18 FEBRUARY 2017 ISSUE 380
05 SHARJAH BEACH TO IMPLEMENT HIGHER SAFETY LEVELS
07 ACCOMMODATION
TWO RADISSON BLU HOTELS TO OPEN IN DUBAI
13 flydubai CARRIED OVER 10 MILLION PASSENGERS IN 2016
11 Agents
20 Travel Channels 22 News & Events
MARKET UPDATE
www.traveltradeweekly.travel
TRAVEL TRADE PUBLICATIONS
Dubai International Airport Maintains its Lead
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALIST Ellen Petty
Dubai International Airport
CONTRIBUTORS Dominique Christou Panayiotis Karanicholas Maria Sabova Anna Spyrou SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
Dubai International Airport (DIA) has retained its title as what is said to be the world’s number one airport for international passengers after near record numbers in December 2016.
T
he hub’s annual traffic propelled to 83.6 million passengers for the respective year, according to the annual traffic report issued by operator, Dubai Airports. With monthly passenger traffic breaching the seven million mark six times during 2016, including the historic figure of 7.72 million travellers in August, DIA’s annual traffic in 2016 totalled 83,65 million passengers, compared to 78,02 million in 2015, a robust growth of 7.2 percent. The surge of travellers during the holiday season boosted monthly traffic in December 2016 to 7,71 million, up 9.3 percent compared to 7,05 million recorded in December 2015. Paul Griffiths, CEO, Dubai Airports, said, “After emerging as the world’s number one airport for international passengers in 2014, DIA has firmly established itself as the leader in that category […]”
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Great Achievement for Air Charter Service
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of
2
17.2.2017
COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
109.69
Egypt (EGP)
Pound
16.26
Iran (IRR)
Rial
32,390.46
Iraq (IQD)
Dinar
1,192.01
Kuwait (KWD)
Dinar
0.31
Lebanon (LBP)
Pound
1,509.22
Libya (LYD)
Dinar
1.40
Morocco (MAD)
Dirham
10.05
Syria (SYP)
Pound
214.36
Tunisia (TND)
Dinar
2.29
Yemen (YER)
Rial
250.15
Air Charter Service has reported that the company recorded revenue of more than GBP40 million (USD50.24 million) in November 2016, making it a record month in its history.
C
ommenting on the success, Justin Bowman, group CEO, Air Charter Service, said, “This is an outstanding achievement by the whole team. We saw marked increases across all three of our main divisions: cargo, private jets and commercial aircraft. On top of this, our onboard courier team performed well too.” He continued to note that the achievement is remarkable and is a big step towards the company’s goals.
18 FEBRUARY 2017
WEEKLY NEWS AIRPORTS
www.traveltradeweekly.travel
Abu Dhabi Airports Creates Opportunities for Young Talents As part of its National Development Programme (NDP), Abu Dhabi Airports Company encourages UAE graduates to join the training and development for a future career in the industry.
N
DP is being delivered over an 18 – 24 month period during which the trainees build occupational skills and obtain practical experiences within various departments of the company, while a structured assessment system takes place to monitor their progress. Abdul Majeed Al Khoori, acting CEO, Abu Dhabi Airports, commented on the initiative, “The aviation sector is playing a significant role in the diversification of the UAE’s economy in line with the 2030 Vision. Abu Dhabi Airports is committed to developing the professional skills of the young Emiratis who will lead our company and this industry in the years to come.”
Qatar Duty Free Welcomed Harvest Market
I
Harvest Market
n partnership with HMSHost International, Qatar Duty Free opened Doha’s first Harvest Market restaurant. The premise provides travellers with an open-air food market dining experience located inside Hamad International Airport (HIA). Open 24-hours and located in the main departures terminal within HIA, Harvest Market provides diners with a globally inspired menu using fresh ingredients. Luis Gasset, senior vice president, Qatar Duty Free, said, “Qatar Duty Free is thrilled to partner with HMSHost International to open Doha and HIA’s very own Harvest Market, providing our 30 million passengers annually the option to enjoy fresh, gourmet, quality dining in an open kitchen style establishment. Providing an array of restaurant choices for our global travellers, as well as the highest quality food and beverages is important to Qatar Duty Free and we are sure that Harvest Market and its excellent menu will be enjoyed by all.”
18 FEBRUARY 2017
3
WEEKLY NEWS AIRPORTS
www.traveltradeweekly.travel
More Passengers to Access Premium Lounges
T
Emirates premium lounge
he members of Emirates’ loyalty programme and their guests can now enjoy the luxury lounges at Dubai International Airport, following the airline’s decision to extend the access privileges. Regardless the travel class, eligible guests can spend up to four hours at the airport’ s seven Emirates lounges, in business and first class versions, through a pay-per-visit system. Adel Al Redha, executive vice president, Emirates Airlines, said, “Our premium lounges here in Dubai are some of the best in the world and we are pleased that more of our customers can now experience them. […] We are glad to see many of our customers appreciate the opportunity to be able to pay for their additional guests and access the lounge which enables them to enjoy a relaxing space before their flight.”
Sharjah International Airport Recorded Passenger Growth
Departure System Upgrade at Fujairah Airport
S
harjah International Airport registered a 10 percent year-on-year increase in passengers, handling 11 million passengers from January to December 2016. The airport passed the 10 million passenger mark for the first time in 2015, showing 5.5 percent growth. Since then, the airport has continued to show strong growth. Airport passengers increased 12 percent during the first quarter (Q1) of 2016, 11 percent during Q2 and 13 percent during Q3, reaching one million passengers per month for the first time in August 2016. Aircraft movements at the airport increased by six percent to 75,900 scheduled and nonscheduled movements in 2016 compared with 71,426 in 2015. Sharjah International Airport’s expansion and development falls in-line with its goal to serve 25 million passengers by the year 2025.
Sharjah International Airport
4
J
ohn Keells Computer Services (JKCS) has implemented its departure control system Evinta at Fujairah International Airport, enabling more efficient passenger processing. The hub, with a capacity to handle over two million travellers, now benefits from the system’s easily accessible and cost-effective comprehensive facilities such as flight selection, passenger search, check-in, baggage handling, boarding passes issuance, flight and seat management, to name a few, all of which contribute to enhanced customer service. Serving the MENA aviation industry, over 30 million passengers are annually processed through JKCS’s systems.
18 FEBRUARY 2017
WEEKLY NEWS
www.traveltradeweekly.travel
Sharjah Beach to Implement Higher Safety Levels The Sharjah Investment and Development Authority (Shurooq) revealed a new safety plan for Al Khan Beach as a part of its strategy of maintaining high safety and security standards in holiday destinations across the region.
Al Khan Beach
D
uring public hours, visitors of the Al Khan Beach, hailed as one of the biggest leisure centres in Sharjah, will be supervised by 17 lifeguards positioned on eight watchtowers and equipped with a rescue boat, two jet skis and two buggy cars. Ahmed Obaid Al Qaseer, chief operating officer, Shurooq, explained, “[Quality of safety and security] reflects the level of satisfaction and peace of mind Sharjah’s beach enthusiasts are already experiencing. Enhancing beach safety makes it an agreeable and attractive tourist and family destination, and paves the way for many leisure and tourist projects in the future.”
Al Ain Palace Museum Hosted Heritage Series
A
l Ain Palace Museum held a programme of events to celebrate the UAE’s tangible and intangible heritage, titled My Heritage, My Responsibility. Organised by Abu Dhabi Tourism & Culture Authority, the initiative saw a variety of demonstrations showcasing local heritage, such as traditional medicine, cuisine, music and fashion. There was also a market giving visitors a chance to taste Emirati dishes as well as purchase local products and clothing. A number of interactive workshops were available for families to join in with, aiming to safeguard heritage and pass it on to younger generations. The series will return in March with alternative cultural and artistic offerings.
18 FEBRUARY 2017
5
WEEKLY NEWS
www.traveltradeweekly.travel
New Trends in Luxury Tourism Identified
Q Palazzo Versace Dubai
nA International, organiser of the fifth annual MICE Arabia & Luxury Travel Congress, has highlighted the top five luxury trends for Middle Easten MICE travellers namely, story telling lifetime experiences; authenticity; it is all in the details; inclusivity and emotional connectivity. Sidh N C, director, QnA International, explained that differentiating and responding to emerging trends can be challenging as it ranges from affordable luxury to life changing experiences for high-net worth travellers. He added, “Recognising these needs, these trends, and offering customised packages in a curated environment to do business are a key part of the fifth annual MICE Arabia and Luxury Travel Congress.’’ The exhibition will take place at Palazzo Versace Dubai on March 01 – 02.
Seabourn Encore Christened in Singapore
S
Seabourn Encore
eabourn’s newest vessel, Seabourn Encore, was officially named in a ceremony in Singapore, before embarking on its inaugural voyage to Indonesia. Soprano Sarah Brightman was named as the godmother of the 600-passenger ship during the festivities, where guests enjoyed a range of entertainment acts, such as musicians, lion dancers and stilt walkers, among others. Commenting on the launch of the ultra-luxury liner, Richard Meadows, president, Seabourn, said, "Seabourn Encore marks a major step forward in terms of growth for our company. This ship is stunningly beautiful and I know guests are going to be absolutely captivated as they step aboard and see it firsthand."
6
18 FEBRUARY 2017
www.traveltradeweekly.travel
WEEKLY NEWS ACCOMMODATION
Two Radisson Blu Hotels to Open
in Dubai
Dubai
IN PARTNERSHIP WITH MOHAMMAD OMAR BIN HAIDER GROUP, THE REZIDOR HOTEL GROUP HAS REVEALED THE SIGNING OF TWO RADISSON BLU BRANDED PROPERTIES IN DUBAI, BOTH SCHEDULED TO WELCOME GUESTS IN 2019.
C
onstruction of the 356-key Radisson Blu Hotel, International Media Production Zone (IMPZ), Dubai has already begun, with facilities set to include two restaurants, a bar as well as meetings rooms. Meanwhile, Radisson Blu Hotel, Dubai Studio City will boast 290 rooms, meetings and events spaces along with food outlets and a nightclub. Both areas are established media zones that attract media production companies and professionals within the sector. Additionally, this year will see the opening of Radisson Blu Hotel, Dubai Waterfront, a 432-room address overlooking Dubai Water Canal and Burj Khalifa.
18 FEBRUARY 2017
7
WEEKLY NEWS ACCOMMODATION
Preferred Hotels & Resorts Reports Growth in 2016
www.traveltradeweekly.travel
Central Hotels to Launch Three Dubai Addresses
I
n 2016, Preferred Hotels & Resorts saw a 15 percent year-on-year increase in reservations revenue, generating USD1.11 billion on behalf of its member properties worldwide. The provider of sales, marketing and distribution services to independent luxury properties partly attributed the success to its iPrefer programme which was restructured in February 2016 to feature a simplified two-tier arrangement with enhanced benefits which fuelled stronger loyalty. In 2016, there was a 57 percent boost in enrolments, a 24 percent rise in stays and a 23 percent jump in room revenue generated through the scheme, compared to 2015. During the year under review, 82 new addresses were also added to its portfolio, including properties in five new countries across the Middle East and Scandinavia.
Simaisma, A Murwab Resort
Ras Al Khaimah Welcomes Jannah Hotels & Resorts
A
8
Jannah Resort & Villas Ras Al Khaimah
Al Bustan Centre & Residence Joined DSF l Bustan Centre & Residence has celebrated its successful participation in the annual Dubai Shopping Festival (DSF) which represents one of the most important events in the city. The hotels DSF activities included quiz games with the winners receiving dining vouchers and memberships for the property’s health club. Moussa El Hayek, chief operating officer, Al Bustan Centre & Residence, commented, “DSF is the one of the most awaited happenings in the city for both tourists and residents […] bringing Dubai’s position as an ideal year-round tourism destination.”
Palm First Hotel
C
ontinuing its rapid expansion plan, Central Hotels has unveiled three properties due to open this year in Dubai. Expected to welcome guests in the third quarter, Bay Central, a 284-key hotel, will be located in the Burj Khalifa district, while the other two projects, boasting 208 and 204 rooms will be situated on The Palm. The development of the three four-star addresses will see the company more than double its inventory of rooms, from 524 to 1,220. Ahmad Ali Al Abdulla Alansaari, chairman, Central Hotels, noted, “In addition to the existing development, our aim is to add another five hotels to our outstanding portfolio of properties by 2018 creating greater choice and opportunities for our guests, associates and stakeholders.”
J
annah Resort & Villas Ras Al Khaimah has opened its doors in Mina Al Arab, catering to the emirate’s luxury market. The property boasts 100 suites and 24 three- to six-bedroom villas with private pools and butler services, while facilities include access to a 1.4km strip of beach and a variety of watersport activities. Commenting on the company’s expansion, Nehme Imad Darwiche, CEO, Jannah Hotels & Resorts, said, “Jannah Resort & Villas Ras Al Khaimah is another milestone for us as we increase our commitment in being the leading luxury hotels, hotel apartments and resorts brand in the region and the GCC.”
18 FEBRUARY 2017
www.traveltradeweekly.travel
WEEKLY NEWS ACCOMMODATION First Central Hotel Suites Go Green
Wyndham Dubai Marina Hotel
S
ince its inauguration on February 16, 2016, Wyndham Dubai Marina Hotel has welcomed more than 36,200 visitors through its doors. In celebration of its first anniversary, the property held a series of events and competitions. Commenting on 2016, Rogier M. Hurkmans, cluster general manager, Wyndham Dubai Marina Hotel, said, "We are proud to have successfully opened the first Wyndham Hotels and Resorts property in the UAE and for what we have achieved in such a short period of time. This would not have been possible without having such a dynamic team. We would also like to thank our valued guests, business partners, and owning company for all their support”.
18 FEBRUARY 2017
Green Key Certification
36,200 Guests Stayed at Wyndham Dubai Marina
F
irst Central Hotel Suites, managed by Dubai-based Central Hotels group, has been awarded Green Key Certification 2016-2017 for its green practices that include a host of environment-friendly energy, water and waste management initiatives. Commenting on the achievement, Wael El Behi, general manager, First Central Hotel Suites, said, “We believe in responsible and sustainable practices without compromising on guest comfort, personal service, or value. In line with the commitment to reducing our carbon footprint, we are delighted to receive the Green Key Certification that is recognised worldwide.”
9
WEEKLY NEWS TECHNOLOGY
www.traveltradeweekly.travel
IATA Upgrades Air Cargo Dubai Maintains Occupancy Communication but Drops Rates
I
nternational Air Transport Association (IATA) and United Nations Conference on Trade and Development (UNCTAD) announced that IATA’s Cargo-XML messaging standard has now been fully integrated into ASYCUDA World, the UNCTAD automated customs management system used by 90 countries worldwide for their customs procedures. The amalgamation standardises the electronic communications between airlines and customs authorities using the program. The new data standard reduces message duplication and simplifies communication across the supply chain facilitating trade growth, improving cargo security, modernising customs operations and fostering participation in global commerce through advance electronic data submission for air cargo shipments. Cargo-XML makes it easier for airlines, freight forwarders and shippers to ensure that the information being provided to the customs authorities is technically correct and in line with the standards of industry bodies such as the World Customs Organization and regulators. It also facilitates custom risk assessments for air cargo shipments and improves compliance with security regulations.
Bokun and gta to Host Online Conferences
g
ta, one of the global distributors of accommodation and destination services and Bokun, the business-to-business distribution platform, announced a series of online conferences to discuss the future of their product distribution with tours and activities suppliers. Hjalti Baldursson, CEO, Bokun, commented on the conferences, “Technology is a driving force in the change of distribution for tours and activity suppliers, […] we believe the online conferences to be an excellent forum for having an important dialogue with industry partners. ” Bokun and gta are also working towards creating a powerful system which will integrate all gta tours and activity products into Bokun. By subscribing to Bokun’s technology, gta commits to provide suppliers with improved and easy to use technology and help them to drive their global business forward.
10
18 FEBRUARY 2017
www.traveltradeweekly.travel
Eastbound Now Represents The Maldives
E
astbound has been appointed as the Middle East representative office for the Maldives Marketing & Public Relations Corporation, whereby it will execute marketing, public relations and media activities for the company across the region. The Maldives has become an increasingly popular destination amongst Middle Eastern travellers, in the first nine months of 2016, there was a year-on-year increase of 23.9 percent in arrivals. Many tourists are choosing the archipelago for its combination of luxury, privacy and adventure activities. This, along with a number of direct flights from the Middle East, has contributed to the growing popularity.
18 FEBRUARY 2017
WEEKLY NEWS AGENTS Exercise When Travelling is a Priority for Australians
C
arried out in partnership with Google Consumer Surveys, Expedia has released 2017 Expedia Fitness Breaks Study which found that Australians are the most active travellers, with 55 percent of those questioned believing it is important to exercise. Americans came in at a close second at 53 percent, followed by Canadians and Spanish, at 51 percent and 49 percent, respectively. Out of the 7,000 residents of seven countries surveyed, British tourists were least likely to prioritise fitness, with just 42 percent identifying it as important. Meanwhile, it was found that 23 percent of French travellers outright refuse to participate in any exercise, while 28 percent of Germans would ride a bike, the highest in this measure.
11
WEEKLY NEWS AIR
www.traveltradeweekly.travel
Etihad Partners with Lufthansa Etihad Aviation Group and Lufthansa German Airline have unveiled details of a new commercial partnership.
T
he two airline groups have concluded a USD100 million global catering agreement and a memorandum of understanding (Mou) to cooperate in aircraft maintenance, repair and overhaul. The four-year catering contract will see Lufthansa’s LSG Sky Chefs provide catering services to Etihad Airways in 16 cities in Europe, Asia and the Americas. This makes LSG Sky Chefs the largest provider of catering services to the UAE’s national airline, outside its Abu Dhabi home base. James Hogan, CEO, Etihad Aviation Group, said, “[…]. This partnership is the platform for a much wider strategic collaboration between our two organisations. It demonstrates the commitment of the Etihad Aviation Group Board and Abu Dhabi to our European growth strategy.”
Air Cargo Growth in 2016
Oman Air’s Extra Schedules to India
O
man Air is boosting its capacity to India whereby it will increase its weekly frequencies from 126 to 161 flights per week between Oman and its 11 India destinations. The airline will operate three daily flights to Mumbai, New Delhi and Hyderabad while the daily service to Calicut will grow from single to a triple route, and the Lucknow itinerary will be served 14 times per week instead of 11. Paul Gregorowitsch, CEO, Oman Air, commented, “Oman Air first launched flights to India in the 1990s and the demand for seats has grown exponentially amongst both business and leisure travellers, not only increasing tourism traffic and revenue but also promoting vital trade agreements between the two countries.”
I
nternational Air Transport Association (IATA) has reported that global air cargo demands climbed in 2016, as shown in the 3.8 percent year-on-year rise in freight tonne kilometres, while capacity, measured in available freight tonne kilometres, jumped 5.3 percent. In December 2016, Middle Eastern carriers recorded an increase of 11.2 percent compared to December 2015, which contributed to an annual increase in demand to 6.9 percent. Despite this being the second fastest regional growth after Europe, it was the region’s slowest pace since 2009 and below the average 12 percent annual rate seen over the past 10 years. The slowdown was due to weak cargo volumes between the Middle East and Asia as well as Europe.
12
Chatrapati Shivaji International Airport Mumbai
18 FE BRUARY 2017
www.traveltradeweekly.travel
WEEKLY NEWS AIR
Qatar Airways and ACCORHOTELS Team Up
Q
atar Airways and ACCORHOTELS recent collaboration allows their loyalty members to enjoy a number of reciprocal
benefits. Qatar Airways Privilege Club members are now able to convert Qmiles into Le Club ACCORHOTELS points and be accommodated in more than 3,400 hotels and resorts belonging to the property’s global network. In return, Le Club ACCORHOTELS holders can convert their points into Qatar Airways Privilage Club Qmiles and fly with Qatar’s national carrier to more than 150 destinations. Emanuel Baudart, chief customer officer, ACCORHOTELS, commented, “We are delighted to have this partnership with Qatar Airways which reflects the dynamic momentum of our burgeoning programme and allows us to supplement the already wide range of benefits and rewards we reserve for the Group’s loyal guests”.
18 FEBRUARY 2017
flydubai Carried Over 10 Million Passengers in 2016
I
n 2016, flydubai saw a 14.4 year-on-year growth in the number of passengers served, which reached a record breaking 10.4 million travellers. Moreover, the low-cost carrier recorded total profit of AED31.6 million (USD8.6 million) for 2016, while total revenue for the 12 month period stood at AED5 billion (USD1.37 billion), an increase of 2.4 percent compared to 2015. During the year under review, available seat kilometres jumped nine percent due to increased frequencies and new routes, while the fleet grew from 50 to 57. The airline carried 28 percent of all traffic between Dubai and the Middle East or GCC and its passenger number from Europe surged 19 percent compared to 2015.
13
WEEKLY NEWS AIR
www.traveltradeweekly.travel
Qatar Celebrates New Auckland Route
Q
atar Airways hasit launched its new record-breaking Auckland service on one of the country’s most significant days of the year – Waitangi Day. As the first Qatar Airways flight touched down on the North Island of New Zealand, just after sunrise, a new chapter in the airline’s history had began. H.E. Akbar Al Baker, CEO, Qatar Airways, who travelled on the launch flight commented, “Arriving in Auckland on Waitangi Day, and achieving the title of world’s longest flight for the return record-breaking service, which covers a distance of 14,535 km and lasts 17 hours and 30 minutes, makes this an even more momentous occasion for Qatar Airways and provides another accomplishment to celebrate in this our 20th year flying the flag internationally for Qatar.”
Oman Air Expands Fleet
B
ringing its total number of aircraft to 48, Oman Air has welcomed the newest addition to its fleet, a Boeing 737-800 that will be used on short and medium haul routes. The aircraft features 162 seats, including 12 in business class, each fitted with a LCD screen. Abdulaziz Alraisi, executive vice president, products and brand development, Oman Air said, “Known for its energy efficient systems, and combined with Oman Air’s superb maintenance staff and facilities, this is an ideal acquisition as we spread our wings to further afield.” The national carrier currently has 23 B737s in operation, with a further two jets, a B737-800 and a B787-9 Dreamliner, due to be delivered in February as part of its fleet and network expansions.
14
18 FEBRUARY 2017
WEEKLY NEWS INTERNATIONAL
www.traveltradeweekly.travel
Crowne Plaza Vientiane
Crowne Plaza Vientiane is Inaugurated
I
nterContinental Hotels Group (IHG) announced the opening of the 197-key Crowne Plaza Vientiane in Laos, marking the group’s entry into the country. Nestled in the heart of Vientiane, the residence is said to be the first internationally branded upscale hotel in the capital offering quality accommodation and a comprehensive range of facilities to meet the needs of business and leisure travellers. Apart from the Infinity pool, 24-hour fitness centre and the brand's Senses Spa, the hotel offers events space with modernised conference facilities including a ballroom and six fully-equipped meeting spaces that can be tailored to suit various needs. As part of the Crowne Plaza signature meetings programme, there is also a dedicated Crowne meetings team and director on site.
W
HOTELS WORLDWIDE has announced the planned opening of its second W Hotel in Australia. Scheduled to open in 2020, the property will be located in the heart of Melbourne’s shopping and entertainment district. Featuring 294 rooms, a vibrant bar and restaurant, a spa, a workout facility, and an indoor heated swimming pool, the new arrival will shake up the city’s hospitality scene. Anthony Ingham, global brand leader, W HOTELS WORLDWIDE, enthused, “Melbourne, with its vibrant music, emerging fashion and bold street art, is a destination made for the W brand.” W Melbourne will join the brand’s robust portfolio of 50 hotels around the globe.
18 FEBRUARY 2017
Fairfield Inn Anaheim Resorts
W Melbourne to Open in 2020
15
Q & A with
RENDEZVOUS
DIDIER JARDIN GENERAL MANAGER, FOUR SEASONS HOTEL KUWAIT AT BURJ ALSHAYA
SET TO OPEN THIS YEAR, DIDIER JARDIN, GENERAL MANAGER, FOUR SEASONS HOTEL KUWAIT AT BURJ ALSHAYA, EXPLAINS HOW THE HOTEL WILL STRIVE TO MEET THE NEEDS TO LEISURE AND BUSINESS TRAVELLERS ALIKE.
TRAVEL TRADE WEEKLY: Upon opening, are you planning to target primarily business or leisure guests? DIDIER JARDIN: As one of the most significant commercial hubs within the Gulf region, Kuwait attracts a wide cross-section of regional and international business travellers from all corners of the world. Naturally, the business segment will be important for us; as such, Four Seasons Hotel Kuwait at Burj Alshaya is designed to provide discerning business travellers with a modern haven in Kuwait City, an ideal base for high-level meetings and conferences, as well as offering total relaxation at the end of a hard day’s work.
16
At the same time, leisure guests will delight in the sleek, avant-garde luxury design of our Hotel – a stylish centerpiece of Downtown Kuwait city and a new focal point of the city’s elite social scene. From visitors travelling to see family and friends, to local residents looking for dynamic restaurants and world-class leisure facilities, guests will enjoy our premium offerings all in the comfort of signature Four Seasons personalised service. Set to open early this year, we look forward to welcoming our first guests through the doors in the first half of the year. TRAVEL TRADE WEEKLY: Kuwait is known as a leading business destination but what does it offer leisure guests? DIDIER JARDIN: As a dynamic international destination, Kuwait City has much to offer the leisure traveller. Local Kuwait residents are particularly proud of the country’s rich and varied dining scene, where experimental young chefs, entrepreneurs and investors are creating concepts that attract attention from across the region and beyond. From artisanal markets such as Qout Market to the Taste of Kuwait festival, foodies will discover a passion for Kuwait’s food and beverage offerings. Indeed, Kuwait City is set to be the food capital of the Middle East by 2030. In addition, a number of worldclass malls and traditional souks offer treats for shoppers of all kinds, while families will find plenty of entertainment for the little ones. Kuwait is also home to a vibrant cultural scene, strengthened by the recent opening of the Sheikh Jaber Al Ahmad Cultural Centre, featuring a state-of-the-art opera house, exhibition halls and a dancing fountain, set amongst a spacious parkland. The Kuwaiti government is committed to promoting tourism as an important component of the economy in the years ahead and we welcome the announced plans to develop tourism infrastructure to achieve the vision of transforming Kuwait into a financial and commercial hub. Key developments have already begun in the aviation industry, with the new airport in Kuwait planned for 2022 that will have the capacity to handle 25 million passengers per year with 51 gates and stands suitable for all plane types.
www.traveltradeweekly.travel
TRAVEL TRADE WEEKLY: What services and facilities will you offer to maximise leisure guests’ holiday experience? DIDIER JARDIN: Four Seasons Hotel Kuwait at Burj Alshaya will offer both indoor and outdoor pools, creating an urban resort oasis complete with a poolside waterfall, lush greenery and outdoor cabanas. The hotel will also feature a world-class spa, yoga studio and state-of-the-art fitness centre. Five dynamic food and beverage offerings will attract local and international gourmands alike, including a rooftop pan-Asian restaurant, open-kitchen Italian restaurant and sleek lobby lounge, as well as a poolside restaurant. Exceptional service is one of the key distinguishing factors of the Four Seasons brand and one that has led to the creation of an ever-growing pool of loyal guests for whom Four Seasons will always remain the hospitality brand of choice. We believe that our level of personalisation, recognition and the attention to detail that make Four Seasons properties so appealing among discerning travellers will find a welcome home in Kuwait, where we will make each guest’s experience truly unforgettable. TRAVEL TRADE WEEKLY: What is your main strategy going forward? DIDIER JARDIN: [...] With two ballrooms at our property, as well as a range of conference and banqueting rooms able to welcome up to 2,000 people, one element of our approach will be to promote the MICE segment, which we believe is a huge opportunity for Kuwait, including weddings and entertainment events that will attract leisure visitors into town. [...]
Four Seasons Hotel Kuwait at Burj Alshaya
18 FEBRUARY 2017
WEEKLY NEWS INTERNATIONAL
www.traveltradeweekly.travel
Best Western Thousand Island Hotel
Best Western Launched at Inle Lake
C
apitalising on the area’s popularity amongst international travellers, Best Western has inaugurated its third property in Myanmar, situated in Inle Lake’s northern city, Nyaung Shwe. Best Western Thousand Island Hotel features 48 rooms, a hot tub, a billiard room as well as a riverfront café and a rooftop bar. Commenting on the opening, Olivier Berrivin, managing director, international operations, Asia, Best Western, said, “Myanmar is one of Asia’s, and the world’s, most exciting new tourism destinations, and we are delighted to have secured another high-quality hotel in this fascinating country.”
C
oncorde Hotel Singapore announced the launch of the brands newly renovated guestrooms, set to enhance the overall guest experience and increase levels of comfort, with revamped bathrooms, wallpapers, lighting fitments and carpets among other upgraded amenities. With the concept of an urban oasis, the rooms are designed with a neutral colour palette set to create a home away from home experience with wood and parquet finishes. Understanding the needs of the modern day traveller, the hotel has installed multiple bedside USB power points, allowing simultaneous charging between devices. The property’s walkways have also been enhaused decorated to express a modern and stylish outlook.
18 FEBRUARY 2017
Concorde Hotel Singapore
Concorde Hotel Singapore Enhanced Guest Experience
17
www.traveltradeweekly.travel
JENNIFER BOCCARA has begun her new role of vice president of development, Europe, Middle East and Africa for Worldhotels, a role in which she will be responsible the group’s development and expansion strategy. Boccara has extensive experience in properties throughout Europe, with a particularly strong background in sales and marketing. Prior to joining the company, Boccara served as general manager at Hôtel De Sers in Paris. Furthermore, she also held the position of general manager at Hôtel Edouard7 in Paris and led for the opening and renovation of Hôtel De La Paix in Geneva.
Pirkle joined Four Seasons Hotels and Resorts 25 years ago
Boccara will lead the group’s development strategy
SLIM ZAIANE has been promoted to general manager at Kempinski Hotel Mall of the Emirates, an advancement of his previous position of hotel manager, held since first joining the property in 2014. Zaiane has 15 years of experience in luxury hospitality and has worked with international chains such as Sofitel. After beginning his career as front office manager at Red Carnations Hotels in London, Zaiane moved to Hilton Hotels and Resorts, where in 2007, completed SHINE 4D, the group’s top talent development programme. In 2013, Zaiane relocated to Al Bustan Rotana Dubai, where he worked as the property’s executive manager.
YORK BRANDES has been named general manager at Bab Al Qasr Hotel. Brandes has gained 34 year of experience in the luxury hospitality industry, with a background in food and beverage. His first general manager position was at Cyprusbased Anassa, a role he held for six years before relocating to The Chedi Muscat, where he developed a new beach restaurant and spa, as well as lead major renovations. Most recently, Brandes was vice president operations for six GHM properties in Singapore. Brandes has a proven track record of implementing strategic plans to improve guest experience and revenues across all facets, which he will bring to his new role, aiming to create memorable experiences for all guests.
Zaiane has 15 years of experience in luxury hotels
18
JENNIFER BOCCARA
GREG PIRKLE has been appointed as general manager at Four Seasons Resort Sharm El Sheikh. Pirkle has gained 25 years of experience with Four Seasons Hotels and Resorts throughout the world including Hawaii, the Bahamas, Jakarta and New York. His first general manager position was in Malaysia, which was followed by a three year stint in Riyadh. He joined the Red Sea resort from Four Seasons Hotel Bahrain Bay.
YORK BRANDES
SLIM ZAIANE
GREG PIRKLE
WHO’S MOVED
18 FEBRUARY 2017
“I am extremely proud of the success that Staybridge Suites has achieved in 2016 together with partners. I would like to extend my sincere gratitude to all colleagues for their dedication and tireless pursuit of excellence. I would also like to extend my gratitude to our valued guests for their continued support. Our guests will see a continuation of our commitment to providing the best accommodation experience and services in the year to come. [2016] has truly been an exceptional year, full of challenges and economical fluctuations [...].”
GENERAL MANAGER, HOLIDAY INN MUSCAT AL SEEB
Building strong relationships with hotel owners is [...] grounded in trust “Long-term partnerships with hotel owners are at the core of our business model, and just as each Four Seasons property is unique, so too is each individual hotel owner. Having a clear eye on the unique vision and objectives of each hotel owner and applying the same level of customisation to these relationships as we do with our guests continues to be a key competitive advantage for Four Seasons. Building strong relationships with hotel owners is fundamentally grounded in trust, [...].”
HEAD, CORPORATE COMMUNICATIONS AND MEDIA, OMAN AIR
USAMA KARIM AL-HAREMI
PRESIDENT, PORTFOLIO MANAGEMENT AND OWNER RELATIONS, FOUR SEASONS HOTELS AND RESORTS
MICHAEL CRAWFORD
EXECUTVE ASSISTANT MANAGER, STAYBRIDGE SUITES CAIRO CITYSTARS
ISLAM SAMAD
[2016] has truly been an exceptional year
LAURA EGGLETON
TRAVEL TALK
www.traveltradeweekly.travel
We strive to deliver consistently first class customer service
“It is an honour to receive [General Manager of the Year Award for India, Middle East and Africa] and I would like to thank all of my colleagues for their contributions. We strive to deliver consistently first class customer service at Action Hotel’s Holiday Inn Muscat Al Seeb and this award is a reflection of the entire team’s focus on putting the guest first.”
Since last year, Oman Air saw the introduction of [eight aircraft] “Oman Air is [...] proud to accept the Best Arab Air Carrier supporting Arab Tourism award [...]. Since last year, Oman Air saw the introduction of six new Boeing 737-800s and two B787-800s [to] the airline's fleet [...]. This will not only offer more people a superlative passenger experience, but also enable even more people to visit Oman and discover for themselves the unique beauty and timeless culture of this wonderful country, which is increasingly renowned at an international level as a distinguished tourist destination.”
TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to editorial@traveltradeweekly.travel
18 FEBRUARY 2017
19
TRAVEL CHANNELS
Cairo Marriott Supports Elimihating Hunger
www.traveltradeweekly.travel
Official Step Towards Saudisation in Tourism From left, H.E. Ali bin Nasser Ghafis and H.H. Prince Sultan bin Salman bin Abdul Aziz
H.
H. Prince Sultan bin Salman bin Abdul Aziz, minister, labour and social development, Saudi Arabia and H.E. Ali bin Nasser Ghafis, president, Saudi Commission for Tourism and National Heritage (SCTH) signed an agreement on January 25 aiming to increase Saudisation ratios in the tourism sector. The two officials met at the headquarters of SCTH and also formed a council of sectors of tourism and national heritage professions, uniting a number of key authorities and tourism sector representatives as members who revised wages, working hours and incentives provided by the industry. Further agreements were signed with 11 hotels in support of the Saudisation agenda with creating job opportunities for Saudis seeking work in the hospitality sector.
Aida Ballroom, Cairo Marriott Hotel & Omar Khayyam Casino
C
airo has been selected by the World Economic Forum (WEF) as one of the 10 cities to host global dinners, supporting the World Food Programmes (WFP) initiative to eliminate world hunger. The dinner was held on January 12 in Aida Ballroom, Cairo Marriott Hotel & Omar Khayyam Casino, with high-profile celebrities and humanitarian personnel attending. The dinner was prepared by Chef Hassan and was based on Egypt’s four food staples including fresh fruits, meat, beans and bread. In addition, WFP’s application Share The Meal was introduced at the dinner. The application allows users to donate meals especially to Syrians. The series of dinners aim to create awareness about the UN’s goals against famine and to eliminate malnutrition.
GSTC Releases Industry Criteria
T
he Global Sustainable Tourism Council (GSTC) has now released the GSTC Industry Criteria which represents the world’s baseline standards for evaluating sustainable tourism while serving as educational, awareness-raising tools for business and government agencies. The GSTC criteria came as a result of a global effort towards developing a common language regarding sustainability in the industry and are arranged in four fields including sustainable management, socioeconomic, cultural, and environmental impacts. Randy Durband, CEO, GSTC, noted, “The GSTC Industry Criteria form a private sector umbrella, […] opens the path for us to create baseline standards for other sub-sectors beyond hotels and tour operators.” It is expected that within the coming months, GSTC criteria will be translated into many languages.
Future Airport Professionals Involved in Strategic Planning
20
A
bu Dhabi Airports Company gave the opportunity to trainees of its National Development Programme (NDP) to participate in long-term strategic business planning during a three-day retreat in Al Ain. Currently, 88 UAE nationals are enrolled in the NDP, providing full-spectrum professional training for developing a career within the company. The retreat enabled the junior business minds to share their views and suggestions on the company’s operations with executive management. Abdul Majeed Al Khoori, CEO, Abu Dhabi Airports Company, said, “We have a strong pool of ambitious and talented young Emiratis enrolled on our NDP. […] By inviting trainees to take part in the strategic decision making process right from the beginning of their careers, we hope to inspire them to continue to want to make a difference as they work towards becoming the airport professionals of tomorrow.”
18 FEBRUARY 2017
www.traveltradeweekly.travel
Dubai International Committed to Quality Entertainment
TRAVEL CHANNELS
Zayed University Team with TCA Abu Dhabi
Zayed University Abu Dhabi Campus
Z
ayed University officially inked a memorandum of understanding (MoU) with Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), the governmental authority responsible for the preservation, protection and promotion of the emirate’s cultural heritage, tourism and culture at Zayed University in Abu Dhabi campus. The MoU was signed by Reyadh AlMehaideb, vice president, Zayed University, and H.E. Saif Saeed Ghobash, director general, TCA Abu Dhabi, in the presence of a number of senior officials from both sides. The partnership serves as a framework to facilitate joint collaboration and cooperation between the two parties with an aim to create mutual opportunities of partnership and exchange of expertise and benefits.
Cats the Musical
T
wo live shows of Cats the Musical written by Andrew Lloyd Webber were organised on the ground of Dubai International Airport this January, as a part of the airport’s ongoing entertainment initiative #musicDBX. Since November 2015, passengers have been witnessing regular series of concerts and musical events by the local with international artists, turning the airport into a world’s music stage. The show was conducted by selected members of the cast performing the musical at Dubai Opera from January 16 – 28.
Additional Water Plant Projects to Launch in Egypt
A
s part of Deutsche Hospitality’s Sustainability Programme, the company is financing the construction of three water treatment plants in the Egyptian desert. Since March 01, 2016, the hotel company has been running a website campaign entitled 1x1, by which it makes a donation of EUR1 per online booking received to support the initiative with a five-figure sum already been made available. The project is being implemented by the climate protection organisation named Atmosfair, in conjunction with the American University of Cairo. The first plant, which was completed at the end of 2016 in the small town of El Kefah, is already supplying an excess of 10,000 L of clean water daily. Enough to suply all local inhabitants of the area mentioned. Following positive feedback from users, two further plants are now planned.
F Encouraging Self-Reliance of Local Communities in Kerala Local villagers in Kerala
18 FEBRUARY 2017
ollowing the Second International Conference on Responsible Tourism in Destinations that took place in Kerala in 2008, local governments and communities have recently taken active steps to create supplementary incomes for the local people, and avoid dependence upon tourism. The Government enabled villagers to sell fruits and vegetables from their gardens to hotels and resorts while also encouraging the industry to employ local people for maintenance and repairs and to sell their crafts. The Kerala Responsible Tourism initiative has created additional livelihood opportunities for rural families by providing access to an additional market for their local produce and to spread the benefits of tourism beyond families immediately employed in the industry.
21
NEWS & EVENTS Sharjah Holds Seventh Light Festival
www.traveltradeweekly.travel
Automechanika Riyadh 2018 Unveiled
T
he seventh annual Sharjah Light Festival kicked off at the University City Hall in Sharjah City, and ran for 10 days from February 02 – 11. The event was organised by the Sharjah Commerce and Tourism Development Authority (SCTDA), under the patronage of H.H. Sheikh Sultan bin Mohammed Al Qasimi, ruler, Sharjah. The annual display covered 14 different locations spread across the emirate, including architectural landmarks, mosques and historic buildings, which were brought to life with an array of light displays and musical performances, highlighting the aesthetic qualities of Sharjah’s architectural landscape. Locations include University City Hall, Cultural Palace, Al Noor Mosque, Al Taqwa Mosque, and Al Qasba. In addition to the interactive light shows in the Palm Garden and the parade on the Khalid Lagoon Corniche, other locations around the emirate include Kalba University, Khor Fakkan University, Dibba Mosque, Al Dhaid Mosque, and Masjid Sheikh Rashid Bin Ahmad Al Qasimi in Dibba. This in addition to the interactive technology show at Dr Sultan Al Qasimi Centre for Gulf Studies, which is joining the festivities for the first time this year.
Riyadh
M
esse Frankfurt Middle East has revealed the upcoming launch of Automechanika Riyadh 2018, to be held at Riyadh International Convention & Exhibition Center over three days. The 17th global installment of the event, organised in partnership with Al-Harithy Company for Exhibition, will further extend Messe Frankfurt Middle East’s presence in Saudi Arabia’s automotive aftermarket. The Riyadh edition of the exhibition will take place every two years, alternating with Automechanika Jeddah, which will run for the third year in 2019. Ahmed Pauwels, CEO, Messe Frankfurt Middle East, said, “Given the encouraging response to Automechanika Jeddah, we are confident that Automechanika Riyadh will enable us to successfully reach and engage with the significant markets of the central and eastern regions, which will strengthen the event’s footprint.”
Autumn Fair 2017 Completed University City Hall, Sharjah City
India Set to Become the Sixth Largest Global Business Travel Market
I
n the presnce of H.E. Zayed bin Rashid Al Zayani, minister, industry, commerce and tourism, Bahrain, H.E. Shaikh Khalid bin Humoud Al Khalifa, CEO, Bahrain Tourism and Exhibitions Authority, inaugurated the 28th edition of Bahrain's Autumn Fair 2017, organised by Arabian Exhibition Management and held at the Bahrain International Exhibition and Convention Centre. The event is considered one of the largest consumer exhibitions in the region, giving visitors an opportunity to browse and shop under one roof, amid a wide variety of diverse products from all around the world. It covered 15,400 m2, and welcomed 750 local and international businesses from 20 countries for a period of nine days.
T
he Global Business Travel Association (GBTA) Foundation announced the results of its latest GBTA BTI Outlook – India report, a semi-annual analysis related to the unfolding of economic events at home and abroad and their resulting impacts on India’s business travel market. The report revealed continual double digit business travel spending growth for India, despite fears of fallout from the country’s resent demonetisation. The report forecasted an 11.4 percent growth in business travel spending in 2016, followed by another 11.6 percent this year, reporting increases over previous forecasts that reached USD36.8 billion. The foundation projected that India will become the sixth largest business travel market in the world by the end of 2019.
22
Inauguration of Autumn Fair 2017
18 FEBRUARY 2017
PHOTO ALBUM
www.traveltradeweekly.travel
Dubai Airports and Chinese airlines celebrated Chinese New Year with passengers
Emirates Group joined hands to commemorate India’s 68th Republic Day
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to.
Comedians are preparing for the UAE’s second edition of Montreux Comedy Festival, to be held on March 15 – 16
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Guests staying at The Address Dubai Marina enjoyed the sounds of a digeridoo in celebration of Australia day
18 FEBRUARY 2017
Sharjah Ladies Club has launched its twice-monthly fun night for local youngsters
Emirates Park Zoo and Resort offers an all-inclusive birthday party packages
23
NEWS & EVENTS Significant Ukraine Representation at AIM
T
he seventh edition of the Annual Investment Meeting (AIM), taking place on April 02 – 04 at the Dubai World Trade Centre, expects to welcome a large Ukrainian delegation. Ukrainian Business Association has become one of the official partners of the event after signing an agreement with AIM during the Ukraine-UAE Networking Forum. Dawood Al Shezawi, head, organising committee, AIM, commented on the outcome of the agreement, “Ukraine will take part in AIM as an exhibitor and many Ukrainian companies have confirmed their presence at the event; there will also be a country presentation and we hope that AIM 2017 will enable more deals and opportunities for collaboration between Ukraine and UAE.”
Focussing on Sustainable Food and Beverages
www.traveltradeweekly.travel
EVENTS ITB BERLIN Berlin, Germany March 08 – 12 www.itb-berlin.de Industry professionals from 187 countries are expected to attend one of the world’s biggest travel trade fairs.
MITT Moscow, Russia March 14 – 16 www.mitt.ru The 24th edition of one of the leading business-to-business travel events will offer a wealth of opportunities for partnerships within Russia, CIS, and beyond.
C
orporate social responsibility in tourism will be a dominant theme at ITB Berlin this year with ITB CSR Day featuring the key topic Sustainable Food and Beverages in the Hotel Industry and at Tourism Destinations. In line with this initiative, on March 10, leading figures in politics, business and science will discuss innovative concepts, best practices and the economic potential of sustainable tourism, acknowledging that food and drink are vital to life, a part of people’s lifestyle and important in tourism. A panel will discuss the future impact of sustainable food and beverages and how hotel managers should address the issue and what obstacles need to be overcome.
24
WORLD TRAVEL MARKET AFRICA Cape Town April 19 – 21 www.africa.wtm.com Nearly 5,000 travel industry professionals are expected to attend one of the leading business-to-business exhibitions for the inbound and outbound Africa tourism market.
18 FEBRUARY 2017