10 SEPTEMBER 2016 ISSUE 357
10 ACCOMMODATION
11 AIR ARABIA TO LAUNCH FEZ – BORDEAUX SERVICE
12 BA FLIGHTS TO TEHRAN TAKE OFF
PASSENGER TRAFFIC AT DWC SURGES 79.8 PERCENT
MILLENNIUM AND DEYAAR TO ADD 1,000 ROOMS IN DUBAI
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
MODERATE REGIONAL PASSENGER TRAFFIC GROWTH
ASSISTANT EDITOR Rita Kasziba JOURNALISTS Memnon Arestis Ellen Petty CONTRIBUTORS Ana Mladenovic Dominique Christou SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
Middle Eastern airports reported a 3.4 percent increase in the volume of passengers in June, with the slower than usual pace of improvement reflecting the timing of Ramadan.
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WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515 neil@globetm.com
ccording to Airports Council International, Asia Pacific once again delivered a notable 9.9 percent surge. As for the first half of the year, both regions maintained strength and generated an increase of 8.8 percent over 2015. During the six-month period, growth in the Middle East was largely driven by Doha and Muscat with traffic up 20.2 percent and 17.5 percent, respectively. In terms of air freight, despite the sluggish global trade development, thanks to Dubai and Doha, the Middle East achieved a 5.5 percent rise, while Asia Pacific witnessed a 5.9 percent hike.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735 kuka@rmamedia.com
INCREASED DEMAND FOR FLYDUBAI FLIGHTS
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 david@simpson-media.com
MENA EXCHANGE RATES
as of
2
9.9.2016
COUNTRY
CURRENCY 1USD=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
108.71
Egypt (EGP)
Pound
8.88
Iran (IRR)
Rial
31,295.16
Iraq (IQD)
Dinar
1,168.81
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,507.10
Libya (LYD)
Dinar
1.38
Morocco (MAD)
Dirham
9.70
Syria (SYP)
Pound
214.10
Tunisia (TND)
Dinar
2.19
Yemen (YER)
Rial
250.10
In the first half of the year (H1), flydubai reported a total revenue of AED 2.3 billion (USD626 million), up 5.4 percent and a loss of AED89.9 million (USD24.5 million), 39 percent lower than the same period in 2015.
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assenger volumes rose to 4.9 million, a year-on-year growth of 16.5 percent, while the number of business class seats soared 19 percent. The carrier, which celebrated its seventh anniversary in June, operated 5,577 more flights than in H1 2015, marking a 14.9 percent boost, due to increased frequencies to existing destinations. Upon delivery of six aircraft in the second half of this year, the airline will add a number of destinations from Dubai, including Bahrain, Bangkok, Moscow and Zanzibar.
10 SEPTEMBER 2016
WEEKLY NEWS Oman Adds Value for Tourists
Sharjah: Guest Nights Up 19 Percent
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Sharjah welcomed 878,006 visitors in the first half of the year, accounting for a total of 1.99 million overnight stays, up 19 percent year-on-year.
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man’s Ministry of Tourism, in partnership with Petroleum Development of Oman (PDO), has inaugurated sales service points in Al Jabal Al Akhdar. Within the framework of the project, six service portals have been launched in selected areas of the destination to sell locallyproduced products and services. Two platforms will offer fruits, two will provide tourists with authentic Omani food, one will showcase handicrafts and at the last one tourism services such as guided tours will be available. The initiative will allow locals to present and market their products in a way that adds value to tourists.
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ccording to H.E. Khalid Jasim Al Midfa, chairman, Sharjah Tourism and Commerce Development Authority marketing and promotional initiatives, such as the Sharjah My Family Destination campaign, which was launched halfway through the year and offered a 20.6 percent deduction on accommodation rates, played an essential role in achieving AED378 million (USD102.9 million) in revenues. Demand at Ramada Sharjah for example, exceeded all expectations with occupancy levels reaching 100 percent during the summer, an increase of 15 percent over the corresponding period in 2015. Similarly, guest numbers at Time Ruby Hotel Apartments, Sharjah rose 10 – 15 percent, while at Sahara Centre a 15 percent rise in visitations led to a 10 percent boost in sales.
10 SEPTEMBER 2016
WEEKLY NEWS
Khalifa Port to Welcome World’s Biggest Ships
ART Marine to Manage Abu Dhabi Marinas
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bu Dhabi’s developer of tourism, cultural and residential destinations, Tourism Development & Investment Company has appointed ART Marine to operate Eastern Mangroves and Marsa Al Bateen marinas. The destination at Eastern Mangrove features 30 berths able to accommodate vessels between eight and 33m, while the Marsa Al Bateen location boasts two marinas that can dock a maximum of 371 boats and yachts. This site also is home to what is said to be the GCC’s first commercial dry stack, with space for 138 boats. Both projects will provide high-quality facilities and boutique services such as cleaning, chandlery as well as vessel registration.
Eastern Mangroves
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bu Dhabi Ports has revealed plans to add a 1km quay wall to Khalifa Port and further deepen the main channel and basin to a depth of 18m in order to accommodate the largest container ships. Due to be completed by mid-2018, National Marine Dredging Company will employ 250 workers to dredge the channels and use the materials to build the wall and adjacent yard, creating an additional area of 600,000m2 for handling cargo. “Building on recent growth at Khalifa Port, we are future proofing our operations to ensure we can continue to attract the world’s leading operators,” noted Mohamed Juma Al Shamisi, CEO, Abu Dhabi Ports, emphasising the development’s importance to maintaining the emirate’s status as a global trade and investment hub.
Expo Centre Sharjah: 65 Percent Increase in Events
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xpo Centre Sharjah (ECS) reported a strong performance in the first half (H1) of the year driven by a 65 percent rise in the number of consumer and trade exhibitions and conferences held at the venue. During the six-month period, the centre staged 15 events versus nine in the same period in 2015, leading to a 20 percent hike in attendance with some 320,000 visitors on record. “These figures are a clear indicator of a growing exhibitions industry in Sharjah, and a result of our effective promotion of local industries. What is remarkable about these figures is that the exhibitions industry has successfully withstood the after-effects of low oil prices and geopolitical tensions,” said Saif Mohammed Al Midfa, CEO, ECS.
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WEEKLY NEWS
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TCA Abu Dhabi Celebrates Course Graduation
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Abu Dhabi
bu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) held a ceremony at Park Rotana Hotel Abu Dhabi, to celebrate the graduation of 30 Emirati students who were enrolled in the eighth Tourism Youth Summer Programme. The course, which offers employment opportunities in the local tourism sector to the youth, is consistent with the authority’s strategic vision of providing UAE nationals with professional development options while further consolidating the capital’s status on the global map. The graduates, aged between 18 – 21, attended the programme’s workshops which covered diverse topics, including culture, hospitality, aviation, tours, events, attractions, sports tourism, entertainment and entrepreneurship.
DP to Unveil Residential Project
The Residence Collection to Launch in 2017
Serena
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n a recent announcement, Khalaf Ahmad Al Habtoor, chairman, Al Habroor Group, stated that The Residence Collection at Al Habtoor City is set to be completed in the second quarter (Q2) of 2017. Consisting of 1,460 apartments, with options ranging from one- to seven-bedroom establishments, including loft-style units, penthouses, and luxury penthouses, the new address will allow inhabitants to enjoy a selection of amenities and facilities, such as swimming pools, indoor and outdoor tennis courts, a boulevard, as well as retail and cultural centres. The two 74- and one 52-storey towers are located in close proximity to Dubai’s famous landmarks, hospitals and schools.
Artist’s depiction of The Residence Collection at Al Habtoor City
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ubai Properties (DP)’s new townhouses in the Portuguese-inspired community, Casa Dora at Serena in DUBAILAND, will be released for sale soon. Following the success of the launch of the first townhouses in Bella Casa community at Serena earlier this year, DP has opened pre-sale online registration for buyers and investors interested in attending the second event for the sought-after development. Marwan Al Kindi, executive director, sales and sales operations, DP, said, “Strong demand for affordable housing keeps Dubai’s property market buoyant. With over 10 years of experience in navigating the country’s ever-changing real estate market, we are confident that the launch of additional units in our Serena community will continue to positively contribute towards a healthy real estate market in the UAE.”
10 SEPTEMBER 2016
WEEKLY NEWS ACCOMMODATION
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Work is Underway on Deyaar’s Al Barsha Project
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he property will comprise of 299 hotel rooms and suites as well as 109 one- and two-bedroom serviced apartments. Additional facilities will include restaurants, a spa, a business centre, a gym and children’s play area. To meet the needs of visitors seeking Sharia-compliant accommodation, separate male and female leisure amenities will be offered, such as a dedicated ladies swimming pool. Saeed Al Qatami, CEO, Deyaar, said, “Our Al Barsha project is complementary to our growth strategy and is a significant expansion of our portfolio in the hospitality sector, as we are aiming to manage 1,000 hospitality units by 2018.”
Rendering of the development
Due to be completed in December 2017, construction on Deyaar’s Al Barsha project has begun.
Dar Al-Handasah to Develop Deira Islands Resort
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ollowing the signing of the agreement in February this year, Nakheel and RIU Hotels & Resorts have appointed Dar Al-Handasah for the development of the entities’ joint venture at Dubai’s Deira Islands. The AED900 million (USD245 million) project will comprise 800 rooms, four swimming pools, a kids’ club as well as a spa and fitness centre. RIU Hotels & Resorts’ first hotel in the GCC will boast a selection of restaurants, including an evening dining space with a stage for live entertainment. A waterpark, covering for 10 percent of the plot, will also be constructed. Due to the completed in 2019, the destination has been hailed as the emirate’s first all-inclusive four-star location providing affordable family accommodation in line with Dubai’s tourism vision.
Rendering of Deira Islands
10 SEPTEMBER 2016
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WEEKLY NEWS ACCOMMODATION
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ONE at Palm Jumeirah Growing Rapidly
D Rendering of ONE at Palm Jumeirah
eveloper Omniyat has announced that its flagship ONE at Palm Jumeirah project has reached level three of its cores, with first level slabs now extending 16m above ground level. Located on the left trunk of Dubai’s iconic destination, the slabs are due to be completed to level 15 by the end of this year, making the development taller than its neighbouring structures. Expected to be completed in 2018, the property was designed by architects SOMA. Buyers will have the choice of interior design finishes from Japanese designers Super Potato and London-based Elicyon. The private residence will also be home to One Palm Clubhouse, boasting amenities such as a fine-dining restaurant, outdoor cinema, cigar lounge, spa, yacht club as well as indoor and outdoor swimming pools.
Hyatt Adds 10 Properties in Q2
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Hotels has chosen Fourzone Middle East to be the fitout contractor for R Hotels The Palm Resort and Spa. Hailed as the first holistic health and wellness resort in the region, the property will be designed in an organic style utilising wood and earth colours. The four-star resort on Dubai’s Palm Jumeirah will feature 253 rooms and suites, including executive and presidential suites as well as an executive lounge. R Hotels’ sixth project will also boast a restaurant with a healthy menu, a gym, tennis court and guests will also be able to take advantage of fitness classes. In addition to a swimming pool and private beach, separate male and female spa facilities will include a Hamman, sauna, steam bath and treatment rooms.
Hyatt Place Shenzhen Airport
Rendering of R Hotels The Palm Resort and Spa
R Hotels Partners with Fourzone Middle East
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yatt Place and Hyatt House’s growth continued in the second quarter (Q2) of the year with the inauguration of 10 hotels, four of which were in the Asia Pacific region. This year also welcomed the first duel-branded Hyatt Place and Hyatt House properties in Shenzhen with Hyatt House Shenzhen Airport marking another first for the brand, as its initial opening in Asia. Hyatt House was also recognised for the highest guest satisfaction among North American upper extended stay hotel chains by J.D. Power. Steve Haggerty, global head of capital strategy, franchising and select service, Hyatt Hotels Corporation, noted, “The openings […] in Asia Pacific are a testament to our commitment to strategic growth for these brands throughout the region and the world.”
10 SEPTEMBER 2016
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WEEKLY NEWS ACCOMMODATION
Anantara The Palm Dubai Resort Welcomes New Café
Qatari Luxury Hotel for Cats
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nantara The Palm Dubai Resort has unveiled the brand-new Revo Café, located in the South Residence of the property. The new café features an urban stylish design, serving breakfast, lunch and dinner with a balanced menu and detox juices. The freshly-launched outlet will also have an outdoor terrace, where shisha will be served. “The rustic urban design invites guests to stay, relax and have a great conversation while enjoying a fresh meal. We are passionate about creating a new dining experience that fits with our resort’s culture and will not hurt your pocket,” commented, Jean-Francois Laurent, general manager, Anantara The Palm Dubai Resort.
Airbnb: Third-Largest Online Accommodation Provider
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ith a variety of different sized chalets offering either a farm-view or outside catio, Qatar’s Catari Cat Hotel provides lavish accommodation for cats whilst owners are on holiday or relocating. The feline lodging, which opened in 2014, delivers the highest standard of care following International Cat Care guidelines. Rooms, which sleep between one and four guests, feature raised platforms to relax as well as enough space to play with a selection of toys on hand. The hotel also offers a taxi pick up service and sends pet-lovers regular updates and photos. With occupancy levels rising, the property frequently reaches full capacity during peak holiday seasons and 85 percent of its bookings are repeat visitors.
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hocuswright estimates that Airbnb, currently valued at USD30 billion, is the third-largest online seller of accommodation worldwide, the second most valuable online travel company and in terms of gross bookings, it is on its way to become the fourth largest online travel agency. In regards to booking volumes, the company outshines all regional sellers and is expected to exceed Ctrip and Rakuten this year. If its rapid growth is maintained and Europe continues to account for half of Airbnb’s bookings, the company is likely to overtake Expedia in the region in 2017. With a third of US travellers staying in private accommodation in 2015, compared to a tenth in 2011, renting a home is now a regularly considered option.
10 SEPTEMBER 2016
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WEEKLY NEWS ACCOMMODATION
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MILLENNIUM AND DEYAAR TO ADD 1,000 ROOMS
Signing ceremony
in Dubai
DEYAAR HAS TEAMED UP WITH MILLENNIUM & COPTHORNE HOTELS TO LAUNCH THREE HOSPITALITY PROJECTS WITH A TOTAL OF ALMOST 1,000 UNITS IN DUBAI.
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n terms of the deal, the hotel company will manage and operate the developments’ accommodation establishments and serviced apartments, and provide consultancy services during the construction phase of the ventures. Next to the Mall of the Emirates in Al Barsha, the first project will comprise a hotel and serviced apartments, while The Atria in Business Bay will offer luxury residences. Located in Dubai Science Park, the third development will boast premium service apartments, offering yet another alternative for visitors to the destination. Adding a total of 953 units to the emirate’s inventory, all three ventures are scheduled for completion between late 2017 and early 2018.
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art of Kidimar Group, Paradise Red Sea Resort, Almas Red Sea Palace and Diamond Red Sea Resort in Hurghada have joined River Rock Hotels & Resorts’ portfolio. Located within the Golden 5 City, the resorts boast a total of 1,072 rooms and suites and offer all-inclusive concepts and a variety of experiences to holiday-makers. Guests can enjoy plenty of activities, including a diving centre, aqua park, swimming pools, water sports, fresh sea water lagoon, yacht marina, horse riding centre, tennis courts as well as shopping arcades. “This move marks another milestone in Kimidar Group’s quest in tourism [...]. I certainly believe River Rock Hotels & Resorts will add value to Golden 5 City properties by sharing their expertise on operating all-inclusive resorts,” commented Kamel Abouelkheir, chairman, Kimidar Group.
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Increased Privacy at BurJuman Arjaan by Rotana BurJuman Arjaan by Rotana
River Rock Hotels & Resorts Expands in Egypt
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urJuman Arjaan by Rotana, Dubai has unveiled its newly renovated threebedroom connected suites. Perfect for family getaways and for friends travelling in a group, the units offer ample space and high levels of privacy. “This is a first for the property and we are very excited to offer this unique setting to our guests,” commented Ulrike Andorff, general manager, BurJuman Arjaan by Rotana. As Andorff explained, the launch of the suites comes in response to an increased demand for shared rooms, especially from families who wish to stay on the same floor, separated from everyone else yet not necessarily in the same room all together.
10 SEPTEMBER 2016
WEEKLY NEWS AIR
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Air Arabia to Launch Fez – Bordeaux Service
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he new twice-weekly itinerary will provide links between the Moroccan city and France’s popular southwestern destination, offering greater opportunities for tourists to travel between the locations as well as enhanced onward connections. The low-cost carrier will operate an Airbus 320 from Fez to its fifth French gateway. Launched in 2009, Air Arabia Maroc already flies to a number of European cities.
Bordeaux
Air Arabia Maroc has announced its newest route between Fès-Saïss Airport and Bordeaux-Mérignac Airport, effective from December 03.
Emirates Takes A380 to New Zealand
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Christchurch
tarting October 30, Emirates’ Airbus A380 will fly between Dubai and New Zealand five times a day. With the introduction of the double-decker aircraft on the Christchurch route – which will replace the currently deployed Boeing 777-300ER – the Middle Eastern airline will become the first carrier to offer regular scheduled services on A380s to and from the destination. As part of the upgrade, Emirates will also cancel the enroute stop in Bangkok, enabling passengers to travel all the way between Christchurch and Dubai, with just one stop in Sydney. The launch of the A380 flights will coincide with the introduction of the Airbus A380 on the carrier’s daily nonstop itinerary between Dubai and Auckland.
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WEEKLY NEWS AIR
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BA Flights to Tehran Take Off
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ollowing the recent lifting of sanctions, British Airways (BA) has relaunched its London – Tehran route, which will be operated six times a week with a Boeing 777. In addition to providing enhanced flexibility between the UK and the Middle East, the itinerary promotes the growth of tourism, giving travellers more opportunities to experience the destination’s rich heritage and culture. As the second-largest economy in MENA, the latest offering will also support Iran’s diverse business market and potential to foster commercial links. The direct service between Heathrow Airport’s Terminal 5 and Imam Khomeini International is one of 20 the new routes launched by the airline year to date.
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ank of Palestine sealed an agreement with Royal Jordanian Airlines (RJ) to launch a co-branded MasterCard called My Miles as part of RJ’s endeavor to enhance its market share and commercial existence in the Palestinian market and to encourage bank customers to use credit cards. The agreement grants MasterCard holders points for purchases made through the My Miles card whereby they will earn one Royal Plus mile against each dollar spent using the card locally or abroad, whether the purchase is performed in the market or online. According to Hashem Shawwa, CEO, Bank of Palestine, this one-of-a-kind agreement offers privileges to customers and supports to use of credit cards.
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Bank of Palestine and RJ offcials
RJ Encourages the Use of Credit Cards
10 SEPTEMBER 2016
WEEKLY NEWS AIR
Austrian Airlines Grows Middle East Presence
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p to 17 weekly flights are now being offered by Austrian Airlines to Iran following the introduction of threeweekly scheduled services to Isfahan. As of summer 2017, the airline plans to introduce an additional frequency to the destination, complementing the existing up to twice daily flights to Tehran. The underlying reason for the expanded flight offering is a new bilateral air transport agreement between Austria and Iran, which could be renegotiated for the first time in 30 years.
10 SEPTEMBER 2016
Qatar Airways Enhances Riyadh Operations
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atar Airways has introduced a third daily service between Doha and Riyadh. Operated every day except on Tuesdays, the additional frequency brings the number of weekly flights offered between the capitals to 20, translating into a 40 percent boost. As Ehab Amin, senior vice president, commercial, GCC, Levant, Iran, Iraq, Yemen and Africa, Qatar Airways, noted, the enhanced capacity also means that travellers are able to benefit from more first class seats between Riyadh and Doha. The Qatari airline, which currently flies to eight cities in Saudi Arabia, has also recently increased operations to Medina to three daily services while to Jeddah, the carrier offers a total of 143 flights per week.
Riyadh
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WEEKLY NEWS AIR
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TAV to Manage Muscat Lounge
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New lounge in Muscat
AV Operation Services, a subsidiary of TAV Airports, has won a bid to operate a private passenger lounge at Muscat’s new terminal building for the next 10 years under its Primeclass brand. As explained by Ali Bora İşbulan, general manager, TAV Operation Services, the facility will boast suite rooms, a spa centre and a shopping hall over an area of 3,050m2 and a seating capacity of 550. İşbulan added, “We will be serving to approximately 250,000 guests annually at the lounge which is planned to be put into service in 2017.” The latest addition brings the total number of lounges operated by the company to 40 in eight countries.
Novus Aviation Capital Settles in London
QAIA Traffic Grows
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notable year-on-year increase of 9.7 percent was recorded in passenger numbers at Jordan’s Queen Alia International Airport (QAIA) in July. According to statistics released by Airport International Group (AIG), the company responsible for QAIA’s operation, during the month under review, the hub welcomed 821,625 travellers, pushing year-to-date traffic to 4,246,086 passengers, a 6.2 percent boost over the corresponding timeframe in 2015. Consequently, aircraft movements and cargo traffic volumes both registered increases of 5.6 percent and five percent, respectively, between January and July. As Kjeld Binger, CEO, AIG, noted, in the coming months, a number of new airlines are set to begin flying to and from QAIA, which will also soon inaugurate the second phase of the new terminal project.
Queen Alia International Airport
urther expanding its global footprint, Dubai-based aircraft leasing platform, Novus Aviation Capital, launched its Londonbased subsidiary, Novus Aviation Capital (UK). By establishing its presence in one of the most prominent aviation centres and international financial capitals worldwide, the company aims to further reinforce its growth and recent success. “For Novus, expanding with a new office in London is a well-timed and ambitious step forward that demonstrates the company’s commitment to our long-term business strategy and comes as part of our plans to capitalise on our leading position,” contemplated Safwan Kuzbari, CEO, Novus Aviation Capital.
10 SEPTEMBER 2016
RENDEZVOUS
Q & A with
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SHAHZAD BUTT GENERAL MANAGER, RAMADA DOWNTOWN DUBAI
IN A CROWDED MARKETPLACE LIKE DUBAI, LOCATION IS IMPORTANT BUT AS SHAHZAD BUTT, GENERAL MANAGER, RAMADA DOWNTOWN DUBAI, EXPLAINS, GUESTS ARE LOOKING TO GET MORE AND MORE FOR THEIR MONEY.
TRAVEL TRADE WEEKLY: Having recently completed the first three months at Ramada Downtown Dubai, what achievements are you most proud of? SHAHZAD BUTT: I came in during the summer months and the main challenge during that period, not just in our property but in the entire emirate, is the occupancy and the average daily rate. We are proud that we have been able to stabilise the business and achieve a 96 percent occupancy and further increase our average daily rate. TRAVEL TRADE WEEKLY: With supply and competition for a fair share of the market growing apace in Dubai, what have been the main challenges over the past few months for you and the hotel’s management team? 10 SEPTEMBER 2016
SHAHZAD BUTT: With a lot of new options coming in the market, guests have become more picky. Sometimes, it is not even a matter of pricing but managing guest expectations. You have to create an experience for them which will exceed their expectations and provide good value for money. With these in mind, our main focus has always been on the quality of service. Our property’s competitive advantage over other five-star properties in Downtown Dubai and the Business Bay is that we are the only hotel apartment in the area. We are ideal for the family market, with our one- and twobedroom apartments, and the facilities like fully-equipped kitchenettes. Our studio apartments are also perfect for a romantic stay, with views of Burj Khalifa and Dubai Fountain, which will suit honeymooners and staycationers. TRAVEL TRADE WEEKLY: What strategies will you be using in order to make the most of the hotel’s idyllic location and facilities? SHAHZAD BUTT: The development in Downtown Dubai never stops, that is the beauty of our location. Right now, the next big [project in the proximity] of our hotel is Dubai Opera, which is only a five- to 10-minute walk from the property. We are exploring opportunities as to how to make the most of this newest attraction through sponsorships or by possibly offering packages with discounted ticket prices. These are just some strategies that we are looking at, where we will basically pass on the advantage of our location onto our guests. TRAVEL TRADE WEEKLY: With the UAE’s airlines continuously expanding their network and Dubai becoming one of the world’s busiest hubs, how are these developments shifting your focus towards new, previously overlooked or out-of-reach destinations? How important are long-haul markets, such as Australia or the US – where Gulf carriers continue to build a stronger presence – to your business? SHAHZAD BUTT: Emirates, along with the other airlines, have always been valuable in bringing visitors to Dubai, through their continuous expansion and the inauguration of new routes. Dubai Department of Tourism & Commerce Marketing (DTCM) has also been very effective in capitalising on these
new routes by organising various roadshows to create awareness of Dubai as a tourist destination. We are working closely with DTCM in order to have presence in these new markets, and we are looking at their yearly calendar of exhibitions and roadshows to see where we can take part in. Right now, we are looking at assigning general sales agents and representatives in emerging markets, such as Africa, mainly West Africa. China continues to grow and is yet to reach its full potential, and as Emirates expands its presence in [the Asian country], there will be a better opportunity to attract and penetrate this huge market. For the long-haul markets, specifically Australia, Dubai has become a proper tourism destination, and not just a stopover destination. Both Emirates and DTCM have done a great job in promoting Dubai to the Australian market through various roadshows, and the agreement between Emirates and Qantas Airways. Likewise, the US market is also on the radar of DTCM. Based on statistics, almost 90 – 95 percent of passengers from the US just pass [through] Dubai International and do not really visit the city. The challenge is to get them to stay in the emirate and not just inside the airport. With the opening of the new theme parks including IMG Worlds of Adventure and Dubai Parks and Resorts, they will have more reasons to visit the city and stay for two – three days. TRAVEL TRADE WEEKLY: What are the most important tasks in your agenda? SHAHZAD BUTT: We have to make sure that the property is up to the standard of the guests. Our team is doing well at the moment but guests will always look for more value for their money. We have plans to upgrade and enhance our services and facilities, and make sure that they match the guests’ requirements.
View from Ramada Downtown Dubai
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WEEKLY NEWS INTERNATIONAL
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Outrigger Guests Support Coral Project
North American Hotels Post RevPAR Increase
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he World Tourism Organization (UNWTO) has expressed its full support to the decision of the government of Indonesia to grant free visa to citizens of 169 countries. By simplifying procedures, the step is set to attract high volumes of international travellers to the country. The visafree policy is valid for a maximum stay of 30 days, has no restriction on the number of visits per year, and is non-extendable nor convertible to any other stay permit. Nationals of visa-free countries can enter Indonesia in any of the 124 immigration check points that the country possesses. “Indonesia is setting an example to the world.” said Taleb Rifai, secretary general, UNWTO.
Indonesia
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TA took its strategic partnership programme (SPP) for Thailand to the next level by teaming up with the Tourism Authority of Thailand (TAT) and tvN to host a four-day familiarisation and filming trip in the country at the end of August. The SPP is a key part of the TAT’s long-term strategy to position Thailand as an upscale tourism destination. The trip included the filming of the latest part of tvN’s new travel series, M.U.S.T, meaning My Unexpected Sweet Trip, in Thailand. During the journey, participants experienced the country’s new offerings as well as luxury tourism products and services, demonstrating Thailand’s capabilities as a quality leisure destination, explained to Srisuda Wanapinyosak, deputy governor, international marketing, Asia and South Pacific, TAT.
uests of Outrigger Konotta Maldives Resort recently joined Best Dives Konotta’s marine biologist and staff to relaunch a coral regeneration initiative. Caterina Fattori, marine biologist gave a presentation on global warming and its impact on coral in the Maldives to both European and Chinese guests. Visitors later joined the expert to connect living coral fragments that had been displaced by waves to coconut ropes with additional follow up restoration work taking place a few days later.
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UNWTO: Indonesia is Setting an Example
Outrigger Konotta Maldives Resort
Thailand
GTA Hosts Thai Fam Trip
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ravelClick’s North American Distribution Review revealed a 3.8 percent year-on-year increase in RevPAR for the second quarter (Q2) of the year. Bookings through online travel agents, hotel company websites and global distribution systems rose 3.3 percent, six percent and 7.4 percent, respectively. Reservations made by direct calls to the hotel or by walk-in customers decreased 7.3 percent, while the volume of calls to a central reservation office fell 2.7 percent. Compared to Q2 2015, average daily rates were up 1.3 percent and based on bookings for the next quarter, positive growth as well as online and mobile trends are predicted to continue. The report focussed on hotel bookings for the transient segment based on 25 North American markets.
10 SEPTEMBER 2016
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WEEKLY NEWS INTERNATIONAL
10 SEPTEMBER 2016
AC Hotel Celebrates Mexican Debut
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tarwood Hotels & Resorts Worldwide and PT Thamrin Ekspress Indonesia jointly announced the opening of Four Points by Sheraton Jakarta, Thamrin. The launch marks the first Four Points by Sheraton property in the city and the sixth project flying the brand’s flag in the country. The new address features 164 guest rooms and an all-day dining venue, while for meetings and events, the property offers three comfortable and stylish function spaces. Additionally, guests can take advantage of the 24-hour fully-equipped fitness center.
AC Hotel Guadalajara
Four Points by Sheraton Jakarta, Thamrin
Four Points by Sheraton Inaugurated in Jakarta
ontinuing the brand’s Latin American expansion, the launch of AC Hotel Guadalajara was commemorated with an opening party featuring an exhibition by the famed photographer Nigel Barker. Developed and owned by FibraHotel, the 188-room property boasts an infinity pool and fitness centre on the 12th floor as well as a sky deck offering panoramic views of the city. Marriott International’s latest project also features AC Lounge and AC Kitchen, serving tapas and European cuisine. Additionally, the installation of Kallpod technology in public and meeting spaces further enhances service by allowing guests to communicate with staff at the push of a button.
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CEO, SEVEN TIDES
“Jumeirah Messilah Beach Hotel & Spa is committed to improve the environment and the quality of the wellbeing of our community. It is an honor to be awarded once again [by Green Globe], which would [have not been] possible without the hard work and persistent dedication of our colleagues. It is truly a testament to their continuous pursuit for excellence in delivering exceptional services.”
PAUL GRIFFITHS
[We are] committed to improve the environment
CEO, Dubai Airports
[DWC] undergoes expansion to accommodate 26 million passengers by 2018
“We are very pleased with the way Dubai World Central (DWC) has performed in the first half [of the year] and look forward to all-round growth during the remainder of the year. Already one of the world’s top 20 international cargo hubs, we hope to see DWC play an increasingly important role in passenger operations as it undergoes an expansion to accommodate 26 million passengers by 2018.”
Tourism is a force for good
DUKES Dubai has created a truly unique product “The attention to detail and investment into interior design for DUKES Dubai has created a truly unique product, and one that delivers on Seven Tides’ commitment to luxury and quality. Sold as fully-furnished freehold residences with round-the-clock management by the DUKES team, our collection of studios and one-bedroom apartments present an excellent investment opportunity; further compounded by our guaranteed return on investment of 10 percent per annum for the first five years.”
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CHAIRMAN, JUST A DROP
FIONA JEFFERY
ABDULLA BIN SULAYEM
GENERAL MANAGER, JUMEIRAH MESSILAH BEACH HOTEL & SPA, KUWAIT
HAKAN PETEK
TRAVEL TALK
“Tourism is a force for good, it connects people from different cultural backgrounds and environments. The World Travel & Tourism Council’s Tourism for Tomorrow Awards celebrate the achievements of ethical tourism businesses around the world that look to give back to local communities by enhancing livelihoods where they operate and protecting the environment and cultural traditions to ensure a sustainable world for the future.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
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10 SEPTEMBER 2016
10 SEPTEMBER 2016
TAREK MADANAT has begun his new role as director of sales and marketing at Jumeirah at Etihad Towers. In his new capacity, the seasoned professional will be responsible for spearheading the hotel’s activities of the sales, marketing and public relations teams. Madanat has 16 years of experience in senior management positions at a variety of international hotel chains such as The Ritz-Carlton Hotel Company, JA Resorts and Hotels as well as InterContinental Hotels Group. Madanat was also the area director of sales and marketing in Jordan and the Levant region for Kempinski Hotels while his most recent position was area director of sales and marketing at InterContinental Hotels Group in Jordan.
AHMED DAHMASH has been appointed director of sales and marketing at Nobu Hotel Riyadh. Dahmash has held a variety of positions in the past, such as sales manager and country director of international sales at Hilton Worldwide. All in all, he has 25 years of experience in luxury hotel management, including both hotel and corporate office based roles in locations like Jeddah, Riyadh and Kuwait, among others. Arriving from his latest role as executive director at GCI Hospitality Management in Egypt, he will utilise his knowledge and expertise of the region and use his passionate approach to showcase Nobu Hotels’ unique product to both local as well as international guests.
AMR ESSA
WHO’S MOVED
SHERIEF ABOUELMAGD
AHMED DAHMASH
TAREK MADANAT
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AMR ESSA has been recruited as director of rooms at Nobu Hotel Riyadh. Essa, who has over 20 years of experience in rooms as well as food and beverage operations, was a part of the preopening management teams of Jumeirah Bab Al Sharms in Dubai, Sheraton Sharm Hotel, Resort, Villas & Spa in Egypt as well as Thunderbird Resort in the Philippines. In his new position in Saudi Arabia, Essa will share his knowledge in dealing with pre-opening situations that require high flexibility, quick decision making, and hands on leadership, by empowering his team to ensure every guest is satisfied with the entire stay and experience a vibrant atmosphere of service at the upcoming property of Nobu Hotels.
SHERIEF ABOUELMAGD has been named general manager at Meliá Doha, Qatar. After graduating from Florida International University, Abouelmagd began his career with Marriott International and has since accumulated over 28 years of experience in the industry. Over the years, he has held numerous managerial positions with Marriott International both in the US as well as the Middle East. He then moved to Mövenpick Hotels & Resorts to work as general manager at various properties. His journey with Meliá Hotels International started in 2009, as area director of operations for Egypt and Tunisia. Abouelmagd is known for his talent for proactively identifying and resolving problems and maximising productivity.
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TRAVEL CHANNELS
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EZ10 DRIVERLESS CAR TESTED IN DUBAI
EZ10 vehicle
IHG CELEBRATES WORLD WATER WEEK
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nterContinental Hotels Group (IHG) commemorated World Water Week by releasing details on the progress made through its international water stewardship programme and other initiatives. In partnership with water-use experts, Water Footprint Network, IHG has mapped its global estate of more than 5,000 properties and the majority of its pipeline projects against risks related to both water quantity and quality. The targeted actions will ultimately enable hotels to manage and mitigate water risk by measuring and monitoring water usage, improving their performance and resilience against local water challenges and engaging staff, guests as well as external stakeholders in water stewardship.
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n partnership with Emaar Properties, Roads and Transport Authority (RTA) has trialled the first autonomous 10-seater vehicle on a 700m track on Dubai’s Mohammed bin Rashid Boulevard. As explained by H.E. Mattar Al Tayer, director general, RTA, the smart transport system was designed by Easy Mile and Omnix International to travel short distances on pre-programmed routes in multi-use environments. As well as meeting all safety requirements, EZ10 is fitted with a sensor and intelligent system, enabling it to adapt to sudden changes in order to avoid collisions. Al Tayer added that the innovative solutions form part of Dubai’s strategy of switching 25 percent of all mobility journeys to driverless trips by 2030.
JA RESORTS & HOTELS HONOURS EMIRATI WOMEN
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A Resorts & Hotels recognised the achievements of the Emirati female associates on its team. David Thomson, chief operating officer, JA Resorts & Hotel, said, “We take great pride in nurturing and growing our local talent through our strong Emiratisation programme and have implemented a fast track recruitment process to source, select and recruit outstanding UAE national candidates. We are particularly delighted to see the strong work ethic and drive amongst the female employees on our workforce.” The hospitality group is proactive in sending its Emirati associates on externally run college and university courses and training programmes to hone their skills.
J JUMEIRAH MESSILAH RECOGNISED FOR GREEN EFFORTS
umeirah Messilah Beach Hotel and Spa, Kuwait has been accredited for the second consecutive year by Green Globe, the global certification organisation for sustainable tourism. Following an inspection process, the luxurious property achieved a score of 79 percent. The hotel has efficiently conserved water and energy and reduced electricity consumption on a consistent basis, reaffirming its commitment to responsible operations. Since its launch in 2013, the management has embarked on various initiatives that have contributed to the local community, with colleagues placing continuous efforts in raising environmental awareness and promoting ecologically friendly practices.
Jumeirah Messilah Beach Hotel and Spa
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10 SEPTEMBER 2016
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AGENT CORNER
AGENT’S INSIGHT When and how did you get involved in the tourism industry? We started as a small brick and mortar travel shop out of Sharjah and now are a leading online travel agency based in India and the UAE. We have been operational for over 11 years and now are branching out to Saudi Arabia and Qatar in the coming months. What are the most important attributes of a good travel agent/ tour operator? Great service and customer satisfaction at the centre of whatever the travel agent does and [this] will eventually reap rewards in the long-run. What is the most frequently asked question that your company receives from customers? We receive a lot of queries on our 24/7 call centre for booking assistance but the most frequently asked questions are [pertaining to] extra baggage and visa assistance support for our loyal customer base. What are the must-visits and must-dos in Dubai that nobody should miss? The must-visits are all the old city and souq charms along with the newer tourist attractions in new Dubai. At the Top at Burj Khalifa is an experience in itself. The various cuisines available at various outlets is a must-do for any foodies. Overall, a mix of culture, food, attractions, the dunes and the beach would make my ideal Dubai holiday. Which destination is on your bucket-list? My next destination would be Switzerland with my family. I would love to dip into a few of those Swiss chocolates. 10 SEPTEMBER 2016
NAME:
Raheesh Babu
POSITION: Chief operating officer COMPANY: Musafir LOCATION: Dubai, UAE WEBSITE: www.musafir.com
Desert Adventures Enhances Business
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esert Adventures has further widened its business scope and increased its presence at hotels across the UAE. By securing excursion sales desks at select properties, Desert Adventures aims to provide tourists with the opportunity and convenience of managing and planning their itinerary right at their base. Through the guidance and advice of professional travel expert, those interested in adding extra value to their trip can also work within their time and budget limitations. Desert Adventures plans to secure more excursion sales desks at key hotel partners across the country as part of the destination management company’s overall objective of providing exceptional travel experiences
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TRAVEL CHANNELS
SAUDI ARABIA STRENGTHENS YOUTHS’ COMMITMENT
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BURJUMAN ARJAAN BY ROTANA CATERING TO ALL GUESTS
BurJuman Arjaan by Rotana
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he 148-suite BurJuman Arjaan by Rotana, Dubai recently enrolled 31 colleagues from different departments in a training programme in order to enhance their knowledge of various disabilities and help them better understand the needs of these guests. The course also outlined guidelines on room features and design, emergency procedures and what etiquette to follow when interacting with guests. Colleagues even had a brief introduction to sign language. “With the travel industry opening its doors to more and more people, our hotel has always been favoured by families, therefore it is essential that we as a hotel also enhance our skills in order to welcome more and more guests with diverse and different backgrounds and needs,” explained Ulrike Andorff, general manager, BurJuman Arjaan by Rotana, Dubai.
Tabuk
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audi Commission for Tourism & National Heritage (SCTH) represented by Live Saudi Arabia programme, recently organised a three-day tourism trip to Tabuk, for 39 students of University of Dammam. The schedule included meetings with municipality officials, and visiting a number of historical and tourist attractions in the area, such as a heritage village, farms, a museum, mosque as well as a national park. The initiative aims to strengthen youth’s national identity and their desire for nation-building and to preserve unity and the Kingdom’s achievements.
GULF HOTELS DONATES TO BAHRAIN SOCIETY
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cheque of BHD1,000 (USD2,652) was donated by Gulf Hotels Group to Bahrain Parents Care Society in support of the organisation’s activities. The contribution was presented by Aqeel Raees, CEO, Gulf Hotels Group to Ahmed Al Bana, chairman, Bahrain Parents Care Society. Al Banna expressed his great pride and appreciation to the executive management team of the hotel group for the valuable efforts over the past years in achieving the goals and aspirations of the society.
ELECTRIC CAR CHARGING AT MÖVENPICK DUBAI
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övenpick Ibn Battuta Gate Hotel Dubai has installed an electric car charging station in a bid to encourage the use of renewable energy and reduce the emirate’s carbon footprint. Available at no cost to drivers with a green card charger and able to recharge two vehicles concurrently, the dock is one of just two situated within a Dubai hotel. The initiative is part of the property’s commitment to sustainability and social responsibility, aiming to conserve energy and water resources through the implementation of ecological practices and the utilisation of new technology. Mövenpick Hotels & Resorts has been hailed as the most Green Globe-certified hotel company in the world.
Mövenpick Ibn Battuta Gate Hotel Dubai
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PHOTO ALBUM
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Oryx Rotana Doha held three swimming camps this summer (and Captain America also made an appearance)
H.H. Sheikh Mohammed bin Rashid Al Maktoum ruler, Dubai (centre) visited IMG Worlds of Adventure
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to.
Splash Fest activities at Al Seef Resort & Spa by Andalus in Abu Dhabi
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
City Centre Rotana, Doha conducted a blood donation activity
The Around the World in 50 Days campaign attracted 1.7 million visitors to Bawadi Mall in Al Ain city
10 SEPTEMBER 2016
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NEWS & EVENTS
New Developments Unveiled at Cityscape Global
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eld at the Dubai World Trade Centre, the 15th Cityscape Global was a platform for showcasing a number of new projects in the UAE, including Emaar Properties’ The Tower at Dubai Creek Harbour. "We consider Cityscape Global to be the leading platform that highlights the remarkable growth and evolution of Dubai’s property sector,” said Ahmad Al Matrooshi, managing director, Emaar Properties, ahead of the event. “Through our participation, we reach out not only to investors but also to world-class partners, who work with us on our mega-developments that have transformed the emirate’s property scene.”
Second Annual Sharjah FDI Forum This Month
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EVENTS SEATRADE CRUISE MED Tenerife, Spain September 21 – 23 www.seatradecruiseevents.com A major biennial event focussed on the world’s secondlargest cruise destination, the Mediterranean and its adjoining seas.
8TH HOTELIER SUMMIT MIDDLE EAST Doha, Qatar September 27 – 28 Investors, owners, operators, designers and other service providers will convene in Doha, offering a plethora of business opportunities.
IMEX AMERICA Las Vegas, US October 18 - 20 www.imexamerica.com The hosted buyer programme qualifies and brings key buyers to the show, with IMEX America covering travel and accommodations.
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heraton Sharjah Beach Resort & Spa will play host to the second annual Sharjah Foreign Direct Investment (FDI) Forum, which will be held under the theme Sharjah FDI: The Gateway to the Middle East, North Africa and South Asia, between September 28 – 29. The event is expected to be attended by 300 decision-makers, business leaders and economic experts, who will share knowledge and perspectives on trends and developments in FDI both in MENA as well as internationally. As Sheikha Bodour bint Sultan Al Qasimi, chairperson, Sharjah Investment and Development Authority, noted, over the past years, the emirate has successfully established itself as an economic and investment destination and today it is one of the major economic forces behind UAE’s growth.
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ITB ASIA Singapore October 19 – 21 Hundreds of companies and organisations will come together for the annual three-day business-to-business trade show.
10 SEPTEMBER 2016