12 DECEMBER 2015
ISSUE 318
MIDDLE EAST ONLINE TRAVEL MARKET TO DOUBLE ACCORHOTELS REVEALED ITS INTENTION TO PURCHASE FRHI HOLDINGS, CREATING A WORLDWIDE LEADER IN THE LUXURY SEGMENT.
04 STEIGENBERGER ENTERS DUBAI
09 IN THIS ISSUE MARKET UPDATE
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ACCOMMODATION
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AIR
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INTERNATIONAL
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RENDEZVOUS
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WHO'S MOVED
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TRAVEL TALK
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AGENT CORNER
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TRAVEL CHANNELS
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PHOTO ALBUM
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NEWS & EVENTS
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ACCORHOTELS ACQUIRES THREE ICONIC BRANDS
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MARKET UPDATE TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
Dubai: Supply Growth Outpaces Demand Hoteliers in Dubai came under pressure in October as room supply grew 5.7 percent, while demand remained flat, having only improved 3.4 percent year-on-year.
ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba
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CONTRIBUTOR Ana Mladenovic PRESS Maria Demetriadou Pauline Shahabian Inna Armeanu DESIGN & LAYOUT Elena Stylianou
s STR Global’s statistics revealed, this slowdown in arrivals, mainly attributed to the shift of Eid Al Adha holidays, resulted in a 2.2 percent drop in occupancy to 79.9 percent. Consequently, average daily rate plummeted 12.9 percent to AED883.06 (USD240.4), and RevPAR decreased 14.8 percent to AED705.44 (USD192.1).
WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
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Dubai
EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES
ow. .
11/12/2015
Currencies shown in blue are fixed against the US Dollar
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
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3.64
Saudi Arabia (SAR) Riyal
3.75
UAE (AED)
Dirham
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Algeria (DZD)
Dinar
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Egypt (EGP)
Pound
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Iran (IRR)
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Lebanon (LBP)
Pound
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Libya (LYD)
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Morocco (MAD)
Dirham
9.85
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Pound
188.81
Tunisia (TND)
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2.01
Yemen (YER)
Rial
214.89
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Marriott International Boasts Income and Portfolio Growth Marriott International’s third quarter (Q3) net income increased nine percent over the same period in 2014, reaching USD210 million.
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rne Sorenson, president, Marriott International, confirmed, “Our company posted solid performance in Q3. […] Our hotels are full with occupancy at nearly 78 percent, allowing us to continue to raise rates and reduce lower-rated business to drive RevPAR.” The hotelier’s global development pipeline reached over 260,000 rooms at the end of Q3. “Combined, our pipeline and open rooms exceed one million rooms worldwide,” Sorenson enthused. The company added 68 new properties equalling 10,253 rooms to its worldwide lodging portfolio during the period under study. 12 DECEMBER 2015
WEEKLY NEWS
Middle East Airports Continue to Lead Passenger traffic in the Middle East surged 15.7 percent in September, driven by strong increases at the region’s three major hubs.
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Dubai International
n Doha, figures skyrocketed 21.4 percent, while in Abu Dhabi and Dubai volumes were up 18.2 percent and 8.2 percent, respectively. As Airports Council International’s statistics revealed, the Middle East has once again led ahead of Asia Pacific, where airports reported a 6.5 percent growth for the month. As for the first nine months of the year, traffic in the Middle East rose 11.7 percent, far outpacing the 8.3 percent increase measured across Asia Pacific.
Hotel Investment Grows in Saudi Arabia
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ccording to recently revealed data, by the end of 2014, the number of accommodation facilities in Saudi Arabia reached 3,710; 1,222 of which are hotels and 2,488 are furnished apartments. The number of rooms totalled 299,500, and most of the relevant investments, 77 percent, are concentrated in the Holy cities of Mecca and Medina. As per the Saudi Commission for Tourism & National Heritage, the hospitality sector in the Kingdom has seen a rapid growth in investments during the past two years in line with the steady growth of the Saudi economy, with renowned international groups either entering the market or expanding their presence in the country.
Airbus Increases Support Offering
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irbus is enhancing the way it cares for corporate jet customers and operators around the world, by expanding the capabilities and reach of its service centre network. The developed setup comprises companies that are owned or controlled by the firm, as well as independent ones that have been approved. Its capabilities will include line and heavy maintenance, cabin-refurbishing and cabin and system upgrades. The system includes the provision of turnkey services, enabling customers to benefit from Airbus quality and standards.
12 DECEMBER 2015
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WEEKLY NEWS KPMG: Positive Investment Outlook in Iran
Middle East Online Travel Market to Double in Two Years
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asing of sanctions in Iran will boost investment opportunities in the country, according to KPMG. KPMG and Freshfields Bruckhaus Deringer recently held a conference in the UAE to share insights on what to be aware of when approaching the Iranian market to do business. Iran, the 18th largest economy in the world, has an established industrial base, the largest natural gas reserves and the fourth largest oil reserves in the world. The destination also boasts highly-developed infrastructure with 54 airports and over 10,000km of railway. Sharukh Dumasia, partner, KPMG, commented, “[Iran’s] favourable demographics, significant private sector, resilient diversified economy, established infrastructure and encouraging tax environment present rich opportunities.”
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rowth in online travel planning and booking across the region will underpin the Travel Tech Theatre focus at the next edition of the Arabian Travel Market, with Phocuswright forecasting that the Middle Eastern online travel market will almost double in value within the next two years from USD18 billion to USD35 billion by 2018. According to Euromonitor International, in 2014, 60 percent of airline reservations and ticketing was made online by Dubai-based travellers alone. Based on a joint study conducted by Travelport and Phocuswright, by the end of 2017, online bookings, which currently account for 25 percent of all bookings in the Middle East, will rise to 36 percent.
12 DECEMBER 2015
WEEKLY NEWS XX dnata Opens New Hub in Sharjah
UAE Welcomes Czech Visa Application Centres
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Abu Dhabi
nata launched a new beachside facility in Sharjah, located along Al Muntazah street. The two-storey building is the company’s first store to be located in a beachfront villa and is in close proximity to up and coming cafes, restaurants, hotels and housing developments. The premises is strategically located on one of the key roads connecting Sharjah and Ajman as the agency aims to extend its travel services and product offering to customers in both markets, including expert travel advisors, airline tickets, hotel bookings, holiday and honeymoon packages, rail journeys, cruises, car hire, travel insurance, sports travel and escorted tours.
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FS Global has launched visa application centres for the embassy of the Czech Republic in the UAE. Applicants for visas to the European country can now submit their documentation and enrol for biometrics at the company’s points in Abu Dhabi and Dubai. The key features of the hubs include convenient and centrally-accessed locations, professional staff with local language capability to handle queries, automated queue governance for smooth flow of applicants, secure handling of passports and personal information, and premium lounge for personalised and comfortable service.
Ribbon-cutting ceremony for the new branch
Dubai Promoted by GTA
Dubai
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TA announced its strategic partnership programme for Dubai with 24 hotels, including both local chains and international brands. The initiative is an extension of the company’s global efforts to help specific markets generate more business worldwide. The organisation will work closely with travel agents to promote the emirate as a tourist destination, especially in Asia Pacific. Together with participating properties in the Middle Eastern destination, the company will launch Only in Dubai which is expected to help agents promote exclusive deals to boost accommodation stays exceeding three nights.
12 DECEMBER 2015
WEEKLY NEWS
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audi Arabia gained more than SAR11 million (USD2.9 million) from over 300 festivals and programmes held across the Kingdom throughout the year. Based on figures released by the Saudi Commission for Tourism & National Heritage (SCTH), the volume of investment in the events sector has exceeded SAR100 million (USD26.6 million), through the involvement of some 130 companies and organisations. During the year, these programmes attracted over 11.7 million visitors, up 15 percent year-on-year, boosting spending by 30 percent. To foster the sector’s growth, SCTH has developed a comprehensive agenda for the period 2014 – 2018.
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Abu Dhabi Ports Witnesses Cargo Growth
Khalifa Port Container Terminal
Saudi Events Generate USD2.9 Billion
Turkish Airlines Teams Up with Petra Authority
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bu Dhabi Ports saw a significant surge in cargo volumes during the first 10 months of the year, compared to the same period
in 2014. Container capacity increased 36 percent at Khalifa Port Container Terminal, which is operated by Abu Dhabi Terminals. Roll-on-roll-off (RORO) traffic rose 29 percent with 110,831 vehicles, up from 85,835. During the year, all RORO operations were transferred to Khalifa Port from Zayed Port to meet the growing demand from the automotive sector in the UAE. An enhanced yard and terminal facilities opened the door for increased customer services.
urkish Airlines signed a partnership agreement with Petra Development and Tourism Authority to boost tourism to the region. As Ahmet Olmustur, chief marketing officer, Turkish Airlines, explained, the carrier will work to promote Petra as one of the new seven wonders of the world through various internal and external channels. Upon visiting the historic Jordanian destination, passengers will now receive discount on entry tickets into the heritage site. In return, the airline’s services will be marketed in the Kingdom. As the affiliation unfolds, the two entities will also jointly participate in international tourism fairs.
12 DECEMBER 2015
ACCOMMODATION WEEKLY NEWS
Steigenberger Enters Dubai
Four Seasons Riyadh: New Look for Spa Centre
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German hospitality company, Steigenberger Hotel Group has opened its first property in the UAE.
Steigenberger Hotel Business Bay, Dubai
Four Seasons Hotel Riyadh at Kingdom Centre
he wellness centre at Four Seasons Hotel Riyadh at Kingdom Centre unveiled a new look. The spa, part of which underwent a full structural overhaul, now includes a relaxation area, an Oxygen Bar, a locker room for guests and a separate one for members of the hotel’s health club, in addition to seven renovated treatment rooms. The facility has also refreshed its menu of treatments, adding a diverse selection of new offerings. Akram Al Kawasmeh, senior director, spa, Four Seasons Hotel Riyadh at Kingdom Centre, commented, “The new spa uses unique high-tech spa equipment, and world-renowned products […], to offer guests a spa experience like none other available in Riyadh.”
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he five-star Steigenberger Hotel Business Bay, Dubai is located right in the heart of the city, close to Burj Khalifa and Dubai Mall. The hotel boasts 367 rooms, four restaurants, a banqueting and conference area with a daylight ballroom for 450 people, four meeting venues, a board room, library and outdoor terraces. Furthermore, leisure facilities include a spa, fitness centre and a swimming pool terrace. Puneet Chhatwal, CEO, Steigenberger Hotel Group, commented, ”This new hotel at Business Bay reaffirms our commitment to international growth in general and the Middle East in particular.”
Dubai Welcomes the Great Ballroom
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e Méridien Dubai Hotel & Conference Centre celebrated the inauguration of the Great Ballroom, a 2467m2 pillarless space that can accommodate 1,750 guests. The new addition is located on the ground level, providing easy access to guests and set-up companies, and can be divided into three sections each equipped with a walk-in live kitchen. Conceived to create illusions of vibrant theatrical lighting, the 9.5m ceiling features different settings of LED colour lights. Skyhooks on the ceiling with power connections and large doors provides for creative representation to all kinds of events.
12 DECEMBER 2015
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WEEKLY NEWS ACCOMMODATION ACCOMMODATION
Saraya Bandar Jissah
Saraya Bandar Jissah Development on Track
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ACCORHOTELS ACQUIRES FAIRMONT, RAFFLES AND SWISSÔTEL AccorHotels revealed its intention to purchase FRHI Holdings, creating a worldwide leader in the luxury segment.
araya Bandar Jissah’s construction continues apace with the project’s two hotels, slated to open in early 2017. Spanning 2.2km2, Oman’s luxurious integrated tourism complex will deliver 398 residential units in five zones along with two Jumeirah-branded accommodation establishments. The structure of the resort has seen great advancements with the target to complete the whole exterior structure before the end of the year with the excavation of the main pool achieving 40 percent of the planned progress and superstructure of the dive centre completed. Overall, the building is over 20 percent completed.
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he move follows an agreement signed between the hotelier and Qatar Investment Authority (QIA), Kingdom Holding Company (KHC) of Saudi Arabia and Oxford Properties, an Ontario Municipal Employees Retirement System company for the acquisition of the parent firm of the Fairmont, Raffles and Swissôtel brands. The addition of 155 hotels and resorts with over 56,000 rooms combined will strategically enhance the brand portfolio and provide the group with a better balanced business profile. AccorHotels aims to generate around EUR65 million (USD71.2 million) in revenue and cost synergies thanks to the combination of brands, the maximisation of hotel earnings, the increased efficiency of marketing, sales and distribution channel initiatives and the optimisation of support costs. The deal provides for the cash payment of USD840 million and the issuance of 46.7 million shares, leaving QIA and KHC respective stakes of 10.5 percent and 5.8 percent in AccorHotels’ share capital.
Four Points Enters Algeria
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tarwood Hotels & Resorts Worldwide has launched Four Points by Sheraton Oran, marking the brand’s debut in Algeria. Just a few minutes’ drive from the airport, the company’s fourth property in the country features 170 units, including 20 suites, a restaurant, café, wellness and fitness facilities and five meeting venues along with a ballroom. As Michael Wale, president, Europe, Africa and Middle East, Starwood Hotels & Resorts Worldwide, pinpointed, Oran is an evolving city with good potential for business travel. Globally, Four Points by Sheraton is experiencing incredible growth momentum, having recently surpassed more than 200 operating hotels.
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12 DECEMBER 2015
ACCOMMODATION WEEKLY NEWS Grand Millennium Dubai Recognised for Food Safety
InterContinental Doha Expansion to be Unveiled
IinterContinental Hotels Group team’s visit in Doha
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rand Millennium Dubai received an accreditation as a Grade A Hotel for food safety and hygiene at the Dubai International Food Safety Conference 2015. The accolade was presented at the opening ceremony of the event which attracted over 2,000 delegates from 50 countries from across the globe. Commenting on the achievement, Oussama Chalak, resident manager, Grand Millennium Dubai, said, ”The quality and safety of food is one of the biggest priorities for us and to ensure it we have got strict operating procedures as well as impeccably trained staff. The whole process of food management is closely monitored right from the time the raw materials are received in the hotel through to storage, preparation and final serving to diners.”
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ork is underway at InterContinental Hotel Doha for a new wing and facilities to be introduced in the second quarter of 2016. The establishment will add an executive wing with 120 rooms and suites, designed to become a boutique hotel within the property itself. The expansion will also include the Qatari capital’s first InterContinental Spa with 16 treatment rooms, a cigar bar, a club lounge overlooking the skyline and what is hailed as the world’s largest Belgian café with a capacity for over 400 guests. As part of the extension, 18 beach villas and 76 apartments will also be introduced adjacent to the hotel.
AFOCH Displayed at ibtm world
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rmed Forces Officers Club & Hotel (AFOCH), Abu Dhabi participated in the recently concluded ibtm world, in Barcelona. The three-day event, formerly known as EIBTM, presented a platform for business meetings and networking for the meetings and incentives industry. The property’s attendance is in line with its ongoing campaign to promote its facilities and services worldwide, mainly within the European Union. Peter Freeman, deputy general manager, AFOCH, commented, “This is an important event as it will allow us to promote our hotel as a key destination for MICE business, tourism and events […].”
Armed Forces Officers Club & Hotel
12 DECEMBER 2015
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WEEKLY NEWS AIR ACCOMMODATION
Emirates Boosts Jeddah Services Emirates has reinforced its commitment to Saudi Arabia with the announcement of four additional flights per week to Jeddah, effective from December 14.
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he increased frequency will enable passengers to choose from three services per day, all of which will be operated by three-class Airbus A380 aircraft. The extra itineraries will be offered on Mondays, Tuesdays, Wednesdays and Saturdays, bringing the total number of weekly frequencies to the Saudi city to 21.
Gulf Air Ups Hyderabad Flights
Etihad and Air France-KLM Deepen Ties
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n a bid to meet high passenger demand, Gulf Air expanded its network between Bahrain and Hyderabad from five weekly to daily flights. Ahmed Janahi, acting chief commercial officer, Gulf Air, noted, “Gulf Air’s increased Hyderabad service will mean a greater connection to one of our national carrier’s newest and most successful routes. We are always looking to satisfy the high demand to and from Hyderabad and cater to passenger needs on this popular route. With daily flights between Bahrain and Hyderabad, we are offering enhanced schedule flexibility for our travellers.”
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tihad Airways has expanded its strategic cooperation with Air France-KLM though a several hundred million US dollar component maintenance agreement for its Boeing 777 fleet. The 10-year deal, effective from February 2016, will provide the Abu Dhabi-based airline and its equity partners with access to an extensive global pool of components offered by the European company’s maintenance arm. The Gulf carrier currently operates a fleet of 33 Boeing 777 variants. The two entities also have a commercial alliance involving codesharing on flights across their networks over hubs in Abu Dhabi, Paris and Amsterdam.
12 DECEMBER 2015
AIR WEEKLY NEWS EGYPTAIR Expands Codeshare with THAI Airways
Etihad Airways and Mubadala Join Forces
James Hogan president, Etihad Airways (left) and Homaid Al Shemmari, CEO, aerospace and engineering, Mubadala
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GYPTAIR will add to its codeshare cooperation with Star Alliance partner, THAI Airways by commencing new routes to Thailand. The deal will enable the Egyptian carrier to place its code on the Asian airline’s flights between Bangkok and Phuket as well as between Bangkok and Chiang Mai. The decision reflects EGYPTAIR’s quest to provide customers with seamless travel options around the world and comes in line with the mutual collaboration with partners in Star Alliance, noted Sherif Fathy, chairman, EGYPTAIR Holding.
tihad Airways and Mubadala signed a memorandum of understanding that will allow the companies to build on their long-term strategic partnership by exploring further areas of cooperation. The deal, that covers a range of new contracts with a potential value of USD1 billion over a 10-year period, includes the appointment of Mubadala’s SR Technics by the airline as its preferred service provider on commercially competitive terms. In addition, the entities are also exploring the feasibility of the establishment of a narrow body maintenance, repair and overhaul facility in Eastern Europe.
Qatar Airways Cargo Adds Indian Pharma Express Routes
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atar Airways Cargo has introduced two new pharma express flights from India to Doha, providing a dedicated service to the pharmaceutical industry. The route from Mumbai via Ahmedabad to the Qatari capital will operate on Tuesdays and Fridays, while the Hyderabad – Doha itinerary will be offered on Wednesdays and Saturdays. “To date, we are the only airline offering this dedicated service to the pharmaceutical industry,” claimed Ulrich Ogiermann, chief officer, cargo, Qatar Airways, highlighting the company’s thorough understanding of the intricacies involved in safeguarding the integrity of related commodities. The new service follows the success of the Brussels – Basel – Doha pharma express route launched in January.
12 DECEMBER 2015
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WEEKLY NEWS AIR Saudi Arabia Boasts New Aviation Centre
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audia Aerospace Engineering Industries (SAEI) launched a new facility for civil and military technical aviation services at King Abdul-Aziz Airport in Jeddah. Hailed as one of the largest state-of-the-art ventures of its kind in the Middle East, it incorporates a new maintenance, repair and overhaul centre covering an average area of 100ha. Saleh bin Nasser Al-Jasser, chairman, SAEI, noted ”Saudi Arabia is well-equipped to capture the increasing demand for aviation-related services from this market, and this state-ofthe-art facility will definitely put the Kingdom on the global aerospace and aviation industries map, and support it in achieving the diversification goals by driving the growth of the civil and military aerospace industry.” SAEI officials introduce the new facility
Oman Air Invests in New Facility
Visitors Flock to See Emirates A380
Emirates’ newest A380
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man Air will construct a new OMR3 million (USD7.79 million) flight training centre which is set to be completed in the next 12 months. As Paul Gregorowitsch, CEO, Oman Air, revealed, it will offer the very latest facilities and the highest levels of professional guidance and as the carrier’s fleet and network expansion programme continues, the centre will play an increasingly important role in the company’s growing global operations. The establishment will offer one full flight simulator for Airbus 330 training, and another for Boeing 737 sessions, as well as training mock-ups required to educate the airline’s cabin crew on emergency procedures.
Paul Gregorowitsch (right) signs deal for the new centre
Aeroflot Halts Cairo Operations
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eroflot has suspended its services between Moscow and Cairo citing commercial reasons. In compliance with a ruling from the Federal Air Transport Agency, from November 6, the airline carried passenger on the route only one way, from the Egyptian capital to the Russian city, thus, the aircraft flew to the North African destination with no passengers onboard. Given the commercial non-viability of continuing flights to Egypt, the Russian carrier has taken the decision to stop operating the route.
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ore than 18,000 people visited the new two-class Emirates Airbus A380, which debuted for the first time at the Dubai Airshow 2015. The double-decker aircraft on display, which features 58 flatbed seats in business class and 120 economy class seats on the upper deck with another 437 economy seats on the lower deck, is Emirates’ 68th A380 and was ferried from Hamburg to the event. During the show, the carrier also displayed its smallest aircraft – an Embraer Phenom 100E and a Cirrus SR22, representing the fleet of 27 new airplanes to be used at Emirates Flight Training Academy when it opens in 2016.
12 DECEMBER 2015
WEEKLY NEWS INTERNATIONAL Staybridge Suites Opens in Puebla, Mexico
Mandarin Oriental Expands Reach in Florida
I Staybridge Suites Puebla
Boca Raton
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andarin Oriental Hotel Group is set to manage a new luxury hotel and branded residences currently under development by Penn-Florida Companies in Boca Raton. Scheduled to open in late 2017, Mandarin Oriental, Boca Raton will comprises two adjacent towers and will be in close proximity to beaches. The buildings will form part of an upscale mixed-use development that will include luxury lifestyle retail as well as a private club. The hotel will feature 158 rooms, whereas the Residence at Mandarin Oriental will be located in the adjoining tower connected by a sky bridge and will provide 100 private homes.
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yatt Place Miami Airport-East is the newest Hyatt-branded hotel to open in Miami, Florida. The 135-room property, which features dining options, high-tech meeting spaces and a gym is ideally located in close proximity to Miami International Airport and is a short drive away from major sport and shopping destinations. Chuck Castiglia, general manager, Hyatt Place Miami Airport-East, noted, “Whether we are catering to business or leisure travellers, we know that our guests will appreciate the comfortable and functional amenities offered at Hyatt Place hotels, such as free Wi-Fi, made-to-order fresh food around the clock and the StayFit@Hyatt fitness centre.”
Mövenpick Expands in Thailand
Mövenpick Siam Hotel Pattaya
Hyatt Place Miami Airport-East
Miami Welcomes New Hyatt Place
nterContinental Hotels Group (IHG) added a new property to its Mexican collection of hotels with the opening of Staybridge Suites Puebla. Gerardo Murray, vice president, distribution and commercial marketing, Mexico, Latin America and the Caribbean, IHG, commented, “The hotel’s convenient location […] will attract extended stay travellers, making it an ideal choice for guests who are away from home for weeks or months at a time.” The hotel offers studios and one- and twobedroom suites, in addition to meetings facilities, an outdoor living room, swimming pool, as well as business and fitness centres.
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övenpick Hotels & Resorts is set to bring its international standards to Na Jomtien, Pattaya with the opening of Mövenpick Siam Hotel Pattaya on December 15. Owned by Siam Motors Group, the 262-room five-star resort is poised to usher in a new era of upscale hospitality, with beachfront accommodation, gourmet cuisine and destination experiences such as yachting and island exploration. Andrew Langdon, senior vice president, Asia, Mövenpick Hotels & Resorts, enthused, ”We are delighted to announce [...] our fifth hotel in Thailand. We have a long and successful track record in Thailand and are firmly committed to the destination in the long-term.” 12 DECEMBER 2015
RENDEZVOUS TRAVEL TRADE WEEKLY: How has business been at the hotel so far this year as compared to previous years? MICHAEL KASCH: A major highlight has been the overall distinctly busy operations. [During autumn, we recorded an average] occupancy level of 90 percent. The decline of Russian visitors to the Middle East due to the devaluation of the Rouble and the overall plunge in passenger travel from CIS countries has had an impact in business growth versus the preceding year. However, our strategic location, in close proximity to Sharjah’s airport and Saif Zone companies, along with our positioning as a stylish and affordable hotel has prevented a stall in business. [The best] performing markets in Sharjah continue to be GCC states, CIS countries like Kazakhstan, Uzbekistan and Georgia and we have also seen a notable influx of Chinese tourists. Success in these markets could be attributed to various self-sustaining initiatives taken by stakeholders in the emirate, including Air Arabia’s recent entry into China, [...]. The Sharjah Commerce and Tourism Development Authority (SCTDA)’s consistent participation in road shows, targeting the emirate’s feeder markets and fortified relations with tour operators [is another major reason, along with] the emirate’s recognition as a cultural hub in the region, attracting not only a large pool of families but also smaller niche markets looking for greater learning and cultural exploration. TRAVEL TRADE WEEKLY: In order to fully exploit the tourism sector’s potential, SCTDA has recently launched Sharjah Tourism Vision 2021 that aims to attract 10 million tourists by 2021. In your opinion, what are the most important measures and steps that need to be taken to meet demand? MICHAEL KASCH: The emirate of Sharjah has indeed made its presence on the global tourism map as one of the favourite destinations for millions of travellers. This has all been possible through the cumulative efforts of SCTDA and various stakeholders in aviation, tourism and the hospitality industry. To cater to this anticipated demand, it will be of utmost importance that these industries continue to work in a collaborative framework and provide their perennial support to developing the in12 DECEMBER 2015
Q & A with
Michael Kasch GENERAL MANAGER, CENTRO SHARJAH
frastructure that supports this demand. The anticipated growth with Sharjah’s Vision 2021 will not only increase the size of existing feeder markets, but also establish new ones and add various niche markets catering to each of the four pillars the vision is based on. This will further enhance occupancy during both busy and lean periods. It will be essential for hotels to position their marketing strategy in line with the vision’s pillars and provide guests with great value for money. Additionally, revenue management would have to be given a new approach keeping in mind the competition with the influx of new hotel chains. TRAVEL TRADE WEEKLY: How will this vision support Sharjah’s development?
SHARJAH IS DETERMINED TO ATTRACT 10 MILLION VISITORS BY 2021, AND ACCORDING TO MICHAEL KASCH, GENERAL MANAGER, CENTRO SHARJAH, HOTELIERS ARE EXPECTED TO PLAY A CRUCIAL ROLE IN ATTAINING THIS GOAL.
MICHAEL KASCH: Sharjah has already taken a multitude of steps in positioning itself as a top-notch family destination and the region’s cultural hub. A large pool of existing projects of Sharjah Investment and Development Authority and SCTDA, as well as the multiple heritage destinations in the emirate are the focal point of this achievement. Innovative tourism solutions for guests along with world-class facilities will undisputedly enhance the tourism industry holistically in the emirate. As new tourism projects are launched, hotels need to play a pivotal role in [attracting] guests by building their interest to try new experiences. New communication touch points and solutions must be explored to convey the message. Vision 2021 aims to revolutionise the tourism experience in Sharjah and we are exhilarated to be a part of this journey. TRAVEL TRADE WEEKLY: What is next for the hotel?
Centro Sharjah
MICHAEL KASCH: [These months] are the busiest time of the year and business from the leisure segment is a vital constituent. [We have recently participated] as an exhibitor in the World Halal Summit, the largest business-to-business gathering of global Halal specialists. […] With its proximity to Sharjah International Airport, Centro Sharjah is the perfect hotel for Halal travellers who do not want to compromise on style and quality.
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WEEKLY NEWS INTERNATIONAL South Africa Boasts MICE Credentials
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inor Hotel Group is expanding its portfolio in Australia with a AUD150 million (USD107 million) development, The Beach Apartments Broadbeach on Queensland’s Gold Coast. Upon completion in 2017, the project will be known as AVANI Broadbeach Residences, a 219key property set in the heart of one of the city’s premier beach destinations. Dillip Rajakarier, CEO, Minor Hotel Group, commented, “AVANI Broadbeach will be located in one of the Gold Coast’s most sought after tourist locations and the development is the perfect fit for AVANI, showcasing contemporary style and design which perfectly complements the ethos of the brand.”
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AVANI Broadbeach Residences rendering
Queensland to Welcome AVANI Residences
erek Hanekom, tourism minister, South Africa, outlined how the country, as a world-class business events destination, will respond to the next decade in the face of rising interest. Speaking at ibtm world in Barcelona, Hanekom highlighted that the African continent hosted 124 international association conferences in 2014, attracting some 70,000 industry professionals. Of these conferences, 81 percent were international rotating events. Looking to the future, South Africa National Convention Bureau has already secured 163 bids for the period between 2016 – 2020, from sectors as diverse as mining, health and agriculture, which collectively are expected to bring over 150,000 delegates to the destination.
Cape Town Boosts Year-Round Appeal
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Cape Town
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ape Town is becoming a year-round destination, as it was recently highlighted by Enver Duminy, CEO, Cape Town Tourism, during the company’s annual general meeting. As Duminy revealed, the latest statistics show a year-on-year growth in air travel to the location, and the tourism authority’s strategies in combating seasonality, such as the Hello Weekend campaign, had paid off. The specific initiative alone resulted in a 21 percent rise in domestic bookings. “Placing the emphasis on campaigns [...] which showcase select city suburbs and a drive to encourage visitors to travel like a local will add impetus to tourism-related businesses,” Duminy enthused.
12 DECEMBER 2015
WHO'S MOVED
MARIANNE FITZGERALD
MILAD ANDRAWS
12 DECEMBER 2015
Marianne Fitzgerald has been named hotel manager at Jumeirah Beach Hotel, Dubai. Fitzgerald has over 20 years of experience in the hotel and tourism industry, having previously worked in the areas of food and beverage as well as within the banquet department. In addition, she also has a strong background in human resource management. In her former role, as an executive assistant manager at Burj Al Arab Jumeirah, she was in charge of the complete front of house and back of house operations, managing a team of 420 staff members. In her new role, Fitzgerald will oversee the operational departments, including food and beverage, rooms division and housekeeping.
Milad Andraws has been chosen by Gromaxx Hotels Management Group to lead Tryp by Wyndham Abu Dhabi as general manager. Andraws’ professional career spans 12 years and includes roles in the resort as well as business segments. He held various positions within InterContinental Hotels Group and he has also served as general manager of Ramada Downtown Abu Dhabi and The Eclipse Boutique Suites, successfully managing both properties while also maintaining high guest satisfaction, profitability and strong employee morale. Andraws’ expertise and skills will be invaluable at the GCC and Africa region’s first property under the Tryp by Wyndham brand.
BENJO VANLAARHOVEN
RICHARD COLLINS
Benjo Vanlaarhoven has been appointed by Bahrain Mumtalakat Holding Company as the new general manager of destination management company @bahrain. Prior to joining @bahrain, Vanlaarhoven, who has over 20 years of experience in the tourism sector, held a number of managerial positions globally as well as in the region within the fields of corporate, leisure and MICE travel. In addition, he was also a key member of the management team of American Express, TUI Group and Carlson Wagonlit. In 2008, he was named executive vice president and general manager at Alshamel Travel and in 2012 he joined Travision in Dubai where he subsequently became a partner.
Richard Collins has taken the helm of The Ritz-Carlton, Dubai as general manager. Collins has over 17 years of experience under his belt, having held similar positions at a number of properties. Most recently, he served as general manager at JW Marriott Hotel Dubai, where in just two years he led the team to success and established a strong positioning for the hotel. He started his career in food and beverage and worked his way up to his first leadership role in 1993 as outlets manager at Sheraton Tara Hotel & Resort, Hyannis, before joining Sheraton Tara Hotel in Braintree, Boston. Prior to moving to Dubai, Collins was general manager and CEO at a Marriott International hotel in Ireland.
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TRAVEL TALK
LAURENT VOIVENEL CEO, Hospitality Management Holdings
BOUTROS BOUTROS Divisional senior vice president, corporate communications, marketing and brand, Emirates
Gen Y […] are tech-dependent
The airport’s success […] furthers our ambition to position HIA as a major player
“Gen Y are not tech-savvy. Rather, they are tech-dependent and, therefore, cannot live without technology. They are looking for instant gratification and convenience at the touch of a button. They demand efficiency and speed at every step, be it the booking process or the actual stay at the hotel. Basic to any operation today is highspeed connectivity and digital engagement.”
“Hamad International Airport receiving this award [at the Future Travel Experience Asia Awards] reinforces its global standing as an international travel hub and five-star gateway for Qatar and the rest of the world. The airport’s success, which is demonstrated by this award, as well as our successful operations, also furthers our ambition to position HIA as a major player in the international aviation sector.”
BADR AL MEER Chief operating officer, Hamad International Airport (HIA)
Tennis truly is an international sport
MTU Maintenance did excellent work for us
“Emirates is pleased to enhance its partnership with the ATP World Tour. For Emirates, the global reach offered by sponsoring the ATP World Tour affords us the opportunity to connect and engage with millions of tennis fans around the globe. Emirates offers direct flights to nearly 90 percent of the 32 countries visited by the ATP World Tour, making this partnership particularly relevant for our customers. Tennis truly is an international sport and it is our own appreciation of this sport that has been the catalyst behind our growing tennis sponsorship portfolio.”
“Royal Jordanian is pleased to renew its long-standing contract with the right partner; MTU Maintenance being the market leader for maintenance, repair and overhaul services on the V2500 engines. MTU Maintenance did excellent work for us in previous years, thus, we extended this trust for the same high-quality standards again this time.”
SULEIMAN OBEIDAT CEO, Royal Jordanian Airlines
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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12 DECEMBER 2015
AGENT CORNER
Agent’s Insight NAME:
Metin Aktaþ
POSITION:
Manager
COMPANY:
Medes Travel
LOCATION:
Turkey
WEBSITE:
www.medestravel.com
Participants in France
Sabre and Gulf Air Take Kuwaiti Agents to France
When and how did you get involved in the tourism industry? We started [this venture] on May 5, 2013. What are the most important attributes of a good travel agent/tour operator? They should love their job, must have information about tourism, cultures, people’s lifestyle and history, must be friendly and hospitable, and know several languages. What is the most frequently asked question that your company receives from customers? They ask about Turkey’s history, lifestyle, culture, food, and the many historical cities. What are the must-visits and must-dos in Turkey that no one should miss? Everybody must visit Istanbul, Ephesus, the Cotton Castle or Pamukkale, Miletus, Zeugma, Bolu Forest and Cappadocia Mystic Cave Houses [among many others]. Which destination is on your bucket list? [There are many in Turkey such as] Istanbul, Cappadocia, Ephesus, Mesopotamia, Laodicea, Cilicia, Troy, Pamukkale and Ionia, [as well as others abroad, including] Cyprus; Georgia; Nineveh in Iraq; Samarkand and Bukhara in Uzbekistan; and Persepolis, Shiraz, Yazd, Isfahan, Kashan, Gilan in Iran. 12 DECEMBER 2015
S
abre, in partnership with Gulf Air, recently organised a familiarisation trip to Cannes and Paris for key Kuwaitbased travel agents in recognition of their long-standing support and ongoing mutual cooperation. During the five-day visit, participants were treated to tailored itineraries which allowed them to explore the airline’s onboard product and service offering, and tour some of the cities’ iconic attractions, including the Eiffel Tower. Ramzi Al Qassab, commercial director, Sabre, commented, “Kuwait travel market is a vital hub within the Middle East and Sabre has a long-term commitment towards investing in the most innovative and effective technologies to deliver value and ensure Kuwait’s success continues to benefit the passengers and local economies alike.”
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TRAVEL CHANNELS
Jumeirah Teams Up with Google Jumeirah Group has launched Jumeirah Inside, a virtual platform comprising 360-degree video and photography which enable users to make hotel bookings, access never-before-seen footage and share hidden treasures with the world.
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eveloped in collaboration with Google, the software offers a fully immersive digital travel experience which is now available through the company’s website. Ross McAuley, group vice president, brand, digital and loyalty, Jumeirah Group, described the tool as one of the most exciting digital developments for the company. “This is a world first for the hospitality sector. Jumeirah Inside has been initiated for us by Google’s dedicated creative team. The platform works across desktop, tablet and mobile devices, in five languages […],” added McAuley.
Jumeirah Inside
Two Bellmen Film Series on Location in Dubai
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W Marriott Hotels & Resorts and Marriott International’s Content Studio commenced production on Two Bellmen Two, the second film following the original movie. Slated for a multiplatform premiere in January 2016, the studio’s fourth original short film will be shot on location at JW Marriott Marquis Hotel Dubai. The story follows two bellmen as they race through the streets of Dubai to rescue a confidential presentation for a businesswoman. The third instalment of the franchise is set to be filmed at one of the hotel brand’s properties in the Asia Pacific region.
Copthorne Dubai Backs Cancer Awareness Scheme
Cancer awareness event at Copthorne Hotel Dubai
T
wo oncologists addressed a special gathering at Copthorne Hotel Dubai as part of a cancer awareness programme, titled Beware; Be Aware. The campaign was aimed at raising awareness in the UAE about misconceptions regarding the illness. The medical professionals took the audience on a journey to understand the disease and highlighted how our lifestyles have helped increase cancer incidents. Both doctors reiterated that eating healthy and exercising is a good way to keep cancer at bay. Glenn Nobbs, general manager, Copthorne Hotel Dubai, said, ”At Copthorne Hotel Dubai we are committed to take up any causes in the interest of our community and work towards a better and healthier society.“
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12 DECEMBER 2015
PHOTO ALBUM
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Al Jalila Cultural Centre for Children celebrated UAE’s 44th national day
Ramada Hotel & Suites Ajman received the prestigious Green Globe certification
Formula 1 stars Sebastian Vettel and Kimi Raikonnen at Ferrari World Abu Dhabi
12 DECEMBER 2015
Kempinski Hotel Ajman supported a community clean-up
Etihad Airways was honoured for excellence in communications organisation at CACS Awards 2015 held in Beijing
Oman Airports Management Company organised a drawing competition for children of employees
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WEEKLY NEWS & EVENTS NEWS XX Tourism Industry Enticed by FITUR 2016
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he 36th staging of FITUR, the international tourism trade show, will host an extensive programme of seminars, gatherings and business-to-business forums between January 20 – 24, 2016, in Madrid. The response from various exhibition areas has thus far been encouraging, with the contracting process advancing at a good pace. IFEMA, the organiser of the event, has therefore intensified preparations for the forthcoming edition with positive expectations. In this regard, the exhibition will feature separate zones for the various sectors including budding new trends like FITUR Shopping and FITUR Health, as well as existing staples such as FITURTech and FITUR Green.
UNWTO Tourism and Media Conference Unrolls in Tunisia
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unisia hosted the fourth UNWTO International Conference on Tourism and the Media, supported by CNN International, which took place between November 12 – 13. The event highlighted the importance of building stronger partnerships between tourism destinations and the media in critical circumstances, gathering representatives from both sectors. Speaking of the objectives of the government to position the country as a top destination worldwide, Salma Elloumi Rekik, tourism and handicrafts minister, Tunisia, highlighted, “The image of Tunisia is that of a country with 3,000 years of history; a country which has been at the crossroads of many civilisations which have shaped our people; people known for its openness, tolerance, warmth and hospitality.”
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EVENTS 4TH GLOBAL SUMMIT ON CITY TOURISM Marrakech, Morocco December 14 – 15 www.unwto.org International experts in city tourism, representatives of local authorities, municipalities and international and regional associations will discuss challenges and create a platform for the exchange of ideas.
MEETINGS MOROCCO Marrakech, Morocco January 14 – 15, 2016 www.meetings-morocco.com Designed to ensure the promotion of all the country has to offer for professional event organisers, at both local and international levels.
BAHRAIN INTERNATIONAL AIR SHOW Sakhir, Bahrain January 21 – 23, 2016 bahraininternationalairshow.com A focussed global aviation event providing its elite list of aerospace business participants with an opportunity for highlevel networking in exclusive surroundings.
3RD ANNUAL AFRICA HOTEL EXPANSION SUMMIT Lagos, Nigeria January 28 – 29, 2016 africa.hotelandresortsummit.com For the third consecutive year, Noppen is organising the Africa Hotel Expansion Summit, bringing together hotel chains, developers and architects with hospitality institutions.
12 DECEMBER 2015