25 MARCH 2017 ISSUE 385
10 SHARJAH HOTEL OCCUPANCY REACHED MILESTONE
13 AIR
HELICONFERENCE DUBAI TO KICK OFF IN APRIL
11 ACCORHOTELS AND RIXOS TEAMED UP
03 Airports 07 Agents
18 International
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Bahrain Targets Higher Tourism Figures
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALIST Ellen Petty CONTRIBUTORS Panayiotis Karanicholas Maria Sabova Anna Spyrou Dominique Christou SALES & SALES SUPPORT Magda Christou
Bahrain
DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
Ahead of the Arabian Travel Market (ATM), taking place at Dubai World Trade Centre on April 24 – 27, Bahrain Tourism and Exhibition Authority (BTEA) is launching a robust marketing campaign, with the aim of increasing tourism arrivals 36.2 percent by 2018.
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n other words, the Kingdom expects to welcome 15.8 million annual visitors by 2018 which will place the country’s tourism industry on track to achieve its USD1 billion target by 2020. To meet the objective, various strategic initiatives will be implemented, such as increased investment into tourism infrastructure, the modernisation of Bahrain International Airport, and the opening of Avenues Bahrain Mall, to name a few. With seven offices worldwide, BTEA will focus on source markets in Europe and Asia.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
The Middle East Achieved Buoyant Air Traffic in 2016
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of
2
24.3.2017
COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
109.33
Egypt (EGP)
Pound
18.12
Iran (IRR)
Rial
32,426.32
Iraq (IQD)
Dinar
1,174.31
Kuwait (KWD)
Dinar
0.31
Lebanon (LBP)
Pound
1,512.30
Libya (LYD)
Dinar
1.40
Morocco (MAD)
Dirham
9.99
Syria (SYP)
Pound
214.35
Tunisia (TND)
Dinar
2.31
Yemen (YER)
Rial
250.14
According to the Airports Council International Asia-Pacific, passenger traffic across the Middle East delivered strong growth in December 2016, up 9.4 percent year-on-year.
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ubai International welcomed 9.3 percent more passengers than in December 2015, while Doha’s Hamad International Airport (HIA) continued to generate the highest growth in the region with a 15 percent surge in passenger traffic. In terms of air freight, the growth trajectory continued during the month under review and increased 10.4 percent. Overall, in 2016, the region recorded a 5.8 percent rise in this segment. Major air freight hubs continued to report significant gains in December 2016, especially HIA and Dubai International, with a boost of 22.6 percent and 5.4 percent, respectively.
25 MARCH 2017
WEEKLY NEWS AIRPORTS
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HIA Supports a Smarter Future
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eld at the Qatar National Convention Centre on March 06 – 08, the occasion, titled QATAR - Towards a Smarter Future, created a platform for stakeholders from all sectors to exchange ideas and collaborate towards achieving the vision of a technologically smarter future of the country. As the official partner, HIA presented Smart Airport Program, a digital transformation project, showcasing some of the most innovative and cutting-edge technologies, such as a new smart watch app and augmented reality offering, which enables visitors to discover unique art exhibits on display at the airport.
QITCOM 2017
Hamad International Airport (HIA), in partnership with Qatar Ministry of Transport and Communications, was an official sponsor of QITCOM 2017, an exhibition hailed as Qatar's biggest annual digital event.
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ollowing a full external assessment by Lloyd’s Register Quality Assurance (LRQA), Dubai Airports was presented with a letter of conformance for ISO 31000:2009 for Enterprise Risk Management, in recognition of the group’s efforts to enhance the overall resilience of the airports’ operations. The international benchmark was used to assess Dubai Airports’ risk management practices which provide a strong foundation for management and corporate governance. Gareth Kirkwood, managing director, Middle East and India, LRQA presented the letter to Paul Griffiths, CEO, Dubai Airports on March 02.
25 MARCH 2017
From left, Kirkwood and Griffiths
Dubai Airports Welcomes Risk Management Recognition
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WEEKLY NEWS AIRPORTS
Security is Priority for Middle Eastern Airports
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Dubai Airports Promoted Green Mobility
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irports across the Middle East are driving investment in airport technology with a view to enhance security, to support the expected 4.8 percent annual growth in passenger numbers over the next 20 years. This presents the challenge of ensuring passengers are handled efficiently without compromising on security. According to Angela Gittens, director general, Airport Councils International, the Middle East has a potential to lead global change in regards to security. Mohammed Ahli, director general, Dubai Civil Aviation Authority, added, “Our two international airports are gearing up to serve up to 146 million passengers by 2025 [...], which increases the need for ensuring safety and security for all stakeholders. We are fully prepared to face this challenge by adopting advanced technology and deploying trained personnel […].”
iming to encourage the adoption of clean technology, Dubai Airports, in collaboration with Dubai Supreme Council of Energy, Dubai Electricity and Water Authority and Toyota Prius, organised a green mobility event, on March 02 at Dubai International. Dubai Airports highlighted the positive impact of electric and hybrid vehicles in achieving energy efficiency and reducing carbon footprint. An electric car, on a 34,000km road trip from the Netherlands to Australia, stopped at the hub to refuel in support of the event. Michael Ibbitson, executive vice president, technology and infrastructure, Dubai Airports, commented, “The green mobility initiative launched as part of the Dubai Plan 2021 identifies the deployment of electric and hybrid vehicles as a potential approach to achieving sustainability targets and help Dubai emerge as a smart integrated city.”
HIA representatives receiving the awards
HIA Named World’s Sixth Best Airport
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t the 2017 Skytrax World Airport Awards at Passenger Terminal EXPO 2017, Hamad International Airport (HIA) was ranked Sixth Best Airport in the World, up four places from 2016 and, for the third consecutive year, Best Airport in the Middle East. Additionally, the hub was also awarded Best Staff Service in the Middle East, for the second year running. H.E. Akbar Al Baker, group CEO, Qatar Airways, commented, “This ranking is testament to HIA’s continued commitment to delivering the highest standard of service to our passengers, and to exceeding their expectations on every level. It is even more notable to earn these prestigious awards as we significantly grow the number of passengers served at HIA year-on-year, to 37 million in 2016.”
25 MARCH 2017
WEEKLY NEWS TECHNOLOGY
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Hertz’s Global Inventory Accessible with Sabre Sabre has announced an expanded full-content agreement with Hertz, delivering the car rental’s worldwide vehicle inventory to more than 425,000 travel agents and users of the digital e-commerce platform.
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ith the renewed agreement, Hertz is positioned to utilise Sabre’ s global travel marketplace, including popular prepay options previously available only on the Hertz website. The system’s users now have an access to all Hertz rates worldwide, integrated into the Sabre Red platform. Traci Mercer, senior vice president, hotel, car, cruise, rail, Sabre Travel Network, noted, “[This] landmark agreement will maximise retailing opportunities through a mix of digital channels. […] Making [Hertz’s] full content available will expand the brands’ footprint and enable additional sales opportunities to travellers through our technology.”
Emirates and Google Teamed Up
Capital Car Hire Goes Global with Travelport
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Emirates Airline Festival of Literature
Jewson
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apital Car Hire has entered into a multiyear agreement with Travelport, marking its first ever partnership with a global distribution system (GDS) provider. Founded in 2000 and boasting a fleet of over 500 vehicles, the South African car rental company has now enabled more than 68,000 travel agents in the GDS’s network to access its inventory and content. Vinesh Reathlall, managing director, Capital Car Hire, said, “[…] We strongly believe that Travelport’s industry leading technology and extensive network of agency users around the world, will help us sell more and grow our revenues.“ Douglas Jewson, managing director, Travelport Africa, added that the agreement marks an industry-first in South Africa.
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t the Emirates Airline Festival of Literature, which took place on March 03 – 11 at InterContinental Dubai Festival City, Emirates and Google offered visitors the chance to enjoy creative onground experiences that merged family fun with technology. During the event, guests had the opportunity to draw their own life size paintings, using features that recreated stars, light and fire. In addition, they had the chance to explore popular titles in English and Arabic in a specially designed reading lounge and read a vast selection of e-books. Children were able to interact with Emirates onboard animals, while specially commissioned artists and Emirates crew members recreated famous landmarks through three-dimensional strokes in some of carrier’s most popular destinations on a large screen.
25 MARCH 2017
WEEKLY NEWS AGENTS
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t ITB Berlin, Germanybased Aloutom Reisen, and Diyafat Al Haramain, a Saudi organisation, signed an agreement to arrange tourism trips for German Muslims, as part of Saudi Commission for Tourism & National Heritage‘s After Umrah Trips programme. The scheme has been implemented to contribute to the development of the country’s tourism industry and showcase Saudi Arabia’s history to Muslims overseas. Majed Reboi, CEO, Diyafat Al Haramain, noted that the trips will begin in April and several routes have been planned, including Al Taif, Al Ula and Hail.
25 MARCH 2017
dnata Added the Netherlands to its Portfolio Hailed as one of the world’s largest suppliers of combined air services, dnata has successfully launched its passenger handling operations at Amsterdam Airport Schiphol.
dnata ground handling
Saudi and German Travel Companies Collaborate
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ollowing an agreement with Onur Air, the launch customer, dnata will now provide passenger, baggage, ramp, and cargo handling services in Amsterdam to many major airlines from around the world. In April, the company will further boost its offering by extending its contract with Emirates, and will offer passenger services for its double daily flights from Dubai. Erik de Goeij, CEO, the Netherlands, dnata, commented, “We are excited about the growth prospects and synergies this will bring to us and our customers, many of whom we already know well through our existing cargo partnerships.”
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WEEKLY NEWS
QTA to Promote Experiential Travel at ATM
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Growing European Client Base for Thrifty UAE
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Thrifty Car Rental, Dubai
atar Tourism Authority (QTA) will highlight its experiential product offering at Arabian Travel Market (ATM), with culture and heritage as the main driver in achieving its 2030 target of 10 million annual visitors and USD17.8 billion in tourism receipts. Furthermore, Qatar plans to invest up to USD45 billion in new developments, including USD2.3 billion set aside for the 2022 FIFA World Cup and USD6.9 billion for transport infrastructure. QTA forecasts that by 2026, the tourism sector’s total economic contribution will soar to QAR81.2 billion (USD22.3 billion), 7.3 percent of the country’s GDP, a huge rise from the 2015 figure of QAR48.5 billion (USD13.3 billion).
Development of Ajman Tourism Through Innovation
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Al Nuaimi
n order to highlight the importance of innovation in boosting tourism, Ajman Tourism Development Department (ATDD) organised a lecture on sustainable tourism, in collaboration with United Arab Emirates University. The seminar, delivered at the university’s campus, was led by H.E. Faisal Al Nuaimi, general manager, ATDD, who defined sustainable tourism and discussed the development of guidelines through action and research. The students had an opportunity to present their views and propose projects for development. Al Nuaimi showcased successful models of sustainable tourism in the emirate and stressed that the development of the industry is largely reliant on the ability to build a database of the local tourism sector as well as through workshops and lectures to keep up with the local and international trends.
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hrifty Car Rental UAE reported a 15 percent year-on-year increase in the number of customers from Europe in 2016, credited to its strong marketing campaign geared towards attracting this market. Karunesh Arya, general manager, Thrifty Car Rental, UAE, commented that the company will continue promoting its services to the European market by rolling out specific campaigns based on European holiday calendars, with value added services. Furthermore, the clients can expect a new mix of fleet, offering wider choice when renting cars whether on a short- or longterm basis. Claimed to be one of the largest leasing and car rental operator in the country, Thrifty Car Rental UAE boasts a fleet with more than 18,000 vehicles across 52 locations.
SCTH Lending Scheme to Boost the Sector
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audi Commission for Tourism & National Heritage (SCTH) has revealed its SAR3 billion (USD800 million) lending programme for hotel and tourism enterprises as a part of its national transformation initiative, with SAR397 million (USD106 million) allocated for this year. Approved by the Ministry of Finance, loans are based on specific conditions, restricted to less developed municipalities with a population under one million, and to new tourist destinations. The programme aims to facilitate provision of bank loans through establishing a guarantee for repayment of loans to financial institutions in case of default or inability to repay. Hamad Al Semail, vice president, investment and tourism development, SCTH, commented that work is underway to welcome requests and more than 40 have already been received.
25 MARCH 2017
WEEKLY NEWS
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Sharjah Hotel Occupancy Reached Milestone In January, hotels in Sharjah recorded a 5.5 percent year-on-year growth in occupancy, according to the latest report by STR.
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Sharjah
t the same time, compared to the same month in 2016, average occupancy levels across the UAE increased 0.5 percent during January to reach 81 percent. However, average room rates at hotels across the country fell eight percent in the month under review, to reach AED712 (USD195) due to strong market growth in room supply. It is said that the UAE’s hotel occupancy rates, in general, are among the highest in the world.
Abu Dhabi Sets Ground for Sustainable Business
Mall of the Emirates Becomes Tesla-Friendly
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upported by the Environment Agency Abu Dhabi, Abu Dhabi Sustainability Group (ADSG) hosted Abu Dhabi Sustainable Business Leadership Forum 2017 on March 01 – 02. The event brought together a line-up of keynote speakers and professionals from across the GCC, who witnessed the introduction of Arabic Natural Capital Protocol Primer, a Natural Capital Coalition guideline, based on globally set standards of how companies can identify, measure and value their direct and indirect impact and reliance on natural capital. Speaking at the event, Mark Gough, executive director, Natural Capital Coalition, said, “2016 saw thousands of companies from around the world picking up the Natural Capital Protocol and exploring the ways in which it can benefit their businesses.”
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Tesla charging station
Abu Dhabi Sustainable Business Leadership Forum 2016
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all of the Emirates has installed nine Tesla Destination Charging connectors to serve the electric vehicles’ users, following recent official launch of Tesla in the UAE. Located at the venue’s Fashion Dome valet parking and on the first and second floors of the mall, the charging stations add 100km of range to the battery per hour of charge. Fuad Mansoor Sharaf, managing director, property management, east region, shopping malls, Majid Al Futtaim, commented, “[...]. Innovation and sustainability are part of our core values and we are excited to offer our visitors another new and bold experience […].”
25 MARCH 2017
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WEEKLY NEWS ACCOMMODATION
AccorHotels and Rixos Teamed Up
Mövenpick to Boost Saudi Inventory
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25 MARCH 2017
AccorHotels and Rixos Hotels have formed a joint venture, through which they will co-develop and manage Rixos Hotels branded properties worldwide.
Rixos The Palm Dubai
övenpick Hotels & Resorts has announced a management agreement with Karan Gulf Services for a new property in Wa’ad Al Shamal, one of the largest hotel projects in the northern region of Saudi Arabia, set to be completed in the second half of 2018. The 237-key Mövenpick Hotel Wa’ad Al Shamal will feature three restaurants, extensive meeting and event spaces, along with wellness and recreation facilities. Andreas Mattmüller, chief operating officer, Middle East and South Asia, Mövenpick Hotels & Resorts, commented, “Considering the current lack of upscale accommodation, we see [...] of this hotel as strategically important to the continued growth of the city.”
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he partnership demonstrates AccorHotels strategy of expanding its presence in the luxury market, with a focus on developing activities in the resort segment. According to the agreement, AccorHotels will have a 50 percent stake in the joint venture management company. Rixos Hotels will reflag five city-centre hotels to AccorHotels brands, while forthcoming Rixos Hotels properties in Dubai, Abu Dhabi and the Maldives will also be added to this portfolio. Sébastien Bazin, CEO, AccorHotels, commented, “This new partnership [...] enables us to become a leading resort operator in a growing market and to complement our offer with attractive leisure destinations to our guests [...].”
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Address Boulevard Unveiled in Downtown Dubai
A New Look for JA Hatta Fort Hotel
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ollowing an extensive renovation project, JA Hatta Fort Hotel, a member of JA Hotels & Resorts, will reveal a completely new look to its guests by the end of May. With a blend of traditional Arabic and modern features, the revamped resort will feature new spacious rooms with bathtubs, meeting venues and a wide range of entertainment options, including mini golf, tennis and a mini zoo. The existing 48 deluxe chalet-style rooms, along with two suites and two villas, have been completely refurbished and will be available for bookings from March 31. Located in the Hajar Mountains, the property is less than a two hour drive from Dubai.
Salalah Rotana Records Success in 2016
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n 2016, Salalah Rotana Resort achieved a 20 percent rise in guest arrivals compared to 2015, attributed to strategic partnership deals with major regional and international tour operators. The waterfront property welcomed an exceptional number of visitors from Europe, with Germany as a main feeder market, followed by Italy, Poland and Slovakia. Meanwhile during Khareef, the address reported a boost in guests from neighbouring countries. Hossam Kamal, general manager, Salalah Rotana Resort, said, “2016 was a game changer as it was our best performing year, yet. We witnessed an increase in guest arrivals to the resort and anticipate the same trend throughout this year.”
Salalah Rotana Resort
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Merano Tower
Merano Tower to be Completed in 2019
erano Tower, a 29 storey residential development by Damac Properties is expected to be completed in 2019. Located in Business Bay, the AED200 million (USD54.45 million) project will feature a swimming pool, a state-of-the-art gym and a spacious parking area. With two metro stations and two major highways in close proximity to the building, residents will be able to stay connected to the city and its attractions. Mohammed Tahaineh, senior vice president, commercial, DAMAC Properties, enthused, “We are pleased with the contractors we have appointed and which represent a significant portion of the construction of Merano Tower, where we continue to make steady progress.”
JA Hatta Fort Hotel
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maar Hospitality Group has revealed Address Boulevard, a new resort in downtown Dubai, launched under the flag of the luxury hotel brand, The Address Hotels + Resorts. Located in a 72-storey curvilinear tower, the complex boasts 196 rooms and suites along with 532 serviced apartments including duplexes and two penthouses. Guests and residents can take advantage of 700m² dedicated spa area, and dining outlets while a library, games and music rooms provide space for hobbies. Meanwhile, business guests and event planners can utilise the property’s multi-function meeting facilities.
25 MARCH 2017
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Etihad Cargo Welcomed New Aircraft
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tihad Cargo has received its 10th freighter, an Airbus A330F, further boosting Etihad Airways’ fastest growing division. The newest addition brings the carrier’s Airbus freighter fleet to five, joining five Boeing 777s, which collectively serve 42 destinations worldwide. The delivery follows 12 months of sustained growth for the airline, with 10 new freighter routes and 602,026 tonnes of cargo carried in 2016. James Hogan, CEO, Etihad Aviation Group, highlighted the company’s growth despite global uncertainty and pinpointed the good position of Etihad Cargo to maximise this year’s opportunities thanks to the company’s investment in partnerships […].”
25 MARCH 2017
WEEKLY NEWS AIR
HeliConference Dubai to Kick off in April Hailed as the first dedicated conference for the helicopter industry, Dubai HeliConference will take place on April 17 – 18 at the Al Maktoum International Airport.
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he event, which holds a very significant role in the development of luxury, medical, military and civil sectors in the region, has been organised by Domus Group, one of the leading international exhibition specialists with over two decades of experience. Ahmad Abulhoul, managing director, Domus Group, commented on the upcoming event, “The event format has been designed to provide an engaging and interactive platform for industry stakeholders, including government entities, private companies, and leading professionals, to address current challenges and discuss ways for further advancement.”
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WEEKLY NEWS AIR
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Iran Air Receives its First A330-200
Oman Air Partners with DHL Express
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ran Air has welcomed the delivery of its inaugural Airbus A330-200 as part of its major fleet renewal plan. In December 2016, the carrier placed a firm order of 46 single aisle and 54 wide-body jets, with the delivered aircraft marking the first wide-body from the order. Hailed as one of the world’s most efficient aeroplanes, Iran Air’s A330-200 features a two class cabin layout with a capacity of 32 passengers in business class and an additional 206 in economy class. Furthermore, the milestone comes alongside the airline’s 56th anniversary celebrations.
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n an attempt to reduce high baggage charges and deliver better service and value to its customers, Oman Air has partnered with DHL Express. The new arrangement will allow airline’s customers to use DHL Express to send baggage to any address within the airlines network through drop off at any DHL Express service point, at affordable rates. Customers will also be able track packages online. Aboudy Nasser, senior vice president, network planning and revenue management, Oman Air, commented, “Our decision to partner with DHL Express is part of journey to becoming the best […]. Passengers flying with us can arrive to the hotel with their baggage waiting for them, relieving them of the hassle of having to carry it to and from the airport.”
Etihad Airways Improves Booking Experience
GLC Surpasses 20 Million Members
Etihad Airways committee receiving IATA certification
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tihad Airways has recently completed the implementation of a new compliant booking standard aiming to improve the information flow between travel agents and the airline’s reservation systems. The airline partnered with Sabre Airline Solutions and Sabre Travel Network to introduce the New Distribution Capability tool which is open for any organisation to implement and use. Improved functionality includes an enhanced shopping experience with access to product images and a view of seat maps directly from the carrier’s host reservation system, enabling agents to customise products.
lobal Loyalty Company (GLC), the specialist subsidiary of Etihad Airways Group, has passed the milestone of 20 million members across its four carrier frequent flyer programmes, Etihad Guest, JetPrivilege, MilleMiglia and topbonus. Collectively, the schemes have subscribers in 150 countries across the globe, with India boasting the highest number with five million. GLC, which was first launched in 2013, offers range of exclusive benefits and covers more than 3,000 destinations worldwide. Darren Peisley, managing director, Hala Group, noted, “At the heart of our success has been a relentless focus on applying the right data, insights, technology, marketing science and creative thinking to build strong and mutually beneficial relationships with members, and our family of airline and lifestyle brand partners.”
25 MARCH 2017
Q & A with
RENDEZVOUS
SHANKAR SIVANANDER COMPLEX MARKETING DIRECTOR, ALOFT RIYADH AND ALOFT DHAHRAN
SAUDI ARABIA’S TRAVEL AND TOURISM SECTOR HAS RECEIVED MUCH ATTENTION AS ONE OF THE STRONGEST CONTRIBUTORS TO THE COUNTRY’S ECONOMY UNDER VISION 2030. SHANKAR SIVANANDER, COMPLEX MARKETING DIRECTOR, ALOFT RIYADH, ALOFT DHAHRAN SHARES INSIGHTS ABOUT THE CURRENT SITUATION IN THE INDUSTRY AND ITS FURTHER DEVELOPMENT.
TRAVEL TRADE WEEKLY: It has been almost a year since Vision 2030 was announced. What trends in the sector have you observed in the meantime? SHANKAR SIVANANDER: The diversification [of economy away from oil] aspect is key as new projects result in bringing business travellers from different industries such as consultants, technicians, constructions [specialists], and more.
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Dhahran
Nationalisation is also another aspect which will be helpful in driving more talented Saudis to jobs in the tourism sector. The entire Vision 2030 campaign helps the rest of the region to take notice and plan their strategy in Saudi Arabia. TRAVEL TRADE WEEKLY: What do you think are the main challenges that the industry is currently facing? SHANKAR SIVANANDER: Projects such as Riyadh metro, [on one hand] brings lots of consultants as well as [tourism] potential in the future, nevertheless, the resulting traffic from the construction is affecting where a traveller decides to stay. The key challenges [however], are visa delays or restrictions, increased visa fees, as well as [the situation on] the market where travellers shop around much more, demanding lower prices with increased services.
ing to develop its tourism with a focus on global tastes in architecture. TRAVEL TRADE WEEKLY: 2016 proved to be a challenging year for the Kingdom’ s economy. How successful was 2016 for your hotel and what do you plan this year? SHANKAR SIVANANDER: 2016 was a great year as we successfully opened the first Aloft Hotels in Riyadh and Dhahran. Both received a great response from the local market that enjoy the modern style and innovative product. Despite market challenges, both properties had fantastic results as travellers always look for the next new hotel. We expect harder climate this year as more hotels will open, however, we will drive the business in with tailored packages for domestic and international business travellers.
TRAVEL TRADE WEEKLY: What are the latest efforts to elevate Saudi Arabia’s status as a tourism destination and how does your hotel adhere to such goals? SHANKAR SIVANANDER: The industry is seeing lots of focus on increasing the religious travels, with not only new projects or infrastructure planned in Mecca and Medina, but also a ripple effect on nearby cities which such travellers will visit. The Kingdom is keen on building modern destinations [and facilities] for religious and business visitors such as King Abdullah Economic City or new airport planned in Jeddah. Much like how Aloft Riyadh and Aloft Dhahran have opened fresh and trendy hotels with design-centric styling, the Kingdom is look-
Aloft Dhahran
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WEEKLY NEWS AIR
Qatar Airways Unveiled QSuites
at ITB Berlin
QATAR AIRWAYS REVEALED ITS NEW BUSINESS-CLASS SEAT DURING A PRESS CONFERENCE HELD ON MARCH 08, THE OPENING DAY OF ITB BERLIN.
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eaturing the industry’s first-ever double bed available in business class, QSuite allows friends or families travelling together to transform their space into a private suite, allowing them to work, dine and socialise together. The seat, which took two years to complete, enables passengers to create an environment that suits their unique needs. H.E. Akbar Al Baker, CEO, Qatar Airways, enthused, “I am proud to unveil the future of premium travel with our new QSuite business class. Our unique and patented design is a world first in many ways and challenges industry norms by offering passengers more privacy, more choice and more personalisation.”
QSuite business class
Gulf Air Promoted at Saudi Travel Fair
Tunisair Revealed Summer Season Itinerary
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ulf Air has successfully participated in the 2017 Saudi Aramco Travel Show held at Aramco's worldwide headquarters in Dhahran. Alongside travel agents, airlines, travel and hospitality exhibitors, Bahrain’s national carrier showcased some of its key products and services, including flexible travel propositions in addition to the latest news such as the expansion of its network to Georgian capital Tbilisi. From its hub at Bahrain International Airport, the airline currently operates five routes in the Kingdom, Dammam, Riyadh, Medina, Jeddah and Gassim along with double daily flights to 10 regional cities, in addition to selected Indian and European destinations. Overall the carrier boasts a network of 41 cities in 24 countries, spanning three continents.
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Gulf Air at Saudi Aramco Annual Travel Show,
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unisair has announced the launch of its new summer season itinerary for this year, with the operation of two additional air services. The first schedule will be from Tunis to Constantine in Algeria, with three weekly flights. The second route, to Conakry, Guinea will be operated twice-weekly from TunisCarthage International Airport. The carrier currently operates 29 fleet-liners consisting of two Airbus A330s, four Airbus A319s, seven Boeing B737600s and 16 Airbus A320s.
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WEEKLY NEWS INTERNATIONAL Marriott’ s Reinvented Look Unveiled
Bahamas to Welcome Hyatt Brand
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Baha Mar Resort
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s part of the company’s reinvention efforts, Marriott International announced the completion of Washington Marriott Georgetown’s USD28 million transformation, financed by the property’s owner, Geller Capital Partners. The project has enabled the property to elevate guest experience by adding 771m² of public space, a reimagined food and beverage programme, 18 meeting rooms, a new fitness centre, and a 24/7 M Club Lounge. The hotel’s guestrooms now feature innovative Marriott Modern Design offering flexibility, mobility and technology-enabled work surfaces.
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Tokyo to Welcome Ascott Marunouchi
Hyatt Hotels affiliate has entered into a management agreement with CTF BM Operations for the operation of Grand Hyatt Baha Mar, the Baha Mar Convention Center and a variety of restaurants, bars and lounges, all of which will be part of the mixed-use Baha Mar Resort on New Providence Island in the Bahamas. The resort will open in phases, with initial operations at Grand Hyatt Baha Mar expected to begin in April this year. The hotel will offer 1,800 guestrooms, including 227 suites with ocean views, along with three onsite restaurants, including a 200-seat main restaurant, a pool bar and grill, and a jazz-themed lounge. Additionally, the Baha Mar Convention Center will feature more than 7897m2 of flexible meeting space.
India Opens Radisson Blu Jammu
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s a part of its expansion strategy, The Ascott has announced Ascott Marunouchi Tokyo and is expected to open on March 30. The new resort is strategically located in the Marunouchi-Otemachi area which is one of Japan’s biggest and most prestigious international business centres. Additionally, the area is conveniently connected to Otemachi subway station which is served by five different lines. Guests will enjoy convenient access to other parts of the city including Ginza which is Tokyo’s most prestigious shopping, dining and entertainment area. Featuring 130 elegantly designed apartments with a swimming pool, a gym, a roof-top terrace, a reading lounge as well as meeting rooms and facilities, the new resort will appeal to business executives and travelling friends.
he brand new Radisson Blu Jammu opened its doors in February, boasting 119 rooms and suites in India’s north-western city of Jammu. The hotel combines design, premier accommodation and contemporary comfort through the brand’s internationally renowned Yes I Can! service philosophy. Serving as a retreat for corporate and leisure travellers, the property features flexible meeting spaces including a 2323m2 royal ballroom that accommodates up to 2,000 guests with additional pre-function space and a lawn for pre-event drinks. A variety of culinary options are on offer, along with in-room dining. Other facilities include a business class lounge, a business centre, a swimming pool, a spa and a fully equipped fitness centre.
25 MARCH 2017
25 MARCH 2017
BAIJU KRISHNAN has been appointed as the new executive assistant manager in the rooms division of Park Inn by Radisson Muscat, where he will provide senior supervision and support to other department heads. Krishnan has gained more than 16 years of international experience in departments such as revenue, reservations, front office along with food and beverage in addresses in the UK, Oman, the UAE and India. He first joined Carlson Rezidor Hotel Group in 2013 as the revenue manager at the aforementioned address and was also part of the pre-opening team at Park Inn by Radisson Hotel & Residence Duqm. Most recently, he held the position of cluster director of revenue at the group.
PHILIP SAUNDERS has been named as vice president of air commerce, Europe, Middle East and Africa at Travelport. As part of his role, Saunders will focus on the technology provider’s airline partnerships, ensuring that customers have access to its travel commerce platform and technology offerings. Saunders joins from Kuwait Airways, where he served as chief commercial officer and was responsible for boosting both passenger numbers and revenue. With more than 25 years of experience in the aviation industry, Saunders has held senior positions and customer-facing roles at various carriers, including Air Malta, British Airways and Caribbean Airlines, where he gained a comprehensive understanding of what is expected from technology partners.
CHRIS BRADLEY
WHO’S MOVED
SAM EL ASMAR
PHILIP SAUNDERS
BAIJU KRISHNAN
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CHRIS BRADLEY has begun his new role as director of hotel development and sales for the Middle East at Worldhotels. With more than 19 years of experience in the hospitality industry throughout the Middle East and the Americas, Bradley joins the company from Hospitality Management Holdings, where he led the sales department. Bradley has a proven track record for process improvement and new market development at international groups such as InterContinental Hotels Group, Fairmont Hotels and Resorts as well as car rental company, Hertz. In his new role, Bradley will seek opportunities for the group’s member hotels in the Middle East and outbound to other markets.
SAM EL ASMAR has been promoted to corporate vice president, revenue and distribution at Rotana, a step up from his previous role of corporate director of revenue. El Asmar first joined the group in 2012, bringing some 14 years of hotel revenue management and distribution experience with him. In his new role, El Asmar will define and set the revenue strategy for all Rotana’s openings this year and beyond. Additionally, he will oversee the rollout of the company’s IDeas G3 revenue management system across its global portfolio and enhance its revenue platform with automated tools and business analysis. To maximise longterm profitability, El Asmar will also enlarge Rotana’s distribution network to include new partners and markets.
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Royal Jordanian Supports KCHF’s Mission Silk Road Destinations Embrace Sustainability
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epresentatives of 31 countries from the historic Silk Road exchanged ideas on advancing the tourism contribution to sustainability goals during the 7th World Tourism Organization (UNWTO) Silk Road Ministers Meeting held at ITB Berlin on March 08. Within the framework of the International Year of Sustainable Tourism for Development 2017, ministers and high level officials shared their views and experiences in promoting sustainable tourism in areas of heritage protection, community participation, sustainable business practices and the development of niche tourism itineraries and products. Addressing the meeting, Taleb Rifai, secretary general, UNWTO, explained that in line with the Sustainable Development Goals adopted by the international community in 2015, tourism has a potential to contribute to all challenges facing people and planet, if managed properly.
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or the third consecutive year, Royal Jordanian (RJ) has renewed its partnership with King Hussein Cancer Foundation (KCHF), continuing to help patients suffering from cancer to complete their treatments abroad. According to the agreement, Royal Plus members have the opportunity to donate their collected travel miles to KCHF’s patients allowing them to travel to therapeutic recreation camps abroad. The miles can also be used by the centre’s doctors and employees to travel and attend medical conferences. Server Aydin, chief commercial officer, RJ, commented, “As the national carrier of Jordan, and as a part of this community, RJ is very proud to support the mission of KHCF and considers it a duty towards Jordan, and being involved in our society is a must.”
Ramada Downtown Dubai Supports the Fight Against Cancer
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amada Downtown Dubai has donated AED13,591 (USD3,700) to Friends of Cancer Patients (FOCP), affirming its long-standing commitment to the organisation. The cheque was given by Shahzad Butt, general manager, Ramada Downtown Dubai to H.E. Mohammed Abdullah Al Haj Al Zarouni, head, Red Crescent Dubai who welcomed the initiative. In addition to the generous donation, the hotel has provided a complimentary VIP stay and activity vouchers for a patient endorsed by FOCP, and has raised funds for the organisation through voluntary guest contributions. As a partner of FOCP since 2014, Butt commented, “Through this charitable initiative, we can raise awareness about the condition and provide moral and monetary support to cancer patients and their families.”
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or the second consecutive year, Ramada Hotel and Suites Ajman’s cricket team has been crowned as the winners of an inter-hotel cricket tournament. The event, which saw the property beat seven other teams, took place at Hamriyah Sports Club. Iftikhar Hamdani, general manager, Ramanda Hotel and Suites Ajman, enthused, “Our success has been attributed to keeping our staff engaged and active, and we will continue to hone our team to excel in different disciplines.”
25 MARCH 2017
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Jazeera Airways Invests in Future Talents
TC 228 to Develop New Global ISO
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he Technical Committee TC 228, responsible for tourism and related services within the International Organization for Standardization (ISO), is set to develop a global and transversal international standard that will include, initially, a systematic inventory of existing standards, technical criteria, recommendations and requirements in the field of accessible tourism. The future standards will be called ISO 21902 Tourism and related services – Tourism for all—Requirements and recommendation and will set clear guidelines for tourism planning and destination management. Expected to be approved in 2018 after reaching consensus at the ISO level and promulgated during 2019, the guidelines will be applied to the different stakeholders of the tourism sector, both public and private and at different levels.
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azeera Airways has launched its Graduate Development Programme, aimed at building a new generation of professionals in Kuwait’s aviation industry, with 30 successful candidates already onboard. Upon completion, participants will have an option to join the company’s career progression scheme or seek employment opportunities in the private sector. Commenting on the initiative, Rami Al Semaani, vice president, human capital, Jazeera Airways, said, “We are committed to helping shape the future of the Kuwaiti youth and this dynamic training programme is an ideal vehicle to achieve this. Since its inception, it has attracted thousands of candidates, demonstrating the willingness of our country’s graduates to acquire new skills, and their trust in Jazeera Airways as their partner in growth.’
MTB Inspires Engineers of Tomorrow
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group of engineering students from United Arab Emirates University were the first to tour the Midfield Terminal Bulding (MTB) construction site. The MTB at Abu Dhabi International Airport is one of the most eagerlyanticipated projects being undertaken in the UAE. One of its most impressive features is the supporting structure for the roof of its central space which consists of 18 inclined arches of varying heights, giving the impression that the roof is floating above them. Abdul Majeed Al Khoori, acting CEO, Abu Dhabi Airports, commented, “I hope that seeing our Midfield Terminal under construction will inspire these engineers of tomorrow to build even more impressive structures for our country in the future.”
Etihad Sets Fuel Efficiency Example
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n 2016, Etihad Airways achieved a 2.5 percent improvement in the fuel efficiency of its fleet, resulting in substantial reductions in carbon dioxide emissions and reinforcing its sustainability credentials. The airline’s dedicated fuel efficiency team implemented numerous initiatives across all operational functions of the business, saving over 60,000 tonnes of fuel, which amounts to nearly 190,000 tonnes of carbon dioxide savings, the equivalent of 1,200 flights between Abu Dhabi and London, or the removal of over 40,000 cars from the road. Richard Hill, chief operations officer, Etihad Airways, explained, “Fuel optimisation is a top agenda item for any successful and sustainable airline […]. [As] a vital part of our sustainability efforts, we will continue to look for ways to improve our performance.”
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NEWS & EVENTS Travel and Tourism World Came Together in Berlin
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MITT Hosted Ajman Delegation
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he 51st edition of ITB Berlin show was successfully brought to an end, after more than 10,000 exhibitors from 184 countries and regions displayed their products and services on 1,092 stands covering 160,000m² between March 08 – 12. The 14th edition of ITB Berlin Convention running simultaneously has reached a new record of 28,000 international trade participants, a 7.7 percent increase over 2016. ITB Berlin observed the trend of digital transition taking over the business of selling tourism and also identified consumers’ increasing safety concerns as one of the main topics of mutual discussions. Positive forecasts for the European economy were disclosed and in particular, for Germany was hailed one of the biggest source markets for international tourism.
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epresentatives of Ajman Tourism Development Department (ATDD) visited Moscow International Travel & Tourism Exhibition (MITT) on March 14 – 16 to encourage an influx of Russian visitors to the region. In line with Ajman Vision 2021, the delegation aimed to promote the emirate as a favourable tourist and investment destination as well as to strengthen bilateral relations. H.E. Faisal Al Nuaimi, general manager, ATDD, commented on the occasion, “With over 1,600 participating companies from around the globe, MITT is the key meeting place for the tourism industry and it enabled us to increase awareness about our destination, present our new programmes and network with key players in the world tourism market.”
Tourism Ethics Code to Become Mandatory
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he World Tourism Organization (UNWTO) is working to convert the UNWTO Global Code of Ethics for Tourism into an international convention, in order to increase the commitment of all stakeholders to its principles. An intergovernmental working group composed of representatives of 36 UNWTO member states, is aiming to turn the policy into a binding instrument, as opposed to its current voluntary status. The Convention on Tourism Ethics will be presented for consideration at the 22nd UNWTO General Assembly, set to take place in Chengdu, China, on September 06 – 09. Taleb Rifai, secretary general, UNWTO, pinpointed that having the first international convention based on its cornerstone policy document would be of great significance considering the record number of international tourist arrivals nowadays.
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25 MARCH 2017
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PHOTO ALBUM
Ajman Tourism Development Department marked International Day of Happiness with the launch of its Employee Happiness Charter
Freshly unveiled Address Boulevard in Downtown Dubai welcomed its first guest
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. An innovative renewable energy source, a flower-shaped solar panel that can reorient itself to face sunlight, has been launched by Dubai Municipality
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Emirates' new Airbus A380 onboard lounge draws the crowds at the ITB Berlin 2017
25 MARCH 2017
Qatar Airways presents the global launch of their new business class experience at ITB Berlin 2017
flydubai commemorated International Women's Day
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NEWS & EVENTS DMCA Introduced Shorkum Initiative
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he Dubai Maritime City Authority (DMCA) officially launched the Shorkum initiative at the 25th edition of the Dubai International Boat Show on March 01. Shorkum provides interactive and smart channels for participants to share opinions and offers innovative ideas for supporting and serving an ambitious vision to build a modern, secure and sustainable maritime sector, set to position the emirate among the ranks of the world’s most competitive maritime clusters. The initiative, themed Think with Us, attracted a wide range of interest from visitors and exhibitors who commended the efforts of the authority to encourage the maritime community to participate in decision-making processes and improve the customer experience.
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EVENTS WORLD TRAVEL MARKET AFRICA Cape Town April 19 – 21 www.africa.wtm.com Nearly 5,000 travel industry professionals are expected to attend one of the leading business-to-business exhibitions for the inbound and outbound Africa tourism market.
ARABIAN TRAVEL MARKET Dubai, UAE April 24 – 27 arabiantravelmarket.wtm.com One of the leading international tourism events within the Middle East for inbound and outbound tourism professionals.
UNWTO’s Rich Programme at ITB Berlin
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he 51st edition of ITB Berlin, which took place on March 08 – 12, gave World Tourism Organization (UNWTO) the opportunity to present its responsible tourism strategies to industry stakeholders. During the show, the organisation facilitated the 7th UNWTO Silk Road Ministers Meeting, addressing the contribution of tourism to sustainability and local communities; events on the New Platform Tourism Services; a panel on indigenous tourism and 32nd meeting of the World Tourism Network on Child Protection. Taleb Rifai, secretary general, UNWTO, stressed the importance of the show in providing a platform for advocating responsible tourism worldwide and pointed out its higher relevance this year, alongside celebrations as the UNWTO International Year of Sustainable Tourism for Development 2017.
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IMEX Frankfurt, Germany May 16 – 18 www.imex-frankfurt.com A one-stop shop for meetings, events and incentive travel programmes where more than 3,500 exhibitors are expected to showcase their offerings
25 MARCH 2017