24 DECEMBER 2016 ISSUE 372
24 DECEMBER 2016 ISSUE 372
02 PASSENGER TRAFFIC RISES
08 ACCOMMODATION
ROTANA’S VAST EXPANSION PLANS
06 ITB BERLIN TO FEATURE A DEDICATED MEDICAL PAVILION
05 Technology 07 Airports
17 International
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Passenger Traffic Rises
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALIST Ellen Petty CONTRIBUTORS Ana Mladenovic Dominique Christou Panayiotis Karanicholas Stella Alexandrou SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
According to Airports Council International (ACI), in September, Asia Pacific and the Middle East delivered a passenger traffic increase of 9.8 percent and 11.9 percent, respectively. For the year-to-date, both Asia-Pacific and the Middle East grew 10 percent.
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n the Middle East, Doha and Muscat were in leading positions reporting passenger traffic increases of 22.6 percent and 17.1 percent respectively for the month. The largest hub in the region, Dubai also generated double-digit growth at 10.3 percent. Regarding air freight, despite global trade growth remaining weak, in September Asia Pacific generated robust growth at 6.7 percent whereas the Middle East rose by 3.1 percent.
Strengthening Aviation in the MENA
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of
2
22.12.2016
COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
111.04
Egypt (EGP)
Pound
19.15
Iran (IRR)
Rial
32,321.08
Iraq (IQD)
Dinar
1,178.69
Kuwait (KWD)
Dinar
0.31
Lebanon (LBP)
Pound
1,503.67
Libya (LYD)
Dinar
1.46
Morocco (MAD)
Dirham
10.15
Syria (SYP)
Pound
213.30
Tunisia (TND)
Dinar
2.36
Yemen (YER)
Rial
250.15
The International Air Transport Association (IATA) highlighted four priorities in the Middle East and North Africa (MENA) which must be addressed for aviation to deliver maximum economic and social benefits.
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hese priorities include sufficient and affordable infrastructure capacity, aligned with user needs; curbing the spate of unprecedented increases in taxes and charges over the last year; aligning consumer protection regulations with global standards; and enhancing security efforts. Passenger demand in the region is set to expand 4.8 percent each year on average over the next 20 years, to become a market of 400 million passengers in 2035. “Strengthening aviation, in partnership with governments, pays huge social and economic dividends. Airlines in MENA face very different business challenges. But whether building or protecting competitiveness, cost-efficient infrastructure, global standards, reasonable costs and secure operations are critical,� said Alexandre de Juniac, CEO, IATA.
24 DECEMBER 2016
WEEKLY NEWS
Positive Prospects for Mecca Jones Lang Lassale (JLL) recently released its first report on Mecca, assessing the real estate market in Saudi Arabia's holy city.
Mecca
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he report addresses an almost unlimited global demand for hotel and other tourist facilities in Mecca due to the continued growth of religious tourism, creating huge opportunities for both developers and investors to upgrade existing properties and create new ones. Jamil Ghaznawi, national director, Saudi Arabia, JLL, said, "Increasing religious tourism in line with Saudi Vision 2030 will create huge opportunities in the retail, hotel and broader accommodation sectors in Mecca. The long term prospects for the hotel sector are extremely positive given the reliance on accommodation providers to support the global unlimited demand of religious pilgrims to Mecca.”
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Dubai Welcomes Celebrity Constellation‘s Debut
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elebrity Cruises and Dubai’s Department of Tourism and Commerce Marketing commemorated the inaugural visit of Celebrity Constellation during her maiden voyage across the Gulf. Jamal Humaid Al Falasi, director, Dubai Cruise Tourism, said, “We hope that our partnership with Celebrity Cruises enables us to reach a broader range of visitors, including more young couples and families, allowing us to use their stopover in Dubai as an opportunity to showcase everything the city has to offer. This takes us another step towards achieving our goals of further developing Dubai as a cruise destination and welcoming one million cruise tourists per year by 2020.” The celebration involved the exchange of a plaque between government dignitaries and the ship’s captain before attendees embarked on a tour of the vessel.
24 DECEMBER 2016
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WEEKLY NEWS TECHNOLOGY
ibtm Fuelled by Technology
ibtm world welcome reception 2016
Hosted in Barcelona, ibtm world 2016 witnessed the meetings industry technology propel.
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nspired by the latest virtual reality technology, videography, and giant LED walls, illuminated flooring and other gizmo innovations, many of the 3000 international exhibitors showcased themselves accordingly. Graeme Barnett, exhibition director, ibtm world, applauded the creativity of exhibitors this year and commented, “The inspiration of exhibitors has been unbelievable, and the visual impacts of so many live, hands on experiences and attractions have drawn the crowds to their stands.”
Enhanced Payment Options for Qatar Airways Travellers
Travelport Hosts 10th Annual Chinese Agent Summit
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atar Airways is now accepting UnionPay credit and debit cards through its website for ticket and other sales, expanding payment options for customers around the world. The option to pay with UnionPay cards provides Qatar Airways travellers with a high quality and secure payment service worldwide, and is accepted in 160 countries. Commenting on the move, Akbar Al Baker, group CEO, Qatar Airways, said, “Our partnership with UnionPay International […] provides our global customers with more flexible payment options when they choose to book with Qatar Airways. We are committed to finding ways to better serve our customers; […]. We are tireless in our pursuit to provide the most secure and convenient options to travellers as we go places together.”
24 DECEMBER 2016
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ore than 130 travel agents and delegates from 14 key airlines celebrated the 10th anniversary of Travelport’s annual meeting with Chinese agents on November 24. The gathering presented the opportunity for the travel commerce platform to showcase its airline merchandising technology, a simpler solution of selling branded fares and ancillaries while boosting revenues. Moreover, the latest version of Travelport Smartpoint was also displayed, with upgraded features such as new user interfaces, maps and content. As one of the carrier representatives in attendance, Pilar Esteve, client manager, Finnair, commented, "These sessions provide us with valuable opportunities to build and strengthen industry relationships and better understand Travelport’s latest innovation.”
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WEEKLY NEWS
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ITB Berlin to Feature a Dedicated Medical Pavilion
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TB Berlin 2017 will be fully devoting a platform to medical tourism with the Medical Tourism Pavilion in Hall 3.2. As one of the fast-growing markets, the current turnover of the world’s medical tourism industry is around USD439 billion, forecasted to soar up to 25 percent over the next decade. David Ruetz, head, ITB Berlin, stated, “Over the next 10 years, three to four percent of the world’s population will undertake trips motivated by offers of medical treatment. ITB Berlin aims to highlight this growth market and all its aspects and provide buyers and providers with a new platform”.
A Popular Choice for GCC Visitors
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The Seychelles
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he Seychelles Tourism Board Office in Dubai has confirmed that visitor numbers from the GCC region have shown impressive year-on-year growth over the past months. The Seychelles has seen a continuous rise in visitor arrivals from the region over the past two years. In 2014, the destination welcomed a total of 18,668 visitors, growing to 27,089 visitors in 2015. During the first 10 months of this year, figures have already surpassed targets with a record of 25,293 visitors from the GCC. The figure is a testament to the passion and dedication that the Seychelles Tourism Board Office in Dubai has in imagining and delivering a schedule of highly engaging activities and events.
24 DECEMBER 2016
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WEEKLY NEWS AIRPORTS
Dubai Airports Support Dubai Expo 2020
Dubai International Airport
Dubai Airports has signed a memorandum of understanding (MoU) with the Bureau Dubai Expo 2020 to ensure a world-class experience for the millions of guests that will visit Dubai during the event.
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s part of the agreement, Dubai Airports will engage with the expo’s team and airport stakeholders to create an experience inside the airport which will set the tone for visitors and entice transfer passengers to return or stopover. "We are always looking at ways to enhance the experience for the millions of customers that pass through our airports each year. Our collaboration with the Bureau Dubai Expo 2020 will take that one step further as we deliver an Expo 2020 experience starting at the airports and the quality of service travellers the world over have come to expect from Dubai,” enthused Paul Griffiths, CEO, Dubai Airports.
24 DECEMBER 2016
Enhanced Results for Ras Al Khaimah Airport
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ccording to H.E. Sheikh Salem Bin Sultan Bin Saqr Al Qasimi, chairman, department of civil aviation, Ras Al Khaimah, this year will mark, Ras Al Khaimah International Airport’s most successful year in its history, with record passenger numbers, aircraft movements and cargo handled. The airport is set to welcome a record 471,432 passengers this year, an increase of 52 percent, against 309,591 passengers in 2015. Aircraft movements, including all categories, in the first 10 months of the year were at 11,364. The airport has also set a record in the amount of cargo handled by almost doubling, reaching 3,100 tonnes from 1,600 tonnes for the January-October 2015 period.
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WEEKLY NEWS ACCOMMODATION
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ROTANA’S VAST EXPANSION
Plans ROTANA PLANS TO OPEN SEVEN NEW HOTELS IN DUBAI, FOUR HOTELS IN ABU DHABI AND ONE IN RAS AL KHAIMAH BY THE END OF 2020.
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ix of the upcoming properties will be five-star addresses, with the remaining properties comprising of a mix of four- and three- star hotels and hotel apartments. Upon completion, the new establishments will add 4,360 keys to Rotana’s existing inventory, taking its fast expanding portfolio in the UAE to 44 properties. Omer Kaddouri, CEO, Rotana, said, “With us bringing to the local market 12 new properties within the next four years, we further express our commitment to supporting the UAE’s tourism ambitions and reaffirming our belief in the long-term prospects of the country’s hospitality industry.”
Deutsche Hospitality Reinforces Presence in Egypt
Showcasing Emirati Heritage
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n 2018, Deutsche Hospitality will add a 10th address to its Egyptian portfolio with the introduction of Steigenberger Hotel El Lessan Ras El-Bar. Located on the Damietta waterfront, the 158room property will boast two restaurants, a swimming pool as well a spa and fitness facilities. The hotel, owned by Holding Company for Tourism and Hotels, will serve both business and leisure guests. Commenting on the expansion, Puneet Chhatwal, CEO, Deutsche Hospitality, noted, “This is another step to grow internationally with our hotel brands. With our 10th property in Egypt, we strengthen our position in this country of rich history.”
rom December 13 – 19 Tilal Liwa Hotel celebrated Al Dhafra Festival, one of the most important and biggest festivals in the region, aimed at preserving the cultural heritage of the Abu Dhabi, the UAE and the region. The hotel welcomed lovers of heritage tourism from all over the world, and the event featured a number of events and competitions. All-in-all, the festival seeks to preserve the Emirati culture as well as stimulate the economic activity in the Western Region and promote the Gate of the Empty Quarter, Madinat Zayed. Khaled Sharabassy, general manager, Tilal Liwa Hotel, said, “The Al Dhafra Festival is one of the most-awaited events in the Western Region because it showcases the cultural heritage of the Emirati.”
24 DECEMBER 2016
WEEKLY NEWS ACCOMMODATION
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AccorHotels to Invest in Banyan Tree
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ccorHotels will invest an initial SGD24 million (USD11 million) in Singapore-based Banyan Tree, where both parties will then co-develop the brands owned by Banyan Tree around the world. Banyan Tree will also have access to AccorHotels global reservations and sales network, as well as its loyalty programme Le Club AccorHotels. This investment will be made through a mandatory convertible debenture that at conversion will give AccorHotels an estimated five percent stake in Banyan Tree. AccorHotels has an option to purchase an additional approximate five percent stake. Sebastien Bazin, CEO, AccorHotels, said, “ Collaboration with Banyan Tree is a great opportunity to complement our business proposition to owners with iconic brands, while always better servicing our guests.”
Istanbul Welcomes Dusit Thani Residences
Construction Begins on Jumeirah’s Tallest Tower
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Rendering of The Address Residences Jumeirah Resort + Spa
Dusit Thani Residences Maslak Istanbul
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usit International has signed a management agreement with Abduljawad Holding, an investment company based in Saudi Arabia, to operate the Dusit Thani Residences Maslak Istanbul. Set to open as part of Maslak 1453, a commercial, business and residential hub situated over two million m2. Hailed as Dusit International’s first property in Turkey, the project will comprise of over 300 luxurious apartments, long-term leased residences, and amenities not limited to, a swimming pool, meeting rooms, a large gym and a spa. Suphajee Suthumpun, CEO, Dusit International, commented, “We are delighted to partner with Abduljawad to bring the Dusit brand to Turkey for the first time. This is an important step in our global expansion and puts us in a good position for further development throughout Europe, the Middle East and beyond.”
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iddle East Foundation Group has started work on the foundation of The Address Residences Jumeirah Resort + Spa, a single tower with a distinctive section carved out of the centre, giving the impression of two structures. Expected to be the tallest tower on Jumeirah Beach Walk, the 255,000m2 property will be home to 183 hotel rooms and suites as well as serviced apartments and residences, all managed by The Address Hotels + Resorts, Emaar Hospitality Group’s flagship brand. The 75-storey building will also feature a series of infinity pools and terraces, arranged in an extensively landscaped oasis.
24 DECEMBER 2016
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WEEKLY NEWS ACCOMMODATION
Shangri-La and Taj Combine Loyalty Schemes
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Shangri-La Hotel, Lhasa
n an effort to broaden their reach and offer more unique experiences, Shangri-La Hotels and Resorts and Taj Hotels Resorts and Palaces have announced a strategic partnership to unite their guest loyalty programmes. Due to officially launch in March, 2017, the Warmer Welcomes initiative integrates Taj InnerCircle with Golden Circle so that some six million members can seamless access benefits at both groups. Guests will be able to earn points across 200 properties in 27 countries and enjoy top-tier status matching at all locations. Rakesh Sarna, CEO, Taj Hotels Resorts and Palaces noted, “This alliance will help drive deeper engagement for our most valuable guests and members as they will now be recognised seamlessly at some of the world’s finest hotels across multiple geographies.”
Marriott and Katara Offer Hospitality Training
Welcoming Al Habtoor City Hotel Collection
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24 DECEMBER 2016
W Dubai – Al Habtoor City
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atara Hospitality and Marriott International have collaboratively launched Tahseen hospitality training programme, a scheme focussed on fast tracking the next generation of Qatari leaders into successful careers within the country’s growing hospitality sector. Developed with Cornell University, INJAZ AL-Arab and Education for Employment, the 12 – 18-month initiative will expose graduates to all aspects of running a hotel and will lead to managerial prospects. Recruitment for the programme will commence in 2017, with opportunities for 50 Qatari graduates. Arne Sorenson, CEO, Marriott International said, “Through our close collaboration with Katara Hospitality, we aim to help nurture the dreams and aspirations of young Qatari nationals and support the rapid growth the hospitality sector is forecast to sustain over the years.”
halaf Ahmad Al Habtoor, group founding chairman, Habtoor Group, officially inaugurated the Al Habtoor City Hotel Collection, along with Marriott International, at a grand opening VIP event on December 06. The hospitality, entertainment and residential complex, comprises of three prominent fivestar luxury hotel brands, Dubai’s first-ever St. Regis Dubai, the UAE’s first W Hotel and the what is said to be Middle East’s largest Westin Hotel. The historical opening ceremony marked the first completed project along the banks of the newly launched Dubai Water Canal. Attendees had the opportunity to experience all three hotels within The Hotel Collection. They started their journey in the landscaped Versailles Gardens of The St. Regis Dubai, followed by a gala dinner at The Westin Dubai, Al Habtoor City. The night progressed to W Lounge located on 30 floor of W Dubai – Al Habtoor City, where guests mingled while enjoying the spectacular night view of Dubai’s skyline.
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WEEKLY NEWS AIR
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Qatar Airways Launches Krabi Service Qatar Airways is now serving the coastal gateway of Krabi, Thailand, from Doha, four times a week.
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ith the launch of this new service Qatar Airways has become the first Middle Eastern airline to provide scheduled services to Krabi, providing fast and convenient access. Marwan Koleilat, senior vice president, Asia Pacific, Qatar Airways, said, “Thailand remains an important market for Qatar Airways as we continue to explore key secondary destinations to better serve the global traveller.”
First Madrid Flight to Luxor
World’s Shortest A380 Service by Emirates
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Luxor International Airport
n December 1, Emirates flew its shortest scheduled flight Airbus A380 service with running time from Dubai to Doha at one hour and 20 minutes, and return at one hour and 10 minutes. The journey operated with the A380 aircraft touched down in Hamad International Airport to a fanfare of salutes and a welcoming from key officials and trade guests. On the flight was Adil Al Ghaith, senior vice president, commercial operations, Gulf Middle East and Iran, Emirates. At the terminal, guests received an in-depth tour of emirates iconic double-decker aircraft, first-class amenities including private suites and shower spas, amid the first class lounge serving an array of luxuries.
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he first charter flight from Madrid to Luxor International Airport was announced by Taher el Edissi, head, Egyptian Tourism Authority, in Luxor on December 5. A total of 45 Spanish tourists disembarked at Luxor while 70 passengers continued their flight to Cairo International Airport.
Emirates A380
24 DECEMBER 2016
WEEKLY NEWS AIR
Oman Air Pass Launches
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Four New Charter Flights to Hurghada via Chernivtsi Airport
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elebrating the 46th National Day in Oman, Oman Air has introduced the new Oman Air Pass, which offers regular travellers between Muscat and Salalah the chance to pre-purchase an online booklet containing eight discounted one-way tickets. On top of this offer, the airline is further serving its travellers between the two cities by offering them 460 Sinbad miles when using the new pass. Oman Air has increased capacity between Salalah and Dubai 42 percent so far this current year, a record rise of 71,176 seats with six daily flights.
Chernivtsi Airport
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Colombo Flight Service by Gulf Air
s of December 28, Chernivtsi Airport will run four charter flights to Hurghada. Flights will be carried out by Bravo Airways using McDonnell Douglas airplanes. According to the published schedule, flights will be take place on December 28, 2016 and January 4, 11, and 18, 2017. By July 12, 2017, Chernivtsi Airport will resume catering regular flights after a long break. According to the the Chernivtsi City Council, in the period from July 12 to November 11, the local airport served 4684 passengers inbound and 4597 passengers outbound.
Turkish Airlines adds Havana-Caracas
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ollowing its recent announcement of the addition of Colombo to its network of destinations, Gulf Air has now rolled out its flight timetable for its five weekly flights to and from Bandaranaike International Airport, which will launch from January 19, 2017. Yahya Ali Buali, director, sales and marketing, Gulf Air, said, “Gulf Air’s five weekly service between Colombo and Bahrain affords convenient flight timings for travellers with morning and evening flights departing Colombo alongside afternoon and evening flights departing Bahrain. Our tailored flight schedule satisfies the needs of the varied passenger base we are catering to on this route – both those travelling for business and leisure[…].”
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urkish Airlines, continue to expand its global reach by adding Havana which brings the total number of destinations that the Turkish flag carrier serves to 295 worldwide. South Africans can now fly from Cape Town, Johannesburg and Durban to Havana via Istanbul, and the flight carries on to Caracas, Venezuela. The Havana-Caracas itinerary will connect travellers to more than 20 destinations around the world such as Cape Town, Johannesburg, Durban, Paris, London, Madrid, Rome, Milan, Moscow, Barcelona, Beirut, Guangzhou, Madeira, Lisbon, Porto, Frankfurt, Tenerife, Shanghai, Hong Kong, Beijing, Zurich, Amsterdam, Munich, Copenhagen, Lyon, Berlin and Vienna.
24 DECEMBER 2016
Q & A with
RENDEZVOUS
MOHAMMAD LABBAN GENERAL MANAGER, HYATT REGENCY SHARM EL SHEIKH
EGYPT’S TOURISM INDUSTRY HAS BEEN TRANSFORMED IN RECENT YEARS, WITH FURTHER EUROPEAN FLIGHTS BEING REINTRODUCED, MOHAMMAD LABBAN, GENERAL MANAGER, HYATT REGENCY SHARM EL SHEIKH, OFFERS AN INSIGHT INTO THE CURRENT MARKET CONDITIONS.
TRAVEL TRADE WEEKLY: Have you seen a shift in where travellers arrive from? MOHAMMAD LABBAN: Italy restarted its operation with 11 direct flights to Egypt's Red Sea resort of Sharm El-Sheikh as well as 30 flights scheduled from Ukraine. In addition, Germany has been operating two flights weekly since October 31. At the same time, occupancy fell sharply after the mass evacuation following [an unfortunate] incident.
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Hyatt Regency Sharm El Sheikh
The demographics coming from the Gulf States have changed and Egypt must be prepared to welcome a larger share of the Arab market. Such significant opportunities boost occupancy in several destinations like Marsa Alam in the coming period. The region is a promising touristic area due to its huge resources, such as expansive diving areas with stunning coral reef. This means it faces many future opportunities for expansion by offering global travellers diversity in options. As for Hyatt, we are focusing on the expanding Gulf and Arab market by offering constant promotions, marketing campaigns and tailoring our services to fit their tastes. We are working closely with our tour operator partners to guarantee the smooth operation of business once the European flights return. TRAVEL TRADE WEEKLY: How has the tourism industry changed in recent years? MOHAMMAD LABBAN: Egypt has become in the past few decades, a mass-tourism destination, attracting sun-seekers with its beach resorts and package deals. Popular spots include Sharm El Sheikh, in the south of the Sinai Peninsula, which is known for its dive sites and wealth of diving centres. There has been a shift in the purpose of visits from the traditional aim of seeking sunny weather and rich historical sites to attending conferences and events. Such a shift from mass tourism will
open new horizons for tourism in Egypt. Travel Trade Weekly: How does Hyatt Regency Sharm El Sheikh stand out amongst the competition? MOHAMMAD LABBAN: Travellers will always need a place to stay when out of town on business or on vacation. We at Hyatt will make our hotel their preferred option by offering the right balance of customer service and price; offering a unique environment or specialty services to differentiate ours from the competition and limit the number of rooms offered at discounted rates. We as a Hyatt brand are offering a luxurious five-star product that has been able to maintain an unwavering level of service even during the harsh circumstances that the destination is now facing. We continue to focus on the ultimate guest satisfaction that attracts the true Hyatt guest looking for a distinguished experience.
Hyatt Regency Sharm El Sheikh
24 DECEMBER 2016
WEEKLY NEWS INTERNATIONAL
Hotel Indigo Debuts in Australia
Thailand Welcomes Holiday Inn Express
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nterContinental Hotels Group has opened the doors to Holiday Inn Express Krabi Ao Nang Beach on the popular Ao Nang Beach in Krabi, Thailand. The 218-room hotel boasts a 24-hour fitness centre, free WiFi and a self-service business centre, while being nestled amongst a plethora of restaurants, bars and streetfood options. The property also features the brand's signature Great Room where guests can dine and interact with each other during their stay. Commenting on the new address, Morgan Layberry, general manager, Holiday Inn Express Krabi Ao Nang Beach, said, “Combined with its close proximity to the beach, nearby food and retail options, our new modern accommodation, tastefully characterised by Sino Portuguese influence, provides guests with all the modern convenience, services and facilities expected of a Holiday Inn Express hotel.”
Radisson Blu Launches in Hua Hin
Dusit International Continues Expansion
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24 DECEMBER 2016
Radisson Blu Resort Hua Hin
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hailand is now home to the new Radisson Blu Resort Hua Hin beachfront resort, located two hours from Bangkok. With the property boasting 118-rooms and suites, guests can also choose to stay at one of the 22 deluxe pool rooms, where they can access the pool straight from their rooms. Furthermore there are a number of food and beverage outlets available at the property, a spa, fitness centre, three swimming pools and a variety of recreational activities in the surrounding area including water sports, golf and vineyard tours. For events, the hotel boasts three function spaces, with the largest spanning 200m2. “With its laidback but sophisticated feel, the resort offers a holistic getaway from the bustling capital city of Bangkok, […], said, Preet Inder Singh, general manager, Radisson Blu Resort Hua Hin.
Holiday Inn Express Krabi Ao Nang Beach
Fortitude Valley
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nterContinental Hotels Group (IHG) and Pointcorp, have signed a management agreement for a new build Hotel Indigo, to be located in Brisbane’s cultural and creative heartbeat, Fortitude Valley. The 140-room Hotel Indigo Brisbane Fortitude Valley is the first Hotel Indigo signing within Australia and New Zealand and is due to open in 2020. The property will be part of a mixeduse development which will include residences, commercial office and retail, and it is expected to be the first development of its kind in the area, creating a new epicenter for the valley. Karin Sheppard, chief operating officer, Australasia and Japan, IHG, said, “We expect Hotel Indigo Brisbane Fortitude Valley to be the leading lifestyle boutique hotel in Brisbane, bringing a new and vibrant experience to the city.”
usit International has continued its global expansion by debuting its dusitD2 and Dusit Princess brands in the UAE and China, respectively. Catering to business and leisure travellers, the upscale dusitD2 Kenz Dubai offers 237 modern guest rooms and suites, three meeting rooms, a boardroom, a rooftop pool, spa, fitness centre, an all-day-dining restaurant specialising in Mediterranean cuisine, and a contemporary Thai restaurant. Moreover, DusitPrincess Resort Panzhihua, Sichuan is the first internationally branded resort in Panzhihua city and is conveniently situated within the city’s ecotourism zone, Puda Sunshine International Retreat, which comprises sports venues, a theme park and wellness facilities. The 206room upper midscale resort includes 169 villas with an outdoor garden, an all-day dining restaurant, and an on-site medical centre providing a range of wellness programmes.
dusitD2 Kenz Dubai
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WEEKLY NEWS INTERNATIONAL
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Deutsche Hospitality Extends Africa Portfolio
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Upgraded Golf Course Unveiled in Southern Florida The Naples Beach Hotel & Golf Club in Southwest
New Look for Sheraton Lagos Hotel
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heraton Lagos Hotel has revealed 107 newly renovated club rooms and suites, all refreshed and furnished with modern interiors and enhanced amenities. The hotel also unveiled the new Sheraton Club Lounge which combines intuitive design with a higher level of comfort and access, providing club guests with added privileges and highly personalised services. Visitors can enjoy complimentary breakfast, tea, coffee, drinks and snacks. “We are confident that these modern enhancements and added amenities will further empower our guests and enable them to experience more during their stay,” said Barry Curran, area general manager, Nigeria, Starwood Hotels & Resorts Worldwide.
Cape Verde
he Resort Group and Deutsche Hospitality have signed management contracts to develop two new hotels in the Cape Verde archipelago, which will become home to the Steigenberger Hotels and Resorts and Jaz brands. Both properties are scheduled to open by 2020. Puneet Chhatwal, CEO, Deutsche Hospitality, said, “Expanding into a new country is a major step forward for our company. The international alignment of our portfolio strengthens us as an economic force and raises brand awareness. We are looking forward to opening our new hotels in such wonderful surroundings.” The two hotels will be developed on a single site located at Santa Monica Beach on the island of Boa Vista.
ollowing a seven-month dramatic renovation of its championship golf course, The Naples Beach Hotel & Golf Club in Southwest Florida, golf course is now open and fully operational. The course features, among others, an on-site championship golf course, a spa, and tennis centre. This USD50 million project is the result of a collaboration of Jack Nicklaus, course designer, Nicklaus and John Sanford, architect, Sanford Golf Design. Nicklaus stated, “I think those who have played The Naples Beach Hotel & Golf Club before are in for a pleasant surprise. I believe the golf course has been transformed into a fun, exciting, aesthetically pleasing layout, largely due to hard work of John Sanford and our own David Savic.”
24 DECEMBER 2016
EXECUTIVE CHAIRMAN, ROOMSXML
“There exist challenges [that are] unique to being a woman in the workplace and these are evident to varying degrees across the globe. Part of Gulf Air’s mission to be a healthy organisation includes empowering our female workforce, [...]. I am honoured to work amongst female colleagues of the calibre we have at Gulf Air and take this opportunity to congratulate all Bahraini women for their significant achievements and contributions to the Kingdom as we celebrate Bahraini Women’s Day today.”
GENERAL MANAGER, GOLDEN SANDS HOTEL APARTMENTS
It is really humbling [...] to get [a MSE 2] rating
“It is really humbling for a family owned, bootstrapped and debt-free business like ours to get [a CRISIL MSE 2] rating in a highly competitive industry. I would like to recognise the support extended by our suppliers and thank our customers for reposing the confidence in us. This rating is of significance especially in the light of travel suppliers going bankrupt in recent times. Good to know that when travel agents choose to work with roomsXML, their bookings are in safe hands.”
SENIOR VICE PRESIDENT, CUSTOMER EXPERIENCE, QATAR AIRWAYS
ROSSEN DIMITROV
SAHAR ATAEI PRAKASH BANG
CHIEF FINANCIAL OFFICER, GULF AIR BEIRUT
I am honoured to work amongst female colleagues
MOHAMMED KHOORI
TRAVEL TALK
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We are upgrading our facilities to cater to [all] [...]
“We would like to extend our sincerest appreciation to our industry partners who attended the networking dinner to hear about the latest developments, especially the completion of refurbishments in our hotel apartments. We are upgrading our facilities to cater to the demands of both our leisure and business travellers. It has been an enjoyable evening and we thank our partners for their continued support.”
[It] is testament to our investment in innovation
It is an honour to be named as the Best Premium Service Concept provider at the Mercurys Awards 2016. This prestigious industry award recognises the commitment that Qatar Airways has to providing its travellers with the very best service and is testament to our investment in innovation, and our dedication to exceeding our passengers’ expectations.”
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24 DECEMBER 2016
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WEEKLY NEWS AGENTS
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Tuwaiq Teams Up with Floridian Company Tuwaiq travel agency has entered a strategic business collaboration with Orlando Limo Tours in Florida. The partnership will provide luxury travel and transportation solutions to companies as well as individual clients in the US and the GCC.
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rlando Limo Tours services include luxury chauffeured services, yacht and private jet rentals, luxury and specialised hotel reservations, villa rentals, and personal protection services. “It is definitely an exciting development for our company which has come at an opportune time when travel and tourism industry is booming in the GCC in general and the UAE in particular and will help us take a leap to the next level of growth,” commented David Tujjar, CEO, Orlando Tours.
Abu Dhabi
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osted by Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), 290 travel agents from Germany, Austria and Switzerland, were invited to attend Der Touristik Campus Live Event. The event, which took place December 6 – 8, was an incentive and training gathering that presents new travel programmes to agents from German-speaking markets. Organised by DER Touristik Group, together with TCA Abu Dhabi, the schedule included workshops, training sessions, round-table discussions and fimiliarisation tours, aimed at boosting visitor numbers from Germany to Abu Dhabi.
RezLive.com Increases Footprint in Africa
Nairobi
Der Touristik Campus Live Event Hosts 290 TATOs
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ezLive.com has appointed Continental Travel Group as its exclusive general sales agent for Kenya. With the launch of its Kenya office, RezLive.com will slowly and steadily increase its footprint in the Africa region. Commenting on the partnership, Jaal Shah, group managing director, RezLive.com, said, “Our presence in Kenya will strengthen our reach in the Africa market and will boost trade from that region. So, this region will contribute to a greater extent to our overall business and will help us to reach out to more travel partners.”
24 DECEMBER 2016
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AGENT CORNER
AGENT’S INSIGHT When and how did you get involved in the tourism industry? We [have been] involved in the tourism business for a long time, since 1960.
Cyrus Etemadi
NAME:
POSITION: Managing director
What are the most important attributes of a good travel agent/tour operator? Providing warm hospitality and high quality of services.
COMPANY: Cyrus Sahra
What is the most frequently asked question that your company receives from customers? About experience of the guide and the quality of hotels.
WEBSITE: www.cyrussahra.com
Which destination is on your bucketlist? My dream holiday is [to] visit the US.
24 DECEMBER 2016
dnata Teams Up with GTA Aviation
Toronto Pearson International Airport
What are the must-visits and mustdo’s in Iran that nobody should miss? To cover all aspect of beauty of this vast country, one could visit historical and ancient monuments, trek to different beautiful mountains, visit nomads and nomadic life which is unique to Iran. [There is] natural history to see, [including] birds, wild flowers, mammals and breath-taking scenery. [Travellers can go] horse riding in Tokman steppes, desert and nomadic area, skiing on-piste at ski resort with powdery snow and off-piste skiing in Damavand mountain. [Tourists should] visit the famous ancient Persian gardens and watch [a sky full of stars] in the desert.
LOCATION: Tehran, Iran
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nata has reached an agreement with Canada’s GTA Aviation to purchase a 50 percent stake in its cargo and ground handling operations at Toronto Pearson International Airport, marking the company’s first step into the Canadian market. The Mississauga-based company’s cargo and ground handling operations will be rebranded to GTA dnata. Commenting on the investment, Stewart Angus, divisional vice president, international airport operations, dnata, said, “It allows us to fulfill our strategy to provide the highest level of customer service in the key markets across the Americas. We look forward to playing our role in helping GTA develop in the next phase of its growth in Canada, and building on the excellent foundations that already exist.”
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TRAVEL CHANNELS
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Creating Awareness for Emiratisation
I North Star Breaks World Record
n an effort to support Emiratisation, Dubai-based recruitment consultancy, Dawaam, is actively engaged in connecting prospective employers with Emirati employees. Despite continued government efforts, attracting Emirati graduates and professionals to the private sector remains a challenge. UAE nationals continue to associate the public sector with superior employment opportunities and benefits. With an estimated 80 percent of the UAE workforce comprised of expatriates, there is an emphasis on attracting Emirati talent to play an active role in the development of the country. The ever widening gap that exists between levels of public and private sector employment in the UAE, presents a challenge to the successful implementation of these directives, and according to Jalilah Al Jubreen, Emiratisation specialist, Dawaam, there is a lack of awareness surrounding the opportunities that exist within the private sector. Al Jubreen informed that creating awareness of existing opportunities would play a pivotal role in attracting UAE nationals.
AccessAbilities Expo Empowers the Disabled
North Star
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oyal Caribbean International has secured their position into the Guinness Book of World Records with its unique North Star attraction on-board the cruise line’s Quantum-class ships. The North Star is a unique and intimate experience that takes guests on a thrilling 360 degree view high above the sea. This glass observation capsule rises more than 90m in the air, maneuvering the circumference of the ship whilst providing compelling views of the vessel and surrounding environment. This attraction was named Highest Viewing Deck on a Cruise Ship.
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n the occasion of the United Nations International Day of Persons with Disabilities, on December 03, AccessAbilities Expo repeated its commitment to contributing to the UAE’s vision of becoming the world’s most disabled-friendly nation and empowering the disabled. Taking place November 07 - 09, 2017, at the Dubai International Convention and Exhibition Centre, the expo will support the efforts of government and private organisations toward enhancing the lives of over 50 million individuals with disabilities in the Middle East. It will have a wide range of interactive activities focussed on inclusion and empowerment. Daniyal Qureshi, group exhibition director, Reed Exhibitions, said, “AccessAbilities Expo aims to empower people with disabilities by giving them a chance to meet experts from all over the world and explore the world’s latest technologies and services available to assist them.”
Etihad Airways Supports Children in Need
Etihad Airways representatives support children and youth in India
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tihad Airways has partnered with the community development charity Magic Bus on its mission to support children and youth in India. Mumbai-based Etihad Airways staff were joined by a team from the airline’s head office in Abu Dhabi for a three-day community service project which saw the construction of a sports field, weatherproof outdoor shelter and vegetable garden for Magic Bus in the city. The initiative was conducted as part of the airline’s iVolunteer programme, which empowers staff to make a lasting difference in communities across the UAE and around the world. Matthew Spacie, founder, Magic Bus, said, “Initiatives such as iVolunteer build connections with the community and strengthen our own efforts to build a society that enables children and youth to move from poverty.”
24 DECEMBER 2016
PHOTO ALBUM
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Ahmed Siyam Mohamed, managing director, The Sun Siyam Group, right, receives the award of Tourism Pioneer (Hotels & Resorts) from Graham Cooke, president, World Travel Awards
Shrek was just one of the characters spotted at Dubai International Airport as he made his way to his new home at Dubai Parks and Resorts
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H.E. Akbar Al Baker, CEO, Qatar Airways, presented the Qatar Airways Cup to FC Barcelona's captain, AndrĂŠs Iniesta
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Royal Jordanian Airlines flight attendants commemorated the carrier's 53rd aniversary with traditional Jordanian dress
24 DECEMBER 2016
H. E. Sheikha Wafa bint Hasher Al Maktoum was presented with Dayawati Modi Award for Outstanding Contribution in Art, Culture & Education for her work Camels
Adam Dutson, tournament coordinator, Royal Golf Club (left) congratulates Steven Hill, the Captains' Day champion
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NEWS & EVENTS EVENTS
Strengthening the UAE Market
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his year’s International Autumn Trade Fair took place December 14 - 16 at Dubai World Trade Centre. The 31st edition of the event was hosted under the theme of smart living and displayed general consumer goods with emphasis on home and lifestyle, fashion, electronics and home equipment, beauty and cosmetics, and health and fitness. Satish Khanna, general manager, Al Fajer Information and Services, the organiser of the event, said, “Dubai is an open market to the international goods, where consumers find all kind of items of high quality and diverse utilities. This fair is not only beneficial for Dubai residents and guests but also to the whole MENA region that represents a rich, evolving and innovation savvy market.”
Networking in Dubai
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he Dubai Chamber of Commerce and Industry (DCCI) recently hosted Big 5 Breakfast Briefing, a business networking meeting for its private sector members and their regional and global counterparts from the construction industry. Coming directly within the framework of DCCI’s efforts to facilitate interaction between different stakeholders, the gathering provided an ideal platform for representatives of the real estate and construction businesses and building material groups to work together for the economic growth of their particular sector while contributing to the overall development of the emirate. The attendees, both local and international, got the unique opportunity to discuss issues and trends currently prevailing in the construction market while also to brainstorm to find solutions and plan out the future course of action needed for the growth of the sector.
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FITUR Madrid, Spain January 18 – 22, 2017 www.ifema.es The 37th edition of the travel trade fair for both inbound and outbound Ibero American markets.
EMITT Istanbul, Turkey January 26 – 29, 2017 www.emittinstanbul.com Industry professionals from more than 70 countries are expected to attend the exhibition focussed on the East Mediterranean.
IBTM ARABIA Abu Dhabi, UAE February 07 – 09, 2017 www.ibtmarabia.com One of the leading international events for the Arabian meetings, incentives, conferences and events industry.
24 DECEMBER 2016