24 OCTOBER 2015
ISSUE 311
STR GLOBAL: SAUDI ARABIA WITNESSES HIGH OCCUPANCY THE OBEROI GROUP HAS ENTERED INTO MANAGEMENT CONTRACTS FOR TWO NEW LUXURY PROPERTIES IN QATAR.
02 CITY SEASONS HOTELS TARGETS BUDGET SEGMENT
11 IN THIS ISSUE MARKET UPDATE
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HOTEL PERFORMANCE
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MUSEUMS
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ACCOMMODATION
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AIR
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INTERNATIONAL
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RENDEZVOUS
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WHO'S MOVED
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TECHNOLOGY
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AGENT CORNER
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PHOTO ALBUM
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NEWS & EVENTS
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OBEROI TO ADD TWO QATARI PROJECTS
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
STR Global: Saudi Arabia Witnesses High Occupancy According to July data compiled by STR Global, hotels in the Middle East and Africa region reported a 12.1 percent surge in occupancy to 55.1 percent, a 5.3 percent rise in average daily rate (ADR) to USD159.10 and an 18.1 percent growth in RevPAR to USD87.69 when compared to the same month in 2014.
ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba CONTRIBUTOR Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu DESIGN & LAYOUT Elena Stylianou
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DIRECTORS Andreas Constantinides Mary Kammitsi
audi Arabia reported marginal increases across all performance metrics, however, the 59.1 percent occupancy was the Kingdom’s highest since July 2012, thanks to levels in Mecca which exceeded 82 percent. The UAE posted double-digit growth in occupancy and RevPAR, while ADR declined 0.4 percent to AED533.88 (USD145.35). Even with regional instability, Lebanon experienced growth over 45 percent in occupancy and RevPAR, while ADR was up 8.8 percent.
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MENA EXCHANGE RATES As of
23/10/2015
Mecca
WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis
Jazeera Airways Reduces Capital
In an extraordinary general meeting, Jazeera Airways shareholders approved a board recommendation to reduce the company’s capital from KWD42 million (USD139.1 million) to KWD20 million (USD66.2 million) through a share buyback programme.
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
105.55
Egypt (EGP)
Pound
8.03
Iran (IRR)
Rial
29,953.00
Iraq (IQD)
Dinar
1,188.00
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,508.00
Libya (LYD)
Dinar
1.36
Morocco (MAD)
Dirham
9.77
Syria (SYP)
Pound
188.79
Tunisia (TND)
Dinar
1.99
Yemen (YER)
Rial
215.89
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Extraordinary general meeting of shareholders
Currencies shown in blue are fixed against the US Dollar
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he move aims to readjust capital to match the size of current operations after exiting the aircraft leasing business. The company will buy back 220 million shares, resulting in a KWD22 million (USD72.9 million) stakeholder payout, which will bring the business’ cash disbursement for the year to KWD52.7 million (USD174.5 million). 24 OCTOBER 2015
HOTEL PERFORMANCE WEEKLY NEWS Softer Demand in Cairo and Doha
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espite a 4.4 percentage point drop in occupancy levels to 58.8 percent, hotels in the Egyptian capital recorded a 3.2 percent increase in RevPAR to USS72.61, and a 10.9 percent rise in ARR to USD123.44. The decrease in overall revenues coupled with a 3.4 percentage point surge in operating costs, resulted in GOPPAR plummeting 12.5 percent to USS65.44. Likewise, hotels in Doha saw RevPAR decline 11.1 percent to USD111.14, as weaker demand forced hoteliers to drop rates, thus an 11.7 percent change in ARR to USD190.04 and a 0.3 percentage points improvement in occupancy to 58.5 percent. All in all, GOPPAR fell 17.7 percentage points to USD80.64.
Jeddah Remains Strong
D Dubai and Amman hotels continued to feel the pressure of declining profits in August, Saudi Arabia on the other hand remained steady as HotStats’ latest MENA Chain Hotels Market Review revealed.
emand in the Saudi Arabian city continued to flourish as hotels reported a 4.5 percent rise in RevPAR. The surge in room revenues was driven by a solid 6.3 percentage point increase in occupancy levels, offsetting a 3.3 percent drop in ARR to USD286.66. The spike in hotel guests had a trickle-down effect on other hospitality services, allowing total RevPAR to grow 5.6 percent. Complemented by a reduction in payroll expenses, profitability was boosted by the steady increase in top line revenues with GOPPAR growing by 8.8 percent to USD177.47.
Dubai and Amman Face Challenges
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our- and five-star hotels in Dubai reported weakening performance levels, with RevPAR plummeting 10.1 percent to USD147.45. Due to a marginal rise in occupancy levels, the contraction in room revenues was led largely by average room rates (ARR) falling 10.8 percent to USD196.49. Profitability stages remained under strain causing gross operating profit per available room (GOPPAR) to decline 9.8 percent to USD69.10. In Amman occupancy dropped by four percentage points to 65 percent, ARR was down 6.2 percent to USD152.64, while RevPAR decreased 11.6 percent to USD99.27, leading to an eight percent negative change in GOPPAR to USD76.94.
24 OCTOBER 2015
Jeddah
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WEEKLY NEWS
Falconcity of Wonders Showcases Investment Opportunities Falconcity of Wonders, the developer of the multipurpose mega project of the same name that is being built in Dubai, demonstrated major investment prospects at The Hotel Show 2015.
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Falconcity of Wonders
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ccupying more than 3,800,000m2, the property is a residential, tourist, entertainment and recreational complex shaped in the form of a falcon with replicas of famous sites such as the Leaning Tower of Pisa, the Eiffel Tower and Taj Mahal among others. “We were able to emphasise the development’s potential impact on local and regional hospitality and tourism in general. Moreover, we were able to outline our World in a City proposition in front of a global audience […],” explained H.E. Salem Almoosa, chairman, Falconcity of Wonders.
Abu Dhabi Ports Gears Up for New Term
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ith expectations running high, Abu Dhabi Ports has started welcoming cruise liners for the new season at Zayed Port, which will see the opening of a state-of-the-art terminal by year-end. The hub has scheduled over 19 percent more cruise ship calls for the current winter than in 2014/2015 and until mid-May 2016, the port will host 112 vessels. “These developments describe the significant expansion of Abu Dhabi’s cruise industry that further boosts the emirate’s tourism development, a major component in its economic diversification. […] Abu Dhabi Ports derives inspiration from these advancements to offer inventive and unique services in this sector,” said Mohamed Juma Al Shamisi, CEO, Abu Dhabi Ports.
24 OCTOBER 2015
Travel Trade Luxury is a worldwide luxury travel trade publication. Travel Trade Luxury is brought out monthly. It is published both in digital and printed format. Its digital readership is based on the 150,000 readers which the Travel Trade Publications platform enjoys. Readers include agents specialising in individual luxury travel, group luxury travel, travel counsellors and advisors, luxury travel DMCs and all other luxury products and services. Travel Trade Luxury is also distributed to the major travel trade exhibitions and specialised luxury shows and events. Travel Trade Luxury contains informative current news on luxury destinations and products. It also includes specialised luxury destination reports with in-depth analyses of issues related to the luxury segment.
WEEKLY NEWS XX
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n the occasion of UAE Civil Aviation Day, H.E. Sultan Bin Saeed Al Mansouri, chairman, General Civil Aviation Authority (GCAA), Saif Mohammed Al Suwaidi, director general, GCAA, and Ali Majed Al Mansoori, chairman, Abu Dhabi Airports, took an aerial tour of the Midfield Terminal Building (MTB), to review the construction progress made. “As the MTB building structure takes shape and its presence can be seen on the city’s horizon, I look forward to the final stages of this exciting journey as Abu Dhabi Airports moves towards the delivery of this iconic structure in 2017,” commented Al Mansouri, stressing the government’s role in the success of the project.
Expo Centre Sharjah Joins Forces with Air Arabia
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xpo Centre Sharjah and Air Arabia have signed a threeyear cooperation agreement to maximise visibility and branding for both parties in the best possible ways. Saif Mohammed Al Midfa, CEO, Expo Centre Sharjah, deemed the deal a significant move at mutually promoting the growth of two of the emirate’s leading business entities. “Air Arabia is MENA’s first and largest low-cost carrier, while we pioneered the exhibitions industry in the region. We are proud to join forces to boost each other’s growth,” said Al Midfa. As Adel Ali, group CEO, Air Arabia, explained, the airline will promote the venue onboard its flights and help raise awareness of the events taking place there.
Said Mohammed Al Midfa (left) and Adel Ali
Midfield Terminal Building
Midfield Terminal Building Progresses
SCTH: New Tourism Regulations in Al Qassim
Speakers at the workshop
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audi Commission for Tourism & National Heritage (SCTH)’s Al Qassim branch organised a workshop to introduce the new regulations issued by the state for supporting tourism and national culture, including rules governing antiquities, museums and urban heritage. The three-day event was attended by a number of representatives of public administration bodies together with officials of the organisation and industry investors to review the new system.
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24 OCTOBER 2015
WEEKLY NEWS
Hertz Adds Fuel-Efficient Models
Al Musmak Museum Popular during Holidays
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ertz Rent-A-Car UAE has completed a significant upgrade to its UAE rental car fleet with new fuel-efficient models. The newly introduced vehicles range from budget-friendly sedans and SUVs to high-end luxury cars. In response to a changing environment and customer needs, the company has added over 1,600 new options from a variety of manufacturers that offer some of the lowest CO2 emissions and the highest fuel economy. “The latest fleet replenishment programme is based on two of our key strategic pillars; providing great value car rental for customers and supporting the continued ambition of operating the most sustainable business in the car rental sector,� explained Neil Parkins, general manager, fleet operations, Hertz Rent-A-Car UAE.
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l Musmak Museum in Saudi Arabia welcomed more than 10,000 visitors during the recent Eid Al-Adha and Saudi National Day holidays. To mark both occasions, the staff offered guests publications on tourism and national heritage, as well as t-shirts, posters, sashes, flags and caps with the logo of the Saudi National Day. Al Musmak is hailed as one of the most modern and advanced museums in the country which houses important historical memories associated with the Kingdom.
24 OCTOBER 2015
MUSEUMS WEEKLY NEWS
Future Leaders Visit Ajman Museum
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rganised in coordination with Ajman Tourism Development Department, the 20 candidates hailing from across the GCC toured the facility, one of the most visited historical attractions in the emirate, where they witnessed the recreation of traditional wells, irrigation systems and the wooden dhows that Ajman was once famous for. Now in its third year, ALP is designed to impart the principles of effective strategy and management to students in practice and in theory, as well as to provide essential training around intellectual, emotional and physical well being.
Participants at Ajman Museum
Participants of the third Abdulaziz Bin Humaid Leadership Program (ALP) visited Ajman Museum to discover the history of the emirate as part of the six-month initiative aimed at preparing them to become successful future leaders.
Record Visitors at Doha’s Museum
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uring the Eid Al-Adha holidays, Sheikh Faisal Bin Qassim Al Thani Museum attracted over 7,000 residents, locals and regional tourists, setting a new record. The achievement was mainly due to a full programme of family activities and distinct events, in addition to six fun-filled workshops for children. Visiting kids and parents had the opportunity to enjoy special tours accompanied by experienced guides around the museum’s collection and explore the various exhibits.
Visitors at the museum
24 OCTOBER 2015
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WEEKLY NEWS ACCOMMODATION ACCOMMODATION
OBEROI TO ADD TWO QATARI PROJECTS The Oberoi Group has entered into management contracts for two new luxury properties in Qatar.
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Doha
250-key hotel will be developed in the West Bay area of Doha, while a 148-unit luxury serviced apartment will emerge in the Qatari capital’s Lusail City. With construction set to commence in early 2016, both developments are scheduled for completion by mid 2018. As P.R.S. Oberoi, executive chairman, The Oberoi Group, explained, the hotelier will assist its partner Qatar General Insurance and Reinsurance Company in the design and management of both properties.
Coral Al Madina Hotel
Coral Al Madina Hotel Nears Completion
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aving entered the final stages of construction, Coral Al Madina Hotel is on schedule to launch in the third quarter of 2016. Laurent Voivenel, CEO, Hospitality Management Holdings (HMH), commented, “The developers have done a fantastic job and we are confident Coral Al Madina Hotel will turn out to be a preferred address for travellers to the city.” Featuring more than 400 rooms and suites spread across 10 floors and five basements, the property is owned by Mobarak Hotels Group that has appointed Designs Company, specialised in providing integrated hotel solutions, to oversee its growth and expansion.
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24 OCTOBER 2015
ACCOMMODATION WEEKLY NEWS
City Seasons Hotels Targets Budget Segment
Carlson Rezidor Firms Presence in Algeria
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s City Seasons Hotels celebrates its 10th anniversary, it looks to establish a strong presence in the budget hotel sector. With a portfolio of six operating properties in Abu Dhabi, Dubai, Al Ain and Muscat, the company is now gearing up to launch its third project in Dubai in the coming months on the Burjuman Mall side. The hotelier is also branching into the budget category with another three hotels planned for Dubai by 2020. Sheikh Ahmed Bin Ham, vice president, City Seasons Hotels, pledged to prolong the past decade’s success well into the future.
arlson Rezidor Hotel Group embarked on its second project in Algeria with the 168-room Radisson Blu Hotel, Tipaza. Scheduled to welcome its first guests in late 2017, the property will join Radisson Blu Hotel, Algiers Hydra, set for a 2016 opening. According to Elie Younes, executive vice president, The Rezidor Hotel Group, the North African country offers huge potential for the Radisson Blu and Park Inn by Radisson core brands as well as compelling investment opportunities in hotel real estate. “Our objective is to unlock value for both our partners and shareholders. We are pioneers at many destinations – also in Tipaza where Radisson Blu is the first internationally-branded hotel in the city,” he added.
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Sebastien Bazin (left) and H.E. Sheikh Mubarak Al Sabah
Action Hotels Focusses on Midscale Properties
E. Sheikh Mubarak Al Sabah, chairman, Action Hotels, and Sebastien Bazin, chairman, AccorHotels, reaffirmed their commitment to the further roll-out of midmarket projects. Al Sabah noted that six properties are already operating and another five are in the pipeline representing AccorHotels’ ibis, Novotel and Mercure brands including new units in Melbourne, Brisbane and Sohar. “There is strong demand for economy and mid-economy hotels throughout the region, a trend we recognised way back in 2005 and stand committed to today. Indeed, we founded Action Hotels to address this very clear market opportunity to develop midscale and economy hotels in the Middle East, whilst others focussed on the luxury end of the market,” Al Sabah added.
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WEEKLY NEWS ACCOMMODATION
Riyadh to Welcome New Development
W Hotels to Debut in Egypt
Company representatives seal the deal
now k u o y Did
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a fers ls of of e t o W H que mix esign uni edge d und aro ingt cu t assions ic and p s and ion, mu ent? fash er tainm ent
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roperty developer and real estate investment company, Cayan Group collaborated with Al Ajlan Holding and Al Saeed for a new mixed-use project in the north of Riyadh. Worth SAR1 billion (USD267 million), the development will join the group’s extensive portfolio that includes a number of residential complexes, commercial towers, hospitality projects and multipurpose gated communities such as Silverene Towers, Cayan Cantara, The Jewels, Dorrabay, Cayan Tower and Cayan Business Center in the UAE; Layaly Compound, CMC and Samaya in Saudi Arabia; and Broumana Lands in Lebanon.
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tarwood Hotels & Resorts Worldwide’s W Hotels brand will launch in Egypt in 2020 with the opening of W Sharm El Sheikh and The Residences at W Sharm El Sheikh. The hotel will offer 350 stylish guest rooms, including two presidential suites, while the residential building will feature 50 units with an exclusive lounge and its guests will enjoy access to the facilities and services at W Sharm El Sheikh. “W Hotels, with its outstanding international reputation as an innovative lifestyle brand, will reinforce the importance of Sharm El Sheikh as a world-class destination,” suggested Mohamed Gamal Abdelwahab Omar, CEO, Tower Prestige for Hotels, owner of the property.
Jumeirah Steps Up Emiratisation
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umeirah Group has launched a new Emiratisation initiative on social media to encourage UAE nationals to pursue a career in hospitality. “Hospitality is an excellent career choice that enables its workforce to develop new professional skills,” explained Nabil Ramadhan, group chief human capital officer, Jumeirah Group, adding that the campaign, dubbed #BeTheHost, is set to illustrate that the industry is diverse in which anyone can follow personal ambitions. UAE national colleagues, including members of the group’s Emiratisation programmes, will share their career development stories across the company’s Instagram account.
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24 OCTOBER 2015
AIR WEEKLY NEWS
Turkish Airlines to Unveil Top 20 Destinations Turkish Airlines has joined forces with Monocle to provide travellers with a cutting-edge guide to some of the world’s most desirable locations.
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nder the title The Voyager, the new radio programme on Monocle 24 station will focus on the top 20 most dynamic cities that visitors can easily reach with the airline. Monocle editors and correspondents will record a series of broadcasts on-site from places such as Guangzhou, Antalya, Casablanca and Sarajevo, highlighting must-see and must-do options. An emerging cities series will also be published with the articles giving details of travel and business opportunities as well as other aspects of the destinations.
HMH Cooperates with Saudi Airline
Gulf Air to Fly to Faisalabad and Multan
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ospitality Management Holdings (HMH) has joined Alfursan, the loyalty scheme of Saudi Arabian Airlines. The deal will give Alfursan members staying at participating hotels within the HMH portfolio the opportunity to earn two miles for every US Dollar spent. “With Alfursan’s vast reach and popularity as a frequent flyer programme, it is a very strategic tie-up for us and will increase our brand exposure globally as well as in our top source market Saudi Arabia,” commented Laurent Voivenel, CEO, HMH. He added that being a leading Halal-friendly, alcohol-free chain of hotels, the group is uniquely positioned across MENA to offer travellers the perfect choice in a safe environment.
24 OCTOBER 2015
Multan
HMH’s The Ajman Palace Hotel
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ulf Air is to further extend its reach in Pakistan with the addition of Faisalabad and Multan to its network. Starting this December, the airline will offer four weekly direct flights from Bahrain to Multan and three weekly services to Faisalabad. “We are committed to serving the Pakistan market, as we have done since our first entry in 1960,” commented Ahmed Janahi, chief commercial officer, Gulf Air. The addition of the two routes will complement services to Karachi, Lahore, Islamabad, Peshawar and Sialkot, and will take the carrier’s network in the country to seven destinations.
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WEEKLY NEWS AIR
Adelaide to Join Qatar Airways Route Map
Air Seychelles Partners with Etihad to Groom Talent
Adelaide
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atar Airways continues its major expansion drive in Australia with scheduled services to Adelaide due to commence on May 2, 2016. The cosmopolitan coastal capital of South Australia will become the first destination in the country to which the Gulf carrier will operate its Airbus A350 aircraft, for which it is a global launch customer. With the addition of daily flights to Adelaide, the airline’s Australian capacity will rise to 28 frequencies per week, spread across four key cities, including Melbourne, Perth and Sydney. According to H.E. Akbar Al Baker, group CEO, Qatar Airways, 2016 is going to be yet another exciting year for the company.
ir Seychelles celebrated the graduation of 12 Seychellois nationals who successfully completed career development programmes with Etihad Airways. The group of four graduate managers, seven cadet engineers and one cadet pilot were presented with certificates at a ceremony by James Hogan, CEO, Etihad Airways. This was the first of numerous similar initiatives of the carrier which aim to embed local talent back into management positions in the years ahead. Roy Kinnear, CEO, Air Seychelles, noted, “As the national airline of the Seychelles, one of our top priorities is to train and develop home-grown talent across all areas of the airline business and we are delighted to partner with Etihad Airways to achieve this important goal.”
24 OCTOBER 2015
INTERNATIONAL WEEKLY NEWS
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Radisson Expands in New York
yndham Hotel Group celebrated a new milestone, becoming the first global hospitality company to have 1,000 hotels in Greater
China. “[This] serves as an incredible testament to the strength of the Wyndham Hotel Group portfolio and highlights the increasing significance that China continues to play, not just for our organisation but the industry as a whole,” said Geoff Ballotti, president, Wyndham Hotel Group. In late September, the company announced the 227room Wyndham Urumqi North in Wajaiqu City and the 389-key Wyndham Qingdao. Later this year, it also plans to introduce its TRYP by Wyndham, Wyndham Garden and Microtel Inn & Suites by Wyndham brands to the region.
Radisson Hotel Albany
Wyndham Urumqi North façade
Wyndham Boasts 1,000 Hotels in Greater China
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arlson Rezidor Hotel Group has launched Radisson Hotel Albany, New York, marking the brand’s first project in the city. Conveniently located in close proximity to Albany International Airport and the downtown area, the 312-key property offers a restaurant, lounge, fitness area, indoor and outdoor pools and a business centre. “As one of the most refreshed hotel brands in North America, we are excited to continue to expand our presence with the opening of Radisson Hotel Albany […],” commented Javier Rosenberg, chief operations officer, Americas, Carlson Rezidor Hotel Group.
Hyatt Place Tegucigalpa
Hyatt Place Enters Honduras
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24 OCTOBER 2015
onduras has welcomed its first Hyatt Place hotel with the opening of the 126-room Hyatt Place Tegucigalpa introduced by Hyatt and LatamHotel. “As business and leisure travel grows in Honduras, we believe Hyatt Place hotels offer travellers style, innovation, 24/7 convenience and every modern comfort to create a seamless stay in the city,” said Fernando Paiz, president, LatamHotel. Over the next three years, four more Hyatt Place properties are planned to open in Central America in partnership with the Latin American hotelier, in Managua, Nicaragua; Guatemala City, Guatemala; San Salvador, El Salvador; and San Pedro Sula, Honduras.
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WEEKLY NEWS INTERNATIONAL Dusit Reaffirms Partnership with Prince Hotels
Best Western Unveils New Identity
Dusit Thani Bangkok
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akashi Goto, president, Seibu Holdings, the parent company of Prince Hotels, Dusit International’s marketing alliance partners, was welcomed at Dusit Thani Bangkok by Chanin, Donavanik, CEO, Dusit International. The visit followed Donavanik’s trip to Tokyo in August, where the two parties met to discuss the different ways in which the companies can continue to grow their collaboration. “We are confident that together, we can take both brands to greater levels of success, each supporting the other in its home market. We are especially looking forward to jointly promoting Dusit Thani Guam, our newest hotel, where we expect the majority of our business to come from Japan,” noted Donavanik.
fter more than two decades, Best Western International has introduced a completely new look that better represents the brand’s recent development and upcoming enhancements. “With our investments in this 69-year old brand during the last 10 years, we need to make consumers aware of the exciting improvements in our brand,” explained David Kong, president, Best Western International, adding that the company is embracing its future with a completely re-imagined identity. The launch of a new masterbrand name and separate logos for each brand communicates to travellers and developers the changes that have taken place to contemporise the hotelier.
Taipei Marriott Hotel rendering
Marriott Penetrates Taiwan
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arriott International debuted in Taiwan with the opening of Taipei Marriott Hotel. The property is hailed to be the city’s largest integrated destination complex with a five-star international hotel to enter the dynamic Dazhi area of the capital city, boasting 320 rooms, a modern convention centre, five dining options, a health club with a 24-hour fitness centre, a highend shopping mall and luxury apartments. Henry Lee, chief operations officer, Greater China, Marriott International, pointed out, “Our close proximity to important landmarks, gorgeous settings and modern facilities make the Taipei Marriott Hotel the ideal choice for business travellers and vacationers who want a high-end experience and easy access to commerce, culture and recreation.” 24 OCTOBER 2015
INTERNATIONAL WEEKLY NEWS Aloft: 100th Hotel Opens
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loft Hotels has reached its 100th hotel milestone with the opening of Aloft College Station in Texas. Currently operating in 16 countries across the globe, the company has experienced vast growth since it emerged in 2008. With recent openings across the US and Germany along with eight more properties set to launch by the end of this year, the brand continues to expand in key markets. Brian McGuinness, global brand leader, specialty select brands, Starwood Hotels & Resorts Worldwide, noted, “When we think about development, we look for places where today’s – and tomorrow’s – travellers not only want to be, but need to be.”
24 OCTOBER 2015
Tribute Portfolio Launches in California
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ribute Portfolio, the newest collection of independent hotels by Starwood Hotels & Resorts Worldwide, will be debuting on the US West Coast in November with the addition of Riviera Palm Springs in California. Located in Palm Springs, the resort features 398 rooms, vast indoor and outdoor meeting and event space, fitness and business centre, three outdoor pools and a spa with 18 treatment rooms. Ahead of its unveiling as Riviera Palm Springs, a Tribute Portfolio Resort, the property will undergo a multimillion dollar upgrade, that will include the addition of a new pool bar, wedding pavilion and enhanced lobby.
Troon’s Kiva Dunes Golf Course Returns
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n celebration of its 20th anniversary, Kiva Dunes Golf and Beach Resort in Alabama has undergone a USD3.5 million enhancement. The project included renovations to the 18-hole championship golf course and the addition of a new pool amenity overlooking the Gulf of Mexico. The main aim was to further improve the playability of the course for the average golf enthusiast, while also maintaining the challenges and shot-values enjoyed by more experienced aficionados. The destination is managed by Honours Golf, a division of Troon.
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RENDEZVOUS TRAVEL TRADE WEEKLY: How has the popularity of golf grown at your club and in the region in general over the past years? RAY STOPFORTH: Muscat Hills Golf & Country Club is known as the members club in Muscat, Oman. This is where a full schedule of activity happens for our members every weekend, be it through corporate days or members competitions, there is a real positive and competitive vibe amongst the members. Since opening all 18 holes in 2010 and the establishment of our membership in the same year, we have seen loyal members remain at the club and the membership numbers grow year-onyear which is positive in general for golf in the Sultanate. Golf rounds at Muscat Hills have grown 22 percent from 2013 to 2014 figures and this year is looking very positive for further growth with the best months of the year still to come. We attribute the rise in popular-
Q & A with
Ray Stopforth
DIRECTOR OF GOLF, MUSCAT HILLS GOLF & COUNTRY CLUB
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TRAVEL TRADE WEEKLY: How has Oman managed to transform into a key golfing destination? RAY STOPFORTH: Arguably, golf is a popular recreational activity for some and a competitive sport for others all over the world. In Oman, golf started by an enthusiastic group of people, notably the late H.H. Sayyid Kais bin Tariq Al Said along with many of his Omani and expatriate friends who are still playing this great game today only now on green golf courses. It was the vision of the late H.H. Sayyid Kais bin Tariq Al Said to have a green golf course in Oman, hence the construction of Muscat Hills, the first of its kind in the country. Since its opening in early 2010, there
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OMAN HAS BECOME A GOLFING DESTINATION NOT ONLY TO THE SURROUNDING MENA COUNTRIES BUT ALSO TO EUROPE channels, Oman has become a golfing destination not only to the surrounding MENA countries but also to Europe and Eastern Europe. Focussing on tourism is a priority and gratitude must go to the sponsor of the Challenge Event the National Bank of Oman who have done wonders in bringing this event to the Sultanate and making the rest of the world aware of it.
GOLF IS A POPULAR RECREATIONAL ACTIVITY FOR SOME AND A COMPETITIVE SPORT FOR OTHERS
ity to personal and friendly service by management and staff and a happy and healthy club environment.
has been three other green courses constructed, adding to the popularity of the game and the enthusiasm among the people playing golf in Oman. With this in mind, through creative marketing, with the Ministry of Tourism and other media
TRAVEL TRADE WEEKLY: How do you think the prestigious sporting events and high-profile guests will help further improve the Middle East’s perception as an attractive tourist and investment destination?
WITH A KEEN FOCUS ON ECONOMIC DIVERSIFICATION, SPORTS TOURISM CONTINUES TO PLAY A CRUCIAL ROLE IN THE REGION’S STRATEGY WITH GOLF IN OMAN BECOMING INCREASINGLY POPULAR, AS RAY STOPFORTH, DIRECTOR OF GOLF, MUSCAT HILLS GOLF & COUNTRY CLUB, EXPLAINS.
RAY STOPFORTH: International sporting events attract attention from all over the world. [It] is a platform for the media and general public to observe and give their opinion, while at the same time promote the country. There are many examples that prove this theory and it is how we handle ourselves as professionals is what determines the success of the event. I am a firm believer that Oman has so much potential and all the right ingredients to be a world sporting destination in whatever sport chosen as we have the expertise at our disposal locally and internationally to host such events at the highest levels. TRAVEL TRADE WEEKLY: What are the benefits (and challenges) of the regional sports tourism sector?
Muscat Hills Golf & Country Club
RAY STOPFORTH: Sport in all sectors brings nations together in a competitive yet peaceful way and let so continue forever. 24 OCTOBER 2015
WHO'S MOVED
NEERJA BHATIA
JAY PENNO
Neerja Bhatia has been appointed vice president for India and the Indian subcontinent at Etihad Airways. Bhatia started working for the airline in 2004 as a sales manager in western India. She then progressed to become manager for western and southern India, before being promoted to the role of general manager for India in 2007. Over the past 11 years, she has played a key role in Etihad Airways’ growth in the country and has gained a wealth of experience and expertise which will be crucial to the continued alignment of the company’s activities with its strategic partner Jet Airways.
NAVEED MOHAMMED
Naveed Mohammed is now part of Rocco Forte Hotels’ Middle Eastern executive team as assistant director of global sales for Saudi Arabia and Kuwait. Based in Riyadh, Mohammed will aim to contribute creatively towards the company’s organisational growth through the implementation of his analytical skills, consumer insights, and pursuit of business opportunities. He has valuable expertise in sales, development, and team management, having honed his career with leading brands in the hospitality industry in the region. Having lived in Saudi Arabia for the past eight years, Mohammed has developed excellent relationship with key contacts.
Jay Penno has been named general manager at BEST WESTERN Patong Beach. A 20-year veteran of the industry, Penno brings a wealth of experience to the Thai property. His career has taken him to some of Australia’s leading hotel and resort brands, including Hayman Island Resort in the Great Barrier Reef, as well as Hyatt and Rydges-branded establishments in Queensland. Most recently he served as executive assistant manager and food and beverage manager at Daydream Island Resort & Spa in Whitsunday Islands. Prior to that, he worked as regional general manager for Coral Sea Hotels in Lae, Papua New Guinea where he spent four years managing two hotels.
Penno brings a wealth of experience to the Thai property
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WEEKLY NEWS TECHNOLOGY
GDSs Boost Hotel Bookings Travel agents are reporting a record use of global distribution systems (GDS) to make hotel reservations, according to a study conducted by TravelClick and Phoenix Marketing International.
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ore than 900 professionals from 48 countries, who benefit from the technology of Amadeus, Sabre and Travelport, responded to the survey with half of them claiming that they now rely on GDSs, moreso than in the past two years. Over a quarter of them use GDS shopping displays more often, while nearly two-thirds said they are aware of the promotional text messages. As John Hach, senior industry analyst, TravelClick, noted, this year is likely to be a record year for GDS hotel bookings.
Sabre TripCase to Send One Billion Messages
Report Underlines Airline Financial Management
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abre predicts that its customers, including airlines, hotels and travel management companies, will send more than one billion targeted messages to travellers this year through the TripCase open messaging platform. By accessing the tool, travel agencies and suppliers can build brand loyalty with on-thego customers, merchandise services and provide better service beyond the booking. The instrument allows partners to target travellers with the right message at the right time by segmenting more than 200 different variables, including itinerary elements, location and time. This capability allows for agent and supplier brand building and unique services to consumers.
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he airline industry faces a number of challenges when it comes to financial management, including revenue leakage, complex income streams, and tax reporting and compliance across multiple markets. Coupled with an often-traditional approach to financial processes, according to Amadeus, it is clear that financial management remains an area for innovation. Against this backdrop, Streamlining Airline Financial Processes, a new report commissioned by Amadeus, highlights a window of opportunity for airlines to boost their top- and bottom-line by integrating financial processes, increasing automation and exploiting predictive analytics.
Travelport and AXESS Adress Agency Desktop
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ravelport and Japanese global distribution system, AXESS International Network are on schedule to roll out a new agency desktop in Japan. The upgraded product, which will be powered by Travelport Smartpoint, will be available exclusively to AXESS-connected travel agents and will be known as AXESS CREA Advance, replacing the current CREA desktop. The two companies have also partnered to launch a new business travel management solution, powered by Locomote technology, to meet the needs of the Japanese business traveller. According to Mark Meehan, president, Asia Pacific, Travelport, the cooperation opens the pathways for further opportunities in the future.
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AGENT CORNER
Agent’s Insight NAME:
Reno Augellone
POSITION:
Managing director
COMPANY:
Vacanza Destinations
LOCATION:
Canada
WEBSITE:
www.vacanzaitaly.com
Seychelles Exposed to Travel Agents
Seychelles
When and how did you get involved in the tourism industry? I have been involved in the travel industry for over 15 years, specialising in tours and travel plans for destinations in Italy. What are the most important attributes of a good travel agent/tour operator? One of the attributes is to think outside the box and obtain results from places or services as if you were the traveller. Try to find [the clients’] needs and desires and invent the best plan possible in line with their budget. What is the most frequently asked question that your company receives from customers? “How can you plan our dream vacation or help us?” What are the must-visits and must-dos in Italy that noone should miss? While in Italy, a visitor should take in the history, art and cultural life the country has to offer. Rome, Florence and Milan are the common destinations and should be incorporated in some fashion. However, the natural beauty and food experience is unmatched. For example, the Amalfi Coast, Cinque Terre, great spots for natural beauty and natural settings; but savouring the food that the land offers is an unforgettable experience. Which destination is on your bucket list? Visiting the ruins and volcanoes of Sicily. 24 OCTOBER 2015
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eychelles Tourism Office Middle East and Destinations of the World (DOTW) strengthened ties with a recently concluded familiarisation trip for top DOTW travel agents to Seychelles from key areas of the UAE. The excursion was the first joint project of the two companies opening doors to build demand from the market to the destination. As one of the vital cogs in the travel industry, it exposed professionals to different ways of how to buoy up interest for the Indian Ocean country through various activities and site inspections. The event allowed the participants to familiarise themselves with the location in a bid to better sell it to their clients.
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TRAVEL CHANNELS
Youth Represents Quarter of Global Arrivals Young and student travellers aged between 15 – 29 account for 23 percent of all international arrivals worldwide according to estimates by the World Youth, Student and Educational (WYSE) Travel Confederation and the World Tourism Organization (UNWTO).
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s Taleb Rifai, secretary general, UNWTO, pinpointed, over time, the proportion of youth travellers has not only increased, but also diversified due to the growing volumes from emerging economies. “This is very good news as young travellers tend to look for lesser known destinations and be more resilient in moments of crises,” highlighted Rifai. According to David Chapman, director general, WYSE Travel Confederation, these globetrotters are pursuing knowledge and skill-building activities through travel.
Emaar Hosts Senior Citizens
Marriott Brings Renaissance to Shengze
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arriott International celebrated the opening of Renaissance Suzhou Wujiang Hotel in the ancient city of Shengze, a major stop along the ancient Silk Road, nowadays known for its modern and thriving economy. Alex Tse Kam Chiu, general manager, Renaissance Suzhou Wujiang Hotel, noted, “The area has great potential for further growth as a tourism destination and commercial centre." The property houses 296 rooms and suites, half of which offer lake views and also has four Club Floors with access to the Club Lounge, three restaurants, a bar, fitness centre and 3,800m2 of meeting and event space.
Khalidiya Palace Rayhaan Joins Humanitarian Mission
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maar Community Management (EMC) organised a tour to At the Top, Burj Khalifa for 27 members of the Golden Age Group, consisting of elderly residents of Emaar Properties’ The Greens and The Views communities. The aim is to engage senior citizens through events, outings and discussions. It has a dedicated office in The Greens and The Views, and a special budget has been allocated from the community service fee funds to maintain their office. ECM also made provisions for a priority counter at the community supermarket and special discounts at the area’s pharmacy.
The hotel’s heads of department with the children
K Participants of the tour
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halidiya Palace Rayhaan by Rotana paid a visit to a Zayed Higher Organization for Humanitarian Care & Special Needs centre in Abu Dhabi. The hotel’s heads of department showed their support to children with special needs and learned more about their life, the organisation’s services, treatments and entertainment. Mark Timbrell, general manager, Khalidiya Palace Rayhaan by Rotana, said, “It was a great pleasure to spend time with the children and make them forget, for a moment, their difficulties.”
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PHOTO ALBUM
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Announcement ceremony of ADIB Rotana Rewards Exclusive Card
An Ajman government delegation visited the city of Parma in Italy
Participants of Abdulaziz Bin Humaid Leadership Program visited Ajman Museum
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Babylon Warwick Hotel celebrated its first year anniversary with a special cake
Emirates’ Official Store unveiled a new apparel, home and travel collection in collaboration with Dubai-based British artist, Hatty Pedder
Children from the Disabled Children Association King Abdullah Center entertained at Red Sea Mall
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WEEKLY NEWS & EVENTS NEWS XX European Trips on the Rise
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ity trips in Europe and those taken internationally by Europeans have been among the top booming tourism segments in the last decade, according to results from the World Travel Monitor from IPK International, commission by ITB Berlin. Europeans took nearly 70 million urban treks to international locations in 2014, surging 60 percent over 2007 which indicates that this sector has developed twice as fast as the total market for foreign holidays. The hike of short trips and the rise of popularity of all seasons attribute to the advancement of this trend.
EVENTS WORLD TRAVEL MARKET London, UK November 02 – 05 www.wtmlondon.com Now in its 36th year, the event generates more than USD3.9 billion in travel industry contracts.
IBTM WORLD Barcelona, Spain November 17 – 19 www.ibtmworld.com A leading global event for the MICE and business travel industry, which gathers over 15,500 professionals of the sector.
Dubai to Host Retail Congress
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ajid Al Futtaim Holding has been named as the official partner of World Retail Congress 2016. The 10th edition of the event, to be held in Dubai marks the first hosted presence in the Middle East which will create a platform for retail leaders across the region to join and share views and showcase the potential of the sector.
SAUDI INTERNATIONAL HOTEL TECH EXHIBITION Riyadh, Saudi Arabia November 30 – December 02 www.saudihoteltechexpo.com A show aimed at bringing together the latest hotel equipments, security procedures, interior and exterior providers and information technologists to empower the advancement of hotel technology.
4TH GLOBAL SUMMIT ON CITY TOURISM Marrakech, Morocco December 14 – 15 www.unwto.org International experts in city tourism, representatives of local authorities, municipalities and international and regional associations will discuss challenges and create a platform for the exchange of ideas.
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