23 APRIL 2016 ISSUE 337
08 ACCOMMODATION
11 FIRST FLIGHT DEPARTS DUBAI SOUTH VIP TERMINAL
ROTANA WELCOMES CENTRO CAPITAL DOHA
12 TURKEY AND SAUDI ARABIA LINKS ENHANCED
11 Airports 16 International 17 Rendezvous
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
MIDDLE EAST REVISES GLOBAL TREND
ASSISTANT EDITOR Maria Kazeli SENIOR JOURNALIST Rita Kasziba JOURNALIST Pauline Shahabian CONTRIBUTOR Ana Mladenovic PRESS Maria Demetriadou Inna Armeanu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 david@simpson-media.com
Despite global air cargo volumes suffering a 5.6 percent year-on-year fall in February, Middle Eastern carriers were able to continue their consistent growth trend.
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his is according to International Air Transport Association (IATA) figures, which indicate that airlines in the region registered a 3.7 percent expansion compared to the same month in 2015, while African carriers witnessed a decline of 1.7 percent. “The air freight business remains a difficult one. February’s performance continues a weak trend. And there are few factors on the horizon that would see this change substantially. In the absence of an imminent resurgence of demand, the importance of improving the value proposition with modernised processes – the e-freight vision – remains a top priority,” said Tony Tyler, CEO, IATA.
MENA EXCHANGE RATES
as of COUNTRY
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AJMAN PALACE ENJOYS GOOD Q1
22.4.2016 CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
109.24
Egypt (EGP)
Pound
8.87
Iran (IRR)
Rial
30,297.33
Iraq (IQD)
Dinar
1,107.15
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,509.99
Libya (LYD)
Dinar
1.36
Morocco (MAD)
Dirham
9.68
Syria (SYP)
Pound
219.85
Tunisia (TND)
Dinar
2.01
Yemen (YER)
Rial
249.84
The Ajman Palace Hotel witnessed a sturdy first quarter (Q1) with occupancy showing a significant growth over the same timeframe in 2015, translating into an improved RevPAR performance.
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ccording to Ferghal Purcell, general manager, The Ajman Palace Hotel, the three-month period started slow but finished very strong with the Emirati and Saudi Arabian holidays playing a crucial role in this development. “Our reputation in the local market continues to grow and indeed the word of mouth experience is now paying dividend. We are increasingly seeing extended family members bringing all of their business to our hotel that has resulted in considerable growth in banqueting business,” elaborated Purcell.
23 APRIL 2016
WEEKLY NEWS
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n a bid to develop the Sultanate’s MICE sector, the Ministry of Tourism established Oman Convention Bureau which will be responsible for enhancing the country’s position in the field. “The country has the potential to be a first-class MICE destination [...]. In fact, the Oman Tourism Strategy 2040 focusses on MICE as one of the major pillars of the tourism industry in the Sultanate and will depend on it as a secure sustainable resource,” said Maitha Saif Al Mahrooqi, undersecretary, Ministry of Tourism, Oman. Khalid Al Waleed Al Zidjali, head, Oman Convention Bureau, explained that the entity will seek partnerships with institutions to update the database of local facilities, understand the challenges that the sector faces, and plan future action programmes and campaigns.
ETA: Six Percent Increase in Saudi Visitors In January and February, Egypt Tourism Authority (ETA) registered a six percent year-on-year boost in inbound travellers from Saudi Arabia, with the figure reaching 59,000.
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Oman Creates Events Authority
ccording to Ahmed Ali Ismail, tourism counsellor, Embassy of Egypt, UAE, this is due to several incentives put forward to grow numbers from the GCC market, including new visa regulations allowing all nationalities with a minimum six-month residency in GCC countries to obtain a visa on arrival in Egypt. “We hope to continue to strengthen and build on the visitor numbers from Middle Eastern countries and are working closely with travel operators and other stakeholders to explore all means of nurturing this growth,” he continued.
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rystal Lagoons joined forces with real estate company, TatweerMisr to develop the first manmade lagoons in Egypt’s Sokhna mountains. Located within IL Monte Galala, the venture will boast six lagoons spanning a total area of four hectares, along with three kilometres of sandy beaches. Ahmad Shalaby, managing director, TatweerMisr, said, “IL Monte Galala is among the most prestigious projects in Sokhna and the new partnership underlines our commitment to building value by providing diverse facilities and amenities to our customers.” The USD250 million initial phase of TatweerMisr’s overall development, which is expected to be completed within 10 years, will deliver more than 1,600 hotel and residential units in 2019.
23 APRIL 2016
IL Monte Galala
Crystal Lagoons Arrives in Sokhna
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WEEKLY NEWS HOTEL PERFORMANCE According to HotStats data, hotels across major Middle Eastern cities faced challenges in February with profits dropping in Abu Dhabi and RevPAR declining in both Amman and Riyadh.
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Amman Hoteliers Slash Costs
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stablishments in Amman are in the midst of a challenging period of operation, as RevPAR fell 11.3 percent year-onyear, to USD89.31. Profit conversion in the rooms department also declined 1.2 percentage points, while cost of sales increased 12.1 percent for the month as hoteliers attempted to stimulate demand via online channels. Total RevPAR was also reduced by 6.3 percent as food and beverage as well as conference and banqueting revenue plummeted on a per available room basis. Despite deteriorating revenue levels, hospitality businesses in the Jordanian capital cut costs to drive a 26.2 percent year-on-year increase in GOPPAR for the month, thanks to a 10.9 percent saving in labour costs and a 20 percent drop in overhead costs.
Abu Dhabi Market Laments Demand Amman
Abu Dhabi
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ear-on-year profit per room recorded at Abu Dhabi properties dropped 37 percent, largely due to the absence of the International Defence Exhibition & Conference which was primarily responsible for the 51.2 percent spike in profit per room in February 2015. As the event was not held this year, the decline in performance registered across all measures was significant, with a 30.8 percent downfall in RevPAR and a 21.6 percent plunge in total RevPAR. Even though hoteliers were able to reduce payroll costs by 9.4 percent and overheads by 11.5 percent, the top-line fall was too severe, resulting in a 37 percent drop in gross operating profit per available room (GOPPAR), to USD81.48.
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Stifled Profit Performance in Riyadh
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iyadh hoteliers recorded a 9.9 percent slump in RevPAR in February, which contributed to the 7.6 percent year-onyear decline in this measure since the beginning of the year, with Saudi Arabia continuing to face economic challenges as a result of the oil prices crash. Headline performance at the capital’s properties has been mixed over the last 12 months, although results so far this year showed that it is on a downward trajectory. Rooms department profitability also suffered due to a nine percent increase in rooms payroll, resulting in a 1.9 percentage point slide in profit conversion, to 83.9 percent of revenue.
23 APRIL 2016
WEEKLY NEWS
TDIC Launches Saadiyat Lagoons
Saadiyat Lagoons District rendering
Fujairah to Welcome Mixed-use Project
The Address Fujairah Resort + Spa
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ourism Development & Investment Company (TDIC) introduced Saadiyat Lagoons District. Located within minutes from Abu Dhabi, the 600ha residential community is expected to become home to 29,000 residents across more than 4,000 units. The mixed-use development will feature contemporary townhouses, villas and apartments offering access to neighbourhood shops, food and beverage outlets, children’s play areas, mosques and leisure facilities. Residents will also be able to take advantage of living in proximity to luxurious developments, such as The St. Regis Saadiyat Island Resort and Spa, Park Hyatt Abu Dhabi, The Collection retail destination and Saadiyat Beach Club.
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This is the first development for Eagle Hills in the UAE?
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New Era for Dubai as a Medical Hub
H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum sealed the passport
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he Address Hotels + Resorts in partnership with Eagle Hills unveiled plans for The Address Fujairah Resort + Spa. Situated south of Al Aqah beach, the mixed-use development will offer a holistic experience of hospitality, leisure and entertainment encompassing a hotel as well as a residential segment. The resort will span four buildings with two-, three- and four-bedroom apartments, and 10 villas. Low Ping, CEO, Eagle Hills, said, “The Address Fujairah Resort + Spa is envisaged to become one of the most sought-after hospitality venues in the emirate […]. The breathtaking landscape of Fujairah will add an exclusive charm to the project’s superb location, wedded with five-star luxury, superior service and tangible guest benefits.”
DID YOU KNOW...
Sharjah to Attract Saudis
iming to consolidate the emirate’s position as a family tourist destination in the Saudi Arabian market, Sharjah Commerce and Tourism Development Authority (SCTDA) participated in Riyadh Travel Fair for the fifth consecutive year, showcasing its credentials alongside more than 240 other exhibitors. H.E. Khalid Jasim Al Midfa, chairman, SCTDA, described the Saudi segment as a major contributor to the growth of Sharjah’s tourism sector and deemed the exhibition one of the most important events supporting the efforts to attract more Saudi visitors. He also pointed out that the Kingdom ranks third among the emirate’s top 10 tourism markets and for this reason, the tourism body is keen to ensure a strong presence in specialised tourism events.
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n a bid to develop the tourism sector and establish Dubai as a centre for healthcare travel capable to lure over 500,000 visitors with the advent of Expo 2020, Dubai Health Authority (DHA) organised a special ceremony to officially mark the start of a new chapter for the emirate. “It is an epochal step for the authority, which prepared an ambitious medical tourism sector project through the experience of Dubai’s healthcare programme [that] offers a range of world-class medical specialties,” commented Humaid Al Qutami, chairman, DHA. During the event, H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, crown prince, Dubai, sealed a model passport, signalling the start of welcoming worldwide tourists.
23 APRIL 2016
WEEKLY NEWS
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Travelport Acquires Distributor in Japan
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Osaka
ravelport further expanded its presence in Japan with the purchase of its distribution business Galileo Japan, previously owned by a consortium of airlines. Following the transaction, the technology provider will establish a new, consolidated Travelport Japan entity which will be headquartered in Tokyo, supported by two satellite offices in Nagoya and Osaka. The Asian country is hailed as one of the world’s largest travel markets as in terms of flight seats offered for sale, it is only smaller than the US and China due to its large volume of domestic air travel bookings, as well as the international connectivity provided to local businesses and tourists.
Mercator Buys RMS
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ercator, backed by equity firm Warburg Pincus, acquired Seattle-based Revenue Management Systems (RMS). Cormac Whelan, CEO, Mercator, commented, “RMS not only has a leadership position in airline revenue management, but is now applying its state-of-the-art predictive and optimisation models to other segments of the transportation industry, including rail and cargo. We see tremendous opportunity to expand RMS’ market scope and integrate its offerings with other products in [our] portfolio.” The purchase marks the company’s second transaction in the travel and transportation sphere in under a year. In July 2015, the technology expert bought Catapult International, a provider of technology-enabled solutions for freight forwarders, shippers and carriers worldwide.
23 APRIL 2016
Abu Dhabi Welcomes Cyprus Visa Centre
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AE residents can now apply for visas to Cyprus at a new centre in Abu Dhabi launched by VFS Global. Inaugurated by Vasilis Polemitis, ambassador to the UAE, Cyprus, the facility is the second to open in the Arab country following one in Dubai. “Our aim is to offer a substantially better service level for Cyprus visa applicants throughout the UAE by offering increased accessibility and shorter handling times. We are hopeful that extending this service to Abu Dhabi, a crucial economic and travel hub, will further increase our exchange with this very important country,” said Polemitis.
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WEEKLY NEWS ACCOMMODATION
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ROTANA WELCOMES CENTRO CAPITAL
Doha
CENTRO CAPITAL DOHA HAS OPENED ITS DOORS TO GUESTS, MARKING ROTANA’S FOURTH HOTEL IN THE CITY.
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ailed as the first high-end resort to launch in the heart of the Lebanese capital, Kempinski Summerland Hotel & Resort Beirut is gearing up to welcome its first guests this summer. Re-defining the memory and grandeur of Summerland Hotel, the new address will feature 153 rooms and suites, in addition to a labyrinth of pools, private sandy beach, bungalows, six dining outlets, an extensive spa, private marina, a variety of water sports activities and dedicated amenities for children.
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Swiss-Belhotel to Enhance Middle East Portfolio
Kempinski Summerland Hotel & Resort Beirut
Kempinski Summerland Beirut to Open This Summer
Centro Capital Doha
eaturing 229 rooms and studios, the property marks the debut of the brand in Doha with the hotelier aiming to satisfy demand for affordable accommodation that offers comfort, functionality and style. The establishment features amenities customised to business travellers’ needs, including two meeting rooms, a gym and swimming pool. “With the opening of Centro Capital Doha, our inventory in Doha has increased to more than 1,229 rooms, with plans to open two additional brands – the Plaza Rayhaan Doha and Downtown Arjaan Doha. These are scheduled to open in 2017 and 2018, respectively, and will increase Rotana keys in Doha to nearly 2,000,” said Omer Kaddouri, CEO, Rotana.
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wiss-Belhotel International continues its expansion in the region with plans to open two properties in Riyadh and Mecca this year and two more in Bahrain and Al Khobar in 2017. The development will further grow the company’s portfolio of 135 hotels and resorts in Asia Pacific. To be representing the company at the Arabian Travel Market, Noel Massoud, vice president, operations and development, Middle East, Swiss-Belhotel International, said that aside from showcasing the projects in the region, the hotelier is also giving a boost to Swiss-Belhotel Varna, its first European establishment launched in Bulgaria.
23 APRIL 2016
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WEEKLY NEWS ACCOMMODATION Ascott: 5,000 More Units in the Region by 2020
Riyadh’s Nofa Resort Announced
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he Rezidor Hotel Group introduced Nofa Resort and Club, a luxury private facility located outside Riyadh. The property featuring 57 upscale villas will join the company‘s portfolio in the third quarter of the year as a membersonly resort. “Nofa Resort and Club is an iconic and exceptionally exclusive product allowing us to enter the luxury hospitality segment in Saudi Arabia, to further diversify our offer, and to strengthen our position in the Kingdom,” said Wolfgang Neumann, president, The Rezidor Hotel Group. Elie Younes, executive vice president, The Rezidor Hotel Group, commented that as the Saudi market matures, such niche offers become increasingly popular.
23 APRIL 2016
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he Ascott Limited inked a deal to manage its first two serviced residences in Al Khobar, further advancing its goal of 5,000 apartments in the Middle East by 2020. The 172-unit Ascott Corniche Al Khobar and the 133-key Somerset Downtown Al Khobar are slated to open in 2018 and 2019, respectively, bringing the company’s presence in the region to more than 2,300 keys across 16 establishments in nine cities. Lee Chee Koon, CEO, The Ascott Limited, further revealed that seven more properties will be coming up over the next three years, in Dubai, Istanbul, Jeddah, Riyadh, Muscat and Sohar.
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WEEKLY NEWS ACCOMMODATION
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Ramada Sharjah Lures Emerging Markets Ramada Sharjah
Al Khobar to Receive Novotel Suites
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ccorHotels signed a management agreement with Al-Mohammadia Almotahda for an upper midscale Novotel Suites in Al Khobar. The 196-key property is the fourth project between the two companies for Saudi Arabia and the first Novotel Suites in the Eastern Province. Strategically located along King Abdullah Road in close proximity to key attractions and shopping destinations, Novotel Suites Khobar will be converted from an existing serviced apartments building which will undergo a complete refurbishment and is expected to be completed by early 2018. “Al Khobar continues to be a vital business and leisure hub and we are excited to cater to both segments through Novotel Suites’ unique layout and features,” said Salah Oumouden, vice president, operations, Saudi Arabia and Egypt, AccorHotels.
Representatives of AccorHotels and Al-Mohammadia Almotahda
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esides the GCC region, Ramada Sharjah continues to attract an increasing number of guests from European as well as Asian countries. As Alper Can Bulcum, cluster general manager, Ramada Plaza Jumeirah Beach Residence and Ramada Sharjah, revealed, demand from the UK and German-speaking areas is on the rise, mainly, as he said, due to cost reasons. “At [Ramada Sharjah], we also see a shift in incoming business from emerging markets, such as India, China and Asia in general.” As Can Bulcum explained, in recent months, the management has laid great emphasis on establishing loyalty in markets that continue to travel even during the low season.
Aspen Chalets
Majid Al Futtaim and Kempinski Unveil Aspen Chalets
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ajid Al Futtaim and Kempinski introduced Aspen Chalets at Kempinski Hotel Mall of the Emirates, in Dubai. The new units comprise 15 luxurious Aspen Ski Chalets overlooking Ski Dubai and five Aspen Pool Chalets connected directly to the hotel’s infinity pool. The launch of the additions coincides with the 10-year anniversary of the property and marks the completion of its refurbishment. Created as an exclusive hotel within a hotel, the concept boasts the comfort and warmth of personalised service, as it introduces a dedicated butler service exclusive to chalet guests, with airport meet-and-greet service for international travellers and transfer in a luxury car.
23 APRIL 2016
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WEEKLY NEWS AIRPORTS
First Flight Departs Dubai South VIP Terminal
Dubai South VIP Terminal
A private jet carrying 13 passengers took off from the newly-built VIP Terminal at Dubai South’s Aviation District, marking the beginning of operations at the seven-star facility dedicated to private aviation.
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he first flight headed to the Maldives onboard an Embraer Legacy aircraft by JetEx, a fixed-base operator which has a dedicated facility at the terminal. Operating 24 hours a day, seven days a week, the 5,600m2 stand-alone terminal will cater specifically to private, business and government VIP travellers. Equipped with luxurious interiors, the facility has been designed to the very highest standards that evoke an atmosphere of sophistication and elegance.
HIA Introduces Smart Features
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amad International Airport (HIA) commenced the testing phase of its programme aimed at transforming the airfield into a smart hub by integrating technologies that offer passengers more control and independence during their journey. The overall goal is to make every step of the trip self-service enabled to significantly improve efficiency and reduce waiting times, all these combined with the airport’s complimentary Wi-Fi and the recently-launched iBeacon mobile application. Among others, HIA will soon introduce bag drop services allowing travellers to check-in themselves, print their boarding pass and baggage tags, and drop their bags off at the custom designed location.
Hamad International Airport
23 APRIL 2016
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WEEKLY NEWS AIR
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Turkey and Saudi Arabia Links Enhanced
Turkish Airlines launched new flights from Istanbul Sabiha Gökçen, Ankara Esenboga and Trabzon airports to Riyadh, Jeddah and Medina.
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he carrier’s services from Istanbul to both Jeddah and Riyadh, as well as those from Ankara to Medina will take off seven times a week. Flights linking Istanbul to the Holy City will be offered with four-weekly frequencies, whereas the Saudi capital will be connected to Trabzon three times a week. Turkish Airlines flies to a total of seven destinations in the Kingdom, with these also including Yanbu, Al Qassim, Taif and Dammam.
Air Arabia Opens Second Sharjah Check-In Point
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ir Arabia launched its second city check-in terminal in Sharjah to offer increased convenience for passengers travelling from the emirate. The facility allows customers to check-in baggage and print boarding passes up to 24 hours before departure and then proceed directly for security checks and immigration clearance upon reaching Sharjah International Airport. The carrier will also operate frequent shuttle services from the location to the airport. The terminal marks the airline’s sixth city check-in, joining similar centres at Safeer Mall in Sharjah, Lamcy Plaza and Al Ghurair Centre in Dubai, Al Khalidya in Abu Dhabi, and the centre of Ras Al Khaimah.
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Royal Air Maroc Flies to Kenya
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oyal Air Maroc launched a Casablanca – Nairobi route, to be offered twice per week. The Kenyan capital marks the 33rd destination on the continent for the Moroccan carrier and its first in East Africa. Flights will be operated by a Boeing 767 equipped with new cabins.
Nairobi
Etihad and Avianca Partner
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tihad Airways and Avianca announced a new codeshare partnership, under which the UAE carrier will place its code on Avianca-operated flights between Bogota and London Heathrow and Madrid Barajas, while the Latin American airline will put its own identifier on Etihad Airways services linking Abu Dhabi and the two European cities. Kevin Knight, chief strategy and planning officer, Etihad Airways, said that the Colombian company’s reputation for superior service and its extensive network make it fully compatible with Etihad Airways’ strategic plans to increase travel and customer ties between the UAE and South America. “[...] Our partnership with Avianca Group will give Etihad Airways unprecedented reach, facilitating its penetration in markets with greater commercial and tourism dynamics in Latin America,” he added.
23 APRIL 2016
WEEKLY NEWS AIR
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Air China Links Dubai and Chongqing
QR Express Provides Speedy Service
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ir China has connected the Chinese city of Chongqing to Dubai with thrice-weekly nonstop services. Passengers leaving the emirate can reach one of China’s most charming destinations boasting many sights and sounds, on Tuesdays, Fridays and Sundays. The flights are operated by an Airbus A330-200 that features fully-flat seats in business class as well as personal audio and video on demand in all classes.
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atar Airways Cargo introduced QR Express to deliver airport-to-airport air freight services for time-critical shipments. QR Express gives customers the opportunity to book time-sensitive cargo via a quick and simple system that offers high boarding priority and rapid handling, ensuring speedy delivery. Other key features include short and flexible closeouts, quick and dedicated ramp transfer, as well as priority loading, unloading or speedy retrieval at final destination. According to Ulrich Ogiermann, chief officer, cargo, Qatar Airways, it is an ideal solution for supply chain process and fast moving consumable goods. “We are committed to meeting our customers’ demand for the services they need by investing in sophisticated technology, and a team of highly qualified staff,” added Ogiermann.
Etihad Achieves Highest A380 Reliability
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Oman Air Enhances Muscat – London Route
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ondon’s Heathrow Airport recently welcomed Oman Air’s second daily nonstop service from Muscat. As a flagship route for the carrier, the extra frequency is an indication of the strong demand for connectivity between the two capitals, Paul Gregorowitsch, CEO, Oman Air, commented. “As a result of this new service, many thousands more travellers will be able to visit Oman and discover its remarkable beauty and warm hospitality, or continue on to one of Oman Air’s many other exciting destinations,” he added. Oman Air launched its first service between Muscat and London in 2007.
Celebrations in London
Airbus honoured Etihad Airways for the achievement
tihad Airways’ Airbus A380 fleet recorded a 99.8 percent operational reliability in 2015; the highest level ever recorded by an airline in its first year of operating the jumbo jets. “This stellar performance is a result of the sheer hard work and commitment to excellence of our engineering teams,” noted Jeff Wilkinson, senior vice president, technical, Etihad Airways. “As Etihad Airways is flying the A380 with one of the highest rates of daily utilisation, with a typical turnaround time of only two hours, this achievement is all the more remarkable.” He added that the success sets a new standard in excellence that the carrier aims to repeat with the introduction of the A350 to the Etihad Airways fleet in early 2018.
23 APRIL 2016
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WEEKLY NEWS AIR Air India Express Touches Down in Dubai
RJ Suspends Kiev Services
The inaugural flight at Dubai International
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23 APRIL 2016
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ir India Express launched a new route connecting Mumbai to Dubai International. The service, which operates daily from the UAE airport’s Terminal 2, brings the total of flights between the hub and the Indian city to 117 per week. During the period from February 2015 to this January, over one million passengers are estimated to have travelled between the emirate‘s main airport and Mumbai, according to International Air Transport Association.
fter eight years of operations, Royal Jordanian Airlines (RJ) decided to halt its regular route between Amman and Kiev as tourist numbers between the countries saw a noticeable regression, affecting the feasibility of the service. The decision is in line with the company’s fiveyear business plan that is based on network restructuring. Recently, the carrier also suspended routes to Delhi, Mumbai, Colombo, Lagos, Accra, Alexandria and Milano.
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WEEKLY NEWS INTERNATIONAL Louvre Hotels Expands in Kenya
Radisson RED Agreed for Downtown Portland
arlson Rezidor Hotel Group signed a new Radisson RED in Portland, Oregon, US. Expected to break ground in summer, the newbuild Radisson RED Portland is to start welcoming guests in mid-2018. The hotel will occupy the first eight floors of a 19-storey mixed-use building which will be known as Broadway Tower. Identifying the city as a vibrant destination perfectly aligned with the brand, Javier Rosenberg, chief operating officer, Americas, Carlson Rezidor Hotel Group, said, “Unlike traditional hotels, RED does not have a front desk and uses technology to simplify the experience and provide efficiencies including keyless guest room entry. RED will deliver something truly unique to the marketplace.”
Hyatt Regency Chandigarh Opens
Australia Welcomes First Holiday Inn Express
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nterContinental Hotels Group (IHG) celebrated the opening of Holiday Inn Express Sydney Macquarie Park, the brand‘s first address in Australia. The 192-room property is also the first of 15 Holiday Inn Express hotels to be developed in partnership with international investment group, Pro-invest under a multiple franchise agreement. “With a strong tourism economy in place, coupled with a receptiveness to a select service accommodation brand in this market and a dynamic partner in Pro-invest, Australia presented as an ideal opportunity to continue the growth of Holiday Inn Express,” explained Richard Solomons, CEO, IHG.
Ribbon-cutting ceremony
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yatt Regency Chandigarh launched in Northern India, as the first Hyatt-branded hotel to open in the city planned by world-renowned architect Le Corbusier. The 211-unit property is centrally located in the destination’s business hub and is part of a premium development that includes Elante Mall and an office complex housing multinational companies and diplomatic missions. Puneet Baijal, general manager, Hyatt Regency Chandigarh, commented that the hotel embodies both the city’s design ethos and its residents’ desire for modern accommodations, excellent service and exciting places to eat and drink at. In fact, the establishment features five restaurants and bars.
Broadway Tower rendering
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lready present in eight sub-Saharan countries, with 13 hotels under the Tulip Inn, Golden Tulip and Royal Tulip brands, Louvre Hotels Group inaugurated its first property in Nairobi, Kenya. The four-star Golden Tulip Westlands Nairobi opened with 94 rooms, fine-dining restaurants, spas and swimming pools as well as conference rooms. “The tourism sector, especially business tourism, is experiencing strong growth in this region. Our goal is to be there for our clients, namely key accounts, wherever their business takes them in Africa,” explained Alain Sebah, president, French-speaking and East Africa, Golden Tulip.
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23 APRIL 2016
RENDEZVOUS
Q & A with
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AHMED MARGOUSHY GENERAL MANAGER, DANAT AL AIN RESORT
LOCATED IN THE ‘GARDEN CITY’ IN CLOSE PROXIMITY TO THE UAE CAPITAL, DANAT AL AIN RESORT OFFERS EASY ACCESS TO MAJOR GOVERNMENTAL AND BUSINESS CENTRES AND LEISURE DESTINATIONS AWAY FROM THE HUSTLE AND BUSTLE OF ABU DHABI, AS AHMED MARGOUSHY, GENERAL MANAGER, DANAT AL AIN RESORT, ELUCIDATES.
TRAVEL TRADE WEEKLY: How do you market the property in order to make the most of its location? AHMED MARGOUSHY: Al Ain is a destination with very easy access to Abu Dhabi, Dubai and other UAE emirates and of course the perfect getaway for weekenders from all emirates and Omani cities. We were keen to cover all potential markets with attractive packages that vary between family getaway, joint packages and MICE packages, along with seasonal promotions that fulfil all 23 APRIL 2016
Danat Al Ain Resort
requirements and cover all events. All promotions now are marketed through various channels like road shows in GCC countries, participation in travel exhibitions worldwide, ads in the most popular online travel websites as well as social media platforms. TRAVEL TRADE WEEKLY: How has the profile and perception of Al Ain changed since the launch of the resort? AHMED MARGOUSHY: In the past decade, Al Ain was known as a destination for weekenders from Dubai and Abu Dhabi, despite the fact that Al Ain has the most important universities and hospitals in the UAE, no major events took place expect for Al Ain Aerobatics Show. Danat Hotels and Resorts figured out the importance of Al Ain and was keen to open one of the best five-star resorts that can easily accommodate big MICE business, leisure groups and corporate business. With the profile of eight hotels and three more hotels to come [up] in the coming 18 months, and with the opening of Hazza Bin Zayed Stadium, the new Sheikh Khalifa Mosque and the airport upgrade, Al Ain has become the most important destination that can host sports tournaments, exhibitions and leisure business.
TRAVEL TRADE WEEKLY: The resort is also an attractive destination for private and corporate events. What percentage does this segment represent in your total revenue? AHMED MARGOUSHY: We expect to maximise our volume from corporate events to an extent of 40 percent by the second quarter of 2017. We have all the facilities that can successfully accommodate more than 1,000 participants in one venue fitted with the latest audiovisual equipment. Our outdoor area can easily host more than 3,000 guests in open door events, and is also convenient for team buildings and outings with the best recreation facilities in the city. Danat Al Ain Resort became the best convenient place to host corporate events. TRAVEL TRADE WEEKLY: What are your top priorities for the coming months? AHMED MARGOUSHY: Our top priorities for the coming months are to prepare for the Arabian Travel Market and communicate with the main tour operators for upcoming deals. On the other hand, we will also focus on the summer promotion marketing plan, our Oman sales trip as well as the food and beverage promotions.
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ABDUL HUSSAIN ABDUL RAHMAN HUSSAIN has been selected as Gulf Air’s country manager for Greece. Over the course of his extensive career, Hussain has amassed in-depth knowledge of the aviation and travel industry. He has previously represented the Bahraini national carrier in India and Bangladesh, and has also held management roles both within Gulf Air and with other industry organisations and carriers, including Cathay Pacific Airways. Hussain’s industry knowledge and experience is expected to further strengthen the airline’s presence in Athens, and help to raise awareness of all that Gulf Air has to offer the Greek travelling public.
RAMZI FIKANI
ORHAN ABBAS has been appointed Emirates’ senior vice president of commercial operations for Africa, where he will lead growth efforts across the continent and will report directly to Thierry Antinori, executive vice president and chief commercial officer, Emirates. Since joining the carrier in 1998 as a management trainee, Abbas has held senior positions in Tanzania, Iran, South Africa and the Middle East as well as the position of vice president for India and Nepal. In 2012, he was appointed senior vice president of commercial operations for the Americas region, and then in August 2013 he took on the role of senior vice president commercial operations for Latin America, as well as Central and Southern Africa.
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RAMZI FIKANI has been chosen as director of sales at Al Faisaliah Hotel and Hotel Al Khozama, in Riyadh. Fikani joins the hotel with over 10 years’ experience in the hospitality industry. Most recently, he served as cluster director of marketing at Constellation Hospitality Group in Morocco where he was responsible for the sales and marketing strategy. In his capacity, Fikani will drive the domestic and international sales efforts of Al Faisaliah Hotel, Al Faisaliah Suites and Hotel Al Khozama.
Fikani boasts a decade-long experience
NITA NAGI
ABDUL HUSSAIN ABDUL RAHMAN HUSSAIN
ORHAN ABBAS
WHO’S MOVED
NITA NAGI has been named regional manager for East Africa at Travelport. She joins the technology company from Kenya Airways where she garnered over 30 years’ experience in the aviation sector. Most recently, she headed up the airline’s regional sales strategy. In her new role, Nagi will be based in Nairobi and will support the company’s growth and presence in Kenya, especially with the recent investment and launch of a local state-of-theart customer helpdesk for the country’s travel agency community, as well as the signing of key airline deals with JamboJet, Fly540 and EASAX in the region so far this year.
Nagi will oversee African operations
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MONERA ALI ABDULLAH AL NOWISER
WHO’S MOVED
GERALD LAWLESS has been chosen as the new chairman of the World Travel & Tourism Council (WTTC). Lawless, former group CEO of Jumeirah Group and new head of tourism and hospitality at Dubai Holding, has long been a leading figure in the industry. During his 18-year tenure as CEO of Jumeirah Group, he spearheaded the evolvement of the hotel chain into a globally known luxury hospitality brand, expanding the company’s portfolio to 22 hotels in 11 destinations. He has been a member of WTTC since 2005, sitting on the executive committee since 2008, and as vice chairman since 2012. The WTTC chairman is elected for a term of two years.
CHRISTOPH SCHLEISSING
GERALD LAWLESS
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CHRISTOPH SCHLEISSING is the new general manager at Millennium Resort Mussanah in Oman. A highly respected professional and industry veteran, Schleissing brings with him over 28 years of experience, innovation and expertise in the hospitality sector. He held posts at international hotels and resorts with companies such as Hilton Worldwide and InterContinental Hotels Group, including a three-year tenure at InterContinental Hotel Muscat. Schleissing returns to the Sultanate aiming to make his own contribution to the country’s tourism growth.
Schleissing will head Millenium Resort Mussanah
MONERA ALI ABDULLAH AL NOWISER has been promoted to assistant meetings and events manager at Radisson Blu Hotel, Jeddah. Al Nowiser joined the property in 2011 as meetings and events coordinator and proved to be a valuable team player, with a strong passion for the industry. She continued to develop her leadership skills and knowledge, managing to climb the ladder to assume her current post. As attested by her seniors, she is a positive role model for the Women in Leadership programme created to build on the concept of growing from within and overcoming barriers faced by women to develop into senior leadership positions.
Al Nowiser is The Rezidor Hotel Group‘s first female manager in Saudi Arabia
23 APRIL 2016
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TRAVEL TALK
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VICE PRESIDENT, CARGO COMMERCIAL, WEST ASIA AND SOUTHEAST ASIA, EMIRATES
Our focussed […] strategy […] has put us in a favourable position
“Our focussed sales and marketing strategy employed throughout the Middle East has put us in a favourable position for significant growth. Underscoring our commitment to our hotel partners in the Middle East, Saurabh Rai, our executive vice president will oversee the restructuring of the regional operation and the expansion of the management team at our new regional headquarters in Dubai.”
DIRECTOR OF SALES AND MARKETING, MÖVENPICK HOTEL CASABLANCA
JASSIM SAIF
“Over the three days, we [introduced] our facilities, services and promotions at the [IMEX Frankfurt] exhibition event that is primarily for buyers working in the MICE industry. We [networked] with the other exhibitors and distinguished professionals from the multiple international companies that [attended]. It goes without saying that, in addition to promoting Armed Forces Officers Club & Hotel, we [used] our time there to enhance our knowledge about the business, the trends and enjoy the educational programmes.”
Emirates SkyCargo is the ideal partner for [Sri Lanka]
TARIK KERDOUDI
PRESIDENT, PREFERRED HOTELS & RESORTS
LINDSEY UEBERROTH
DIRECTOR OF SALES AND MARKETING, ARMED FORCES OFFICERS CLUB & HOTEL, ABU DHABI
DULCE ORTEGA
We [networked] with the other exhibitors
“West Asia has always been an important growth region for SkyCargo. Over the past 30 years, we have seen the route perform very well, with increasing volumes of cargo carried out of Colombo to important markets in Europe and the Americas via our hub in Dubai. When combined with the efficiency of one of the youngest fleets in the skies, unrivalled ground-handling facilities and the very latest information technology, Emirates SkyCargo is the ideal partner for Sri Lanka-based businesses as they look to boost trade.”
Comparative advantage of the Kingdom lies in its diversity “For several decades now, Moroccan tourism has been consolidating its development and the positioning of its authenticity label. This positioning represents a real competitive advantage for Morocco today compared to its direct competitors, who are mainly involved in mass tourism. The most significant comparative advantage of the Kingdom lies in its diversity: in terms of the territories and landscapes; of natural resources and ecosystems; as well as diversity of cultures and influences [both] African and European.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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23 APRIL 2016
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AGENT CORNER
AGENT’S INSIGHT When and how did you get involved in the tourism industry? After my first overseas trip to New Zealand for a snow skiing holiday, I was immediately bitten by the travel bug and on my return home, I had a discussion with the travel agent with whom I booked the holiday through and he ended up offering me a job as a travel consultant. My journey had started and I have been in the industry ever since. What are the most important attributes of a good travel agent/tour operator? The key to any role in the industry is to be able to understand three really basic points. First, understand who your customer is; second, discover what it is they really want from their holiday; and third, deliver above expectations every time.
NAME:
Paul Gorman
POSITION: Manager, commercial relationships COMPANY: Luxury Escapes LOCATION: Australia WEBSITE:
www.luxuryescapes.com
What is the most frequently asked question that your company receives from customers? Unfortunately it generally involves something like “Is that your best price?” What are the must-visits and mustdos in Australia that no one should miss? Australia is a land full of must-dos and I will not mention the obvious ones. When coming to Australia people should look for the regional wine areas that offer some of the best food and wine experiences anywhere in the world. Melbourne, my home city, has just been voted the Sports capital of the world for the last decade and I strongly encourage people to experience at least one game of Australian rules football April through to September, or the excitement of the Spring Racing Carnival, October to November. Which destination is on your bucket list? Too many to mention, however, a week on the beach in the Maldives sounds good right now.
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TRAVEL CHANNELS
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AJMAN AND FUJAIRAH MALLS ENTICE VISITORS
City Centre Ajman
CARLSON REZIDOR BIDS ON VIRTUAL EXPERIENCE
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arlson Rezidor Hotel Group unveiled its virtual reality (VR) interface for the Radisson Blu brand’s new design programme, BluPrint. Leveraging the latest in immersive and interactive visualisation technology, the company also created a downloadable application and is employing the use of portable VR devices to showcase the merits of BluPrint. Commenting that this technological edge will help propel the evolution of the Radisson Blu brand, Thorsten Kirschke, president, Asia Pacific, Carlson Rezidor Hotel Group, said, “We are opening up a new world of experiential engagement, enabling a sensorial appreciation of what we have to offer.”
M
ajid Al Futtaim’s Northern Emirates malls, City Centre Ajman and City Centre Fujairah launched a month of shopping experiences for loyal fans in the region, offering customers the chance to compete and win. Teams were invited to retrieve as many items as possible on a given shopping list and check out with the goods within a 10-minute timeframe. Mohammed Al Rais, mall manager, City Centre Fujairah, said, “Through encouraging teamwork in our communities, the Speed Shopping Challenge serves as an innovative shopping experience complemented by our month-long campaign to further enhance Majid Al Futtaim’s vision to create great moments for everyone, everyday.”
IDEAL BOOKING PERIODS DISCLOSED
T
ripAdvisor revealed the least expensive times to book hotels for summer travel in popular worldwide destinations, indicating that for trips to the Middle East, four months ahead is the optimal period when tourists can save approximately 24 percent. Prices increase slightly during the third and fourth week before dropping again for last-minute deals within a couple of weeks of the travel date. Specifically for Dubai, visitors must book within two months in order to save 40 percent. “The report shows there are a variety of time periods during the year when it is ideal to book on TripAdvisor depending on the destination, and savvy travellers can use these insights for significant savings when booking their hotels for summer,” explained Brooke Ferencsik, senior director, communications, TripAdvisor.
ETIHAD’S MEDICAL CENTRE UPS CREDENTIALS
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E
tihad Airways Medical Centre and the Royal College of Physicians of Ireland partnered to provide the airline with educational, training, research and operational excellence opportunities in the field of occupational medicine. The collaboration will enable Etihad Airways to enhance the medical and broader wellbeing services it provides to employees by optimising and developing the skills of the carrier’s staff. “Etihad Airways is leading the drive to raise standards in aviation medicine globally. It is, therefore, a natural step for us to join with the [college], a world-renowned training body, to ensure that we continue to innovate across our business and the industry as a whole,” said Nadia Bastaki, vice president, medical services, Etihad Airways.
23 APRIL 2016
PHOTO ALBUM
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Al Bustan Centre and Residence, Dubai hosted delegates of the 5th Ahli Dubai Karate Open Championship
Saudi Exhibition and Convention Bureau and the Disabled Children’s Association entered into a memorandum of cooperation
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to.
Children enjoyed a junior cooking class at Armed Forces Officer’s Club & Hotel, Abu Dhabi
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Dubai Airports celebrated the launch of AirChina‘s service from Chongqing to Dubai
23 APRIL 2016
Mafraq Hotel organised fun activities for orphaned children
Kimidar Tours was named Egypt's Leading Travel Agency at the World Travel Awards
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NEWS & EVENTS
SCTH President Addresses Global Gathering
H.
R.H. Prince Sultan bin Salman bin Abdul Aziz, president, Saudi Commission for Tourism & National Heritage (SCTH), attended the World Travel & Tourism Council’s global summit in Dallas, US. Bin Abdul Aziz delivered a speech during a closed ministerial session, focussing on safety and security in the sector. Under the theme Travel Beyond Boundaries, the event was joined by a large number of tourism ministers and officials from around the world, in addition to CEOs of reputed international companies engaged in the field.
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EVENTS ARABIAN TRAVEL MARKET Dubai, UAE April 25 – 28 www.arabiantravelmarket.com A major event where global tourism destinations showcase a diverse range of accommodation options, tourism attractions, travel technology and airline routes.
WTM CONNECT ASIA Penang, Malaysia May 18 – 20 www.wtmconnectasia.com A new show bringing together suppliers of southeast Asia and outbound Chinese, southeast Asian and international hosted buyers.
DP Presented at Property Show
D
ubai Properties (DP) showcased its latest development, Arabella 2, in addition to recently-announced and launched projects, including Serena, 1/JBR and Dubai Warf, at International Property Show held in the emirate. “Our diverse portfolio caters to everyone and ranges from high-end luxury residences such as 1/JBR, to affordable housing, our Spanish Mediterranean development Serena. We also anticipate high interest in our latest launch and release of Arabella 2 in Mudon at Dubailand,” commented Marwan Al Kindi, executive director, sales and sales operations, DP.
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ILTM ASIA Shanghai, China May 30 – June 02 www.iltm.com An invitation-only event, where travel agents and advisors from across Asia meet the world’s very best luxury travel experiences.
TURKEY & NEIGHBOURS HOTEL INVESTMENT CONFERENCE Istanbul, Turkey May 31 – June 01 www.cathic.com Now in its sixth year, this programme for the hotel investment community gathers over 1,000 delegates from across the globe.
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