6 FEBRUARY 2016 ISSUE 326
08 ACCOMMODATION
10 CITY CENTRE ROTANA DOHA OPENS AT WEST BAY
DAMAC INTRODUCES NAVITAS
12 FLY JORDAN ARRIVES AT QAIA
03 Shopping
20 Travel Talk 22 Travel Channels
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
ETIHAD CONTINUES UPWARD PATH IN 2015
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba JOURNALIST Pauline Shahabian CONTRIBUTOR Ana Mladenovic PRESS Maria Demetriadou Inna Armeanu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi
Etihad Airways witnessed solid operational performance in 2015 with 17.4 million passengers, an increase of 17 percent over 2014, and 97,400 flights.
HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES
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he airline carried more than 75 percent of total travellers to and from Abu Dhabi International Airport. In 2015, the carrier introduced six additional destinations to its global network and boosted frequencies on 16 existing routes across the world. This year, Etihad Airways will commence its third daily Airbus A380 service to London’s Heathrow Airport, and will add two new A380 destinations, Mumbai and Melbourne, while its Boeing 787s will start flying to five new cities.
Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com
BOEING: RECORD AIRCRAFT DELIVERY IN 2015
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com
MENA EXCHANGE RATES
as of
2
05.2.2016
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
106.18
Egypt (EGP)
Pound
7.82
Iran (IRR)
Rial
30,176.95
Iraq (IQD)
Dinar
1,106.95
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,509.71
Libya (LYD)
Dinar
1.38
Morocco (MAD)
Dirham
9.72
Syria (SYP)
Pound
188.81
Tunisia (TND)
Dinar
2.03
Yemen (YER)
Rial
214.89
Boeing introduced 762 commercial airplanes in 2015, the highest number ever for the company, and 39 more than 2014.
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uring the year, the firm recorded 768 net orders, valued at USD112.4 billion at current list prices. At year end, it held 5,795 unfilled requests from customers worldwide. Ray Conner, president, Boeing Commercial Airplanes, commented, ”We had a solid year of orders in 2015, maintaining a strong, balanced backlog that will help ensure a steady stream of deliveries for years to come.” Global demand for air travel has continued to be robust, noted Randy Tinseth, vice president, marketing, Boeing Commercial Airplanes.
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WEEKLY NEWS SHOPPING Reem Mall Is a Go
Bawadi Mall Clocks 10 Million Guests
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awadi Mall in Al Ain celebrated a record footfall of 10,401,415 visitors in 2015, marking a three percent yearon-year increase. According to Bassam Saleh, marketing manager, Bawadi Mall, the shopping centre succeeded in attracting shoppers from all segments of society throughout the year, mainly from the UAE. The mall began 2015 with a campaign which drew thousands of visitors to the city and followed it with a variety of events and activities. All-round growth in operations across its 400 retail outlets was witnessed as new openings took place to cope with the growth in population, increased per capita income, and higher demand for quality and innovative services.
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eem Mall’s USD1 billion project was granted detailed planning approval by Abu Dhabi Urban Planning Council (UPC), marking the final go-ahead required to take the venture to the next stage. The entertainment centre is set to open in 2018 and will include some 450 stores and 85 food and beverage outlets. Mohamed Al Khadar, executive director, urban development and Estidama sector, UPC, noted that the mall forms an integral part of the Al Reem Island Integrated Concept Master Plan, a core component of Plan Capital 2030 – the framework strategy for Abu Dhabi Metropolitan Area.
Dragon Mart Set Record as DSF Took Hold
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akheel’s retail complex in Dubai, Dragon Mart celebrated its highest number of daily visitors since opening in 2004, with average daily footfall topping 110,000 at peak times as the latest instalment of Dubai Shopping Festival (DSF) gathered momentum. The shopping centre bagged a 40 percent jump in guests during the second weekend in January. Dragon Mart usually welcomes around 80,000 people per day, but the combination of its festival promotions and the recent opening of 102,193m2 Dragon Mart 2 boosted figures by more than 30,000 a day. Omar Khoory, director of retail, Nakheel, noted that numbers have exceeded the initially expected 25 percent increase.
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WEEKLY NEWS
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Al Habtoor in Talks for Egypt Mega Project
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mulating the group’s highly-anticipated Al Habtoor City in Dubai, the 800,000m2 project, named Al Habtoor City Cairo, will feature three luxury internationally-branded hotels, three high-rise residential towers, a cluster of mid-rise residential apartment blocks, 204 luxury villas with state-of-the-art facilities, an international school, a shopping centre, two polo fields and a golf course. Al Habtoor commented, “It would be a vibrant community in the heart of the city and new landmark in Cairo. It would provide much-needed jobs for the Egyptian people and would be a great boost to the city’s economy.”
DTCD Project Continues
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Emaar Introduces Harbour Views
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maar Properties kicked off the year with the local and international sales launch of Harbour Views residences in The Island District, a vibrant lifestyle hub in Dubai Creek Harbour. Set by a verdant park, Harbour Views has more than 750 one-, two- and three-bedroom luxury homes and a select showcase of spacious podium apartments. There are also 14 two-storey villas with a dedicated entrance, stairway and parking. “As the tallest residential project in the Island District, it stands apart with its unbeatable views and central location. Celebrating the marina lifestyle, Harbour Views homes are ideal for connoisseurs who cherish a relaxed way of life in the heart of the city with all modern amenities in walking distance,” commented Ahmad Al Matrooshi, managing director, Emaar Properties.
Harbour Views
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ubai World Trade Centre broke ground on the AED720 million (USD196 million) second phase of its Dubai Trade Centre District (DTCD) development immediately after the completion of the first stage. The first part included an eight-storey office building and a 588-room ibis hotel. DTCD is being designed to best-in-class quality standards and has achieved LEED Gold precertification from the US Green Building Council - the industry benchmark for green building performance covering design, construction, operations and maintenance.
Al Habtoor City in Dubai
Khalaf Ahmad Al Habtoor, chairman, Al Habtoor Group, submitted a proposal to Abdel Fattah el-Sisi, president, Egypt, for a multiuse development in Cairo.
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WEEKLY NEWS
Omran Offers Opportunities for SMEs
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Jeddah Awaits One Million Visitors
Jeddah
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man Tourism Development Company (Omran) visited Al Baleed archaeological site in Salalah to inspect the final development stages of a new tourism cluster – a concentration of interconnected infrastructure and services for local small and medium-sized enterprises (SMEs). The tourism body announced the availability of nine beachfront hospitality and retail projects within the cluster for lease. Ali Al Rasbi, chief operating officer, Omran, said, “Local businesses and SMEs [...] have an important role to play in boosting the capability and capacity of the sector. For the businesses that decide to take up this venture, they will [be] situated in easily accessible locations [...], as well as benefit from the footfall from the natural attractions [...] and the upcoming five-star Al Baleed Resort [...].”
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eddah Chamber of Commerce and Industry (JCCI) aimed to lure one million travellers to its shopping and entertainment festival, known as Hayya Jeddah, which took place between January 07 – February 07. Adnan bin Hussein Mandoura, secretary general, JCCI, commented that the event was bigger and better than in previous years, and its main goal was to involve a range of sectors, including retail and tourism, to boost the city’s profile worldwide. Mazen Batterjee, deputy chairman, board of directors, JCCI, added that the fourth staging of the festival was expected to bring in SAR1 billion (USD266.6 million) in revenues.
Salalah Beach Renamed
Souly Bay
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s part of its efforts to fully harness the destination’s scale, environment and culture, Muriya announced the rebranding of the flagship Salalah Beach to Souly Bay. The new name is inspired by a ravine in the governorate of Dhofar, while the logo’s colours reflect Salalah’s Khareef, or the monsoon season, and its famous green covered mountains, tropical rain and the ocean. “Our flagship destination may have a new name, but Muriya’s mission remains the same; to contribute to Oman’s economic development with long-term value for tourism, real estate and leisure, while empowering the local community to thrive and providing direct and indirect jobs,” commented Ahmed Dabbous, CEO, Muriya.
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WEEKLY NEWS Riverland Dubai Exceeds Lease Goal
European Golf Experts Experience Abu Dhabi
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iverland Dubai, the gateway to Dubai Parks and Resorts, is continuing to attract top brands and has announced the second wave of partners to join the new dining, retail and entertainment destination, which is set to open in October, along with three theme parks, a water park and a resort hotel. In total, 34 lease proposals have been signed, combining household names and new brands. Riverland Dubai’s management confirmed that it has leased over 50 percent of the 20,439m2 of dining and retail space – achieving one of the destination’s key targets for 2015. The area will be at the centre, with all guests passing through it.
Riverland Dubai
ollowing an initiative by Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) and Sweden-based tour operator Golf Plaisir, more than 120 golf professionals from Sweden, Germany, Norway and Denmark, visited Abu Dhabi to experience the courses across the emirate and explore the destination’s wide range of attractions. Mubarak Al Nuami, director of promotions and overseas offices, TCA Abu Dhabi, said, “We have made significant progress in recent years in increasing the numbers of inbound visitors to come and play golf here.” He added that hosting golf experts and letting them witness the capital’s world-class facilities is an excellent way of spreading the word.
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WEEKLY NEWS ACCOMMODATION
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DAMAC INTRODUCES
Navitas DAMAC PROPERTIES UNVEILED NAVITAS HOTEL & RESIDENCES AT AKOYA OXYGEN, THE MEGADEVELOPMENT BASED AROUND A GREEN CONCEPT IN DUBAILAND.
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Navitas Hotel & Residences rendering
he new project, valued at AED850 million (USD231 million), provides investment opportunities equalling the rental rates for a period of only four years, and presents the chance to own a residential unit in the green lifestyle community. The development consists of five 14-storey towers; one comprises 312 hotel rooms, while the other four buildings feature private residential units overlooking the golf course and the entire establishment. All units have access to a hightech gym, swimming pool and lounge area, as well as retail shops and restaurants on the ground floors.
La Verda Dubai Marina Soft Launched
La Verda Dubai Marina
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RJ Holding unveiled its first property in Dubai with the soft opening of La Verda Dubai Marina Suites & Villas. With its brand and service philosophy, La Verda Be Home, the company strives to meet the expectations of high-end leisure families. The 150-key property features two restaurants, and in the near future, the complex will also develop a wellness and spa programme with separate sections for women, additional dining options, a children’s daycare and an activity centre.
Dubai to Welcome New Radisson in 2017
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adisson Blu Residence Al Sufouh is to arrive in Dubai in the fourth quarter of 2017. The upper upscale property, featuring 264 serviced apartments, will benefit from convenient access to Sheikh Zayed Road and leading demand generators such as Dubai International and the business districts of Internet City and Media City. “Radisson Blu Residence Al Sufouh is our second property with Al Reem Real Estate Development and reflects our commitment to the extended stay sector in the region – in response to the continued trend in this segment both from a consumer and investor perspective,” explained Elie Younes, executive vice president, The Rezidor Hotel Group.
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WEEKLY NEWS ACCOMMODATION
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TIME Expands Business
TRYP Abu Dhabi Opens New Café
DID YOU KNOW... TRYP by Wyndham Abu Dhabi Hotel offers 24-hour room service?
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Opening of O’Learys Sports Restaurant
Launch event
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RYP by Wyndham Abu Dhabi Hotel launched Rock Pool Café. Located by the swimming pool on the top floor of the property, it serves light dishes, grills and all types of beverages as well as shisha. Milad Andraws, general manager, TRYP by Wyndham Abu Dhabi Hotel, said the new outlet offers distinct services to guests in a great atmosphere. “The opening of this café is part of a plan to expand services [this year] and bring more facilities to guests and visitors,” he added.
IME Hotels unveiled the newest addition to its rapidly growing hospitality portfolio with the opening of its first retail product, O’Learys Sports Restaurant. Located in Fujairah Mall, the US sports-themed concept is a franchised casual dining chain with a genuine Boston atmosphere. “The Middle East is a prime target market for O’Learys, and with a proven concept and multisegment consumer appeal we are thrilled to bring our brand to the region and to welcome sport fans and lovers of good food served in a great atmosphere, to our first outlet,” said Jonas Reinholdsson, founder, O’Learys Sports Restaurant.
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WEEKLY NEWS ACCOMMODATION
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City Centre Rotana Doha Opens at West Bay
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City Centre Rotana Doha
iming to set new standards in Qatar’s hospitality sector, City Centre Rotana Doha celebrated its official launch. Strategically located in the West Bay area, the newest addition to Rotana’s portfolio, is the third hotel for the group in the Arab country. “This 52-storey tower features 287 luxurious modern rooms and suites and 94 serviced apartments as well as state-of-the-art meetings and banqueting facilities, Bodylines Fitness & Wellness Club and an exciting collection of restaurants,” elaborated Omer Kaddouri, president, Rotana, adding that the new upscale property targets both business and leisure guests by offering the best amenities.
New Swissôtel Comes to Saudi Arabia
Langham to Debut in Doha
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Al Khobar
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wissôtel Hotels & Resorts entered into an agreement with Mohammed Ibrahim Al Subeaei & Sons Investment Company (MASIC) to manage the 180-room Swissôtel Al Khobar in Saudi Arabia. Opening in 2019, the 180-room 55,000m2 property will be situated within MASIC Business Park, occupying a location in the urban area’s commercial and residential district and will also include 20 exclusive and contemporary luxury apartments. Sami Nasser, senior vice president, operations, Middle East, Africa and India, FRHI Hotels & Resorts, said, “Since our debut in the region over five years ago with our multi-branded hotel complex in Mecca, our brands have been well positioned to appeal to both business and religious tourism in this increasing sophisticated travel market.”
angham Hospitality Group signed its first project in Qatar. Scheduled to open in 2018, Langham Place, Lusail Doha will comprise 238 rooms, 90 luxury serviced residences and 56 residences units and will be part of the first phase of Lusail City. The mixed-use project will span a gross built-up area of 83,975m2 and will feature a 207m high landmark tower, with four above-ground podium levels and 34 upper levels. There will be six branded duplex sky villas, residential apartments, and Langham Place-branded hotel occupying the highest floors.
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WEEKLY NEWS AIR
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Fly Jordan Arrives at QAIA
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jeld Binger, CEO, Airport International Group, operator of the hub, commented that in joining the airfield’s network, the airline will offer more options to travellers, while it also supports the objectives of Jordan’s National Tourism Strategy, and bolsters QAIA’s standing as a transit point. Basil Obeidat, director general, Fly Jordan, added that the new service is in response to increasing demand for charter flights and it is also expected to cater to Jordanian, Arab and foreign tourists alike.
Fly Jordan’s team welcomed at QAIA
Queen Alia International Airport (QAIA) recently welcomed Fly Jordan’s first flight from Sharm El Sheikh to Amman.
Emirates Expands Switzerland Operations
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Geneva
tarting June 1, Emirates will offer two daily flights to Geneva. The second service, which will be operated by a Boeing 777-300ER aircraft in a three-class configuration, will double capacity on the route and represents an overall increase of 26 percent for the airline in the European country. “Demand [to Geneva] is strong year-round, with high traffic from Thailand, Australia, Hong Kong and the Indian Ocean, with travellers visiting the city for business and pleasure,” commented Thierry Aucoc, senior vice president, commercial operations, Europe and Russia, Emirates.
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WEEKLY NEWS AIR
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ulf Air celebrated the inaugural services to Multan and Faisalabad. Taking the airline’s total number of Pakistani destinations to seven, the two cities complement the airline’s offering to Karachi, Lahore, Islamabad, Peshawar and Sialkot. The carrier’s flights to Multan, the country’s firth largest city by population, and Faisalabad, a major industrial and manufacturing hub, are operated by Airbus A320 aircraft.
Gulf Air’s delegation in Pakistan
Gulf Air Takes Off to Multan and Faisalabad
Turkish Airlines Broadens Ukrainian Presence
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aporizhzhia has become Turkish Airlines’ sixth destination in Ukraine after Kiev, Odessa, Dneprepetrovsk, Lvov and Kherson. The carrier now operates four weekly services to the southeastern city on the banks of the Dnieper River. Passengers are able to travel between Istanbul and Zaporizhzhia on Mondays, Wednesdays, Saturdays and Sundays.
Athens to Welcome Two Emirates Flights
Qatar Airways Celebrates Los Angeles Route
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atar Airways held a press conference to mark the commencement of its daily nonstop service to Los Angeles International Airport. “Los Angeles is one of the great centres of world aviation and will become a vital component in our network. We look forward to introducing Angelenos to our award-winning signature service, with access to more than 150 destinations,” commented Akbar Al Baker, group CEO, Qatar Airways. Los Angeles is the eighth US destination for Qatar Airways, with new flights planned to Boston, Atlanta and a second daily New York service.
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Athens
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mirates will boost capacity on the Dubai – Athens route with the addition of a second daily service, from March 1. The extra frequency will be linked to the existing itinerary between the airline’s homebase and Larnaca, allowing travellers to book tickets between the Cypriot city and the Greek capital. The Dubai – Larnaca – Athens service will be operated by Boeing 777-30ER aircraft in a three-class configuration. As Thierry Aucoc, senior vice president, commercial operations, Europe and Russia, Emirates, noted, since launching operations to the destination in June 1996, the airline has carried over 2.2 million passengers.
Akbar Al Baker (left)
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WEEKLY NEWS AIR
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Emirates Upgauges Zambia and Zimbabwe Service
PAL Commences Flights to Kuwait
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PAL’s send-off ceremony
mirates enhanced its onboard experience and increased capacity on its Zambia and Zimbabwe routes with the deployment of a larger Boeing 777300ER. The new aircraft is replacing the previously used Airbus A340-300 and offer an additional 97 economy class seats per flight. Popular destinations for both Zambian and Zimbabwean travellers include Dubai, London, Beijing, New York, Hong Kong, Manchester and Delhi, amongst others.
DID YOU KNOW... Philippine Airlines was founded in February 1941 by a group of businessmen led by Andres Soriano?
Zambia
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hilippine Airlines’ (PAL) inaugural flight to Kuwait marked the start of the company’s route network expansion for the year. The Asian country’s national carrier is to fly between the two destinations twice a week. The send-off ceremony held at Manila’s Ninoy Aquino International Airport was attended by Jaime Bautista, president, PAL, and Waleed Ahmad Al Kandari, ambassador to the Philippines, Kuwait.
Middle Terminal Building
Midfield Terminal Fire Station Launched
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bu Dhabi Airports broke ground on the construction site of the new Midfield Terminal Building’s fire station. The 12,000m2 facility will be equipped with nine response vehicles and 172 firefighters, all managed by Abu Dhabi Airports’ emergency service and quality assurance department. Ali Majed Al Mansoori, chairman, Abu Dhabi Airports, said, “Our aim is to be able to respond to fires in less than four minutes and to get to an emergency in any area in which aircraft movements take place, in less than two minutes. This approach demonstrates Abu Dhabi Airports’ commitment to ensuring maximum safety for passengers, employees and service providers.”
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Travel Trade Luxury is a worldwide luxury travel trade publication. Travel Trade Luxury is brought out monthly. It is published both in digital and printed format. Its digital readership is based on the 150,000 readers which the Travel Trade Publications platform enjoys. Readers include agents specialising in individual luxury travel, group luxury travel, travel counsellors and advisors, luxury travel DMCs and all other luxury products and services. Travel Trade Luxury is also distributed to the major travel trade exhibitions and specialised luxury shows and events. Travel Trade Luxury contains informative current news on luxury destinations and products. It also includes specialised luxury destination reports with in-depth analyses of issues related to the luxury segment.
WEEKLY NEWS INTERNATIONAL Pullman Unveils 100th Address
Marriott and Renaissance Promote Chicago
Hotel Indigo Lower East Side New York
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nterContinental Hotels Group (IHG) unveiled Hotel Indigo Lower East Side New York, its 5,000th hotel globally. Located in one of Manhattan’s most attractive neighbourhoods, the property reinforces the company’s position in the boutique segment, hailed as the fastest growing in the industry. “Overtime we have built a leading portfolio of hotel brands and scale where it matters most. Alongside our network of owner relationships and powerful digital platforms, these remain the key drivers behind our consistently strong performance,” commented Richard Solomons, CEO, IHG.
Chicago
enaissance Hotels and Marriott International’s Content Studio premiered its short film, Business Unusual with a global YouTube launch followed by a screening at Renaissance Chicago Downtown Hotel. The 12-minute star-studded feature, which was shot throughout Chicago, and on location at Renaissance Chicago Downtown Hotel, highlights the US destination as well as the newly-renovated property. “With Business Unusual we hope to encourage our audience to explore the city that they are visiting to uncover and discover new things about the city, as well as themselves,” said David Beebe, vice president, global creative and content marketing, Marriott International.
Choice Hotels Expands in California
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hoice Hotels International signed a developmental agreement for a new Cambria hotel & suites in Irvine, California. The 122-room property will be located in close proximity to a variety of tourist and leisure attractions and is expected to open in early 2017. It will feature a contemporary bistro, an indoor swimming pool, fitness centre and 56m2 of meeting space. Michael Murphy, senior vice president, upscale brands, Choice Hotels International, commented, ”We continue to experience strong momentum in bringing the Cambria hotels & suites experience to new business and leisure travellers in key markets, including southern California.”
California
5,000th IHG Property Opens in New York
R Pullman New Delhi Aerocity
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ith the launch of Pullman New Delhi Aerocity in India, AccorHotels’ Pullman Hotels and Resort now extends to over 100 projects in 28 countries. The property is hailed as the largest convention centre in the city, and its focus on gastronomy is expected to lure in locals and travellers alike. The hotelier also enhanced its global portfolio with recent openings in the US and Cuba. Miami marks the brand’s entry into the US with the introduction of Pullman Miami Airport, which boasts views of a blue lagoon and an ideal location near the city’s hotspots. Additionally, Pullman Cayo Coco is the first property in Cuba flying the Pullman flag spreading 500m over the ocean at Las Colorades.
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6 FEBRUARY 2016
RENDEZVOUS
Q & A with
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launch of the Doha – Dubai shuttle by Qatar Airways and Hamad International Airport. [Another reason] is the increase in high-end hotels, such as Marsa Malaz Kempinski, catering not only to local and regional visitors looking for new and bespoke relaxation and entertainment options, but also offering unique, state-of-the-art wellness facilities. The final aspect is the development of MICE opportunities for both local and regional markets with three world-class conference and exhibition centres in Doha. Part of the ongoing tourism strategy, Qatar also hosted a wide range of events which have helped drive tour-
ings are staggered in line with annual visitor projections to avoid supply outstripping demand, leading to low ADR. The key to maintaining high performance rates is to offer a variety of accommodation options across all levels, from entry level and budget hotels to high-end and ultra-luxurious resorts, catering to all needs. The QTA Mid-Year Tourism Performance Report for 2015 showed that visitors booking lengthier stays tend to occur within the deluxe and standard hotels, while the shortest stays were observed in three-star hotels. Whilst we are anticipating high profile openings at the luxury end of
Marsa Malaz Kempinski, The Pearl
WISSAM SULEIMAN CLUSTER GENERAL MANAGER, MARSA MALAZ KEMPINSKI, THE PEARL AND KEMPINSKI SUITES & RESIDENCES DOHA
WISSAM SULEIMAN, CLUSTER GENERAL MANAGER, MARSA MALAZ KEMPINSKI, THE PEARL AND KEMPINSKI SUITES & RESIDENCES DOHA, SHARES HIS VIEWS ON THE QATARI TOURISM INDUSTRY’S FAST-PACED DEVELOPMENT. TRAVEL TRADE WEEKLY: What do you think are the main forces driving Qatar’s successful tourism strategy? WISSAM SULEIMAN: The tourism strategy developed by Qatar Tourism Authority (QTA), has given robust parameters for the tourism industry to grow and develop over the coming years. The growth we have seen in arrivals to Qatar has come predominantly from visitors from Saudi Arabia and the UAE, which are the key geographic targets of the tourism strategy. The increase of visitors is a result of a number of criteria outlined in the tourism strategy. One aspect is the public-private partnerships, for example the 6 FEBRUARY 2016
ism, such as Qatar International Food Festival 2015, which attracted 170,000 visitors and provided a platform to showcase the unique offerings of Marsa Malaz Kempinski. A number of highquality sporting events have also taken place in Doha […]. TRAVEL TRADE WEEKLY: How will supply and demand dynamics evolve over the coming years? WISSAM SULEIMAN: 2015 saw approximately 4,000 new hotel rooms come onto the market and this number is set to grow even further this year. However, despite the increase in supply, Doha is forecast to maintain an average 80 percent occupancy rate, whilst also maintaining its RevPAR and average daily rate (ADR) [as per PwC’s report]. As the industry begins to prepare for the huge influx of visitors expected for the 2022 FIFA World Cup and the growth targets outlined in Qatar National Vision 2030, we will see more hospitality propositions open in Qatar. It is estimated that an additional 60,000 rooms will need to be created for the football world championship, so it is essential that new open-
the market, there have also been significant investments in the region by lower-end brands reaching the mid-range and value-seeking travellers. TRAVEL TRADE WEEKLY: What will your focus be in the first months of this year? WISSAM SULEIMAN: Marsa Malaz Kempinski [celebrated] its first anniversary in January, and we marked the occasion with a number of special events and promotions, showcasing our unparalleled facilities and service, the bespoke luxurious treatments available at the only Spa by Clarins in the Middle East, as well as our tantalising culinary offering across our 11 food and beverage outlets. […] A large part of our guests are regional, with a focus on Saudi Arabia. Due to the large number of repeat visitors we need to ensure the quality of our exceptional European service is not compromised at any point. We will also continue to develop and innovate the bespoke and luxurious experiences for guests to enjoy at Marsa Malaz Kempinski, ensuring we do not rest on the success we have experienced since opening.
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WEEKLY NEWS INTERNATIONAL
Hotel Indigo to Debut in Phuket
Centara Re-emerges as CHi
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nterContinental Hotels Group (IHG) plans to open Hotel Indigo Phuket Patong in 2018, marking the brand’s entry into Phuket. The 180-room property will be located close to Patong’s beach and vibrant shopping and entertainment districts and will boast Thai décor and artwork and locally inspired food menus. “Phuket is one of the top resort destinations in Thailand, […].We are delighted to be launching our Hotel Indigo brand in the Patong beach town […] to cater to the growing number of both domestic and international visitor arrivals to the island,” said Leanne Harwood, vice president, operations, southeast Asia, IHG.
Radisson RED Fuels Asia Pacific Growth
Guangzhou South Railways Station
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arlson Rezidor Hotel Group signed a management agreement for Radisson RED Guangzhou South Station, marking the new brand’s second address in China, and fifth in the Asia Pacific region. The 160-key hotel will boast a distinctive design, featuring a sky lobby and an infinity pool, and will form part of Union Plaza, a mixed-use development with office space and a mall. The property will enjoy a strategic location across from a major transportation hub, Guangzhou South Railway Station, part of the upcoming Guangzhou South Railway Station New Town that has a focus on the trade, creative, logistics and finance industries.
Best Western to Grow Thai Portfolio
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est Western Hotels & Resorts unveiled plans to open a new upscale property in Phuket. The company penned an agreement to operate BEST WESTERN PREMIER Himalai Resort, which will rise in the island’s Kamala area. Scheduled to open in 2019, the property will provide 425 rooms and suites, an outdoor swimming pool, fitness centre, two food and beverage venues, meeting facilities and a business unit. Olivier Berrivin, managing director, international operations, Asia, Best Western Hotels & Resorts, enthused, “BEST WESTERN PREMIER Himalai Resort will be an exceptional upscale hotel in an idyllic setting, combining the very best of Thai hospitality with Best Western Hotels & Resorts’ world-famous international standards.”
BEST WESTERN PREMIER Himalai Resort rendering
CHi top management
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n a bid to differentiate its corporate and hotel brands, and align itself with other Central Group companies, Centara Hotels & Resorts rebranded to Central Hospitality International (CHi). The inclusion of the word international in its name reflects its intention to continue expanding in Thailand and beyond. “Our objective is to strategically grow the business [...] through acquiring and managing hotels in global cities and resorts. These locations will be carefully identified according not only to the global travel profile of our existing and prospective guests, but also in recognition of those destinations which embrace and value the elements of Thai service style that will continue to form part of the DNA of our brands,” said Thirayuth Chirathivat, CEO, CHi.
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6 FEBRUARY 2016
WASSIM TARABAY continues as hotel manager at Radisson Blu Hotel Riyadh. Tarabay, who has over 17 years of experience in the hospitality industry, started his career at The Rezidor Hotel Group’s regional office before accepting the role of director of sales at Radisson SAS Hotel, Dubai Media City in 2005. He later also worked in Al Khobar, while most recently he served in Kuwait where his latest position was executive assistant manager at Symphony Style Hotel Kuwait. In the Saudi capital, he will successfully help manage the overall operation of the hotel, leading the sales team to maximise revenue while also achieving overall profitability.
ADIB EL KHOURY has been appointed cluster director of sales and marketing for Nassima Royal Hotel and Nassima Tower Hotel Apartments in Dubai, as well as Radisson Blu Resort, Dibba in Fujairah. Having worked in GCC states for over 15 years, El Khoury brings with him a vast knowledge of regional hospitality industry. He started at Lebanese fivestar hotels before embarking on a career in the UAE where he served as area manager for Rotana. He then worked for Address Hotels + Resorts, where he was later promoted to cluster director of sales and director of lifestyle and events.
El Khoury has developed his career in the GCC
6 FEBRUARY 2016
JAMES WILSON
WHO’S MOVED
JAMES WILSON has been chosen by the board of directors as Oman Tourism Development Company (Omran)’s new CEO. Wilson joins the organisation with more than 25 years of experience in the tourism, real estate and hotel development sectors. His professional portfolio includes developing and acquiring recognisable tourism destinations across Europe, the GCC and Africa, including The Palm Jumeirah in Dubai. His depth of experience and knowledge of the sector is set to significantly contribute towards the implementation of Omran’s vision.
Wilson has a strong regional background
MAMDOUH SALEM
ADIB EL KHOURY
WASSIM TARABAY
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MAMDOUH SALEM has been named residence manager at Kempinski Residence & Suites, Doha. Coming from a broad background of hospitality operations, Salem has the knowledge and expertise to support the future ambitions of the property. He has over a decade of experience in the hotel industry, five of which were with Kempinski hotels in Jordan and the UAE. Relocating to the Qatari capital from Kempinski Hotel & Residences Palm Jumeirah Dubai, he has been previously leading and empowering his rooms division team at esteemed hotel companies such as the Four Seasons Hotels & Resorts, The Ritz-Carlton Company and Raffles Hotels & Resorts, in Saudi Arabia, Egypt and the UAE.
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SENIOR VICE PRESIDENT, INTERNATIONAL AIRPORT OPERATIONS, DNATA
“As the national carrier of the Kingdom of Bahrain and a key national infrastructure asset, it is integral for us to be involved in [Bahrain International Airshow], a significant, biennial event that adds great value to the growing prominence of the Kingdom’s aviation sector in the international arena. Held under the patronage of H.M. King Hamad bin Isa Al Khalifa, king, Bahrain, this three-day event is a key business platform for international aviation companies.”
MANAGING DIRECTOR, DHIAFFA
There is nothing more important to us than […] safety and security “Safety has always been a core value in dnata’s culture. There is nothing more important to us than ensuring the safety and security of our staff. Investing the time and effort in ensuring compliance with the International Air Transport Association’s Safety Audit of Ground Operations (ISAGO) standards reflect our commitment to continuous improvement [...]. It also demonstrates our goal to operate within globally recognised industry best practices and we aim to have all our stations progressively registered with ISAGO.”
CEO, ROYAL JORDANIAN AIRLINES
PASCAL EPPINK
It is integral for us to be involved in [Bahrain International Airshow]
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SULEIMAN OBEIDAT
ACTING CEO, GULF AIR
ROSS MARINO
MAHER SALMAN ALMUSALLAM
TRAVEL TALK
We are delighted and proud to be part of the Dar Al Atta’a network
“We are delighted and proud to be part of the [charity organisation] Dar Al Atta’a network and we have committed to taking our cooperation further. [This year] Atana Hotels will be part of Dar Al Atta’a’s quarterly as well as yearly employee motivational initiatives by sponsoring hotel stays and relaxation packages.”
We are proud to be playing a part in securing payment card data globally
“We are proud to be playing a part in securing payment card data globally [after attaining the PCI Data Security Standard Compliance Certification and Attestation of Compliance]. This achievement is a testament to our continuous efforts to protect bank consumer interests and deliver cutting-edge secure payment channels and services.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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6 FEBRUARY 2016
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AGENT CORNER
AGENT’S INSIGHT When and how did you get involved in the tourism industry? While I was in Thailand for nearly 10 years. During that time I had the opportunity to deal with many leading travel companies. Of course Thailand is a major tourist destination. Though, my career started as a marketing person, later on I continued in the jewellery industry and I participated in major jewellery exhibitions around the world. I realised that working while travelling is fun, so I started this company along with my husband in 2007. What are the most important attributes of a good travel agent/tour operator? To be highly responsive, to be an expert in the field and to offer personalised services when required.
NAME:
V Hashanthi Boralessa
POSITION:
Director of sales and marketing
COMPANY:
A1 Travels
LOCATION:
Sri Lanka
WEBSITE:
www.a1travels.lk
Travelport Grows Presence
What is the most frequently asked question that your company receives from customers? New customers usually need to be assured that everything will be perfectly organised, and that they will have our support throughout their experience, whether it is a tour or a conference to manage. Once they use our services, our personalised approach is what brings them back. What are the must-visits and must-dos in Sri Lanka that no one should miss? Sri Lanka is a wonderful all-year-round destination that will satisfy almost any need and wish. Besides the wellknown archaeological sites, including the ancient cities of Anuradhapura Polonnaruwa and Nuwara Eliya, there is Kandy with its stunning views of the Hill Top, and the spectacular hills, I would definitely recommend whale watching across Mirissa where you will sense the vibe of the sea. Which destination is on your bucket list? Dambulla, Sigiriya, Trincomalee and Jaffna. 6 FEBRUARY 2016
T
ravelport signed an upgraded multiyear agreement with Bahraini agency, Al Fanar Travel, part of Jawad Business Group. The deal builds on the technology provider’s growing network within the Middle East, allowing it to process the vast majority of the agency’s bookings. Deepak Janardanan, general manager, Al Fanar Travel, noted, “Travelport’s matchless air and non-air content provides us with the depth, breadth and flexibility to tailor to the exact travel needs of our customers.”
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TRAVEL CHANNELS
AMWAJ ROTANA RECOGNISED FOR CSR PLAN
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ATANA SUPPORTS OMANI CULTURE
Mark Deere, general manager, Amwaj Rotana – Jumeirah Beach Residence (left) and Raja Mumtaz
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mwaj Rotana – Jumeirah Beach Residence, Dubai attained the ISO 140001 certification for its corporate social responsibility (CSR) efforts. The hotel embarked on the process in order to reduce the impact of its operation on the environment and reassure guests and partners of the team’s commitment to sustainable practices. “We have increasingly become aware of the impact of our business on the environment and were looking to adopt a good set of principles to apply and follow throughout the course of business,” explained Raja Mumtaz, manager, environmental health and safety, Amwaj Rotana – Jumeirah Beach Residence.
T
he first home-grown hospitality brand in Oman, Atana Hotels introduced weekly cultural nights at Atana Musandam. With Omani artists and musicians showcasing their talent with an Oud player and local women demonstrating the preparation of traditional Omani desserts, guests can sample the unique flavours and learn how to prepare the recipes handed down through generations. Moreover, focussing on traditional hospitality at an international standard, the hotel provides toiletries sourced and produced in the country, while laundry bags are hand-crafted by ladies from the Khasab Women’s Association, supporting the colourful textile cottage industry which is still very much part of the local community.
I ETIHAD TO DEVELOP LEADERS Selected executives with representatives of the airline and NYUAD
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n a bid to strengthen and cultivate leadership skills across the airline, with a major focus on UAE national executives, Etihad Airways signed a memorandum of understanding (MoU) with New York University Abu Dhabi (NYUAD) to establish and deliver an exclusive executive leadership development programme. A total of 30 senior executives were selected from across the organisation, including 15 UAE nationals and Alitalia executives, to undertake the comprehensive eight-month course combining training with on-the-job learning and executive coaching. Ray Gammell, chief officer, people and performance, Etihad Airways, said, “[This innovative programme] will evolve our executives into better leaders who can embrace change, build effective teams and leverage diversity in our multicultural environment.”
6 FEBRUARY 2016
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PHOTO ALBUM
Etihad Airways i-Volunteers with children at the Whispers Home in Uganda
Al Bustan Centre & Residence, Dubai hosted the 2nd Fazza International Para Archery Tournament
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to.
Best of bridal fashion at The Ajman Palace Hotel Wedding Fair
Kuwait Airways sponsored Kuwait International Law College's ceremony for the first batch of graduates
6 FEBRUARY 2016
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InterContinental Cairo Citystars welcomed the Ice Age Live team
Emirates became the world’s first airline with one million Instagram followers
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NEWS & EVENTS FITUR: International Success
H.
M. Letizia Ortiz Rocasolano, queen, Spain, inaugurated the 36th staging of the international tourism fair, FITUR, the trade show organised by IFEMA which gathered 9,500 companies, institutions and travel organisations from 165 countries and regions in Madrid. The event featured specialised forums for a wide range of industryspecific sectors, allocated spaces for scheduled business meetings and various workshops. Technologies that have revolutionised both the management and marketing of the industry business were given centre stage with the aim of providing the keys to successfully dealing with the new challenges in regards to innovation, technology and sustainability throughout the value chain of sector and tourism management.
ATM Backs Responsible Travel
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EVENTS IBTM ARABIA Abu Dhabi, UAE February 09 – 11 www.ibtmarabia.com With a new format, the show is ideal for meetings, events and incentives industry decision-makers to meet for global business adventures.
TEHRAN INTERNATIONAL TOURISM EXHIBITION Tehran, Iran February 16 – 19 www.titexgroup.com The newest edition covers an area of 21,000m2 divided into six different halls showcasing Iran’s tourism attractions.
ILTM JAPAN Tokyo, Japan February 29 – March 02 www.iltm.com/japan Reflecting on the 35 percent yearon-year boost Japan witnessed in 2015 in luxury visitors, the event opens for the first time in Tokyo, and will be bigger than ever.
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s an increased focus on the traveller footprint and the impact of natural disasters on national economies put the spotlight on the importance of effective sustainable tourism strategies, the segment will be the protagonist in several seminar sessions at the upcoming Arabian Travel Market (ATM). “More and more companies are re-evaluating their business model to incorporate responsible tourism products and programmes, and are using this as a tool to attract ethically and environmentally minded guests,” commented Nadege Noblet-Segers, exhibition manager, ATM. In 2015, the event welcomed over 50 exhibitors with a responsible travel focus, and the number is set to further grow this year.
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ABU DHABI AVIATION AND AEROSPACE WEEK Abu Dhabi, UAE March 06 – 12 www.adaaw.ae The inaugural event, which aims to become a biennial fixture, will take place across multiple locations in the emirate and will converge six trade, defence, entertainment and sports components under one umbrella.
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