Expo 2020, the project will cover a built-up area of 280,000m2 and will also include extensive food and beverage outlets, a spa and health club, conference and banquet facilities as well as a sky bar. DMCA’s delegation in Greece
MAF to operate New Dubai Cineplex
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ajid Al Futtaim (MAF)’s VOX Cinemas has won the right to run a new 12-screen cinema complex at Grand Hyatt Dubai. Intending to drive footfall to the new VOX Cineplex, the company’s 12th location will undergo a renovation and VOX Cinemas will introduce many of their popular branded concepts offering movie fans the chance to go beyond the theatre and enjoy a complete sensory experience by adding a VOX 4DX screen to the outlet. “In line with our recent announcement of a AED1 billion (USD272 million) investment in Majid Al Futtaim Cinemas, the cineplex launch will assist greatly in achieving our target of attracting a further 50 million guests to VOX Cinemas in the next three years,” commented Cameron Mitchell, CEO, VOX Cinemas, Majid Al Futtaim Cinemas.
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Grand Hyatt Dubai
19 SEPTEMBER 2015
WEEKLY NEWS Ras Al Khaimah Eyes Chinese Market
SCTH: Over 28,000 Interviews Reveal Quality of Tourism
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Haitham Mattar at MeetChina 2015
audi Commission for Tourism & National Heritage (SCTH), through Tourism Information and Research Center (MAS), surveyed more than 28,000 citizens, residents and visitors to the Kingdom to hear their experiences and opinions on its tourism services. Monzir Al Ansari, director general, MAS, said that the interviews will help SCTH assess the level of organisation and diversity of activities provided and their suitability of different family members, as well as evaluate event and festival sites in terms of accessibility and ease of transport. In addition, the survey revealed views on the prices of accommodation, transport, catering and entertainment, and identified the demographic characteristics of visitors and the economic impact of events and festivals.
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as Al Khaimah Tourism Development Authority (Ras Al Khaimah TDA), an official partner of the recently-concluded MeetChina 2015, recorded an increase of 125 percent in visitor numbers from China to the emirate in the first half of the year. “As we begin to see indications of positive growth from China, we look to capitalise on partnerships, events and investment opportunities which will ensure the UAE’s furthered growth and prosperity in hospitality and tourism towards the future,” commented Haitham Mattar, CEO, Ras Al Khaimah TDA, at the event, held at The St. Regis Abu Dhabi and attended by over 70 travel buyers from the Asian country. In the first half of the year alone, Chinese nationals took some 62 million international trips, making the segment a key target market for Ras Al Khaimah.
Construction Continues at Mina Al Arab
kn u o y d i D
ow. .
is ties oper st r P RAK e bigge loper th deve r ty the Abu e p o pr ck d on liste abi Sto ? e Dh g n a Exch
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AK Properties has awarded construction of the second phase of its Flamingo Villas in the nature-themed Mina Al Arab waterfront project to Al Nuaimi Group. The announcement follows the launch of the latest part of the Ras Al Khaimah development a few months ago in response to both strong demand for the first stage, as well as the emirate’s growing popularity as an investment and tourist destination. The UAE-based construction and development company was also contracted to build the initial phase of Flamingo Villas, comprising 124 units, which is set for delivery by the last quarter of the year. Scheduled for completion within a year’s time, phase two will feature 68 units.
19 SEPTEMBER 2015
Mina Al Arab
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WEEKLY NEWS
UAE SPA TOURISM TO DOUBLE BY 2017 The UAE’s spa sector continues to boom with revenues of USD411 million forecast for the current year and according to the Global Wellness Institute (GWI), the number of those visiting MENA to indulge in spa treatments could double within the next two years.
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ased on GWI’s report, MENA is the second fastest developing region in the world for spas behind sub-Saharan Africa with the UAE alone set to add just under one million trips between 2012 and 2017. Euromonitor International forecast spa revenues in the UAE to reach USD495 million by 2019. Other promising markets within MENA include Morocco, Jordan, Saudi Arabia and Algeria, all of which are expected to witness a double-digit improvement until 2017.
Expo Centre Sharjah
Expo Centre Sharjah Joins SISO
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urther expanding its worldwide footprint, Expo Centre Sharjah has become a member of Society of Independent Show Organisers (SISO), the USbased global body of exhibition organisers. As Saif Mohammed Al Midfa, CEO, Expo Centre Sharjah, pinpointed, the facility is already part of the Global Association of the Exhibition Industry as well as the International Association of Exhibitions and Events. “The membership in these premier associations brings instant recognition and immediate access to hundreds of trade bodies from across the world. Thanks to the SISO membership, the region’s potential as well as our shows will now be promoted to a wider target audience,” emphasised Al Midfa.
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19 SEPTEMBER 2015
WEEKLY NEWS Second Quarter Brings Relief for Palestinian Hoteliers
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he West Bank welcomed a total of 142,795 hotel guests between April and June, 43 percent more than in the first three months of the year. Despite the figure being 31 percent lower than in the corresponding period in 2014, it still helped lift occupancy to 25.3 percent from 19.8 percent registered in the first quarter. During the period under review, guest nights soared to over 417,800, with citizens of European Union states accounting for 32 percent of the total, Palestinians making up 11 percent and the US and Canada contributing 10 percent.
East Jerusalem
Maldives Targets the GCC
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Maldives
aldives Marketing & Public Relations Corporation, the national tourism promotional office of the islands, conducted a series of road shows within the GCC between August 23 – 27. The mission targeted residents of the region as the Maldivian delegation engaged with agents and the general public in Dubai, Abu Dhabi, Kuwait and Qatar. Heading the representatives, Ibrahim Asim, director, Maldives Marketing & Public Relations Corporation, commented, “The road shows provide us with the perfect opportunity to introduce our product to local agents and also interact with them.” In a bid to further promote Maldives’ tourism in the area, the authority has also opened a support agency in Dubai, in May.
Arab Tourism to Egypt on the Rise kno u o y d Di
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w.
asr t’s M gn Egyp campai e a h b t i r l Qa s unti er? b n ru vem o N of end
Sharm El Sheikh
19 SEPTEMBER 2015
gypt recorded a 2.9 percent year-on-year rise in visitor volumes in July, driven by a 39.5 percent surge in arrivals from Arab countries. As Ahmed Ali, head, Abu Dhabi office, Egyptian Tourism Authority, pinpointed, the robust growth coincides with the opening of the New Suez Canal in August. Demand from the UAE seems to be particularly strong as between January and July, 65.6 percent more Emiratis travelled to the North African country than in 2014. During the same period, figures from Kuwait rose 41.4 percent while the number of Kuwaiti tourists who stayed in hotels in Egypt, in July alone, was up 140.2 percent. Similarly, arrivals from Saudi Arabia showed a 95.5 percent increase in July.
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WEEKLY NEWS ACCOMMODATION
Rotana’s Mecca Hotel Backs Saudisation
Al Marwa Rayhaan by Rotana, Mecca
Al Marwa Rayhaan by Rotana, Mecca has stepped up its Saudisation efforts though the Duroob initiative.
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he company-wide programme, which is being applied across all Rotana hotels in the Gulf region, focusses on empowering nationals of the respective countries to pursue a career in the industry. Currently, some 30 percent of Al Marwa Rayhaan by Rotana’s staff are Saudis and the management expects this figure to reach 45 percent by year-end. “We are focussing on participants in the King Abdullah Scholarship Program who graduated with degrees in the hospitality and related industries,” explained Bassam Khanfar, general manager, Al Marwa Rayhaan by Rotana.
Mövenpick Hotel Riyadh
Mövenpick Debuts in Riyadh
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övenpick Hotel Riyadh has officially opened its doors, marking the launch of Mövenpick Hotels & Resorts in the Saudi capital city and the company’s 10th property in the country. Located on King Fahad Road opposite the Ministry of Interior, the SAR800 million (USD213.2 million) project features 438 rooms and suites, various dining options, a health club, 12 meeting venues, a 1,200m2 ballroom, kids’ club and an allfemale spa, among others. Commenting on the five-star hotel’s opening, Andreas Mattmüller, chief operating officer, Middle East and Asia, Mövenpick Hotels & Resorts, said, “We have always felt a strong connection with the Riyadh community and are delighted now to have the opportunity to welcome guests to our fantastic new property.”
19 SEPTEMBER 2015
ACCOMMODATION WEEKLY NEWS Taj Hotels Exits from Dubai Property
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Taj Palace Hotel, Dubai
fter a 14-year partnership with Juma Al Majid Group, Taj Hotels Resorts and Palaces decided to pull out from managing Taj Palace Hotel, Dubai. The property, which had been run by the Indian company since 2001, was handed back to the owner on August 31. Nevertheless, with the recent opening of the 296-room luxurious Taj Dubai, the Middle East will continue to be of strategic importance to the group. Located in the Burj Khalifa district, the property offers state-of-the-art units seamlessly blending contemporary elegance while paying homage to the local environment.
Novotel Abu Dhabi Gate
Special Spa Services at Novotel Abu Dhabi Gate
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uests at Novotel Abu Dhabi Gate can now benefit from a range of new offerings at the In Balance Novotel Wellness Spa. From volcanic stone and aromatherapy massages to Swedish and Shiatsu treatments, the services have been designed to recharge body and soul. Jacuzzi, sauna, swimming pool, gym, billiard and table tennis complete the experience at the 224-unit property which is located in close proximity to Abu Dhabi International Airport and the capital’s exhibition centre.
19 SEPTEMBER 2015
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WEEKLY NEWS ACCOMMODATION
Deira Islands aerial rendering
AVANI Enters the UAE
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inor Hotel Group has entered into a strategic partnership with Nakheel to co-invest and build a 500-key AVANI hotel in Dubai, set to open in 2018. AVANI Deira Dubai Hotel will be located in Deira Islands, a unique waterfront entertainment, tourist and residential destination being developed in alignment with Dubai Vision 2020. Comprising four islands with a total area of over 15.3km2, the project will feature a variety of beachfront resorts, hotels and residential communities, a shopping mall, a waterfront night market and an amphitheatre equipped to accommodate up to 30,000 people. The property is the first for the brand in the UAE, blending genuine hospitality and relaxed comfort with a passion for design, contemporary style and modern lifestyle essentials.
Carlson Rezidor to Debut in Iraq
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arlson Rezidor Hotel Group is to make its foray into Iraq with Radisson Blu Hotel, Erbil due to open in 2017. Located in the western suburbs of Erbil, three kilometres from the international airport, the upscale property will feature 260 rooms, two restaurants, a lobby bar, ballroom, meeting rooms, gym and a spa. As Wolfgang Neumann, president, The Rezidor Hotel Group, noted, the move comes in line with the company’s long-term strategy that targets asset-light and sustainable growth with a specific focus on emerging markets. According to Elie Younes, chief development officer, The Rezidor Hotel Group, Erbil remains an attractive hub for international companies and it shows a higher GDP growth than other parts of the country.
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19 SEPTEMBER 2015
AIR WEEKLY NEWS
Qatar Airways Adds to American Offering Qatar Airways has further deepened its unilateral codeshare partnership with JetBlue Airways, adding six new destinations and increasing frequencies along existing codeshare segments.
now. . k u o y Did s are
ie lo, uenc uffa Freq ng to B leston, t har easi incr gton, C ale, For n d , i l r e l Bur Laude sonvil d, For t rs, Jack Oaklan Mye rleans, hester, O oc New tland, R and r s o u c e P Syra mpa? Ta
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ravellers can now benefit from new services from New York to and from US destinations, including Albuquerque, Daytona Beach, Reno and Savannah, along with two Puerto Rican locations, Aguadilla and Ponce. As H.E. Akbar Al Baker, group CEO, Qatar Airways, noted, the development comes at a time when the airline is focussed upon significantly expanding its own direct links to the US, with the launch of nonstop services to Los Angeles, Atlanta and Boston in 2016.
H.E. Mohammad Reza Fayyaz, ambassador to the UAE, Iran (left) and Sheikh Majid Al Mualla
Emirates Lands in Mashhad
14 FEBRUARY 2015
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mirates has further extended its reach into Iran by connecting Dubai with Mashhad, adding a second passenger gateway into the country after Tehran. According to Sheikh Majid Al Mualla, divisional senior vice president, commercial operations centre, Emirates, by boosting air transport links from the second largest Iranian city to the increasingly connected world economy, the company is contributing to the growth of international trade, tourism and investment. The five weekly flights will be operated by a combination of a three-class and two-class configured Airbus A330-200.
19 SEPTEMBER 2015
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WEEKLY NEWS AIR
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ulf Air, in collaboration with Al Tayyar Travel and Tourism Group, the airline’s general sales agent in Saudi Arabia, inaugurated a new dedicated sales office in Al Madina Al Munawarah to serve the western province. As Zubair Ahmed Muhammed, country manager, Saudi Arabia, West, Gulf Air, noted, the launch of the new representation forms part of the company’s ongoing expansion strategy and business plan for the Kingdom and its ambition to provide quality, exemplary customer service as it strives to enhance its competitive position in the aviation market.
Qatar Airways Adds Eighth Saudi Route
Qatar Airways senior management with invited dignitaries and guests
Gulf Air Opens New Medina Sales Office
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atar Airways has launched services to Abha, its eighth destination in Saudi Arabia. Offered four times a week, the route is operated by an Airbus A320 in a two-class configuration. As Akbar Al Baker, group CEO, Qatar Airways, noted, since debuting in the Kingdom in 1997 with nonstop flights to Jeddah, the airline has been steadily growing its presence and services, and the southwestern city’s addition to the network will mean enhanced flexibility for passengers. Qatar Airways now operates 84 weekly services between Doha and Saudi Arabia.
Emirates Brings Orlando Closer to Dubai
H.H. Sheikh Ahmed bin Saeed Al Maktoum (right) at Orlando International Airport
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mirates has further extended its reach in the US, with Orlando becoming the airline’s 10th gateway in the country. Operated by an Airbus A380, the daily nonstop route will enable the carrier to grow alongside Orlando, noted H.H. Sheikh Ahmed bin Saeed Al Maktoum, CEO, Emirates, who described the city as one of the world’s premier leisure destinations and a dynamic business centre. As Al Maktoum further revealed, since 2004, Emirates has carried more than 11 million passengers on its US flights.
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19 SEPTEMBER 2015
TECHNOLOGY WEEKLY NEWS
Qatar Airways Boosts Internal Data Management Dublin-based Arconics will implement an enterprise corporate document management system for Qatar Airways, following the signing of a 10-year deal in Doha.
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volution 2 system will support all areas of the carrier’s business that require access to documentation, serving as a centralised repository while enabling Qatar Airways administrators to have real-time visibility and control of the document distribution process. H.E. Akbar Al Baker, group CEO, Qatar Airways, commented, “Effective communication and secure data exchanges are crucial when it comes to safeguarding our global operations. This highly-customised tool we have invested in supports our day-to-day operations, and further reinforces Qatar Airways’ commitment to deploying the leading technologies in its business; both on the ground and in the air.”
TravelTech Supports Short-term Rentals
Gulf Air Enhances Onboard Technology
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ecognising the importance of short-term rentals for New Orleans’ tourism success, Travel Technology Association (TravelTech) sent a letter to the New Orleans City Council regarding upcoming decisions on the regulation of the sector. In the letter, TravelTech recommended that municipalities embrace this economic opportunity by working with industry stakeholders to establish a reasonable framework for regulating short-term rental activity so that all may benefit. It also highlighted its support for formal regulations that legalise short-term rentals and belief that owners, property managers or hosts should be required to register their property and pay the applicable local taxes, stressing that regulations and requirements for registration and taxation should be reasonable, affordable and easy to comply with.
19 SEPTEMBER 2015
ulf Air has teamed up with communications solution provider, Batelco, to further improve the airline’s onboard operations by providing iPads for cabin service managers to streamline their onboard processes. The move is set to maximise the crew’s efficiency and support the national carrier’s drive to digitise its operational workflow. “Gulf Air is keen to utilise the latest technologies as part of our ongoing paperless drive that, in tandem, further enhances our operations, elevating the customer service experience onboard and helping us better serve our passengers,” commented Jassim Haji, director of information technology, Gulf Air.
The signing ceremony
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WEEKLY NEWS INTERNATIONAL Mövenpick to Debut in Indonesia in Q3 2016
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yatt Place Buffalo/Amherst has welcomed its first guests, bringing the brand’s intuitive design, casual atmosphere and practical amenities to western New York for the first time. Located on Main Street, the 137-key hotel is central to all of Buffalo’s popular attractions. Gym, 175m2 of flexible, hightech meeting and function space, bar and free airport shuttle service await guests. “With our smartly-designed social spaces and guestrooms with separate areas to work and sleep, Hyatt Place Buffalo/ Amherst offers multitasking travellers the room they need to spread out, and our free hot breakfast is just the thing to get our guests going in the morning,” commented David Zeplowitz, general manager, Hyatt Place Buffalo/Amherst.
Mövenpick Resort & Spa Jimbaran
Hyatt Place Buffalo/Amherst
Hyatt Place Expands US Presence
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övenpick Hotels & Resorts plans to open its first project in Indonesia in the third quarter (Q3) of 2016 in the south of Bali. One of the properties that the Swiss company is looking to open over the next three years in the region, Mövenpick Resort & Spa Jimbaran will feature 295 rooms, including six suites, a restaurant, rooftop lounge, 500m2 ballroom, kids’ club, business centre, meeting rooms, library, gym and a spa, along with the Samasta Mall, which consists of a collection of boutiques, restaurants, gourmet market and a Mövenpick ice cream parlour. Other properties under the brand are coming up in Thailand, Malaysia, the Philippines and Vietnam.
Mandapa, a Ritz-Carlton Reserve
The Ritz-Carlton Unveils Bali Reserve
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andapa, a Ritz-Carlton Reserve has opened its doors, marking the debut of the third destination in the exclusive brand’s global portfolio. Set along the Ayung River in the cultural and spiritual heart of Bali, the property comprises 35 suites and 25 private pool villas, all of which have been designed to magnify the surrounding tropical landscape. Offering wellness, health and detox programmes, the intimate retreat is a sanctuary where guests can recharge their body and soul. The centre of the reserve will also feature a traditional rice field, allowing guests to experience the timehonoured methods of planting, harvesting and tending the local culinary staple. 19 SEPTEMBER 2015
INTERNATIONAL WEEKLY NEWS
Anantara Peace Haven Tangalle Resort
Anantara to Debut in Sri Lanka by Year-end
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nantara Hotels, Resorts and Spas is set to launch its first project in Sri Lanka at the end of the year. Located on the southern coast, Anantara Peace Haven Tangalle Resort is set amidst a 85,000m2 coconut plantation and will offer 120 deluxe guest rooms in addition to 32 one- and two-bedroom pool villas. Guests will also be able to take advantage of the brand’s signature facilities, including a spa and a variety of food and beverage outlets.
Master bedroom at Hilltop Reserve
Luxurious Villa Opens at Six Senses Ninh Van Bay
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ix Senses Ninh Van Bay unveiled its most exclusive villa, the three-bedroom, 727m2 Hilltop Reserve. It promises ultimate privacy and indulgence with an oversized, temperature-controlled infinity pool and a sun deck for 10 sunbathers, as well as three bedrooms with ensuite bathrooms, complete with crafted wooden bathtubs and fixtures. Guests also have a high-definition TV and a digital entertainment system with more than 200 movies at their disposal. Other perks include a wine cellar stocked with 30 labels, a guest experience maker available round the clock and an inhouse dining service, with a resident chef arriving on-demand to prepare meals in the villa’s fully-fitted kitchen.
19 SEPTEMBER 2015
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RENDEZVOUS TRAVEL TRADE WEEKLY: How important is the MENA region to your business? TAREK MOURAD: The MENA region, especially the Middle East, is one of the fastest-growing, tourist-generating regions in the world, as well as for Istanbul. Istanbul has become one of the most popular destinations for this region over the years due to historic connections, short to mid-distance flights, and last but not least, common roots in history, culture, culinary traditions and the lovely climate of the city. Raffles Istanbul is very well designed to cover all needs of Middle Eastern guests with large rooms starting from 62m2, floor to ceiling windows and individual balconies and terraces in all rooms looking over the Bosporus, legendary Raffles Butler Service to all of our rooms, a variety of restaurant options from great Turk-
Q & A with
Tarek Mourad GENERAL MANAGER, RAFFLES ISTANBUL
TRAVEL TRADE WEEKLY: Why should MENA travellers consider Turkey and Raffles Istanbul for their next holiday or business event? TAREK MOURAD: I personally would like to invite the readers to visit Istanbul for leisure purposes to enjoy this dynamic, vibrant city with a deep history, lovely food, the most friendly people, amazing views and many activities which include not only the
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ISTANBUL IS AT THE CROSSROADS OF CIVILISATIONS AND CONTINENTS
WHOEVER TRAVELS TO ISTANBUL, WILL BE AMAZED
ish food in Rocca to Spanish celebrity chef Sergi Arola’s Arola restaurant. The traditional Turkish hammam in our glorious Raffles Spa is one of the highlights for our guests. Also, the direct connection to Zorlu luxury retail environment and Performing Arts Center, which brings famous shows to the city, are important attractions. With all these offerings and the amazing team of Raffles Istanbul whose motto is passion to exceed with boundless dreams of perfection, we believe we meet and go beyond the expectations of our guests. TRAVEL TRADE WEEKLY: What kinds of initiatives are being implemented by the management in order to attract more MENA guests? TAREK MOURAD: Since MENA is a very important market, we have significant
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restaurants, night life, shopping opportunities, they are all wonderful options for visitors. The service standards and the required level of luxury go hand in hand with authentic Turkish hospitality. Therefore, Istanbul becoming one of the most popular destinations is no surprise and I believe, it will continue the same way in the near future. Thus, it is a celebration for us to have a Raffles-branded hotel in such a glorious city.
TAREK MOURAD, GENERAL MANAGER, RAFFLES ISTANBUL, WEIGHS IN ON TURKEY’S EVER-EXPANDING AND EVOLVING TOURISM SCENE AS THE PROPERTY THIS MONTH CELEBRATES ITS FIRST ANNIVERSARY AS WELL AS A SUCCESFUL YEAR OF OPERATIONS. efforts in these regions. Our property level sales force organises regular sales visits specifically to the Middle East to be in touch with our contacts in the region on a regular basis and we also attend related travel shows which are held in Middle Eastern countries. We also have a global sales office, located in Dubai, supporting our sales team closely. Focussed marketing and public relations efforts in the region also support our sales force.
TRAVEL TRADE WEEKLY: In light of the ongoing and upcoming developments and projects, what are your expectations for the future? Will Istanbul be able to absorb supply and maintain the tourism industry’s fast-paced growth? TAREK MOURAD: Whoever travels to Istanbul, will be amazed [...] by the variety and richness of the tourism offering. The delicious, fresh food,
urban classics but also range [of other options] from skiing – in a quite short drive – to horse riding. It is a great destination for couples as well as families as there are various activities for children too. On the other hand, Istanbul is a perfect location for business purposes as well. The city that connects East and West, Istanbul is at the crossroads of civilisations and continents. We will be happy to welcome MICE and incentive groups in the calm and contemporary spaces of the Raffles Ballroom or in one of the seven private meeting rooms. All this is backed up by the latest technology, experienced service and support teams, leaving guests free to focus on their own agendas. Our guests can always call ahead to book the Raffles helipad, for an easy arrival and a fast getaway. 19 SEPTEMBER 2015
WHO'S MOVED
PETER SCHULER
Peter Schuler has taken the helm at Symphony Style Hotel in Kuwait as general manager. He brings extensive operational and administrative experience to the first Quorvus Collection property in the country. Schuler joined Carlson Rezidor Hotel Group in 1996 and has since served at various European, Asian and Middle Eastern properties. After gaining experience in the kitchen and food and beverage departments in Dubai and Kuwait, among others, he became general manager at Radisson Blu Martinez Hotel in Beirut. He later held the same position in Astana and Bangkok before accepting his current role.
TRICIA PRIMROSE
Schuler brings extensive operational and administrative experience
KHALID OMAIRI
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Khalid Omairi has assumed the position of cluster assistant director, sales, leisure, for Radisson Royal Hotel Dubai and Radisson Blu Resort Fujairah. After earning his bachelor degree in business administration, hospitality management at the Lebanese American University, Omairi started his career as a management trainee, rising through the ranks to become a sales executive and later sales manager at Sharq Village & Spa, a RitzCarlton Hotel, in Doha. He moved to a sales manager position at Fraser Suites Dubai and in 2014 he joined Radisson Blu Resort Sharjah as a senior sales manager, from where he was recruited to his new position in which he will be in charge of the hotel's partners from the leisure segment.
FIRAS ABOUGHALIOUN
Tricia Primrose has been appointed global chief communications and public affairs officer at Marriott International. Primrose joins from Rational 360, a strategic public relations and communications firm where she has been a partner since 2013. In 2011, she started her own public relations business, Impression Partners, which then merged with Rational 360. Prior to this role, she was the executive vice president of global communications and public affairs at AOL. Primrose was also executive vice president at communications firm, Robinson Lerer & Montgomery. Earlier in her career, she held positions with the Democratic Congressional Campaign Committee and served as communications director for US senator Richard Shelby.
Firas Aboughalioun has returned to Kempinski as director of revenue at Kempinski Hotel Ajman. Having previously worked in various positions in different upscale hotels around the Middle East and Africa, he joins the team with a strong hospitality background, bringing 20 years of experience with him. He spent the past eight years with Starwood Hotels & Resorts Worldwide, serving most recently as director of revenue management in The St. Regis Mauritius Resort. Earlier in his career he was also on the opening team of Kempinski Mall of the Emirates in 2005 before working for three years in Gambia, Egypt and Mauritius. In his new role, Aboughalioun will maximise the overall room revenue through effective inventory and pricing strategies.
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TRAVEL TALK
ALI ALNAQBI Founding chairman, MEBAA
We are focussing on the Moroccan market
Our whole team is excited to be working with a culinary panel
“[By hosting the MEBAA Show Morocco in Casablanca, which attracted more than 2,000 visitors] we are focussing on the Moroccan market because we knew that Morocco was a hub for business aviation in the region and we are thrilled to see that it has appealed to so many exhibitors and visitors.”
“Our whole team is excited to be working with a culinary panel [with five celebrated chefs who have been appointed IHG Culinary Ambassadors]. These chefs are some of the best gastronomic minds in the culinary world and our ambassadors will help us raise the bar and bolster our hotels’ reputation as world-class dining destinations. Our hotel guests and restaurant diners will now be able to enjoy some really delectable dishes designed by these renowned chefs.”
PHIL BROAD Vice president, food and beverage, Asia, Middle East and Africa, InterContinental Hotels Group (IHG)
There is global interest in Al Marjan Island
ABDULLAH RASHED AL ABDOOLI Managing director, Al Marjan Island Company
“We [were] delighted to [have been] a gold sponsor of Cityscape Global. This new relationship reflects the dramatic growth experienced by Al Marjan Island (AMI), emerging as a magnet for local and foreign investors. There is global interest in AMI. We have been contacted by local, regional and international investors ready to make significant investments in hospitality and real estate projects on AMI. […] We are confident that Ras Al Khaimah’s ideal location spells attractive investment potential for hotels and other real estate projects.“
We strive to offer […] an authentic place
RAMI FARHAT Director of sales and marketing, Al Bustan Palace, a Ritz-Carlton Hotel, Muscat
“From the moment our guests check-in until they leave, we strive to offer them an authentic place and share our local culture with them. Omani traditions and flavours are part of the experience at Al Bustan Palace. [...] We really try to integrate these elements to their journey suggesting packages that include excursions to the nearby scenic mountains and partnering with our Six Senses Spa to complement their stay with some of the most inspiring treatments created with local spices and essential oils.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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19 SEPTEMBER 2015
AGENT CORNER
Agent’s Insight NAME:
Abir Ghazi El Ota
POSITION:
Managing partner
COMPANY:
Umbrella Travel
LOCATION:
Turkey
WEBSITE:
www.umbrellatravel.net
Travelport Gathers Leading Saudi Agents
When and how did you get involved in the tourism industry? I never planned it, everything was a beautiful accident. During my summer vacation while I was still at university studying archaeology and fine arts, I worked at a travel agency. As part of my job, I went with a group to Turkey and there I fell in love with everything; travelling, the mood, hotels, excursions, and above all Istanbul’s Taxim street. Then I decided to work in the tourism industry. What are the most important attributes of a good travel agent/tour operator? I think communication is number one. In our field we are in contact with all kinds of people and if the travel agent does not have high communication skills, sooner or later he or she will fail. In addition to communication, passion for travel, curiosity to explore and good English language skills are very important. What is the most frequently asked question that your company receives from customers? “Are you sure you will offer us high-quality services?” Most of our clients are VIPs and high-end service is what separates us from the rest. What are the must-visits and must-dos in Turkey that no one should miss? Turkey is a very big country and its charm is extraordinary. However, if a traveller does not visit Istanbul, it is like he or she never visited Turkey. Istanbul has a unique charm, maybe because it connects Europe and Asia. Which destination is on your bucket list? Cappadocia, Turkey. I have been there long time ago and am planning to visit again very soon. It is time to discover this fairy tale city from a hot-air balloon this time. 19 SEPTEMBER 2015
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ver 100 travel agents from across Saudi Arabia attended Travelport’s technology road show that included a series of interactive workshops in Jeddah, Riyadh and Dammam. Delegates explored the technology provider’s point of sale solution, Travelport Smartpoint, discovering how it can save them time and money. “Our platform is embracing and leading the way in travel solutions through empowered selling and pushing new business frontiers such as Halal tourism,” explained Rabih Saab, president, Africa, Middle East and South Asia, Travelport, reaffirming the company’s commitment to the Saudi market, which, as per a study cosponsored by Travelport and Phocuswright, has the largest travelling population in the Middle East.
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TRAVEL CHANNELS
Doha Hotel Donates All Profit to Charities Apart from its location and high level of services, K108 Hotel Doha also stands out for its unique concept.
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he boutique hotel, which welcomed its first guests over three years ago, donates 100 percent of its proceeds to charitable causes which are mostly focussed on supporting children in need. Owned by H.E. Yousef Kamal Hussein, former finance minister, Qatar, and his son Ali Kamal, the 108-key property operates under Diafah Investment Company and is an homage to the late father of the owner, who inherited the land. One of the highlights of the hotel is its award-winning restaurant Yum Yum, famous for its signature burger and frequently refreshed menu.
K108 Hotel Doha
New York City’s Largest Dining Programme to Date
Mövenpick Kuwait Gives Back to Community
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övenpick Hotel Kuwait, in collaboration with the country’s Central Blood Bank, organised a blood donation campaign in a bid to achieve its social objectives and help strengthen its role and activities in the community. The initiative was held at the hotel with about 100 of its employees along with other company staff in the free zone, lining up to donate. Hassan Hassanein, general manager, Mövenpick Hotel Kuwait, expressed his happiness saying, “We organised a blood donation campaign with the support of our belief in humanitarian action, as an attempt to participate in community service and help to deal with critical situations that are so common at hospitals every day.”
MAF Employees Get Creative
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YC & Company, New York City’s official marketing, tourism and partnership organisation, together with Bill de Blasio, mayor, New York City and American Express launched See Your City: Eats Edition. Hailed as the largest five-borough dining initiative to date in the metropolis, the project asks residents to help create buzz around their favourite restaurants by uploading photos to social media using the hashtag #seeyourcity. “I encourage all New Yorkers to take advantage of living in one of the most diverse cities in the world, with restaurants to match, by supporting local business and seeing their city,” commented de Blasio.
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MAF employees at the innovation challenge
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n line with the UAE’s ambition to become the most innovative nation by 2021, Majid Al Futtaim (MAF) invited more than 80 employees from across the region to take part in an innovative challenge in Dubai. Organised in conjunction with VentureScout, the initiative required employees to submit ideas, big and small, that can be developed into a new product or service which will improve customer experience across MAF’s business portfolio. In the second round in November, the best teams will present their innovations, with one selected to become the company’s next great moment and be awarded AED250,000 (USD68,000). “We believe that our employees can bring new ideas to the table,” emphasised Ahmed Galal Ismail, CEO, Majid Al Futtaim Ventures.
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PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Dubai Municipality revealed what is the new trend in the emirate: smart balance wheels
Blood donation campaign at Abu Dhabi Ports
Grand Heritage Doha Hotel & Spa’s pastry chef created a very special cake for the GCC Under 19 football tournament
19 SEPTEMBER 2015
The cast of Mummenshanz, or the Musicians of Silence, took their characters to Abu Dhabi’s Emirates Palace
Kempinski Hotel Soma Bay inaugurated its new restaurant
H.H. Sheikh Ahmed bin Saeed Al Maktoum, CEO, Emirates (centre) celebrates the inauguration of Emirates' Orlando route
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NEWS & EVENTS TCA Abu Dhabi Visit Young Patients
THE HOTEL SHOW
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delegation from Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) visited Tawam Hospital in Al Ain to promote the spirit of community service and humanitarian activism among employees. The team, that also included volunteers from the Positive Cancer Foundation, distributed toys and free tickets for the emirate’s Mummeshanz show, putting a smile on the patients’ face who are all between the ages of less than a year and 16. The visit came in line with the tourism organisation’s social responsibility strategy that seeks to build communication bridges with all cancer patients’ age groups, listen to their concerns and support them morally and psychologically until they reach full recovery.
Youth Event Secured for Adelaide Convention Centre
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ore than 1,000 talents from across the globe will convene at Adelaide Convention Centre in 2018 for the International Conference of Young Researchers on Advanced Materials (ICYRAM). It will mark the first time that the biennial event will be held in Australia with recent hosts including Singapore, Hainan, and in 2016, Bangalore. Held over five days in October 2018, ICYRAM will bring together delegates from Europe, Asia and Australia. According to Alec Gilbert, CEO, Adelaide Convention Centre, the event will generate an impact of some AUD4.4 million (USD3.1 million) for the south Australian economy.
Adelaide Convention Centre
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EVENTS Dubai, UAE September 28 – 30 www.thehotelshow.com Presenting a full view of the hotel and hospitality industry, the event, having grown by over 12 percent in the past year, attracts over 17,700 attendees from across the sector.
INTERNATIONAL GOLF TRAVEL MARKET Tenerife, Spain October 05 – 08 www.igtm.co.uk A meeting place for the business-to-business golf travel community with specialised suppliers joining pre-qualified buyers and international press representatives for four days.
HQ 2015 Doha, Qatar October 13 – 15 www.hqshow.com A global exhibition featuring all aspects of the hotel, restaurant and café industry, addressing hospitality professionals, franchise investors and suppliers.
IMEX AMERICA Las Vegas, US October 13 – 15 www.imexamerica.com Providing an expanded wealth of options and new ideas for buyers and planners, the event boasts many new exhibitors across various industry sectors.
ITB Asia Singapore, Singapore October 21 – 23 www.itb-asia.com The show will feature companies from Asia Pacific, Europe, the Americas, Africa and the Middle East, covering not only the leisure market, but also corporate and MICE travel.
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